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TECHNICAL USER MANUAL AM 58kHz System

1. AS 5 AA Resistor 1200hm Figure 94 Multiple AM Controller Connection Connect all devices as shown in the figure If the cable is more than 10m it is recommended to place a termination resistor of 120 0 between the A amp B terminals for improved communication performance 5 4 Remote Service Connection e To access your AM system via Remote Service connect your Hardware Key to your PC for security only and open the corresponding AM Application Select Internet eComm connection e Enter your StoreMonitor credentials Browse to the Location where you placed the eComm and press Connect Ifthere are more than 1 devices connected to the eComm select the desired system You will now have access to all settings 6 0 ADVANCED INFORMATION This section contains miscellaneous information which should only be attempted by experienced technicians 6 1 Changing UNI pedestal to RX pedestal It is possible to change a UNI pedestal to an RX pedestal by removing the TXCap PCB and replacing it with an RXCap PCB see Sections 3 3 and 3 4 The reason for doing this is that an RX antenna can often PERFORM BETTER than a UNI antenna CONFIGURED an See Section 2 1 for more information The RXCap makes a more sensitive antenna so if the environment is very hostile then UNI may be better It is normal that an RX antenna will show a higher signal in the software than a UNI ante
2. P ECM 3 Figure 30 RX TX RX RX TX RX Confi Application Config 5 Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection 6 pedestals can only be used in two separate exits there is no detection between RX2 and RX3 1 EXIT 2 Internet axa 288 asmcy e sle Master e ste pem Power Figure 31 RX TX RX RX TX RX Configuration with NG MMS AM Application Config 5 MMS Application Config 2 Master Config 2 Slave Requires AM MMS Multicontroller AS MCU additional NG MMS Controller MS NCU Additional Options Remote Tuning amp StoreMonitor EAS statistics requires Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS e Multicontroller and NG MMS Controller should be connected to the SAME mains power in the SAME phase USER MANUAL 5 REV 14 1 PAGE 19 of 90 1 Internet ma T H Figure 32 RX TX RX RX TX RX Configuration with MetalSpy Application Config 5 4 Requires 15 2A Power Supply 2x for MetalSpy e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eCom
3. Figure 88 4 Pedestals with People Counting PAGE 66 of 90 A means the following checklist must be TRUE in order for proper functionality of integrated People Counting The system was purchased with integrated People Counting standard feature in Crystal designs Maximum 4 pedestals are connected per controller because each counter communicates through the RX cable there are 4 RX ports on the controller If you are using 5 or 6 pedestals please contact Amersec for other options An RX Preamp and RX cable is used on each pedestal c sensors are facing the correct direction RX sensors are placed on 1 side of the pedestal and TX sensors the other side By default the RX sensors are on the SAME side as the AM electronics RX sensors must always be FACING TX sensors as shown in the figure above You may either turn the pedestals around to align them properly or flip the sensors as described in Section 3 5 The IR TX jumpers have been enabled on the RX Preamps which will be controlling TX sensors In the figure above this would be on pedestals 2 3 amp 4 See Section 3 3 for the location of this jumper People Counters are enabled in the AM Application People Counter page for each pedestal that will be using the RX sensors In the figure above this would be PeopleCounter 1 PeopleCounter 2 and PeopleCounter 3 An eComm is connected to the controller unit and prope
4. i Li d TXi RX1 TX2 RX2 Figure 67 Config 3 Mono Mono or Mono and TX RX separate exits or 2 RX TX systems separate exits ConBguration Confeuatennum er gt OR 0 El TX1 RX1 RX2 RX1 TX1 RX2 OR H L TX2IRX3 TX2 RX3 Figure 68 Config 4 Mono RX or RX TX RX plus Mono separate exits or TX RX separate exits TX1 RX1 RX2 RX1 TX RX2 ELI TX2 RX3 RX4 RX3 TX2 RX4 Configuration Cantaraoonnunber 5 setenta L L Figure 69 Config 5 Mono RX or RX TX RX plus Mono RX separate exits or RX TX RX separate exits Configuration cenfosasen rumba 6 RX2 TX1 RX1 RX3 OR TX2 RX4 TX2 RX4 Figure 70 Config 6 RX Mono RX plus Mono separate exits or RX TX separate exits configuration Confusion rune 7 sme RX1 TX1 RX2 TX2 Figure 71 Config 7 RX TX RX TX configuration Confourstennurber RX1 TX1 RX2 TX2 RX3 OR RX1 TX1 RX2 RX3 TX2 Figure 72 Config 8 RX TX RX TX RX Mono RX Mono Configuration Confeuatennneer 3 RX1 RX2 TX1 RX3 RX4 TX2 Figure 73 Config 9 RX Mono RX Mono Config 10 Not used USER MANUAL AM 5 REV 14 1 PAGE 54 of 90 Configuration Ccontguaten numba 1 MASTER RX1 TX1 RX2 TX2 Figure 74 Config 11 RX TX RX TX Master Configuration for Wide Aisle Cable Synchronization Con
5. Figure 39 7 Pedestal Configuration with NG 5 Application Config 11 Master Config e MMS Application Config 4 Master Config e Requires AM MMS Multicontroller AS MCU Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS 4 See Section 2 10 for more information on wide aisle synchronization 3 Slave Slave USER MANUAL AM SBkHz REV 14 1 w D MSRX MSTX MS RX MSTX MS RX MS TX MS Master Power Figure 40 7 Pedestal Configur e Application Config 11 Master Config 13 Slave e Requires 15 2A Power Supply 2x for MetalSpy Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal o SmartPager for MetalSpy 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 2 13 Eight Pedestal Configurations Wide Exit n Figure 41 8 Pedestal Configuration Application Config 11 Master Config 14 Slave e Additional Opti
6. Figure 27 RX TX RX TX RX Confi AM Application Config 8 e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection T 2 MMS Rt MIMSTX1 MMS RX2 MNSD MMS RXL Internet gt lt gt lt Figure 28 RX TX RX TX RX Configuration with NG MMS Application Config 8 MMS Application Config 2 Master Config 0 Slave Requires AM MMS Multicontroller AS MCU additional NG MMS Controller MS NCU Additional Options Remote Tuning amp StoreMonitor EAS statistics requires Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS e Multicontroller and NG MMS Controller should be connected to the SAME mains power in SAME phase MS RX MS TX MS RX Ms 1 MS RX Internet gt lt gt lt gt Figure 29 RX TX RX TX RX Configuration with MetalSpy AM Application Config 8 e Requires 15 2A Power Supply 2x for MetalSpy e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o SmartPager for MetalSpy USER MANUAL 5 REV 14 1 PAGE 18 of 90 2 9 Six Pedestal Configurations exiT2 Internet
7. 2 10 default 29 sane detector backoreurd flier i 10 16 10000 default 100 Sn for zamer cetecnon i 0 12 1000 defit 100 Delay for Janene alam 2 Giierin 2 Maxinum oF Tag phase difference 14 EC 1 390 default 45 iterum 3 Hoxirum of Tag Feuency difference 15 2000 default 200 4 Maxinum of Tag deviation 16 0 20 2000 default 300 Gili of tea 171 o 100 default 50 150 200 1800 default 1570 Software verion 9 Viii Harorare iD CoDensseni im AD biasbotiomcol 8275 Figure 90 System Settings Most of the settings on the System page are unavailable for modification Jammer Settings threshold and delay for detection of jammers To increase sensitivity decrease SNR To increase response time decrease Delay Be careful if it is too sensitive you may get false alarms Nearby AM systems can sometimes trigger a Jammer alarm TX Burst Time time length in usec of the TX pulse Can be decreased if there are more systems installed nearby which are not properly synchronized By shortening the TX pulse it may fit in between the other pulses Detection may be decreased USER MANUAL AM 58 REV 14 1 PAGE 69 of 90 4 10 Events Page mk Psoplecounier ATC Seta Sytem Evert scing vente nmarory 2 im jour Select device Hardware ID
8. 9 SW1 Switch test buzzer 10 TEST not used 3 4 RX Antenna RXCap RX Preamp to People Counter Sensors top of pedestal to Controller Unit Figure 55 RX Electronics 1 ANT2TOP top loop antenna connection and tuning See Section 6 1 for tuning instructions if required USER MANUAL AM SSkHz REV 14 1 PAGE 42 of 90 2 ANT1BTM bottom loop antenna connection and tuning See Section 6 1 for tuning instructions if required 3 Connection see the figure in Section 3 3 for correct wiring Incorrect wiring causes the antenna to go into resonance If the antenna is near any other system the system will permanently false alarm 4 See Section 3 3 3 5 AluProfi Pedestal Top Panel The top panels of the AluProfi design contain the alarm light buzzer and People Counter sensors To remove the panel and also for access to the electronics in the base remove the 4 hex screws size 4 Figure 56 Accessing AluProfi Electronics When removing the panel disconnect the RJ45 cable connector which is connected to all alarms There is also a 2 cable on the other side which must be disconnected This cable is ONLY present in pedestals with integrated People Counting Also remember to re connect the cables when finished To access the electronics in the panel slide out the bottom plastic insert After a few cm it is necessary to disconnect a 3 cable this cable is connected to the
9. PAGE 23 of 90 MSRK MSTX MSRX MSTX MS RX MSTX Internet Figure 37 6 Pedestal Configuration with MetalSpy Application Config 11 Master Config 12 Slave Requires 15 2A Power Supply 2x for MetalSpy e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal o SmartPager for MetalSpy 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 PAGE 24 of 90 2 12 Seven Pedestal Configurations Wide Exit RKL Internet gt lt gt lt gt lt gt lt gt Same che 5006 Slave Figure 38 7 Pedestal Configuration AM Application Config 11 Master Config e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal e See Section 2 10 for more information on wide aisle synchronization 3 Slave USER MANUAL AM SBkHz REV 14 1 PAGE 25 of 90 m MMSRx1 MMSTX MMS MMSTO MMSRXi MMST MMS RK2 Internet AS MCU Slave
10. 180cm 5 9ft Pencil Tag 120cm 3 9ft y 240cm 7 8ft Rambo Tag 150 4 98 280cm 920 Maximum detection in all orientations of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by A integrated MetalSpy or NG Metal amp MagnetSpy detection of AM same as AluProfi 30 Height 1530 mm Height 1530mm Width 387mm Width 387 Depth Depth Weight 97kg Weight Base 389x 64mm Base 389x64 mm Advertising area visible 1456 303mm Advertising area tvisble Features Standard Optional Features Standard Optional AGB light x RGB light x Directional People counter x Directional Feople counter MetalSpy loop x Metalspy loop x x MagnetSpy antenna x antenna x x Advertsing Advertising x x Colour options Shea Colour options seb white white Antenna stand x Antenna stand x 5 215 220 Figure 101 AluProfi 40 Base Dimensions USER MANUAL AM 5 REV 14 1 PAGE 78 of 90 7 3 Crystal Easy 40 TXJRX DUAL H Tag Label Detection MONO Detection DUAL DR Label 90 180cm 5 9ft Pencil Tag 120cm 3 9ft 240cm 7 8ft Rambo Tag 150cm 4 9ft 280cm 9 2ft Maximum detection in all orientation
11. 20130617153018 Confguraion change Rom OS 201306 17 default only news pony 2 last Evert ype events Dete fon siris Date to igure 91 Events The Events page can display all events that have occurred on the system over a period of time This can be used by the installer to troubleshoot problems or detect if the system has been powered off or modified Up to 1600 events are stored in a FIFO buffer with the oldest events being overwritten when the memory is full USER MANUAL AM 58 REV 14 1 PAGE 70 of 90 5 0 REMOTE SERVICE ECOMM CONNECTION If Remote Service or People Counting will be used it is necessary to connect an eComm Module to the controller unit The eComm Module should be pre configured before going to the installation site For further information not found below regarding configuring or connecting the eComm Module refer to the eComm Module User Manual 5 1 Configuring the eComm Module InStoreMonitor create a Client amp Location if not already done for your AM system Move the eComm Module from your list of inactive eComms to the correct Location In the eComm web browser configurator set the Communications Bus Mode to EAS Device even if you have integrated People Counting The default username password for the eComm configuration is admin and 12345678 e systems connected to one eComm must h
