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1. 0 1 4 1 3 Power Management 0 0 0005 1 5 1 4 External Components 005 1 6 1 5 Design Overview 0 00 eee eee eee 1 20 2 Troubleshooting 2 1 Computer Setup 0 0 0 eee eee ee eee 2 1 Using Computer Setup 000 2 1 Selecting from the File Menu 2 2 Selecting from the Security Menu 2 3 Selecting from the Diagnostics Menu 2 4 Selecting from the System Configuration Menu 2 5 2 2 Troubleshooting Flowcharts 2 6 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3 1 Serial Number Location 04 3 1 3 2 Computer Major Components 3 2 3 3 Display Assembly Components 3 11 3 4 Plastics Kit 2 eee eee 3 13 3 9 CablesKat ss ste r dition Mica and 3 14 3 6 Miscellaneous Not Illustrated 3 15 3 7 Sequential Part Number Listing 3 17 Removal and Replacement Preliminaries 4 1 Tools Required 0 0 0 0 02s eee eee 4 1 4 2 Service Considerations 00 4 2 Plastic Parts savin udunen Re Wate th E i 4 2 Cables and Connectors 0200 00 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 5 4 6 Workstation Precautions
2. 4 4 6 4 7 Grounding Equipment and Methods 4 7 Maintenance and Service Guide Contents 5 Removal and Replacement Procedures 5 1 Serial Number 0 0 0 0 00 02 e eee eee 5 2 5 2 Disassembly Sequence Chart 5 3 5 3 Preparing the Computer for Disassembly 5 5 5 4 Hard Drives i235 essen ee ee Pey oe eee 5 7 5 5 Computer Feet 0 0 00 eee eee 5 11 5 6 Bluetooth Module 0 00 5 12 5 7 External Memory Module 5 14 5 8 Keyboard Cover 0 0 cece eee eee 5 17 5 9 Keyboard 4 eer eek Sega Sees Po ent 5 20 510 Pattee un wage eae eg ate nds siete id a 5 24 OTT Heat SNE ssc tae abe niia nene 5 25 SAZ Processotn i ee neie di E inae EEEN 5 28 5 13 Internal Memory Module 5 30 5 14 Mini Card WLAN Module 5 32 5 15 Display Assembly 000 5 5 34 5 16 Button Board 0 0 eee eee eee 5 48 5 17 Top Cover vss geek Peg ae be ee Erie 5 51 5 18 TouchPad 2 3 4 i004 caine a cad Aad 5 55 519 Speaker obase neue eea ninen bias 5 59 5 20 Infrared Board 0 0 00 0 eee eee 5 61 5 21 System Board 0 0 00 eee eee 5 63 5 22 Modem Module 0 00005 5 68 3123 RIC Battery a see wane siroma a hea daea ane ons 5 70 Maintenance and Service Guide v Contents 6 Specifications A Screw Listing B Software Backup and Recovery C Dis
3. Removing a Mini Card WLAN Module Reverse the above procedure to install a Mini Card WLAN module Maintenance and Service Guide 5 33 Removal and Replacement Procedures 5 15 Display Assembly Display Assembly Spare Part Number Information 12 1 inch XGA TFT display assembly includes wireless 419155 001 antenna transceivers and cables microphone fingerprint reader board and display cable Prepare the computer for disassembly Section 5 3 Remove the keyboard cover Section 5 8 Remove the keyboard Section 5 9 Close the computer nA BW N e Turn the computer upside down with the rear panel toward you 6 Remove the two Torx8 T8M2 0x20 0 screws that secure the base enclosure cover to the computer 7 Remove the two Torx8 T8M2 0x10 0 screws that secure the display assembly to the computer EN 9 lt ee i l n Removing the Display Assembly Screws 5 34 Maintenance and Service Guide Removal and Replacement Procedures 8 Remove the base enclosure cover Q The base enclosure cover is available using spare part number 383520 001 Removing the Base Enclosure Cover Maintenance and Service Guide 5 35 Removal and Replacement Procedures 9 Disconnect the display cable from the system board Disconnecting the Display Cable 5 36 Maintenance and Service Guide Removal and Replacement Procedures
4. 5 44 Maintenance and Service Guide Removal and Replacement Procedures Display Assembly Subcomponents Spare Part Number Information 12 1 inch WXGA TFT display panel 419141 001 28 Remove the two Phillips PM2 0x6 0 screws that secure the display panel to the display enclosure 29 Remove the display panel from the display enclosure Removing the Display Panel Maintenance and Service Guide 5 45 Removal and Replacement Procedures Q The display hinges are included in the Display Bracket Kit spare part number 431167 001 30 If it is necessary to replace the display hinges remove the Phillips PM2 0x6 0 screw that secures each hinge to the display enclosure 31 Remove the display hinges Mt N io of lt y Removing the Display Hinges 5 46 Maintenance and Service Guide Removal and Replacement Procedures Display Assembly Subcomponents Spare Part Number Information Wireless Antenna Kit 419108 001 32 If it is necessary to replace the wireless antenna transceivers and cables remove the Phillips PM2 0x6 0 screw that secures each transceiver to the display enclosure 33 Remove the wireless antenna transceivers and cables from the display enclosure Removing the Wireless Antenna Transceivers and Cables Reverse the above procedure to reassemble and install the display assembly Maintenance and Service Guide 5 47 Removal and Replacement
5. 3 5 Cable Kit Table 3 4 Cable Kit Spare Part Number Information Spare Part Item Description Number Cable Kit 419118 001 Includes 1 Button board cable Modem cable Bluetooth module cable A OO N Pointing stick cable Maintenance and Service Guide 3 13 Illustrated Parts Catalog 3 6 Miscellaneous Not Illustrated Table 3 5 Miscellaneous Spare Part Information Spare Part Description Number 8 cell travel battery 367456 001 External MultiBay II 366143 001 External MultiBay II power cable and stand 366144 001 HP Docking Station 413267 001 HP Docking Station 120 W AC adapter 391174 001 Logo Kit 419132 001 HP Docking Station Miscellaneous Plastics Kit 380089 001 MultiBay 8X DVD ROM Drive for use in 373314 001 External MultiBay Il and HP Docking Station MultiBay 24X DVD CD RW Combo Drive for use in 373315 001 External MultiBay II and HP Docking Station DVD RW and CD RW Double Layer Combo Drive for 375557 001 use in External MultiBay Il and HP Docking Station Screw Kit includes the following screws refer to 373556 001 Appendix A Screw Listing for more information on specifications and usage E Phillips PM2 5x13 0 spring loaded screw E Phillips PM3 0x4 0 screw E Phillips PM2 5x7 0 screw E Phillips PM2 0x5 0 screw E Phillips PM2 0x4 0 screw E Phillips PM1 5x3 5 screw E Torx 8 T8M2 0x20 0 screw E Torx 8 T8M2 0x10 0 screw E Torx 8
6. O invent Maintenance and Service Guide HP Compaq nc4400 Notebook PC Document Part Number 383207 002 May 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures Copyright 2006 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Celeron and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Maintenance and Service Guide HP Compaq nc4400 Notebook PC Second Edition May 2006 First Edition March 2005 Document Part Number 383207 002 Contents 1 Product Description Te Reatures sd a2t2 pti A tiie otis A ie e 1 2 1 2 Resetting the Computer
7. 10 Route the display cable through the opening between the base enclosure and the top cover d Releasing the Display Cable Maintenance and Service Guide 5 37 Removal and Replacement Procedures 11 Turn the computer right side up with the front toward you 12 Open the computer as far as possible 13 Disconnect the wireless antenna cables from the Mini Card WLAN module 14 Disconnect the microphone cable from the system board 15 Remove the wireless antenna cables and the microphone cable from the routing channel and clips through which the cables are routed Disconnecting the Display Cables 5 38 Maintenance and Service Guide Removal and Replacement Procedures 16 Route the display cable through the opening in the computer 17 Remove the two Phillips PM2 0x20 0 screws that secure the display assembly to the computer 18 Remove the display assembly Removing the Display Assembly Maintenance and Service Guide 5 39 Removal and Replacement Procedures Display Assembly Subcomponents Spare Parts Number Information Display bezel includes fingerprint reader board 419133 001 19 Remove the four rubber screw covers and and the four Phillips PM2 0x6 0 screws that secure the display bezel to the display assembly Q The display bezel rubber screw covers on the top edge of the display bezel are thicker than the rubber screw covers on the bottom edge
8. Germany 419171 041 Switzerland 419171 111 Greece 419171 151 Taiwan 419171 AB1 Hungary 419171 211 Thailand 419171 281 Iceland 419171 DD1 Turkey 419171 141 Israel 419171 BB1 The United 419171 031 Italy 419171 061 Kingdom Japan 419171 291 The United 419171 001 Korea 419171 AD1 States 4 Rear keyboard cover 419120 001 5 Button board includes button board cable 419112 001 6 Top cover 419163 001 7 Fan 419127 001 8 TouchPad includes cable and bracket 419165 001 Maintenance and Service Guide 3 3 Illustrated Parts Catalog Computer Major Components 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer Major Components Continued Spare Part Item Description Number 9 Memory modules PC2 5300 2048 MB 419149 001 ee 419181 001 elec 419147 001 256 MB PC2 4200 2048 MB 419148 001 ve 419180 001 eM 419146 001 256 MB 10 Mini Card WLAN module 802 11b g Silverton WLAN module for use in most 359106 001 of the world MOW 802 11b g Silverton WLAN module for use in the 359107 001 rest of the world ROW 802 11a b g FRLN WLAN card for MOW use 373888 001 802 11a b g FRLN WLAN card for ROW use 373889 001 802 11a b g FRLN WLAN card for use in Japan 373888 291 802 11a b g FRLN WLAN card for use in Europe 377792 001 802 11a b g DynaStar WLAN card for MOW use 337407 001 802 11a b g DynaStar WLAN card for ROW use 337407 002 802 11a b g DynaStar WLAN card for use in Japan 337407
9. Maintenance and Service Guide E 1 Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 1 5 m 5 0 ft and a maximum of 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer E 2 Maintenance and Service Guide Power Cord Set Requirements Country Specific Requirements 3 Conductor Power Cord Set Requirements VQ 1 Country Region Accredited Agency Applicable Note Number Australia EANSW 71 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 NOTES The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used The flexible cord must
10. Norway and Portugal 350188 031 Power cord for use in Hong Kong and the United Kingdom 350188 041 Power cord for use in Germany 350188 051 Power cord for use in France 350188 061 Power cord for use in Italy 350188 071 Power cord for use in Spain 350188 081 Power cord for use in Denmark 350188 171 Power cord for use in Saudi Arabia 350188 291 Power cord for use in Japan Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 350188 331 Power cord for use in the Netherlands 350188 AA1 Power cord for use in the People s Republic of China 350188 B71 Power cord for use in Sweden Finland 350188 BB1 Power cord for use in Israel 359106 001 802 11b g Silverton WLAN Mini Card WLAN module for use in most of the world 359107 001 802 1 1b g Silverton WLAN card Mini Card WLAN module for use in the rest of the world 366143 001 External MultiBay II 366144 001 External MultiBay Il power cable and stand 367456 001 8 cell travel battery pack 373314 001 MultiBay 8X DVD ROM Drive for use in External MultiBay II and HP Docking Station 373315 001 MultiBay 24X DVD CD RW Combo Drive for use in External MultiBay II and HP Docking Station 373556 001 Screw Kit 373888 001 802 11a b g FRLN WLAN Mini Card WLAN module for use in most of the world 373888 291 802 11a b g FRLN WLAN Mini Card WLAN module for
11. Screw Listing Table A 1 Phillips PM2 0x5 0 Screw Continued Hw Head MIN III Color Qty Length Thread Width Black 6 5 0 mm 2 0 mm 4 5 mm JN m Where used 2 screws that secure the Bluetooth module cover to the computer screws are captured on the cover by C clips documented in Section 5 6 Phillips PM2 0x5 0 Screw Locations Maintenance and Service Guide A 3 Screw Listing Table A 2 Phillips PM2 5x13 0 Spring Loaded Hard Drive Retention Screw m Head MMI Color Qty Length Thread Width Black 1 13 0mm 2 5 mm 5 5 mm Where used One screw that secures the hard drive to the computer screw is captured on the cover by a C clip documented in Section 5 4 Table A 3 Phillips PM3 0x4 0 Screw MMA HITT Color Qty Length Thread Width Head Silver 4 4 0 mm 3 0 mm 5 0 mm Where used Four screws that secure the hard drive frame to the hard drive documented in Section 5 4 ie Phillips PM2 5x 13 0 and Phillips PM3 0x4 0 Screw Locations Maintenance and Service Guide Screw Listing Table A 4 Torx T8M2 0x20 0 Screw EM IANA Head MMI Color Qty Length Thread Width Black 8 20 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the keyboard cover to the computer documented in Section 5 8 Torx T8M2 0x20 0 Screw Locations Maintenance and Service Guide A 5 Screw Listing Table A 4 Torx T8M2 0x20 0 Screw Continued AN iM Head MMI Color Qty L
12. 291 802 11a b g ATMC WLAN card for MOW use 377408 001 802 11a b g ATMC WLAN card for ROW use 377408 002 802 11a b g ATMC WLAN card for use in Japan 377408 291 Maintenance and Service Guide 3 5 Illustrated Parts Catalog Computer Major Components 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer Major Components Continued Spare Part Item Description Number 11 Heat sink includes thermal paste 419161 001 12 Thermal shield 419162 001 13 Hinge saddle 419129 001 Plastics Kit includes 419157 001 14a PC Card slot spacer 14b Bluetooth board cover 14c Hard drive cover 14d Memory module compartment cover Not illustrated Computer feet 5 15 Processors include thermal paste Intel Core Duo T2600 2 17 GHz 409972 001 Intel Core Duo T2500 2 00 GHz 40997 1 001 Intel Core Duo T2400 1 83 GHz 409970 001 Intel Core Duo T2300 1 67 GHz 409969 001 Intel Celeron M 1 60 GHz 419159 001 16 System board 419116 001 17 Speaker 419160 001 18 Modem module high speed 56 K includes modem 419148 001 module cable 19 RTC battery 383625 001 20 Base enclosure cover 383520 001 21 Infrared board includes infrared board cable 419113 001 Maintenance and Service Guide 3 7 Illustrated Parts Catalog Computer Major Components 3 8 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer
