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Datacard CD800 User Manual PDF

Contents

1. Single Hopper Optional Multi Hopper Configuration Label Printer Access Cover Lock Cable Lock Receptacle Printer Manual Advance Printer Connections Knob Connections Configuration Label The label shows the location and date of manufacture the printer serial number and lists the options installed Manual Advance Knob The knob moves a card in the track to clear a card jam Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer Connections Printer connections include e Power receptacle e USB connection e Network connection Printer Access Cover Lock The lock provides secure access to the printer A lock is available as an option on the CD800 single hopper printer 4 About the Pnnter Pnnter Right Side Printhead Printer Supplies Access Door Reject card tray Printhead The printhead transfers images to cards using the print ribbon Printer Supplies Access The door provides access to the printhead and ribbon on the Door optional multi hopper printer Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray C D800 Card Pnnter User s Guide Pnnter with Single Input Hopper Cover Card Input F SS Hopper fi fae gt i i Ribbon Cartridge mi Handle Output E Hopper Front Panel Cover Open the cover to access the printhead and ribbon Latch Button Push the lat
2. The temperature for applying the overlay is set too high The heated roller is damaged The card has features such as a smart card chip that interfere with application of the overlay Solution Clean the printer Refer to Run a Cleaning Card on page 32 Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them Clean the laminator Refer to Clean the Laminator on page A 13 If the problem continues to occur contact your service provider Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Load the overlay material correctly Refer to Load Laminator Overlay Material on page A 9 Make sure that the cartridge is seated in the laminator properly Process several cards to allow the overlay material to center itself Align the edges of the overlay on the take up spool Replace the laminator cartridge Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Power down the system Contact your service provider for assistance Use the correct patch material for your card type Refer to Laminator Overlay Materials on page A 6 for a description of overlay types Troubleshooting Problem The patch shows opaque areas a
3. 3 Close the multi hopper and lock the printer when you finish loading cards Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out 1 Unlock the printer if necessary and open the printer supplies access door on the optional multi hopper 2 Open the printer cover 3 Remove the print ribbon cartridge 24 Using the System 4 Load a full roll of print ribbon the blue spool onto the spindle closest to the cartridge handle until it clicks into place 5 Place the silver take up spool on the spindle with the black gear until it clicks into place 6 Wind the take up spool counterclockwise one full turn Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky l Remove the cleaning roller spindle from the ribbon cartridge 2 Slide the spindle into the continuous cleaning sleeve a 3 Place the spindle with the cleaning sleeve onto the ribbon cartridge b 4 Remove the protective wrapper from the cleaning sleeve c C D800 Card Pnnter User s Guide 25 Install the Ribbon Cartndge Install the assembled print ribbon cartridge into the printer 1l Open the printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure tha
4. Printer Messages do not display on the PC on page 47 Troubleshooting Problem The Printer Properties gt Status tab shows the printer is not available Message 500 displays after you send a card to print The network is not operating properly The printer is not connected to the network or the PC is not connected to the network Problem The Printer Properties gt Status tab shows the printer is available but Message 500 displays after you send a card to print C D800 Card Printer Users Guide The Card Pnnter Diver doesnot detect the network connected pnnter Solution Make sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that the current printer IP address is the same as the IP address on the Printer Properties gt Ports tab For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 18 If this happens often consider switching from DHCP network addressing to static IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide Test the network using another device and fix or report network problems To test the network print to a different paper
5. The printer did not find magnetic stripe data on card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might not match printer settings or the data sent e Ask the system administrator to verify that the card the data and the printer settings match 107 Magstnpe read data enor The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e The data might use a different format than the current printer setting e Ask the system administrator to verify that the card data and printer settings match 108 Magstnpe read no data The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e The card might have been turned the wrong way
6. Update both the printer and laminator to the latest firmware versions 223 Laminator system mismatch The printer and laminator are not compatible The laminator is not supported by your printer model Contact your service provider for the correct laminator model C D800 Card Printer Users Guide 79 Drver Only Messages The following messages are issued by the Card Printer Driver and display on the PC that sent the card print job These messages do not display on the printer LCD panel 500 The pnnter isnot available The computer cannot communicate with the printer To complete the current card 1 Make sure that the printer is powered on and in the Ready state 2 Make sure the printer is connected to the computer using a USB or network cable but not both When the printer is ready click OK Click Cancel if you want to cancel the card 501 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or isnot usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 504 The card data is missing or isnot usable The printer dri
7. assigned in factory SN C01234 Serial Number 535500 004 About the Pnnter Chapter 3 Using the System This section provides information about how a card travels through the printer printer controls printing a test card loading and replacing supplies and cleaning the printer How the Card Travels Card processing begins when you send the card to print from the PC The hopper pick mechanism picks a card and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encoding area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card If the system includes a laminator the card then moves into the laminator where the overlay material is applied to the card The finished card exits the printer through the card output hopper C D800 Card Printer Users Guide 11 Card Pnnter System Overview The card printer is used with other equipment and software to create a card production system The system produces cards for a specific purpose and the cards must meet requirements Equipment The system can include L A PC with software to support the printer such as m The XPS Card Printer Driver for Windows m D software designed specifically to capture format and save the data for cards a A retail application such as Microsoft Word or Adobe Photoshop Capture devices such as a A digital camera co
8. e The card might not have a magnetic stripe 68 Troubleshooting 109 Prnt nbbon problem The print ribbon is not moving properly 1 Open the printer and remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the User button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card 110 Pint nbbon out or missing The printer does not have usable ribbon To complete the current card 1 Open the printer and remove the ribbon cartridge 2 Install a new ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the User button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp TIPS Used ribbon has negative images of printed data To keep the data confidential follow your company policy to discard used ribbon 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper add or reposition cards and close the hopper For printers with single card feed push the card in until the printer picks it Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card 112 Card hopper empty The printer did not detect cards in the input hopper Add cards to the in
9. eee eee eee eens 6 Printer with Optional Multl Hopper 0 eens 7 Pane RIDDON C Gunde erse sanded ees eee eee S ee ee ee bark Sa ee ee E i 8 Printer with Optional CLM Laminator 0 0c eens 9 Sy Mea Del aaaah ee oo eae pees PR a a Oe a ee eee eae 9 Chapter 3 Using Ine SVSIPIN 62s ccecas ese heres beeen sea Cee ene eew wee ews 11 How Wie Cani TNAVGGS 6066664596580 ea ee ee eee 11 Card Printer System OVeIVieW 0 0 cee 12 SAC LAE o 4642 46461 ee eae es CRS ek ae ea Poe ca eee 12 Vane UG 25 40nsewe ds 050d nas oa eee nes ee gt Le eas Peas eee 12 Primer Contos 666 40 102 400 sewhadded iwi esos Len kewhie en EETA 13 POWO DUTON crr tc rani agi create or Gee eo cos ek ee es ate ge E E E a tab 13 Down Arow Up Arow and EnterKey 0 0c eee eens 13 CD Panel MCNUS s 2144 en tead tenes ae eae EAE neue hae 14 User Button ana HOWE 14 5s64ee88 6 ete paris EErEE ba he ks ER Os oes es 16 RODON GON 126108 64 04 pan eek ee oe n A eee eee ere ones eae eres 17 Car MGs rarere 504 bee oba si eae Ge dee eee esate bs ops ee eee wea 17 Retrieve the Printers Network IP AddreSS 000 c eee eee 18 Retrieve an IPV4 Address 1 ee eee eee nett eens 18 Retneve an IPVOACCIESS nananana nananana 20 Pinta TES Cale 44 0 000i040 40 cee ieee ee oe 604 hae een eneee nen 22 Load and Replace SupplieS is bia ce beer shar eee esa eee eben 23 Eor Gat Sy an os ba be oe he eek ek eR a ak ee ee oe 23 JINI HODDE Sawa tr a ae eae ee ee Paes
10. s Installation and Administrator s Guide e Topcoat particles or flash can become attached to the card Try to brush off the particles e Clean the laminator Refer to Clean the Laminator on page A 13 e Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Note Reducing the temperature can reduce the number of particles but does not eliminate them Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide If the problem continues to occur contact your service provider for assistance Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Troubleshooting Problem The hologram of the topcoat doesn t appear on the card A long edge of the topcoat doesn t stick to the card Probable Cause The Card Printer Driver Laminate card setting is set to Do not apply Clear topcoat is installed in the cartridge The overlay material is wound in the wrong direction on the take
11. 4s iarns eee tarde ewe ee ae a ah eae a 76 206 IZ SUD DIY DIODE Mkini eases aba eae Vea eae ee Poe ee eae 77 207212 SUD DIY out OF MNSSING 44 0 6 iste Gia PEAS AR ee i ER a a 77 208 12 SUD DIV pE DIODEN 4 josc4aren boned sere eaad oon eae dae awe ta 77 209 2 SUD DIY NOT SUD PONE ccis bcuwaacheadawaice ears yews 8 Koi mat eee bw h 77 2O 2 SUP DIY NOU IGENUNEGs ihc se Cae ee ee eS 77 ZAG A peate DVO DIGI erei raea e a A a ern Wie Aik ack G 71 212 2 heaterproOble M errea er ra a aN eee Re a 77 213 L1 heater sensor problem 0 eee eee eens 78 214 L2 heater sensor problem 1 0 eee eens 78 215 neater ivller DrODIEINik 4 txs eanad ta be a are ee Sobe hid Peas 78 216 L2 heaterrollerproblemM 1 0 0 0c ee eee tenes 78 ZAI EDEDOW PODEM Geass Fe a ais oh Gas Bw es Go ee Ae a 78 218 Impresser probleM sieve ap eee Re eee Ok GeO TG ee 78 219 ImpressersensorprobleM sanasana aaan aaea 79 220 Impresser heater problem 0 0 ee eee eee 79 221 Barcode sCannerproblem mea eee eee r 79 222 Firmware version mismatch 0 ee eet eee teens 79 223 Laminator system mismatch 2 ee eee eee tenes 79 Driver Only MESSAGES asuna nananana 80 500 The prnter is not available 0 eee eens 80 501 The prnter connection waslost ansus eee 80 502 The card data is missing orisnotusable 0 cc ee 80 504 The card data is missing orisnotusable 0 cc ee 80 505 USB communicati
12. 5 Enter the new computer name on the Computer Name Domain Changes dialog box and click OK Note If your computer is part of a corporate domain you may not be allowed to change the computer name Contact your network administrator for more information Card Appearance Card appearance problems can be caused by many different factors Click the link below that best describes the card appearance issue on the printed card C D800 Card Printer Users Guide Something did not print on page 48 Printing includes unexpected data on page 49 The color printing has flaws on page 49 The printing is too light on page 51 The printing is too dark on page 51 The monochrome printing has flaws on page 52 47 Something did not pnnt Problem Nothing is printed on the card Printing is not visible Color printing on top of a black background does not print on the card 48 Probable Cause The Disable Printing option in the Card Printer Driver is set to All Front or Back The print ribbon is loaded incorrectly The page size was not set to ISO ID 1 The entire card was printed using the UV F panel The black panel of the ribbon is printing over the color panels Solution Open the Preferences gt Layout gt Advanced tab and change Disable Printing to Off Remove the print ribbon and install it correctly Use your card production application to access the printer s print setup and select I
