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Plesk 8.2 for Linux/Unix Administrator`s Guide

1. ecceeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeenaaees 70 Enabling Support for Miva E commerce Applications ceeeeeeeeeeeeeeeneees 72 GONTIQUIING StatiShCS prr e r a E E O EEEE EERE E 74 Configuring E mail Notification SyStem ccccceeeeceeeeeeeeeeeneeeeeeeeeeeteeeeneeeeeeeees 74 C ntig ring Help Desk cire a a eat er eat ds 78 Adjusting System Date and Time ce ceececctceeeeeeeeeeeeeeeaaeeeeeeeeeeesessaaaeeeeeees 80 Starting Stopping and Restarting Services 0 0 eeceeneeeeeeeeeeeteeeetneeeeeeees 81 Enabling Piped Logs for Web Server to Reduce the Risk of Web Service Disruption gee eee a Se a ee OA geen E ee ak ee 82 Monitoring Mail Server Message Queue and Troubleshooting Mail Congestion 82 Scheduling TASKS tcc eei e eteta iaar Eeee aa ea aea Ea raaa eaaa iaten 84 Extending Plesk Capabilities with MOdUIeS cccceeeeeeeeeeeeeeeeeeeeeeeeeeenaaees 86 Configuring and Maintaining Your Server 50 Adding and Removing IP Addresses After installation Plesk reads all your IP addresses from the network configuration files and can then use these IP addresses for hosting DNS domains and Web sites When you obtain a new IP address that you would like to use on the server you should add the address through the control panel as Plesk might not recognize manual modifications you make to the network configuration files With Plesk you can mark all your IP addresses as shared or dedicated before you a
2. Control panel user logged out Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME For the event Domain administrator account updated Allow domain en eae Eo administrator access SER_ACCESS R_ACCESS a oor hwm State Province OLD_STATE_PROVINCE NEW_STATE PROVINCE Postal ZIP code OLD_POSTAL_ZIP_CODE NEW_POSTAL_ZIP_CODE For the event Domain administrator s permissions changed Login name OLD_LOGIN_NAME Appendix A Advanced Features NEW_LOGIN_NAME 252 Domain name OLD_DOMAIN_NAME NEW_DOMAIN_NAME Permission to manage Web site hosting account OLD_PHYSICAL_HOSTIN G_MANAGEMENT NEW_PHYSICAL_HOSTING_ MANAGEMENT Permission to change FTP password OLD_MANAGE_FTP_PAS SWORD NEW_MANAGE_FTP_PASS WORD Permission to assign hard quotas on disk space OLD_HARD_DISK_QUOT A_ASSIGNMENT NEW_HARD_DISK_QUOTA_ ASSIGNMENT Permission to manage subdomains OLD_SUBDOMAINS_MA NAGEMENT NEW_SUBDOMAINS_MANA GEMENT Permission to manage domain aliases OLD_DOMAIN_ALIASES _ MANAGEMENT NEW_DOMAIN_ALIASES_MA NAGEMENT Permission to manage DNS zone for the Web site OLD_DNS_ZONE_MANA GEMENT NEW_DNS_ZONE_MANAGE MENT Permission to adjust log recycling OLD_LOG_ROTATION_M ANAGEMENT NEW_LOG_ROTATION_MAN AGEMENT Permission to schedule tasks and automate execution of scripts OLD_CRONTAB_MANAG EMENT NEW_CRONTAB_MANAGEM ENT Permissio
3. Anonymous FTP management Allow or disallow the site owner to have an FTP directory where all users could upload and download files without the need to enter login and password A Web site should reside on a dedicated IP address in order to use anonymous FTP Task scheduling Allow or disallow the site owner to schedule tasks in the system Scheduled tasks can be used for running scripts or utilities on schedule Serving Your Customers 126 DNS zone management Allow or disallow the site owner to manage the DNS zone of his or her domain This is recommended only for experienced users Java applications management Allow or disallow the site owner to install Java applications and applets on the web site Mailing lists management Allow or disallow the site owner to use mailing lists provided by the GNU Mailman software Spam filter management Allow or disallow the site owner to use spam filter provided by the SpamAssassin software Antivirus management Allow or disallow the site owner to use server side antivirus protection for filtering incoming and outgoing mail Allow backup restore Specify whether the site owner will be able to use the control panel s facilities to back up and restore his or her site To allow storing backup files on the server select the local repository check box To allow the site owner to use an arbitrary FTP server for storing backups select the remote FTP repository check box User
4. Backing Up Individual User Accounts with User s Domains RwOND y To back up a user account with domains Click the Clients shortcut in the navigation pane Click the client name you need Click the Back Up icon in the Tools group If you want to back up and store the backup file on an FTP server click the FTP repository tab then click FTP Account Properties to specify the destination FTP server as described in the section Configuring Control Panel for Using FTP Repository see page 220 if you have not done so yet Click the Backup Now icon in the Tools group Specify the backup file name and give a description to the backup file To create a multivolume backup select the respective check box and specify volume size in megabytes Select the repository where you would like to store the backup file To save the user account settings select the Back up client s preferences and account details check box 10 Select the domains to back up To back up individual domains select the corresponding check boxes in the list of domains Backing Up and Restoring Your Data 213 To back up all user s domains select the check box in the upper left corner of the list of domains 11 Click Back Up Now 12 The backup will start and the progress will be shown To update the information on the screen click Refresh 13 Upon completion of the backup process click OK The backup file will be saved to the repository you selected
5. To temporarily suspend execution of a scheduled task Click the Server shortcut in the navigation pane Click the Scheduled Tasks icon in the Services group Select the system user account on whose behalf the task is executed Locate the task that you want to suspend and click on the command name Clear the Switched on check box and click OK To resume execution of scheduled task Click the Server shortcut in the navigation pane Click the Scheduled Tasks icon in the Services group Select the system user account on whose behalf the task is executed Locate the task whose execution you want to resume and click the command name Select the Switched on check box and click OK To cancel a task Click the Server shortcut in the navigation pane Click the Scheduled Tasks icon in the Services group Select the system user account on whose behalf the task is executed Select a check box to the left of the task that you want to cancel Click Remove Selected Confirm removal and click OK Configuring and Maintaining Your Server 86 Extending Plesk Capabilities with Modules In this version of Plesk you can extend the functionality of your control panel without upgrade This can be done by installing additional functional components available as modules developed by SWsoft or third parties The modules can be easily installed removed and configured directly from the control panel The modules come as a single RPM pac
6. To modify a template Click the Clients shortcut in the navigation pane Click the Client Templates icon in the Tools group Click the template name you need Modify the settings as required and click OK Note that modifying templates does not affect the existing user accounts that were created by these templates To remove a template that you no longer need Click the Clients shortcut in the navigation pane Click the Client Templates icon in the Tools group Select a check box corresponding to the template you no longer need Click 9 Remove Selected Confirm removal and click OK 94 Plesk 8 2 for Linux Unix Administrator s Guide Simplifying Setup of Domains and Web Sites If you are going to serve numerous users with a great number of domains you may want to create hosting configuration presets referred to as domain templates which will simplify setting up hosting accounts for new domains and web sites The templates cover all resource usage allotments permissions and limits that you can define for a hosting account plus mail bounce and Web statistics retention settings gt To create a domain template 1 Click the Domains shortcut in the navigation pane 2 Click the Domain Templates icon in the Tools group 3 Click Add Domain Template 4 Specify the template properties 1 Template name Specify a name for this template During setup of a new hosting account you will be prompted to select the required template by its
7. Click Preferences By default personal web pages have addresses like http your domain com username If you wish to allow access to personal web pages by alternative web addresses like http username your domain com select the Allow webuser example com access format check box 6 If you wish to allow execution of scripts embedded in personal web pages select the Allow the web users scripting check box 7 Click OK The settings you have defined at the steps 3 and 4 are common for all personal web pages you might host on your web server Therefore you will not need to perform steps 3 and 4 next time you set up a web space for a personal web page 8 Click Add New Web User 9 Specify a user name and password that will be used for accessing the web space through FTP and publishing the web page You can use only lowercase alphanumeric hyphen and underscore symbols in user name The user name should begin with an alphabet character It cannot contain white spaces The password cannot contain quotation marks white space user s login name and should be between 5 and 14 characters in length 10 Specify the programming languages that should be supported for the Web page For example if the web page is written in PHP select the PHP support check box 11 If you wish to limit the amount of disk space that can be occupied by the Web page content type the desired value in megabytes into the Hard disk quota box When the specified
8. Click the Mailing lists tab Click the Switch On icon in the Tools group to start up the Mailman software on the server Click the Add New Mailing List icon in the Tools group 7 Specify the desired name for the mailing list This can be for example a department name a topic of the mailing list or any other text in Latin symbols The name should be short enough to remember It can comprise alphanumeric dash dot and underscore symbols 8 Specify the password that will be used for administering the mailing list 9 Specify the mailing list administrator s e mail 10 Leave the Notify administrator of the mailing list creation check box selected You will receive instructions on using and managing the mailing list at the administrator s e mail you specified Keep that message for your records 11 Click OK ah wn o To post a newsletter issue or other information to the mailing list send it by e mail to the mailing list s e mail address All subscribed users will receive it Serving Your Customers 197 Configuring a Mailing List gt oa FOND Your mailing list is operable with the default settings However you may want to configure it for example so as to enable moderation filter content of the posts or to archive messages To do this from the control panel Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon in the Services group Click
9. Configuring and Maintaining Your Server 60 To add entries to the black list click Add Addresses If you have a list of entries stored in a file click Browse to specify it and then click OK Otherwise select the From List option and type the e mail addresses into the E mail addresses box Place each address in one row or separate addresses with a coma a colon or a white space You can use an asterisk as a substitute for a number of letters and question mark as a substitute for a single letter For example address spammers net user spammers net spammers net Specifying spammers net will block the entire mail domain spammers net To save the entries you added click OK then confirm adding and click OK again To remove entries from the black list under the Black List tab select the entries and click Remove Selected Confirm removal and click OK 8 If you want to be sure that you and your users will not miss e mail from specific senders click the White List tab and then add e mail addresses or entire domains to the spam filter s white list To add entries to the white list click Add Addresses If you have a list of entries stored in a file click Browse to specify it and then click OK Otherwise select the From List option and type the e mail addresses into the E mail addresses box Place each address in one row or separate addresses with a coma a colon or a white space You can use an asterisk as
10. Maximum number of web users Specify the total number of personal web pages that your customer can host for other users under his or her domains This service is mostly used in educational institutions that host non commercial personal pages of their students and staff These pages usually have web addresses like http your domain com username See the Hosting Personal Web Pages on page 153 section for details Maximum number of databases Specify the total number of databases that the customer can host on the server Maximum number of mailboxes Specify the total number of mailboxes that the customer can host on the server Mailbox quota Specify the amount of disk space in kilobytes that is allocated to each mailbox Maximum number of mail redirects Specify the total number of mail forwarders to a single recipient that the customer can set up Maximum number of mail groups Specify the total number of mail forwarders to multiple recipients that the customer can set up Maximum number of mail autoresponders Specify the total number of automatic responses that the customer can set up Maximum number of mailing lists Specify the total number of mailing lists that you customer can host on the server To provide users with mailing lists you should install the GNU Mailman software Maximum number of Java applications Specify the total number of Java applications or applets that can be hosted on the server Serving Your Customer
11. To switch off anti virus protection for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon Click the e mail address you need Click the Antivirus icon in the Tools group Select the Do not scan for viruses option Click OK Serving Your Customers 178 Suspending and Unsuspending Mailboxes gt N oO fF OND a RON y NOaohond y RwoND y To temporarily suspend e mail services for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address whose e mail services you wish to suspend Click Mailbox in the Tools group Clear the Mailbox check box Click OK To resume e mail services for a suspended mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address whose e mail services you wish to resume Click Mailbox in the Tools group Select the Mailbox check box Click OK To temporarily suspend e mail services for all mailboxes in a domain Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click Switch off in the Tools group To resume e mail services for all mailboxes in a domain Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click Switch O
12. You can read your mail and compose new messages even if you are far from your home or office computer To do this you first need to allow access to the Horde Webmail interface that is integrated with your control panel Then you can work with your mail from any computer with Internet connection and Web browser installed or a WAP enabled cellular phone or a handheld computer PDA gt ao rh WND 6 To allow access to the Webmail interface Click the Domains shortcut in the navigation pane Click the domain name you need Click the Mail icon Click Preferences Select the WebMail check box Click OK Note Activation and deactivation of Webmail for your domain involves modifications in DNS zone therefore there is actually a certain delay present when activating and deactivating Webmail due to the speed of DNS registration mechanisms gt 1 To access your mailbox through Webmail Open a Web browser or a WAP browser if you are working from a handheld device and type the URL http webmail your domain com where your domain com is the name of your domain Press ENTER The webmail login screen will open Type the user name and password that you specified during creation of your mailbox and click Log in Serving Your Customers 172 Protecting Mailboxes from Spam To protect your mailbox from undesirable correspondence do not publish your e mail address on Internet forums and switch on the server side spam filte
13. ccccccceeeeeeeeeeneeeeeeeeeeteeeneneeeeeeeeeeteees 231 Monitoring Connections to Control Panel gt To find out who of your customers is logged in to the control panel at the moment 1 Click Sessions in the navigation pane All sessions including yours will be presented and the following details will be displayed Type A type of control panel user who established the session 2 for server administrator amp for client 1B for domain or Web site owner 2 for mailbox owner Login The login name the user is logged in as P address The IP address from which the control panel is accessed Logon time The date and time when the user logged in to the control panel Idle time The time that user was not doing anything in the control panel while being logged in 2 To refresh the list of user sessions click Refresh 3 To end a user session select the respective check box and click Remove Selected then confirm removal and click OK Monitoring Connections to Control Panel and FTP Services 231 Monitoring Connections to FTP Service gt To find out who is connected to your server via FTP in what directories they currently are and what files they are uploading to or downloading from the server 1 Click Sessions in the navigation pane 2 Click the FTP Sessions tab All sessions including yours will be presented and the following details will be displayed Type The type of user who established the session 2 for us
14. gt gt tmp event_handler log client s name echo login NEW_LOGIN NAME gt gt tmp event handler log client s login echo V gt gt tmp event handler log This script prints some information to a file so that we could control its execution we cannot output information to stdout stderr as the script is executed in the background mode Suppose that our script is located in the directory plesk_ installation directory bin for instance Let s register it by creating an event handler via the control panel 1 Select the Server shortcut in the navigation pane 2 Click the Event Manager icon in the Control Panel group 3 Click the Add New Event Handler icon The event handler setup page appears 4 Select the event you wish to assign a handler to in the Event drop down box 5 Select the priority for handler execution or specify a custom value To do this select custom in the Priority drop down list and type in the value When assigning several handlers to a single event you can specify the handler execution sequence setting different priorities higher value corresponds to a higher priority 6 Select the system user on behalf of which the handler will be executed root user for example 7 Inthe Command input field specify a command to be executed upon the selected event In our example it is usr local psa bin test handler sh 8 Click OK Appendix A Advanced Features 244 Note In the
15. y Backing Up and Restoring Your Data 214 Minute enter the value from 0 to 59 Hour enter the value from 0 to 23 Day of the Month enter the value from 1 to 31 Month enter the value from 1 to 12 or select the month from a drop down box Day of the Week enter the value from 0 to 6 0 for Sunday or select the day of the week from a drop down box You can schedule the time using the UNIX crontab entry format In this format you can enter several values separated by commas Two numbers separated by a hyphen mean an inclusive range For example to run a task on the 4th 5th 6th and 20th of a month type 4 6 20 insert an asterisk to specify all values allowed for this field For example to run a task daily type in the Day of the Month text box To schedule the task to run every Nth period enter the combination N where N is the legal value for this field minute hour day month For example 15 in the Minute field schedules the task to start every 15 minutes You can type the contracted names of months and days of the week which are the first three letters Aug Jul Mon Sat etc However the contracted names cannot be separated with commas or used together with numbers Specify the command in the Command input box usr local psa bin pleskbackup all lt filename gt Where the lt filename gt is a target backup file name with absolute or relative path to its location Click OK The data
16. Click its title in the Title column clear the Switched on check box and click OK To delete a priority select the respective check box and click X Remove Selected To view add edit or remove categories Go to Help Desk gt Categories The categories will be presented in a list as as Configuring and Maintaining Your Server 80 To add anew category click Add New Category type the desired combination of symbols into the Title box leave the Switched on check box selected and click OK To edit a category click its title in the Title column Edit it as required and click OK To temporarily disallow your users to select a category when posting new reports Click its title in the Title column clear the Switched on check box and click OK To delete a category select the respective check box and click Remove Selected To disallow customers to send reports to Help Desk by e mail Go to Help Desk gt Mail Gate Settings Click Switch off in the Tools group To disallow use of Help Desk for all your customers and resellers Go to Help Desk gt General Settings Click Switch off in the Tools group Also see the Using Help Desk for Resolving Your Customers Issues section Adjusting System Date and Time You can manually set the server date and time through the interface and enable server time synchronization with a Network Time Protocol NTP server gt 1 2 3 To adjust the system date and ti
17. F Default Click OK to confirm Now when a user enters an URL in the address field of his browser for example http example com he is taken to the default Web application Installing Java Web Applications You can install Java Web application packages in the Web archive format WAR These Java applications are not distributed with Plesk therefore you should obtain them separately gt 1 To install a Java Web application Go to Domains gt domain name gt Web Applications gt Java Applications tab and click Switch On This will start the Tomcat service which provides an environment for Java code to run in cooperation with a web server Click Install New Application Specify the path to an application package you wish to install this can be an application package in WAR format saved on your computer s hard drive or click Browse to navigate to it then click OK Now the application is installed and the respective entry is added to the list of installed Java applications Domains gt domain name gt Web Applications gt Java Applications gt To access the web interface of a Java Web application do any of the following Go to Domains gt domain name gt Web Applications gt Java Applications tab and click a respective hyperlink in the Path column Type the URL in your browser For example http your domain com 9080 storefront To stop start or restart a Java Web application Go to Domains
18. NEW_PHP_SAFE_MODE_MA MANAGEMENT NAGEMENT Permission to assign hard quotas on disk space OLD_HARD_DISK_QUOT A_ASSIGNMENT NEW_HARD_DISK_QUOTA_ ASSIGNMENT Permission to manage subdomains OLD_SUBDOMAINS_MA NAGEMENT NEW_SUBDOMAINS_MANA GEMENT Permission to manage domain aliases OLD_DOMAIN_ALIASES _ MANAGEMENT NEW_DOMAIN_ALIASES_MA NAGEMENT Permission to change the resource allotments for the user s Web sites OLD_LIMITS_ADJUSTME NT NEW_LIMITS_ADJUSTMENT Permission to manage DNS zones for domains OLD_DNS_ZONE_MANA GEMENT NEW_DNS_ZONE_MANAGE MENT Permission to adjust log recycling OLD_LOG_ROTATION_M ANAGEMENT NEW_LOG_ROTATION_MAN AGEMENT Permission to schedule tasks and automate execution of scripts OLD_CRONTAB_MANAG EMENT NEW_CRONTAB_MANAGEM ENT Permission to manage anonymous FTP service OLD_ANONYMOUS_FTP _MANAGEMENT NEW_ANONYMOUS_FTP_M ANAGEMENT Permission to manage Java Web applications and Java Web service OLD_WEB_APPLICATIO NS_MANAGEMENT NEW_WEB_APPLICATIONS_ MANAGEMENT Permission to manage Web statistics switch between statistics programs OLD_WEB_STATISTICS_ MANAGEMENT NEW_WEB_STATISTICS_MA NAGEMENT Permission to manage access to the server shell over SSH OLD_SYSTEM_ACCESS __ MANAGEMENT NEW_SYSTEM_ACCESS_MA NAGEMENT Permission to manage access to the server shell in chrooted environ
19. Serving Your Customers 124 Maximum number of web users Specify the number of personal web pages that the domain owner can host for other users under his or her domain This service is mostly used in educational institutions that host non commercial personal pages of their students and staff These pages usually have web addresses like http your domain com username If you wish to allow execution of scripts embedded in personal web pages select the Allow the web users scripting check box See the Hosting Personal Web Pages on page 153 section for details Maximum number of databases Specify the number of databases that can be hosted in a domain Maximum number of mailboxes Specify the number of mailboxes that can be hosted in a domain Mailbox quota Specify the amount of disk space in kilobytes that is allocated to each mailbox in a domain Maximum number of mail forwarders Specify the number of mail forwarders that can be used in a domain Maximum number of mail autoresponders Specify the number of automatic responses that can be set up in a domain Maximum number of mailing lists Specify the number of mailing lists that the domain owner can run in a domain The mailing lists are served by the GNU Mailman software therefore the GNU Mailman should be installed and configured before your customers can use it Maximum number of Java applications Specify the maximum number of Java applications or applets that the domain owne
20. Upgrading the Trial License Key eeccceeecseceeeenneeeeeenaeeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaaeeeeneaeeeeneaas 22 Installing Additional License Keys for Plesk Add ons 0 eccccceeeeeseeeeeeneeeeeeenaeeeeeeaeeeeeeaas 23 Upgrading Your License Key cccceeeeseeeeeeeeeeeeeenaeeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaaeeeeseaeeeeneaas 23 Rolling Back to Your Previously Used License Key ccccceeeeseeeeeeeneeeeeeenaeeeeeenaeeeeneaas 24 Securing Your Control Panel ccccccececceceeeeeeeaeeeeeeeceeeeeceaeeesaaeseeeeeeaeeesaaeeseaeeseeeeescaeeeeaeeeeneeeeas 25 Restricting Administrative Access to Control Panel ccccccceeeeeeeeceeeeeceeeeseaeeeeneeeeaees 25 Securing Communication to Server with SSL Encryption ccccceeeeeeeeeeeeeeeeeeeteeeeeeeees 26 Customizing Your Control Panel cccccceecceeseeceeseeceeeeecaeeeeaeeseeeeeseaeeesaaeseeaeeseeeeseaeeesaeeeneeeeaas 29 Changing Interface Language and SKiN ccccccesceceeeeeceeeeeeeaeeeeeeeseneeesaeeesaeeneeeeseeneess 30 Customizing the Control Panel in the Standard View cccccesceeeeeeeeeeeeeseeeeeeeeeeeees 32 Customizing the Control Panel in the Desktop VieW ccccceceeesceteeeeeeeeeeeeaeeteeeeeeeeeees 43 Adjusting Session Idle Time a a aT aa hatte tee hee ae ena ed ae data 48 Configuring and Maintaining Your Server 49 Adding and Removing IP ACreSSeS cccsccececeesneeeeeenneeeeeesaeeeeeeaaeeeseeaaeeeeeeaaeeeseeaaeeeeee
21. and will be accessible either from the FTP server or from the location Clients gt client name gt Backup Backing Up Individual Domains Web Sites To back up a domain web site Click the Domains shortcut in the navigation pane Click the domain name you need Click the Back Up icon in the Domain group If you want to back up and store the backup file on an FTP server click the FTP repository tab then click FTP Account Properties to specify the destination FTP server if you have not done so yet Click the Backup Now icon in the Tools group Specify the backup file name and give a description to the backup file 7 Tocreate a multivolume backup select the respective check box and specify volume size in megabytes 8 Select the repository where you would like to store the backup file 9 Click Back Up Now 10 The backup will start and the progress will be shown To update the information on the screen click Refresh 11 Upon completion of the backup process click OK The backup file will be saved to the repository you selected and will be accessible either from the FTP server or from the location Domains gt domain name gt Backup hon y Oo ol Scheduling Backups To schedule backup of the server configuration and all user data Click the Server shortcut in the navigation pane Click the Scheduled Tasks icon in the Services group Click Add New Task Specify when to run the backup hon y Ou hwOND
22. another server you manage using the Master function as described in the section Using Centralized Access to Your Numerous Plesk Servers on page 235 in the Global Help Desk group click Servers then select the server you need To view new problem reports in the Local Tickets group click New To view all reports click All To view all opened and not resolved problem reports click All Opened To view the tickets the users reopened because they found that their issues were not resolved click Reopened To review the closed tickets click Closed The tickets will be listed and the following supplementary information will be displayed d identification number assigned by the system upon submission Ticket Subject a summary entered by the ticket reporter Ticket Status new reopened closed Reporter Type a type of control panel user account or an e mail address the ticket came from a client domain administrator e mail user with access to control panel or user submitted a ticket by e mail Reporter Name a name of person who submitted the ticket domain names for tickets submitted by domain owners or e mail addresses for tickets submitted by e mail Modified the date the ticket was modified a comment appended or status changed Queue the order in which the problem reporters would prefer their issues to be resolved Priority the severity of a problem estimated by the problem reporter Category th
23. ccccccceeeceeeessscceeeeeeeeeeeseceeeeeeeeeeeeseeessaaeeeeeees 258 Using Event Tracking Mechanism The Event Manager is designed to help you organize data interchange between Plesk and external systems It works the following way you create a script to be executed upon a certain control panel event and then create an event handler that triggers the event processing You can assign several handlers to a single event Important Plesk administrator can create the event handlers that will be run on the server on behalf of user root If you wish to restrict usage of the root account create an empty file with name root event handler 1lock in the location plesk_installation_directory var Appendix A Advanced Features 243 Adding Event Handlers Let s for example create an event handler for the client account creation event The handler will accept a client name and the client s login from environment variables For simplicity we will use a shell script called test handler sh that looks as follows bin bash echo We s s s gt gt tmp event handler log bin date gt gt tmp event _handler log information on the event date and time usr bin id gt gt tmp event_handler log information on the user on behalf of which the script was executed to ensure control echo client created gt gt tmp event handler log information on the created client account echo name NEW CONTACT NAME
24. content that should be accessible via plain HTTP to the httpdocs directory For your convenience you can choose to publish all content through a single location httpdocs directory to do this select the option Use a single directory for housing SSL and non SSL content 8 Specify the programming languages in which the web site is developed Otherwise the web site may not function properly ao FOND Serving Your Customers 150 For example if the web site is written mainly in ASP and uses some applications written in PHP such as those from the Application Vault Home gt domain name gt Application Vault select the ASP support and PHP support check boxes 9 If you wish to limit the amount of disk space that can be occupied by web content under this subdomain type the desired value in megabytes into the Hard disk quota box When the specified limit is exceeded you will not be able to add files to the web space and editing existing files may corrupt them 10 To complete the setup click OK It may take up to 48 hours for the information on new subdomain to spread in the Domain Name System and become available to the Internet users To publish web content to the subdomain s web space follow the instruction presented in the Publishing a Site on page 127 section Removing Subdomains gt To remove a subdomain with its web content Click the Domains shortcut in the navigation pane Click the required domain nam
