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1. Three finger swipe gt Put three fingers on the trackpad ew and move them left to show the t next item Move them right to i show the previous item 1 Four finger swipe Put four fingers on the trackpad y I and move them downward to show the desktop Four finger swipe Put four fingers on the trackpad and move them upward to view and choose from opened apps Note The following touch gestures are available only on the Windows 8 1 operating system Swipe from the top edge From the Start screen or the current app swipe in from the top edge of the trackpad with one finger to display the command menu m J Swipe from the right edge Swipe in from the right edge of the trackpad with one finger to gt display the charms de Swipe in and out from the right edge Swipe in and out from the right edge of the trackpad with one finger to hide the charms 5 Customizing the ThinkPad pointing device Swipe from the top to the bottom edge Swipe from the top to the bottom edge of the trackpad with one finger to close the current app Performing this gesture on the desktop closes the desktop and displays the Start screen Swipe from the left edge Swipe in from the left edge of the trackpad with one finger to show the previously used app Swipe in and out from the left edge Swipe in and out from the left edge of the trackpad with one finger to display all the charms You can customi
2. Message 0188 Invalid RFID Serialization Information Area Solution The EEPROM checksum is not correct block O and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced Message 0190 Critical low battery error Solution The computer turns off because the battery is low Connect the ac power adapter to the computer and charge the battery or replace the battery with a fully charged one Message 0191 System Security Invalid remote change requested Solution The system configuration change has failed Confirm the operation and try again To clear the error enter the ThinkPad Setup program Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup program Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by a program The computer uses the default settings Run ThinkPad Setup to reconfigure the settings If you still see the same error code have the computer serviced Message 0253 E
3. If the coin cell battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Heat and product ventilation Dancer Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions e When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands
4. 100 User Guide Chapter 9 Recovery overview This chapter provides information about the recovery solutions provided by Lenovo e Recovery overview for the Windows 7 operating system on page 101 e Recovery overview for the Windows 8 1 operating systems on page 106 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system Notes e There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of your operating system e The product on the recovery media might be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk drive technology it is recommended that you use one of the following software programs for backup e ThinkVantage Rescue and Recovery 4 52 or later e Symantec Norton Ghost version 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start gt Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter e Acronis True Image 2010 or later e Paragon Backup amp Recovery 10 Suit or later Para
5. To 1 oa A OMN Stop all the activities involving the card before removing it Otherwise data on the card might get damaged or lost Do not remove a card while the computer is in sleep mode or hibernation mode Otherwise the system might not respond when you try to resume operation remove a flash media card do the following Click the triangular icon in the Windows notification area to show hidden icons Right click the Safely Remove Hardware and Eject Media icon Select the corresponding item to eject the card from the Windows operating system Press the card to eject it from your computer Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it first then insert it again Chapter 2 Using your computer 39 40 User Guide Chapter 3 Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities e Finding ThinkPad options on page 41 e ThinkPad OneLink Dock on page 41 e ThinkPad OneLink Pro Dock on page 42 Finding ThinkPad options If you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards port replicators b
6. TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows Direct3D and BitLocker are trademarks of the Microsoft group of companies AMD and AMD V are trademarks or registered trademark of Advanced Micro Devices Inc The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product and service names may be trademarks or service marks of others 148 User Guide ThinkPad
7. e Combo audio connector 3 5 mm 0 14 inch in diameter Your computer also has an audio chip that enables you to enjoy various multimedia audio features such as the following e Compliant with Intel High Definition Audio e Playback of Musical Instrument Digital Interface MIDI and Moving Picture Experts Group Audio Layer 3 MP3 files e Recording and playback of pulse code modulation PCM and Waveform Audio File Format WAV files e Recording from various sound sources such as a headset attached The following table shows the supported functions of the audio devices attached to the computer the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock Table 2 Audio feature list Connector Headset with a 3 5 mm Conventional headphone Conventional microphone 4 pole plug Combo audio connector Headphone and Headphone function Not supported microphone functions supported supported Combo audio connector Headphone and Headphone function Not supported of the supported ThinkPad microphone functions supported OneLink Dock or ThinkPad supported OneLink Pro Dock Configuring for sound recording To configure the microphone for optimal sound recording use the SmartAudio program To start the program go to Control Panel and click Hardware and Sound gt SmartAudio Chapter 2 Using your computer 37 Using the camera Depending on the model your computer comes with a camera Use the camera to take pictures or hold a video
8. e Immediate Alert Profile e Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes they are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of integrated wireless cards might be restricted by the proprietor of the building or responsible representatives of the organization These situations and areas might for example include e Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization such as airport or hospital
9. you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the computer Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect wireless antenna system for optimal reception enabling wireless communication wherever you are Antenna location gt Wireless LAN antenna auxiliary H Wireless LAN antenna main Locating wireless regulatory notices For more information about the wireless regulatory notices refer to the Regulatory Notice shipped with your computer 132 User Guide If your computer is shipped without the Regulatory Notice you can find it on the Web site at http www lenovo com UserManual Certification related information The following table contains information of the product name compliance ID and machine types ThinkPad E450 TPO0067A 20DC and 20DD ThinkPad E455 TP00067A 20DE ThinkPad E450c TP00067A 20EH Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E450 machine type 20DC Tx and 20DD Rx ThinkPad E455 machine type 20DE Thin
10. Division Multiplexing OFDM radio technology and is compliant to e The 802 11b g Standard 802 11a b g 802 11n or 802 11ac on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance A Bluetooth device is designed to be interoperable with any Bluetooth products that are compliant to Bluetooth Specification Specification 4 0 as defined by the Bluetooth SIG The following profiles are supported by Bluetooth devices e Advanced Audio Distribution Profile A2DP e Audio Video Control Transport Protocol AVCTP e Audio Video Distribution Transport Protocol AVDTP e A V Remote Control Profile AVRCP e Basic Imaging Profile BIP e Basic Printing Profile BPP e Dial Up Networking Profile DUN e File Transfer Profile FTP e Generic Access Profile GAP e Generic A V Distribution Profile GAVDP e Hardcopy Cable Replacement Profile HCRP e Headset Profile HSP e Hands Free Profile HFP e Human Interface Device Profile HID e Message Access Profile MAP e Object Exchange Protocol OBEX e Object Push Profile OPP e Personal Area Networking Profile PAN e Phone Book Access Profile PBAP e Service Discovery Protocol SDP e Synchronization Profile SYNC e Video Distribution Profile VDP e Generic Attribute Profile GATT e Proximity Profile e Find Me Profile Copyright Lenovo 2014 131
11. Refer to Hard disk passwords on page 56 If you select Enabled all users can update the UEFI BIOS If you select Disabled only the person who knows the supervisor password can update the UEFI BIOS Disabled is the default value when OS Optimisezd is set toDisabled Enabled is the default value when OS Optimisezd is set toEnabled If you select Disabled you can flash the older version UEFI BIOS Chapter 6 Advanced configuration 71 Table 4 Security menu items continued Menu item Submenu item selection Comments Memory Protection Execution Prevention e Disabled e Enabled Virtualization Intel Virtualization Disabled Technology Enabled Intel VT d Feature Disabled Enabled AMD V Technology Disabled Enabled 72 User Guide Some computer viruses and worms cause memory buffers to overflow by running code where only data is allowed If the Data Execution Prevention feature can be used with your operating system then by selecting Enabled you can protect your computer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting If you select Enabled a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Virtualization Technology Note This sub menu is available on models with an Intel CPU Intel VT d is Intel Virtualization Technology for Direc
12. being tied to an electrical outlet Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining The rate at which you use battery power will determine how long you can use the battery of your computer between charges Because each computer user has different habits and needs it is difficult to predict how long a battery charge will last There are two main factors e How much energy is stored in the battery when you begin to work e The way you use your computer How often you access the hard disk drive hybrid drive or solid state drive How bright you make the computer display How often you use the wireless features To check for detailed battery status information do the following e For Windows 7 Open the Power Manager program and click the Battery tab e For Windows 8 1 Open the Lenovo Settings program and click Power Enabling the battery alarm on the Windows 7 operating system For the Windows 7 operating system you can program your computer so that when the battery power falls below a certain level three events occur the alarm goes off a message is displayed and the LCD is turned off 28 User Guide To enable the battery alarm do the following 1 Start the Power Manager program 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of the power level and set the acti
13. click Show hidden icons on the Windows notification area The Access Connections icon is displayed For more information about the icon refer to the Access Connections help information system For the Windows 7 operating system check the Network Name SSID and your encryption information Use the Access Connections program to verify this case sensitive information Bluetooth problems Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you want to connect Simultaneous searching is not allowed in the Bluetooth connection e Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the Bluetooth headset headphone is connected using a Headset profile or AV profile Solution Do the following 1 Exit the application that uses the sound device for example Windows Media Player Chapter 8 Troubleshooting computer problems 89 2 Go to Control Panel and click Hardware and Sound gt Sound gt Playback 3 If you are using a Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using an AV profile select Stereo Audio and click the Set Default button 4 Click OK to close the Sound window e Problem PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth enabled device Solution The Windows 7 ope
14. connectors and indicators on page 1 Chapter 4 You and your computer 49 Smart latches The smart latches on some ThinkPad notebook computer lid and the removable battery enable you to open your computer lid and remove the removable battery using only one hand with physical strength of less than 22 2 N Documentation in accessible formats Lenovo provides electronic documentation in accessible formats Lenovo electronic documentation such as properly tagged PDF files or HyperText Markup Language HTML files is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader Traveling with your computer This topic provides information to help you work with your computer when you are travelling Travel tips Use the following travel tips to travel more confidently and efficiently with your computer e Although it is safe to allow your computer to go through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft e Consider bringing an electrical adapter for use in an airplane or automobile e f you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer into an ai
15. right clicking and scrolling With the ThinkPad pointing device you also can perform a variety of touch gestures such as rotating and zooming in or out Using the ThinkPad pointing device Depending on the model the pointing device on your computer might look like either of the following illustrations Click the corresponding link to learn more about how to use the pointing device 20 User Guide e ThinkPad pointing device with TrackPoint buttons on page 21 e ThinkPad pointing device without TrackPoint buttons on page 24 ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components El TrackPoint pointing device H Trackpad Chapter 2 Using your computer 21 By default both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled To change the settings see Customizing the ThinkPad pointing device on page 27 TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of a TrackPoint pointing stick and a set of TrackPoint buttons El TrackPoint pointing stick H Left click button Primary click button El Right click button Secondary click button E Scroll bar To use the TrackPoint pointing device refer to the following instructions Note Place your
16. Advanced configuration 69 2 Type a date or time Security menu To change the security settings of your computer select the Security tab from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 4 Security menu items Menu item Submenuitem Selection Comments Password Supervisor Password e Disabled Refer to Supervisor e Enabled password on page 54 Lock UEFI BIOS Settings e Disabled Enable or disable the a function that protects Enabled items in ThinkPad Setup from being changed by a user who does not have the supervisor password By default this is set to Disabled If you set the supervisor password and enable this function no one but you can change items in the ThinkPad Setup program Password at Unattended e Disabled If you select and enable Boot Enabled Password at unattended boot a password prompt is displayed when the computer is turned on from either a power off state or hibernation state If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at Restart e Disabled If you select and enable e Enabled Password at restart a password prompt is disp
17. BIOS go to http www lenovo com ThinkPadDrivers 76 User Guide Chapter 7 Preventing problems An important part of owning a ThinkPad notebook computer is maintenance With proper care you can avoid common problems The chapter provides information that can help you keep your computer running smoothly e General tips for preventing problems on page 77 e Making sure device drivers are current on page 78 e Taking care of your computer on page 79 General tips for preventing problems e Check the capacity of your hybrid drive or solid state drive from time to time If the hybrid drive or solid state drive gets too full the Windows operating system will slow down and might produce errors To check the capacity of the hard disk drive hybrid drive or solid state drive do the following For Windows 7 Click Start gt Computer For Windows 8 1 Open the File Explorer e Empty your recycle bin on a regular basis e Use disk defragment tool regularly on your hard disk drive hybrid drive or solid state drive to improve data seek and read times e To free up disk space uninstall unused application programs Note You also might want to look for program duplication or overlapping versions e Clean out your Inbox Sent and Trash folders from your e mail client program e Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo
18. DM Note For details about controlling volume refer to your Windows online help e Problem A volume or balance slider cannot be moved Solution The slider might be grayed out This means that its position is fixed by the hardware and cannot be changed e Problem The volume sliders do not stay in place when some audio programs are used Solution It is normal for the sliders to change position when certain sound applications are used The applications are aware of the settings in the Volume Mixer window and are allowed to change the settings themselves An example is the Windows Media Player Usually the program has sliders available to control the sound from within the program e Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel e Problem There is no volume control for MIDI sound in the Volume Mixer window Solution Use the hardware volume control This is because the built in synthesizer software does not support the control e Problem The sound cannot be turned off even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute speakers e Problem When you connect a headphone to your computer while playing sound
19. Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 104 User Guide 3 Inthe Boot Menu window select the desired external optical drive as the first boot device Then insert the rescue disc into the external optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 In the Boot Menu window select the USB hard disk drive as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each fea
20. Then a submenu is displayed Note Some menu items are displayed only if the computer supports the corresponding features 3 Set the value of an item by doing one of the following e Press the F6 key to change to a higher value e Press the F5 key to change to a lower value Note Default values are in boldface 4 To change other configurations press the Esc key to exit the submenu and return to the parent menu 5 When you complete the configuration press the F10 key to save and exit You also can select the Restart tab in the ThinkPad Setup menu and restart your computer with one of the provided options Note You can press the F9 key to restore to the default settings Main menu When you enter the ThinkPad Setup program you will first see the Main menu as follows e UEFI BIOS Version Chapter 6 Advanced configuration 65 e UEFI BIOS Date Year Month Day e Embedded Controller Version e ME Firmware Version available on models with the Intel CPU e Machine Type Model e System unit serial number e System board serial number e Asset Tag e CPU Type e CPU Speed e Installed memory e UUID e MAC address Internal LAN e Preinstalled OS License e UEFI Secure Boot Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Attention The default configurations are already optimized for you Improper change of the c
21. Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on hard disk drives hybrid drives or solid state drives for unexpected purposes To prevent leakage of data it is important that you delete all the data from the hard disk drive or hybrid drive when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk drive or hybrid drive with a hammer or magnetically by means of strong magnetic power thus making the data unreadable But it is recommended that you use the software payware or service pay service developed for that purpose The process might take several hours For disposing of data on the solid state drive Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool For disposing of data on the hard disk drive Lenovo provides the Secure Data Disposal tool Go to http www lenovo com support to download these tools 60 User Guide If a Disk Encryption hard disk drive a Disk Encryption hybrid drive or an Encryption solid state drive or is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically e
22. You also can use the trackpad to perform a variety of touch gestures For information about using touch gestures see Trackpad touch gestures on page 26 24 User Guide El Point Use the pointing stick to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick H Scroll Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps El Right click Press the right click zone to display a shortcut menu E Left click Press the left click zone to select or open an item Trackpad mode In the Trackpad mode use the trackpad to perform all the actions such as point left click right click and scroll You also can use the trackpad to perform a variety of touch gestures For information about using touch gestures see Trackpad touch gestures on page 26 Point Slide one finger across the surface of the trackpad to move the pointer accordingly Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction Then you can scroll through the document Web site or apps Ensure that you position your
23. all listed devices are included in your computer Memory module Mini PCI card Memory card such as an SD card SDHC card SDXC card and a MultiMediaCard This action reduces any static electricity from your body The static electricity could damage the device e When transferring data to or from a flash media card such as an SD card do not put your computer in sleep or hibernation mode before the data transfer is complete To do so might cause damage to your data Taking care when setting passwords e Remember your passwords If you forget a supervisor or hard disk password Lenovo will not reset it and you might have to replace your system board hard disk drive hybrid drive or solid state drive Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the fingerprint reader with a hard pointed object e Scraping the surface of the fingerprint reader with your fingernail or anything hard e Using or touching the fingerprint reader with a dirty finger If you notice any of the following conditions gently clean the surface of the fingerprint reader with a dry soft lint free cloth e The surface of the fingerprint reader is dirty or stained e The surface of the fingerprint reader is wet e The fingerprint reader often fails to enroll or authenticate your fingerprint Registering your computer e Register your ThinkPad
24. associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions Copyright Lenovo 2014 xiii xiv User Guide Chapter 1 Product overview This chapter provides information about connector locations important product labels computer features specifications operating environment and preinstalled programs This chapter contains the following topics e Locating computer controls connectors and indicators on page 1 e Locating labels that contain important product information on page 8 e Features on page 10 e Specifications on page 11 e Operating environment on page 11 e Lenovo programs on page 12 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer Front view Figure 1 ThinkPad E450 E455 and E450c front view Microphones El Power button E TrackPoint pointing stick El System status indicator Gi Fingerprint reader available on some models ThinkPad trackpad El TrackPoint buttons available on some models O Copyright Lenovo 2014 1 El Microphones The built in microphones capture sound and voice when used with a program capable of handling audio Depending on your mo
25. away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan BR Fes Ue ws Jl Battery recycling information for the United States and Canada US amp Canada Only Recycling information for China BBE FE FES ae HF EA BE ZR Bl Ban PE BE FE AEA SCD DN ASL it FR A AAA BE SP AN RRA ER Ae RE FH HET h TT Wc Sc EE FARE AEE REZA GARA RU ES ET ch Be I PET TT Ch BEST IRS RE AREA http support lenovo com cn activity 551 htm Appendix B WEEE and recycling statements 139 140 User Guide Appendix C Restriction of Hazardous Substances Directive RoHS Europ