13. TIPS To remove magnetic stripe data you or your system administrator may need to e Clear a check box in the card production application e Change the font from Mag Trackx XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magnetic Stripe Fonts in your printer s Driver Guide Troubleshooting 117 Readernot available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS To remove the reader request you or your system administrator may need to clear a check box in the card production application 118 Print nbbon type problem The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types 119 Print nobon not supported The printer cannot use the ribbon installed The card will be canceled Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your
14. a printer plug in which makes the data in the card production software available in the form the Card Printer Driver can use Other components of the system An ID or badge system usually includes a camera to take photos and may include other capture devices for biometric data The proper use and maintenance of these components is important to the quality of cards you produce Troubleshooting Locate a Problem with Basic Pnnter Functions If the system is not working as expected follow these steps in the order listed to isolate the source of the problem before you contact your service provider 1 Make sure that the power cord is plugged in and the printer is powered on 2 Does the printer power on and display Ready on the front panel within 1 minute a lf the printer powers on correctly continue to step 3 a lf the printer powers on but Improper Shutdown displays on the LCD panel press the User button for approximately 2 seconds Ready should display a If the printer powers on but does not display Ready the printer is not working properly Request service for the printer m If the printer does not power on make sure that the printer power supply is working properly Ifthe power supply is working properly request service for the printer from your system administrator Ifthe power supply is not functioning replace it and begin with step 1 3 Print atest card Refer to Print a Test Card on page 22 for more infor
15. cards load blank card stock into the input hopper and load print ribbon and a cleaning sleeve onto the print cartridge If your system includes the optional laminator also load overlay material into the L1 and L2 if equipped laminators Refer to Load Laminator Overlay Material on page A 9 for information about loading the laminator cartridges Load Cards Do the following to load cards in the printer Single Hopper l Unlock the printer if necessary and open the input hopper Load the cards into the input hopper Cards can stick together Slide or fan the cards to separate the edges before placing them in the input hopper m Insert ISO magnetic stripe cards with the stripe back side facing down and to the right ma Insert smart cards with the smart card chip facing up and toward the back of the hopper Close the input hopper and lock the printer if necessary C D800 Card Printer Users Guide 23 Optional Multi Hopper 1 Unlock the printer and open the multi hopper 2 Load the cards into the hoppers The input hoppers are labeled H1 through H6 You can load up to 100 cards into each hopper Cards can stick together Slide or fan the cards to separate the edges before placing them in the input hoppers m Insert ISO magnetic stripe cards with the stripe back side facing down and to the right m Insert smart cards with the smart card chip facing up and toward the back of the hopper
16. cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice forCanada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada RSS Gen Issue 3 December 2010 Section 7 1 3 User Manual Notice This Device complies with Industry Canada License exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence s Son fonctionnement est soumis aux deux conditions suivantes 1 ce dispositif ne peut causer des interf rences et 2 cet appareil doit accepter toute inte
17. changes Solution Change the design to use smaller areas of dark color Contact your service provider Change the color adjustment settings Refer to Color Printing in the printer s nstallation and Administrator s Guide and Color Adjustment Tab in the printer s Driver Guide 51 The monochrome pninting has flaws Problem Probable Cause Solution Text has broken partly The monochrome K If the card does not include a bar code printed characters power setting is balanced increase the monochrome intensity If the to print both fine text card includes fine text and bar codes change and bar codes the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrator s Guide The text is formatted to Contact your service provider Format text to print with color and the print black so that the text is not dithered card is being printed with monochrome ribbon Printing is uneven or is The monochrome K Increase the monochrome intensity Find a missing in some areas power setting is too low balance between printing all card data and The cards require a causing wrinkles different setting A black and white image The Windows Picture Use another application such as ID software prints using the color Print Wizard or Picture or Microsoft Word to create the card panels and Fax Viewer is printing the file Many applications use the Windows tool to p
18. dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types C D800 Card Printer Users Guide 71 120 User paused the pnnter The printer was paused while printing To complete the current card press the printer s User button On the PC click OK to clear the message and complete the current card or click Cancel to cancel the card HINTS amp TIPS e lf the user pressed the User button for several seconds the card has been canceled e lf this message occurs often ask your system administrator to set the button sensitivity to a lower value 121 Print nbbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS Ask your dealer or authorized reseller for a replacement ribbon 122 Magstnpe format problem The magnetic stripe data sent does not match the format set in the printer The card will be canceled Press the User button on the printer or click OK on the PC to clear the message 123 Insert new card side 1 up l Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 124 Insert same card side 2 up 72 1 Take the card from the printer 2 Tu
19. display on the printer LCD panel when you are using a laminating system They also display in a message on the PC that issued the card print job 177 Laminator not available The printer and laminator cannot communicate The card will be canceled 1 Make sure the data cable from the laminator to the printer is securely plugged in 2 Press the printer Power button to power off the system 3 Press the Power button again to power on the system 196 Laminator enor cnitical The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 197 Laminator entry card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 198 L1 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L1 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 199 L2 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L2 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator C D800 Card Printer Users Guide 75 200 Laminator exit card problem The card is not where it should be in the laminator 1 Open the laminat
20. in the input hopper C Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 25 for the steps to follow d Replace the ribbon cartridge and close the printer cover Press down on the ridges on the front of the cover to latch it properly Press the USER button to return the printer to Ready The printer is available to print cards again e Discard the used cleaning card and cleaning sleeve HINTS amp TIPS e Use the cleaning card and cleaning sleeve one time only e Change the cleaning sleeve each time you clean the printer or change the print ribbon If the card light is blinking amber and there are cards in the input hopper the printer s configured cleaning count has been reached and it is time to clean the printer The cleaning count is set in Printer Manager Refer to the printer s Installation and Administrator s Guide for complete information about using Printer Manager System Maintenance Optional Multi Hopper Cleaning a printer equipped with the optional multi hopper involves two steps cleaning the printer and cleaning the hopper rollers To start the cleaning process refer to Prepare the Printer for Cleaning Prepare the Pnnter for Cleaning 1 Power on the printer 2 Unlock the printer and open the printer supplies access door 3 Open the printer cover and remove the print ribbon cartridge 4 Remove the cleaning slee
21. not glossy finish The rollers are dirty The printhead is dirty Unprinted cards have scratches Cards have embedded particles an uneven surface or the card edge has burrs The rollers are dirty or the card packaging contains debris Cards have fingerprints or other dirt on them A signature panel is located on the other side of the card The rollers are dirty or the card packaging contains debris Solution Use cards that meet the requirements for the printer Refer to Cards in the printer s Installation and Administrator s Guide for specifications Run a cleaning card Refer to Run a Cleaning Card on page 32 Clean the printhead Refer to Clean the Printhead on page 30 Handle cards carefully Refer to Card Quality Guidelines in the printer s Installation and Administrator s Guide Use cards that meet the requirements for the printer Refer to Cards in the printer s Installation and Administrator s Guide Run a cleaning card Refer to Run a Cleaning Card on page 32 Handle cards carefully Refer to Card Quality Guidelines in the printer s Installation and Administrator s Guide Design the card to avoid printing photos over signature panel residue Run a cleaning card Refer to Run a Cleaning Card on page 32 Use cards that meet the requirements for the printer Refer to Cards in the printer s nstallation and Admini
22. not identified 0 0 eee eens 72 122 Magstnpe format problem 0 eee ena 72 123 Insert new Card side LUP eee eee ees 72 124 NSeresaime cad SGC 2 UDr enr in pee wach Be CA ee ee ETE 72 149 OPTION NOUINSCAIEG sje ine dni na bey aay ee DA ae Peete EO Os 73 150 Pane While unlocked casei a 6 RANA SEERA ER EP ee ee 73 tSr Faled LOMOC Kwa 2 dpa daw Aedes oped Ae ae ee eh E Ae ee A Pe oe hd 73 152 Insert new card side 2UP 1 ee eee eee teens 73 153 Nsom Same Cale SCC 2 UDe reenen ea ie leak Va NW da aka ea ake ee 74 170 Insert new card side LUP 1 ananena 74 171 Insert same card side LUD nnana aaa 74 E72 INSEE ClCANING CONG cio soi eo eee EEOAE A T 74 173 improper SNULGO Wir esrsis oe Barnes Hak a a a a ne ie aa 74 LAMiNa tor Mesage nannaa aa aa a a a a a ahaa aks 75 177 Laminatornotavallable 0 ee eee teens 75 LOG Lamnatorenorcenucaleere ra rna Eaa EEA TAE E EA 75 197 Laminator entry card problem 0 ccc eee ees 75 198 Ll area Card DIODIEM a c 25 00 e1 2s 4b ee wae rir Aerar AEA E AE 75 199 2 area card DIODICM eri na rA EREE ee ROCE 75 200 La minator exit card problem 1 0 ce eee 76 201 le SUBIOIY PODE Miaa aa a aea a Poop aAA 76 202 LL SUP DIY OUE OF MISSING lt 4 a ack BS 8 Po DEER EA eR eee EAS EE OSs oS Y 76 ZOSEIEL SUD DIV TVPG DID DIGI cn c4sicis sone a ea A A a ee ae A ne ne a 76 204 Ll supply not supported eeri rei eee eee nes 76 205 EVSUD DIY NOt IGGNUNEG
23. one of the following e Press the up or down arrow key while the printer displays Ready Refer to Down Arrow Up Arrow and Enter Key on page 13 e Use the LCD menu system Status menu The printer supports both IPv4 and IPv6 addressing Because an IPv6 address is much longer than an IPv4 address the LCD displays the two types of addresses differently Retneve an IPv4 Address To display an IPv4 address using the Status menu do the following You also can display the subnet mask gateway address and MAC address if necessary Begin with the printer power connected and the printer connected to the network 1l Press the Power button if needed to power on the printer 2 Access the Status menu in the LCD menu a Press the USER button to suspend the printer b Press ENTER to enter the menu system C Press the down arrow to display Status on line 2 m Main Menu E gt Maintenance d Press ENTER to enter the Status menu Main Menu ya gt status 18 Using the System e Press the down arrow key twice to display Network IPv4 on line 2 f Press ENTER to display the Network IPv4 menu 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the Network IPv4 menu Subnet Mask displays on line 2 6 Press ENTER to display the subnet mask Record it if necessary 7 Press ENTER to return to the Net
24. or click OK on the PC to clear the message 66 Troubleshooting 102 Card not in position The card is not positioned in the printer correctly 1 Open the printer and remove the ribbon cartridge 2 Turn the knob to remove the card 3 Replace the ribbon cartridge and close the printer Press the User button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card 103 Printer problem The printer had an error The card will be canceled l Press the printer Power button to power off the printer 2 Press the Power button again to power on the printer Click OK on the PC to clear the message 104 Critical problem The printer had a serious error The card will be canceled l Press the printer Power button to power off the printer 2 Request service The system must remain powered off Click OK on the PC to clear the message 105 Magstnpe data enor The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe C D800 Card Printer User s Guide 67 106 Magstnpe data not found