12. Preset Environment Best Detection Before making any more adjustments move to the SYNC page On the SYNC page synchronize with any surrounding AM systems Your system blue pulses should be aligned with any other AM systems shown as red pulses The RIGHT o sides of the pulses are most important for alignment For more details on AM synchronization see Section 4 3 o USER MANUAL AM SSkHz REV 14 1 e Go back to the RX page and adjust according to the environment Try to set Gain so that Tag amp levels are green or yellow 1 SNR is the signal to noise ratio threshold and will have a large effect on sensitivity and false alarm elimination Reduce the SET values to increase sensitivity o Criterias 2 5 can be adjusted with sliders or turned off completely o Reduce the RX Window Width to reduce interference or to place your RX window in between other pulses of interference For extremely hostile environments use Filter 42 Noise will be reduced but detection will also decrease For more details on RX settings see Section 4 4 oo Goto the TX page and use the following settings o TX Power 200 TX Mode A or C test to see which is better Disabled unless labels are poor quality o For more details on TX settings see Section 4 5 Goto the ALARMS page and turn on the appropriate alarms for your pedestals Click on the box es to turn ON alarms the
13. 2 sage 2 5 Tags 6 3 gj p tage os Crppm Rxioopcon Sos E EI Eecesta uc adaptation Eecestal quick adaptaten 2 2 eds Sr 3 Tagdffererce 0 yt DSP gain 1 1 s terium 4 Tag deviation 0 150 i Criterium 5 Tag enveloos 0 only e di Figure 82 Receiver Settings The RX page is used to set the sensitivity of the system As starting point set the GAIN between 12 16 and set the Preset Environment to BEST DETECTION Then adjust the GAIN and SNR SET VALUE based on detection and interference levels false alarms The five Criteria can be used to fine tune the sensitivity without changing the overall signal level Gain The number of RX windows displayed is set according to the selected configuration on the Config page Gain amplitude of the detected signal Signals from tags as well as interference signals will be increased decreased by changing this value Criteria LEDs indicates which criteria are TRUE green or FALSE red When all criteria are TRUE green for either O loop or 8 loop then the system will alarm It is normal that these will be flashing randomly which is caused by interference signals Use these indications to determine which criteria s should be changed for optimum performance SNR Setting criteria 1 setting for signal to noise ratio
14. MER AMzaSzC Shoplifting Prevention Systems TECHNICAL USER MANUAL AM 58kHz System Controller Models AS CU6 amp AS MCU SW V14 USER MANUAL AM SBkHz REV 14 1 Confidential and proprietary information for internal use only Contents 10 BASIC INSTALLATION GUIDE 4 1 1 Required Materials E 1 2 Pre Installation 4 13 Test 5 1 4 Set up Pedestal Configuration 5 1 5 Connect AM Controller to PC 45 1 6 Software Setup 6 2 0 PEDESTAL CONFIGURATION amp CABLING 8 2 1 UNI vs RX 8 2 2 Understanding Pedestal Configurations 8 2 3 Cable Requirements 9 2 4 One Pedestal Configuration 10 2 5 Two Pedestal Configurations 11 2 6 Three Pedestal Configurations 14 2 7 Four Pedestal Configurations 16 2 8 Five Pedestal Configurations 17 2 9 Six Pedestal Configurations 19 2 10 Wide Exit Cable Synchronization 6 20 2 11 Six Pedestal Configurations Wide Exit 22 2 12 Seven Pedestal Configurations Wide Exit 25 2 13 Eight Pedestal Configurations Wide Exit 28 2 14 Nine Pedestal Configurations Wide Exit 2 15 Pedestal Configurations Wide Exit 34 2 16 Extender Configurations 37 3 0 ELECTRONICS AND CONNECTION 38 3 1 AM Controller Unit AS CU6 38 3 2 MMS Multicontroller AS MCU 40 3 3 UNI Antenna 41 3 4 Antenna 42 3 5 AluProfi Pedestal Top Panel 43 3 6 Integrated NG Me
15. 150cm Sft y 300cm 108 Rambo Tag x 180cm 6ft y 360cm 12ft Maximum detection in 2 orientations of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by Amersec Recommended to use Mono Mono Mono RX configurations at distances exceeding 2 2m DR label detection may suffer in the vertical position at distances over 2 2m Height mm Width Som Depth 25mm Weight 165kg aS Advertising area visible Features Standard Optional Directional People counter x MetalSpy loop x x MagnetSpy antenna x Advertising x x Colour options silver black white Antenna stand x 4xholes 12mm for anchor bolts Figure 105 Crystal Easy 65 Base Dimensions USER MANUAL AM 5 REV 14 1 PAGE 82 of 90 7 7 Extender IRK EXTENDER Detection x x Mono pedestal 30 The extender is used to increase the detection field of a Mono pedestal Recommended for small doorways where detection of a Mono is not quite sufficient Optional x x x x x x x x USER MANUAL AM 5 REV 1 PAGE 83 of 90 8 0 TROUBLESHOOTING 8 1 THE CONTROLLER IS BEEPING CONSTANTLY AFTER BEING POWERED ON This indicates an error the most common is that the system cannot find the zero crossing of the mains frequency Try the following steps Disconnect all cables and resta
16. AN Mono or RX pedestals should be placed at least 2 meters away from LCD screens depending on the size of the screen 2 3 Cable Requirements Required Tools 2 RJ 45 Crimping Tool lt RI 45 internet plugs Sw RX cable 45 connectors with STRAIGHT connection same colors on both ends TX cable 4 pin screw connectors with STRAIGHT connection same colors on both ends use 4 PAIRS of wire USER MANUAL AM SBkHz REV 14 1 PAGE 9 of 90 r8 1234 TX TX 1 RX orange amp orange white 1 orange white blue amp blue white 2 orange green amp green white 3 blue white brown amp brown white 2 blue 5 green white 6 green 7 brown white 8 brown Figure 12 Default Cable Colors Cable Color Scheme for the configurations below Recommended Cable RX FIP 5e Stranded max 15m AM TX FTPCATSeStranded max 12m AM Synchronization Shielded 2 core cable or FTP cable can be used NG MMS FIP 5e Stranded max 15m NG MMS Synchronization FIP CAT 5e Stranded MetalSpy TX synchronization RX alarms Power FIP Stranded use 2 pairs for power gt In the following configurations not all possibilities are shown for example pedestals installed in separate entrances but connected to the same controller All possible configurations for a single controller are a
17. alarm threshold Based on detection and false alarm rates decrease the SET value for more sensitivity or increase the SET value for less sensitivity To see the MAX signal levels in the environment press the Reset button but do not place a tag near the system This will display the maximum signal level without tags The SET value should be higher than the MAX signal After entering a number press the Enter key to save it to the system USER MANUAL AM SSkHz REV 14 1 PAGE 61 of 90 Signal Levels displays the signals the environment Do not be too concerned with Level Input the most important are the Tag and Background levels The O loop signals should always be HIGHER than the 8 loop signals If not reverse the wires on ONE of the loops where it is connected to the TXCAP PCB or the RXCAP PCB For best performance the Tag and Bckg levels should be green or yellow If they are red try to reduce GAIN and make sure your system is properly synchronized The O loop or 8 loop can be disabled by un checking the box beside the indicators Detected Frequency shows the detected frequency Really only useful if something is nearby transmitting 58kHz or you have resonance problems Tags are detected too quickly for this to be a useful indication for tags labels Pedestal Quick Adaptation the system will automatically adjust some filter settings based on environment This button is used ONLY when testing as after some time the syste
18. 14 1 RX2 TXL 1 1 Internet Figure 18 Mono RX Configuration with NG MMS Application Config 1 MMS Application Config 0 e Requires AM MMS Multicontroller AS MCU e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS RX cable can be removed for TX1 1 configuration Config 0 Only recommended for 2 pedestals if you need to reduce the amount of cables RODA MS RX MSTX Internet Figure 19 Mono RX Configuration with Metalspy AM Application Config 1 e Requires 15 2A Power Supply for MetalSpy Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for MetalSpy e cable can be removed for a 1 RX1 configuration Config 0 Only recommended for 2 pedestals if you need reduce the amount of cables Both RX cables are required for People Counting USER MANUAL 5 REV 14 1 2 6 Three Pedestal Configurations RX3 TK2 Internet Ci P ECM Power Figure 20 Mono RX Mono Configuration AM Appl
19. AM Application is run as administrator To do this right click on your Desktop shortcut and select Run as Administrator To save a signal provide it with a unique name and then press Read Array When you are ready press Start Upload to save the signal data After about 10 seconds press Start Upload again to stop saving To save a different signal give it a different name and repeat the process The most common signals to save are the standard Sync signal and signals 1 and 1 To send the data to Amersec go to C Program Files AM Program V12 The file is called data db Email this file to Amersec If this file is not found then the application is not being run as administrator Synchro Settings synchronize your system by moving the slider or manually entering a number or pressing the Auto synchro button does not continuously synchronize is a 1 time calculation TX RX Delay changes the time delay between the TX pulse and the RX window This is an important setting for avoiding resonance and ringdown leftover TX signal which appears in the RX window as a tag causes false alarms the TX signal is usually from your Own system but can also come from nearby systems To avoid ringdown either decrease TX Power or increase TX RX delay USER MANUAL AM 5 REV 14 1 PAGE 59 of 90 Itis recommended to increase TX RX delay to 600 when using Crystal Easy 50 and Crystal Ultra 65 ped
20. PWR sure that the People Counter cable is connected well to the sensor board and also connected well to the RX Preamp Test with a cable tester if possible Look at the TX sensors through a digital camera They should glow purple when transmitting You will need to have an RX Preamp board inside each pedestal when People Counting is used and each must be connected to the controller unit This means that if People Counter is used the maximum number of pedestals that may be connected is 4 Please contact Amersec for additional options if you have more than 4 pedestals per controller USER MANUAL AM 5 REV 14 1 PAGE of 90 9 0 TECHNICAL SPECIFICATIONS amp FEATURES Features Excellent detection of AM DR labels and hard tags Controller unit separate from pedestals for cost effective installations Digital Signal Processing DSP e Software tuneable e Integrated jamming detection e Universal pedestals for 100 configuration flexibility can be configured as RX TX or Mono Choice of RGB alarm light color and behavior e Integrated digital oscilloscope for advanced diagnostics e Advanced customizeable filters for false alarm elimination e 2 programmable DT contact relays for connecting additional alarm circuits Technical Specifications Power Input 100 120VAC or 220 240 50 60Hz Power Consumption 150W max 50 60W standard operation Transformer Output Voltages 31VAC 15 6VAC Op