25. files on the server select the local repository check box to allow the customer to use an arbitrary FTP server for storing backups select the remote FTP repository check box Ability to use remote XML interface Specify whether the customer will be able to remotely manage his or her Web sites through custom applications The XML interface can be used for developing custom applications integrated with Web sites which could be used for instance for automating setup of hosting accounts and provisioning of services for customers purchasing hosting services from your reseller s site To learn more about using Plesk control panel s XML interface also referred to as Plesk API RPC please visit http download1 swsoft com Plesk Plesk8 1 Doc plesk 8 1 api rpc index htm User interface Specify the type of user interface the customer will be able to use standard desktop or both Desktop management Specify whether the customer will be able to customize his or her desktop interface 13 Click OK You can now tell your customer the URL to control panel and login credentials Modifying User Accounts gt To add or remove an IP address from a customer s IP pool 1 Click the Clients shortcut in the navigation pane 2 Click the client name you need hon y bond y kk ON on y Serving Your Customers 110 Click IP pool To allocate an IP address click Add New IP Address select the address or addresses to
26. lt lt Remove f you want domain administrators to receive your message select the Domain Administrators check box and select the required scope of recipients All to send message to all domain administrators Selected only to send message only to the domain administrators you select All except selected to send message to all domain administrators except the ones you select To select several domain administrators click Select Addresses to the right of the Domain Administrators check box note that this button is not available if All mode is selected select the required domain administrators in the Available domain administrators field and click Add gt gt To remove domain administrators from the list of selected domain administrators select the required domain administrators in the Selected domain administrators field and click lt lt Remove You can see your choice of selected clients and domain administrators anytime by clicking the respective Show Hide Selected button lf you want a copy of the message to be sent to your mailbox select the Plesk Administrator check box Specify the subject of your message in the Subject field Enter your message in the Message text field in plain text format If you want Plesk to automatically insert the recipient names into your message use lt name gt variable The names will be taken from the information specified in the Contact name field 7 Click OK to save the template Se
27. thus becoming unable to log in again until your session expires You may want to switch off this capability if you do not need it Full host name Configuring Your Control Panel 31 h Apache restart interval Any changes to hosting account settings made through control panel take effect only when Web server is restarted By default Web server is set to restart not more than once in every 15 minutes This value is optimal for most cases and we recommend leaving this default setting Note that when there are no changes in hosting account settings the Web server is not forced to restart i Traffic statistics retention period By default statistics are kept for three months You may want to specify another period here j Items that statistical utilities should count when calculating disk space and bandwidth usage Configuring Your Control Panel 32 Customizing the Control Panel in the Standard View Using Interface Customization Templates Interface customization templates are sets of interface customization options assigned to Plesk users You can configure custom settings for interface elements and save these settings in a template Then you assign the template to specific client accounts Default Customization Template is created automatically after Plesk installation Initially the default template allows user access to all interface elements of the control panel The default template is automatically applied to all user accounts
28. using the option dump al1 or make a copy of selected entities using the option dump domains for migrating domains or dump accounts for migrating user accounts you can run the migration agent with h option for details For example lt agent_file_ name gt dump domains domainl domain2 domain3 Once agent has finished its job move the contents of the directory plesk_ installation directory PMM var pma to the directory plesk_ installation directory PMM archives and copy the file plesk_ installation directory PMM var lt your platform name gt xml to plesk installation directory PMM var dump xml Reboot to the operating system where Plesk is installed After successful boot up login to the control panel click the Server shortcut then click the Migration Manager icon and then click Start Migration 10 Select the Import configuration mode option and follow the instructions presented on the screen 211 CHAPTER 11 Backing Up and Restoring Your Data With the current version of backup and restore utilities installed with your control panel you can Back up the entire server You can do this only through the command line The backup archive will include your control panel license key mail server and DNS server settings information on database servers domain templates virtual host skeletons user accounts domains web sites with web content SSL certificates databases site
29. you can specify what view should be shown to other control panel users regardless of your license key features This chapter explains how to accomplish the following tasks Change the interface language and theme skin for your control panel on page 30 Remove unwanted buttons from the control panel on page 32 Add custom hyperlink buttons to the control panel on page 41 Set a custom logo to the banner area of the control panel on page 40 Add support for more control panel languages on page 38 Add interface themes skins on page 39 Add to and remove items from the Desktop on page 43 Configuring Your Control Panel 30 Changing Interface Language and Skin gt 3 To change the interface language and skin for your control panel and for your customers follow these steps Go to Server gt Control Panel gt Server Preferences Specify the following a Default locale Select the interface language that will be set as default for new control panel users b Default skin Select the interface skin theme that will be set as default for new control panel users c Administrator s interface language Select the language for your control panel d Administrator s interface skin Select the skin theme for your control panel Click OK Note that on that control panel screen there are also the following settings which you might want to review we recommend leaving their default values for most users a Button
30. 3 Maximum number of domain aliases Specify the total number of additional alternative domain names that the site owner will be able to use for his or her web site 4 Disk space Specify the total amount of disk space allocated to a hosting account associated with the domain This amount is measured in megabytes It includes disk space occupied by all files related to this domain web site web site contents databases applications mailboxes log files and backup files This is the so called soft quota when it is exceeded domain names and web sites are not suspended automatically only the appropriate notices are sent to your and your client s e mail addresses and the resource overage is indicated by the icon W shown in the control panel to the left of the domain name see the list of domain names by clicking the Domains shortcut in the navigation pane 10 11 12 13 14 15 Serving Your Customers 95 Maximum amount of traffic Specify the amount of data in megabytes that can be transferred from the web site during a month Once the limit is reached the appropriate notices are sent to your and your client s e mail addresses and the resource overage is indicated by a corresponding icon shown in the control panel to the left of the domain name see the list of domain names by clicking the Domains shortcut in the navigation pane Maximum number of web users Specify the number of personal web pages that the domain owner
31. Download Skin Select the type of archive you would like to have the skin files packed into and click OK Once the skin is prepared for downloading a file download dialog window appears Click Save specify the location and file name for the downloaded skin package file to be saved and then click Save You can now prepare your own skin by modifying the contents of the downloaded archive file To learn how to create custom skins for Plesk control panel see the Skins Reference document Server gt Interface Management gt Skins gt Skins Reference gt 1 A O ND PON y hwoON y To install a new skin to control panel Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Skins tab Click Add New Skin Specify the skin package file location and click OK To update the contents of an already installed skin Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Skins tab Click a skin title and then click Update Skin Specify the skin package file location and click OK To remove one or several skins from the repository Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Skins tab Select the corresponding check box and click Remove Selected Then confirm removal and click OK Note When you re
32. Mail account created Mail account deleted Required in the OLD _MAILNAME NEW_MAILNAME format mailname domain For the event Mail account updated Required in the OLD_MAILNAME NEW_MAILNAME format mailname domain a E 4 4 co eee m 3 2 seb Q a D n n Mail group OLD_MAIL_GROUP NEW_MAIL_GROUP OLD_AUTORESPONDERS NEW_AUTORESPONDERS OLD_MAIL_CONTROLPAN INEW_MAIL_CONTROLPANEL Mailbox quota Redirect address Autoresponders Access to control panel for e mail user mai EL_ ACCESS ACCESS For the event Web user deleted Domain name OLD_DOMAIN_NAME NEW_DOMAIN_NAME Web user name OLD _WEBUSER NAME INEW_WEBUSER_ NAME For the events Web user created Web user updated Domain name OLD DOMAIN NAME NEW_DOMAIN NAME Web user name OLD WEBUSER_ NAME NEW_WEBUSER_NAME OLD_WEBUSER_PASSW NEW_WEBUSER_PASSWOR ORD D SSI support OLD_SSI_SUPPORT NEW_SSI_SUPPORT PHP support OLD_PHP_SUPPORT NEW_PHP_SUPPORT CGI support OLD_CGI_SUPPORT NEW_CGI_ SUPPORT P Perl support ene ERES NEW_MOD_PERL_SUPPORT D OLD_MOD_PYTHON_SUP INEW_MOD_PYTHON_SUPPO Python support PORT RT OLD_APACHE_ASP_SUP NEW_APACHE_ASP_SUPPO Apache ASP support PORT RT D loy c D D 7 3 D 7 n O a Hard disk quota Appendix A Advanced Features 248 OLD HARD DISK QUOTAINEW_ HARD DISK QUOTA ir For the event Client limits changed Contact name Maximum number of domains Maxim
33. On RewriteRule public index html L RewriteCond REQUEST URI your_application public RewriteRule public 1 L RewriteCond amp REQUEST FE LENAME f RewriteRul A S public dispatch fcgi 1 QSA L Save the file Remove the file your_application public htaccess Open the file your_application public dispatch fcgi witha text editor and put the following lines there usr bin ruby Save the file Now the web application will be accessible at the following URL http your domain com your_ application Serving Your Customers 140 Securing E commerce Transactions with Secure Sockets Layer Encryption If your clients are running an e commerce business they need to secure transactions between their customers and their site To prevent the valuable data such as credit card numbers and other personally identifiable information from being stolen you should use the Secure Sockets Layer protocol which encrypts all data and transfers them securely over the SSL connection And even if someone intercepts the data for malicious intent they will not be able to decrypt and use them To implement the Secure Sockets Layer protocol on your web server you should purchase an SSL certificate from a reputable certificate vendor these vendors are called Certificate Authorities and then install this certificate on your site To enable SSL protection you must host your site on a
34. Query mail once in specify how often Help Desk should check for new reports Ticket subject must start with specify the combination of symbols the subject line of e mail messages problem reports must start with This can help filter out spam All e mail messages that do not have the specified combination of symbols in the subject line will be deleted Click Switch On in the Tools group and click OK To view add edit or remove queues Go to Help Desk gt Queues The queues will be presented in a list To add anew queue click Add New Queue type the desired number into the Title box leave the Switched on check box selected and click OK To edit a queue click its title in the Title column Edit it as required and click OK To temporarily disallow your users to select a queue when posting new reports Click its title in the Title column clear the Switched on check box and click OK To delete a queue select the respective check box and click XX Remove Selected To view add edit or remove priorities Go to Help Desk gt Priorities The priorities will be presented in a list To add anew priority click Add New Priority type the desired combination of symbols into the Title box leave the Switched on check box selected and click OK To edit a priority click its title in the Title column Edit it as required and click OK To temporarily disallow your users to select a priority when posting new reports
35. Server Message Queue and Troubleshooting Mail Congestion If your customers complain that they cannot send e mail through your mail server this can mean that your mail server is overloaded and cannot cope with the amount of received messages This can happen when somebody is sending spam through your mail server or the qmail send daemon responsible for sending mail is down To return your mail server to an operable state delete the unwanted messages from the mail server s message queue To see the messages in the message queue and to delete them 1 Click the Server shortcut in the navigation pane 2 Click Mail icon in the Services group 3 Click the Mail Queue tab The following information will be presented Configuring and Maintaining Your Server 83 Total number of undelivered messages When messages come to your mail server they are first added to the main queue Then the mail server preprocesses them in order to find out whether they should be delivered to a local e mail account on the same server or sent further to a remote recipient s e mail address After preprocessing the messages directed at local mail recipients are put to a local queue and the messages directed at remote recipients are put to a remote queue Once delivered the messages are removed from the queues Message properties subject sender recipient queue type local remote not preprocessed date the message was sent from user s computer the time
36. Servers 235 Adding a Server R COIG ccccescecseneececeeeesaeeeeneeceeeeecaaesecaaesaneecaeeeeaaeseeaaesgaeeescaeseeaaesseneeesaees 236 Viewing Server Information and Logging in to a S rvel esccceecceceeeceeeeeeeeeeeeeeeeeeeaeeeeeeseeeees 236 Removing a Server Record cccccceceeeeeeceeeeeaeeeeeeeecaeeeeaaeseaeesaeeeseaeseeaaesgeneeseaeessaeeseaeeeseneesaas 237 Upgrading Your Control Panel 238 Changing Updater Settings icc tina ate aiaia iae Gini a i aiaa ria aiia 240 Blocking Access to Updater Functions from the Control Panel ccccccssceeeeesteeeeessteeeeeeees 241 Preface 6 Appendix A Advanced Features 242 Using Event Tracking MeChanisM ccccececeeeeeeeeeeeeeceeeeeeeeaeeeeeeeaeeeseeaaeeeseeaaeeeeeeaaeeeeneaeeeeseaas 242 Adding Event Handlers siiicar iieri eiaei saa ctuatttasesanshagevattedethansidstvsnntasenanttdeesatts 243 Removing Event Handlers 0 ccccescccceeeeecceeeeseceeeenseceeeenseceeeseeceeesneeceeesneeeeesenaeaeeeesaaes 256 Including Directives into Web Server Configuration File c cccccceesseeceeeeeeeeeeeseaeeeeneeeeeeeeeaes 257 Changing Tomcat Java Connector Ports 0 ccccceccceceeeeeeeeeeeeeeeeeeeeeceaeeesaaeeeeeeeseeeesaeeteaeeseeeeee 258 Restoring Mail Configuration ccccccccceeceseeeeeeeeeeeeeeeaeeeeaeeseeeeseaeeesaaesseeeeseaeeesaaeeseeeseeeeesaas 258 CHAPTER 1 Preface Who Should Read This Guide This guide is intended for hostin
37. a substitute for a number of letters and question mark as a substitute for a single letter For example address mycompany com user mycompany com mycompany com Specifying mycompany com will add to the white list all e mail addresses that are under the mycompany com mail domain To save the entries you added click OK then confirm adding and click OK again To remove entries from the white list under the White List tab select the entries and click Remove Selected Confirm removal and click OK 9 Once finished with setting up the spam filter click the Switch On icon and then click OK Now all the incoming mail will be filtered on the server side By default spam filter does not delete spam mail it only adds the X Spam Flag YES and X Spam Status Yes headers to the message and SPAM text string to the beginning of Subject line of each message recognized as spam If you have enabled the Apply individual settings to spam filtering option then your users will be able to set their spam filters so as to automatically delete junk mail They will also be able to set up their personal black and white lists of correspondents that will override the server settings and teach the spam filter on a per mailbox basis If you wish to adjust spam filtering settings for a specific mailbox proceed to the Protecting Mailboxes From Spam section Switching On Spam Protection Based on DNS Blackhole Lists You can use free
38. allow users to submit problem reports by e mail 1 Create a POP3 mailbox with an e mail address like helodesk your domain com or anything you like 2 Configure the Help Desk to periodically retrieve problem reports from that mailbox and post them to your Help Desk 3 Inform your customers of the Help Desk s e mail address gt To allow users to submit problem reports to Help Desk by e mail Go to Help Desk gt Mail Gate Settings 2 Specify the following settings l Configuring and Maintaining Your Server 79 Notification sender s name and Notification sender s return address Once a report has been retrieved by e mail and posted to the Help Desk the Help Desk sends a notice to the report sender This allows the report sender to subsequently add comments to the report by replying to the message Therefore we recommend that you specify your Help Desk s e mail address in the Notification sender s return address box and type a phrase like lt company name gt Help Desk into the Notification sender s name box Be sure to specify your organization name in place of lt company name gt and omit the quotation marks POP3 server POPS server the mail should be fetched from POP3 login user name for authentication to the mail server New POP3 password password that will be used for authentication to the mail server and retrieving problem reports from the mailbox Confirm POP3 password retype password for confirmation
39. and system uptime Statistics This shows average processor load for the last minute five minutes and fifteen minutes memory and disk space usage number of served client accounts and hosted domains Web sites The client accounts include accounts of resellers and customers who have several sites owners of a single domain are not counted Tools This group shows shortcuts to the operations that you can perform through the control panel You can freely add and remove these shortcuts Favorites This group shows five types of shortcuts sorted by type and placed on the respective tabs The Clients tab shows the shortcuts to administrative tools available for a selected user account the Domains tab shows shortcuts to domain administration tools the Mail Accounts tab shows shortcuts to the e mail account administration tools The Shortcuts tab shows all other types of shortcuts that do not relate to user accounts domains and e mail accounts The Recent tab shows last ten control panel screens you have been on The Favorites group also provides search tool for finding user accounts web site hosting accounts and e mail accounts To use the search tool select the item type from the drop down box type the search criteria this can be any combination of symbols search is case insensitive and click Search Getting Started 19 Using Wizards When you work with Plesk in the Desktop view you accomplish the tasks you need through wizards Each
40. applications and custom buttons Back up individual user accounts with domains The backup archive will include all control panel configurations and data related to the user account and user s domains Web sites including the information on resource allotments and permissions to perform operations within the control panel Back up individual domains Web sites The backup archive will include all data related to domain administrator s account domain web site and mail services including the contents of mailboxes Horde Turba address book contact lists anti spam and anti virus settings Schedule backups To schedule a backup of entire server you will need to add a cron task that will run the backup utility on schedule Scheduling backup of user accounts and domains can be done through the control panel Restore your data from backup archives Your customers granted with the permission to use the backup and restore facilities can back up and restore their own account settings and Web sites through the control panel Your customers resellers and your resellers customers will find shortcuts to their backup repositories on their Home pages Home gt Backup If you have access to the server shell and feel comfortable working with the command line you might also be interested in reading the Backup and Restore Command Line Utilities User s Guide available in zipped HTML format at http download1 swsoft com Plesk Plesk8 0 Doc plesk 8 ba
41. can use the dbclient exe utility to add the information to the Plesk database For information about using the dbclient exe utility consult Plesk for Windows Command Line Interface Reference Note It is recommended that you change the Tomcat Java ports right after Plesk is installed on server or prior to enabling the Tomcat Java service for your domains Restoring Mail Configuration Sometimes Plesk mail server configuration becomes corrupt and it is necessary to restore it The restoration is carried out by internal mchk utility intended for use by Plesk Control Panel However as administrator you can use it for restoring the Qmail and Courier imap configuration when needed By default mchk is running in the background mode To execute it in the foreground use the v option For example usr local psa admin sbin mchk v Note You may not wish to restore SpamAssassin settings for mail accounts as it requires running Perl interpreter To speed up restoring use the without spam option
42. dedicated IP address which is not shared among other web sites There are numerous certificate authorities to choose from When considering one pay attention to reputation and credibility of the CA Knowing how long they have been in business and how many customers they have will help you make the right choice Your Plesk control panel provides facilities for purchasing SSL certificates from GeoTrust Inc Serving Your Customers 141 Obtaining and Installing SSL Certificates from GeoTrust Inc gt To purchase an SSL certificate through MyPleskCom online store and secure a site Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Certificates in the Services group A list of SSL certificates that you have in your repository will be displayed Click Add New Certificate 5 Specify the certificate properties Certificate name This will help you identify this certificate in the repository oO N A Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the domain name for which you wish to purchase an SSL certificate This should be a fully qualified domain name Example www your domain com Enter the domain administrator s e mail address 6 Make sure that all the provided inf
43. for new sites Physical hosting management Specify whether the customer will be able to set up hosting accounts modify hosting account features and switch on or off support for programming and scripting languages PHP safe mode management Specify whether the customer will be able to switch the PHP safe mode off for his or her sites By default PHP is configured to operate in safe mode with functional restrictions To learn more about PHP safe mode refer to http ohp net features safe mode Some web applications may not work properly with safe mode enabled If an application on a site fails due to safe mode switch the safe mode off by clearing the PHP safe_mode on check box in the hosting account properties Domains gt domain name gt Setup icon in the Hosting group Management of shell access to server Specify whether the customer will be able to access the server shell through Secure Shell protocol and allow his or her own customers to do so Hard disk quota assignment Specify whether the customer will be able to assign hard quotas on disk space for his or her own web sites and for web sites of his or her customers Subdomains management Specify whether the customer will be able to set up additional sites under his or her domains and allow his or her customers to do so Serving Your Customers 91 Domain aliases management Specify whether the customer will be able to set up additional alternative domain names for his or her
44. group and what items to show there Clearing check boxes will remove the respective items from the desktop The Favorites group shows the links to items or control panel screens that users add to their desktops by navigating to the respective control panel screens and clicking LF Add To Favorites or Create Shortcut Click OK To download a configuration preset in XML format Go to Server gt Interface Management gt Desktop Presets tab Select the check boxes corresponding to the presets that you wish to download and click l Export selected to file When prompted specify file name and location where to save file and click OK To upload a configuration preset in XML format Go to Server gt Interface Management gt Desktop Presets tab and click Upload Specify the path to preset file or click Browse to locate it Select the Overwrite presets with the same name and type check box if you wish to avoid errors on overwriting presets already registered in the control panel then click OK To apply the preset click its title select the Default check box and click OK To remove a preset Go to Server gt Interface Management gt Desktop Presets tab Select the check box corresponding to the preset that you wish to remove and click Remove Selected Confirm removal and click OK Configuring Your Control Panel 48 Adjusting Session Idle Time You can adjust the allowed idle time for any session in Plesk as required
45. gt 1 2 3 To adjust session security parameters Click Server shortcut in the navigation pane Click Session Settings in the Control Panel group Specify the required Session idle time in minutes in the appropriate field Should a user session remain idle for the time period exceeding the one specified as the Session idle time the Control Panel terminates this session Click OK To reset all parameters back to their default values Click Server shortcut in the navigation pane Click Session Settings in the Control Panel group Click Default The default session idle time will be set to 30 minutes Click OK 49 CHAPTER 5 Configuring and Maintaining Your Server After you have installed Plesk software on your server and configured the control panel you need to configure your system and set up all services required for its operation In order to configure your Plesk managed server via the control panel follow the instructions provided in this chapter In this chapter Adding and Removing IP Addresses ccccceecceeeeeeeeeeseeeeeeeeeeeeeeeessnsaaaeeeeeees 50 Configuring DNS ServiCes cccccccceeeeeeeeeeeeeceeeeeeeeeeeenesaaaaeeeeeeeeeeesssaaaaeeeeees 53 Configuring Mail Services ccccccceeeeeeeeeeeeecceeeeeeeeeeeenesaaeaeeeeeeeeesesnsaaaeeeeeees 57 Configuring Plesk for Database Hosting ccceeeeeeeeeeeeeneeeeeeeeeeeteeeetneeeeeeees 64 Enabling Support for Adobe ColdFuSION
46. in order to let your resellers customers know what happens to their Web sites To view or edit the default notice text click the respective 7 icon in the Text column In notices you can use tags that will be replaced with actual data see the table below Specify when to send the user account and domain Web site hosting account expiration notices By default such notices are sent 10 days in advance Click OK Table Tags used in notification messages Event type Tags that can be used in notices The data that tags denote Creation of a lt client gt or user s first and last name user account lt client_contact_name gt lt client_login gt user name for authorization in the control panel lt password gt user s password for authorization in the control panel lt hostname gt host name for access to control panel Expiration ofa lt client_login gt user name for authorization user account in the control panel lt client gt or user s first and last name lt client_contact_name gt lt expiration_date gt user account expiration date Addition of a lt domain_name gt or domain name new domain lt domain gt name to the server lt client_login gt user name for authorization in the control panel lt client gt or user s first and last name lt client_contact_name gt Configuring and Maintaining Your Server 76 lt ijp gt IP address the domain is hosted on Domain Web lt domain_name gt or domain
47. in the navigation pane Click the required domain name in the list Click the Directories icon in the Hosting group Click on the name of the directory you need A list of authorized users will open Select a check box corresponding to the user s name Click Remove Selected Confirm the operation and click OK Serving Your Customers 148 Unprotecting a Resource oO N To remove password protection and make the resource available to the public Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Directories icon in the Hosting group A list of password protected directories will open Select a check box corresponding to the name of the directory from which you want to remove protection Click X Remove Selected The protection will be removed and the contents of the directory will be accessible to the public without restrictions Serving Your Customers 149 Organizing Site Structure with Subdomains Subdomains are additional domain names that enable you to Organize logically the structure of your site Host additional Web sites or parts of a Web site on the same server without the need to pay for registration of additional domain names An example of using subdomains You have a Web site your product com dedicated to promoting your software product For publishing user s guides tutorials and list of frequently asked questions you can organize the subdo
48. including the administrator if no other template is explicitly specified The default template cannot be removed from the control panel You can set another template as a default one In the list of templates the default template is displayed in bold Thus to customize interface options for customers you can either modify the default template or create own customization templates and assign them to user accounts Note that if you need to hide only buttons related to MyPlesk com e commerce portal and buttons related to currently unavailable features such buttons are shown in the control panel as grayed out you can do so without using interface customization templates This is described in Hiding and Unhiding Sets of Buttons Creating Templates gt To create a template and specify custom rules for interface elements 1 Go to Server gt Interface Management gt Interface Templates tab and click Add Interface Template 2 On the next page enter the name for the new template This field is required 3 Select the Default check box to make this template default Remember that the default template is applied to all user accounts for which no other template is explicitly defined 4 Click Show Toolbar to customize the rules for interface elements The toolbar serves to customize the appearance of buttons on Plesk screens for user accounts The toolbar appears at the bottom of a Plesk screen When the toolbar is on you can navigate throug
49. lapsed since the moment when message was put to queue age and message size To find a message with specific subject select the queue in the Queues drop down box type the desired combination of symbols into the Subject box and click Search The messages matching your search criteria will be listed at the bottom of the screen To reset the filter click Show All To find a message from a specific sender click the Show Advanced link type the sender s e mail address into the Envelope Sender box and click Search The messages matching your search criteria will be listed at the bottom of the screen To reset the filter click Show All To find a message addressed to a specific recipient click the Show Advanced link type the recipient s e mail address into the Recipients box and click Search The messages matching your search criteria will be listed at the bottom of the screen To reset the filter click Show All To find a message by date age or size click the Show Advanced link type the required values into the Date Age or Size boxes respectively and click Search The messages matching your search criteria will be listed at the bottom of the screen To reset the filter click Show All To delete a message from the queue select the corresponding check box and click Remove Selected To delete all messages from the queue select the check box in the upper right corner of the messages list and click Remove Selected Confi
