LunchPrepay.com Parent User Manual
Contents
1. This process usually takes less than a day Students must be verified before we can accept payments This can usually be done instantly however in some cases it can take up to 24 hours Once this process has completed you can make payments directly to your student s account from www LunchPrepay com Why is the verification process necessary for lunch payments This is how we make sure that your payment is credited to the correct student s cafeteria account We check for a match on the student s last and first name school and student Number This can usually be done instantly however in some cases it may take up to 24 hours Once a student has been verified lunch payments are processed by a service that runs automatically throughout the day Verification is not required for School Fees because they are handled individually at the district or school level e If ithas been more than 24 hours please contact your school district office and ask for the Student Nutrition Department They will be able to assist you How long does it take for the payment to show at my student s school Generally all lunch payments are applied within 24 hours How do know it is safe to enter my credit card information on www LunchPrepay com LunchPrepay com has 128 Bit Encryption provided by Thawte Thawte is the most trusted name in online shopping All information submitted is protected by our secure server which automatically encrypts your personal2. LunchPrepay com Parent User Manual ziu ae Meals Plus Keeping the funchline moving Education Management Systems Inc 4110 Shipyard Blvd Wilmington NC 28403 www mealsplus com or 800 541 8999 Table of Contents 1 0 Welcome to LUNCHPrepay comm ccscsccccscsccccccscsccccccscsceccccscsceccccscscescccecscecess 1 1 1 NV CVC OIG aara A E A E A EEA AEA 1 1 2 NON USOT aeea E E EE tuscuatuiucroens 2 1 3 Paricpatne SOIC ONS sennie aE EEEE 5 1 4 MOT IINS Ot E e E E E E E OEE E E EA E eee oo 5 1 5 POVA V POUC oore E E 5 1 6 ABOUTUS eare E E E E E EE EEE E EAE 6 1 7 CONTACT WS e E E I E E ata 6 1 8 AEI A O a E E E EE E AAE A A 7 Frequently Asked QUESTIONS ccccccsssccceseccceececeuececeeseceeeecesencessueeeseaecessaecessuness 7 1 9 Nutritional ON IN AION 5 teeseeca ne stance seeceteatee sue coccracecsan sar coccusetessecavecaccasemeseecabuccace 11 L10 Fnduson FACCO OOK susuran En E Er dE EEE DT 12 1 11 LunchPrePay com Website cccccssecccessecceesececesececenececeescecseneceseuecessuneesseaess 12 2 0 Paren EFUN IONS easar E EEE E ETE EE E E EES 13 21 ELAS LOOM AOne are 24 een eco 13 2 2 FSG Fe COS oa citer candace teeta dd eslgrne soars anaied eatbces tee ooiecas a 14 2 3 Student INM Onmass saneveatetanncteasmlequate aed atdapievaninassasenantenct 14 2 4 NOOI FCS terete ce sss E E A E E E eee A tect 15 2 5 System NOTES ANG Messages icgecdeivescorvapacansbadensusubowanadanernsensaracansbaietewatnermunteses
3. Use box to agree to Terms of Use and Privacy Policy e Click Register Me If an annual fee applies the payment screen will appear Enter the credit card information Registration Payment This is the yearly registration fee to establish your account Student will not receive credit for this fee Please make sure you enter your credit card information as it appears on your card Your address must match the mailing address the credit card company has on file for you otherwise your payment will not be authorized This fee is non refundable our Credit Card Information First Name As it appears on Credit Card Last Name As it appears on Credit Card irstname Lastname Address Line 1 Address Line 2 Credit Card Billing Address State Province Zip North Carolina E al 12345 Credit Card Number V Save to Wallet Card Code What is this 4111111111111111 Card Expiration Month Card Expiration Year 01 a 2010 i C I have read and I abide by the rules and regulations stated in the Terms of Use and Privacy Policy Annual fee of 10 00 will be charged to your credit card There is no refund Process Annual Fee sas MasterCard VISA fice The information you enter here must match the credit card s billing information If Save to Wallet is checked it will save your credit card information to Manage Wallet so the information will not need to be re entered This feature is optional
4. for recurring payments and becomes un verified or deleted the recurring payment will be automatically unscheduled Wallet Account secu Y Payment Frequency WEEKLY every Monday morning v Number of Payments 6 Lunch Payments Student Name Amount CAMDEN Stohl 10 00 Schedule Payments e Select the wallet account to be used from the Wallet Account dropdown list 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 18 Select Monthly first of every month or Weekly every Monday morning from the Frequency dropdown list Enter the number of payments to be scheduled in the Number of Payments field Click Schedule Payments to save o You will get a message that tells you when the next payment will be made Message from webpage x Payments scheduled successfully Your first payment will occur on 07 27 2009 The page refreshes The Wallet Account Payment Frequency and Next Payment will display with the parent s selections as well as the Student Name and Amount of the recurring payment The amount of payments remaining will display in the Next Payment field Wallet Account secu Payment Frequency WEEKLY every Monday morning Next Payment 01 09 2012 6 payments remaining Lunch Payments Student Name Amount CAMDEN Stohl 10 00 Total Lunch Payments 1 95 Service Charge 10 00 1 95 11 95 Unschedule Payments The
