Issue 1.0 - Informatec
Contents
1. 2 ks Telephone Number N MWL Msgs 1 OLD 0 Sav 0 8x 03 Line Group ID 0 9x 04 r 8x 05 Locale i as Force Account Code Qa 9x 08 Force Authorization Code x 09 TLT Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 5 10 Administer Voicemail Users From the configuration tree in the left pane select the first user that will be using UMB for voicemail In this case the user is 20021 Enter desired Name and Full Name Retain the default values in the remaining fields 3 Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help IPSOOVZ gt User gt 20021 Extn20021 x S hla aps LA v 32 E IP Offices Extn20021 20021 ek mixlv i ls i Z pn E r Nips di 4 omit 32 User Voicemail DND Short Codes Source Numbers Telephony Forwarding Dial In Voice Recording Button zi User 34 arg NoUser Name Guest20021 frg RemoteManager 20001 Extn20001 Password 20002 Extn20002 20003 Extn20003 L 20004 Extn20004 Account Status Enabled 20005 Extn20005 i 20006 Extn20006 Full Name Room 20021 20007 Extn20007 20008 Extn20008 Confirm Password Extension 20021 Select the Forwarding tab Check Forward On Busy Forward On No Answer and Forward Internal Calls For Forward Number2. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Informatec UMB Informatec with Avaya IP Office Issue 1 0 Abstract These Application Notes describe the configuration steps required for Informatec UMB Informatec to interoperate with Avaya IP Office Informatec UMB Informatec is a hospitality messaging system In the compliance testing Informatec UMB Informatec used the SIP User and Configuration Web Service interfaces from Avaya IP Office to provide voicemail wakeup call name and user profile template change room status minibar and weather forecast features Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as any observations noted in Section 2 2 to ensure that their own use cases are adequately covered by this scope and results Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab TLT Reviewed Solution amp Interoperability Test Lab Application Notes l of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 1 Introduction These Application Notes describe the configuration steps required for Informatec UMB Informatec to interoperate with Avaya IP Office Informatec UMB Informatec 1s a hospitality messaging system In the compliance
3. Channel Functions Main Window and Owner Voice Channels 2 Use the same Do not allow Mailbox En Extension Password Cap ccetes properties of SION NeW READ SS notification via Users full name messages before old messages mailbox external telephone abled 20021 x 20021 x 20021 E x English 20031 x 20031 x 20031 E Ix English 20035 x 20035 20035 5 x English 6 5 Administer Wakeup Call From the Settings screen select the Hotel Wake up Call tab to display the screen below Configure the Wake up call settings sub section as desired In the How to alarm if the guest doesn t answer the wake up call sub section check Send a voice message to the operator and enter the staff extension from Section 5 10 as shown below Retain the default values 1n the remaining fields Settings v 7 2 15 Messages Loop Security Module Music on Hold Pop up Notification Call Queuing Fax Mail and Server Outside Line Request Messages Motifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling IVR for technical support Auta Attendant Redirections Mailboxes PBX Channel Functions Main Window and Owner Voice Channels Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadband Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Wak
4. Fax Mail and Server Outside Line Request Messages Notifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling IVR for technical support Auto Attendant Redirections Mailboxes PBX Channel Functions Main Window and Owner Voice Channels WARNING CHANNEL WITH NO FUNCTION ASSIGNED YET English Incorrect setting of channel CHANNEL WITH NO FUNCTION ASSIGNED YET English functions may cause CHANNEL WITH NO FUNCTION ASSIGNED YET English malfunctioning of the WHOLE CHANNEL WITH NO FUNCTION ASSIGNED YET English system Only change these CHANNEL WITH NO FUNCTION ASSIGNED YET English parameteres if you are CHANNEL WITH NO FUNCTION ASSIGNED YET English ABSOLUTELY SURE of the new CHANNEL WITH NO FUNCTION ASSIGNED YET English settings being programmed CHANNEL WITH NO FUNCTION ASSIGNED YET Click the Function of the channel field for the first channel and select the value shown in the screen below from the associated drop down list Repeat for the second and third channels In the compliance testing the first two channels correspond to the first two SIP users in Section 5 6 and were configured for multi function the third channel corresponds to the third SIP user in Section 5 6 and was configured for MWI message notification Click Set up Multi function Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadban
5. Line 9 xe Control Unit 4 A Extension 32 amp User 34 A Group 4 19x Short Code 73 service 0 all RAS 1 amp Incoming Call Route tz WanPort 0 aw Directory 0 13 Time Profile 0 D Firewall Profile 1 IP Route 2 im Account Code 2 License 33 gy Tunnel 0 ho User Rights 10 Bo Agent a Application G Boss Bo Checkin Bo Checkout H E E E E E E TLT Reviewed SPOC 9 23 2014 CheckOu ek wixlv l ls Enable force account code Inhibit Off Switch Forward Transfer C Enable Inhibit Off Switch Forward Transfer CCR Agent Enable CCR Agent After Call Work Time seconds ic Enable Automatic After Call Work Outgoing call bar Enable outgoing call bar Coverage Group None v Not part of User Rights Nat part of User Rights Apply User Rights value Not part of User Rights Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 18 of 32 UMB IPO9 5 12 Administer Security Service From the Avaya IP Office Manager screen select File Advanced Security Settings from the top menu Select the proper IP Office system and log in using the appropriate security user credentials The Avaya IP Office Manager Security Administration screen is displayed From the configuration tree in the left pane s