26. by this system and will not charge Please replace the battery with the correct Lenovo battery for this system Press the ESC key to continue Solution Replace the battery with the correct Lenovo battery for this computer If you still see the same error message contact Lenovo service to have the computer serviced 86 User Guide Errors without messages e Problem My screen keeps blanking when do not want it to Solution If you computer is preinstalled with the Windows 7 operating system you can disable any system timers such as the LCD turn off timer or the blank timer by doing the following 1 Start Power Manager 2 Click the Power plan tab and then select Maximum Performance from the predefined power plans e Problem When turn on the computer nothing is displayed on the screen and the computer does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for four seconds or more Then turn on the computer and listen again Solution Make sure that The battery is installed correctly The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password
27. cable lock that fits this security lock slot to lock your dock to a desk table or other non permanent fixture EI USB 3 0 connector Used to connect devices that are compatible with USB 3 0 and USB 2 0 El Always on USB connector By default the Always on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode hibernation mode or is off For more information refer to the documentation that comes with the dock El Combo audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug El System status indicator The indicator on the illuminated ThinkPad logo functions the same as the ones on the computer For details see Status indicators on page 6 i Power button The power button on the dock functions the same as the one on the computer Rear view Chapter 3 Enhancing your computer 43 Fa USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EI USB 3 0 connectors Used to connect devices that are compatible with USB 3 0 and USB 2 0 EJ Ethernet connector Used to connect the dock to an Ethernet LAN The indicators on this connector have the same function as the ones on the computer El DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector El Power connector Used to connect the ac power adapter B DVI
28. computer with Lenovo at http www lenovo com register For more information see Registering your computer on page 17 Be sure not to modify your computer e Only an authorized ThinkPad repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent The detergent must not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water N OO gt W DY Wipe the cover with the clean sponge 80 User Guide 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the surface to dry completely and remove any fibers from the cloth Cleaning your computer keyboard To clean the computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth Note Avoid spraying cleaner directly onto the keyboard 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth might hook onto a
29. conference To start the camera and configure the camera settings do the following e For Windows 7 Open the Communications Utility program e For Windows 8 1 Click Camera from the Start screen When the camera is started the green camera in use indicator turns on You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera starts automatically and the green camera in use indicator turns on For more information about using the camera with a program refer to the help information system of the program Configuring camera settings You can configure the camera settings to meet your needs such as adjusting the quality of the video output To configure the camera settings do the following e For Windows 8 1 do one of the following Configure the camera settings directly from the program that is using the camera For more information see the help information system of the program Open the Lenovo Settings program Then click Camera Follow the instructions on the screen to configure the camera settings as desired e For Windows 7 Start the Communications Utility program and configure the camera settings as desired Using a flash media card Your computer has one media card slot
30. drive Replacing the memory module Replacing the keyboard Chapter 11 Getting angie Before you contact Lenovo Getting help and service Using diagnostic programs Lenovo Support Web site Calling Lenovo Purchasing additional services Appendix A en information Wireless related Information Location of the UltraConnect wireless antennas Locating wireless regulai notices Certification related information Export classification notice Electronic emission notices Federal Communications Commission Declaration of Conformity Industry Canada Class B emission compliance statement European Union Compliance to the Electromagnetic Compatibility Directive German Class B compliance statement 101 101 101 102 103 104 105 106 106 106 107 107 107 107 109 109 109 112 116 119 127 127 127 128 128 128 129 131 131 132 132 133 133 133 133 134 134 134 Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo produet service infonvation for Taiwan Eurasian compliance mak Brazil regulatory notice Mexico regulatory notice Appendix B WEEE and en statements Important WEEE information Japan recycling statements Recycling information for Brazil Battery recycling information for
31. focused on software program interfaces help information systems and a variety of online documents For additional information about screen readers see the following e Using PDFs with screen readers http www adobe com accessibility html promoid DJGVE e Using the JAWS screen reader http www freedomscientific com jaws hq asp e Using the NVDA screen reader http www nvaccess org Speech Recognition Speech Recognition enables you to control your computer by voice Using only your voice you can start programs open menus click buttons and other objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To open Speech Recognition do the following e For Windows 7 Click the Start button Then type Speech Recognition into the search field In the list of results click Speech Recognition Chapter 4 You and your computer 47 e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Speech Recognition into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Speech Recognition For more information about how to use and configure Speech Recognition see the Windows Help and Support information system Customizable text size Depending on yo
32. from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Copyright Lenovo 2014 xi e Do not operate your computer inside furniture as this might increase the risk of overheating e Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety information y ee Electric c
33. hear the beeps have the computer serviced Chapter 8 Troubleshooting computer problems 87 Table 6 Beep errors continued Three short beeps pause one short beep pause one PCI resource allocation failure Power off the computer more short beep and three short beeps and remove the device from the ExpressCard Slot Ifthe beeps persist have the computer serviced One long and two short beeps The video function has a problem Have the computer serviced Five short beeps The system board has a problem Have the computer serviced Memory module problems Print these instructions now and keep it with your computer for reference later If your memory module is not operating properly check the following items 1 Verify that the memory module is installed and seated correctly in your computer It might be necessary to remove all added memory modules to test the computer with only the factory installed memory modules and then reinstall the memory module one at a time to ensure a proper connection 2 Check for error messages during startup Follow the appropriate corrective actions for power on self test POST error messages 3 Verify that the latest UEFI BIOS for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems on page 83 Networking problems The following are th
34. illuminated dot in each ThinkPad logo works as a system status indicator and helps you identify the status of your computer e Blinks for three times The computer is initially connected to the power e Blinks fast The computer is entering hibernation mode e Blinks slowly The computer is in sleep mode Chapter 1 Product overview 7 e Off The computer is off or in hibernation mode e On The computer is on in normal mode Locating labels that contain important product information This section provides information to help you locate the following labels that contain important product information e Machine type and model label on page 8 e FCC ID and IC Certification number label on page 8 e Certificate of Authenticity label on page 9 e Genuine Microsoft label on page 9 Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer TYPE TTTT MMMMMM S N PP SSSSSS YY MM LOU NUAN IUN AAN OO AN NOIA FCC ID and IC Certification number label The FCC and IC Certification information is identified by a label located on the computer base cover as shown in the following figure 8 User Guide For a preinstalled wireless module this
35. indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment O Copyright Lenovo 2014 147 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo ThinkVantage
36. keys which consist of the Fn key Fl and the other function keys PH g al Press Fn Esc to enable or disable the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off default mode To initiate the special function of each key press the function keys directly To input F1 F12 press the Fn key and the corresponding function key When the Fn Lock function is enabled The Fn Lock indicator turns on To input F1 F12 press the function keys directly To initiate the special function of each key press the Fn key and the corresponding function key Kn Mutes or unmutes the speakers When the speakers are muted the speaker mute indicator turns on If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press the speaker mute key the speaker volume down q key or the speaker volume up key a En Decreases the speaker volume En Increases the speaker volume Chapter 2 Using your computer 19 ES Mutes or unmutes the microphones When the microphones are muted the microphone mute indicator turns on En Darkens the display EA Brightens the display You can temporarily change the computer display brightness by pressing the two keys To change the default brightness level right click the battery status icon in the Windows notification area Then click Adjust screen brightness and make changes as des
37. mark is facing upward Otherwise the connector might get damaged EJ HDMI connector Use the high definition multimedia interface HDMI connector to connect the computer to an HDMI compatible audio device or video monitor such as a high definition television HDTV Note If you connect the computer to a supported ThinkPad OneLink Dock use the HMDI connector on the dock not the one on the computer EJ Ethernet connector Connect the computer to a local area network LAN with the Ethernet connector Chapter 1 Product overview 3 bancer To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two indicators that show the status of the network connection When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If the computer is connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock use the Ethernet connector on the docking station instead of the one on the computer Ej ac power connector H Lenovo OneLink connector When the ac power adapter is connected to the ac power connector it provides power to the computer and charges the battery When a supported ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to the Lenovo OneLink connector it can not only extend the computer capabilities but also pro
38. mute key you can mute or unmute the recording devices that you have selected in the Lenovo Microphone Mute program Lenovo QuickCast Windows 7 and Windows 8 1 The Lenovo QuickCast program provides you with a quick and easy way to send files and uniform resource locators URLs between two devices Lenovo QuickControl Windows 7 and Windows 8 1 The Lenovo QuickControl program enables you to control your computer remotely from your smartphone You can control the mouse enter text control movies and music give presentations and more Lenovo Solution Center Windows 7 and Windows 8 1 The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for optimal system performance Password Manager Windows 7 and Windows 8 1 The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites Chapter 1 Product overview 15 e SHAREit Windows 7 and Windows 8 1 The SHAREIt program enables you to share files easily and rapidly across devices such as computers and smartphones even without any Internet connection You can connect to your friends and send photos folders and other files through SHAREit Every sharing is quick and simple e System Update Windows 7 and Windows 8 1 The System Update program enables you t
39. of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet Power supply statement Mroancen Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Copyright Lenovo 2014 ix External devices CAUTION Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices General battery notice ven Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts A battery other than the one specified by L
40. on the computer The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory and the setting remains valid even when the computer is in sleep mode If you do not need to have Wake on LAN enabled while the computer is in sleep mode you can reduce the power consumption and prolong the time in sleep mode by disabling the setting of Wake on LAN for sleep mode To disable the setting of Wake on LAN for sleep mode do the following 1 Click Hardware and Sound gt Device Manager NO 1 gt W DY Click Start gt Control panel In the Device Manager window expand Network adapters Right click your network adapter device and click Properties Click the Power Management tab Clear the Allow this device to wake the computer check box Click OK 146 User Guide Appendix E Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or
41. operating system installation program for example USB HDD 4 Press the F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 1 operating system installation program to the computer and restart the computer 6 Install the Windows 8 1 fix modules Go to the Microsoft Knowledge Base home page at http support microsoft com Type the number of the fix module in the search field then click Search 7 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support 8 Install the device drivers See Installing device drivers on page 65 Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise the operating system will not start correctly When you install the Windows 8 1 operating system you might need one of the following country or region codes 64 User Guide Installing device drivers Device driver is the program that operates a particular hardware device of the computer If a device does not perform well or you install anew device you need to install or update the corresponding device driver For example if you use the Windows 7 operating system to use the USB 3 0 connector you need to download and install the USB 3 0 driver To download the lat
42. or more If the system is still not reset remove the ac power adapter and the battery Boot problems Print these instructions now and keep them with your computer for reference later Chapter 8 Troubleshooting computer problems 97 If you receive an error message before the operating system loads follow the appropriate corrective actions for POST error messages If you receive an error message while the operating system is loading the desktop configuration after the POST is completed check the following items 1 Goto the Lenovo Support Web site at http www lenovo com support and search for the error message 2 Go to the Microsoft Knowledge Base homepage at http support microsoft com and search for the error message Sleep and hibernation problems e Problem The computer enters sleep mode unexpectedly Solution If the microprocessor overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components Check the settings for sleep mode e Problem The computer enters sleep mode the system status indicator blinks slowly immediately after the power on self test Solution Make sure that The battery is charged The operating temperature is within the acceptable range Refer to Operating environment on page 11 If the battery is charged and the temperature is within range have the computer serviced e Problem A critical low b
43. or wipe your hands to remove any excess dirt or moisture from the fingers e Enroll and use a different finger for authentication e f your hands are dry apply lotion to them For more information on how to use the fingerprint reader refer to the help system of the Lenovo Fingerprint Manager program Notice on deleting data from your hard disk drive hybrid drive or solid state drive Some of the data stored on the hard disk drive hybrid drive or solid state drive might be sensitive Handing your computer over to someone else without deleting the loaded software such as operating systems and application software might even violate license agreements Be sure to delete data stored on the hard disk drive hybrid drive or solid state drive before you dispose of sell or hand over your computer You can use the following methods to delete data from the hard disk drive hybrid drive or solid state drive e Move the data to the Recycle Bin and then empty the Recycle Bin e Delete the data e Format your hard disk drive hybrid drive or solid state drive using the software for initializing it e Use the recovery program provided by Lenovo to bring the hard disk drive hybrid drive or solid state drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself In other words the data retrieval processing is disabled under an operating system such as
44. provides information about how to protect your computer from theft and unauthorized use e Attaching a mechanical lock on page 53 e Using passwords on page 53 e Hard disk security on page 57 e Using the fingerprint reader on page 58 e Notice on deleting data from your hard disk drive hybrid drive or solid state drive on page 60 e Using firewalls on page 61 e Protecting data against viruses on page 61 Attaching a mechanical lock You can attach a mechanical lock to your computer to help prevent it from being removed without your permission Attach a mechanical lock to the keyhole of the computer then secure the chain on the lock to a stationary object Refer to the instructions shipped with the mechanical lock Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password If you have set a power on password a supervisor password or a hard disk password it unlocks automatically when the computer resumes from sleep mo
45. settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive hybrid drive or solid state drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure that the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key Chapter 9 Recovery overview 103 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 106 4 Do one of the following e To rescue files from your hard disk drive hybrid drive or solid state drive or from a backup click Rescue files and follow the instructions on the screen e To restore your hard disk drive hybrid drive or solid state drive from a Rescue and Recovery backup or to restore your hard disk drive hybrid drive or solid state drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace
46. site Registering your computer Register your computer with Lenovo For more information see Registering your computer on page 17 Downloading system updates Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible e What is the problem Is it continuous or intermittent e Is there an error message What is the error code if any e What operating system are you using Which version e Which software programs were running at the time of the problem e Can the problem be reproduced If so how Recording system information The serial number label is on the bottom of your computer Record the machine type and the serial number e What is the name of your Lenovo product e What is the machine type e What is the serial number Getting help and service If you need help service technical assistance or just want more information about Lenovo products you will find a wide variety of sources available from Lenovo to assist you This section contains information about
47. the European Union Sarah Ye a O Copyright Lenovo 2014 135 135 135 135 135 135 135 137 137 137 138 138 Battery recycling information for Taiwan 139 Battery recycling information for the United States and Canada tot aa er 99 Recycling information fer China soos e a 189 Appendix C Restriction of Hazardous Substances Directive RoHS 141 European Union ROHS 141 China RoHS 2 2 2 2 nn nn 142 India ROHS o 2 2 2 2 nn nn 148 Turkish ROHS 2 2 2 2 2 nn nn nn 143 Ukraine RoHS 22 2 2 nn nn nn 143 Appendix D ENERGY STAR model information 145 Appendix E Notices 147 Trademarks 2 2 2 2 nn eee ee 148 iv User Guide Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer Failure to do so might lead to discomfort or injury or cause your computer to fail Protect yourself from the heat that your computer generates When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot The temperature they reach depends on the amount of system activity and the level of charge in the battery Extended contact with your body even through clothing could cause discomfort or even a skin burn e Avoid keeping your hands your lap or any other part of your body in contact with a hot sect
48. the UEFI environment Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment Select network stack priority for UEFI PXE boot Enables or disables boot support for USB storage devices If you select Disabled the external USB devices cannot be charged through USB connectors If you select Enabled the Always On USB connector enables you to charge some mobile digital devices and smartphones when the computer is powered off or in hibernation mode on the condition that the ac power adapter is connected Set the USB 3 0 controller mode for the ports shared between USB 2 0 and USB 3 0 controllers If you select Auto it enables you to connect and route appropriate USB 3 0 or USB 2 0 connectors If you select Enabled it enables USB 3 0 mode and allows USB 3 0 to be supported in the operating system If you select Disabled it disables and hides the USB 3 0 controller and USB 3 0 Chapter 6 Advanced configuration 67 Table 3 Config menu items continued Fn and Ctrl Key swap Intel SpeedStep technology Adaptive Thermal Management 68 User Guide Comments connectors will work as USB 2 0 connectors Keyboard Mouse Display Boot Display Device Total Graphics Memory e Disabled e Enabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn key t
49. the following For Windows 7 Refer to the help information system of the Power Manager program For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 12 For Windows 8 1 Open the Lenovo Settings program and click Power gt 30 Day Standby To put your computer into sleep mode do the following For Windows 7 Use the Start menu shutdown option For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to bring up the charms Then click Settings gt Power gt Sleep 30 User Guide e Hibernation mode By using this mode you can turn off your computer completely without saving files or exiting any programs that are running When the computer enters hibernation mode all open programs folders and files are saved to the hard disk drive hybrid drive or solid state drive and then the computer turns off To put the computer into hibernation mode do the following For Windows 7 Open the Start menu then click the arrow next to the Shut down button Click Hibernate from the menu displayed For Windows 8 1 Define what the power button does first then press the power button to put the computer into hibernation mode For more information see Front view If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled
50. to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 Appendix A Regulatory information 133 FC Industry Canada Class B emission compliance statement CAN ICES 3 B NMB 3 B European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices EU contact Lenovo Einsteinova 21 851 01 Bratislava Slovakia ce German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU
51. to water or rain Do not short circuit it Store it in a cool dry place Keep it away from children The battery is a consumable supply If your battery begins to discharge too quickly replace the battery with a new one of the type recommended by Lenovo For more information about replacing the battery contact your Customer Support Center nie Do not drop crush or puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or coin cell battery If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer bancer Only recharge the battery strictly according to instructions included in the product documentation bancer Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards 32 User Guide Manor There is a danger of an explosion if the coin cell battery is incorrectly placed The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse into water 2 allow it to heat to more t