50. leave the values in the Name column unchanged for each A record but replace the lt ip gt templates in the Value column with the IP address of your firewall host 11 22 33 44 4 Configure your firewall so as to ensure the proper address translation Configuring and Maintaining Your Server 57 Configuring Mail Services Your control panel works in cooperation with Qmail mail server which provides mail services for your domains After installation the mail server is configured automatically and is ready to serve however we recommend that you review the default settings to make sure that they satisfy your needs 1 2 Click the Server shortcut in the navigation pane Click the Mail icon in the Services group The server wide mail preferences screen will open on the Preferences tab If you wish to limit the size of an e mail message that can be sent through your server type the desired value in kilobytes into the Maximum letter size box otherwise leave this field blank Select the mail relay mode With closed relay the mail server will accept only e mail addressed to the users who have mailboxes on this server Your customers will not be able to send any mail through your outgoing SMTP server therefore we do not recommend closing mail relay With relay after authorization only your customers will be able to receive and send e mail through your mail server We recommend that you leave the authorization is required option se
51. license directly from SWsoft You can test the connection to the licensing server anytime by going to Server gt License Management and clicking Retrieve Keys Configuring Your Control Panel 22 Upgrading the Trial License Key gt 1 2 To upgrade the trial license key Go to Server gt License Management and click Order New Key The SWsoft online store will open in a separate browser window In this window select the items and features you want to include into your Plesk license and click Submit In the next steps indicate the currency number of license keys provide contact details billing address and payment method and submit the form The new key will be sent to the specified e mail address Save the new key to the hard drive on your local machine Open again the License Management screen in Plesk Server gt License Management and click Upload Key Enter the path to the key file that you saved on your local machine or click Browse to locate it Select the Replace the currently installed license key with the selected one check box to confirm that you really want to replace the current license key with the new one If this check box is not selected the new license key will not be installed and installation will be aborted If your new license key allows hosting fewer sites than you already host on the server Plesk will stop working However to prevent the control panel from comparing the amount of the resourc
52. limit is exceeded the Web page owner will not be able to add files to his or her web space 12 Click OK ao AOON Serving Your Customers 154 Now you can tell your user the FTP account credentials so that he or she can publish their web page Changing FTP Password for a Web Page Owner gt 1 2 To change FTP password for a web page owner Go to Domains gt domain name gt Web Users gt web user name Type the new password into the New password and Confirm password boxes and click OK Allocating More Disk Space to the Web Page Owner To allocate more disk space to the web page owner Go to Domains gt domain name gt Web Users then click the required web user name Type the amount of disk space in megabytes into the Hard disk quota box and click OK Removing Web Page Owner s Account khOoOnND To remove a web page owner s account together with their web page Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Web Users in the Hosting group Select a check box to the right of the user name you wish to remove and click Remove Selected Confirm removal and click OK Serving Your Customers 155 Setting Up Anonymous FTP Access to the Server If you host a site on a dedicated IP address you can set up a directory within the site where other users will be able to anonymously download or upload files through FTP Once anonymous FTP is enabled the
53. mail server fails In this case you can check for errors in the autoinstaller log file located in the tmp directory on the server hard drive All control panel operations are suspended during installation of the so called base packages that affect the control panel s core functionality If you need to install a new license key after upgrade refer to the Upgrading Your License Key section If you experience any problems with installing a license key please contact sales swsoft com Upgrading Your Control Panel 239 In this chapter Changing Updater Settings ccccccccceeeeeeeceeeceeeeeeeeeeeeesnaaaaeeeeeeeeeeesnsaaaeeeeeees 240 Blocking Access to Updater Functions from the Control Panel cc0 241 Upgrading Your Control Panel 240 Changing Updater Settings By default updates for Plesk and updates for your operating system are downloaded from the official Plesk Update server at http autoinstall plesk com gt a foOnNnD ar WN 7 If you want to receive Plesk updates from a local network storage do the following Click the Server shortcut in the navigation pane Click the Updater icon in the Services group Click Preferences Click the Plesk Update Source tab From the Source type menu select the Network storage option and specify the URL to the directory where updates reside Click OK to apply settings If you want to receive updates for your server s operating system fro
54. name Therefore we recommend that you choose a meaningful name that corresponds to one of your hosting plans or describes the amount of allotted resources For example Mail hosting 1GB disk space 500 mailboxes 2 Mail to nonexistent users Specify the domain wide mail bounce options When somebody sends an e mail message to an e mail address that does not exist under your domain the mail server on your domain accepts mails processes it and when it finds out that there is no such a recipient under your domain it returns the mail back to sender with the this address no longer accepts mail notice You can choose to change the default notice if you do not like it leave the Bounce with message option selected and type another message into the input box forward undelivered mail to another e mail address select the Forward to address option and specify the e mail address you need or reject mail without accepting it select the Reject option This setting can decrease mail server load caused by a large amount of spam which is often directed at randomly generated user names However for soammers this can somewhat speed up scanning your mail server for valid e mail addresses 1 WebMail Specify whether the users of mailboxes in this domain should be able to read their mail through a browser based WebMail application 2 Maximum number of subdomains Specify the number of subdomains that can be hosted under this domain
55. name site hosting lt domain gt account expiration lt client_login gt user name for authorization in the control panel lt client_contact_name gt or_ user s first and last name lt client gt lt expiration_date gt account expiration date Resource lt domain gt or domain name overage lt domain_name gt lt client_login gt user name for authorization in the control panel lt client gt or user s first and last name lt client_contact_name gt lt disk_usage gt information on disk space usage lt disk_space_limit gt information on the disk space allocated to the account lt traffic gt information on bandwidth usage lt traffic_limit gt information on the bandwidth amount allotted to the account lt ticket_id gt trouble ticket identification number automatically assigned by the system lt reporter gt returns user name for requests submitted by resellers or multi domain customers a domain name for requests submitted by domain owner and e mail address if the request was submitted by e mail lt server gt the host name Configuring and Maintaining Your Server 77 lt ticket_comment gt the contents of the ticket or a comment posted Configuring and Maintaining Your Server 78 Configuring Help Desk Help Desk is a convenient way for your customers to reach you when they need your assistance After you set it up and switch on the Help Desk becomes accessible to all users who were granted access t
56. on whose behalf the task will be executed 4 Click Add New Task 5 Specify when to run your command Minute enter the value from 0 to 59 Hour enter the value from 0 to 23 Day of the Month enter the value from 1 to 31 Month enter the value from 1 to 12 or select the month from a drop down box Day of the Week enter the value from 0 to 6 0 for Sunday or select the day of the week from a drop down box You can schedule the time using the UNIX crontab entry format In this format you can enter several values separated by commas Two numbers separated by a hyphen mean an inclusive range For example to run a task on the 4th 5th 6th and 20th of a month type 4 6 20 N O RON y ao BRwWOND y oO Ooh wWND y Configuring and Maintaining Your Server 85 insert an asterisk to specify all values allowed for this field For example to run a task daily type in the Day of the Month text box To schedule the task to run every Nth period enter the combination N where N is the legal value for this field minute hour day month For example 15 in the Minute field schedules the task to start every 15 minutes You can type the contracted names of months and days of the week which are the first three letters Aug Jul Mon Sat etc However the contracted names cannot be separated with commas or used together with numbers Specify which command to run Type it into the Command input box Click OK
57. option Install new version of ColdFusion MX with a serial number and type in the serial number Press ENTER 7 Select the type of installation leave the Server configuration option selected and press 1 8 Press 2 or ENTER to confirm that you do not yet have Adobe ColdFusion installed 9 Choose the installation options and press 4 to continue with installation 10 Specify an absolute path to the installation folder The default installation folder is opt coldfusionmx7 Press ENTER 11 If you had earlier versions of ColdFusion installed you can choose to migrate your settings Otherwise press ENTER to continue 12 Configuration of Web Servers Press 2 to continue with installation 13 Leave the Runtime user name field blank Press ENTER 14 Specify the password that you will use to control access to the ColdFusion MX Administrator 15 Disable the ColdFusion Remote Development Service RDS type n 16 Press ENTER to confirm installation 17 Once the installation is completed press ENTER to exit the installer 18 If your server is running Linux for 64 bit platforms modify the files etc init d coldfusionmx7 and path_to_ coldfusion _installation bin coldfusion comment out the following lines SUSEFLAG grep SuSE Linux 8 1 UnitedLinux 1 0 etc SuSE release etc UnitedLinux release etc UnitedLinux release 2 gt dev null dic 1 SSUSIITIVNG j ENEN LD ASSUME _KERNEL 2 2 9 export LD ASSUME KE
58. server with Plesk Log in to Plesk Click the Server shortcut in the navigation pane Click the Database Servers icon in the Services group Click the Add Database Server icon in the Tools group Specify the properties of the database server Specify hostname or IP address of the database server Specify the port number the database server is listening on By default MySQL servers listen on port 3306 and PostgreSQL on port 5342 You can leave the Port number box blank if your database server is listening on the default port Specify which database type is running on the database server To make this database server default for hosting customers databases select the check box labeled Use this server as default for MySQL If you have a PostgreSQL database server select the check box labeled Use this server as default for PostgreSQL Specify the database server administrator s login name and password Click OK Configuring and Maintaining Your Server 67 gt To set up database hosting preferences that will affect all databases created through Plesk 1 Go to Server gt Database Servers gt Preferences 2 To simplify maintenance of customers databases select the Force Database Prefix check box All names of newly created databases will look like client s login name_database name This will allow you to locate databases related to a particular Plesk user Note that even if you do not select this check box on crea
59. site application version The Release column shows the site application release number The Instances column denotes how many times the application was deployed on a web site The Clients column shows the number of users using the site application The Description column gives a brief description for each site application To add an application to the application vault Click the Server shortcut in the navigation pane Click the Application Vault icon in the Services group Click Add New Application Package Click Browse and locate your application in an RPM package or shell installation script format then click OK The application is now installed to the application vault and you can add it to the customer s application pool or install on a site you need this will automatically add the application to the customer s pool To remove an application from the application vault Click the Server shortcut in the navigation pane Click the Application Vault icon in the Services group Select a check box corresponding to the application you want to remove and click Remove Selected Confirm removal and click OK The application package will be removed from the server application vault however the application instances installed on users sites will not be deinstalled on y oh WON y Serving Your Customers 103 To make a certain free application a commercial one or vice versa Click the Server shortcut in the navigation
60. solutions by SWsoft In this chapter Adding a Server Record ict aatccinvcess teccetee i ckeaers bedeet te deuegetsd edeentete dicerabelockrededene tes 236 Viewing Server Information and Logging in to a Server cccceceeeeeeeeeeeteeeeeeeees 236 Removing a Server RECOM 2 c ccc des cgnccens cdeteaesdanaiecesciaeeseadissarenenacenscansdevecennee 237 Using Centralized Access to Your Numerous Plesk Servers 236 Adding a Server Record k To add a record on a Plesk managed server to your control panel Go to Master gt Add New Server Enter the hostname and port number 8443 in the respective fields specify login name and password for Plesk to be able to log on to the given slave server You may also wish to type in a description for the slave server Select the Do not request information from the server check box if you do not want the detailed server information to be retrieved and presented at that time Click Set To upload an SSL certificate that will be used for secure connection to that server s control panel click the Certificate button Click Browse to locate your certificate file or paste the certificate contents from the clipboard After that click the Send File or Send Text button respectively to upload the certificate to the slave server When you need to modify a server record click the Master shortcut in the navigation pane and then click the host name you need Viewing Server Information and Logging in
61. specify any part of the domain name and you can specify the exact values you need 5 Click OK To remove a resource record from the server wide DNS template Click the Server shortcut in the navigation pane Click the DNS icon in the Services group Select a check box corresponding to the record template you wish to remove and click Remove Selected on y Configuring and Maintaining Your Server 54 4 Confirm removal and click OK Plesk updates automatically the zone name hostname administrator s e mail address and serial number and writes the default values for the rest of Start of Authority record parameters to the zone files it maintains If you are not satisfied with the default values you can change them through the control panel gt Tochange the Start of Authority SOA record settings in the server wide DNS template Click the Server shortcut in the navigation pane Click the DNS icon in the Services group Click SOA Preferences Specify the desired values TTL This is the amount of time that other DNS servers should store the record in a cache Plesk sets the default value of one day kh OD Refresh This is how often the secondary name servers check with the primary name server to see if any changes have been made to the domain s zone file Plesk sets the default value of three hours Retry This is the time a secondary server waits before retrying a failed zone transfer This time is typicall
62. subdomains are counted separately and are not limited by this resource type 92 Plesk 8 2 for Linux Unix Administrator s Guide Maximum number of subdomains Specify the total number of subdomains that the customer will be able to host Maximum number of domain aliases Specify the total number of additional alternative domain names that the customer will be able to use for his or her web sites Disk space Specify the total amount of disk space in megabytes that is allocated to the customer It includes disk space occupied by all files related to user s domains web sites web site contents databases applications mailboxes log files and backup files This is the so called soft quota when it is exceeded the user account and domain names web sites are not suspended automatically only the appropriate notices are sent to your and your customer s e mail addresses and the resource overage is indicated by the icon W shown in your and your customer s control panels to the left of the user name see the list of clients that opens when you click the Clients shortcut in the navigation pane or domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane Maximum amount of traffic Specify the amount of data in megabytes that can be transferred from the customer s web sites during a month Once the limit is reached the appropriate notices are sent to your and your customer s e mail addresses and t
63. the button Type the text that will show on your button in the Button label box Choose the location for your button To place it in the navigation pane select the Navigation pane option from the Location drop down box To place it on each client s home page or desktop select the Client home page option To place it on each domain owner s home page or desktop domain owners are your reseller s customers select the Domain administration page option Specify the priority of the button Plesk will arrange your custom buttons on the control panel in accordance with the priority you define the lower the number the higher is priority Buttons are placed in the left to right order To use an image for a button background type the path to its location or click Browse to browse for the desired file It is recommended that you use a 16x16 pixels GIF or JPEG image for a button to be placed in the navigation pane and 32x32 pixels GIF or JPEG image for buttons placed in the main frame or desktop Type the hyperlink of your choice to be attached to the button into the URL box Using the check boxes specify whether to include the information such as domain name FTP login FTP password and other data to be transferred within the URL These data can be used for processing by external web applications Nay O Configuring Your Control Panel 42 In the Context help tip contents input field type in the help tip that will be displayed when yo
64. the folder on your computer where all of your site files are stored For example c My Site Default images folder Specify the folder where your site s graphic files are stored For example c My Site images HTTP address Specify your domain name For example http your domain com From the Category menu select the Remote Info item From the Access menu select the FTP option Most likely your server supports publishing through FTP File Transfer Protocol commonly used for transferring files over the Internet Specify the following settings FTP host Type your FTP host name without the ftp prefix For example your domain com Host directory Specify the directory on the server where your site will reside In most cases this is httpdocs Login and password Specify the login name and password for access to the FTP account Use passive FTP Select this option only if your computer is behind a firewall To ensure that you specified the correct login and password and that Dreamweaver can connect to the server click the Test button To save the settings click OK To publish your site Open your site in Dreamweaver From the Site menu select the Put option or press Ctrl Shift U simultaneously Serving Your Customers 133 Previewing a Site Once you published a site on the server you may want to make sure that it functions properly in the actual hosting environment You can preview the
65. the required domain name in the list Click Mail in the Services group Click the required e mail address Click Mail Group Click Add New Member You should add at least one e mail address before enabling mail forwarding to several e mail addresses Enter the desired external e mail address into the E mail input box or select one or more of the listed mail accounts using check boxes Click OK Click Switch On Serving Your Customers 183 Adding and Removing Recipient Addresses gt To add an external e mail address to the list of mail accounts that receive forwarded e mail correspondence 1 Go to Domains gt domain name gt Mail gt mail account gt Mail Group then click Add New Member 2 Enter the desired external e mail address into the E mail input field and click OK gt To remove an external e mail address from the list of mail accounts that receive forwarded e mail correspondence Go to Domains gt domain name gt Mail gt mail account gt Mail Group Select the check box corresponding to the mail account you want to remove from the list Click Remove Selected confirm removal and click OK N 5 gt To add an e mail address registered on your server to the list of mail accounts that receive forwarded e mail correspondence as Go to Domains gt domain name gt Mail gt mail account gt Groups Select the required multiple e mail forwarder in the Available mail groups list and c
66. to a Server gt To view information on a server and to log in to the server s control panel 1 Click the Master shortcut in the navigation pane The following information is displayed for all servers you added Status icon in the S column the server is in operable state and there is no resource overage some system service is down there is at least one user account that exceeded resource disk space or bandwidth allotments the server is down or inaccessible the server was not polled for its status Hostname Description you specified 2 To view a detailed server report click the hostname you need Using Centralized Access to Your Numerous Plesk Servers 237 3 To log in to the server s control panel click the respective icon Removing a Server Record on y To remove a Server record Click the Master shortcut in the navigation pane Select the check box corresponding to the record you wish to remove Click 9 Remove Selected Then confirm removal and click OK 238 CHAPTER 16 Upgrading Your Control Panel You can easily install the necessary updates control panel add ons and even upgrade your control panel to the latest available release using Plesk Updater function within your control panel gt To upgrade your Plesk control panel or update its components 1 Click the Server shortcut in the navigation pane 2 Click the Updater icon in the Services group The control pa
67. wizard is a series of consecutive screens To accomplish a task using a wizard follow the instructions displayed on the wizard screens For information on individual options refer to the respective sections of this guide Items in the Standard View The navigation pane is located on the left It gives you access to sets of administrative functions Clients This is where you manage your clients and all data related to their accounts Domains This is where you manage Web sites and their respective e mail services Server This shortcut gives you access to server administration functions Modules This is where you manage the additional modules that extend Plesk capabilities such as Firewall Game Server VPN and others Sessions When clients site and mailbox owners log in to control panel or connect to the server via FTP protocol they establish sessions that you can monitor and terminate Master This shortcut gives you access to centralized management of Plesk enabled servers Help Desk This is the help desk system integrated with your control panel You can use it to view and solve the problems reported to you by your customers Help Provides context sensitive help Log Out When finished working with control panel click this icon to close your session Below the Help icon there is a context help tip area It provides a brief description of the current screen or available operations When you place the m
68. you need to view statistics refer to chapter Viewing Statistics on page 221 for instructions Configuring E mail Notification System The control panel notifies you and your customers of disk space and bandwidth overage by sending e mail notifications With the default settings however domain and web site owners are not notified We recommend that you enable resource overage notification for domain and web site owners because they need to know what happens to their domains and web sites Apart from resource overage the control panel can notify the appropriate users when New user accounts are created New domains are added Hosting accounts are expired expiration date is defined for user accounts and Web sites separately There are new requests for assistance trouble tickets from your customers in Help Desk The requests are fulfilled and the trouble tickets are closed in Help Desk New comments are posted to the existing trouble tickets The closed trouble tickets are reopened because the customer has encountered the same problem again as Configuring and Maintaining Your Server 75 To view or modify the notification system settings Go to Server gt Notifications By selecting the check boxes in the Notifications table specify the types of control panel users or external e mail users who should receive notices on events We recommend that you also select all check boxes in the domain administrator column
69. 02 txt 5 7 Configuring and Maintaining Your Server 62 To specify the rules that are applied to domains that do not publish SPF records type the rules into the SPF guess rules box Specifying a 24 mx 24 ptr gives good results for spam filters scoring Received SPF lines To specify an arbitrary error notice that is returned to the SMTP sender when a message is rejected type it into the SPF explanation text box If no value is specified the default text will be used as a notification To complete the setup click OK Setting Up Server wide Black and White Lists gt ao FOND N O Oo hwOND y To block mail from specific domains Click the Server shortcut in the navigation pane Click the Mail icon in the Services group Click the Black List tab Click the Add Domain icon Specify the name of the domain from which you do not want to receive e mail For example evilspammers net Click OK Repeat steps from 4 to 6 to add as many domains as required To allow mail reception from specific domains or networks Click the Server shortcut in the navigation pane Click the Mail icon in the Services group Click the White List tab Click the Add Network icon Specify an IP address or range of IP addresses from which mail must always be accepted Click OK Repeat steps from 4 to 6 to add as many addresses as required Configuring and Maintaining Your Server 63 Configuring Antivirus To provide y
70. 5 For the events Limit on traffic usage was reached for the client account Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME Required Traffic limit OLD_MAXIMUM_TRAFFIC JNEW_MAXIMUM_TRAFFIC For the events Domain status changed Domain name OLD_DOMAIN_ NAME NEW_DOMAIN_ NAME Required Domain status OLD_STATUS NEW_STATUS For the event DNS zone updated for domain Domain name OLD_DOMAIN_ NAME NEW_DOMAIN_ NAME Required For the event Limit on disk space reached for domain Domain name OLD_DOMAIN_ NAME NEW_DOMAIN_ NAME Required oe OLD_MAXIMUM_DISK_SP INEW_MAXIMUM_DISK_SPAC Disk space limit ACE E For the event Limit on traffic reached for domain Domain name OLD_DOMAIN_NAME NEW_DOMAIN_NAME Required Traffic limit OLD_MAXIMUM_TRAFFIC JINEW_MAXIMUM_TRAFFIC For the events Database server created modified deleted Database server s IP OLD_DATABASE_SERVE NEW_DATABASE_ SERVER address R For the event Plesk component upgraded Plesk component name CLD_PLESK_COMPONEN NEW_PLESK_COMPONENT_ p T_NAME NAME For the events Database created deleted Database server s IP OLD_DATABASE_SERVE NEW_DATABASE SERVER address R Database name OLD_DATABASE_NAME NEW_DATABASE_NAME For the events Database user account created changed deleted Database server s IP OLD_DATABASE_SERVE NEW_DATABASE_ SERVER address R Database identification Iein DATABASE ID NEW_ DATABASE ID number OLD_DATABASE_USER_ NEW_DATABASE_U
71. 7 5 4 control panel Before you restore such data you need to log in as root to your server and run the conversion utility for each backup file created by 7 5 4 as follows plesk installation directory bin backup convert py convert o lt new backup file name gt lt old backup file name gt where lt new backup file name gt is the path to the new backup file created by the conversion utility and lt old backup file name gt is a backup file created by Plesk 7 5 4 gt 1 2 as To restore the server configuration and all user data from a backup file Log in as root to your server Change to the directory where Plesk is installed cd plesk_ installation directory bin Generate a file that defines mapping of items user accounts sites etc stored in the backup file to the items currently served by your Plesk hosting platform To do this run the following command from the command line pleskrestor create map lt backup file name gt map lt map file name gt If you have a multivolume backup you should specify the first volume as the lt backup file name gt A mapping file will be generated and saved to the specified location In most cases you will not need to edit this file you will need to review its contents and specify mapping for items only if you fail to restore data from a backup due to object conflicts for example the range of IP addresses listed in the backup file is different from those availabl
72. 9 Anonymous FTP management Specify whether the customer will be able to have an FTP directory where all users could download and upload files without the need to enter login and password A web site should reside on a dedicated IP address in order to use anonymous FTP service Task scheduling Specify whether the customer will be able to schedule tasks in the system Scheduled tasks can be used for running scripts or utilities on schedule Domain limits adjustment Specify whether the customer will be able to change resource allotments described at the step 9 of this procedure for his or her own account DNS zone management Specify whether the customer will be able to manage the DNS zones of his or her domains Java applications management Specify whether the customer will be able to install Java applications and applets on web sites through the control panel Mailing lists management Specify whether the customer will be able to use mailing lists provided by the GNU Mailman software Spam filter management Specify whether the customer will be able to use spam filter provided by the SpamAssassin software Antivirus management Specify whether the customer will be able to use server side antivirus protection for filtering incoming and outgoing mail Allow backup restore Specify whether the customer will be able to use the control panel s facilities to back up and restore his or her sites To allow storing backup
73. D ABILITY TO MANA NEW ABILITY TO MANAGE _ GE _SPAMFILTER SPAMFILTER OLD ABILITY TO MANA NEW ABILITY TO MANAGE _ GE_VIRUSFILTER VIRUSFILTER For the events Site application installed Site application reconfigured Site application uninstalled Site application package name Domain type domain or subdomain Installation path httpdocs or httpsdocs Installation path within the destination directory FIX OLD_PACKAGE_NAME INEW_PACKAGE_NAME OLD_DOMAIN_TYPE NEW_DOMAIN_TYPE OLD_DIRECTORY NEW_DIRECTORY OLD_INSTALLATION_PRE For the events Site application package installed Site application package uninstalled Site application package name OLD_PACKAGE_NAME INEW_PACKAGE_NAME 7 NEW_INSTALLATION_PREFIX For the events Site application package added to client s pool Site application package removed from client s pool OLD_LOGIN_NAME NEW_LOGIN_NAME Package name OLD_PACKAGE_NAME NEW_PACKAGE_NAME Service stopped started or restarted Service OLD_SERVICE NEW_SERVICE For the events IP address created changed or deleted OLD_IP_ADDRESS NEW_IP_ADDRESS OLD_INTERFACE NEW_INTERFACE ss i Required iL ae Li Appendix A Advanced Features 254 For the events Forwarding created changed deleted Domain name OLD_DOMAIN_NAME NEW_DOMAIN_NAME Forwarding type Eg panic pre NEW_FORWARDING_TYPE RL OLD_URL NEW_URL For the event Administrator informati