25. printer or verify the availability of network drives Make sure that both ends of the data cable are connected Replace defective cables if needed The Card Pnnter Diver doesnot detect the USB connected pnnter Solution Make sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that both ends of the data cable are connected Replace a defective USB cable if needed 45 Problem The Card Printer Driver sample card or magnetic stripe test cards do not print The Ribbon Low light on the printer and the Card Printer Driver status do not match A print job disappears from the print queue but does not print The Card Printer Driver Printer Status page shows a USB connected printer as Ready but a card sent to the printer does not print Driver status or Windows pnnt queue doesnot provide expected data Solution Check the following e Enable bidirectional support must be selected on Printer Properties gt Ports tab to allow printing from the Card Printer Driver e lf Print directly to printer is selected in the Printer Properties gt Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting The driver displays th
26. recommended solutions to those issues Choose from the following topics e USB Installation Troubleshooting e Network Installation Troubleshooting on page 44 42 Troubleshooting USB Installation Troubleshooting Problem The cable is loose The data cable is damaged or frayed The system has a temporary communication problem The PC USB port does not communicate with the printer USB port C D800 Card Printer Users Guide Solution Reconnect the USB cable to the ports on the PC and the printer Power the printer off and then back on If the PC and printer still do not communicate restart the PC Power off the printer Replace the cable if you have a spare Contact your service provider to order a new data cable Check for the following USB extension cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub is recommended Power management on the PC has shut down USB communication Check the following Open Device Manager and the list of USB devices Disable shutdown for each hub in the list Restart the PC to make the changes take effect if necessary Hibernation on a laptop requires several moments to enable USB communication Unplug the USB printer port and then connect it again Replace the PC port or the PC Contact your PC or port vendor if you need a
27. sided sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator When it is in the correct location and pushed in far enough the card stays in place 4 Usethe LCD menu system to start the cleaning cycle a Begin when the printer displays Ready and the User button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel Press ENTER to enter the menu system Suspended Menu available Maintenance displays on line 2 of the LCD panel Press ENTER to enter the Maintenance menu Cleaning Card displays on line 2 of the LCD panel Press ENTER to enter the Cleaning Card menu Printer displays on line 2 of the LCD panel Press the down arrow CLM Laminator f Laminator displays on line 2 Press ENTER Cleaning Card g Laminator g Start displays on line 2 of the LCD panel Press ENTER to start the cleaning process h Insert cleaning card displays on the LCD panel Press the Insert cleaning User button to start the cleaning cycle card 17 The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas the card entry area and the exit rollers several times If the system has locks the used card is ejected into the laminator reject tray If the system does not have locks the used card is ejected into the laminator output hopper 5 Inspec
28. the printer s Installation and Administrator s Guide C D800 Card Printer User s Guide A 11 Clear Laminator Card Jam 1 Open the laminator access door 2 Remove the L1 and L2 if installed laminator cartridges Turn the manual advance knobs inside of the laminator until the card is accessible Remove the card Replace the laminator cartridges D U A W Close the laminator access door A 12 CLM Laminator Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true e Particles appear on the laminated cards e Particles are visible inside the laminator For examples of problems that require laminator cleaning refer to Laminator Problems on page 55 This procedure uses a double sided sticky cleaning card that removes holographic overlay particles from the laminator When you clean the CD system using a regular cleaning card the card also moves into the laminator and cleans the laminator rollers the card entry area and the impresser exit rollers This is sufficient if you are not using holographic overlay Refer to Run a Cleaning Card on page 32 1 Unlock the laminator access door and remove the L1 and L2 laminator cartridges 2 Remove printed cards from the output hopper if necessary C D800 Card Pnnter User s Guide A 13 A 14 3 Remove the protective paper from both sides of the double
29. to power off the system 2 Request service The system must remain powered off 217 Debow problem The laminator has encountered an error in the debow area l Remove the card 2 Press the printer Power button to power off the system 3 Press the printer Power button again to power on the system 4 Ifthe problem occurs again request service 218 Impresser problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 78 Troubleshooting 219 Impresser sensor problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 220 Impresser heater problem The laminator has encountered a critical error The card will be canceled 1l Press the printer PowER button to power off the system 2 Request service The system must remain powered off 221 Barcode scanner problem The bar code scanner cannot read the bar code on the overlay This can indicate a scanner problem an unreadable bar code or an incorrect L1 cartridge Try the card again If the problem occurs again request service 222 Firmware version mismatch The printer and laminator firmware versions are not compatible The system cannot laminate cards until the firmware has been updated
30. 2 transport access door to see the label C D800 Card Pnnter User s Guide Laminator Setup The laminating system supports full color print ribbons that do not have a topcoat T panel including YMCK and YMCK K ribbon The topcoat or patch overlay applied by the laminators provides protection against wear and color fading so the print ribbon topcoat panel is not needed However the DuraShield clear overlay requires that the ribbon topcoat be applied to the card first The system also supports full color print ribbon with a front side ultraviolet UV fluorescing panel YMCKF KT The UV F panel is designed to create an optically variable image on the card Refer to the printer s Driver Guide for information about designing a card to use a UV ribbon Laminator Overlay Matenals The L1 and L2 laminators can apply either topcoat or patch material Topcoat is a continuous film and patch is a die cut polyester shape Topcoat Patch Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card The registration mark is a rectangular hole between the patches Patches can cover the entire card can have an opening for a smart card chip or can cover the card under the magnetic stripe If both L1 and L2 laminators are installed each laminator can apply different overlay material For example you might apply a patch that covers the complete card on the front and a patch sized for a
31. A laminator system consists of a CD series card printer and a CLM laminator The system can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Your laminator may look different from the one shown in the illustrations based on the options installed The information described in this appendix applies to all CLM laminators Printer Laminator C D800 Card Pnnter User s Guide A 1 Outside the Laminator Use the following information to become familiar with the laminator Laminator Back and Left Side Printer Mounting Card Entry Pins Area Laminator Status Printer Light Mounting Pin Reject Card Tray Printer Mounting Lock Laminator Power Connection Printer Mounting Pins The pins align the printer with the laminator Printer Mounting Lock The lock secures the printer to the laminator Laminator Status Light The light shows the status of the laminator Refer to Laminator Status Light on page A 3 Card Entry Area The card entry area receives the card from the printer and places it into position for laminating Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Laminator Power The power conne
32. Datacard CD800 Card Printer Users Guide February 2015 Part No 527443 001 Rev B Notice Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Propnetary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the property of Entrust Datacard Corporation All unauthorized use and reproduction is prohibited Copyright 2014 2015 Entrust Datacard Corporation All rights reserved Compliance Satements Liability The WARNING and CAUTION labels have been placed on the equipment for your safety Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair in contravention of this document is at your own risk Safety All Datacard products are built to strict safety specifications in accordance with CSA UL60950 1 requirements and
33. ONnG 10 Messe OCS ake ries pe hee eee Bee eae hee eT 66 PANE MESAGE 4 ds isthe aia as psd eee lis ae a ea ae ee ae ee ea ee 66 Coss ANd IOC K GOOIS is 4b Wed dace ea BAe RE As A A RI 66 100 Request not supported 1 ete eee 66 101 Job could notcomplete 0 0 cette 66 102 Carn NOE IA pOH eese since kw wee E ak 70 ee Ads Bel a BA dh le ha 67 103 Printer DIO DIEM riis H4 0956 4545 beds oe boa AAS ORNL EAA eR 67 TOA CFIC AN OVO DIGI iera ie eco acy to cde tb ese gern cena ais ota Atte Sa Ge de tela BE Gece 67 105 Magstnpe data CNOr ee eee eee etna 67 106 Magsnpe diata NOTIOUNG sis ssqaen sers E ESEE Ree WO eae too fae 68 107 Magstnpe read data CNOPr cette eens 68 108 Magstnpe read no data sanasana aaaeeeaa 68 109 Pint nb DOM PrODleM esie tese beei edu Paw ee edad ite Mae eae ocd 69 110 Prnt nhbboOn out OFMISSING 00 ce eee eee teens 69 TATE OrainOr DICKS fsa 4a v4 BG oh ERS De A Re ee ee Oe 69 TAZ Cat NODDEF emo y reiri dave WA gles ae hae ee ee ae Wi eae ee 69 113 Close cover to CONENUGC ss 645 atk wha ea eee tol Bee aw Rae ES 70 114 Coveropened during JOD 0 ce ee eee nae 70 116 Magstnpe notavallable ce eee nes 70 T17 Reagernotavallablies viaccess die ita ws eee age hda eek eek twas 71 118 Prnt nbbon type problem cc eee eens 71 119 Prnt nhobon not supported 1 ee ete ees 71 120 User paused the printer 0 ce eee teens 72 121 Prnt nbbon
34. Open the printer supplies access door and the printer cover Remove the print ribbon cartridge Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 25 for the steps to follow Replace the ribbon cartridge Close the printer cover Press down on the ridges on the front of the cover to latch it properly Close the printer supplies access door Open the reject card tray and remove the used cleaning card C D800 Card Printer Users Guide 37 38 10 Lock the printer The printer returns to Ready and is available to print cards Ready Ens Aea AA Model 11 Discard the used cleaning cards and cleaning sleeve MAH HINTS amp TIPS Use the cleaning cards one time only Change the cleaning sleeve each time you clean the printer or change the print ribbon System Maintenance Chapter 6 Troubleshooting This section helps you identify and fix basic issues that can occur during printing Also refer to your printer s Driver Guide or OpenCard manual for additional troubleshooting information The section starts with an overview of card production and printer issues you may encounter e Locate a Problem Within the Card Production System on page 40 e Locate a Problem with Basic Printer Functions on page 41 This section also describes troubleshooting for the following e Installation Problems on page 42 e Card Printer Driver P
35. SO ID 1 for the page size The correct page size is available after you select the printer Print only small areas of text and images using the UV panel The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over the color panels For best results change the 100 black background to a color near black so that it prints using the YMC color panels of the print ribbon Refer to Elements of Card Design in the printer s Installation and Administrator s Guide for more information about color printing Troubleshooting Pnnting includes unexpected data Problem Text that was intended for the magnetic stripe printed on the card instead Several blank cards are ejected before the full card prints Probable Cause The magnetic stripe font was not applied to the text The escape was typed incorrectly The text to encode was longer than one line The application uses the page size that is in effect when a card design document is created Setting the page size after creating the document can cause errors The color pnnting has flaws Problem One or more lines appear on the card The print quality changes from the previous card One color panel is not aligned correctly with other color panels Probable Cause The printhead is dirty or damaged The ribbon type was changed while card jo