5. for your Facebook Account at www facebook com facebook Facebook helps you connect and share with Sign Up the people in your life It s free and always will be l i First Name A A 2 L 8 Last Name 2 a amp he Your Email A Re enter Email 2 Ci L A New Password Iam Select Sex Birthday Month Day Year Why do I need to provide my birthday Sign Up Create a Page for a celebrity band or business English US Espa ol Portugu s Brasil Francais France Deutsch Italiano sa eet SA Me ASB Facebook 2011 English US Mobile gt Find Friends Badges gt People Pages About Advertising Create a Page Developers Careers Privacy Terms Help e Enter LunchPrepay com in the Search field to search for the LunchPrePay com App facebook LunchPrePay com aD 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 28 e When prompted allow LunchPrePay access to your basic Facebook information essentially your name and email address for validation purposes Request for Permission LunchPrePay com is requesting permission to do the following Access my basic information Includes name profile picture gender networks user ID list of friends and any other information I ve shared with everyone Access posts in my News Feed LunchPrePay com By proce
6. information so that it cannot be read while traveling over the Internet What do do if do not see all my students listed on the payment screen If all the students you have entered do not show up on the payment screen it is possible the information you supplied could have been typed incorrectly Please go to the Manage Student page and check the student s first and last name school and Student Number Correct any errors and save your changes This student s account will be available as soon it is verified with the school s information Why do I not see my district s name listed under Participating Schools 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 9 If your district s name is not listed under the Participating Schools page then they have not signed up with Education Management Systems Inc to participate in LunchPrepay com Please encourage them to contact us What if my student s school is not listed If your student s school is not listed in the dropdown box you will need to check with your school district directly They will be able to tell you if the school will be added to our program How do set up a low balance notification Go to Manage Profile and enter the Low Balance amount Check Send Notifications You will receive an e mail when the balance drops below the amount you set You must have Premium service to use this feature
7. membership you can still make payments for meals and school fees online but you will not be able to look up your student s balance or meal history and you will not receive Low Balance notifications The regular payment fees will apply but there is no registration fee You can upgrade to premium service at any time if the service is available in your district When you make Payments a percentage will be added to cover the cost of processing the credit card transaction One online payment can be split among all of the students attached to your account with no additional cost What does the processing fee cover The payment fee covers the fees that the credit card company charges for processing the transaction In some areas the fee is partially paid by the school district 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 8 Do have to pay a separate registration fee for each student No one registration fee covers all the students in your family who attend school in the Same district What does the registration fee include The registration fee gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set It includes all the students in your family who attend school in the same district How long from the time I register as a New User can make a lunch payment
8. software and services for the Management of the K 12 Education environment We provide cafeteria management software along with financial packages developed specifically to meet the needs of todays school administrators and business managers We are totally committed to this environment and only it and will always strive to provide product updates that lead to the highest quality of software possible a Over 17 years of providing solutions Over 25 years of education experience Excellent suppor from our Help Desk staff Our Contact Information Education Management Systems Inc 4110 Shipyard Boulevard Wilmington NC 28403 Email ContactUs LunchPrepay com 1 7 Contact Us If a logged in user submits a message from Contact Us an email will be sent directly to the District Administrator The email text will include the User Name and Student Names and Numbers Contact Us Message will be sent to your District s Administrator Your Name UserName LunchPrepay Your E mail user email com Confirm E mail user email com Your Telephone 123 123 1234 Comments 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 7 1 8 Help FAQ This information can also be viewed from the LunchPrepay website by clicking Help FAQ Frequently Asked Questions What is my child s Student Number The Student Number is a unique number assigned by your school district o
