Markel Property General Manual
Contents
1. that sub producers hold the necessary licenses in compliance with state regulations 3 As your licenses renew on either an annual or biannual basis it is your responsibility to forward a copy to our Licensing Department B Appointments 1 All contracted agents will be appointed by us for each contracted state MAIC will be responsible for all fees 2 Itis your responsibility to abide by the insurance laws in your state s and appoint any sub producers as necessary The GA will initiate the paperwork with the sub producer using the correct appointment forms The completed paperwork should then be forwarded to MAIC s Licensing department for processing MAIC will notify you when the appointment has been validated by the state MAIC will only appoint one agent along with the agency if legally necessary from each sub producing agency The appointed agent must be the agent signing and submitting to the Company If the sub producing agency wants to appoint everyone in their office so they do not have to monitor agent submissions to the Company the extra appointment fees will be the responsibility of the sub producing agency or the General Agent Edition 09 14 Agent of Record These procedures are designed to assure that correct timely and approved transfer of accounts can be done Please remember the AOR is an insured initiated request and must meet these procedural requirements Markel American Insurance Company retains the right of refus2. Markel Product Manual General Property N SE E u ps MARKEL Contents Agent Authority PPFEERRRFFEERRFREEERRRRRREERRREREEEREREERERREEREEEERRREEEEERREUEEEREEREEEEREEEFEERRREREERRREREEERRRENFEERREREEEREEERRERFFRERRRR Licensing amp Appointments ussunnnnnnunnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnn Agent Of Record ASAS LETAL AAA UA Payments amp Commissions uasuunnnnnnnunnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnm nnnm nnmnnn nnn Applying a Pa MENE soci a a a E 5 COMMISSION nainen a Md a E a a ee eurer 5 aeee 110 A TTT Renewals essiant AN 5 Non RenewalSasicesieniins een aca 5 Cancellato Saa td A a i 5 Late Payments Reissues and Reinstatements snnnnnnnrnnnnnnnennenennnnnnnnnnnnnnnnnnnnnnnn 6 Diary Attachments NoOtesS ooococcccccciccccccnnnnnnnnnnonnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnrrnnenenenencarananinenes 7 Mess O eiii ek Ekel 7 ooo suena eeeengecugeuenaseeeneseeoaeueaseeoaeeeeoaeueuaeseenseeoasueuaeeeangseenaesgugseeupaeseeogseeogsseaoges AA O Producer Setup amp Maintenance uuuuunnnnununnnnnununnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn anne Binding Restrictions u na200000nnn00nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nun nnnnnnnnnnnnnnnnnnnnannnnnnnannnnnn nun nnnnnnnnnanen Contact Information uassuunnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnennnnennnnnnnn
3. al of any request gt Agent of Record Letters will only be honored and producers changed concurrent with the next renewal date of the policy No mid term changes will be made gt No newly contracted agents will be allowed to take over a piece of Markel business for the first year All requests must be sent to the Property Underwriting Department for review and approval gt All requests for a change of the Agent of Record must be submitted no later than 60 days prior to the expiration date Late submissions will be honored at the next policy renewal gt Approved Agent of Record changes will be processed within 30 days of receipt gt All agencies involved in an Agent of Record transfer must be properly licensed and able to meet all contractual requirements A properly submitted request for an Agent of Record change must include the following Name and Address of the Insured Insurance Company and Policy Number New Agent s Name and Agency Name Address with Markel American Agency number Date and Signature of both the Insured and New Agent In the case of an account with a business organization as the Named Insured the request must be on the Insured s letterhead gt Markel will provide a courtesy notification to the incumbent contracted agent gt In situations of block rollovers of existing Markel business each of these will be evaluated on an individual basis and appropriate procedures developed gt Ifthe account ha
4. can com web site Credit Card Numbers should MEVER be stored within MAGIC notes or within a task Commission Commissions will be paid on the written premium when the first payment is received Processing This section will provide guidelines or information relative to processing transactions are authority based If you are unable to complete the transaction make the necessary notes and or attachment within MAGIC and use the system to refer to MAIC Details on how to effect the change is in the MAGIC system manual Renewals Renewals are direct bill and automatically generated Please see the MAGIC system user manual for handling and how to mark the file for renewal review The following criteria will trigger policies to be flagged for review before renewal Manufactured Home e Claim within the last 365 days e 2 or more claims in the last 3 terms e Any policy flagged manually marked for review Policies that meet the above criteria will be flagged for review and will appear on the Renewal Review List Review should be completed no later than 45 days before the renewal date Should there be any question as to the necessary action that should be taken on a given account please contact an Underwriter in the Property Department for assistance Please make notes reflecting the decision and change made Non Renewals Always make notes using Diary in the MAGIC system outlining the specific reasons the action was warranted Non renewals w
