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1. NOTES gt Set VCR input to S VIDEO gt Set TV input to S VIDEO gt CAUTION The S VIDEO cable ONLY carries the video signal the two RCA audio cables MUST be installed to provide the audio signals OPTION FOR AN EXTERNAL OFF AIR ANTENNA CABLE INPUT WITH 2 TV SET gt For off air or cable viewing install coax cables and a splitter between the satellite receiver and the two TV sets or install the splitter at the output of the VCR if recording of off air cable channels is required o 3 OPTION 1 Turn satellite off set TV input to UHF VHF channel option and select channels with TV set Jp OPTION 2 Turn off satellite set VCR to UHF VHF channel option set TV to channel 3 or 4 and select channel with the VCR Depressing the SOURCE button on the Star Choice satellite remote control will leave the satellite viewing on the MAIN TV set and switch the 2 TV set to off air cable viewing providing an option of having alternate viewing on the 2 set without interrupting the MAIN TV set satellite feed STAR CHOICE COMMUNICATIONS INC 13 18 STAK GHOICE Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 7 HDTV SET UP OPTIONAL COMPOSITE VIDEO OUTPUT FOR NON HDTV VIEWING Satellite In Composite Outputs 8 Audio Video Remote R L Phone In oe e CH 4 E To TV 5el Dolby
2. Way Diode Splitter All Port Powered BXI HFS32DN_ Baret M Way Diode Splitter Port Powered 910 0268 Baret 6 Way Diode Splitter all Port Powered 910 02 2 Baret BXI 910 0173 Baret Wall Plate Taps WALL PLATE 120 25 5 12 Baret WALL PLATE 908 258 59 Barrett WALL PLATE 1208 2 DISH MOUNT PRODUCTS BXI NPRM reated Plywood rought 74 x 1 t includes 8 00 for cut Cement 8 8 16 Lauwentde InsuatingStyofoam2in x2Zx8 1112 11 12 Mastings 60 cm dish ao o N X m x z o z gt 20 g 9 gt 2 Co etrating roof moun kit for 2 3 8 Mast 4 m es STAR CHOICE PARTS r uad Ellip LNB s 75cm Metre Dish sr 1 01 00 Md 2101 01 20 swt 52 1 xe 22KHZ OUTDOOR COMMERCIAL MULTISWITGRE C T e Sd Page 4 of 5 STAR CHOICE COMMUNICATIONS INC 14 6 YOU HAVE A CHOICE STAR Approved Parts List Revised 22 07 03 EXHIBIT 14 1 PAGE 5 OF 5 INVENTORY RE ORDER FORM HARDWARE MATERIAL APPROVED BY STAR CHOICE YOU HAVE A CHOICE Wl STA HOICE LA LIBERT
3. Activate the 13V 18V power 3 3 switch to 13V The 13V LED TERY LNB SIGNAL should be illuminated FON BV TEST V mA LEVEL M o Depress the LEVEL and ENT CHARGE AUDIBLE buttons YOU ARE NOW READY TO ALIGN THE DISH STAR CHOICE COMMUNICATIONS INC 6 13 sag GHOICE Dish Alignment and Signal Tuning Revised 22 07 03 6 3 4 INITIAL DISH ALIGNMENT cont d STEP 4 gt Ensure the dish can be smoothly turned on the mast gt Grab the dish on both outer side edges gt Turn the dish to your start point o In London Ontario SAT B is at 229 therefore turn the dish to the left approx 1 4 turn of the mast from the estimated 229 compass bearing STEP 5 While monitoring the meter and audible tone start turning the dish to the right very slowly when positioned behind the dish gt As you get close to the satellites positioned near the elevation setting set on the dish you will start to capture signals as shown on the meter Remember the illustration in 6 1 page 6 6 that shows why you can capture adjacent satellite signals gt Once you have captured your 1 signal stop and adjust the GAIN control on your meter to center the needle to mid scale gt Itis recommended that you make a mark on us the mast and clamp assembly to mark the spot w BATTERY LNB SIGNAL ON 13V TEST y mA L
4. f System Grounding Issued 5 12 02 10 4 Ground Wire Guidelines cont d 3 Service equipment enclosure or continuous metal conduit e g metal power stack or meter base This is the preferred method of obtaining a ground in areas where a complete grounding electrode system cannot be guaranteed Meter Base grounding clamps The first choice location for this connection is the top rear corner of the meter when possible or second choice 1s the top front corner Under no circumstances shall the ground clamp be installed on the bottom corners as it prevents the utility company from opening the meter base 4 In pre wired residences the choice of grounding electrode will have been made and the ground wire placed as part of the pre wire activity Use the pre wired grounding wire to ground at cable entry Ensure that the grounding wire is bonded to the house ground If the grounding wire is missing choose a grounding location and complete the grounding procedure as outlined above STAR CHOICE COMMUNICATIONS INC 10 6 STAK CHOICE System Grounding Issued 5 12 02 10 4 Ground Wire Guidelines cont d Star Choice does NOT accept the use of ground rods at customer locations e Artificial electrodes such as driven ground rods are NOT acceptable for obtaining a ground It is preferable for the downlead coaxial cable to enter close to and be connected directly to the power utility s ground conductor
5. Town City 169 33 92 Hazelton 183 244 97 Hudson Hope 175 26 2 94 Kamloops 170 32 3 93 Kelowna 177 29 2 95 Kitimat 165 22 4 91 Ladysmith 175 306 95 Lillooet 179 32 6 96 McLeod Lake 168 30 92 Nanaimo 181 308 97 Nelson New Westminster Penticton 159 275 89 PORE Port Renfrew 156 31 3 86 Prince George 162 31 8 89 Prince Rupert 163 32 89 159 314 88 Queen Charlotte Is 160 29 4 89 Revelstoke 156 331 86 Saanich 161 311 89 159 28 8 88 Skimey 5 Sound 154 28 6 86 Squamish 161 23 2 90 160 249 90 SINN 161 254 90 152 23 5 87 Vancouver Is 149 267 85 V ancouver 162 309 89 V 149 25 6 85 Victoria Beach 151 292 85 161 275 89 Victoria 159 30 88 Williams Lake 159 291 88 161 33 89 152 26 3 86 Amadjuak 149 227 86 165 32 6 90 Bathurst Inlet 151 257 86 Bathurst Is 159 30 2 88 Cambridge 161 30 1 89 Cape Dyer 161 289 89 Cornwallis Is 161 289 89 Devon Is 164 291 90 Eskimo Point 159 29 4 88 Frobisher Gjoa Haven Igloolik Is ar 3d 62 129 197 77 Lake Harbour Mackenzie King 1 144 32 5 79 142 315 78 Pade 3 Padloping Is 147 26 84 Pangnirtung 144 327 Pelly Bay 145 33 1 79 Quriurtuuq 141 246 81 Rankin Inlet 142 22 5 83 146 254 83 Repulse S Resolute Resolution Is Somerset Is as BE S lt 133 140 144 145 132 139 141 139 139 149 140 145 134 138 139 130 140 127 147 140 140 135 140 130 128
6. e d Eran oe lea ine Fa WO s P A ff i Sef 9 pe nt Fou un 2 ei rai ba po r 4 laspEn cow tS ONTARIO i 3 3 4 CIE 9 es Q a s T Un 4 Rat 4114 2289 tar Lr 9 1 b Eon as 4 pe opie Recipe v f Eme FA Mediche EFi 2 EIC a E SOS i FS je Verte MEE E gt eie I St John s Odea 1 NOVA SCOTIA onto POM NEW BRUNSWICK ANIK E2 ANIK FI 111 1 W 107 W STAR CHOICE COMMUNICATIONS INC 2 3 STAR Basic Satellite Fundamentals Issued 5 12 02 BACKGROUND INFORMATION ONLY 2 3 UP LINK CENTER The Star Choice multiple up link facilities receive programming feeds from various sources via fiber optics coaxial cable over the air methods and satellite links from broadcast studios and other sources The programming received from these various sources is combined in the up link facilities complex equipment then re transmitted 35 786 Km to the Star Choice satellites for re broadcast to the Star Choice customers across Canada 2 4 THE SATELLITES Star Choice currently has two satellites called ANIK F1 and ANIK E2 that receive programming from the Star Choice s multiple up link facilities The two satellites receive the up linked signals lowers the frequencies and then re br
7. STAK HOICE 6 3 5 FINE TUNE DISH ALIGNMENT Fine tuning the dish to capture the highest signal strength possible reduces the signal interference in adverse weather conditions The higher the signal the greater the fade margin the less chance adverse weather conditions will affect the signal and cause picture failure Fine tuning the Azimuth STEP 1 gt Verify that the meter is adjusted to 80 divisions STEP 2 Slightly turn the dish back and forth until the maximum signal is reached STEP 3 Once the maximum signal strength is reached lock down the azimuth position in place by tightening the Azimuth Clamp Bolts on the Clamp Assembly STAR CHOICE COMMUNICATIONS INC 6 17 YOU HAVE A CHOICE stag norce Dish Alignment and Signal Tuning Revised 22 07 03 6 3 5 FINE TUNE DISH ALIGNMENT cont d Fine tuning the dish to capture the highest signal strength possible reduces the signal interference in adverse weather conditions The higher the signal the greater the fade margin the less chance adverse weather conditions will affect the signal and cause picture failure Fine tuning the Elevation STEP 1 Fa Channel Master gt Verify that the meter 15 adjusted to 80 divisions k T HAL LEVEL STEP 2 J Slightly turn the dish up and down until the maximum signal is reached he N a d 516 Eur LO aec gt Once the maximum signal
8. YOU HAVE A CHOICE STAR ae HOICE Basic Satellite Fundamentals Issued 5 12 02 2 6 SKEW Skew is the term used to describe how the LNB must be rotated so that antenna probe in the LNB matches the planes of polarity of the incoming satellite signal The figures below are simplified diagrams of the LNB antenna probe and the linear signal signals to assist you understanding why you must skew the dish VERTICAL POLARIZATION VERTICAL POLARIZATION 90 SKEW 115 SKEW STAR CHOICE COMMUNICATIONS INC 2 7 stag GHOICE Basic Satellite Fundamentals Issued 5 12 02 2 6 SKEW cont d HORIZONTAL POLARITY REACTS THE SAME AS VERTICAL POLARITY PREVIOUS DISCUSSED HORIZONTAL POLARIZATION HORIZONTAL POLARIZATION 90 SKEW 115 SKEW EXAMPLE OF AN ACTUAL LNB INSIDE VIEW OF A LINEAR KU BAND LNB STAR CHOICE COMMUNICATIONS INC 2 8 STAK GHOICE Basic Satellite Fundamentals Issued 5 12 02 2 6 SKEW cont d The skew examples below show the dish skew settings from Vancouver British Columbia east to Halifax Nova Scotia The skew settings provided in the manual are based on the longitude location of the satellite Anik Fl 107 3 Vs location of the receive dish you are installing Vancouver Winnipeg Toronto Halifax Skew 80 Skew 102 Skew 119 Skew 127 pam T di STAR CHOICE COMMUNICATIONS INC 2 9 YOU HAVE A CHOICE STAR HOICE
9. STAR CHOICE COMMUNICATIONS INC 6 2 Dish Alignment and Signal Tuning Revised 22 07 03 STAR GHOICE 6 1 GENERAL cont d THIS PAGE IS DEDICATED TO THOSE INSTALLERS WHO CONTINUOUSLY HAVE PROBLEMS FINDING THE STAR CHOICE SATELLITE DUE TO THE FOLLOWING SIMPLE RULE Elevation is pre set to 32 SAT B for London Ontario per the Dual Satellite Locator Chart in Section 4 0 Attachment 4 1 Mount is set and secured plumb gt 90 on inclinometer Or gt Spirit bubble centered Setting the known proper elevation setting to 32 would cause the dish to point too low that prevents you from capturing the Star Choice signal STAR CHOICE COMMUNICATIONS INC stag norce Dish Alignment and Signal Tuning Revised 22 07 03 6 1 GENERAL cont d IMPORTANT MESSAGE AS STATED EARLIER THE MOST COMMON CONTRIBUTOR TO INSTALLERS HAVING PROBLEMS CAPTURING THE STAR CHOICE SIGNALS IS THE MISALIGNED MOUNT OR MAST A misaligned mount will contribute to the following Tuning to wrong satellite gt Time wasted due to Time spent for trips from the dish location to check the receiver only to find out that you are on the wrong satellite Requesting assistance from the customer 259 person to work with you by yelling numbers from the TV screen through a window or door Expense incurred by using your cell phone while you are at the dish location to talk to the customer located at the r
10. Cable Connector Standards Issued 5 12 02 3 1 GENERAL The following sections set the minimum standards to be followed when installing Star Choice systems and all installers must adhere to the recommended standards and policies provided below 3 2 COAXIAL CABLE REQUIREMENTS To avoid unnecessary future service calls to deteriorating cable Star Choice Communications DOES NOT recommend the use of RG59 cable between the dish and the digital satellite receiver RG59 Vs RG6 e RG59 verified performance limited to 1 000 MHz e RG59 has considerable signal attenuation and roll off at the higher L Band frequencies 1450 MHz for unstacked and 2050 MHz for stacked e Higher frequencies LESS forgiving to poor or careless installation practices and are greatly affected by bad connectors humidity and cable bends pinches e Existing RG59 hidden in walls or ceilings cannot be inspected to verify its condition e Existing RG59 cable may not initially show any noticeable signal degradation but over a period of time the introduction of the 13 and or 18 volts on the RG59 may lead to deterioration of the cable and increase its resistive performance causing greater signal attenuation and higher frequency roll off e to the above conditions RGS9 cable is NOT suitable for the distribution of the L Band frequency between the LNB and the digital satellite receiver EXAMPLES OF COAXIAL CABLES LEFT IN SERVICE CAUSING SERV
11. Town City Shaunavon Sherridon Stanley Swift Current Tisdale Uranium City Watrous Weyburn Wilkie Yorkton Athabasca Banff Bassano Brooks Calgary Camrose Cranbrook Drumheller Edmonton Edson Fort Chipewyan Fort MacKay Fort McMurray Fort Vermilion Grande Prairie Hanna Hines Creek Jasper Lac la Biche Lacombe Leduc Lethbridge McLennan Meander River Medicine Hat Peace River Red Deer Stettler Vegreville Vegreville Vermilion Wetaskiwin Ashcroft Atlin Chemainus Courtenay Dawson Creek Duncan Esquimalt Fort Grahame Fort Nelson Ft St John STA SAC 00 094 154 151 157 158 154 156 151 156 154 149 156 156 157 148 145 158 145 147 156 154 154 156 148 145 160 147 154 156 157 157 159 155 STAR GHOICE Satellite A lt 9 2 B 33 89 24 8 94 26 4 92 32 4 90 29 5 93 22 4 89 30 8 91 32 9 93 30 89 31 2 94 Alberta 27 3 86 30 9 83 31 6 86 31 9 86 31 2 85 29 2 86 32 7 83 30 9 86 28 6 86 28 2 83 23 2 88 24 8 87 25 3 87 23 2 85 26 2 82 30 8 86 25 1 83 28 7 82 27 4 87 29 7 85 289 85 32 8 85 25 9 83 22 4 84 32 5 87 25 3 83 29 9 85 29 9 86 28 7 87 28 7 87 29 87 29 2 85 British Columbia 142 30 4 79 125 18 7 75 139 31 7 76 137 30 6 75 142 25 4 81 139 31 9 76 140 322 76 136 23 9 79 138 21 9 81 141 24 8 81 HOICE SIAR CHOICE COMMUNICATIONS INC ATTACHMENT 4 1 PAGE 4 OF 5 Satellite B 25 5 EE s 58 82
12. BASEMENT ENTRY FINISHED EXTERIOR WALL SAME HOME WALL ENTRY INTERIOR WALL STAR CHOICE COMMUNICATIONS INC 7 12 YOU HAVE CHOICE STAK HOICE Wiring Exterior Revised 11 07 03 7 3 9 DRILLING WIRE ENTRY POINT MEASURE TWICE DRILL ONCE When drilling the entrance hole consider slanting the drill slightly so the hole is a little lower on the outside than on the inside as this will prevent water from entering the walls When drilling the cable entrance hole into the customer s home it is important that you be aware of the potential damage that can be caused when drilling through walls To minimize the aesthetic impact not to mention the possible damage holes should almost always be drilled from the inside of the home out but only after verifying that the drill bit will avoid any structures that may exist on the outside walls Exceptions to the inside out rule would include homes with brick or vinyl siding where the drill bit s punching through the cold plastic may cause it to shatter Always notify the customer of the exact location of the cable entry point before drilling TIPS e The drill bit always makes a larger hole when exiting the material being drilled than it does going in especially if pushed hard and not allowed to clear itself of debris e Slate vinyl stucco and asphalt siding are thin brittle materials that break easily therefore are usually drilled from the outsid
13. STAR Site Survey Issued 5 12 02 4 4 SURVEY CHECKLIST cont d As with all satellite installations there are good points to follow that we will 1 choice points and there are bad points or precautions that we will call bad choice points Ensure the installation conforms to any local building codes condo restrictions apartment restrictions and the customer has agreed to the proposed installation Choose dish location that will be easily accessible in most weather conditions as it may require snow or other debris to be cleaned off or may require future service Only install the satellite dish on a solid surface such as brick concrete concrete block and when installed on walls or roofs with wood or other such material ensure the dish mount 1 secured to a wall stud roof rafter or other solid foundation material DO NOT install the dish on vinyl or aluminum siding as the siding will be crushed before the mount can be securely fastened to the wall stud AVOID installing the dish in locations that may be exposed to high winds DO NOT install the dish where it can be bumped or blocked by people vehicles or any other moveable obstructions DO NOT secure the dish to any wall surface where the foundation material is not solid unless the dish mount can be secured to a wall stud roof rafter or other solid foundation material AVOID installing the dish on fence or balcony railings DO NOT install the dish near
14. e When installed into an apartment or any home sharing a common wall or electrical system ensure the security code is reprogrammed STAR CHOICE COMMUNICATIONS INC 9 7 STAK HOICE 1 System Grounding Issued 5 12 02 ww STAR INSTALLATION HANDBOOK 10 0 GROUNDING GUIDELINES FOR THE STAR CHOICE SYSTEM SIAR CHOICE COMMUNICATIONS INC 10 1 YOU HAVE A CHOICE i 4 ur z STAR GHOICE System Grounding Issued 5 12 02 10 1 Grounding Polic Grounding is an essential Safety related part for all Star Choice installations Star Choice Communications requires that all systems installed be grounded to meet the current safety standards The grounding must be done in compliance with Local and National Electrical Codes The Canadian Electric Code will normally be used unless the Local Code is stricter in its requirements In this case the Local requirements will be used Grounding will be installed as follows e All systems will have the coaxial downlead s grounded with a grounding block as close as possible to the grounding source e In most cases dishes do not require grounding The following two exceptions will require the dish to be grounded as well as the coaxial downlead 1 When the dish is mounted on the roof and becomes the highest point on the structure 2 When the dish is ground mounted on a pole in an open area away from the home due to line of sight issues such as a field The ground wire MUST
15. Basic Satellite Fundamentals Issued 5 12 02 2 7 BASIC DISH DESIGN The purpose of the satellite dish reflector 1s to collect and concentrate the signals coming from a targeted satellite while ignoring unwanted signals from other satellites There are several configurations of dishes used in the home satellite business such as prime focus offset and multi focus configurations Star Choice utilizes two types of dishes round offset dish designed to operate with one satellite and the elliptical multi focus offset dish designed to receive signals from two satellites The diagram below shows how the prime focus parabolic dish receives and reflects the signal from a single satellite into the LNB 2 7 1 PRIME FOCUS PARABOLIC DISH Incoming satellite signal Reflected signal directed into LNB The above dish Is most commonly seen with the older Band systems and note that the angle of the dish is 90 to the incoming signal shown in red In other words the angle of the dish directly faces the satellite The above information is ONLY provided as a prelude to help you understand the information provided in the next few pages that leads into the design and operation of the two Star Choice dishes the round single satellite dish and the elliptical multi focus dual satellite dish THIS INFORMATION IS CRITICAL IN UNDERSTANDING HOW AN OFFSET DISH RECEIVES THE SATELLITE SIGNAL AND WILL HAVE AN IMPORTANT IMPACT ON WHERE YOU CAN
16. COMPOSITE VIDEO gt gt gt gt gt Red RCA cable is for Right side audio channel White RCA cable is for Left side audio channel Yellow RCA cable is for Composite video For mono audio devices use the red audio cable Provides better picture and stereo audio quality S video cable carries ONLY the video signal RCA audio cables are also required Best video quality and stereo audio Separated video is an encoded video signal that separates the brightness from color data S video can greatly improve the picture when connecting to any high quality video source such as a Star Choice satellite receiver or DVD v v v v STAR CHOICE COMMUNICATIONS INC 13 12 STAR Customer Education and Home Set Up Reviset 22 07 03 13 4 1 INTERCONNECTION CABLES cont d COMPONENT VIDEO CABLES gt The most advanced method for interconnecting decoded video data Generally used where a digital TV signal source is used Preferred connection for High Definition TV signals enables superior quality in transmitted picture The video signal is separated into its component parts brightness and color differentials gt The output of a video device such as the Star Choice HDTV Decoder or the input of a DTV receiver or monitor consisting of 3 primary color signals red green and blue that together convey all necessary picture information With current consumer video products the 3 component
17. Diameter Dust Cover Compression Ring Expander Sleeve Extension Sleeve Drilling A properly drilled hole is a critical factor both for ease of installation and optimum anchor performance When drilling an anchor hole using a carbide tipped bit the rotary hammer or hammer drill used transfers impact energy to the bit that forms the hole primarily due to the chiseling action This action forms an anchor hole that has roughened walls DO NOT use diamond tipped bits as they create very smooth walls that may cause the anchor to slip and fail prematurely When using mechanical anchors the condition of the carbide tips used must be monitored as an excessively worn drill bit will alter the required anchor hole diameter The recommended anchor hole depth 18 at least one anchor diameter deeper than the anchor embedment depth The required depth for the 5 16 X 2 wedge bolt is a minimum of 3 to 3 deep When using wedge type anchors the expansion mechanism scrapes the walls of the hole during insertion that pushes concrete dust particles ahead of the anchor The additional depth will provide place for the dust to settle and not impede the anchor to be fully inserted The recommended carbide drill bit for the 5 16 X 27 anchor is a 5 16 bit of sufficient length to drill a 3 hole DO NOT use an oversize drill bit as the recommended drill bits are designed to accommodate the required anchor hole diameter The anchor should be install
18. L ENCLOSURES TVC rt PP Econo i nded lid only enclosure standard lid only PRI P136 FE LID PRI P136 FE XT LID TVC Splitter mounting plate PRI P136 SMP MODULATORS Modulator Channel BXI 910 0224 ch xx Baret SURGE PROTECTION urge Protector NP 6 outlets BXI 810 0796 urge Protector NP 8 DBS 3 BXI 810 0047 Bamet Surge Protector PWR Max 8 DBS 3 BXI 810 0152 enclosure 3 po enclosure 3 po w F81 Ext lid complete PRI P136 FE enclosure Exte Matching Transformers 75 300 Ohm Page 5 of 5 STAR CHOICE COMMUNICATIONS INC 14 7 5 4 Equipment Tips Issued 5 12 02 STAK CHOICE INSTALLATION HANDBOOK 15 0 INSTALLATION AND TECHNICAL TIPS FOR THE LEGACY EQUIPMENT INSTALLED PRIOR TO THE QUAD LNB SYSTEMS STAR CHOICE COMMUNICATIONS INC 15 1 YOU HAVE A CHOICE STAR HoIcE Legacy Equipment Tips Issued 5 12 02 15 1 GENERAL THIS SECTION IS RESEVED FOR INSTALLATION AND TECHNICAL TIPS FOR THE LEGACY EQUIPMENT INSTALLED PRIOR TO THE QUAD LNB SYSTEMS UPDATES WILL BE ISSUED ON AN AS REQUIRED BASIS STAR CHOICE COMMUNICATIONS INC 15 2 Documentation Revised 22 07 03 STAK GHOICE INSTALLATION HANDBOOK 16 0 ADMINISTRATIVE PROCEDURES AND FORMS PAPERWORK STAR CHOICE COMMUNICATIONS INC 16 1 YOU HAVE A CHOICE STAR HOICE Documentation Revised 22 07 03 16 1 GENERAL The documentation process for
19. Quebec 243 25 8 119 247 237 121 Cobalt 227 293 113 232 27 6 16 Rimouski 247 23 1 119 251 21 1 121 Cobourg 230 31 6 117 235 29 6 120 Riviere du Loup 245 24 1 119 249 221 121 Cochrane 225 28 3 111 229 26 8 14 RivierePentecote 249 21 5 119 253 195 121 Collingwood 226 32 1 115 231 30 2 18 Roberval 241 25 17 245 231 19 Cornwall 237 29 119 241 269 121 Rouyn 229 28 2 113 233 26 5 116 Dalton 218 30 3 110 223 28 8 12 Salluit 244 15 106 248 14 107 Deep River 232 29 4 116 236 27 6 18 Senneterre 232 27 3 114 236 25 6 17 Dryden 198 311 102 203 30 3 105 Sept 250 20 8 119 254 18 8 12 Elliot Lake 221 31 3 112 226 297 115 Shawinigan 240 267 119 244 247 12 Emsdale 228 30 7 115 232 289 18 Sheldrake 252 20 120 256 18 121 English River 202 31 4 104 207 30 3 107 Sherbrooke 242 27 2 120 246 25 1 122 Espanola 223 31 2 113 227 295 15 Sorel 240 27 3 119 244 25 3 121 Foleyet 222 29 8 111 226 282 14 St Paul du Nord 246 23 5 119 230 215 121 Fort Albany 224 25 6 109 229 243 11 St Agathe des Monts 238 279 118 242 26 120 Fort Frances 197 32 6 102 202 316 105 St Agapit 242 26 119 246 24 121 Fort Severn 212 23 8 103 216 22 9 105 St Anne de Beaupre 243 25 5 119 247 23 4 121 234 30 2 118 238 28 2 12 St Augustin 259 16 1 121 263 141 123 Geraldton 212 29 8 107 216 28 5 109 St Boniface 188 32 99 193 313 102 Gilmour 231 30 6 117 236 287 19 St Eloi 246 23 8 119 250 218 12 Goderich 223 33 4 115 228 316 117 St Hyacinthe 240 27 6 119 244 25 5 121 Gogama 223 29 9
20. STAQ Site Survey Issued 5 12 02 ATTACHMENT 4 1 PAGE 5 OF 5 Satellite A Satellite Notes Southampton Is 230 14 9 101 234 14 2 102 Spence Bay 212 1 4 95 216 11 97 Tavani 200 189 97 204 18 3 99 Wager 213 14 7 97 217 144 99 Whale Cove 201 18 3 97 206 1 8 99 Northwest Territory Arctic RedRiver 120 11 6 79 124 12 3 81 Banks Is 126 79 86 130 8 2 87 Fort Franklin 132 15 3 83 136 15 8 84 Fort Good Hope 126 13 6 81 130 14 2 82 Fort Liard 136 20 3 81 140 209 83 Fort Norman 130 15 4 82 134 159 83 Fort Reliance 158 19 89 162 19 91 Fort Simpson 138 19 1 83 142 19 6 85 Fort Smith 154 21 8 87 159 219 90 Ft McPherson 120 11 4 79 124 12 1 80 Ft Providence 143 20 84 148 203 86 Ft Resolution 150 20 5 87 155 207 89 Hay River 147 20 7 85 151 209 87 Holman Island 135 10 5 86 139 107 88 Inuvik 120 10 9 80 124 11 5 81 Jean Marie Rvr 139 19 4 83 143 19 9 85 Melville Is 144 6 89 148 6 90 Nahanni Butte 135 19 5 81 140 20 83 Norman Wells 129 14 8 81 133 15 3 83 Port Radium 139 15 1 85 143 15 3 87 Rae 145 18 6 86 149 18 8 87 Snowdrift 155 19 4 88 159 19 4 90 Tuktoyaktuk 120 10 81 124 10 5 82 Victoria Is 149 10 5 89 154 10 5 90 Wrigley 134 17 3 82 138 17 8 84 Yellowknife 148 19 86 152 192 88 Yukon Territory Big Salmon 122 2216 3 76 127 172 78 Carmacks 121 15 8 75 125 167 77 Dawson 118 13 3 75 122 143 77 Forty Mile 117 12 8 75 121 137 77 Keno Hill 121 14 4 77 15352 79 Klondike 118 13 4 75
21. The photo on the right shows a universal mount that has been center aligned with the roof rafter resulting in the 2 5 16 X 2 lag screws anchored into the roof rafter and the 2 5 16 X 1 lag screws anchored to the roof sheeting REMEMBER Roof sheeting WILL NOT by itself sufficiently secure a mount to withstand wind loading it 15 approx 3 8 to 1 2 plywood or wafer board that is soft wood The center of the mount MUST be secured to a roof rafter or wall stud IS YOUR VEHICLE LEFT UNATTENDED SECURE YOUR VEHICLE AT ALL TIMES P T 5 RS r i E E i ENTRE m J M ua AJ 7 STAR CHOICE COMMUNICATIONS INC 5 9 4 Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS For mounting surfaces constructed with a mix of base materials such as concrete concrete block or brick the recommended fasteners for these applications are the wedge type anchor bolts Some installations such as hollow block may require toggle bolts hollow set drop in anchors or threaded rod through the wall due to the hollow cell in concrete blocks brick facing on concrete block or weakened or cracked base materials The next few pages will provide information on the construction recommended fasteners and installation guidelines The information below is for background only to assist in understanding the critic
22. installing on siding or roofs care MUST be exercised due to the issue of the single stud rafter availability for securing the mount Refer to Section 5 0 Dish Assembly Mounting for mounting guidelines and Star Choice Standards gt Ensure the customer agrees with the proposed dish location and coaxial cable run s INSTALL THE DISH AND CABLE RUNS AS YOU WOULD EXPECT THEM TO BE INSTALLED ON YOUR OWN HOME STAR CHOICE COMMUNICATIONS INC 4 2 Site Survey Issued 5 12 02 STAK 4 3 TOOLS NEEDED TO SUCCEED Your survey tools should consist of the following gt Compass azimuth and Dish elevation readings refer to Dual Satellite Locator Chart in attachment 4 1 gt Abney Level or equivalent gt Compass 3 ae H Ei 3 3 TH E gp assoc aA Z S N 2 081 Mw liw N STAR CHOICE COMMUNICATIONS INC 4 3 YOU HAVE A CHOICE STAR HOICE Site Survey Issued 5 12 02 4 4 SURVEY CHECKLIST Every installation must begin with a thorough site survey one of the most critical yet often most neglected steps in satellite installations The following procedure and items provide a quick checklist that can be followed when selecting the best location of the satellite dish and prevent unexpected difficulties that may be encountered V On your arrival to the customers home take a moment to get your bearings using your compass to obtain the general direction of
23. siding etc Loads applied by the dish mount including weight and wind loading Quality of fastener material Installation procedures including the method of drilling and the tools used Effect of corrosion as time goes on depends on fastener quality and type Dimensions of the base material including the base material thickness fastener spacing and edge distance v v v v v The following conversion factors are supplied as a quick reference Metric to Imperial Units gt From Millimeter mm to Inch in multiply by 0 0394 gt From Meter m to Foot ft multiply by 3 2808 gt From Meter m to Yard yd multiply by 1 0936 Imperial to Metric Units gt From Inch in to Millimeter mm multiply by 25 4 gt From Foot ft to Meter m multiply by 0 3048 gt From Yard yd to Meter m multiply by 0 9144 STAR CHOICE COMMUNICATIONS INC 5 9 YOU HAVE A CHOICE STAR Dish Assembly and Mounting Revised 24 07 03 5 3 3 2 WOOD FASTENERS The dish mount MUST be secured to the structure framework such as wall studs or roof rafters The recommended fastener for mounts to wooden structures are the 5 16 X 2 and 5 16 X 177 lag screws that are equipped with a washer and seal a 5 16 X 2 lag screw Roof sheeting Rubber seal 5 16 X 1 lag screws F gt p E i 3 1 4 p Roof rafter
24. these installations The dish mount 15 the only location a roof membrane should be compromised NO other holes screws staples or nails should penetrate the roof membrane Approved shingle clips may be required to aid in routing the coaxial cable to the eve Locating the mount as close to the roof edge as possible without compromising signal quality will aid in reducing the coaxial cable run and possibly reduce water damage if the mount can be located on the overhang portion of the roof Under NO circumstances should the dish mount be located in a valley of the roof as snow and ice buildup at these locations may cause the roof membrane to fail Care must be taken not to walk or step in the valley portions of the roof as the membrane is fragile at these locations and 15 usually constructed of sheet metal or tarpaper tucked under the shingles Shingles or flashings should not be lifted to install mounts as this will break the seal and allow wind to break the shingle or allow water to blow under the shingle or flashing and damage the roof substructure It 15 important to obtain the homeowners permission prior to installing any type of mount to the roof and equally important to report any roofing problems that you have observed while working on the roof The roofing problems could consist of missing broken or loose shingles broken or loose valleys and flashings etc It is a good policy to note any abnormal roofing conditions on the work or
