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User Manual OfficeMaster Gate

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1. Image 3 52 Connector Settings Authentication UM Partner Properties General Network Authentication Permission Groups Specify who is allowed to connect to this Receive connector Anonymous users Exchange users lf Exchange servers Legacy Exchange Servers MW Partners Image 3 53 Connector Settings Permission Groups 56 www ferrari electronic de Configuration OfficeMaster Gate Settings Incoming calls are processed by OfficeMaster Gate via one or more rules Fax Detection has to be activated so that OfficeMaster Gate can switch between receiving faxes and incoming voice mails Properties Match and Replace Called Party Number EE Replace f Calling Party Number ai Replace f Calling Party Number 2 fi m Replace Redirected Number Replace Fax Detection Detection timeout 15 seconds Fax CSID Destination Mode SIP Host Protocol Add Parameters Process Next Rules Image 3 54 Rules in OfficeMaster Gate 57 www ferrari electronic de Configuration According to the dial plan TLS 5061 or TCP 5060 has to be selected Under Edit gt VoIP Parameters FODN and port are inserted in the Exchange 2010 Fax Mail host box Note The settings below should only be changed in special circumstances Generally itis recommended that you use the default settings Send T 38 re INVITE Voice Activity Detection Packet Time Echo Cancel Early Media Always RTP On Rin
2. ptbtime 1 ptb de Image 3 42 Time Settings 47 www ferrari electronic de Configuration Adjusting in the Topology In order to process the communication between gateway and Lync Server via encrypted TLS a few changes have to be made in comparison to those in the Connection via TCP RTP chapter First the Topology in the gateway configuration has to be fixed with the Topology Builder Define New IP PSTN satewz Y x Gateway FODN or IP Address oficemastergate rtm lan Listening port for IP PSTN gateway 2067 Sip Transport Protocol TCP TLS Help OK Cancel Image 3 43 Configuring Gateway for TLS Afterwards the changes Topology has to be published Adjustments in the Gateway First off the gateway configuration has to be set to advanced mode There the rule for incoming calls is adjusted Display Name Inbound Rule Type Routing Match P Replace 49332845511 gt voor gt ee men gt Reso Ts gt match 3 pl Replace a b Fax Detection Detection timeout lis Y seconds Fax Routing E Fax ESID Destination Mode Protocol Add Parameters Image 3 44 Incoming rules for TLS Additionally a certificate has to be requested and installed for the gateway The base certificate of the providing certification office has to also be copied into the gateway 48 www ferrari electronic de Configuration Via Edit gt Certificates gt
3. In order to enable communication between all users six different paths need to be configured 3 5 1 Inbound routing Trunk gt OMG gt PBX Connection to the Trunk An interface of OfficeMaster Gate is connected with the Trunk This Interface has to be run in TE mode These are the standard settings for ISDN interfaces with OfficeMaster Gate ISDN Connection Type i Point to Point DID Point to Multipoint MSN ISDN Type of Number b i Type of number mi International Properties National Dial Timeout Caller Name Display Mode Apply to Point to Point Options No auto activation Network Termination mode Image 3 57 Running the interface to the Trunk in TE mode 60 www ferrari electronic de Configuration The rule set has to re route all incoming calls from the Trunk respectively all calls incoming on this interface back to ISDN For this a new rule for incoming calls Calls from ISDN is created with the target ISDN Properties E General a Display Name Type Match and Replace Pre Check Number List Called Party Number Calling Party Number Calling Party Number 2 Redirected Number 2 PSTN2PBX Rou ting lt Not specified gt Treat as negative lookup list vaha whea wha O whea O Repece a Replace 2 O P Replace pCO Replace ha r Fax Detection Fax Routing E E ls seconds Detection timeout Fax CSID Destination Mode Multiple Destinations Host
4. Static IPv6 Address Similar to IPv4 with IPv6 as well the declaring of a static IP address is possible Are the target systems contacted via FODN Fully Qualified Domain Name at least on Domain Name Server DNS has to be declared Since one DNS server can always falter and additional one should be configured as DNS2 Proxy A Proxy has to be set under the tab Proxy should a connection in the network only possible via a Proxy 3 1 3 Common sama BRIi BRI2 BRIS ERI4 Common CalisftomISDN Calls to ISDN Message Waiting Number of Channels to Use m Outbound gt S of Total 2 Inbound gt a ISDN Connection Type Point to Point DID osie Onboard Termination Point to Multipoint MSN ISDN Type of Number Mapping from to E 164 Type of number from ISDN International i i National 4993328 Subscriber PO Apply to MW Called Party Number M Called Party Number 4 Calling Party Number 4 Calling Party Number Redirecting Number Redirecting Number Add Parameters Image 3 5 ISDN Settings gt Number of Channels to use In the following it is decided whether the existing B Channels are to be used completely for in and outgoing connections or if for example outgoing calls are only allowed to use a certain percentage so that there are free channels for incoming calls under any given circumstances 20 www ferrari electronic de Configuration gt Outbo
5. Treat as negative lookup list Match 2 gt Replace a gt match Replace fiz gt match c3 P Replace i gt JISDN Multiple Destinations Image 3 60 Receiving calls from the first interface removing prefix and routing to the PBX Result After those settings have been made all calls from the Trunk are forwarded via OfficeMaster Gate to the PBX 3 5 2 Outbound routing PBX gt 0MG gt Trunk The two interfaces are already configured via the steps in section 4 5 1 Now the required rules have to be created 62 www ferrari electronic de Linking to the PBX Configuration Under Calls from ISDN rules need to be created for calls that are to be taken by the PBX For this a new rule has to be created with the target ISDN General Display Name 1 PBX2PSTN Type Routing Match and Replace Pre Check Number List lt Notspecfied gt S yi Treat as negative lookup list Called Party Number Match ss Replace ann Calling Party Number Match P Ree Calling Party Number 2 Match sD Replace fi Redirected Number Match 9 D Reef Fax Detection Detection timeout seconds Fax Routing ja Fax CSID Mode Multiple Destinations Host La LLL Protocol free Port 505 4 Add Parameters A Image 3 61 Routing PBX to ISDN Linking to the Trunk Here the Interface for the Trunk is selected and a rule for Calls to ISDN created The before a
6. on hardware available ports Because of the coherent base and the therefore identical configuration ports every OfficeMaster Gate of the 3rd generation can be operated with the same user interface Even though the essential configurations of OfficeMaster Gate are identical when installing the SBA and the Hybrid Gate additional steps of configuration are necessary 3 1 OfficeMaster Gate Basic Settings If OfficeMaster Gate is used solely in combination with the Unified Messaging Software OfficeMaster then the configuration is made via the integrated administration program see manual OfficeMaster Administration The gateway function of OfficeMaster Gate can be enabled 1f needed For the activation and configuration of the gateway function an administration program OmGateConfig exe installed via SetupOfficeMasterGateConfig exe is provided which can be installed at any work space A mixed use as gateway and Unified Messaging Controller for OfficeMaster can be set up with this program The main dialog will pop up after starting the configuration program Fis OfficeMaster Gate Configuration File Edit View Tools Help Common Mz at EL Type OFficeMaster Media Gateway Board Serial Number OMG 600356 Connect B Channels 120 ya Searches UserFS Version OMG 3 3 RootFS Version 16 04 2010 Firmware Update Network Settings Mode Static IF Address 10 1 1 13 Subnet Mask 255 248 0 0 Default Gateway 10 1 0 10
7. OFFICEMASTER GATE ISDN Controller Mediagateway Survivable Branch Appliance Copyright and Legal Notice OfficeMaster is Copyright 2011 by Ferrari electronic AG All rights reserved No part of this document may be copied in any way without written approval from Ferrari electronic AG All trademarks mentioned are registered trademarks of the particular trademark holder The in formation contained in this document has been gathered with greatest care However the possibility of incorrect details cannot be completely excluded Ferrari electronic AG does not accept liability for any errors and their consequences Please email comments and suggestions to dokumentation officemaster de VNote Help for technical problems can be found on our Webportal www ferrari electronic de de service support supportanforderung html Publisher Ferrari electronic AG Ruhlisdorfer Str 138 14513 Teltow bei Berlin March 2013 www ferrari electronic de Telephone 49 3328 455 90 Fax 49 3328 455 960 E Mail info ferrari electronic de Authors Johann Deutinger Nils Kuchler Chris Helbing Redaktion Layout Chris Helbing Ve roffentlichung 28 10 2013 8 Auflage www ferrari electronic com Foreword Thank you for your trust in products of Ferrari electronic AG and your decision to use OfficeMaster Ferrari electronic is a leading German manufacturer of hardware and software for unified communications The OfficeMaster range of product
8. Redirected Destination ISDN BRI 1 e a strip E 164 z redirected calls 4 National Called Party 03098765 Calling Party Image 3 14 Analyzing test results gt Called Party For testing a phone number is entered in Called Party all other fields are optional After starting the rules are checked for matches In the result 1t can be observed for which rules a match was found and what their effect was VNote In the example above it can be seen that the test for outbound rules was held over all ports and that multiple ways can be found 3 2 Configuration and Activation of OfficeMaster SBA This chapter describes the necessary steps to install OfficeMaster SBA Some prerequisites have to be made in the central data center the technician in the branch office only needs limited administrative rights to make the necessary steps V Note The SBA can be reset to factory settings at any time via the use of the USB recovery stick Details on this can be found near the end of this document www ferrari electronic de Configuration 3 2 1 Preparations in the central computing center Before OfficeMaster SBA can be used a few preparations have to be made n the central data center Please mind the applicable instructions by Microsoft regarding the Lync Server Software The necessary steps include setting up a computer account for the SBA and adding a serverPrincipalName via the ADSI Edit for this
9. 1100114144004 O au s LL 11010114 Netzwerk 4 BRI ISDN TDM I F Interface Controller to Analog Card Image 2 2 Detailed view of Media Gateway Board The Primary Rate Interface E1 T1 is implemented in a FPGA Field Programmable Gate Array which con tains additional support algorithms It can even be upgraded in the field to implement more features as needed 11 www ferrari electronic com Installation 2 3 3 Analog Card y Port FXS Four analog ports are contained on a separate low profile PCI Express Card connected to the main gateway board using a flat ribbon cable nin Image 2 3 Analog Card The cable transports audio signals through a TDM bus as well as separate control information High quality faxing is possible since no VoIP technology is involved between PSTN and FXS ports 2 3 4 ISDN and Analog Interfaces Positions of analog and digital interface connectors are shown in this picture rear view P e MN mm em 1 xe xw m m em u FY A dE MS AAA A i m Image 2 4 Interfaces of the OfficeMaster SBA For BRI ports a separate Y cable must be used if more than two BRI lines are needed V Note Never use PRI 2 without PRI 1 if only one PRI interface is connected always use PRI 1 otherwise clock synchronization will not work Table 2 2 Pin assignment Pin PRI 1 PRI 2 BRI1 BRI 2 BRI 3 BRI y 4 Tx
10. oy 0 o o o AAC continuous BRI 1 Display status of shana BRI 2 BRI 3 ULOCCCCLUN TS m P VWWWOGLELUN Image 3 28 Performance status Master Gateway Board Bie www ferrari electronic de Configuration Table 3 3 The Status of the PSTN ports are displayed via colored buttons Color Status grey not used yellow idle green Layer 1 or 2 active activated red Layer 1 or 2 inactive disabled 3 3 OfficeMaster Gate and Lync Server This chapter documents the necessary configurations needed to use the phone functions of Microsoft Lync Serv er 2010 and OfficeMaster Gate For reasons of comprehension the connection via TCP and RTP also unencrypted is explained first The configuration of an encrypted connection via TLS and SRTP is explained afterwards 3 3 1 Connection via TCP RTP not encrypted For the complete phone function with external participants Enterprise Voice a few steps of configuration have to be made on the Lync side Topology Before any Lync components can be installed or used they have to be known in the topology For this Lync Server Topology Builder was designed with which all servers and server rolls but also components like a PSTN gateway are laid out The gateway object is created at the respective site in the folder PSTN gateways via the function New IP PSTN Gateway Define New IP PSTN Gateway rr X Gateway FODN or IP
11. 2007 UM fax extension in separate area Information element Pattern Replacement Called Party Number 8 7000 Calling Party Number 2 Calling2 Party Number 3 Redirecting Number 91 Fax Recognition 49 30 1234 8 1 Destination SIP 10 2 3 4 By defining a number of sequential rules many different ranges can be processed separately However it is im portant to remember that the rules will be checked in the predefined sequence until a rule is found that matches the specifications first match principle The order of the rules therefore might have to be changed in order to ensure the desired processing www ferrari electronic de Example C 8 Five digit extension that start with 61 are to be directed to the OfficeMaster Messaging Server All other numbers beginning with 6 are to be directed to the Exchange Server The rule 61 therefore has to be placed before the rule 6 as it would otherwise never be processed because the other rule would match before that End of Example In the following examples rules are displayed in compact form in order to show the interconnection between rules One rule is displayed in three columns Pattern Replacement Destination whereby Pattern and Replacement incorporates the four individual boxes Called Party Number Calling Party Number Calling2 Party Number and Redirecting Number separated by commas Example C 9 The rule Exchange 2007 fax extension in a sepa
12. 21273 eei a PCle card 22104 nels i analog card 22873 requires firmware on the ser ver system low profile PCle card e 5 SIP channels 20816 e 1 to 4 x PRI 22803 e 19 server with firmware OfficeMaster Gate UC 4 x PRI 60 chan onal e 4 x FXS 21273 e passive PCle card 22114 nels e analog card 22873 e Software RAID e 5 SIP channels 20816 Active PCle card Additional UM extensions are required in order to connect to OfficMaster Suite e 1 to 2 x PRI 22803 a iss iva a 8 chan 4 x BRI 22813 active PCle card PCle card 22304 2 x PRI 60 chan none e 4 x FXS 21273 e embedded System complete nels analog card 22873 Gateway e 5 SIP channels 20816 e 4 x BRI 8 chan nels e 1 to 2 x PRI 22803 e A OfficeMaster SBA 22314 a A none Ge ch uae active PCle card kiz e ie e Software RAID ri 4 chan e 5 SIP channels 20816 4 x BRI 8 chan nels e 1 to 2 x PRI 22803 e 19 server with Windows z e 4 x BRI 22813 e active PCle card OfficeMaster SBA 22323 dd Ghan none l nels e 4 x FXS 21273 e redundant power supply e 4 x FXS 4 chan e 5 SIP channels 20816 e Hardware RAID nels The maximum amount of SIP channels depends on the performance of the used computer hardware and the re quested range of functions Please contact Ferrari electronic AG about this 2 www ferrari electronic com Product description 1 1 OfficeMaster Gate ISDN Controller an
13. 56 Inserting certificate in OfficeMaster Gate Exchange Fax in full functionality with OfficeMaster for Exchange The solution introduced here will only support the receiving of fax messages which for many users especially in Europe will not be enough Many companies still send fax messages as an integral part of business communication From 1990 on starting with MS DOS and Windows 2 11 as well as MS Mail and MS Exchange 4 0 Ferrari electronic AG has been a provider of fax solutions OfficeMaster for Exchange is one of the leading products and supports Exchange 2000 2003 2007 and 2010 It includes a long range of functions and can be incorporated into all major applications CRM ERP DMS etc Detailed information can be found under http www officemaster de 3 5 Drop amp Insert OMG between Trunk and PBX Base scenario When migrating to Lync the previous PBX is often used parallel to the new Lync environment This can be realized in two ways OfficeMaster Gate 59 www ferrari electronic de Configuration 1 The Gateway is set up behind the PBX for this additional ISDN ports as well as changes to the PBX are required 2 Installation of the Gateway between the Trunk and the PBX Drop amp Insert no changes need to be made on the PBX Also enables the automatic distribution of incoming calls to Lync resp PBX requires additional Windows Software to automatically recognize migrated users
14. Address officemastengate rtm lan Listening port for IP PSTN gateway 5066 Sip Transport Protocol TCP C ms vee wa Image 3 29 Setting Gateway in Topology In the first step an unencrypted configuration is set up also via TCP As target port 5066 is suggested V Note Has in the gateway the normal value of 5060 been used for TCP 5060 must be used here as well Alternatively the suggested value 5066 can be used In that case the VoIP parameter for TCP in the gateway configuration has to be changed as well The definition of target ports in both directions Lync gt Gateway Gate way gt Lync is independent from one another Important is only that both sides are set up with fitting configurations www ferrari electronic de 4O Configuration Usually the Lync Mediation Server will use the port 5068 for incoming TCP connections and the port 5067 for incoming TLS connections Those ports are therefore to be set up in the rules of the gateway for incoming calls For the other way so towards the gateway there are two possible ways e Use of the SIP standard port 5060 for TCP and 5061 for TLS e Use of the suggestions of the Topology Builder 5066 for TCP and 5067 for TLS Whatever was 1s chosen it 1s important that in any given case the settings of the Topology Builder and those of the VoIP parameter in the gateway are consistent with each other This will have laid out the gat
15. Create a certificate request is created Indicates required attribute Image 3 45 Requesting Certificate Important to note is that the Common Name has to be identical to the name of the gateway in the DNS All other fields can be left empty unless if the certification office requires those in order to issue a certificate The certificate request can afterwards be taken out of the clipboard and handed into the certification office ZIZI a xi Gq kai TUOGYOBYSunPgCexCa Tk oe 2nFHrzCLYORYgsasTYme 008 _ END CERTIFI CATE pEQUEST Image 3 46 Certificate Request With a Windows certification office these are the steps that have to be taken e Selection of the certification administration in the browser certsrv e Certificate Request e Advanced Certificate Request e base 64 encoded e Copy the request from the clipboard into Saved Request e choose template Web Server e Submit gt 49 www ferrari electronic de Configuration e Download certificate The locally saved certificate is afterwards loaded into the gateway by pressing Import in Install Certificate Now the certificate of the certification office has to be saved locally by pressing Download a CA certifi cate and Download CA certificate After that the certificate is copied into the gateway by pressing m port in Root CA Certificate Fis Certificates No pend