13. 3 20 5 53 removal replacement preliminaries 4 1 procedures 5 1 right side components 1 8 RJ 11 jack location 1 13 pin assignments D 5 RJ 45 jack location 1 13 pin assignments D 6 RTC battery removal 5 70 spare part number 3 8 3 19 5 70 S Screw Kit contents A 1 spare part number 3 15 3 18 3 19 A 1 screw listing A 1 security cable slot 1 10 serial number 3 1 5 2 service considerations 4 2 smart card reader 1 9 software backup and recovery B 1 speaker location 1 11 removal 5 59 spare part number 3 8 3 22 5 59 specifications battery pack 6 5 computer 6 1 display 6 3 hard drive 6 4 T O addresses 6 9 interrupts 6 7 memory map 6 12 system DMA 6 6 static shielding materials 4 8 stringent security 1 4 S Video out jack location 1 13 pin assignments D 3 system board removal 5 63 spare part number 3 8 3 20 5 63 Index 6 Maintenance and Service Guide Index system DMA 6 6 system memory map 6 12 T thermal paste replacing 5 27 5 66 thermal shield removal 5 65 spare part number 3 8 3 22 5 65 tools required 4 1 top components 1 16 top cover removal 5 51 spare part number 3 3 3 22 5 51 TouchPad location 1 17 removal 5 55 spare part number 3 3 3 22 5 55 TouchPad bracket removal 5 57 TouchPad buttons 1 17 TouchPad cable disconnecting 5 54 TouchPad scroll zone 1 17 transporting precautions 4 5 travel battery spare part number 3 15 3 18 troub
14. 6 4 Maintenance and Service Guide Index 3 Index hard drive cover illustrated 3 13 location 1 19 removal 5 8 spare part number 3 10 3 20 hard drive frame removal 5 10 headphone jack location 1 9 pin assignments D 1 heat sink removal 5 25 spare part number 3 8 3 22 5 25 hinge saddle removal 5 65 spare part number 3 8 3 20 5 65 HP Docking Station 120 W AC adapter spare part number 3 19 HP Docking Station Miscellaneous Plastics Kit spare part number 3 15 3 19 HP Docking Station spare part number 3 15 3 20 l T O address specifications 6 9 Info Center button 1 11 infrared board removal 5 61 spare part number 3 8 3 20 5 61 infrared port 1 7 interrupt specifications 6 7 K keyboard removal 5 20 spare part numbers 3 3 3 22 3 23 5 20 troubleshooting 2 24 keyboard components 1 14 keyboard cover removal 5 17 spare part number 3 3 3 20 5 17 keypad keys 1 15 L left side components 1 10 1 12 Logo Kit spare part number 3 15 3 21 M memory map specifications 6 12 memory module removal 5 14 5 30 spare part numbers 3 5 3 21 5 14 5 30 memory module compartment 1 19 memory module compartment cover illustrated 3 13 removal 5 15 Index 4 Maintenance and Service Guide Index microphone 1 7 disconnecting 5 38 illustrated 3 11 removal 5 43 spare part number 3 12 3 21 5 43 microphone jack location 1 9 pin assignments D 2 Mini C
15. Allows a fingerprint logon to Windows instead of using a password Maintenance and Service Guide 1 7 Product Description The external components on the right side of the computer are shown below and described in Table 1 2 Right Side Components 1 8 Maintenance and Service Guide Product Description Table 1 2 Right Side Components Item Component 1 Audio out headphone jack Function Connects an optional headphone or powered stereo speakers Also connects the audio function of an audio video device such as a television or VCR 2 Audio in microphone jack Connects an optional monaural single sound channel or stereo dual sound channel microphone 3 Powered USB port Connects USB 1 1 or 2 0 compliant devices to the computer using a standard USB cable or connects an optional external MultiBay or external MultiBay II to the computer This USB port is a powered port that can be used without external power 4 PC Card slot or optional smart card reader On select computer models the PC Card slot may be replaced with an optional smart card reader If your computer has E aPC Card slot it supports optional Type I Type II 32 bit CardBus or 16 bit PC Cards E a smart card reader it accepts smart cards or Java Cards 5 Digital Media Slot Supports Secure Digital SD Memory Cards and MultiMediaCards MMC Maintenance and Service Guide 1 9 Prod
16. Procedures 5 16 Button Board Button Board Spare Part Number Information Button board includes button board cable 419112 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a Keyboard cover Section 5 8 b Keyboard Section 5 9 c Display assembly Section 5 15 5 48 Maintenance and Service Guide Removal and Replacement Procedures 2 Disconnect the button board cable from the system board 3 Remove the Phillips PM2 0x4 0 screw that secures the button board to the top cover Removing the Button Board Screw Maintenance and Service Guide 5 49 Removal and Replacement Procedures 4 Lift the left side of the button board 5 Slide the button board to the left and remove it Removing the Button Board Reverse the above procedure to install the button board 5 50 Maintenance and Service Guide Removal and Replacement Procedures 5 17 Top Cover Top Cover Spare Part Number Information Top cover 419163 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a Hard drive Section 5 4 b Keyboard cover Section 5 8 c Keyboard Section 5 9 d Display assembly Section 5 15 e Button board Section 5 16 2 Turn the computer upside down with the front toward you Maintenance and Service Guide 5 51 Removal and Replacement Procedures 3 Remove the seven Torx8 T8M2 0x10 0 sc
17. Q The gold triangle on the processor should be aligned with the triangle icon on the processor socket when you install the processor Removing the Processor Reverse the above procedure to install the processor Maintenance and Service Guide 5 29 Removal and Replacement Procedures 5 13 Internal Memory Module Memory Module Spare Part Number Information PC2 5300 PC2 4200 2048 MB 419149 001 2048 MB 419148 001 1024 MB 419145 001 1024 MB 419144 001 512 MB 419151 001 512 MB 419150 001 256 MB 419147 001 256 MB 419146 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Release the keyboard Section 5 9 5 30 Maintenance and Service Guide Removal and Replacement Procedures 4 Spread the retaining tabs on each side of the memory module socket to release the memory module The side of the memory module opposite the socket rises away from the computer 5 Slide the memory module away from the socket at an angle 6 Remove the memory module Q Memory modules are designed with a notch to prevent incorrect installation into the memory module socket Removing the Internal Memory Module Reverse the above procedure to install a memory module Maintenance and Service Guide 5 31 Removal and Replacement Procedures 5 14 Mini Card WLAN Module Mini Card WLAN Module Spare Part Number Information 802 1 1b g Silver
18. T8M2 0x7 5 screw E Torx 8 T8M2 0x5 0 screw Maintenance and Service Guide Illustrated Parts Catalog Table 3 5 Miscellaneous Spare Part Information Continued Spare Part Description Number Power supply 65 watt 419107 001 Power cords For use in Australia and New Zealand 350188 011 Belgium Europe Greece Norway and Portugal 350188 021 Canada French Canada Latin America Taiwan Thailand 350188 001 and the United States Denmark 350188 081 France 350188 041 Germany 350188 051 Hong Kong and the United Kingdom 350188 031 Israel 350188 BB1 Italy 350188 061 Japan 350188 291 The Netherlands 350188 331 The People s Republic of China 350188 AA1 Saudi Arabia 350188 171 Spain 350188 071 Sweden Finland 350188 B71 Maintenance and Service Guide 3 15 Illustrated Parts Catalog 3 7 Sequential Part Number Listing Table 3 6 Sequential Part Number Listing Spare Part Number Description 337407 001 802 11a b g DynaStar WLAN Mini Card WLAN module for use in most of the world 337407 002 802 11a b g DynaStar WLAN Mini Card WLAN module for use in the rest of the world 337407 291 802 11a b g DynaStar WLAN Mini Card WLAN module for use in Japan 350188 001 Power cord for use in Canada French Canada Latin America Taiwan Thailand and the United States 350188 011 Power cord for use in Australia and New Zealand 350188 021 Power cord for use in Belgium Europe Greece
19. You can then recover back to that point if you want to reverse subsequent changes made to your system Q The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make a copy of changes made after that time HP recommends that you create recovery points E Before you add or extensively modify software or hardware E Periodically whenever the system is performing optimally Q Recovering to an earlier recovery point does not affect data files or e mails created since that recovery point After you create a recovery point you are prompted to schedule subsequent recovery points You can schedule recovery points for a specific time or event in your system To create and schedule a system recovery point 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next 3 Click Back up to protect system settings and important data files and then click Next 4 Click Create or manage Recovery Points and then click Next The Recovery Point Manager page opens 5 Follow the on screen instructions B 4 Maintenance and Service Guide Software Backup and Recovery Scheduling Backups To schedule backups 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup Scheduler The Backup Scheduler page opens 2 Click Next
20. awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials Maintenance and Service Guide 4 7 Removal and Replacement Preliminaries Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 V Table 4 2 lists the shielding protection provided by antistatic bags and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 4 8 Maintenance and Service Guide 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures There are as many as 70 screws in 10 different sizes that may have to be removed replaced or loosened when servic
21. drive you are saving the full factory image including the Windows operating system software applications and all personal files and folders Q A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create Q This process may take over an hour depending on your computer speed and the amount of data being stored To back up your entire hard drive 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next 3 Click Back up to protect system settings and important data files and then click Next 4 Click Back up entire hard drive and then click Next The Back up entire hard disk page opens 5 Click Next 6 Select the location for the backup files and then click Next 7 Select the Protect data access with password check box and type your password in the Password and Confirm boxes Q This step is optional If you do not want to password protect your data access clear the Protect data access with password check box 8 Click Next 9 Follow the on screen instructions Maintenance and Service Guide B 3 Software Backup and Recovery Backing Up Modifications Made to the System When you back up modifications since your last backup you are creating system recovery points This allows you to save a snapshot of your hard drive at a specific point in time
22. located between the heat sink and processor it may be necessary to move the heat sink from side to side to detach the heat sink from the processor Removing the Heat Sink 5 26 Maintenance and Service Guide Removal and Replacement Procedures Q The thermal paste should be thoroughly cleaned from the surfaces of the heat sink and processor each time the heat sink is removed Thermal paste is included with all heat sink and processor spare part kits Thermal Paste Locations Reverse the above procedure to install the heat sink Maintenance and Service Guide 5 27 Removal and Replacement Procedures 5 12 Processor Q All processor spare part kits include thermal paste Processor Spare Part Number Information Intel Core Duo T2600 2 17 GHz 409972 001 Intel Core Duo T2500 2 00 GHz 409971 001 Intel Core Duo T2400 1 83 GHz 409970 001 Intel Core Duo T2300 1 67 GHz 409969 001 Intel Celeron M 1 60 GHz 419159 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Release the keyboard Section 5 9 4 Remove the fan Section 5 10 5 Remove the heat sink Section 5 11 5 28 Maintenance and Service Guide Removal and Replacement Procedures 6 Use a flat bladed screwdriver to turn the processor locking screw one half turn counterclockwise until you hear a click 7 Lift the processor straight up and remove it
23. of the display bezel The rubber screw covers are available in the Display Rubber Screw Cover Kit spare part number 419142 001 Removing the Display Bezel Screws 5 40 Maintenance and Service Guide Removal and Replacement Procedures 20 Flex the insides edges of the left and top and bottom edges of the display bezel until the bezel disengages from the display enclosure 21 Swing the bezel up and to the right until it rests beside the display assembly Releasing the Display Bezel Maintenance and Service Guide 5 41 Removal and Replacement Procedures 22 Disconnect the fingerprint reader board cable from the fingerprint reader board Removing the Fingerprint Reader Board 23 Remove the display bezel 5 42 Maintenance and Service Guide Removal and Replacement Procedures Display Assembly Subcomponents Spare Part Number Information Microphone 419152 001 24 Remove the microphone from the clip in the display enclosure Removing the Microphone Maintenance and Service Guide 5 43 Removal and Replacement Procedures Display Assembly Subcomponents Spare Part Number Information Display inverter 419130 001 25 Remove the Phillips PM2 0x6 0 screw that secures the display inverter to the display enclosure 26 Disconnect the display and backlight cables from the inverter 27 Remove the display inverter Removing the Display Inverter