25. 12 228 28 3 14 St Jean 239 28 119 243 259 122 Gravenhurst 229 311 116 233 29 3 118 St Jerome 238 28 118 242 26 121 Guelph 226 329 116 231 31 119 St Jean de Matha 239 27 4 118 243 25 4 12 Haliburton 231 30 6 116 235 287 19 St Laurent 239 28 119 243 26 121 Hamilton 227 33 116 232 311 119 St Pacome 245 24 7 119 249 22 6 121 Hanover 225 327 115 229 309 18 St Pascal 245 24 5 119 249 22 4 121 Hearst 219 28 7 109 224 273 12 St Simeon 245 24 3 119 249 22 3 121 Hornepayne 217 29 5 108 221 282 11 St Stephen 249 24 8 123 252 225 125 Huntsville 228 309 115 233 291 18 Tadoussac 245 24 19 249 22 121 Ignace 201 31 4 103 205 30 3 106 Trois Rivieres 241 26 8 119 245 24 8 121 Ingersoll 225 33 7 116 230 318 19 Val d Or 231 27 8 114 235 261 16 Iroquois Falls 225 28 4 112 230 269 14 Valleyfield 238 285 119 242 26 4 121 Kapuskasing 222 28 5 110 226 271 113 Vandry 239 26 1 117 243 242 19 194 31 6 101 199 307 104 Verdun 239 28 119 243 26 121 Kincardine 223 33 114 228 312 17 Victoriaville 242 26 7 19 246 24 6 122 Kingston 234 30 5 118 238 28 5 121 Waskaganish 230 25 3 111 234 23 8 113 Kirkland Lake 227 28 7 113 231 271 115 Wemindji 231 24 110 235 225 T Kitchener 226 33 1 116 230 312 19 Windsor 241 271 120 245 25 122 Lindsay 229 31 5 116 234 29 6 19 Little Current 223 31 5 113 227 29 8 15 Ontario London 224 339 115 229 32 118 Apsley 231 30 8 116 235 289 19 213 29 5 107 218 28 3 10 214 29 1 107 218 27 8 10 Arnprior 234 29 4 117 238 275
26. 120 Macdiarmid 209 30 4 106 214 292 109 Bancroft 231 305 16 235 28 6 19 M 3 Barrie 227 319 16 232 18 sin 308 599 Magog 241 27 4 120 245 25 3 122 Manitoulin 221 31 9 112 226 30 3 15 Matachewan 225 29 2 112 230 27 6 15 Mattawa 229 29 8 115 234 28 117 Mattice 220 287 109 224 272 12 5 SAC 00 094 HOICE STAR CHOICE COMMUNICATIONS INC 4 11 Site Survey STAR GHOICE Issued 5 12 02 ATTACHMENT 4 1 PAGE 3 OF 5 Satellite A Satellite Satellite A Satellite B 25 5 T 5 5 52 82 5 82 5 ES 25 53 55 gg 8 g si SE sS 4 Town City 5 si 34 235 4 Town City 33 si 83 22 Mekatina 218 31 4 110 223 299 113 Temiscaming 229 29 6 114 233 279 117 Michipicoten 216 30 8 109 221 29 4 12 Thessalon 219 31 8 111 224 302 14 Midland 227 31 7 115 231 299 18 Thetford Mines 243 263 120 247 24 3 122 Milne Inlet 259 74 98 263 6 6 99 206 31 7 106 21 30 5 108 Mobert 215 30 4 108 219 29 111 Timmins 224 29 111 228 27 4 14 Moosonee 226 26 2 110 230 247 12 Tionaga 222 29 6 11 227 281 14 Nakina 212 29 2 107 217 28 109 Tobermory 223 32 113 228 30 3 16 New Liskeard 227 29 2 113 232 27 5 16 Toronto 228 32 4 116 232 305 19 Newcastle 230 318 117 234 299 19 Trenton 232 311 117 236 29 2 120 Nipigon 209 309 106 213 297 109 Trout Creek 228 30 4 115 232 28 6 117 228 301 114 232 28 4 17 Wallaceburg 222 34 7 115 227 329 18 Oakville 227 32 7 116 2
27. 122 14 3 77 Mayo Landing 121 14 5 77 5 153 18 Old Crow 116 10 3 77 120 11 1 79 Stewart River 118 14 75 122 149 76 Tagish 124 17 9 75 128 189 17 Teslin 125 18 5 76 129 193 78 Watson Lake 129 19 4 78 134 20 2 80 Whitehorse 123 17 4 75 Jr 183 77 Canadian Arctic Islands Prince Charles Is 254 10 3 102 258 9 5 103 Prince of Wales Is 197 8 3 93 201 8 1 94 Prince Patrick Is 121 4 2 87 125 4 3 88 Queen Elizabeth Is 256 2 9 92 259 2 8 93 STA HOICE SAC 00 094 STAR CHOICE COMMUNICATIONS INC 4 14 Dish Assembly and Mounting Revised 24 07 03 STAK INSTALLATION HANDBOOK 5 0 60E cm DISH ASSEMBLY and MOUNTING STANDARDS STAR CHOICE COMMUNICATIONS INC 5 1 STAK Dish Assembly and Mounting Revised 24 07 03 5 1 GENERAL By now you should have completed the following Owner s permission to install system for rental properties Site survey Customer agreement on all aspects of the installation Clear understanding of all installation restrictions 5 2 DISH ASSEMBLY PREPARATION Find yourself a clear work area to assemble the dish and mount assembly that 1s free from walkways and children CAUTION It is not recommended to pre assemble the dish and mount assemblies and store in your vehicle The support arm with the new quad LNBs are easily damaged or broken when left unprotected not to mention the amount of space required to store the assemblies in the back of your ve
28. 2 BASIC TV SETUP RF VHF VIDEO This setup is a basic connection and is NOT recommended however there may be an installation where the Customer s TV set only has an RF coax connection NOTES Only connection available due to restricted TV input RF only gt TV set MUST be tuned to channel 3 or 4 to match selection on satellite receiver This RF connection provides the good quality video and non stereo audio Off AIR ANTENNA CABLE INPUT Satellite In Outputs i 2 Audio Video e i em UHF Remote R L a Antenna C 2222 5 Video Dui 8 8 3 Dolby Digital Out DSR 40105 13 5 3 BASIC TV VCR SETUP VIDEO NOTES gt Same as above Off AIR ANTENNA CABLE INPUT Satellite In Composite Dutpu Audio Video 1 UHF Remote R L cre O Dolby Digital e Jut DSR 40105 STAR CHOICE COMMUNICATIONS INC 13 15 STAR Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 4 AUDIO VIDEO TV VCR SETUP COMPOSITE VIDEO The following installation will be the most common installation for the next few years and is the recommended installation for Star Choice installers Most TV sets and VCRs today have the A V inputs therefore why would you install a basic RF type coax system when you have just installed a Digital Satellite System The Customer
29. 267 12 3 128 Cowansville 240 27 8 120 244 257 122 Trepassey 263 15 4 128 267 131 129 Dolbeau 241 24 7 117 245 22 8 19 Wabush City 251 19 116 x 254 17 2 118 Donnacona 242 26 1 119 246 241 121 Dosquet 242 26 2 119 246 241 121 Drummondville 241 274 119 245 25 1 121 Nova Scotia Eastmain 231 24 5 111 235 23 113 Cape Breton Is 256 20 5 125 260 18 2 127 Fort Coulonge 233 29 3 117 237 21 4 119 Freeport 250 24 8 124 254 22 5 126 Gatineau 235 291 18 239 271 120 Mulgrave 256 21 125 259 18 6 127 Granby 240 27 6 120 244 25 6 122 Port Hawkesbury 256 21 125 260 18 6 127 Grand Mere 241 251 117 245 23 2 119 Port Maitland 250 24 9 125 254 22 5 127 Hauterive 248 22 5 119 251 20 5 121 Sydney 257 199 125 261 176 127 Ivujivik 240 15 4 105 244 144 106 Truro 254 223 125 257 20 126 Joliette 239 275 19 243 255 121 Yarmouth 250 25 125 254 227 127 Kuujjuarapik 234 215 109 238 201 11 La Sarre 228 27 8 113 233 26 2 15 Prince Edward Island La Tuque 240 261 8 244 241 120 Charlottetown 254 217 124 258 194 126 15 243 251 N 247 237 121 Madeleine 256 20 1 124 259 178 125 230 28 14 235 26 2 16 New Brunswick Maniwaki 235 285 17 239 266 19 Bath 248 24 122 252 219 123 Matagami 232 26 5 13 236 24 8 15 Bathurst 251 22 2 122 255 201 123 Matane 249 22 3 120 252 20 3 121 Chatham 251 22 5 122 255 20 3 124 253 19 5 120 257 175 122 Dalhousie 250 22 3 121 254 20 2 123 Miquelon 234 26 2 114 238 24 5 116 Edmundston 247 23 8 120 251 217 122 M
30. 5 12 02 3 3 CONNECTOR WEATHERPROOFING GROMMETS cont d RESULTS OF IMPROPERLY TIGHTENED CONNECTOR OR IMPROPERLY INSTALLED GROMMET e DUAL GROUND BLOCK STAR CHOICE COMMUNICATIONS INC 3 7 YOU HAVE A CHOICE STAR Cable Connector Standards Issued 5 12 02 3 3 CONNECTOR WEATHERPROOFING GROMMETS cont d The rubber grommets illustrated in the previous pages are the recommended standard method for weatherproofing outside cable connectors The combination of the approved weatherproof connector and the rubber grommet will provide the necessary protection against moisture and subsequent connector damage and loss of service Other methods of waterproofing such as weather boots that slide over the connector have been known to capture and retain moisture causing the connector to corrode and cause service failure DO NOT use this type of connector weatherproofing and when found in existing exterior wiring they should be removed and replaced with the Star Choice approved weatherproof connector and rubber grommet Previous Star Choice systems utilizing the Dual LNB for stacked systems also provided a pair of coaxial cables with weather boots and sub standard connectors to connect between the Dual LNB and the 2X2 Dual Satellite Multi switch In this case cut off the connectors and replace them with the standardized Star Choice weatherproof connectors and rubber grommets Also when on service calls check
31. AC outlet Allow about one minute for the receiver to power on Tune the satellite receiver to channel 284 or 287 to activate the satellite 1con The front panel of the satellite receiver will indicate if the correct Star Choice signal is being received As shown below the satellite receiver on the left is receiving the Star Choice signal as indicated by the GREEN DISH INDICATOR next to the ON OFF power switch The receiver shown on the right is neither receiving a signal nor receiving the Star Choice signal as indicated by the RED DISH INDICATOR next to the ON OFF power switch v v v v v STEP 2 gt Selectlanguage preference by pressing OPTIONS o Select 6 Change Systems Settings o Select 1 Change Viewing and Language Settings Using the arrow keys scroll to your language preference Press ENTER to make the change gt Press EXIT once to exit from settings STAR CHOICE COMMUNICATIONS INC 6 22 Dish Alignment and Signal Tuning Revised 22 07 03 STAK HOICE 6 3 7 2 SIGNAL VERIFICATION cont d STEP 3 gt While satellite receiver is tuned to channel 284 or 287 press OPTIONS o Select 6 Change System Settings o Select 3 Change Installation Settings o Select 1 Tune in Satellite Signal gt The Tune in Satellite Signal box will appear on the screen gt Allow approx 5 minutes for the Base Channel Map to download into the receiver o Verify correct satell
32. INSTALL YOUR DISH STAR CHOICE COMMUNICATIONS INC 2 10 YOU HAVE A CHOICE STAR HOICE Basic Satellite Fundamentals Issued 5 12 02 2 7 2 OFFSET DISH The surface of an offset dish reflector is essentially a section cut from the parent larger prime focus parabolic dish The LNB 1 still located at the same place in relation to the parent dish and all signals received are still reflected to the same focal point LNB See diagram below Front View of Offset Dish Offset dish is cut from the arent dish as shown d elliptical Parabolic prime focus dish Parent dish LNB feed located at dish focal point Various shapes can be cut from the parent prime focus dish so an offset dish can assume an elliptical round rectangular or any other shape The original Star Choice dish was the round dish used to receive signals from the 1 satellite and moved to the elliptical design multi focus dish for two satellite reception as shown above Offset Dish Angle that signal comes from satellite Less than 90 Entry angle into dish Direction angle dish points IMPORTANT Note Unlike the prime focus dish shown earlier the offset dish does NOT point at the angle the satellite 1s located In other words the signal enters the dish at an angle much higher than the angle the dish points READ ON TO FIND OUT HOW THIS WILL ASSIST YOU IN DETERMINING YOUR DISH LOCATION STAR CHOICE COMMUNICATIO
33. IS NORMAL DO NOT ATTEMPT TO ADJUST TO MAKE THE TWO SIGNAL LEVELS THE SAME STAR CHOICE COMMUNICATIONS INC 6 20 sag HOICE Dish Alignment and Signal Tuning Revised 22 07 03 6 3 7 RECEIVER CONNECTION AND SIGNAL VERIFICATION 6 3 7 1 BASIC RECEIVER CONNECTION 058385 4798 4 08 lilii 298 81422 4 322 952 The basic satellite receiver connection utilizes RG6 coaxial cable between the satellite dish receiver and TV set The satellite receiver can be set up to transmit the TV signal to the TV set on channel 3 or 4 The TV set must be tuned to the same channel as the satellite receiver channel 3 or 4 The connection shown above is the basic configuration required to establish the Star Choice system There are various types of connections available for connection between the satellite receiver and the customer s equipment that are discussed and illustrated in Section 13 0 The available connections vary with the satellite receiver model and the type of equipment owned by the customer With the above connections completed and the satellite receiver plugged into the AC outlet it is time to verify signal presence and quality STAR CHOICE COMMUNICATIONS INC 6 21 5 Dish Alignment and Signal Tuning Revised 22 07 03 6 3 7 2 SIGNAL VERIFICATION STEP 1 Complete the basic receiver connection as shown in the previous section Plug the satellite receiver into the
34. Issued 5 12 02 ATTACHMENT 1 1 Page 2 of 2 PORTABLE LADDER INSPECTION Inspect slide guides for cracks chips or worn areas Inspect rope to ensure it 1s tight and not frayed or knotted Ensure that the base and fly sections are straight and free from warp Inspect all rungs for dents and cracks and make sure they do not rotate Inspect the safety feet for worn rubber pads and loose rivets nuts and bolts Inspect all end caps they should be tight and free from cracks chips and wear Inspect the side rails of the base and fly making sure there are no dents or cracks Inspect the gravity locks they should pivot freely and the fingers should be in good working order Inspect copolymer top for cracks or dents make sure rivets nuts and bolts are tight Inspect spreader arms making sure they are tight and move freely Inspect all steps horizontal braces and step braces making sure they are tight Inspect the front and back side rails for cracks dents bends or any other blemishes 5 5 ga most 4 nee An deut T MOST LADDER ACCIDENTS ARE CAUSED BY TWO FACTORS 1 THE USE OF UNSAFE LADDERS 2 THE UNSAFE USE OF LADDERS STAR CHOICE COMMUNICATIONS INC 15 Cable Connector Standards Issued 5 12 02 STAK INSTALLATION HANDBOOK 3 0 CABLE CONNECTORS and CONNECTORIZATION STANDARDS STAR CHOICE COMMUNICATIONS INC 3 1 Sd
35. OR A FUTURE STAR CHOICE CUSTOMER VIA WORD OF MOUTH STAR CHOICE COMMUNICATIONS INC 13 2 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 1 TRAINER TIPS Before we get to the training procedures lets review a few Trainer s tips on how you should present yourself and how to effectively train the Customer on use of their new Star Choice system 13 1 1 YOU THE TRAINER Consider the following points on how you should present yourself while training the Customer gt Language If the Customer s first language is not the same as yours he she may have difficulty understanding what you need to accomplish This can be further complicated by cultural expectations that can differ widely Being aware of these differences can help you to communicate more effectively e Modify your words to meet the customer s style but do not talk down to them e Try avoid jargon phrases acronyms or technical terms e Many people have a tendency to raise their voice or shout your Customer isn t deaf just has difficulty understanding you at this moment Proximity Stand or request permission to sit near the Customer as you will need to show the customer the remote control as well as pass it back and forth North American culture usually allows a 1 5 to 2 foot distance when talking to another and do not be surprised if you have a Customer that hovers over you while you work Eye Co
36. Residential Structure to the customers satisfaction Alignment of Satellite dish to receive both F1 and E2 signals Cable run from dish to receiver s plus connectors Receiver hook up to one or more televisions Activation of system and programming Permanent phone line connection for Viewers Choice hook up and activation IPPV Customer orientation on system features and usage Coax Grounding EbNo Readings in diagnostic greater than 8 Anik 1 _ g Channel 344 2 345 2 Channel 3907 2 57 Channel 398 2 5 507 7 4 Anik E2 m Channel 292 4 5 Channel 730 7 9 5 Channel 820 2 Installer Comments CABLE ADT Ab co AckossS E 40 06 ARDEN 2 E aJi e J 521476 INSTALLER amp CUSTOMER SIGN OFF The Star Choice system has been installed to S C installation standards as outlined above and is functioning properly Installer Name Eb S 5 Customer SHE LL DJE Signature u Installer 1234 Date 27 2 22 Signature QA Lu A Lou STAR CHOICE COMMUNICATIONS INC 16 5 YOU HAVE A CHOICE STAR HOICE Documentation Revised 22 07 03 16 3 INSTALLATION INSPECTION Star Choice is committed to installation excellence and good Customer relations as this will go a long way in making Star Choice the consumer s 1 choice when it comes to choosing their satellite entertainment provider To ensure sate
37. SATELLITE ORBIT ite Te From London E2 gt 32 sswassawasuqaqupuqaqaspaqassan sits at 32 as SOUTH shown by the ereen line 27 6 other satellites sit at different elevations depending where they are LONDON parked in space on the arc London dish set to 32 01 90 gt Your compass provides you with a general heading 229 At this point pan turn the dish to the South left when behind the dish to approx 200 which will be your start point near the satellite shown in red ExpressVu gt Note on the illustration above that the bore sight of the dish points below the arc because the satellite at this point 15 at 39 therefore you will NOT see any signal STAR CHOICE COMMUNICATIONS INC 6 6 stag norce Dish Alignment and Signal Tuning Revised 22 07 03 6 1 GENERAL cont d gt As you pan the dish West the dish will start to capture signals from adjacent satellites ie Morelos 2 While monitoring the level on the satellite meter you will encounter a stronger signal as you pan the dish West right when behind dish by E2 Continue panning the dish West and you again pick up signals from adjacent satellites West of E2 that will again be lower in signal strength than the signal captured by E2 as the dish now points above the satellite arc At this point return the dish to the position where
38. Satellite Fundamentals there should be very few occasions when the dish mount cannot be installed on the lower portion of the roof allowing you to work from your ladder As previously mentioned in Section 5 3 3 2 Wood Fasteners the universal roof mount MUST be secured to a roof rafter The following 18 a quick review on roof construction to provide you with some in sight on where to find a roof rafter N di i MIB uma lt 4111 Rafter spacing may be 40 cm 16 60 24 centers NOTE Overhang rafters run opposite to main rafters therefore mounts cannot be mounted on overhang portion Center screw pattern will not align with rafters on overhangs dd M d Recommended mount locations gt End rafter gt Any rafter across roof span STAR CHOICE COMMUNICATIONS INC 22 Dish Assembly and Mounting Revised 24 07 03 STAK HOICE 5 3 4 2 ROOF MOUNTS cont d INSTALLATION Step 1 Locate the rafter METHOD 1 Using a hammer lightly tap while listening for a duller sound to locate the rafter METHOD 2 Using a putty knife carefully lift a shingle and drill holes across to locate the rafter If using METHOD 2 care MUST be taken not to crack or break the shingle as they become very brittle over the years Also if this method is used you MUST reseal the shingle with roofing repair sealer to ensure the shingle lays flat on the roof and 1s rese
39. Star Choice Communications Inc The digital satellite receiver must be connected to the customer s active telephone service via a telco cord equipped with modular RJ 11 jacks between the digital satellite receiver s RJ 11 telco connection on the back of the digital satellite receiver to an existing or newly installed telco jack Once connected and active the customer can now order IPPV Services directly from the remote control without having to call Star Choice Communications Inc to activate any PPV Services In most cases there 15 usually an existing telco jack within a 7 6m 25 ft vicinity of the digital satellite receiver This only requires the installation of a telco adapter into the existing telco jack allowing both the digital satellite receiver and the existing telephone to be functional from an existing single telco jack The telco adaptor and the 7 6m 25 ft telco cord is usually supplied and packed in the same container as the satellite receiver In cases where an existing telco jack is not within 7 6m 25 ft or it 1s not suitable or safe to leave a telco cord plugged in the recommended alternative 1s to install a wireless telco jack ENSURE THE FOLLOWING GUIDELINES ARE ADHERED TO e The satellite receiver is connected only to the customer s telephone line that 1s registered with Star Choice Communications Inc e Always verify the existing telephone is in working order prior to disconnecting to a
40. as it 1s the most sensitive and responsive range STEP 7 With the meter adjusted to 80 divisions and the dish location on the mast marked continue turning the dish to the right slowly while monitoring again for another signal Should another signal be captured verify its level If higher than the last reading repeat step 6 If lower than the last reading ignore and continue turning right for approx 1 4 turn on mast past the compass bearing of 229 STAR CHOICE COMMUNICATIONS INC 6 15 sag Dish Alignment and Signal Tuning Revised 22 07 03 6 3 4 INITIAL DISH ALIGNMENT contd STEP 7 cont d Channel Master ee ce wy GAIN 13V BATTERY 7 13 TEST erige A VO ed COMAS UU CT ME PIIL 3 ON 13V TEST V mA LEVEL T OFF 18V POWER OFF 18V ONCE THE DISH HAS BEEN TURNED 7 TURN PAST THE COMPASS BEARING AND NO OTHER HIGHER SIGNALS ARE CAPTURED IT IS TIME TO STOP AND RETURN THE DISH TO THE MARK WHERE THE HIGHEST SIGNAL WAS CAPTURED STEP 8 gt Return the dish back to the point where the highest signal was captured Channel Master 9 18 V 13V ut r BATTERY T1 LNB SIGNAL ON 13V TEST V mA LEVEL CJ POWER OFF 18V THE DISH IS NOW READY TO BE FINE TUNED FOR MAXIMUM SIGNAL STRENGTH AND LOCKED DOWN STAR CHOICE COMMUNICATIONS INC 6 16 Dish Alignment and Signal Tuning Revised 22 07 03
41. cutting down the trees This will alleviate Star Choice from any responsibility of tree maintenance or moving the dish at Star Choices expense at a later date Document any issues concerns at the time of the installation it does not protect Star Choice if you only advise your Supervisor These notes MUST be made BEFORE the customer signs the Satellite Installation Checklist accepting the work and acknowledging the Installer Comments A copy of the competed and signed checklist MUST be left with the customer and advise them that they should retain their copy for future reference STAR CHOICE COMMUNICATIONS INC 16 4 YOU HAVE A CHOICE STA CHOICE Documentation Revised 22 07 03 EXHIBIT 16 1 Completed Satellite Installation Checklist YOU HAVE CHOICE 2 2 lo lo 11213 191511718 MEME mures tan 27 02 _ 1 Deerfoot Place 2924 1111 Street Calgary AB 2 717 starchoice com 1 888 554 star fax 1 888 782 7406 Satellite Installation Checklist CUSTOMER INFORMATION please print Dee Tow Last Name First Name Hy A 57 eoSTo sss OWT aso Street Address City Province postalGode 416 23 4567 9287 789 2 gt We Home Phone Number Daytime Contact Number INSTALLATION INFORMATION BASIC SATELLITE INSTALLATION CONSISTS OF THE FOLLOWING CHECK ALL THAT HAVE BEEN COMPLETED Dish assembly and mounting to the Single Family
42. explanation Page 14 Basic troubleshooting prior to calling the WE K M E Customer Care center TO STAR CHOICE Page 15 Terms of Service Agreement STAR CHOICE COMMUNICATIONS INC 13 6 STAK GHOICE Customer Education and Home Set Up Reviset 22 07 03 13 2 EQUIPMENT TRAINING cont d 13 2 3 TRAINING STEP 1 Program the remote control to operate the TV and VCR if applicable Show the Customer Section 3 in the User Guide and demonstrate the two methods of programming the remote control Explain the various functions of the remote control and once the overview 1s completed proceed with the demonstration Turn all equipment OFF q icem g 12 E if f 15 19 DSR400 Series User Guide ds E l a 4 B STEP 2 gt Explain the difference between Infra Red IR remote controls versus UHF remote controls and the importance of line of sight for IR remote controls STAR CHOICE COMMUNICATIONS INC 13 7 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 2 EQUIPMENT TRAINING cont d 13 2 3 TRAINING STEP 3 gt Turn on the TV set and then the Star Choice receiver with the Star Choice remote control Explain how the Star Choice system is connected to the TV set and demonstrate how to obtain the proper Input on the TV set Once a picture is obtain
43. extension mast is required to gain minimum dish height the cable should be secured to the mast with four wraps of approved electrical tape or tie wraps properly tightened no less than every 76 cm 30 in e If plastic tie wraps are used be very careful NOT to over tighten as this will crimp the coaxial cable and possibly cause signal degradation STAR CHOICE COMMUNICATIONS INC 7 4 YOU HAVE A CHOICE STAR HOICE Wiring Exterior Revised 11 07 03 7 3 2 OFF ROOF WIRING e When it is required to install a dish on the roof cable runs must take the most direct route on the roof to minimize contact with the roof membrane while maintaining concealment as much as possible e No staples screws or nails should penetrate the roof membrane for the purpose of securing the downlead e Shingles or flashings should NOT be lifted to assist in securing downleads as this will break the seal and allow wind to break the shingle or allow water to blow under the shingle or flashing and damage the roof membrane e Run the downlead to the entrance point as close as possible to the customer s TV location 7 11 REQUIREMENTS Come off roof at 90 to eaves trough e Maintain cable bending radius e Cable run in eaves trough should be secured every 1 2 1 8m 4 6 ft e Cable secured at 1 wall contact with proper screw and clip into mortar joint STAR CHOICE
44. green light flashes repeatedly the Base unit is either NOT in the security programming mode green light on Base unit is not illuminated or the Extension unit is too far from the Base unit PROGRAMMING THE BASE UNIT Extension Un gt Green Light 9 3 1 TROUBLESHOOTING THE WIRELESS TELCO JACK SYSTEM If proper installation has occurred and it does not operate effectively the following five 5 items should be followed to determine any possible problems e Double check to make sure that the Base unit and Extension unit are completely plugged in e Ensure the telephone outlet 15 operational where the Base unit 1s located e Verify dial tone at the Extension unit if there is no dial tone try moving either the Base Extension unit or both to other locations e Reprogram units in different outlets and then move them to the desired locations e Replace the unit s with new ones to determine if either unit is defective If there is static in the line that may be preventing the units from operating effectively follow the two 2 steps below e Move Base Extension units starting with the Base to other locations within the home e Move Base Extension units away from halogen lamps dimmer switches fluorescent lights and surge suppressors including GFI outlets DO NOT e Plug units into surge suppressor or power bar e Plug units into a Ground Fault Interrupter GFI outlet e Install more than one 1 Base unit per home
45. hydro lines or hydro stacks DO NOT install the dish on tripods unless the tripod has sufficient ballast to prevent the dish from being moved DO NOT install the dish on pipe mounts that cannot be supported within 3 feet of the dish due to movement in strong winds DO NOT install a dish based on the neighbors location do your own survey Following the above guidelines in your planning stage will avoid unexpected difficulties and unnecessary service calls at a later date STAR CHOICE COMMUNICATIONS INC STAQ CHOICE Site Survey Issued 5 12 02 4 5 ESTABLISH LINE OF SITE Using the coordinates provided in attachment 4 1 follow the following few steps Using the compass determine a clear line of site in the direction of the 2 satellites The example below is for London Ontario with the following Azimuth coordinates Sat A 224 and Sat B 229 SAT A F1 3 SAT B E2 gt Ifthere are any objects in view use the abney level and the elevation coordinates provided in attachment 4 1 to determine if the object will obstruct the line of site London elevations are Sat A 33 9 and Sat B at 32 STAR CHOICE COMMUNICATIONS INC 4 6 Site Survey Issued 5 12 02 STAR GHOICE 4 6 LINE OF SITE EXAMPLES 4 6 1 EXAMPLE 1 Sat at 229 TOO close to trees will eventually obstruct signal TOP OF DISH AS YOU CAN SEE FROM THE ABOVE EXAMPLE SAT
46. is fully charged You have a short RG6 coaxial cable test cord to connect between the LNB and the level meter You have 2 11mm 7 16 wrenches If working from a ladder remember to follow the ladder safety rules If possible locate your meter in a safe place within your reach and ensure it 15 secured VV STAR CHOICE COMMUNICATIONS INC 6 10 5 Dish Alignment and Signal Tuning Revised 22 07 03 6 3 2 SATELLITE SIGNAL LEVEL METER The Satellite Signal Level Meter shown below 15 a self contained simple to operate meter that 15 battery operated by a rechargeable battery This allows the installer to tune in satellites without test cords running to the satellite receiver or the need to run AC cords Like any test instrument or tool it 1s only as good as the person operating it Let s review the basic meter operation REMEMBER The Satellite Signal Level Meter is a dumb instrument it reads the level of ANY satellite signal captured by the dish LNB it will NOT identify satellites this is where your expertise training experience takes over Satellite Signal Level Meter 24 Lhannel Master cw yu o Model 1005IFD r BATTERY T LNB T SIGNALA ON 13V TEST V mA LEVEL p 24 VDC 60 mA POWER OFF ev CHARGER The meter is capable of VV Y NN NN Operating free of AC cords when properly charged Providing a battery condition test p
47. jexonori Baer L J Dual Power Inserter 8910 0063 Baret Voltage Stabilizer 2 Bae Stacked LNB Launch Amp BXI TR36SLA Baret SPLITTERS DIRECTIONAL COUPLERS DIPLEXERS BXI 910 0110 Baret 5 SDX100 Baret 5 SDX100DC Barrett 2 GHz NON DIODE 1 PORT POWERED SPLITTERS Way Non Diode Splitter 1 Port Powered 910 0249 Bae Way Non Diode Splitter 1 Port Powered 910 0138 Baret Way Non Diode Splitter 1 Port Powered BGI S2H2 Way Non Diode Splitter 1 Port Powered BGIS2H3B TVC 2 GHz NON DIODE ALL PORT POWERED SPLITTERS 2 Way Non Diode Splitter Port Powered BXI 910 0175 Diplexer exer non power passing NJ A Page 3 of 5 STAR CHOICE COMMUNICATIONS INC 14 5 YOU HAVE A CHOICE STA norce Approved Parts List Revised 22 07 03 EXHIBIT 14 1 PAGE 4 OF 5 INVENTORY RE ORDER FORM HARDWARE MATERIAL APPROVED BY STAR CHOICE 22111112 mu YOU HAVE A CHOICE gt STA 2 GHz DIODE ALL PORT POWERED SPLITTERS HOICE LA LIBERTELE 2 Way Diode Splitter all Port Powered IBXI 910 0162_ Baret 2 Way Diode Splitter all Port Powered IBGI S2H 2 PP_ Way Diode Splitter All Port Powered BGI S2H 3B PP__ TVC Comsource