16. Help Last update Fri Jan 25 11 31 47 CET 2013 pid Type Elapsed Time CalledPartyNumber CallingPartyNumber Interface Action Force Action Record recs 3433 rtp 00 05 49332845583120 493328455942 11 b B21 o Kill Xx Force Kill E Record 0 fname 3436 rtp 00 04 49332845583120 493328455942 11 a B21 o Kill Xx Force Kill a Record 1 fname 19213 rtp 15 03 491786566656 493328455938 1 b B7 o K Xx Force Kill E Record 2 fname 22564 rtp 12 12 4930902934871 493328455933 1 b B5 x Kill Xx Force Kili E Record 3 fname 27067 rtp 07 42 4943156010850 493328455937 1 b B2 x Kill x Force Kili n Record 4 fname Image 5 14 List Active Calls Ticking the Autorefresh 5sec box will cause the table below to automatically refresh itself List recordings will display another table displaying all available recordings and their information Date calling called chan pid Download Delete 2012 11 29115 09 34 B32 491721449461 441 11 a Bi 16833 2012 12 18T23 15 25 0B3Z 491721449461 441 11 a Bi 16833 2 Download E Delete 2012 12 21715 43 37 0607 491721449462 442 11 a B1 16831 2 Download E Delete Image 5 15 List Recordings OWN Oda 2012 12 06113 44 32 6462 491721449461 441 11 a B1 16833 pp Ticking the Show Help box will show additional help below the table gt PID Process ID gt Type Type of connection gt rip SIP calls gt fax gt interconnect ISDN to ISDNs gt voice Voicemail connecti
17. KR A 12 GAO PP yl al m ml arr ami ilama Keen iye 13 24 1 Stable Branch ADO 13 2 5 Stainless steel box Restore to factory settings 15 ds CONO NN NM R A M R E 17 ek e Eee Meri Cra ES ASIC SG E N es alam ale ra lama sa ales ana sad da 17 gt del Ge e ezen e AYA Ez a Cato EK A A ON 18 A a ee AM EN AN e caeeeeaececs 18 ASA 20 Y A ka dekakdide sindi 24 eN ve li gt EM le gli il A OO aral een imana T Familia anak AA 28 SO Testo TOn e a KA YE A AMA AR A 29 3 2 Configuration and Activation of OfficeMaster BA 30 3 21 Preparations 1n the central computing COn ena Sl Did lA DCE Eee kal harc in E E A 31 De Meat e COn UTA A A A A EM 36 IV www ferrari electronic com 3 2 4 Testing Media Gateway Routing for OfficeMaster SBA 38 Jeo Display Event op Sel laa al aa ee ee ne al Mal ayi all az ee 39 LS e pe 1 a AM EY AN AMY HM NE e 39 So TMOG Master Gate and Lyno Server ZO sein EEan 40 gt Sl Connection Vid TCP RIP motencryptod penas 40 25 2 E CES R TP da 47 3 4 OfficeMaster Gate and Exchange Unified Messaging cccccccccccccncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnininnns 51 3 4 1 Receiving Fax wiih Microsoft Exchange 2010 aida ita 51 3 5 Drop amp Insert OMG between Trunk and PBX ida 59 3 5 1 Inbound routing a E AMA YEMEME SEYRE ENE YERE PAEAY OYUP 60 3 5 2 Ontbound routne PBX OMG TNK savage nana taesveaguassuasunondansesavansinarockstandeusudasestetandectenndestieeneectzariess 62 4 Adva
18. OfficeMaster Messaging Server depending on the dialed extension vii www ferrari electronic de e Correction of telephone numbers for example clipping of all information except for the extension for example 49 30 1234947 turns into 947 or completion of the extension to a canonical data representation for example 947 turns into 49 30 1234947 e Distribution of the calls by Calling Party Number Example C 6 In a company three character numbers between 700 and 999 are used for telephony These are cultivated as EUM addresses in Exchange For the direct accessibility via fax in Exchange the prefix 6 1s to be added for the telephone extension meaning that the participant with the device number 845 has the fax extension 6845 The Pilot ID is 100 End of Example Table C 3 Set of rule for example B 6 Information element Pattern Replacement Called Party Number 6 100 Calling2 Party Number 3 Redirecting Number 1 Fax Recognition 49 30 1234 6 1 Destination SIP 10 2 3 4 Example C 7 For telephony four character numbers between 9000 and 9999 are used These are cultivated as EUM ad dresses in Exchange For the direct accessibility via fax in Exchange the range of numbers 8000 through 8999 is to be used whereby telephone and fax extensions are only different in the first character The par ticipant with the device number 9451 then has the fax extension 8451 Pilot ID is 7000 End of Example Table C 4 Exchange
19. REGISTER messages are send to the provider Table 4 1 List of supported SIP Trunks Provider Comments QSC certified including Fax Telekom tested and approved IP Austria tested including Fax Vodafone tested including Fax SIPGate being tested BT being tested I This list is continuously updated Status of January 2013 65 www ferrari electronic de Advanced Configuration 4 2 Settings for OfficeMaster SIP2Lync These functions have to be activated if OfficeMaster SIP2Lync is to be used with OfficeMaster Gate Licensing in this case is done by the OfficeMaster Gate Edit gt SIP2Lync Settings is therefore only available after the correct extension license has been integrated into OfficeMaster Gate r Activate SIP2Lync Host ms Port 3001 cancel Image 4 2 activating SIP2Lync gt Activate SIP2Lync By selecting this option OfficeMaster SIP2Lync can be run with the OfficeMaster Gate in use gt Host Enter the IP or Host name of the server on which the OfficeMaster SIP2Lync Service was installed gt Port Protocol Communications port and decision between UDP TCP 66 www ferrari electronic de Advanced Configuration 4 3 VoIP Parameter Edit gt VolP Parameter allows more detailed settings for the voice processing in the IP network Properties Note The settings below should only be changed in special circumstances Generally
20. The mode activated on shipment of OfficeMaster Gate s DHCP Client Possible modes of operation are DH CP Server IPv4 only DHCP Client and static DHCP Server IPv The DHCP Server mode is only useful for OfficeMaster Gate if OfficeMaster Gate is connected to a host com puters network card via cross cable and when this network card is run in DHCP Client mode DHCP Client IPvx This is the standard setting of OfficeMaster Gate In this mode of operation it 1s assumed that there is a DH CP Server existent in the network which will assign the controller with an IP address and every other required val ue OfficeMaster Gate registers itself under the name that is shown in the first slot of the IP configuration program If the DHCP Server automatically initiates a DNS refresh then OfficeMaster Gate can be contacted directly under that name in the network Static IPvy Is the network run without a DHCP Server then OfficeMaster Gate needs to get a static IP address a subnetwork mask a gateway address optional as well as the address es of the DNS Server s assigned to it A Domain Server Name DNS has to be assigned when the target systems are addressed via FQDN Fully Qualified Domain Name Because these can on occasion malfunction a alternative DNS should be configured as DNS2 19 www ferrari electronic de Configuration Automatically With this setting an automatically assigned IPv6 address will be used
21. account Furthermore a user account for the SBA administrator of the domain group RTCUniversalSBATechnicians has to be added V Note This membership has to be configured directly via the explained groups and not indirectly via additional groups Additionally a site has to be declared in the Topology Builder if not already existent and in that site the Sur vivable Branch Appliance including Gateway has to be defined The Gateway in the SBA receives its own IP address respectively the fitting DNS entry Lastly the topology has to be published Here the SBA computer accounts auto matically receive the needed rights 3 2 2 Installation of OfficeMaster SBA Connect to the web based administration of the appliance addressing via the address noted on the provided label Is there no DHCP server in the network the appliance will automatically assume the IP address 192 168 101 101 and the network mask 255 255 255 0 i OfficeMaster SBA Administration AKTIENGESELLSCHAFT Survivable Branch Appliance for Microsoft Lync Server 2013 Username Administrator Password Version 2 0 4745 26266 Image 3 15 First Login Enter Administrator as Username and OfficeMaster as Password will be changed in a later step 31 www ferrari electronic de Configuration The first dialog after the log in leads to the network configuration By selecting Done the DHCP settings will be saved and applied Alternatively a stat
22. into the box All of the linux based firmware is placed in the flash drive and loaded into the RAM for execu tion when booted Because of the autonomy of the system the UM server is supported by the controller keeping the strain to a minimum No settings via jumper are needed for the hardware making installing implementing and if needed replacing very simple Image 1 1 OfficeMaster Gate BRI stainless steel box 3 www ferrari electronic com Product description OfficeMaster Gate for BRI can use both channels of a line simultaneously The controller supports Euro ISDN EDSS1 and works on a multiple device line as well as on the system line OfficeMaster Gate is also usable for subsystems and supports some performance characteristics of the TK system protocol QSIG Q Interface Signaling Protocol OfficeMaster Gate can either be plugged in with the included power adapter or if supported in the network ac cording to 802 3af be supplied via Power over Ethernet PoE V Note Are both power supplies enabled the power adapter is used Hereby it is strongly recommended to first plug in the mains power supply and after that the Eth ernet connection A switch of power supplies is to be avoided while booting 1 1 2 OfficeMaster Gate for Primary Rate Interface PRI OfficeMaster Gate for PRI is shipped in a 19 case This case holds a PC Mainboard The PRI adapter 1s included in form of a PCIe board Image 1 2 OfficeMaster Gat
23. is necessary to obtain certain information about the caller The called number and potential carried out call forwarding need to be evaluated in order to find the appropriate way of processing the call When used as Gateway and Unified Messaging Controller at the same time it is to be decided whether an incom ing call is meant for Exchange OCS Lync Server or the OfficeMaster Messaging Server This calling information is provided on each call via the ISDN D Channel Protocol Depending on the different telephone system the depic tion can however vary To ensure uniform depiction for the further use an extremely capable call number analysis and call number correction has been integrated into OfficeMaster Gate Inherently OfficeMaster Gate 1s installed on a telephone system or a trunk line via ISDN and is able to process incoming calls For those calls OfficeMaster Gate decides whether or not to take the call upon the routing by which instance for example Exchange 2007 2010 OCS Lync Server or OfficeMaster the call is to be handled and upon the replacing or respectively modifying of call information which call information does the processing instance expect at what point Through additional functions provided by OfficeMaster Gate for Microsoft UM UC solutions Exchange OCS Lync and through the double functionality as controller for the Unified Messaging System OfficeMaster relatively complex settings for calling numbers can b
24. one Table C 7 Remaining telephone numbers are signaled Information element Pattern Replacement Called Party Number O 49 0012 Calling Party Number 3 Redirecting Number 4 It is important for both rules that the Called Party Number is in brackets As brackets are numbered consecutively the Calling Party Number is referenced with 13 A second Calling Party Number 1s non existent for outbound rules End of Example X www ferrari electronic de Example C 12 All employees have mobile phone with numbers beginning with 01521 19582 Is one of those numbers dialed the suppression of the extension is not to happen This means that an additional rule has to precede the rule in the example above Table C 8 Defined mobile numbers see the correct sender telephone number Information element Pattern Replacement Called Party Number O 49 152119582 0012 Redirecting Number 4 Beispiel Ende Xi www ferrari electronic de Index Symbols ofg file 17 A AGC ii a Law 80 Analog 12 Archive 90 Automatic Gain Control ii B B Channels 27 Blocking See Telephone Number Pro cessing BT 74 C Called Party Number 29 iii Calling Party Number 29 iii Certificates 88 57 Certificate Creation 79 Certificate Management 42 Change Password 19 Clipping 77 Clock Master Mode Siehe Takt Codecs 78 Crossover Cable See Y Cable CSID 33 D Date Time 40 DHCP 10 25 38 Dial Plan 49
25. tests include ping tracepath port check port probe and DNS lookup Inspect Host Ping Execute Image 5 10 Inspect Host 5 3 System Info System Info lists services and system information of OfficeMaster Gate List services and system information eth Link encap Ethernet HWaddr 08 00 27 15 19 12 inet addr 10 0 0 130 Bcast 10 7 255 255 Mask 255 248 0 0 inet addr 2a00 0 1100 1 a00 27ff fe15 1912 64 Scope Global inet6 addr e80 a00 27 615 1912 64 Scope Link UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 42061825 errors 0 dropped 0 overruns 0 frame 0 TX packets 23957677 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 1000 RX bytes 183100024 183 1 MB TX bytes 3475833604 3 4 GB lo Link encap Local Loopback inet addr 127 0 0 1 Mask 255 0 0 0 inet6 addr 1 128 Scope Host UP LOOPBACK RUNNING MTU 16436 Metric 1 RX packetes 15176 errors 0 dropped 0 overrune 0 frame 0 TX packets 15176 errors D dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen D RX bytes 2252708 2 2 MB TX bytes 2252708 2 2 MB ifconfig Image 5 11 Services and System Information gt List services and system information ipconfig runs and displays the command ipconfig pscallp runs and displays the command pscallp Isof callp runs and displays the command callp dmesg runs and displays the command dmesg procs runs and displays the command procs netstat runs and displays the command netstat 7
26. www ferrari electronic de Configuration Concept of the Partner Fax solution for Exchange 2010 The following graphic shows how incoming fax messages are processed with Exchange 2010 in combination with a partner solution T 38 based fax server Exchange 2010 UM Media Gateway PBX 3 REFER 4 Faxempfang T 38 5 Ubertrage via SMTP gt h T 38 Faxserver Exchange 2010 HT Image 3 48 Receiving Fax with Exchange 2010 Internal Fax solution vs external provider Partner fax solutions can either be installed directly at the customer or provided by an external third party pro vider If all fax features including dispatching are required an installation on site is usually the best way to go The applied UM Gateway should for this be compatible with this fax solution With external fax solutions usually only the receiving of fax solutions which is enough for most users especial ly in the USA is supported In this case T 38 fax data is routed via the normal internet connection which results in lowered service quality rate of successful fax messages The translation of T 38 to connection with Jitter and packet loss on the internet as well as several different sending fax devices can lead to a decrease in the success rate from 100 with direct TDM ISDN connection down to 90 52 www ferrari electronic de Configuration OfficeMaster Gate UM Gateway with in built fax solution OfficeMaster Gate the Fe
27. 68 Dial Timeout 28 DID 27 DNS 25 37 86 DNS Servers 10 Domain 40 Downloads 85 Drop amp Insert 68 E E 164 28 35 44 Early Media 77 Early Progress 77 Echo Canceller 77 Echo Cancelling ii ECM 60 Encryption 56 Enterprise Voice 47 53 Extension license 19 EUM vi Exchange 6 F fast busy 78 Fax 90 Fax Detection 32 Fax ID vi Feedback ii Firmware 3 23 85 FQDN 26 FXS 12 G H Hardware Controller 9 OMCUMS 9 Hostname 84 ILO 13 IP Address 24 IP Austria 74 IPv4 25 IPv6 26 ISDN 80 vi Termination Resistors 9 BRI 3 iv El 80 Euro ISDN 4 Start up 9 PRI 4 iv See also MGB El 5 EL OSIG 4 27 Caller Name 28 SO iv S2M iv Pin Assignment 9 T1 80 ISDN Controller 3 K KVM 13 L LAN Port 13 LED 9 27 Linux See OfficeMaster SBA Licenses 19 85 local prefix 44 Lync Server 5 47 M MAC Address 10 Mapping 81 Media gateway 3 7 Media Gateway Board 44 See also MGB Mediation pools 49 Mediation Server 49 multiple D channels 29 Multi device connection 9 vi Music on hold 82 Message Waiting 35 Messaging Server 87 MGB 11 MIB 85 Microsoft Exchange 6 MSN 44 iv Multiple Destinations 33 N Network Integration 9 Network Termination See NT Mode Normalising rules 50 NT Mode 28 80 Number list 32 0 Office Communications Server 5 OfficeMaster Gate 1 OfficeMaster Gate UC 4 OfficeMaster Suite 23 OfficeMaster Survivable Branch Appli ance See SBA Offline Configu
28. 9 www ferrari electronic de Web Interface environment runs and displays the command environment 5 4 Exchange Unified Messaging gt Re Send Fax messages List Fax Data will list all recent faxes within two separate tables below divided by Failed to Send and Sent successfully Both tables will display the date and time the fax was attempted to send its sender as well as the recipient Additionally it is possible to view the fax re send it or delete it Re send and delete are achieved by ticking the appropriate check boxes Submit executes the Send and Delete commands for the boxes ticked while Clear clears the boxes of ticks made Download Archives will download a zip file containing a PDF version of all still available faxes Re Send Fax messages All successfully delivered Fax will be deleted after 7 days List Fax Data Download Archives Failed to Send Date Time Sender Recipient View Send Delete Clear Submit 3 ear Sent successfully Date Time Sender Recipient View Send Delete Clear 01 23 2015 12 26 09 4933284551 cll gkw15 lan al ie ha 01 23 2013 12 31 32 4033284551 cli gkw15 lan al E La 01 23 2013 12 31 50 4933284551 cli gkwi5 lan al LJ Ls 01 23 2013 12 32 04 4933284551 cll gkw15 lan al K 01 23 2013 12 32 55 4933284551 cll gkw15 lan al ea 01 23 2015 12 40 58 4933284551 benutzer9 schulung2010 ferrari electronic net Eil Ls 01 23 2013 12 47 31 4933284551 benutzerS schulun
29. Area Connection 3 Image 2 7 Network bridge on the SBA www ferrari electronic com Installation This is the standard configuration where the gateway board can be identified as Realtek Controller 1s bridged with the LAN port Local Area Connection 2 which is used for connecting to a switch The unused second LAN port Local Area Connection 3 is disabled In some situations e g due to different BIOS revisions the physical LAN adapters have different internal 1d s meaning that the restored configuration must be corrected manually Lil Network Connections a JE ls xi E J Ei Control Panel Network and Internet Network Connections hi Search Network Connections ee Organize Cal r Til e i BM Local Area Connection 4 As Local Area Connection 5 Ae Local Area Connection 6 A wl6rtm vatest com lt gt Unidentified network lt gt Network cable unplugged Broadcom Netxtreme Gigabit Ethem GET Realtek PCIe FE Family Controller x gt Broadcom Netxtreme Gigabit Ethem Network Bridge al Network cable unplugged MAC Bridge Miniport Image 2 8 Example of a network configuration that needs to be corrected End of Example The necessary changes in this case are e Right click on Network Bridge Properties e Make Local Area Connection 4 LAN Port and Local Area Connection 5 Gateway board the only members of the bridge e Disable Local Area Connection 6 Now all network configuration sett