9. they are not handled by the automatic update 2 13 District Menu User Page This is a link to the School District s lunch calendar website e Ifthe web address needs to be updated please contact Meals Plus support 2 14 Help FAQ User Page Please see the FAQ here 2 15 Contact Us Please See Contact Us here 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 26 A About Us 6 Add New Students 21 C Contact Us 6 D District Menu User Page 25 E Edit Existing Students 23 Find us on Facebook 12 Frequently Asked Questions 7 L LunchPrePay com Website 12 M Make Payment 16 Manage Profile 19 Manage Students 21 Manage Wallet 20 N New User 2 Nutritional Information 11 Index Parent Functions 14 Parent s Home Page 13 Participating Schools 5 Payment History User Page 24 Privacy Policy 5 Recurring Payments 17 School Fees 15 School Fees User Page 23 Student Information 14 System Notes and Messages 15 T Terms of Use 5 U Users Menu 13 W Welcome 1 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 27 3 0 Appendix A How to Access Your LunchPrePay Account on Facebook NOTE If you do not already have a LunchPrePay account you will have to register on www lunchprepay com first e Enter your log information
10. to access the application The link will open in a new window If you are not signed in to Facebook you will be redirected to the Facebook login page http apps facebook com lunchprepay After you allow permission to the application a link will be available on your Facebook homepage Ea Welcome News Feed E Messages Br Events A Friends App will be added to your da Create Group Facebook menu LunchPrePay com Photos a Apps 1 11 LunchPrePay com Website e Enter your district level User Name and Password and click Sign In O If you do not know your district level User Name or password please contact Meals Plus support If you are logged in as a district level user you can add or delete users under Manage District Manage District Logins MEMBERLOGIN UserName Password Sign In Forgot Login Info 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 13 2 0 Parent Functions 2 1 Parent s Home Page PARENTFUNCTIONS Home S Home New Hanover County Schools 910 254 4299 Student Name Balance Last LPP Payment Meal History Verified R P t ee aidit ie CAMDEN Stohl 13 10 iMsaltistoy v O Manage Profile S Make Payment o Manage Wallet School Fees LunchPrepay com now offers payment processing for Shopping Cart O school Fees student school fees Click here to begin shopping Empty P
11. total amount charged to the parent for each payment will display below the student name To delete a scheduled payment go to the Recurring Payments page and click Unschedule Payments 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 19 2 8 Manage Profile Manage Profile is where the parent can change their password email address and other account information NOTE This information is used ONLY for managing LunchPrepay accounts it is never shared with anyone else Manage Profile Your membership expires on 3 7 2009 Enter your changes and click the Update button to save your profile District LPP School District il E mail user email com First Name UserName Last Name LunchPrepay Address 1 User Address 1 Address 2 User Address 2 City Wilmington State North Carolina M Zip 12345 Phone 123 123 1234 Password eeeccece Confirm Password eecccece Low Balance Notifications Send Low Balance E mail Notifications when my balance is below 10 00 e Fill in the text fields and click Update to save the information em VY Why do we need name and address here since it is also listed with the credit card information Name and address are required here in case we have to contact the parent about their account The credit card information is ONLY used for processing payments It is not available to the District Adminis
12. 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 5 e After the Registration is done the next step is to Add Students under Manage Students 1 3 Participating Schools Participating Schools allows the user to verify that LunchPrePay is available for their child s school before registering Participating Schools Choose a State North Carolina Choose a school district to view participating schools McDowell County Public Schools Early Headstart e Select a state from the Choose a State dropdown list e Select a district from the Choose a school district to view participation schools dropdown list e Click View Schools e The participating schools will display 1 4 Terms of Use Terms of Use displays the terms and conditions set forth below that apply to your use of the LunchPrepay com website call center payment service and related facilities e Please read for registering 1 5 Privacy Policy Education Management Systems Inc takes your privacy seriously Please read this section to learn more about our privacy policy 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 6 1 6 AboutUs About Us provides a brief description of Educational Management Systems as well as the company s vision About Us Education Management Systems is dedicated to providing quality
13. How do find out what my student has been buying for lunch On your home page click on Meal History next to the student s name You must have premium service to use this feature How do I pay School Fees using LunchPrepay com Log in to your LunchPrepay user account It can be either Premium or Basic You do not need to have any verified students to pay school fees Click on School Fees to view a list of the items that can be paid online in your school district e Click Add to add an item to your shopping cart You can enter multiple quantities if desired e Click View Cart to view the list of items From the Shopping Cart you can attach student names to items e Click Make Payment to process your payment The school will be notified that the payment has been made It will not be applied to your child s cafeteria account What if forget my user name or password Click on Forgot Login Info on the Login screen Send us your registered e mail address and we will send you a return e mail with your information What if can t remember what e mail address used or it is no longer available Contact your school district administrator and they will assist you During the summer why does my student s account show up as Not Verified Over the summer months the link between our website LunchPrePay com and the school s cafeteria server is down Most schools are out for summer break and the cafeteria staff and teachers have the summer o
