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1. for details 6 Finally try using your product as you normally would If problems still persist visit our frequently asked questions FAQs section for additional troubleshooting tips oe ce ene subscribe to a non traditional telephone service for example magicJack Skype or Windows Live Call and my phone is not working correctly Solution s You need a high speed internet connection for example broadband cable DSL Wireless Wi Fi WiMax or FiOS Make sure your internet connection is working properly In most cases to make and receive calls your computer must be powered on Make sure the software is installed and running for your non traditional telephone service Make sure to plug your USB telephone adapter directly into a dedicated USB port on your computer Do not plug it into a multi port USB hub or splitter unless it is a powered hub In rare instances the USB port on your computer may not have enough power in which case try using a powered USB hub If you are using a firewall it may prevent access to your non traditional telephone service provider Contact your service provider or manufacturer of your firewall for technical support My battery pack does not last very long between charges am charging the handset more frequently What should I do Solution s Over time your rechargeable battery may lose some of its ability to hold a charge This is more likely to occur if it is a Ni Cd Nickel Cadmium b
2. into the telephone jack then connect a telephone line cord between the filter and your phone Please contact your service provider to obtain DSL filters and installation information Caller ID and Call Waiting ID may not be available for every call Common reasons are incompatibilities between your and your caller s service transmission errors and answering calls before the ID data is received Why won t my answering system record messages Solution s 1 Make sure your answering system is plugged into a live telephone jack and power source 2 Make sure your answering system is turned on 3 Some answering systems have an announce only option which plays your greeting but won t record messages Make sure your system is set to record messages 4 Your answering system s message capacity may be full You must erase old messages to make room for new ones 5 If you have voicemail service in addition to your answering system your caller s message may be going into voicemail before your answering system picks up the call Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call How can reduce static and noise on my phone Solution s If you subscribe to DSL internet service using your telephone line DSL filters must be plugged into EVERY phone jack that has a phone The DSL signal can cause static noise squealing similar to fax tones caller ID disruption and other issues on your l
3. or if it is plugged in to a shared surge protector try plugging the phone or modem surge protector in at a different location If this solves the problem relocate your phone or modem farther apart from one another or use separate surge protectors If you have connected this telephone to a phone jack that has not been used before or that has not been used in sometime there may be problems with this jack that you are not aware of Use a telephone jack that you know is in proper working order You may have a line problem To test for a line problem test your unit at another location such as your neighbor s or relative s house If your unit works at another location contact your local telephone company
4. Frequently Asked Questions My caller ID announce voice announce CID isn t easy to understand at times Solution s Caller ID announce voice announce CID is a feature on selected models It will announce the caller s name and or phone number if provided by caller ID If you are unsure if your model has this feature check your user s manual If you are not close to the phone when a call comes in you may not hear or understand the announced name or number Depending on the complexity of the caller s name it may not be pronounced correctly This is normal and is not a malfunction of your phone Using the cordless handset you can turn caller ID announce OFF You can keep caller ID announce turned ON for either the handset or base or turn it OFF for both Consult your user s manual for details My telephone product is suddenly acting strange or stopped working altogether What can I do Solution s Like many electronic devices your telephone product could behave erratically or simply lock up Should this occur we suggest this simple remedy Unplug any power supplies connected to your product Remove any installed batteries or battery packs Wait 5 minutes Plug the power supplies into the product Install the batteries If your product is a cordless telephone allow time for the cordless handset s to establish a link with the base You may need to give the battery sufficient time to recharge Consult your user s manual
5. attery If you are unsure of the composition of your battery check the specifications printed on the battery pack To restore your battery s ability to hold a full charge First use the cordless handset without recharging it until the phone alerts you that battery is low Depending on your model this alert will be in the form of one or more of the following an on screen message a blinking light or icon or an audible beep or tone See your User s Manual for details Next upon receiving the low battery alert allow the handset to fully charge following the recommended charging time as prescribed in the User s Manual Following this procedure will refresh your rechargeable battery You can repeat this procedure in the future if the battery s ability to hold a charge decreases If your handset is also a speakerphone please note that using this feature can significantly reduce your total talk time between charges If the battery has been in service for more than one year you should replace it To find a replacement go to AT amp T batteries If a battery for your model is unavailable you can search the internet using the key words cordless phone batteries for an on line supplier If you prefer to shop locally you can look for a replacement battery at your area consumer electronics retailers We recommend that you take your present battery along to insure your replacement is the correct size and has the correct plug where applicable and specif
6. ications want to dial a phone number found in my Caller ID log but the number is not displayed correctly What can I do Solution s On many of our telephone products you can adjust the phone number displayed in the Caller ID log by pressing As you continue to press the phone number will rotate from 7 digits just the phone number no area code to 8 digits 1 phone number to 10 digits area code phone number to 11 digits 1 area code phone number With the number displayed correctly press the PHONE or ON or TALK etc key to make the call Why am I not receiving Caller ID Solution s Caller ID and Call Waiting ID are subscription services available from most local telephone service providers You must subscribe to these services in order for the features to work on your phone Contact your local telephone service provider for more information In addition your caller must be calling from an area that supports caller ID Both you and your caller s telephone service provider must use compatible caller ID systems If you subscribe to DSL internet service using your telephone line DSL filters must be plugged into EVERY phone jack that has a phone The DSL signal can cause caller ID disruption static noise and other issues on your line DSL filters block the high frequency DSL signals from being transmitted to the telephone For most installations it is recommended that you connect the plug end of the DSL filter
7. ine DSL filters block the high frequency DSL signals from being transmitted to the telephone For most installations it is recommended that you connect the plug end of the DSL filter into the telephone jack then connect a telephone line cord between the filter and your phone Please contact your service provider to obtain DSL filters and installation information If your cordless handset has a CHANNEL or CHAN button press it in order to improve the sound quality You many need to press the button more than once Move the handset closer to the base The operating range may vary with environmental conditions and time of use There may be places within your environment that a cordless phone will not work well If the problem only occurs in certain areas of your environment you can conclude that there is nothing wrong with the phone Consider trying a phone that operates on a different wireless frequency To get better reception try moving the telephone base to higher location Relocate telephone base near a window if using telephone outside Other electronic products i e 802 11 wireless networking products radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices If your phone shares a power outlet with a modem

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