30. Change IP Address OfficeMaster Gate 5 2 Operation Mode gateway mixed Configuration Mode Advanced Change Settings E Image 3 1 Connected OfficeMaster Gate Some of the elements will only become active once a connection to the controller is provided see next section V Note The language can be changed between German and English in the help menu 17 www ferrari electronic de Configuration 3 1 1 Connecting to OfficeMaster Gate After the start of OfficeMaster Gate configuration the connection to OfficeMaster Gate has to be established Via File gt Search or by pressing the search symbol name IP address version and number of channels of the found controllers are listed Search for OfficeMaster Devices Available GfficeMaster Devices IP Address E ae oe 211 104 505 8 m TheTestBox3 sim 04006 3 3 10 4 50 3 o e TGlestBox sin 00459 a 10 0 0 258 a Schulungsbox sin 04942 3 3 10 4 49 99 5 Schulungsbox sin 00298 3 3 10 4 49 98 E Schulungsbox sin 00297 3 2 10 10 4 49 97 2 m Schulungsbox simi 00296 3 2 10 10 4 49 96 E m 5cholungsbox5 simi 00295 3 2 10 10 4 49 95 2 e Schulungsbox4 sin 00294 3 2 10 10 4 49 94 E Cancel A Image 3 2 Available OfficeMaster Gate in the Network In this list the preferred entry is selected and confirmed by pressing OK A login dialog will then appear Ferrari OfficeMaster IP Address 10 1 1 13
31. GING and the ISDN message ALERTING Only needed for specific test cases www ferrari electronic de 69 Advanced Configuration gt enore PI on Progress Suppresses the evaluation of the Progress Indicator Information Element in the ISDN SIP message PROGRESS Only needed for specific test cases gt Exchange 2010 Fax Mail host Address and port when fax is processed via Exchange 2010 More information can be found under Fax receive with Microsoft Exchange 2010 P Local SIP domain A value set here will be used as SIP Domain for SIP messages Usually not needed gt Host name for TLS Enter the name of the OfficeMaster Gate used in the creation of the certificate gt Verify trusted caller IP Is this box checked only SIP messages from known counterparts are accepted that also appear as destina tions in the rules gt Preferred IP Mode Select which network protocol is preferred by OfficeMaster Gate P Additional Parameters If requested by the Ferrari electronic support additional parameters can be set here V Note Restore to defaults will reverse all changes 4 4 ISDN Parameter Edit gt ISDN Parameters enables the editing of further details for ISDN Ez ISDN Parameters Properties Note The settings below should only be changed in special circumstances Generally ik is recommended that you use the default settings Primary Rate Interface PRI Specification E1 European Stan
32. OfficeMaster Gate Configuration File Edit View Tools Help T Connect Ctrl C yp Search Ctrl F he Backup Restore OFficeMaster Media Gateway Board ber M rl 120 Import Rules E ER sion DMa 3 3 port Rules P ee 16 04 2010 Firmware Update Change Password tings Change Mame Offline Mode Static El Terminal Ctrl T 10 1 1 13 10 Reboot sk foo 243 0 0 Exit beware 10 1 0 10 Change IP Address OFficeMaster Gate Operation Mode Gateway mixed Configuration Mode Advanced Change Settings E Image 6 2 Saving of the OfficeMaster Gate configuration The following information is not saved e Network configuration e Certificates e License files Backups are therefore portable and can be implemented on further gateways 6 4 Firmware update OfficeMaster Gate New versions of the firmware running in OfficeMaster Gate are provided frequently in order to implement addi tional functions as well as bug fixes Information about the currently available version can be found in the download area of www officemaster de as well as in the release notes in the forum Information about the version used in Of ficeMaster Gate can be found in the OfficeMaster Gate configuration OfficeMasterGateConfig exe Vimportant The following specifications are based on Office Master Gate For older Of ficeMaster Card Gate products and the for them needed firmware version 1 xx please refer to the document
33. P address Subnet mask 255 248 0 0 Default gateway 10 1 0 10 k Restart Gateway Image 3 24 Network configuration of the Media Gateway Board In the next dialog a simple dial plan can be entered The Gateway will usually only receive the direct dial through number of digits is important therefore the number will have to be completed into a E 164 number by adding the local prefix Are only BRI Interfaces with MSN multiple subscriber numbers in use then the length has to be set to 0 Additionally it is necessary that the number code is set and also that the certificate is requested should it be planned to use TLS and SRTP for VoIP communication Incoming Extension Local E 164 Prefix e g Country Code e g 1 for UE Use TLS Request Certificate Phone Numbers for analog FXS Ports E 164 Format Port 1 12626663454 Port 2 Port 3 downicaded here Save A Image 3 25 Basic ISDN Configuration 37 www ferrari electronic de Configuration Based on these rules a few rules for incoming and outgoing calls are automatically created For a more advanced configuration OfficeMaster Gate configuration software 1s required which can be installed on any PC 3 2 4 Testing Media Gateway Routing for OfficeMaster SBA The PSTN connection can be tested via the following dialog Outgoing calls can if chosen be in
34. Password Image 3 3 Login dialog This dialog can also be accessed directly via File gt Connect in order to enter the IP address of OfficeMaster Gate manually For authentication purposes a password 1s required V Note The standard password on delivery is omc 3 1 2 Network configuration In order to change the network settings for example IP address the button change IP address has to be pressed Alternatively the same can be achieved by going via Edit gt change IP address Depending on the struc ture of the used network IPv4 and or IPv6 addresses can be declared 18 www ferrari electronic de Configuration General IPv Froxy General o IPv6 Proxy Name OMG800328 Mode Serial Number OMG800328 Mode DHCP Client IPv address Use the following IP address i subnet prefix length IF address 10 oO 2 77 Default gateway Subnet mask Use the following DNS server addresses Default gateway Preferred DNS server Alternate DNS server Preferred DNS server Search Domain Alternate DNS server Search Domain Cancel Image 3 4 Network settings V Note The configuration program communicates through UDP Broadcasts via the port 3216 With OfficeMaster this also works through interposed switches while routers usually will not forward the Broadcast Messages
35. Protocol Add Parameters Disable the rule Image 3 58 Routing Trunk to ISDN The calls are in must cases supposed to be issued to a defined interface It is therefore advisable to name the routing rules in relation to their function In any case it is needed to use a unique combination of characters in front of the call number under Replace so that calls can be identified properly Linking to the PBX For the second interface to be connected to the PBX properly usually a cross ISDN cable as well as the NT mode are needed Properties Dial Timeout Caller Name Display Mode No auto activaton Point to Point Options M Network Termination mode Image 3 59 Advanced Connection Parameters Additionally a timeout has to be set for outbound calls from the PBX to the Trunk www ferrari electronic de 61 Configuration After the interface has been configured a rule has to be created that receives re routed calls from the Trunk and routes them to the PBX For this a new rule has to be created under Calls to ISDN The Prefix added in the first Interface is needed for recognition Before routing to the PBX it has to be removed Propertes General Display Name Type Match and Replace Pre Check Number List Called Party Number Calling Party Number Redirected Number Destination Mode Host Protocol Add Parameters Disable the rule PSTN2PBX Rou ting T lt Not specified gt
36. Route Dial Plan Voice Policy Rote psTN Use Trunk Configuration Create voice routing test case information Local Committed LocalRoute Global Image 3 35 PSTN Usage In Route enter the pattern This way the pattern is true for any calling number match from the first sign on Dot followed by any sign Stern any number of repetitions An www ferrari electronic de Configuration gt User settings for Lync telephony In order to be able to make external calls the user needs to be activated for Enterprise Voice Furthermore every user needs a phone number in E 164 format Telephony Enterprise Voice Line URI tel 4933 28555346 Dial plan policy lt Automatic gt Voice policy lt Automatic gt Image 3 36 User settings If the user wants to sign in on a Lync phone via dial through this dial through has to be additionally and sep arately configured Line URI tel 4935205554bext 346 Image 3 37 Line URI gt In the Topology Builder of the Microsoft Lync Server the gateway is defined Define New IP PSTN Gateway i xj Gateway FODN or IP Address 192 1668 1 46 Listening port for IPJPSTN gateway 066 Sip Transport Protocol TCP C ns Help Cancel Image 3 38 Adding a Gateway in the Topology Builder The Topology Builder also has an Overview were the ports are listed on which the Mediation server accepts incoming calls For thi
37. Rx 5 Tx Rx 12 www ferrari electronic com Installation Pin PRI 1 PRI 2 BRI 1 BRI 2 BRI 3 BRI 4 V Note If BRI interfaces are used in the US a separate FCC approved NT1 Network Ter mination Unit must be installed to connect to OfficeMaster SBA S T BRI ports For LAN connection please plug in the network cable into the upper interface LAN1 Image 2 5 LAN Port to be used 2 4 Recovery 2 4 1 Survivable Branch Appliance Use of the Recovery USB Stick The SBA system software can be reset to factory settings at any time by using the USB recovery stick Please follow these steps 1 Connect the SBA device to Keyboard Monitor and Mouse either physically using KVM or through tools like HP ILO 2 Plug the USB stick into the front USB port 3 Power up SBA it will automatically boot from the USB 4 At the end message press any key to shutdown computer press a key 5 Remove USB stick 6 Power up SBA 7 Set the local Administrator password to OfficeMaster 8 Check network interface configuration see below 9 Open a cmd console and enter the following commands systemroot system32 inetsrv appcmd exe set APPPOOL omsba admin pool processModel userName ofmadmin osystemroot system32 inetsrv appc md exe set APPPOOL omsba admin pool processModel password Sefte25 AuTib 10 Now the deployment Web UI is ready for use 13 www ferrari electronic com Installation V Note When a SBA is s
38. Uninstall Licenses License files 124 05CP200121 FIF 99 EOMG2U00000 fle Export Remove selected Image 6 4 managing existing licenses 89 www ferrari electronic de
39. ation received with the hardware 86 www ferrari electronic de Worth knowing After the connection to OfficeMaster Gate has been established Firmware Update has to be pressed The update process will start after pressing Start and can take a few minutes The controller will in the end restart automatically There are multiple possible scenarios for an update of the firmware 1 Integration of the firmware via the OfficeMaster Gate configuration through manual selection of the firmware package The current firmware can be found in the download area of www office master de 2 Integration of the firmware through the OfficeMaster Gate configuration by automatically downloading the current firmware via the internet connection of OfficeMaster Gate 3 Integration of the firmware through the OfficeMaster Gate configuration by automatically downloading the current firmware via the internet connection of the administrators computer and automatic transfer through the OfficeMaster Gate configuration to OfficeMaster Gate 4 Integration of the firmware through SSH Login on OfficeMaster Gate Execute the command omgupdate via the internet connection of OfficeMaster Gate Prereleases of the firmware which have not been cleared for distribution can be found online under Test These can also be installed 6 5 Changing Password The password for logging in to the controller Standard omc can be changed via File gt Change Pas
40. atively all channels can be defined to copy the settings of the first channel This can be activated via the button More gt gt in the configuration dialog Here the user defines which channels are to be used Pressing More lt lt again hides the area Has the individual config uration of the channels been selected the upper area of the dialog will display the channels that are available for configuration 23 www ferrari electronic de Configuration 3 1 4 Calls from ISDN For the selection of the target gateway a separate tab is available in the advanced mode In this tab targets are chosen depending on the calling number and reshaping can be done In the tab Calls from ISDN a list of the configured rules is shown POM 1 POM 2 PRII FRIZ Common Calls From ISON Calls to ISDN Message Waiting add edit OX Remove A lisli Kopfnummer wegnehmen 45 z T 41 12 13 4 i FRISRY Voice O vom CM entfernen Z AAA 11 12 13 14 OfficeMaster FMSRY voice 201 E A la L E OfficeMaster Callmanager Postfach 250 ANL 245 423 A OfFiceMaster FMSRY Fax eu uu A 11 12 13 14 OfficeMaster FMSRY Voice ak A hla 11 12 13 14 OfficeMaster Image 3 7 Rules for inbound calls In this dialog you can add delete process and change the sequence of these rules To edit delete or move a rule click on it with the mouse button to select it and then select the action you require Additional options are offered by the context menu whi
41. ch is opened by right clicking an entry Ar Edit F2 Cut Ctrl x 4 Copy Ctrl C Jl Faste Girl gt Remove Del Duplicate 4 Move Up Ctrl Up Move Down Ctrl Down Image 3 8 Context menu for Gateway rules Many of these functions can be used with multiple rules at the same time For this the rules need to be selected via multi marking Shift resp Ctrl left mouse button For when a new rule is created the fields are set up to select any number and to remain unchanged after substi tution substitution by itself 24 www ferrari electronic de Configuration Usually at least the pattern for the Calling Party Number will have to be edited in order to suit the extension number length or specific MSNs The rule should be given a descriptive name For every rule a type Routing Re placement Blocking and for Rerouting rules a target will have to be configured Fis Call Processing Properties General Display Mame Jew Rule Type Routing Match and Replace Pre Check Number List lt Not specified gt Called Party Mumber Match a Replace i Calling Party Number Match iy Replace i Calling Party Number 2 Match a Replace i Redirected Number Match a Replace IS mu Fax Detection Detection timeout fis 4 seconds Fax Routing B Fax CSID Ea Destination Mode SIP Y Multiple Destinations Host FO Protocol TCP Port soso H Add Paramet
42. change 2007 always requires a connection to the voice box of the user After that the gateway needs to recognize that a fax 1s to be received and then inform the Exchange server Should no receiving of fax messages be wanted this way f Ex because separate dial through numbers exist for fax the recognition of fax calls can be deactivated as well For this the check box Fax Detection has to be deactivated Is the Fax Detection activated then its only trying to do so for a limited time as otherwise longer connec tions to the voice mailbox could lead to sound signals falsely triggering the switch to fax mode VWichtig When Lync or OCS 2007 for telephony and Exchange 2007 for voice mail are used together the switch to fax will not work as Lync and OCS contact the Voice mailbox themselves and don t support fax In order to enable fax none the less without having to set separate fax dial through numbers OfficeMaster is able to switch to an alternate target Exchange or OfficeMaster should a fax connection be recognized For this the check box Fax Routing has to be activated in the according rule which usually routes to Lync resp OCS In the following dialog the target responsible for receiving fax messages is configured The configuration is comparable to other rules for incoming calls 26 www ferrari electronic de Configuration gt Fax CSID Here a separate fax ID can be declared in which by referen
43. cing to the Called Party Number the user dial through number could be displayed individually gt Destination Multiple destinations are possible destinations for incoming calls gt Mode The mode for a connection to Exchange UM or Lync Office Communication Server should be SIP Shall a call fax SMS voice mail be handled by the OfficeMaster Messaging Server OfficeMaster has to be chosen Further modes are ISDN for when a call shall be directed via ISDN once again as well as REGIS TERED the call is redirected to a SIP installation as long as that installation is registered under the number accompanied by the call gt Host For SIP mode you must specify the target computer either by entering 1ts IP address or a fully qualified host name gt Protocol The protocol used for the targets described here is either TCP or TLS UDP is for example often used in combination with analog adapters gt Port Typical values for the target port Exchange TCP 5060 Exchange TLS 5061 Lync TCP 5068 and Lync TLS 5067 With Lync Servers the actual value can be seen in the Topology Builder in the section Mediation Pool gt Add Parameters This is where you make additional settings This field usually remains empty You should only use it on the advice of the Ferrari electronic hotline gt Multiple Destinations In SIP mode you can specify more than one target so that for example if a computer crashes any inbound calls can be forwa
44. d Media gateway Through the various scenarios of use different versions of OfficeMaster Gate were developed In this part Of ficeMaster Gate products are described that function as independent Gateways respectively Controllers Apart from that there are versions of boards that are described later on No additional software needs to be loaded into the box All of the linux based firmware 1s placed in the flash drive and loaded into the RAM for execution when booted Operated on a PBX resp Point to Point protocol Office Master Gate acts similar to a PBX meaning it sup ports direct inward addressing and allows automatic assigning of calls fax SMS voice mail and phone depending on different dial through numbers OfficeMaster Gate complies with the specifications defined by the ITU for fax group 3 Apart from the compul sory transmission with 4800 and 2400 bps 9600 resp 7200 and 14400 resp 12000 bps are possible too For fax transmission defined one and two dimensional modes of compression MH MR and MMR as well as the error correction mode ECM are supported Alternatively or simultaneously OfficeMaster Gate can be used as a media gateway for Microsoft Exchange UM OCS 2007 incl R2 as well as for Microsoft Lync Server 2010 1 1 1 OfficeMaster Gate stainless steel box for Basic Rate Interface BRI The BRI editions of OfficeMaster Gate run a powerful 32 bit microprocessor No additional software needs to be loaded
45. dard y Companding Algorithm Ja lam European Standard y Type of Number Junkmown e Mumbering Plan Identification JISDIN telephony numbering plan E 164 Clock Master Mode i Auto Manually Priority a peri E Peri ta intern Restore Defaults Cancel Image 4 4 Global ISDN settings 70 www ferrari electronic de Advanced Configuration gt PRI Specification For use in the USA select T1 23 usable channels otherwise select El 30 B channels gt Companding Algorithm Use u Law in combination with T1 otherwise use a Law gt Type of Number Defines how Called Party Numbers are qualified if not defined differently by the set of rules gt Numbering Plan Identification Defines the numbering plan for Called Party Numbers gt Clock Master Mode Set to Auto the hardware will independently select the proper clock source Set to manually will let the user select the priority Other options like the Network Termination Mode can be found in the advanced mode of the section ISDN settings Type of Number Numbering Plan Identification It can occasionally be useful to set the parameter for TON and NPI differently to the global default For that a specific string needs to be added to the respective telephone number additional to the phone number This string 1s constructed as follows for the calling party number lt nx oy gt for the called party number lt Mx Oy gt x 1s the