74. ER For the event Domain limits updated i OLD_DOMAIN_NAME NEW_DOMAIN_NAME Required OLD_MAXIMUM_DISK_SP NEW_MAXIMUM_DISK_SPAC ACE E OLD_MAXIMUM_TRAFFIC JNEW_MAXIMUM_TRAFFIC OLD_MAXIMUM_WEBUSE ew MAXIMUM WEBUSERS OLD_MAXIMUM_DATABA INEW_MAXIMUM_ DATABASE S OLD_MAXIMUM_MAILBOX ew MAXIMUM MAILBOXES OLD_ MAXIMUM MAILBOXINEW_MAXIMUM_MAILBOX_Q QUOTA UOTA OLD_ MAXIMUM MAIL RE INEW_MAXIMUM_MAIL_REDI DIRECTS RECTS OLD_MAXIMUM_MAIL_GRINEW_MAXIMUM_MAIL_GROU mail groups OUPS P S Maximum number of OLD_MAXIMUM_MAIL_AU INEW_MAXIMUM_MAIL_AUTO mail autoresponders TORESPONDERS RESPONDERS Maximum number of OLD_MAXIMUM_MAIL_LIS NEW MAXIMUM MAIL LISTS mailing lists TS Maximum number of OLD_MAXIMUM_TOMCAT NEW_MAXIMUM_TOMCAT_W java applications WEB_APPLICATIONS EB APPLICATIONS Expiration date OLD_EXPIRATION_DATE NEW_EXPIRATION DATE 0p m n m op Domain name Maximum amount of disk space Maximum amount of Maximum number of web users RS Maximum number of databases Maximum number of mailboxes Mailbox quota Maximum number of mail redirects Maximum number of Appendix A Advanced Features 251 For the events Mailing list created Mailing list updated Mailing list deleted Domain name OLD_DOMAIN_ NAME NEW_DOMAIN_NAME Required Mailing list name OLD_MAIL_LIST NAME NEW_MAIL_LIST NAME Required Mailing list enabled pps oe ree oes NEW_MAIL_LIST_ENABLED For the events Control panel user logged in
75. Layer data encryption Make sure that there is a check mark in the Proceed to hosting setup check box and click OK Choose the forwarding type select either Frame forwarding or Standard forwarding option With standard forwarding a user is redirected to the site and the actual site s URL is shown in the user s browser so the user always knows that he or she is redirected to another URL With frame forwarding a user is redirected to the site without knowing that the site actually resides at another location therefore Frame forwarding should be preferred Click OK Specify the destination URL the current web site address that you would like this domain to point to 10 Click OK 11 Repeat the steps from 1 to 9 to add as many domain forwarders as required Serving Your Customers 166 Transferring Domains Between User Accounts gt 1 To transfer a domain or several domains from one user account to another Select the Domains shortcut in the navigation pane Alternatively you can select the Clients shortcut in the navigation pane and click on the required client name Select the check boxes corresponding to the domains you wish to transfer and click Change Owner Select the destination account you want to transfer selected domains to and click Next gt gt Plesk will check if the destination client account can provide the appropriate amount of resources for the transferred domains to function properly If the destin
76. OK When you upload web content through File Manager or FTP your control panel automatically sets the appropriate access permissions for files and directories The permissions are represented as three sets of symbols for example rwx rwx r The first set tells what the owner of the file or directory can do with it the second tells what the user group the file or directory belongs to can do with the file or directory the third set indicates what other users the rest of the world i e Internet users visiting a site can do with the file or directory R means the permission to read the file or directory W means the permission to write to the file or directory and X means the permission to execute the file or look inside the directory To modify permissions for a file or directory in the Permissions column click the respective hyperlink representing the set of permissions Modify the permissions as desired and click OK To edit the source code of a file click P To edit the Web page in the built in visual editor available only to users of Microsoft Internet Explorer click When editing an HTML file Plesk opens internal WYSIWYG editor by default If you want to edit the source code of the HTML file click Html To return back to WYSIWYG mode click Design To view the file click To rename a file or directory click P Type in a new name and click OK Serving Your Customers 129 To copy or move a file or director
77. RNEL ie aL a fF OND Configuring and Maintaining Your Server 71 Login to Plesk control panel as administrator Click the Server shortcut in the left side navigation pane Click the Updater icon in the right frame Click a link corresponding to the appropriate release version Select the check box corresponding to the ColdFusion support for Plesk item and click Install Confirm the installation when prompted Once the selected components are installed click the ColdFusion Settings icon on the Server Administration screen Plesk control panel gt Server Specify the path to ColdFusion installation directory and click OK To uninstall Adobe ColdFusion from your server Log in as root Enter the following command to go to the cf_root uninstall directory cd cf_root uninstall Enter the following command uninstall sh When the program completes remove any remaining files and directories in the cf_root directory Log in to Plesk control panel as administrator click the Server shortcut in the navigation pane and then click the Components icon Click the Refresh icon The list of installed components will be updated Your control panel will find out that you deinstalled ColdFusion and will remove the ColdFusion related controls from the control panel screens or will make them unselectable and mark them with the component is not installed comment Configuring and Maintaining Your
78. S PLESK Plesk 8 2 for Linux Unix Administrator s Guide see SWSOFT Copyright Notice ISBN N A SWsoft 13755 Sunrise Valley Drive Suite 600 Herndon VA 20171 USA Phone 1 703 815 5670 Fax 1 703 815 5675 Copyright 1999 2007 SWsoft Holdings Ltd All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder Patented hosting technology protected by U S Patents 7 099 948 7 076 633 Patents pending in the U S Linux Is a registered trademark of Linus Torvalds ASPLinux and the ASPLinux logo are registered trademarks of SWsoft RedHat is a registered trademark of Red Hat Software Inc Solaris is a registered trademark of Sun Microsystems Inc X Window System is a registered trademark of X Consortium Inc UNIX is a registered trademark of The Open Group Intel Pentium and Celeron are registered trademarks of Intel Corporation MS Windows Windows 2003 Server Windows XP Windows 2000 Windows NT Windows 98 and Windows 95 are registered trademarks of Microsoft Corporation IBM DB2 is a registered trademark of International Business Machines Corp SSH and Secure Shell are trademarks of SSH Communications Security Inc MegaRAID is a registered trademark of American Megatrends Inc PowerEdge is a trademark of Dell Computer Corporation Request Tracker is a trademark of Best Practical Solu
79. SER_NA Database user name NAME Database user password OLD DATABASE_USER_ NEW_DATABASE_USER_PAS p PASSWORD SWORD For the event License key update License key number OLD_LICENSE NEW_LICENSE Required License key type Plesk OLD LICENSE TYPE NEW_LICENSE_TYPE additional Appendix A Advanced Features 256 License key name for lob LICENSE NAME NEW_LICENSE_NAME additional keys Removing Event Handlers To remove an event handler Select the Server shortcut in the navigation pane Click Event Manager in the Control Panel group Select the corresponding check boxes in the list of handlers and click X Remove selected on y Appendix A Advanced Features 257 Including Directives into Web Server Configuration File You can include domain specific Apache configuration directives into web server configuration file In Plesk each domain has virtual hosts configuration stored in a separate file httpd include On all Linux systems this file is located in the directory var www vhosts lt domain name gt conf On FreeBSD systems this file is located in the directory usr local psa home vhosts lt domain name gt conf If you upgraded from Plesk version 7 5 4 or earlier try looking for this file in the directory home httpd vhosts lt domain name gt conf Note you can change the location of virtual host directories using the transvhosts p1 utility which is located either in usr local psa bin or opt ps
80. SKTOP_PRESET_NA Desktop preset name NAME ME For the events Client account created Client account updated Client account removed Login name JOLD_LOGIN_NAME NEW_LOGIN_NAME Appendix A Advanced Features 245 Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME Required Company name OLD_COMPANY_NAME JNEW_COMPANY_NAME T For the events Domain created Domain updated Domain deleted Domain Name OLD_DOMAIN_NAME NEW_DOMAIN_NAME required For the events Subdomain created Subdomain updated Subdomain deleted Subdomain Name OLD_SUBDOMAIN_NAME NEW_SUBDOMAIN_NAME i i OLD_DOMAIN_NAME NEW_DOMAIN_NAME i DS a TEVOET NEW_SYSTEM_USER_TYPE Subdomain administrator s login OLD_SYSTEM_USER NEW_SYSTEM_USER name OLD_MOD_PERL_SUPPO NEW op PERL SUPPORT OLD _MOD_PYTHON SUP INEW_MOD PYTHON SUPPO PORT RT ASP E ASP FTP account JJ g OLD_COLDFUSION_SUPP NEW_COLDFUSION_SUPPOR ORT T OLD_APACHE_ASP_SUP NEW_APACHE_ASP_SUPPO R SSL support OLD_SSL_SUPPORT NEW_SSL_SUPPORT Domain alias created updated deleted DNS zone modified in ali OLD_DOMAIN_ALIAS_NA NEW DOMAIN ALIAS NAME Required i OLD_STATUS NEW_STATUS on or off 5 O JJ g gt O U U I O o S 2 AES 3 a gt TN fe n D c 5 Z 2 oe o o Ke D gt fa c 8 X do 5 Ze Q 2 i xe 4 Z a 9 o eg F 5 Ke fe O O aa l gt T e e oO O lt O Ss s n iw jw O O 3 3 D D 5 5 v v S S n
81. SSL certificate that you wish to install from the Certificate drop down box If there is no Certificate drop down box on the screen this means that you are ona shared hosting account therefore you need to upgrade your hosting package and purchase a dedicated IP address from your hosting provider 18 Select the SSL support check box and click OK Serving Your Customers 143 Obtaining and Installing SSL Certificates from Other Certification Authorities gt To secure a site with an SSL certificate from other certificate authorities 1 Click the Domains shortcut in the navigation pane 2 Click the required domain name in the list 3 Click Certificates in the Services group A list of SSL certificates that you have in your repository will be displayed Click Add New Certificate Specify the certificate properties Certificate name This will help you identify this certificate in the repository 0 A Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the domain name for which you wish to purchase an SSL certificate This should be a fully qualified domain name Example www your domain com Enter the domain administrator s e mail address 6 Make sure that all the provided information is correct and accurate as it will be u
82. Server 72 Enabling Support for Miva E commerce Applications To allow your customers use Miva e commerce solutions you need to install on the server the Miva Empresa package shipped with Plesk distribution if you did not install it during installation of Plesk and then enable support for Miva applications for the respective hosting accounts The Miva Fasttrack and Miva Merchant online store applications are shipped with Plesk as standard Web applications which you or your customers can install from the control panel s Application Vault section Domains gt domain name gt Application Vault gt Add New Application Note that your customers will need to obtain a license either from Miva or from SWsoft and specify its serial number during installation of Miva applications To learn more about Miva solutions refer to http docs smallousiness miva com en US merchant WebHost webhelp web_host_resources htm gt To install the Miva Empresa package 1 Go to Server gt Updater 2 Click the Plesk 8 1 1 shortcut 3 Locate the Miva Empresa Support item and select the check box on the left 4 Click Install Now the Miva Empresa server environment is installed gt To enable support for Miva applications for all newly created hosting accounts using domain templates 1 Go to Domains gt Domain Templates 2 Click the template name you need 3 Select the Miva support check box and click OK gt To enable support for Miva applicat
83. Specify whether the customer will be able to use the control panel s facilities to back up and restore his or her sites To allow storing backup files on the server select the local repository check box To allow the customer to use an arbitrary FTP server for storing backups select the remote FTP repository check box User interface Specify the type of user interface the customer will be able to use standard desktop or both Desktop management Specify whether the customer will be able to customize his or her desktop interface Ability to use remote XML interface Specify whether the customer will be able to remotely manage his or her Web sites through custom applications The XML interface can be used for developing custom applications integrated with Web sites which could be used for instance for automating setup of hosting accounts and provisioning of services for customers purchasing hosting services from your reseller s site To learn more about using Plesk control panel s XML interface also referred to as Plesk API RPC please visit http download1 swsoft com Plesk Plesk8 1 Doc plesk 8 1 api rpc index htm Maximum number of domains Specify the total number of domain names web sites your customer will be able to host on the server This includes web sites hosted on this server and domain forwarders that point to web sites hosted on other servers Domain aliases additional domain names for a site hosted on this server and
84. a bin directory depending on your operating system This file is overwritten each time the virtual host configuration is changed thus any manual alterations made to the file are discarded To use custom directives or redefine those inserted by Plesk you need to create the files vnost conf and or vhost_ssl conf with necessary directives in the directory path_to vhosts lt domain name gt conf for a domain and path_to_vhosts lt domain name gt subdomains lt subdomain name gt conf for a subdomain If any of these files exist by the time the main configuration file is generated Plesk inserts the appropriate Include directive into the HTTP and or HTTPS virtual host context respectively For security reasons only root can create the vhost conf and vhost_ssl conf files For the changes to take effect you need to run the following command plesk_installation_directory admin sbin websrvmng reconfigure vhost vhost name lt domain_ name gt Appendix A Advanced Features 258 Changing Tomcat Java Connector Ports The default port numbers for Coyote and Warp connectors in Plesk are 9080 and 9008 If you want Tomcat Java to work on other ports e g 8090 and 8009 you should connect to the Plesk database and add two parameters to the database as in the following example insert into misc param val values coyote connector port 8090 insert into misc param val values warp_ connector port 8009 Alternatively you
85. ackaging Applications Your Customers Can US ccccccccssceceesneeeeeeseeeesesaeeeeeeaas 98 Predefining Content for New Web Sites ecccececeeeeseeceeeeeceeeeeeeaeeeeaeeseeeeesaeeesaaeseeeeesaas 103 Managing User Accountant aarin E RERA EEA RATTA S 105 Adding User ACCOUN S ee innra E RAT EES 106 Moditying User ACTOU S aain A OERE EO 109 Suspending and Unsuspending User ACCOUNTS ccceceeeeeeeeeeeeeeceeeeeeeaeeesaeeeseeeesaees 115 Removing User ACCOUNS es ccceceseccceeeeeceeeensececeeneeceeeeneaeeeeaeaeeesneeeecesneeaeeesnneseeenniaes 116 Hosting Web Sites meiiies nde cee pa aN EA Ne dead aaa E aa SVEN heared aaa 117 Obtaining Domain Names cccccceeeeeceeeeeceeeeeeeaeeeeneeceeeeeceaeeesaaeeseeeeseeeesaeeesaeeeeeeeeeaees 117 Setting Up Hosting Account for a Web Site 0 0 0 ececeeeeeeceneeeeeeeeeeeeeceeeeesaeeeeaeeeeeeeesaees 119 Publishing a Site visaya atl ae A ee at die Ree 127 Previewing a Site wissen iat ele td dete edd ie hele 133 Deploying Databases nesre iea a AAEN E NE 134 Installing Applications asruncieiniini hee N e i aen 137 Securing E commerce Transactions with Secure Sockets Layer Encryption 140 Restricting Access to Web Site s Resources with Password Protection 008 145 Organizing Site Structure with Subdomains ccceeeeeeceeeeeeeeeeeeeeeceeeeesaeeeeaaeeeeeeeeeaees 149 Setting Up Additional Domain Names for a Site Domain AliaSes cseee
86. add the following records title Fedora Core chroot 2 6 5 1 358 root hd1 0 kernel boot vmlinuz 2 6 5 1 358 ro root dev sdb1 initrd boot initrd 2 6 5 1 358 img 2 Save changes 1 Create an initial ramdisk in the chrooted environment Example for Fedora Core 2 Let s suppose you have chrooted environment set up in the directory disk2 1 Enter the chroot using the command chroot disk2 2 Remove the current image of initail ramdisk ls boot System map 2 6 5 1 358 initrd 2 6 5 1 358 img Comiiue Z 0 5 1 S58 vml LiAawIZ Z Gr Sail Ss rm f boot initrd 2 6 5 1 358 img 1 Create new image of initail ramdisk mkinitrd boot initrd 2 6 5 1 358 img 2 6 5 1 358 Example for SuSe 9 1 Let s suppose you have chrooted environment set up in the directory disk2 2 Enter the chroot using the command chroot disk2 3 Remove the current image of initail ramdisk using the command mkinitrd 1 Restart your system Serving Your Customers 209 Migrating Data Using Data Import Feature If you have a hard disk with operating system and Plesk software installed you can use the Import configuration feature of Plesk Migration Manager gt To migrate your data using data import feature 1 2 Mount the disk where your Plesk is installed Choose the migration agent suitable for your source hosting platform Migration agents are stored in the directory plesk_installation_directory PMM agents on your Plesk drive A
87. address from the drop down box This list is populated automatically and contains all IP addresses available on the server OR Click the Add IP Address option button select the network interface and enter the new IP address and subnet mask in the IP address box Note With Plesk you can mark all your IP addresses as shared or dedicated before you assign them to your customers This allows the control panel to distinguish between them and not to let you assign a dedicated IP address to several customers at once A dedicated IP address can be assigned to a single customer while a shared IP address can be shared among several user accounts 10 In the Shared IP section specify the type for existing addresses shared or exclusive Click the Shared and Exclusive buttons to change the types of IP addresses Getting Started 15 You can skip this stage and define the type of IP addresses later Server gt IP Addresses 11 In the Administrator s preferences section change the default administrator password Change the default administrator s password Enter the new password and confirm it in the New password and Confirm password fields The password can have up to 14 symbols Note that the password is case sensitive Note Do not forget to change the administrator s password from the default one to your own personalized password otherwise access to the control panel under the administrator account will be available with the default pass
88. addresses you need from the Vacant IPs box and click Add gt gt Keep in mind that e commerce site hosting customers need dedicated exclusive IP addresses one dedicated IP address per one site Click OK You are now taken to the client account management screen This is the first screen with which your customer starts working when he or she is logged in to his or her control panel account For this reason this screen is referred to as Client Home page To take a tour of the customer s control panel environment you may want to log in to control panel under customer s credentials or you can read the Plesk Client s Guide to get more details Next to provision your customer with resources if you created the user account without using a template click the Limits icon in the Tools group Specify the following items Maximum number of domains Specify the total number of domain names web sites your customer will be able to host on the server This includes web sites hosted on this server and domain forwarders that point to web sites hosted on other servers Domain aliases additional domain names for a site hosted on this server and subdomains are counted separately and are not limited by this resource type Maximum number of subdomains Specify the total number of subdomains that the customer will be able to host Serving Your Customers 107 Maximum number of domain aliases Specify the total number of additional alternative
89. aeeeeeeaas 50 Configuring DNS Services cccccccecceesssceeeeeeeseeeeeeceenaeeeesaesaaaesaaeeeaaeseeaaesaaaesnseeeesaeseeeaeeneneeeaas 53 Configuring Plesk to Run Behind a Firewall cc ccceecceceeeeeeeeeeeeeeeseeeeeseaeeesaeeseeeeeeeneess 56 Configuring Mil Service Sre uane ana eaae aas ean Eae uaa cece E aaa a rE Eea EAE Teia a 57 Setting Up Anti Spam Protection ccccccececceeeeeeceececeeeeeceaeeeeaaeseeeeeeeeeeesaeeeeaaeseeneeeseeeess 58 Configuring ANIVIFUS Shes seeiseeeeetceeten geste eraa aae aaa a a AA A E aTa eaaa a aaae anae aN 63 Configuring Mailman Mailing List Software 0 cccccceeeeeeceeeeeeeeeeeeeeseeeeeseaeeesaeeeeaeesseneess 64 Configuring Plesk for Database Hosting ccecececeeeeeceee cesses ceeeeeseaeeesaaeeeeneeseeeeesaeeesaaeseeneetaas 64 Setting Up Remote Database Hosting c ccccccceeececeeeeceeeeeeeaeeeeeeeseneeeseaeeesaeeseeeeeeeeeess 65 Managing Database SCrvers cscccetesies ceesactecsdseeteceenasecesigeecteleaizeeesds tens chs eaeecieitnee dh enetoeviars 68 Enabling Support for Adobe ColdFusion ccc ccceeceeeeeeeeeeeeceeeeeceaeeeeaaeeeeneeseeeesaeeesaaeeeeneessaees 70 Enabling Support for Miva E commerce Applications cccccccesceeeceeeeeeeeseeeeeseeeesaeeeeeeeseaees 72 Preface 4 Configuring Statistics puch hig oaiae de pee teens Leas phen tea raa aeara Kaa da maa nani 74 Configuring E mail Notification System ccccceesceeeeeeeceeeeee
90. ake sure that a check mark is present in the Mailbox check box If required limit the amount of disk space that this mailbox can use To do this under Mailbox quota select the Enter size option and type the desired value in kilobytes Click OK To allow the mailbox owner configure and use spam filter and antivirus click Permissions select the respective check boxes and click OK Now the mailbox is created and a separate e mail administration panel has been set up in Plesk To enter it the mailbox owner should visit the URL https your domain com 8443 type his or her e mail address into the Login box type the password for the mailbox into the Password box and then click Login Serving Your Customers 170 Setting Up Your E mail Program for Retrieving Mail from Your Mailbox ok wONMD y 9 To set up Microsoft Outlook Express Open Microsoft Outlook Express Go to Tools gt Accounts Click the Mail tab to open a list of your mail accounts Click the Add gt button and select the Mail item Enter your name as you want it to appear in any messages you send and click Next gt Type your e mail address that you created through Plesk for example your name your domain com and click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt Type your e mail address in the Account name b
91. al Domain Names for a Site Domain Aliases section for details Serving Your Customers 122 If you need to host several domains on your machine that will point to a site hosted on another server you should set up domain forwarding Refer to chapter Serving Domain Names for Sites Hosted on Other Servers Domain Forwarding for details Serving Your Customers 123 Limiting the Amount of Resources a Site Can Consume By default new web sites that you set up without the help of domain templates are allowed to consume unlimited amounts of bandwidth data transfer and disk space gt kON To limit the amount of resources this site can consume Click the Domains shortcut in the navigation pane Click the domain name you need Click the Limits icon Adjust the resource usage allotments as required Maximum number of subdomains Specify the number of subdomains that can be hosted under this domain Maximum number of domain aliases Specify the number of additional alternative domain names that the site owner will be able to use for his or her web site Disk space Specify the total amount of disk space allocated to a hosting account associated with the domain This amount is measured in megabytes It includes disk space occupied by all files related to this domain web site web site contents databases applications mailboxes log files and backup files This is the so called soft quota when it is exceeded domain names and web s
92. ame in the list Click DNS Settings in the Services group Select a check box corresponding to the record you wish to remove Click 2 Remove Selected Confirm removal and click OK Restoring the Original Zone Configuration gt kON To restore the original zone configuration in accordance with the server wide DNS settings Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the DNS icon in the Services group In the IP address drop down box select the IP address to be used for restoring the zone specify whether a www alias is required for the domain and click the Default button The zone configuration will be recreated Serving Your Customers 163 Serving Sites with External Domain Name Servers If you host web sites on this server and have a standalone DNS server acting as a primary master name server for your sites you may want to set up your control panel s DNS server to function as a secondary slave name server gt To make the control panel s DNS server act as a secondary name server 1 Click the Domains shortcut in the navigation pane Click the required domain name in the list Click DNS Settings in the Services group Click Switch in the Tools group Specify the IP address of the primary master DNS server Click Add Repeat steps from 1 to 5 for each web site that needs to have a secondary name server on your server N oO FR ND To make
93. ame rpm For deb package based Linux systems issue the command apt get nstall package name or FreeBSD systems to install from a package issue the following command kg add pgsql lt version gt tgz o install from ports issue the following commands cd usr ports databases postgresgql lt version gt server make nstall package clean HN oA OT e AUN y Configuring and Maintaining Your Server 66 Open the file var lib pgsql data postgresql conf witha text editor If you are installing PostgreSQL version earlier than 8 add the line tcpip_socket true to this file If you are installing PostgreSQL version later than 8 add the line listen addresses TI Open the file var lib pgsql data pg_hba conf with a text editor and make sure the following lines are there local DATABASE USER METHOD OPTION local samegroup all password host DATABASE USER IP ADDRESS IP MASK METHOD OPTION host samegroup all 0 0 0 0 0 0 0 0 md5 To restart PostgreSQL issue the following command at the prompt service postgresql restart To set the database server administrator s password issue the following commands at the prompt change your_desired_password to anything you like psql d templatel U postgres alter user postgres with password your desired password Now proceed to the instructions on registering your database server with Plesk To register a database
94. ames click the respective number in the Clients column The Hosting column shows a number of web sites hosted on an IP address To view the domain names of these web sites click the respective number in the Hosting column 2 To update the list of IP addresses and their status click Reread IP gt To add a new IP address to the server 1 Go to Server gt IP Addresses and click Add New IP Address as Configuring and Maintaining Your Server 51 Select the network interface for the new IP from the Interface drop down box All network cards installed on your server are shown in this drop down box Enter the IP address and subnet mask in the corresponding box e g 123 123 123 123 16 Select the type of the new IP address shared or exclusive using the IP type radio button From the drop down box select the SSL certificate for the new IP address You can select the following certificates Default certificate the certificate that comes with the Plesk distribution package However this certificate is not recognized by web browsers as it is not signed by a Certificate Authority a warning message appears The default certificate is used to provide access to the control panel via the https protocol https lt Plesk Server name or IP gt 8443 Other certificates the certificates self signed or signed by a Certificate Authority that you added to the repository of SSL certificates about adding certificates see th
95. and click OK Configuring Your Control Panel 26 Securing Communication to Server with SSL Encryption For security reasons you can access your control panel only through a secure connection provided by Secure Sockets Layer enabled hypertext transfer protocol All data you exchange with the Plesk managed server are encrypted thus preventing interception of sensitive information The SSL certificate used in the data encryption process is automatically generated and installed on the server during installation of the control panel This is the so called self signed certificate it is not signed by a recognized certification authority CA therefore upon attempt to connect to your control panel you and your customers will see warning messages in Web browsers To gain customer confidence you should purchase an SSL certificate from a reputable certification authority and install it to the control panel You can either use the facilities for purchasing SSL certificates from GeoTrust Inc provided by your control panel OR create a certificate signing request CSR from the control panel and send it to the certification authority of your choice which will create an SSL certificate for you Note If you are going to use the control panel s facilities for purchasing a certificate through MyPlesk com online store you should not use command line tools for creating the certificate signing request gt Topurchase an SSL certificate fr
96. and hosts from your network select Localnets To allow recursive queries only from your own server select Localhost 5 Click OK Configuring and Maintaining Your Server 56 Configuring Plesk to Run Behind a Firewall If you are running Plesk behind a firewall you might encounter certain problems with resolution of domain names served by Plesk when you set up a new DNS domain in Plesk its zone file includes a resource record that associates the domain name with the IP address your Plesk server is on i e an internal network address like 192 168 1 1 As the 192 168 x x IP addresses are reserved by the Internet Assigned Numbers Authority IANA for use by private networks this domain name will not be accessible to the Internet users To work around this you would have to associate this domain name with the IP address of the firewall machine in the domain s zone file Domains gt domain name gt DNS We recommend using the DNS zone template Server gt DNS to automate association of the newly added domain names with appropriate IP addresses Let s consider setting up a Plesk server running on 192 168 1 1 in a private network protected by a firewall which is running on 11 22 33 44 1 Click the Server shortcut in the navigation pane 2 Click the DNS icon under the Services group 3 Locate all resource records of A type As you cannot edit any of these records you should delete them and then create the new records be sure to
97. and paid subscription blackhole lists with your server Visit http spamlinks net filter dnsbl lists htm http spamlinks net filter dnsbl lists htm and choose a DNSBL server you want to use gt To switch on spam protection based on DNSBL 1 Click the Server shortcut in the navigation pane oo 4 5 Configuring and Maintaining Your Server 61 Click the Mail icon in the Services group Select the Switch on spam protection based on DNS blackhole lists check box In the DNS zones for DNSBL service input box specify the host name that your mail server should query for example sbl soamhaus org Click OK Now e mail messages from known spammers should be rejected with an error code 550 connection refused Setting Up Support for Sender Policy Framework System gt To set up support for Sender Policy Framework on your server 1 2 3 Click the Server shortcut in the navigation pane Click the Mail icon in the Services group The server wide mail preferences screen will open on the Preferences tab Select the Switch on SPF spam protection check box and specify how to deal with e mail To accept all incoming messages regardless of SPF check results select the Create only Received SPF headers never block option from the SPF checking mode drop down box This option is recommended To accept all incoming messages regardless of SPF check results even if SPF check failed due to DNS lookup problems select the In ca