36. as two laminators using different overlay materials the quickest way to process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the back of the card You can fine tune the settings that control the application of the overlay using Printer Manager Refer to the printer s Installation and Administrator s Guide for information about using Printer Manager Venfy Setup After you set up the printer print several test cards to determine how well the laminator applies material to the card You can print test cards from the Card Printer Driver refer to the printer s Driver Guide from the printer LCD panel refer to Print a Test Card on page 20 or from Printer Manager refer to the printer s Installation and Administrator s Guide You may need to print multiple test cards to make sure that the overlay is positioned correctly The card stock the card design and the printer s environment all can affect the appearance of cards When evaluating a card make sure that e The overlays are being applied properly m Each overlay is applied completely to the card The material adheres well to the edges of the card The overlay does not come off when the card is bent or twisted e The card is debowed correctly e The impression is positioned correctly and has the proper depth If you need to make adjustments to the laminator or overlay settings refer to the Printer Manager section of
37. bs were in the printer queue The cards are slipping in the track The cards are not the correct size for the printer C D800 Card Printer Users Guide Solution Refer to Magnetic Stripe Fonts in the printer s Driver Guide Refer to Magnetic Stripe Escapes in the printer s Driver Guide Reduce the font size to keep all text on one line Use the page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size Solution Clean the printhead Refer to Clean the Printhead on page 30 The type of ribbon installed in the printer determines the color profile used when the card is sent to print If the ribbon type changes while jobs are queued the card may not print correctly Allow all queued jobs to complete before changing the type of ribbon in the printer Changing to a ribbon of the same type does not affect printing Run a cleaning card Refer to Run a Cleaning Card on page 32 Use cards that meet the size requirement for the printer Refer to Cards in the printer s Installation and Administrator s Guide for specifications If you must use the cards you have ask your system administrator for help 49 Problem Printing is blurred The printed card has small unprinted areas Part of the printed image is discolored 50 Probable Cause The cards have a matte
38. ccur contact your service provider Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination settings Solution Clean the printer Refer to Run a Cleaning Card on page 32 Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them gt Problem There are repeating marks in the topcoat The holographic topcoat shows irregular darker areas There are particles of holographic topcoat beyond the trailing edge of the card The topcoat shows wavy lines along the length of the card The topcoat shows Opaque areas along a short edge of the card The topcoat is spotty especially on the leading edge of the card 58 Probable Cause The heated roller is dirty The temperature for applying the holographic topcoat is too high The temperature for applying the holographic topcoat is too high The temperature for applying the topcoat is too high The temperature for applying the topcoat is too high The overlay material is wound in the wrong direction on the take up spool Solution Clean the laminator Refer to Clean the Laminator on page A 13 If the problem continues to occur contact your service provider Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer
39. ch button to release the cover and open the printer Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides Ribbon Cartridge Use the handle to remove the print ribbon cartridge from the Handle printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work with the printer It includes the UsER button the status lights the power button and the LCD panel with navigation keys Output Hopper The output hopper holds up to 25 completed cards 6 About the Pnnter Pnnter with Optional MultitHopper Latch Button Print Ribbon Cartridge Multi Hopper Cover Cover Ridges Front Panel Card Hoppers H1 through H6 Cover Open the cover to access the printhead and ribbon Latch Button Push the latch button on top of the cover to release it and access the printhead and ribbon Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides Print Ribbon Cartridge The print ribbon cartridge is accessible when the cover is open Use the cartridge handle to remove it from the printer Multi Hopper Cover Unlock the printer and open the multi hopper cover to load card stock Card Hoppers H1 The H1 through H6 hoppers hold up to 100 cards each through H6 C D800 Card Pnnter User s Guide Pint Ribbon Cart
40. ction provides a plug in connector for the Connection laminator power supply A 2 CLM Laminator Laminator Status Light The status light shows the status of the laminator Solid green Ready Blinking green Busy Solid blue Idle Sleeping Blinking blue Heating Blinking red Error Laminator Front and Right Side Impresser if nsa Card Output _ a Hopper Laminator Access Door Lock Laminator Access Door Card Output Hopper The card output hopper holds up to 100 completed cards Laminator Access Door The access door provides access to the laminator supplies Laminator Access Door The optional lock provides secure access to the laminator Lock Note If the laminator has a lock the printer also must have a lock Impresser The optional impresser is located inside the laminator just before the card exit slot C D800 Card Pnnter User s Guide A 3 Inside the Laminator The CLM laminator has one standard laminator in the L1 position with an optional second laminator in the L2 position The laminators apply topcoat or patch overlay material to the card Topcoat is a continuous film and patch is a die cut polyester shape Both laminators can apply either overlay type Refer to Laminator Overlay Materials on page A 6 Manual Advance Knobs Optional Bar Code Scanner L1 Laminator Access Door Access Door Manual Advance Knobs The manual advance knobs move the card through the laminator t
41. e Messages display on the PC that sent the card print job e If you cancel a job at the printer the message is removed from the PC Any additional messages for the canceled job for example for a broken ribbon do not display on the PC e Messages can display in the background behind the application sending the card On some operating systems the message displays in the status bar Click the blinking Explorer folder icon in the status bar to open the message e If more than one message was issued the next message displays after you close the current message e lf there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name e If there is more than one card printer installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error at the printer e The Card Printer Driver can issue messages that do not display on the printer LCD panel Refer to Driver Only Messages on page 80 and Driver SDK Messages on page 82 for a list of these messages Messages from Pnnter Manager Printer Manager issues messages that display in a web browser window Click Continue in Printer Manager to continue working with the printer Refer to Printer Manager in your printer s Installation and Administrator s Guide Other Messages e The card production application you use also may display message
42. e actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement The printer USB cable was disconnected after the application sent the job Reconnect the cable and try the job again The Windows print queue is offline This can result if the printer is powered on before the computer Do one of the following e Unplug the USB cable and plug it back in or e Place the print queue online Open the Devices and Printers control panel Right click the printer icon and select See what s printing to display Windows Print Manager Clear the check mark from Use Printer Offline in the Printer drop down list We recommend that you turn on the PC and wait until it has started Then power on the printer Troubleshooting Pinter Messagesdo not display on the PC Problem A USB connected printer issues a message on the LCD but the message does not display on the PC Solution Windows has a 15 character limit for the computer name If the computer name is longer than 15 characters it treats the name as not valid and does not display the message Do the following to change the computer name 1 Press the USER button on the printer to clear the message on the LCD 2 On the PC open Control Panel System and Security System 3 Locate the computer name and click Change settings 4 On the Properties window click Change next to the rename this computer field
43. e value printed on each serialized overlay patch by reading the matching bar code printed on the lamination material next to the patch This value is returned to your application which can store the information in a file to provide a traceable identifier that links the patch applied to the card with the other data used to personalize the card T Registered Holographic Serialized Patch The bar code scanner is located inside the laminator in front of the L1 laminator cartridge The serialized overlay is always loaded in the L1 cartridge You must use the XPS Windows Driver Software Development Kit SDK to incorporate serialized overlay in your card production Refer to the SDK Programmer s Reference Guide for complete information CLM Laminator Load Laminator Overlay Matenal Load the overlay material in one laminator cartridge at a time The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable 1 Unlock and open the laminator access door 2 Remove the L1 green laminator cartridge from the printer Place the cartridge ona smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b 4 Remove both used spools from the cartridge if present C D800 Card Pnnter User s Guide A 9 5 Load the new roll of laminator overlay material a Put the blue supply spool on the blue supply spindle of
44. ee ee hae 2 nae aor ae 23 Optional Multh HOPper ee eee eee teens 24 Load the Pint RIDDO 6404004244 iena retk Cie ena oder EEREN sede eaae eee 24 Load the Cleaning Sleeve 0 ce eee tenet eens 25 Install the Ribbon Cartndge 0 ccc eee eee eee nes 26 Before Saring O Printtisiistccsieciederi ine inere aaa aa wrneweas 27 PU AS 56 46 5948 ae a ee ae ee ee ee 28 Pant nom B SOTWale x14 49156 0e 2atas eho ohaaengen sha eed Seat edie 28 Print from Other Software ce ee eee eee eee eens 28 Chapter 5 System Maintenance 0cc cece 29 Clean me PRE ie 6 6 0560650550099 0 EO ews 29 Clean the Printhead 6 6 54 baw 84 5 08 io 8 9 ee eee eee aes 30 Mina Cleaning CaM sicccivatucieicasicidecnieaan deat EARN Ea Na E 32 SG Ie HOD UC 44494 raene e EI EER EERO ae es be eae a es 32 Optional MultitHopper 0 eee eee tenet eens 35 Prepare the Prnnterfor Cleaning 0 ce ee eee eens 35 Clean the PINGI sass orn ester spore aoe enh Gg eee Ta Mane Pipes eect es 36 Clean the Hopper Rollers 0 0 cc eee eet eens 37 Prepare the Printerfor Use 0 0 eee eens 37 Chapter 6 Troubleshooting 00 ccce seen eee 39 Locate a Problem Within the Card Production System 00 cee 40 Locate a Problem with Basic Printer Functions 00c cence ees 41 Installation ProblemS 66 4 60 6965 6000S hE WE556 DEAE 6 EES Ee EES 4 ONES re HOO ES ORS 42 USB Installation Troubleshooting 1 ee eee eee eee eae 43 Net
45. enu system and the ENTER key to make a selection Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2 including the firmware version printer model serial number and network IP address or USB IP address If your system includes a laminator the laminator firmware version and laminator serial number also display If you don t press a key for 30 seconds the LCD panel returns to the default Ready message When you use the arrow keys to view the printer IP address only the IPv4 address displays To see the IPv6 addresses available to the printer you must use the LCD Status menu Refer to Retrieve an IPv6 Address on page 20 C D800 Card Printer Users Guide 13 LCD Panel Menus The LCD panel shows the printer s menu system and displays printer messages or conditions When the printer is in the Ready status the LCD displays the model number of the printer Refer to Respond to Messages on page 66 for more information Main Menu Cleaning Card Maintenance Card Counters Serial Number Versions Magstripe Network IPv4 Supply Type Network IPv6 Network IPv4 Speaker Network IPv6 OpenCard LCD Backlight Magstripe Enable Disable 14 Using the System The menu system has four major branches e Use the Maintenance menu to run a cleaning card print a test card or reset the locks o