48. of resolution that are interlaced Letterbox The term letterbox 1s used to describe the way 16 9 aspect ratio image 15 displayed on a 4 3 aspect ratio screen where the black areas are visible above and below the image Native ready displays will display video in whatever screen format is broadcast 1 480p 720p 10801 STAR CHOICE COMMUNICATIONS INC 13 10 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 3 COMMON AUDIO VIDEO TERMS cont d NTSC National Television Standards Committee responsible for developing Standards for traditional Analog TV prior to Digital HDTV Progressive Scanning In progressive scanning typically used with VGA computer monitors all the horizontal lines are painted on the screen at on time Adopted DTV formats include both interlaced and progressive broadcast and display methods Note Check the back of the Star Choice HDTV Decoder where the Video Format Selector Switch is located 480p and 7201 refers to 480 and 720 lines of resolution that are progressively scanned Resolution Is the density of lines and dots per line that make up a visual image Usually the higher the numbers the sharper and more detailed the picture will be In terms of DTV maximum resolution refers to the number of horizontal scanning lines multiplied by the total number of pixels per line Called pixel density S Video Separated video 1s an encoded vi
49. only approved ground wires with thermoplastic insulation of appropriate colour green or black which protects it from the possibility of physical damage and ensure ground wire insulation is skinned back prior to attaching ground wire to grounding device The following grounding locations are listed in order from most desirable to least desirable 1 Power Utility ground conductor the bare ground wire used lor omen the electrical panel See picture to the right 2 Electrically conductive cold water pipe grounding electrode structure grounding electrode system If the grounding wire cannot be connected before the water meter ensure the continuity of the ground by a bond of at least 6 AWG wire across the meter or other insulating section Space bonding point s 30 cm 12 in from the meter on both sides to avoid damages caused by future service of the water feeding system qas 4 F x 0 NO I E E x E B m M c w m Some domestic cold water systems do lt not comply with the ground electrode requirement If a ground wire does not exist between the utility electrical box and the water pipe the installation technician must assume that 4 complete grounding electrode system exists In this case use an alternative STAR CHOICE COMMUNICATIONS INC 10 5
50. outlet relocate amp install receiver 041 Add service Install additional receiver HDD Decoder already wired 043 Add service upgrade dish antennae 060 Minus service Disconnect pick up receiver dish 051 Minus service Receiver only 061 Minus service Moving disconnect within bidg SECONDARY Upgrades 210 Add service wire addition outlet relocate amp install receiver 211 Add service install additional receiver already wired 214 Add service hook up IPPV 215 Add service install IPPV jack over 25 CNT CODE Incomplete Reasons 921 Customer Cancelled by Phone 922 No Line of Sight 923 Nobody Home 924 incomplete Due to Sales Issue 925 incomplete Due to Letter of Permisssion 926 Incomplete Installed by Others 927 Customer Cancelled at Door 928 Incomplete Customer rescheduled 929 Incomplete installer rescheduled 930 Incomplete 40 ft Ladder required 931 Incomplete Wrong Customer Information 932 Incompleted Metro Townshousing complex Please be advised only one Primary Code can be used per site visit STAR CHOICE COMMUNICATIONS INC 17 2 YOU HAVE A CHOICE 17 2 GENERAL STAR Work Codes Revised 22 07 03 The following CNT Codes will be used by ALL installers when completing the service Orders that have been assigned EXHIBIT 17 2 CNT Codes Service CNTCode PRIMARY 410 Service call 1st Hour SECONDARY 420 Service call every addition
51. roofing sealer as it may damage the surface the shingles 11 6 1 ROOF RESEALING Recommended method Remove mount foot and re insert lag screws and reseal STEP 1 Once the foot is removed as covered in 11 7 Steps to 3 refill the screw holes with roofing tar and replace the lag screws in the holes Tighten the lag screws down flush to the shingles Reseal over the lag screw heads with the roofing sealant Advise the Homeowner of the repair and make note on the Work Order that mount foot was removed at customer s request Note the method of removal on the Work Order and have the customer sign off and leave a copy of the Work Order with the customer STEP 4 gt Seal the end of the sealer dispenser with a short lag screw to prevent the dispensing tube from becoming blocked with hardened sealer Should there be any difficulty in the removal of the mount or complications with the customer notify the Star Choice Supervisor immediately to determine the best resolution STAR CHOICE COMMUNICATIONS INC 11 9 stag HOICE Disconnect Procedures Is Draft 5 12 02 11 6 1 ROOF RESEALING Alternate method Remove lag screws lift the shingle s and seal from the underside of the shingle s Should the shingles be light in colour and they are NOT brittle an alternate method can be used that will not show the re sealing work as in the previous method STEP 1 gt Using a putty kni
52. signals in areas with a dish elevation less than 12 degrees may not be possible Consult with your Star Choice retailer In your area All information is listed in degrees Satellite A Satellite B Satellite A Satellite B 25 5 25 25 5 25 5 SE lt lt s BE s si BE lt a gl 22 si Town City 84 84 Town City 84 84 ou a5 Oromocto 250 23 9 123 253 216 125 Newfoundland Plaster Rock 249 23 6 121 252 215 123 Cartwright 262 13 8 120 265 119 121 Corner Brook 260 17 124 263 148 125 Gander 263 15 125 266 128 126 Quebec Grand Falls 262 15 7 125 265 13 5 126 Alma 242 24 7 118 246 22 7 120 Hebron 259 13 6 114 262 12 115 Amos 231 27 6 114 235 259 16 Indian Harbour 262 13 6 119 265 117 120 Anticosti 254 19 6 121 258 175 123 Labrador City 251 19 1 116 254 173 118 Asbestos 242 26 9 120 246 249 122 Nain 258 14 4 116 262 127 117 Bale Comeau 248 22 4 119 251 20 4 121 North West River 259 15 5 119 262 13 6 120 Baie St Paul 244 24 9 119 248 229 121 Nutak 259 13 8 115 262 122 116 Asbestos 242 26 9 120 246 24 9 122 Placentia 263 15 5 127 266 13 2 128 Beattyville 232 26 9 114 237 25 2 116 Port aux Basques 258 18 5 125 262 16 2 126 Cap de la Madeleine 241 26 8 119 245 247 121 Rigolet 261 14 3 119 264 12 4 120 Charlesbourg 243 25 7 19 XI 121 Schefferville 251 17 3 115 255 161 116 Chibougamau 238 24 9 115 242 23 117 St Anthony 262 14 4 122 266 12 3 124 Chicoutimi 243 24 4 118 247 22 5 120 St John s 264 14 6 127
53. telco jack comes with a transmitter Base unit receiver Extension unit and a 1 8m 6 ft telco cord equipped with RJ11 jacks on each end A adaptor is not required as the Base unit 1 equipped with 2 Jacks e One for the existing telephone e One for the Base unit to be plugged into the existing Jack The wireless telco jack features e Operates on a low frequency of 3 3 amp 8 2 MHz over the home AC wiring e Up to eight 8 Extension units have been successfully tested with one 1 Base e It has been successfully tested at a distance of 305 wired metres 1 000 ft e Has been successfully tested to operate at a baud rate in the mid 30K range STAR CHOICE COMMUNICATIONS INC 9 4 STAR Telco IPPV Connection Issue 5 12 02 9 3 INSTALLATION OF THE WIRELESS TELCO JACK cont d ENSURE ALL THE GUIDELINES DOCUMENTED IN SECTION 9 1 ARE ADHERED TO PROCEDURE STEP 1 Ensure the existing telephone is working and 18 the correct telephone number that belongs to the customer that is registered with Star Choice Communications Inc STEP 2 Plug the Base unit into an AC outlet near the existing telco jack within 6 NOTE There does NOT have to be an existing telephone using the jack however if this 1s the case the jack must be verified that it 1 connected to the customer s telephone line and 1s working This can be tested with a telephone tester or by using one of the customer s telephone sets and p
54. turn up missing or damaged after you leave Activities prohibited Use of alcohol or drugs during the course of the workday Theft of or willful damage to any property Physical abuse of other employees or customers Harassment of and or fraternizing with customers Use of profanity while representing Star Choice Communications Inc Promoting or selling anything other than Star Choice products during the course of the workday Do not use the customer s tools or equipment to perform your work Be extremely careful when on private property care must be taken to prevent damage to the customer s building or property Y v Vv Vv v v Do not use the customer s bathroom Use public facilities 10 11 12 Clean up all debris you create inside and outside the home Do not sit or put tools on the customer s furniture or equipment For all weather conditions footwear should be covered with overshoes that can be removed when entering the customer s home PUT YOURSELF IN THE POSITION OF THE CUSTOMER YOU ARE A COMPLETE STRANGER WOULD YOU FEEL CONFIDENT AND SAFE BY THE IMAGE YOU ARE PRESENTING TO STAR CHOICE S VALUABLE CUSTOMER YOUR CONTRIBUTION WILL ASSIST STAR CHOICE IN BECOMING AND REMAINING CANADA S 1 CHOICE FOR SATELLITE TV STAR CHOICE COMMUNICATIONS INC 1 2 STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 SAFETY OVERVIEW 1 2 1 GENERAL This Installation Handbook 1 not a
55. 1 4 Base material thickness for a 1 fastener is 1 X 125 2 Base material thickness for a 2 fastener is 22 X 125 3 Y Vv V WV The face shell thickness of a hollow block may be decreased by as much as during drilling operation due to breakage on the back side of the face shell For reasons above unless the block is grout filled wedge type fasteners are not always recommended to secure dish mounts STAR CHOICE COMMUNICATIONS INC 5 11 YOU HAVE A CHOICE STAR HOICE Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS cont d Wedge Fasteners Shell face mr 5811 Compression expansion range of fastener JA p sss am dul rT 9 r AM SHOULD YOU ENCOUNTER A HOLLOW CELL IN THE BLOCK OR BRICK WHILE DRILLING THEN CONSIDER USING A DROP IN ANCHOR AS SHOWN BELOW FACE SHELL DESIGNED TO FUNCTION IN A 1 THICKNESS OF MOST HOLLOW STYLE BLOCKS OR BRICKS HOLLOW CELL OF BLOCK OR BRICK STAR CHOICE COMMUNICATIONS INC 5 12 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS cont d Wedge Fasteners Mounts attached to solid concrete walls or grout filled block will be secured using 5 16 X 2 wedge type bolts as shown below piss Sey Length Cone Bolt 27 I
56. 1 GENERAL CONGRATULATIONS by now you have completed another Star Choice Satellite installation Up to this point you have been a certified professional installer and now it is time to switch hats from your installers hardhat to your professional Trainer s hat PROFESSIONAL INSTALLER PROFESSIONAL TRAINER TO ARE YOU AWARE WHO YOUR CUSTOMERS ARE You have both external and internal customers Your external customer is the one you are installing the Star Choice system for Your internal customers are the Customer Service Reps at the Activation and Customer Care Center The way you treat ALL your customers will make you a winner every way to ALL your customers VV WV Prior to starting your customer training verify the following gt Customer s personal information such as name address postal code telephone number etc Programming package the customer has requested you may need to review the various programming options and answer any questions they may have Call the Activation Center and verify account number customer personal information programming package and request activation This will save time as you can start your customer training while the system 1 receiving the software download activation Refer to Section 16 Documentation REMEMBER THIS KEY POINT A SATISFIED STAR CHOICE CUSTOMER IS THE BEST ADVERTISER AND THAT A DISSATISFIED CUSTOMER CAN HELP TO RUIN A CUSTOMER
57. 148 136 140 146 189 140 141 252 253 158 211 165 268 233 261 197 257 198 247 251 254 134 190 268 264 223 142 205 228 231 259 226 Site Survey Satellite A 9 e 2 8 24 5 77 24 8 80 30 7 79 31 7 80 25 3 75 31 6 76 30 3 78 25 7 79 31 4 76 32 4 82 31 6 77 32 80 29 2 74 31 9 75 26 8 79 24 7 74 27 8 79 25 1 72 30 7 81 32 2 76 32 76 29 75 31 TT 23 1 75 20 9 76 32 8 81 30 75 31 5 77 31 3 80 31 99 32 3 76 28 8 79 Nunavut 12 8 106 7A 97 14 8 90 5 4 92 12 4 91 7 6 108 6 1 93 5 4 96 19 8 97 11 7 107 12 5 94 10 3 100 15 110 12 8 108 4 89 19 3 96 77 107 9 2 107 11 9 97 13 6 87 17 8 98 13 4 99 6 5 93 12 2 110 8 94 Issued 5 12 02 Satellite B 5 8 Ba 137 25 3 79 144 25 4 83 149 31 3 82 150 32 3 83 136 26 2 78 144 325 79 146 31 81 143 26 4 82 144 323 79 154 329 85 145 32 4 80 150 327 83 139 30 2 77 143 329 79 144 27 5 82 134 257 77 145 28 5 82 132 26 3 75 152 31 2 84 145 33 1 79 145 329 79 139 30 78 145 31 9 80 134 24 1 78 132 21 8 78 153 33 4 84 141 309 78 145 32 4 80 150 31 9 83 194 30 3 102 145 33 1 79 146 29 5 82 255 11 7 107 257 6 7 98 162 14 8 91 215 5 2 93 169 12 3 92 272 6 4 109 237 59 94 265 5 97 201 19 3 99 261 10 5 109 202 12 2 96 251 9 6 101 255 137 111 258 1 6 109 138 4 90 194 18 8 98 271 6 6 108 267 8 108 227 11 4 98 146 137 88 209 172 100 232 127 100 235 6 2 94 263 109 112 230 77 95
58. 233 29 6 117 237 2716 19 The Pas 178 28 3 94 183 279 97 Richmond Hill 228 32 2 116 232 30 3 19 Thompson 186 259 97 191 25 3 99 Sand Lake 217 30 8 110 222 29 4 112 7 Winnipeg 188 32 99 193 31 3 102 222 34 4 115 227 32 6 18 York Fact 200 237 100 204 229 102 Sault Ste Marie 27 319 m 222 304 13 Savant Lake 203 30 2 104 208 291 106 Schreiber 21 308 107 215 295 10 Saskatchewan Simcoe 226 33 6 116 231 31 6 119 Assiniboia 169 33 1 91 174 329 94 Sioux Lookout 200 307 103 205 29 7 106 Beauval 165 2171 90 169 27 93 Smiths Falls 234 297 118 239 277 120 Biggar 165 30 4 90 170 30 4 92 Steep Rock Lake 201 32 103 206 309 106 Estevan 175 33 5 94 180 331 97 St Catharines 228 32 8 117 233 30 8 120 Fond du Lac 164 22 6 90 168 22 6 92 St Thomas 224 34 116 229 32 2 19 Kamsack 177 30 8 94 182 30 4 97 Stokes Bay 224 32 2 14 228 304 117 La Ronge 169 271 91 174 269 94 Stratford 225 33 4 115 229 315 18 Lloydminster 161 29 1 88 165 29 1 91 Sturgeon Falls 227 303 114 231 28 5 17 Maple Creek 162 32 7 88 167 32 8 91 Sudbury 225 30 6 113 229 289 16 Melfort 171 29 5 92 176 293 95 Sultan 221 30 3 111 225 28 8 14 Moose Jaw 170 322 91 175 32 95 Swastika 227 28 8 113 231 272 115 Nokomis 171 31 92 176 308 95 Tannin 202 31 104 207 299 106 North Battleford 164 29 7 89 169 29 6 92 Regina 172 32 1 92 177 31 8 95 Rosetown 165 31 90 170 309 93 Rosthern 168 29 8 91 173 29 6 94 Saskatoon 167 30 3 91 172 302 94 SAC 00 094 STAR CHOICE COMMUNICATIONS INC 4 12
59. 32 30 8 19 Waterloo 226 33 1 116 230 312 18 Oba 218 29 5 109 223 281 12 Welland 228 329 117 233 31 120 Opasatika 221 28 6 110 225 271 12 Whitby 229 32 117 233 301 19 Orillia 228 316 116 232 297 118 Whitney 230 303 116 234 28 4 118 Oshawa 229 319 117 233 30 119 Windsor 221 35 3 115 225 33 5 18 Ottawa 235 291 118 239 272 120 Wingham 224 33 1 115 229 31 3 18 Ottawa Is 233 18 3 105 237 172 107 Winisk 217 239 105 222 22 8 107 Oulmet 208 312 106 213 30 109 Woodstock 225 33 5 116 230 31 6 19 Owen Sound 225 32 3 114 229 30 5 117 Pagwa River 216 289 108 220 27 6 10 Manitoba sn Brandon 182 324 96 187 319 99 Parry Sound 227 31 2 115 231 294 117 Dauphin 181 31 96 186 305 99 Pembroke 232 29 5 116 237 276 19 Emerson 188 32 9 99 193 32 2 102 Penetanguishene 227 31 7 115 231 299 18 Flin Flon 177 27 3 94 182 269 97 Perth 234 29 8 118 238 279 120 Gimli 188 31 2 98 193 30 5 101 Petawawa 232 29 5 116 236 276 19 Grand Rapids 183 28 8 96 188 283 99 Peterborough 230 31 3 117 234 294 19 Gypsumville 185 30 2 97 189 29 6 100 Pickle Crow 205 289 103 209 27 8 106 Hodgson 187 30 6 98 192 30 101 Picton 232 31 118 237 29 120 Lynn Lake 179 25 94 183 247 97 Port Nelson 200 23 7 99 204 229 102 Minnedosa 182 32 96 187 314 99 Port Stanley 224 34 1 116 229 32 3 19 Morden 186 32 8 98 191 32 2 101 Ramore 226 28 6 112 230 27 115 Portage la Prairie 185 32 1 98 190 314 10 Red Lake 196 302 101 201 29 3 104 Norway House 186 27 8 97 191 272 100 Renfrew
60. 89 2 EAr Home Phone Number Daytime Contact Number YOU HAVE A CHOICE Wil account 2 1016 1 alls 19 Is lel e K HOICE INSTALLATION INFORMATION BASIC SATELLITE INSTALLATION CONSISTS OF THE FOLLOWING CHECK ALL THAT HAVE BEEN COMPLETED Dish assembly and mounting to the Single Family Residential Structure to the custom isfaction Alignment of Satellite dish to receive both F1 and E2 signals Cable run from dish to receiver s plus connectors Receiver hook up to or more televisions Activation of system and programming Permanent phone line connection for Viewers Choice hook up and activation IPPV Customer orientation on system features and usage RBS Coax Grounding EbNo Readings in diagnostic C greater than 8 Anik F1 4 Channel 344 th Channel 345 2 Channel 3907 gt Channel 3987 2 5 Channel 507 77 Anik E2 Channel 292 9 57 Channel 730 9 5 Channel 820 Je Installer Comments CABLE Aor O gt Ac eos FlewFr te AEN 2 tA31 Ry See d INSTALLER amp CUSTOMER SIGN OFF The Star Choice system has been installed to S C installation standards as outlined above and is functioning properly Installer Name 1 q Signature instailer 123 STAR CHOICE COMMUNICATIONS INC 6 26 Dish Alignment and Signal Tuning Revised 22 07 03 STAK ATTACHMENT 6 2 THE SECRE
61. Ancrages Size 8 1 inches Pan Head self taping screw Priceincludes 25 escompte Price includes 25 escompte Price includes 25 escompte Size 3 16 plastic anchor Priceincludes 25 escompte Size 5 16 plastic Priceincludes 25 escompe CS Plastic Anchors 8 10 X 7 8 WhteRado Screw Pack Item for dish assembly 6000592 03 Bamet Feed Through Bushing White Dual RG 6 Z Teat Page 2 of 5 STAR CHOICE COMMUNICATIONS 14 4 YOU HAVE A CHOICE STA norce Approved Parts List Revised 22 07 03 EXHIBIT 14 1 PAGE 3 OF 5 INVENTORY RE ORDER FORM HARDWARE MATERIAL APPROVED BY STAR CHOICE HOICE LA LIBERT L YOU HAVE A CHDICE Inventory Re Order Form STAK TOOLS AND TEST EQUIPMENT Snap Seal RG59 6 Compression Prep Too m1000 Repalcement blades for above Stripper for RG59 6 Coax Cabe 8 1 910 0160 Baret Repaicement blades tool rg59 6 coax cable Stripper Tool for RG59 6 7 amp 11 Coax Cable BXKCSTs060711 Baret Repalcement blades for tool rg59 6 amp 11 coax 0000 White Radio Jo 159 Tacker Gun Insulated staples Staples for T59 300 Black Insulated Staples 300 box Bamet 125 Stapler White Radio 9 16 RE
62. B IS PARTIALLY BLOCKED OR WILL BE BLOCKED BY THE TREES ON THE RIGHT SIDE OF THE PHOTO NOT ACCEPTABLE AT THIS POINT YOU MUST MOVE TO ANOTHER LOCATION ON THE HOME TO OBTAIN A CLEAR VIEW OF BOTH SATELLITES AS SHOWN BELOW Both Sat B at 229 and Sat A at 224 have clear line of site TOP OF DISH STAR CHOICE COMMUNICATIONS INC 4 7 STAQ CHOICE Site Survey Issued 5 12 02 4 6 LINE OF SITE EXAMPLES cont d 4 6 1 EXAMPLE 2 WOULD YOU BE HAPPY WITH THE ABOVE INSTALLATION ON YOUR HOME UNDERSTANDING BASIC SATELLITE FUNDAMENTALS DESCRIBED IN SECTION 2 0 AND SHOWN BELOW WOULD HAVE PREVENTED THE ABOVE UNACCEPTABLE INSTALLATION STAR CHOICE COMMUNICATIONS INC 4 8 YOU HAVE A CHOICE STA GHOICE 4 6 LINE OF SITE EXAMPLES cont d 4 6 1 EXAMPLE 3 am a EE a Pak ILLAE i I E l Site Survey Issued 5 12 02 CONDITIONS gt HOME IS RENTED gt TOWN HOUSE INSTALLATION gt CANNOT ATTACH DISH TO STRUCTURE WHERE WOULD YOU INSTALL THE DISH Existing cable entry point located beside door STAR CHOICE COMMUNICATIONS INC CHOICE Site Survey Issued 5 12 02 YOU HAVE A CHOICE j ATTACHMENT 4 1 PAGE 1 OF 5 Dual Satellite Locator Chart Satellite Look angles are listed for both the 107 3W deg amp 111 1W deg satellites Use the settings for SAT B for dual satellite dish alming The reception of satellite
63. CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 7 HDTV SET UP TIPS gt The HDD200 series decoder contains General Instrument s GI proprietary technology that is only compatible with GI products that are based on the DigiCipher technology These products include Star Choice satellite receivers GI digital cable boxes the C Band satellite 4DTV receiver S VIDEO cables DO NOT carry audio signals therefore two separate audio cables MUST be installed with the S VIDEO cable COMPONENT VIDEO high definition video cables DO NOT carry audio signals therefore two separate audio cables MUST be installed VCRs CANNOT record high definition video HDTV broadcasts therefore a COMPOSITE or S VIDEO connection with two audio cables must be installed Some HDTV customers have complained of ghosting on the screen this source cannot be bad reception as it is not possible in digital transmission The cause 1s most likely the last 3 5 feet of cable feeding the TV that will likely be a poor connection or poor quality cable Another source can be poor or no grounding 1 e missing third ground prong on the power cord gt TV SETS TYPICALLY FOUR TYPES o Analog TV set conventional TV set o Digital ready TV set also referred to as SDTV sets These TVs are normally 480p displays with an analog tuner for normal channels 2 through 83 built in T
64. COMMUNICATIONS INC 7 3 STAR Wiring Exterior Revised 11 07 03 7 3 2 OFF ROOF WIRING UNACCEPTABLE e Cable vinyl taped to eaves trough e Cable NOT secured to wall REQUIREMENTS e Never screw anything into eave trough weather flashing or downspouts Avoid tie wrapping cables to downspout cables must be clipped to wall beside downspout e Secure cable off roof at the first point of contact with the wall e Secure cable with clips screws into mortar joints every 76cm 30 in maximum spacing on vertical runs e Only approved cable clips should be used to attach the cable to the walls e Cables installed to brick or other multiple piece masonry walls should be attached only into the mortar never into the brick or block itself e All clips will be fastened with screws and anchors on masonry type structures SHOULD THERE BE A NEED TO MOUNT THE DISH ON THE ROOF MOUNT AS CLOSE TO THE EDGE OF THE ROOF AS POSSIBLE e Ensure cable exits roof on a direct vertical route from dish to roof edge this will prevent trapping ice snow and debris If the cable needs to be routed a long distance around the home the following 1 acceptable with approval and sign off from homeowner e When using the eaves trough to route the cable around the home lie the cable on top of the support nails at the front of the trough furthest away from the shingles and secure with Tie wraps being careful not to over ti
65. Digital Le i ut DSR 401DS Stereo VCR Audio ideo eoo Orm MMAP HIGH SPEED DATA CABLE HDD201 DECODER High Speed Data MMAP In z Composite 5 Yi o Video In 1080 720p 480p Native HDTV DTV Receiver r U ompostto7An log Component Video Input SS R L Video S Video pr Bt M o COMPONENT 7 CABLES OPTIONAL COMPOSITE VIDEO INPUT FOR mwmw 0 8 NON HDTV VIEWING Input 3 oo 1 SWITCH NOTES GBR YPbPr SWITCH The vast majority of consumer HDY V ready displays use the component video connection so for almost everyone YPbPr is the right setting VIDEO FORMAT SWITCH The video format switch lets you choose between 10801 720p 480p or Native that is set to match the input capability of the HDTV A few HDTV ready displays will display video in whatever screen format that is broadcast for these Native is the correct setting The vast majority of CRT based Picture tube display HDTV ready displays both rear projection and direct view TVs accept 10801 input so 10801 is the correct setting Flat panel plasma and LCD HDTV ready displays are designed for 720p input There are also flat panel standard definition displays that will show high definition pictures but not in full high definition format 480p 1 the correct setting for these displays STAR CHOICE COMMUNICATIONS INC 13 19 YOU HAVE A
66. E COMMUNICATIONS INC 8 2 Wiring Interior Issued 5 12 02 STAK 8 2 WALL PLATES cont d When wall plates are utilized there will be a jumper cable between the wall plate outlet and the digital satellite receiver that may vary in length depending on the distance to the TV set In those cases where the length of the jumper cable exceeds 1 8 2 4m 6 8 ft it is important to take steps to prevent the customer from tripping over the loose cable and either injuring himself or causing damage to the digital satellite receiver or the customer s equipment The jumper cable may have to be secured to the baseboard or other structure with approved cable clips Installing new wall plates in an existing home with no pre wire installed is a preferred and easy method to complete the installation providing the cable run is coming from a ground block and caution is exercised when drilling through the exterior wall v OBSERVE entry point drilling precautions covered in the previous section Take all the necessary measurements from the inside and verify on the exterior that there are no obstructions The location of the wall plate should be at the same height as the existing wall plates in the room which in most cases may be either electrical or telephone outlets Once the location has been selected drill the entry point and install the wall plate Be aware of horizontal electrical runs see picture below joining other electri
67. EVEL c POWER OFF 18V Channel Master lt WW 18 N CHARG REMEMBER At this point this may or may not be the Star Choice signal You will not be sure until you test further Continue to search for other satellite signals by continuing to turn the dish to the right At this point turn the dish very slowly and pay close attention for new signals STAR CHOICE COMMUNICATIONS INC 6 14 sag Dish Alignment and Signal Tuning Revised 22 07 03 6 3 4 INITIAL DISH ALIGNMENT contd STEP 6 gt While turning the dish slowly to the right you will encounter another satellite signal When the signal is captured check the meter indication and peak the signal by slightly turning the dish back and forth until maximum signal strength 1s reached Note the signal strength compared to the previous signal captured If higher adjust your meter to the optimum range of your meter approx 80 divisions Again make a mark on the mast and clamp assembly to mark the spot If the level is lower than the initial signal captured continue turning the dish to the right See next step Master BATTERY LNB SIGNAL ON 13V TEST mA LEVEL OFF 18V Are you thinking why set the meter to 80 divisions The manufacturer recommends that final adjustments be made with the needle sitting in the 80 range of the meter
68. G6 Siamese Aluminum foil and No more than 50 10 AWG or 60 Aluminum of the drop length two RG6 cables braid on dual ground Above 50 but not 8 AWG block longer than drop STAR CHOICE COMMUNICATIONS INC Issued 5 12 02 STAK HOICE C 3 System Grounding Issued 5 12 02 10 3 Ground Wire Installation Install the ground block and make the grounding connection to the downlead coaxial cable as close to the grounding point as possible Attach the ground wire to the downlead coaxial cable by the use of an approved ground block device Ensure the proper ground strap is used to prevent oxidization between ground strap and erounding source copper to copper or galvanized to galvanized e Copper ground strap for copper pipes 1 li ucc S e Galvanized ground strap for galvanized metal pipes such as hydro stacks etc e Ground connector used to connect 4 or 6 electrical bond ground to 10 12 14 ground wire SIAR CHOICE COMMUNICATIONS INC 10 4 YOU HAVE CHOICE STAK HOICE System Grounding Issued 5 12 02 10 4 Ground Wire Guidelines Run the ground wire as straight as possible to the ground point following mortar grooves or joints in siding Attach it to the building exterior every 50 cm 20 in with appropriate clips for vinyl or metallic siding or suitable straps Remove all paint and other insulation from the bonding attachment point of the grounding prior to installing the ground clamp or strap Use
69. GULAR STAPLES T25 1255 6 1000 box Baret Size 5 16 x6 cement drill bit Priceincldes 25 escompte Ancrages Size 3 8 x18 wood bell hanger bit Priceincudes 25 escompte Ancreges ooo Size 3 8 x 20 cement drill bit po J Size 3 8 24 cement drill bit 25 escompe Sze 5 8x24cementdrllbt Metabo Size 5 8x 18wood bit uso Ags Size 9 16x 20cementdrlbit Metabo Anas 515 Size 9 16 18 wood bit Metabo Size 3 16 x6 cement drill bit 25 escompe Ancrages Price includes 25 escompte Square Head Magnetic Bit 8 Priceincudes 25 escompte Metal Blade for Hacksaw Bwetde Hacksaw CabeTeser 810 0516 Pocket Toner PTA BXI PT1B Baret _ 8 Satelite Finder waudio Tone 8810 0003 Baret BXI 810 0053 Barrett Digisat Accessory Kit j Sat Meter jgxri0BiD Bae Satellite Spectrum Analyzer BX MCIOSAT Bae ___ 1 2 inches rope AMPLIFLIERS SlopedineAmp 852050 T ILAZOWS 950 2050 7
70. ICE OUTAGES INSPECT ALL EXISTING COAXIAL CABLES FOR DAMAGE STAR CHOICE COMMUNICATIONS INC 3 2 YOU HAVE A CHOICE STAK Cable Connector Standards Issued 5 12 02 3 2 CABLE CONNECTORS Care MUST be taken when installing the cable connectors Several conditions from poor workmanship will either cause service problems during the initial installation or later through deterioration Ensure the following issues are adhered to when installing connectors e INSPECT THE STRIPPED CABLE TO ENSURE THERE IS NO WIRE BRAID OR ALUMINIUM FOIL MAKING CONTACT WITH THE CENTER CONDUCTOR AND ALSO ENSURE THE CENTER CONDUCTOR IS STRIPPED CLEAN OF THE PLASTIC COATING e ENSURE CABLE DIELECTRIC IS SEATED FLUSH WITH CONNECTOR BASE AND IS FREE FROM FOREIGN MATERIAL SUCH AS THE STRANDS FROM THE COAX BRAID AND OR ALUMINUM FOIL STAR CHOICE COMMUNICATIONS INC 3 3 sag HOICE Cable Connector Standards Issued 5 12 02 3 2 CABLE CONNECTORS cont d The connectors illustrated below are 2 types of connectors recommended for Star Choice installations RG59 Only Star Choice approved cable connectors can be used to connectorize the coax cables The 2 samples above are used for RG6 and RG59 cable Both are weatherproof connectors that have inner and outer rubber rings and they should be inspected to ensure they are free from dirt and the O rings are properly seated The RG59 connectors are ONLY used
71. ION 6 0 5 STAR CHOICE COMMUNICATIONS INC 6 23 5 Dish Alignment and Signal Tuning Revised 22 07 03 6 3 7 2 SIGNAL VERIFICATION contd The most accurate method for installers to verify the signal level is to consult the Diagnostic screen to check the Eb No reading Access to the diagnostic screens 1 gained via hidden codes that are not available to the consumer nor should these codes be given out to the consumer Once the Base Channel Map has been downloaded channel 284 or 287 will not be available gt Tune to channel 299 press OPTIONS Select 6 Change System Settings Select 0 Hidden Code Select 5 Diagnostic Data Diagnostic will appear Depress RIGHT ARROW key twice to get to the Diagnostic C screen O O O O Eb No reading ox 00000000 00000000 FFFFFFIT 2235 000000 00000000 00000000 00 UH FCFF 0000 0004 0004 1CFF 0000 0004 gt Observe the Eb No reading Objective gt 8 0 under ideal weather conditions at both the downlink and uplink locations Typical readings attainable are 9 5 to 11 5 gt The higher readings will provide a larger fade margin in adverse weather conditions resulting in improved service reliability gt The Eb No reading is a ratio of Bit Energy over Noise that looks at o Signal strength o Incoming signal Bit Error Rate Level of noise floor As previously mentioned this
72. Ladder Safety DO s gt Always maintain three points of contact this means two hands and one foot OR two feet and one hand on the ladder at all times Three point contact prevents injuries from slips and falls Put both hands on rungs before stepping onto a ladder Use three point contact when climbing up and down a ladder Break three point contact when you reach ground or a stable platform roof Always climb up and down FACING the ladder Keep your body between the side rails DO NOT lean out on either side Ensure ladder extends at least three feet above the top bearing point Clean mud snow and other slippery substances off your safety footwear before climbing Move the ladder to avoid overstretching and re secure it whenever necessary however frustrating it might be V V WV Ladder Safety NOT s gt Do not carry tools equipment or material in your hands while climbing use a shoulder tool bag belt holster belt hooks or hoist line for lifting and lowering tools and or satellite hardware gt Do not carry heavy items or long lengths of material up a ladder gt Do not reach too far forwards or sideways or stand with one foot on the ladder and the other on something else CLIMBING UP AND DOWN LADDERS IS NOT AS EASY AS IT SOUNDS MANY ACCIDENTS OCCUR WHEN WORKERS ARE GETTING ON AND OFF THE LADDER STAR CHOICE COMMUNICATIONS INC 1 6 YOU HAVE A CHOICE STAR HOICE Insta