21. can be connected to the relays provided they are connected to their own power supply Common devices triggered by the AM external relays are sirens lights CCTV wireless pagers etc A common wiring diagram for connecting an external alarm is shown below RELAY 000 Figure 97 External Alarm Wiring Diagram If connecting the Amersec SmartPager please refer to the SmartPager User Manual for setup and wiring instructions 6 4 Alarm amp People Counter Cable Pinouts For an alarm to occur on a pedestal or for People Counting to be active requires that the RX Preamp be connected to the controller unit with an RX cable The following situations may make this impossible e You are using configuration of or RX TX RX e You have only 1 cable available per pedestal or one of your in floor cables is broken and impossible to replace For configurations of more than 4 pedestals with People Counting it is recommended to order InBuilt People Counter RTC Modules from Amersec One module per TX pedestal is required in order to power the TX infrared sensors An additional power supply 15VAC is required for the RTC module pedestal configured as a TX cannot alarm unless it is connected to an RX cable all alarm communication is transferred through RX cables USER MANUAL AM 58 REV 14 1 PAGE 75 of 90 LIGHT Figure 98 AM Alarm Li
22. see the User Manual for that deactivator PAGE 7 of 90 2 0 PEDESTAL CONFIGURATION amp CABLING This section describes how to set up the AM pedestals in the correct configuration including any additional options and the cabling which is required 2 1 UNI vs RX Amersec offers two types of AM pedestals UNI and RX Universal antenna Can be configured as Mono TX or RX e RX Receiver antenna Can only be configured as RX Requires at least 1 more UNI pedestal configured as Mono TX to act as the Transmitter pedestals are the most flexible pedestals can have slightly better performance than UNI configured as RX UNI if will have 2 or less pedestals Use RX if You will need RX pedestals you will have more than 2 pedestals on 1 controller unit UNI pedestals can be changed completely not just configured in SW to RX pedestals by changing a PCB in the antenna o For details on changing UNI to RX see Section 6 1 2 2 Understanding Pedestal Configurations All pedestals are supplied as UNI or RX antennas UNI antennas can be configured as Mono RX or TX Any combination of these antennas can be made provided they fit into the ports on the back of the controller unit e The controller unit has 6 ports 2 TX and 4 RX A Mono pedestal will use 2 ports one TX and one RX Mono will detect on both sides of the pedestal and will always have a backf
23. the following harmonized standards for electromagnetic compatibility 2006 A1 2007 2008 ETSI EN 300 330 1 V1 7 1 2010 ETSI EN 300 330 2 V1 3 1 2006 ETSI EN 301 489 1 1 8 1 2008 ETSI EN 301 489 3 V1 4 1 2003 This equipment has been tested and found to comply with the limits for a class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications The user is cautioned that changes and modifications made the equipment without the approval of manufacturer could void the user s authority to operate this equipment USER MANUAL AM 58 REV 14 1 PAGE 90 of 90
24. the system will probably not be detecting well and may also be false alarming It is important to establish whether the interference is coming from the system itself or from the environment To test go to the TX Page and turn OFF all Transmitters If the interference goes away then it is caused by ringdown or resonance from your system Decrease TX Power Optimal setting is 200 4 Increase TX RX Delay on the Sync page for metal loops near the system which may be resonating at S8kHz This may be iron re bar lattice in the walls metal shelving doors etc Try to move the metal object or AM antennas around to see if the signals are affected Try to re tune the TX jumpers to account for the metal object near the system If possible the best solution is to remove the metal object which is resonating sure that the electronic boards in the antennas are connected as shown in Section 3 3 If the wires are reversed the antennas may resonate e Look for tags near the system If the interference remains when the Transmitter s are off Make sure your system is synchronized properly to all surrounding AM systems and deactivators Change position of RX and TX antennas to have the TX near the largest source of interference Some Access Control systems operate near S8kHz Look for any near the system Look for power cables in the walls near the system and make sure your RX cables are not running in parallel with mains p
25. 8 Trimpot Settings 1 DELAY time delay for which the signal must be present Without blocking function 0 1 1 second with blocking function 0 5 3 seconds BIAS sets the offset voltage in the environment Should be set so LEDs 4 5 are ON CADDY sets the sensitivity of the detection of large signals such as shopping trolleys SENS sets the receiver sensitivity GAIN sets the amplitude of the input signal Should be set so LEDs 4 5 are ON yawn 9 RXANT metal detection antenna connection The loop should be connected to pins 1 amp 3 USER MANUAL AM SSkHz REV 14 1 PAGE 47 of 90 10 11 12 13 Indication LEDs 1 LEDs 1 8 signal indication LEDs 2 LED is ON when the system alarms 3 ADPT LED is ON when the system is adapting to the environment BLK LED System filters are fully saturated If ON the system will not work This LED should be OFF or flashing can be flashing very quickly looks dimly lit PWR LED ON when the board is powered ALARM OUT Normally open output relay for alarm connection 4 0 AM APPLICATION SOFTWARE SETTINGS This section explains all settings in the software in more detail Make sure you have the correct application for your controller unit There are 2 types of software versions associated with the AM system Firmware controller version is the internal software on the processor AM Application is the software installed on the PC for setup Major software release
26. Application Config 0 Requires AM MMS Multicontroller AS MCU e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection People Counting requires eComm Module with internet connection o SmartPager for NG MMS RX2 TXL MSRX MSTK Internet Figure 16 Double Mono Configuration with Metalspy e Application Config 3 e Requires 15VAC 2A Power Supply for MetalSpy e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for MetalSpy Internet Cri Power Figure 17 Mono RX Configuration AM Application Config 1 Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection e cable can be removed for a 1 RX1 configuration Config 0 Only recommended for 2 pedestals if you need to reduce the amount of cables or connect 2 separate exits to one controller unit Both RX cables are required for People Counting possible to reduce the backfield of the RX1 TX1 by simply switching RX1 and RX2 cables in the controller unit ports USER MANUAL 5 REV
27. F ON 258 268 OFF ON OFF OFF 269 278 Crystal Easy 50 OFF OFF 279 294 OFF OFF ON OFF 295 308 OFF OFF OFF ON 309 322 Crystal Ultra 65 OFF OFF OFF OFF 323 336 6 2 Antenna Tuning TXCap Jumpers AM antennas are tuned at production therefore the jumpers on the electronics should not be changed However the following situations may require you to re tune the antenna e The antenna is installed near a large metal object this can detune the antenna and cause a loss in performance unless retuned The TXCap board is added or replaced in the antenna The TX cable is longer than 10m The TX Measured Power is unbalanced large difference between amp Bottom loops or between Mode A and Mode e TX Measured Power is very low and detection is poor Typically the small antennas 30 40cm indicate a Measured Power over 2000 and the larger antennas 50 65 indicate a Measured Power over 1000 AN Antenna tuning should only be attempted by experienced technicians Large voltages are present on the jumper pins Therefore it is necessary to use an INSULATED pliars and to turn OFF the TX Power each time a jumper is changed Jumpers should NOT be changed by hand USER MANUAL AM 5 REV 14 1 PAGE 73 of 90 Figure 96 TXCap Tuning Tune the antenna by following these steps Connect the antenna to the controller as a Mono Open the AM Application and set TX Power maximum TX Mod
28. RBG LED alarm lights disconnect Figure 57 3rd Cable in Panel to The electronics can then be accessed for troubleshooting replacement etc If integrated People Counting is used see Section 4 7 it may be necessary to switch the direction of the RX and TX sensors In this case it is possible to just remove the 2 screws on the People Counter Sensor Board and flip it upside down keeping the R145 connector on the same side Now the RX and TX sensors are facing the opposite directions USER MANUAL AM SBkHz REV 14 1 PAGE 43 of 90 Figure 58 Flipping the People Counter Sensors 3 6 Integrated NG Metal amp MagnetSpy Optional MMs TX tal to People Counter 3 amp 5 H 2 2 5 RX Preamp to Controller Unit Figure 59 AM with Integrated NG MMS TX 1 PWRLED will be ON when the board is powered 2 IRTX Jumper put jumper ON to enable People Counter TX sensors IR TX PWR Jumper put jumper ON to increase People Counter TX power Recommended if distance between pedestals is more than 180cm 4 ANT1 BOOSTER metal detection antenna connection The loop should be connected to pins 1 amp 3 5 2 MAG magnet detection antenna connections Integrated People Counting can be connected either to the AM system or the 6 MMS system Since the NG MMS can enabled for directional alarms for this reason it is recommended to connect the People Counter to
29. VDC Power Supply 1x Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal o SmartPager for MetalSpy 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 2 16 Extender Configurations The AM Extender is used to extend the field of a Mono antenna by approximately 30 The Extender is configured exactly like an RX pedestal It requires 1 RX cable and uses the same software configurations It is recommended for single doorway exits for which a single Mono antenna does not quite achieve detection through the entire exit RX mama Internet Figure 50 Extender Configuration Application Config 1 e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection e It is possible to reduce the backfield of the RX1 TX1 by simply switching RX1 and RX2 cables in the controller unit ports e utis not possible to use integrated People Counting MetalSpy or NG Metal amp MagnetSpy with Extender configurations USER MANUAL AM 5 REV 14 1 PAGE 37 of 90 3 0 ELECTRONICS AND CONNECTIONS This section describes the various PCBs used in the AM system and the cable connect
30. a on a different RX port if working the controller RX port may be defective Ifavailable test a different antenna with the same cable and same controller port if working the RX Preamp may defective e Ifthe Pedestal Error is intermittent this can indicate high noise interference on the RX cable which is affecting the communication signal If the problem is bad enough to affect detection of the system it may be necessary use a heavier shielded cable or move the cable to a different position 8 5 HAVE POOR DETECTION This is usually caused by either not setting the system sensitive enough or high interference affecting the system For higher sensitivity Increase RX Gain 4 Decrease the SET value for Criteria 1 SNR It is usually sufficient to decrease the loop value Increase criteria 2 4 e Increase TX Power be careful not to set TX Power too high as the system may start to resonate If TX Power is set above 225 it is usually necessary to increase the TX RX Delay setting Sync page e Use RX Filter Type 1 USER MANUAL SBkHz REV 14 1 PAGE 84 of 90 If interference is high Decrease RX Gain and try to make the detection acceptable by increasing the sensitivity of the Criteria e Change RX Window Width to minimum e User RX Filter Type 2 Move the antennas closer together 8 6 HAVE EXTREMELY HIGH INTERFERENCE AFFECTING MY SYSTEM If your RX page and Sync page indicate very high interference then