46. essed to turn the printer off Blinking amber The printer has an error g a Color Cycle The system is not ready or a door on the Amber Green system is open The colors cycle quickly Light Green Off Close and Lock Doors displays on the C LCD panel if no other message is present 16 Using the System Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Off Blinking amber Card Light The print ribbon is okay T A blinking light indicates one of the TE E following p a e The printer problem applies to the print ribbon e The print ribbon is low e The print ribbon is out The card light indicates the status of cards in the printer Indicators include the following Off Blinking amber Cards are okay A blinking light indicates either of the iy following e Nocard is detected for the print job Insert a card to continue printing e Scheduled printer cleaning is due Insert a cleaning card now or set aside time to run a cleaning card C D800 Card Printer Users Guide 17 Retneve the Pnnter s Network IP Address You need to know the printer IP address to perform some tasks For example the XPS Card Printer Driver asks you to enter the network IP address during installation You also use the IP address when launching Printer Manager the printer s web interface from a browser window To display the IP address you can do
47. f line 1 indicates which section of the address is being displayed C D800 Card Printer Users Guide Manual Address 0 Pee XXX XXXXIXXXXI Manual Address 1 NE EE Manual Address 2 SOM KM EMM CK 21 A stateless SLAAC configuration if enabled can have multiple values depending on the router setup The LCD displays up to four SLAAC addresses An additional digit in line 1 indicates which address is being displayed Record the address Press the down arrow key until Exit displays on line 2 Press ENTER Then press the UsER button to return the printer to Ready The USER button glows green Printa Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working l 22 Begin with the printer Ready The UsER button shows steady green Press the User button to display Suspended on line 1 of the LCD panel Press ENTER to enter the menu system Press ENTER to enter the Maintenance menu Press the down arrow until Test Card displays on line 2 Maintenance YA Cleaning Card With Test Card displayed on line 2 press ENTER to display Start z line 2 Maintenance on Hine lt gt Test Card Press ENTER to print the test card After the card prints the printer returns to Ready Using the System Load and Replace Supplies To prepare the printer to print
48. g a magnetic stripe problem run a cleaning card to clean the magnetic stripe head Refer to Run a Cleaning Card on page 32 To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured for high coercivity encoding Refer to Print a Test Card on page 22 To use the cards you have select high coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with low coercivity obtain cards manufactured for low coercivity encoding Cancel the current print job Make sure that you know which characters are allowed on the track Change the data to be encoded and resend the print job Refer to Magnetic Stripe Design in the printer s Installation and Administrator s Guide for more information 53 54 Problem The magnetic stripe data was sent in an encoding format not supported by the track The application sent track data for a track not supported by the magnetic stripe module Solution Review the encoding format setting for the tracks in Printer Manager Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide Make sure that the application is using the selected encoding format for the t
49. he Card Printer Driver Refer to the printer s Driver Guide Change the card debow time Refer to the Printer Manager Laminator section of the printer s Installation and Administrator s Guide Lower the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Switch to a different card stock Increase the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Clean the laminator Refer to Clean the Laminator on page A 13 If the problem continues to occur contact your service provider 55 Problem There are scratches or particles under the patch There are repeating marks on the patch The patch doesn t adhere to the trailing edge of the card The patch is not centered between the long edges of the card The patch has wavy lines along the length of the card 56 Probable Cause The inside of the printer is dirty The supplies have debris on them The heated roller is dirty The overlay is wound incorrectly on the take up spool The overlay is not loaded correctly in the cartridge The laminator cartridge is not fully seated in the laminator The overlay material is wound unevenly on the supply roll The laminator cartridge is damaged
50. inter About the C D800 Card Pnnter The card printer applies images text and encoded data to plastic cards It prints full color and monochrome images depending on the print ribbon installed A busy issuance site might issue up to 10 000 cards a month During these busy times the site might use more than one printer to keep up with demand The printer issues cards either one ata time or in batches up to 100 cards at a time A 200 card input hopper is available and can be installed without tools In addition an optional multi hopper with six input hoppers each with a 100 card capacity is available Other options available for the card printer include magnetic stripe and smart card modules The configuration label on the printer shows the options installed Refer to System Label on page 9 for more information about recognizing the factory installed options on your card printer An optional laminator also is available when you purchase your printer or as a field upgrade refer to Appendix A CLM Laminator Pinter Components Refer to the following to view the printer components and the different options e Printer Left Side on page 4 e Printer Right Side on page 5 e Printer with Single Input Hopper on page 6 e Printer with Optional Multi Hopper on page 7 e Print Ribbon Cartridge on page 8 e Printer with Optional CLM Laminator on page 9 e System Label on page 9 C D800 Card Printer Users Guide 3 Printer Left Side
51. lash Laminator exit card problem Green Flash Red Flash 201 L1 supply problem Off Amber Off Red Flash Error Flash 202 L1 supply out or missing Off Amber Off Red Flash Warning Flash 203 L1 supply type problem Off Amber Off Red Flash Error Flash 204 L1 supply not supported Off Amber Off Red Flash Error Flash 205 L1 supply not identified Off Amber Off Red Flash Error Flash 206 L2 supply problem Off Amber Off Red Flash Error Flash 207 L2 supply out or missing Off Amber Off Red Flash Error Flash 208 L2 supply type problem Off Amber Off Red Flash Error Flash 209 L2 supply not supported Off Amber Off Red Flash Error Flash 210 L2 supply not identified Off Amber Off Red Flash Error Flash 211 L1 heater problem Green Flash Red Flash C D800 Card Printer Users Guide 6 UJ Supply Laminator No LCD eevee l User aa Light Card Light Light 212 E a feara a a e ea I ed Bar code scanner problem Ce off Red Flash Flash Eror Firmware version mismatch Green Flash Green Flash Error Flash 7 Laminator system mismatch Green Flash Green Flash Red Flash Flash 64 Troubleshooting Messages from the XPS Card Pnnter Driver on the PC e The Card Printer Driver displays the same messages as those on the printer LCD panel The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions Click the appropriate button to clear the message
52. ls 0 ccc eee ee teens A 6 Senalized Overlay with BarCode ce ee eee eee teens A 8 Load LaminatorOverlay Matenal 0 0 ccc eens A 9 Cait WESC 4 isa 24 ona o oo eae oe oa Pee Gs es ee OE oe ee A A 11 Vey OUD Vaya tone a ego we sy 6 ea gee ead Hews ogee ee aus Fae owe gene es A 11 Clear Laminator Card AW 46656000 6b 60 646605665000 040e renee ere eeeees A 12 Clean the LaminatOr 0000ce ween eee A 13 XIV Chapter 1 Intoduction About this Manual This manual provides user information for the CD800 Card Printer The manual includes e An overview of printer components and options and a description of the system label e How to use the printer including how to power the printer on and off how to use the front panel and LCD menus card processing basics how to print a test card and how to load and replace supplies e How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for setting up the printer to print cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints cards loads and replaces supplies maintains the printer and performs troubleshooting Technical Support Contact Datacard Technical Phone Support at 1 800 328 3996 C D800 Card Printer Users Guide Introduction Chapter 2 About the Pr
53. magnetic stripe on the back Complete Card Smart Card Magnetic Stripe A 6 CLM Laminator Both patch and topcoat overlays can be clear or can have a transparent holographic image on them The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image Clear Patch Clear Topcoat Random Holographic Patch Random Holographic Topcoat In addition both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card Registered holographic topcoat has a registration mark so that the image can be aligned with the card Refer to the printer s Installation and Administrator s Guide for information about ordering overlay material i a zA C ee El A a get Registered Holographic Patch Registered Holographic Topcoat If you use a custom holographic overlay make sure that you know the location of important card features such as photos and logos Do not place holographic images where they interfere with the appearance of photos or machine readable features C D800 Card Printer Users Guide A 7 Senalized Ovenay with BarCode A 8 Serialized overlay is a special patch that is designed to provide an additional level of security to your cards The overlay includes a unique serialization code matched with a bar code The optional bar code scanner in the laminator retrieves the uniqu
54. mation a lf the test card prints the printer is working correctly Continue to step 4 a lf the test card does not print the printer is not working correctly Request service for the printer 4 Connect the printer data cable if necessary Make sure that you use the same type of cable USB or network used when the printer was installed 5 If you use the XPS Card Printer Driver print a driver sample card For the steps to follow refer to your printer s Driver Guide a fthe sample card prints the printer and driver are working correctly Continue to step 6 a fthe sample card does not print the printer and driver have a communication problem Determine the cause of the problem and try the sample card again If you are not using the Card Printer Driver ask your service provider or software provider for assistance C D800 Card Printer Users Guide 41 6 Print a card using your card production software a lf the card prints your software is working successfully with the printer Troubleshoot the card design a lf the card does not print check the following Inthe application is the correct printer selected in the Print Setup or Print dialog Ifthe printer produced a blank card review the page size or other settings If the card causes an error the card might have a type of data the printer does not support Installation Problems This section describes issues that prevent a successful installation and provides
55. na system with locks e Use the Status menu to see settings and data about the printer e Use the Configuration menu to change settings e Use the Activate menu to enable or disable secure features of the printer Q Use the Activate menu only during installation or removal of systems that require activation HINTS amp TIPS e You can access the menu system when Ready displays on line 1 of the LCD panel e The printer returns to the Ready status after 2 minutes of no activity Changes not applied are lost e To leave a selection without changing the value press the up or down arrow key until Exit displays and then press ENTER C D800 Card Printer Users Guide 15 User Button and Light The printer s USER button displays with a border of light that indicates the system status Use the USER button to e Suspend printer activity press the User button when the LCD panel displays Ready e Clear a message press the USER button once e Clear all messages press the USER button for 2 seconds or more e Clear all cards currently printing press and hold the User button for 2 seconds or more Make sure that this action is allowed in your card system e Determine whether the printer is ready busy printing or not available Indicators include the following Off The printer is off or suspended Green The printer is ready Blinking green The printer is busy E wT Amber The printer is not ready The POWER button was pr
56. ndge Print Ribbon Cartridge SS oS Ribbon Cartridge Handle Print Ribbon Replaceable Cleaning Sleeve Print Ribbon Cartridge The cartridge holds the ribbon for printing Print Ribbon The ribbon applies images to cards Replaceable Cleaning The cleaning sleeve removes dust and other particles from Sleeve cards to maintain print quality Ribbon Cartridge Handle Use the handle to remove and replace the ribbon cartridge in the printer 8 About the Pnnter Pinter with Optional CLM Laminator Printer Laminator Laminator Access Door Laminator The optional laminator attaches to the printer and applies patch or topcoat overlay material to the card Laminator Access Door Open the door to access the laminator cartridges Refer to Appendix A CLM Laminator for complete information about using a laminating system System Label The printer configuration label on the side of Configuration Label the cover swingarm shows the components installed It provides information that is useful when requesting service The label shows the following information e Printer model and serial number e Configuration which includes options installed in the printer e Date and country of assembly e MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label C D800 Card Pnnter User s Guide 9 10 MAC Address