52. where to go for additional information about Lenovo and our products what to do if you experience a problem with your computer and whom to call for service should it be necessary O Copyright Lenovo 2014 127 Information about your computer and preinstalled software if any is available in the documentation that comes with your computer The documentation includes printed books online books readme files and help files In addition information about Lenovo products is available on the World Wide Web Microsoft Service Packs are the latest software source for Windows product updates They are available through Web download connection charges might apply or through disc For more specific information and links go to http www microsoft com Lenovo offers technical assistance with installation of or questions related to Service Packs for your Lenovo preinstalled Microsoft Windows product For information contact the Customer Support Center Using diagnostic programs Many computer problems can be solved without outside assistance If you experience a problem with your computer the first place to start is the troubleshooting information in your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identif
53. 5 reseller or a Lenovo marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive hybrid drive or solid state drive e User hard disk password If a user hard disk password has been set but no master hard disk password has been the user must enter the user hard disk password to access files and applications on the hard disk drive hybrid drive or solid state drive e Master hard disk password The master hard disk password also requires a user hard disk password The master hard disk password is usually set and used by a system administrator It enables the administrator to access any hard disk drive hybrid drive or solid state drive in a system like a master key The administrator sets the master password then assigns a user password for each computer in the network The user can then change the user password as desired but the administrator still can get access by using the master password When a master hard disk password is set only the administrator can remove the user hard disk password Setting a hard disk password Before you start print these instructions To set a hard disk password do the following 1 Turn off your computer Wait for about five seconds and then turn on the computer again 2 When the logo s
54. B 134 User Guide Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Korea Class B compliance statement BS 0101 88 EL SSA 0121012 WAAS BS AAUVASIVILA FE TOM ASHE AS 5222 oH DE NAAM ASE UEU Japan VCCI Class B compliance statement CORB I7ABEMBEMRE CI CORE NERMCRAJO C EEB ELTUEJFI CORENITIARTLES a Y EII TE HEnde SERA ECICENDIES FUR BLA BCE TIEL URW RMUSL TRE VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase ABADEREMN 20A 4 AFORE T SBMS Ti el BM SRM JISC 61000 3 2 HAM Lenovo product service information for Taiwan AR Lenovo Fm RIA BAN fay BA Fe BAB AS 1 BRS BD 2S SAHARA AO SA ARI Ba 0800 000 702 Eurasian compliance mark EH Brazil regulatory notice Ouvir sons com mais de 85 decib is por longos periodos pode provocar danos ao sistema auditivo Mexico regulatory notice Advertencia En Mexico la operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 est
55. C to 43 0 C 41 F to 109 F Chapter 1 Product overview 11 At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery its temperature must be at least 10 C 50 F e Relative humidity Operating 8 to 80 Storage 5 to 95 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention e Keep electrical appliances such as an electric fan radio air conditioner and microwave oven away from the computer The strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive or hybrid drive e Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur e Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Note The available programs are subject to change without notice To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from
56. Control Panel The icon name displayed in the search result or Control Panel might be different from the program name You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table Note If you do not find the program you need open the Lenovo ThinkVantage Tools program to find the dimmed icon for the program Then double click the icon to install the program To access Lenovo programs through Windows Search do the following 1 Click the Start button and then type the program name or the icon name into the search box 2 Locate the program by the program name or the icon name and then click the program to launch it To access Lenovo programs from Control Panel do the following Note Some Lenovo programs might not be displayed in Control Panel To find these programs use Windows Search 1 Click Start gt Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Locate the program by the icon name and then click the program to launch it Depending on the model your computer might support the following Lenovo programs Note The available programs are subject to change without notice 12 User Guide Table 1 Lenovo programs available on the Windows 7 operating system Progam name III omnes Fingerprint Manager Pro or Lenovo Fingerprint Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager Manager Acc
57. Fl Variable Block Data was destroyed Solution The system EFI Variable Block Data might have been corrupted The computer uses the default settings Run ThinkPad Setup to reconfigure the settings If you still see the same error code have the computer serviced Message 0271 Real time clock error Solution Have the computer serviced Message 1802 Unauthorized network card is plugged in Solution The network card is not supported on this computer Remove it Message 1820 More than one external fingerprint readers are attached Solution Power off and remove all but the reader that you set up within your main operating system Message 2000 ThinkVantage Active Protection sensor diagnostics failed Chapter 8 Troubleshooting computer problems 85 Solution ThinkVantage Active Protection sensor is not working correctly Have the computer serviced Message 2100 Detection error on HDDO Main HDD Solution The hard disk drive or hybrid drive is not working Have the hard disk drive or hybrid drive serviced Message 2101 Detection error on HDD1 Ultrabay HDD Solution The hard disk drive or hybrid drive is not working Have the hard disk drive or hybrid drive serviced Message 2102 Detection error on HDD2 Mini SATA Solution The Mini SATA device is not working Have the Mini SATA device serviced Message 2110 Read error on HDDO Main HDD Solution The hard disk drive or hybrid drive is not working Have th
58. Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse
59. Substances in Electrical and Electronic Equipment EEE T rkiye EEE Y netmeligine Uygunluk Beyan Bu Lenovo r n T C evre ve Orman Bakanl n n Elektrik ve Elektronik Esyalarda Baz Zararl Maddelerin Kullan m n n S n rland r lmas na Dair Y netmelik EEE direktiflerine uygundur EEE Y netmeligine Uygundur Ukraine RoHS Llum nigTBepa gt KyeMo uo npoaykuia JleHOBO BianoBigae BuMOraM HOPMaTuBHUX akTiB Y kpaiHn AK OODMexyt0Tb BMICT HEDEINE4HNX peyoBuH Appendix C Restriction of Hazardous Substances Directive RoHS 143 144 User Guide Appendix D ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation Lenovo computers of the following machine types if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR program requirements for computers 20DC Tx 20DD Rx 20DE and 20EH By using ENERGY STAR qualified products and taking advantage of the power management features of your computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of gre
60. The media card slot supports the following four types of cards e MultiMediaCard MMC e Secure Digital eXtended Capacity SDXC card e Secure Digital SD card e Secure Digital High Capacity SDHC card Note Your computer does not support the CPRM feature for the SD card Attention While transferring data to or from a flash media card such as an SD card do not put your computer into sleep or hibernation mode before the data transfer completes otherwise your data could become damaged Inserting a flash media card Attention Before you start installing a flash media card touch a metal table or a grounded metal object This action reduces any static electricity from your body To insert a flash media card do the following 38 User Guide Locate the appropriate type of slot for your card See Locating computer controls connectors and indicators on page 1 2 Ensure that the metal contacts are facing down and pointing toward to the card slot 3 Press the card firmly into the card slot Ift 1 2 3 he plug and play feature is not enabled do the following Go to Control Panel Click Hardware and Sound Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a flash media card Attention
61. ThinkPad User Guide ThinkPad E450 E455 and E450c Note Before using this information and the product it supports be sure to read and understand the following e Safety Warranty and Setup Guide e Regulatory Notice e Important safety information on page vi e Appendix E Notices on page 147 The Safety Warranty and Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com ThinkPadUserGuides and follow the instructions on the screen Second Edition November 2014 O Copyright Lenovo 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Read this first Important safety information fog as Conditions that require immediate action Service and upgrades i Power cords and power adapters Extension cords and related devices Plugs and outlets Power supply statement External devices General battery notice Notice for built in rechargeable battery E Notice for non rechargeable coin cell battery Heat and product ventilation Electrical current safety information Liquid crystal display LCD notice Using headphones or earphones Additional safety information Chapter 1 Product overview Locating computer controls connectors and indica
62. a speaker does not produce sound Solution Once the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device The procedure is as follows 1 Open Control Panel 2 Click All Control Panel Items 3 Click the SmartAudio icon The SmartAudio window opens 4 Look at the playback devices If you have attached a headphone the headphone will be automatically set as the default device and the icon for that headphone will be checked 5 To set a different device as the default double click the icon for those speakers That icon will now have a check mark Chapter 8 Troubleshooting computer problems 95 6 Play any sound by use of a music program such as Windows Media Player Make sure that sound comes from the speakers For details refer to the help information system for SmartAudio Fingerprint reader problems e Problem The surface of the reader is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth e Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader refer to Maintaining the fingerprint reader Battery and power problems This topi
63. ached remove the battery and again start with step 2 If the computer starts with ac power but does not start when the battery is attached call the Customer Support Center for support 3 While the computer is off remove all sources of power battery and the ac power adapter Remove all external devices that are attached to your computer keyboard mouse printer scanner and so on Repeat step 2 If step 2 is unsuccessful continue with step 4 Note The following steps involve removing static sensitive components from your computer Make sure that you are properly grounded and remove all sources of power attached to the computer If you are uncomfortable or unsure about removing components call the Customer Support Center for assistance 4 While the computer is off remove all sources of power and external hardware Remove any non original memory module added to your computer After removing the extra memory module and reinstalling the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer there are increased chances of spilling liquids on the keyboard Because most liquids conduct electricity liquid spilled on the keyboard could create numerou
64. ack your computer in a tightly packed suitcase or bag Before putting your computer in a carrying case make sure that it is off in sleep mode or in hibernation mode Do not put a computer in a carrying case while it is turned on Important safety information Note Read the important safety information first This information can help you safely use your notebook computer Follow and retain all information included with your computer The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition
65. ad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and external products that provide the adjustability and features that you want Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology Some technologies are already provided in your operating system Others can be purchased through vendors Users also can use the Ease of Access Center provided in the Windows operating system to configure their computers to suit their physical and cognitive needs The Ease of Access Center is a central location that you can use to configure the accessibility settings and programs available in the Microsoft Windows operating system To use the Ease of Access Center open Control Panel and click Ease of Access gt Ease of Access Center The following information provides ways to help users who have hearing vision and mobility limitations get the most out of their computer experience 46 User Guide On screen notification On screen notification helps hearing impaired people be aware of the status of their computer On screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer As a result system alerts are noticeable even when they are not heard For exam
66. agement Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered 128 User Guide e Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted parts contain a 7 character or 10 character identification in the format FRU XXXXXXX or FRU XXXXXXXXXX Identification of software problem sources Configuration of UEFI BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Warranty information in the Safety Warranty and Setup Guide that comes with your computer If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available e Machine type and model e Serial numbers of your computer monitor and other components or your proof of pur
67. an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed by doing the following 1 Open Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties pane make sure that you see this message Device Status This device is working properly If Keys on the keyboard still do not work have the computer serviced e Problem A number is displayed when you type a letter 90 User Guide Solution The numeric lock function is on To disable it press Fn NumLock Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices including the computer display the external monitor and audio devices Computer screen problems Problem The screen is blank Solution Do the following Press the brightness up key to bring up the image If you are using the ac pow
68. and then type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced e Problem When turn on the computer only a white cursor is displayed on a blank screen Solution If you have modified a partition on your hard disk drive hybrid drive or solid state drive by using partition software information about that partition or the master boot record might have been destroyed 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used the partition software examine the partition on the hard disk drive hybrid drive or solid state drive by using the software and recover the partition if required Use the recovery solutions to restore the system to the factory default state If the problem persists have the computer serviced e Problem My screen goes blank while the computer is on Solution Your screen saver or power management might have been enabled Do either of the following Touch the TrackPoint pointing device or the ThinkPad trackpad or press a key to exit the screen saver Press the power button to resume the computer from sleep or hibernation mode Beep errors Table 6 Beep errors Problem One short beep pause three short beeps pause three Make sure that memory modules are installed correctly If more short beeps and one short beep they are and you still
69. are licensed for use with the Windows 8 1 operating system are shipped with the Windows 8 1 license key digitally encoded into the computer hardware If your computer model is licensed to use the Windows 8 1 Pro operating system that license contains downgrade rights which permit you to use the Windows 7 Professional operating system in place of the Windows 8 1 Pro operating system if you prefer For more information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx Chapter 1 Product overview 9 Depending on the computer model the Genuine Microsoft label might be located on the computer cover under the battery or on the power adapter The following illustration shows the location of the Genuine Microsoft label on the back cover of the computer Features This topic lists the features of your computer To view the system properties of your computer do the following e For Windows 7 Click Start and right click Computer Then click Properties e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to bring up the charms Then click Settings gt PC info Memory e Double data rate 3 low voltage synchronous dynamic random access memory modules DDR3 LV SDRAM Storage device e 2 5 inch form factor 7 mm height hard disk drive e 2 5 inch form factor 7 mm height solid state drive e 2 5 inch form factor 7 mm height hybrid drive Display The colo
70. are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the ThinkPad Setup program For detailed information on how to temporarily or permanently change the startup device sequence see Startup menu on page 74 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery overview for the Windows 8 1 operating systems This section provides information about the recovery solutions for the Windows 8 1 operating systems A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 1 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 107 Re
71. atteries power adapters printers scanners keyboards mice and more You can shop at Lenovo 24 hours a day 7 days a week directly over the World Wide Web All you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com accessories services index html ThinkPad OneLink Dock Depending on the model your computer might support the ThinkPad OneLink Dock hereafter referred to as the dock Attach your computer to the dock to expand the working capability This topic provides basic information about the dock For detailed information about using the dock refer to the documentation that comes with the dock Note Depending on the model your dock might look slightly different from the illustrations in this topic Front view Security lock slot To protect your dock from theft you can purchase a security cable lock such as a Kensington style cable lock that fits this security lock slot to lock your dock to a desk table or other non permanent fixture O Copyright Lenovo 2014 41 EI USB 3 0 connector Used to connect devices that are compatible with USB 3 0 and USB 2 0 El Always on USB connector By default the Always on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode hibernation mode or is off For more information refer to the documentation that comes with the dock El Combo audio connector Used to conn
72. attery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and plug it into an electrical outlet or replace the battery with a charged one e Problem The computer display remains blank after you press Fn to return from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the sleep mode When resuming the computer from the sleep mode without attaching the external monitor or turning it on and the computer display remains blank press the brightness up key to bring up the computer display e Problem The computer does not return from sleep mode or the system status indicator blinks slowly and the computer does not work Solution If the system does not return from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator If the system status indicator blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn If the system status indicator is off your computer is in power off state or hibernation mode Connect the ac power adapter to the computer then press the power button to resume operation If the system still does not re
73. ble to enable this setting again Secure Boot Secure Boot e Disabled Disabled is the default value when OS Optimisezd Enabled is set toDisabled Enabled is the default value when OS Optimisezd is set toEnabled Enable or disable the UEFI Secure Boot feature Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Note To enable Secure Boot you need to set the startup setting as UEFI Chapter 6 Advanced configuration 73 Table 4 Security menu items continued Comments Only and set CSM Support as No Platform Mode e Setup Mode Specify the system User Mode operating mode Secure Boot Mode e Standard Mode Specify the system e Custom Mode operating mode Reset to Setup Mode e Yes This option is used to clear No the current platform key and put the system into Setup Mode You can install your own platform key and customize the Secure Boot signature databases in Setup Mode Secure Boot mode will be set to Custom Mode Restore Factory keys e Yes This option is used to No restore all keys and certificates in Secure Boot databases to factory defaults Any customized Secure Boot settings will be erased and the default platform key will be re established along with the original signature databases including certificate for Windows 8 1 operating system Clear All Secure Boot Keys Yes This option is used to clea
74. built into your computer can be protected by UEFI BIOS Disk Encryption hard disk drive Disk Encryption hybrid drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive Disk Encryption hybrid drive or Encryption solid state drive This feature helps to protect your computer against security attacks on media NAND flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature set a hard disk password for the internal storage device Using the fingerprint reader Depending on the model your computer might have a fingerprint reader Fingerprint authentication can replace your Windows password In this way you can log on to your computer simply and securely To enable fingerprint authentication enroll your fingerprints first Enrolling your fingerprint To enroll your fingerprints do the following 1 Start the Lenovo Fingerprint Manager program For instructions on how to start the Fingerprint Manager Pro program see Lenovo programs on page 12 2 Enter the Windows password as required 3 Click the icon for the finger that you want to enroll and constantly swipe your corresponding finger across the fingerprint reader until the enrollment completes For more information see Swiping your finger over the fingerprint reader on page 58 4 Click Finish Your fingerprint is enrolled successfully Note It is recommended that you enro
75. by default If you put your computer into hibernation mode with the wake up function enabled the computer consumes a small amount of power To enable the wake up function do the following 1 Go to Control Panel and click System and Security 2 Click Administrative Tools 3 Click Task Scheduler If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the left pane select the task folder for which you want to enable the wake up function The scheduled tasks are displayed 5 Click a scheduled task and then click the Conditions tab 6 Under Power select the check box for Wake the computer to run this task To put the computer into hibernation mode change your power plan settings by doing the following For Windows 7 Start the Power Manager program and then click the Power Plan tab Then follow the instructions on the screen For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 12 For Windows 8 1 Go to the desktop Right click the battery status icon in the Windows notification area and click Power Options click Change plan settings that is next to your power plan Then follow the instructions on the screen e Wireless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off This will i help conserve power To turn off the wireless feature