46. dded prefix has to be removed Properties General rs pra Type Routing Match and Replace Pre Check Number ist etmede gt gt gt S Treat as negative lookup list Called Party Number Match e P Repacefu sO Caling Party Number Match p Reef Redirected Number Match p Rees Destination Mode sn y Multiple Destinations Host HA Protocol TCP vi Port soso 4 Add Parameters Image 3 62 Receiving calls from the interface removing the prefix and routing to the Trunk 63 www ferrari electronic de LA Y electronic AKTIENGESELLSCHAFT ADVANCED CONFIGURATION Advanced Configuration 4 Advanced Configuration 4 1 Sign in at a SIP Trunk OfficeMaster Gate can alternatively or additionally to the ISDN connection be connected to a SIP Trunk Edit gt SIP Trunk Registration opens the login dialog M SIP Trunk Registration Host SIPTRUNK1 Port soso Protocol fuo User Password Interval 600 sec Image 4 1 SIP Trunk login gt SIP Trunk Registration Is this box checked OfficeMaster Gate will attempt to sign in at the defined SIP Trunk gt Host Enter the IP or Host name provided by the provider gt Port Protocol This information is also available from the provider or network administrator gt User Password User name and password to sign in with the provider gt Interval Set the interval in which
47. de of the gateway has to be set to Gateway mixed and the configuration mode has to be set on basic 46 www ferrari electronic de Configuration V Note It is advised to at first use the basic configuration mode as this will create a first standard rule base which can be used as a Starting point in the advanced mode Number of Channels to Use Outbound 3 of Total 30 Inbound 3 E Type i Point to Point DID OsiG Onboard Termination Point to Multipoint MSN Dial Prefix lo Base Number FO Accept Call after 3 DID Digits Remote Gateway He Microsoft Lync Server 2010 IP Address Office Communications Server 2007 R2 Jiync rtm lan Exchange Server 2007 2010 UM Country Code as Base Number 44933928455 International telephone number without extension in E 164 format for example 493328455 Image 3 41 Linking Lync 2010 in basic mode Should for the manipulation of calling numbers more rules be needed then the configuration mode can be set to advanced A test of the rules is also possible offline by simply pressing the Test button 3 3 2 Configuring TLS SRTP Time Settings For the use of certificates it is important that the internal clock is as accurate as possible For this a NTP Server should be configured The necessary settings can be found under Edit gt Time Settings Date 01 09 2011 Time Time zone Berlin DE lt Al Regions gt NTP Server
48. e expression can be quantified xyz can in turn stand for either characters or symbols 12 means that the sequence starting with 12 and any arbitrary number as a third character can occur any number of times V www ferrari electronic de In order to accept multiple possible strings like for example MSNs vertical lines have to be used the pattern 12 13 14 means that either 12 13 or 14 are accepted End of Example In the advanced configuration rules for CPN CGN1 CGN2 and RN are defined that are tested in the defined order of the rule until all four patterns match The in the rule defined replacement pattern 1s then applied and the call accepted With every further incoming digit the set of rules is worked through until a match has been found or the inbound call has been ended Example C 4 Ele Call Processing Properties General Display Mame Mew Rue Type Routing hd Match and Replace Aj Pre Check Number List JeNotspecfied gt amp Called Party Mumber Match a553 Replace EX Calling Party Number Match IT Replace E Calling Party Number 2 Match IE Replace E Redirected Number Match iy Replace EN er Fax Detection Detection timeout fis seconds Fax Routing Fax CSIO 49 3320 455 311 iai Image C 1 Working with basic regular expressions This image shows a rule that matches all numbers that start with 4553 followed by two characters the areas CGN 1 CGN2 and RN can be arbitrar
49. e 19 version OfficeMaster Gate for PRI 19 can use all 30 to 60 respectively 120 channels of a line simultaneously The controller supports Euro ISDN EDSS1 as well as important features of the TK system protocol QSIG Q Interface Signaling Protocol 1 1 3 OfficeMaster Gate UC For the use as a Media gateway for Microsoft Exchange 2007 2010 2013 Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010 2013 specific versions of OfficeMaster Gate are available which are not supported on delivery By subsequently adding additional licences channels for the selection of OfficeMaster Software for fax voice mail and SMS can be enabled step by step 4 www ferrari electronic com Product description 1 2 OfficeMaster Survivable Branch Appliance SBA With Microsoft Office Communications Server 2007 2007 R2 it was for the first time possible to use a central installed OCS at a remote branch This cost efficient solution had the drawback that in case of a WAN failure the whole telephony at that specific branch would fail Zentrales Rechenzentrum EYE A Ana keli 2 PRI 4 BRI 4 FXS Zweigstelle Image 1 3 Solution scenario with OfficeMaster SBA Microsoft Lyne Server 2010 was the first version that supported remote site telephony even on WAN outages Microsoft has defined an appliance type of products containing all functions needed for telephony in a branch of fices therefore called Sur
50. e ISDN protocol caller names can be transmitted for incoming and outgoing calls Since this is based on different protocol versions depending on the system testing 1s the only way to find the right setting gt No L2 auto activation Point to Point Options With a Point to Point connection the gateway will try to keep active the layers 1 and 2 in the D Channel at all times This behavior can be deactivated here gt ISDN Type of Number Mapping from to E 164 Type of Number is usually defined in ISDN in order to define information about the type of call Internally for example Lync or OfficeMaster Suite calls are usually in E 164 format meaning that they need to be adjusted properly gt International With calls from ISDN the configured call number for example is fronted when the Type of Number TON is set to international For outbound calls meaning to ISDN the TON is recognized via the configured call number and the call number removed gt National National numbers are treated equivalently to international numbers gt Subscriber The local connection is entered under Subscriber gt Apply to Insert here for which numbers the adaptations are to be made py www ferrari electronic de Configuration Example 3 1 Creating an E 164 number from TON for inbound calls ISDN Type of Number Mapping from to E 164 Type of number from ISDN to ISDN International Si FP National 40 wc S
51. e plus sign has a special meaning in reg ular expressions 1 n times repetition of the previous character and therefore needs to be written with a backslash for when it is to be recognized as a normal character Backslash in this case functions as a so called escape character End of Example Example C 3 For the Called Party Number the pattern 1234 1s entered which like in the example matches all numbers that start with 1234 and continue with three more characters For a trunk connection the 1234 would for example be the base number followed by the three character exten sion To insert this extension into the field for Redirecting Number the bracket content is referenced with 11 The 1 refers to the first pair of brackets are multiple brackets used they are referred to with consecutive numbers Areas can be specified instead of digits as well The expression 1234 1 3 for example refers to all five character numbers that start with 1234 and have the digits one two or three as a fifth character The expression in the squared brackets represents exactly one character and is treated as a list This can be defined as an area or as a list 124 68 9 for example matches the digits 1 2 4 5 6 8 9 A star signifies that the previous character can appear any number of times the expression is used very often the expression means that any arbitrary number can appear any number of times With xyz the whol
52. e required The configuration of usual cases of application is therefore possible via a very simple dialog while more complex settings can be made via flexible rule table in the advanced mode It is possible to switch between advanced and simplified mode In the simplified mode created configurations are internally converted into rules and can be looked at in the advanced mode 1 2 2 Connection to Exchange 2007 2010 2013 UM In the following the processing of incoming calls in Exchange UM is described The phone number of a par ticipant who has been activated for Exchange Unified Messaging is saved in the Active Directory as a EUM Exchange Unified Messaging address For incoming calls the participant is identified via this phone number Has the participant set up call forwarding to the so called Pilot ID of the Exchange UM on his connection the incoming call is redirected The calling number of the participant is in that case provided as Redirecting Number Redirected Number in SIP Protocol Diversion Header With this information Exchange determines the partaker and starts to play the welcome message to the called to if applicable record a voice mail Is the incoming call a fax OfficeMaster Gate will automatically note this and in interaction with Exchange ac tivate the fax function 6 www ferrari electronic com Product description The welcome message will also be played should the participant call his own redirected line fr
53. each registered extension license This license file has to be implemented into OfficeMaster Gate via the configuration program The name of the license file is combined out of the original name of the extension license and the serial number of the to be extended OfficeMaster Gate Example 6 1 Serial number of the extension license 99 EOMGB00010 fle Serial number of OfficeMaster Gate 38 www ferrari electronic de Worth knowing OMG200123 Name of the distributed extension license 99 EOMGb00010_OMG200123 fle End of Example P Install Additional License Install in the dialog window opens a file selection dialog which enables the selection of the modified ex tension license The selected license is then imported Here it will also be checked if the configuration program is connected to the OfficeMaster Gate for which the license was created A message will inform about the successful import Otherwise an error report will be shown Following a successful import the license management can be closed via Close V Note Only after a reboot of OfficeMaster Gate will the license information become active 6 6 2 Advanced settings The tab Advanced displays already imported extension licenses An already imported extension license can be deleted by selecting it and pressing Remove selected Export enables the export of the license files onto another medium is Manage Licenses Common Advanced
54. eactivated A LED can be found on the left side below the ISDN socket of OfficeMaster Gate stainless steel edition If this one is lid then the firmware enabled the terminating resistors according the configuration settings V Note Usage without terminating resistors can lead to ISDN errors In older versions of the hardware this LED will be triggered if the terminating resistors are off The settings in the configuration program are in effect in any way gt NT Mode Network Termination This option is usually used in order to place the gateway between the telephone network and the PBX Towards the telephone network the gateway acts like a PBX as TE meaning Terminal Equipment while towards the PBX it acts similar to the trunk 21 www ferrari electronic de Configuration V Note This only works in Point to Point mode Common terminals will not be usable on this line as such devices usually run in Point to Multi point mode Additionally a cross cable needs to be used for the connection with the PBX gt Button Advanced Connection Parameter gt Dial Timeout When simulating an external line numbers of any random length will be communicated by the telephone system In order to decide which calls are supposed to be redirected outward a timeout is set after which no more digits are to be expected This timeout usually happens after 3 5 seconds gt Caller Name Display Mode Is QSIG activated in th
55. ence Suppression This can also help to avoid echo in certain situations More on the topic of echo can be found under Appendix A Echo Canceling on page 11 gt Packet Time The Packet Time of 20 milliseconds 1s standard A change to the Packet Time has no advantages 67 www ferrari electronic de Advanced Configuration P Echo Canceler The Echo Canceler can in certain situations reduce echo More on the topic of echo can be found under Appendix A Echo Canceling on page 11 gt Early Media Early Media activates the connect through of the voice channel before the connection is completely estab lished in order to make dialing tones and messages audible Should be activated gt Early Progress Is Early Progress activated outbound calls coming from Lync will via a PROGRESS message with SDP in all cases establish an internal voice connection RTP before the call is passed over to the ISDN Improves the behavior of Early Media in order to prevent clipping Should be activated gt Always RTP On Ringing Establishes the RTP connection even when no in band information is signaled in ISDN gt PRACK Via this element the confirmation of provisional messages can be activated Has to be set to supported required in combination with Microsoft counterparts gt SRTP Controls voice encryption disabled supported required Should be set to supported In that case the encryption
56. er of telephone participants that are directly reachable from the outside is limited Exchange 2007 UM can be used in the by Microsoft planed way use of a Pilot ID as this only requires one number Example C 5 Table C 2 Exchange 2007 2010 UM on multi device connection Information element Pattern Replacement Called Party Number 100 M Fax identifier 49 30 12345 4 Destination SIP 10 2 3 4 This rule causes e all calls on the ISDN Bus are forwarded to the number 100 in Exchange IP address 10 2 3 4 e other devices on the same Bus can be targeted via additional numbers MSNs redirected calls transmit the originally dialed extension via SIP to Exchange so that the respective mail box will answer directly Is a fax receive recognized and executed during the connection the sender receives the entire CSID Called Subscriber Number including the user s extension number Additional rules are not needed for this specific case The configuration can be carried out in basic mode End of Example Inbound calls DID Trunk More flexibility and applicability is gained through the ability of the connection to handle extensions This includes e Introduction of separate fax extensions for Exchange users without additional EUM address by prefixing a digit to the extension or by shifting the range of numbers example below e Addressing of different destinations multiple Exchange UM Server Lync Server or
57. eral physical phenomena occurring with older analog devices on the other side can produce an echo With conventional telephony without VoIP the echo will not be noticeable as it arrives with a very short delay Only from approximately 30ms onwards an echo is noticeable VoIP by principle has longer delays and therefore a noticeable echo can occur In most cases an Echo Canceler in the gateway can eliminate that echo What corrections can the in build Echo Canceler make With OfficeMaster Gate it is possible to reduce echoes to a certain degree Through the implemented algorithms an echo of up to 128ms delay can be recognized and fixed Normally the Echo Canceler should remain deactivated as every manipulation of the voice signal will also change it slightly potentially affecting the quality Further measures for dealing with echo Extensive research of recorded conversations has shown another reason for echoes With extremely quite echo that is not noticed because of its low volume the following can occur The Echo Canceler does not recognize the echo as it is on background noise level It can occur though that in the mediation server or Lync Client language is recognized via the automatic gain control AGC The AGC would then drastically increase the volume of the signal to ensure comprehensibility By activating Voice Activity Detection in the VoIP parameters the so called Silence Suppression is activat ed With th
58. ers Disable the rule Cancel Image 3 9 Creating a new rule for inbound calls Possible settings regarding rules for incoming calls gt General gt Display Name Here the rule should be given a descriptive name gt Type Defines the type of rule e Routing Defines a target to which the call is redirected should this rule become active Other rules below this one are then disregarded e Replacement Manipulates the phone number by for example adding or cutting digits to or from the number After that the next rules are processed e Blocking The processing of the call is ended should this rule become active Most useful for outgoing calls in order to direct those to specific ISDN ports and block them from others 25 www ferrari electronic de Configuration gt Match and Replace gt Pre Check Number List A separately licensed software can enable the gateway to provide number lists which the rules can call upon With this complex dial plans which have no clear pattern to the numbers involved can be realized Additionally the separate software Lync phone numbers can be regularly replicated from the AD into the gateway so that 1t can be decided automatically whether incoming calls are meant for the telephone system of for the Lync server gt Match Replace In the match fields patterns for comparison are given in form of regular expressions These are compared with the existing values and informa
59. es E 164 numbers should be the result These then are automatically recognized by Lync and otherwise redirected to the appropriate gateway There through the use of additional rules they are adjusted to the requirements of the existing telephone infrastructure 42 www ferrari electronic de Configuration The example shows a normalizing rule for long distance calls Fundamentally the setting up of a rule is sup ported by a graphic interface which helps to set up the rule correctly More complex formulas will have to be built manually though Build a Normalization Rule Fill in the fields that you want to use or create the rule manually by clicking Edit Starting digits O Length At least i al Digits to remove alt 1 Digits to add 49 Pattern to match AP rw ed a i Ut O ray al Translation rule 49 1 Image 3 32 Building a normalization rule This rule is activated for all numbers that start with a 0 and are in total 6 digits long One digit the lead ing 0 is then eliminated and the numeric sequence 49 is added at the beginning This makes 0301234567 into 49301234567 and therefore the required the E 164 format All other rules need to be built in the same way Mind that the rules are processed from the top to the bottom until a match has been found A rule for international calls could be constructed similarly Difference starts with two 00 s those are elim inated Thi