57. ning guidelines for your site to keep the printer in good working condition Clean the printer when e There is debris on completed cards e Anewroll of print ribbon is installed You can perform the following cleaning tasks e Clean the Printhead on page 30 e Runa Cleaning Card on page 32 e Clean the Laminator on page A 13 C D800 Card Printer Users Guide 29 Clean the Pnnthead Clean the printhead when e The printhead is replaced e There are unprinted lines on the finished card This usually indicates dirt or contaminants on the printhead e The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Unlock the printer if necessary and open the printer supplies access door on the optional multi hopper 3 Open the printer cover and remove the print ribbon cartridge 4 Open and remove a cleaning swab from its package 5 Use gentle pressure move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 30 System Maintenance 6 Replace the print ribbon cartridge Avoid bumping the printhead when you install the print ribbon cartridge 7 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides Close the supplies access door on the optional multi hopper and lock the prin
58. nnected to the PC to take photos for ID badges and other cards m A signature capture pad fingerprint reader or PIN pad The printer with supplies and a facility power source A data connection between the printer and PC which can be a USB connection or a network connection You cannot use both with one printer Tasks and Users Typical roles in a card production system include 12 The operator who makes cards loads supplies and handles minor problems such as card jams The system administrator who sets up the card printer and other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization Using the System Pinter Controls The front panel of the printer provides the controls for operating the printer The front panel controls are described in the following sections LCD Panel Status Lights Ribbon Cards Power Button User Light amp Down Up Enter User Button Arrow Arrow Power Button Use the POWER button to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins to shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed Down Arow Up Arow and Enter Key Use the arrow keys to move through the printer m
59. nter 3 If the card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card C D800 Card Printer Users Guide 73 153 Insert same card side 2 up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 170 Insert new card side 1 up l Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 172 Insert cleaning card l Insert cleaning card 2 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the cleaning card 173 Improper shutdown Always use the power button to power off the printer Press and hold the User button to set the printer to Ready Click OK on the PC to clear the message 74 Troubleshooting Laminator Messages The following messages
60. nter s Installation and Administrator s Guide for more information about enabling IPv6 To display an IPv6 address using the Status menu do the following Begin with the printer power connected and the printer connected to the network 1 Press the Power button if needed to power on the printer 2 Access the Status menu in the LCD menu a Press the User button to suspend the printer b Press ENTER to enter the menu system C Press the down arrow to display Status on line 2 Main Menu Q Maintenance d Press ENTER to enter the Status menu 20 Using the System e Press the down arrow key until Network IPv6 displays on line 2 f Press ENTER to display the Network IPv6 menu 3 Press the down arrow key until the address method used by your network displays on line 2 DHCP m SLAAC m Manual m Local Press ENTER to display the IP address Q The example shows the LCD display for an IPv6 Manual address DHCP SLAAC and Local addresses behave the same as does the gateway address for a manual address An IPv6 address is represented as eight groups of four hexadecimal digits separated by colons The address requires 39 characters to display Because the LCD is limited to 16 characters per line the IPv6 address is spread across three screens of the LCD You can press either the down arrow or the ENTER key to display the next section of the address A digit at the end o
61. o remove it from the system Use the knobs to clear a card jam L1 Laminator green The L1 laminator cartridge holds the overlay material and cartridge applies it to the card L2 Laminator orange The L2 laminator cartridge holds overlay material and applies cartridge it to the card The L2 laminator is optional Optional Bar Code The bar code scanner reads a bar code printed on special Scanner serialized overlay material and matches it to the card identification information Refer to Serialized Overlay with Bar Code on page A 8 Laminator Access Door The access door provides access to the L1 and L2 laminators to load supplies or to clear a card jam L2 Transport Access Door The L2 transport access door replaces the L2 laminator cartridge if the optional second laminator is not installed Open the door to access the laminator card transport A 4 CLM Laminator If your system includes the optional second laminator L2 make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material If the cartridge is not in place cards are not supported as they travel through the system and can fall into the bottom of the laminator Laminator Configuration Label The laminator configuration label is located inside the laminator beneath the L2 cartridge Open the laminator access door and remove the L2 laminator cartridge to see the label If an L2 laminator is not installed open the L
62. on ISSUC 2 eee eee teens 81 506 A card iscurrently ProCeSSINg 1 ee eee eee eee 81 507 The printerisunlocked 0c cc ee eee eee eee nes 81 508 The printer is shutting GOWN 0 eens 81 509 The pninter is offline Or suspended 1 eee tenes 81 510 The printerisunlocked 0c eee eee eens 81 Driver SDK MESSAGES 1 eee eee teen eee eens 82 511 Cannot lock or unlock the pnnter Locks are not installed 82 512 Cannot lock or unlock the printer The password isincorectorinvalid 82 513 Cannot lock or unlock the pnnter The pnnterisbusy 00005 82 514 Cannot lock or unlock the pnnter The COVeriSOPeNn 0 0c eee eee 82 515 Failed to lock or unlock the pnnter The locksdid not function 82 516 Timeout expired before barcode could be read eee ee 82 SLA WIONG DHNTEFIOO D erre eese a pon ede wea e kA EAE Be ae A le bd 82 Appendix A CLIM Laminator iti vise tte keene sk ieee ener enew ees A 1 About the Laminator System ccc A 1 Outside the Laminator 0 eee eee eee teens A 2 Laminator Backand Left Side ee eee eens A 2 Laminator Status ight 0 0 ee eee eee etna A 3 Laminator Front and Right Side ansaan naaa aaaea A 3 Inside the Laminator sunusu naaa aaaea A 4 Laminator Configuration Label ee eee eens A 5 LA SOD ais crs ered 05 646090 Cle eee eae eee ee eae ae A 6 Laminator Overay Matena
63. or 2 Turn the knob to remove the card 3 Close the laminator 201 L1 supply problem The L1 supply is not moving properly To try another card 1 Open the laminator and remove the L1 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 202 L1 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 203 L1 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator 204 L1 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator 205 L1 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 76 Troubleshooting 206 L2 supply problem The L2 supply is not moving properly To try another card 1 Open the laminator and remove the L2 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 207 L2 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 208 L2 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator 209 L2 supply not supported The laminator cannot
64. position 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Datacard Group believes that its products are not harmful when used as designed However the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful Revision Log C D800 Card Printer Users Guide Revision Date Description of Changes A March 2014 First release of this document formerly Part No 527248 001 Updated for CLM laminator and XPS Card Printer Driver 5 0 B February 2015 Updated for XPS Card Printer Driver 6 0 added IPv6 information vill Contents Chapiri INGGOUCNON is ie tics ade cea ienwn ener eae eer ewes cee ees 1 Aboutthis Manual 6 05 8 5 554 6 406416004 O ON OS SOON 1 Intended Audience bs ccack dee dne sd beent ek eee en eee ed eee eee 1 TECHNIC at SUD OE 00056 0008 55008 0540400 STE e a 1 Chapter 2 About the Printer 0 00 ccc e eee 3 About the CD800 Card Printer 1 2 0 cece 3 Printer Components sis cpa d6ae eee cee ieee ek hn one ee eee eee sean 3 Perlen SCG ero seared 64 eh cine absense bee ee oo ga yee bs 4 Pinter RONCES past cpaaoweetenpecae eked heh eee oe oe eR eee eee 5 Printer with Single Input HOpper 00
65. put hopper Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card C D800 Card Printer Users Guide 69 113 Close coverto continue The cover is open or the print ribbon cartridge is missing Confirm that the print ribbon cartridge is installed and then close the cover Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp TIPS e Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 114 Coveropened dunng job The printer cover was opened while printing Push down on the cover to latch it Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 116 Magstnpe not available 70 The printer does not have a magnetic stripe option The card will be canceled Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed Press the USER button on the printer or click OK on the PC to clear the message HINTS amp
66. rack If the application and track are set to the same format and the error message displays repeatedly contact the application provider for assistance Verify the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single track JIS module you can send data for track 1 The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software Troubleshooting Laminator Problems This section describes problems that might occur when you are using a laminator to apply overlay to the card Patch Appearance Problems Problem Smart cards don t work after the overlay is applied Cards are bowed too much The patch comes off when the card is flexed Probable Cause The Debow card option is selected The Debow card option is not selected Debow time is not set correctly The temperature is too high for the card stock used The card stock doesn t work with the overlay The temperature is too low for the overlay material A patch is stuck to the heated roller C D800 Card Printer Users Guide Solution Make sure that the Debow card option in the Card Printer Driver is not selected Refer to the printer s Driver Guide for information about specifying the debow option Select the Debow card option in t
67. review and print graphics The tool does not render to true black and white 52 Troubleshooting Magnetic Stipe Problems To begin troubleshooting a magnetic stripe problem first print a magnetic stripe test card from Printer Manager or the Card Printer Driver For the steps to follow refer to the Printer Manager section of the printer s Installation and Administrator s Guide or Print a Driver Sample Card in the card printer s Driver Guide The printer uses the coercivity set using the LCD panel or in Printer Manager and the data format set using Printer Manager Problem Cards are not loaded correctly Cards do not have a magnetic stripe The card has dirt or damage on the magnetic Stripe The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected The data for this job includes characters not allowed by the magnetic stripe format selected for the track C D800 Card Printer Users Guide Solution Load ISO cards with the magnetic stripe back side facing down and to the right Refer to Load Cards on page 23 Load magnetic stripe cards in the input hopper If the cards have a magnetic stripe check the quality of the cards Change card stock if needed Encode and send a new card to print If an error message displays indicatin
68. rf rence y compris les interf rences qui peuvent causer un mauvais fonctionnement du dispositif Notice for Europe The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive 2004 108 EC R amp TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interference the users at their own expense will be required to take whatever measures are necessary to correct the problem Notice for Europe and Australia This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice forChina Simplified Chinese BLK FE Sc DOA A Bean gt TESTE GE gt Pao 2 Be ee CZ i EXA T gt HAE mH A IFRS EITI ENE Notice for Taiwan Traditional Chinese So te Ala lace ABA Bale m EEEH Feta Pe AGA ope Ea a AY TH Tiatiai ht eae Notice for apan Japanese Voluntary Control Council for Interference VCCI class A statement Os els JIA A eRe CT CORE RER CHATS TREZE TTI EHAU ET COMSICISERAD BURR emo ALIBKENZCEMHVET VCCI A Korea Communications Commission KCC statement Ol NIE SPSAS lS ANWASIE AV HIA SRE ASAE Ol SS FAAI Greet Pras ASOA AS oe AS Fs aog Flic Califomia Pro