98. ation client account does not have the resources to accommodate the new domains the lacking resources will be highlighted To allocate the required amount of resources to the destination client account go to Clients gt client name gt Limits adjust the amount of resources available to the accordingly and start the domain transfer procedure again You can also choose IP addresses for transferred domains by selecting the destination IP address from the New IP address menu corresponding to the required domain Click Finish to complete the procedure Suspending and Unsuspending Domains On on y To suspend a domain Select the Domains shortcut in the navigation pane Click the domain you need Click Switch off The domain will be suspended its Web FTP and mail services will no longer be accessible to the Internet users and domain owner will not be able to log in to the control panel To unsuspend a domain Select the Domains shortcut in the navigation pane Click the domain you need Click Switch On Serving Your Customers 167 Removing Domains gt 1 2 hon y To delete a domain with its content Click the Domains shortcut in the navigation pane Select a check box corresponding to the domain name you wish to remove Click Remove Selected confirm removal and click OK To delete a subdomain with its Web content Click the Domains shortcut in the navigation pane Click the domain name you ne
99. ave directories in a site that only authorized users should see restrict access to these directories with password protection Serving Your Customers 146 Protecting a Resource oh WN 7 8 9 To password protect a directory in your site and to specify authorized users Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Directories icon in the Hosting group Click Add New Directory Specify the path to the directory that you wish to password protect This can be any directory existing in the site for example private If the directory that you would like to protect has not yet been created specify the path and the directory name Plesk will create it for you Specify in what location also called document root your password protected directory resides or will reside For example To protect the httpdocs private directory type private in the Directory name box and select the Non SSL check box To protect the httpsdocs private directory type private in the Directory name box and select the SSL check box To protect your CGI scripts stored in the cgi bin directory leave in the Directory name box and select the cgi bin check box Make sure there are no white spaces after the slash symbol otherwise a protected directory will be created with the name consisting of white spaces In the Header Text box type a resource description or a welcomi
100. avigation pane Click the DNS icon in the Services group Click the Default icon in the Tools group on y You can specify whether your DNS server should provide recursive service for queries With recursive service allowed your DNS server when queried performs all the lookup procedures required to find the destination IP address for the requestor When recursive service is not allowed your DNS server performs minimal number of queries only to find a server that knows where the requested resource resides and to redirect the requestor to that server Therefore recursive service consumes more server resources and makes your server susceptible to denial of service attacks especially when the server is set to serve recursive queries from clients outside your network After your install Plesk the built in DNS server defaults to serving recursive queries only from your own server and from other servers located in your network This is the optimal setting If your upgraded from earlier versions of Plesk your DNS server defaults to serving recursive queries from any host gt If you want to change the settings for recursive domain name service Click the Server shortcut in the navigation pane Click the DNS icon in the Services group Click the DNS Preferences icon in the Tools group Select the option you need koOND To allow recursive queries from all hosts select Any host To allow recursive queries from your own server
101. ayed Click Add New Certificate Specify the certificate properties Certificate name This will help you identify this certificate in the repository Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the host name for which you wish to purchase an SSL certificate For example your domain com Enter your e mail address Click the Self Signed button Your certificate will be generated and stored in the repository Configuring Your Control Panel 29 Customizing Your Control Panel The control panel s Desktop view and Standard view as described in the chapter Becoming Familiar with Plesk s Interface on page 16 have different customization settings which are adjusted in different areas of the control panel To customize the Desktop view refer to the section Customizing the Control Panel in the Desktop View on page 43 To customize the Standard view that is all areas and screens of the control panel except for Desktop refer to the section Customizing the Control Panel in the Standard View on page 31 Note that you can choose to have in your control panel only Desktop view only Standard view or both views at once to do this you need to obtain and install a license key that supports the required interface view However
102. b space will be created inside the Web server s directory and necessary user accounts will be created on the server Note If the site is hosted on another machine and you wish to set up your control panel s DNS server only to serve the DNS zone for that site select either Frame forwarding or Standard forwarding option With standard forwarding a user is redirected to the site and the actual site s URL is shown in the user s browser so the user always knows that he or she is redirected to another URL With frame forwarding a user is redirected to the site without knowing that the site actually resides at another location For example your customer has a free personal web site with his or her Internet Service Provider or a free Web host and the Web site address is http www geocities com myhomepage The customer purchased a second level domain name www myname com and wants you to provide domain forwarding to his Web site In this case you would normally choose the Frame forwarding service See the chapter Serving Domain Names for Sites Hosted on Other Servers Domain Forwarding for details Specify the properties of a hosting account Serving Your Customers 120 SSL support Secure Sockets Layer encryption is generally used for protecting transfer of sensitive data during online transactions on e commerce Web sites that run on dedicated IP addresses SSL certificates that participate in the encryption process are usually applied to a si
103. can host for other users under his or her domain This service is mostly used in educational institutions that host non commercial personal pages of their students and staff These pages usually have web addresses like http your domain com username If you wish to allow execution of scripts embedded in personal web pages select also the Allow the web users scripting check box See the Hosting Personal Web Pages on page 153 section for details Maximum number of databases Specify the number of databases that can be hosted in a domain Maximum number of mailboxes Specify the number of mailboxes that can be hosted ina domain Mailbox quota Specify the amount of disk space in kilobytes that is allocated to each mailbox in a domain Maximum number of mail forwarders Specify the number of mail forwarders that can be used in a domain Maximum number of mail autoresponders Specify the number of automatic responses that can be set up in a domain Maximum number of mailing lists Specify the number of mailing lists that the domain owner can run in a domain The mailing lists are served by the GNU Mailman software which may or may not be installed on the server If it is not installed and your customers would like to use it you may want to to install it To allow the use of mailing lists you should also put a check mark into the Mailing lists check box under the Preferences group Maximum number of Java applications Specify the max
104. cation by typing its URL which can be too long to remember gt To access the web interface of an application do any of the following Type the URL in your browser For example http your domain com forum Go to Domains gt domain name gt Web Applications and click amp corresponding to the application you need f you chose to add a hyperlink button to your Plesk control panel during installation of an application then click the respective button on the domain administration screen Domains gt domain name or navigation pane gt To reconfigure an application or change the application administrator s password Go to Domains gt domain name gt Web Applications and click corresponding to the application you wish to reconfigure gt To uninstall an application 1 Go to Domains gt domain name gt Web Applications and select a check box corresponding to the application that you no longer need 2 Click Remove Selected confirm the removal and click OK The application will be uninstalled and its databases removed from the server Serving Your Customers 138 If you want a certain Web application to be started when someone tries to enter a domain it can be done by creating a default domain application gt 1 2 To set an application as default for a domain Go to Domains gt domain name gt Web Applications Select a check box corresponding to Web Application you want to set as default and click
105. cation for the downloaded log file to be saved to 3 Select the location and click Save oh Clearing the Action Log gt To clear the action log 1 Go to Server gt Action Log 2 Inthe Logfiles section click Clear Log 235 CHAPTER 15 Using Centralized Access to Your Numerous Plesk Servers If you have a number of Plesk managed servers you can use the control panel on one of your servers for accessing and managing the other servers To check if this feature is available within your control panel see if there is the Master shortcut in the navigation pane What the Master function can do for you is remember your credentials for accessing other Plesk managed servers almost like your Web browser s password manager When you need to log in to control panel on any of your servers you will need to get to the list of your slave servers in the control panel and click an icon The control panel running on another server will open in a new browser window In addition to giving you a single point of entry to a number of servers the Master function can also poll other servers you specify retrieve information on state of system services and resource usage and display this information in your control panel As you can see the Master function can only save you a little time and a few clicks that s all it really does If you have numerous servers and need truly centralized server management you should use Plesk Expand or HSPcomplete
106. ccccceeeceeceeeeeeeeeeeeneeceeeeesaeeeeaeeeeeeeeeaees 202 Migrating User Accounts Domain Names and Web Sites from Other Hosting Platforms 203 Performing Migration Within a Single Server cccsccceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeesaeseeeeeeaas 206 Backing Up and Restoring Your Data 211 Backing Up the Entire Server ccccccecceeesceceeececeeeeeeeaeeeeaeeeeeeeeeeaeeeeaaeseeaeeseeeeeseaeessaaesneaeeeneeeess 212 Backing Up Individual User Accounts with User s Domains ceeeeseeeeeeneeeeeeeneeeseenaeeeeeeaas 212 Backing Up Individual Domains Web Sites cee cceeceeeeceeeeeeeeneeeeeaeeeeeee scenes saeeeseaeeseaeeeeeneess 213 Scheduling BACKUPS e a a a a a a a a aaa ht se chert 213 Optimizing Server Performance cccccceeeeeeeeeeeeeeeeceeeeecaeeeeaaeeeeeeeceeeesaeeeeaeeeeeeeesaees 216 Restoring Data From Backup Archives ccccccceeeeeeeeeeeeeeeeeeeeeneeeeeeaeeeeeteeeeeeseneeeeeeeneaeeeseneaees 217 Maintaining Backup Files Repository ccccceeeceeeeeeeeeeeeeeeeeaeeeeeeeaeeeseeaaeeeseeaaeeeeeeaaeeeseeaeeeeeeaas 218 Uploading Backup Files to Server cccccccesceseeeeeeeeeeeeeeeceeeeeeaeeeeaaeseeeeeseaeessaeeseeeeeenees 219 Downloading Backup Files from Servet ccccccceceeeeeeeceeeeeceeeeeaaeeeeeeeseeeeseaeeeeaaeseeeeeeaas 219 Removing Backup Files from Server ccceecceceeeeeeeeeeeeeeeceeeeesaaeeeeneeseeeeeseaeeesaaeseeeeesaas 220 Configuring Control Panel for Using FTP Repo
107. ceforge net gt To view the information on applications you have in the vault 1 Click the Server shortcut in the navigation pane 2 Click the Application Vault icon in the Services group All applications stored in the vault are listed in the Site Application Packages group 102 hwnd y on y Plesk 8 2 for Linux Unix Administrator s Guide The icon in the first left column indicates the type of the site application the free site application requiring no license key included in the default installation of Plesk for free automatically added to the application pool of each customer you serve the commercial site application requiring a license key purchased from SWsoft additionally the commercial site application requiring a license key purchased from SWsoft additionally with no key installed at the moment Note if you wish to purchase and install a license key for a commercial application such as Plesk Professional Web Site Editor refer to the section Installing Additional License Keys for Plesk Add ons on page 23 The icon in the second column left to the site application name indicates the site application usage rules you defined free of charge automatically added to the application pools of all clients 9 commercial can be added to a client application pool only by you under certain conditions The Name column displays the name of the site application The Version column displays
108. chapter Adding User ACCOUNTS sissceckevettnecceeteashien ttecncebinteenetiteeheet teeny tieteebeetenddinekter cs 106 Modifying User ACCOUNIS lt c228 csi tie eit ees WA Saleh temic 109 Suspending and Unsuspending User Accounts ceeeeeeeeeeeeeeteeeetneeeeeeeees 115 Removing User Accounts siete ee ers tease teceaty cee lba cat oe Goch ike elem aatcs 116 Serving Your Customers 106 Adding User Accounts This chapter focuses on client level accounts that you will create for your customers or resellers If you need to create a domain administrator s account for your reseller s customer assign permissions and allocate resources see the Setting Up Hosting Account for a Web Site on page 119 section If you need to create an e mail user account see the Creating Mailboxes section gt 1 2 3 To accommodate a new customer or reseller Click the Clients shortcut in the navigation pane Click the Add New Client Account icon in the Tools group Specify the contact and billing information Contact name login name and password are mandatory fields If you have predefined user account templates you can select the template you need from the Select template drop down box Leave the Proceed to configuring client s IP pool check box selected because you should assign at least one IP address to the user otherwise the customer will not be able to host sites Click OK Allocate IP addresses to the customer Select the
109. ckup restore users quide zip and Adobe PDF at http download1 swsoft com Plesk Plesk8 0 Doc plesk 8 backup restore users quide pdf In this chapter Backing Up the Entire Server oiccireiuscissesasotenecesveeresnsdonenmeniucawsniemuteteseesedaananes 212 Backing Up Individual User Accounts with User s Domains cccccceeeeeees 212 Backing Up Individual Domains Web SiteS ccceeeeeeeeeeeeeeeeeeeeeeeeeeeenaaees 213 Scheduling BACKUPS vs ssecsrencceccncissniessnctenncrienendeereanentiecenniacensieimndiereecrenttentnn 213 Restoring Data From Backup Archives ceeeeesececeeeeeeeeeeeeeneeeeeeeeeeeteeeneaaaaes 217 Maintaining Backup Files Repository nseeesssessserrnenesseeenernrnrsserrnnnrnnnneserrnnee 218 Configuring Control Panel for Using FTP Repository ssssssseeeeeeeesssssrerrnenessee 220 Backing Up and Restoring Your Data 212 Backing Up the Entire Server gt To backup the server configuration settings and all user data you have on your hosting machine Log in as root to your server Change to the directory where Plesk is installed cd plesk_installation_directory bin Run the following command pleskbackup all lt filename gt Where the lt filename gt is a target backup file name with absolute or relative path The data will be backed up without disruption of hosting services and downtime The resulting backup archive will be placed in the directory you specified
110. com Load average 0 74 0 31 0 21 Piesk version psa v8 0 0_buld 0060119 15 os_RedHat el3 Memory usage 235 66 MB of 246 91 MB used 11 25 MB a available Operating system Linux 2 4 21 32 ELsmp S ee cpu Genuinelntel Intel Xeon TM CPU 3 06GHE Dick space usage 172 GBof 1 84 GB used 29 78 MB a avatable k ma A TEAOR haber of cers Number of domaine 2 F Server preferences j ti J Mhil Sxstem statistics A Jf Change administrator Gents J Search Eat administrator password il information Clents Domains Mainames Shorteuts Recent P Create a new chant e a TEE 5 peo Ghent john doe Domains john doe 8 Remove Seryer wide mail Create anew custom bw preferences Configure server wide Cikk to create new mai system setting server wide custom button gt Properties gt Remove IE Create a new custoen button Figure 2 Administrator s Desktop view You can switch between the views by installing the appropriate license key or use a combination of them for your control panel You can also specify what view should be shown to other control panel users To customize your control panel refer to the Customizing the Control Panel on page 43 chapter Getting Started 18 Items in the Desktop View The desktop view originally shows four sections Server Information This shows your hostname control panel version operating system and kernel versions license key number
111. d a mistake in this guide or if you have suggestions or ideas on how to improve this guide please send your feedback to userdocs swsoft com Please include in your report the guide s title chapter and section titles and the fragment of text in which you have found an error CHAPTER 2 About Plesk Plesk is a hosting automation solution that gives hosting providers full control over the managed Web hosting servers and simplifies setup and management of user accounts Web sites and e mail accounts Plesk is stable secure and reliable and the main benefit of using Plesk is that it will save you and your technical staff much time and effort all your customers and customers of your resellers will have personal isolated control panel environments and will be able to manage their sites and e mail accounts on their own In this chapter Overview of Business Model Users Accounts and Permissions ceee 10 Overview of Software Components Managed by Plesk cceeeeeeeeseeeeeeeeeees 11 What s New in This Version cecccecceeceecceeecceecceccneeeneeenecaeeeaeeeaueeaneeaneeaeees 11 About Plesk 10 Overview of Business Model Users Accounts and Permissions Plesk user accounts hierarchy is limited to three user levels client accounts domain administrator accounts e mail user accounts For your customers who need to resell hosting services or host numerous domains web sites you will create clie
112. d click Add New Mail Account Your domain name is shown to the right of sign so you only need to specify the desired name for the mailbox This can be for example your first name and last name separated by a dot a department name or any other text in Latin symbols The name should be short enough to remember It can comprise alphanumeric dash dot and underscore symbols Specify a password that you will use for accessing your mailbox Make sure that a check mark is present in the Mailbox check box then click OK Now your mailbox is created on the provider s server and you can set up your favorite e mail program so as to receive and send e mail messages through your new mailbox gt To create mailboxes for other users 1 2 Go to Domains gt domain name gt Mail and click Add New Mail Account Your domain name is shown to the right of sign so you only need to specify the desired name for the mailbox This can be for example user s first name and last name separated by a dot a department name or any other text in Latin symbols The name should be short enough to remember It can comprise alphanumeric dash dot and underscore symbols Specify a password that mailbox owner will use for accessing his or her mailbox To allow the mailbox owner to manage his or her mailbox through a mailbox administration panel select the Control panel access check box and specify the language for the user s control panel M
113. d your spam filter on a message and the results were recorded in the spam filter s database an icon amp is shown in the right column Train the spam filter In most cases you can tell if a message is spam by looking at its subject line and sender s name If they do not give you any clue try looking inside the message using your e mail program or webmail interface To mark a message as spam select the corresponding check box and click It s Spam To mark a message as not spam select the corresponding check box and click It s Not Spam To remove any information on a given message from the spam filter database select the corresponding check box and click Forget It Once finished with training you can remove spam e mails from your mailbox using your e mail program or Horde IMP Webmail interface Serving Your Customers 176 Clearing Spam Filter s Database If you have accidentally made your spam filter learn a great number of spam e mails as non spam or vice versa your spam filter will likely produce incorrect results In this case clear the spam filter s database and then repeat training To clear spam filter s database Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mailicon in the Services group Click the e mail address you need Click the Spam Filter icon in the Tools group Click the Training tab Click the Clear button NOoB
114. ddress therefore each site that needs SSL protection must be hosted on a dedicated IP address An exception to this is subdomains which you can protect with a wildcard certificate Installing an SSL certificate on a Web server that hosts several web sites with different domain names on a single IP address shared or name based hosting is technically possible however it is not recommended the encryption will be provided but users will get warning messages on attempt to connect to the secure site To allow SSL encryption for Web sites select the SSL support check box Use a single directory for housing SSL and non SSL content By default when users publish their sites through their FTP accounts they need to upload the web content that should be accessible via secure connections to the ht tpsdocs directory and the content that should be accessible via plain HTTP to the httpdocs directory For the convenience of publishing all content through a single location httpdocs directory select the Use a single directory for housing SSL and non SSL content check box FrontPage support Microsoft FrontPage is a popular web site authoring tool To enable users to publish and modify their sites through Microsoft FrontPage select the FrontPage support and FrontPage over SSL support check boxes and set the FrontPage authoring option to allowed Support for programming and scripting languages widely used in development of dynamic Web sites and s
115. de your hosting package and purchase a dedicated IP address from your provider 16 Select the SSL support check box and click OK Creating and Installing Free Self signed SSL Certificate If you do not feel like paying money for SSL certificates but still need to secure a site you can create a self signed certificate and install it on your web server This will provide data encryption however your customers browsers will show warning messages telling that your certificate is not issued by a recognized authority Thus using self signed certificates is not recommended as it will not instill confidence in customers and is likely to adversely affect the online sales of your client gt 1 2 To secure a site with a self signed SSL certificate Go to Domains gt domain name gt Certificates and click Add New Certificate Specify the certificate properties Certificate name This will help you identify this certificate in the repository Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the domain name for which you wish to generate an SSL certificate For example www your domain com Enter the domain owner s e mail address 1 Click Self Signed Your certificate will be generated and stored in the repository Return to the do
116. domain names that the customer will be able to use for his or her web sites Disk space Specify the total amount of disk space in megabytes that is allocated to the customer It includes disk space occupied by all files related to user s domains web sites web site contents databases applications mailboxes log files and backup files This is the so called soft quota when it is exceeded the user account and domain names web sites are not suspended automatically only the appropriate notices are sent to your and your customer s e mail addresses and the resource overage is indicated by the icon W shown in your and your customer s control panels to the left of the user name see the list of clients that opens when you click the Clients shortcut in the navigation pane or domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane Maximum amount of traffic Specify the amount of data in megabytes that can be transferred from the customer s web sites during a month Once the limit is reached the appropriate notices are sent to your and your customer s e mail addresses and the resource overage is indicated by the corresponding icon o shown in the control panel to the left of the user name see the list of clients that opens when you click the Clients shortcut in the navigation pane or domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane
117. e Securing Sites with SSL encryption section Click OK To remove an IP address from the server Go to Server gt IP Addresses Select the respective check box and click Remove Selected confirm removal and click OK To assign an IP address to a user Go to Server gt IP Addresses and click the respective number in the Clients column then click Add New Client Select the user account you need and click OK To revoke an IP address from a user Go to Server gt IP Addresses and click the respective number in the Clients column Select the respective check box and click Remove Selected Confirm removal and click OK To specify what web site will open when users refer to the web resource on your server by an IP address Go to Server gt IP Addresses and click the respective number in the Hosting column All sites hosted on this IP will be listed Configuring and Maintaining Your Server 52 Select the site you need and click W Set as Default To change an IP address allocation type shared exclusive or assign another SSL certificate to an IP address Go to Server gt IP Addresses and click the IP address you need Select the IP address allocation type and SSL certificate you need and click OK Configuring and Maintaining Your Server 53 Configuring DNS Services Your control panel works in cooperation with the BIND DNS server which enables you to run DNS service on the same machine where you host Web site
118. e a new preset based on an existing one click the corresponding icon Specify the configuration preset name Select the Default check box to apply this preset to the interface Specify what tasks you would like your users to accomplish through the control panel The appropriate shortcuts will be placed to the desktop The Selected tasks list shows the tasks for which shortcuts are already placed on the desktop The Available tasks list shows the tasks for which there are no shortcuts on the desktop To add a shortcut to the desktop select the required tasks in the Available tasks list and click Add gt gt To remove a shortcut from the desktop select the task that you do not need in the Selected tasks list and click lt lt Remove To show custom buttons on the desktop select the Custom buttons check box located above the list of Available tasks To show on the desktop a shortcut to functions for creating new custom hyperlink buttons select the Show the following buttons in the footer Create a new custom button check box below the Available tasks list Specify whether to show the Statistics and Favorites group and what items to show there Clearing check boxes will remove the respective items from the desktop The Favorites group shows the links to items or control panel screens that your users add to their desktops by navigating to the respective control panel screens and clicking the clicking Add To Favorites or C
119. e category to which the ticket is related To see what is inside a ticket click a ticket id or ticket subject Serving Your Customers 202 Commenting and Closing Trouble Tickets gt 1 To close a ticket when the issue was resolved or to post your comment Click the Help Desk shortcut in the navigation pane If you need to visit Help Desk on another server you manage in the Global Help Desk group click Servers then select the server you need Locate the ticket you need and click its subject or identification number To close reopen or post a comment to the ticket select the operation you would like to perform from the Ticket Event drop down box and type a new comment into the New Comment input field if required Click OK to submit Serving Your Customers 203 Migrating User Accounts Domain Names and Web Sites from Other Hosting Platforms Migration of user accounts domain names and web sites from other hosting platforms to Plesk control panel is performed by Plesk Migration Manager tool created for easy and fast migration from other competitive control panels to Plesk and also for migration from older releases of Plesk and from different platforms of Plesk At the present moment you can migrate the following platforms to Plesk Confixx 1 65 2 3 CommuniGate Pro older releases of Plesk and Slash for FreeBSD or Linux Cobalt Raq 2 3 4 550 XTR cPanel 9 10 Ensim 3 5 4 To migrate all user accounts domains a
120. e files to the web space when the limit is reached At attempt to write files users will get the Out of disk space error Hard quotas should be enabled in the server s operating system so if you see the Hard disk quota is not supported notice to the right of the Hard disk quota field but would like to use the hard quotas log in to the server shell and run the command quotaon a Shell access to server with FTP user s credentials This allows a site owner to upload securely web content to the server through a Secure Socket Shell connection however allowing shell access also poses a potential threat to the server security So we recommend that you do not allow shell access Leave the Forbidden option selected FrontPage support Microsoft FrontPage is a popular web site authoring tool To enable users to publish and modify their sites through Microsoft FrontPage select the FrontPage support and FrontPage over SSL support check boxes set the FrontPage authoring option to allowed and specify the FrontPage Administrator s login and password Serving Your Customers 121 Support for programming and scripting languages widely used in development of dynamic Web sites and server side Web applications Specify which of the following programming and scripting languages should be interpreted executed or otherwise processed by the web server Active Server Pages ASP Server Side Includes SSI PHP hypertext preprocessor PHP Common Gateway I
121. e in the list Click Subdomains Select a check box A halk to the subdomain name that you wish to remove and click Remove Selected 5 Confirm removal and click OK The subdomain configuration and its web content will be removed from the server A OND Setting Up Additional Domain Names for a Site Domain Aliases If you have registered with a domain name registrar several domain names that you would like to point to the same web site that you host on your server you should set up domain aliases If you need to serve several domain names that point to a web site hosted on another server you should set up domain forwarding see the Serving Domain Names for Sites Hosted on Other Servers Domain Forwarding on page 165 section for instructions Serving Your Customers 151 Setting Up Domain Aliases ao FWD To set up a domain alias Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Domain Aliases icon Click the Add Domain Alias icon Type the desired domain alias name for example alias com Domain aliases can comprise letters digits and hyphens Each part of the domain alias between dots should not be longer than 63 symbols Select the Synchronize DNS zone with the primary domain check box if you want the domain alias to use the same DNS zone resource records as in primary domain With this setting any subsequent changes in resource records of the primary do
122. e mail section To find out how many people visited a site from what countries and what pages of the site they viewed Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon View the statistics for the web pages or files downloaded from or uploaded to specific areas of your site To view the statistics for web pages transferred from your site over hypertext transfer protocol HTTP click Web Stats To view the statistics for web pages transferred from your site over secure hypertext transfer protocol HTTPS click Web Stats SSL To view statistics for files transferred over file transfer protocol FTP click FTP Stats To view the bandwidth usage by months click the Traffic History icon Viewing Statistics 223 To view the bandwidth usage by FTP Web and mail services in this domain click the Traffic icon Note If you use the Webalizer statistical package on your account you can customize the graphical reports shown by Webalizer For instructions refer to the Adjusting Preferences for Web Statistics Presentation by Webalizer see page 223 section Alternately you can view the Web statistics for a site by visiting the following URL https your domain com plesk stat webstat When prompted for username and password specify the FTP account credentials In this chapter Adjusting Preferences for Web Statistics Presentation by Webalizer 223 Au