60. eway but the assignment to a Mediation Pool is still missing This is why the Topology Builder will still show an icon at the top left side indication that the configuration is yet to be complet ed A click on Lync Server 2010 top will show applicable details under Topology validation errors in the main window Serviceld PstnGateway officemastergate rim lan requires a dependency on a service of role MediationServer with usage Default Image 3 30 Topology builder error message Under Mediation pools the preferred server is selected and editing activated by pressing Edit Properties There the gateway is selected and added to the server Listening ports TLS 2067 TCP 9068 Enable TCP port The TCP port of this Mediation Server must be enabled because a TCP gateway depends Central Site Teltow ofhicemastergate rim lan Image 3 31 Mediation Pools The ports that the Mediation Server will accept incoming connections are also selected here These contrary to common belief do not have to be identical to the ports at the gateway side Important is solely that the respective side addresses the right ports of the other side The Lync side was just configured when the gateway was set up the gateway side will be explained further down where the advanced gateway configuration mode is explained In the simple mode that the ports shown are automatically used as targets After every change
61. g2010 ferrari electronic net al Submit E E Ger Image 5 12 Re Send Fax Messages 5 5 Test calls gt Initiate a test call Initiate a test call will connect to a SIP server The server will then initiate the call If a loop back cable is con nected ISDN will be looped back to the gateway If configured correctly the call will be routed to your Lync Server If the call is successful a recording will be played afterwards For the test call the two protocols tcp and udp can be chosen Test Call Log will display basic information about the last test call made Initiate a test call i Connects to a SIP server If loopback cable is connected ISDN will be looped back to gateway gt Start If configured correctly the Call is routed to your Lync Server 127 0 0 1 5060 4912345 49332845590 If successfull a recording will be played Test Call Log Use the System Traces tab to get detailed information AAA AR A A AA E E Image 5 13 Initiate a Test Call and Test Call Log www ferrari electronic de 80 Web Interface 5 6 Line Status List active calls List active calls will list all at that moment active calls in a table below giving information about the type of call elapsed time CalledPartyNumber CallingPartyNumber Interface ISDN port used and recording status Ticking the Expert box will add Process ID and Force Action to the table below Active Calls MExpert Autorefresh Ssek Show
62. ging phone context in INVITE FROM phone context in INVITE TO Send user phone in FROM Send user phone in TO Do not send Alert Send only one Alert Do not send ISDN progress OS Al Bl El Invite Timeout Invite Failover Timeout Codecs G f11u u law G Mla a law Ringback Country RingBack Tone to ISDN RingBack Tone to RTP Ignore PI On Ringing Ignore PI On Progress Exchange 2010 Fax Mailhost msx e14tap lan 2525 Additional Parameters Image 3 55 Setting Exchange Mail host in OfficeMaster Gate 58 www ferrari electronic de Configuration When using a secured dial plan OfficeMaster Gate has to be prepared for the use of TLS For this a certificate has to be requested and installed Besides that the certificate of the certification office has to be loaded in as well This is done under Edit gt Certificate Infrastructure State a Request No pending request Certificate Installed Root CA Installed Certificate Request The first step needed to get a server certificate is creating a request Submit this request to a Certificate Authority Display Cancel Install Certificate The Certificate Authority will generate a certificate response file which contains your public key and is digitally signed Import Root CA Certificate To complete the certificate installation you need to install a trusted root certification authority CA certificate Image 3
63. hipped the serial number of the embedded gateway board is al ready preconfigured After using the recovery image the gateway serial number will be queried later by the Web UI during deployment The serial number of the gateway board can be found on a card which can be pulled out at the front side Image 2 6 In this example the number to be entered is 259 last 5 digits without leading zeros On some models the number may be hand written and may contain the serial number only without the prefix e g 234 Check of the network interface configuration During deployment of the Windows image via USB stick the desired network configuration is automatically established Network Connections G Control Panel Network and Internet Network Connections 7 ies Search Network Connections Organize Disable this network device Diagnose this connection Rename this connection gt z il i A ly Local Area Connection A a Local Area Connection 2 A Local Area Connection 3 A m Enabled Bridged eee Enabled Bridged za Disabled G Realtek Pile FE Family Controller a Broadcom NetXtreme Gigabit Ethernet g Broadcom Netxtreme Gigabit Ethem Network Bridge hq ferrari electronic de Sg MAC Bridge Miniport Network Bridge Properties Networking Adapters Select the adapters you want to use to connect to computers on your local network A Local Area Connection ME Local Area Connection 2 Cl BE Local
64. hone PBX s By purchasing licenses OfficeMaster Gate can be extended by multiple ports and functionalities 1 www ferrari electronic com Product description Table 1 1 Available versions of OfficeMaster Gate as of 5 3 2013 Ports Article Article number physically pos sible Notes licensed expandable to ISDN Gateways for OfficeMaster Suite incl Media Gateway Funktion OfficeMaster Gate stainless steel box BRI j e 1 to 3 x BRI 20823 j ith firm OfficeMaster Gate 4 x BRI ix BRIZ channiels Stainless steel box with firm 20683 5 SIP channels 20816 ware OfficeMaster Gate Stainless steel box with firm 20693 ware OfficeMaster Gate 19 for ISDN Primary Rate Interface PRI Number of available channels with one PRI depends on the protocol used E1 30 channels T1 24 channels 4x BRI 4x BRI 8 channels 5 SIP channels 20816 OfficeMaster Gate 1 x PRI 30 chan e 1 x PRI 20803 e 19 server with firmware 2 x PRI 20603 nels e 5 SIP channels 20816 Software RAID i a e 19 server with firmware OfficeMaster Gate 2 x PRI 2 x PRI 60 chan 5 SIP channels 20816 20613 nels e Software RAID Media Gateways for Microsoft Lync Server 2013 2010 and Microsoft Exchange Unified Messaging Passive PCle low profile card Additional UM extensions are required in order to connect to OfficMaster Suite e 1 to 4 x PRI 22803 OfficeMaster Gate passive 4 x PRI 60 chan anel e 4 x FXS
65. ic IP address can be entered rari OfficeMaster SBA Administration AKTIENGESELLSCHAFT Survivable Branch Appliance for Microsoft Lync Server 2013 Bootstrap Network Avaliable NIC MAC Bridge Miniport DNS Name WIN 9M083D 3 J3HP DHCP Enable DHCP IP Address Subnetmask 10 6 1 6 1255 248 0 0 Gatewa 10 1 0 10 Gateway i DNS Server 10 6 1 1 Ss PSTN Test DNS Domain hq ferrari electronic de Diagnostics MAC Address 02 50 C2 20 AA 50 Status Apply Changes Done Logged in as Administrator Image 3 16 Initial Network configuration Select Apply Changes restart the browser and connect via the new IP address Version 2 0 4745 26266 The following dialog allows the admin to change the password By selecting Change Password the process is finished Vi Administrator Login Name Administrator Old Password A New Password sesssss o o E Retype Password aal Change Password Image 3 17 Setting the password of the Administrator 32 www ferrari electronic de Configuration By selecting Done the dialog moves on to the time and date configuration Date 18 01 2013 isi Time 00 46 gt Timezone UTC 01 00 Amsterdam Berlin Bern Rome Stockhol Apply Changes lt Image 3 18 Time and date configuration By selecting Apply Changes all changes are applied and by pressing Done the dialog moves on
66. icensed 52M interfaces Licensed 50 interfaces Licensed Analogue interfaces supported B channels Licensed for OCS EX2010 Licensed For Unified Messaging Request New License The First step needed to get a additional license is creating a license request For your license warrant Submit this request to Ferrari electronic via internet connection or e mail Create Install Additional License Ferrari electronic will generate a license file which is bind to your hardware The license File will be sent to given e mail address Install Close Image 6 3 License management Overview gt Request new License Create opens a dialog for the integration and registration of or more extension licenses Add includes one or more extension license files into the list A file selected in the list can be deleted edited or replaced The registration information can be submitted either via email or via the internet Next opens additional dialogs for entering customer and personal data which are needed for the registration V Note The information regarding company and contact person Last name and email ad dress are essentially required for the distribution of the activation license The first step of installing the extension license is completed once the registration information has been send Based on the information gives in the registration Ferrari electronic will distribute a license file for
67. in settings the Topology has to be published by pressing Publish Afterwards in the Lync Control Panel under Topology it can be checked whether or not the changes have been replicated by every Server Dial Plan Another important part of telephony is an appropriate Dial Plan Dial Plans can very easily be set up and config ured via the Lync Server Control Panel A standard Dial Plan called Global exists from the start and cannot be deleted either Has nothing contrary been configured this is true for every user 41 www ferrari electronic de Configuration The Dial Plan mainly is a collection of normalizing rules for phone numbers These rules are responsible for making it possible that the user can call phone numbers in the familiar way independent from for example his lo cation The result of normalizing should always be a phone number in the E 164 format as that is what is used as standard in Lync Every site should have its own Dial Plan as the rules are highly dependent on local circumstances Example 3 5 E 164 Number 498931769876 49 Germany 89 Prefix Munich 3176 participant number Microsoft 9876 extension End of Example The format has to be exactly like the example no spaces or separators may be used Normalizing rules usually are configured for e local calls e long distance calls e international calls e internal calls e emergency calls For all those cas
68. ing request The first step needed to get a server certificate is creating a request Submit this request to a Certificate Authority Create Display Install Certificate The Certificate Authority will generate a certificate response file which contains your public key and is digitally signed Import t CA Certificate To complete the certificate installation you need to install a trusted root certification authority CA certificate Image 3 47 Imported Certificate With this the setting up of the SIP encryption via TLS is completed By pressing Verify it can be tested if a TLS connection can be set up to the target V Note If the same gateway is addressed by multiple Mediation Servers is has to be de fined in the Topology under multiple DNS names all with the same IP address To further use TLS in this case the additional names have to be stated as Subject Alternate Names when requesting a certificate 50 www ferrari electronic de Configuration 3 4 OfficeMaster Gate and Exchange Unified Messaging YV Note Is Exchange UM used as a voice mail system with OCS or Lync no additional con figuration of the gateway for Exchange is needed The before named systems independently set up the connection to the UM role Shall an ordinary telecommunications installation be connected to Exchange UM via OfficeMaster Gate begin the configuration in the basic mode of the configuration p
69. ings should be made on the network bridge only The SBA is ready for de ployment after a final reboot 2 5 Stainless steel box Restore to factory settings At the front as well as at the back of the case of the version for BRI s there is one micro button each Table 2 3 Button on the stainless steel box Micro button Resulting function Description Micro button front Hardware Reset reboot system Micro button rear Software Reset reset configuration parameters Function is deactivated one minute after booting is completed signaled by blinking diodes Reinstalling the software Should OfficeMaster Gate in the stainless steel version with 4 BRI stop working properly a recovery can be done with newer versions of the product February 2011 onwards distinguishable by the USB port on the side To do this the Gateway needs to be disconnected from the power supply and the recovery stick from the bottom of the case has to be plugged into the USB port Afterwards reconnect the Gateway to the power supply Turn off the Gate way after roughly 30mins and remove the stick When used afterwards make sure a backup of the configuration is loaded and if needed an update of the firmware is made 15 www ferrari electronic com LA r electronic AKTIENGESELLSCHAFT CONFIGURATION Configuration 3 Configuration The products of the OfficeMaster Gate family use a coherent firmware as a base which operates the depending
70. is voice data that is not louder than the background noise level is not passed on No subsequent ampli fication of an extremely quite echo will occur Experience has shown that this solution is much more effective than the activation of the Echo Canceler www ferrari electronic de Appendix C Telephone number basics In the following the general functionalities of call routing are described followed by a short introduction into the regular expressions used in the Syntax The description of the configuration dialog is followed by examples of use and hints C 1 Rule based treatment of inbound calls The treatment of inbound calls in OfficeMaster Gate is handled via adjustable regular expressions These regular expressions are filed in tabular format and can be analyzed regarding the run time with the help of an interpreter This presentation at first will appear complicated to an inexperienced administrator In time and with the help of the provided examples this should however turn into a highly flexible tool For every inbound call the following information 1s processed gt Called Party Number CPN The CPN is the number the caller dialed respectively the part of the number that is received by the ISDN port gt Calling Party Number CGNI and Calling2 Party Number CGN2 CGNI and CGN2 include the telephone numbers of the caller In most cases there will only be one Calling Party Number the second element then
71. is used in cases that the counterpart supports it as well gt phone context in INVITE FROM TO The SIP Header of an INVITE contains in FROM respectively TO a phone context with the here entered information The entry user in the description field results in the SIP Header in the appendix phone contex t user Not commonly used gt Send user phone in FROM TO User phone is included in the INVITE of SIP URIs when this box is checked P Do not send Alert Is this option activated no SIP ALERT messages are send gt Send only one Alert Only sends ALERTING once into ISDN even 1f SIP recognizes RINGING multiple times gt Do not send ISDN progress For inbound calls Lync receives a PROGRESS message while a connection is established which then re sults ina PROGRESS message in ISDN Some PBXs react to this with an error in those cases this option should be activated 68 www ferrari electronic de Advanced Configuration gt Keep Ringing on TNA With common PBXs devices also ring for inbound calls when the user is not present Is Lync used without a voice mail system and the user is not logged in on any client the caller will relatively quickly receive a fast busy notice Is this option activated the behavior of a PBX will be simulated gt Options Interval Is this value unequal to 0 the gateway will regularly send a SIP OPTIONS request to all configured desti nations to check if the counterpart is available D
72. it is recommended that you use the default settings Send 1 33 re INVITE Voice Activity Detection Packet Time Echo Canceller Early Media Early Progress Invite Timeout Invite Failover Timeout Trying Timeout Codecs G 711a la law 6 711u u law Always RTP On Ringing i PRACK supported _ SIP TCP UDP port SRTP P ed SIP TLS port lt 1 7 lt 1 1s 1 a 4 p iphone context in INVITE FROM Ringback Country phone context in INVITE TO RingBack Tone to ISDN Send user phone in FROM RingBack Tone a oa Send user phone in TO a Ignore PI On Ringing Do nak send Alert Ignore PI On Progress Send only one Alert pe Exchange 2010 Fax Mailhost Do not send ISDN progress Local SIP domain Keep Ringing on TNA coo Hostmamefor TLS Options Interval O disabled Verify trusted caller IP Preferred Ip Mode Additional Parameters Restore Defaults Image 4 3 VolP Parameter settings V Note This option should usually be left unchanged Some of the options are not opera tive in older versions of the firmware gt Left column gt Send T 38 re INVITE Activating this option will lead to OfficeMaster Gate initiating the switch to T 38 fax receive Otherwise this is handled via the Exchange UM server gt Voice Activity Detection VAD is the option to stop the transmission of voice data during pauses in the conversation in order to save band width Sil
73. itialized via the Lync Server functions Those are contacted via the web interface Before such a test the respective users have to be created and configured Alternatively one can also connect the Gateway directly for test calls The test functionality in the lower area controls the Gateway directly without using the Lync Server Component SBA integrated g a E PCa la A e IT ateway 3 external da eway I Address MN z RS o a as RARA AS Test outbound call Target phone number e g 123456789 Caller phone number optional Test outbound call Result Test inbound call Image 3 26 Test of the Configuration via the web interface 38 www ferrari electronic de 3 2 5 Display Event Logs and Syslog File Configuration After starting OfficeMaster SBA Administration via browser and logging in with the adequate credentials e g SBA technician account created for bootstrapping pressing the Diagnostics button on the left side shows infor mation from several sources Lync server log Windows event logs and Gateway syslog Lync Server 1 18 2013 4 57 23 PM LS Mediation Server Image 3 27 SBA Log files 3 2 6 System Status Clicking the Status button shows the administration page where Lync related services can be started or stopped The status of the service can be queried pd iy Logging Agent a gt Front End Server gt Mediation Server a hai ow vg oy o o
74. les Exchange 2007 Direct dial for Voice Box SOCIE 999 12 13 1 Fax and SMS to OfficeMaster Messaging Server 3 1 2 1 2 3 4 ix www ferrari electronic de Calls to Lync EII 1 2 3 4 Anrufe to the Exchange 2013 2010 2007 switchboard 34 000 998 2 3 4 All others go to Mailbox 100 EIA 999 2 3 100 SIP 10 2 3 4 By adding additional rules special treatment for specific numbers respectively numbering ranges can be realized End of Example Outbound calls While for inbound calls at least one rule is needed rules for outbound calls are optional They server the trans formation of call information Areas of appliance are for example e Rules for accessing an outside line e Replacement of extensions by a central number e Transformation from canonical data representation to dial able numbers Example C 11 In a company certain extension are not to be signaled outward These numbers are 830 846 and 852 For calls from these devices the extension 800 1s to be transmitted instead At the same time an accessing of an outside line number 0 for national numbers is to be executed Table C 6 Individual outbound calls with central sender number Information element Pattern Replacement Called Party Number 0012 Calling Party Number 300 Redirecting Number 4 To realize the accessing of an outside line for all participants an additional rule has to follow this