14. TIONS O Home e Make Payment O Recurring Payments 9 Manage Profile Manage Wallet Manage Students Co School Fees O Payment History 9o District Menu e Click any link to go to that page 2 3 Student Information The page will display a list of all their students along with a green check if the student is verified e The last LunchPrepay Payment that was made for each student will display e Premium users will also see each student s Balance from Point of Sale and a button for looking up Meal History Student Name _ Balance Last LPP Payment Meal History Verified Jessica Randolph 12 10 10 00 On 01 30 2008 Meal History i Jason Randolph 9 85 10 00 On 01 30 2008 Meal History Y Jeremy Randolph NOT VERIFIED x e Click on Meal History to display a list of all the transactions for that student Meal History for Jessica Randolph iDescription Price Oty Balance Voided 01 23 2008 LUNCH PIZZA 01 22 2008 LUNCH PIZZA 01 22 2008 SANDWICH 01 18 2008 LUNCH SALAD BAR 01 17 2008 LUNCH PIZZA 01 15 2008 LUNCH PIZZA 01 14 2008 NET PAYMENT 01 14 2008 LUNCH SALAD BAR 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 15 e A student must be verified before lunch payments can be made If a student is Not Verified a Meal History link will not display o Click the student s name in blue to go to the Manage Students page o Make any co
15. an error while making a payment and then find a charge on my credit card anyway All credit cards are processed through a third party service that verifies all the credit card information and payment amount The service verifies that your name address card number and card code match exactly to what your credit card company has on file If there is a mismatch the service sends a message to us that the charge failed Depending on your credit card company s policy the payment amount may still show as a Pending or a Temporary Hold against your account Again depending on your credit card company s policy it may take a day or two for the temporary hold to be removed Please note that LunchPrepay com has no control over this process 1 9 Nutritional Information Nutritional Information provides links to nutritional resources Nutrition Information Below is a list of school nutrition related websites School Nutrition Association National School Lunch Program Food and Nutrition Service American Dietetic Association Children s Nutrition Research Center 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 12 1 10 Find us on Facebook This provides instructions for accessing LunchPrePay com on Facebook Find us on Facebook Access LunchPrepay com on Facebook View meal history and make lunch payments from your Facebook page Click the following link
16. as 15 2 6 MIke PTEN iea E A EEE EO OAOE ENEA 16 2 7 R c rring Payments ssacwcrnaccsumnivcensteleccaadeniesedaaesdmesanietae E ATEEN erR iE 17 2 8 Man ce Proe orn EO TA 19 2 9 Mane eNNI aenar ee E A eae ee 20 210 Manage Studento asi nccasenssescccncsdanstevadeaunaeaseasenamessnenabdacdeeradeteasasentenasedancmandnederes 21 Ada New StUdentS ac ceretru ccna ctheecansncte sess ensscrmmascmencaesadeaamercueuseassen cane snuechannabessacamsseenaenatsa 21 CIE FE IGUIS S UOCE iE EE TE A O 23 PNA ScNoolree USER PAG E aa EE E O 23 2 12 Payment History User Page ssessessessssessessessessessrssesseseosessessesressesseseeseess 24 2 13 District Menu User Page cissnvcessesorccepuwnesisiessnessansanottensaueneastunnstandenebsaaewnntisasadenes 25 244 Help FAQ SSOP Page serors E AAR 25 AS CORA S r E T E E T A 25 3 0 Appendix A How to Access Your LunchPrePay Account on Facebook 27 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 1 1 0 Welcome to LunchPrepay com 1 1 Welcome LunchPrepay com O New User L hp unc repay com O Participating Schools p y Welcome to LunchPrepay com 9 Terms of Use 5 oe poli With LunchPrepay com you never have to worry about lost lunch money again TEN ETIES LunchPrepay com is a secure easy and convenient way to apply funds directly to your So P IENA student s account online You can even check the account balance and k
17. ayment History There are currently 0 School Fees available for purchase e from New Hanover County Schools _ View Cart Manage Students 9 District Menu System Notes amp Messages About Us Access LunchPrepay com on Facebook View meal history and make lunch payments from your Facebook page Contact us Try it now 9 Help Faq ii Nutritional Information Find us on o Find us on Facebook Facebook LunchPrepay com Payments U McAfee SECURE Payments can only be made to Verified student accounts Students with Invalid Stu status were not successfully verified at the school database Please review that student s account and make sure the information was entered correctly If you need to change a student number go to Manage Students page delete that student and re enter their information TESTED DAILY 05 JAN E Mail Notifications If you are not receiving our low balance notifications it could be because of the spam blocker utilized by your ISP Please make sure that you add the following two addresses to your SPAM Filter in order to allow email notifications from www LunchPrepay com a NoReply lunchprepay com a ContactUs lunchprepay com 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 14 2 2 Parent Functions On the left side of the Parent s Home Page there is a list of all the Parent Functions to navigate the site PARENTFUNC