31. able synchronization 1 pedestal will be Master all others Slaves 5 FREQ Jumper change the transmitted frequency Used for air synchro when systems are near each other but not cable synchronized in this case set a different FREQ position for each TX 6 SNCIN SNC OUT connections for cable synchronization When more than 1 TX is installed together in 1 row they should ALWAYS be cable synchronized USER MANUAL AM 5 REV 14 1 PAGE 46 of 90 Wireless Alarm optional jn 5 to People Counter Sensors top of pde zt to Controller Unit Figure 62 AM with MetalSpy RX 1 ANTJumper connection for wireless alarm antenna 2 Address Jumpers set the same address on the transmitter and receiver s to pair together Only required if there are multiple transmitters amp receivers in the area 3 TX LED ON when powered flashing when transmitting 4 INL IN2 connection for alarm inputs from EAS devices or other devices with a relay switch 5 PWR can be powered from 15 18VAC or 12 24VDC 6 ANT SIZE Jumper adjustment for width of antenna loops Set to small size when integrated in AM 7 MODE Jumpers 1 remove Jumper 1 to tune the GAIN trimpot 2 remove Jumpers 1 amp 2 to tune the BIAS trimpot 3 remove Jumper 3 to block large metal objects and enable the CADDY trimpot setting 4 remove Jumper 4 to disable the alarm for testing For normal operation jumpers 1 2 and 4 must be ONI
32. ave a different address starting with 0 1 2 etc If you have only one device connected to the eComm you can leave the default address of 255 Next to each address that is connected select AM System as the Device Type If People Counting will be used check the box for Records Uploading e Set the IP settings which you have obtained from the store s IT department 5 2 Connecting a Single AM Controller to an eComm local network switch router pee supply Rus eComm 95485 Figure 92 eComm Connection to a Single AM Controller Connect the AM controller to the eComm with the RJ14 RJ12 4 6 phone cable You can leave the address of the controller as default 255 5 3 Connecting Multiple AM Controllers or a Multicontroller to an eComm To connect multiple controllers or both amp MMS in a Multicontroller to a single eComm it is necessary to use a Serial Adaptor 232 485 from Amersec This converts the RS 232 interface to an RS 485 bus so that all controllers can be connected together Multicontroller combines AM with NG Metal amp MagnetSpy In this controller the AM and the MMS have separate communication ports To connect both of them to an eComm it is necessary to also use this method Figure 93 Serial Adaptor USER MANUAL AM 58 REV 14 1 PAGE 71 of 90 network switch router ptg 2 5 eComm m m
33. c boards It is possible that the TXCap could be replaced with an RXCap see Section 6 1 for tuning instructions In this case the TXCap could be kept as a spare RX Preamp 5 52 Ba 23 3 ay 24 5 to Controller Unit Figure 53 UNI Electronics 1 ANT2TOP top loop antenna connection and tuning See Section 6 2 for tuning instructions if required 2 ANTIBTM bottom loop antenna connection and tuning See Section 6 2 for tuning instructions if required 3 Connection see figure below for correct wiring Incorrect wiring causes the antenna to go into resonance If the antenna is near any other system the system will permanently false alarm USER MANUAL 5 REV 14 1 PAGE 41 of 90 PREAMP2 TINY 401 TINY PREAMP Figure 54 UNI PCB Connection 4 Light connection to multi colored alarm light in top panel Sound connection to buzzer in top panel Volume manual trimpot for buzzer volume Recommended maximum 5 PWR LED power LED should be ON when controller is connected and powered 6 D1LED flashing slowly OK flashing quickly error ON solid or OFF error D2 LED flickers when data is successfully being transferred to controller unit 7 IRTXENJumper put jumper ON to enable People Counter TX sensors 8 IRTXPWR Jumper put jumper ON to increase People Counter TX power Recommended if distance between pedestals is more than 180
34. e A and TX Config Top Loop For Crystal Easy 50 and Crystal Ultra 65 antennas put the ON OFF jumper to position OFF For all others leave it ON Remove all of the jumpers Take jumper and test all 5 pins for the top loop Leave the jumper on the pin where you achieve the highest Measured TX Power 5 Takea2 jumper and again try all empty pins for the top loop Leave the jumper where you achieve the highest Measured Power 6 Repeat this process until the Measured Power will go no higher 7 Set the TX Config Bottom Loop and repeat the same process for the bottom loop jumpers 8 measured power should be similar for Loop and Bottom Loop They do not need to be exact about 300 difference is okay On the RX page the will normally have higher Tag and levels than the 8 loop 9 If the loops seem unbalanced big difference in Measured Power 8 loop RX has more signal than O loop big difference in detection then you can try to switch the loop wires polarity on ONE of the loops 10 Set the TX Config back to Normal Operation 11 TX Mode A and B should be similar 500 difference is okay USER MANUAL AM 5 REV 14 1 PAGE 74 of 90 6 3 External Relays There are 2 external relays available on the controller unit They are dry contact non powered relays Maximum connected load is 2A Each relay has a normally open and normally closed NC contact Any alarm or device
35. e trimpot on RX Preamp is at maximum 2 Light Type Speed Rate a Default 111 5 b White 2 120 Red 7 20 d Green 8 1 20 e Blue 9 1 20 Static Response Filtering specifies if the system will filter out resonance signals during an alarm Recommended is enabled Evaluation recommended is non stop Not used at this time Secondary Alarm recommended is OFF Not used at this time Piezo Type specifies the type of piezo modulation which is inside the controller unit This does NOT change the type of alarm sound in the pedestals USER MANUAL 58kHz REV 14 1 PAGE 65 of 90 4 7 People Counter Page coo RX T Peoplecounter Sita Sytem setis PeopleCounter 1 PeopleCounter 2 o con Reset Reset Sensors blecang Sensors blecere PeopleCounter 3 PeopleCounter 4 B 0c Reset Reset austomers oun Sensorsbloding B Sensors Figure 87 People Counter The integrated People Counter is a bi direction infrared beam counter which operates on a Transmitter Receiver principle The sensors are controlled from the AM RX Preamp electronic and data is transmitted through the RX cable If you were using 4 pedestals the configuration would be as follows fa ma Internet RX RX RX
36. eceiving signals from the environment By default the width is maximum 1 6ms By reducing the RX window it can help to reduce interference in the environment without affecting detection a significant amount It can also be useful if there are other AM systems nearby that are not properly synchronized By using a narrow RX window you can fit your system between other pulses not recommended but necessary at times The RX window can be seen on the Sync page The system sees only the interference which shows up within your RX window Width 160 Width 40 Figure 83 Width of RX Window on Sync Page USER MANUAL 5 REV 14 1 PAGE 62 of 90 4 5 7 Aerm PenpleCounter ATC situs System Events setas Measured power Power Measured power poner ins 1 mm a Tx mode 208 Tx mode 9 Normal operation ON 9 Normal operation CA 8 Top eo fr testina Top ep fer tesina ec Bottom ao for esta E Bottom loop for testna a Oe T Transmission frequency Period of line frequency Temperature Wemdcoermemrepu 0 Qu rn etum uai 9 fx s jen coaer 0 Capa E as ms Disabled Cooler 1 Cooler 2 Fen switch hysteresis PC 5 m Figure 84 Transmitter Settings The recomme
37. erating Frequency 58kHz Sweep Frequency Range 57 8kHz 58 2kHz Transmitted Pulse Width 1200 1600 sec Repetition Rate 75Hz Fuses Power Input T1L250V 1A Slow 250V TX T2L250V 2A Slow 250V Operating Temperature 0 50 C Cooling Fan Audible Level 2548 Pedestal Alarm Audible Level 9098 Communication Port 85232 85485 Serial Max Pedestal Cable Length 12m 408 AS CU6 AM Controller Unit 6 Port PORTS 2 4 FRONT SIDE um A j e 5 o 9 Figure 109 AS CU6 Dimensions USER MANUAL AM 5 REV 14 1 PAGE 89 of 90 AS MCU Multicontroller Unit PORTS 2 4 4 x NG Metal amp MagnetSpy FRONT SIDE e 5 a 1 c Figure 110 AS MCU Dimensions 10 0 DECLARATION Operate the system only as described in these operating instructions Damage to hardware due to improper use will result in loss of warranty A WARNING Do not open controller unit while connected to main power RISK OF ELECTRIC SHOCK WARNING Do not open the antenna or touch the electronic boards while controller unit is powered on RISK OF ELECTRIC SHOCK CAUTION When connecting or disconnecting antenna cables make sure transmitters are switched off or power to controller unit is off A CAUTION Switch off power when servicing the AM System hardware This product conforms with the requirements of
38. es eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal o SmartPager for MetalSpy e See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM 5 REV 14 1 PAGE 30 of 90 2 14 Nine Pedestal Configurations Wide Exit n Internet R2 AS CUG Slave Figure 44 9 Pedestal Configuration Application Config 11 Master Config 15 Slave e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection e Section 2 10 for more information wide aisle synchronization USER MANUAL AM 58kHz REV 14 1 PAGE 31 of 90 RI RO MIMS RAL Mis RX MMS TX MMS MMS MMS PXL gt lt _3 3 3 Master pm Power Figure 45 9 Pedestal Configuration with NG MMS AM Application Config 11 Master Config 15 Slave 5 Application Config 4 Master Config 2 Slave1 Config 0 Slave2 e Requires AM MMS Multicontroller AS MCU additional NG MMS Controller MS NCU Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o Peo
39. estals Figure 81 TX RX Delay Read Array scan the environment with your RX1 pedestal by selecting Auto read and Hold max and then pressing the Read Array button Axis Scale change the y axis scale on the graph to zoom in or out depending on the size of the signal Type by default the Sync page will display all signals detected in the environment with your RX1 pedestal For more detailed viewing of signals select D A You can now view different signals for each antenna basically just more details than what is displayed on the RX page The list of available signals are verse seen 1 Upper coil Tag signal 2 Upper coil Background signal B1 Bottom coil Tag signal B2 Bottom coil Background signal C1 O loop Input signal C2 8 loop Input signal D1 O loop Resonance signal D2 8 loop Resonance signal E1 O loop Filtered signal E2 8 loop Filtered signal F1 O loop Detected signal F2 8 loop Detected signal 61 O loop Frequency Spectrum G2 8 loop Frequency Spectrum USER MANUAL AM SBkHz REV 14 1 PAGE 60 of 90 4 4 RX Page coe m Aem PenpleCounter STE itu Sytem Evens setas wa mum ia m 1 OD MER coker Cree 774 terum rerum re o pne s 7 8 m 58 zm im Cres IE Two g E