5. ill be processed and mailed out in accordance with all state requirements Please see the MAGIC system user manual for handling and instructions on how to process a non renewal Cancellations Company request cancellations for underwriting reasons may be processed within the initial underwriting period Always include sufficient detail on the reason for cancellation for printing on the cancellation notice so that the insured understands exactly why they were canceled If you do not in some states the cancellation form will be considered unacceptable and void Documentation of an insured request cancellation must be retained within the legal file or saved as an attachment in MAGIC Cancellations requested that are greater than 30 days from the current date must be submitted Standardized reasons and cancellation methods should be used Edition 09 14 Late Payments Reissues amp Reinstatements Late payments reissues and reinstates may be processed in accordance with the following rules Dwelling Fire Insured s Tenure With Markel Non Weather Weather Days Losses in Last 3 Losses in Last Less Than 3 Greater Than Additional Lapse Years 3 Years Years 3 Years Considerations Process 1 late payment 3 late payments If PPC or Insurance Score cd 1 7 0 1 acceptable in 1st acceptable are no hit attempt to p nae signs a no loss 3 years within 5 years validate statement Rewrite w lapse if If PPC o
6. nal late payment may be acceptable if the policy is registered for recurring payments upon being rewritten or reinstated Policy must retain recurring payment status for at least one term Notes Rewrites and reinstatements will be an auditable item Review amp judgment should be documented within MAGIC You may decide not to rewrite reinstate if the insured qualifies per these grids but has other negative underwriting attributes Exceptions to reinstate rewrite outside of these guidelines should be referred with documentation of extraordinary circumstances Policies which are rewritten are not guaranteed at the same rate and may be impacted by Insurance Score group rate changes and or prior insurance factors Edition 09 14 Diary Attachments Notes The MAGIC system may be used as a repository for all policy documentation Documents like applications inspections photos endorsement or cancellation requests etc may be attached to a given policy Prior to initiating rewrites reinstates non renewals or other policy actions please check the policy notes as well as document your actions Comments should always be professional while supporting your actions and decisions Messaging The messaging functionality in MAGIC is twofold a means by which to forward a request for approval or to perform service work that is not within user authority For more information regarding the processing of any of the items menti
7. nnnnn Edition 09 14 This manual is intended to provide general information For product specific information always refer to the respective manual This manual is protected by legal privilege and should not be shared with anyone unauthorized Agent Authority Markel Contracted Agent Authority As a contracted agent the terms and conditions of your agency agreement must be followed The agency agreement outlines your authority If the user does not have authority to issue a risk the quote must be referred for approval An indication only quote can be released with disclosure that the quote is subject to company review and that the terms conditions or the rate may change If a submission is made and approved and the risk materially changes the risk must be resubmitted outlining what has changed All documents pertinent to the underwriting and acceptability of a given risk should be retained in the legal file and or attached to the policy file in MAGIC All documentation is subject to audit review Licensing Appointments Agent Company Appointment Terms The MAGIC system will not allow business to be written in a state unless authority is provided and the appropriate licensing is in place A Licensing 1 Each contracted agent must hold the appropriate license for their authorized state s A copy of each license must be provided to the Licensing Department before producing business 2 Each contracted agent is responsible for ensuring
8. oned above please refer to the MAGIC Property User Manual or contact a Property Underwriting Associate Output We will mail the Declarations Page and policy documents directly to the insured and the loss payee All contracted agents and any sub producer with MAGIC access may retrieve a copy from the system If the subproducer does not have MAGIC a copy will be mailed to the sub producer Claims Once you have been made aware of a potential claim immediately notify the Markel Claim Department by fax 262 548 6110 email at maicclaims markelcorp com or fill out the loss notice on the markelamerican com website When forwarding claim information it is helpful for us to receive as much information as possible If available please provide e Unit involved in loss if a multiple unit policy A detailed description of how the occurrence happened e Scope of the damage or injuries which resulted e Correct contact information for our insured or their representative Any other information which may be helpful Our toll free claim line is 800 236 3113 Our core business hours are 7 30 am to 8 00 pm to report an accident or loss If an after hours emergency occurs which requires immediate attention by calling the above mentioned claim line you will be prompted on how to page an examiner Upon receipt of a claim the file will be given a claim number and assigned to a specific Examiner The assigned Examiner will make contact and intervie