76. c contains instructions on troubleshooting battery and power problems Battery problems e Problem The battery cannot be fully charged in the standard charge time when the computer is powered off Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged battery If the battery cannot be fully charged in 24 hours use a new battery e Problem Your computer shuts down before the battery status icon in the Windows notification area shows empty or your computer operates after the battery status icon in the Windows notification area shows empty Solution Discharge and recharge the battery e Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery operating time is still short use a new battery e Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again e Problem The battery cannot be charged Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools re
77. ch and movement You can use the trackpad to perform the same point and click actions as you would using a traditional mouse You also can use the trackpad to perform a variety of touch gestures This topic introduces the frequently used touch gestures such as tapping dragging scrolling and rotating For more gestures see the help information system of the ThinkPad pointing device Notes e When using two or more fingers ensure that you position your fingers slightly apart e Some gestures are not available if the last action was done from the TrackPoint pointing device e Some gestures are only available when you are using certain apps e Depending on the model your computer might look different from the illustrations in this topic Tap Tap anywhere on the trackpad with one finger to select or open an item Two finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Two finger zoom out Put two fingers on the trackpad and move them closer together a to zoom out 26 User Guide Two finger tap Tap anywhere on the trackpad with two fingers to display a shortcut menu Two finger rotate Put two fingers on the trackpad and rotate them clockwise or counterclockwise to rotate an item Two finger zoom in Put two fingers on the trackpad and 4 move them farther apart to zoom in A
78. chase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice The latest phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for Lenovo and non Lenovo hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html Chapter 11 Getting support 129 130 User Guide Appendix A Regulatory information Wireless related information Wireless interoperability Wireless LAN Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS Complementary Code Keying CCK and or Orthogonal Frequency
79. click Help Notes 1 After restoring your hard disk drive hybrid drive or solid state drive to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers on page 105 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive hybrid drive or solid state drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and
80. connector Used to connect a monitor that supports Digital Visual Interface DVI connection Lenovo OneLink connector Connect the Lenovo OneLink connector to the computer 44 User Guide Chapter 4 You and your computer This chapter provides information about accessibility comfort and travelling with your computer Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing the latest information and technology to our customers with disabilities Refer to the accessibility information that outlines our efforts in this area See Accessibility information on page 46 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding lighting sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting
81. creen is displayed press F1 to start the ThinkPad Setup program 3 Select Security gt Password gt Hard disk 1 Password by using the directional keys 4 A password window is displayed You are prompted to select User or User Master Select User if you want to set only one hard disk password Select User Master if you want to set a user hard disk password and a master hard disk password for example if you are an administrator or a supervisor e If you select User do the following a When a window for typing the new password opens type your new password in the Enter New Password field and press Enter b Inthe Confirm New Password field retype the password you just entered and press Enter e If you select User Master do the following a First set a user hard disk password When a message window prompts you to set the user hard disk password press Enter to continue Type your new user hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter b Then set a master hard disk password When a message window prompts you to set the master hard disk password Press Enter to continue Type your new master hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is
82. d click Screen resolution Click the Monitor 2 icon Select Extend these displays for multiple displays Click the Monitor 1 icon for the primary display the computer display Set the resolution for the primary display Click the Monitor 2 icon for the external monitor Set the screen resolution for the secondary display O O ON DOA FW PY i Set the relative position of each monitor by dragging its icon You can set the monitors in any relative position but the icons must touch each other _ k Click OK to apply the changes Note To change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors e Problem If you use the Extend desktop function you cannot set a higher resolution or higher refresh rate on the secondary display Solution Change the resolution and the color depth to lower settings for the primary display Refer to the solution to the above problem e Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location e Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600x1200
83. d drive or solid state drive into the slot Jj and position the hard disk drive hybrid drive or solid state drive firmly into place 114 User Guide 8 Install the screws to secure the hard disk drive hybrid drive or solid state drive 9 Connect the battery cable Chapter 10 Replacing devices 115 10 Attach the cover fl and pivot it downwards PH Then tighten the screws EJ 11 Turn the computer over Connect the ac power adapter and all cables Replacing the memory module Before you start print these instructions and read Important safety information on page vi Increasing memory capacity is an effective way to make programs run faster Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start installing a memory module touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the memory module To replace the memory module do the following 1 Turn off the computer Then disconnect the ac power adapter and all cables from the computer Wait several minutes to let the computer cool 2 Close the computer display and turn it over 116 User Guide 3 Loosen the screws F and then remove the cover H 4 Disconnect the battery connector Chap
84. d upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned off and that the product is unplugged from any power source If you have any questions or concerns contact the Customer Support Center Copyright Lenovo 2014 vii Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION AA Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Power cords and power adapters Minen Use only the power cords and power adapter
85. de Note If a Windows password has been set you will be prompted to enter it Typing passwords A LJ When this icon is displayed type a power on password or a supervisor password m When this icon is displayed type a user hard disk password To type a master hard disk password 1 press F1 When the icon changes to Q al type the master hard disk password Note To return to the icon m press F1 again Power on password You can set a power on password to help protect your computer against unauthorized access O Copyright Lenovo 2014 53 If you set a power on password the password prompt is displayed on the screen whenever you turn on the computer You must enter the correct password to start using the computer Setting changing or removing a power on password Before you start print these instructions To set change or remove a power on password do the following 1 Turn off your computer Wait for about five seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security gt Password gt Power on Password by using the directional keys 4 Depending on your need do one of the following e To set a password do the following a Inthe Enter New Password field type a desired password and press Enter b Inthe Confirm New Password field retype the password and press Enter e To change a password do the following a Inthe Ente
86. del your computer might come with one microphone H Camera Use the camera to take pictures or hold a video conference For more information see Using the camera on page 38 El Power button Press the power button to turn on the computer or put the computer into sleep mode For how to turn off the computer see Frequently asked questions on page 17 If your computer is completely unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops responding on page 83 for more information You also can define what the power button does For example by pressing the power button you can turn off the computer or put the computer into sleep or hibernation mode To change what the power button does do the following 1 From the desktop click the battery status icon in the Windows notification area on the taskbar 2 Click More power options gt Choose what the power buttons do 3 Follow the instructions on the screen Note Use Lenovo programs for advanced power settings e For Windows 7 Use the Power Manager program e For Windows 8 1 Use the Lenovo Settings program or more information see Lenovo programs on page 12 Fi f t Li x 12 ThinkPad pointing device EJ TrackPoint pointing stick ThinkPad trackpad El TrackPoint buttons available on some models The keyboard contains the ThinkPad pointing devic
87. depends on the video chip that has been installed on your computer Click OK If the information is incorrect reinstall the device driver Check the monitor type and if necessary update the driver by doing the following 92 User Guide Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Click Advanced Settings 6 Click the Monitor tab Check the monitor information window to make sure that the monitor type 12 13 14 15 16 is correct If it is click OK to close the window otherwise do the following If more than one monitor type is displayed select Generic PnP Monitor or Generic Non PnP Monitor Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation Click the Driver tab 10 11 Click Update Driver Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer Clear the Show compatible hardware check box Select your monitor manufacturer and model After updating the driver click Close Set Resolution Note To c
88. displayed Select Yes to save the configuration changes and exit The next time you turn on your computer type the user or master hard disk password to start your computer and access the operating system 56 User Guide Changing or removing a hard disk password To change or remove the hard disk password do the following e If you are in User Master hard disk mode you can select either User HDP or Master HDP to change the password depending on your needs If you select User HDP mode follow the following steps to change the user hard disk password 1 Type the current user hard disk password in the Enter Current Password field and press Enter 2 Type the new password in the Enter New Password field and press Enter then retype the password in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter again to continue The user hard disk password is changed Note The hard disk password cannot be removed in User HDP mode If you select Master HDP mode follow the following steps to change the master hard disk password 1 Type the current master hard disk password in the Enter Current Password field and press Enter 2 Type the new master hard disk password in the Enter New Password field and press Enter then retype the new password you just entered in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter to continue The master hard disk pa
89. do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired if necessary In the unlikely event that you notice any of the following conditions or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance e Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of overheating smoke sparks or fire e Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery e Acracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement Service an
90. e Pointing selecting and dragging are all part of a single process that you can perform without moving your fingers from a typing position For more information see ThinkPad pointing device on page 20 E System status indicator The illuminated dot in the ThinkPad logo functions as a system status indicator For the detailed information about the indicator see Status indicators on page 6 lA Fingerprint reader available on some models Some models have a fingerprint reader Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with a password For more information about the fingerprint reader see Using the fingerprint reader on page 58 2 User Guide EZ Media card slot Your computer is equipped with a media card reader which provides a media card slot Insert your flash media card into the media card slot to read the data on the card For more information about the supported cards see Using a flash media card on page 38 Right side view Figure 2 ThinkPad E450 E455 and E450c right side view USB 3 0 connectors E High Definition Multimedia Interface HDMI connector El Ethernet connector Dl ac power connector USB 3 0 connectors The Universal Serial Bus USB 3 0 connectors are used for connecting USB compatible devices such as a USB keyboard or a USB mouse Note When you attach a USB cable to this USB connector ensure that the USB
91. e Enable USB charge from the computer battery even when the computer is off check box and click OK or Apply e For Windows 8 1 Press the Windows key to go to the Start screen Click Lenovo Settings gt Power In this area move the switch to the On position in the Enable Always On USB area and select Enable even when the computer is off and click OK or Apply Attention When you attach a USB cable to this USB connector ensure that the USB mark is facing upward Otherwise the connector might get damaged E Combo audio connector To listen to the sound from your computer connect headphones or a headset that has a 3 5 mm 4 pole plug to the combo audio connector Notes e If you are using a headset with a function switch do not press this switch while using the headset If you press it the headset microphone will be disabled and the integrated microphones on the computer will be enabled instead e The combo audio connector does not support a conventional microphone For more information see Using audio features on page 37 Chapter 1 Product overview 5 Bottom view Figure 4 ThinkPad E450 E455 and E450c bottom view Wireless LAN card slot E Memory upgrade slots El Speakers E Built in battery El Wireless LAN card slot Your computer might have a wireless LAN card installed for you to establish wireless LAN connections E Memory upgrade slot You can increase the amount of memory in your computer by installing a m
92. e Quick Diagnostics Option Key Display Disabled Enabled Select the boot device when you press the power button to turn on the computer Select the boot device when the computer wakes from LAN If Wake On LAN is enabled a network administrator can turn on all of the computers in a LAN remotely by use of network management software Select system boot capability e Both Select priority of boot options between UEFI and Legacy UEFI Only The computer will start from the UEFI enabled operating system Legacy Only The computer will boot from any operating system other than the UEFI enabled one Note If you select UEFI Only the computer cannot start from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy Only mode CSM Support is not selectable Screen during the POST e Quick The ThinkPad Logo screen is displayed Diagnostics Test messages are displayed Note You can also enter Diagnostic mode by pressing Esc during POST If you select Disabled then the message To interrupt normal startup press Enter is not displayed during the POST Chapter 6 Advanced configuration 75 Table 5 Startup menu items continued Boot Device List F12 Option e Disabled If you select Enabled the F12 key e Enabled is recogniz
93. e any other file on your computer they are susceptible to corruption and might not perform correctly if corruption occurs It is not always necessary to download the latest drivers However you should download the latest driver for a component if you notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Goto http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended or
94. e drive e Record your password and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the hard disk drive hybrid drive or solid state drive You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive hybrid drive or solid state drive replaced Proof of purchase is required and a fee will be charged for parts and service Hard disk security To protect passwords from unauthorized security attacks refer to the following tips to maximize security Chapter 5 Security 57 e Set a power on password as well as a hard disk password for your internal hard disk drive hybrid drive or solid state drive Refer to the procedures in Power on password on page 53 and Hard disk passwords on page 56 For security a longer password is recommended e If a Disk Encryption hard disk drive Disk Encryption hybrid drive or a Disk Encryption solid state drive is installed in your computer be sure to protect the contents of your computer memory from unauthorized access by use of drive encryption software e Before you dispose of sell or hand over your computer delete the data stored on it For more information refer to Notice on deleting data from your hard disk drive hybrid drive or solid state drive on page 60 The hard disk drive hybrid drive or solid state drive
95. e equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Appendix A Regulatory information 135 136 User Guide Appendix B WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on product recycling offerings can be found on Lenovo s Internet site at http www lenovo com social_responsibility us en Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example the European WEEE Directive India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and
96. e hard disk drive or hybrid drive serviced Message 2111 Read error on HDD1 Ultrabay HDD Solution The hard disk drive or hybrid drive is not working Have the hard disk drive or hybrid drive serviced Message 2112 Read error on HDD2 Mini SATA Solution The Mini SATA device is not working Have the Mini SATA device serviced Message 2200 Machine Type and Serial Number are invalid Solution Machine Type and Serial Number are invalid Have the computer serviced Message 2201 Machine UUID is invalid Solution Machine UUID is invalid Have the computer serviced Message Fan error Solution Cooling fan has failed Shut down the computer immediately and have the computer serviced Message Thermal sensing error Solution The thermal sensor is not functioning correctly Shut down the computer immediately and have the computer serviced Message This system does not support batteries that are not genuine Lenovo made or authorized The system will continue to boot but may not charge unauthorized batteries Press the ESC key to continue Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Solution Replace the battery with the correct Lenovo battery for this computer If you still see the same error message contact Lenovo service to have the computer serviced Message The battery installed is not supported
97. e installing the Windows 7 operating system 7 Install the device drivers See Installing device drivers on page 65 8 Install the Windows 7 fix modules You can find the Windows 7 fix modules in the C SWTOOLS OSFIXES directory For more information go to the Microsoft Knowledge Base home page at http support microsoft com 9 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise the operating system will not start correctly When you install the Windows 7 operating system you might need one of the following country or region codes O Copyright Lenovo 2014 63 C CO A EEE Installing the Windows 8 1 operating system Before you start print these instructions Attention The process of installing a new operating system deletes all the data on your hard disk drive hybrid drive or solid state drive including the data that were stored in a hidden folder To install the Windows 8 1 operating system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 65 2 Select Startup gt Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 1
98. e lighting for example will help you maintain desirable levels of comfort and performance Questions about vision The visual display screens of ThinkPad notebook computers are designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 45 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your working surface to accommodate many posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your preferences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and taking work breaks Many ThinkP
99. e most common networking problems Ethernet problems e Problem Your computer cannot connect to the network Solution Make sure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are using the correct device driver To install the correct driver do the following 1 Go to Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make sure that the switch port also is configured for full duplex Setting wrong duplex mode can degrade performance cause data loss or result in lost connections 88 User Guide You have installed all networking software that is necessary for your network envir
100. ean Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en ROHS_Communication pdf Copyright Lenovo 2014 141 China RoHS Amt ARMEER E PBR RR E IK a TV SRA SIRI AM Pb Hg Cd Cr VI PBB PBDE EPAI EE BR X O O O O O ARE HE X O O O O O LIX X O O O O O LCD HIR X O O O O O CAHIR RICH ICH LCD HR X O O O O O LED 15 ICH MH X O O O O O Ate X O O O O O Earth X O O O O O EHRE X O O O O O Ar Es M X O O O O O HMHF AF KERGESI T 11364 E Hl 0 RRA RAAE ZRNA RMS PN BYE GB T 26572 HERZEN a RUE X RRA E DARAN DAMA FS EE GB T 26572 UE E REA WA WX DEE BRIS EREOR AIOE BR TT ES ASDA EM EHER HF ZEN ERAN CPCB RAAT RER CIC MERA EEG Are A REALS ERA EA HVS RIO MAINE Alas FER AERA SEAT AY i i ERNA OR 0 ORAS FASABR CEPuP 5 R P BC Cer oh AY IE RAE E J HHR 142 User Guide India RoHS RoHS compliant as per E Waste Management amp Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous
101. ecovery program enables you to back up all your hard disk drive hybrid drive or solid state drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive hybrid drive or solid state drive e On the secondary hard disk drive hybrid drive or solid state drive if a secondary hard disk drive hybrid drive or solid state drive is installed in your computer e On an attached external USB hard disk drive or solid state drive e On a network drive e On recordable discs a recordable external optical drive is required for this option After you have backed up the contents on the hard disk drive you can restore the complete contents of the hard disk drive hybrid drive or solid state drive restore only the selected files or restore only the Windows operating system and applications Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 102 User Guide 3 Click Back up your hard drive and select backup operation options Then follow the instructi
102. ect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug El System status indicator The indicator on the illuminated ThinkPad logo functions the same as the ones on the computer For details see Status indicators on page 6 i Power button The power button on the dock functions the same as the one on the computer Rear view USB 2 0 connector Used to connect devices that are compatible with USB 2 0 H Ethernet connector Used to connect the dock to an Ethernet LAN The indicators on this connector have the same function as the ones on the computer EJ HDMI connector Used to connect a digital audio device or video monitor that is compatible with HDMI E Power connector Used to connect the ac power adapter H Lenovo OneLink connector Connect the Lenovo OneLink connector to the computer ThinkPad OneLink Pro Dock Depending on the model your computer might support the ThinkPad OneLink Pro Dock hereafter referred to as the dock Attach your computer to the dock to expand the working capability This topic provides basic information about the dock For detailed information about using the dock refer to the documentation that comes with the dock Note Depending on the model your dock might look slightly different from the illustrations in this topic 42 User Guide Front view Security lock slot To protect your dock from theft you can purchase a security cable lock such as a Kensington style