6. END SETTINGS This window will be closed in 15 minutes TLT Reviewed Solution amp Interoperability Test Lab Application Notes 21 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 The SIP account settings screen is displayed For SIP Proxy enter the LAN IP address of IP Office from Section 5 3 For UDP Port enter 5060 In the channel entries sub section enter the extension and login code for each SIP user from Section 5 6 Retain the default values in the remaining fields SIP account settings v 7 2 15 SIP Proxy 10 32 39 34 UDP Poit soo UDP 7 Use default SIP Proxy Outbound Proxy Channel Extension number Password 29001 123456 29002 967890 23003 23003 CODEC to be used by SIP extensions only 1 can be in use at a time CODEC c729a Recommended G729a TLT Reviewed Solution amp Interoperability Test Lab Application Notes 22 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 6 3 Administer Channel Functions The Settings screen is displayed again Select the Channel Functions tab to display the screen shown below Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadband Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Messages Loop Security Module Music on Hold Pop up Natification Call Queuing
7. amp Interoperability Test Lab Application Notes 15 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 5 9 Administer Short Codes From the configuration tree in the left pane right click on Short Code and select New from pop up list to add a new short code for deactivation of MWI For Code and Telephone Number enter the values exactly as shown below as required by UMB For Feature select Display Msg Retain the default values in the remaining fields ial Avaya IP Office Manager IP500V2 9 0 100 845 mE File Edit View Tools Help IPSODV2 Short Code IP Offices e mixivi si gt Extension 33 Short Code User 35 7 x M Group 4 Code 60 Nat 9X Short Code 73 9x o0 Feature Display Msg 8x 01 Telephone Number IN MWL Msgs 0 OLD 0 Sav 0 8x 02 9x 03 Line Group ID 8x 04 9x 05 Locale 9x 06 Force Account Code Ox 07 Nx 9x 08 Force Authorization Code 8x 09 Repeat this section to add another short code for activation of MWI with values exactly as shown below Ui Avaya IP Office Manager IP500V2 9 0 100 845 Sele File Edit View Tools Help IPSODV2 Short Code gt 60 Ns i a a la Bll A v IP Offices es Short Code 0 gt Dial gt Extension 33 Short Code User 35 a veas x A Group 4 Code 61 N 9X Short Code 74 9x 00 Feature Display Msg j
8. ek miwxlvls l Group Queuing Overflow Fallback voicemail Voice Recording Announcements Name Profile Standard Hunt Group Deme RE UMB weather Extension 29104 Ex Directory 3 4 Line 9 Control Unit 4 Extension 33 User 35 m Group 4 A 29103 UMB Room Bar AK 29101 UMB Voicemail A 29102 UMB Wakeup A 29104 UMB Weather 9X Short Code 75 Service 0 a RAS 1 Incoming Call Route 5 TLT Reviewed SPOC 9 23 2014 Ring Mode Hold Music Source Ring Tone Override Agent s Status on Mo Answer Applies To Sequential No Change No Answer Time secs System Default 15 None None User List Name sip29001 sip29002 Extension 29001 29002 Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 14 of 32 UMB IPO9 5 8 Administer Incoming Call Route If necessary create an incoming call route to route incoming calls to the hospitality groups In the compliance testing the existing incoming call route for the ISDN PRI line can route to any five digit extensions on IP Office As shown in the screen below the Incoming Number for ISDN PRI line 9 was 73285xxxxx which used five single digit wildcards x to allow the last five digits to be any number Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit view Tools He
9. DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution 2 1 Interoperability Compliance Testing The interoperability compliance test included feature and serviceability testing The feature testing focused on verifying the following on UMB e Registration of emulated SIP users e Voicemail recording logging and retrieval with proper MWI activation deactivation for users with digital and IP telephone types e Scheduling and delivering of wake up calls including retried attempts and escalation to staff e Proper handling of room status minibar and weather forecast calls e Use of Configuration Web Services to update guest name and user rights template associated with check in check out and room change requests TLT Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 2 2 Test Results All test cases were executed and verified The following were observations on UMB from the compliance testing e The Conaito SIP stack used by UMB was sending infinite CANCEL messages to IP Office upon disconnect of a SIP channel involved in voicemail or MWI activity The workaround implemented in UMB 7 2 15 is to re register the involved SIP channel upon disconnect from the activity and this will result in only one CANCEL being sent UMB will continue to use this workaroun
10. KR BOOTP 9 Extn VoIP 138 Fax 4 Operator 3 a E poi 3 5 IP500V2 Extension Id 8006 Sy System 1 x IPSODV2 Base Extension 29001 HF Line 9 ee Control Unit 4 3 4 Extension 30 Reset Volume After Calls 49 20001 A 50 20002 Device Type A 51 20003 ged Es ies Location Automatic 4 54 20006 Module 0 4p 55 20007 is 4t 56 20008 Port 4i 101 20009 102 20010 103 20011 104 20012 105 20013 106 20014 Caller Display Type Force Authorization TLT Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 Select the VoIP tab For DTMF Support select Info Retain the default values in the remaining fields Repeat this section to add the desired number of SIP extensions In the compliance testing three SIP extensions 29001 29003 were created t Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help IPSOOV2 gt Extension 8001 29001 IP Offices amp amp BOOTP 9 4 Operator 3 Say IPSOOV2 Sp System 1 4 74 Line 9 Control Unit 4 Extension 30 A 49 20001 A 50 20002 A 51 20003 52 20004 Ap 53 20005 54 20006 AE 55 20007 AE 56 20008 A 101 20009 A 102 20010 AE 103 20011 A 104 20012 A 105 20013 106 20014 107 20015 108 20016 109 20017 110 20018 111 20019 112 20020 TLT Reviewed SPOC