73. NS INC 2 11 STAR Basic Satellite Fundamentals Issued 5 12 02 2 7 3 MULTI FOCUS DISH Elliptical dish The design of the Star Choice elliptical dish reflector allows two satellite signals to be simultaneously reflected and detected by the LNBs by focusing the incoming signals to two feeds located at different focal points It is clear to see from the diagram above that any azimuth or elevation adjustment on the dish will simultaneously affect both satellites 2 8 SIGNAL ENTRY ANGLE Vs ROOF ANGLES 45 12 12 pitch roof angle 8 12 pitch roof angle 6 12 pitch roof angle The above diagram shows the comparison between the actual angle of the dish in London Ontario 15 Vs the real signal dish elevation angle that the signal enters the dish 32 per Satellite Locator Chart Roof angles are referred to as pitch As an example the 6 12 pitch roof has an angle of 22 5 therefore putting a dish on the lowest point overhang edge will still allow the signal to enter the dish obstruction free when aiming over the roof STAR CHOICE COMMUNICATIONS INC 2 12 Basic Satellite Fundamentals Issued 5 12 02 STAK GHOICE 2 8 SIGNAL ENTRY ANGLE Vs ROOF ANGLES The majority of roofs built today are either a 6 12 or 8 12 pitch therefore looking at the previous diagram it can be seen that when locating the dish on the lowest overhang point on the roof the pea
74. O DOCUMENT ANY ABNORMAL SITUATIONS CONDITIONS THAT YOU IDENTIFIED TO THE CUSTOMER JE DAMAGED ROOF SIDING FENCE STRUCTURE ETC THAT WAS DAMAGED PRIOR TO YOUR INSTALLATION THIS WILL PROTECT STAR CHOICE FROM LEGAL REPERCUSSIONS ENSURE CUSTOMER SIGNS OFF ON THE CHECKLIST AND LEAVE A COPY WITH THE CUSTOMER Proceed with the customer education on the basic operation of their new Star Choice Satellite System and ensure the customer handouts are left with the customer Refer to Section 13 0 Customer Education STAR CHOICE COMMUNICATIONS INC 6 25 YOU HAVE A CHOICE stag HoicE Dish Alignment and Signal Tuning Revised 22 07 03 ATTACHMENT 6 1 The Satellite Installation Checklist must be completely filled out and signed off by you and the customer Ensure you print clearly and verify the customer information section with the customer and the activation Center NOW IS THE TIME TO VERIFY THE CUSTOMER INFORMATION WITH THE CUSTOMER AND ALSO MAKE ANY CHANGES OR CORRECTIONS WITH THE ACTIVATION CENTER Install Date ERAT 27 022 Star Choice Television Network D S Incorporated 1 Deerfoot Place 2824 1111 Street Calgary T2E 717 starcholce com 1 888 554 star fax 1 888 782 7406 Satellite Installation Checklist CUSTOMER INFORMATION please print Foun Last First Name 57 eoo DUTfao AH Street Address City Province Postal Code Jib 123 45467 9257 7
75. O NOT s NN Never erect extension ladders boxes carts tables or other unstable objects Never set extension ladders against flexible or movable surfaces Do not carry tools equipment or material in your hands while climbing use an over the shoulder tool bag or hoist line for lifting or lowering Metal or metal reinforced ladders are not permitted due to the danger of electrical shock from electrical wires or equipment Never stand higher than the fourth rung from the top STAR CHOICE COMMUNICATIONS INC e off Point ETK HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 5 3 STEP LADDERS There is no such thing as a good fall Even a fall from a low height such as a 90 cm 3 ft step ladder can result serious head injury or broken bones Step Ladder DO s VVV WV v v Open the ladder as far as it goes Lock the spreader arms in place Push the bracket shelf down into place Ensure the ladder is placed on an even space and within easy reach of your work If setting your ladder up in front of a closed door open the door or lock it Always inspect the ladder before using it for Cracks V Splits Twisted or jammed parts Loose screws rivets or rungs Always climb and descend facing the ladder Climb the ladder one rung at a time Set your tools on the bracket shelf of the ladder do not climb with them in your hands Step Ladder DO s v v v v
76. R Audio Video 8 NOTES gt Set VCR input to S VIDEO gt Set TV input to S VIDEO gt CAUTION The S VIDEO cable ONLY carries the video signal the two RCA audio cables MUST be installed to provide the audio signals OPTION FOR AN EXTERNAL OFF AIR ANTENNA OR CABLE INPUT gt If the Customer has an off air or cable feed then you will be required to install the coax cables between the satellite receiver and the TV set or between the satellite receiver and the TV and VCR o OPTION 1 Turn satellite off set TV input to UHF VHF channel option and select channels with TV set vU OPTION 2 Turn off satellite set TV and VCR to UHF VHF channel option set TV to channel 3 or 4 and select the channel with the VCR This option allows for recording off air and or cable channels STAR CHOICE COMMUNICATIONS INC 13 17 YOU HAVE CHOICE sTag noice Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 6 S VIDEO TV VCR SETUP WITH 2 OFF AIR ANTENNA CABLE OPTIONAL 8 Stereo TV im 2 TV Concede Audio Video do Yide j ts ol Remote L Antenna in imu CH 3 cH A 21 8 To Set L m l DSR 40105 p x ANT CABLE Stereo T MAIN TV Stereo YCR Audio Video 5 Video mi 8
77. RE TO THE SAFETY TRAINING RECEIVED THE FINAL DECISION IS YOURS 1 2 2 EYE PROTECTION YOU HAVE ONLY ONE PAIR OF EYES MAKE THEM LAST A LIFETIME Eye Hazards v v v v v Flying dust and particles from drilling Ultraviolet radiation from the sun Ties and wires hanging down from ceilings Flying wire clips or other material from snipping off cables or tie wraps Sharp branches when working around CSE boxes or running exterior cable Eye protection is the answer WV Do not continue to work your safety eyewear becomes fogged stop work and clean your glasses Must be properly selected and fitted Keep with you at all times Clean often with water or solution as wiping dry will scratch the lens Replace pitted or scratched lenses when required as this will impair vision and reduce impact resistance Get your eyes checked every couple of years PROTECTING YOUR EYES FROM INJURY ON THE JOB IS ONE OF THE EASIEST THINGS YOU CAN DO STAR CHOICE COMMUNICATIONS INC 1 4 YOU HAVE A CHOICE STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 3 HEAD PROTECTION RUA YOUR HEAD IS THE MOST IMPORTANT PART OF YOUR BODY THINKING FEELING TALKING SMELLING AND HEARING ALL START IN YOUR HEAD THEREFORE IT MAKES SENSE THAT YOU SHOULD PROTECT YOUR HEAD at FROM INJURY Hard Hat DO s Y VVVV WV Wear your hard hat on ALL construction sites Wear your hard hat whe
78. RUNS cont d N 13 C 1 a 7 3 5 ACCEPTABLE CABLE SECURING HARDWARE STAR CHOICE COMMUNICATIONS INC 7 9 STAR GHOICE Wiring Exterior Revised 11 07 03 7 3 6 WIRING FROM DETACHED STRUCTURES e Should the satellite dish need to be installed on a non attached structure such as a garage tool shed tree fence post pole etc burial of a portion of the cable may be required Only approved cable should be used and buried at a minimum depth of 15 20cm 6 8 in e Should a fence be available to secure the cable between the dish and the home ensure it is installed as low as possible concealed and secured at regular intervals t T F d Fi J 2 y gt lI STAR CHOICE COMMUNICATIONS INC 7 10 YOU HAVE A CHOICE STAK HOICE Wiring Exterior Revised 11 07 03 7 3 7 BURIED WIRING RUNS It may be necessary to locate the satellite dish some distance away from the home on another structure such as a garage garden shed tree fence post pole etc In such cases often the best routing for the cable is under the ground Determining the route to bury the cable is not difficult nor 16 the actual burying of the cable itself The cable need only be 15 20cm 6 8 in below the surface so it can easily be done with a flat blade garden shovel Step 1 Ensure that there are no large tree roots or rocks on the
79. T BEHIND THE ANGLE OF REFLECTION AND THE CAPTURING OF THE WANTED SIGNAL BY THE LNB PM SURE WE HAVE ALL PLAYED POOL AND KNOW THE IMPORTANCE OF ANGLES ON BANKED SHOTS PUT YOUR IMAGINATION IN GEAR THE ILLUSTRATION BELOW WILL HELP UNDERSTAND THE ANGLE OF REFLECTION AND SIGNAL CAPTURE gt The light blue reflected Star Choice signal is fully captured by the LNB as all angles are set to capture 100 of the wanted signal Star Choice maximum signal strength on satellite meter gt The two closest adjacent reflected signals yellow and red are partially captured approx 50 The angle of reflection does not permit 100 of the signal to be captured this is why you will see a lower signal strength on your meter from adjacent satellites gt The two outside reflected signals are 0 captured too far from LNB THIS IS WHY STAR CHOICE WILL HAVE THE HIGHEST SIGNAL STRENGTH AND WHY YOU WILL SEE A LOWER SIGNAL STRENGTH FOR ADJACENT SATELLITES STAR CHOICE COMMUNICATIONS INC 6 27 YOU HAVE A CHOICE STA HOICE Wiring Exterior Revised 11 07 03 STAK INSTALLATION HANDBOOK 7 0 EXTERIOR COAXIAL WIRING DISH TO RECEIVER ENSURE YOU ARE FAMILIAR AND ADHERE TO THE RECOMMENDED CABLE AND CONNECTOR STANDARDS AND POLICIES IN CHAPTER 3 0 STAR CHOICE COMMUNICATIONS INC 7 1 YOU HAVE CHOICE STAK HOICE Wiring Exterior Revised 11 07 03 7 1 CUSTOMER APPROVAL Upon completion of the site su
80. TALITIES IN THE CONSTRUCTION INDUSTRY STAR CHOICE COMMUNICATIONS INC 1 9 STAK HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 6 FALL PROTECTION cont d Fall protection is a complex safety issue involving several types of fall protection devices and anchor methods Refer to your fall protection training and documented guidelines provided by the Health and Safety Committee or other training resources The following information is a quick reference on the DO s and DO NOT S of fall protection Fall Protection DO s gt Before using fall arrest equipment inspect all components carefully Make sure that Harness Hardware and straps are intact and undamaged Moving parts move freely through their full range of motion Webbing is from burns cuts loose or broken stitching frayed material and signs of heat or chemical damage Lanyard Lanyard is fastened securely to the D ring on the harness Inspect for fraying kinking and loose or broken stitching v Check for rust cracks and damage Check shock absorbing lanyards regularly Lifeline Inspect fibre rope lifelines for fraying burns kinking cuts and signs of wear and tear Check retractable block lifelines for smooth operation Pull out line and jerk it suddenly Braking action should be immediate and tight Fall Protection DO NO Ts gt Do not reuse any equipment that has been involved in a fall arrest until
81. TIPS 2 NEVER ADJUST THE SKEW USING THE SATELLITE LEVEL METER THE SKEW CAN ONLY BE ACCURATELY ADJUSTED FINE TUNED WHILE MONITORING THE Eb No Bit Energy Noise READING ON THE DIAGNOSTICS SCREEN OPTIONS 6 0 5 READING TOP RIGHT SCREEN 0 11746 793 40598 1117 250 0 236 O 000000 0000 00 f 9000000 00000000 00000000 00 f 2 9 0004 FCFF 0000 00000000 0004 0004 1CFF 0000 0004 3 THE ELEVATION SETTINGS ARE ALSO VERY ACCURATE HOWEVER THE ELEVATION MAY NEED MINOR ADJUSTMENTS WHEN IN THE FINE TUNING STAGE OF THE DISH ALIGNMENT THIS ADJUSTMENT CAN BE SUCCESSFULLY MADE USING THE SIGNAL LEVEL METER STAR CHOICE COMMUNICATIONS INC 6 9 sag Dish Alignment and Signal Tuning Revised 22 07 03 6 2 INSTALL DISH TO MOUNT cont t At this point the dish is installed on the mount and ready to be aligned however it 1 recommended that you perform the following 1 Verify that the mount 1 plumb 2 Verify that the mount clamp assembly nuts screws to the dish are tight CAUTION OVER TIGHTENING MAY DAMAGE THE PLASTIC THREADS ON THE DISH 3 Snug up the 2 nuts that secure the clamp assembly to the mast TIP Snug the nuts only as the dish is required to turn smoothly on the mast without short jerks 4 Snug up the elevation nuts 6 3 DISH ALIGNMENT 6 3 1 GENERAL Prior to aligning the dish ensure the following Signal level meter
82. TV cable entry points if available Attempt to drill cable entry holes through existing fixtures such as door and window edges air conditioner edges etc Secure all coaxial cables DO NOT lay on or inside patios or fences Drill holes 1f permission granted into mortar as much as possible When using tripods ensure it has sufficient ballast to protect the dish from being moved by the wind or accidentally being knocked into by children etc Maximum unsupported height of masts 1 90 cm 37 Ensure masts are secured with an anti twist device DO NOT install masts at the end of an unsupported fence run STAR CHOICE COMMUNICATIONS INC 5 29 YOU HAVE A CHOICE STAR HOICE Dish Assembly and Mounting Revised 24 07 03 5 3 4 5 FENCE MAST MOUNTS cont d Unsupported mast too high d ki viae JA Mast clamps too large for mast and NO anti twist screw Supported portion of mast too short STAR CHOICE COMMUNICATIONS INC 5 30 Dish Assembly and Mounting Revised 24 07 03 STAK HOICE 5 3 4 6 NON PENETRATING Flat Roof MOUNTS There are occasions when you may be required to install a mount on a flat roof that brings forth another set of guidelines Flat roof mounts require ballast for stability and as such cannot be installed on most flat roofs unless sufficient protection 1s provided Most flat roofs are comprised of a soft tar sealed membrane with a layer of pea gravel that ca
83. This usually contributed to by e Too close to edge of base material especially brick e Hole too small and hammering in anchor STAR CHOICE COMMUNICATIONS INC 5 16 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 4 MOUNT TYPES The following subsections provide guidelines and illustrations for installing various types of mounts required to support the satellite dish and LNB assembly Wall chimney mounts Roof mounts Balcony mounts Fence mast mounts Non penetrating mounts v v v v v 5 3 4 1 WALL CHIMNEY MOUNTS Brick concrete block The majority of wall chimney mounts will utilize the universal mount assembly that is included with the dish assembly Wall chimney mounts should be your first choice as in most cases it will provide a very stable mounting surface and is easily accessible for service As well wall mounts eliminate the concern of water leaks when installing roof mounts All mounts MUST be securely fastened to a structure surface that is stable and in good condition Before mounting on brick or concrete ensure you are familiar with and follow the guidelines in section 5 3 3 3 covering concrete brick fasteners Where possible the mount fasteners should be installed into the brick concrete block mortar providing the mortar is in good shape This allows gt Ease of repair when removing mounts Mortar is easier to repair than brick gt Eliminates the possibil
84. URE FAILURE WHEN AN ANCHOR HAS FAILED IT IS USUALY DUE TO IMPROPER INSTALLATION IMPROPER ANCHOR OR BASE MATERIAL FAILURE THE NEXT PAGE PROVIDES SAMPLES OF COMMON FAILURES STAR CHOICE COMMUNICATIONS INC 5 15 STAR Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS cont d Modes of Failure Anchor pullout occurs when the mount dish and wind loading applies a load on the anchor that 15 greater than the friction or compressive force developed between the anchor body and base material This 1s usually contributed to by e Improper installation e Hole too large e Worn out carbide drill bit e Wrong drill bit 1 e diamond tipped wrong size Base material failure occurs when the mount dish and wind loading applies a load greater than the strength of the base material Typically 1n concrete a shear cone will be pulled out This 15 usually contributed to by e Installation too shallow of hole e Installation over torque on anchor e Anchor too short e Weak base material low strength of concrete or brick e Deteriorated concrete or brick Anchor failure occurs when the mount dish and wind loading applies a load greater than the strength of the anchor material This is usually contributed to by e Poor quality anchor e Over torque on anchor Base material splitting occurs when the anchor was installed too close to the edge of the base material
85. UST be approved in writing by the Star Choice Installation Team prior to its use To PROVIDE and MAINTAIN a quality product and service to Star Choices valued Customers ONLY Star Choice Communications standardized and approved material will be used on ALL Star Choice installations The following exhibit and attachments containing the APPROVED hardware and material will be continuously monitored and updated for additions improvements and upgrades as required The Star Choice Installation Team is always looking for ways to improve the installation process or to assist installers and their Contractors in their installation duties and welcomes any suggestions or ideas for improvement Simply contact one of the Installation Supervisors to discuss your idea or suggestion STAR CHOICE COMMUNICATIONS INC 14 2 YOU HAVE A CHOICE STA CHOICE Approved Parts List Revised 22 07 03 EXHIBIT 14 1 PAGE 1 OF 5 INVENTORY RE ORDER FORM HARDWARE MATERIAL APPROVED BY STAR CHOICE YOU HAVE A CHOICE HOICE LA LIBERTELE STA Date Systems Receivers 305 Receiver O Quantity 405 Receiver Quantity Decoders Installation Products L PartNumber_ Supplier Quantity Cost 4 1 Remote Bae UHF Remote Kit MiniUHFRemotekt COAXIAL CABLES gt Coax Cable blacK bo RGe 22gnz _ 8 1 880 0315 Bar
86. VE A CHOICE STAR HOICE Documentation Revised 22 07 03 16 2 SATELLITE INSTALLATION CHECKLIST cont d Installer Comments This is a very important area for the installer Here is where the installer can make any notations about the condition of the installation any damage to property prior to installation or what the Customer would or would not let them do If this area is not completed and the Customer signed off the Installer Star Choice may be accepting responsibility for any damage reported to Star Choice after the installation Example 1 Here is where the installer would note that the roof of this home has heavy wind damage and a damaged valley before the install was done By making this note the Customer is aware that the roof 1s in poor shape and if it leaks in the near future they will know it is not a result of the Star Choice installation Example 2 If the installer had to run cable along the side of the house and the Customer did not want to pay to have it buried and told the Installer they would bury it themselves This would be noted here and signed by the customer to protect Star Choice of any legal action by the Customer should someone trip on the cable and the Customer tries to sue Star Choice for leaving the cable on the ground Example 3 There was a partial line of sight blockage due to trees and the location of the dish could not be changed and the Customer indicated that they would look after the trimming or
87. YOU HAVE A CHOICE INDEX 1 0 Installer Conduct and Safety Overview 2 0 Basic Satellite Fundamentals 3 0 Cable and Connector Standards 4 0 Site Survey 5 0 Dish Assembly and Mounting 6 0 Dish Alignment and Signal Tuning 7 0 Wiring External 8 0 Wiring Internal 9 0 Telco IPPV Connection 10 0 System Grounding 11 0 Disconnect Procedures 12 0 Troubleshooting Tips 13 0 Customer Education and Home Set Up 14 0 Approved Parts List 15 0 Legacy Equipment Tips 16 0 Documentation 17 0 Work Codes 18 0 Plex Construction 19 0 Marketing and Sales Promotions 20 0 Technical Bulletins STAR CHOICE COMMUNICATIONS INC stag norce Installation Handbook Revised 22 07 03 Installer Conduct and Safety Overview Issued 5 12 02 STAK CHOICE INSTALLATION HANDBOOK 1 0 INSTALLER S CODE of CONDUCT and SAFETY OVERVIEW STAR CHOICE COMMUNICATIONS INC 1 1 STAR Basic Satellite Fundamentals Issued 5 12 02 STAK GHOICE INSTALLATION HANDBOOK 2 0 BASIC SATELLITE FUNAMENTALS for THE INSTALLER STAR CHOICE COMMUNICATIONS INC 2 1 STAR Basic Satellite Fundamentals Issued 5 12 02 BACKGROUND INFORMATION ONLY 2 1 TELEVISION BACKGROUND Since the invention of television in the early 1940s several methods have been developed to bring the news sports and other forms of entertainment to the consumers At first over the air VHF channels the familiar 2 to 12 chan
88. al importance of using the proper fastener and following the recommended installation procedures Applied Loads There are several factors to be considered when selecting the fastener to suit the base material that will be supporting the antenna mount Combined Load Dynamic Load The combined load is a combination of the tension load shown as Ts and the shear load shown as Vs The combined load is the force applied to the fastener by the weight of the antenna and it s mount The dynamic load is the force placed on the fastener by vibration caused from the varying wind forces and air currents AS SHOWN IN THE ABOVE ILLUSTRATION THERE ARE SEVERAL FACTORS THAT CAN CAUSE AN IMPROPERLY INSTALLED DISH MOUNT TO FAIL AND CAUSE A LOSS OF SERVICE STAR CHOICE COMMUNICATIONS INC 5 10 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS cont d Concrete Block The diagram below shows the basic concrete block referred to in the building industry as the C 90 block Typical C 90 Block Measurements inches Width Face Shell Thickness Web Thickness 6 1 1 8 1 1 i 10 1 3 8 1 1 8 Hollow block ae Grout filled block OOOOOOOOd a NA 1315 m Fastener Guidelines gt Base material thickness is required to be 125 of fastener length Base material thickness for a 1 fastener is 1 X 125
89. al hour after 1st Hour Fault Found Code Cc 359 400 401 402 403 404 405 406 407 408 409 411 411 413 414 415 416 NO ACCESS NOBODY HOME FAULTY TONE GEN TONE SIM FAULTY RECEIVER IMPROPER HOOK UP FAULTY LNB FAULTY CONNECTOR SWITCH SPICE FAULTY WIRING INTERNAL OR EXTERNAL FINE TUNE DISH CUSTOMER EDUCATION OR CUSTOMER FAULT IMPAIRED LINE OF SIGHT relocate resolve CUSTOMER CANCELLED PRIOR TO CALL CANCEL MISCELLANEOUS COMPLETE BUILDING OUTAGE NO ACCESS OUTAGE CAUSED BY OTHERS No line of sight no resolution STAR CHOICE COMMUNICATIONS INC 17 3 Plex Construction Issued 22 07 03 STAK INSTALLATION HANDBOOK 18 0 THIS SECTION RESERVED FOR PLEX CONSTRUCTION REFERENCE MATERIAL STAR CHOICE COMMUNICATIONS INC 18 1 Promotions Issued 5 12 02 STAR GHOICE INSTALLATION HANDBOOK 19 0 THIS SECTION RESERVED FOR THE INSTALLER TO FILE MARKETING AND SALES PROMOTIONS FOR FUTURE REFERENCE STAR CHOICE COMMUNICATIONS INC 19 1 STA Technical Bulletins Issued 5 12 02 ww STAR HOICE INSTALLATION HANDBOOK 20 0 THIS SECTION RESERVED FOR THE INSTALLER TO FILE TECHNICAL BULLETINS NOTICES MODIFICATIONS ETC STAR CHOICE COMMUNICATIONS INC 20 1
90. aled to the lower shingle See above right photo and note the shingle seal line Step 2 Prepare the mount Method 1 3 strips of flexible Apply flexible seal strips Puncture seal with roof sealer to bottom of mount screwdriver to prevent the seal from wrapping around drill bit See note 1 Note 1 If you do not puncture the seal the flexible sealer will wrap around the drill bit when drilling similar to drilling through carpet where the carpet fibre material wraps itself around the drill bit causing it to unravel STAR CHOICE COMMUNICATIONS INC 5 23 Dish Assembly and Mounting Revised 24 07 03 STAR GHOICE 5 3 4 2 ROOF MOUNTS cont d Step 2 Prepare the mount Method 2 Using an approved roof sealer apply the sealer gt around each of the 6 mount screw holes gt Pre drill the roof 6 holes using the mount as your pattern gt each hole with sealer Note The sealer that was inserted into the pilot hole is pushed through with the lag screw and assists in weatherproofing the hole With the mount prepared for installation and sealer applied secure the mount to the roof with the 6 approved lag screws 4 Approved lag screws equipped with washers and rubber seals STAR CHOICE COMMUNICATIONS INC 5 24 STAR Dish Assembly and Mounting Revised 24 07 03 2 5 16 X 255 lag screws to be anchored into the roof rafter and the 2 5 16 X 1 lag scre
91. all the Star Choice Customer Care Center line for assistance or if the customer 15 too frustrated they may request the system be disconnected and removed because they think the system does not work properly STAR CHOICE COMMUNICATIONS INC 13 8 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 3 COMMON AUDIO VIDEO TERMS As you gather information about the newer TV sets home theater systems and HDTV you will likely come across some terminology that may be alien Prior to the next section on home equipment wiring configurations here is a brief Glossary to help you with some common terms alphabetical order that may be referred to AC 3 The 5 1 channel sound system specified in the Standard for Digital HDTV Also known as Dolby Digital AC 3 delivers DC quality digital audio and provides five full bandwidth audio channels for front left front right center surround left and surround right speakers plus an LFE low frequency effect subwoofer for a total of 5 1 channels A D Analog to digital conversion or converter Used at transmission end of broadcast Analog TV Analog TV is the NTSC Standard for traditional television broadcasts Analog signals vary continuously representing fluctuations in color and brightness Artifacts Unwanted visible effects in the picture created by disturbances in the transmission or image processing such as edge crawl or hanging dots in
92. allow for the application of the sealer ANCHOR COULD NOT BE COMPLETELY REMOVED CUT OFF EXPOSED PORTION WITH A HACKSAW AND TAP BACK INTO HOLE THEN APPLY SEALER 11 6 ROOF MOUNT REMOVAL When doing a dish removal advise the customer that the recommended procedure 18 to leave the mount foot on the roof Advise the customer that it was professionally sealed and to remove the mount may cause damage to the shingles Recommended Option MAST REMOVED AND MOUNT FOOT LEFT IN PLACE RESULTING IN AN UNDISTURBED SEAL Make note on the Work Order that mount foot was left in place at the customer s request Have the customer sign off on the Work order and leave a copy of the Work Order with the customer Should there be any difficulty in the removal of the mount or complications with the customer notify the Star Choice supervisor immediately to determine the best resolution STAR CHOICE COMMUNICATIONS INC 11 7 Sd Horce Disconnect Procedures Is Draft 5 12 02 11 6 ROOF MOUNT REMOVAL cont d Mount Removal Options Should the customer request the mount foot to be removed advise the customer of the two procedures To assist in your explanation you may wish to show the customer some of the following photos Also advise the customer that Star Choice cannot be held liable for damaged shingles as it 1s impossible to remove the mount foot without leaving roof repair marks on the shingles Advise the customer that the repair m
93. analog pictures pixelation in digital pictures Aspect Ratio Refers to the width of a picture relative to its height If an NTSC picture 1 4 feet wide it will be 3 feet high thus it has a 4 3 aspect ratio HDTV has a 16 9 aspect ration Component Video The output of a video device such as the Star Choice HDTV Decoder or the input of a DTV receiver or monitor consisting of 3 primary color signals red green and blue that together convey all necessary picture information With current consumer video products the 3 component signals have been translated into luminance Y and two color difference signals Pb Pr each on a separate wire Composite Video An analog encoded video signal such as NTSC that includes vertical and horizontal synchronizing information Since both luminance brightness and chrominance color signals are encoded together only on a single connection wire is needed Le yellow cable on the RCA cable STAR CHOICE COMMUNICATIONS INC 13 9 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 3 COMMON AUDIO VIDEO TERMS cont d D A Conversion of digital to analog signals The device is also referred to as DAC D A converter In order for conventional analog television technology to display the digitally transmitted signal received on the Star Choice satellite receiver the data must be decoded first and converted to an analog signal DBS Abbreviation of D
94. and into the telco jack on the rear of the digital satellite receiver COMPLETED EXTENSION UNIT INSTALLATION Wall Outlet 1 2 my Extension Unit AT THIS POINT THE DIGITAL SATELLITE RECEIVER IS IPPV READY NOTE In multiple dwelling complexes the Extension unit can be tested to ensure it is receiving the correct telephone number by unplugging the Base unit and dial tone on the Extension unit should disappear STEP 7 Should dial tone NOT be present verify that dial tone 1s present at the Base unit and both the Base and Extension units have power from the AC outlet The units come from the factory preset to a default security code that may have to be reset To reset the wireless telco jack system proceed to STEP 8 STEP 8 Using a small pointed object pen pencil press the recessed button on the Base unit The green light on the base unit will come on and remain on for 5 minutes allowing you time to go to and program the Extension unit s PROGRAMMING THE BASE UNIT 7 Base Unit A Green Light STAR CHOICE COMMUNICATIONS INC 9 6 STAR Telco IPPV Connection Issue 5 12 02 9 3 INSTALLATION OF THE WIRELESS TELCO JACK cont d STEP 9 Within 5 minutes of activating the program mode on the Base unit go to the Extension unit s and press the recessed button The Extension unit green light will flash once indicating that it has programmed itself to the Base unit If the Extension unit
95. angle that the dish points STAR CHOICE COMMUNICATIONS INC 2 16 YOU HAVE A CHOICE STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 1 INSTALLER S CODE of CONDUCT Every Star Choice contractor independent installer and or employee is a direct representative of Star Choice Communications Inc on every project and as such his her conduct has a direct reflection on Star Choice s image All installers must conduct themselves with the utmost professionalism on any project site The following are general guidelines for all personnel l Employees Independent Installers and Contractors representing Star Choice will be well groomed with clothing uniforms that are neat and kept good repair Short pants are not recommended on any job site When driving the company vehicle exercise extra courtesy and consideration for other drivers and pedestrians as you are very visible to the public Customer relations begin with a positive approach Being enthusiastic 15 the key to creating a professional image that the customer will remember and appreciate Customer acceptance must be obtained from the owner s and not their children baby sitters tenants etc If necessary re book the installation when the owners are present to obtain their approval Whomever lets you in the home he or she must be asked to stay with you at all times to prevent you from being held personally liable for any valuables that