18. chool year Transaction Id Confirmation Number Transaction Date 126459789 08 12 2008 126459789 08 12 2008 126459789 08 06 2008 126459789 07 24 2008 126459789 07 24 2008 126459789 07 05 2008 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 25 e You can click on any Transaction ID to get a detailed report for that transaction LunchPrepay com Transaction Statement 8 12 2008 2 40 08PM Parent UserName LPP Parent Parent Name Parent Andy District LPP District Transaction Id Ti Transaction Date 08 12 2008 Confirmation Number 126459789 Payment Summary Lunch Payments 50 00 Service Charge 1 50 School Fee Payments 16 50 Service Charge 0 17 Total 68 17 Lunch Payment Student Description Amount Applied MICHAEL Randalph LUNCH PAYMENT 50 00 N MICHAEL Randolph SCHOOL FEE FORT FISHER 10 00 WA MA SCHOOL FEE FIZZA NIGHT 3 25 MA MA SCHOOL FEE FIZZA NIGHT 3 25 e The report shows all the Lunch Payments and School Fees paid with this transaction o Lunch Payments will always be associated with a Student name o Ifa Lunch Payment has not been applied to the student s cafeteria account yet it will have N in the Applied column It will be applied the next time the automatic system update runs o School Fees will have a Student name if a student was selected in the Shopping Cart They will always show N A in the Applied column since
19. e Notification Y x Online Payment Y Y Registration Fee 10 00 Free Transaction Fee 1 95 1 95 V Ihave read and I abide by the rules and regulations stated in the Terms of Use and Privacy Policy Registration fees are non refundable Register Me e Select a state from the State dropdown list e Select the school district where the students are enrolled from the District dropdown list o Once the district is selected the chart showing fees for that district will display e Enter a user name for your LunchPrepay parent account in the User Name text field e Enter an email address in the E Mail text field This is required and will be used only for LunchPrepay correspondence e Create a password by entering it in the Password test field A password is required for security Re enter the password in the Confirm Password text field to ensure the correct password has been created 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 4 e Enter parent s name address and phone number in the Name Address Phone text fields This is the contact information in case we need to reach a parent and email is not available First and Last name are required Address and phone are requested but not required e Select Premium or Basic from the User Type field The chart shows the features and costs o Basic users can upgrade to Premium at any time e Check the Terms of
20. eding you agree to the LunchPrePay com Terms of Service and Privacy Policy Report App nion CEA Logged in as Liz Whiteman Not You e LunchPrePay will launch within your Facebook Page Enter your LunchPrePay User Name and Password in the text fields e Click Sign In facebook www mealsplus com Meals Plus gt LunchPrePay com twitter MealsPlus Computers Technology Wilmington North Carolina Edit Info LunchPrepay com Home Make Payment School Fees Payment History District Menu Conta Manage v Member Login UserName Password Meals Plus Keeping the lunchline moving New User Forgot Login Info LA i lt sa Participating Schools Fe gt eon G wal U McAfee SECURE TESTED DAILY 10 AUG Hidden Posts Ej Info a3 LunchPrePay com W Livestream ry Twitter gt YouTube Email Signup Photos 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 29 e You now have access to all the same great information you are used to from LunchPrePay com facebook LunchPrepay com iome Make Payment School Fees Payment History District Menu Contact Us Manage v Home New Hanover County Schools 910 254 4299 Student Name Balance Last LPP Payment Meal History Verified 0 61 On 06 10 2011 Meal History KATHERINE 0 00 2 61 On 06 10 2011 Meal History Meal History EJ School Fees LunchPrepa
21. eep an eye on what your student is buying School Fees LunchPrepay com now offers payment contact us processing for student school fees O Help Faq Please log in to see what is available in your district Thank you for using LunchPrePay com CS Nutritional Information Find us on Facebook Access LunchPrepay com on Facebook MEMBERLOGIN View meal history and make lunch payments from your Facebook page Password Find us on Facebook Forgot Login Info 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 1 2 New User To set up a new user account click on New User at the top left of the www LunchPrepay com Welcome page Registration Thank you for registering with LunchPrepay com LunchPrepay offers great convenience and the following benefits You get quick and easy access to your student s meal account 24 hours a day seven days a week The ability to pay for multiple students accounts with one single payment The ability to look up your students account balance any time any place the internet is available The ability to see 90 calendar days of purchases and payments Automated notification via e mail when your student s account balance falls below an amount you have set Peace of mind knowing that the money is being used for good nutrition The LunchPrepay com website will guide you through the easy steps of registration P