11. Port 50805 e User The appropriate administrator credentials for IP Office e Password The appropriate administrator credentials for IP Office T gt Conex o Avaya IPOffice via WebService 1 DeyConnect Hotel IPOffice IP Address 10 32 39 34 User Port s0805 Password OK 3 Cancel TLT Reviewed Solution amp Interoperability Test Lab Application Notes 29 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 7T Verification Steps This section provides tests that can be performed to verify proper configuration of IP Office and UMB 7 1 Verify SIP User Integration From a PC running the Avaya IP Office Monitor application select Start gt Programs gt IP Office gt Monitor to launch the application The Avaya IP Office SysMonitor screen is displayed Select Status gt SIP Phone Status from the top menu Lip Avaya IP Office ysMonitor Mor File Edit View Filters Status Help im m alalt xii mj Sua wweuawesv SysMonitor vV9 0 1 0 build B45 lt 2esaeeees v contact made with 10 32 39 34 at 09 44 06 14 8 2014 w ewwwws p System 10 32 39 34 has been up and running for 49mins and 133ecs 2953422mS Warning TEXT File Logging selected w The SIPPhoneStatus screen is displayed Verify that there is an entry for each SIP user from Section 5 6 that the User Agent is conaito and that the Status is SIP Reg
12. select the UMB Voicemail group extension from Section 5 7 Retain the default values in the remaining fields Repeat this section for all users using UMB for voicemail In the compliance testing the voicemail users consisted of one staff with extension 20035 and two guests with extensions 20021 and 20031 Fr ial Avaya IP Office Manager IP500V2 9 0 100 845 PEE File Edit View Tools Help IPSODV2 gt User z 20021 Extn20021 il 2 5 id 30a A v B IP Offices i Extn20021 20021 ek mixlvl l ra gt ppromemuoe 7 j i 7 2 32 f User Voicemail DND Short Codes Source Numbers Telephony Forwarding Dial In Voice Recording Button gt ser a EE frg NoUser frg RemoteManager 20001 Extn20001 20002 Extn20002 20003 Extn20003 20004 Extn20004 20005 Extn20005 Forward Number 20006 Extn20006 20007 Extn20007 20008 Extn20008 20009 Extn20009 20010 Extn20010 20011 Extn20011 Forward On Busy 20012 Extn20012 20013 Extn20013 20014 Extn20014 Forward Number 20015 Extn20015 20016 Extn20016 Forward Internal calls 20017 Extn20017 Follow Me Number v Forward Unconditional Forward On No Answer 4 TLT Reviewed Solution amp Interoperability Test Lab Application Notes 17 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 5 11 Administer User Rights From the configuration tree in the left pane right click on User Rights
13. that there is a license for 3 Party IP Endpoints and that the Status is Valid as shown below T Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help t IPSOQV2 gt License IP Offices amp amp BOOTP 9 4 Operator 3 Sp IPSOOV2 Sy System 1 HF 4 Line 7 H Control Unit 4 Extension 29 User 31 Group 3 Short Code 68 amp i i 8x service 0 t o RAS 1 Incoming Call Route 3 tz WanPort 0 a Directory 0 1 Time Profile 0 E3 D Firewall Profile 1 E IP Route 2 Mmm Account Code 2 WE License 33 TLT Reviewed SPOC 9 23 2014 er License Remote Server DER Feature Advanced Edition AUDIX Voicemail Avaya IP endpoints Avaya IP endpoints Avaya Softphone License CTI Link Pro DECT Integration ports Essential Edition Essential Edition Additional Voicemail IP500 Universal PRI Additional chan IPSOO Voice Networking Channels Mobile User Upgrade Mobile Worker Office Worker Office Worker Upgrade Phone Manager Pro Phone Manager Pro per seat Phone Manager Pro IP Audio Enabled Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved S4TrwdbMAS6207mx5Cc syn amp 6cLdwvsg2F9fYRNugL Virtual Avaya IP Endpoints xA amp mMrrmyltvdecAmqv IIx NAMnt9S9YELIpN VFScCIxG9 D4eSOTVcXSR 1aLRBY s
14. the PBX tab to display the PBX Model screen For PBX Model select the value shown below Retain the default values in the remaining fields and click Configure SIP parameters Settings v 7 2 15 Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadband Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Messages Loop Security Module Music on Hold Pop up Notification Call Queuing Fax Mail and Server Outside Line Request Messages Notifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling IVR for technical support Auto Attendant Redirections Mailboxes PBX Channel Functions Main Window and Owner Yoice Channels PBX Model PBX Model AVAYA model IP Office IP500 and Server Edition SIP M Connection via SIP extensions If used with PBXCONTROL then web service must be enabled on IP Office for example for Set up PBX Integration blocking unblocking extensions Configure SIP parameters PBX Properties r Dialing type Flash time 450 ms orginally 450 ms Recommended 100 ms Use pulse dialing to transfer and resume calls Pause time fi 000 ms foriginally 1000 ms Outside line access code fn Jut of band Caller TD Infomation Settings Nae
15. 9 23 2014 eu ixivei l IP Address Codec Selection G 711 ULAW 64K G 711 ALAW 64K G 729 a 8K CS ACELP G 723 1 6K3 MP MLQ Reserve License None Fax Transport Support None TDM gt IP Gain Default IP gt TDM Gain Default DTMF Support Info F VoIP Silence Suppression Local Hold Music Allow Direct Media Path Re invite Supported Codec Lockdown Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 10 of 32 UMB IPO9 5 6 Administer SIP Users From the configuration tree in the left pane right click on User and select New from pop up list to create a new user Enter desired values for Name and Full Name For Extension enter the first SIP extension from Section 5 5 Retain the default values in the remaining fields 3 Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit IPSODV2 View Tools User IP Offices User 32 frg NoUser frg RemoteManager 20001 Extn20001 20002 Extn20002 20003 Extn20003 20004 Extn20004 20005 Extn20005 20006 Extn20006 20007 Extn20007 20008 Extn20008 20009 Extn20009 20010 Extn20010 20011 Extn20011 20012 Extn20012 20013 Extn20013 20014 Extn20014 20015 Extn20015 20016 Extn20016 20017 Extn20017 Belg RemoteManager User Voicemail DND Short Codes Source Numbers Telephony Forwarding Dial I