96. arks may be visible especially on light colored shingles There are two methods to reseal the roof once the mast foot has been removed Both methods are acceptable however the decision on the method used will depend on the colour and condition of the shingles The two methods are Remove the mount foot and re insert lag screws and reseal recommended method Remove lag screws lift the shingle s and seal from the underside of shingle alternate method Should the customer wish to continue with the complete removal have the customer sign the work order acknowledging that the shingles cannot be left without visible repair marks Foot removal procedure STEP 1 Remove the lag screws from the mount foot being careful not to pull on the mount as it will lift the shingles and may cause them to crack especially if they are old and brittle STEP 2 Once the lag screws have been removed carefully pry up the mount using a putty knife to separate the mount foot from the shingles i S r E E o ast a Ux p Apply gentle lifting pressure on the mast while twisting the putty knife until the mount is separated from the shingles and is removed STAR CHOICE COMMUNICATIONS INC 11 8 STA d HOICE Disconnect Procedures Is Draft 5 12 02 11 6 ROOF MOUNT REMOVAL cont d STEP 3 Once the mount foot has been removed DO NOT attempt to remove the excess
97. as presented in previous guidelines 1 to 3 e Ground rods may cause potential differences at the digital satellite receiver due to the two grounding sources presented on the coaxial ground and the satellite receiver chassis ground provided by the AC grounding system e Ground rods may cause damage if cable gas line or buried hydro locates are not done prior to driving in ground rods e Ground rods may cause safety related problems when not properly installed and concealed Avoid Ground Rods NEVER USE Steam Gas Vent or Hot water pipes as a location to ground Star Choice systems STAR CHOICE COMMUNICATIONS INC 10 7 HOICE Disconnect Procedures Is Draft 5 12 02 Ist DRAFT ww STAK INSTALLATION HANDBOOK 11 0 SYSTEM DISCONNECT PROCEDURES STAR CHOICE COMMUNICATIONS INC 11 1 Sad norce Disconnect Procedures Is Draft 5 12 02 11 1 DISCONNECTS GENERAL Before the installer removes any equipment from the premises the installer must first make contact with the customer and inform them of the disconnect order and request permission to enter the property to remove the equipment listed on the work order Before disconnecting the customer the technician shall determine the reason for the customer disconnecting and if for service related problems determine if those problems can be resolved and persuade the customer to keep the service If the disconnect is not service related and
98. at the dish is aligned and fine tuned for maximum signal level it is recommended to verify the operation of the LNB The Quad LNB contains internal switching to switch from Vertical to Horizontal or Horizontal to Vertical polarity depending on the channel selection on the satellite receiver and the subsequent voltage sent to the LNB from the satellite receiver While the Satellite Signal Level Meter 15 still connected to the LNB switch the LNB voltage on the meter from 13V to 18V while monitoring the signal level In most cases there may be a slight drop in signal level however this 1s normal due to propagation characteristics of signals in the opposite polarity The key points with this test 1s to ensure TheLNB switches to the opposite polarity gt There is a signal present on the opposite polarity Should the level drop slightly as shown below DO NOT readjust the dish as this drop in signal level is normal TIP ONCE THE DISH IS ALIGNED AND FINE TUNED TO ONE POLARITY THE OPPOSITE POLARITY IS ALSO FINE TUNED THEREFORE READJUSTING THE DISH WILL HAVE NO AFFECT TO IMPROVE THE SIGNAL 5 Sah Fa h GTI Y Mister 2 f Satellite Signal Level Meter 1 a E 1005120 Li ri BATTERY LNB r SIGNAL OM TV TEST V ra LEVEL BATTERY 1 L SIGNAL ON 13V TEST mA LEVEL CI OFF p OFF 18V 3 SLIGHT DIFFERENCES IN SIGNAL LEVEL BETWEEN POLARITIES
99. be run back to the home for grounding NO ground rods to ensure there are no ground potentials created Using ground rods at the dish location and structure grounding for the coaxial downlead may create ground potential between the two grounding points Grounding locations in order of preference from most desirable to least desirable 1 Power utility ground the bare ground wire grounding the electrical panel Electrically conductive cold water pipe Electrical service equipment such as the hydro stack or meter base 4 DO NOT use ground rods new or existing ul x SIAR CHOICE COMMUNICATIONS INC 10 2 YOU HAVE CHOICE STAK HOICE 10 2 The Ground Wires The ground wire from the ground block to the selected grounding device must be capable of carrying the rated current of the outer conductor of the coaxial cable it 1s protecting furnishing a conductive path of sufficiently low impedance Coaxial downlead installations using RG6 requires as a minimum an insulated copper ground wire of a size specified in Exhibit 10 1 below from the ground block to the ground System Grounding source All downlead coaxial cables from the dish will require grounding EXHIBIT 10 1 MINIMUM SIZE AND MAXIMUM LENGTH OF GROUND WIRE DROP WIRE GROUND WIRE Type Shield Length Size RG6 Aluminum foil and No more than 50 12 AWG 60 Aluminum of the drop length braid Above 50 but not 10 AWG longer than drop R
100. cal outlets Vertical electrical runs usually run up from the box and then horizontally to the next outlet It is always recommended to install a new outlet between the wall studs as wall studs are used to secure cables for vertical runs to adjacent floors The wall plate must be securely fastened to the interior wall with the appropriate fasteners In most cases today the interior walls are drywall and will require plastic anchors and screws or equivalent SIAR CHOICE COMMUNICATIONS INC 8 3 Wiring Interior Issued 5 12 02 STAK 8 3 UNDER CARPET CABLE INSTALLATION Installation of cable underneath the carpet between the tack strip and the wall is a technique that is somewhat controversial because of several common failure modes associated with it Care is needed to prevent damage to the cable or to the customer s carpet and structure When doing an under carpet installation you can usually use a pair of needle nose pliers to gently pull away the carpet from the wall and expose the space between the tack strip and the wall Be careful not to pull the carpet off the tack strip itself as a carpet kicker may be required to re secure the carpet to the tack strip The cable is placed between the tack strip and the wall under the baseboard and the carpet pushed back over it and under the baseboard with the aid of a wide putty knife NOTE Carpet should not be removed from tack strip ONLY lifted up from wall The ca
101. ce the anchor has been decompressed use a claw hammer to pull the anchor out as far as possible Care must be taken when applying pressure as the further the anchor 1s pulled out the hammer will start applying sideways pressure due to the roundness of the back of the hammer and the angle of the claw This will cause the anchor to wedge itself against the sides of the hole Once the anchor starts to wedge itself against the hole due to the angle of the pull stop and insert a spacer under the hammer The spacer will change the angle of the pulling pressure on the anchor and provide a straight pulling pressure STEP 5 Once the anchors have been removed clean the excess dust material around the hole to prepare for sealing STEP 6 Seal each hole with clear hardening Silicone This will prevent water from entering the face face of the brick to break off It will also camouflage the holes Care must be taken not qm es to smear the Silicone across the face of the sy Da cem brick STAR CHOICE COMMUNICATIONS INC 11 6 norce Disconnect Procedures Is Draft 5 12 02 YOU HAVE A CHOICE j 11 5 WALL MOUNT REMOVAL cont d STEP 7 If the anchor cannot be completely removed as shown on the far right it must be cut off with a hacksaw Once the exposed portion of the anchor has been cut off use a hammer and punch to tap the anchor back into the hole as far as possible to
102. ceiver and the TV set s Refer to 14 0 Approved Parts List for approved cable details e When planning the coax cable runs keep in mind the recommended maximum cable length between the dish and the receiver is 45m 150 feet Excessive cable lengths will increase signal loss and also reduce the voltages from the satellite receiver required to properly operate the LNB s e Only Star Choice approved cable connectors can be used to connectorize the coax cables The 2 samples below are used for RG6 and RG59 cable Both are weatherproof connectors that have inner and outer rubber rings and they should be inspected to ensure they are free from dirt and the rings are properly seated REFER TO CHAPTER 3 0 FOR CABLE CONNECTOR STANDARDS RG6 RG59 e Routing of the coax downlead from the LNB to the base of the universal mount assembly should have drip loop s whenever possible that do not exceed the minimum bending radius of the cable e The coax downlead between the LNB and the dish mount must be properly secured to the feed support arm with the cable clips provided Integrated 60E Quad LNBF Assembly or in the case of the earlier vintage of dishes the coax downlead must be routed inside the feed support arm STAR CHOICE COMMUNICATIONS INC 7 3 STAK GHOICE Wiring Exterior Revised 11 07 03 7 3 1 DISH WIRING cont d FOR BEST APPEARANCE WOULD YOU PREFER THE TOP LEFT OR RIGHT ON YOUR OWN HOME e When an
103. chase It is also essential that the completed work order be legible and returned to Star Choice and a copy left with the Customer The information is also used to record installation signal levels that will be used by the Customer Care Center for initial troubleshooting procedures should the Customer call for service problems It is also used by the Star Choice Supervisor Inspector on any future dealings with the Customer Star Choice Reference gt Account gt Installation Date Customer Information gt Name gt Address gt Home telephone number and daytime contact number Satellite Installation Completion Checklist Check ALL applicable items pertaining to the installation Ensure the EbNo levels are documented for future reference Installer comments Refer to Installer Comments on next page Installer amp Customer Sign Off Ensure that the Customer or a responsible person signs off and also advise the person signing off that they are also acknowledging the notes documented in the Installer Comments section Changes to the Work Order The Customer may change their mind on the products and service they initially ordered If the Work Order does not reflect what the customer has agreed to purchase from Star Choice the changes must be identified on the Satellite Installation Checklist These changes must be made prior to the Customer signing off STAR CHOICE COMMUNICATIONS INC 16 3 YOU HA
104. cial cable entry point or a customer approved entrance point on the roof All entry points are to be sealed and if entry point is other than a vertical opening have customer sign off on the work order Under NO circumstances shall the cable be installed through the roof membrane STAR CHOICE COMMUNICATIONS INC gt 32 stag norce Dish Alignment and Signal Tuning Revised 22 07 03 STAK INSTALLATION HANDBOOK 6 0 DISH ALIGNMENT and SIGNAL TUNING STAR CHOICE COMMUNICATIONS INC 6 1 Dish Alignment and Signal Tuning Revised 22 07 03 STAK GHOICE 6 1 GENERAL Prior to tuning the dish to obtain maximum signal strength the Universal Mount or pipe mast MUST be adjusted nstalled at exactly 90 THIS IS THE MOST CRUCIAL ADJUSTMENT YOU WILL MAKE TO ASSIST YOU AND ENSURE THE DISH CAPTURES THE STAR CHOICE SIGNAL WHEN ADJUSTING THE AZIMUTH COMPASS HEADING THIS IS THE MOST COMMON CONTRIBUTOR TO INSTALLERS HAVING PROBLEMS LOCATING THE STAR CHOICE SATELLITES k e N gt T S Spirit level bubble is dead center Inclinometer is exactly 90 Ensure level is mounted to the flat portion of the mount Notice curve in mount Use of either tool shown above is acceptable to adjust the plumb of the mount or mast It is beneficial to you that either tool used should have the magnetic strip to allow the use of both hands when adjusting and securing the bolts or lag screws
105. ck of a fully connected Home Theater System HOME THEATER SYSTEM STAR CHOICE HDTV SYSTEM STAR CHOICE 405 HIGH DEFINITION SATELLITE RECEIVER STAR CHOICE HDD201 HIGH DEFINITION DECODER HOME THEATER SYSTEM N The above illustrations clearly show complex in home wiring configurations involved with home theater systems involving HDTV In some cases home theater audio professionals install these types of systems You are only expected to connect the video and audio from the Star Choice equipment into the HDTV inputs There may be cases where you or the Customer does not have the necessary cables to interface with the wide range of home entertainment equipment available today and as a Star Choice installer you are not expected to At this point advise the Customer that you will install the basic HDTV installation and they will be responsible for completing a fully installed home theater system Explain to the Customer that you could spend hours reading user manuals to familiarize yourself with their equipment that you may never see again Your Star Choice Supervisor will establish installation policies for high end systems The next few sub sections provide wiring configurations and notes starting from the basic system and builds up to a basic HDTV system STAR CHOICE COMMUNICATIONS INC 13 14 STAR Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5
106. comprehensive Safety Manual however this manual will briefly highlight safety issues as applicable to the satellite installer Safety training is described and covered in other handbooks governed by the Star Choice Health and Safety Committee The next few sub sections will briefly discuss safety topics pertaining directly to the satellite installation To assist in highlighting the various safety issues throughout this handbook the following icons will periodically appear to stress a safety issue related to a particular work operation 1 Meet Mr Simple Safety he will draw attention to various work operations throughout the Installation Handbook and will have a few comments with each 2 Eye protection reminder 3 Head protection reminder 4 Safety footwear reminder 5 Ladder safety reminder 6 Fall protection reminder 7 Hand tools safety reminder 8 Vehicle safety reminder STAR CHOICE COMMUNICATIONS INC 1 3 YOU HAVE A CHOICE STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 1 GENERAL cont d STAR CHOICE COMMUNICATIONS INC IS COMMITTED TO PROVIDING THE SAFETY TRAINING TO ENSURE THEIR WORKERS SAFETY EVERY DAY BUT TRAGICALLY SOME WORKERS DO NOT GO UNINJURED FROM 1994 1998 22 OF LOST TIME CONSTRUCTION ACCIDENTS IN ONTARIO WAS ATTRIBUTED TO FALLS AND 37 OF ALL CONSTRUCTION FATALITIES IN ONTARIO WERE ATTRIBUTED TO FALLS DO NOT BECOME ANOTHER STATISTIC IMPLEMENT AND ADHE
107. dd the adapter or adding new wiring and a new jack e When the satellite receiver is connected to the telephone line always check to ensure the telephone is left working order DO NOT connect the digital satellite receiver to Multi party telephone services as this is illegal and the customer could have their telephone service disconnected as it will affect other telephone customers connected to the same line STAR CHOICE COMMUNICATIONS INC 9 2 STAR Telco IPPV Connection Issue 5 12 02 9 1 DESCRIPTION cont d e DO NOT connect the digital satellite receiver to small business or commercial systems that have over 2 lines In most cases the telephone line from the jack will terminate on a central telephone equipment system that contains a data channel connection between the jack and the central system In these systems the digital satellite receiver s modem or the wireless telco jack is not compatible with the telephone line e Be very careful when working on customer s telephone wiring as in today s environment there are many telephone customers that now have 2 lines for fax machines computer Internet services and or alarm systems In most residential cases the 27 line will utilize the 2 pair of wires in the same telephone wiring run Care must be exercised to ensure the 2 line or the alarm system 18 not disturbed e With recent CRTC rulings the customer now owns and is responsible for the insi
108. de telephone wiring back to the Telephone company s demarcation point which 18 usually located externally or internally at the telephone cable entrance point to the home 9 2 DIGITAL SATELLITE RECEIVER TELCO CONNECTION In most cases the digital satellite receiver can be connected to the customer s active telephone service using an existing telco jack The simple addition of a telco T adapter to the existing telco jack will allow both the telephone and the digital satellite receiver to function from a single existing telco jack Ensure you test the telephone prior to disconnecting the line cord from the jack and verify it is working after the adapter and the digital satellite receiver has been installed and the telephone reconnected STAR CHOICE COMMUNICATIONS INC 9 3 STAK HOICE Telco IPPV Connection Issue 5 12 02 9 2 DIGITAL SATELLITE RECEIVER TELCO CONNECTION THE CUSTOMER NOW PAYS TO HAVE THEIR TELEPHONE SERVICE REPAIRED IF THE CAUSE IS WITHIN THE HOME CUSTOMER SIDE OF THE DEMARCATION POINT THEREFORE IT 15 CRITICAL THAT THE TELEPHONE SERVICE IS VERIFIED TO BE WORKING PRIOR TO YOUR DEPARTURE 9 3 INSTALLATION OF THE WIRELESS TELCO JACK There will be cases where an existing telco jack is not within reach of the 7 6m 25 ft telco line cord or the jack is not accessible due to doorways furniture obstructions etc In these cases a wireless telco jack installation will be required The wireless
109. deo signal that separates the brightness from color data S video can greatly improve the picture when connecting to any high quality video source such as a Star Choice satellite receiver or DVD SDTV Standard Digital Television SDTV refers to Digital transmissions with 480 line resolution either interlaced or progressive scanned formats SDTV offers significant improvement over today s conventional NTSC picture resolution similar to comparing DVD quality to VHS primarily because the digital transmission eliminates snow and ghosts common with current NTSC analog format However SDTV does not come close to HDTV in both video and audio quality UHF VHF Ultra high frequency the range used by TV channels 14 through 69 and very high frequency the range used by TV channels 2 through 13 Y Pb Pr The most advanced method for interconnecting decoded video data Generally used where a digital TV signal source 1s used Preferred connection for High Definition TV signals enables superior quality in transmitted picture The video signal 1 separated into its component parts brightness and color differentials STAR CHOICE COMMUNICATIONS INC 13 11 STAR Customer Education and Home Set Up Reviset 22 07 03 13 4 1 INTERCONNECTION CABLES RF COAXIAL CABLE gt Replace ALL push on type cables due to their frequent cause of problems gt Provides good picture and good non stereo audio quality RCA AUDIO VIDEO CABLES
110. der as to the condition of the roof when you arrived as this may eliminate the possibility of the homeowner coming back on Star Choice for damage to the roof Once the mount has been secured to the roof use roof sealer around the edges of the roof mount and over the heads of each lag screw STAR CHOICE COMMUNICATIONS INC 5 20 STAK HOICE Dish Assembly and Mounting Revised 24 07 03 5 3 4 2 ROOF MOUNTS cont d SAFETY Working on roofs or roof edges will involve the use of extension ladders to gain access to the roof or provide you with a device to work from ENSURE YOU HAVE READ AND FOLLOW THE LADDER SAFETY GUIDELINES IN SECTION 1 2 6 PRIOR TO USING ANY LADDERS ub uo e dd e Minimum 90 cm 3 above ladder support Ladder is tied off Ladder hoist rope is tied off in center of ladder to avoid any obstructions for footpath when climbing or descending Firm level base Distance from wall to ladder foot 1 4 to 1 3 of ladder height to upper support Ensure ladder feet are positioned for type of ground surface gt Saw tooth end turned down for soft ground as shown in photo Rubber end turned down for hard surfaces such as concrete asphalt brick etc STAR CHOICE COMMUNICATIONS INC S21 YOU HAVE A CHOICE STAR GHOICE Dish Assembly and Mounting Revised 24 07 03 5 3 4 2 ROOF MOUNTS cont d ROOF CONSTRUCTION Based on the information provided in Section 2 0 Basic
111. e Feed Support Arm Mounting 1 Supplied 1 4 Flat Washer 3 Supplied With the reflector in a comfortable working position as shown below install the rear clamp mount assembly to the rear of the reflector Clamp mount assembly STAR CHOICE COMMUNICATIONS INC Dish Assembly and Mounting Revised 24 07 03 STAR GHOICE 5 2 1 DISH ASSEMBLY cont d When mounting the clamp mount assembly to the reflector ensure the center pivot pin on the clamp mount is seated into the pivot hole on the reflector See diagram below e D Center pivot pin Center pivot pin hole W gt Insert the two 4 X 1 long carriage head bolts painted heads through the front of the reflector and through the Clamp Mount Assembly as shown below gt Install two flat washers and whiz nuts then snug up the whiz nuts using a 7 16 wrench do not tighten gt Install the two hex head hi lo self tap screws into the clamp mount assembly and snug up do not tighten gt Turn the clamp mount assemble to set the skew for the area you are installing the system and also set the elevation adjustment Refer to Section 4 0 Attachment 4 1 for the skew and elevation settings Once the skew setting has been set tighten the two whiz nuts and screws Exercise care when tightening the two self tap screws as they strip if over tightened Also tighten the two elevation adjustment nu
112. e a starting hole for the screw Do not hold the work piece against your body while using a screwdriver Do not put your fingers near the head of the screw when tightening a screw Do not force a screwdriver by using a hammer or pliers on it Do not use a screwdriver as a punch chisel pry bar or nail puller Do not carry a screwdriver in your pocket Do not use a screwdriver if your hands are wet oily or greasy STAR CHOICE COMMUNICATIONS INC 1 12 STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 7 HAND TOOL SAFETY cont d 1 2 7 5 DRILLS gt Do not use dull bent or cracked drill bits gt Do not use electric drills if your hands are wet gt Do not stand in water or on wet surfaces when using electrical tools gt Do not leave drill bits or other adapters in drills when not in use gt Do not carry electric drills by the electrical cord gt Do not use electric drills with the U ground on the plug removed gt gt gt Do not use electric extension cords to plug a drill in with the U ground missing Do not unplug electric tools by pulling on the cord pull on plug Do not change drill bits while the drill is connected to the electrical outlet 1 2 7 6 WRENCHES Do not use wrenches that are bent cracked or badly chipped or 9 that have loose or broken handle gt Do not slip a pipe over a single head wrench handle for increased
113. e aesthetics due to the number of separate dishes that are required to service each customer Below is a sample complex where the installations are controlled and conform to a specific standard dictated by the Property management Company kis arn STAR CHOICE COMMUNICATIONS INC STAK Dish Assembly and Mounting Revised 24 07 03 5 3 4 5 FENCE MAST MOUNTS cont d gt YYY Y YVYVYVYV SAFETY REMINDER Always inspect the ladder before using it for Cracks splits Twisted or jammed parts Loose screws rivets or rungs Open the ladder as far as it goes Lock the spreader arms in place Push the bracket shelf down into place Ensure the ladder is placed on an even space and within easy reach of your work If setting your ladder up in front of a closed door open the door or lock it Always climb and descend facing the ladder Climb the ladder one rung at a time Set your tools on the bracket shelf of the ladder do not climb with them in your hands Property Managers must administer the guidelines set forth by the building owners who are concerned with gt gt Aesthetics Damage to the main structure GUIDELINES gt YYY VV OBTAIN permission from the Property Manager and strictly adhere to the installation restrictions Ensure the complete dish mount is fully within your customer s patio area and DO NOT obstruct adjacent unit s view Reuse existing CA
114. e in e Only masonry bits in good condition should be used on masonry walls While more expensive a quality masonry bit is quicker and cheaper than repairing a damaged masonry wall e Lighter than normal pressure should be applied on the drill when it is breaking through the siding to prevent chipping and cracking of exterior e Bricks are brittle and can break chip when the drill bit exits therefore brick walls should be drilled from the outside in through the mortar between the bricks e Ensure all entry points have a cable drip loop and the hole is sealed with an approved sealant IF THERE IS ANY QUESTION AS TO THE LOCATION OF POSSIBLE OBSTRUCTIONS TO DRILLING PRECISELY MEASURE FROM A COMMON REFERENCE POINT ON THE INSIDE AND OUTSIDE OF THE WALL TO THE DESIRED LOCATION OF THE HOLE TO ENSURE ADEQUATE CLEARANCE STAR CHOICE COMMUNICATIONS INC 7 13 STAK GHOICE Wiring Exterior Revised 11 07 03 7 3 10 DRIP LOOP AND ENTRY POINT SEALING Cable entrances into the customer s home from the exterior of the house provide a possible point for water seepage or ingress which will cause damage to the interior of the home Whenever a cable enters via a hole drilled into the customer s home the hole must be sealed against water entry with an approved sealant The cable itself must have a recommended drip loop at the entry point so that any water running down the cable drips off the bottom of the cable and does not enter the
115. e left in place for the next Homeowner and the disconnected equipment will be tagged and returned to Star Choice 2 Partial Disconnect Receiver and Dish Only The customer no longer requiring Star Choice service will have the satellite receiver s and remote control s removed At the customer s request the dish will also be removed 3 Full Disconnect Receiver Dish and Exterior Cables The customer no longer requiring the Star Choice service will have the satellite receiver s and remote control s removed At the customer s request the dish and exterior cables will also be removed STAR CHOICE COMMUNICATIONS INC 11 2 Sad norce Disconnect Procedures Is Draft 5 12 02 11 2 SIMPLE DISCONNECT Your first task on a disconnect work order 18 to consult the customer for the reason they are terminating their Star Choice service Be polite professional and give the customer a feeling that you are concerned If the disconnect work order was issued due to the customer moving proceed with the Simple Disconnect and remove the satellite receiver s and the remote control s Complete the paperwork per Section 16 0 Documentation and leave a copy with the customer The signed work order will serve as the customer s receipt that the equipment listed on the work order was taken by Star Choice Ensure the customer signs the work order If any of the equipment listed on the work order cannot be recovered advise the customer tha
116. eceiver Trips back and forth from the dish to the receiver when adjusting for maximum signal Lost time involved with setting up a temporary set at the dish location DUE TO THE IMPORTANCE OF THIS ISSUE THE FOLLOWING INFORMATION AND ILLUSTRATIONS IS PROVIDED TO ASSIST YOU IN UNDERSTANDING THE IMPORTANCE OF SETTING THE MOUNT OR MAST PLUMB Understanding the Basic Satellite Fundamentals in Section 2 0 in particular Section 2 7 Basic Dish Design will assist you in understanding the following STAR CHOICE COMMUNICATIONS INC 6 4 sag GHOICE Dish Alignment and Signal Tuning Revised 22 07 03 6 1 GENERAL cont d View from ANIK E2 TRIVIA 35780 km above 0 1 S 111 1 W THE WRITER AT HIS OWN EXPENSE EMBARKED ON A DAYTRIP I MEAN SPACE TRIP ONE DAY TO GET THIS PHOTO SERIOUSLY THE PHOTO TO THE RIGHT IS A SIMULATED VIEW OF EARTH AS VEWED FROM ANIK E2 USING YOUR IMAGINATION LOOK AT CANADA FROM WEST TO EAST AND SOUTH TO NORTH AND IT MAY SHED SOME LIGHT ON WHY THE 3 BASIC ALIGNMENT ADJUSTMENTS MENTIONED ON THE PREVIOUS PAGE ARE REQUIRED THE GOAL OF THIS EXERCISE IS TO PROVIDE YOU WITH THE TOOLS AND KNOWLEDGE TO ALIGN THE DISH TO CAPTURE THE STAR CHOICE SIGNALS AND FINE TUNE THE DISH FOR MAXIMUM SIGNAL LEVEL WITHOUT REPEATED TRIPS TO FROM THE DISH LOCATION NOTE Fine tuning the dish to a high signal strength reduces signal interference in adverse weather conditions Although the ma
117. ed perpendicular to the surface of the concrete wall to ensure optimum performance of the mechanical anchor The industry standard is 6 from perpendicular to ensure an excessive bending load is not applied to the anchor A PROPERLY PREPARED ANCHOR HOLE WILL ENSURE OPTIMUM PERFORMANCE OF THE MECHANICAL ANCHOR AND PREVENT PREMATURE FAILURE STAR CHOICE COMMUNICATIONS INC 5 13 Stag noice Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS cont d Installation Procedure gt Using the recommended 5 16 carbide drill bit drill a hole to a minimum depth of 3 for the 5 16 X 2 mechanical anchor Clean the hole from dust and other material Drive the anchor through the mount into the anchor hole until the bolt is firmly seated against the mount body Ensure the anchor 1 driven to the required embedment depth Installation torque will be dependent on the brand of wedge type anchor bolt used Check with the manufacturers torque recommendations e The majority of mechanical one piece wedge style anchors specify 3 to 4 turns to the head of the bolt from the finger tight position This is usually sufficient to initially expand the anchors and is a standard industry practice e Typically the torque for 5 16 anchors is 15 ft Ibs CAUTION PES On occasion you may encounter concrete walls that have re enforced steel rods rebar installed during the pouring process for add
118. ed proceed with the balance of the demonstration and refer to the handouts as required where the information can be located There is no set procedure to demonstrate all the capabilities of the Star Choice system however the following is a recommended minimum that should be shown to the Customer Customer training IS MANDATORY and should include the following instructions 1 Turning the system on and off 2 Locating the Options Menu 3 Navigating around the Options Menu 4 Locating the Interactive Program Guide IPG 5 Selecting a program 6 Selecting program Info 7 Ordering an IPPV event 8 Checking IPPV purchases 9 How to set up a Favorite Channel guide 10 How to set Parental Control locks for certain types of viewing and where to find them in the manual 11 Setting TV and VCR codes They may need re entering after replacing batteries in the hand held remote control unit Show them again the two methods and where to find the instructions in the User Guide 12 How to record a movie 15 present by use of the timers or selecting from the IPG 13 Checking the signal status 14 The Table of Contents in the front of the User Manual to enable the customer to locate specific functions of the Star Choice system 15 Remind the Customer to cancel their existing provider service to avoid future billing REMEMBER a customer that does not understand how the system works or gets frustrated will only c