22. ff We take this opportunity to update the website and add features Usually about a week before school starts the cafeteria staff returns to work and LunchPrepay com reconnects to the cafeteria servers 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 10 e When this happens you will need to login to your account go to Manage Students and update your student s school At that point your students will automatically be re verified as long as the Student Number still matches your district s records e If your student s Student Number changed over the summer please go to the Manage Students page and update the Student Number and school accordingly know that my student should have meal history or money in their account so why does the balance show N A There are a couple of reasons that LunchPrePay com displays balance as N A The most likely reason is the link between our website and the school s cafeteria server was broken during a nightly upload When this occurs we display N A to avoid showing inaccurate information or because no information is available What if am currently using LunchPrepay com and am transferring to from another district that also uses LunchPrepay com e Please send an email to ContactUs LunchPrepay com requesting your school district to be changed Please provide your username and email address when contacting us The change w
23. ffice It is usually not the same as the 3 or 4 digit lunch number that is used in the cafeteria It is usually printed on report cards and correspondence that you receive from the school Please contact your district office if you do not know what number to use Why are there fees for this service The fees cover the costs of maintaining the secure website and the fees that are charged to us for processing credit card payments School districts usually do not have funds available for this type of expense Most websites use revenue from advertising and sales to maintain the website There is no advertising on LunchPrepay com and we never sell your information to anyone so fees are necessary to allow you the convenience of online payments Fees vary because some school districts may subsidize some of the costs for you What does the service cost The cost depends on the level of service Premium or Basic that you select and the school district that your students are in When you select your school district during registration it will show the fees that apply in that district You will always be provided with the cost information before any payment is processed e For Premium membership there is a one time registration fee This gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set The fee varies per school district e With Basic
24. ill be made within 24 hours PLEASE NOTE THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE o Any money left in your student s account cannot be transferred between districts You must withdraw any outstanding balance from the school cafeteria you are leaving Contact your student s cafeteria for more information have a question about one of the charges on my student s account How do dispute it If you suspect a cashier error or wonder if another student may be borrowing your student s account number please contact your school district directly I m getting some sort of error while trying to make a payment What do I do It s possible that your credit card information that you ve entered on the website does not match the information on file with your credit card company Delete and re enter your credit card information paying particular attention to your address and name If that does not work send an email to ContactUs LunchPrepay com PLEASE NOTE THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE If make payments in the cafeteria will they appear on LunchPrepay com When you view Payment History the page only displays the payments made through our website Any payments made in the cafeteria will be shown on the Meal History page for each student 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 11 Why do I sometimes get
25. lease make sure you have acquired the following information before beginning o Verify that your school district is participating in LunchPrepay com If you are unsure click on Participating Schools to find your school district o You must know your student s Identification Number If you do not know your student s identification number you will need to contact your school district for this information This is an advertisement and commercial free site no banners no pop ups and no sharing of e mails There may be an registration fee the amount of this fee will depend on the contracted arrangements between us and your school district If you choose to make an online payment there may be a processing fee added to the payment made Start Registration 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 3 e Click Start Registration The Create New User page appears Create New User Begin by selecting a participating state where your child is currently enrolled State North Carolina v District New Hanover County Schools v User Name Username E mail user mealsplus com Password eessceece Confirm Password eeeseeee Phone 910 123 1234 First Name FirstName Last Name LastName Addressi 4110 Shipyard Blive Address 2 City Wilmington State Zip v 28403 User Type Premium Basic Features Premium Basic Meal History v x View Balances V x Low Balanc