16. C Incoming Call Bar Status on No Answer C Outgoing Call Bar Logged On No change 11 of 32 UMB IPO9 Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 5 7 Administer Hospitality Groups From the configuration tree in the left pane right click on Group and select New from pop up list to add a new group This group will be used to deliver voicemail calls to UMB Enter desired values for the Name and Extension fields and retain the default values in the remaining fields Click on Edit in the User List section to add members F ia Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help IPSODV2 gt Group IP Offices E K BOOTP 9 44 Operator 3 a IPSOOV2 Name UMB voicemail Profile Standard Hunt Group Sy System 1 ay IPBODV2 HEN SEM ae 1 Line 9 Ring Mode Sequential No Answer Time secs System Default 15 ey Control Unit 4 f HUN ect d Extension 32 Hold Music Source No Change User 34 A Group 0 X Short Code 73 Agent s Status on No Answer Applies To B Service 0 l l RAS 1 User List 9 Incoming Call Rout Extension Name EB wanPort 0 aw Directory 0 13 Time Profile 0 D Firewall Profile 1 E IP Route 2 aa Account Code 2 We License 33 gy Tunnel 0 ho User Rights 8 jog ARS 1 i Location D A Authorization Code a Group Queuing Ov
17. September 2013 Document Number 15 601011 available at http support avaya com 2 UMB Informatec Installation amp Configuration Manual Version 7 2 2 February 2014 available as part of UMB installation 3 UMB Informatec User s Manual Version 7 2 9 available as part of UMB installation TLT Reviewed Solution amp Interoperability Test Lab Application Notes 31 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 2014 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and 7M are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes 1s subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com TLT Reviewed Solution amp Interoperability Test Lab Application Notes 32 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9
18. and select New from pop up list to create a new user rights template Enter a desired Name to designate user rights for guests in the check in state rr Avaya IP Office Manager IP500V2 9 0 100 845 File Edit BE View Tools Help i Ipsoov2 IP Offices Hal RAS 1 p e mm me T d User Short Codes Button Programming Telephony User Rights Membership Voicemail amp Incoming Call Rout Eg wanPort 0 st Directory 0 6o Time Profile 0 H Firewall Profile 1 El IP Route 2 H Account Code 2 V License 33 Wa Tunnel 0 User Rights gt T3 default 2 id SS all gt lt User Rights 0 gt C Wir SCARE IE Name Checkin Locale Not part of User Rights Priority 5 v Not part of User Rights ho User Rights 8 Ez kou ARS 1 ii Location 0 Do not disturb Enable do not disturb Not part of User Rights 1 Authorization Code Repeat this section to create a user rights template to designate guests in the check out state For the check out template select the Telephony tab check Enable outgoing call bar and select Apply User Rights value for the associated field as shown below This setting will block the user from making external calls Seles w Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help IPSOOVZ User Rights z Checkout E 3 id 4 aE LA Y ag Ei IP Offices
19. ck voicemail Voice Recording Announcements w Operator 3 CO MM s 3p IPSOOVZ Name UMB Voicemail Profile Standard Hunt Group Sy System 1 s IPSOOV2 4 Line 9 Ring Mode Sequential Control Unit 4 4i Extension 32 Hold Music Source No Change H User 34 A Group 0 EBX Short Code 73 Agent s Status on No Answer Applies To Service 0 l g 4 RAS 1 User List e Incoming Call Rout Extension Name p wanPort 0 29001 sip29001 aw Directory 0 qe v 29002 sip29002 1 Time Profile 0 p GD Firewall Profile 1 Extension 29101 Ex Directory Ring Tone Override None None TLT Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 Repeat this section to create the groups shown below These groups were configured with the same two SIP users and were used to deliver calls to UMB for various hospitality features 29102 UMB Wakeup Wakeup Call 29103 UMB Room Bar Room Status and Minibar The created groups are shown in the left pane of the screenshot below z Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit view Tools Help i2 5 E SOBJeaWiv 2 se IPSOOV2 Group 29104 UMB Weather IP Offices j BOOTP 9 i Operator 3 ay IPSOOY2 Sp System 1 s IP500V2
20. cription e PBX model Avaya IPOffice via WebService e Connection type Avaya IPOffice via WebService T Site register LE E XI Cade fi Description DevConnect Hotel PBX model Avaya IPOffice via WebService Connection Log CDR Connection type Avaya IPOffice via WebService M Pause between characters aj milliseconds Waiting time for command sending after last data received 1 2 seconds Maximum waiting time for free connection to send command 30 2 seconds Logout whenever PBX does not confirm command v Disconnect after sending the routine Send commands only after login confirmation Command file sent by FIAS via IP 6 8 Administer Communications The PBXControl Informatec screen is displayed again Click on Communications from the top menu PBXControl Informatec version 4 4 N S 2014039010 Registers Configurations Language Go gh gt qs D Sa Select Sites Commands Routines PBX Options Communications 1 DevConnect Hotel C T empUMB T oPABXCONTROL txt 14 08 2014 06 43 39 PBXControl application started a TLT Reviewed Solution amp Interoperability Test Lab Application Notes 28 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 The Conex o Avaya IPOffice via WebService screen is displayed Enter the following values for the specified fields and retain the default values for the remaining fields e IP Address The IP address of IP Office e