123. e on the server or if you wish to specify individual objects that should be restored To restore all backed up data including server and control panel configuration applications vaults user accounts web sites databases and mailboxes with e mail messages run the command pleskrestor restore lt backup file name gt map lt map file name gt level all where the lt backup file name gt and lt map file name gt are the paths to the backup and map files respectively If you have a multivolume backup you should specify the first volume as the lt backup file name gt The data will be restored without disruption of hosting services and downtime The server configuration settings and all user data including the content of Web sites and messages in mailboxes will be overwritten To restore a user account with domains Click the Clients shortcut in the navigation pane Click the client name you need Backing Up and Restoring Your Data 218 3 Click the Backup icon in the Tools group If you wish to restore data from a file stored on an FTP server click the FTP Repository tab Click the backup file name you need Select the Restore client s preferences and account details check box Select the domains that you would like to restore Click Next gt gt If this account or any of its domains were assigned other IP addresses or database servers than specified in the backup file you will be prompted to resolve the conf
124. each module Once you install a module on the server using the control panel you are taken to the module s configuration screen If you installed the module from the command line you need to configure it via Plesk gt To access the module configuration screen Select the Modules shortcut in the navigation pane and then click the button labeled with module s name Or Select the Modules shortcut in the navigation pane and then click Manage Modules In the list of modules click the module s name presented as link Configuring and Maintaining Your Server 88 Some modules might require you to install a license key in order to be able to use them You can check out the terms of usage on the module manufacturer s web site or look them up in the control panel s Modules management screen for each module installed there is a corresponding list entry accompanied by an icon which shows whether license key is required There are three types of icon that indicate the following the module does not require a license key the module requires a license key and the key is installed the module requires a license key but the key is not installed If a module is provided by SWsoft Inc and requires a license key you can obtain it from SWsoft Inc using the License Manager function In other cases you should obtain the information on installation of license keys for modules from the module manufacturer Removing Modu
125. ect the client or domain administrator option as l Viewing Statistics 228 To receive a report on a given domain web site leave this domain option selected To receive detailed reports on each domain that belongs to a given user account select the all domains of this client option To receive reports on all domains hosted on the server select the all domains option Select the delivery interval from the Delivery frequency drop down menu and click OK You can have the report delivered each day each week or each month To change the delivery schedule for a detailed domain web site report Go to Domains gt domain name gt Report gt Report Delivery Under the Frequency column click a hyperlink corresponding to the delivery schedule you would like to change Adjust the settings as required and click OK To stop receiving the domain reports Go to Domains gt domain name gt Report gt Report Delivery Select a check box corresponding to the delivery schedule and click X Remove Selected Confirm removal and click OK Viewing Statistics 229 Viewing Log Files and Configuring Recycling of Log Files All connections to the Web server and requests for files that were not found on the server are registered in log files These log files are analyzed by the statistical utilities running on the server which then present graphical reports on demand You may want to download these log files to your computer for processing by
126. ectly you may also want to purchase one or few misspelled versions of your domain name that you will point to your original site To give you a real life example of how this can be there is the Google search engine with a primary web site address www google com Knowing that people sometimes swap two adjacent letters or type more letters than required the three additional domain names pointing to the original site were set up www gogle com www goolge com and www gooogle com Once you have decided on the right domain name you can register it with a domain name registration authority or ask your service provider to do that for you Registration cost varies among registrars usually from 4 to 10 US dollars per year It is possible to register and manage domain names through Plesk if your service provider enabled this option To register a domain name through Plesk click Register on your Home page You will be taken to MyPlesk com website where a simple step by step wizard will guide you through the registration procedure Serving Your Customers 118 To manage domain names through Plesk click Manage on your Home page You will be taken to MyPlesk com website where you can log in and manage your domain names Serving Your Customers 119 Setting Up Hosting Account for a Web Site gt To host a web site on the server 1 2 3 4 Click the Clients shortcut in the navigation pane Click the required client in the list Cl
127. ed Click the Subdomains icon in the Hosting group Select the check box corresponding to the subdomain you wish to remove Click Remove Selected confirm removal and click OK 168 CHAPTER 8 Using E mail Services You can use a number of different e mail services with a single e mail account For example you can have an e mail address that will accept mail as any standard mailbox forward to a number of recipients and send an automatic response to the original message sender If you are going to serve mailboxes under a specific domain with an external mail server follow these steps 1 Go to Domains gt domain name gt DNS Settings 2 In the Record type column locate an MX record and click the respective link in the Host column on the left 3 In the Enter mail exchanger box type the external mail server s host name for example mailserver example com 4 Click OK 5 Click Up Level to return to the domain management screen 6 Click Mail 7 Click Switch Off In this chapter Creating MailbOx S iriri irene E E E EE 169 Setting Up Your E mail Program for Retrieving Mail from Your Mailbox 170 Accessing Your Mail from a Web Browser eeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeteeee 171 Protecting Mailboxes from Spam ss csccre ce hs eared ace caads detente tate eati mete 172 Protecting Mailboxes from VirUS S cccceeeeeseeceeeeeeeeeeeeeeeeeeeeeeeeeeeeessnnaaaeeeeeees 177 Suspending and Unsusp
128. ed a POST request to a GET request with long query information when the client has descended into a URI black hole of redirection e g a redirected URI prefix that points to a suffix of itself or when the server is under attack by a client attempting to exploit security holes present in some servers using fixed length buffers for reading or manipulating the Request URI 415 Unsupported Media Type The server is refusing to service the request because the entity of the request is in a format not supported by the requested resource for the requested method 500 Internal Server Error Could not retrieve the HTML document because of server configuration problems 501 Not Implemented The server does not support the functionality required to fulfill the request This is the appropriate response when the server does not recognize the request method and is not capable of supporting it for any resource 502 Bad Gateway The server while acting as a gateway or proxy received an invalid response from the upstream server it accessed in attempting to fulfill the request Serving Your Customers 158 gt To configure Plesk s web server to show custom error pages for a domain 1 Switch on support for custom error documents through Plesk Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Setup Select the Custom Error Documents check box 5 Click OK 2 If you access Plesk remotely con
129. eed Click the DNS icon Click the hyperlink in the Host column corresponding to the resource record you want to modify Modify the record as required and click OK To modify the entries in the Start of Authority SOA record for a domain Click the Domains shortcut in the navigation pane Click the domain name you need Click the DNS icon Click SOA Preferences Specify the desired values TTL This is the amount of time that other DNS servers should store the record in a cache Plesk sets the default value of one day Refresh This is how often the secondary name servers check with the primary name server to see if any changes have been made to the domain s zone file Plesk sets the default value of three hours Retry This is the time a secondary server waits before retrying a failed zone transfer This time is typically less than the refresh interval Plesk sets the default value of one hour Expire This is the time before a secondary server stops responding to queries after a lapsed refresh interval where the zone was not refreshed or updated Plesk sets the default value of one week Minimum This is the time a secondary server should cache a negative response Plesk sets the default value of three hours Click OK Serving Your Customers 162 Removing Resource Records ooh won To remove a resource record from the zone Click the Domains shortcut in the navigation pane Click the required domain n
130. eeeeeeeeees 200 Migrating User Accounts Domain Names and Web Sites from Other Hosting PIA OMS iiis ccecsudicradeelvcssvedsive hi Aiwesteedsave a a e aap daaa rea 203 90 Before You Start Serving Your Customers This section explains the actions you are suggested to do before you start serving your customers Simplifying Setup of User Accounts If you are going to serve numerous users you may want to create account configuration presets referred to as client templates that will simplify setting up user accounts for new customers The templates cover all resource usage allotments permissions and limits that you can define for a user account gt To create a client template 1 2 3 4 Click the Clients shortcut in the navigation pane Click the Client Templates icon in the Tools group Click Add New Client Template Specify the template properties Template name Specify a name for this template During setup of a new user account you will be prompted to select the required template by its name Therefore we recommend that you choose a meaningful name that corresponds to one of your hosting plans or describes the amount of allotted resources For example Reseller account 5GB disk space 100 domains Access to control panel Specify whether the customer will be able to access the control panel for managing his or her account and sites Domain creation Specify whether the customer will be able to set up hosting accounts
131. eeeeees 150 Hosting Personal Web Pages on Your Web Serve cccecceeeeeeeeeeeeeteeeseaeeeeneeeeeeeees 153 Setting Up Anonymous FTP Access to the Server ccccccceeeeeeeeeeeceeeeeeeaeeeeaeeteeeeesaees 155 Customizing Web Server Error Messages cccesceceeeeeceneeeesaeeeeeeeceeeesaeeesaeeeeeeeeeaes 157 Customizing DNS Zone Configuration for DOMAINS cccceeeeeeseeceeeeeeeeeeeneeeeeeeeeeaees 159 Serving Sites with External Domain Name Servers cccccceeeeeseeceeeeeseeeeeseeeeeeeesaees 163 Serving Domain Names for Sites Hosted on Other Servers Domain Forwarding 165 Transferring Domains Between User ACCOUNTS 0 ccccceeeeeeeeeeeeneeeeeeaeeeeeeaaeeeeeeaaeeeeeeaas 166 Suspending and Unsuspending Domains ccccceeeceeeeeeeeeeeeeeeeeeeeeeeeseaeeesaeeeeeeeeeaees 166 Removing Domains cca uGandiaiiiiadia nui iial saa aia aida ada 167 Using E mail Semice Sarani wen tial nl ac tien tinh etiant din tea ee andan 168 Creating MallbOxeS 2 20 diets oid a a e a aaa ainda thai 169 Setting Up Your E mail Program for Retrieving Mail from Your Mailbox eeee 170 Accessing Your Mail from a Web BrowSe l ccccceeeeeeeeeeeneeeeeeeaeeeeeeaaeeeseeaaeeeeneaeeeeeeaas 171 Protecting Mailboxes from Spam ccscccesceceeececeeeeeeeaeceeeeeceaeeeeaaeeeeneeseeeeeseaeeeeaaeseeneesaas 172 Protecting Mailboxes from Viruses 0 2 eeeeeeeeenneeeeeenaeeeeeeaaeeeeeeaaeeeseeaaeeeeeeaaeee
132. eeeseeeeeeeaeeesaaeeeeneeseeeesaeeeeaeeeeneeeaas 74 Configuring Help Desk 0 ceccccccceeeeeeeceeeeeceeeeeaaeeeeeeeceeeeecaaeeeeaaeseeeeeaeeesaaesdeaeeseeeescaeeseaeeeeeeesaas 78 Adjusting System Date and Time ccccccceeceeeeeteeeeeceaeeeeeaeeeeeeeceaeeesaaeeesaaeseneeeseaeeesaeeneeeseeeees 80 Starting Stopping and Restarting Services 0 ceccceeecceceeeceeeeeeeeeeeeeeeeesaaeseeaeeseeeesaeeseaaeeeeeeeeaas 81 Enabling Piped Logs for Web Server to Reduce the Risk of Web Service Disruption 82 Monitoring Mail Server Message Queue and Troubleshooting Mail Congestion 82 SCMEGUNIMGAASKS sacs acct sf beta scale oe sa a baer ey oae eset ee duet aaa esac eePuag tec bevassthageds E een tease 84 Extending Plesk Capabilities with Modules ccccccceeeeeeeeeceeeeeceaeeeeeaeeseneeseeeeesaeeesaeeseneeesaees 86 Installirig Modules esa ani aa E E boeeee dec A T OE T acted 87 Configuring and Managing Modules ccccccceeceeeeeteeeeeceneeesaeeeeaeeseneeeseaeeesaeeeeeeeseeneess 87 Removing Mod le S crire ennan e T ATE T beansidcaeetene 88 Serving Your Customers 89 Before You Start Serving Your CUStOMESS ccccceeceeeeeeeeeaeeeeeeeceeeeeeaeeeeaaeseeeeeseaeeesaeeseneeeeaees 90 Simplifying Setup of User ACCOUNTS cccccceceeeceeeeeeeeeee cee eeeeaeseeneeseeeeesaeeesaeeseaeeeeeneess 90 Simplifying Setup of Domains and Web Sites ceccceceeeeeeeeeeeeeeeteeeeeseeeeeeaeeteeeeeeeeeess 94 Prep
133. elect the the e mail address specify option and type the e mail address To send the reports to the client select the the client option To send the client reports to all respective clients select the Report on all clients option Select the delivery interval from the Delivery frequency drop down menu and click OK You can have the report delivered each day each week or each month To change the delivery schedule for an account status report Go to Clients gt client name gt Report gt Report Delivery Under the Frequency column click a hyperlink corresponding to the delivery schedule you would like to change Adjust the settings as required and click OK To stop receiving the account status reports Go to Clients gt client name gt Report gt Report Delivery Select a check box corresponding to the delivery schedule and click X Remove Selected Confirm removal and click OK To receive detailed reports on one or several domains web sites on a regular basis Go to Domains gt domain name gt Report gt Report Delivery then click Add Delivery Schedule To receive the report to your e mail address registered with the system select the server administrator value from the Deliver to drop down menu To receive the report to another e mail address select the e mail address specify option and type the e mail address If this domain name web site belongs to another user you may want to send the report to that user sel
134. elected tasks list shows the tasks for which shortcuts are already placed on the desktop The Available tasks list shows the tasks for which you do not yet have shortcuts on your desktop To add a shortcut to the desktop select the required tasks in the Available tasks list and click Add gt gt To remove a shortcut from the desktop select the task that you do not need in the Selected tasks list and click lt lt Remove To show your custom buttons on the desktop select the Custom buttons check box located above the list of Available tasks To show on the desktop a shortcut to functions for creating new custom hyperlink buttons select the Show the following buttons in the footer Create a new custom button check box below the Available tasks list Specify whether to show the Statistics and Favorites groups and what items to show there Clearing check boxes will remove the respective items from the desktop The Favorites group shows the links to items or control panel screens that you added to desktop by navigating to the respective control panel screens and clicking Add To Favorites or Create Shortcut Click OK oo 25 Configuring Your Control Panel 46 To customize desktop for your resellers and customers who have several domains client accounts Go to Server gt Interface Management gt Desktop Presets tab and click the Default Client Desktop shortcut in the list of desktop presets If you wish to creat
135. emove f you want domain administrators to receive your message select the Domain Administrators check box and select the required scope of recipients All to send message to all domain administrators Selected only to send message only to the domain administrators you select All except selected to send message to all domain administrators except the ones you select To select several domain administrators click Select Addresses to the right of the Domain Administrators check box note that this button is not available if All mode is selected select the required domain administrators in the Available domain administrators field and click Add gt gt To remove domain administrators from the list of selected domain administrators select the required domain administrators in the Selected domain administrators field and click lt lt Remove You can see your choice of selected clients and domain administrators anytime by clicking the respective Show Hide Selected button lf you want to send a copy of this message to your e mail select the Plesk Administrator check box 5 Specify the subject of your message in the Subject field 6 Enter your message in the Message text field in plain text format If you want Plesk to automatically insert the recipient names into your message use the lt name gt variable The names will be taken from the information specified in the Contact name field 7 Serving Your Customers 195 If you wa
136. emove a shortcut from the desktop select the task that you do not need in the Selected tasks list and click lt lt Remove To show your custom buttons on the desktop under Tools select the Custom buttons check box Specify whether to show the Statistics and Favorites group and what items to show there Clearing check boxes will remove the respective items from the desktop The Favorites group shows the links to items or control panel screens that you added to desktop by navigating to the respective control panel screens and clicking Add To Favorites or Create Shortcut icon Click OK To add items to the Favorites group of the desktop Navigate to the control panel screen you need Click either the Add To Favorites or Create Shortcut icon in the upper right corner of the screen If you want to specify a custom label and description for the shortcut clear the Use default check boxes and specify the desired label and description then click OK To modify label or description for a shortcut in the Favorites group On the desktop click the shortcut that you wish to modify Click the Edit Favorite or Edit Shortcut icon in the upper right corner of the screen Modify the label and description as desired and click OK OR Configuring Your Control Panel 44 1 On the desktop click the icon corresponding to the shortcut that you wish to modify 2 Modify the label and description as desired and click OK g
137. ending Mailboxes cccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeenaaees 178 REMOVING Mailbox S iecccsccseed acereis tia tec E E E enone 179 Switching off the Mailbox Service When You Have Decided to Turn Your Account into a Mail Forwarder 2 40 24 cte eee ea hide iWeanueceeana wa ee es 179 Setting Up Mail Forwarding to a Single E mail Address ceeeeeeeeeeetees 180 Setting Up Mail Forwarding to Multiple E mail Addresses cccccccccscseeeeees 182 Removing Mail Forwarders o svsci nusetaaeeitentelan aiGateeuels a eheeeeeniardaneed 184 Setting Up Automatic Reply ty siscccseciesccseccctiedacees cetetagseadeteee a dersedteledateedemseaatets 185 Switching off Automatic Reply ecceccccccceeeeeeeeeeeeeceeeeeeeeeeesneseeeaeeeeeeeetenesaaaaes 187 Setting Up Site Wide Preferences for Handling Mail to Nonexistent Users Mail ROWING ices soa a cae eet era a a E Sante Cee ae 188 Introducing Similar Changes to a Number of Mail Accounts at Once 189 Sending E mail Notices to Multiple Customers at Once eeeeeeeeeeeeeeeteees 190 Maintaining Mailing Lists c cece ceeeeeeee eter ee eeeeecneeeeeeeeeeeeeecenaaeeeeeeeeeeeeeneaaees 196 Serving Your Customers 169 Creating Mailboxes If you wish to have an e mail address associated with a site like yourname domain com you should create a mailbox To do this gt 1 2 To create a mailbox Go to Domains gt domain name gt Mail an
138. eneaaeeeeneaas 177 Suspending and Unsuspending Mailboxes ccccccecececeeeeeeeeeeeeeeeceeeeesaeeeeaeeeeeeeesaees 178 Removing MailbOXeS sacda a ra aa r a T AAE AEAEE 179 Switching off the Mailbox Service When You Have Decided to Turn Your Account into a Mail F rwardoT edene a a E EA E E AA A E AE 179 Setting Up Mail Forwarding to a Single E mail Address ccsceeeeeeeeeeeeeetteeeeeeeesaees 180 Setting Up Mail Forwarding to Multiple E mail Addresses ccccccccesseessesteeeseseees 182 Removing Mail Forwarders cceeeececeeeeenneeeeeenaeeeeeeaaeeeeeeaaeeeeeeaaeeeseeaaeeeseeaaeeeeeeaeeeeneaas 184 Setting Up Automatic Reply 0 c cccceeeeeeeeeeeeeeeaeeeeeeeeeeeeeceaeeeeaaeeseaeeseeeesaeeesaeseeeeeeeaees 185 Preface Switching off Automatic Reply ccccceeceeeceeeeeeeeeceeseeseeeeecaeeeeaaeeeeneeseeeesaeeesaeeeseeeesaees 187 Setting Up Site Wide Preferences for Handling Mail to Nonexistent Users Mail Bounce 188 Introducing Similar Changes to a Number of Mail Accounts at Once 189 Sending E mail Notices to Multiple Customers at ONCE 0 ccccesceceeeeeeeeeeeteeeeeeesaees 190 Maintaining Mailing Lists eses E T AN 196 Using Help Desk for Resolving Your Customers ISSUES eccceeeeeeeeeeeteeeeeeeeeeteaeeeeeeeseeeeees 200 Viewing Trouble Tickets in Your Help DeSk ceeceeeeeeeeeeeeeeeeaeeeeeeaeeeseeaeeeeeeaeeeeeeaas 201 Commenting and Closing Trouble Tickets c
139. er shortcut in the navigation pane 2 Click the Interface Management icon in the Control Panel group The following information is displayed Language status icon shows the current status of the language pack Q language pack is accessible to users not accessible D the language pack is not available to users because the limit on the number of language packs supported by your current license is exceeded Note you can make a language unavailable to control panel users To do this click an icon O To make a language available to users click an icon Language code contains the four letter language code Language shows the name of the language hwnd y on y Configuring Your Control Panel 39 Country displays the countries where this language is native Used displays the number of control panel users at all levels that use this language in their interface To install a new language pack that you downloaded from SWsoft web site Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Add Locale button Enter the path to the language pack file or use the Browse button to locate it If you use an RPM based system use language pack files with the rpm file name extension If you use a DEB based system use the language pack files with the deb file name extension If you use a FreeBSD system use language pack files with the tgz or tbz
140. erface customization template menu select the customization template you need and click OK as Note In the list of templates the template currently used for the administrator s interface is shown in italic The default template name is displayed in bold If you are using the default template it is marked as bold italic gt To assign a template to a client account 1 Go to Server gt Interface Management gt Interface Templates tab 2 Inthe list of templates click the number in the Usage column This number shows the number of client accounts that currently use this template 3 Click Add New Client to assign this template to another client account 4 Inthe list of clients that do not use this template select one or several client accounts and click OK The template will be assigned to the selected client accounts Note You can also assign a template to a client when you are creating a new client account or editing client account preferences To create a new account click Clients in the navigation pane then click Add New Client Account To edit client account preferences click Clients in the Navigation pane and then click the client name you need Removing Templates gt To remove one template or several templates from the control panel 1 Go to Server gt Interface Management gt Interface Templates tab 2 Select a template or several templates using the check boxes on the right 3 Click Remove Selected 4 Confirm
141. ers 185 Setting Up Automatic Reply If you are going on vacation and will not be able to check your mail for a while you may want to leave a vacation notice that will be automatically sent to your correspondents once they send e mail to your address This is done with automatic reply facility also referred to as autoresponder Aside from vacation notices organizations can use automatic replies to notify customers that their orders or technical support requests were received and will soon be processed Automatic replies can include prewritten messages in plain text or HTML format and they can contain attached files as well gt To set up automatic reply for a mailbox 1 2 3 4 ol Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon Click the e mail address for which you wish to set up an automatic reply Click the Autoresponders icon in the Tools group If you are not going to attach any files to the automatic reply proceed to the step 6 To attach a file to the automatic reply 1 Click the Attachment Files icon in the Tools group 2 Click Browse to locate the file and once selected click Send File The file will be added to the attachment files storage and you will be able to attach this file to a number of different automatic replies 3 Once finished click Up Level and proceed to the next step Click the Add New Autoresponder icon in the Tools gr
142. ers not registered with the control panel a for anonymous FTP users TB for domain or web site administrators YB for subdomain administrators 8 for web users owners of personal web pages without individual domain names Status The current status of FTP connection FTP user login The login name used for access to FTP account Domain name The domain the FTP user is currently connected to Current location The directory the FTP user is currently at File name The file name being operated on Speed Transfer speed in kilobytes Progress The file transfer operation progress in percentage IP address The IP address from which the FTP account is accessed Logon time The time lapsed since the moment user logged in Idle time The time that user was not doing anything while being connected to the server through FTP 3 To refresh the list of FTP sessions click Refresh 4 To end a session select the respective check box and click Remove Selected 232 CHAPTER 14 Logging Actions Performed by Your Customers in the Control Panel You may wish to keep track of actions performed by various users in the system All actions will be recorded in a log file that you will be able to download for viewing The following system events actions can be logged Administrator information changed System service restarted started or stopped IP address added removed changed Login settings allowed period of inactivity for all
143. ers shortcut in the path bar at the top of the screen Click the host name of a database server that you wish to make default This should be the same database server type MySQL or PostgreSQL as the one you are going to delete Select the check box labeled Use this server as default for MySQL If you have a PostgreSQL database server select the check box labeled Use this server as default for PostgreSQL Click OK Return to the list of database servers Server gt Database Servers Select a check box corresponding to the database server that you no longer need Click 2 Remove Selected Confirm the operation and click OK Important You cannot remove site applications databases this way To remove them you should uninstall the respective site applications from the domains that use them For instructions on managing databases refer to the Deploying Databases on page 134 section of this guide Configuring and Maintaining Your Server 70 Enabling Support for Adobe ColdFusion gt To install Adobe ColdFusion 1 Once you have purchased a ColdFusion distribution package copy it to your Plesk server 2 Login as root to the server and run the coldfusion 70 lin bin installation file 3 Choose your language and press ENTER 4 Read the Introduction and press ENTER 5 Read carefully the end user license agreement and accept it A pre installation check will be performed 6 Choose installation type select the
144. erver side Web applications Specify which of the following programming and scripting languages should be interpreted executed or otherwise processed by the web server Active Server Pages ASP Server Side Includes SSI PHP hypertext preprocessor PHP Common Gateway Interface CGI Fast Common Gateway Interface FastCGI Perl Python ColdFusion and Miva scripting required for running Miva e commerce solutions ol Vv RON y ea WN y N Serving Your Customers 97 Web statistics To allow domain web site owner to view the information on the number of people visited his or her site and the pages of the site they viewed select the statistical package you need from the Web statistics menu AWStats is recommended and select the accessible via password protected directory plesk stat check box This will install the statistical software of your choice which will generate reports and place them into the password protected directory The domain web site owner will then be able to access Web statistics at the URL https your domain com plesk stat webstat using his or her FTP account login and password Custom error documents When visitors coming to your site request pages that the web server cannot find the web server generates and displays a standard HTML page with an error message If you wish to create your own error pages and use them on your server or allow your customers to do that select the Custom error documents check bo
145. es icon Click the Grouped referrers tab All referrer group names will be presented in a list Select the check box corresponding to the required group name and click Remove Selected Confirm the operation and click OK Viewing Statistics 226 Hiding and Unhiding Direct Requests gt NO of WD RON y To hide direct requests Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferences icon Click the Hide Entries icon In the Entry type drop down box select the Direct request value Click OK To unhide direct requests Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferences icon All hidden entries will be presented in a list Select the check box corresponding to the Direct request entry and click Remove Selected Confirm the operation and click OK Viewing Statistics 227 Automating Report Generation and Delivery by E mail gt 1 oh oh To receive consolidated reports on one or several user accounts on a regular basis Go to Clients gt client name gt Report gt Report Delivery then click Add Delivery Schedule To receive the report to your e mail address registered with the system select the the server administrator value from the Deliver to drop down menu To receive the report to another e mail address s
146. es used and those covered by the new key select the Allow the resources usage override check box This might be helpful if you want to temporarily install a license key that covers less resources and then upgrade it through the control panel interface Click OK to install the new key to the control panel Configuring Your Control Panel 23 Installing Additional License Keys for Plesk Add ons gt kW ND To install an additional license key for an add on Plesk component Click the Server shortcut in the navigation pane Click the License Management icon in the System group Click Order Control Panel Add Ons The SWsoft online store page listing available add ons will open ina separate browser window On this page select the add ons you want to order and click Submit Because Plesk add ons are added to the license keys that already exist the Plesk Number Checking System page will open Enter the number of your license key to which you add this feature and click Submit In the next steps indicate the currency number of keys provide contact details billing address and payment method and submit the form You will be notified by e mail when your order is processed When you receive the e mail notification return to the License Management screen Server gt License Management and click Retrieve Keys to retrieve the ordered license key Plesk License Manager will retrieve the upgraded license key from the SWsoft licensing