40. figuration Conran number SLAVE 2 RX1 TX Figure 75 Config 12 RX TX Slave Configuration for Wide Aisle Cable Synchronization USER MANUAL AM 5 REV 14 1 PAGE 55 of 90 SLAVE 3 RX1 RX2 Sync IN Figure 76 Config 13 RX TX RX Slave Configuration for Wide Aisle Cable Synchronization Configuration rumba 14 SLAVE 4 RX1 TX1 RX2 TX2 Sync IN OR Sync IN m Sync OUT Figure 77 Config 14 RX TX RX TX Slave Configuration for Wide Aisle Cable Synchronization USER MANUAL AM 5 REV 14 1 PAGE 56 of 90 Configuration Ganfoustonurber SLAVE 5 RX1 RX2 TX2 RX3 Sync IN Figure 78 Config 15 RX TX RX TX RX Slave Configuration for Wide Aisle Cable Synchronization USER MANUAL 5 REV 14 1 PAGE 57 of 90 4 3 Sync Page amp Synchronization Sr Cong mx m PeopleCounter intus System Stings we xm sud TX Pulses from another AM system Antana TX a 5 000 po i i ET 1 D a el mb Ante Mesas max pec dn falingecce nearest phase C phase C Li synchro reu rising edge phase B every second pha
41. ght Pinout Unused 2 Unused 2 Unused 4 Yellow Wire Green LED 5 Red Wire Red LED 6 Blue Wire Blue LED 7 Black Wire 2v 8 Unused FEES p oe rs 4 E Figure 99 Integrated People Counter Pinout LED1 12V GND 5V GND IN2 INI GND aVausune USER MANUAL AM 5 REV 14 1 PAGE 76 of 90 7 0 DESIGNS amp DETECTION 7 1 AluProfi 30 amp AluProfi Plexi 30 DUAL TX RX RX Tag Label Detection MONO Detection DUAL DR Label x 80cm 2 6ft 160cm 5 2ft Pencil Tag x 100cm 3 3ft y 200 6 5ft Rambo Tag 130cm 4 3ft y 250cm 8 2ft Maximum detection in all orientations of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by Height 1529 mm 1529 mm 303mm mm 7 305 x 64mm x RGB light x x Directional People counter x x x MetalSpy loop x x x MagnetSpy antenna x x x Advertising x x Colour options white Antenna stand x 145 dx des m 180 maximum proporton for anchor bo Figure 100 AluProfi 30 Base Dimensions USER MANUAL SBkHz REV 14 1 PAGE 77 of 90 7 2 AluProfi 40 amp AluProfi Plexi 40 mono MEL Tag Label Detection MONO Detection DUAL DR Label 90cm 3ft
42. ication Config 8 e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection e 2X cables could be removed for a configuration of TX1 RX1 TX2 Config 7 Use this only for situations with very high interference on each side of the exit In this configuration the RX2 will not be connected but will appear in software Just ignore the pedestal error Internet Figure 21 RX Mono RX Configuration AM Application Config 2 Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection e An RX cable could be removed for a configuration of RX1 TX1 Config 1 Recommended if you need to reduce the amount of cables RX cables are required for People Counting USER MANUAL 5 REV 14 1 MMS 1 MIMS RX2 Internet Filii pee P ECM Power Figure 22 RX Mono RX Configuration with NG MMS Application Config 2 MMS Application Config 2 Requires AM MMS Multicontroller AS MCU Additional Options Remote Tuning amp StoreMonitor EAS statistics requires Module with internet connection o People Counting requi
43. ield RXA RX3 RX2 RXL Figure 7 Mono Port Connection MONO ATX pedestal will use 1 port as will an RX pedestal So a 2 pedestal system of TX RX will use 2 ports An RX will have small backfield RXA RX3 RX2 RXL m2 ee TX RX S cmm Figure 8 Dual Port Connection PAGE 8 of 90 Adouble Mono system will use 4 ports Only 2 Mono pedestals can be connected to 1 controller unit because the TX ports are full However extra RX pedestals could be added on each side lt gt RX4 RX3 RX2 RXI no mu DOUBLE ae MONO Figure 9 Double Mono Port Connection e To reduce the backfield on double Mono system simply swap the RX cables on the controller unit See the diagram below Swap RX Cables Reduced Backfield Standard Double Mono Double Mono lt lt Il TXURX1 TX2IRX2 TXURX2 2 1 Figure 10 Double Mono with Reduced Backfield All possible pedestal configurations are shown in the AM Application on the Config Make sure to always connect the antennas to the CORRECT NUMBERED PORTS as shown in the software e Ifyou have trouble with high interference try to place a TX pedestal nearest to the source of interference The interference will affect Mono and RX pedestals but it will not affect a Transmitter Halogen Lights RX or Mono Place TX Herel Figure 11 Interference Configuration
44. indow for the Upper and Lower coils Tag Signal By changing the TX RX Delay it is possible to see this signal getting larger or disappearing USER MANUAL AM 5 REV 14 1 PAGE 85 of 90 poer col input sgnel Tag vandow 1 2 4 m m 26 m Figure 106 Ringdown 8 8 THE SYSTEM IS FALSE ALARMING Make sure you have synchronized properly to all surrounding AM systems and deactivators Check for tags near the system 4 Check for ringdown e Decrease the sensitivity of your Criteria When a criteria meets the tag requirements it turns green When all criteria for EITHER the O loop or 8 loop turn green the system will alarm In this way you can see which criteria can be changed to have the biggest impact on false alarms Usually Criteria 1 will have the largest impact Increase the value of SET to make the criteria more resistant to false alarms Decrease RX Gain e Increase the value of Pre Alarm on the RX Page This will have a large impact on detection so it is best to avoid it See question 8 6 USER MANUAL AM 5 REV 14 1 PAGE 86 of 90 8 9 THERE ARE 2 OR MORE AM SYSTEMS IN THE ENVIRONMENT WHICH ARE NOT SYNCHRONIZED All AM systems near each other must be synchronized for proper functionality Sometimes it is possible to arrive at an installation in which 2 or more other AM systems are not properl
45. ing is the same on all systems PAGE 58 of 90 Synchronization 3 500 sim 3 000 al WY 7 500 7 000 sm 5 000 5 500 ET 4500 E 3 500 ET zs i j n 2 000 EI E D D m em m E p p Teso 20000 ls 7500 det 1 TAX delay 00 600 desc 450 Figure 80 Properly Synchronized System Polarity of Voltage Zero Crossing changes the phase by 180 same as reversing the Live Neutral wires on the mains power Synchronization of TX selects which phase is used for the synchro calculations nearest phase uses whichever phase is first detected after powering on the unit b phase recommended phase for synchronization calculation every period calculates synchronization based on every 20ms or 16 6ms period Can be tested if controller has trouble detecting zero crossing controller beeps continuously after being turned on d every 2 phase constantly changes the phase which is used for synchro calculation Can be tested if there are other multiple AM systems which are already not properly synchronized to each other Upload Data it is possible to save signal data 2D a time based signal that can be sent to Amersec for troubleshooting You may save as many signals as you like It is necessary that the
46. ions for each 3 1 AM Controller Unit AS CU6 2099 El dd m e Liu we pel use 1 CoolingFan 7 TX2 Ports 2 PowerlED 8 RX1 RX2 RX3 RX4 Ports 3 Mains Power 9 Relayland Relay2 Outputs 4 On OffSwitch 10 Sync Out and Sync In Terminals 5 115V 230V Mains Fuse Switch 11 PC Hardware Key Input Port 6 Ventilation USER MANUAL AM REV 14 1 PAGE 38 of 90 Figure 51 AS CU6 Electronics 1 Status LEDs correspond to the first 8 HW Status indicators on the Status page in the AM Application 1 Voltage Zero Passage The AM system is not able to find the zero point on the mains frequency Try turning the system off and back on or plug into a different electrical outlet or dedicated mains power supply The LED should be OFF 2 Memory EEPROM There is an error on the system EEPROM Contact Amersec The LED should be OFF Memory RAM There is an error on the system RAM Contact Amersec The LED should be OFF 4 Cooler Temperature The system has reached the maximum temperature and has switched off until it cools down Move the controller to a more ventilated area The LED should be OFF 5 Transmitter Disabled TX1 or TX2 is switched off Turn back on in the AM Application The LED should be OFF 6 Alarm Disabled One or more of the RX alarms has been switched off Enable the alarms on the Alarms page in the AM Application The LED should be OFF 7 Quick Adapta
47. is should solve the problem and increase the performance 8 12 THE ALARM IS NOT LOUD ENOUGH The system is limited for several reasons on the amount of power that can be supplied to the alarm circuit Since the volume of a piezo buzzer is related to consumption the volume is limited The following steps can increase the volume of the alarm Make sure that VOLUME trimpot on the RXPreamp is at maximum Sometimes the buzzer can be dampened if the piezo disk is stuck squeezed Open the top of the pedestal and cut the zip tie holding the buzzer or lightly tap the buzzer to release the disk e Set the Type 1 Speed 1 and Repetition Rate 3 on the Alarms Page This will supply the loudest piezo sound If the volume is still insufficient it is necessary to use an external alarm connected to the relay outputs of the controller unit See Section 6 3 for details on connecting external alarms 8 13 THE PEOPLE COUNTER IS NOT WORKING e Verify that the RX sensors are facing a set of TX sensors You may need to open the top of the pedestal to verify sure that you have put ON the jumper for the TX Infrared Enable IR TX EN This should only be done on the pedestals that will be using the TX sensors sure that you have turned ON the People Counting in the software for all pedestals that will be using the RX sensors e Ifthe distance between pedestals is more than 2m put ON the jumper for higher TX Infrared Power IR TX
48. kfield on the last pedestal All cables are required for People Counting e This configuration can also be set up as RX1 RX2 TX1 RX3 TX2 Recommended if you need to reduce the backfield on the last pedestal T 22 MMSTXi MMSRXL 5 2 MMSRX2 Internet Figure 25 TX RX TX RX Configuration with NG MMS AM Application Config 7 MMS Application Config 4 Requires AM MMS Multicontroller AS MCU e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection People Counting requires eComm Module with internet connection o SmartPager for NG MMS 2 RX cables could be added on TX1 and TX2 to use them as Monos Config 9 USER MANUAL AM 5 REV 14 1 PAGE 16 of 90 Internet Figure 26 TX RX TX RX Configuration with MetalSpy AM Application Config 7 Requires 15 2A Power Supply for MetalSpy Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal o SmartPager for MetalSpy 4 2RX cables could be added on TX1 and TX2 to use them as Monos This is required if People Counting will be used Config 9 2 8 Five Pedestal Configurations Internet gt lt gt lt gt
49. let Is People Counting or Remote Tuning required An eComm Module with internet connection is required settings should be collected before installation For these requirements please refer to the eComm User Manual eComms should be pre configured before arriving on site See the eComm User Manual for details Possible sources of interference AM pedestals should NOT be placed within 2m of LCD screens or halogen lights Of course AM tags labels must not be near the pedestals Other possible sources of interference are mains power lines electric motors neon signage etc Power supply requirements if using integrated MetalSpy make sure you have allowed for the extra power supplies USER MANUAL AM 5 REV 14 1 PAGE 4 of 90 1 3 Test ALWAYS set up and test the system for performance on site before drilling holes in the floor and mounting the pedestals Every environment is different and the original plan may need to be modified A the appropriate power input for your country on the controller unit before use 230 115 0 Figure 1 Input Voltage Fuse on Controller 1 4 Set up Pedestal Configuration Universal pedestal Can be configured as Mono TX or RX Receiver pedestal Can only be configured as RX e Setup the pedestals in the correct configuration which is required and connect them to the controller unit o You may connect up to 2 TX and 4 RX pedestals