21. d Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Messages Loop Security Module Music on Hold Pop up Notification Call Queuing Fax Mail and Server Outside Line Request Messages Notifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling IVR for technical support Auto Attendant Redirections Mailboxes PBX Channel Functions Main Window and Owner Voice Channels WARNING Multi function incoming and outgoing English Incorrect setting of channel Multi function incoming and outgoing English functions may cause Notification about new message incoming and outgoing English malfunctioning of the WHOLE CHANNEL WITH NO FUNCTION ASSIGNED YET English system Only change these CHANNEL WITH NO FUNCTION ASSIGNED YET English parameteres if you are CHANNEL WITH NO FUNCTION ASSIGNED YET English ABSOLUTELY SURE of the new CHANNEL WITH NO FUNCTION ASSIGNED YET English settings being programmed CHANNEL WITH NO FUNCTION ASSIGNED YET English Set up Multi Function Personalized Functions Settings TLT Reviewed Solution amp Interoperability Test Lab Application Notes 23 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 The Multi function of the voice channels for screen is displayed Click Include Multi function of the channels for v 7 2 15 AVAYA model IP Office IP500 and Ser
22. d implementation until the infinite CANCEL issue is fixed in a future Conaito load e For the weather forecast scenarios the seventy degrees temperatures were played back as sixties due to the wrong recording content for English wave file inf Seventy wav Instructions will be provided to UMB 7 2 15 installers on how to manually fix the problem before an official fix 1s provided in the next UMB load 2 3 Support Technical support on UMB can be obtained through the following e Phone 11 3868 6700 extension 4 e Email supporte ginformatec com br e Web http www informatec com br pages php recid 47 TLT Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 3 Reference Configuration The configuration used for the compliance testing 1s shown below 10 32 39 102 E S Guest x20031 with 25 Avaya 1608 om IP Deskphone a 10 64 101 150 Qs SIP Users E S Configuration Web Service xm eid Avaya Informatec Staff x20035 with IP Office UMB Informatec Avaya 9650 IP Deskphone Guest x20021 with Avaya 1408 Digital Deskphone Figure 1 Compliance Testing Configuration TLT Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 4 Equipment and Software Validated The following equipment and software were used for the sample configura
23. dit view Tools Help IPSODV2 gt System gt IP500V2 2 5 Aba MO BE A v 5 amp E IP Offices IP500V2 g uixivei si K BOOTP 9 it lt 4 Operator 3 4 5 9 IPSODV2 LAN Settings VOIP Network Topology Sap System 1 r A H323 Gatekeeper Enable sf Line 7 C Auto create Extn Auto create User H323 Remote Extn Enable E Control Unit 4 H Extension 29 HP User 31 SIP Trunks Enable E Group 3 za x Short Code 68 SIP Registrar Enable QR Service 0 Auto create Extn User SIP Remote Extn Enable Hal RAS 1 l l amp Incoming Call Route Domain Name M wanPort 0 V n v UDP UDP Port 5060 R DP Port 5060 4 amp Directory D Mi PEFS pr omateL E System LANI LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning VCM gt 13 Time Profile 0 Layer 4 Protocol TCP TCP Port 5060 a Remote TCP Port E55 5 5 Administer SIP Extensions From the configuration tree in the left pane right click on Extension and select New gt SIP Extension from pop up list to add a new SIP extension Enter the desired digits for Base Extension and retain the default values in the remaining fields ial Avaya IP Office Manager IP500V2 9 0 100 845 Sele File Edit View Tools Help IPSODV2 gt Extension z 10320011 zi 5 idlis ga A wv 23 IP Offices 4 SIP Extension 8006
24. e up call settings How to alarm if the quest doesn t answer the wake up call Addresses Number of rings for wake up call m x Decormenten Send a voice message to the operator 20035 Set altemative extension Number of attempts for wake up I3 Recommended 3 x Bm p B e Print a warning at the default printer 2 i ecommended fee ee ad m Print warning only if the operator doesn t answer the wake up alarm call Send SMS to Time interval min for reinforcement call fa Groups of extensions for the Wake up call e J o 5 c5 2 CB 39 Assign group Set the wake up call for a group When restarting the computer 2 Mailbox types quest service transit businness w Turn off wake up call if already overdue Assign type Define permissions Assisted wake up call Extension of the assisted wake up call W ake up calls report Special settings This extension will recerve a call from the system asking it to manually wake a guest up Erase report Special settings Wake up self test When a wake up call is answered v Play current time when wake up call is answered az v Use large format like amp hours and 30 minutes v Thank the guest for using the wake up call IV Print a log line for each wake up call Play the weather forecast at wake up F Define parameters for Print using 40 columns Play only current temperature and weather conditions Weather Foreca
25. elect Security gt Services to display the Service Configuration screen in the right pane For Service Security Level select Unsecure Secure as shown below The additional Secure level is needed for the Configuration Web Service interface Ui Avaya IP Office Manager Security Administration IP500V2 9 0 1 0 build 845 lE Fille Edit View Help 9 lel LZ pesas Di Security Settings zi 9 Security Service Configuration Service Details General H System 1 Services 7 M Rights Groups 15 Hy Service Users 8 Name Host System Service Port Service Security Level ipsia 50804 50805 Configuration Unsecure Secure Service Access Source Unrestricted 19 of 32 UMB IPO9 TLT Reviewed SPOC 9 23 2014 Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 6 Configure Informatec UMB Informatec This section provides the procedures for configuring UMB The procedures include the following areas e Launch UMB Informatec e Administer PBX e Administer channel functions e Administer mailboxes e Administer wakeup call e Launch PBXControl e Administer sites e Administer communications Follow 2 to administer the desired codes and items to use for minibar and room status and the desired name to use for check out guests 6 1 Launch UMB Informatec From the UMB server double click on the UMB In