26. o allow email notifications from www LunchPrepay com a NoReply lunchprepay com a ContactUs lunchprepay com 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 16 2 6 Make Payment Make Payment is where both lunch payments and school fee payments are made Make Payment Lunch Payments Amount CHARLES ARNETT 50 00 CHANDLER ARNETT 50 00 MICHAEL ARNETT 30 00 Choose a Waitet Account a Or enter your Account Information First Name As it appears on Credit Card Last Name As it appears on Credit Card Madison Arnett Address Line 1 Address Line 2 125 Market St Apt 125 City State Province Wilmington North Carolina Credit Card Number Card Code What is this seeeceeceeceooeeoeee Card Expiration Month Card Expiration Year 01 2020 x LUNCH PAYMENTS e To make a lunch payment enter the payment amount for each student at the top of the screen Only verified students will show here CHOOSE A WALLET ACCOUNT e If you select a Wallet Account it will automatically fill in the information that was created in Manage Wallet OR ENTER YOUR ACCOUNT INFORMATION If you do not want to use or have not set up a wallet account you can enter the required information on this screen e Enter the name address and zip code exactly as it appears on the credit card bill in the appropriate fields e Enter the Credit Card Number Card Code Expira
27. rchase School Washington Elementary Shopping Cart H 2 items School Fee Category Price AQUARIUM Washington Elementary FIELD TRIP 8 00 Category ALL LOST BOOK FEE Washington Elementary LIBRARY 8 00 PIZZA NIGHT Washington Elementary DRAMA 3 25 T SHIRT SMALL Washington Elementary APPAREL 7 50 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 24 2 12 You can filter the list by selecting a School or Category from the dropdown lists To purchase an item click Add You can purchase multiple quantities of the same item by adjusting the Qty Shopping Cart pam 2 items To view the selected item click View Cart School Fees p Shopping Cart Remove School Fee School Student Price oO FORT FISHER Adams Middle CATALINA 10 00 a SHIRT Adams Middle N A j 4 00 CATALINA Update Cart Make Payment Continue Sh JOHN ae 14 00 JUDITH On this screen you can select a Student to associate with this School Fee This is optional You can also Remove items by checking the box Click Update Cart to refresh the item list Click Continue Shopping if you want to add more items Click Make Payment to go to the payment screen Payment History User Page Payment History shows all the www LunchPrepay com payments made on this account since the beginning of the current s
28. rrections needed for the student to be verified Please see Verifying Students 2 4 School Fees This section displays what school fees are applicable for the student s school and allows the parent to link to the School Fees page School Fees LunchPrepay com now offers payment processing for Shopping Cart student school fees Click here to begin shopping W Empty Ga There are currently O School Fees available for purchase from New Hanover County Schools 2 5 System Notes and Messages This section displays information on accessing LunchPrepay on Facebook and verification of students It also displays an email notifications that the parent may have System Notes amp Messages Access LunchPrepay com on Facebook View meal history and make lunch payments from your Facebook page Try it now Find us on Facebook LunchPrepay com Payments Payments can only be made to Verified student accounts Students with Invalid Stu status were not successfully verified at the school database Please review that student s account and make sure the information was entered correctly If you need to change a student number go to Manage Students page delete that student and re enter their information E Mail Notifications If you are not receiving our low balance notifications it could be because of the spam blocker utilized by your ISP Please make sure that you add the following two addresses to your SPAM Filter in order t
29. tion Month and Year At the bottom a summary of the payments you are making will display Lunch Payments School Fees payments all Service Charges and Total charges e You must check the Terms of Use box to process the payment 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 17 e Click View Cart if you would like to view or edit the school fees being paid V I have read and I abide by the rules and regulations stated in the Terms of Use and Privacy Policy Payment Summary Lunch 1 95 Service Charge 50 00 1 95 51 95 Shopping Cart Em School Fees 1 95 Service Charge 0 00 0 00 0 00 Empty Total Credit Card Charges 51 95 HERES 1 VISA oo to process the payment e Click o It will give a confirmation message and also send an email if Send Notification is checked in Manage Profile e Click on the confirmation screen if you would like a printed copy e You can also print a receipt for any transaction from the Payment History page 2 7 Recurring Payments On this page you can schedule recurring payments on a monthly or weekly basis NOTE A Wallet Account is required for recurring payments Recurring Payments Recurring Payments will automatically transfer funds from your Wallet account to one or more student Lunch accounts WARNING Payments can only be applied to VERIFIED students If any student is scheduled
30. trator or LunchPrepay support staff 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 20 2 9 Manage Wallet This feature is optional and allows the user to save credit card information so it does not need to be retyped every time a payment is made e On the Manage Wallet page click Add New Account Manage Wallet Nickname Susan s Visa Account Type Visa Credit Card Information First Name Susan Last Name Arnold Address1 125 Market St Address2 2 Apt 125 City Wilmington State North Carolina a Zip 12345 Card covcesecoocceees Expiration Date m e Enter a Nickname for this card in the Nickname text field This is used to make it easy to tell which card is being selected e Select the Account Type from the Account Type dropdown list e Enter the credit card billing name and address card number and expiration date in the appropriate text fields o Verify it matches the credit card s billing information e Click Save when completed Manage Wallet Lunchprepay com accepts payments from Visa MasterCard Amencan Express and Discover Save time making payments by storing account information in up to 5 secure Wallet accounts Credit Cards Nickname Card Ends With Expiration Susan s Visa 01 2014 Jimmy s Visa 01 2023 Add New Account 2012 Education Management Systems Inc 800 541 8999 www mealspl