24. power and input signals before inserting or removing connectors or test equipment 4 6 Maintenance and Service Guide Removal and Replacement Preliminaries 4 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static
25. prompted to continue the disc creation process where you left off To create a set of recovery discs 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next 3 Click Create factory software recovery CDs or DVDs to recover the system Highly recommended and then click Next The Recovery Media Creator page opens 4 Click Next 5 Click Write to CD DVD and then click Next 6 Follow the on screen instructions Performing a Recovery Performing a Recovery from the Recovery Discs To perform a recovery from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Maintenance and Service Guide B 7 Software Backup and Recovery Performing a Recovery from the Hard Drive D There are 2 ways to initiate a recovery from the hard drive E From within Windows E From the recovery partition Initiating a Recovery in Windows To initiate a recovery in Windows 1 Back up all personal files 2 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 3 Click Next 4 Click Recover important files or the entire system and then click Next 5 Click a recovery option and then click Next If you choose to recover the system the computer restarts and recovery begins 6 Follow th
26. the display assembly documented in Section 5 15 Phillips PM2 0x6 0 Screw Location A 22 Maintenance and Service Guide Screw Listing Table A 10 Phillips PM2 0x6 0 Screw Continued jm Head MMIII Color Qty Length Thread Width Silver 11 6 0 mm 2 0 mm 5 0 mm Where used Two screws that secure the display panel to the display assembly documented in Section 5 15 Two screws that secure the display hinges to the display assembly documented in Section 5 15 Phillips PM2 0x6 0 Screw Locations Maintenance and Service Guide A 23 Screw Listing Table A 10 Phillips PM2 0x6 0 Screw Continued au Head MMIII Color Qty Length Thread Width Silver 11 6 0 mm 2 0 mm 5 0 mm Where used 2 screws that secure the wireless antenna transceivers to the display assembly documented in Section 5 15 Phillips PM2 0x6 0 Screw Locations A 24 Maintenance and Service Guide Software Backup and Recovery Backup HP Backup and Recovery Manager provides several ways to back up the system and to recover optimal system functionality Q HP installed drivers utilities and applications can be copied to a CD or to a DVD using HP Backup and Recovery Manager Q Formatted DVD RW discs and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager Q The computer must be connected to external power before you perform backup and recovery procedures Safegu
27. 171 121 Slovakia 419171 231 Germany 419171 041 Sweden Finland 419171 B71 Greece 419171 151 Switzerland 419171 111 Hungary 419171 211 Taiwan 419171 AB1 Iceland 419171 DD1 Thailand 419171 281 Israel 419171 BB1 Turkey 419171 141 Italy 419171 061 The United Kingdom 419171 031 Japan 419171 291 The United States 419171 001 Korea 419171 AD1 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Turn the computer upside down with the front toward you 5 20 Maintenance and Service Guide Removal and Replacement Procedures 4 Remove the following Three Torx8 T8M2 0x10 0 screws One Torx8 T8M2 0x5 0 screw Removing the Keyboard Screws Maintenance and Service Guide 5 21 Removal and Replacement Procedures 5 Turn the computer right side up with the front toward you 6 Open the computer as far as possible 7 Slide the keyboard back until the pointing stick cable is accessible 8 Release the zero insertion force ZIF connector to which the pointing stick cable is connected and disconnect the pointing stick cable from the system board Disconnecting the Pointing Stick Cable 5 22 Maintenance and Service Guide Removal and Replacement Procedures 9 Lift the rear edge of the keyboard until it disengages from the computer 10 Slide the keyboard forward until it rests on the palm rest 11 Release the ZIF connector to which the keyboard cable is
28. 2 4200 2048 MB memory module 419149 001 PC2 5300 2048 MB memory module 419150 001 PC2 4200 512 MB memory module 419151 001 PC2 5300 512 MB memory module 419152 001 Microphone 419155 001 12 1 inch XGA TFT display assembly includes wireless antenna transceivers and cables microphone fingerprint reader board and display cable 3 20 Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 419157 001 Plastics Kit 419159 001 Intel Celeron M 1 60 GHz processor includes thermal paste 419160 001 Speaker 419161 001 Heat sink 419162 001 Thermal shield includes thermal pad 419163 001 Top cover 419165 001 TouchPad includes cable and bracket 419171 001 Keyboard with pointing stick for use in the United States 419171 021 Keyboard with pointing stick for use in Europe 419171 031 Keyboard with pointing stick for use in the United Kingdom 419171 041 Keyboard with pointing stick for use in Germany 419171 051 Keyboard with pointing stick for use in France 419171 061 Keyboard with pointing stick for use in Italy 419171 071 Keyboard with pointing stick for use in Spain 419171 081 Keyboard with pointing stick for use in Denmark 419171 091 Keyboard with pointing stick for use in Norway 419171 111 Keyboard with pointing stick for use in Switzerland 419171 121 Keyboard with pointing s
29. 3 Schedule system recovery points at specific intervals now daily weekly or monthly or at specific events such as at system start or when you dock to an optional docking station select computer models only by clicking one of the available options Click Next to further define the settings A summary of your system recovery point settings is displayed 4 Follow the on screen instructions Recovery HP Backup and Recovery Manager analyzes the hard drive and creates a dedicated hard drive recovery partition on the hard drive large enough to store a copy of the full factory image You can choose whether you want to store that copy on the recovery partition on another drive or on external recovery discs Q Before using HP Backup and Recovery Manager try repairing the system by running Microsoft Windows System Restore For more information select Start gt Help and Support and then search for System Restore Maintenance and Service Guide B 5 Software Backup and Recovery HP Backup and Recovery Manager allows you to E Create recovery discs highly recommended The recovery discs are used to start up your computer and to recover the full factory image operating system and software in case of system failure or instability Q If you do not have a CD or DVD burner a copy of the entire hard drive image can be stored on another hard drive or on a network drive E Perform a recovery You can per
30. Battery Reverse the above procedure to install the RTC battery Make sure the RTC battery is installed with the sign facing up Maintenance and Service Guide 5 71 6 Specifications This chapter provides physical and performance specifications Table 6 1 Computer Dimensions Metric U S Height front to back 30 2 to 31 5 mm 1 19 to 1 24 in Width 285 mm 11 22 in Depth 235 mm Qin Weight 1 81 kg 3 99 Ibs Input Power Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A Temperature Operating not writing to 0 C to 35 C 32 F to 95 F optical disc Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Maintenance and Service Guide 6 1 Specifications Table 6 1 Computer Continued Relative humidity noncondensing Operating Nonoperating 10 to 90 5 to 95 10 to 90 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia Nonoperating 14 7 to 4 4 psia 15 m to 3 048 m 15 m to 12 192 m 50 ft to 10 000 ft 50 ft to 40 000 ft Shock Operating Nonoperating 125 g 2 ms half sine 200 g 2 ms half sine Random Vibration Operating Nonoperating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate Applicable product safety standards specify thermal limits for plastic surfaces The compu
31. Major Components Continued Spare Part Item Description Number 22 Base enclosure 419110 001 23 6 cell battery pack 419111 001 24 Hard drives all 5400 rpm include cover and frame 100 GB 419124 001 80 GB 419126 001 60 GB 419125 001 25 Bluetooth module includes Bluetooth module 419117 001 cable 26 Hard drive cover 419128 001 Maintenance and Service Guide 3 9 Illustrated Parts Catalog 3 3 Display Assembly Components 3 10 Maintenance and Service Guide Illustrated Parts Catalog Table 3 2 Display Assembly Components Spare Parts Number Information Spare Part Item Description Number 1 Display bezel includes fingerprint reader board 419133 001__ 2 Display inverter 419130 001 3 Microphone 419152 001 4 12 1 inch XGA TFT display panel 419141 001 5 Display Bracket Kit includes display hinges 431167 001 6 Wireless Antenna Kit 419108 001 7 Display enclosure 419138 001 Not illustrated E Display Rubber Screw Cover Kit 419142 001 E Display Cable Kit 419136 001 Maintenance and Service Guide 3 11 Illustrated Parts Catalog 3 4 Plastics Kit Pai ade a Table 3 3 Plastics Kit Spare Part Number Information Spare Part Item Description Number Plastics Kit 419157 001 Includes 1 Hard drive cover 2 Bluetooth module cover 3 PC Card slot bezel 4 Memory module compartment cover 5 Computer feet 5 3 12 Maintenance and Service Guide Illustrated Parts Catalog
32. This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips PO and P1 screwdrivers Torx8 screwdriver Flat bladed screwdriver Maintenance and Service Guide 4 Removal and Replacement Preliminaries 4 2 D Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caugh
33. Where used 7 screws that secure the top cover to the computer documented in Section 5 17 a a a j T l l l l l C oe oe Torx T8M2 0x 10 0 Screw Locations 4 5mm A 10 Maintenance and Service Guide Screw Listing Table A 6 Torx T8M2 0x5 0 Screw Head m i MMII Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used One screw that secures the keyboard to the computer documented in Section 5 9 Torx T8M2 0x5 0 Screw Location Maintenance and Service Guide A 11 Screw Listing Table A 6 Torx T8M2 0x5 0 Screw Continued jm j MMII Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used Two screws that secure the speaker to the computer documented in Section 5 19 One screw that secures the infrared board to the computer documented in Section 5 20 Torx T8M2 0x5 0 Screw Locations A 12 Maintenance and Service Guide Screw Listing Table A 6 Torx T8M2 0x5 0 Screw Continued Head m i MMII Color Qty Length Thread Width Black 8 5 0 mm 2 0 mm 4 5 mm Where used 4 screws that secure the system board to the computer documented in Section 5 21 Torx T8M2 0x5 0 Screw Locations Maintenance and Service Guide A 13 Screw Listing Table A 7 Torx T8M2 0x8 0 Screw fou Head MMII Color Qty Length Thread Width Black 5 8 0 mm 2 0 mm 5 0 mm Where used 3 screws that secure the fan
34. ace items on a grounded surface before removing items from their containers Always be properly grounded when touching a sensitive component or assembly Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static shielding material refer to Table 4 2 Static Shielding Materials Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off
35. anel assembly from the display enclosure 0 T l l l l l l l Removing the Display Panel Assembly C 6 Maintenance and Service Guide Display Component Recycling 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel Removing the Display Panel Frame Screws Maintenance and Service Guide C 7 Display Component Recycling 9 Use a sharp edged tool to cut the tape that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame from the display panel Removing the Display Frame C 8 Maintenance and Service Guide Display Component Recycling 11 Remove the screws that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover and swing it forward 13 Remove the backlight cover 0 T l l l l l l l o Ts a Removing the Backlight Cover Maintenance and Service Guide C 9 Display Component Recycling 14 Turn the display panel right side up 15 Remove the backlight cables from the clip in the display panel Releasing the Backlight Cables C 10 Maintenance and Service Guide Display Component Recycling 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel Removing the Backlight Frame Maintenance and Service Guide C 11 Dis
36. ard Drive Maintenance and Service Guide 5 9 Removal and Replacement Procedures 7 Remove the four Phillips PM3 0x4 0 screws that secure the hard drive frame to the hard drive 8 Lift the frame straight up to remove if from the hard drive Sg ge Removing the Hard Drive Frame Reverse the above procedure to reassemble and install the hard drive 5 10 Maintenance and Service Guide Removal and Replacement Procedures 5 5 Computer Feet The computer feet are adhesive backed rubber pads The feet are included in the Plastics Kit spare part number 419157 001 Replacing the Computer Feet Maintenance and Service Guide 5 11 Removal and Replacement Procedures 5 6 Bluetooth Module Bluetooth Module Spare Part Number Information Bluetooth module includes Bluetooth module cable 419117 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the hard drive cover Section 5 4 3 Position the computer with the front toward you 4 Loosen the two Phillips PM2 0x5 0 screws that secure the Bluetooth module cover to the computer 5 Remove the Bluetooth module cover The Bluetooth module cover is included in the Plastics Kit spare part number 419157 001 Removing the Bluetooth Module Cover 5 12 Maintenance and Service Guide Removal and Replacement Procedures 6 Slide the Bluetooth module out of the computer 7 Disconnect the Bluetooth module cable from