26. erflow Fallback Voicemail Voice Recording Announcements Extension 29101 Ex Directory BEI RE BER Ring Tone Override None t None j Gd i b TLT Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 The Sequential Hunt Group screen is displayed Select a subset of the SIP users from Section 5 6 and click the Append button to move the selected entries to the right In the compliance testing the first two SIP users 29001 29002 were used to deliver hospitality group calls to UMB and the third SIP user 29003 was used for activation deactivation of MWI Sequential Hunt Group 29101 UMB Voicemail Select Members Filters Extn Name Extn Number Available Users 32 32 Members 2 2 Name Extn Order Enabled Name Extn20004 20004 Extn20005 20005 Extn20006 20006 Exn20015 20015 Extn20016 20016 Extn20017 20017 29001 29002 Extn20018 20018 Extn20019 20019 Remove emove Extn20020 20020 sip23001 29001 sip29002 29002 sip23003 29003 2 j The Sequential Group screen is displayed again and updated with the selected members UA Avaya IP Office Manager IP500V2 9 0 100 845 Sele File Edit View Tools Help Ipsoov2 Group IP Offices T p an r amp K BOOTP 3 Group Queuing Overflow Fallba
27. formatec icon shown below which was created as part of installation tal UMB Informatec The UMB screen below is displayed Select File gt Unlock Settings Menu from the top menu and enter the appropriate credentials in the subsequent screen not shown to unlock the settings menu The UMB screen is displayed again and updated to allow access to settings Select File Settings from the top menu File Reports Wake up Call Weather Forecast Emergency Help o 2 alal t mio H UMS INFORMATEC lt lt type here customer name gt gt type here information about access gt gt MESSAGES MUSIC ON HOLD MAXIMUM VOICE OCCUPATION E eben bures Channel 1 not configured Use File Settings PBX Configure SIP parameters CHANNEL STATISTICS LAST 24 HOURS MENU USAGE Channel 2 not configured Use File Settings PBX Configure SIP parameters Channel 3 not configured Use File Settings PBX Configure SIP parameters Channel 4 not configured Use File Settings PBX Configure SIP parameters Channel 5 not configured Use File Settings PBX Configure SIP parameters Channel 6 not configured Use File Settings PBX Configure SIP parameters TLT Reviewed Solution amp Interoperability Test Lab Application Notes 20 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 6 2 Administer PBX The Settings screen is displayed Select
28. istered as shown below Place a call from a guest room to any hospitality groups from Section 5 7 Verify that the calling party hears the proper announcement from UMB Total Configured 3 Waiting 1 secs for update Total Registered 3 Registered Status BEBBEBEEBEEBEEEEEEN _Extn Num IP Address SIP Options SIP Events LastlPE ndr 23001 10 64 101 150 UDP conaito 3rd Party IP R SIP Registered 8 14 2014 9 21 26 AM 23002 10 64 101 150 UDP conaito 3rd Patty IP R SIP Registered 8 14 2014 9 21 28 AM 23003 10 64 101 150 UDP conaito 3tdPatyIP R SIP Registered 8 14 2014 3 21 30 AM 1 Display Options 7 Show All C Registered C UnRegistered Print Reset Phones Cancel 7 2 Verify Configuration Web Service Integration Use the PMS tool to perform a guest check in Verify that the guest name and user rights template is updated properly on IP Office TLT Reviewed Solution amp Interoperability Test Lab Application Notes 30 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 8 Conclusion These Application Notes describe the configuration steps required for Informatec UMB Informatec to successfully interoperate with Avaya IP Office All feature and serviceability test cases were completed with observation noted in Section 2 2 9 Additional References This section references the product documentation relevant to these Application Notes 1 Avaya IP Office Manager Release 9 0 Issue 9 01
29. l CHECK INS AND CHECK OUTS MANAGER VIA IP which was used in the compliance testing for initiation of check in check out and room change requests Two user rights templates were set up on Avaya IP Office for use with check in and check out guests and Informatec UMB Informatec used the Configuration Web Service to send updates to Avaya IP Office on guest name and user rights template as part of the check in check out and room change process TLT Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 2 General Test Approach and Test Results The feature test cases were performed manually Calls were made from local users to the various hospitality groups for various features Calls were made from the PSTN to the hospitality voicemail group to verify remote retrieval of voice messages The PMS tool was used to manually initiate check in check out and room change requests The serviceability test cases were performed manually by disconnecting and reconnecting the Ethernet connection to UMB DevConnect Compliance Testing 1s conducted jointly by Avaya and DevConnect members The Jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing 1s not intended to substitute full product performance or feature testing performed by
30. lp 25 iI gEJjLAI e n IPSOO 2 gt Incoming Call Route y 973285xxxxx IP Offices 9 73285xxxxx a 1 Xl v lt gt 4 Operator 3 Standard Yoice Recording Destinations ap IPSOO 2 CS qui a ee 3 System 1 ae s IPSOOV2 Bearer Capability Any Voice x Line 9 lt gt Control Unit 4 Une Gron TD k Extension 33 l User 35 RR Group 4 Incoming Sub Address 11 93 Short Code 75 3 Service 0 Incoming CLI RAS 1 2D Incoming Call Route 5 H Incoming Number 73285xxxxx Locale Priority 1 Low Tag Hold Music Source System Source tz WanPort 0 aw Directory 0 Ring Tone Override None In the Destinations tab the use of in the Destination field enabled routing to be based on XXxxx from the Incoming Number field above Therefore incoming calls to 7328529101 was routed to the UMB Voicemail group configured in Section 5 7 Avaya IP Office Manager IP500V2 9 0 100 845 File Edit view Tools Help i25 aliGslaWiv 2 IPSOO 2 gt Incoming Call Route y 9 73285xxxxx IP Offices 9 73285xxxxx E XK v lt gt i Operator 3 i Standard Voice Recording Destinations ay IP500V2 Sy System 1 IPSOOV2 Default Value F 4 Line 9 gt Control Unit 4 4 Extension 33 User 35 TimeProfile Destination Fallback Extension TLT Reviewed Solution