103. ect or open an item You also can tap anywhere on the surface of the trackpad with one finger to perform the left click action Right click Press the right click zone J to display a shortcut menu You also can tap anywhere on the surface of the trackpad with two fingers to perform the right click action Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Ensure that you position your two fingers slightly apart from each other With the trackpad you also can perform a variety of touch gestures For information about using the touch gestures see Trackpad touch gestures on page 26 Chapter 2 Using your computer 23 ThinkPad pointing device without TrackPoint buttons This type of ThinkPad pointing device consists of the following components Pointing stick EJ Trackpad Depending on your preference you can use the pointing device in one of the following modes e TrackPoint mode e Trackpad mode e Classic TrackPoint mode To change a mode for the pointing device see Customizing the ThinkPad pointing device on page 27 Note By default the TrackPoint mode and the Trackpad mode are both enabled You can use either one of them TrackPoint mode In the TrackPoint mode use the pointing stick to move the pointer and use the trackpad to perform other actions such as left click right click and scroll
104. ed and the Boot Menu window is displayed Boot Order Lock e Disabled If you select Disabled your computer e Enabled will boot using the default priority If you select Enabled your computer will boot using the priority you have customized Restart menu To exit the ThinkPad Setup program and restart the computer select Restart from the ThinkPad Setup menu The following submenu items are displayed e Exit Saving Changes Save the changes and restart the computer e Exit Discarding Changes Discard the changes and restart the computer e Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 1 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention e Discard Changes Discard the changes e Save Changes Save the changes Updating your system UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows environment When you install a new program a device driver or hardware you might be informed to update the UEFI BIOS For instructions on how to update the UEFI
105. emory module in the memory upgrade slot Memory modules are available as options from Lenovo El Speakers Your computer is equipped with a pair of stereo speakers El Battery Use your computer with the battery power whenever ac power is unavailable El Storage drive Your computer has a large capacity customer upgradable storage drive installed Depending on the model the storage drive can be a storage drive to meet various storage demands Note The hidden service partition is the reason why there is less free space than expected on your hard disk drive hybrid drive or solid state drive This reduction is more noticeable on the solid state drive because of its smaller capacity Status indicators Your computer has several status indicators showing the status of your computer Note Your computer keyboard might look different from the following illustration 6 User Guide El Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function For more information see Special keys on page 19 El Speaker mute indicator When the speaker mute indicator is on the speakers are muted El Microphone mute indicator When the microphone mute indicator is on the microphones are muted El Camera status indicator When the camera status indicator is on the camera is in use EIG System status indicators There are two ThinkPad logos on your computer one on the palm rest and the other on the outer lid The
106. enhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time By using ENERGY STAR qualified products and taking advantage of the power management features of the computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power e Turn off the display After 10 minutes e Put the computer into sleep After 20 minutes e Advanced power settings Turn off hard disks After 15 minutes Hibernate Never Copyright Lenovo 2014 145 To awaken the computer from sleep mode press the Fn key on your keyboard For more information about these settings see the Windows Help and Support information
107. enovo or a disassembled or modified battery is not covered by the warranty Battery abuse or mishandling can cause overheat liquid leakage or an explosion To avoid possible injury do the following Do not open dissemble or service any battery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that the batteries be charged about once per year to prevent overdischarge Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations Notice for built in rechargeable battery Dancer Do not attempt to replace the built in rechargeable battery Replacement of the battery must be done by a Lenovo authorized repair facility or technician Only recharge the battery strictly according to instructions included in the product documentation The Lenovo authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations X User Guide Notice for non rechargeable coin cell battery AMoiiice
108. er adapter or using the battery and the battery gauge shows that the battery is not depleted press the brightness up key En to make the screen brighter If your computer is in sleep mode press Fn to resume from the sleep mode If the problem persists follow the solution for the following problem Problem The screen is unreadable or distorted Solution Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Connect the external monitor to your computer and then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button 4 Select the external monitor and set Resolution 5 Click Advanced Settings 6 Click the Monitor tab Check the monitor information to make sure that the monitor type is correct If the monitor type is correct click OK to close the window otherwise proceed with the following steps 1 If more than two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor 2 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Click the Driver tab 4 Click Update Driver 5 Click Browse my comp
109. er simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded e For Windows 7 1 Press the wireless switching key d and then follow the instructions on the screen to enable the Bluetooth feature 2 Right click the data that you want to send 3 Select Send To gt Bluetooth Devices 4 Select a Bluetooth device and then follow the instructions on the screen e For Windows 8 1 1 Goto the desktop and then right click the data that you want to send 2 Select Send To gt Bluetooth Devices 3 Select a Bluetooth device and then follow the instructions on the screen For more information refer to the Windows help information system and the Bluetooth help information system Using an external display You can use an external display such as a projector or a monitor to give presentations or to expand your workspace This topic introduces how to connect an external display choose display modes and change display settings Your computer supports the following video resolution provided that the external monitor also supports that resolution Chapter 2 Using your computer 35 e Up to 1920 x 1200 with an external display connected to the VGA connector e Up to 2560 x 1600 with an external display connected to the mini DisplayPort connector For more information about the external display refer to the manuals provided with it Connecting an externa
110. essing Lenovo programs on the Windows 8 1 operating system You can access Lenovo programs on the Windows 8 1 operating system from the Start screen or the Apps screen Press the Windows key H to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need click the arrow icon 4 to go to the Apps screen Find the desired program in the list or search for the program in the search box Note If you do not find the program you need go to Lenovo PC Experience gt Lenovo Tools Then you can find the program you need Depending on the model your computer might support the following Lenovo programs Note The available programs are subject to change without notice e Active Protection System e Fingerprint Manager Pro e Lenovo Companion e Lenovo Microphone Mute e Lenovo QuickCast e SHAREit e Lenovo QuickControl e Lenovo Settings e Lenovo Solution Center e Lenovo PC Experience Chapter 1 Product overview 13 Password Manager System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note The available programs are subject to change without notice Access Connections Windows 7 The Access Connections program is a connectivity assistant program for creating and managing location profiles Each location profile stores all the network and Internet configuration settings needed for connecting to a network infrastructure from a
111. est device drivers do the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select your product name to view all the device drivers for your computer 3 Select the device drivers you that you need and follow the instructions on the screen Attention Do not download the device drivers from the Windows Update Web Always download the device drivers from http www lenovo com ThinkPadDrivers If you use the Windows 7 operating system you also can find the device drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 105 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Turn on the computer When the ThinkPad logo is displayed press F1 The ThinkPad Setup program starts If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and start the ThinkPad Setup program If you do not enter the password you cannot change the configurations that are protected by the supervisor password For more information refer to Using passwords on page 53 2 Use the cursor keys to select a tab or use the cursor keys to locate an item and press Enter to select it
112. file contains information on how to reinstall that device driver e lf the subfolder for the device contains a file of setup information a file with the extension inf you can use the Add New Hardware program in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled by use of this program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the device driver file from the device subfolder e Inthe subfolder for the device look for the executable file a file with the extension exe Double click the file and follow the instructions on the screen Chapter 9 Recovery overview 105 Attention If you need updated device drivers for your computer do not download them from the Windows Update Web site Obtain them from Lenovo For more information see Making sure device drivers are current on page 78 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 104 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive hybrid drive or solid state drive to the factory default settings See Creating and using a recovery media on page 101 Note If you
113. freshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started 3 Follow the instructions on the screen to refresh your computer 106 User Guide Resetting your computer to the factory default settings If you want to recycle your computer or just start over you can reset your computer to the factory default settings Resetting the computer will reinstall the operating system reinstall all the programs that came with your computer and reset all the settings to the factory default settings Attention If you reset the computer to the factory default settings all your personal files and settings will be deleted To avoid data loss make a backup copy of allthe data that you want to keep To reset your computer to the factory default settings do the following 1 Move your pointer to the to
114. gister your computer If you are using a Windows 7 operating system you also can register your computer through the preinstalled Lenovo Product Registration program The program launches automatically after you have used your computer for a period of time Follow the instructions on the screen to register your computer Frequently asked questions The following are a few tips that will help you optimize the use of your computer To ensure that you receive the best performance from your computer go to the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can get my user guide in another language e To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How to turn off my computer O Copyright Lenovo 2014 17 e For Windows 7 Open the Start menu then click Shut down For Windows 8 1 Do one of the following Go to the Start screen by pressing the Windows key click the power icon in the top right corner of the screen then click Shut down Move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Power gt Shut down Note You also can open the Settings charm by pressing the settings key EA How do I use battery power more effectively when am on the go e To conserve power or to su
115. gon Backup amp Recovery 10 Home or later Creating and using a recovery media You can use recovery media to restore the hard disk drive hybrid drive or solid state drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Creating recovery media This section provides instructions on how to create recovery media Note You can create recovery media using discs or external USB storage devices Copyright Lenovo 2014 101 To create recovery media click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media on different operating systems e You can use recovery media to restore the computer to the factory default settings only Yo
116. han 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet and other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer y bancer Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Attention e If you want to use the wireless features on an airplane check the wireless services with the airline before boarding the airplane e lf there are restrictions on the use of computer wireless features on an airplane you need to disable the wireless features of your computer before boarding Depending on the wireless devices installed on your computer you might be able to use the following wireless networks e Wireless LAN connection e Bluetooth connection Using the wireless LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of ne
117. hands in the typing position and use your index finger or middle finger to apply pressure to the pointing stick nonslip cap Use either thumb to press the left click button or right click button e Point Use the TrackPoint pointing stick J to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick e Left click Press the left click button J to select or open an item e Right click Press the right click button EJ to display a shortcut menu e Scroll Press and hold the dotted scroll bar EY while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Trackpad The entire trackpad is sensitive to finger touch and movement You can use the trackpad to perform all the pointing clicking and scrolling functions of a traditional mouse 22 User Guide The trackpad can be divided into two zones by its function El Left click zone Primary click zone H Right click zone Secondary click zone To use the trackpad refer to the following instructions Point Slide one finger across the surface of the trackpad to move the pointer accordingly Left click Press the left click zone to sel
118. hange the color settings select the Monitor tab then set Colors Click OK e Problem The screen is unreadable or distorted Solution Make sure that The monitor information is correct and the appropriate monitor type is selected Refer to the solution to the above problem Make sure that an appropriate refresh rate is selected by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer e N O 0 gt Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Monitor tab Select the correct screen refresh rate e Problem Wrong characters are displayed on the screen Solution Did you follow the correct procedure when installing the operating system or program If you did have the external monitor serviced Chapter 8 Troubleshooting computer problems 93 e Problem The Extend desktop function does not work Solution Enable the Extend desktop function by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet Turn on the external monitor and the computer Right click on the desktop an
119. hapter 10 Replacing devices 121 7 Pivot the keyboard slightly upward J until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard as shown FJ 8 Gently put the keyboard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following 122 User Guide 1 Attach the connectors and then turn over the keyboard 2 Insert the keyboard into the space under the keyboard bezel frame as shown Ensure that the edge of the keyboard is under the keyboard bezel frame as shown Chapter 10 Replacing devices 123 3 Slide the keyboard in the direction shown by the arrows 4 Install the screws to secure the keyboard 5 Connect the battery cable 124 User Guide 6 Attach the cover and pivot it downwards PJ Then tighten the screws El 7 Turn the computer over Connect the ac power adapter and all cables Chapter 10 Replacing devices 125 126 User Guide Chapter 11 Getting support This chapter provides information about getting help and support from Lenovo e Before you contact Lenovo on page 127 e Getting help and service on page 127 e Purchasing additional services on page 129 Before you contact Lenovo Often you can solve your computer problems by referring to the information in the explanations of error codes running diagnostic programs or by consulting the Lenovo Web
120. hard disk drive or hybrid drive When you carry your computer This is a normal characteristic of a hard disk drive or hybrid drive and is not a defect e Problem The hard disk drive or hybrid drive does not work Solution On the Boot menu of ThinkPad Setup make sure that the hard disk drive or hybrid drive is on the Boot priority order list If it is on the Excluded from boot order list it is disabled Select the entry for it on the list and press the Shift 1 key This moves the entry to the Boot priority order list e Problem After setting a hard disk password on the hard disk drive or hybrid drive of the computer you moved the drive to another computer Now you cannot unlock the hard disk password Solution Your computer supports an enhanced password algorithm Computers older than yours might not support such a security function A solid state drive problem Problem When you compress files or folders by use of the data compression function in Windows and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation tool in Windows for faster access to the data A software problem Problem A application does not run correctly Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application Check the follo
121. has many backup options available for your computer Rewritable external optical drives are available for most machines and are easily installed e Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 9 Recovery overview on page 101 e Update device drivers and the UEFI BIOS when needed e Profile your machine at http www lenovo com support to keep up to date with current drivers and revisions e Keep up to date for device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues e Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved the minor issues e If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way Remove all external devices such as the printer keyboard and so on Make sure that your battery is charged and your computer has the ac power connected Access ThinkPad Setup and load the default settings Restart the computer and start the recovery operation If your computer uses discs as the recovery media do not remove the disc from the drive until prompted to do so Copyright Lenovo 2014 77 e For suspected hard disk drive hybrid dri
122. install it and recharge the battery If it still cannot be charged have it serviced An ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed in the Windows notification area 96 User Guide Solution Do the following 1 Make sure that the connection of the ac power adapter is correct For instructions on connecting the ac power adapter see Safety Warranty and Setup Guide that comes with your computer 2 Ifthe connection of the ac power adapter is correct turn off the computer then disconnect the ac power adapter and remove the main battery 3 Reinstall the battery and reconnect the ac power adapter then turn on the computer 4 Ifthe power adapter icon still is not displayed in the Windows notification area and the system status indicator does not blink three times when an ac power source is connected have the ac power adapter and your computer serviced Note If you are using the Windows 7 operating system to display the power adapter power plug icon click Show hidden icons in the Windows notification area Power problems Print these instructions now and keep it with your computer for reference later If your computer is getting no power at all check the following items 1 Verify the power button The power button is lit whenever the computer is on 2 Check all power connections Remove any po
123. ion of the computer for any extended time e Periodically take hands from using the keyboard by lifting your hands from the palm rest When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn e Do not place the ac power adapter in contact with any part of your body while it is in use e Never use it to warm your body To avoid spills and the danger of electrical shock keep liquids away from your computer Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could interfere with the operation of your computer Copyright Lenovo 2014 v Protect your computer and data when moving it Before moving a computer equipped with a hard disk drive or hybrid drive do one of the following e Turn it off e Put it in sleep mode e Put it in hibernation mode This will help to prevent damage to the computer and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushioning and protection Do not p
124. ired ES Switches the display output location between the computer display and an external monitor For more information refer to Using an external display on page 35 Note To switch between the computer display and an external monitor the Windows P key combination also is available E Enables or disables the built in wireless networking features For more information on the wireless features refer to Wireless connections on page 33 For Windows 8 1 Opens the Settings charm For Windows 7 Opens Control Panel B For Windows 8 1 Opens the Search charm For Windows 7 Opens Windows Search Views the programs that you have opened e ss For Windows 8 1 Views all the programs For Windows 7 Opens Computer e Fn B Has the same function as the Break key e Fn P Has the same function as the Pause key e Fn S Has the same function as the SysRq key e Fn K Has the same function as the ScrLK key Windows key On the Windows 7 operating system press the Windows key to open the Start menu On the Windows 8 1 operating systems press the Windows key to switch between the current workspace and the Start screen For information about using the Windows key with other keys refer to the help information system of the Windows operating system ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse such as moving the pointer left clicking
125. is solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive hybrid drive or solid state drive using the Rescue and Recovery program you can restore the hard disk drive hybrid drive or solid state drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive hybrid drive or solid state drive to the factory default settings If you have multiple partitions on your hard disk drive hybrid drive or solid state drive you have the option to restore the factory default settings to the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive hybrid drive or solid state drive from a Rescue and Recovery backup or restore the hard disk drive hybrid drive or solid state drive to the factory default
126. kPad E450c machine type 20EH This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject
127. l display You can use either a wired display or a wireless display The wired display can be connected to the HDMI VGA or mini DisplayPort connector by a cable The wireless display can be added through the Wi Di or Miracast function e Connecting a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer such as the VGA connector mini DisplayPort connector or HDMI connector 2 Connect the external display to an electrical outlet 3 Turn on the external display If your computer cannot detect the external display right click on the desktop then click Screen resolution gt Detect e Connecting a wireless display Note To use a wireless display ensure that both your computer and the external display support the Wi Di or Miracast feature For Windows 7 Open the Lenovo QuickDisplay program and follow the instructions on the screen For how to access the Lenovo QuickDisplay program see Lenovo programs on page 12 For Windows 8 1 1 Move your pointer to the top right or bottom right corner of the screen to display the charms 2 Click Devices gt Projector gt Add a wireless display 3 Select the desired wireless display and follow the instructions on the screen For more information see the help information systems of the Lenovo QuickDisplay program and the Windows 8 1 ope