37. ard WLAN module removal 5 32 spare part numbers 3 5 3 17 3 18 3 19 5 32 modem cable illustrated 3 14 removal 5 69 modem jack location 1 13 pin assignments D 5 modem module removal 5 68 spare part number 3 8 3 21 5 68 troubleshooting 2 26 monitor port location 1 13 pin assignments D 4 MultiBay DVD CD RW Combo Drive spare part number 3 15 3 18 MultiBay DVD ROM Drive spare part number 3 15 3 18 network jack location 1 13 pin assignments D 6 network troubleshooting 2 26 nonfunctioning device troubleshooting 2 14 2 23 num lock key 1 15 O optical drive OS loading problems 2 20 precautions 4 3 P packing precautions 4 5 password clearing 1 4 PC Card slot 1 9 PC Card slot bezel 3 13 plastic parts 4 2 Plastics Kit components 3 13 spare part number 3 8 3 13 3 22 pointing device troubleshooting 2 25 pointing stick 1 17 pointing stick buttons 1 17 pointing stick cable 3 14 pointing stick cable disconnecting 5 22 power connector 1 13 power cord set requirements E 2 spare part numbers 3 16 3 17 3 18 power light 1 6 Maintenance and Service Guide Index 5 Index power management features 1 5 power supply spare part number 3 16 3 20 power switch 1 11 power troubleshooting 2 8 presentation button 1 17 processor removal 5 28 spare part numbers 3 8 3 19 3 22 5 28 rear components 1 10 1 12 rear keyboard cover removal 5 53 spare part number 3 3
38. arding Your Data To safeguard your documents store personal files in the My Documents folder and periodically create a backup copy of the folder Maintenance and Service Guide B 1 Software Backup and Recovery Backing Up the System Using HP Backup and Restore Manager you can Back up specific files and folders Back up the entire system Back up modifications since your last backup using HP system restore points Schedule backups Backing Up Specific Files or Folders D You can back up specific files or folders to the hard drive to an optional external hard drive or to discs This process will take several minutes depending on the file size and the speed of the computer To back up specific files or folders 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next Click Back up to protect system settings and important data files and then click Next Click Back up individual files and folders and then click Next The Backup Wizard opens Click Next Click Backup selected files from most common locations Recommended Click Advanced Backup Experienced users to access advanced filtering techniques 7 Click Next Follow the on screen instructions B 2 Maintenance and Service Guide Software Backup and Recovery Backing Up the Entire Hard Drive When you perform a complete backup of the hard
39. are part number 3 12 3 20 5 44 display panel illustrated 3 11 removal 5 45 spare part number 3 12 3 21 5 45 display release button 1 7 Index 2 Maintenance and Service Guide Index Display Rubber Screw Cover Kit spare part number 3 12 3 21 docking connector 1 19 drive light 1 7 drives preventing damage 4 3 DVD RW and CD RW Double Layer Combo Drive spare part number 3 15 E electrostatic discharge 4 4 4 8 expansion product troubleshooting 2 14 external monitor port location 1 13 pin assignments D 4 External MultiBay II power cable and stand spare part number 3 15 3 18 External MultiBay II spare part number 3 15 3 18 F fan removal 5 24 spare part number 3 3 3 20 5 24 features 1 2 feet illustrated 3 13 locations 5 11 fingerprint reader 1 7 flowcharts troubleshooting no audio 2 21 2 22 no network modem connection 2 26 no OS loading 2 15 no OS loading from diskette drive 2 19 no OS loading from hard drive 2 16 2 17 2 18 no OS loading from optical drive 2 20 no power 2 8 2 10 2 11 no video 2 12 2 13 nonfunctioning device 2 23 nonfunctioning docking device 2 14 nonfunctioning keyboard 2 24 nonfunctioning pointing device 2 25 fn key 1 15 front components 1 6 function keys 1 15 G grounding equipment and methods 4 7 H hard drive OS loading problems 2 16 precautions 4 3 removal 5 7 spare part numbers 3 10 3 20 5 7 specifications
40. ations may differ slightly 6 4 Maintenance and Service Guide Specifications Table 6 4 Primary 6 cell Li lon Battery Pack Dimensions Height 2 00 cm 0 79 in Width 9 40 cm 3 70 in Depth 13 40 cm 5 28 in Weight 0 34 kg 0 75 Ib Energy Voltage 10 8 V Amp hour capacity 4 8 Ah Watt hour capacity 52 Wh Temperature Operating 5 C to 45 C 41 F to 113 F Nonoperating 0 C to 60 C 32 F to 140 F Maintenance and Service Guide 6 5 Specifications Hardware DMA Table 6 5 System DMA System Function DMAO Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 6 6 Maintenance and Service Guide Specifications Hardware IRQ Table 6 6 System Interrupts System Function IRQO System timer IRQ1 Standard 101 102 Key or Microsoft Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB DBM USB2 Enhanced Host Controller 24CD IRQ4 COM1 IRQ5 Conexant AC Link Audio Intel 82801DB DBM SMBus Controller 24C3 Data Fax Modem with SmartCP IRQ6 Diskette drive IRQ7 Parallel port IRQ8 System CMOS real time clock IRQ9 Microsoft ACPI compliant system IRQ10 Intel USB UHCI controller 24C2 Intel 82852 82855 GM GME Graphic Controller Realtek RTL8139 Family PCI fas
41. be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide F 3 Power Cord Set Requirements 3 Conductor Power Cord Set Requirements Continued 1 Country Region Accredited Agency Applicable Note Number Koea EK 4 The Netherlands KEMA 1 Norway NEMKO 1 People s Republic CCC 5 of China Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 United Kingdom BSI 1 United States UL 2 Q NOTES The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must b
42. components 1 18 button board removal 5 48 spare part number 3 3 3 20 5 48 button board cable 3 14 C Cable Kit components 3 14 spare part number 3 14 3 20 cables service considerations 4 2 caps lock key 1 15 CMOS clearing 1 4 components bottom 1 18 front 1 6 keyboard 1 14 Maintenance and Service Guide Index 1 Index left side 1 10 1 12 rear 1 10 1 12 right side 1 8 top 1 16 computer feet illustrated 3 13 locations 5 11 Computer Setup Advanced Menu 2 5 Diagnostics Menu 2 4 File Menu 2 2 overview 2 1 Security Menu 2 3 computer specifications 6 1 connector pin assignments audio in D 2 audio out D 1 external monitor D 4 headphone D 1 microphone D 2 modem D 5 monitor D 4 network D 6 RJ 11 D 5 RJ 45 D 6 S Video out D 3 Universal Serial Bus USB D 2 connectors service considerations 4 2 D design overview 1 20 Digital Media Slot 1 9 disassembly sequence chart 5 3 diskette drive OS loading problems 2 19 precautions 4 3 display assembly removal 5 34 spare part number 3 3 3 21 5 34 specifications 6 3 display bezel illustrated 3 11 spare part number 3 12 3 21 5 40 Display Bracket Kit spare part number 3 12 3 23 Display Cable Kit spare part number 3 12 3 21 display component recycling C 1 display enclosure illustrated 3 11 spare part number 3 12 3 21 display hinge illustrated 3 11 removal 5 46 display inverter illustrated 3 11 removal 5 44 sp
43. connected and disconnect the keyboard cable from the system board 12 Remove the keyboard Removing the Keyboard Reverse the above procedure to install the keyboard Maintenance and Service Guide 5 23 Removal and Replacement Procedures 5 10 Fan Fan Spare Part Number Information Fan 419127 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Release the keyboard Section 5 9 4 Disconnect the fan cable from the system board 5 Remove the three Torx8 T8M2 0x7 0 screws that secure the fan to the computer 6 Remove the fan Removing the Fan Reverse the above procedure to install the fan 5 24 Maintenance and Service Guide Removal and Replacement Procedures 5 11 Heat Sink Heat Sink Spare Part Number Information Heat sink includes thermal paste 419161 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Release the keyboard Section 5 9 4 Remove the fan Section 5 10 5 Remove the four Phillips PM2 5x7 0 screws that secure the heat sink to the computer Removing the Heat Sink Screws Maintenance and Service Guide 5 25 Removal and Replacement Procedures 6 Lift the right side of the heat sink to disengage it from the processor 7 Slide the heat sink up and to the right to remove it Q Due to the adhesive quality of the thermal paste
44. ction 5 17 2 Turn the top cover upside down with the front toward you Maintenance and Service Guide 5 55 Removal and Replacement Procedures 3 Remove the four Phillips PM2 0x4 0 screws that secure the TouchPad bracket to the top cover Removing the TouchPad Bracket Screws 5 56 Maintenance and Service Guide Removal and Replacement Procedures 4 Lift the right side of the TouchPad bracket until it rests at an angle 5 Slide the TouchPad bracket to the right and remove it Removing the TouchPad Bracket Maintenance and Service Guide 5 57 Removal and Replacement Procedures 6 Release the ZIF connector to which the TouchPad cable is attached and disconnect the TouchPad cable 7 Slide the TouchPad to the right and remove it 8 If it is necessary to replace the TouchPad cable disconnect the cable from the TouchPad board Removing the TouchPad Reverse the above procedure to install the TouchPad 5 58 Maintenance and Service Guide Removal and Replacement Procedures 5 19 Speaker Speaker Spare Part Number Information Speaker 419160 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components mh a Hard drive Section 5 4 b c Keyboard Section 5 9 d Keyboard cover Section 5 8 Display assembly Section 5 15 Button board Section 5 16 Top cover Section 5 17 Maintenance and Service Guide 5 59 R
45. d with an optional standard 4 pin S Video cable The extra 3 pins also enable an optional S Video to composite adapter to be used with the computer Maintenance and Service Guide 1 13 Product Description The standard keyboard components of the computer are shown below and described in Table 1 5 Standard Keyboard Components 1 14 Maintenance and Service Guide Product Description Table 1 5 Standard Keyboard Components Item Component Function 1 Function keys 6 Perform system and application tasks When combined with the fn key the function keys f3 f4 and f8 through f11 perform additional tasks as hotkeys 2 caps lock key Enables caps lock and turns on the caps lock light 3 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 4 Windows logo key Displays the Microsoft Windows Start menu 5 Windows Displays a shortcut menu for items applications key beneath the pointer 6 Arrow keys Moves the cursor around the screen 7 Embedded numeric Can be used like an external numeric keypad keypad 8 num lock key Enables numeric lock turns on the embedded numeric keypad and turns on the num lock light Maintenance and Service Guide 1 15 Product Description The computer top components are shown below and described in Table 1 6 Top Components 1 16 Maintenance and Service Guide Product Descr
46. devices and media in the system Device Configurations Enable disable E Swap Fn Ctrl keys E USB legacy support E BIOS DMA data transfers E Fan Always on while on AC Power E Data Execution Prevention E LAN Power save Built In Device Options Enable disable E Embedded WLAN Device Radio E Embedded Bluetooth Device Radio E LAN WLAN Switching E Wake on LAN from Off Port Options Enable disable E USB Port E 1394 Port E CardBus Slot Maintenance and Service Guide 2 5 Troubleshooting 2 2 Troubleshooting Flowcharts Table 2 5 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Flowchart 2 1 Initial Troubleshooting 2 2 Flowchart 2 2 No Power Part 1 2 3 Flowchart 2 3 No Power Part 2 2 4 Flowchart 2 4 No Power Part 3 2 5 Flowchart 2 5 No Power Part 4 2 6 Flowchart 2 6 No Video Part 1 2 7 Flowchart 2 7 No Video Part 2 2 8 Flowchart 2 8 Nonfunctioning Docking Device if applicable 2 9 Flowchart 2 9 No Operating System OS Loading 2 10 Flowchart 2 10 No OS Loading Hard Drive Part 1 2 11 Flowchart 2 11 No OS Loading Hard Drive Part 2 2 12 Flowchart 2 12 No OS Loading Hard Drive Part 3 2 13 Flowchart 2 13 No OS Loading Diskette Drive 2 14 Flowchart 2 14 No OS Loading Optical Drive 2 15 F
47. e FRAGILE Handle With Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle Or the device might function normally for a while then degrade in the internal layers reducing its life expectancy 4 4 Maintenance and Service Guide Removal and Replacement Preliminaries 4 5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations Pl
48. e computer to an optional docking device 3 Accessory battery Connects an optional HP Ultra Capacity connector Battery or HP Extended Life Battery 4 Vents 3 Provides airflow to cool internal components Q To prevent overheating do not obstruct vents Use the computer only a hard flat surface Do not allow a hard surface such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow 5 Battery bay Holds the battery pack 6 Battery release latch Releases the battery pack from the battery bay 7 Hard drive cover Holds the primary hard drive 8 Expansion memory Contains one expansion memory module compartment module slot Maintenance and Service Guide 1 19 Product Description 1 5 Design Overview This section presents a design overview of key parts and features of the computer Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections Audio Bluetooth Display Hard drive Intel Core Duo and Celeron M processors Keyboard Memory module Mini Card devices PC Card Pointing stick TouchPad CAUTION To properly ventilate the computer allow at least a 7 6 cm 3 inch clearance on the left and right sides of the computer The computer uses an electric fan for ventilation The fan is cont
49. e on screen instructions Initiating a Recovery from the Hard Drive Recovery Partition To initiate a recovery from the hard drive recovery partition 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow the on screen instructions B 8 Maintenance and Service Guide C Display Component Recycling WARNING The backlight contains mercury Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this appendix can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight Careful handling should be exercised when removing these components Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or the Electronic Industries Alliance EIA at http www eiae org Maintenance and Service Guide CI Display Component Recycling This appendix provides disassembly instructions for the display assembly The display assembly must be disassembled to