31. n Voice Recording Button Name isip29001 Password Confirm Password Account Status Enabled Full Name UMB SIP Port 1 Extension 29001 Email Address Locale Priority 5 System Phone Rights None Profile Basic User Select the Supervisor Settings sub tab and enter a desired Login Code Retain the default values in the remaining fields Repeat this section to add a new user for each SIP extension from Section 5 5 In the compliance testing three users with extensions 29001 29003 were created F Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit IPSODV2 View Tools User IP Offices User 32 frg NoUser frg RemoteManager 20001 Extn20001 20002 Extn20002 20003 Extn20003 20004 Extn20004 20005 Extn20005 20006 Extn20006 20007 Extn20007 20008 Extn20008 20009 Extn20009 TLT Reviewed SPOC 9 23 2014 eS SEA VSRPOTIQLORC ME Call Settings Supervisor Settings Multi line Options Call Log TUI DER gt RemoteManager lt User 0 gt l User Voicemail DND Short Codes Source Numbers Telephony Forwarding Dial In Voice Recording Button Force Login Login Code exeo Login Idle Period secs Force Account Code Monitor Group None Force Authorization Code Coverage Group None
32. nd Server Outside Line Request Messages Notifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling I R for technical support Auto Attendant Redirections Mailboxes PBX Channel Functions Main Window and Owner Voice Channels C i Use the same Show Do not allow Enabled Extension Password eb eet tate nh properties of dsl aed notification via Users full name messages z before old messages mailbox external telephone The Mailbox database screen is displayed next For Starting mailbox enter the first voicemail user from Section 5 10 Note that a range of mailbox extensions may be entered if applicable For Type of the extension select Guest extension for guest users and Administrative extension for staff Uncheck Register as already being checked in Retain the default values in the remaining fields Mailbox database 7 2 15 First and Last Mailboxes Explicitly specify first and last mailboxes Starting mailbox 20021 Ending mailbox Import mailbox list from text file Starting parameters of the mailboxes to be included Define starting parameters Type of the extension Associated Extension C Administrative extension Offset to generate the associated 1 Guest extension recommended for quests Offset to generate the associated 2 Register as already being checked in l Reg dieci Offset to generate the associated 3 Password Offset to genera
33. st Also print wake up auto check notifications Enable wake up self test Voice mail s group number Automatically set alarm clock for the same time the next day after wake up attempt TLT Reviewed Solution amp Interoperability Test Lab Application Notes 26 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 6 6 Launch PBXControl From the UMB server double click on the PBXControl icon shown below which was created as part of installation 6 7 Administer Sites The PBXControl Informatec screen is displayed Click on Sites from the top menu PBXControl Informatec version 4 4 N S 2014039010 Registers Configurations Language s 0 a x Select Sites Commands Routines PBX Options Communications 1 DevConnect Hotel C T empUMB T oPABXCONTROL txt 14 08 2014 06 43 39 PBXControl application started The Site register screen is displayed next Click on Include from the top menu yy Site register T A 2 ie Include Edit Delete Load default Exit C digo Descri o Conex o C digo Descic o oO o o Ceo o o bi TLT Reviewed Solution amp Interoperability Test Lab Application Notes 27 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 The Site register screen below is displayed Enter the following values for the specified fields and retain the default values for the remaining fields e Code A unique value e Description A desired des
34. te the associated 4 C The same number of He mation Offset to generate the associated 5 The same for all mailboxes Without password recommended for guests Offset to generate the associated 6 Automatically delete the message after being presented Manual Registration Don t delete automatically Increment for starting and ending mailbox numbers Delete the message after being presented recommended for guests ERAT ior nach incase I i Extension is digital C Obtain parameters from a template mailbox Template mailbox TLT Reviewed Solution amp Interoperability Test Lab Application Notes 25 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 Repeat this section to add a mailbox for each voicemail user from Section 5 10 In the compliance testing three mailboxes were configured as shown below Settings v 7 2 15 Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadband Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Messages Loop Security Module Music on Hold Pop up Notification Call Queuing Fax Mail and Server Outside Line Request Messages Notifications and E Mails Messages and Alarms General settings Pre paid Telephony Access Control Polling IVR for technical support Auto Attendant Redirections Mailboxes PBX