128. label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a preinstalled wireless module by yourself For module replacement you must contact Lenovo service first Lenovo is not responsible for any damage caused by unauthorized replacement Certificate of Authenticity label The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operatingsystem Thelicensed Windows versionand product key associated with the computer are printed on this label Record this information and keep it in a safe place You might need these numbers to start your computer orreinstall the Windows 7 operating system Depending on the model the Certificate of Authenticity label can be on the computer cover under thebattery or on the power adapter For more information about the Certificate of Authenticity label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Certificate of Authenticity label on the bottom cover Genuine Microsoft label The Genuine Microsoft label is provided on the following computer models e Some computer models based on geographic location that are licensed to use the Windows 8 1 operating system e All computer models that are licensed to use the Windows 8 1 Pro operating system The version of the operating system is printed on the label Lenovo computers that
129. layed when you restart the computer If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system 70 User Guide Table 4 Security menu items continued Menu item Submenuitem selection Comments Password at Boot Device e Disabled List Enabled Password Count Exceeded e Disabled Error e Enabled Set Minimum Length e Disabled e Password length options Power On Password e Disabled e Enabled Hard Disk1 Password e Disabled e Enabled UEFI BIOS Update Option Flash BIOS Updating by e Disabled End Users Enabled Secure RollBack Prevention e Disabled e Enabled If the Security password is set this option is used to specify whether the Security password must be entered to display the F12 boot device list Select Enabled to prompt for the Security password Select Disabled to proceed without any user action required Select Enabled to show the POST 0199 error and prompt for the Security password Select Disabled to hide the POST 0199 error and proceed without any user action required Specify a minimum length for the power on password and hard disk password By default this is set to Disabled If you set the supervisor password and specify a minimum length for passwords no one but you can change the length Refer to Power on password on page 53
130. ll more than one fingerprint in case of any injuries to your fingers Swiping your finger over the fingerprint reader To swipe your finger over the reader do the following 58 User Guide 1 Placethe top joint of your fingeron the sensor 2 Apply light pressure and swipe your finger toward youacross thethe reader in one smooth motion Do not lift your finger when you are swiping it Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your fingernail or anything hard e Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the reader is dirty or stained e The surface of the reader is wet Chapter 5 Security 59 e The reader often fails to enroll or authenticate your fingerprint If your finger has any of the following conditions you might not be able to register or authenticate it e Your finger is wrinkled e Your finger is rough dry or injured e Your finger is stained with dirt mud or oil e The surface of your finger is different from when you enrolled your fingerprint e Your finger is wet e A finger is used that has not been enrolled To improve the situation try the following e Clean
131. me situations you might need to install a new operating system This topic provides instructions on how to install a new operating system Installing the Windows 7 operating system Before you start print these instructions Attention The process of installing a new operating system deletes all the data on your hard disk drive hybrid drive or solid state drive including the data that were stored in a hidden folder To install the Windows 7 operating system do the following 1 Copy all the subdirectories and files in the C SWTOOLS directory to a removable storage device e The supplement files for the Windows 7 operating system are in the C SWTOOLS OSFIXES directory e The device drivers are in the C SWTOOLS DRIVERS directory e The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 65 3 Select Startup gt UEFI Legacy Boot Then do one of the following e To install the Windows 7 32 bit operating system select Legacy Only or Both e To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only e To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 4 Press the F10 key to exit the ThinkPad Setup program 5 Insert the Windows 7 operating system installation DVD into the external optical drive and restart the computer 6 Restore the C 1SWTOOLS directory that you backed up befor
132. mputer problems Diagnosing problems Troubleshooting er Computer stops responding Spills on the keyboard Error messages Errors without messages Beep errors fo sre Memory module problems Networking problems Problems with the ae and thier pointing devices Problems with the display and multimedia devices jee Fingerprint reader ES Battery and power problems Problems with drives and other Sorge devices A software ria No 207 os Problems with ports and connectors ii User Guide 53 54 56 57 58 60 61 61 63 63 63 64 65 65 65 66 69 70 74 76 76 77 77 78 79 80 83 83 83 83 84 84 87 87 88 88 90 91 96 96 99 99 100 Chapter 9 Recovery overview Recovery overview for the Windows 7 operating system a Creating and using a recovery media Performing backup and recovery operations Using the Rescue and Recover workspace Creating and using a rescue medium Reinstalling preinstalled programs and device drivers pod Bi a o od Solving recovery problems Recovery overview for the Windows 8 1 operating systems F Refreshing your computer Resetting your computer to the factory default settings Using the advanced startup options Recovering your ra cial if Windows 8 1 fails to start ba Creating and using recovery media Chapter 10 Replacing devices Static electricity prevention Replacing the coin cell battery Replacing the storage
133. n cause damage and permanent loss of data Observe the following guidelines e Replace the hard disk drive hybrid drive or solid state drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive hybrid drive or solid state drive are not designed for frequent changes or drive swapping e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs any physical shocks e Do not apply pressure to the cover of the drive e Do not touch the connector e Before removing the hard disk drive hybrid drive or solid state drive make a backup copy of all the information on it and then turn off the computer e Never remove the drive while the computer is operating in sleep mode or in hibernation mode To replace the hard disk drive hybrid drive or solid state drive do the following 1 Turn off the computer Then disconnect the ac power adapter and all cables from the computer Wait several minutes to let the computer cool 2 Close the computer display and turn the computer over 112 User Guide 3 Loosen the screws F and then remove the cover H 4 Disconnect the battery connector Chapter 10 Replacing devices 113 5 Remove the screws that secure the hard disk drive hybrid drive or solid state drive 6 Lift the tab and remove the hard disk drive hybrid drive or solid state drive 7 Insert the hard disk drive hybri
134. n 13 cm or 5 inches e Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F e Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it might become electrostatically charged Such a charge might be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following e Avoid directly exposing your computer to the air from an appliance that can produce negative ions e Keep your computer and peripherals as far as possible from such an appliance e Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be gentle with your computer e Avoid placing any objects including paper between the display and
135. n adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter 7 Preventing problems 81 82 User Guide Chapter 8 Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer e Diagnosing problems on page 83 e Troubleshooting on page 83 Diagnosing problems If you experience problems with your computer use the Lenovo Solution Center program as a starting point for solving them The Lenovo Solution Center program enables
136. nce program helps you work more easily and securely by providing easy access to various programs such as Active Protection System User Guide and Lenovo Solution Center Active Protection System Windows 7 and Windows 8 1 The Active Protection System program protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive such as system tilt excessive vibration or shock The hard disk drive is less vulnerable to damage when it is not operating This is because when the hard disk drive is not operating the system stops it from spinning and might also move the read and write heads of the drive to areas that do not contain data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the hard disk drive Fingerprint Manager Pro or Lenovo Fingerprint Manager Windows 7 and Windows 8 1 If your computer comes with a fingerprint reader the Fingerprint Manager Pro program or Lenovo Fingerprint Manager program enables you to enroll your fingerprint and associate it with your passwords As a result the fingerprint authentication can replace your password and enable simple and secure user access Lenovo Microphone Mute Windows 7 and Windows 8 1 The Lenovo Microphone Mute program enables you to set which recording devices will be controlled by the microphone mute key on your computer By pressing the microphone
137. ndows 7 operating system on page 12 e For Windows 8 1 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 1 operating system on page 13 Tips for using the wireless LAN feature To achieve the best connection use the following guidelines e Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer e Open your computer lid to an angle of slightly more than 90 degrees e f you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded Checking the wireless LAN connection status You can check the wireless LAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge i Power to the wireless radio is off or no signal _ Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point i Ben Power
138. nserting a flash media card Removing a flash media card Chapter 3 TERA your computer 2 Finding ThinkPad options ThinkPad OneLink Dock ThinkPad OneLink Pro Dock Chapter 4 You and your computer Accessibility and comfort Ergonomic information Comfort Accessibility ipronvation F Traveling with your computer Travel tips Travel accessories Chapter 5 Security Attaching a mechanical lock Using passwords Typing passwords 20 20 20 26 27 27 28 28 29 29 30 30 30 31 33 33 33 35 36 36 37 37 38 38 38 39 41 41 41 42 45 45 45 46 46 50 50 50 53 53 53 53 Power on password Supervisor password Hard disk passwords Hard disk security Using the fingerprint reader Notice on deleting data from your hard disk alive hybrid drive or solid state drive Using firewalls han Protecting data against viruses Chapter 6 Advanced configuration Installing a new operating system foe Installing the Windows 7 operating system Installing the Windows 8 1 operating system Installing device drivers Using the ThinkPad Setup program Main menu Config menu Date and Time menu Security menu Startup menu Restart menu Updating your system UEFI BIOS Chapter 7 Preventing problems General tips for preventing problems Making sure device drivers are current Taking care of your computer Ja Cleaning the cover of your computer Chapter 8 Troubleshooting co
139. nts that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium battery must comply with local ordinances and regulations Disposing of a disused battery from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery or a nickel metal hydride battery If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery you must comply with local ordinances and regulations You also can
140. o keep the software on the computer up to date by downloading and installing software packages including ThinkVantage programs device drivers Unified Extensible Firmware Interface UEFI basic input output system BIOS updates and other third party programs 16 User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components This chapter contains the following topics e Registering your computer on page 17 e Frequently asked questions on page 17 e Special keys on page 19 e ThinkPad pointing device on page 20 e Power management on page 28 e Connecting to the network on page 33 e Using an external display on page 35 e Using audio features on page 37 e Using the camera on page 38 e Using a flash media card on page 38 Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem In addition some locations offer extended privileges and services to registered users When you register your computer with Lenovo you also will receive the following benefits e Quicker service when you call Lenovo for help e Automatic notification of free software and special promotional offers To register your computer with Lenovo go to http www lenovo com register and follow the instructions on the screen to re
141. o resume the computer from sleep mode to normal operation ThinkPad LCD Analog VGA Select the display device that is to be activated at boot time This selection HDMI is effective for boot time Display on Dock password prompt and ThinkPad Setup Allocate total memory which Intel internal graphics device shares Notes e f you select 512 MB the maximum usable memory may be reduced on the 32 bit operating system This sub menu is available on models with an Intel CPU e Disabled e Enabled Select the mode of Intel SpeedStep technology at runtime Mode for AC e Maximum Performance e Maximum Performance Always e highest speed Battery Optimized Battery Optimized Mode for Battery Always lowest speed Note This sub menu is available on models with an Intel CPU e Maximum Performance Battery Optimized Scheme for AC e Maximize Performance If you select Maximize Performance it reduces CPU throttling If you select Balanced it balances the fan sound the computer temperature and the computer performance e Balanced Scheme for Battery e Maximize Performance Balanced Note This sub menu is available on models with an Intel CPU Table 3 Config menu items continuea Menu item Submenu item Selection Comments CPU Power Management e Disabled e Enabled Intel R Rapid Start e Disabled Technology Enabled Enter after Immediately 1 minute 2 min
142. olution To bring up the image press the display mode switching key Ea and select the desired monitor If the problem persists do the following 1 2 3 Connect the external monitor to another computer to make sure that it works Reconnect the external monitor to your computer Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only If you view output on both the computer display and the external monitor the external monitor screen will be blank or distorted e Problem You cannot set a higher resolution than the present one on your external monitor Solution Make sure that the monitor information is correct Do the following 1 a A O N 6 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Adapter tab Make sure that the correct device driver name is shown in the adapter information window Note The device driver name
143. on Note If your computer enters sleep or hibernation mode when the battery is low but the alarm message has not yet been displayed the message will be displayed when the computer resumes To resume normal operation when the message is displayed click OK Using the ac power The power to run your computer can come either from the battery or from ac power While you use ac power the batteries charge automatically Your computer comes with an ac power adapter and a power cord e ac power adapter Converts ac power for notebook computer use e Power cord Connects the ac outlet and the ac power adapter Connecting to ac power To connect the computer to ac power do the following Attention Using an improper power cord might cause severe damage to your computer Note Ensure that you perform the actions in the order in which they are listed 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to the power connector of the computer 3 Connect the power cord into an electrical outlet Tips on using the ac power adapter e When the ac power adapter is not in use disconnect it from the electrical outlet e Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer e Before you charge the battery make sure that its temperature is at least 10 C 50 F e You can charge the battery when the ac power adapter is connected to the computer and
144. on password The supervisor password overrides the power on password e lf both a supervisor password and a power on password are set you can do the following only if you have the supervisor password Changing or deleting the power on password Changing or deleting the supervisor password Changing date and time Specifying the minimum length for power on password and hard disk password Erasing the fingerprint data Enabling or disabling the following features 54 User Guide Wake on LAN and Flash over LAN Lock UEFI BIOS Settings Password at unattended boot Boot Device List F12 Option Boot Order Lock Flash BIOS Updating by End Users Internal network device Internal wireless device Internal Bluetooth device Internal Network Option ROM Security mode Fingerprint reader priority Notes e The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier e When Lock UEFI BIOS Settings option is enabled all BIOS settings cannot be changed To change the settings a supervisor password is required Setting changing or removing a supervisor password Before you start print these instructions Only a system administrator can set change or remove a supervisor password To set change or remove a supervisor password do the following 1 Turn off your computer Wait for about five seconds and then turn on the compu
145. onfigurations might cause unexpected results Table 3 Config menu items Network Wake On LAN e Disabled Enable the computer to AC Only power on when the Ethernet controller receives a magic e AC and Battery packet a special network message If you select AC Only Wake on LAN is enabled only when the ac power adapter is attached If you select AC and Battery Wake on LAN is enabled with any power sources Notes e The magic packet type Wake on LAN requires ac power The Wake on LAN function does not work when a hard disk password is set Ethernet LAN Option ROM Disabled Loads the Ethernet LAN Option ROM to enable 66 User Guide Table 3 Config menu items continued Menu item Submenu item Selection Comments for Legacy Only boot mode or Both with Legacy first UEFI IPv4 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI IPv6 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI PXE Boot Priority for Both with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled USB UEFI BIOS Support Always On USB Always On USB Charge in battery mode USB 3 0 Mode Enabled Disabled Enabled Disabled Enabled IPv6 First IPv4 First Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Auto startup from an integrated network device Enable or disable Internet Protocol Version 4 IPv4 network stack for
146. onment Check with your LAN administrator for the necessary networking software e Problem The adapter stops working for no apparent reason Solution The network driver files might be corrupt or missing Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed e Problem If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Solution Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X e Problem The Wake on LAN feature is not working Solution Make sure that Wake on LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings e Problem If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem cannot connect to the network using the built in wireless network card Solution Make sure that e Your wireless LAN driver is the latest version e Your computer is within range of a wireless access point e The wireless radio is enabled Note If you are using the Windows 7 operating system
147. ons on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery program main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 103 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive hybrid drive or solid state drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive hybrid drive or solid state drive and transfer them to a network drive or other recordable media such as a USB device or a disc Th
148. optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on your computer and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you For more information about how to use the System Update program refer to the help information system of the program 78 User Guide Taking care of your computer Although your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following the important tips in this topic you will get the most use and enjoyment out of your computer Be careful about where and how you work e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags e Keep your computer away from magnets activated cellular phones electrical appliances or speakers more tha
149. ows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens Select the recovery drive as the boot device Select a preferred language and then select a preferred keyboard layout Click Troubleshoot to display the optional recovery solutions oa A Ww N Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings For more information about the recovery solutions provided by the Windows 8 1 operating system go to http go microsoft com fwlink LinkID 263800 108 User Guide Chapter 10 Replacing devices This chapter provides instructions on how to install or replace hardware for your computer e Static electricity prevention on page 109 e Replacing the coin cell battery on page 109 e Replacing the storage drive on page 112 e Replacing the memory module on page 116 e Replacing the keyboard on page 119 Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an o
150. p right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 Inthe Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following e To perform a quick format click Just remove my files to start the process The process will take several minutes e To perform a complete format click Fully clean the drive to start the process The process will take several hours 4 Follow the instructions on the screen to reset your computer to the factory default settings Using the advanced startup options With the advanced startup options you can change the firmware settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your com
151. ple when you select one object with your keyboard the object is highlighted When you move the pointer to one object with your mouse the introductory text of the object is displayed To use on screen notification open Control Panel click Ease of Access gt Ease of Access Center and then click Use text or visual alternative for sounds Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer To use audio notification open Control Panel click Ease of Access gt Ease of Access Center gt Use the computer without a display and then select Turn on Audio Description Narrator Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like error messages To open Narrator do the following e For Windows 7 Click the Start button Then type Narrator into the search field In the list of results click Narrator e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Narrator into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Narrator For more information about how to use and configure Narrator see the Windows Help and Support information system Screen reader technologies Screen reader technologies are primarily
152. ption or a CRU do not open the static protective package that contains the part until the instructions direct you to install the part When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package e Do not place the part on the computer cover or other metal surface Replacing the coin cell battery Before you start print these instructions and read Important safety information on page vi Mancen If the coin cell battery is incorrectly replaced there is danger of an explosion The coin cell battery contains a small amount of harmful substances To avoid pos
153. puter is capable of operating independently from the Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Chapter 9 Recovery overview 107 Creating recovery media To create recovery media you need a USB drive with at least 8 GB of storage The required USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your pointer to the top right or bottom right corner of the screen to display