50. ear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used E 4 Maintenance and Service Guide A accessory battery connector 1 19 arrow keys 1 15 audio troubleshooting 2 21 audio in jack location 1 9 pin assignments D 2 audio out jack location 1 9 pin assignments D 1 base enclosure cover location 1 19 removal 5 35 spare part number 3 8 3 19 base enclosure spare part number 3 10 3 20 battery bay 1 19 battery light 1 7 battery pack removal 5 6 spare part number 3 10 3 20 5 6 specifications 6 5 battery release latch 1 19 Index Bluetooth module removal 5 12 spare part number 3 10 3 20 5 12 Bluetooth module cable 3 14 Bluetooth module cover illustrated 3 13 removal 5 12 bottom
51. emoval and Replacement Procedures 2 Disconnect the speaker cable from the system board and route the cable under the infrared board cable 3 Remove the two Torx8 T8M2 0x5 0 screws that secure the speaker to the computer 4 Remove the speaker ie Removing the Speaker Reverse the above procedure to install the speaker 5 60 Maintenance and Service Guide Removal and Replacement Procedures 5 20 Infrared Board Infrared Board Spare Part Number Information Infrared board includes cable 419113 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components mh a Hard drive Section 5 4 b c Keyboard Section 5 9 d Keyboard cover Section 5 8 Display assembly Section 5 15 Button board Section 5 16 Top cover Section 5 17 Speaker Section 5 19 Maintenance and Service Guide 5 61 Removal and Replacement Procedures 2 Release the ZIF connector to which the infrared board cable is connected and disconnect the cable from the system board 3 Remove the Torx8 T8M2 0x5 0 screw that secures the infrared board to the system board 4 Remove the infrared board itt mM a ii M Ly Removing the Infrared Board Reverse the above procedure to install the infrared board 5 62 Maintenance and Service Guide Removal and Replacement Procedures 5 21 System Board System Board Spare Part Number Information S
52. ength Thread Width Black 8 20 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the base enclosure cover to the computer documented in Section 5 15 Torx T8M2 0x20 0 Screw Locations A 6 Maintenance and Service Guide Screw Listing Table A 4 Torx T8M2 0x20 0 Screw Continued Head IM MMI Color Qty Length Thread Width Black 8 20 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the display assembly to the computer documented in Section 5 15 Torx T8M2 0x20 0 Screw Locations Maintenance and Service Guide A 7 Screw Listing Table A 4 Torx T8M2 0x20 0 Screw Continued FL IANA MMI Color Qty Length Thread Black 8 20 0mm 2 0 mm Where used Head Width 4 5 mm 2 screws that secure the rear keyboard cover to the computer documented in Section 5 17 Torx T8M2 0x20 0 Screw Locations A 8 Maintenance and Service Guide Screw Listing Table A 5 Torx T8M2 0x10 0 Screw aT Head MMI Color Qty Length Thread Width Black 12 10 0mm 2 0mm 4 5 mm Where used Three screws that secure the keyboard to the computer documented in Section 5 9 Two screws that secure the display assembly to the computer documented in Section 5 15 Torx T8M2 0x 10 0 Screw Locations Maintenance and Service Guide A 9 Screw Listing Table A 5 Torx T8M2 0x10 0 Screw Continued Head Width MMII Color Qty Length Thread Black 12 10 0mm 2 0mm
53. ew that secures the button board to the computer documented in Section 5 16 One screw that secures the top cover to the computer documented in Section 5 17 Phillips PM2 0x4 0 Screw Locations A 18 Maintenance and Service Guide Screw Listing Table A 9 Phillips PM2 0x4 0 Screw Continued O jm Head MMIII Color Qty Length Thread Width Silver 10 4 0 mm 2 0 mm 4 0 mm Where used 4 screws that secure the TouchPad bracket to the top cover documented in Section 5 18 Phillips PM2 0x4 0 Screw Locations Maintenance and Service Guide A 19 Screw Listing Table A 9 Phillips PM2 0x4 0 Screw Continued MMA Color Qty Length Thread Silver 10 4 0 mm 2 0 mm Where used Head Width 4 0 mm 2 screws that secure the modem module to the system board documented in Section 5 22 Phillips PM2 0x4 0 Screw Locations A 20 Maintenance and Service Guide Screw Listing Table A 10 Phillips PM2 0x6 0 Screw au Head MMIII Color Qty Length Thread Width Silver 11 6 0 mm 2 0 mm 5 0 mm Where used 4 screws that secure the display bezel to the display assembly documented in Section 5 15 Phillips PM2 0x6 0 Screw Locations Maintenance and Service Guide A 21 Screw Listing Table A 10 Phillips PM2 0x6 0 Screw Continued au Head MMIII Color Qty Length Thread Width Silver 11 6 0 mm 2 0 mm 5 0 mm Where used One screw that secures the display inverter to
54. form a full system recovery or recover important files from the recovery partition on the hard drive from another drive or from recovery discs that you create Creating Recovery Discs Highly Recommended After setting up the computer for the first time you can create a set of recovery discs of the full factory image using Recovery Media Creator in the HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and recover the operating system and software to factory settings in case of system failure or instability CAUTION After you create the recovery discs you can increase the amount of available space on the hard drive by deleting the recovery partition However doing this is not recommended If you delete this partition you will lose any information that is on the partition zB Only one set of recovery discs can be created for this computer B 6 Maintenance and Service Guide Software Backup and Recovery Before creating recovery discs Obtain high quality CD R DVD R or DVD R media purchased separately Q Formatted DVD RW discs and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager E Number each disc before inserting it into the optical drive of the computer mM If necessary you can cancel Recovery Media Creator before you have finished creating the recovery discs The next time you open Recovery Media Creator you will be
55. gain access to the backlight and the liquid crystal display LCD panel Q Q Disassembly procedures differ from one display assembly to another The procedures provided in this appendix are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another C 2 Maintenance and Service Guide Display Component Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers and screws that secure the display bezel to the display assembly 9 o eee eee a e ee e a e m ee ie ee ee Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide C 3 Display Component Recycling 2 Lift up and out on the left and right inside edges and the top and bottom inside edges of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel Removing the Display Bezel C 4 Maintenance and Service Guide Display Component Recycling 4 Disconnect all display panel cables from the display inverter and remove the inverter Removing the Display Inverter Maintenance and Service Guide C 5 Display Component Recycling 5 Remove all screws that secure the display panel assembly to the display enclosure 6 Remove the display p
56. he lower left corner of the screen d To change the language use the cursor control keys to navigate to the System Configuration menu d To view navigation information press f1 T To return to the Computer Setup menu press esc Maintenance and Service Guide 2 1 Troubleshooting 2 Select the File Security Diagnostics or System Configuration menu 3 To close Computer Setup and restart the computer T Select File gt Save changes and exit and then press enter O Select File gt Ignore changes and exit and then press enter T Select File gt Restore defaults and then press enter 4 When you are prompted to confirm your action press f10 Selecting from the File Menu Table 2 1 File Menu Select To Do This System Information View identification information about the computer processor memory and cache size and system ROM E View BIOS revision keyboard controller version and battery pack serial number information 2 2 Maintenance and Service Guide Troubleshooting Selecting from the Security Menu Select Setup Password Table 2 2 Security Menu To Do This Enter change or delete an Setup password Power On Password Enter change or delete a power on password Password Options Password options can be selected only when a power on password has been set Enable disable E Stringent security E Requirement of password on restart DriveLock Pass
57. hese steps a Turn the computer upside down with the front toward you b Slide the battery release latch toward the back of the computer The right side of the battery pack disengages from the computer c Lift the right side of the battery pack and swing it to the left and remove it Removing the Battery Pack Reverse the above procedure to install the battery pack 5 6 Maintenance and Service Guide Removal and Replacement Procedures 5 4 Hard Drive Hard Drive Spare Part Number Information Hard drives all 5400 rpm include cover and frame 100 GB 419124 001 80 GB 419126 001 60 GB 419125 001 1 Prepare the computer for disassembly Section 5 3 Maintenance and Service Guide 5 7 Removal and Replacement Procedures 2 Loosen the two Phillips PM2 0x5 0 screws that secure the hard drive cover to the computer 3 Lift the left side of the hard drive cover and swing it to the right and remove it Q The hard drive cover is available using spare part 419128 001 and is also included in the Plastics Kit spare part number 419157 001 Removing the Hard Drive Cover 5 8 Maintenance and Service Guide Removal and Replacement Procedures 4 Loosen the Phillips PM2 5x13 0 hard drive retention screw 5 Grasp the mylar tab on the hard drive and slide the hard drive to the right to disconnect it from the system board 6 Remove the hard drive Removing the H
58. ignal Pin Signal 1 S VHS color C signal 5 TV CD 2 Composite video signal 6 S VHS intensity ground 3 S VHS intensity Y signal 7 Composite video ground 4 S VHS color ground Maintenance and Service Guide D 3 Connector Pin Assignments Table D 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog D 4 Maintenance and Service Guide Connector Pin Assignments Table D 6 RJ 11 Modem Pin Signal Pin Signal 1 Unused gt 4 Uws 2 Tip 5 Unused 3 Ring 6 Unused Maintenance and Service Guide D 5 Connector Pin Assignments Table D 7 RJ 45 Network 12345678 Pin Signal Pin Signal 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused D 6 Maintenance and Service Guide Power Cord Set Requirements 3 Conductor Power Cord Set The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the computer is used
59. ing one at a time Test after each replacement 1 Cable between computer and computer display if applicable 2 Display 3 System board Try another display Replace system Internal and external video OK board 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Flowchart 2 6 No Video Part 1 Remove computer from docking device if connected Adjust Check brightness display of external brightness monitor Go to A in i Flowchart i 2 2 Video OK 2 No Vi Video OK Part 1 Check that computer is properly Try another seated in docking device for external bent pins on cable and for monitor monitor connection Internal and external video OK Video OK Go to Adjust external Flowchart monitor display 2 8 Nonfunctioning Docking Device if applicable Maintenance and Service Guide 2 13 Troubleshooting Flowchart 2 8 Nonfunctioning Docking Device if applicable Nonfunctioning docking device Reset power cord in docking device and power outlet Check voltage setting on docking device Reset monitor Reinstall cable connector at computer into docking device docking device Docking Docking device device operating operating Test replacement Replace docking docking device with device new computer 2 14 Ma
60. ing the computer Make special note of each screw and screw lock size and location during removal and replacement Refer to Appendix A Screw Listing for detailed information on screw and screw lock sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts The serial number is located on the bottom of the computer j uuum Serial Number Location 5 2 Maintenance and Service Guide Removal and Replacement Procedures 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components Disassembly Sequence Chart Section Description of Screws Removed 5 3 Preparing the Computer for Disassembly battery pack 0 5 4 Hard Drive 2 loosened to remove the hard drive cover 1 loosened to remove the hard drive 4 removed to disassemble the hard drive 5 5 Computer Feet 0 5 6 Bluetooth Module 2 loosened to remove the Bluetooth module cover 5 7 External Memory Module 2 loosened to remove the memory module compartment cover 5 8 Keyboard Cover 2 5 9 Keyboard 4 5 10 Fan 3 5 11 Heat Sink 4 5 12 Processor 1 loosened 5 13 Internal Memory Module 0 Maintenance and Service Guide 5 3 Removal and Replacement Procedures Disassembly Seque
61. intenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading Diskette Drive OS not loading from diskette drive Nonsystem disk message Boot from another device Diskette drive enabled in the Setup Utility Is diskette drive boot order correct Change boot priority using the Setup Utility Y oS loading Reseat diskette drive Bootable diskette in drive Check diskette for system files Try different diskette Go to Flowchart 2 17 Nonfunc tioning Device Nonsystem disk error Enable drive and cold boot N computer 0S Reset the computer loading Refer to Section 1 2 Resetting the Computer for instructions Go to Flowchart 2 17 Nonfunctioning Device Install bootable diskette and reboot computer 1 Replace diskette drive 2 Replace system board Maintenance and Service Guide Troubleshooting Flowchart 2 14 No OS Loading Optical Drive Y No OS loading from Disc CD ROM or in drive DVD ROM drive Install bootable disc Boots from CD or DVD Boots from CD or DVD Reseat drive Booting from another device Booting order correct Correct boot order using the Setup Utility N Install bootable disc and reboot computer Bootab