50. ltiple devices to an eComm 3 Multicontroller has 2 devices If connecting to an eComm Module set the AM system to address 0 and NG MMS to address 4 Device amp Version displays the connected type of device and version number Use the appropriate software to connect if not 14 Refresh All Parameters update all system data to current values Test perform a test on the system memory If failed contact Amersec Hardware Reset reset controller unit Import Export save export your settings to a text file on your PC which could then be uploaded import to a different controller Default Setting reset all values to factory defaults Should be done after any firmware update USER MANUAL AM REV 14 1 PAGE 49 of 90 4 2 Config Page Before making any system settings select the correct configuration of antennas that you have connected The boxes represent exits 50 between separate exits there is no detection field After selecting the correct configuration press Set Config Configuration TX1 RX1 Figure 64 Config 0 TX RX or 1 Mono 1 bi bod TXURX1 Figure 65 Config 1 Mono RX or RX TX RX USER MANUAL 5 REV 14 1 PAGE 50 of 90 Configuration Cofgratennunter 2 RX2 TX1 RX1 RX3 Figure 66 Config 2 RX Mono RX contguraton 3 E i TX1 RX1 TX2 RX2 1 TX2
51. m Module with internet connection amp RX cable to each pedestal 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 PAGE 34 of 9 AKT RXl RX2 T2 1 MMSR MMs SR IMS RX MMs T MMsT mms pa MMS ag MMS Internet Siavez 5 Fr slaven Figure 48 10 Pedestal Configuration NG MMs Application Config 11 Master Config 14 Slave1 Config 12 Slave2 4 MMS Application Config 4 Master Config 4 Slave1 Config 0 Slave2 e Requires AM MMS Multicontroller AS MCU e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM 58kHz REV 14 1 o RO TO Ru MSRX MSTX MSTX MSRX MSTX MSRX MSTX MSRX Internet 5 39 95 c 5 gt pe 1 AS CUG sel Figure 49 10 Pedestal Configuration with MetalSpy Application Config 11 Master Config 14 Slave1 Config 12 Slave2 e Requires 15 2A Power Supply 3x for MetalSpy or 24
52. m Module with internet connection o SmartPager for MetalSpy 2 10 Wide Exit Cable Synchronization 6 Wide exit configurations are those which have 6 pedestals installed in a single row with detection between all This requires more than 1 controller unit A Wide exit configurations require CABLE SYNCHRONIZATION between controller units This is different than the standard air synchronization used for all AM systems Cable synchronization sets both controller units to exactly the same signal so that the transmission of one controller is received by the other controller This enables detection between separate controllers as shown by the green area in the figure below TOA TA TXIB TOB CONTROLLER A CONTROLLER B a ls slave wes 33 Detection Allowed by Cable Synchronization of 2 Controllers USER MANUAL REV 14 1 PAGE 20 of 90 It is REQUIRED that both controllers are connected to the SAME mains power in the SAME phase for proper functionality of cable synchronization Controller 1 Master Controller 2 Slave SYNC OUT SYNCIN AM DIG RELAY sme mm m mm Figure 34 AM Controller Unit Cable Synchronization This process can be repeated for an unlimited number of Slave controllers If using an eComm Module for remote tuning and data collection the other wires in the FTP synchronization cable can be used to c
53. m will reduce sensitivity from multiple testing of the tags This resets the system back to current environment conditions Criteria Settings fine tuning of criteria settings for more advanced setting of the system Can be used to make the system more less sensitive without changing the overall signal Gain Use the criteria LED indication to help you with these settings Some criteria 4 amp 5 are almost always TRUE and can be disabled by un checking the box beside the criteria 2 Tag Phase checks if the tag signal is within a certain phase of the signal transmitted by the system 3 Tag Difference compares the tag signal with the transmitted signal to see if it is within a few Hertz 4 Deviation checks if the tag is within a specific range from S8kHz 5 Tag Envelope detects the shape of the tag signal and compares it with an ideal tag shape Preset Environment automatically changes the criteria for common presets Does not change Gain Pre Alarm specifies how many times a tag must be detected before an alarm occurs Recommended to use 1 RX Filter Type filter 2 can be used in extremely hostile environments Extra filters are added which reduces interference levels However detection will be affected so it is recommended to use filter 1 if at all possible DSP Gain software amplification Increase only if the Tag amp Background levels are less than 10 RX Window Width changes the length of time that the system is r
54. men ES ma c mm 2 a Secondary Dares Static response filtering Secondary alarm T TT Es mE RX Alarmerctied enabled nein A 29 ET om 57 5 1 259 5 1 255 gt 1 1 255 2 2 255 T Figure 85 Alarm Settings Configuration Table grid for turning on off alarms Alarms which are turned on are represented by a green box while jammer alarms are represented by red box Click on each box to turn it on off In the above figure when the RX1 pedestal detects a tag it will turn on the alarm on RX1 When the RX2 pedestal detects a tag it will turn on the alarm on RX2 In the figure below if either pedestal detects a tag both pedestals will alarm Actions Figure 86 Alarm on Both Pedestals PAGE 64 of 90 Relay Switch On Time specifies the time in seconds that the external relays will switch on Single means the relay is Latched while Continuous means the relay is Switched Recommended is Single Test Alarms test each alarm using the current settings Alarm Settings each alarm can be configured using the SOUND and LIGHT settings Common settings are as follows 1 Sound Type Speed Rate a Default 1 153 b Modulated 2 15 3 c Beeping 3 15 1 d Loudest available 1 1 3 make sure Volum
55. nded settings for the transmitter s are TX POWER 200 and TX MODE A or C TX Power recommended setting is 200 For wide distances this can be increased but make sure that ringdown does not occur If then TX power must be decreased or TX RX delay Sync page increased TX Config used only for tuning of the TXCap boards The top and bottom loops should transmit a similar MEASURED POWER If not or if Measured Power 15 low less than 1500 for 30 40 antennas or less than 500 for 50 antennas then the antenna may need to be re tuned See Section 6 2 for details TX Mode mode of transmission Mode A or C is recommended based on testing Transmission Settings transmission frequency is recommended to be 58 2kHz unless testing proves otherwise If DR labels are of good quality better performance can be achieved if SWEEP is Disabled Only enable sweep if label quality is poor and testing proves it to be better Temperature Settings specifies the temperature at which the fan will switch ON in the controller unit When the temperature reaches the maximum setting the transmitters will turn off to avoid damage to the system until it has cooled down It will then resume normal operation USER MANUAL 5 REV 14 1 PAGE 63 of 90 4 6 Alarms Page eme m PeopleCounter RTC Status System Events Settings Gig Actions Relay 1 Testalam eem e
56. nna It may also be desired to change just for troubleshooting purposes to exchange a faulty board to save a for a later installation or any number of reasons Figure 95 RXCap PCB USER MANUAL 5 REV 14 1 PAGE 72 of 90 The antenna loops should be connected to the RXCap in the same way as they are connected to the TXCap In addition the RXCap is connected to the RX Preamp in the same way as the TXCap After exchanging the boards it is necessary to tune the antenna into resonance using the jumpers The 4 Tuned Untuned jumpers should always be set to Tuned The most accurate method is to measure the inductance of each loop with an inductance meter The inductance meter must be able to measure micro Henrys and should be set for serial operation with a frequency of about 1kHz After measuring the inductance use the table below to properly configure the jumpers If you do not have an inductance meter it is possible to set the jumpers to default settings using the table below based on the pedestal design PEDESTAL JUMPER1 JUMPER2 JUMPER3 JUMPER4 COILINDUCTANCE uH ON ON ON ON 177 187 ON ON ON OFF 188 191 AluProfi 40 w MS ON ON OFF ON 192 198 ON ON OFF OFF 199 203 AluProfi 30 Crystal Easy 40 AluProfi 40 ON OFF ON 204 212 AluProfi 50 w MS AluProfi 50 OFF ON OFF 213 218 ON OFF OFF ON 219 226 OFF OFF OFF 227 234 OFF ON ON ON 235 249 OFF ON ON OFF 250 257 OFF ON OF
57. nna x x Advertising x x Colour options sivebla e white white x Antenna stand x 9 E 5 67 19 D 2 0 n 220 370 Figure 103 AluProfi 50 Base Dimensions PAGE of 30 USER MANUAL 58 REV 14 1 7 5 Crystal Easy 50 TXJRX DUAL H Tag Label Detection MONO Detection DUAL DR Label 3 6ft 240cm 8ft Pencil Tag 140cm 4 6ft y 280cm 9 26 Rambo Tag 170cm 5 5ft 340 11 2ft Maximum detection in 2 orientations of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by Amersec Recommended to use Mono Mono or Mono RX configurations at distances exceeding 2 2m DR label detection may suffer in the vertical position at distances over 2 2m Height Width Depth Weight Base 351mm 00mm 20mm 185 359 280x mm Advertsing area visible Features RGB light Metalspy loop MagnetSpy antenna Advertsing Colour options Antenna stand Directional People counter x x silver black x white x x 4xholes 12mm for anchor bolts Figure 104 Crystal Easy 50 Base Dimensions USER MANUAL 5 REV 14 1 PAGE 81 of 90 7 6 Crystal Ultra 65 EL Tag Label Detection MONO Detection DUAL DR Label 130cm 4 3ft y 270cm 98 Pencil Tag
58. nnect to the scanned COM port you can manually find the correct COM port on your PC gt OK o Select Start gt Run gt devmgmt progrem folder document or Intemet resource and Windows vill open it tor you Open Figure 5 Open Device Manager When Device Manager is open navigate to Ports COM amp LPT The Hardware Key will be displayed as USB Serial Port COMX Select this port in the AM Application and press Connect amp Network adapters 477 Ports COM amp LPT 7 Communications Port COMI Printer Port LPT1 Processors Figure 6 Manually Find COM Port 1 6 Software Setup When you have successfully connected to the AM controller and have all pedestals connected you can begin adjustment of the system Settings are saved immediately to the controller after pressing the appropriate button Set Apply Checkbox etc beside the setting When entering a number value press the ENTER key to confirm the setting and save it to the controller On the CONFIG page select the configuration which matches your pedestal setup It is important that the pedestals are connected to the same port as is shown in the configuration diagrams For more details on pedestal configurations see Section 2 0 For information on wide exits more than 5 pedestals see Section 2 10 o On the RX page start with the following settings o Gain 14
59. onnect both controllers to single eComm Module AM Application Configurations 11 15 are used for cable synchronized systems The systems still must be air synchronized to any surrounding AM systems USER MANUAL AM 5 REV 14 1 PAGE 21 of 90 2 11 Six Pedestal Configurations Wide Exit Figure 35 6 Pedestal Configuration Application Config 11 Master Config 12 Slave e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 MMSRKi MMS MMS TX2 MMS RX1 MMS Figure 36 6 Pedestal Configuration with NG 5 lt Application Config 11 Master Config MMS Application Config 4 Master Config Requires AM MMS Multicontroller AS MCU Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS e See Section 2 10 for more information on wide aisle synchronization 2 slave Slave USER MANUAL AM 5 REV 14 1