75. lled Party Number Match ho Replace 0011 Calling Party Number Match rs Replace liz Redirected Number Match MO Replace E Image 3 12 Rule for an outbound call End of Example 3 1 6 Testing routing rules The functionality of the configured rules can be tested directly in the configuration program even without an existing ISDN connection For this press the Test button on the right side above the rules Fl Advanced Configuration lx EE Test to ISDN a a i ii Test Cases M PRII PRIZ POM1 PEMEZ Called Party Common Calls from Isom Callsto ISDN Message Waiting Calling Party 1 PF add Edt Y Remove t a Calling Party2 sor m Al f r zerde ber Berk Wars 455950 bo E e ML 02 13 3 Redirected Calls ALA RARA 11 435 435 Car PA 14403 MAR ARAS Image 3 13 Testing routing rules This will open a test window in which different values can be tested plo www ferrari electronic de Configuration V Note Switching between incoming and outgoing rules is possible the test dialog will automatically adjust itself Additionally rules can be adjusted or added while the test dialog is open All values entered are kept E Test to ISDN ES 24 e Testases gt ot Caled Party raazasaros SCS Calling Party 1 Tr tS Calling Party 2 PRI1 Block DECT E strip E 164 d redirected calls je a Ferrari ee National Called Party 03098765 Calling Party
76. n 01 14 02 017 Incrementing counter to 01 14 02 017 Machine policy value Dis 01 14 02 017 User policy value Disable Done o PP b a N Pe Mediation Server Installation ated Installation finished Image 3 20 Overview of the installation progress The installation will run nearly by itself and is concluded with a reboot The installation log files can be loaded after every finished step which can be very helpful in case of any errors V Note For the next login the for the SBA activation prepared account will have to be used Under this user the activation of the Microsoft SBA component is executed SS Check Connection to Server Find Central Management Store Create local Databases Create Databases Download Configuration from Server Install Configuration to SBA Start Server SBA Replication Process Activate SBA in Topology Image 3 21 e Find Central Management Store makes sure that a connecting to the data base is available e Create Databases is only used with Lync 2013 SBA pin www ferrari electronic de Configuration e Download Configuration loads the configuration data from the central Management Store e Install Configuration applies the information and saves it in the local Store Start Replica Process enables the continuous replication of changes After successful execution of the previous steps the SBA ca
77. n be activated and the next dialog can be started by pressing Done V Note Is a certificate server existent in the Active Directory than that server can be used to acquire and install the required certificate Alternatively a certificate sign request can be generated Requesting a certificate online via AD CA and assigning it e Enter Username and Password on the left side e Press Auto Install Certificate as soon as the certificate is assigned and locally installed the Thumbprint appears e Press Assign Certificate Requesting certificate offline and installing e Press Offline Certificate Installation gt a separate dialog appears e Follow the instructions in the dialog window e Press Done fr omain CA Certificate Authority WISRTMDC lync2013 lan lync2013 Account o le Password Auto Install Certificate Assign newly installed Certificate to SBA Assign Certificate 32D46660363E B4E3191 45 D2114522141 oda Maji Image 3 22 Requesting certificate 35 www ferrari electronic de Configuration Done finishes the section Start Services on SBA Start Services OPTIONAL Apply provided Security Configuration Wizard Template this process may take more than 10 minutes Apply Template Image 3 23 Start of the SBA Services All local services can now be started via pressing Start Services V Note The p
78. nced AB PAPA o ERAY MA NE DEA 65 A A e Kg A y ee E AEA MA A 65 42 De MES for OlficeMastor SIP2L INC MR e E PAY PAP a E E PM YADA OEM A R 66 a e ve ep ECB ge PE Pe KOREAN A eee 67 AAN P ATM FOE oon cat la 70 AS SON MAIN e ropas 72 AN AMA O IN o N II T3 a E y APRA nn E E O A E E 75 Dell VCE OA e EEE e EN E e PE E GE E e EE ED E e e ee 75 SS nz DRE PAN o UE un EM eae 76 A eye 79 34 Exchange Unified Messan ada 80 o UNS A AN E o OE AI E 80 OL a Se a E E EE E EE E E E E E E EE E E EE 81 Sa lo EN os o ag RO Pe E EU o E EOI A 82 O WO KNOWS naciona EM PMI A 85 OL OT o O a 85 pa B o y OT O E o POE E 85 o Savio te cOn CULO ares 86 GAAP ira aie update Office Master Ga Ou da 86 05 Chance Password eee ai e E le gal ri m eaos 87 V www ferrari electronic com AS A II 87 A ani A 87 AAA o A 89 Appendix A List OF Abbreviations civsssesssasssacesensnsusiesessacascsnnteviesasducenasesiasistwnonseessondsdunesiess 11 Appendix B Echo C ancelint mesi resen se sin e ki encoder donmak ane ie 111 Appendix C Telephone number Dasics ccccccccccccssssssscccccccccssssscsccsccccesssssscceeeeees IV Cul Kule asec treatmentot inbound CANIS e ileyna ap kl le gren kk lm sone IV CA R AE SPOTS SS ONG A A A A EEA EAE E V Ci COMO UE ATOM GAAS E E EE E EE AT vil VI www ferrari electronic com Product description 1 Product description OfficeMaster Gate 1s a family of hardware controllers designed for Unified Communicati
79. nd the call is send on the port that this rule was assigned to If multiple matches occur the ports are used interchangeably as long as there is an open B channel F Advanced Configuration X a A A A PRI1 PRI2 POM 1 PCM 2 Common CallsfromISDN Calls to ISDN Message Waiting Add Edit OX Remove t 4 E Test Name Rue Substitution Destination Blo ck o 11 12 13 13 ISDN Null f r Zentrale dazubasteln Bert wars o 455959 11 012 13 13 Redirected Calls eat a ar ed WI CGN 14493328455 11 12 13 13 Umgeleitete Rufe noch ein plus vorha 146 4 A GY 11 90 13 13 CCM Nummer anzeigen 7 40 41 44 45 47 11 9 2 13 13 Ferrari 8818 144933284558 9 0 1L 12 13 13 ISON Ferrari CCM 14 493328455 0 4 45511 12 13 13 ISDN Image 3 11 Set of rules for outbound routing End of Example 28 www ferrari electronic de Configuration Example 3 4 The picture below shows a rule which recognizes German phone numbers in the E 164 format plus sign coun try code area code without initial 0 participant number and converts them into dialable numbers The character sequence 49 is replaced by two zeros one for the trunk seizure and one for the area code 49332845590 is con verted into 00332845590 Eis Call Processing Properties General Display Mame ken National Type Routing z Match and Replace Pre Check Number List JeNotspecfied gt st Ca
80. nformation namely the email address validity information and the common name about the SSL Certificate used 77 www ferrari electronic de Web Interface gt File System Usage File System Usage displays information about the System Resources used Usage above 70 will be marked red 0 0 See EE ee Filesystem Table 1 0 0 e Used A Usage above 7 0 0 70 will be marked red Fil Size Used Avail Use Mounted 9 56 B 4G 619M 94 f 25M 2 5M 21M 11 weblog Image 5 7 File System Usage Help gt IP Destination Checking Run IP Connectivity Checks will run a test of available IP Destinations displaying the results in a table below Show disabled destinations will alter the table below to also show disabled destinations This can be hidden again by pressing the now called Hide disabled destinations Show Help will display an extensive help regarding IP Destination Checking Ports open filtered UDP Service may be reachable open Service is reachable closed Service is unreachable Host unreachable Host is unreachable If a configured port is closed the service on this port will not be checked SIP Options Ping TLS Resolved Addresses Your name server has to be configured correctly see above DNS Configuration If the scan takes an unreasonably long time to complete this is probably due to a misconfigured DNS Server All Host names will be resolved to their IP addresses All resolved hosts need to provide
81. oes not yield any advantages in regular use and therefore can be left at 0 inactive gt Right column P Invite Timeout Sets the time that 1s waited for a response after an INVITE gt Invite Failover Timeout This time defines the time it takes to switch to an alternate target should the first server not respond This only applies when multiple targets or DNS load balancing are used gt Trying Timeout Sets the time that is waited for additional messages after receiving TRYING Codecs Defines with which priority which Codecs are used At least a law should be activated in Europe gt SIP TCP UDP port On this port the SIP Stack expects inbound packages via UDP and TCP More information can be found in section Connection via TCP RTP gt SIP TLS port Port for incoming TLS packages default 5061 Is Lync Server used this port has to be set accordingly in the topology for the gateway gt RingBack Country The country code chooses the country specific ring back tone Common values 1 USA 44 UK 49 Germany and other countries The country code also directs the properties of the analog interface on the PCle FXS card gt RingBack Tone to ISDN Internally created ring tone is send to ISDN participants gt RingBack Tone to RTP Internally created ring tone is send to VoIP participants gt Ignore PI on Ringing Suppresses the evaluation of the Progress Indicator Information Element in the SIP message RIN
82. ology 48 56 Traces 92 Type of Connection 92 Type of Number 28 80 U UDP 33 78 67 UDP Broadcasts 25 u Law 80 Unified Messaging 23 90 Unified Messaging Rolle 60 Update 18 USB Stick 14 user phone 77 V VAD 76 Version 84 VHDL 11 Vodafone 74 Voice Activity Detection 76 ii Voice Policy 51 VolP Parameter 54 VoIP Parameters 67 W Webinterface 84 Windows Windows Server 2008 R2 5 Work Load 84 Y Y cable 11 12 28 www ferrari electronic de LA Y electronic AKTIENGESELLSCHAFT WORTH KNOWING Worth knowing 6 Worth knowing 6 1 Offline Configuration The settings can be configured and then tested without the hardware and ISDN interface being present This enables among other things the following scenarios e The creation and testing of a customer configuration which is then transferred by email The customer loads the cfg file they receive into the gateway e Displaying and if required correcting a customer configuration e For training purposes provides a way for staff to practice using the options for configuring OfficeMaster Card Gate Select File gt Offline Mode to toggle the configuration program to this operating mode Then click Open or select File gt Open to open an existing configuration ofg file Alternatively a new configuration can be created by selecting File gt New and then selecting the hardware variant 6 2 Logging Syslog Program
83. om a different phone for example his mobile phone Through the appropriate key input key Exchange can be set into the remote query mode where the called will be asked to identify himself via his PIN No redirecting number is available should the participant for remote query purposes directly call the Pilot ID of Exchange UM because no redirecting occurs In this case Exchange will ask for the Voicebox Number meaning the redirecting path of the participant for identification and afterwards for the PIN for authentication Therefore the fax function of the calling number of the participant will only occur when the connection is redirected OfficeMas ter Gate provides ways to work around this significant limitation and enable the fax function permanently without having to keep a separate dial through number as EUM address for fax Detailed information for this can be found under configuration 1 2 3 Use as media gateway for Lync Server 2013 2010 An important use of OfficeMaster Gate 1s as phone gateway for Microsoft s UC systems The Gateways passed the necessary certification tests for those systems and can therefore be used restrictive free both as stand alone Gateways and in combination with the OfficeMaster software using the hardware and ISDN ports together for all communication services Fax SMS voice mail and telecommunication The communication can optionally take place encrypted SIP TCP RTP or no
84. one side requires a manual entry without DHCP server Is no DHCP server existing in the LAN or is the existing DHCP server not assigning an address to OfficeMaster Gate because he for example is out of valid addresses then OfficeMaster Gate will after a while automatically assign itself a private address a so called Zeroconf Address also called APIPA method This address allows the activation of the build in network interface to ensure at least the availability via UDP broadcast For the normal use however in this case a static address will have to be assigned The program OfficeMaster Gate Configuration OfficeMasterGateConfig exe is used to find OfficeMaster Gate in the network By clicking the correct button sub network wide search for OfficeMaster Gate 1s started via UDP broadcast Sub network in this case is the physical network in which the computer with the IP configuration pro gram is integrated This sub network is usually restricted by network routers for example firewalls that do not redirect the UDP broadcast In order to assign an address to OfficeMaster Gate Office Master Software either uses an distinct IP address or the resolved name If OfficeMaster Gate as described above is used as DHCP client than it should be ensured that OfficeMaster Gate is available under the same IP address after reboots so that the Server Software can continue working properly Possible ways of ensuring this At the DHCP serve
85. ons 81 www ferrari electronic de Web Interface gt faxt3s FAX over ip sms gt Elapsed Time Elapsed time since the Process was started dd hh mm ss gt CalledPartyNumber Number of the call recipient gt CallingPartyNumber Number of the caller gt Interface e Communication interface used e information before the slash indicates the d channel PRI1 PRI2 BRI etc e information after the slash indicates the b channel P Action gt Kill e Shutdown process normally HUP 1 e Process will unsubscribe gracefully e Takes a few seconds to complete P Force Action gt Force Kill e Terminate immediately Kill 9 e May result in data loss e Should only be used to stop something that seems unstoppable 5 System Traces gt Start a local syslog trace or capture packets gt Syslog e Start will initiate a local syslog trace The Start button will during a syslog trace change into a Stop button e Clear will clear the syslog trace file of its contents e Show will open a popup window displaying the recorded syslog trace Additionally this window contain the option to export this log as a SyslogWin file gt Capture e Start will initiate a network trace This will also open a popup window containing the option to alter the duration of the trace e Show will open a popup window containing information about the network trace Additionally this win dow contains the option to expor
86. ons applications More than 20 years of work experience by Ferrari electronic have flown into the construction Hereby the acquired skills in the fields of active Fax ISDN cards and networking Fax SMS voice mail solutions played a major part The firm ware of the intelligent controllers has since then been significantly extended and improved Versatile scenarios are supported Fax SMS and voice mail services are supported for different operating systems when combined with the Unified Messaging Software OfficeMaster OfficeMaster Gate can be used as a phone gateway to link ISDN Private Branch Exchanges PBX or Trunks to Microsoft Exchange Server 2007 2010 2013 UM Office Communications Server 2007 and Microsoft Lync Server 2010 2013 in order to integrate their Unified Communications functionalities Those functionalities can be combined as well OfficeMaster Gate is connected to the voice network via ISDN Basic Rate Interface BRI respectively ISDN Primary Rate Interface PRI ports An overview on all possible combinations can be found in the chart below OfficeMaster Gate stainless steel box is always usable as Unified Messaging Controller or Gateway There also 1s a cheaper version of the larger PRI edition solely for telephony UC edition If need be those can be enhanced to full functionality afterwards by purchasing the required licenses All versions of the product can be set up at ISDN main ports as well as on p
87. owards the voice box For this it is also important how the ISDN port of the PBX on which OfficeMaster Gate is run 1s configured S2M connections are in all cases able point to point ports with the ability to execute dial through SO ports BRI have to be divided into point to point and multi device ports with MSN Multiple Subscriber Number C 2 Regular expressions Regular expressions as common in telephony are used for the recognition and handling of telephone numbers Regular expressions create patterns in form of characters letters digits as well as symbols special characters with special meaning In order to for example describe all telephone numbers beginning with 1234 followed by three additional spaces the expression 1234 is used The dot resembles any character Parts of such a pattern can be framed in round brackets The content of the brackets can be referenced in future replacements this is done by using n whereby n defines which brackets are referenced 1 m Is a special character to be used as a normal character a backslash V has to be used as a prefix for this special character Example C 2 Lync internally uses E 164 numbers like 493328455854 In order to recognize this number in a pattern and af ter that to extract the dial through of the user the pattern 493328455 has to be set The replacement11 accesses the content of the bracket and provides the sender extension number 854 Th
88. r an IP address is reserved for the MAC address of OfficeMaster Gate This way OfficeMas ter Gate receives the same IP address after every reboot In the OfficeMaster Server Software instead of the IP address the resolved name is configured Now when the DHCP server automatically refreshes the DNS server OfficeMaster Gate will still be reachable by the Server Soft ware even after having been assigned a different IP address 2 3 Installation of the Survivable Branch Appliance 2 3 1 Rear view of server machine OfficeMaster SBA is shipped as an Appliance with preinstalled components e Industrial grade server machine e g HP ProLiant www ferrari electronic com Installation e Main Gateway Board with 4BRI 2PRI interfaces can be licensed on demand e Separate 4FXS analog interface card optional Separate Y cables are available if all 4 BRI ports are to be used the first 2 BRI ports can be utilized using stan dard ISDN cables professioneller Server z B HP DL360 4 Analog Ports FXS Main Gateway PCle Board mit Windows Server 2008 R2 auf separater PCle Karte 6 digital Trunks und Microsoft SBA Software wird durch das Main Gateway 4 BRI 8 Kanale Board gesteuert 2 T1 E1 PRI max 60 Kan le AAA EPA m tata tata tota ta tota tol F Image 2 1 Rear view SBA 2 3 2 Anatomy of the Media Gateway Board MGB ISDN FPGA Intel CPU 4 BRI 2 PRI E1 T1 PRI Controller Memory 1 0 TA LLL O AA