31. tudent Number and the student s Last Name must match the school records exactly WY Why do we require an exact match on last name and student number For security we require that the parent provide at least these two pieces of information Then the verify feature can be used to fill in the first name and school This makes the registration process easier if parents are not sure exactly how their child s first name is spelled in the school records while still providing confidentiality e Click Save and it will search the database for a match Accept Decline Student Webpag X http test2 lunchprepay com ManageStudentthild aspx M Verify Student Student Number 366 First Name JASON Randolph Washington Elementary School http test2 lunchprepay com M Internet e fa match is found click Accept It will be verified immediately and the account will be ready to accept payments e If no match is found the student cannot be instantly verified o Verify the Student Number and Last Name are entered correctly o bLunchPrepay will automatically attempt to verify the student when the auto updates run o Ifitis not verified with 24 hours please refer to Verifying Students Accept Decline Student Webpag x http teste lunchprepay com ManageStudentthild aspx v Student Number 123123 Randolph Jeremy could not be instantly verified Your school district will attempt to verif
32. us com LunchPrePay District Administrator User Manual 21 e To set up another account click Add New Account Up to five accounts can be saved e To delete or change an account click Edit 2 10 Manage Students Parents can Add or Delete students or modify student information in Manage Students LunchPrepay will verify that the information provided is correct Manage Students Student Number Student Name 365 Jessica Randolph Washington Elementary School 366 Jason Randolph Washington Elementary School 123123 Jeremy Randolph Washington Elementary School Add New Student i d Why do students need to be verified This is done to ensure that a POS account exists for this student and that the correct student gets credit for the payments Add New Students e Click Add New Student Manage Students Add New Student LPP School District assigns a unique 3 to 5 digit number to each student This number can be found on your student s schedule or report card If you are unable to obtain this number please contact your child s school Student Number 366 First Name Jason Last Name Randolph School Washington Elementary School x Cancel e Enter the Student Number First Name and Last Name in the respective text fields and select the School from the School dropdown list 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 22 o S
33. y com now offers payment processing for student Shopping Cart school fees Click here to begin shopping N po Empty There are currently 0 School Fees available for purchase from ae New Hanover County Schools View Cart System Notes amp Messages LunchPrepay com Payments Payments can only be made to Verified student accounts Students with Invalid Stu status were not successfully verified at the school database Please review that student s account and make sure the information was entered correctly If you need to change a student number go to Manage Students page delete that student and re enter their information E Mail Notifications If you are not receiving our low balance notifications it could be because of the spam blocker utilized by your ISP Please make sure that you add the following two addresses to your SPAM Filter in order to allow email notifications from www LunchPrepay com a NoReply lunchprepay com a ContactUs lunchprepay com U McAfee SECURE TESTED DAILY 05 JULY The Facebook App is easy to use and secure so you can be sure your information is safe For more information contact your local school district 2012 Education Management Systems Inc 800 541 8999 www mealsplus com
34. y the information within the next 24 hours You will not be able to apply payments to this student s account until he or she has been verified ni Cancel Save http test2 lunchprepay com M Internet 2012 Education Management Systems Inc 800 541 8999 www mealsplus com LunchPrePay District Administrator User Manual 23 Edit Existing Students Manage Students Student Number Student Name Verified Edit 1017 JESSICA RANDOLPH Washington Elementary School Y 1220 JASON Randolph Washington Elementary School Y 123123 Jeremy Randolph Washington Elementary School x e Click the Edit button on that student s line e You will get a screen similar to the new student setup Update the information and click Save e You can also Delete students on the Edit screen e fa Student Number needs to be changed on a student that is already verified you will need to delete that student and add as a new student 2 11 School Fees User Page A parent can select school fees to be paid in LunchPrepay com in School Fees Any LunchPrepay user can make payments for school fees associated with any site e A Verified Student is NOT required for school fee payments School Fees Shopping Home Welcome to the LunchPrepay com School Fee payment service Click the Add button to add items to your Shopping Cart Payments for School Fees are processed from the Make Payment page All School Fees for LPP District are available for pu
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