69. rinting Make sure that all access doors are closed securely and locked Click OK to clear the message or click Cancel to cancel the card C D800 Card Printer Users Guide 81 Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit SDK to define your card printing The messages are returned by the SDK to the application that sent the print job These messages do not display on the printer LCD panel or on the PC that sent the job The messages returned to the SDK are determined by the printer model and the options installed on the printer The following messages may not apply to all printers 511 Cannot lock or unlock the pnnter Locks are not installed Severity Critical 512 Cannot lock or unlock the pnnter The password isincorect or invalid Severity Critical 513 Cannot lock or unlock the pnnter The pnnter is busy Severity Notice 514 Cannot lock or unlock the pnnter The cover isopen Severity Notice 515 Failed to lock orunlock the pnnter The locks did not function Severity Critical 516 Timeout expired before barcode could be read Severity Notice 517 Wrong pnnter job ID Severity Critical 82 Troubleshooting Appendix A CLM Laminator This appendix provides information about the optional CLM laminator that you can add to your system at the time of purchase or later as a field upgrade About the Laminator System
70. rn the card over end to end so side 2 is facing up 3 Insert the card in the printer 4 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card Troubleshooting 149 Option not installed The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS In the card format don t include references to hardware that cannot be accessed by the system For more information refer to your ID software documentation or ask your system administrator 150 Pnnt while unlocked The printer is unlocked The card will be canceled Make sure that all access doors are closed securely and locked Click OK on the PC to clear the message 151 Failed to lock An attempt to lock the printer failed The card will be canceled 1 Make sure that all access doors are closed securely 2 Try locking the printer again Click OK on the PC to clear the message HINTS amp TIPS Make sure that the reject tray is installed properly before locking the printer 152 Insert new card side 2 up l Turn anew card over end to end so side 2 is facing up 2 Insert the card in the pri
71. roblems on page 44 e Card Appearance on page 47 e Magnetic Stripe Problems on page 53 e Laminator Problems on page 55 e Card Jams on page 60 e Messages and Conditions on page 61 C D800 Card Printer Users Guide 39 Locate a Problem Within the Card Production System For typical components of the system refer to Card Printer System Overview on page 12 If any one of the following components does not work properly printing cards can be affected 40 The XPS Card Printer Driver If you need to reinstall the Card Printer Driver to fix a problem we recommend you download the latest version of the driver from http www datacard com Select Support amp Drivers gt Drivers amp Downloads from the menu Enter your printer model in the Enter Product Name or Number area and click Go Card production software Card production software formats the types of data used to print cards Make sure that the card production software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes require that text is sent from the application as text Printer plug in Card production software might require
72. s e Other printers can cause messages if more than one model of card printer is installed C D800 Card Printer Users Guide 65 Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message displayed by the Card Printer Driver on the PC Pinter Messages The following messages display on the printer LCD panel and in a message on the PC that issued the card print job when you use the Card Printer Driver Use the recovery instructions to respond to the message The messages that display are determined by the printer model and the options installed on the printer The messages described in the following sections may not display on all printers Close and lock doors A secure door is physically unlocked on the system 1 Gently try to open all secure doors on the system 2 Close any open door and lock the printer and or embosser using the key 100 Request not supported The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK on the PC to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer
73. sent it issues a condition Conditions display on the LCD panel on the front panel of the printer If you use the XPS Card Printer Driver the printer driver also displays the condition as a message on the PC In a shared printer environment messages can differ slightly from the messages and conditions described in this section e Messages on the Printer LCD e Messages from the XPS Card Printer Driver on the PC on page 65 e Messages from Printer Manager on page 65 e Other Messages on page 65 Messageson the Pnnter LCD All messages are associated with a print job The printer issues messages that focus on recovering from problems e The printer displays a message number and a short description for each message e If more than one message was issued the next message displays after you correct the problem and press the User button e The lights on the front panel flash while messages display on the LCD panel so iowa ure sien et ooma cosines eran OF OF ew C D800 Card Printer Users Guide 61 Pavan onran OF Ow 62 Troubleshooting No LCD ee User Light Supply Light Card Light Sound 10 Supply Laminator LCD Message User Light Light Card Light Light 196 Laminator error critical Green Flash Amber Green Flash Red Flash Error Flash 197 Laminator entry card Green Flash Off Off Red Flash Error problem L1 area card problem Green Flash Red Flash Off L2 area card problem Green Flash of OF Red F
74. shooting Tools Printer Manager provides access to card design settings and additional troubleshooting tools Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider Refer to Printer Manager in the printer s Installation and Administrator s Guide for more information C D800 Card Printer Users Guide 59 Card Jams A card jam occurs when the card does not reach the proper position for the next action such as printing or ejecting the card You usually can resolve the error by pressing the USER button so that the printer displays Ready If the error persists do the following to remove the card from the printer 1 Unlock the printer if necessary and open the printer cover 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper 4 Remove the card 5 Replace the ribbon cartridge and close the printer cover 6 Lock the printer if necessary 7 Press the User button on the printer or click Retry in the PC message HINTS amp TIPS Check the ribbon to make sure that it is not torn Refer to 109 Print ribbon problem on page 69 to repair or replace the ribbon if needed For laminator card jams refer to Clear Laminator Card Jam on page A 12 60 Troubleshooting Messages and Conditions When the printer cannot process the card
75. ssistance 43 Network Installation Troubleshooting Problem The network cable is loose The Status page of Printer Properties shows the printer is not available but the printer displays Ready on the LCD panel The printer is not configured with the correct network address Solution Reconnect the data cable to the network port and the printer Restart the printer Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions e Verify the computer to network connection by accessing a network resource such as a network drive e The network administrator can test communication between a server and the printer e Make sure that the user is logged on to the network Make sure that the server name or IP address is entered in the Port Settings or Configure Port dialog box on the computer For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 18 Make sure that Ready displays on the printer s LCD panel Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems 44 The Card Printer Driver does not detect the network connected printer on page 45 The Card Printer Driver does not detect the USB connected printer on page 45 Driver status or Windows print queue does not provide expected data on page 46
76. strator s Guide Troubleshooting The pninting is too light Problem Photos look faded The printing is very light Probable Cause The image capture system needs adjustment The ribbon is loaded incorrectly The card was previously printed and has topcoat on it The printhead is not installed correctly The printhead power is too low The pnnting istoo dark Problem The card shows wrinkles in darkly colored areas All color printing is darker than intended Probable Cause The card includes very dark areas The printhead is not aligned correctly Color adjustment is too dark A change in the card stock you use can alter the appearance of printed cards C D800 Card Printer Users Guide Solution Color settings might not be optimal Adjust color settings Refer to the documentation for the image capture system Color Printing in the printer s Installation and Administrator s Guide and Color Adjustment Tab in the printer s Driver Guide Load the print ribbon correctly Refer to Load the Print Ribbon on page 24 Print only new cards Refer to Cards in the printer s Installation and Administrator s Guide Contact your service provider for instructions to install the printhead correctly Log on to the Printer Manager as a WebAdmin Open the Printer Settings gt Print menu Increase the YMCPower setting and click Set Current to save your
77. t the laminator cartridges for particles If particles are present a Retrieve the laminator cleaning card and use it to remove the particles of overlay material from the cartridges b If particles still remain on the cartridge and inside of the laminator use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles Also clean any remaining particles from the output hopper HINTS amp TIPS e Ifthe cleaning card is not pulled into the laminator the card is not in the correct position The cleaning card must be located under the rollers of the card exit slot inside the output hopper e Atthe end of the laminator cleaning cycle the card can stick to the rollers in the output hopper Pull on the card to remove it e Discard the laminator cleaning card after one use e Avoid contact with the heated roller which contains sensitive electronic components e lf cleaning the laminator does not solve the problem contact your service provider for assistance C D800 Card Printer User s Guide A 15 3 J O Brien Co amp SECURITY SOLUTIONS 40 Commerce Street Springfield New Jersey 07081 P 877 379 8844 F 973 379 8373 www jobrien com www idcardprinterrepair com A 16 CLM Laminator
78. t the leading edge of the card The patch extends beyond one of the short edges of the card The patch is missing from the finished card Topcoat Appearance Problems Problem There are scratches in the topcoat Probable Cause The temperature for applying the overlay is too high There is slack in the overlay material The overlay material is wound incorrectly on the take up spool The card or overlay registration settings are not correct The supply spool is not positioned correctly in the cartridge The overlay was moved on the spool and the patch was used previously The Card Printer Driver Laminate card setting was set to Do not apply Probable Cause The inside of the printer is dirty The supplies have debris on them C D800 Card Printer Users Guide Solution Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide If the problem continues to occur contact your service provider for assistance Process another card to allow the overlay material to reset itself Remove the laminator cartridge and turn the take up spool clockwise several turns Contact your service provider for assistance Make sure that the overlay is loaded correctly Refer to Load Laminator Overlay Material on page A 9 Advance the overlay past the used area If the problem continues to o
79. t the ribbon cartridge is positioned correctly in the guides 4 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides 5 Close the supplies access door on the optional multi hopper Lock the printer if necessary 26 Using the System Chapter 4 Pnnting Cards Before Starting to Print This section explains how to print a card Make sure that e Cards are loaded in the printer or available to insert e Ribbon is loaded in the printer For the steps to follow refer to Load the Print Ribbon on page 24 If your system includes the optional laminator refer to Appendix A CLM Laminator for information about preparing the laminator e The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation and Administrator s Guide HINTS amp TIPS e Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position e Do not touch the card surface to be printed Handle cards by their edges or wear gloves You also can e Print atest card directly from the printer Refer to Print a Test Card on page 22 e Printa driver sample card Refer to Print a Driver Sample Card in your printer s Driver Guide C D800 Card Printer Users Guide 27 Prnt Cards Make sure that cards are loaded in the printer or available to insert when promp