89. rate area in the earlier example would look as follows 8 7000 12 13 9N1 SIP 10 2 3 4 The adjustable fax identifier is left out in this representation In front of every rule the display name is shown in a separate row End of Example Example C 10 complex case OfficeMaster Gate is connected to the PBX via a cross connection The PBX transmits all calls to this connec tion that start with the digit 3 Exchange 2007 UM 1s reachable via the Pilot ID 999 Telephone numbers are in the range from 100 through 299 Exchange 2007 is only to be used for voice mail and Outlook Voice Access fax and SMS are handled by OfficeMaster for Exchange Voice mail boxes can be called directly when the device number is complemented by the number 30 In order to reach users via fax 31 is used as an extension For SMS the 32 is used The numbers are transmit ted complete in form of 3X XXX to OfficeMaster Additionally an Office Communications Server 2007 is being tested The users there receive the number 33XXX whereby XXX resembles their device number The 33 is not to be transmitted to the Office Communications Server for calls The Exchange 2007 switchboard that internally in Exchange has the number 998 is to be reached via 34000 Calls to invalid numbering ranges 34001 through 39999 are redirected to the central voice box with the number 100 where an according message 1s deposited Table C 5 The complete list of ru
90. ration 17 Onboard Termination 27 p Packet Time 76 Partner Fax Solutions 61 Password 13 19 24 38 phone context 77 PID 92 Pilot ID vi Ping Assignment 12 PoE 4 Point to Point Options 28 Ports 87 PRACK 77 Provider 74 Proxy 26 PSTN 12 PSTN Usage 51 Point to Multipoint 9 Point to Point iv See also DID Q QSC 74 R Realtek Controller 14 Redirecting Number iii Regular Expressions iv Replacement See Telephone Number Processing Resources See Work Load Ringback 78 Routing 51 86 See also Telephone number processing RTP 7 78 S SBA 5 11 36 Central Management Store 42 www ferrari electronic de Create Databases 42 Recovery 13 RTCUniversalSBATechnicians 37 41 SBA Administrator 37 servicePrincipalName 37 SDP 77 Serial number 14 19 Silence Suppression 76 SIP 7 33 78 88 SIP2Lync 75 SIP ALERT 77 SIP domain 79 SIPGate 74 SIP OPTIONS 78 SIP RINGING 77 SIP Trunks 74 SIP URI 64 SNMP 85 SRTP 7 45 77 SSL 87 Stainless Steel Box 3 Hardware Reset 15 Recovery 15 Software Reset 15 Starting digits 51 Status 47 Subscriber 28 Syslog 17 46 92 System Status 85 T T 30 62 T 38 32 60 76 Takt 80 TCP 7 33 48 78 TCP IP 10 TDM 12 TDM ISDN 61 Telekom 74 TE Mode 28 Terminal Assignment 27 Terminal Equipment See TE Mode Test 90 Testing 17 35 45 Time Settings 56 Telephone Number Processing 30 TLS 7 33 45 48 78 88 TON See Type of Number Top
91. rded to another computer If you click the Multiple Destinations check box the dialog changes In OfficeMaster mode additional priorities can be set Destinations with equal priority trigger an automatic divide onto those destinations 27 www ferrari electronic de Configuration E Call Processing ed ES Properties General Display Name pcs Inbound Rule Type Routing ba B Match and Replace Pre Check Number List lt Not specified gt y Called Party Number Match 7 Replace 49332845541 Calling Party Number Match Replace fiz Calling Party Number 2 o Match Replace TE Redirected Number Match Replace ha Fax Detection Detection timeout 15 seconds Fax Routing J Fax CESID 49 3328 455 311 TE Destination Mode SIP v Multiple Destinations lync hq ferrari electronic de TLS v Port 5067 Host Add Parameters Disable the rule Cancel Image 3 10 Destination for calls in the rule section 3 1 5 Calls to ISDN Aside from the manipulation of incoming calls the manipulation of outgoing connections is also possible With this for example an automatic trunk seizure can be set up Example 3 3 In the tab Calls to ISND a list of outbound rules is shown Rules can be added edited or deleted Different to incoming calls outbound calls are checked for a match with all active ports Has a matching rule been fou
92. remains empty The first element can also be empty if the caller does not submit a number at all CGN1 and CGN2 are for example used together when receiving land line SMS In this case CGN1 is the telephone number of the sender while the CGN2 is the telephone number of the SMS center The analysis of the number included in the CGN2 enables the software to recognize that the call serves the transmission of a SMS gt Redirecting Number RN The RN includes the telephone number that was originally dialed by the caller for which a redirect had been set up Example C 1 From a mobile phone with the telephone number 01520189524 the internal telephone num ber 947 dial through of the participant is dialed this participant has programmed a call forwarding to the Pilot ID 999 of the voice mail system The above described errors supply the values listed in the following table Table C 1 Description of the Example Value Description with example CPN Called Party Number CPN is 999 because of call forwarding CGN1 Calling Party Number CGN1 is the number of the mobile phone CGN2 usually empty RN Redirecting Number RN is 947 meaning the originally called but fowarded number with which the voice mail system recognizes to which user the call is assigned End of Example V www ferrari electronic de Rules have to be defined on how OfficeMaster Gate 1s to deal with different types of calls for example forwarded calls that go directly t
93. rogram see basic configuration mode With this the gateway should already be ready for use Further information can be found under Functionality and connection 3 4 1 Receiving Fax with Microsoft Exchange 2010 2013 Introduction Microsoft Exchange Server 2007 with the Unified Messaging Role provides the possibility to receive fax with out having to use third party software This fax function is based on the voice mail system meaning that incoming fax calls need to reach the Voice Mailbox of the respective user first After successfully having set up the connec tion the protocol has to be changed from language to T 38 Fax to enable fax receiving The VoIP gateway in use has to support T 38 for this function Fax is not part of Exchange UM additionally some useful features for fax like ECM error correction are miss ing Nevertheless this solution has proven to be a useful extension to the Unified Messaging Software of a wide range of users Receiving Fax with Exchange 2010 UM With Exchange 2010 Microsoft decided to completely leave fax communication to third party software quite like in their Exchange 2007 versions In order to enable users to still receive fax messages Microsoft built in the option of switching between Voice Mailbox and fax This is realized via separate fax solutions which receive the fax via T 38 and then like in Exchange 2007 send an email with TIFF attachment to the mailbox of the user 51
94. rogram apply Should an additional ISDN device be connected to the same BRI as OfficeMaster Gate it 1s mandatory that the ISDN port is declared as a multiple device port point to multi point When used in parallel connection Office Master Gate and others connected to this line need differing MSN Multiple Subscriber Number to be assigned to them Is the ISDN line in point to point mode no parallel connection is possible 2 2 Network Integration OfficeMaster Gate is addressed by the OfficeMaster Server Software or if used as media gateway via the net work The Server Software in this case is the component OMCUMS of the messaging server OfficeMaster Gate and OMCUMS communicate via TCP IP For this they need to know each others IP addresses 9 www ferrari electronic com Installation If used as media gateway the communication with Microsoft servers occurs in the same way To make this possible every OfficeMaster Gate is in need of a fitting network address Possible ways of ensuring this with DHCP server OfficeMaster Gate in delivery condition standard even after resetting receives its IP configuration from the in the network existing DHCP server Via a DHCP server IP addresses and the Domain Name Server DNS are assigned to computers in the network In OMCUMS the IP address of OfficeMaster Gate is manually declared The uniqueness of the IP addresses is ensured and an address conflict ruled out because only
95. rovided security template can optionally be applied at this point in order to disable undesired services and ports This should only be done in case of very high system requirements as useful functions like Remote Desktop will be disabled Additionally this process will take a long time and can also lead to timeout errors pressing Done right after the start will cause the process to continue in the background It is advised not to take this step Done finishes the activation 3 2 3 Media Gateway Configuration The concluding step is the configuration of the Gateway Most of the time the Gateway is configured via a separate configuration tool which can be downloaded by pressing the Gateway button on the left hand side A description of this particular configuration step can be found in the chapters OfficeMaster Gate and Lync 2010 and OfficeMaster Gate Configuration Media Gateway Board Basic Configuration The basic configuration of the in build Gateway card can be made directly via the web interface The Gateway is a network device and therefore needs its own IP settings 36 www ferrari electronic de Configuration By pressing Save all the settings are saved and applied Pressing Restart Gateway activates the changes The Gateway will need roughly a minute to reboot Alumnher SEE O lt Number of PRI intert Number of BRI interfaces Use the following IP address DHCP Mode I
96. rrari electronic UM UC Gateway for Exchange UM and OCS 2007 R2 provides a unique solution for this Media gateway and partner fax solution are here combined in one device Incoming fax connections which reach the Exchange UM Mailbox are directed back to the Gateway which still holds the PSTN connection OfficeMaster Gate receives the fax directly via the T 30 fax protocol without converting it to T 38 and forwards it after successfully receiving it to the mailbox of the user 2 INVITE 3 REFER amp Exchange 2010 UM OfficeMaster Gate PBX 4 Receive Fax 1 30 5 Deliver via SMTP Exchange 2010 HT Image 3 49 Integrated fax income in OfficeMaster Gate This provides several advantages for the user e No separate fax solution of a partner of service provider is needed e The success rate is very high due to the fax message being directly received via the T 30 protocol at the ISDN port e This function is provided without further cost with every OfficeMaster Gate that supports fax Configuration of fax with Exchange 2010 and OfficeMaster Gate Only a few simple steps are required in order to configure the function to receive fax via Exchange 2010 and OfficeMaster Gate e Fax has to be activated in the dial plan the mailbox policies and the mailboxes of Exchange 2010 Additionally the Partner Fax Server URI has to be declared in the mailbox policies e The address of the Hub Transport Servers has
97. rwaltung Zerteinstellungen Wareschlefenmusik Deaktiviert Betriebsart Gatey Standard Konfigurationsmodus i Angepasst Audiodatel importieren Image 4 7 Integrating music on hold VNote More information can be found in the forum of Ferrari electronic AG 73 www ferrari electronic de LA r electronic AKTIENGESELLSCHAFT Web Interface 5 Web Interface 5 1 Overview Home The Home tab shows general information about your OfficeMaster Gate Some elements when hovered over will display a help for the specific element Elements containing help are in the following marked with a General Firmware CT 7 UM B Channels System Load 0 06 0 07 0 07 Downloads Latest Version online OfficeMaster Gate Confi Documentation online OfficeMaster Gate Documentation SNMP MIB Ferrari electronic MIB txt Image 5 1 Home Tab gt General Host name displays the Host name used in DNS System Version displays the version in use Time on Server displays the server time Running since displays how long the server has been running System Load displays three numeric values describing the average load over the last 1 5 and 15 minutes Values under 7 are reasonable General Hostname System Load Average load over the last 1 5 and 15 minutes is CPU amp IO bound System Version Time on Server Running since System Load 0 00 0 04 0 06 Image 5 2 S
98. s TCP has to be activated Mediation Server PSTN gateway TL listening port 5067 TCP listening port 5068 Image 3 39 Ports for incoming calls 45 www ferrari electronic de Configuration Settings for OfficeMaster Gate In the OfficeMaster Gate configuration program Start gt Programs gt OfficeMaster Gate configura tion ports are configured via Edit VolP parameter The values should be the same as shown here the ports can vary in the way described earlier on FE VoIP Parameters P Note The settings below should only be changed in special circumstances Generally it is recommended that you use the default settings Send T 38 re INVITE E Invite Timeout 60 sec S Wiz Mi Gi Invite Failover Timeout 5sec H Packet Time 20 ms TIER F a 60 sec Early Media we G 7ila fataw ete m t J M Titu waw Always RTP On Ringing we PRACK supported SIP TCP UDP port 5060 SRTP supported SIP TLS port 5061 iphone context in INVITEFROM RimgbadkCountry 40 iphone context in INVTETO RingBackTonetoISDN he A ee m RingBack Tone to RTP Iw et epee E Empore Ml ak m Do not send Alert C Ignore PI On Progress m Send only one Alert m Exchange 2010 Fax Mailhost Do not send ISDN progress 7 Local SIP domain Keep Ringing on TNA m Verify trusted caller IP E Options Interval 0 disabled sec ee Parami Image 3 40 Configuration if the VolP Parameters The operation mo
99. s enhances all popular e mail and application systems with functions for fax SMS and voicemail The hardware seamlessly connects a company s telecommunications infrastructure with the existing information technology Customers benefit from greater efficiency and streamlined business processes We hope the product satisfies your companies needs entirely In case of questions of suggestions please email info ferrari electronic de HI www ferrari electronic com Inhalt o amaa ia luk siman e c nki S sele ale E S l IlOf ceMasterGate ISDN ControllerandMediagateway 3 1 1 1 OfficeMaster Gate stainless steel box for Basic Rate Interface BRI 3 I 1 2 Ottice Master Gate for Primary Rate Interface PRD naaa 4 MD e EE O GN DAN AMY E 4 1 2 OfficeMaster Survivable Branch Appliance SBA naipes gt k Functionality and GE NON eee e a ll bae kk eklen e onune ii blank lem emi eek 6 1 2 1 One product multiple possible Ap PIC AOS atado 6 L222 onnection to Exchange 200720102013 TA NY A AY 6 1 23 Use as media gateway for Lyne Server 2013 2010 A E ANERE EEEN 7 Di Kp UA NANTON NK EN AYA NE NONE MORK A 9 L en Pe o 9 22 Network Integration ninel 9 2 3 Installation of the Survivable Branch Appliance i 10 23A Rear a A Sr 10 2 302 Anatomy of the Media Gateway Board MGB ent elimize allel 11 2 iler e oi e ea 12 AE a A A NR SA EY EN PAN
100. s rule should be located above the long distance rule as the long distance rule would also be trig gered because of the first 0 That would lead to the number 0043198765 being converted into the wrong number 49043198765 instead of 43198765 Alternatively the long distance calls rule could also be constructed that way that not only the first digit has to be a 0 but also that the second digit cannot be a 0 as well Starting digits would then be 0 1 9 Routing Last 1t has to be secured that outgoing calls are directed via the configured gateway For this a connection will have to be made between the PSTN Usage meaning the call classes like internal or local the Voice Policy as signed to the users and the Route meaning the path to the gateway This process will not be explained here as there is a detailed explanation by Microsoft available This mecha nism allows for a flexible definition of calling allowances as well as least cost routing 43 www ferrari electronic de Configuration As a simply example the following settings should be used gt Lync server settings Dial Plan po PSTN Usage Trunk Configuration Create voice routing test case information Image 3 33 Voice Policy Dial Plan Voice Policy ute PSTN Usage Trunk Configuration Create voice routing test case information dh New Edit dk Action Commit Y Ur E ge r o a E Lie Image 3 34
101. s running in OfficeMaster Gate can send information about the ongoing processes to the Syslog Server if needed This is especially helpful when trying to determine the cause of errors In order to activate this function Edit gt Logging has to be activated syslog SNMP CallProc ISDN Fax 138 Interconnect RTP Disabled Via IP Network Syslog Server 10 1 i 9 Syslog Port 514 SwsLog Protocal UDP To local File system Image 6 1 Syslog Server In the tab Syslog the IP address of the Syslog Server and the used port Standard 514 have to be inserted In the other tabs detailed settings as to how detailed the logging is supposed to be can be edited In order to prevent as many errors as possible the Ferrari electronic Support and other helping instances will set specific settings Follow ing an error the logs of the Syslog Server can be forwarded for example as ZIP archive Is no Syslog Server available in the network the program syslog exe can be found in the program folder of the configuration software Standard C Programs FFUMS omgatecfg In the prompt cmd exe the windows service can be installed via the option install and configured via config 85 www ferrari electronic de Worth knowing 6 3 Saving the configuration The current configuration can via File gt Backup be saved to a PC Vice versa can the saved configuration be loaded into OfficeMaster Gate via File gt Restore ie
102. ses can be registered through status and error codes SIP deals with so called Response Codes while ISDN works with Causes Edit gt ISDN SIP enables the editing of which codes belong to which side Usually not needed ES ISDN SIP Mapping ajx ISDN gt SIP SIP gt ISDN 7 Add P Edit Remove 1 Unallocated number 404 Not found 2 No route to specified transit network 404 Not found 3 No route to destination 404 Not found 17 User busy 486 Busy Here 18 No user responding 408 Request Timeout 19 No answer from user user alerted 480 Temporarily Unavailable 20 Subscriber absent 480 Temporarily Unavailable 21 Call rejected 403 Forbidden 22 Number changed 410 Gone 23 Redirection to new destination 410 Gone Te Alarm anlara cine Amirim ANA load Ar aral x Image 4 6 ISDN SIP Mapping Restore Defaults reverts all changes 72 www ferrari electronic de Advanced Configuration 4 6 Music on hold When used as telephony gateway a music on hold can be integrated Are no changes made the default melody will be used Music that is to be integrated has to be in the following uncompressed format e Mono 8000Hz a Law Hilfe Firmware Update Ctrl U IP Adresse ndern Ctrl M aster Hybrid Gate Betriebsart Konfigurationsmodus hris s n 00019 Einstellungen ndern Ctrl 5 VolP Parameter ISON Parameter ISDN SIP Zuordnung Protokollierung Zertifikate Lizenzve
103. sword 6 6 License management OfficeMaster Gate are upgradeable in regards of ISDN ports or functionalities locally via extension licenses The activation of additional functions takes place in two steps e The by the customer purchased extension license which possesses its own serial number has to be registered with Ferrari electronic first e Based on the registration the customer will receive a fresh extension license which is tailored specifically to the serial number of the customers OfficeMaster Gate The extension license can only be used for this specific OfficeMaster Gate The configuration program supports the registration and activation of extension licenses The configuration pro gram has to be connected to the OfficeMaster Gate on which the extension license 1s to be used The license man agement can be accessed via Edit gt Manage licenses 6 6 1 General settings gt License State License State displays which ports and functions are activated for the with the configuration program connected OfficeMaster Gate gt Supported Interfaces Here the maximum number of interfaces 1s displayed This is unrelated to the number of integrated licenses 87 www ferrari electronic de Worth knowing The actually licensed interfaces are listed below and depend on the hardware as well as the integrated licenses Eis Manage Licenses Common Advanced License State Supported interfaces amp L