60. ons o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection amp RX cable to each pedestal 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 PAGE 28 of 90 RXI MMS RXI mms MMS RX2 MMS 1 mms 1 MMS RX2 MMS Internet fe P Figure 42 8 Pedestal Configuration with NG MMS Application Config 11 Master Config 14 Slave MMS Application Config 4 Master Config 4 Slave e Requires AM MMS Multicontroller AS MCU Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for NG MMS e Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 PAGE 29 of 90 RX2 RQ MSRX MSTX MSRX MSTX MSRX MSTX MSRX MSTX Internet 5588 dadi P ECM Power Figure 43 8 Pedestal Configur Application Config 11 Master Config 14 Slave e Requires 15VAC 2A Power Supply 2x for MetalSpy Additional Options Remote Tuning amp StoreMonitor EAS statistics requir
61. orts 14 115V 230V Mains Fuse Switch AM electronics are the same as the AS CUG except for the addition of the NG Metal amp MagnetSpy motherboard Metal amp MagnetSpy Figure 52 AS MCU Electronics 1 External Input trigger an alarm or block an alarm when an input switch is received 2 External Outputs 2 output relays for connecting alarms Can be set to Normally Open or Normally Closed using the jumpers 3 Power 15VAC power input and corresponding LED USER MANUAL 5 REV 14 1 PAGE 40 of 90 4 Status LEDs error indication 1 Memory Error serious error indicating error with memory or processor Contact Amersec 2 Abnormal Function system is not in normal operating mode pedestal error adaptation in progress transmitter turned off alarms turned off no synchro signal on Slave etc e Heartbeat Status LED o Flashing slowly system OK o Flashing quickly system error o ON solid or OFF system error on processor contact Amersec 5 PGM Jumper when updating firmware move the jumper towards the RST switch After updating move back for normal operation 6 SmartPager Transmitter Optional 3 3 UNI Antenna A UNI pedestal can be configured as the following requires 2 cables and both electronic boards e TX requires only a TX cable and the The RX Preamp could be removed and used as a spare part if needed e RX requires only an RX cable but both electroni
62. ower cables or other cables most common source of interference to AM systems is lights halogen neon LED Turn off all lights and see if the interference goes away Contact Amersec for a list of EAS friendly lights It is usually possible to change only the ballasts transformers as these are the sources of interference pulses The 2 most common source of interference to AM systems is LCD amp Plasma screens They should be at least 2m away from the system depending on the size of the screen If it is not possible to turn the screen 909 there is no other solution than to move the screen away e Testthe system a known good environment to make sure all system components are okay 8 7 1 HAVE RINGDOWN EFFECTS Ringdown occurs when a transmission signal is too strong and there is a little bit of signal left over in the receiving window The transmission signal does not stop immediately but instead takes a few sec to stop oscillating If the receiver picks up the end of the transmission the system may frequently false alarm e Reduce TX Power Optimal is 200 e Increase TX RX Delay on the Sync page For Crystal Easy 50 and Crystal Ultra 65 this delay should be set to 600 e Make sure your synchronization signal is aligned with the RIGHT edges of the other AM system s Ringdown can be identified with the inbuilt oscilloscope function large signal will appear on the left side of the screen representing the beginning of the RX W
63. pedestals mains power cable supplied with controller unit stranded CATS FTP cable max 12m 6m cables supplied with pedestals e USB Hardware Key with telephone cable RJ14 RJ12 connectors 4 6 e Laptop with Windows XP or later and AM Application installed e 4 hex screwdriver for opening AluProfi antennas 45 crimping tool not included e extra RJ45 plugs not included e insulated needle nose pliars for changing jumpers if re tuning is required e pedestal mounting supplies not included 10 5mm holes in AluProfi base 12mm holes in Crystal base 1 2 Pre Installation The following checklist should be completed prior to arriving on site with the system sure you have installed the latest correct AM Application Software and a USB Hardware Key Pedestal placement you should know the exact width of the exit Allow AT LEAST 10 of the maximum detection distances for interference Installing at maximum distances allows no reserve for interference Placement of controller unit must be within 12m 40ft of TX or Mono pedestals Most common placement is in ceiling cash desk wall mounting brackets available from Amersec n Cabling solution best solution is prepared cable conduit in the floor leading from each pedestal to the controller unit Conduit should be minimum 1cm diameter The AM controller unit requires 220 or 110V power Recommended is dedicated mains power out
64. ple Counting requires eComm Module with internet connection o SmartPager for NG MMS Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 0 MSRX MSTX MSRX MSTX MSRX MSTX MSRX MSTX Internet gt 354 gt P ECM Master Power Figure 46 9 Pedestal Configuration with MetalSpy Application Config 11 Master Config 15 Slave Requires 15 2A Power Supply 3x for MetalSpy or 24VDC 8A Power Supply 1 Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o SmartPager for MetalSpy 4 See Section 2 10 for more information on wide aisle synchronization USER MANUAL AM SBkHz REV 14 1 2 15 Pedestal Configurations Wide Exit n 2 Internet gt lt lt lt gt lt P ECM Master Power i ASCUG dad gt Figure 47 10 Pedestal Configuration Application Config 11 Master Config 14 Slave Config 12 Slave2 Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eCom
65. pt the other installer to service the system and synchronize properly 8 10 THE 8 LOOP SIGNAL IS LARGER THAN THE O LOOP SIGNAL 5 Bago 7 Tags Level input Figure 108 RX Signals This means that the polarity of the loops is incorrect To correct the issue just switch the polarity of the Top Loop wires blue wires which are connected to the TXCap or RXCap board They are connected to pins 1 amp 3 just switch these wires Leave the Bottom Loop as it is USER MANUAL AM SSkHz REV 14 1 PAGE 87 of 90 8 11 THE TX MEASURED POWER IS LOW OR UNBALANCED If detection is low for no other apparent reason or if the TX Measured Power is low less than 1500 for AluProfi 30 amp 40 Crystal Easy 40 or less than 500 for AluProfi 50 or Crystal Easy 50 amp 65 then it may indicate that the antenna is detuned Unbalanced means that there is a large difference more than 300 between Top amp Bottom Loops or between TX Mode A and Mode This may also mean that the antenna is detuned The antenna is tuned at production but if the electronic boards are changed then the antenna needs to be tuned De tuning can occur if the antenna is placed near a large metal object which results in a change of inductance in the loops Using TX cables longer than 10m can also result in de tuning For all of these scenarios it is necessary to just re tune the TXCap electronic for each pedestal as described in Section 6 2 Th
66. res eComm Module with internet connection o SmartPager for NG MMS e An RX cable could be removed for a configuration of RX1 TX1 Config 1 Recommended if you need to reduce the amount of cables All RX cables are required for People Counting MSRX Ms 1K MS RX Internet 23 RX Mono RX Configuration with MetalSpy Application Config 2 4 Requires 15 2A Power Supply for MetalSpy Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection o SmartPager for MetalSpy e An RX cable could be removed for a configuration of TX1 Config 1 Recommended if you need to reduce the amount of cables All RX cables are required for People Counting USER MANUAL 5 REV 14 1 2 7 Four Pedestal Configurations RXA TX2 Internet 24 RX Mono RX Mono Configuration Application Config 9 e Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection 2RXcables could be removed to form an RX1 TX1 RX2 2 configuration Config 7 Recommended it you need to reduce the amount of cables or reduce the bac
67. rly configured to collect the data from the AM system USER MANUAL 5 REV 14 1 PAGE 67 of 90 4 8 RTC Page Sime conie mx m Aarm Peoplecounter RTC stets System Stings Friday 2013 05 17 11 06 20 Closed 9 Opened Opened hors P mum ze a 5 Lost all power Figure 89 RTC Settings The RTC Real Time Clock enables time stamped information to be collected from the system Date Time it is IMPORTANT to SYNCHRONIZE the AM system RTC with the clock on your PC so that data collected from the system is displayed with the correct time zone This is only necessary if eComm will be connected ta the system for collection of data DST Setting enables automatic adjustment for summer winter time Opening Hours it is possible to enter the hours for which the store is open Any alarms that occur during closing hours will be silenced USER MANUAL AM 5 REV 14 1 PAGE 68 of 90 4 9 System Page ceo mk Aem PenpleCounter ATC Si Event setas frequency 055 Permanent esprse ther 2 4 100 Shoot nose ther 12 wart adaotaton 02 i 26 0 00 defaut 250 Nesared poner fiter Polatan fier speed e E 119 defauts Sakon level 7 2 0 defauta Criterium S sich off coeficient 8
68. rt the system Try connecting it to a different mains outlet dedicated power source is recommended Open the controller make sure that all power LEDs are ON and all wires cables connected well Try connecting to the software if possible reset to default values Settings page Make sure that the Neutral Earth voltage is more than SV Ideally it should be OV 8 2 1 CANNOT CONNECT TO THE SYSTEM Make sure your Hardware Key cable has an RJ14 plug on end and RJ12 plug on the other Make sure you have selected the correct COM Port in the software Make sure you are using the correct software for the controller and it is switched on 8 3 I HAVE NO DETECTION Usually you will have at least a small amount of detection even if the environment is extremely noisy This is assuming you have 0 detection If the alarm counter is counting alarms sure your alarms are turned on Alarm page Make sure the alarm cable is not disconnected from the top of the pedestal If the alarm counter is NOT counting alarms e Check your TX Measured Power if it is very low check TX cables TX tuning and make sure loop wires are connected well Check each antenna as single Mono try different ports to see if the ports might be defective 8 4 MY RX INDICATES PEDESTAL ERROR e Verify that your Config setting is correct e This can indicate a broken cable test with a known good cable e Testthe antenn
69. s are AM Application v6 3 compatible with controller v amp Application v7 4 compatible with controller v7 4 recommended to upgrade firmware to v9 Application v9 3 compatible with controller v9 Application v10 compatible with controller v10 Application v12 compatible with controller v10 v11 amp v12 Application v14 compatible with controller v14 If you do not know the controller version connect with the latest AM Application to find out the controller version and then use the corresponding software to access the system See Section 1 4 for connection instructions USER MANUAL 5 REV 14 1 PAGE 48 of 90 4 1 Settings m m Pemetounsr ATC Status Sytem Evens Setinae E Q Mess dese me 1 Seach COM stats comcs adress Device amp Version Communication type port 9 Local Internet pu tans Refresh ali parameters techs Termon Import Export settings Default setting of device Connected bax version V 14 0 0 Figure 63 Settings Page Shoplifting Prevention Systems Acousto Magnetic Address of Device used when connecting more than 1 controller unit to a single eComm In this case each device must be set to different address 1 Default address 255 2 Starting address 0 when connecting mu