62. intenance and Service Guide Troubleshooting Flowchart 2 9 No Operating System OS Loading No OS loading Reset power cord in docking device and power outlet No OS loading from hard drive go to Flowchart 2 10 No OS Loading Hard Drive Part 1 No OS loading from diskette drive go to Flowchart 2 13 No OS Loading Diskette Drive No OS loading from CD ROM or DVD ROM drive go to Flowchart 2 14 No OS Loading Optical Drive No OS loading from network go to Flowchart 2 20 No Network Modem Connection NOTE Before beginning troubleshooting always check cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 15 Troubleshooting Flowchart 2 10 No OS Loading Hard Drive Part 1 OS not loading from hard drive Go to Nonsystem Flowchart disk message 2 11 No OS Loading Hard Drive Part 2 Reseat external hard drive OS loading Go to Boot Flowchart from a Check the Setup diskette aa ate ae Diskette Drive Change boot priority through rae the Setup Utility hard drive and reboot Boot Go to from Flowchart hard drive 2 17 Nonfunctioning Device 2 16 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading Hard Drive Part 2 Continued from Flowchart 2 10 No OS Loading Hard Dr
63. iption Table 1 6 Top Components Item Component Function 1 Left and right TouchPad Function like the left and right buttons on buttons 2 an external mouse 2 TouchPad Moves the pointer Can be set to perform other mouse functions such as scrolling selecting and double clicking 3 Left and right pointing Function like the left and right buttons on stick buttons 2 an external mouse 4 Pointing stick Moves the pointer 5 Vent Provides airflow to cool internal components Q To prevent overheating do not obstruct vents Use the computer only a hard flat surface Do not allow a hard surface such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow Presentation button Starts the presentation feature Volume mute button Mutes or restores volume Volume down button Decreases computer sound oO oo NIO Volume up button Increases computer sound 10 TouchPad scroll zone Scrolls upward or downward Maintenance and Service Guide Product Description The external components on the bottom of the computer are shown below and described in Table 1 7 Bottom Components 1 18 Maintenance and Service Guide Product Description Table 1 7 Bottom Components Item Component Function 1 Base enclosure cover Covers the display cable and connector 2 Docking connector Connects th
64. ive Part 1 1 Replace hard drive CD or diskette in drive 2 Replace system board Remove diskette and reboot Boot from hard drive Go to Flowchart 2 13 No OS Boot from diskette drive Loading Diskette Drive Hard drive accessible Go to Flowchart 2 12 No OS Loading Hard Drive Part 3 Reseat hard drive Hard drive accessible Run FDISK Create partition and then format hard drive to bootable C prompt Hard drive partitioned Format hard drive and bring to a bootable C prompt Hard drive formatted Load OS using Operating System Computer booted disc if applicable Go to Flowchart 2 12 No OS Loading Hard Drive Part 3 Maintenance and Service Guide Troubleshooting Flowchart 2 12 No OS Loading Hard Drive Part 3 Continued from Flowchart 2 11 No OS Loading Hard Drive Part 2 System Install OS files on hard and reboot drive Virus on hard drive Os loading from hard drive Clean virus Run SCANDISK and check for Diagnostics Replace bad sectors on diskette hard drive Can bad Replace Run diagnostics sectors n and follow 7 hard drive be fixed recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 18 Ma
65. le disc in drive Try another bootable disc Go to Flowchart 2 17 Nonfunctioning Device Reset the computer Refer to Section 1 2 Go to Flowchart 2 17 Nonfunctioning Device Resetting the Computer for instructions 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 1 No audio Computer in docking device if applicable Go to Flowchart 2 16 No Audio Part 2 Turn up audio internally or externally Undock Go to Flowchart 2 17 Nonfunctioning Device Internal audio Replace the docking device Go to Flowchart 2 16 No Audio Part 2 Maintenance and Service Guide 2 21 Troubleshooting Flowchart 2 16 No Audio Part 2 Continued from Flowchart 2 15 No Audio Part 1 Audio Reload driver in OS audio drivers configured Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in computer if applicable 1 Replace internal speakers 2 Replace audio board if applicable 3 Replace system board 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the computer and inspect cables and pl
66. leshooting audio 2 21 Computer Setup 2 1 expansion product 2 14 flowcharts 2 6 keyboard 2 24 modem 2 26 network 2 26 nonfunctioning device 2 14 2 23 OS loading 2 15 overview 2 1 pointing device 2 25 power 2 8 video 2 12 U Universal Serial Bus USB port location 1 9 1 11 1 13 pin assignments D 2 unknown password 1 4 v vents 1 10 1 17 1 19 video troubleshooting 2 12 volume buttons 1 17 WwW Windows applications key 1 15 Windows logo key 1 15 Wireless Antenna Kit spare part number 3 12 3 20 5 47 wireless button 1 11 wireless light 1 6 workstation precautions 4 6 Maintenance and Service Guide Index 7
67. lowchart 2 15 No Audio Part 1 2 16 Flowchart 2 16 No Audio Part 2 2 17 Flowchart 2 17 Nonfunctioning Device 2 18 Flowchart 2 18 Nonfunctioning Keyboard 2 19 Flowchart 2 19 Nonfunctioning Pointing Device 2 20 Flowchart 2 20 No Network Modem Connection 2 6 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting Begin troubleshooting N Beeps LEDs or error messages Is there video no boot Is the OS loading Is there sound Go to Flowchart 2 2 No Power Part 1 Check LED board speaker connections Go to Flowchart 2 6 No Video Part 1 Go to Flowchart 2 9 No Operating System OS Loading Go to Flowchart 2 15 No Audio Part 1 Go to Flowchart 2 17 Nonfunc tioning Device All drives working Go to Flowchart 2 18 Nonfunc tioning Keyboard or Flowchart 2 19 Nonfunc tioning Pointing Device Keyboard pointing device working Go to Flowchart 2 20 No Network Modem Connection Connecting to network or modem Maintenance and Service Guide Troubleshooting Flowchart 2 2 No Power Part 1 No power power LED is off Remove from docking device if applicable Go to Flowchart 2 3 No Power Part 2 Powe
68. nce Chart Continued Section Description of Screws Removed 5 14 Mini Card WLAN Module 2 A To prevent an unresponsive system and the display of a warning message install only a Mini Card WLAN device authorized for use in your computer by the governmental agency that regulates wireless devices in your country If you install a device and then receive a warning message remove the device to restore computer functionality Then contact Customer Care 5 15 Display Assembly 6 Display bezel 4 Fingerprint reader board 0 Microphone 0 Display inverter 1 Display panel 2 Display hinges 2 Wireless antenna transceivers 2 and cables 5 16 Button Board 1 5 17 Top Cover 10 5 18 TouchPad 4 5 19 Speaker 2 5 20 Infrared Board 1 5 21 System Board 6 5 22 Modem Module 2 5 23 RTC Battery 0 5 4 Maintenance and Service Guide Removal and Replacement Procedures 5 3 Preparing the Computer for Disassembly Before you begin any removal or installation procedures 1 Shut down the computer If you are unsure whether the computer is off or in hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord Maintenance and Service Guide 5 5 Removal and Replacement Procedures Battery Pack Spare Part Number Information 6 cell battery pack 419111 001 4 Remove the battery pack by following t
69. nfigured in 0S drivers and reconfigure Disconnect all Replace the power from NIC modem the computer if applicable and open nae Reseat NIC modem if applicable Replace system board 2 26 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the computer serial number and computer model number located on the bottom of the computer Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Computer Major Components 25 gt ol o m e Computer Major Components 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer Major Components Spare Part Item Description Number 1 12 1 inch XGA TFT display assembly includes 419155 001 wireless antenna transceivers and cables microphone fingerprint reader board and display cable 2 Keyboard cover 419119 001 3 Keyboards with pointing stick Belgium 419171 A41 Latin America 419171 161 Brazil 419171 201 Norway 419171 091 The Czech 419171 221 Portugal 419171 131 Republic Russia 419171 251 Denmark 419171 081 Saudi Arabia 419171 141 Europe 419171 021 Spain 419171 071 France 419171 051 Slovakia 419171 231 French Canada 419171 121 Sweden Finland 419171 B71
70. ocket Removing the Memory Module Reverse the above procedure to install an external memory module 5 16 Maintenance and Service Guide Removal and Replacement Procedures 5 8 Keyboard Cover Keyboard Cover Spare Part Number Information Keyboard cover 419119 001 1 Prepare the computer for disassembly Section 5 3 2 Position the computer with the front toward you 3 Remove the two Torx8 T8M2 0x20 0 screws that secure the keyboard cover to the computer Removing the Keyboard Cover Screws Maintenance and Service Guide 5 17 Removal and Replacement Procedures 4 Turn the computer right side up with the front toward you 5 Open the computer as far as possible 6 Lift the front edge of the keyboard cover until it detaches from the computer Releasing the Keyboard Cover 5 18 Maintenance and Service Guide Removal and Replacement Procedures 7 Lift the keyboard cover straight up and remove it Removing the Keyboard Cover Reverse the above procedure to install the keyboard cover Maintenance and Service Guide 5 19 Removal and Replacement Procedures 5 9 Keyboard Keyboard Spare Part Number Information Belgium 419171 A41 Latin America 419171 161 Brazil 419171 201 Norway 419171 091 The Czech Republic 419171 221 Portugal 419171 131 Denmark 419171 081 Russia 419171 251 Europe 419171 021 Saudi Arabia 419171 141 France 419171 051 Spain 419171 071 French Canada 419
71. oth device is turned on 2 Power light E On The computer is on E Blinking green The computer is in standby E Blinking rapidly Wrong AC adapter is connected Connect an HP Smart AC Adapter E Off The computer is off or in hibernation Maintenance and Service Guide Product Description Table 1 1 Front Components Continued Item Component 3 Battery light Function E Amber A battery pack is charging E Green A battery pack is close to full charge capacity E Blinking amber A battery pack that is the only available power source has reached a low battery condition When the battery pack reaches a critical low battery condition the battery light begins blinking more quickly E Off If the computer is connected to an external power source the light is turned off when all battery packs in the computer are fully charged If the computer is not connected to an external power source the light is turned off until the battery pack reaches a low battery condition when the light begins blinking amber 4 Drive light E Blinking green The hard drive or optical drive is being accessed E Amber HP Mobile Data Protection has temporarily parked the hard drive 5 Infrared port Provides wireless communication between the computer and an optional IrDA compliant device 6 Display release button Opens the computer 7 Internal microphone Records sound 8 Fingerprint reader
72. part number 419129 001 The thermal shield is available using spare part number 419162 001 Removing the System Board Screws Part 2 Maintenance and Service Guide 5 65 Removal and Replacement Procedures Q The thermal paste should be thoroughly cleaned from the surfaces of the video chip shield and video chip each time the shield is removed Thermal paste is included with the system board spare part kit Video Chip Shield and Video Chip Thermal Paste Locations 5 66 Maintenance and Service Guide Removal and Replacement Procedures 8 Lift the left side of the system board until the hard drive connector is clear of the base enclosure 9 Slide the system board to the left at an angle and remove it Removing the System Board Reverse the above procedure to install the system board Maintenance and Service Guide 5 67 Removal and Replacement Procedures 5 22 Modem Module Modem Module Spare Part Number Information Modem module high speed 56 K includes modem 419143 001 module cable 1 Prepare the computer for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Bluetooth module Section 5 6 Keyboard cover Section 5 8 Keyboard Section 5 9 Fan Section 5 10 Heat sink Section 5 11 Display assembly Section 5 15 Button board Section 5 16 Top cover Section 5 17 j Speaker Section 5 19 k Infrared board Sec
73. pecifications Table 6 7 System I O Addresses Continued I O Address hex System Function shipping configuration OA2 OBF Unused 0CO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port 6 10 Maintenance and Service Guide Specifications Table 6 7 System I O Addresses Continued I O Address hex System Function shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration da