104. t encrypted SIP TLS SRTP 7 www ferrari electronic com LA r electronic AKTIENGESELLSCHAFT INSTALLATION Installation 2 Installation 2 1ISDN Port An important use of OfficeMaster Gate is as phone gateway for Microsoft s UC systems The Gateways passed the necessary certification tests for those systems and can therefore be used restrictive free both as stand alone Gateways and in combination with the OfficeMaster software using the hardware and ISDN ports together for all communication services Fax SMS voice mail and telecommunication The communication can optionally take place encrypted SIP TCP RTP or unencrypted SIP TLS SRTP Table 2 1 Signal flow on the ISDN ports OfficeMaster Gate Pin Signal flow PBX Trunk BRI pin assignment Rx a2 Tx a1 Tx b1 Rx b2 OIO AJO I I Kli or Bl NMI gt la Ola BR ow PRI pin assignment Located left and right below the BRI port of OfficeMaster Gate are two LED s These are triggered by the firm ware of the controller e The right hand side LED is triggered when layer 1 of the ISDN protocol is activated The left hand side 1s triggered when the in build ISDN terminating resistors are triggered via the configura tion program V Note In older versions of the hardware the left hand side LED is triggered when the terminating is turned off In all cases though the settings in the configuration p
105. t the log to WireShark 32 www ferrari electronic de Web Interface Export Logs will open a popup window in which the content that should be exported can be selected via tick box This information will then be compressed and downloaded Start a local syslog trace or capture packets Service State Size Actions Clear Analyse Capture stopped 0 Kb use start stop Image 5 16 Syslog Trace Capture and Export Logs gt Show last inbound and last outbound calls Show last routing information gives the option to port specifically see in and outbound calls their routing chain and ISDN Setup Show last inbound and last outbound calls Routing PEM1 o Routing chain last outbound Wed Jan 23 15 05 57 2013 PCM2 Image 5 17 Show last inbound and last outbound calls 83 www ferrari electronic de LA r electronic AKTIENGESELLSCHAFT APPENDIX Appendix A List of Abbreviations Appendix B Echo Canceling Typically media gateways like OfficeMaster Gate have a so called Echo Canceler With separated signals for receiving and sending like with ISDN no echo can occur on the line itself When is an echo happening On analog lines inbound and outbound signals are processes on the same channel The own signal 1s reflected muffled and can therefore lead to an echo usually of low strength A noticeable amplification of this echo can occur at intersections between analog and digital Sev
106. the configured service and will be scanned SIP Options Ping The remote end has to be configured to respond to SIP Options Ping If the remote end does not respond to pings No Data will displayed TLS Cert A SSL handshake will be established to ensure all certificates are configured correctly If SSL certificates are setup correctly the SIP Options Ping will be sent over the secure connection The check box Disable Ping will treat the host as online and skip the step of host discovery This can be used if ICMP Echo requests are blocked in your network Ports will be scanned nevertheless and might show up as filtered if the host is down IP Destination Checking Run onnectivity Checks gt Show Help ow Help disable Ping Image 5 8 IP Destination Checking 78 www ferrari electronic de Web Interface gt Configured SIP Destinations requires IP Connectivity Check The Configured SIP Destinations table will after an IP Connectivity Check display all configured SIP Destina tions and their status gt Configured Syslog Server The Configured Syslog Server table will display all Syslog Servers and their status gt System Health Self Test Start System Tests will run a full test of the System displaying results in a table below System Health Self Test Name Description State Result Image 5 9 System Health Self Test gt Inspect Host Via Inspect Host various tests can be performed manually These
107. tion is saved in brackets Afterwards the replace field is processed in which information is referenced and if needed completed by additional characters Detailed information for this and for the fields Called Party Number Calling Party Number Calling Party Number 2 and Redirected Number can be found under Basics of telephone numbers P Fax Detection The following settings only come into effect once this check box 1s activated gt Detection Timeout Is this box checked then the incoming audio signal at the start of the connection is for the duration of the set Detection Timeout scanned for CNG tones Depending on the settings in the VoIP parameters either CNG events are redirected in the RTP protocol or a reINVITE for a T 38 connection is issued T 38 is used in combination with Exchange 2007 for incoming fax messages With Exchange 2010 UM OfficeMaster Gate can directly receive fax messages without having to use T 38 see Receiving Fax with Microsoft Ex change 2010 gt Fax Routing Via this option an Exchange fax receive can be realized in Lync resp OCS environments without a separate dial through number Sadly the recognition of a fax connection only work after picking up the call In this case the user would pick up the call which would be ended a few seconds late again 1f it is a fax call This call would then be redirected to Exchange Due to this restriction this function is rarely used Receiving fax in Ex
108. to be configured with the port of the reception connector at Of ficeMaster Gate 53 www ferrari electronic de Configuration Exchange 2010 configuration steps The settings can either be configured via the Exchange Management Shell or via the Exchange Management console Experienced administrators will know of the steps required in the Shell The settings of the console are explained in the following To enable fax in a dial plan check the appropriate box in the General tab In the linked mailbox policy select Allow inbound faxes and declare the SIP URI of OfficeMaster Gate 54 www ferrari electronic de Configuration teltow Properties ae E Settings ae eae Dialing Restrictions General Subscriber Access Dial Codes Features Associated UM servers MSX Associated UM IF gateways OmGate OCS URI type SIP URI Number of digits inthe extension 3 Modified Freitag 28 August 2009 22 33 14 W Allow users to receive faxes M Allow users to configure call answering rules VoIP security Secured En Image 3 50 Activating fax in the dial plan In the connected mailbox rules Allow inbound faxes has to be selected and the SIP URI of OfficeMaster Gate has to be set L teltow Default Policy Properties Associated UM dial plan teltow Modified Maximum greeting duration minutes B MW Allow missed call notifications IY Allow Message Waiting Indicator I Allow inbo
109. to the next step Here enter a computer name and join the desired domain After a few moments the Reboot button will be come active The appliance now has to be rebooted and a log in with the local admin is required Local computer settings Current Computername WIN 9M083D3HP7L New Computername wi 5rtmdli20 Domain join settings Current Workgroup WORKGROUP Current Role Standalone Server New Domain lync2013 lan Domain Account lync2013 sbauser Password js Local administration group Add domain group to local Administration Group ATCUniversa SBATechnicians Image 3 19 Adding the SBA to the local domain 33 www ferrari electronic de Configuration After the reboot the predefined domain group RTCUniversalSBATechnicians will automatically be added to the local admins Leaving the dialog by pressing Done results in Bootstrap being terminated and the installation part being started PTC Syl mii SENET 01 14 02 033 MainEngineThread is retu Install Lync SOL Instance 01 14 02 033 Decrementing counter to I a wy 01 14 02 033 Custom Action Manager t 7 01 14 02 033 Destroying RemoteAPI ot s a 01 14 02 017 Restoring environment vi eno i Y E 01 14 02 017 Decrementing counter to Please Reboot Computer to ensure 01 14 02 017 Note 1 1402 2 HKEY_L installation finalization before 01 14 02 017 Note 1 1402 2 HKEY_L continuing with SBA Activatio
110. ubscriber PTS 4930 Apply to lf Called Party Number W Called Party Number W Calling Party Number W Calling Party Number lif Redirecting Number lf Redirecting Number Image 3 6 Example for an automatic creation of an E 164 number Table 3 1 Submitted information on inbound call inbound signal Conversion into E 164 Called Party Number National 89123 493055948 Calling Party Number Subscriber 55948 4989123 With settings as seen in Image 4 6 the inbound signal from Table 4 1 is converted into an E 164 number Af terwards OfficeMaster Gate s set of rules are applied for further customization of the phone numbers and for the delivery towards the appropriate destination as described in the following 4 1 4 End of Example Example 3 2 Generating the ISDN information for outbound calls For outbound calls the process is inverted The settings of the sector ISDN apply Table 3 2 Conversion of E 164 to ISDN Conversion into the Phone number in outbound signal E 164 Called Party Number National 89123 493055948 Calling Party Number Subscriber 55948 4989123 End of Example V Note More complex setting for TON are available via the creation of single rules for in bound respectively outbound rules gt More Settings for multiple channels OfficeMaster Gate 1s available in versions with multiple ISDN channels The configuration program supports this by letting the user configure channels individually Altern
111. und Which number of channels will on maximum be used for outgoing calis gt Inbound Which number of channels will on maximum be used for inbound calis gt of Total Total of B channels used gt Button By pressing the button a dialog is opened that enables the user to define which B Channels can be used at all for example with halved PRI ports This incomplete pin assignment is relatively common outside of Germany gt ISDN Connection The different types of connection are Point to Multi point and Point to Point gt Point to Point DID Point to Point only supports one ISDN device usually a telephone system or a media gateway A Point to Point connection is assigned a complete dial through numbers area gt Point to Multi point MSN Point to Multi point connection only supports a limited number of receiver call numbers usually 3 to 10 so called MSN Multiple Subscriber Number Hereby multiple ISDN devices Phone 1 Phone 2 Fax can be connected gt OSIG Additional to Euro ISDN or DSSI there is also QSIG This is an ISDN protocol that 1s sometimes used by a selective number of telephone systems Via QSIG additional information like the callers name can be transmitted gt Onboard Termination OfficeMaster Gate for BRI allows the addition of ISDN terminating resistors which should usually be ex istent in the ISDN socket By default these internal terminating resistors are d
112. und faxes Partner fax server URI sip omgate e 14tap lan 5061 transport tls Examples sip fax3 eng contoso com 5060transport tcp sip Ti litware com 5061 transport tls W Allow Voice Mail Preview PM Allow Outlook Voice Access IY Allow Play on Phone M Allow users to configure call answering rules Image 3 51 Allowing incoming fax 55 www ferrari electronic de Configuration As addition to the address of OfficeMaster Gate Partner fax server URI 5061 transport tls has to be added for a saved dial plan 5060 transport tcp for an unsaved dial plan Saved dial plans are required should the policy also be used for OCS and or Lync Additionally a separate reception connector has to be set up in order to accept fax messages which are received via SMTP of the partner fax solution OfficeMaster Gate The connector has to allow that mails send from the IP of the OfficeMaster Gate via an idle port for example 2525 are received The following additional settings have to be made for this connector UM Partner Properties General Network Authentication Permission Groups Specify which security mechanisms are available for incoming connections Transport Layer Security TLS Enable Domain Securty Mutual Auth TLS Basic Authentication Offer Basic authentication only after starting TLS Exchange Server authentication Integrated Windows authentication M Edemally Secured for example with IPsec
113. value of TON while y 1s the value of NPI in accordance with the following table Table 4 2 Individual values for Type of Number Numbering Plan Identification in the set of rules Parameter value TON NPI 1 Unknown Unknown International number ISDN telephony National number Network specific number Data numbering plan Subscriber number Telex numbering plan Abbreviated number Unknown 2 Intemationalmumber 3 National number 4 Network specific number 5 Subscriber number 7 Abbreviated number 9 AAA National standard numbering plan r www ferrari electronic de Advanced Configuration Parameter value TON NPI 10 Private numbering plan individual classification of the calling party number for outbound calls ES Call Processing Properties General Display Mame Outgoung calls TON national NPI ISDN Type Routing Match and Replace Pre Check Mumber List JeNotspecified gt tt s Called Party Number Match Replace hu Calling Party Number Match cy Replace endo Redirected Number Match ey Replace lr Disable the rule Cancel Image 4 5 TON NPI individual per rule This rule delivers the calling party number as TON National number NPI ISDN telephony End of Example 4 5 ISDN SIP Mapping OfficeMaster Gate as a Mediagateway establishes a connection between two different signaling protocols SIP resp ISDN Q 931 At both ends different events and statu
114. vers used and the time it took to resolve the respective Host name in seconds A sane value is below 2 seconds Valid servers are displayed in green unresponsive servers in red and not tested servers in grey 76 www ferrari electronic de Web Interface DNS Configuration IPR o File Content Dest nameserver 10 1 1 1 0s 255 nameserver 10 1 1 2 0s domain hg ferrari electronic de 10 0 search hg Terrari electronic de 0 0 0 a 0 0 0 Resolv ing a Hostna me took N Seconds F A sane value is below 2 Seconds 4 Legend t Server valid e Server did not resolve e not tested Image 5 4 DNS Configuration Help gt IP Routing Table The P Routing Table displays the information contained within the IP Routing Configuration using UG as the default route Ip Routing Table Flag UG is default route IP Routing Table lee Destination Gateway Genmask Flags Metric Ref Use Iface 255 255 255 255 0 0 0 0 255 255 255 255 UH 0 o o etho 10 0 0 0 0 0 0 0 255 248 0 0 L o o o etho 0 0 0 0 10 1 0 10 0 0 0 0 UG 100 o o eth 0 0 0 0 0 0 0 0 0 0 0 0 U 500 o o ethoO Image 5 5 IP Routing Table Help gt Connected Messaging Servers Connected Messaging Servers displays all Messaging Servers used Current connections to OfficeMaster Messaging Server Col ine rs Image 5 6 Connected Messaging Servers Help gt Local SSL Certificate Local SSL Certificate displays i
115. vivable Branch Appliance SBA The same holds true for the new Lync Server 2013 which also offers a compatible SBA product OfficeMaster SBA is based on high quality industry grade server hardware which runs Windows Server 2008 R2 together with Microsoft branch office components like Registrar and Mediation Server A separate PCI Express card contains the complete media gateway which supports different types of ISDN con nections four basic rate interfaces BRI supporting 8 ports and up to 60 channels of El T1 primary rate PRI connections Four analog FXS ports are available through an additional low profile PCle card If more ports are needed separate external devices can be added In addition support for SIP trunks and legacy telephony devices are available as well The gateway board is recognized by the hosting server machine as a standard network interface card all gateway functions are completely off loaded from the main CPU 5 www ferrari electronic com Product description The same hardware can also be used as a Basic Hybrid Gateway for Microsoft Office Communications Server 2007 R2 which can be upgraded to a Survivable Branch Appliance later 1 1 Functionality and Connection 1 2 1 One product multiple possible applications For the use as gateway for Exchange 2007 2010 2013 Office Communications Server 2007 OCS OCS R2 Microsoft Lync Server 2010 as well as when used as Unified Messaging Controller it
116. y even empty There are four brackets whose content can be referred to with VI through 4 After the replacement the CPN receives the 999 for example a Pilot ID CGN1 and CGN2 remain un changed as they with 2 and 3 are replaced with their original content The Redirecting Number RN now contains a three digit number that starts with 9 and then contains the last two characters of the original Called Party Number The originally dialed telephone number 455347 then for example changes into the redirecting number 947 which resembles the device number of the participant as well as his EUM address in Exchange 2007 2010 Should during the connection a fax receive be recognized and executed the sender will receive the entire CSID Called Subscriber Identification 49 3328 455 347 including the user s extension number Beispiel Ende vi www ferrari electronic de C 3 Configuration examples The diverse configuration and application possibilities of OfficeMaster Gate are best explained with practical examples Aside from standard applications more complex cases are also explained Inbound calls multi device connection PBXs inwards often only provide a multi device connection that 1s designed for the use of ISDN devices phones in particular In most cases 1 10 telephone numbers are supported in rare cases more than that This restriction is significant for the Office Communications Server 2007 as it means that the numb
117. ystem Load Help 75 www ferrari electronic de Web Interface gt Firmware omg userfs displays the application version omg modules displays the version of the driver hardware package omg utilities displays the version of the OfficeMaster Gate utilities Feature Version displays the version of the configuration interface gt Licences Licenses D Channels displays the number of D Channel licenses in use UM B Channels displays the number of B Channel licenses in use gt Downloads Latest Version online provides the download link for the latest OfficeMaster Gate Config Documentation online provides the download link for the OfficeMaster Gate Documentation SNMP MIB provides the download link for the Simple Network Management Protocol Management Information Base information 5 2 System Health The System Health tab lists information about the status of OfficeMaster Gate gt ISDN Connections State ISDN Connections State lists all active and disabled channels Active channels are marked green while disabled channels are marked red Physical Connection a Active Channels Disabled Channels Date Channel Name info Tue Jan 22 20 31 21 2013 1 a PRII ESTABLISHED Fri Jan 25 10 51 56 2013 1 b PRIZ ESTABLISHED Fri Jan 25 10 51 49 2013 11 a PCM1 ESTABLISHED Fri Jan 25 10 51 49 2013 11 b PEM2 ESTABLISHED Image 5 3 ISDN Connections State Help gt DNS Configuration DNS Configuration displays the DNS ser

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