70. s of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by Amersec Height Width Depth Weight Base Advertising area visible Features RGB light Directional People counter Metalspy loop MagnetSpy antenna 1511 mm 395 mm 20mm 15345 359280 110 mm Advertising Colour options Antenna stand Standard Optional Serb x white 4xholes 12mm for anchor bolts re 102 Crystal Easy 40 Base Dimensions USER MANUAL 5 REV 14 1 PAGE 79 of 90 7 4 AluProfi 50 and AluProfi Plexi 50 TXJRX DUAL H Tag Label Detection MONO Detection DUAL DR Label 100cm 3 3ft y 200cm 6 5ft Pencil Tag 130cm 4 2ft 260cm 8 56 Rambo Tag 160cm 5 21 9 88 Maximum detection in all orientations of tag label Results vary depending on environment and tag quality Tags labels tested are those supplied by A integrated MetalSpy or NG Metal amp MagnetSpy detection of AM same as AluProfi 40 1529 Height 1529mm 553mm Width 553mm Emm Depth 13kg Weight 115 555 Base 1456 469 Advertising area visible Standard Optional Features Standard Optional x RGB light x x Directional People counter x x Mealspy lop x x x MagnetSpy ante
71. se TX AXdelay 459 ue 200 600 default 450 igure 79 Sync Page h Un Sychronized System The Sync Page is the most important page in the software It allows you to easily synchronize with other AM systems which is REQUIRED for all AM systems The Sync Page also allows you to view all other signals in the environment which is very helpful for troubleshooting interference The BLUE rectangles are a REPRESENTATION of YOUR system The RED signal is EVERYTHING else in the environment including OTHER AM systems To synchronize move the Sync Delay slider so that your TX pulses blue are on top of the red pulses from the other AM system It is most important to align the right sides falling edges of the pulses or at least place your pulse in the middle of the red pulse This will introduce a time delay to your system so that it always pulses at the same time as the other system s Alternatively you can press the Auto synchro button which will calculate the time delay and move it for you This is a one time calculation it does not mean that the system will continuously auto synchronize if something changes You may also enter the time delay Sync delay as a number and then press the Enter key to save the value to the system If you have MULTIPLE systems in the same store or nearby it is best to manually enter the SAME number on all systems for optimal synchronization That is assuming that the power phas
72. tal amp MagnetSpy Optional 44 3 7 Integrated MetalSpy Optional 46 40 APPLICATION SOFTWARE SETTINGS 48 4 1 Settings 49 4 2 Config Page 50 4 3 Sync Page amp Synchronization 58 44 RX Page 61 4 5 TX Page 63 4 6 Alarms Page 64 4 7 People Counter Page 66 4 8 RTC Page 68 4 9 System Page 69 PAGE 2 of 90 4 10 Events Page 5 0 REMOTE SERVICE ECOMM CONNECTION 5 1 Configuring the eComm Module 5 2 Connecting a Single AM Controller to an eComm 5 3 Connecting Multiple AM Controllers or a Multicontroller to an eComm 71 5 4 Remote Service Connection 6 0 ADVANCED INFORMATION 6 1 Changing UNI pedestal to RX pedestal 6 2 Antenna Tuning TXCap Jumpers 6 3 External Relays 6 4 Alarm amp People Counter Cable Pinouts 7 0 DESIGNS amp DETECTION 7 1 AluProfi 30 amp AluProfi Plexi 30 7 2 AluProfi 40 amp AluProfi Plexi 40 7 3 Crystal Easy 4 7 4 AluProfi 50 and AluProfi Plexi 50 7 5 Crystal Easy 5 81 7 6 Crystal Ultra 65 82 7 7 Extender 83 80 TROUBLESHOOTING 84 9 0 TECHNICAL SPECIFICATIONS amp FEATURES 89 10 0 DECLARATION 90 PAGE 3 of 90 1 0 BASIC INSTALLATION GUIDE This section outlines the basic step by step processes for installing the AMERSEC AM system More details can be found in further sections of the User Manual 1 1 Required Materials Controller Unit 4 1to 6 AM
73. the NG MMS USER MANUAL AM 58 REV 14 1 PAGE 44 of 90 NG MMS RX lestal 3 5 2 5 s E Sensors top of pet RX Preamp to Controller Unit Figure 60 AM with NG MMS RX 1 PWR LED will be ON when the board is powered 2 IR TX Jumper put jumper ON to enable People Counter TX sensors IR TX PWR Jumper put jumper ON to increase People Counter TX power Recommended if distance between pedestals is more than 180 4 ANT1 BOOSTER metal detection antenna connection The loop should be connected to pins 1 amp 3 5 2 MAG magnet detection antenna connections identify the NG MMS boards as either RX or TX the easiest way is to look at the number of aluminum heat sinks TX 3 heat sinks 1 heat sink USER MANUAL AM 58 REV 14 1 PAGE 45 of 90 3 7 Integrated MetalSpy Optional MetalSpy TX 8 8 8 Sgfisors top of pedestal RX Preamp to Controller Unit Figure 61 AM with MetalSpy TX 1 PWR can be powered from 15 18VAC or 12 24VDC LED will be ON when powered 2 ANT1 2 metal detection antenna connection ANT2 is used if connecting a 2 passive antenna 3 PWR Trimpot adjustment of transmitter power according to distance between pedestals 100 150cm about 30 50 b 150 200cm about 50 80 over200cm 100 4 M S Jumper setting for Master or Slave for c
74. tion This LED will turn on when the system is adapting after switching on making any SW changes or from high interference During adaptation the system will not detect 8 Notused The LED should be OFF e Heartbeat Status LED o Flashing slowly system OK Flashing quickly system error possible errors include any of the above pedestal errors defective cables no synchro input signal on Slaves disconnected wiring solid or OFF system error on processor contact Amersec 2 RX Power LEDs should all be 3 PGM Jumper when updating firmware move the jumper towards the center of the board After updating move back for normal operation 4 RX TXRibbon Connection If cable becomes loose in transport or is disconnected the system will beep continuously after being switched on To solve the problem make sure the connectors are secure 5 Replaceable Fuses T2L250V 2A Slow 250V USER MANUAL AM 5 REV 14 1 PAGE 33 of 90 3 2 MMS Multicontroller AS MCU BACK 0000 1 Oop _ S605 6 X 1 Cooling Fan 8 Ventilation 2 Power LED 9 AM TX1 amp TX2 Ports 3 Mains Power 10 AM RX Ports 4 On Off Switch 11 Relay1 8 Relay2 Output 5 NGMMS PC Hardware Key Port 12 AM Sync Out amp Sync In Terminals 6 PREV NEXT SYNC IN SYNC OUT 13 AM PC Hardware Key Port 7 NGMMS Pedestal P
75. to one controller in any combination Mono uses 1 TX and 1 port 2 cables 7 TX uses 1 TX port 1 cable uses 1 RX port 1 cable Run cables including any additional cables required for integrated options c For more details on pedestal configuration and cabling see Section 2 0 1 5 Connect AM Controller to PC A Requires Windows XP or later e Install software and then connect the USB Hardware Key to the PC and the controller unit The white telephone cable which is connected to the controller has 8 14 RJ12 connectors 4 6 Do NOT use the R112 RJ12 cable 4 4 Pe aS eS Figure 2 Controller to PC Connection with Hardware Key e The Hardware Key is used as a USB converter and for security Only 1 key is needed for each technician it is NOT left at the installation with the system Open the AM Application AFTER the hardware driver is finished installing Make sure the controller is powered Your deviceis readyto use 3 X Device driver software installed successfully Figure 3 Hardware Driver Finished Select Serial communication USER MANUAL 58kHz REV 14 1 PAGE of 90 Communication type Serial 9485 11 x di Socket Internet Connect Disconnect COM status Disconnected Figure 4 AM Connection The system will scan the COM ports on the computer Select the correct COM port and press Connect If you are unable to co
76. vailable on the Config page in the software All configurations can also be installed backwards example TX2 RX2 TX1 RX1 instead of RX1 TX1 RX2 TX2 For detection distances see Section 7 0 Detection distances depend on the antenna design The detection distance pedestal does not change whether you have only 1 pedestal or 6 pedestals connected 2 4 One Pedestal Configuration Internet 1 1 Figure 13 Mono Configuration AM Application Config 0 Additional Options Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection People Counting not possible with 1 pedestal o o MetalSpy not possible with 1 pedestal NG Metal amp MagnetSpy not possible with 1 pedestal USER MANUAL AM SSkHz REV 14 1 PAGE 10 of 90 2 5 Two Pedestal Configurations RX2 TX2 Internet Figure 14 Double Mono Configuration AM Application Config 3 e Itis possible to reduce the backfield of the antennas by simply switching RX1 and RX2 cables in the controller unit ports e Additional Options o Remote Tuning amp StoreMonitor EAS statistics requires eComm Module with internet connection o People Counting requires eComm Module with internet connection RX2 TXI RX1 TX2 MMS RAL MMSTXL Internet Figure 15 Double Mono Configuration with NG MMS AM Application Config 3 MMS
77. y synchronized It might look something like this p UN iJ p I a eT Figure 107 2 or More Un sychronized Systems The BEST solution is to contact the installer of the other systems and ask them to synchronize properly All systems should be synchronized to the first system installed or to the manufacturer of the most systems in the location Usually this will be Sensormatic If it is not possible to contact the other installer or they are unwilling to cooperate then the following steps are recommended If Sensormatic systems are nearby try to find which pulses are from the Sensormatic system s and synchronize your system to those pulses Otherwise synchronize to the largest pulses as shown in your Sync graph Decrease your RX Window Width to Narrow on the RX page This should allow you to place your RX window in between the pulses of the other systems so that there is no TX pulse inside your RX window The other un synchronized system may start to false alarm if their RX window detects your TX pulse As long as you have properly synchronized to either Sensormatic or the largest group of systems in the location this is unavoidable It is more important to maintain the integrity of all the other systems than to make your system compatible with an improperly installed system If anything it may prom
78. y will be green when alarm is turned on o details on alarm settings see Section 4 6 e fusing integrated People Counting go to the PEOPLECOUNTER page Make sure People Counter TX and RX sensors are facing each other For more details on People Counter configuration see Section 4 7 o Make sure People Counter jumpers TX IR ENABLE on the RX Preamp boards are ON For more details on electronics see Section 3 0 Turn ON the People Counters for each pedestal that will be used as a People Counter Receiver Test and use the Reverse option if necessary to switch incoming outgoing directions Make sure you are using an eComm Module with internet connection to collect the People Counter data 4 If the system will be connected to StoreMonitor go to the RTC page o Synchronize the Date Time with your e Test and troubleshoot the system if needed see Section 8 0 e Proceed with adjusting any integrated MetalSpy NG Metal amp MagnetSpy o For basic details see Sections 3 6 and 3 7 For full details see the User Manual for each system Connect an eComm Module if using integrated People Counting or Remote Tuning o For details on configuring the eComm Module see the eComm User Manual o For details on connecting see Section 5 0 4 Install any AM Deactivators that are needed Switch them on one by one and synchronize in the Deactivator Application to the AM system o For details on installing an AM Deactivator

TECHNICAL USER MANUAL AM 58kHz System

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