119. ent with AlphaStar Star Choice Communications Inc became the only Canadian DTH service until mid year when Bell ExpressVu launched their DTH service To day there are two DTH services operating in Canada and Star Choice Communications Inc is committed to providing ultimate TV experience and confident that Star Choice valued customers will enjoy the benefits of digital television YOU HAVE A CHOICE STAK HOICE STAR CHOICE COMMUNICATIONS INC 2 2 Basic Satellite Fundamentals Issued 5 12 02 STAR GHOICE BACKGROUND INFORMATION ONLY 2 2 SATELLITE SIGNAL PATH The Star Choice Earth Stations up link facilities located across Canada and parts of the USA transmit signals up to the two Star Choice satellites E2 and F1 Each satellite receives the up link signals and converts them to lower frequencies and re transmits them in a signal beam covering Canada for reception by Star Choice customers across Canada The satellite transmitters commonly referred to as transponders re transmit the signals back to earth using up to 32 transponders per satellite Note that the re transmitted signal back to earth 1s in the 11 7 12 2 GHz frequency Band 11 700 MHz 12 200 MHz NORTHWESTPTERRITORY YUKON TERRITORY Yellowknife 3 Fa L T A E bl BRITISH COLUMBIA t 1 4 NEWFOUNDLAND ChurchilirFaits _ Hapnpyvallay Goosa Bay Prince Rupert Be 1 CN Flon
120. er 1 position so as not to damage the siding slats e Care must be taken when measuring to find a stud so as to not damage the surface needlessly e The 2 mounting holes on the center line of the mounting foot are specifically for the purpose of fastening to a stud Wall stud Vinyl aluminum siding 25 mm 1 Vinyl aluminum siding lt Styrofoam is typically has no support under oS ae under the siding the beveled edges asm s d DO NOT INSTALL MOUNTS VINYL ALUMINUM SIDING STAR CHOICE COMMUNICATIONS INC 5 19 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 4 2 ROOF MOUNTS Should a wall chimney mount not be suitable then install the dish mount on the roof Prior to installing a mount on the roof ENSURE the following waterproofing guidelines are clearly understood and adhered to WATERPROOFING GUIDELINES When securing any type of a mount on the roof care must be taken to keep the roof penetration to a minimum In all cases a layer of approved roofing patch or rubber sealant must be applied to the underside of the mount prior to fastening into the roof structure Sufficient sealant will be used to ensure water will not penetrate the roofing membrane Slate steel clay shake shingle and flat roof homes or commercial establishments must NOT have the roof membrane compromised in any way a non penetrating roof mount or wall must be used
121. et CommscopeCoax Cable white bo RG6 22gnz BX 880 0314 Commscope CoaxCable grey bo RG6 22gnz BxrRGegey Baret o o Commscope Coax Cable beige box RG6 22ghz 6 Baret 880 0318 Baret BXI RG 11 Baret RG 6 Messenger 2 2 ghz eldon White Radio ee el BXI SNS6 1P Baret 22 E _ Single 2 2GHz GND Block amp JBX GBG Baret Dual 2 2 GHz GNDBlck 868026 Ls Ooo yw Q t ee 2 5 51 12 Copper Ground Strap BX GRNSTRAPCI2 Barrett 5 S pe Eee o 22 Galanized Ground Strap 1 7 2 Galvanized Ground Strap SC13BZ SACHS Barrett IP 1 XI 1 3 Pipe Clamp 1 2 to i waterppe BX GCSUL Baret Ground Connector for 4 6 wie 15042 Split PoleGNDtug j Page 1 of 5 STAR CHOICE COMMUNICATIONS INC 14 3 YOU HAVE A CHOICE STAR Approved Parts List Revised 22 07 03 EXHIBIT 14 1 PAGE 2 OF 5 INVENTORY RE ORDER FORM HARDWARE MATERIAL APPROVED BY STAR CHOICE YOU HAVE A CHOICE q Will STA LA LIBERTELE WEATHERPROOFING Weatherproof s
122. ey have a full range of programming MAXIMUM ENTERTAINMENT MINIMUM EFFORT You need to develop a complete understanding of the equipment so that when you demonstrate it to the Customer it will seem very fluid and easy to use Show the Customer how to access information more than one way for example using the Interactive Programming Guide IPG and by using the colour coded Theme buttons Use more than one method of showing how equipment works i e User Guide diagrams and hands on Provide an opportunity for the Customer to try hands on before you leave to make sure they understand how to use it Make sure the Customer has the toll free telephone number for the Star Choice Customer Care Center and that they understand they can phone 24 hours a day seven days a week 24 7 for information on programming account inquiries technical information user assistance etc Tip Write the Star Choice Customer Care Center telephone number on the cover of the User Guide Senior Citizens and or Non technical Customers Be patient Physical problems for some seniors such as vision or arthritis may mean they need an extra moment to get used to using the remote control Some Customers may not be used to the high tech equipment and feel slightly intimidated When demonstrating how to use make sure you choose a language that is appropriate to their level of understanding without talking down to the Cus
123. fe carefully lift the shingle 7 and prop up to expose the lag screw holes under the shingles STEP 2 Apply the roofing sealant over each of the holes under the shingle STEP 3 Apply a strip of roofing sealant along the edge of the shingle to replace the orginal sealer that was used to prevent the shingle from being lifted by the wind E m 22 Tha qq Pa ees JA Pa zi n 2 a STAR CHOICE COMMUNICATIONS INC 11 10 ETK HOICE Disconnect Procedures Is Draft 5 12 02 11 6 1 ROOF RESEALING STEP 4 Compress the shingle applying pressure around the old lag screw holes and along the edge of the shingle to re secure the shingle The recommended method of repair is more visible than the alternate method however both methods provide an acceptable weatherproofing seal CAUTION must be exercised when applying the alternate method due to the danger of cracking older and brittle shingles AED i 4 D 7 7 TT 575277 4 t STEP 5 gt Advise the homeowner of the repair and make note on the Work Order that mount foot was removed at customer s request Note the method of removal on the Work Order and have the customer sign off and leave a copy of the Work Order with the customer Should there be any difficulty in the removal of the mount or complications with the customer notify the Star Choice Supervisor immed
124. fully the preceeding provides some insight on the how and why it 1s easy to capture the wrong signal when simple guidelines are not followed 6 2 INSTALL DISH TO MOUNT At this point of your installation you have completed your site survey received customer approval for the dish location and have secured the mount to the mounting surface It is time to install the dish onto the mount and align the dish for maximum signal The goal is to install align the dish and tune for maximum signal without making unnecessary trips to from your vehicle or in out of the customer s home to check the receiver for signal level or if on the right satellite Tools required Satellite signal level meter fully charged v 2 11mm 7 16 wrenches Short RG6 test cord to connect between the LNB and the Level Meter Spirit level or inclinometer Dish prepararation SKEW and ELEVATION preset for mounting STAR CHOICE COMMUNICATIONS INC 6 8 Dish Alignment and Signal Tuning Revised 22 07 03 STAK GHOICE 6 2 INSTALL DISH TO MOUNT cont t It is easier to preset the skew and elevation settings prior to installing the dish on the mount In some cases the settings may be difficult to see due to the location of the dish and the position of your ladder NOTE 1 THE SKEW SETTING WILL NOT BE CHANGED FROM THE PRESET SETTING OBTAINED FROM THE DUAL SATELLITE LOCATOR CHART THE ESTABLISHED SETTINGS PROVIDED ARE VERY ACCURATE
125. gh the curved slot CONGRAULATIONS YOU ARE NOW READY TO INSTALL THE MOUNT THE DISH AND UNIVERSAL MOUNT ASSEMBLY ARE NOW READY TO BE INSTALLED THE UNIVERSAL MOUNT OR ALTERNATE MAST MOUNT MUST BE INSTALLED PRIOR TO INSTALLING THE DISH ONTO THE MOUNT THE FOLLOWING SUB SECTIONS WILL PROVIDE GUIDELINES FOR INSTALLING THE UNIVERSAL OR MAST MOUNT AND IT WILL ALSO INVOLVE WORK OPERATIONS REQUIRING YOU TO FOLLOW SAFETY PROCEDURES STAR CHOICE COMMUNICATIONS INC 5 6 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 INSTALLING DISH MOUNTS 5 3 1 GENERAL By now you should have the following Completed your site survey Received owner s permission to install the system Received written permission to install the system for rental properties Received customer agreement on all aspects of the installation including dish location and routing of all coaxial and grounding cables wires A clear understanding of all installation restrictions lt pe lt lt lt lt lt iS 5 Sy 5 3 2 MOUNT LOCATION The most effective location to mount the dish was determined from your site survey as described in the Section 4 0 customer acceptance and the stability and condition of the mounting surface Customer acceptance of the dish mounting location is your first priority Customer acceptance must be obtained from the owner s and not tenants resident children baby sitters e
126. ghten pinching the cable STAR CHOICE COMMUNICATIONS INC 7 6 Wiring Exterior Revised 11 07 03 7 3 3 HORIZONTAL WIRING RUNS e Cables are secured to the structure every 60cm 24 in on horizontal and every 76cm 30 in on vertical runs maintaining even spacing distance between clips If a maximum distance of 60 or 76cm 24 or 30 in 18 not possible shorter even spacing 15 permitted e All exterior wall cable runs should either be vertical or horizontal following the contour of the building structure utilizing facing structures where possible to conceal their presence Do NOT run cables diagonally from one point to the next HE sil LN o er m mH gt T 4 aa 3 dem a ee m T ee ee E BI EES Es Ar E C ESCRIBE avum SUPPORT HORIZONTAL RUN CABLES EVERY 60cm 24 in WITH APPROVED CABLE CLIPS ANCHORS STAR CHOICE COMMUNICATIONS INC 7 7 STAR GHOICE Wiring Exterior Revised 11 07 03 7 3 4 VERTICAL WIRING RUNS TOP MIDDLE BOTTOM The vertical cable runs in these photos demonstrate a quality installation following most proper installation practices The only exception is the drip loop that should have a bending radius of approx 15cm 6 in in diameter STAR CHOICE COMMUNICATIONS INC 7 8 CHOICE Wiring Exterior Revised 11 07 03 YOU HAVE A CHOICE 7 3 4 VERTICAL WIRING
127. he electrical cable e Choose a joist with no electrical runs e All cables MUST be secured at the minimum spacing of 76cm 30 in with approved clips screws or approved staples If staples are used they should be equipped with shoulder flanges to prevent the cables from being crimped e If an existing cable is being used to provide Star Choice service the cable must be inspected to ensure it meets Star Choice Standards If it is not secured properly then bring up to standard by re securing cable and clean up any messy cable runs e Replace all existing cable connectors e Remove all splitters from existing cable runs TROUBLE FREE SERVICE TO STAR CHOICE CUSTOMERS sey CAREFULY PLACING CABLE RUNS WILL ENSURE LONG LASTING AND STAR CHOICE COMMUNICATIONS INC 8 6 Issue 5 12 02 STAR HOICE INSTALLATION HANDBOOK 9 0 TELCO CONNECTION FOR IPPV SERVICES STAR CHOICE COMMUNICATIONS INC 9 1 STAR Telco IPPV Connection Issue 5 12 02 9 1 DESCRIPTION Star Choice digital satellite receivers are equipped with an internal modem for the purpose of communication between the customer s in home digital satellite receiver and Star Choice s Head end facility When the digital satellite receiver is connected to a telco line it allows for Instant Pay Per View IPPV purchases by the customer for Pay Per View events and also allows for the processing of charges for the Pay Per View PPV services provided by
128. hey have a maximum resolution of low 480p SD resolution which eliminates the HD resolutions and makes them essentially useless in the future of HDTV viewing o HDTV ready set These are essentially computer monitors able to display 10801 resolution in the 16 9 aspect ratio They may or may not have analog tuners built in o Integrated HDTV set These sets have a digital tuner for broadcast DTV signals integrated into the HDTV display YV WV 13 5 8 OPTIONAL SET UP FOR REGULAR BROADCASTS There are two ways to handle video from regular non HDTV channels Video Method 1 Connect the S VIDEO cable from the satellite receiver S VIDEO output to the S Video input on the HDTV set Switch the TV set to the S VIDEO input when watching regular broadcasts and switch the TV set input to the component video when watching high definition broadcasts STAR CHOICE COMMUNICATIONS INC 13 20 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 8 OPTIONAL HDTV SET UP FOR REGULAR BROADCASTS cont d Video Method 2 Connect the S VIDEO cable from the satellite receiver to the S Video input on the HD decoder gt This method allows the use of the COMPONENT VIDEO input on the HDTV set for viewing both types of broadcasts gt This method is easier for day to day use but the video quality on regular broadcasts is not as g
129. hicle Once you have found a clear work space open the dish mount hardware box and remove all hardware pieces To avoid losing any hardware components the box serves as a useful container to keep the small hardware components together The empty box also serves as a garbage disposal container for the hardware packaging bags miscellaneous wire unused promotional material and wire clippings etc Screws bolts washers clips etc can be kept together in the inside box Empty box serves as your SAN amp garbage disposal container that Ne S should be taken with you when 4 the installation is completed Ensure you have the following tools on hand to complete the dish mount assembly 1 Philips screwdriver Two 7 16 in open or combination wrenches STAR CHOICE COMMUNICATIONS INC rer STAK HOICE 5 2 1 DISH ASSEMBLY Dish Assembly and Mounting Revised 24 07 03 Take inventory of the hardware package to ensure all bolts washers etc shown below are available 2 Long Hex Head Bolt qppest Arm Mounting Jt 1 4 x 1 2 Carriage Head Bolt aplied Mast Adjusting Bolts dee Hex Head Hi Lo Screw 2 Supplied a E Q a e N a ail 1 4 Nut Hex Head Ee 1 4 x 1 3 4 Deng Antenna Mounting Bg d eed 2 Supplied G 1 4 External Tooth Washer 2 Supplied 5 Supplied Spacer Sleev
130. home It is also recommended that any entry point holes be drilled at a slight downward angle to the outside that will also assist in preventing water from seeping into the home Water does not run uphill STAR CHOICE COMMUNICATIONS INC 7 14 STAK Wiring Exterior Revised 11 07 03 7 3 10 DRIP LOOP AND ENTRY POINT SEALING cont d SHARP BENDS KINKS OR CRIMPS CAUSED BY IMPROPER STAPLES OR CLIPS WILL ALTER THE CABLE S IMPEDANCE AND RESULT IN SIGNAL REFLECTIONS ADDITIONAL ATTENUATION AND POSSIBLE LOSS OF SERVICE ALTOGETHER STAR CHOICE COMMUNICATIONS INC 7 15 STAK Wiring Exterior Revised 11 07 03 7 4 WIRING GUIDELINE SUMMARY ENSURE YOU ARE FAMILIAR AND ADHERE TO THE RECOMMENDED CABLE AND CONNECTOR STANDARDS AND POLICIES IN CHAPTER 3 0 OTHER GUIDELINES e Cables to follow contour of building structure e Vertical and horizontal runs ONLY NO diagonal runs e Proper clips screws at recommended spacing of 60cm 24 in on horizontal runs and 76cm 30 in on vertical runs e DO NOT use screws in vinyl aluminum or metal siding USE appropriate siding clips e Entry hole properly sealed proper bending radius and secured drip loop e Neatly drilled entry hole NO blow out holes e Externally mounted ground blocks splitters multi switches etc should be mounted at a convenient location 1 2 1 5m 4 5 ft above the ground to present a less attractive target for children
131. iately to determine the best resolution STAR CHOICE COMMUNICATIONS INC 11 11 Sad Horce Disconnect Procedures Is Draft 5 12 02 11 7 WIRING REMOVAL STEP 1 gt lfrequested by the Homeowner remove all external Star Choice wiring clips and anchors if applicable from the outside of the home Terminate the ends of the coaxial cables that remain j m DO NOT cut or remove wiring from the interior of the home unless requested the Homeowner Make note on the Work Order if you are requested to remove any interior wiring and have the Homeowner sign off The interior wiring in the home 18 the property of the Homeowner Terminate coaxial cables at a convenient location close to the entry point as this will make it easier to reconnect the residence the future STEP 2 Remove the plastic anchor by threading the screw partially back into the anchor and pulling the anchor out The colour of the plastic anchor will stand out against the colour of the wall if not removed STEP 3 gt Seal each hole with clear hardening Silicone This will prevent water from entering the face of the brick which may freeze and cause the face of the brick to break off It will also camouflage the holes Care must be taken not to smear the Silicone across the face of the brick Should there be any difficulty in the removal of the exterior wiring or complications with the customer notify the Star Choice Supervisor immedia
132. igital Broadcast Satellite refers to digital TV transmissions via satellites such as Star Choice DTV Abbreviation of Digital Television refers to all formats of digital television including high definition television HDTV and standard definition television SDTV HDTV The generally agreed upon definition of HDTV 1s approximately twice the vertical and horizontal picture display resolution of today s NTSC TV which essentially makes the picture twice as sharp HDTV also has a screen ratio of 16 9 as compared with most of today s TV screens which have a screen ratio or 4 3 HDTV offers reduced motion artifacts 1 e ghosting dot crawl and offers 5 1 independent audio channels of CD quality stereo sound also referred to as AC 3 Interlaced Scanning In a television display interlaced scanning refers to the process of assembling a picture from a series of electrical video signals The standard NTSC system uses 525 scanning lines to create a picture frame The frame picture 1s made up of two fields The first field has 262 5 odd lines 1 3 5 and the second field has 262 5 even lines 2 4 6 The odd lines are scanned or painted on the screen in 1 60 of a second and the even lines follow the next 1 60 of a second This presents an entire frame picture of 525 lines in 1 30 of a second Note Check the back of the Star Choice HDTV Decoder where the Video Format Selector Switch is located 10801 refers to 1080 lines
133. is entitled to the Star Choice recommended A V composite video installation that provides superior quality video and stereo audio when compared to a basic RF installation Stereo TV P Composite Outputs Video Antenna In Audio Video 5 Video mi POO 6 OO R L Stereo VCR Audio Video 9 Antenna In e CH 3 CH 4 5 e To TY Set NOTES gt Set VCR input to L1 or VIDEO gt Set TV to match the connected INPUT used 1 VIDEO 1 or 2 gt If the Customer has an off air or cable input then you will be required to install the coax cables between the satellite receiver and the TV set or the satellite receiver and the TV set and VCR o OPTION 1 Turn satellite off and select channels with TV set OPTION 2 Turn off satellite set TV to channel 3 or 4 and select the channel with the VCR Allows recording of off air or cable channels UHF Hemote BB 8 To TV Set STAR CHOICE COMMUNICATIONS INC 13 16 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS cont d 13 5 5 S VIDEO TV VCR SETUP OPPs OFF AIR ANTENNA CABLE OPTIONAL Stereo TV A Satellite In Composite Outputs hal Vi Audio Video S Video UHF Remot npo 9 9G Phoneln Input 1 m GD eG Oo 6 R L Stereo VC
134. istassini 241 24 6 117 245 22 8 19 Fredericton 250 23 9 123 253 217 124 Monet 235 26 8 115 239 25 118 Grand Manan Is 249 249 124 253 22 6 126 Mont Laurier 235 28 1 117 239 262 19 Hartland 248 24 1 122 252 22 124 Mont Louis 251 21 1 120 255 19 1 122 Kedgwick 249 23 1 121 252 21 123 Montmagny 244 25 3 120 248 23 2 122 Moncton 252 22 7 123 256 20 5 125 Napadogan 249 23 8 122 253 216 124 3 Newcastle 251 22 6 122 255 20 4 124 5 HOICE SAC 00 094 STAR CHOICE COMMUNICATIONS INC 4 10 Site Survey STAR GHOICE Issued 5 12 02 ATTACHMENT 4 1 PAGE 2 OF 5 Satellite A Satellite B Satellite A Satellite B T si 4 T 5 i 5 Town City 34 424 2 Town City 89 Sa S 22 Montreal 239 28 119 243 26 121 Belleville 232 31 117 236 29 120 Mont Joli 247 229 119 251 209 121 Blind River 220 31 6 112 225 30 115 Natashquan 256 18 4 121 260 16 3 123 Bracebridge 228 31 2 115 232 293 18 229 28 2 113 233 26 5 116 Bradford 228 32 1 116 232 30 2 19 Parent 237 26 6 116 241 247 19 Brampton 227 32 6 116 232 307 19 251 21 7 121 255 19 6 123 Brockville 235 29 8 118 239 278 12 Pointe aux Anglais 249 21 6 19 253 196 12 Burlington 227 32 9 116 232 31 119 Pointe aux Tremble 239 27 8 119 243 25 8 121 Carleton Place 234 29 6 117 238 27 6 120 250 21 2 119 253 192 121 Chapleau 220 30 4 110 224 28 9 113 Quaqtaq 253 14 1 109 256 12 8 10 Chatham 223 34 8 115 227 33 118
135. ite signal by entering the digits 4128 that will appear in the yellow box to the far right of Provider ID The message Correct signal found will appear to indicate that the Star Choice signal has been captured o Once the Base Channel Map download is complete the digits A4 will appear in the Satellite Box gt The signal level indicated in this instalation is 95 SHOULD ANY OF THE ABOVE CONDITIONS NOT BE MET YOU MUST START TROUBLESHOOTING PROCEDURES TO VERIFY THE INSTALLATION If you have completed the installation of the dish correctly and the fine tuning was successful in obtaining the maximum signal the level indicated by the Signal Level Bar is the maximum you will receive This level may change from time to time depending on the weather conditions at both the uplink and downlink locations however it should be stable NOTE Although the maximum possible signal level is 99 you will most likely not reach this level Weather conditions at both the uplink and downlink locations or type of receiver installed will affect the signal level from installation to installation Over a period of time you will gain experience in what level is attainable in the location you work in Typically under ideal weather conditions you should be able to attain a level of 80 or higher FINAL VERIFCATION OF SIGNAL LEVEL MUST BE COMPLETED BY CHECKING THE Eb No SIGNAL LEVEL CONTAINED IN THE DIAGNOSTIC C SCREEN OPT
136. itional strength When this is encountered a slightly shorter anchor can be used d in providing this situation is limited to one anchor 24 PROTECT YOUR EYES FROM FOREIGN MATERIAL AND CONCRETE BRICK DUST DURING DRILLING WEAR YOUR SAFETY EYEGLASSES STAR CHOICE COMMUNICATIONS INC 5 14 4 Dish Assembly and Mounting Revised 24 07 03 5 3 3 3 CONCRETE BRICK FASTENERS Brick Walls Brick Facing on Hollow Block Stone or Granite Facing The unfortunate situation with brick and stone facings is the fact that there are several methods to install the brick and stone facings As shown above the installation may be against hollow block or tied in with anchors Brick Facing The problem is compounded with clay brick as many varieties of clay brick have cores hollow shells similar to concrete block which makes them very susceptible to the problem of installing anchors as the thin walls cannot sustain the bearing stresses applied by mechanical anchors They are typically installed on hollow block creating the same issue covered previously under concrete block Stone or Granite Facing In most cases stone or granite facings will be installed for appearance only They are not considered to be load bearing walls therefore they will be fairly thin in thickness and tied to an interior load bearing wall with anchors A PROPERLY INSTALLED ANCHOR WILL ENSURE OPTIMUM PERFORMANCE AND PREVENT PREMAT
137. ity of damaging cracking bricks Last layer of brick i a 7 fra c 298 22 2 Mem _ eS 3 ET n Tac T a ee A zx 22 mt 2926 2 75 vt 5 297 RE 4 ET 23 E p w gt XJ E WE o o AS Cable clips should be installed into brick mortar STAR CHOICE COMMUNICATIONS INC 5 17 Dish Assembly and Mounting Revised 24 07 03 STAR GHOICE 5 3 4 1 WALL CHIMNEY MOUNTS cont d Brick concrete block Mortar has deteriorated to a point where the mount MUST be installed into the brick Wedge anchor did not hold Illustrations of properly installed b mounts to brick REMEMBER WHEN USING DRILLS WEAR SAFETY GLASSES Indented center brick Monitor depth of drilled hole to determine type of fastener STAR CHOICE COMMUNICATIONS INC 5 18 YOU HAVE A CHOICE STAK HOICE Dish Assembly and Mounting Revised 24 07 03 5 3 4 1 WALL CHIMNEY MOUNTS cont d Wood vinyl siding e When mounting on a wooden structure you need to locate a supporting stud for the installation as this will add to the strength and stability of the installation e When installing on beveled siding if the width of the siding is less than the length of the foot it will be necessary to install a spacer shown to bring the mounting foot to a vertical pac
138. k of the roof will NOT interfere with the signal LET S LOOK AT SOME REAL INSTALLATIONS 2 9 DISHES ON ROOFS Mounting dishes on roofs should be your last choice due to the possibility of water leakage and subsequent damage Whenever dishes are roof mounted ensure the guidelines in Section 5 0 are adhered to The installation below is installed correctly and is aesthetically pleasing The home has an 8 12 pitch roof that represents a 30 roof angle SIDE VIEW FRONT VIEW The above installation in London Ontario was professionally installed and meets ALL Star Choice installations standards As can be seen on right side photo the line of sight to the satellite signal is well above the roof peak 30 8 12 pitch The dish points below the roof peak giving the impression the signal would be blocked Dish installed close to coaxial cable entry point into home Dish installed as low as possible on roof Installer worked from ladder Cable run kept as short as possible NO cables on roof SSS STAR CHOICE COMMUNICATIONS INC 2 13 Basic Satellite Fundamentals Issued 5 12 02 STAK 2 9 DISHES ON ROOFS cont d 2 10 DISHES ON POLES Dish was installed on an extension pole as installer thought extra height was required to clear roof of adjacent Condo 32 elevation height of satellite WELL above roof AWM 11 STAR CHOICE COMMUNICATIONS INC 2 14 Basic Sate
139. leeves Shot IBXFWS375 Barrett Weatherproof sleeves long IBXLWS5OO Baret JYCOS104 60 Self FusingTape 910 0004 Baret Pitch Pad wide Black __ BXI SILICONL Barrett used j Eo j j S SpayFoam Clar j j _ Black ElectricalTape 0 0 WALLPLATES FASTENING HARDWARE CLIPS SCREWS ANCHORS Aluminium Clips rg 44 BXt SC221 Baret Aluminum Clips RG6_ 52201 Bart C Aluminum Clips 14GrdWire 5 21 Horizontal siding dips 5 Baret Vertical sidingcips 1 SINGLE TREADCLIP BLACK 9 502 Bamet DJYDUALTREADCLP BLACK JBEXtsCDU2B Bae JY SINGLE TREAD CLIP White BX SCSU2W Baret DUAL TREAD CLIP WHITE Bae Black Cable Tie 14 910 0159 Bae C y Black Cable Tie 7 amp 910 0167 Bae Size 21 2 Lag screw with Rubber washer washer HMM 2 2 Size 14 x 2 inches roofing screws dacrotized Price includes 25 escompte Ancrags Price includes 25 escompte Ancrages Size 8 x inches Pan Head self taping screw includes 25 escompte _
140. leverage gt Discard a wrench that has spread nicked or battered jaws or if the handle is bent gt Do not use a wrench as a hammer Use a box or socket wrenches on hexagon nuts and bolts as a first choice and open end wrenches as a second choice 1 2 8 VEHICLE SAFETY EXERCISE EXTRA COURTESY AND CONSIDERATION FOR OTHER DRIVERS AND PEDESTRIANS AS YOU ARE VERY VISIBLE TO THE PUBLIC Turn off the vehicle and do not smoke when refueling Wash your hands with soap and water if you spill gasoline on your hands Shut your door and fasten seat belt before moving your vehicle Obey all traffic signs and laws at all times Maintain a three point contact using both hands and one foot or both feet and one hand when climbing into or out of vehicles Back your vehicle into driveways whenever possible Always lock your vehicle when unattended Use safety cones at the rear and front of your vehicle when parked on streets gt gt gt gt gt gt gt gt SAFE AND HAPPY DRIVING STAR CHOICE COMMUNICATIONS INC 1 13 STAK HOICE Installer Conduct and Safety Overview Issued 5 12 02 ATTACHMENT 1 1 Page 1 of 2 PORTABLE LADDER INSPECTION LADDER HAZARDS Ladder accidents usually are caused by improper selection care or use not by manufacturing defects Some of the more common hazards involving portable ladders such as instability electrical shock and falls can be predicted and prevented Preventio
141. ll NOT identify satellites this is where your expertise training experience takes over 13V or 18V 13V or 18V SATELLITE RECEIVER SIGNAL SIGNAL SATELLITE FINDER COAXIAL CABLE CONNECTION REQUIRED NOTE The use of an in line DC Pass attenuator will provide a smoother meter response and may also avoid the meter from being pegged out of range due to high input levels 3 dB DC Pass attenuator inserted in line to improve meter response 6 3 4 INITIAL DISH ALIGNMENT THE FOLLOWING PROCEDURES WILL ONLY DISCUSS THE METER SHOWN BELOW STEP 1 gt With meter switched to OFF v check condition of battery by 2 depressing TEST button sak gt Meter indication should be in the a3 F GREEN SCALE area e a R aia ON 13V TEST V mA LEVEL C 18 m STAR CHOICE COMMUNICATIONS INC 6 12 c sag Dish Alignment and Signal Tuning Revised 22 07 03 6 3 4 INITIAL DISH ALIGNMENT contd STEP 2 gt Tie off your meter in a position that you can o Have freedom of both hands needed to adjust the dish Monitor the meter readings o Secure the meter from falling Operate the meter controls when required STEP 3 Satellite Signal Level Meter Model 1005170 gt On the Satellite Signal Level Meter 224 Depress the power switch to the 12 cmm d a ON position GAIN
142. ller Conduct and Safety Overview Issued 5 12 02 1 2 5 2 EXTENSION LADDERS Majority of installations would be impossible without ladders The most common ladder used is the extension ladder Extension Ladder DOs 704 gt Ensure your ladder is long enough to be set up at a ma 11 safe angle and extends 90 cm 3 ft above the top Y VW v v bearing point Inspect your ladder for damage and defects Before you set it up After it has been used somewhere else by other workers After it has been in one place for extended periods Set the ladder on a firm level base Set up ladder at proper angle one foot out for every three or four feet up Ensure there is at least 15 cm 6 in of clear space behind each ladder rung Except tie off point When the ladder is fully extended ensure ladder sections overlap at least 90 cm 3 ft Keep areas at top and bottom clear of debris scrap material and other obstructions 4 4 V to 1 3 V i Always face the ladder when climbing up or down and maintain three point contact Ensure ladder hoist rope is clear of footpath Recommend tying bottom fly rung to adjacent base rung Clean mud snow and other slippery substances off your safety footwear before climbing When working at a height of more than 3 m 10 ft wear a safety harness and tie off to a well anchored lifeline or other support NOT the ladder Refer to 1 2 6 Fall Protection Extension Ladder D