80. ted For the steps to follow refer to Load Cards on page 23 Prnt from ID Software l 2 3 4 5 6 From the ID software select the template or design for the card Select the printer if you use more than one printer Enter the data for the card Follow the instructions for your software Capture the photo for the card if necessary Click the Print button to send the card to the printer At the printer insert a card into the printer if necessary Prnt from Other Software L 28 Open the software application and select the card printer as the current printer Use the applications setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in Set the margins to O zero Select an orientation portrait or landscape Create the card design a Add graphics such as a company logo or background b Adda photo C Add text information such as name address or employee number For information about additional card features refer to Elements of Card Design in your printer s Installation and Administrator s Guide Click Print to send the card to the printer At the printer insert a card into the printer if necessary a m mus Tu el ihre r aa imm Ea wail 4 ces Mle A a a ee aki F Printing Cards Chapter 5 System Maintenance Clean the Pnnter The printer performs best when it is cleaned on a regular basis Follow the clea
81. ter if necessary 8 Power on the printer 9 Print a sample card to verify the quality of printing Refer to Print a Test Card on page 22 for more information HINTS amp TIPS e Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead e Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead e Use only the cleaning swab to clean the printhead Other materials can stick to the printhead and cause damage e Usea cleaning swab one time only Discard it after you clean the printhead C D800 Card Pnnter User s Guide 31 Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers The cleaning card can remove most contaminants from the printer Run a cleaning card after every 250 cards processed by the printer or more often depending on your environment or if print quality diminishes Single Hopper l Prepare the printer for cleaning a Power on the printer b Unlock the printer if necessary C Open the printer cover and remove the print ribbon cartridge d Close the cover e Open the input hopper and remove any unprinted cards f Open the cleaning card package and remove the cleaning card g Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is o
82. the Low Voltage Directive 2006 95 EC Therefore safety issues pertaining to operation and repair of Datacard equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment e Connect equipment to a grounded power source Do not defeat or bypass the ground lead e Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip e Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency e Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires e Know local procedures for first aid and emergency assistance at the customer facility e Use adequate lighting at the equipment location e Maintain the recommended temperature and humidity range in the equipment area Regulatory Compliance Notice for USA FCC notice This equipment has been tested and found to comply with the limits for Class A computing devices pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with this instruction manual it may
83. the USER button to start the cleaning cycle f card 17 The printer picks the cleaning card from hopper 2 H2 and a m moves it through the printer several times The used cleaning A card is placed in the reject card tray Insert cleaning The printer returns to Ready when the cleaning cycle completes Continue with Clean the Hopper Rollers on page 37 36 System Maintenance Clean the Hopper Rollers ix Access the LCD menu system and enter the Cleaning Card menu Maintenance Ii Cleaning Card Select the hoppers for cleaning B a Press the down arrow key until Hopper displays on line 2 of the LCD panel Cleaning Card lt E gt Hopper b Press ENTER to enter the Hopper menu C Press the down arrow key and choose All to clean hoppers H1 H3 H4 H5 and H6 Or continue pressing down to select hoppers 1 through 6 to clean a hopper z individually Press ENTER to start the cleaning process The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers The printer returns to Ready when the cleaning cycle completes To complete the cleaning process continue with Prepare the Printer for Use Prepare the Pnnter for Use L 2 3 4 Unlock the printer and open the multi hopper door Remove the used cleaning cards from the hoppers Replace the unprinted cards in the input hoppers
84. the cartridge c The overlay supply roll can go on only one way and only fits on the correct spindle b Put the empty silver take up spool on the silver take up spindle d C Turn the take up spool clockwise to remove slack from the material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 6 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 7 Replace the loaded laminator cartridge in the printer 8 Remove the L2 orange cartridge if installed from the laminator 9 Repeat steps 3 through 7 to load the overlay onto the L2 cartridge 10 Close and lock the laminator access door A 10 CLM Laminator Card Design Set up your card design using your card production software or another application such as Microsoft Word You can specify your lamination preferences using the Card Printer Driver Your card production software also may provide lamination settings The Card Printer Driver allows you to specify both printer and lamination preferences Refer to your printer s Driver Guide for complete information about setting up printing preferences and lamination options e Ifthe printer has one laminator you can apply the overlay material to one or both sides of the card e Ifthe printer h
85. up spool The overlay is not loaded correctly in the cartridge The temperature of the heated roller is too low Print ribbon that includes a topcoat T panel is loaded in the printer The cards do not meet specifications The overlay material was wound in the wrong direction on the take up spool There is debris on the heated roller Solution Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination settings Remove the cartridge and change the overlay to the correct type Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Remove the cartridge and reload the overlay Refer to Load Laminator Overlay Material on page A 9 Increase the laminator temperature for the overlay Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Change the print ribbon to one that doesn t include a T panel Use a different supply of cards Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Process several cards to see if the problem corrects itself If it doesn t clean the laminator Refer to Clean the Laminator on page A 13 Use Advanced Trouble
86. use the supply installed Use supplies designed for this laminator 210 L2 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 211 L1 heater problem The laminator has encountered a critical error The card will be canceled 1l Press the printer PowER button to power off the system 2 Request service The system must remain powered off 212 L2 heater problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off C D800 Card Printer Users Guide 71 213 L1 heater sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 214 L2 heater sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 215 L1 heater roller problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 216 L2 heater roller problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button
87. ut of its package for more than a few minutes h Close the input hopper and lock the printer if necessary 32 System Maintenance 2 Use the LCD menu system to start the cleaning cycle a Begin when the printer displays Ready and the User button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system Suspended C Maintenance displays on line 2 of the LCD panel Press E he Mai Main Menu NTER to enter the Maintenance menu FSA gt Maintenance _ d Cleaning Card displays on line 2 of the LCD panel Press ENTER to enter the Cleaning Card menu e Start displays on line 2 of the LCD panel Press ENTER to as Cleaning Card start the cleaning process gt Start f Insert cleaning card displays on the LCD panel Press the Insert cleaning UseER button to start the cleaning cycle f card 172 The printer moves the card through the printer several times and ejects it into the output hopper If you are cleaning a system with a laminator the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area The cleaning card is ejected into the laminator output hopper 3 Remove the used cleaning card Wait a few minutes for the rollers to dry C D800 Card Printer Users Guide 33 34 4 Prepare the printer for use a Unlock the printer if necessary b Replace the cards
88. ve from the ribbon cartridge The ribbon must remain installed on the ribbon cartridge 5 Replace the ribbon cartridge in the printer and close the cover 6 Open the multi hopper door and remove any unprinted cards 7 Open the cleaning card package remove the cards and insert the cleaning cards into the hoppers Plan to run the cleaning cards immediately The cleaning cards dry out if they are out of the package for more than a few minutes 8 Close the multi hopper door and lock the printer The front panel displays Ready and the User light shows steady green Continue with Clean the Printer on page 36 C D800 Card Pnnter User s Guide 35 Clean the Pnnter L Make sure that you have prepared the printer for cleaning Refer to Prepare the Printer for Cleaning on page 35 Press the USER button Suspended displays on line 1 of the LCD panel Press ENTER Menu available Sa Maintenance displays on line 2 of the LCD panel Press ENTER h Main Menu to enter the Maintenance menu gt Maintenance _ Cleaning Card displays on line 2 of the LCD panel Press E t ter the CI ne Card Maintenance NTER to enter the Cleaning Cara menu Cleaning Card Printer displays on line 2 of the LCD panel Press ENTER Start displays on line 2 of the LCD panel Press ENTER to start the cleaning process Cleaning Card B gt Start lea Insert cleaning card displays on the LCD panel Press
89. ver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 80 Troubleshooting 505 USB communication issue An important driver component is not running The card will be canceled l Restart the computer The component should start automatically 2 If this message is displayed after restarting notify your printer support contact Click OK to clear the message 506 A card iscurrently processing The printer is busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 507 The printer is unlocked The printer must be locked to print To complete the current card make sure that all access doors are closed securely and locked Click OK to clear the message or click Cancel to cancel the card 508 The prnter is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The pnnter is offline or suspended The printer must be online to print To complete the current card press the printer s User button until the printer returns to the Ready state Click OK to clear the message or click Cancel to cancel the card 510 The pnnter is unlocked The printer must be locked to resume p
90. work IPv4 menu Gateway Address displays on line 2 8 Press ENTER to display the gateway address Record it if necessary O Press ENTER to return to the Network IPv4 menu 10 Press the down arrow key to scroll to Exit on line 2 11 Press ENTER Then press the User button to return the printer to Ready The User button glows green C D800 Card Printer Users Guide Status gt Network IPv4 Network IPva a gt Address Mode Network IPv4 Subnet Mask _ Se a Subnet Mask RAR MAA AAA RAA 19 Retneve an IPv6 Address A printer on an IPv6 network can be configured to use one or more of the following methods depending on how the network is set up e Link Local IPv6 address The printer and PC clients are restricted to the same subnet Link local is enabled automatically when IPv6 is enabled and offers the best security for your network e DHCPv 6 A DHCPV6 server is externally configured to give out an IPv6 address e Stateless Address AutoConfiguration SLAAC One or more routers with IPv6 enabled on the subnet give out a subnet prefix that allows access to IP addresses e Manual IPv6 Address The printer has a designated IPv6 address on a specified subnet The address does not change without manual intervention This is similar to an IPv4 static IP address The method used is enabled or disabled using the LCD Configuration menu Refer to the pri
91. work Installation TroubIeSNOOtINg 1 ee eee eae 44 Card Printer Driver ProblemS i6 bii iis Pie ee Cede RNa ee ee ees 44 The Card Pnnter Diver doesnot detect the network connected pnnter 45 The Card Pnnter Diver doesnot detect the USB connected pninter 45 Driver status or Windows print queue doesnot provide expected data 46 Printer Messagesdo not display onthe PC ce es 47 Can sie 1 oa eee ee re ee ee ee ee ee 47 Something did not print 0 eee eee teen aA 48 Printing includes unexpected data ccc eee eee 49 The colorpninting hasflaws 0 0 eee eee teeta 49 The printing iStoo light 0 0 ce eee eee ete eens 51 The printing iStoO dak 1 eee ee eee eenaee 51 The monochrome pninting hasflawS 00 eee eee eee 52 Magnetic Stipe Problems 00 c cece 53 LAMINaWr PIODIGING 6 60 54 056 60h hs ed 9 a a 55 Patch Appearance Problems 0 cc teen teens 55 TopcoatAppearance Problems 1 ccc ee eet teeta 57 Use Advanced Troubleshooting ToolS sssssssnsssnnnunnnnnnnnnnnnnnnnunnnnnn 59 ee PING ana r A Oe ees 60 Messages and Conditions 0ce cece 61 Messages on tne Punter LCD anaana dee Cee Re eee Ra Ra aes ke Ee ae eS 61 Messages from the XPS Card PnnterDnveronthe PC cee ee 65 Messagesfrom PnnterManager 0 ccc ee eee eee eens 65 Other Mesa GES iar 5G hdoste ha elie Ea a a EEA EAGER EWS EN ERA RES 65 RES

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