147. esource allotments you define for a reseller can be further redistributed among reseller s customers For a full list of permissions and resource usage limits you can define refer to the Managing User Accounts on page 105 section All quotas you define for a client or domain administrator s account are soft quotas the control panel indicates resource overage by showing the respective icons in the control panel sends notices by e mail to the respective users but it does not automatically suspend user accounts or Web sites The control panel does not have a built in billing system therefore we recommend that you use a third party solution of your choice or use Plesk together with HSPcomplete About Plesk 11 Overview of Software Components Managed by Plesk Plesk control panel works in cooperation with the following third party software components and services Bind DNS server Apache Web server ProFTPd FTP server MySQL and PostgreSQL database servers Qmail mail server Courier IMAP IMAP POP3 server Mailman mailing list server Spamassassin anti spam software Dr Web antivirus Webalizer and AWStats statistical packages Tomcat After installation of Plesk package all essential services such as DNS Web FTP and Mail are configured to run with the default optimal settings so you can start serving your customers right away However we recommend that you review the default settings to make sure that t
148. etting Up SpamAssassin Spam Filter on page 59 section DNS blackhole lists This soam prevention system is based on DNS queries made by your mail server to a database which contains known and documented sources of spam as well as an extensive listing of dynamic IP addresses Any positive response from this database should result in your mail server returning a 550 error or rejection of the requested connection To configure your mail server for working with DNSBL databases proceed to the Switching On Spam Protection Based on DNS Blackhole Lists on page 60 section Sender Policy Framework SPF This spam prevention system is also DNS query based It is designed to reduce the amount of spam sent from forged e mail addresses With SPF an Internet domain owner can specify the addresses of machines that are authorized to send e mail for users of his or her domain Receivers that implement SPF then treat as suspect any e mail that claims to come from that domain but fails to come from locations that domain authorizes To learn more about SPF visit http www openspf org howworks html To enable filtering based on SPF proceed to the Setting Up Support for Sender Policy Framework System on page 61 section Server wide black and white lists Black and white lists are standard mail server facilities You can use the black list to specify the domains from which mail must not be accepted and white list to specify the IP addresses of machi
149. file name extension If you use a MacOS system use language pack files with the sh file name extension Click OK to install the language to the system To uninstall a language pack from the control panel Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Select the appropriate check box and click Remove Selected On the next page confirm the removal operation If the language pack you have just removed is used by some other users their interface language will be automatically set to the default language The default language of the Plesk distribution package en US cannot be removed Installing and Uninstalling Control Panel Themes Skins You can develop and use custom skins for your control panel Be aware that use of skins created by third parties can be dangerous as the skin packages can contain malicious code We strongly recommend that you use only the skins received from the trusted sources gt 1 2 3 To view currently installed skins Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Skins tab hwnd y Configuring Your Control Panel 40 To download a skin package Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Skins tab Click the appropriate l icon or click a skin title and then click
150. for example 6 If you are missing your e mails because your spam filter thinks they are junk try reducing filter sensitivity by setting a higher value in the The score required before a mail is considered spam box Note To further improve spam filter accuracy you may want to train your spam filter on e mail messages you receive see the instructions on improving accuracy of spam detection in the following section What to do with spam mail If you are sure that your spam filter is accurate you may want to set the filter to automatically delete all incoming messages recognized as spam To do this select the Delete option If you wish to filter mail with the software on your local computer select the Mark as spam and store in mailbox option and then specify how spam filter should mark the messages recognized as spam X Spam Flag YES and X Spam Status Yes headers are added to the message source by default and if you want the spam filter will also include a specific text string to the beginning of Subject line To include a desired combination of symbols or words to the message subject type it into the Add the following text to the beginning of subject of each message recognized as spam box If you do not want the spam filter to modify message subject leave this box blank If you want to include into the subject line the number of points that messages score type SCORE_ in this box If you do not want to receive e mail from s
151. g resellers who manage their servers through Plesk control panel and have access to server administrator s account in the control panel Typographical Conventions Before you start using this guide it is important to understand the documentation conventions used in it The following kinds of formatting in the text identify special information Formatting Type of Information Example convention Special Bold Items you must select such as Go to the System tab menu options command buttons or items in a list Titles of chapters sections and Read the Basic subsections Administration chapter Italics Used to emphasize the The system supports the importance of a point to so called wildcard introduce a term or to character search designate a command line placeholder which is to be replaced with a real name or value Monospace The names of commands files The license file is located and directories in the http docs common licenses directory Preface 8 Preformatte On screen computer outputin 1s al files g your command line sessions total 14470 source code in XML C or other programming languages Preformatte What you type contrasted with cd e Bole on screen computer output root rpms php CAPITALS Names of keys on the SHIFT CTRL ALT keyboard KEY KEY Key combinations for which the CTRL P ALT F4 user must press and hold down one key and then press another Feedback If you have foun
152. ger icon and then click the Start Migration icon 9 Specify your host as the data source and proceed with migration as usual 10 Once the migration is completed you need to reboot server to start it from chroot partition 11 Remove the NO_RESTART_DAEMON parameter from etc psa psa conf file 12 Make sure that everything works correctly In case of errors you can reboot to your previously used partition with other control panel gt To boot to the chrooted environment 1 Add to the boot manager an item for booting up from the partition with chrooted environment Example Let s suppose you have Fedora Core 2 operating system and GRUB boot manager installed 1 Change to the boot grub directory 2 Check out where your chrooted environment is set up using the command fdisk 1 Disk dev sda 2097 MB 2097152000 bytes 128 heads 32 sectors track 1000 cylinders Units cylinders of 4096 512 2097152 bytes Device Boor Sicaicc Enel Blocks Id System dev sdal 1 50 102384 83 Linux dev sda2 Bil QS IISI L2 83 Linux dev sda3 920 1000 165888 82 Linux swap Disk dev sdb 2418 MB 2418016256 bytes Serving Your Customers 208 255 heades 63 Sectors icmack 293 Cylinders Unies sCvindeasmom m6 OG Sa neeo eZ eo 2752 3 Moyes Device Boor Sicaicc Ene Blocks Id System dev sdb1 1 293 2353491 83 Linux In our case it is the partition dev sdb1 1 Open file grub conf or menu list ina text editor and
153. gt To log in to your Plesk control panel 1 Open your web browser and in the address bar type the URL where your Plesk control panel is located For example https your domain com 8443 where your domain com is the domain name of your Web host 2 Press ENTER Plesk login screen will open 3 Type the user name admin and your password into the Login and Password boxes respectively If this is your first login to the freshly installed control panel use the default password setup 4 Ifyou log in for the first time select the language for your control panel from the Interface language menu If you had previously specified the interface language and saved it in your interface preferences leave the User default value selected 5 Click Login After your first login you should accept the license agreement and then specify the host name and IP addresses to assign to the server 6 Read carefully the terms of the License Agreement and if you agree to all the terms select the agree to the terms of this license agreement and Do not show it again check boxes 7 Click Accept to proceed to the postinstall configuration 8 Inthe Full hostname field enter your server s host name This should be a fully qualified host name but without a trailing dot e g host domain tld 9 Specify the IP address that will be used as the default address of your server You have the following two options Select one of your existing IP
154. gt domain name gt Web Applications gt Java Applications tab A list of installed applications will open Locate an application on the list and use the icons in the right part of the list to perform the required operations To start an application click the icon o To stop an application click the icon o To restart an application click the icon g as Serving Your Customers 139 To uninstall a Java Web application Go to Domains gt domain name gt Web Applications gt Java Applications tab Select a check box corresponding to the application that you no longer need Click Remove Selected confirm the removal and click OK The application will be uninstalled and its databases removed from the server Installing Ruby Web Applications You can install on your site custom Web applications developed in the Ruby programming language gt 1 2 3 To install on your site an application written in Ruby Go to Domains gt Domain name gt Setup Select the CGI and FastCGI check boxes and click OK Connect to your FTP account change to the htdocs directory and create a subdirectory where the application files will reside Let s call this directory your application for illustration purposes Upload the application files to the htdocs your application directory Create a file with name htaccess in this directory open it with a text editor of your choice and add the following lines into the file RewriteEngine
155. guring and Maintaining Your Server 84 Scheduling Tasks If you need to run scripts on your server at specific time use the task scheduling facility on your server to make the system automatically run the scripts for you Important To prohibit control panel users from scheduling tasks on behalf of user root create on the server s file system an empty file with name root crontab lock in the location plesk_ installation directory var During installation of Plesk the following tasks are automatically created autoreport php delivers daily weekly and monthly reports on clients and domains three separate tasks backupmng initiates scheduled backing up of domains once every 30 minutes statistics generates statistics on the limits imposed on domains such as traffic disk usage and so on mysqldump sh creates a backup copy of three MySQL databases psadump MySQL and Horde databases As all these tasks are related to domain statistics databases and reports it is strongly recommended that you neither change nor remove these tasks Note You can also schedule tasks on a per domain basis To do so follow the same procedures listed below but instead of going to Server gt Scheduled Tasks go to Domains gt domain name gt Scheduled Tasks gt To schedule a task 1 Click the Server shortcut in the navigation pane 2 Click the Scheduled Tasks icon in the Services group 3 Select the system user account
156. h Plesk interface screens and define rules for separate buttons 5 Navigate to a Plesk screen on which you want to customize interface elements 6 On the toolbar click the Customize button to switch on the customization mode 7 Click the transparent screen over a button you want to customize and select one of the following options in the drop down menu Configuring Your Control Panel 33 Hide Hide this button from all users including the administrator Admin Only Hide this button from all users but show for the administrator Show Always show this button for all users Default Reset previous customizations you have made for this button to the default settings Current customizations The Following buttons have custom settings Click them to change these settings Reset all to default o a Hide E Certificates ODBC Settings Logo Setup Admin Only H i Show E 8 When you finish customizing buttons click OK on the toolbar 9 Click Hide toolbar to exit the customization mode 10 Return to the list of interface customization templates Server gt Interface Management gt Interface templates The template you have just created is added to the list of customization templates You can now assign the template to user accounts Configuring Your Control Panel 34 Assigning Templates to User Accounts gt To assign a template to your interface Go to Server gt Edit 2 In the Administrator s int
157. h the information read from log files kept on the server This means that if you configured the system at Domains gt domain name gt Log Manager gt Log Rotation so as to keep log files only for the last month then Web statistics will be available only for the last month Custom error documents When visitors coming to a site request pages that the web server cannot find the web server generates and displays a standard HTML page with an error message If you wish to create your own error pages and use them on your web server or allow your customers to do that select the Custom error documents check box 10 Click OK Now your server is ready to accommodate the new web site and the site owner can publish the site to the server For instructions on publishing a Web site refer to the Publishing a Site on page 127 section of this guide Note If you transferred this domain name from another Web host you will need to update the host DNS address with the domain name registrar so as to point to your name servers log in to your registrar s web site locate the forms used to manage the domain host pointers and replace the current DNS host settings with your name servers host names The information on new name servers will spread across the DNS system within 48 hours If you have registered several domain names that you would like to point to a site hosted on this server you should set up domain aliases Refer to the Setting Up Addition
158. hWND y Switching off Spam Filter To switch off spam filtering for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mailicon in the Services group Click the e mail address you need Click the Spam Filter icon in the Tools group Click the Switch Off Spam Filtering icon and click OK Ouonhond y Serving Your Customers 177 Protecting Mailboxes from Viruses To defend your system from viruses do not open suspicious e mail attachments enable anti virus protection on the server side and be sure to have a firewall and anti virus software installed on your personal computer Keep your operating system up to date and timely install security hot fixes and patches Switching on Anti virus Protection gt ooh Wn To switch on anti virus protection for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon Click the e mail address you need Click the Antivirus icon in the Tools group Choose the desired mail scanning mode You can switch on scanning for incoming mail outgoing mail or both Note If Kaspersky Antivirus is used on the server then you can use the Scanning settings icon to adjust scanning settings To view the information about scanning settings click the Help shortcut in the navigation pane Click OK Switching off Anti virus Protection NO oO fF OND
159. he GNU Mailman software Maximum number of Java applications Specify the total number of Java applications or applets that can be hosted on the server hwnd y hon y Serving Your Customers 93 Validity period Specify the term for a hosting account At the end of the term all customer s domains web sites will be suspended its Web FTP and mail services will no longer be accessible to the Internet users and the reseller and his or her customers domain owners will not be able to log in to the control panel Accounts cannot be automatically renewed therefore in order to bring the hosted domain names web sites back to operation you will need to manually renew the user account Click the Clients shortcut in the navigation pane click the client name you need click the Limits icon specify another term in the Validity period box click OK then click the Switch On icon in the Tools group Clients gt client name P address allocation Specify the shared IP addresses that you wish to allocate to the customer If you wish to automatically provision dedicated IP addresses select the Allocate exclusive IP addresses to client check box and specify the number of IP addresses that should be taken from your IP range and assigned to the customer Click OK to complete creation of a template During setup of a new user account you will select the required template and the account will be created and allocated the resources you defined
160. he list of hosting parameters To change a certain feature availability for the domains select an appropriate option button Switch on Switch off or Do not change to leave it as is 6 In the Preferences section you can see the list of hosting account preferences To set a certain preferences setting for the clients or domains select an appropriate option button Switch on Switch off or Do not change to leave it as is 7 Inthe Services section available only when editing domain administrator accounts you can define the various domain services availability To do this select an appropriate option button Switch on Switch off or Do not change to leave it as is 8 Click OK Serving Your Customers 115 Suspending and Unsuspending User Accounts gt 1 2 N y N y N To suspend a user account and user s sites Go to Clients and click the client name you need Click Switch off in the Tools group Access to control panel will be blocked for the user and his or her customers site owners User s domains web sites will be suspended their Web FTP and mail services will no longer be accessible to the Internet users To unsuspend a user account and user s sites Go to Clients and click the client name you need Click Switch On in the Tools group To suspend a domain administrator account with domain web site Go to Domains and click the client name you need Click Switch off The domain web site will be suspended it
161. he resource overage is indicated by the corresponding icon W shown in the control panel to the left of the user name see the list of clients that opens when you click the Clients shortcut in the navigation pane or domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane Maximum number of web users Specify the total number of personal web pages that your customer can host for other users under his or her domains This service is mostly used in educational institutions that host non commercial personal pages of their students and staff These pages usually have web addresses like http your domain com username See the Hosting Personal Web Pages on page 153 section for details Maximum number of databases Specify the total number of databases that the customer can host on the server Maximum number of mailboxes Specify the total number of mailboxes that the customer can host on the server Mailbox quota Specify the amount of disk space in kilobytes that is allocated to each mailbox Maximum number of mail forwarders Specify the total number of mail forwarders that the customer can set up Maximum number of mail autoresponders Specify the total number of automatic responses that the customer can set up Maximum number of mailing lists Specify the total number of mailing lists that you customer can host on the server To provide users with mailing lists you should install t
162. hey satisfy your needs and create user account templates and domain templates which will simplify further setup of hosting accounts What s New in This Version Plesk 8 2 offers you the following new features and enhancements Enhancements in Auto installer Auto installer provides more detailed error messages Auto installer can retrieve and install operating system updates for RedHat Enterprise Linux ES Kaspersky Antivirus module for Plesk Now you can use Kaspersky Antivirus to scan mail traffic for viruses Kaspersky Antivirus is customizable and allows filtering of specific types of attachments For more information see the Kaspersky Antivirus Module Administrator s Guide at http www swsoft com en products plesk docs About Plesk 12 New site application format Now Plesk supports site applications in a new format which is to become the standard for all Web applications This format will be supported by a number of large hosting companies For more information visit http swdn swsoft com en opentusion 13 CHAPTER 3 Getting Started This chapter describes the first actions you need to perform after installation of the Plesk control panel In this chapter LOGOING i t PIOSK acen n n tn vebhe a e E RE 14 Becoming Familiar with Plesk s Interface eecceseeeeeeeeeeeeeeeenneeeeeeeeeeeeeeenaaees 16 Changing Your Password and Contact Information Getting Started 14 Logging in to Plesk
163. iad atendcacecnudtadedeederceeuctes 29 Adjusting Session Idle Time ccceeeeeeeeeeececeeeeeeeeeeeeenaaaeeeeeeeeeeessnsaaaaeeeeees 48 Upgrading License Key for Your Control Panel Plesk comes with a trial license key which is automatically installed to the control panel This license key allows you to create one user account host one web site and one mail box Therefore to fully use the Plesk control panel as you need you should obtain a license key from SWsoft or one of its resellers and install it to the control panel Plesk license keys have a built in expiration date This has been implemented to help prevent fraud and theft It requires the Plesk software to check with SWsoft s licensing server during a 10 day grace period prior to the expiration date to verify that the key has not been reported stolen and is being used in accordance with the End User License Agreement that is installed on only one server Once this is verified the expiration date is prolonged Plesk will attempt to connect over TCP IP to the licensing server through port 5224 Please make sure that this is not blocked by a firewall The update process runs automatically and the Plesk Administrator does not need to do anything unless there is a problem Should the Plesk key expire check your firewall and then go to Server gt License Management and click Retrieve Keys If the key cannot be updated contact your reseller or SWsoft if you purchased the
164. iate name servers that are authoritative for the zone click Add specify a name server and click OK Repeat this for each name server you would like to test The records will appear in the list 5 Click on the records that you have just created Plesk will retrieve the zone file from a remote name server and check the resource records to make sure that domain s resources are properly resolved The results will be interpreted and displayed on the screen Serving Your Customers 165 Serving Domain Names for Sites Hosted on Other Servers Domain Forwarding If you need to serve a domain name or several domain names that point to a web site hosted on another server 1 2 3 8 9 Click the Clients shortcut in the navigation pane Click Add New Domain Specify the domain name Leave the www check box selected if you wish to allow users to access the site by a common and habitual URL like www your domain com Having the www alias preceding the domain name will allow users to get to the site no matter what they type in their browsers www your domain com and your domain com will both point to the site Leave the Create domain without template option selected in the Select template menu If you have a number of IP addresses to choose from select the required address from the Select an IP address drop down box Bear in mind that e commerce sites need a dedicated IP address not shared among other sites to implement Secure Sockets
165. ick Add New Domain Specify the domain name just as you have registered it Leave the www check box selected if you wish to allow users to access the site by a common and habitual URL like www your domain com Having the www alias preceding a domain name will not cost you anything but it will allow users to get to the site no matter what they type in their browsers www your domain com and your domain com will both point to the same site If you have previously created a domain template for this client and predefined all hosting features and resource usage allotments as described in the chapter Simplifying Setup of Domains and Web Sites on page 94 select the required template from the Select template box If you have a number of IP addresses to choose from select the required address from the Select an IP address drop down box Bear in mind that e commerce sites need a dedicated IP address not shared among other sites to implement Secure Sockets Layer data encryption Make sure that there is a check mark in the Proceed to hosting setup check box and click OK Select the Physical hosting option to host the Web site on this machine Upon completion of this procedure your control panel will set up the domain name server on this machine to serve the new domain name and prepare the web server to serve the new Web site a new zone file with appropriate resource records will be added to the Domain Name Server s configuration files a we
166. ides you with instructions on publishing only disk based web sites You can publish disk based web sites either through FTP or HTTP If your server is running FrontPage Server Extensions you would publish your site to an HTTP location For example http your domain com MyWebSite If your server supports FTP you would publish to an FTP location For example ftp ftp your domain com myFolder After publishing you can manage your site through FrontPage Server Extensions gt To access FrontPage Server Extensions management interface Log in to Plesk Click the Domains shortcut in the navigation pane Click the required domain name in the list To manage a site which is not protected by SSL click FP Webadmin To manage an SSL enabled site click FP SSL Webadmin 5 Type your FrontPage administrator s login name and password and click OK For instructions on using FrontPage server extensions see online help FP Webadmin gt Help or visit Microsoft web site kON Serving Your Customers 130 Publishing from Microsoft FrontPage through FTP oh To publish files through FTP Open your FrontPage program Open a FrontPage Web site open File menu and select the Open Site item Go to Remote Web site view click the Web Site tab and then the Remote Web Site button at the bottom of the window Set up your Remote Web Site Properties Click the Remote Web Site Properties button in the upper right corner of the wind
167. ients shortcut in the navigation pane click the user name you need and then click the Backup icon in the Tools group To access a repository related to a specific Web site click the Domains shortcut in the navigation pane click the domain name you need and then click the Backup icon in the Tools group 2 Click Upload Files to Local Repository oo Click Browse and select the required backup file 4 Click OK The backup file will be uploaded to the backup repository Downloading Backup Files from Server gt To download a backup file from a backup repository within the control panel 1 Access the repository you need To access a repository of a specific client click the Clients shortcut in the navigation pane click the user name you need and then click the Backup icon in the Tools group To access a repository related to a specific Web site click the Domains shortcut in the navigation pane click the domain name you need and then click the Backup icon in the Tools group 2 Click the ll icon corresponding to the backup file you wish to download 3 Select the location where you wish to save the backup file and click Save The backup file will be downloaded from the backup repository Backing Up and Restoring Your Data 220 Removing Backup Files from Server gt To remove a backup file from a backup repository in the control panel 1 Access the repository you need To access a repository of a specific client c
168. igation pane Click the domain name you need Click the Backup icon in the Tools group Click the Schedule Backup icon in the Tools group Specify when and how often to perform backup To enable recycling of backup files clear the Unlimited check box and type the maximum allowed number of files in the repository When this limit is reached the oldest backup files are removed 7 Specify the combination of symbols that backup file names should begin with This will help you distinguish between backup files 8 Select the repository where you would like to store the backup file 9 To create a multivolume backup select the respective check box and specify volume size in megabytes 10 Click the Switch On icon in the Tools group 11 Click OK OunhoOND y Backing Up and Restoring Your Data 216 Optimizing Server Performance If you serve numerous web sites you may want to configure the scheduled backup and restore processes so that they do not consume much server resources gt To reduce the server load 1 Go to Server gt Backup Settings 2 Specify the number of simultaneous backup processes in the Maximum number of simultaneously running scheduled backup processes box The default value is 10 Type a lesser value 3 Select the Execute scheduled backup processes with low priority check box 4 Click OK Backing Up and Restoring Your Data 217 Restoring Data From Backup Archives You can restore data backed up by Plesk
169. imum number of Java applications or applets that the domain owner can install under a domain Validity period Specify the term for a hosting account At the end of the term the domain web site will be suspended its Web FTP and mail services will no longer be accessible to the Internet users and domain owner will not be able to log in to the control panel Hosting accounts cannot be automatically renewed therefore in order to bring the hosted domain name web site back to operation you will need to manually renew the hosting account click the Domains shortcut in the navigation pane click the domain name your need click the Limits icon specify another term in the Validity period box click OK then click the Switch On icon in the Domain group Domains gt domain name Log rotation All connections to the Web server and requests for files that were not found on the server are registered in log files These log files are analyzed by the statistical utilities running on the server which then present graphical reports on demand If you need to view the contents of these raw log files for debugging purposes on your Home page click the domain name you need click Log Manager and then click the log file name you need To prevent these log files from growing too large you should enable automatic cleanup and recycling of log files select the Switch on log rotation check box 96 Plesk 8 2 for Linux Unix Administrator s Guide specify
170. ing system http www mantisbt org MediaWiki Knowledgebase and content http www mediawiki org wiki M management system ediaWiki Moodle Program for creating online http moodle org education sites 100 Plesk 8 2 for Linux Unix Administrator s Guide MyOraBook _ MyOrgBook Online organizer http http www myorabookcom http www myorabookcom com Noah s Classifieds system http classifieds phpoutsourcing Classifieds oes openbiblio http obiblio sourceforge net Knowledge base and http owl sourceforge net documentation storage system phpAdsNew Banner rotation management and _ http ohpadsnew com Openads tracking system for gathering statistics phpBook phpBook Guestbook hitou www smartisoftcom hitou www smartisoftcom smartisoft com phpBugTracker Bug tracking system ere a e net projects a Genealogic system http www phpmyfamily net phpMyVisites Web site statistics http www hitov www ohpmyvisites us us MyPhpMoney Personal finance management http myphppmoney sourceforg e net PHProjekt Application for coordination of http Awww phprojekt com group activities PHP Surveyor PHP Surveyor is a set of PHP http ohpsurveyor sourceforge n scripts that interact with MySQL to et develop surveys publish surveys and collect responses to surveys phpWebsite Content management system http sourceforge net projects p sourceforge net projects hpwebsite phpWiki Documentat