143. llite Fundamentals Issued 5 12 02 223 PHOICE YOU HAVE A CHOICE 2 11 DISHES OVER TREES Again understanding the concepts discussed in previous sections will assist in locating the dish to an acceptable location When determining line of sight over trees keep in mind that trees grow in height at various rates therefore ensure you have sufficient height above the trees to allow for growth 11 M 1 The above installation is acceptable as there is plenty of room above the trees approx 45 feet however the appearance of the dish would make most believe that the trees would block the signal STAR CHOICE COMMUNICATIONS INC 2 15 Basic Satellite Fundamentals STAK GHOICE Issued 5 12 02 2 12 SUMMARY gt FREQUENCY SUMMARY 12 000 MHz Band 14 000 MHz Band 12 GHz 14 GHz UNSTACKED SYSTEM 950 1450 MHz 95 1 450 GHz OR STACKED SYSTEM 950 2050 MHz 95 2 05 GHz RCA 477 MOTOROLA STAR CHOICE Coaxial cable CH 3 4 POLARIZATION Star Choice utilizes vertical V and horizontal polarity in the up link and down link signals SKEW Skew is the adjustment made to each DISH that must be rotated so the antenna probes in the LNB match the planes of vertical and horizontal polarity of the incoming satellite signals SIGNAL ENTRY ANGLE INTO DISH REMEMBER the angle the signal enters the dish is approx 17 higher than the actual elevation
144. llite installations are done to Star Choice standards Installation Inspectors will be selecting completed installations on a random basis to ensure that Star Choice installation standards and installer conduct are being adhered to Exhibit 16 2 is a sample of the inspection form that will be used by the Star Choice Installation Inspector EXHIBIT 16 2 Installation Inspection STAR CHOICE COMMUNICATIONS INC 16 6 YOU HAVE A CHOICE STAR HOICE Documentation Revised 22 07 03 VBL HAVE A STAM HOICE INSPECTION REPORT Installer Name Account Install date Address City Phone rai ca E gt _ a EE 5 9 a S S amp R c A Follow up required Inspected by jr Date 1 9 03 Deficiency repaired by Date STAR CHOICE COMMUNICATIONS INC 16 7 Work Codes Revised 22 07 03 Ww STAR GHOICE INSTALLATION HANDBOOK 17 0 COMPLETION WORK CODES FOR INSTALLS AND SERVICE STAR CHOICE COMMUNICATIONS INC 17 1 YOU HAVE A CHOICE STAR Work Codes Revised 22 07 03 17 1 GENERAL The following CNT Codes will be used by ALL installers when completing the Work Orders that have been assigned EXHIBIT 17 1 CNT Codes Service PRIMARY 010 New install 011 New instal MDU 030 Cold connection 040 Add service Wire additional
145. lugging it into the jack At this point if there is dial tone you may wish to verify that it is the correct telephone number by calling the customer s telephone number with a cell phone or have someone call you STEP 3 Unplug the customer s telephone from the jack and plug the Base unit s 6 telco cord provided into the existing Jack and one of the Jacks on the Base unit STEP 4 Plug the customer s telephone into the alternate Jack on the Base unit and verify that dial tone exists by listening for dial tone with the customer s telephone COMPLETED BASE UNIT INSTALLATION Wall Phone Jack Wall Outlet Telephone Cord L 1 201 ii _ D Base Unit STAR CHOICE COMMUNICATIONS INC 9 5 STAR Telco IPPV Connection Issue 5 12 02 9 3 INSTALLATION OF THE WIRELESS TELCO JACK cont d PROCEDURE cont d STEP 5 Plug the Extension unit into an AC outlet near the digital satellite receiver STEP 6 At this point the Extension unit should have dial tone that can be verified by using the customer s telephone and plugging into the Extension unit and listening for dial tone If dial tone 1s present proceed with the STEP 6 if dial tone is not present go to STEP 7 STEP 6 If dial tone is present unplug the customer s telephone and return it to its original location Plug the telco cord provided with the digital satellite receiver into the Extension unit
146. mount from concrete or brick the process is more complex as some cases it may be difficult or impossible to remove the bolt anchors To remove a dish and mount follow the procedure below Dish Mount removal from concrete brick STEP 1 gt Remove the dish from the mount and loosen mount mast to gain access to the mounting bolt 227 anchors LOOSEN THE 4 MAST BOLTS FROM THE MOUNT FOOT TO GAIN ACCESS TO THE BOLT ANCHORS STAR CHOICE COMMUNICATIONS INC 11 4 Sd HOICE Disconnect Procedures Is Draft 5 12 02 11 5 WALL MOUNT REMOVAL cont d MAST REMOVED AND BOLT Sh asses codo coe ANCHORS EXPOSED Mb Nec STEP 2 Put nuts back on the anchor bolt DO NOT screw too far as to expose bolt threads while leaving approx 72 between nut and wall STEP 3 gt Slightly tap the nut anchor with a hammer to decompress the wedge anchor It may be impossible to remove the wedge anchor without decompressing the expander sleeve and cone ANCHOR BOLT DESIGN S i N Diameter Dust Cover Compression Ring Expander Sleeve Extension Sleeve COMPRESSED ANCHOR EXPANDER SLEEVE COMPRESSED TO SECURE MOUNT INTO HOLE ALSO PREVENTS REMOVAL TAPPING THE BOLT WILL DECOMPRESS THE ANCHOR SLEEVE ALLOWING FOR EASIER REMOVAL STAR CHOICE COMMUNICATIONS INC 11 5 STAR 9 HOICE Disconnect Procedures Is Draft 5 12 02 11 5 WALL MOUNT REMOVAL cont d STEP 4 On
147. n requires proper planning correct ladder selection good work procedures and adequate ladder maintenance LADDER INSPECTION It 1s important that individuals using portable ladders be familiar with and is responsible for conducting ladder inspections on a regular basis gt Inspect your ladder for damage and defects Before you set it up After it has been used somewhere else by other workers After it has been in one place for extended periods LADDER TIPS It is important that individuals responsible for conducting ladder inspections identify not only the obvious The inspection procedures will assist in what to look for In addition to these procedures it must be noted that gt Side rails that have been damaged or bent should not be straightened Once the side rail material has been bent the strength characteristics of the profile have been compromised Looserungs are normally caused from the severe over stressing of the ladder simply tightening the rungs will not make the ladder structurally sound Under no circumstances should loose rungs be welded unless the ladders are designed with welded rungs Welding the rungs will soften the material reducing the tensile strength of the material STAR CHOICE COMMUNICATIONS INC 1 14 YOU HAVE A CHOICE Extension Ladder Inspection Procedure Step Ladder Inspection Procedure V STAQ Installer Conduct and Safety Overview
148. n a spiral pattern like a spring coil In circular polarized signals the electric and magnetic fields rotate in a circular screw like motion as they travel through space a motion similar to a spiral The direction of rotation determines the sense of circular polarization A signal rotating in a right hand direction as viewed from the satellite is right hand circularly polarized RHCP a signal rotating in a left hand direction is left hand circularly polarized LHCP LHCP and RHCP in circular polarization provide the same capability as vertical and horizontal polarity with linear polarization Satellites that use circular polarization are known as DBS satellites Vs FSS satellites that Star Choice utilizes See figures below LEFT HAND POLARITY RIGHT HAND POLARITY As previously mentioned Star Choice does NOT use this method of polarization This information is ONLY provided to clear up some issues arising from questions asked by the customer such as Can I use my Grey Market dish when I switch to Star Choice to eliminate installing a new Star Choice dish Obviously the answer is NO as Star Choice signals are linear polarized and are not compatible with the Grey Market or ExpressVu circular polarized systems THE ABOVE INFORMATION ON CIRCULAR POLARIZATION IS ONLY PROVIDED TO GIVE YOU BASIC INFORMATION THAT WILL ALLOW YOU TO ANSWER A CUSTOMER S QUESTIONS IN A KNOWLEDGEABLE AND PROFESSIONAL MANNER STAR CHOICE COMMUNICATIONS INC 2 6
149. n puncture the membrane seal if direct pressure 1s applied to surface Flat roof mount with Ballast and Dish removed Flat roof mount Dish mount bolted to Flat roof mount SM foam same size as mount Dish installed to side of mount for max snow depth protection C90 8 inch concrete blocks turned sideways Wire cable threaded through blocks to secure from vandalism Flat roof mount tray 5 cm 2 SM insulation STAR CHOICE COMMUNICATIONS INC 5 31 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 4 6 NON PENETRATING Flat Roof MOUNTS cont d Non penetrating Flat roof mount installation procedures VN VV WV Sweep away the pea gravel clear of the area for the mount placement being careful not to disturb the roof membrane DO NOT disturb roofs with a gravel and tar mixture place 5 cm 2 SM insulation on the roof Install a 5 cm 2 thick SM insulation with same diameter as the mount on the bare membrane Construct mount on foam and place excess gravel around outside of mount Install six or eight inch blocks horizontally as shown above to prevent ice and snow buildup which could cause the blocks to crack during thawing and freezing Thread guy wire through the blocks and secure with a locking U bolt for vandalism reasons Install a one piece mast DO NOT add extensions The cable entry into the building MUST be through a spe
150. nderstanding Good listening can be taught DO NOTS of good listening Jump to conclusion Exhibit biases and prejudices Hear only what you want to hear Hear only what you expect to hear Get distracted Not getting or giving feedback Interrupt the speaker Misunderstanding words because of jargon HOW TO Listen gt gt Eliminate or shut out distractions Stop talking concentrate on Customer s words Listen unemotionally Listen attentively listen beyond the tone attitudes Do not take comments personally Ask questions v Clarify points you do not understand Rephrase what the Customer is saying Understand the basic theme of the conversation Recognize signs such as emotional state Y Investigate your assumptions before you act do not jump to conclusions Relate to the Customer Besensitive and empathize Use listening responses Be goal oriented help the Customer in the best way you can STAR CHOICE COMMUNICATIONS INC 13 4 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 1 TRAINER TIPS cont d 13 1 3 EQUIPMENT TRAINING TIPS Your responsibilities include showing the Customer how to use the new Star Choice equipment For many installers this 1s the best part of the job Watch the excitement that is generated by the Customers who previously have had limited viewing opportunities and now as th
151. nels and then the higher frequency channels in the UHF frequency Band were the only choices Cable television CATV began its evolution in the early 1950s with systems designed to bring over the air programming to consumers homes via a distribution system cabled directly to each subscriber s home CATV reached maturity in the 1980s with the creation of up linking major Networks for delivery via satellite to cable networks Ironically satellite communications that was the driving force behind the rapid growth and evolution of cable TV became the spawning ground of the home TVRO television receive only industry characterized by the familiar dish antenna ranging in size from 5 to 10 feet These systems were often referred to as C Band systems and most operated in the 4 GHz frequency Band Also as early as 1971 wireless TV single channel service was introduced known as Multipoint Distribution Service MDS that evolved into Multichannel Multipoint Distribution Service MMDS by the early 1980s These services operated in the 2 5 GHz frequency Band and were line of sight systems with a range of approx 30 Km As digital compression technologies evolved the new comer to providing television entertainment to consumers evolved in the mid 1990s with a fixed dish system known as Direct to Home Satellite Television DTH In 1997 Canada moved into the DTH service with the introduction of AlphaStar that lasted approx 4 months Coincid
152. never someone 1s working overhead Wear your hard hat when working with tools overhead Wear your hard hat in confined work areas Ensure your hard hat fits properly provides most comfort and maximum protection Inspect your hard hat every day for cracks gouges and frays or breaks in the straps Hard Hat DO NOT s Do not drill holes in your hard hat Do not drop or throw your hard hat Do not leave your hard hat in sunlight for extended periods such as on the dash of your vehicle Do not attach foreign material such as stickers nametags to your hard hat WEARING YOUR HARD HAT IS THE FIRST LINE OF DEFENSE AGAINST HEAD INJURIES ON THE JOB USE YOUR HEAD WEAR YOUR HARD HAT 1 2 4 FOOT PROTECTION BROKEN TOES AND PUNCTURED SOLES WILL KEEP YOU OFF YOUR FEET Safety Footwear DO s Wear safety shoes or safety boots at all times Ensure safety footwear sole 15 adequate to protect against injury to puncture Ensure safety toe 1s adequate to protect against injury due to impact Ensure that safety footwear 1s securely laced MAINTAIN YOUR MOBILITY WEAR PROTECTIVE FOOTWEAR STAR CHOICE COMMUNICATIONS INC 1 5 YOU HAVE A CHOICE STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 5 LADDER SAFETY DON T FALL FOR IT CHECK YOUR ATTITUDE AND YOUR SAFETY PROCEDURES A FALL FROM ANY HEIGHT IS DANGEROUS 1 2 5 1 CLIMBING UP AND DOWN LADDERS
153. ntact Varies from culture to culture in North America we expect frequent eye contact while eye contact all the time staring 1s considered rude In some cultures women may not look at you directly or they will be uncomfortable speaking to you Gestures Keep physical gestures to a minimum in order to avoid any embarrassing misunderstood incidents Facial Expression Be careful not to use facial expressions as some Customers may take it the wrong way Physical Contact Avoid physical contact with the Customer In today s environment of abuse charges etc it may result in accusations Overall Appearance Keep yourself looking neat and prepare yourself prior to entering the Customer s home Comb your hair tuck in your shirt etc WV OLD CHINESE PROVERB YOU AND THE CUSTOMER AGAINST THE PROBLEM NOT YOU AND THE PROBLEM AGAINST THE CUSTOMER STAR CHOICE COMMUNICATIONS INC 13 3 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13 1 TRAINER TIPS cont d 13 1 2 LISTENING A LOST ART Studies show that we spend about 80 of our waking hours communicating And according to research at least 45 of that time is listening In business listening has often been cited as the most critical management skill However gt gt gt Most individuals are inefficient listeners Inefficient and ineffective listening is extraordinarily costly and leads to misu
154. oadcasts the signals via a microwave beam which is directed to cover all of Canada The satellites are in a geostationary orbit around earth located approx 35 786 Km above the equator in a zone known as the Clarke Belt The satellites are in a geostationary orbit around earth that travels at the same speed that earth rotates therefore they remain in a fixed position with respect to the surface below This allows the receive dishes dam rr 1 N 1 EE dig peel es ug ge 1 THE INFORMATION THUS FAR IS ONLY PROVIDED TO GIVE YOU BASIC UNDERSTANDING HOW THE SATELLITE SIGNAL GETS TO THE STAR CHOICE DISH THAT YOU ARE INSTALLING AT THE CUSTOMERS HOME THE INFORMATION PROVIDED FROM HERE TO THE END OF THIS CHAPTER IS CRITICAL AND WILL ASSIST YOU TO UNDERSTAND THE FOLLOWING gt VERTICAL AND HORIZONTAL POLARITY gt SKEW ADJUSTMENT THAT YOU MUST SET ON THE DISH gt HOW THE SIGNAL IS RECEIVED BY THE DISH LNB STAR CHOICE COMMUNICATIONS INC YOU HAVE CHOICE STAK HOICE Basic Satellite Fundamentals Issued 5 12 02 2 5 POLARIZATION Microwave signals can be linearly or circularly polarized Star Choice satellites transmit their signals using the linear polarization method while the Canadian competition and our neighbors to the south utilize the circular polarization method 2 5 1 LINEAR POLARIZATION Linear polarization is the orientation of the elect
155. ols in your hand while climbing Do not carry tools in your clothing Do not perform make shift repairs to tools Do not use a tool if it has splinters burrs cracks or head of tool is loose v gt gt gt gt STAR CHOICE COMMUNICATIONS INC 1 11 YOU HAVE A CHOICE STAR HOICE Installer Conduct and Safety Overview Issued 5 12 02 1 2 7 HAND TOOL SAFETY cont d 1 2 7 2 HAMMERS gt Use only a claw hammer for pulling nails gt Do not strike nails or other objects with the cheek of the hammer gt Do not strike a hardened steel surface such as a cold chisel with a claw hammer gt Do not strike one hammer against another hammer gt Do not use a hammer if your hands are oily greasy or wet gt Do not use a hammer as a pry bar or a wedge or for pulling large spikes gt Use only a sledge type hammer for inserting rods or masts into the ground 1 2 7 3 PLIERS Do not use pliers as a hammer or a wrench Do not attempt to force pliers by using a hammer on them Do not slip a pipe over the handles of pliers to increase leverage gt Do not use pliers that are cracked broken or sprung When using diagonal cutting pliers shield the loose pieces of cut material from flying into the air by using a cloth or your gloved hand v v 1 2 7 4 SCREWDRIVERS gt Always match the size and type of screwdriver blade to fit the head of the screw gt drill nail or punch to mak
156. ood as Method 1 Audio Method 1 Non digital gt If connecting to an older stereo surround receiver without digital audio or using the TV s internal sound system connect the two audio RCA output jacks on the satellite receiver to the corresponding input jacks on the HD decoder arrows pointing in gt Connect the HD decoder audio output jacks arrow pointing out to the stereo surround sound or TV set audio input jacks If watching regular channels on the TV S VIDEO input connect the audio output from the satellite receiver to the audio input jacks associated with the S Video input on the TV or audio receiver Audio Method 2 Digital If connecting to a digital surround receiver connect an optical cable from the optical output on the satellite receiver to the optical input on the digital surround sound system STAR CHOICE COMMUNICATIONS INC 13 21 STA GHOICE INSTALLATION HANDBOOK 14 0 APPROVED PARTS LIST STAR CHOICE COMMUNICATIONS INC 14 1 YOU HAVE A CHOICE STAR HOICE Approved Parts List Revised 22 07 03 14 1 GENERAL All hardware and material required to successfully install Star Choice satellite systems will be supplied or approved by Star Choice Communications Exhibit 14 1 on page 3 and 7 is the order form Inventory Re order Form lists all APPROVED hardware and material provided by Star Choice Any deviation or substitution of the hardware and material approved by Star Choice M
157. or pets e Cable cuts or jacket separation shall NOT be taped replacement of the cable will be required Where possible there should be one continuous piece of cable from the dish to the ground block and from the ground block to the digital satellite receiver e Maximum wiring length from the dish to the receiver is 45m 150 ft of approved RG6 cable Do NOT re use existing RG59 wiring unless there is no other option available and if used it must be thoroughly inspected to ensure it 1s in good shape Replace all connectors and remove all splitters EXISTING POORLY INSTALLED CONNECTORS ARE THE MAIN CAUSE OF SERVICE CALLS AND SERVICE OUTAGES REPLACE ALL EXISTING CONNECTORS STAR CHOICE COMMUNICATIONS INC 7 16 Wiring Interior Issued 5 12 02 STAR GHOICE INSTALLATION HANDBOOK 8 0 INTERIOR COAXIAL WIRING DISH TO RECEIVER STAR CHOICE COMMUNICATIONS INC 8 1 Wiring Interior Issued 5 12 02 STAR 8 1 INTERNAL WIRING Internal wiring refers to the coaxial cable from the entry point into the home from outside to the digital satellite receiver multiple receivers or between the digital satellite receiver and all television sets The cabling may be a new cable run or reuse of an existing cable run When running new cable inside the customer s home always strive to conceal the cable from view as much as possible The installer may install prewires or fish walls at the Custome
158. r s request only after determining the feasibility of the work and only with permission from the owner of the building When reusing existing cable s between the dish and one or more digital satellite receiver s or from the digital satellite receiver to TV sets it is critical that the condition of the cable be inspected to ensure it meets Star Choice standards stated in Section 3 0 ALL existing coaxial cable connectors should be replaced as a standard procedure and the cable should be re secured if it 1s not neatly attached to the building structure CAUTION Any coaxial cable utilized to carry Star Choice signals must meet coaxial cable installation standards covered Section 3 0 This Policy will include new cable runs as well as reused cable runs and cable structures 8 2 WALL PLATES The 3 common installations pertaining to the use of wall plates New wall plates an older home 2 New wall plates an older home with previous service and pre wired wall outlets 3 New wall plates in a new pre wired home In all of the above cases the cable should be installed or existing cable inspected to ensure there are no cable kinks inside the cable box and there is no stress on the wall plate s F 81 connector inside the cable box IF THE WALL PLATE IS PROVIDING SERVICE BETWEEN THE DISH AND THE STAR CHOICE SATELLITE RECEIVER ENSURE THE F81 CONNECTOR IS THE HIGH FREQUENCY CONNECTOR IF NOT REPLACE STAR CHOIC
159. reading 15 the ONLY reading that can be monitored should you need to adjust the SKEW setting SHOULD A READING OF gt 8 0 OR THE USUAL READING IN YOUR AREA NOT BE ATTAINABLE YOU MUST INVESTIGATE FOR THE CAUSE S OF THE LOW READING REMEMBER WEATHER CONDITIONS AT YOUR LOCATION DOWNLINK AND THE UPLINK LOCATION AS WELL AS PARTIAL SIGNAL BLOCKAGE DUE TO TREES AT YOUR LOCATION CAN AFFECT THE MAXIMUM SIGNAL LEVEL ATTAINABLE REFER TO SECTION 12 0 TROUBLESHOOTING FOR TROUBLESHOOTING TIPS STAR CHOICE COMMUNICATIONS INC YOU HAVE A CHOICE stag HoicE Dish Alignment and Signal Tuning Revised 22 07 03 6 3 8 SYSTEM ACTIVATION Congratulations if your installation is completed and you have attained a maximum Eb No reading the system 18 ready for activation Callthe Activation Center using the current Installer s Activation Hotline Have ALL the required information available prior to calling the Activation Center o DO NOT search for receiver serial numbers UA numbers customer s programming package etc as this wastes valuable time for you and the Activation Center Complete the Satellite Installation Checklist and obtain the customers signature Refer to ATTACMENT 6 1 o IT IS IMPORTANT TO VERIFY THE CUSTOMER INFORMATION WITH THE CUSTOMER AND ALSO VERIFY WITH THE ACTIVATION CENTER TO ENSURE THE STAR CHOICE CUSTOMER INFORMATION IS ACCURATE o THE INSTALLER COMMENTS ARE VITAL SHOULD YOU WISH T
160. resence Downlead cables can be concealed under eaves or along drain spouts or decorative trim Star Choice would prefer not to see any cables run on a front wall or along a front roofline For best appearance the cable runs should lie either vertically or horizontally and never run diagonally from one point to the next Given all these restraints cable runs should be kept as short as possible maximum 46m 150 feet for Quad LNBs to reduce cable loss and maintain maximum signal level While planning the cable route to follow the contour of the home bear in mind that the cable bending radii must be 10 times the outside diameter of the cable when routing bends and drip loops RG6 coaxial cable should have a minimum bending radius of 7 5 cm 3 in 15cm 6 in diameter SHARP BENDS KINKS OR CRIMPS CAUSED BY IMPROPER STAPLES OR CLIPS WILL ALTER THE CABLE S IMPEDANCE AND RESULT IN SIGNAL REFLECTIONS ADDITIONAL ATTENUATION AND POSSIBLE LOSS OF SERVICE STAR CHOICE COMMUNICATIONS INC 7 2 STAK Wiring Exterior Revised 11 07 03 7 3 GUIDELINES for WIRE RUNS and SECURING WIRING 7 3 1 DISH WIRING e Only Star Choice approved RG6 coaxial cable with UV protection that has been tested to 2050 MHz should be used between the dish and the digital satellite receiver s as the use of lower grade coaxial cable such as RG59 may result in excessive signal loss RG59 coax cable is ONLY recommended for use between the satellite re
161. ric field radiated from the transmitting antenna which in this case is the satellite transmit antenna When the transmitted signal is oriented parallel to the ground it is defined as horizontal polarization When the direction of the radiated electric field 15 perpendicular to the ground it is defined as vertical polarization SEE POLARIZATION EXAMPLES BELOW The reason for using horizontal and vertical polarization on the same satellite is known as frequency re use A satellite will transmit 2 signals on the same frequency but one will be polarized vertical and the other horizontal which prevents the two same frequencies from interfering with each other This allows the twice the number of channels to be transmitted in a given bandwidth one vertical and one horizontal Star Choice satellites each transmit 16 vertical and 16 horizontal signals for a total of 32 signals from each satellite combined total of 64 signals towards earth VERTICAL POLARIZATION HORIZONTAL POLARIZATION 1 2 1 hil ji ir Ra CUTE de i 22 d STAR CHOICE COMMUNICATIONS INC 2 5 YOU HAVE A CHOICE STAR HOICE Basic Satellite Fundamentals Issued 5 12 02 2 5 2 CIRCULAR POLARIZATION Circular polarization can also be used for satellite transmissions Instead of positioning the microwave energy in either a vertical or horizontal plane circularly polarized signals are transmitted i
162. rior to use Identifying the presence of satellite signals Adjusting meter indication of signal presence when encountering signals of different signal strengths Checking to ensure the LNB switches polarity and for signal presence on both polarities Provides an audible tone when a signal 1 present Verifying that the satellite receiver sends the proper voltages 13V and 18V and they are received by the LNB when required to change polarity V or H Verifying a basic condition of cable connectors and LNB by measuring the current draw between the LNB and the receiver Typically 180 220 mA STAR CHOICE COMMUNICATIONS INC 6 11 sag Dish Alignment and Signal Tuning Revised 22 07 03 6 3 3 SATELLITE FINDER The Satellite Finder is an economical version of the Satellite Signal Level Meter and as such has restricted capabilities This type of a meter 1s primarily intended for Consumer use however can be used by the satellite installer if the Satellite Signal Level Meter 15 not available The Satellite Finder shown below is a simple to operate meter that requires the satellite receiver connection to power the meter This meter allows the installer to tune in satellites when connected in line between the satellite receiver and the LNB REMEMBER The Satellite Finder similar to the Signal Level Meter is dumb instrument it reads the level of ANY satellite signal captured by the dish LNB it wi
163. rmission to install DTH satellite services comes special installation instructions and restrictions that MUST be adhered to by ALL Star Choice satellite installers A i 7 A 23 p P PRIOR TO INSTALLING A STAR CHOICE SYSTEM INTO ANY RENTAL PROPERTY OR CONDO OWNED MULTI LEVEL DWELLING PERMISSION MUST BE GRANTED AND VERIFIED WITH THE PROPERTY OWNER OR PROPERTY MANAGEMENT COMPANY STAR CHOICE SYSTEMS INSTALLED WITHOUT PROPER PERMISSION FROM AUTHORIZED PERSONNEL WILL LEAD TO FORCED REMOVAL AND ALL SUBSEQUENT REPAIRS TO THE BUILDING STRUCTURE AT THE EXPENSE OF STAR CHOICE COMMUNICATIONS INC NOT FOLLOWING RULES AND POOR JUDGEMENT PROVED TO BE COSTLY TO STAR CHOICE FOR ROOF REPAIRS DISH WAS RE LOCATED FROM THE ROOF TO THE FENCE STAR CHOICE COMMUNICATIONS INC STAR Dish Assembly and Mounting Revised 24 07 03 5 3 4 4 BALCONY MOUNTS Balcony mounted dishes will be a challenge due to the restrictions that must be adhered to Property Managers must administer the guidelines set forth by the building owners who are concerned with gt gt gt gt Aesthetics Damage to balcony railings Holes drilled into the brickwork to mount the dish Holes drilled through the bricks for cable access GUIDELINES STAR CH OBTAIN permission from the Property Manager Strictly adhere to the installation restric
164. route the cable 1s to be laid or that it is not a location that may be dug up later such as a garden Lay the cable on the ground over the route it will be buried Step 2 Place the shovel tip over the top of the cable parallel to the cable and push the blade as deep as possible Push the shovel handle forward so that the ground opens up then push the cable into the cut behind the shovel Step 3 Pull the shovel handle back towards you letting the cut in the ground close burying the cable Move the shovel blade one width and repeat for the entire cable length Tap the earth or sod down over the cable when the job 15 completed After a short time the location of the cable will disappear from view NOTE Ensure entry point into home 1s at least 30cm 12 in above ground to prevent moisture from entering into the foundation STAR CHOICE COMMUNICATIONS INC 7 11 STAK GHOICE Wiring Exterior Revised 11 07 03 7 3 8 DETERMINING WIRING ENTRY POINT PRIOR TO ANY DRILLING MAKE SURE YOU KNOW WHERE THE DRILL BIT WILL COME THROUGH THE OUTSIDE WALL OF THE CUSTOMER S HOME PAY PARTICULAR ATTENTION TO THE LOCATION OF GAS METERS WATER PIPES ELECTRICAL WIRING CONDUIT EXTERIOR LIGHTS OR OTHER FIXTURES SUCH AS SHUTTERS AIR CONDITIONERS AND LINES ETC INORDER TO AVOID DRILLING INTO THEM TO BE SAFE FOLLOW THE OLD CRAFTMAN S ADAGE MEASURE TWICE DRILL ONCE MEASURING TIPS STANDARD CONSTRUCTION METHODS UNFINISHED SAME HOME
165. rpet in the photo below is pulled off tack strip to illustrate the tack strip and opening between tack strip and wall 8 4 THROUGH FLOOR CABLE INSTALLATION When routing the cable from underneath the floor basement or crawl space and up through a carpeted floor the standard technique is to gently pull the carpet away from the wall with needle nose pliers Then drill a hole through the exposed space between the tack strip and the wall into the lower level see photo above As a last resort if the carpet cannot be pulled away from the wall punch a pilot hole through the carpet before drilling This will prevent the carpet fibers from catching and wrapping around the drill bit which could cause the carpet to unravel BEFORE ATTEMPTING ANY UNDER OR 3 THROUGH CARPET INSTALLATIONS EXPLAIN TO THE CUSTOMER THE DANGERS INVOLVED AND OBTAIN HIS HER APPROVAL AND SIGNATURE ON THE WORK ORDER PRIOR TO STARTING STAR CHOICE COMMUNICATIONS INC 8 4 Wiring Interior Issued 5 12 02 STAK 8 4 THROUGH FLOOR CABLE INSTALLATION cont d Prior to drilling any holes through the floor to a basement or crawl space below care must exercised to ensure the space below the floor is free from obstructions such as electrical wiring gas pipes water pipes heating pipes etc Careful measurements from a common point above and below the floor will prevent any accidents and assure you of an uneventful installation Drilling through an