74. play Component Recycling WARNING The backlight contains mercury Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Slide the backlight out of the backlight frame Removing the Backlight C 12 Maintenance and Service Guide Display Component Recycling 19 Disconnect the display cable from the LCD panel 20 Remove the screws that secure the LCD panel to the display rear panel 21 Release the LCD panel from the display rear panel 22 Release the tape that secures the LCD panel to the display rear panel Releasing the LCD Panel Maintenance and Service Guide C 13 Display Component Recycling 23 Remove the LCD panel Removing the LCD Panel 24 Recycle the LCD panel and backlight C 14 Maintenance and Service Guide D Connector Pin Assignments Table D 1 Audio Out Headphone Pin Signal Pin Signal 1 Audio out left channel 3 Ground 2 Audio out right channel Maintenance and Service Guide D 1 Connector Pin Assignments Table D 2 Audio In Microphone Pin Signal Pin Signal 1 Audio signal in 3 Ground 2 Audio signal in Table D 3 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground D 2 Maintenance and Service Guide Connector Pin Assignments Table D 4 S Video Out 0900 000 Pin S
75. play Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index vi Maintenance and Service Guide 1 Product Description The HP Compaq nc4400 Notebook PC offers advanced modularity Intel Core Duo and Celeron M processors and extensive multimedia support HP Compaq nc4400 Notebook PC Maintenance and Service Guide 1 1 Product Description 1 1 Features Intel Core Duo T2600 2 17 GHz T2500 2 00 GHz T2400 1 83 GHz and T2300 1 67 GHz or Intel Celeron M 1 60 GHz processors varying by computer model 12 1 inch XGA TFT 1024 x 768 display with over 16 8 million colors 100 80 or 60 GB high capacity hard drive varying by computer model 256 MB DDR2 synchronous DRAM SDRAM at 633 MHz and 533 MHz expandable to 4 0 GB Microsoft Windows XP Home Edition or Windows XP Professional varying by computer model Full size Windows keyboard with embedded numeric keypad TouchPad and pointing stick pointing devices including a dedicated vertical scroll region Integrated 10Base T 100Base T 1000Base T Ethernet local area network LAN network interface card NIC with RJ 45 jack Integrated high speed 56K modem with RJ 11 jack Integrated wireless support for Mini Card 802 11b g and 802 1 1a b g WLAN device Support for one Type I or Type II PC Card slot with support for both 32 bit CardBus and 16 bit PC Cards Maintenance and Service Guide Product Desc
76. r on Power outlet active Replace power cord Power on External Internal or external AC adapter Replace external AC adapter Try different outlet Internal Go to Flowchart Power on 2 5 No Power Part 4 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Flowchart 2 4 No Power Part 3 Open computer Loose or damaged parts Close computer and retest Power on Reseat loose components and boards and replace damaged items Replace the following items if applicable Check computer operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board NOTE Replace these items as a set to prevent shorting out among components Maintenance and Service Guide Troubleshooting Flowchart 2 6 No Video Part 1 No video Stand alone or docking device Stand alone Internal or external display External Adjust brightness Video OK Check for bent pins on cable Video OK Internal Docking Device Go to Flowchart 2 7 No Video Part 2 Adjust brightness NOTE To change from internal to external display use the hotkey combination Video OK Press lid switch to ensure operation Video OK Replace the follow
77. r up on battery power Power up on battery power Reset power N Go to Power up Power up i Reset Flowchart 9 bia power on AC power 2 4 No Power Part 3 Y Power up in docking device NOTES 1 On select computer models there is a separate reset button 2 On select computer models the computer can be reset using the standby switch and either the lid switch or the main power switch 1 Reset the power cables in the docking device and at the AC outlet 2 Be sure the AC power source is active 3 Be sure that the power strip is working Go to Power up Flowchart in docking 2 8 Nonfunctioning device Docking Device if applicable 2 8 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on Check battery pack by recharging it moving it to another computer N Replace Power on power supply if applicable lt Go to Flowchart 2 4 No Power Part 3 Power on Maintenance and Service Guide 2 9 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Flowchart 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Reseat AC adapter in computer and at power source Powe
78. rews that secure the top cover to the computer ee cl j T l l l l l Removing the Top Cover Screws Part 1 5 52 Maintenance and Service Guide Removal and Replacement Procedures 4 Turn the computer right side up with the front toward you 5 Remove the two Torx8 T8M2 0x20 0 screws that secure the rear keyboard cover to the computer 6 Remove the rear keyboard cover Q The rear keyboard cover is available using spare part number 419120 001 7 Remove the Phillips PM2 0x4 0 screw that secures the top cover to the computer Removing the Rear Keyboard Cover Maintenance and Service Guide 5 53 Removal and Replacement Procedures 8 Disconnect the TouchPad cable from the system board 9 Lift the rear edge of the top cover until it disengages from the base enclosure 10 Lift the top cover straight up and remove it Removing the Top Cover Reverse the above procedure to install the top cover 5 54 Maintenance and Service Guide Removal and Replacement Procedures 5 18 TouchPad TouchPad Spare Part Number Information TouchPad includes cable and bracket 419165 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a Hard drive Section 5 4 b d e f Keyboard cover Section 5 8 Keyboard Section 5 9 Display assembly Section 5 15 Button board Section 5 16 Top cover Se
79. ription External 65 watt AC adapter with 3 wire power cord 6 cell Li Ion battery pack Audio speaker Volume up volume mute and volume down buttons Connectors Infrared Audio out headphone Audio in microphone Universal Serial Bus USB v 2 0 3 ports 1 powered Smart adapter power External monitor RJ 45 network RJ 11 modem S Video out PC Card Digital Media Slot Primary battery pack Accessory battery pack a se ee ee ee ee ee ee ee ee ee O Docking connector Maintenance and Service Guide 1 3 Product Description 1 2 Resetting the Computer If the computer you are servicing has an unknown password follow the steps below to reset the password These steps also clear CMOS Q The following steps will not clear an unknown password if the stringent security option has been enabled in the BIOS If stringent security is enabled the system board must be replaced to reset an unknown password Refer to Section 5 21 System Board for more information on replacing the system board Before replacing the system board perform the steps below to be sure that stringent security has been properly enabled Enabling stringent security provides enhanced prtotection for the power on password and administrator password and other forms of power on authorization Stringent security is enabled disabled by accessing the Password Options menu in the Computer Setup utility Refer to Section 2 1 Computer Se
80. rolled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software Exhaust air is displaced through the ventilation grill located on the left side of the computer 1 20 Maintenance and Service Guide 2 Troubleshooting WARNING Only authorized technicians trained by HP should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load This utility includes settings that are not available in Windows Using Computer Setup Information and settings in Computer Setup are accessed from the File Security Diagnostics or System Configuration menus 1 Turn on or restart the computer Press f10 while the F10 ROM Based Setup message is displayed in t
81. t Ethernet Controller Maintenance and Service Guide 6 7 Specifications Table 6 6 System Interrupts Continued IRQ11 Intel USB EHCI controller 24CD Intel USB UHCI controller 24C4 Intel USB UHCI controller 24C7 Intel Pro Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none Q PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 6 8 Maintenance and Service Guide Specifications I O Address hex Table 6 7 System I O Addresses System Function shipping configuration 000 OOF DMA controller no 1 010 01F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers 025 O3F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 O5F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable RTC 072 O7F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 O9F Unused OAO 0A1 Interrupt controller no 2 Maintenance and Service Guide 6 9 S
82. t or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the computer damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in hibernation turn the computer on and then shut it down through the operating system Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Before handling a drive be sure that you are discharged of Static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the packag
83. ta register PCIDIVO 1 Maintenance and Service Guide 6 11 Specifications System Memory Map Table 6 8 Size Memory Address System Function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 O0FFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Video memory direct access 4 GB 08200000 FFFEFFFF Unused 64 KB FFFFOO00 FFFFFFFF System BIOS 6 12 Maintenance and Service Guide A Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the computer All screws and screw locks listed in this appendix are available in the Screw Kit spare part number 373556 001 Maintenance and Service Guide A 1 Screw Listing Table A 1 Phillips PM2 0x5 0 Screw m Head III Color Qty Length Thread Width Black 6 5 0 mm 2 0 mm 4 5 mm JN m Where used Two screws that secure the hard drive cover to the computer screws are captured on the cover by C clips documented in Section 5 4 Two screws that secure the memory module compartment cover to the computer screws are captured on the cover by C clips documented in Section 5 7 Phillips PM2 0x5 0 Screw Locations A 2 Maintenance and Service Guide
84. ter operates well within this range of temperatures 6 2 Maintenance and Service Guide Specifications Table 6 2 12 1 inch XGA TFT Display Dimensions Height Width Diagonal 20 7 cm 8 1 in 33 1 cm 13 0 in 39 1 cm 15 4 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch 0 300 x 0 300 mm Format 1024 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power consumption 3 5 W Viewing angle 65 horizontal 50 vertical typical Maintenance and Service Guide 6 3 Specifications Table 6 3 Hard Drives 100 GB 80 GB 60 GB Dimensions Height 9 5 mm 9 5 mm 9 5mm Width 70mm 70 mm 70mm Weight 99g 102g 99g Interface type SATA SATA SATA Transfer rate Synchronous maximum 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 3ms 3ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blockst 195 363 650 156 301 488 117 210 240 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Certain restrictions and exclusions apply Consult Customer Care for details 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Tactual drive specific
85. the computer E In standby slide toward the front of the computer and release to exit standby E In hibernation slide toward the front of the computer and release to exit hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures cannot be used slide toward the front of the computer and hold for 4 seconds to turn off the computer 7 Speaker Enables you to listen to music and hear audio alerts and signals from programs Maintenance and Service Guide 1 11 Product Description The external components on the rear panel of the computer are shown below and described in Table 1 4 Rear Panel Components 1 12 Maintenance and Service Guide Product Description Table 1 4 Rear Panel Components Item Component Function 1 USB port Connects USB 1 1 and 2 0 compliant devices to the computer using a standard USB cable 2 RJ 11 modem jack Connects a modem cable Enabled with 56 K connectivity 3 RJ 45 network jack Connects a network cable Enabled with 10BASE T 100BASE TX 1000BASE T connectivity 4 Smart adapter power Connects an AC adapter an optional connector AC adapter or an optional power cable 5 External monitor port Connects an optional VGA external monitor or projector 6 S Video out jack Is a 7 pin dual purpose jack It connects an optional S Video device such as a television VCR camcorder overhead projector or video capture car
86. the board Removing the Bluetooth Module Reverse the above procedure to install the Bluetooth module Maintenance and Service Guide 5 13 Removal and Replacement Procedures 5 7 External Memory Module Memory Module Spare Part Number Information PC2 5300 PC2 4200 2048 MB 419149 001 2048 MB 419148 001 419145 001 419144 001 3 1024 MB a 419151 001 ie MB 419150 001 419147 001 7 419146 001 256 MB 256 MB 1 Prepare the computer for disassembly refer to Section 5 3 2 Position the computer with the front toward you 5 14 Maintenance and Service Guide Removal and Replacement Procedures 3 Loosen the two Phillips PM2 0x5 0 screws that secure the memory module compartment cover to the computer 4 Lift the left side of the cover and swing it to the right to remove the memory module compartment cover zB The memory module compartment cover is included in the Plastics Kit spare part number 419157 001 Removing the Memory Module Compartment Cover Maintenance and Service Guide 5 15 Removal and Replacement Procedures 5 Spread the retaining tabs on each side of the memory module socket to release the memory module The side of the module opposite the socket rises away from the computer 6 Slide the module away from the socket at an angle 7 Remove the memory module Q Memory modules are designed with a notch to prevent incorrect installation into the memory module s