9. r Insurance Score nn 1 late payment 3 late payments are no hit attempt to T RERS Markel Rewrite 8 29 0 1 acceptable in 1st acceptable validate Update RAF E must be chosen as 3 years within 5 years dwelling value if Current Insurer on warranted the Policy Information tab 30 Must be referred with documentation of extraordinary circumstances surrounding lapse One additional late payment may be acceptable if the policy is registered for recurring payments upon being rewritten or reinstated Policy must retain recurring payment status for at least one term Manufactured Home Insured s Tenure With Markel Non Weather Weather Days Losses in Last Losses in Last Less Than 3 Greater Than Additional Lapse 3 Years 3 Years Years 3 Years Considerations Process 1 late payment 2 late payments If PPC or Insurance Score neliatate wi no i lapse if insured 1 7 0 1 acceptable in 1st acceptable are no hit attempt to ae E signs a no loss 3 years within 5 years validate statement Rewrite w lapse if If PPC or Insurance Score an 1 late payment 2 late payments are no hit attempt to i RR f Markel Rewrite 8 15 0 1 acceptable in 1st acceptable validate Update must bechocen ds 3 years within 5 years manufactured home value Current Insurer on if warranted the Policy Information tab 16 Must be referred with documentation of extraordinary circumstances surrounding lapse One additio
10. s been inactive for 45 days or more the account may be submitted without an Agent of Record Change request however the risk must be submitted for approval Please note that it is the new agent s responsibility to ensure that the existing legal file is received and all documentation is appropriate Please refer any questions on these guidelines to the MAIC Property Underwriting Department Insurance Scoring An adverse action disclosure will be generated as required by state regulation The disclosure will be generated for the producer to send with a written quote and for the company to send with the policy renewal and a rewritten policy If required additional information may be provided including an explanation on which attributes affected the score and what the consumer can do to improve the score Should a potential client have questions regarding their insurance score they may visit www consumerdisclosure com If a consumer successfully disputes the credit reporting agency s information then within 30 days of receiving notice of the determination we will request the revised score from ChoicePoint re rate and refund any overpayment Edition 09 14 Payments amp Commission Applying a Payment Payment may be applied when the policy is activated or while in force All available payment methods will be displayed in the MAGIC system For new business an invoice option is available Payments may also be made through the markelameri
11. tem complete the MAGIC Request for Subproducer User Set Up form and forward to Nadine Jaeger njaeger markelcorp com The sub producer s username and password will be provided to the contracted General Agent to deliver to the subproducer Both forms can be located on the website at markelamerican com User security is taken very seriously We will audit users twice annually therefore please do not forget to notify us when a user ID is to be disabled it will make us more secure and make the review process much more efficient Binding Restrictions Your binding authority for new business is suspended as a result of approaching or active weather or non weather events that present a temporary higher than average opportunity for loss Such events may include hurricanes tropical storms volcanic eruptions severe storms tornados and wildfires During a binding moratorium related to a wind event physical damage coverage may be written excluding wind where the windstorm exclusion is available Binding moratoriums are automatically triggered and are in effect for 72 hours by any of the following e Those areas of a state that are impacted by the National Weather Service watch warning or advisory e Areas of the state that are included within the government declared area of disaster or emergency e Areas of the state that are under an evacuation order whether mandatory or voluntary e Risks located within 25 miles of an active wildfire When any of
12. the aforementioned conditions are in effect do not accept any applications for new coverage Requests to increase coverage limits or to lower deductibles on existing policies are prohibited Existing policies may be written provided there is no increase in coverage or lapse between policies We may alert you to the formal implementation of a binding moratorium through a bulletin as well as a follow up communication once the moratorium has been lifted Contact Information Property Underwriting maicpropunderwriting markelcorp com Claims Department 800 236 3113 Technical Services 800 236 2862 ext 233334 Supplies 800 236 2862 ext 233307 Marketing 800 236 2862 ext 233386 Payments www markelamerican com Edition 09 14
13. w the insured and or other parties to confirm the facts and circumstances which led to damage Please keep in mind e The insured must allow us to inspect all damages before repairs are made e If the damages require recovery or loss mitigation by policy language the insured must protect the property from further damage e We do not waive any of our rights under the policy Edition 09 14 Based on the information received the insured may be requested to provide documentation If the cause of loss or scope of damage necessitates an outside adjuster will be called upon to render assistance An acknowledgement will be sent back to the agent advising which Examiner was assigned the claim number and what has been requested from the insured We will also send an acknowledgement to the insured You and your sub producer may access general claim information in the MAGIC system Producer Set Up amp Maintenance Contracted Agents If changes deletion or addition in staffing occur in your office we must be notified in writing by the agency Principal or other person designated by the Principal to effect user changes Please complete and forward the Request to Amend Established User to Technical Services at PTSO markelcorp com Once they have completed the setup they will confirm to the requestor that the user has been disabled or if a new user they will provide their login and password Sub producers To setup a new subproducer in the sys
Download Pdf Manuals
Related Search