166. rvey the customer is required to approve the proposed installation To this end you should fully explain the work to be done and have the customer approve the work before beginning The customer should understand where the satellite dish will be installed and the route of the downlead s into the home You should let the customer state what he or she wants relation to the installation and you should try to accommodate those concerns as fully as possible You should then ask to see the location of the television set s to be connected and show the customer the best location for the digital satellite receiver s and explain how the installation will be performed This includes making clear exactly where the holes will be drilled into the home and all openings will be weatherproofed against water leakage THE INSTALLATION PROCESS SHOULD NOT BEGIN UNTIL THE CUSTOMER UNDERSTANDS AND HAS APPROVED THE PROPOSED INSTALLATION 7 2 PLANNING WIRE RUNS The appearance of cable runs is an area of high concern to any property owner and aesthetic considerations dictate that all wires should be concealed as fully as possible Customers do not want to see spider webs of cables hanging all over their homes For this reason cables should only be run down and along side or back walls never diagonally If at all possible the wires should follow the lines and contours of the walls and run along any facing structures that can serve to conceal their p
167. sideration must be given and the customer must be made aware of the following issues when selecting the dish location gt Customer acceptance must be obtained from the owner s and not their children baby sitters tenants etc If required re book the installation when owners are present gt Inform the customer that permission must be obtained when installing dishes on Condo and apartment type dwellings gt Inform the customer that the Star Choice satellite MUST have an unobstructed line of site at all times Obstructions such as buildings trees vehicles people etc must be avoided and special attention must be given when trees are near the line of sight Trees grow at various rates and the goal is to install a dish in a location that will not be obstructed by growing trees for several years gt Choose a location that is easily accessible in most weather conditions as the dish may require snow to be cleaned off its surface or require servicing gt Consideration must be given to the location of the Star Choice satellite receiver and the coaxial cable runs required to be installed between the dish and the satellite receiver Refer to Section 7 0 Wiring Exterior and 8 0 Wiring Interior for guidelines and Star Choice standards when installing coaxial cables gt Consideration must be given to wind loading and as such the dish MUST be mounted on a solid surface such as brick concrete or cement block When
168. signals have been translated into luminance Y and two color difference signals Pb Pr each on a separate wire MULTIMEDIA PORT MMAP CABLE gt The MMAP cable connects the Star Choice receiver High Speed Data Output to the High Speed Data Input on the HDD 200 High Definition Decoder This connection is required for HDTV The generally agreed upon definition of HDTV 1s approximately twice the vertical and horizontal picture display resolution of today s NTSC TV which essentially makes the picture twice as sharp HDTV also has a screen ratio of 16 9 as compared with most of today s TV screens which have a screen ratio or 4 3 HDTV offers reduced motion artifacts 1 6 ghosting dot crawl and offers 5 1 independent audio channels of CD quality stereo sound also referred to as AC 3 DOLBY DIGITAL CABLE AC 3 gt The 5 1 channel sound system specified in the Standard for Digital HDTV Also known as Dolby Digital AC 3 delivers DC quality digital audio and provides five full bandwidth audio channels for front left front right center surround left and surround right speakers plus an LFE low frequency effect subwoofer for a total of 5 1 channels STAR CHOICE COMMUNICATIONS INC 13 13 YOU HAVE A CHOICE stag Customer Education and Home Set Up Reviset 22 07 03 13 5 EQUIPMENT COFIGURATIONS 13 5 1 GENERAL There is nothing else to say but WHAT A RAT S NEST when you view the ba
169. strength is reached lock down the elevation position in place by tightening the two Elevation adjustment nuts One on each side THIS COMPLETES THE FINE TUNING ADJUSTMENTS SIAR CHOICE COMMUNICATIONS INC 6 18 Sd HOICE Dish Alignment and Signal Tuning Revised 22 07 03 6 3 5 FINE TUNE DISH ALIGNMENT cont d FINAL STEP gt Verify ALL bolts and nuts for tightness gt With meter set to 80 divisions flex the dish both ways in the Azimuth direction left and right and then flex the dish Elevation up and down while monitoring closely for any meter movement gt If any of the final adjustment checks shown above produces an increase in level the dish MUST be loosened and readjusted Once readjusted check again for any increase in signal by flexing the dish gt Once the signal is peaked and verified the installation is ready to be completed by installing the coaxial cable s and grounding system between the dish and the satellite receiver s THE ABOVE FINAL ADJUSTMENT AND CHECK IS VITAL TO THE TROUBLE FREE SYSTEM OPERATION 2 3 DIVISONS HIGHER ON THE SATELLITE SIGNAL LEVEL METER COULD INCREASE THE SIGNAL LEVEL BY 10 THE INCREASED SIGNAL LEVEL WILL RESULT IN AN INCREASED FADE MARGIN TO OFFSET ADVERSE WEATHER CONDITIONS SIAR CHOICE COMMUNICATIONS INC 6 19 5 Dish Alignment and Signal Tuning Revised 22 07 03 6 3 6 OUAD LNB OPERATIONAL CHECK Now th
170. t there are two methods of dish removal on shingled roofs and they are 1 Dish and mast only leaving the mount foot secured to the roof and 2 Complete dish mount removal that will require re sealing the roof Once an agreement on the removal process has been reached follow the procedures under the applicable sub section 11 5 Wall Mount Removal 11 6 Roof Mount Removal STAR CHOICE COMMUNICATIONS INC 11 3 stag norce Disconnect Procedures Ist Draft 5 12 02 11 4 FULL DISCONNECT Again your first task on a disconnect work order is to consult the customer for the reason they are terminating their Star Choice service By this time it has been decided to perform a Complete Disconnect that consists of removing the satellite receiver s remote control s dish and external wiring Once an agreement on the removal process has been reached follow the procedures under the applicable sub section gt 11 5 Wall Mount Removal gt 11 6 Roof Mount Removal gt 11 7 Wiring Removal 11 5 WALL MOUNT REMOVAL Where dishes have been mounted on a vertical wall both the dish and mount will be removed Once the mount is removed the plastic anchors or bolt anchors will be removed and the holes sealed with clear hardening silicon or approved sealant to match the colour of the wall When removing a dish and mount from wood remove the lag screws and seal the hole with clear hardening silicone gt When removing a dish and
171. t they will be invoiced for the missing equipment If the disconnect work order was issued due to service related problems or other reasons such as customer user issues explain to the customer that you are prepared at this time to investigate and repair any service related issues or spend time to educate the customer with any user problems they may experience Should the customer still request the system to be disconnected proceed after discussing the disconnection options Discuss the disconnection options with customer and explain the benefits of a Simple Disconnect Star Choice prefers to leave the dish mount and cabling in place and tag the home as Star Choice Ready however should the customer prefer to proceed with a Partial or Complete disconnect then follow the applicable disconnect procedure 11 3 PARTIAL DISCONNECT Again your first task on a disconnect work order is to consult the customer for the reason they are terminating their Star Choice service By this time it has been decided to complete a Partial Disconnect that consists of removing the satellite receiver s remote control s and the dish Explain the options for dish removal to the customer dish and mount or dish only Depending on the location of the dish the removal process will vary Wall mounts are easily removed however roof mounts on shingled roofs are more complex and the procedure should be well explained to the customer Explain to the customer tha
172. tc Consider the following tips when finalizing your antenna mounting location TIPS Try to avoid roof installations 1f possible Avoiding roof installations can reduce possible future water damage that Star Choice may be liable for If a roof mount 1 required refer to Section 5 3 4 2 ROOF MOUNTS Wall chimney and mast mounts accessible by ladder are generally easier to install and service gt Treat the installation as if you were installing it on your own home Try to keep the antenna away from the front view of the home and at least 3m 10 from aerial Hydro service STAR CHOICE COMMUNICATIONS INC 5 7 YOU HAVE A CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 3 BASE MATERIAL AND FASTENERS 5 3 3 1 GENERAL The materials used in building construction vary widely Although fastening can occur in many materials the base materials and installation procedure are often the weak link when assembling and securing mounts The base material 15 a critical factor in the selection of an anchor or fastener because it must be able to sustain the applied loads Base material strength can vary widely and is a key factor in the selection and performance of an anchor or fastener Critical items to consider in the selection of an anchor to properly fasten the dish mount securely are gt Base material in which the fastener will be installed such as wood concrete concrete block brick stucco
173. tely to determine the best resolution STAR CHOICE COMMUNICATIONS INC 11 12 Troubleshooting Tips Procedures Issued 5 12 02 ww STAR HOICE INSTALLATION HANDBOOK 12 0 TROUBLESHOOTING TIPS FOR STAR CHOICE SYSTEMS STAR CHOICE COMMUNICATIONS INC 12 1 STAK GHOICE Troubleshooting Tips Procedures Issued 5 12 02 12 1 GENERAL THIS SECTION IS RESERVED FOR THE DISTRIBUTION AND FILING OF TROUBLESHOOTING TIPS AND PROCEDURES THESE TIPS AND PROCEDURES WILL BE DISTRIBUTED ON AN AS REQUIRED BASIS AS THEY ARE IDENTIFIED mess mor Y Stc Ro MET d m qu ts OUT 25 HFS42DN rn cm que T ANE pa Coco p uk ear mer YR c pA IN 6 x HFS22DN gt 22 5 t t 2 WAY SPLITTER 10098 RFI E m E 5 2300MHz 4 WAY SPLITTER 10098 3 s W ALL PORTS POWER PASS ALL PORTS POWER PASS DIODE PROTECTED OUT no OUT OON IONS m NR 5 2 3 lt STAR CHOICE COMMUNICATIONS INC 12 2 STAK Customer Education and Home Set Up Reviset 22 07 03 gt STAR CHOICE INSTALLATION HANDBOOK 13 0 CUSTOMER EDUCATION PROCEDURES AND SET UP OF THE CUSTOMER S EQUIPMENT STAR CHOICE COMMUNICATIONS INC 13 1 YOU HAVE A CHOICE STAR HOICE Customer Education and Home Set Up Reviset 22 07 03 13
174. the manufacturer certifies that all components are safe for reuse gt Do not attach more than one worker to a lifeline gt Do not leave your protection unattended or thrown into the back of your vehicle store it in the carrying bag provided that is usually provided by the Manufacturer STAR CHOICE COMMUNICATIONS INC 1 10 STAR Installer Conduct and Safety Overview Issued 5 12 02 1 2 7 HAND TOOL SAFETY 1 2 7 1 GENERAL Hand tools are the tools of your trade and will function properly if they are maintained and kept in good working condition Tools used improperly will result in damage making them dangerous to use or unable to perform the work operation they were designed for Good quality tools are expensive to replace and will last a long time if looked after properly Hand Tool DO s Carry all sharp tools in a sheath or holster When handing sharp tools to another person keep sharp points and cutting edges away from yourself and the other person When using knives shears or cutting tools cut in a direction away from your body Transport hand tools only tool boxes or tool belts do not carry tools your clothing Tag worn damaged or defective tools Out of Service and do not use them Y VW Hand Tool DO NOT s Do not lay tools on roofs ladder steps or elevated locations Do not throw tools from one location to another or from one worker to another Do not carry to
175. the type of system installed and if the Satellite Cables shown below were installed take the time to replace the connectors with the approved connectors and grommets This will prevent future service outages to the customer and additional expense to Star Choice by avoiding another costly service call REPLACE ALL CONNECTORS WITH APPROVED STAR CHOICE CONNECTORS AND GROMMETS STAR CHOICE COMMUNICATIONS INC 3 9 Site Survey Issued 5 12 02 STAR HOICE INSTALLATION HANDBOOK 4 0 SITE SURVEY Where is the best location for the dish STAR CHOICE COMMUNICATIONS INC 4 1 YOU HAVE A CHOICE STAR HOICE Site Survey Issued 5 12 02 4 1 GENERAL This section ONLY covers the procedure for establishing the best location to mount the dish while full installation details are covered under other sections in this Installation Handbook You must be fully familiar with all other Sections in this Installation Handbook before attempting an installation Be aware and follow ALL safety practices your life is in your hands 4 2 PLAN THE INSTALLATION The installation should be planned as completely as possible during the site survey The dish location must be chosen and coordinated with the coaxial cable run s to the Star Choice satellite receiver s and television set s and the available mounting surfaces Customers MUST be consulted during the planning process and attention must be given to the customer s desires Con
176. the LNB however the signal level will be lower than E2 because Morelos sits at 32 9 and your dish 1 set to capture signals at 32 As you pan slightly West your signal strength will increase as your elevation setting matches the elevation of E2 The same situation will occur as you move further West and start picking up weaker signals from adjacent satellites West of E2 Refer to the orange line IF YOUR MOUNT IS PLUMB THE DISH ELEVATION IS TRULY 32 LONDON SETTING AND MATCHES THE ELEVATION OF E2 THE DISH WILL CAPTURE THE STRONGEST SIGNAL IF YOUR DISH ELEVATION IS SET FOR 32 LONDON SETTING AND YOUR MOUNT IS OFF BY 1 LEANING BACK THEN THE TRUE ANGLE OF THE DISH WILL BE 33 WHICH WILL NOW MATCH THE ELEVATION OF MORELOS 2 WHICH WILL PRODUCE THE STONGEST SIGNAL RESULT TUNED TO WRONG SATELLITE STAR CHOICE COMMUNICATIONS INC 6 7 stag norce Dish Alignment and Signal Tuning Revised 22 07 03 6 1 GENERAL cont d At this point you may be asking yourself What about F1 as from London Ontario it sits at 33 9 compared to 32 for E2 Good question The design of the dual satellite elliptical dish combined with the dual LNB that are offset from each other allows for the capturing of signals from 2 satellites at different elevations The same rules previously discussed also apply to F1 however for maximum signals from both satellites use E2 SAT B as the primary satellite when aligning your dish Hope
177. the Star Choice satellites Greet the customer and introduce yourself be pleasant and smile a happy installer provides confidence to the customer This is the best time to consult the customer if they own or rent the home If the home is owned proceed with the installation however if it 1s rented ensure the customer has permission to install the satellite dish and coaxial cable runs explaining to the customer that you will be drilling holes in the exterior wall s installing cable s from the dish to the satellite receiver and drilling entry hole s into the home Ask the customer to show you the location s of the TV set s and also the existing cable entry point s or cable distribution point if there is or was an existing TV service Advise the customer that you will be doing an exterior site survey to determine the best location to mount the satellite dish Advise the customer that it may include ladders on the side of the home and possibly climbing onto the roof This is the best time to consult the customer if there are any restrictions or preferences pertaining to the dish location or coaxial cable runs With your compass abney level and satellite coordinates in hand survey the customers home to determine the best clear line of site that will be unobstructed by trees future tree growth buildings or any other obstructions STAR CHOICE COMMUNICATIONS CO 4 4 YOU HAVE A CHOICE
178. the customer still wishes to disconnect continue with the disconnection and removal of equipment Disconnects will not be completed without a written work order The equipment identified on the work order must be collected at the time of the disconnection Depending on the type of disconnection refer to disconnect types below the dish mounting hardware and coaxial cable may need to be removed A copy of the work order must be properly completed including equipment serial numbers and signed legibly by the installer and customer One copy of the work order will be left with the customer verifying that equipment has been returned to Star Choice Any apparent damage to the equipment must be noted on the work order and brought to the customer s attention the customer may be invoiced for the repairs Any equipment not collected at the time of disconnect will be invoiced to the disconnecting customer The customer must be informed of this at time of disconnect REFER TO SECTION 16 0 DOCUMENTATION FOR DETAILS AND EXAMPLES ON SYSTEM DISCONNECTS There are three types of disconnects 1 Simple Disconnect Receiver Only Star Choice prefers to leave the dish mount and cabling in place and tag the home as Star Choice Ready The Star Choice satellite receiver s and remote control s equipment will be collected and a Work Order receipt for the equipment is left with the disconnecting customer The dish mount and external cable will b
179. the highest signal level was captured If you have set the mount plumb and set the elevation at 32 London setting the strongest signal will be ANIK E2 Atthis point you will now fine tune the signal by performing slight adjustments on the Azimuth and Elevation which we will cover later this section I m sure everyone has encountered the capturing of several signals of various signal strengths and some may have been confused as to which signal belongs to ANIK E2 Let s review what has happened when panning the dish through the satellite arc gt When the dish was pointing at the ExpressVu satellite approx 202 on compass no signal will be received for two reasons o ExpressVu uses circular polarization Vs linear polarization that Star Choice uses not compatible with Star Choice LNB o ExpressVu sits at 39 London setting and your dish LNB is set to capture signals from satellites at 32 London setting therefore your dish is well below the satellite arc The ExpressVu signal captured by your dish will be reflected away from the capture point of your LNB As shown in the illustration on the previous page by the red line on the dish As you pan your dish West you will start picking up signals from other KU Band linear polarized satellites such as Morelos 2 as shown in the previous illustration The signal from Morelos 2 as shown by the black line will be reflected off the dish reflector and will be partially captured by
180. the installation of a Star Choice customer is as much a part of an installation as mounting the dish To provide the customer with the best possible service all documentation required must be completed and submitted promptly and accurately Paperwork may seem unimportant however Customer service records are developed in the Customer Care Center and they MUST reflect exactly what was installed what programming package the Customer ordered and ultimately the Customer s personal information MUST be verified and accurately recorded for billing and future service work This information must be verified with the Customer Care Center upon completion of the installation The current documentation presented is limited however as time goes on and the need for additional documentation grows it will be added as required via future issues of this section The following EXHIBITS outline the documentation and the proper format for their completion and the importance of documenting installation notes INDEX OF EXHIBITS gt 16 1 Satellite Installation Checklist Page 5 gt 16 2 Installation Inspection Page 6 STAR CHOICE COMMUNICATIONS INC 16 2 YOU HAVE A CHOICE STAR HOICE Documentation Revised 22 07 03 16 2 SATELLITE INSTALLATION CHECKLIST Completion of this document is essential to both the Customer and Star Choice to have an accurate record of what they agreed to purchase what was installed and the terms and conditions of that pur
181. tions DO NOT deface balcony railing in any way DO NOT obstruct adjacent unit s view Ensure the complete dish mount is fully within your customer s balcony Attempt to drill cable entry holes through existing fixtures such as door and window edges air conditioner edges etc Secure all coaxial cables DO NOT lay on balcony Drill holes if permission granted into mortar as much as possible When using tripods ensure it has sufficient ballast to protect the dish from being moved by the wind or accidentally being knocked into by children etc Be careful of overhead balconies blocking or restricting line of sight due to angle of signal entry Maximum unsupported height of masts 18 90 cm 3 DL I mu YOU HAVE CHOICE STAK Dish Assembly and Mounting Revised 24 07 03 5 3 4 4 BALCONY MOUNTS cont d q L TT j i hin 5 3 4 5 FENCE MAST MOUNTS GENERAL Property Management companies Landlords etc are having to make special agreements with tenants to accommodate their requests for DTH satellite services Along with permission to install DTH satellite services comes special installation instructions and restrictions that MUST be adhered to by ALL Star Choice satellite installers Many low rental complexes Municipal housing projects etc are now trying to accommodate the tenants however due to the nature of these complexes they have great concern over th
182. to re connectorize existing RG59 cable that cannot be replaced with RG6 coaxial cable SIAR CHOICE COMMUNICATIONS INC 3 4 Sad HOICE Cable Connector Standards Issued 5 12 02 3 2 CABLE CONNECTORS cont d CONNECTORIZED RG6 COAXIAL CABLE An improperly seated O ring Will result in this The samples below are jumper cables that were found between the Star Choice satellite receiver and the customer s equipment TV and VCR causing service problems INSPECT ALL EXISTING CABLES AND CONNECTORS STAR CHOICE COMMUNICATIONS INC 3 5 YOU HAVE A CHOICE STAK HOICE Cable Connector Standards Issued 5 12 02 3 3 CONNECTOR WEATHERPROOFING GROMMETS Rubber grommets are to be installed ALL exterior connections to protect the connection from moisture and eventual corrosion causing deterioration of the connection and eventual loss of service There are two 2 lengths of grommets used for protecting coaxial cable connections The short grommet is used on most connectors such as LNB ground blocks and one side of the F81 connector THE GROMMETS ARE TAPERED AND THE WIDER SIDE IS PLACED NEXT TO THE CONNECTOR CHASSIS Long grommet Short grommet WA e F81 connectors Note the difference lengths of the F81 connector AT mera atem Tapered connector end STAR CHOICE COMMUNICATIONS INC 3 6 Sad HOICE Cable Connector Standards Issued
183. tomer If there are children present of a suitable age suggest to the Customer that they are welcome to sit in It is a known fact that young children these days are very adapt at learning new things in this computer age we are in PROFESSIONALISM AND COURTESY ARE TO BE DEMONSTRATED AT ALL TIMES STAR CHOICE COMMUNICATIONS INC 13 5 YOU HAVE CHOICE STAK HOICE Customer Education and Home Set Up Reviset 22 07 03 13 2 EQUIPMENT TRAINING 13 2 1 GENERAL Welcome the customer to Star Choice and tell the customer that you are delighted to be bringing an exciting new world of satellite television into their home Advise the customer that you are going to spend the next 20 to 30 minutes or longer if required to demonstrate how simple SATELLITE is to use REMEMBER DO NOT LOSE BE PROFESSIONAL YOUR PATIENCE 13 2 2 HANDOUTS Prior to starting your training session hand the Customer the Welcome To Star Choice handout Suggest to the Customer that she he may wish to have a pen to make notes as you demonstrate to the Customer on how to use the Star Choice system Before starting your training session briefly review the handout and stress the following items YYY VVV WV Page 5 IPPV connection Pages 6 7 Screen functions Pages 8 9 Channel numbers Page 9 Remote Control flip out with a description for each button Page 10 INFO channel and website access Page 12 Billing
184. ts Two self tap hex head screws DO NOT OVERTIGHTEN Skew setting Carriage bolt whiz nuts with flat washers nuts STAR CHOICE COMMUNICATIONS INC 5 4 Dish Assembly and Mounting Revised 24 07 03 STAR GHOICE 5 2 1 DISH ASSEMBLY cont d gt Install the feed support arm using the 1 4 X 1 bolt flat washer and whiz nut and spacer Tighten the feed support arm using two 7 16 wrenches gt DO FORGET THE SPACER gt Install the Quad LNB and tighten the Philips screw with the 1 Philips screwdriver THE DISH IS NOW ASSEMBLED AND READY TO INSTALLED STAR CHOICE COMMUNICATIONS INC 5 5 Dish Assembly and Mounting Revised 24 07 03 STAK HOICE 5 2 2 UNIVERSAL MOUNT ASSEMBLY When the universal mount assembly is used to mount the dish it must be made ready prior to installing If a mast mount is being used to install the dish then the mast must be installed prior to installing the dish Refer to Section 5 3 for mounting guidelines gt Insert the two 4 X carriage head bolts through the mast and curved slot of the mount Capture the 2 bolts with 2 tooth washers and 2 whiz nuts gt Tighten the bolts just enough to stabilize the pipe mount to the mount foot It will be adjusted and made plumb once the mount has been secured to the mounting surface 2 X 2 carriage head bolts inserted through the mast from inside and throu
185. v Do not stand on the top two rungs of any step ladder Do not stand on the bracket shelf Do not stand a ladder on ice or snow Do not use an unstable object like a rock or a brick to level the ladder s feet Do not overextend or stretch yourself to reach the work move your ladder TAKING UNNECESSARY RISKS ON STEP LADDERS MAY RESULT IN UNWANTED TIME OFF IN THE HOSPITAL STAR CHOICE COMMUNICATIONS INC 1 8 STAR Installer Conduct and Safety Overview Issued 5 12 02 1 2 6 FALL PROTECTION FALL PROTECTION MUST BE WORN WHERE YOU COULD FALL AT LEAST 3M 10 ft OR WHERE A FALL FROM A LESSER HEIGHT MAY RESULT IN SERIOUS INJURY The two basic types of fall protection are travel restraint and fall arrest Both involve a full body harness Travel Restraint System A travel restraint system keeps you from getting too close to an unprotected edge It consists of a full body harness lifeline and lanyard that will restrain your travel TO adequate anchor point Fall Arrest System eS Snap Hooks A fall arrest system consists of a full body harness a lanyard Z and shock absorber that must be used if you are in danger of falling gt More than 3m 10 ft Into operating machinery Into water or other liquid Into or onto a hazardous substance or object Harness Full Body Harness and Fall Arrest System FALLS ARE THE HIGHEST CONTRIBUTOR TO INJURY AND FA
186. ws anchored to the roof sheeting 5 3 4 2 ROOF MOUNTS cont d Step 4 Install the mount cont d Note The mount is centered over the roof rafter or wall stud and secured with the 6 lag screws Note The sealer that was inserted into THIS ONE pilot hole is pushed through with the lag screw and assists in weatherproofing the hole Step 5 Seal the mount Although sealer was applied to the bottom of the mount it Is recommended to add additional sealer around the lag screw heads and the top ends of the mount Unlike the other mount holes one center hole is oval in shape resulting in the lag screw rubber seals NOT making a proper seal Sealer applied to the top ends of the mount and the one oval screw hole Direction of roof slope EE STAR CHOICE COMMUNICATIONS INC 5 25 YOU HAVE A CHOICE STAK HOICE Dish Assembly and Mounting Revised 24 07 03 5 3 4 3 RENTAL PROPERTY MOUNTS The DTH satellite industry Canada 15 only a few years old and the building industry 15 just starting to catch up when planning for TV entertainment by pre wiring for services other than CATV Most apartment and multi dwelling units are not pre wired or equipped to handle DTH satellite services however the DTH satellite consumer demand 1s increasing daily Property Management companies Landlords etc are having to make special agreements with tenants to accommodate their requests for DTH satellite services Along with pe
187. ximum possible signal strength 18 99 you most likely will not reach this level The tools required to align the dish and fine tune for maximum signal are Patience Satellite signal level meter fully charged gt 2 11mm 7 16 wrenches gt Short RG6 test cord to connect between the LNB and the Level Meter STAR CHOICE COMMUNICATIONS INC 6 5 YOU HAVE A CHOICE STAR norce Dish Alignment and Signal Tuning Revised 22 07 03 6 1 GENERAL cont d Before we get into the actual dish alignment let s review how the dish captures the satellite signals Again be familiar with the information contained in Section 2 7 It is difficult to illustrate on paper however read the following and should you require more information on reflection angles and signal capture refer to ATTACMENT 6 2 Prior to explaining the illustration we MUST assume the following Dish mount or mast is installed and secured plumb gt Installation site is London Ontario For dual satellite operation the Skew Elevation and Azimuth settings are obtained from the Dual Satellite Locator Chart under SAT B located in Attachment 4 1 Section 4 0 gt The skew was pre set to 118 and the elevation was pre set to 32 for London Ontario ANIK 107 3 W ELEVATION 33 9 MORELOS 2 109 153 W ELEVATION 32 99 satellites are located in a fixed position on an arc that drops in elevation as you look from South to West N
188. y obstruction such as a water pipe can cause major damage and expensive repair bills 8 5 BASEMENT CABLE RUNS s The placement of cables in the basement will vary from home to home depending on the condition of the basement and it s finished state Obviously finished un basements with drywall ceilings will prevent cables q 1 from being concealed therefore an alternate route will have to be selected The cable installation in the left side photo is NOT an acceptable installation with the cable and splitter left hanging from the ceiling If no other route was available the cable should have been secured to the corner of the wall with clips STAR CHOICE COMMUNICATIONS INC 8 5 Wiring Interior Issued 5 12 02 STAK HOICE 8 5 BASEMENT CABLE RUNS cont d Open basement cable runs should be fairly straightforward however the following points should be considered or approval obtained from the customer prior to running the cable e Are there plans to finish the ceiling if so e What type will be installed drywall or false ceiling This will have an impact on where to run cables False ceilings allow cable to be secured to the bottom of the floor joists Drywall ceilings will require cable holes drilled through joists minimum 5cm 2 in from bottom of joist to prevent drywall nails piercing cable e DO NOT run cables on long runs adjacent to electrical cables e May cause signal interference due to induction from t

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