154. r gt No all keys and certificates in Secure Boot databases You can install your own keys and certificates after selecting this option Startup menu To change the startup settings of your computer select the Startup tab from the ThinkPad Setup menu Attention e After you change the startup sequence ensure that you select a correct device during a copy a save or a format operation Otherwise your data might be erased or overwritten e If you are using the BitLocker drive encryption do not change the startup sequence BitLocker drive encryption locks the computer from starting once detects the change of startup sequence To change the startup sequence temporarily so that the computer starts from a desired drive do the following 1 Turn off the computer 2 Turn on the computer When the ThinkPad logo is displayed press the F12 key 3 Select the device that you want the computer to start from 74 User Guide Note The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found The following table lists the Startup menu items Default values are in boldface Note Some items are displayed on the menu only if the computer supports the corresponding features Table 5 Startup menu items EN N u MON UEFI Legacy Boot e Both e UEFI Only e Legacy Only UEFI Legacy Boot Priority e UEFI First e Legacy First CSM Support for UEFI Only e No e Yes Boot Mod
155. r Current Password field type the current power on password and press Enter b Inthe Enter New Password field type the new power on password and press Enter then retype the password in the Confirm New Password field and Press Enter e To remove a password do the following a Inthe Enter Current Password field type the current power on password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place Otherwise if you forget the password you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features e If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password e The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power
156. r display uses the Thin Film Transistor TFT technology e Size 14 0 inches 355 6 mm e Resolution LCD Up to 1366 x 768 or 1600 x 900 depending on the model External monitor Up to 2048 x 1536 e Brightness control e Camera e Microphones Keyboard e 6 row keyboard e ThinkPad pointing device 10 User Guide e Function keys Interface e External monitor connector HDMI connector e Combo audio connector e Two USB 3 0 connectors e One Always On USB connector USB 2 0 e RJ45 Ethernet connector e 4 in 1 media card slot e Lenovo OneLink connector e ac power connector Wireless features e Integrated wireless LAN e Integrated Bluetooth Security features e Fingerprint reader available on some models Specifications This section lists the physical specifications for your computer Size e Width 339 mm 13 35 inches e Depth 239 mm 9 41 inches e Height 24 4 mm 0 96 inches Heat output e 45W 154 Btu hr or 65 W 222 Btu hr maximum depending on the model Power source ac power adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Operating environment This section provides information about the operating environment of your computer Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0
157. r makes a beep when you turn it on When you experience a problem refer to the corresponding sections in this topic to try to solve the problem by yourself Computer stops responding Print these instructions now and keep it with your computer for reference later If your computer is completely unresponsive you cannot use the ThinkPad pointing device or the keyboard do the following O Copyright Lenovo 2014 83 1 Press and hold the power button either your computer or the connected ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock hereinafter called the dock until the computer turns off After the computer is turned off restart by pressing the power button If the computer does not turn on continue with step 2 Note Do not remove the battery connector and the ac power adapter or the battery connector and the dock to reset the computer 2 While the computer is turned off remove all power sources from the computer battery connector and the ac power adapter or battery connector and the dock Hold down the power button for 10 seconds Plug in the ac power adapter or the dock while keeping the battery out of the computer If the computer does not turn back on continue with step 3 Note Once the computer starts up and enters the Windows environment use the proper shutdown procedure to turn the computer off Once the computer is off reattach the battery and restart the computer If the computer does not start with the battery reatt
158. r plan settings To achieve this do the following 1 From the desktop click the battery status icon in the Windows notification area on the taskbar 2 Click More power options gt Change plan settings 3 Follow the instructions on the screen Note Use Lenovo programs for advanced power settings e For Windows 7 Use the Power Manager program e For Windows 8 1 Use the Lenovo Settings program For more information see Lenovo programs on page 12 Power saving modes There are several modes that you can use at any time to conserve power This section introduces each mode and gives tips on the effective use of battery power e Screen blank mode for Windows 7 only The computer display requires considerable battery power To turn off the power to the display and make the computer enter screen blank mode right click the battery gauge icon in the Windows notification area and select Power off display e Sleep mode In sleep mode your work is saved to memory and then the hard disk drive hybrid drive or solid state drive and the computer display are turned off When your computer wakes up your work is restored within seconds Depending on the model your computer might support the 30 Day Standby function When this function is enabled the computer consumes even less power in sleep mode and takes only seconds to resume normal operation when you press the power button For more information about the 30 Day Standby function do
159. r power settings to achieve the best balance between performance and power saving Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the hard disk drive solid state drive or hybrid drive to the factory default settings Rescue and Recovery Windows 7 The Rescue and Recovery program is a one button recovery and restore solution It includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system 14 User Guide Lenovo Companion Windows 8 1 Your system s best features should be easy to access and understand With Lenovo Companion they are Use Lenovo Companion to register your computer access your user manual manage system health and update check the warranty status and see accessories customized for your computer You also can read hints and tips explore Lenovo forums and stay up to date on technology news with articles and blogs from trusted sources This app is filled with exclusive Lenovo content to help you learn about your new system Lenovo Settings Windows 8 1 The Lenovo Settings program enables you to enhance your computing experience by turning your computer into a portable hotspot configuring camera and audio settings optimizing your power settings and creating and managing multiple network profiles Lenovo PC Experience Windows 8 1 The Lenovo PC Experie
160. rased but remains on the drive however it cannot be decrypted without the old key This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool Using firewalls If your system is preinstalled with a firewall program it protects against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help information system of your antivirus software Chapter 5 Security 61 62 User Guide Chapter 6 Advanced configuration This chapter provides the following information to help you configure the computer e Installing a new operating system on page 63 e Installing device drivers on page 65 e Using the ThinkPad Setup program on page 65 Installing a new operating system In so
161. rating system Choosing a display mode You can display your desktop and apps on the computer display the external display or both To choose how to display the video output press the display mode switching key and then select a display mode you prefer There are four display modes e Disconnect Displays the video output only on your computer screen Note Depending on the situation you might see Disconnect PC screen only Computer only or Disconnect projector e Duplicate Displays the same video output on both your computer screen and an external display e Extend Extends the video output from your computer display to an external display You can drag and move items between the two displays e Projector only Shows the video output only on an external display 36 User Guide Note Depending on the situation you might see Projector only or Second screen only Note If you show DOS or programs using DirectDraw or Direct3D in full screen mode only the main display shows the video output Changing display settings You can change the display settings such as the display resolution font size and so on To change the display settings do the following 1 Go to Control Panel and click Appearance and Personalization 2 Click Display for further configuration 3 Click Apply The change will take effect after you log off Using audio features Your computer is equipped with the following items e Speakers e Microphones
162. rating system sends PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 might be saved as a file with the extension contact Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices ThinkPad pointing device problems e Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointer drifting might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the TrackPoint pointing device is kept pressed for a long time When the temperature changes e Problem The TrackPoint pointing device or ThinkPad trackpad does not work Solution Make sure that the TrackPoint pointing device or ThinkPad trackpad is enabled in the ThinkPad pointing device setting window Note To open the ThinkPad pointing device window go to Control Panel and click Hardware and Sound gt Mouse and then click the ThinkPad tab Keyboard problems e Problem All or some keys on the keyboard do not work Solution If
163. recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details go to http www lenovo com recycling japan Copyright Lenovo 2014 137 Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have compone
164. refer to the instructions at http www lenovo com ijp ja environment recycle battery Recycling information for Brazil Declarac es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos n o devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legislac o local A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for the European Union EU 138 User Guide Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown
165. rplane take note of the following tips e If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions If necessary disable wireless features before boarding e Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back e When taking off remember to turn off your computer or put it into hibernate mode Travel accessories The following is a checklist of items to consider packing when you are going to travel e ThinkPad ac power adapter e ThinkPad AC DC Combo Adapter e External mouse if you are accustomed to using one e Ethernet cable e Extra battery charged e A quality carrying case that provides adequate cushion and protection e External storage device If you are traveling to another country you might also want to consider the following items e An ac power adapter for the country to which you are travelling e An adapter to connect to a phone line in that country for models equipped with a modem 50 User Guide To purchase travel accessories go to http www lenovo com essentials Chapter 4 You and your computer 51 52 User Guide Chapter 5 Security This chapter
166. s press the wireless switching key ary Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another system is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Note If an unauthorized battery is installed the following message will be displayed The battery installed is not supported by this system and will not charge Please replace the battery with the correct Lenovo battery for this system Chapter 2 Using your computer 31 ocen Do not attempt to disassemble or modify the battery Attempting to do so can cause an explosion or liquid leakage from the battery A battery other than the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty Dancer If the rechargeable battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substances To avoid possible injury e Replace only with a coin cell battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it
167. s short circuits potentially causing irreparable damage to your computer If you spill something on your computer Attention Be sure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 Carefully unplug the ac power adapter immediately 2 Turn off the computer immediately If the computer does not turn off remove the battery The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits 3 Wait until you are certain that all the liquid is dry before turning on your computer Note If you want to replace your keyboard you can purchase a new one Error messages e Message 0177 Bad SVP data stop POST task 84 User Guide Solution Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced Message 0183 Bad CRC of Security Settings in EFI Variable Enter ThinkPad Setup Solution Checksum of the Security settings in the EFl Variable is not correct Enter ThinkPad Setup to check security settings Press F10 and then press Enter to restart the system If you still have a problem have the computer serviced Message 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced
168. s supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any
169. service Lenovo may have patents or pending patent programs covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or
170. sible injury Replace only with a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Copyright Lenovo 2014 109 e Do not drop crush or puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or coin cell battery To replace the coin cell battery do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait several minutes to let the computer cool 2 Close the computer display and turn the computer over 3 Loosen the screws Fl and then remove the cover PJ 4 Disconnect the main battery connector 110 User Guide 5 Detach the connector Then remove the coin cell battery FJ 6 Install the coin cell battery Then attach the connector H 7 Connect the main battery cable Chapter 10 Replacing devices 111 8 Attach the cover El and pivot it downwards E Then tighten the screws El 9 Turn the computer over again Connect the ac power adapter and all cables Replacing the storage drive Before you start print these instructions and read Important safety information on page vi Attention The hard disk drive hybrid drive or solid state drive is very sensitive Incorrect handling ca
171. specific location such as ahome or an office By switching between location profiles as you move your computer from place to place you can quickly and easily connect to a network with no need to manually reconfigure your settings and restart the computer each time Communications Utility Windows 7 The Communications Utility program enables you to configure settings for the integrated camera and audio devices Lenovo QuickDisplay Windows 7 The Lenovo QuickDisplay program enables you to establish a connection between your computer and a Wi Fi display projector This provides you with a quick and easy way to make presentations Lenovo ThinkVantage Tools Windows 7 The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various program such as Lenovo Fingerprint Manager Lenovo Solution Center and so on Message Center Plus Windows 7 The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that require your attention Mobile Broadband Connect Windows 7 The Mobile Broadband Connect program enables you to connect the computer to the mobile broadband network through a supported wireless WAN card Power Manager Windows 7 The Power Manager program provides convenient flexible and complete power management for the computer It enables you to adjust your compute
172. spend operation without exiting programs or saving files see Power saving modes on page 30 e To achieve the best balance between performance and power saving create and apply power plans See Managing the battery power on page 30 e If your computer will be turned off for an extended period of time you can prevent battery power from draining by removing the battery Look for more information about using the battery in Power management on page 28 How do securely dispose of data stored on the hard disk drive hybrid drive or solid state drive e Study Chapter 5 Security on page 53 section to find out how you can protect your computer from theft and unauthorized use e Use the Password Manager program to protect the data stored on your computer For details see the help information system of the program e Before you dispose of the data on the hard disk drive hybrid drive or solid state drive be sure to read Notice on deleting data from your hard disk drive hybrid drive or solid state drive on page 60 How do get connected in different locations e To troubleshoot a wireless networking issue go to http www lenovo com support faq e Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Location Awareness program in Lenovo Settings on the Windows 8 1 operating system e To learn more about using the wireless features of yo
173. ssword is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice both the user and master hard disk passwords are removed e If you are in User hard disk mode follow the following steps to change the user hard disk password 1 Follow steps 1 through 7 in Setting a hard disk password on page 56 typing your password to get access to the ThinkPad Setup program 2 Type the current user hard disk password in the Enter Current Password field and press Enter 3 Type the new password in the Enter New Password field and press Enter then retype the new password in the Confirm New Password field and press Enter 4 A Setup Notice window is displayed Press Enter again to continue The user hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice the user hard disk password is removed Tips on using the hard disk passwords e You can set the minimum length of a hard disk password through the Security menu e lf you set a hard disk password of over seven characters the hard disk drive hybrid drive or solid state drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the hard disk drive hybrid drive or solid state drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access th
174. t of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information bancer Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Notice for users in the U S A Many personal computer products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a personal computer If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords
175. ted I O When enabled a VMM can utilize the platform infrastructure for I O virtualization Note This sub menu is available on models with an Intel CPU If you select Disable a VMM can utilize the additional hardware capabilities provided by AMD Virtualization technology Note This sub menu is available on models with an AMD CPU Table 4 Security menu items continued Menu item Submenu item selection Comments VO Port Access Ethernet LAN e Disabled If you select Enabled you e Enabled can use the Ethernet LAN device Wireless LAN Disabled If you select Enabled e Enabled you can use wireless LAN devices Bluetooth e Disabled If you select Enabled you Enabled can use Bluetooth devices USB Port e Disabled If you select Enabled you e Enabled can use USB connectors Memory Card Slot e Disabled If you select Enabled you e Enabled can use the memory card slots Integrated Camera e Disabled If you select Enabled you e Enabled can use the integrated camera Microphone e Disabled If you select Enabled you Enabled can use the microphones internal external or line in Anti Theft Computrace Module e Disabled Enable or disable the UEFI Activation Enabled BIOS interface to activate the computrace module e Permanently Disabled Computrace is an optional monitoring service from Absolute Software Note If you set the Computrace module activation to Permanently Disabled you will be una
176. ter 10 Replacing devices 117 5 Open the latches on both sides of the memory slot at the same time J and then remove the memory module EJ 6 Place the notched end of the new memory module toward the contact edge side of the memory slot and insert the memory module fl into the slot at an angle of about 20 degrees Pivot the memory module downward until it snaps into place PJ Ensure that the memory module is firmly installed in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged 118 User Guide 7 Connect the battery cable 8 Attach the cover Fl and pivot it downwards PA Then tighten the screws El 9 Turn the computer over Connect the ac power adapter and all cables Replacing the keyboard Before you start print these instructions and read Important safety information on page vi Removing the keyboard To remove the keyboard do the following 1 Turn off the computer Then disconnect the ac power adapter and all cables from the computer Wait several minutes to let the computer cool 2 Close the computer display and turn the computer over Chapter 10 Replacing devices 119 3 Loosen the screws Fl and then remove the cover EZ 4 Disconnect the battery connector 120 User Guide 5 Remove the screws that secure the keyboard 6 Push hard in the direction shown to unlatch the keyboard C
177. ter again N When the logo screen is displayed press F1 to start the ThinkPad Setup program Select Security gt Password gt Supervisor Password by using the directional keys gt Depending on your needs do one of the following e To set a password do the following a Inthe Enter New Password field type a desired password and press Enter b Inthe Confirm New Password field retype the password and press Enter e To change a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Inthe Enter New Password field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and press Enter e Toremove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store itin a safe place The next time you open the ThinkPad Setup program you will be prompted to type your supervisor password to proceed If you forget your supervisor password Lenovo cannot reset your password You must take your computer to a Lenovo Chapter 5 Security 5
178. the battery is installed You need to charge the battery in any of the following conditions Anew battery is installed The percentage of power remaining is low The battery has not been used for a long time Charging the battery When you find that the percentage of power remaining is low or when the power alarm alerts you that the remaining power is low you need to charge your battery or replace it with a charged battery If an ac outlet is convenient plug the ac power adapter into it and then insert the connector into the computer The battery will be fully charged in about three to six hours This is affected by the battery size and the physical environment You can check the battery charging status at any time through the battery status icon in the Windows notification area Chapter 2 Using your computer 29 Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Maximizing the battery life To maximize the life of the battery do the following e Use the battery until the charge is completely depleted e Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area e Always use power management features such as power saving modes Managing the battery power To achieve the best balance between performance and power saving adjust your powe
179. the charms and click Search 2 Type recovery in the Search field and click the Search button Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged 5 Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following e To keep the recovery partition on your computer click Finish e To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Wind
180. the image is shifted to left or right on the screen To correct this first make sure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For details see the documentation that comes with the monitor Audio problems e Problem Wave or MIDI sound does not play correctly Solution Make sure that the built in audio device is configured correctly 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 Double click Sound video and game controllers 5 Make sure that the following device is enabled and configured correctly 94 User Guide Conexant CX20672 SmartAudio HD e Problem Recordings made using the microphone input are not loud enough Solution Make sure that the Microphone Boost function is turned on and set by doing the following 1 Open Control Panel Click Hardware and Sound Click Sound Click the Recording tab in the Sound window Select Microphone and click the Properties button Click the Levels tab and move the Microphone Boost slider upwards Click OK N OO gt W