87. tick for use in French Canada 419171 131 Keyboard with pointing stick for use in Portugal Maintenance and Service Guide 3 21 Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 419171 141 Keyboard with pointing stick for use in Turkey 419171 151 Keyboard with pointing stick for use in Greece 419171 161 Keyboard with pointing stick for use in Latin America 419171 171 Keyboard with pointing stick for use in Saudi Arabia 419171 201 Keyboard with pointing stick for use in Brazil 419171 211 Keyboard with pointing stick for use in Hungary 419171 221 Keyboard with pointing stick for use in the Czech Republic 419171 231 Keyboard with pointing stick for use in Slovakia 419171 251 Keyboard with pointing stick for use in Russia 419171 281 Keyboard with pointing stick for use in Thailand 419171 291 Keyboard with pointing stick for use in Japan 419171 A41 Keyboard with pointing stick for use in Belgium 419171 AB1 Keyboard with pointing stick for use in Taiwan 419171 AD1 Keyboard with pointing stick for use in Korea 419171 B71 Keyboard with pointing stick for use in Sweden Finland 419171 BB1 Keyboard with pointing stick for use in Israel 419171 DD1 Keyboard with pointing stick for use in Iceland 431167 001 Display Bracket Kit includes display hinges 3 22 Maintenance and Service Guide 4 Removal and Replacement Preliminaries
88. tion 419107 001 65 watt power supply 419108 001 Wireless Antenna Kit includes wireless antenna transceivers and cables 419110 001 Base enclosure 419111 001 6 cell 5 1 Ah battery pack 419112 001 Button board includes button board cable 419113 001 Infrared board includes cable 419116 001 System board 419117 001 Bluetooth module includes Bluetooth module cable 419118 001 Cable Kit 419119 001 Keyboard cover 419120 001 Rear keyboard cover 419124 001 100 GB hard drive 5400 rpm includes cover and frame 419125 001 60 GB hard drive 5400 rpm includes cover and frame 419126 001 80 GB hard drive 5400 rpm includes cover and frame 419127 001 Fan 419128 001 Hard drive cover 419129 001 Hinge saddle 419130 001 Display inverter Maintenance and Service Guide 3 19 Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 419132 001 Logo Kit 419133 001 Display bezel includes fingerprint reader board 419134 001 Display Cable Kit 419135 001 Display enclosure 419141 001 12 1 inch XGA TFT display panel 419142 001 Display Rubber Screw Cover Kit 419143 001 Modem module high speed 56K includes modem module cable 419144 001 PC2 4200 1024 MB memory module 419145 001 PC2 5300 1024 MB memory module 419146 001 PC2 4200 256 MB memory module 419147 001 PC2 5300 256 MB memory module 419148 001 PC
89. tion 5 20 l System board Section 5 21 mye ho ao amp p a 2 Turn the system board upside down with the front toward you 5 68 Maintenance and Service Guide Removal and Replacement Procedures 3 Disconnect the modem module cable from the two connectors on the system board 4 Remove the two Phillips PM2 0x4 0 screws that secure the modem board to the system board 5 Lift the right side of the modem board to disconnect it from the system board 6 Remove the modem board Removing the Modem Board Reverse the above procedure to install the modem board Maintenance and Service Guide 5 69 Removal and Replacement Procedures 5 23 RTC Battery RTC Battery Spare Part Number Information RTC battery 383625 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Bluetooth module Section 5 6 Keyboard cover Section 5 8 Keyboard Section 5 9 Fan Section 5 10 Heat sink Section 5 11 Display assembly Section 5 15 Button board Section 5 16 Top cover Section 5 17 Speaker Section 5 19 k Infrared board Section 5 20 l System board Section 5 21 mo ho ao gs p et pk 2 Turn the system board upside down with the left side toward you 5 70 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the RTC battery from the system board socket Removing the RTC
90. to the computer documented in Section 5 10 7 T Torx T8M2 0x8 0 Screw Locations A 14 Maintenance and Service Guide Screw Listing Table A 7 Torx T8M2 0x8 0 Screw Continued gt IM Head MMI Color Qty Length Thread Width Black 5 8 0 mm 2 0 mm 5 0 mm Where used One screw that secures the system board and display support frame to the computer documented in Section 5 21 One screw that secures the system board and thermal shield to the computer documented in Section 5 21 T Illl gA i Torx T8M2 0x8 0 Screw Location Maintenance and Service Guide A 15 Screw Listing Table A 8 Phillips PM2 5x7 0 Screw jam Head MMIII Color Qty Length Thread Width Black 4 7 0mm 2 5mm 5 0 mm Where used 4 screws that secure the heat sink to the computer documented in Section 5 11 Phillips PM2 5x7 0 Screw Locations A 16 Maintenance and Service Guide Screw Listing Table A 9 Phillips PM2 0x4 0 Screw O jm Head MMIII Color Qty Length Thread Width Silver 10 4 0 mm 2 0 mm 4 0 mm Where used 2 screws that secure the Mini Card WLAN module to the computer documented in Section 5 14 Phillips PM2 0x4 0 Screw Locations Maintenance and Service Guide A 17 Screw Listing Table A 9 Phillips PM2 0x4 0 Screw Continued jm Head MMIII Color Qty Length Thread Width Silver 10 4 0 mm 2 0 mm 4 0 mm Where used One scr
91. ton WLAN module for most of the world 359106 001 __ MOW use 802 11b g Silverton WLAN module for rest of the world 359107 001 ROW use 802 11a b g FRLN WLAN card for MOW use 373888 001 802 11a b g FRLN WLAN card for ROW use 373889 001 802 11a b g FRLN WLAN card for use in Japan 373888 291 802 11a b g FRLN WLAN card for use in Europe 377792 001 802 11a b g DynaStar WLAN card for MOW use 337407 001 802 11a b g DynaStar WLAN card for ROW use 337407 002 802 11a b g DynaStar WLAN card for use in Japan 337407 291 802 11a b g ATMC WLAN card for MOW use 377408 001 802 11a b g ATMC WLAN card for ROW use 377408 002 802 11a b g ATMC WLAN card for use in Japan 377408 291 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard cover Section 5 8 3 Release the keyboard Section 5 9 5 32 Maintenance and Service Guide Removal and Replacement Procedures 4 Make note of which antenna cable is attached to which antenna clip on the Mini Card WLAN module then disconnect the auxiliary and main antenna cables from the Mini Card WLAN module 5 Remove the two Phillips PM2 0x4 0 screws that secure the Mini Card WLAN module to the computer The edge of the Mini Card WLAN module opposite the socket rises away from the computer 6 Remove the Mini Card WLAN module by pulling the module away from the socket at an angle The Mini Card WLAN modules are designed with a notch to prevent incorrect installation
92. tup for more information 1 Prepare the computer for disassembly refer to Section 5 3 Preparing the Computer for Disassembly for more information 2 Remove the real time clock RTC battery refer to Section 5 23 RTC Battery for more information on removing and replacing the RTC battery 3 Wait approximately 5 minutes 4 Replace the RTC battery and reassemble the computer 5 Connect AC power to the computer Do not reinsert any battery packs at this time 6 Turn on the computer All passwords and all CMOS settings have been cleared 1 4 Maintenance and Service Guide Product Description 1 3 Power Management The computer comes with power management features that extend battery pack operating time and conserve power The computer supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch resume Power button Advanced Configuration and Power Management ACPM compliance Maintenance and Service Guide 1 5 Product Description 1 4 External Components The external components on the front of the computer are shown below and described in Table 1 1 Front Components Item Component Table 1 1 Front Components Function 1 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or Blueto
93. uct Description The external components on the left side of the computer are shown below and described in Table 1 3 Left Side Components Table 1 3 Left Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer The purpose of security solutions is to act as deterrents These deterrents may not prevent a product from being mishandled or stolen 2 Vent Provides airflow to cool internal components Q To prevent overheating do not obstruct vents Use the computer only a hard flat surface Do not allow a hard surface such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow Depending on the computer model vents vary in number and location 1 10 Maintenance and Service Guide Product Description Table 1 3 Left Side Components Continued Item Component Function 3 Wireless button Turns the wireless functionality of the WLAN or Bluetooth device on or off but does not establish a connection To establish a wireless connection a wireless network must already be set up 4 USB port Connects a USB 1 1 and 2 0 compliant device to the computer using a standard USB cable 5 Info Center button Launches Info Center which enables you to open various software solutions 6 Power switch When the computer is E Off slide toward the front of the computer and release to turn on
94. ugs for bent or broken pins or other damage Fix or replace broken item Any physical device detected Go to Flowchart Reattach device 2 9 No Close computer Replace hard drive Operating System plug in power OS Loading and reboot Replace NIC If integrated NIC replace system board Device boots properly Device boots properly Replace diskette drive Maintenance and Service Guide 2 23 Troubleshooting Flowchart 2 18 Nonfunctioning Keyboard Keyboard not operating properly Connect computer to good external keyboard External Replace device system works board Reseat internal keyboard connector if applicable Replace internal keyboard or Replace system board 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 19 Nonfunctioning Pointing Device Pointing device not operating properly Connect computer to good external pointing device External Replace device system works board Reseat internal pointing device connector if applicable Replace internal pointing device or cable Replace system board Maintenance and Service Guide 2 25 Troubleshooting Flowchart 2 20 No Network Modem Connection No network or modem connection Network Replace jack or modem jack or have jack active activated Digital Connect ine to nondigital NIC modem co
95. use in Japan 373889 001 802 11a b g FRLN WLAN Mini Card WLAN module for use in the rest of the world Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 375557 001 DVD RW and CD RW Double Layer Combo Drive for use in External MultiBay Il and HP Docking Station 377408 001 802 11a b g ATMC WLAN Mini Card WLAN module for use in most of the world 377408 002 802 11a b g ATMC WLAN Mini Card WLAN module for use in the rest of the world 377408 291 802 11a b g ATMC WLAN Mini Card WLAN module for use in Japan 377792 001 802 11a b g FRLN WLAN Mini Card WLAN module for use in Europe 380089 001 HP Docking Station Miscellaneous Plastics Kit 383520 001 Base enclosure cover 383556 001 Screw Kit 383625 001 RTC battery 391174 001 HP Docking Station 120 W AC adapter 409969 001 Intel Core Duo T2300 1 67 GHz processor includes thermal paste 409970 001 Intel Core Duo T2400 1 83 GHz processor includes thermal paste 409971 001 Intel Core Duo T2500 2 00 GHz processor includes thermal paste 409972 001 Intel Core Duo T2600 2 17 GHz processor includes thermal paste Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 413267 001 HP Docking Sta
96. words Enable disable DriveLock change a DriveLock user or master password DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the computer Smart Card Security Enable disable smart card power on support A setup password must be established to use this feature TPM Embedded Security Enable disable E Embedded security device state E Power on authentication support E Automatic DriveLock support System IDs Establish E Notebook asset tracking number E Notebook ownership tags Disk Sanitizer Establish fast optimum or custom settings for disk sanitizing Not applicable to SuperDisk LS 120 drives Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Diagnostics Menu Table 2 3 Diagnostics Menu Select To Do This HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Memory Check Run a quick comprehensive test on system memory on the following categories Walking Os Walking 1s E High Address line testing E Alternate Pattern testing 2 4 Maintenance and Service Guide Troubleshooting Selecting from the System Configuration Menu Table 2 4 System Configuration Menu Select To Do This Language Change the Computer Setup language Boot Options Enable disable MultiBoot which sets a startup sequence that can include most bootable
97. ystem board 419116 001 Q When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board E Memory modules Section 5 7 and Section 5 13 Processor Section 5 12 Mini Card WLAN module Section 5 14 Modem module Section 5 22 RTC battery Section 5 23 1 Prepare the computer for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Bluetooth module Section 5 6 Keyboard cover Section 5 8 Keyboard Section 5 9 Fan Section 5 10 Heat sink Section 5 11 Display assembly Section 5 15 Button board Section 5 16 Top cover Section 5 17 Speaker Section 5 19 Infrared board Section 5 20 ry ho ao op moo Maintenance and Service Guide 5 63 Removal and Replacement Procedures 2 Disconnect the Bluetooth module cable from the system board and remove the cable 3 Remove the four Torx8 T8M2 0x5 0 screws that secure the system board to the computer Removing the System Board Screws Part 1 5 64 Maintenance and Service Guide Removal and Replacement Procedures 4 Remove the Torx8 T8M2 0x8 0 screw that secures the display support frame to the computer 5 Remove the hinge saddle 6 Remove the Torx8 T8M2 0x8 0 screw that secures the thermal shield to the computer 7 Remove the thermal shield Q The hinge saddle is available using spare

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