35. testing Informatec UMB Informatec used the SIP User and Configuration Web Service interfaces from Avaya IP Office to provide voicemail wakeup call name and user profile template change room status minibar and weather forecast features The SIP User interface was used by Informatec UMB Informatec to provide basic hospitality features including voicemail wakeup call room status minibar and weather forecast In the compliance testing Informatec UMB Informatec emulated three virtual SIP users on Avaya IP Office The three virtual SIP users were registered with Avaya IP Office with the first two virtual SIP users configured as members of several hospitality groups Incoming calls to the hospitality groups were delivered over an available virtual SIP user to Informatec UMB Informatec The calling and called information from the SIP packets were used by Informatec UMB Informatec to determine the type of call and hence the service to provide Informatec UMB Informatec used the Conaito VoIP SIPActiveX SDK to support all SIP communications For the voicemail coverage scenarios voicemail messages were recorded and saved on Informatec UMB Informatec Two short codes were configured on Avaya IP Office and dialed by a third virtual SIP user to activate deactivate the Message Waiting Indicator MWI In the compliance testing the third virtual SIP user was configured for MWI activities Informatec UMB Informatec has a Property Management System PMS too
36. that IP Office can support SIP on the LANI and or LAN2 interfaces and the compliance testing used the LANI interface Wa Avaya IP Office Manager IP500V2 9 0 100 845 File Edit View Tools Help IP500V2 z System IPS00V2 5 3 o Hla Ele A 43 2 n IP Offices y C La S s amp BOOTP 9 System L N1 LaN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning 4 4 Operator 3 r IPSODV2 LAN Settings VoIP Network Topology 2 59 System 1 ap IP5O0V2 T Line 8 IP Mask Control Unit 4 4 Extension 30 Primary Trans IP Address l User 32 X Group 2 RIP Mode None 8 Short Code 71 C Enable NAT Service 0 je Hel RAS 1 Number Of DHCP IP Addresses 200 s Incoming Call Route DHCP Mode EB wanPort 0 at Directory 0 Server Client Dialin Disabled IP Address i TLT Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 5 4 Administer SIP Registrar Select the VoIP sub tab Make certain that SIP Registrar Enable is checked A Domain Name can be entered for SIP endpoints to use for registration with IP Office In the compliance testing the Domain Name was left blank so the LAN IP address was used for registration a Avaya IP Office Manager IP500V2 9 0 100 845 File E
37. tion provided Informatec UMB Informatec on Microsoft Windows 7 Professional e Conaito VoIP SIPActiveX SDK e CHECK INS AND CHECK OUTS MANAGER VIA IP Testing was performed with IP Office 500 V2 R9 0 but it also applies to IP Office Server Edition R9 0 Note that IP Office Server Edition requires an Expansion IP Office 500 V2 R9 0 to support analog or digital endpoints or trunks IP Office Server Edition does not support TAPI Wave or Group Voicemail TLT Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 5 Configure Avaya IP Office This section provides the procedures for configuring IP Office The procedures include the following areas Verify license Administer system voicemail Obtain LAN IP address Administer SIP registrar Administer SIP extensions Administer SIP users Administer hospitality groups Administer incoming call route Administer short codes Administer voicemail users Administer user rights Administer security service 5 1 Verify License From a PC running the IP Office Manager application select Start gt All Programs gt IP Office gt Manager to launch the application Select the proper IP Office system and log in using the appropriate credentials The Avaya IP Office Manager screen is displayed From the configuration tree in the left pane select License to display a list of licenses in the right pane Verify
38. txTs5g5vifcKbg1JEevyk IAebKWVeAAFevo01wjc V4cB1y6Hwvv YN3mfp 2TD5VFLpvAP2ZbLH hAteKPazxSaczblekjc yCccghkxXUkc49ae vyEcOwSwvxxSAcyoF9H Ah1LIOyBcvvLCUFOQC O4vo59oevvAndLueP AXcFdS5VoXjkxaFmcCRI tTcdLD68ASsNdL8cw Instances 259 255 255 12 255 255 255 255 255 255 Status Valid Valid Valid Valid Valid Valid Obsolete Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid Valid 7 of 32 UMB IPO9 5 2 Administer System Voicemail From the configuration tree in the left pane select System to display the IP500V2 screen in the right pane where IP500V2 is the name of the IP Office system Select the Voicemail tab For Voicemail Type select lt None gt as shown below WA Avaya IP Office Manager IP500V2 9 0 100 845 Sele File Edit View Tools Help IPSOOV2 gt System IP Offices amp amp BOOTP 9 lt 4 Operator 3 i S IP5O00V2 Voicemail Type Nessages up 2 59 System 1 p IPSOOV2 Voicemail Destination F4 Line 9 ee Control Unit 4 it Extension 32 Backup Voicemail IP Address User 34 frg NoUser frg RemoteManager 20001 Extn20001 20002 Extn20002 20003 Extn20003 LH Voicemail IP Address 20004 Extn20004 5 3 Obtain LAN IP Address select the LANI tab followed by the LAN Settings sub tab in the right pane Make a note of the IP Address which will be used later to configure UMB Note
39. ver Edition SIP Function of the channel Include Remove The Add Multi function screen is displayed next For Code enter the first hunt extension from Section 5 7 For Function select the applicable value shown below Add Multi function v 7 2 15 Code 291 01 Function aAA e Add Cancel Repeat and add a multi function for each hunt extension from Section 5 7 In the compliance testing four multi functions were created as shown below Multi function of the channels for v 7 2 15 AVAYA model IP Office IP500 and Server Edition SIP Function of the channel 29101 Voice mail incoming Wake up Call and Wake up Programming incoming and outgoing Room Status and Minibar incoming Weather Forecast incominc TLT Reviewed Solution amp Interoperability Test Lab Application Notes 24 of 32 SPOC 9 23 2014 2014 Avaya Inc All Rights Reserved UMB IPO9 6 4 Administer Mailboxes From the Settings screen select the Mailboxes tab to display the screen below Click on Include mailboxes toward the bottom of the screen not shown below Settings v 7 2 15 Hotel Express Check out Hotel Room Hygienization Hotel Integration with PMS SNMP Tools via IP Hotel Broadband Internet Hotel Room Status and Minibar Hotel Room Service Hotel Wake up Call Hotel Weather Forecast Messages Loop Security Module Music on Hold Pop up Notification Call Queuing Fax Mail a
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