181. the keyboard or the palm rest e Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 135 degrees as this might damage the computer hinge e Do not turn your computer over while the ac power adapter is plugged in This could break the adapter plug Carry your computer properly e Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Handle storage media and drives properly e When installing the hard disk drive hybrid drive or solid state drive follow the instructions shipped with your hardware and apply pressure only where needed on the device e After you replace the primary hard disk drive hybrid drive or solid state drive reattach the cover of the drive slot e When replacing the hard disk drive hybrid drive or solid state drive reattach the cover of the drive slot e Store your external and removable hard disk drive hybrid drive or solid state drive in the appropriate containers or packaging when they are not being used Chapter 7 Preventing problems 79 e Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device Note Not
182. to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin cell battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products vi User Guide Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare Occasions you might notice an odor or see a puff of smoke or sparks vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers see the following Web site http www lenovo com support phone Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component
183. to the wireless radio is on The signal strength of the wireless connection is marginal aid all Power to the wireless radio is on The signal strength of the wireless connection is excellent Access Comnections status icon 34 User Guide 2 No location profile is active or none exists 2 Current location profile is disconnected 2 Current location profile is connected Access Connections wireless status icon Power to the wireless radio is off El Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is excellent Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point Using Bluetooth Bluetooth can connect devices a short distance from one another and is commonly used for connecting peripheral devices to a computer transferring data between hand held devices and a personal computer or remotely controlling and communicating with devices such as mobile phones Depending on the model your computer might support the Bluetooth feature To transfer data through the Bluetooth feature do the following Note If you use the wireless feature the 802 11 standards of your comput
184. tors Front view Right side view Left side view Bottom view Status indicators Locating labels that contain importan Re information Alan Machine type Sn ode label FCC ID and IC Certification number label Certificate of Authenticity label Genuine Microsoft label Features Specifications Operating environment Lenovo programs Accessing Lenovo programs on RE Windows 7 operating system Accessing Lenovo programs on nthe Windows 8 1 operating system a An introduction to Lenovo programs Chapter 2 Using your computer Registering your computer Frequently asked questions Special keys ei Function keys and ay mbiiali ns Copyright Lenovo 2014 xi xi xii xiii xiii xiii DOBO A 11 11 12 12 13 14 17 17 17 19 19 Windows key ThinkPad pointing device Using the ThinkPad pointing device Trackpad touch gestures Customizing the ThinkPad pointing device Replacing the cap of the TrackPoint pening stick aor ead Power management E Checking the battery status Using the ac power Charging the battery Maximizing the battery life Managing the battery power Power saving modes Handling the battery Connecting to the network Ethernet connections Wireless connections Using an external display Connecting an external display Choosing a display mode Changing display settings Using audio features Using the camera Using a flash media card I
185. ture is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled programs and device drivers Your computer has provisions that enable you to reinstall selected factory installed programs and device drivers Reinstalling preinstalled programs To reinstall some preinstalled application programs do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder The folder contains several subfolders named for the various preinstalled applications 4 Open the subfolder for the application you want to reinstall 5 Double click Setup and then follow the on screen steps to reinstall the application Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods e Inthe subfolder for the device look for a text file a file with the extension txt The text
186. turn from sleep mode your system might stop responding and you might not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac power adapter and the battery e Problem Your computer does not enter sleep or hibernation mode 98 User Guide Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled If this occurs do a hot unplug and plug operation for the USB device e Problem The battery discharges slightly while the computer is in hibernation mode Solution If the wakeup function is enabled the computer consumes a small amount of power This is not a defect For details refer to Power saving modes on page 30 Problems with drives and other storage devices This section includes hard disk drive problems hybrid drive problems solid state drive problems Hard disk drive and hybrid drive problems e Problem The hard disk drive or hybrid drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive or hybrid drive begins or finishes getting access to data When you carry the
187. two fingers slightly apart from each other El Left click Press the left click zone to select or open an item H Right click Press the right click zone to display a shortcut menu Classic TrackPoint mode In the Classic TrackPoint mode use the pointing stick to move the pointer and use the trackpad to perform other actions such as left click right click and scroll Note Compared with the TrackPoint mode the Classic TrackPoint mode enlarges the right click zone so that the right and left click zones on the trackpad are divided equally However the touch gestures are disabled and cannot be used in the Classic TrackPoint mode Chapter 2 Using your computer 25 Trackpad touch gestures Point Use the pointing stick to move the pointer To use the pointing stick apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick E Scroll Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps El Left click Press the left click zone to select or open an item El Right click Press the right click zone to display a shortcut menu The entire trackpad surface is sensitive to finger tou
188. twork Your computer comes with a built in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status This enables you to stay connected to your network while you are at the office in a meeting room or at home with no need for a wired connection To establish a wireless LAN connection do the following For Windows 7 Chapter 2 Using your computer 33 i 1 Press the wireless switching key and follow the instructions on the screen to enable the wireless feature 2 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed 3 Double click a network to connect to it Provide required information if needed For Windows 8 1 1 Go to the desktop and click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed Note To display the list ensure that airplane mode flight mode is set to off 2 Double click a network to connect to it Provide required information if needed If you need to connect to different wireless networks in different locations use the following software to manage multiple network profiles so that the computer automatically connects to an available network when the location changes e For Windows 7 Use the Access Connections program For more information see Accessing Lenovo programs on the Wi
189. u can use recovery media to put the computer in an operational state after all other methods of recovery have failed Attention When you use recovery media to restore the computer to the factory default settings all the files currently on the hard disk drive hybrid drive or solid state drive will be deleted and replaced by the factory default settings To use recovery media do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the external optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers on page 105 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and R
190. ur computer refer to Wireless connections on page 33 e To travel more confidently be sure to check the tips in Traveling with your computer on page 50 e Press the wireless switching key to enable or disable the wireless features How do I give presentations or attach an external monitor often e Ensure that you follow the procedure for Using an external display on page 35 e With the Extend desktop function you can display output on both the computer display and an external monitor How do I attach or replace a device e See Chapter 10 Replacing devices on page 109 for more information about replacing the devices of your computer have been using the computer for some time already and it is getting slower What should I do 18 User Guide e Follow the General tips for preventing problems on page 77 e Diagnose problems yourself by using the preinstalled diagnostic software e Check for recovery solutions in Chapter 9 Recovery overview on page 101 Print the following sections and keep them with your computer in case you are unable to access this online user guide when necessary e Installing a new operating system on page 63 e Computer stops responding on page 83 e Power problems on page 97 Special keys Your computer has several special keys to help you work more easily and effectively Function keys and key combinations The keyboard has several function
191. ur preference you can change only the text size instead of changing the size of everything on the desktop To change the text size open Control Panel and click Appearances and Personalization gt Display Then go to Change only the text size and set a text size that meets your needs Magnifier Your computer is equipped with the Microsoft Magnifier to help visually impaired people use the computer more comfortably Magnifier is a useful utility that enlarges part or all of your screen so that you can see the words and images better Magnifier is part of the Ease of Access Center To open Magnifier do the following e For Windows 7 Click the Start button click All Programs gt Accessories gt Ease of Access and then click Magnifier e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Magnifier into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Magnifier For more information about how to use and configure Magnifier see the Windows Help and Support information system Zoom You can use the zoom feature to enlarge or reduce the size of text pictures maps or other objects e From the keyboard Zoom in Press the Windows logo key the plus sign key to enlarge the size of text pictures maps or other objects Zoom o
192. urrent from power telephone and communication cables is hazardous To avoid a shock hazard e Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords battery and all the cables before you open the device covers unless instructed otherwise in the installation and configuration procedures Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed A cities Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlets 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlets 4 Remove all cables from devices 5 Turn devices ON The power cord m
193. ust be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer bancer During electrical storms do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall xii User Guide Liquid crystal display LCD notice CAUTION The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care Note For products with mercury containing fluorescent lamps for example non LED the fluorescent lamp in the liquid crystal display LCD contains mercury dispose of according to local state or federal laws Using headphones or earphones CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the outpu
194. ut Press the Windows logo key the minus sign key to reduce the size of text pictures maps or other objects Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer To adjust the screen resolution right click anywhere on the desktop click Screen resolution and then adjust the settings as you prefer Note Setting too low of a resolution might prevent some items from fitting on the screen For alternatives on increasing the size of text and other objects see the following e Customizable text size on page 48 e Magnifier on page 48 e Zoom on page 48 48 User Guide Ease of Access keyboard shortcuts Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would typically require a mouse or other pointing devices Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows operating system and most applications The following table contains keyboard shortcuts that can help make your computer easier to use Keyboard shortcut Function Windows logo key U Open the Ease of Access Center Right Shift for eight seconds Turn Filter Keys on or off For more information go to http windows microsoft com and then type any of the following keywords for searching keyboard shortcuts access keys key combinations shortcut keys On Screen Keyboard If you prefer to t
195. uter for driver software and then click Let me pick from a list of device drivers on my computer 6 Clear the Show compatible hardware check box 7 Select the correct manufacturer and model for the external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor Chapter 8 Troubleshooting computer problems 91 8 After updating the driver click Close 9 For the Windows 7 operating system to change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors 10 Click OK e Problem Incorrect characters are displayed on the screen Solution Did you install the operating system or program correctly If they are installed and configured correctly have the computer serviced e Problem The screen stays on even after you turn off your computer Solution Press and hold the power button for four seconds or more to turn off your computer then turn it on again e Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time External monitor problems e Problem The external monitor is blank A S
196. utes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours Disable Built in Battery Beep and Alarm Password Beep Disabled Enabled Keyboard Beep Disabled Enabled Date and Time menu Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no computer activities Normally it is not necessary to change the setting To use this feature a special partition on the solid state drive is required When enabled the computer enters a lower power state after the specified time in sleep state And it takes only seconds to resume normal operation Note This sub menu is available on models with an Intel CPU Temporary disable battery for servicing the system After selecting this item the system will be automatically powered off then ready to be serviced Note the battery will be automatically enabled when the AC adapter is recoonected Enable this option to have a beep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Enable this option to have a beep sound when unmanageable key combination are pressed To change the date or time of your computer select the Date Time tab from the ThinkPad Setup menu Then do the following 1 Use the cursor keys to select System Date or System Time Chapter 6
197. ve or solid state drive issues refer to Diagnosing problems on page 83 and run a diagnostic test for the drive before you call the Customer Support Center If your computer does not start up download the files to create a bootable self test medium from http www lenovo com hddtest Run the test and record any messages or error codes If the test returns any failing error codes or messages call the Customer Support Center with the codes or messages and the computer in front of you A technician will assist you further e Ifrequired you can find the contact information about the Customer Support Center for your country or region at http www lenovo com support phone When calling the Customer Support Center make sure that you have your machine model type serial number and the computer in front of you Also if the computer is producing error codes it is helpful to have the error screen on or the messages written down Making sure device drivers are current Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece of hardware After you install the driver the operating system can recognize the hardware component and understand how to use it Note Because drivers are programs lik
198. vide ac power to the computer and charge the battery To use the Lenovo OneLink connector you need to remove the connector cover from the Lenovo OneLink connector first Note Ensure that you keep the connector cover Reattach it to the Lenovo OneLink connector when you are not using the Lenovo OneLink connector Left side view EN B H amp G Figure 3 ThinkPad E450 E455 and E450c left side view El Always on USB connector E Combo audio connector 4 User Guide Security lock slot To protect your computer from theft purchase a security cable lock that fits this security lock slot to lock your computer to a stationary object El Fan louvers The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacle in front of the fan louvers EJ Always on USB connector By default the Always On USB connector enables you to charge some mobile digital devices and smartphones in the following situations e When your computer is on or in sleep mode e When your computer is in hibernation mode or is turned off but connected to ac power If you want to charge these devices when your computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following e For Windows 7 Start the Power Manager program and click the Global Power Settings tab Then select th
199. way viii User Guide Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Plugs and outlets y a If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent
200. wer strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and make sure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet 5 Remove all devices and then test for system power with minimal devices attached a Disconnect the ac power adapter and all cables from the computer b Close the computer display and turn the computer over c Remove the bottom cover and disconnect the battery cable Refer to Replacing the storage drive on page 112 d Remove the memory module Refer to Replacing the memory module on page 116 e Remove the hard disk drive hybrid drive or solid state drive Refer to Replacing the storage drive on page 112 f Wait for 30 seconds and then reinstall the memory module and the known good battery or the ac power adapter to test the computer with minimal devices attached first g Reinstall each device one at a time that you have removed in the earlier steps If your computer does not run on battery power disconnect and reconnect the battery cable Refer to Replacing the storage drive on page 112 A power button problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for 4 seconds
201. wing e The application is designed to operate with your operating system e Other applications run correctly on your computer Chapter 8 Troubleshooting computer problems 99 e The necessary device drivers are installed e The application works when it is run on some other computer If an error message is displayed while you are using the application refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problems with ports and connectors The following are the most common problems with ports and connectors A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation A dock problem Problem The computer does not start when you try to turn it on and does not respond when you try to resume operation Solution Make sure that e The ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to power e The computer is correctly connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock
202. y hardware problems See Diagnosing problems on page 83 for instructions on how to use the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details e User guides and manuals e Knowledge base and frequently asked questions Calling Lenovo If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change man
203. you can follow many of these tips Develop good habits and they will serve you well General posture Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture Display Position the display to maintain a comfortable viewing distance of 510 760 mm 20 30 inches Avoid glare or reflections on the display from overhead lighting or outside sources of light Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly O Copyright Lenovo 2014 45 Head position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and hand position Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg position Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest What if you are traveling It might not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting Regardless of the setting try to observe as many of the tips as possible Sitting properly and using adequat
204. you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for optimal system performance Notes e The Lenovo Solution Center program also is available for downloaded at http www lenovo com diags e If you are using other Windows operating system rather than Windows 7 or Windows 8 1 you can find the latest information about diagnostics for your computer at http www lenovo com diagnose If your computer is installed with the Windows 7 operating system when you are setting up your computer the Lenovo Solution Center program prompts you to create recovery media You can use the recovery media to restore the hard disk drive hybrid drive or solid state drive to the factory default state For more information see Creating and using a recovery media on page 101 To run the Lenovo Solution Center program see Accessing Lenovo programs on the Windows 7 operating system on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program save and print the log files created by the program You will need the log files when you speak to a Lenovo technical support representative Troubleshooting If your computer has an error it typically displays a message or an error code o
205. ype or enter data into your computer without using a physical keyboard you can use On Screen Keyboard On Screen Keyboard displays a visual keyboard with all the standard keys You can select keys using the mouse or another pointing device To open On Screen Keyboard do the following e For Windows 7 Click the Start button Then type 0n Screen Keyboard into the search field In the list of results click On Screen Keyboard e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type On Screen Keyboard into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click On Screen Keyboard For more information about how to use and configure On Screen Keyboard see the Windows Help and Support information system Personalized keyboard The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on the keyboard without visual assistance To adjust your keyboard settings open Control Panel click Ease of Access gt Ease of Access Center and then click Make the keyboard easier to use Industry standard connectors Your computer provides industry standard connectors that enable you to connect assistive devices if needed For more information on the location and function of each connector see Locating computer controls
206. ze the ThinkPad pointing device so you can use it more comfortably and efficiently For example you can choose to enable the TrackPoint pointing device the trackpad or both You also can disable or enable the touch gestures To customize the ThinkPad pointing device do the following 1 Go to Control Panel 2 Click Hardware and Sound gt Mouse The Mouse Properties window is displayed 3 In the Mouse Properties window select the ThinkPad tab 4 Follow the instructions on the screen Replacing the cap of the TrackPoint pointing stick The cap H on the end of the TrackPoint pointing stick is removable After you use the cap for a period of time you might consider replacing the cap with a new one Chapter 2 Using your computer 27 To get anew cap contact Lenovo For information about contacting Lenovo see Chapter 11 Getting support on page 127 Note Ensure that you use a cap with grooves EJ as shown in the following illustration Power management When you use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by enabling you to take your work wherever you go With ThinkPad batteries you will be able to work longer without

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