171. interface Shows what type of Plesk control panel interface the site owner can use standard desktop or both Desktop management Shows whether the site owner can customize and manage their desktop interface 10 Specify the site owner s contact information 11 Click OK Now you can tell your customer the control panel s URL login and password The URL is https lt user s domain name gt 8443 where lt user s_domain_name gt is the domain name without the www alias The login name that the site owner should specify in order to log in to the control panel is his or her domain name for example your domain com Serving Your Customers 127 Publishing a Site Publishing your site means uploading web pages scripts and graphic files that compose your site to your web space in any of the following ways Through FTP connection Through Plesk File Manager Through Secure Shell connection only for users of Linux and FreeBSD operating systems Through Microsoft FrontPage software only for users of Microsoft Windows operating systems FTP is one of the most common and easiest ways to upload files Uploading Sites Through FTP 1 Connect to the server with an FTP client program using FTP account credentials that you specified during setup of hosting account or obtained from your provider Enable the passive mode if you are behind a firewall Upload files and directories that should be accessible through HTTP protocol to the h
172. ion storage and http phpwiki sourceforge net retrieval system where anyone can edit published pages Web publishing platform http omachinepro com PostNuke Content management system http www postnuke com Serving Your Customers 101 PPWSE Plesk Professional Web Site http www swsoft com en produ Editor is a content management _ cts plesk75reloaded addons ppw system developed by SWsoft It is se a predecessor of SWsoft SiteBuilder Serendipity Content management system and http www s9y org blogging Content management system http siteframe org Tellme Network services whois ee org nz projects tell traceroute TikiWiki Content management system http tikiwiki org Work process organization tool http www tutos org homepage i Includes a calendar address ndex html manager bug tracking system project task management timetracking etc Typo 3 Content management system http typo3 org UebiMiau Web mail client http www uebimiau ora http www uebimiau ora uebimiau org WebCalendar Calendar and schedule T Awww k5n us webcalendar management system WebShopManag The WebShopManager allows you http webshopmanager com to manage a fully functional online store from a centralized web based administration system Publishing platform blog http www wordpress org XOOPS Content management system http www xoops org XRMS Customer relations management http xrms sour
173. ions for existing hosting accounts 1 Click the Domains shortcut in the navigation pane 2 Select the check boxes corresponding to the domain names you need and click Group Operations 3 Under the Hosting group select the Switched on option to the left of the Miva support field 4 Click OK Configuring and Maintaining Your Server 73 gt To enable support for Miva applications for an individual hosting account 1 Go to Domains gt domain name gt Setup 2 Select the Miva support check box and click OK To install Miva Fasttrack or Miva Merchant on a site follow the instructions provided in the Installing Applications on page 137 chapter Configuring and Maintaining Your Server 74 Configuring Statistics After installation the control panel s statistical utility is set up to Count the inbound and outbound traffic Count the disk space occupied by web content log files databases mailboxes web applications mailing list archives and backup files Keep the traffic statistics only for the last three months gt To review or adjust these settings 1 Click the Server shortcut in the navigation pane 2 Click the Server Preferences icon in the Control Panel group 3 Under the System preferences group specify the term during which the bandwidth usage statistics should be kept for your customers 4 Specify the items that should be considered when disk space and bandwidth usage is calculated 5 Click OK When
174. ired Click OK Serving Your Customers 189 Introducing Similar Changes to a Number of Mail Accounts at Once To save time and effort you can change the settings of multiple mail accounts at once This feature is called group operations gt A ON S To perform group operations on multiple mail accounts Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail in the Services group Select the check boxes corresponding to the mail accounts whose settings you want to change Click Group Operations Adjust the settings as necessary Select Switch on to enable the corresponding option for the selected mail accounts Select Switch off to disable the corresponding option for the selected mail accounts Leave Do not change selected if you don t want to change the corresponding option Click OK 190 CHAPTER 9 Sending E mail Notices to Multiple Customers at Once When you need to inform your customers of scheduled server maintenance or to introduce new service offerings you can use the Mass E mail function Server gt Mass E mail Messages to send notices to all of your customers at once You may want to create message templates and use them when needed or you can send messages without using any templates Read this chapter to learn how to Create message templates for further use on page 191 Send e mail to multiple customers on page 194 I
175. isible in the interface Click OK Configuring Your Control Panel 38 Super Administrative Overrides The super administrator root can define a set of controls that are never shown in Plesk control panel even to a user with administrative privileges and even in the Customization mode To do this 1 Customize the interface through the Plesk control panel 2 Create an empty file with name root controls lock in plesk_installation directory var 3 Login to the MySQL database server and retrieve the values describing the state of the hidden controls mysql uadmin Dpsa p mysql gt select page control from itmpl data server server php3 key_info 4 Add these values to the plesk installation directory var root controls lock file separating them with colons server server php3 key_ info 5 Save the file The values you put into this file will override the customizations made through the control panel Installing and Uninstalling Interface Languages You can download new language packs from SWsoft site and install them to the control panel The number of languages you can use with your control panel depends on the license key you purchased The control panel will alert you when you attempt to install more languages than allowed gt To view the interface languages installed in the control panel 1 Click the Serv
176. ites are not suspended automatically only the appropriate notices are sent to your and site owner s e mail addresses and the resource overage is indicated by a corresponding icon W shown in the control panel to the left of the domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane And then it is up to you to decide what to do with the web site you can notify the domain owner and suspend the domain web site after a grace period until you receive the payment not so good for your business but if you are going to follow that way see the Suspending and Unsuspending Hosting Accounts and Web Sites section OR upgrade the account for your customer see the instructions on upgrading accounts in the Modifying User Accounts on page 109 section Maximum amount of traffic Specify the amount of data in megabytes that can be transferred from the web site during a month Once the limit is reached the appropriate notices are sent to your and site owner s e mail addresses and the resource overage is indicated by a corresponding icon W shown in the control panel to the left of the domain name see the list of domain names that opens when you click the Domains shortcut in the navigation pane When a web site starts attracting more visitors and requires more bandwidth consider upgrading an account see the instructions on upgrading accounts in the Modifying User Accounts on page 109 section
177. k OK To change the PostgreSQL database server administrator s password Login to the PostgreSQL database server as root Login to PostgreSQL as root Issue the command at the prompt ALTER USER root WITH PASSWORD new_password 4 ON oO Log in to your Plesk control panel Click the Server shortcut in the navigation pane Click the Database Servers icon in the Services group Click the database server s name Type the new administrator s password and click OK To unregister a database server from Plesk Click the Server shortcut in the navigation pane A Oo 5 6 Configuring and Maintaining Your Server 69 Click the Database Servers icon in the Services group Select the check box to the right of the database server s name Click Remove Selected Confirm the operation and click OK To unregister from Plesk a database server that has databases or is assigned as default for hosting customers databases Delete databases from the database server 1 2 3 Click the Server shortcut in the navigation pane Click the Database Servers icon in the Services group Click the host name of a database server that you wish to unregister from Plesk 4 Click the Databases tab 6 7 Select the checkbox in the upper right corner of the list to select all databases Click Remove Selected Confirm removal and click OK Make another database server default 1 4 Click the Database serv
178. kage a self extracting shell script or in any other form suitable to your operating system If you wish you can also install the module from the command line When you install the module on server using the control panel you are taken to the module s configuration screen The following modules are available for Plesk 8 Acronis True Image Server management module Allows to create server disk backup images without interrupting server operations and perform easy and fast recovery of the entire system This module is free however the Acronis True Image Server application requires a license key which you can purchase and install through Plesk control panel Battlefield 2 Game Server module Allows to install and manage Battlefield 2 game servers Counter Strike Game Server module Allows to install and update Half Life Counter Strike game server to create and manage games Firewall module Helps you protect your host and private network from unauthorized access Kaspersky Antivirus module Scans mail traffic for viruses and provides filtering of e mail attachments Remote Administration of Sitebuilder module Provides functionality for remote administration of SiteBuilder2 Samba Fileserver Configuration module Helps you share your directories in SMB network Virtual Private Networking module Builds a secure network over insecure channels Watchdog module Monitors Plesk control panel services and scans your server f
179. l panel Viewing Resource Records gt To view the resource records in a DNS zone of a domain 1 Click the Domains shortcut in the navigation pane 2 Click the required domain name in the list 3 Click the DNS icon in the Services group A screen will show all resource records for a given domain Serving Your Customers 160 Adding Resource Records oh WN To add a new resource record to the zone Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the DNS icon in the Services group Click the Add New Record icon in the Tools group Select a resource record type and specify the appropriate data For an A record you will need to enter the domain name for which you wish to create an A record If you are simply defining an A record for your main domain then you should leave the available field empty If you are defining an A record for a name server then you will need to input the appropriate entry for the given name server ie ns1 Then you need to enter the appropriate IP address to which to associate the domain name For a NS record you will need to enter the domain name for which you wish to create the NS record If you are defining an NS record for your main domain then you will leave the available field blank Then enter the appropriate name server name in the field provided You will need to enter the complete name i e ns1 mynameserver com For a MX record you
180. labanza plesk_installation_directory PMM agents AlabanzaXx Confixx 1 65 2 3 plesk_installation_directory PMM agents ConfixxXx Ensim 3 5 4 plesk_ installation directory PMM agents Ensimx Hsphere plesk_installation_directory PMM agents HsphereXx Plesk 2 5 x 5 x 6 x 7 x plesk_installation_directory PMM agents Pleskx Slash plesk installation directory PMM agents Slash Cobalt RaQ2 plesk installation directory PMM agents RaQ2 Cobalt Raq550 plesk_installation_directory PMM agents RaQ550 Cobalt Raq3 plesk_ installation directory PMM agents RaQ3 Cobalt Rag4 plesk_ installation directory PMM agents RaQ4 cPanel 9 10 plesk_ installation _directory PMM agents cPanel9 CommuniGate Pro plesk installation directory PMM agents Cgp Change to the directory plesk_ installation directory PMM var on your Plesk drive copy all agent related files and subdirectories from plesk installation directory PMM agents agent_ name to the current directory Copy all files and subdirectories from plesk_ installation directory PMM agents shared to the current directory Start the migration agent with get status option lt your platform name gt pl get status Serving Your Customers 210 If agent suits your platform you will be able to make a copy of all data
181. label length To prevent lengthy button captions in languages other than English from overlapping in the control panel you may want to specify a limit here Any button caption longer than the defined limit will be shortened and ended with ellipsis Prevent users from working with the control panel until interface screens are completely loaded Leave this selected to avoid errors that might occur when users try to interact with control panel before is it ready Default interface customization template Once you customize the control panel and save the settings in a template as described in Using Interface Customization Templates on page 32 you will be able to select your template here Desktop preset Once you customize the desktop and save the settings in a template as described in Using Desktop Presets on page 45 you will be able to select your template here Administrator s interface customization template Once you customize the control panel and save the settings in a template as described in Using Interface Customization Templates on page 32 you will be able to select your template here Allow multiple sessions under administrator s login By default Plesk allows multiple simultaneous sessions for several users logged into the control panel using the same login and password combination This can be useful when delegating management functions to other users or in case if you accidentally close your browser without logging out
182. lected and specify allowed authentication methods POP3 authorization With POP3 authorization once a user has successfully authenticated to the POP server he or she is permitted to receive and send e mail through the mail server for the next 20 minutes default value You can adjust this interval by specifying another value in the lock time box SMTP authorization With SMTP authorization your mail server requires authorization if the e mail message must be sent to an external address Your mail server supports LOGIN CRAM MD5 and PLAIN methods of SMTP authorization If you wish to protect your users from dictionary attacks by not allowing them to use simple passwords select the Check the passwords for mailboxes in the dictionary option A dictionary attack is when someone tries to find out a valid user name and password by running a program that tries different combinations of dictionary words in different languages Dictionary attacks can be successful because many users choose their passwords carelessly Select the mail account name format Selecting the Use of short and full names is allowed option will allow users to log in to their mail accounts by specifying only the left part of e mail address before the sign e g username or by specifying the full e mail address e g username your domain com To avoid possible authorization problems for e mail users who reside in different domains but have identical user names a
183. les You can remove modules from Plesk in two ways from the control panel recommended and from the command line gt Toremove a module using a control panel Login as admin to the control panel Select the Modules shortcut in the navigation pane Click Manage Modules Select a checkbox corresponding to the module you wish to remove and click Remove Selected kON gt Toremove a module from the command line as Login as root to the server where Plesk is installed 2 Run the command plesk installation directory admin bin modulemng remove module lt module_codename gt Example usr local psa admin bin modulemng remove module cs gs You can look up a module s codename by running the following command echo SELECT name display_name FROM psa Modules mysql u admin p lt admin_password gt psa CHAPTER 6 Serving Your Customers This chapter provides you with detailed instructions on setting up and managing user accounts web sites and e mail accounts In this chapter Before You Start Serving Your Customers ccccccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeess 90 Ma aging User AGGOUMG 5 cecstacsis oh ccee a EEE 105 Hosting Web Siles etea cxcetons inde tend radetandtadachad cxaetenstadatead sadetendtadatend cxdetens tas 117 Using E mail Services 2 20 82hsccca henna dis anda wodatiaduimuniast 168 Using Help Desk for Resolving Your Customers ISSUGCS ccccccceee
184. lick Add gt gt then click OK An e mail address registered on your server can also be added to the subscription list using the procedure for adding an external e mail address see above N gt To remove an e mail address registered on your server from the list of mail accounts that receive forwarded e mail correspondence 1 Go to Domains gt domain name gt Mail gt mail account gt Groups 2 Select the required multiple e mail forwarder in the Member of the following mail groups list and click lt lt Remove then click OK An e mail address registered on your server can also be removed from the subscription list using the procedure for removing an external e mail address see above Switching off Mail Forwarding to Multiple E mail Addresses gt To disable the e mail forwarding to several e mail addresses Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail in the Services group Click the required e mail address Click Mail Group ao fF OND 6 Serving Your Customers 184 Click Switch Off Removing Mail Forwarders gt 1 2 3 4 ol To remove a mail forwarder Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Select a check box corresponding to the mail forwarder that you wish to remove Click Remove Selected When prompted confirm removal and click OK Serving Your Custom
185. lick OK To allocate more resources to the customer Click the Clients shortcut in the navigation pane Click the client name you need Click the Limits icon in the Tools group hon y Serving Your Customers 111 Specify the resource allotments and click OK To change user s control panel interface language and skin Click the Clients shortcut in the navigation pane Click the client name you need Click the Preferences icon in the Tools group Specify the interface language skin interface customization templates and click OK Serving Your Customers 112 Modifying Accounts for Your Resellers Customers Domain Administrators gt 1 2 3 4 hwnd a y RwoND y koONnND To allow your reseller s customer access the control panel Click the Domains shortcut in the navigation pane Click the domain name you need Click the Domain Administrator icon in the Domain group Select the Allow domain administrator s access check box type the password for access to control panel the domain administrator s login name is always his or her domain name fill in the contact information and specify the operations the user will be able to perform through his control panel Click OK To update contact information or change password for access to control panel Click the Domains shortcut in the navigation pane Click the domain name you need Click the Domain Administrator icon in the Domain group Fill in the req
186. lick the Clients shortcut in the navigation pane click the user name you need and then click the Backup icon in the Tools group To access a repository related to a specific Web site click the Domains shortcut in the navigation pane click the domain name you need and then click the Backup icon in the Tools group 2 Select a check box corresponding to the backup file you wish to remove 3 Click Remove Selected 4 Confirm removal and click OK Repository If you are going to use an FTP server for storing backup files you should set up the control panel appropriately 1 Navigate to the repository you need For a repository on a client account level go to Clients gt client name gt Back Up gt FTP Repository gt FTP Account Properties For a repository on a domain level go to Domains gt domain name gt Back Up gt FTP Repository gt FTP Account Properties 2 Specify the following properties FTP server s IP address or host name Directory on the server where you want to store backup files User name and password for access to the FTP account 3 Click OK 221 CHAPTER 12 Viewing Statistics as O N on y To view the information on server usage Click the Server shortcut in the navigation pane Click the Statistics icon in the System group The following information will be presented Processor information Plesk version and build number Operating system and its kernel ver
187. licts by selecting the new IP address and database server to use Click Next gt gt 9 Restoring will start and its progress will be shown To update the information on the screen click Refresh 10 Upon completion of the restoring process click OK A O NOA To restore a domain Web site Click the Domains shortcut in the navigation pane Click the domain name you need Click the Backup icon in the Tools group If you wish to restore data from a file stored on an FTP server click the FTP Repository tab Click the backup file name you need 6 Click Restore Now Restoring will start and its progress will be shown To update the information on the screen click Refresh 7 Upon completion of the restoring process click OK bond y ol Maintaining Backup Files Repository Domain backups are usually stored in separate backup repositories for each domain hosted on your server They are accessed by clicking Domains shortcut clicking the required domain name and clicking Backup You can manage these backup repositories by Uploading backup files stored on another computer Downloading backup files to another computer Removing redundant backup files from backup repository Backing Up and Restoring Your Data 219 Uploading Backup Files to Server gt To upload a backup file to a backup repository within the control panel 1 Access the repository you need To access a repository of a specific client click the Cl
188. lphanumeric dash dot and underscore symbols Make sure that the Mailbox check box is selected Without a mailbox you will not be able to apply spam filtering Specify a password that will be used for accessing the mailbox You will likely need to clean the contents of mailbox from time to time 8 9 Serving Your Customers 181 Click OK Click Redirect in the Tools group 10 Select the Redirect check box 11 Type the destination e mail address to which you would like to forward e mail 12 Click OK Suspending and Unsuspending Mail Forwarders A OND N o1 hwnd y oO o To suspend a mail forwarder Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address whose forwarding service you wish to suspend Click Redirect in the Tools group Clear the Redirect check box Click OK To unsuspend a mail forwarder Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address whose forwarding service you wish to resume Click Redirect in the Tools group Select the Redirect check box Click OK Serving Your Customers 182 Setting Up Mail Forwarding to Multiple E mail Addresses gt ooh Wn To set up an e mail address that will accept mail and forward it to multiple other e mail addresses Click the Domains shortcut in the navigation pane Click
189. ls they are not allowed to operate select the Hide from users the permission management controls they are not allowed to operate check box Under Button sets select the check boxes to hide the following sets of buttons or other control panel elements Buttons related to services provided by MyPlesk com online store If you are reselling domain registration services and SSL certificates select the check boxes Hide buttons for domain registration Hide buttons for certificate purchasing and Hide buttons for extra services All buttons related to MyPlesk com will be removed from the control panel at all user levels Mail bounce controls If you wish to prohibit your users from using their own mail bounce policies for e mail addressed to nonexistent e mail recipients within their domains select the Hide mail bounce controls check box Control panel items that promote third party services link to Fotolia Web site stock photos and newsfeeds from www moreover com which are shown in the default pages for newly hosted Web sites and in the Webmail application Click OK To make groups of hidden buttons visible in the interface Click the Server shortcut in the navigation pane Click Interface Management icon in the Control Panel group Click the Interface templates tab Configuring Your Control Panel 37 Click the Preferences icon in the Tools group Clear the corresponding check boxes to make the hidden groups of buttons again v
190. m You will be notified by e mail when your order is processed 10 When you receive the e mail notice return to the License Management screen Server gt License Management and click Sa Retrieve Keys to retrieve the ordered license key Plesk License Manager will retrieve the upgraded license key from the SWsoft licensing server and install it to your control panel 11 Go to Server gt Mail 12 Under Antivirus preferences select the antivirus you need and click OK If you installed Dr Web you can switch on antivirus protection only on a per mailbox basis and only after you have set up mailboxes By default virus definitions are retrieved every 5 hours from Dr Web site and this setting is not changeable through the control panel Configuring and Maintaining Your Server 64 To set up anti virus protection for a mailbox proceed to the Protecting Mailboxes From Viruses section If you installed Kaspersky Antivirus for instruction on setting up and using antivirus see the Kaspersky Antivirus Module Administrator s Guide at http www swsoft com en products plesk docs Configuring Mailman Mailing List Software To provide your customers with capabilities to run their own mailing lists or newsletters you should install the GNU Mailman package on your server you could have done so during installation of Plesk and set up the mailing list administrator s account otherwise it will not work gt To set up the mailing list ad
191. m the operating system vendor s site do the following Click the Server shortcut in the navigation pane Click the Updater icon in the Services group Click Preferences Click the Sources of Operating System Updates tab To exclude the Plesk Updates server from the updates sources click the icon Q corresponding to the Plesk updates server entry in the S column Click Add Source and specify the following Source type Leave the repomd xml rpm metadata repository value selected if you are going to receive updates from the vendor s site To receive updates from a directory on the server s hard disk or from a mounted network share select the directory local directory value Source URL Type the URL where the package files are located For example http download fedora redhat com fedora linux core updates 2 1i386 Source priority If you use several download sites you can specify the order in which they should be polled for updates To do this specify different level of priority for each of the sources select a value from the list or select Custom and type a number from 1 lowest to 999 highest Authentication If you need to authenticate at the vendor s site in order to receive updates select the Authentication check box and specify your user name and password Click OK Upgrading Your Control Panel 241 Blocking Access to Updater Functions from the Control Panel If you delegate server administrati
192. main userdocs so that your users will be able to access online user documentation directly by visiting the domain name userdocs your product com Setting up Subdomains gt To set up a subdomain Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Subdomains icon Click the Add New Subdomain icon Type the subdomain name as desired This can be for example a topic of a site organization department or any other combination of letters numbers and hyphens up to 63 characters in length The subdomain name must begin with an alphabet character Subdomain names are case insensitive 6 If this subdomain will hold a part of your own Web site that you manage on your own leave the Use the FTP user account of the parent domain option selected If this subdomain will hold a separate web site that will belong to or will be managed by another person select the Create a separate user account for this subdomain option and specify the login name and password that will be used for accessing the web space through FTP and publishing web site content 7 If this subdomain will require secure transactions select the SSL support checkbox Then the SSL certificate installed under the parent domain will be used for encrypting transactions By default when you publish the site you need to upload the web content that should be accessible via secure connections to the httpsdocs directory and the
193. main s administration screen Domain gt domain name and click Setup in the Hosting group Select the self signed SSL certificate from the Certificate drop down box If there is no Certificate drop down box on the screen this means that you are ona shared hosting account therefore you need to upgrade your hosting package and purchase a dedicated IP address from your hosting provider Select the SSL support check box and click OK Serving Your Customers 145 Uninstalling a Certificate from Your Site N To uninstall a certificate from your site and disable SSL protection Make sure that the certificate you want to remove is not used at the moment Go to Domains gt domain name gt Setup The Certificate drop down box indicates which SSL certificate is currently used If the certificate that you want to remove is currently in use you should first release it in the Certificate drop down box select another certificate and click OK Remove the certificate from repository To permanently remove the certificate from repository go to Domains gt domain name gt Certificates select a check box corresponding to the certificate that you no longer need and click Remove Selected Confirm removal and click OK Disable SSL support if you no longer need it Go to Domains gt domain name gt Setup Clear the SSL support check box and click OK Restricting Access to Web Site s Resources with Password Protection If you h
194. main s zone will be applied to the DNS zone of this domain alias Select the Mail check box if you want e mail directed at the e mail addresses under the domain alias to be redirected to the e mail addresses under your original domain name Example You have an e mail address mail yourdomain com You have set up an alias for your domain name for example alias com If you want to receive mail to your mailbox mail yourdomain com when it is sent to mail alias com select the Mail check box Select the Web check box Otherwise the web server will not serve the web content to users coming to your site by typing the domain alias in their browsers Select the Java Web applications check box if you have Java applications installed on your site and you want them to be accessible through the domain alias 10 Click OK Serving Your Customers 152 Modifying Properties of Domain Aliases v ONR ON a y AARON To change the properties of an alias Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Domain Aliases icon Click the alias name you need Click the Preferences icon in the Tools group To modify resource records in the DNS zone of a domain alias Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Domain Aliases Click the alias name you need Click DNS Settings Add edit or remove the resource records as required T
195. main templates to be applied during migration or remote host s hard drive partitions that should be used for storing temporary files click the Advanced tab and select the required options 10 Click Next gt gt 11 Once the data are retrieved from the remote host specify the IP address mapping settings and click Migrate 12 Once migration is completed a detailed report will be presented on the screen Click OK to exit the wizard To migrate individual user accounts domain names and web sites with applications from other hosting platforms 1 2 3 4 Click the Server shortcut Click Migration Manager Click the Start New Migration icon in the Tools group Leave the Migration option selected and specify the following options The source host Specify either the IP address or the host name of the server from which you want to transfer data The login name and password used for logging in to the remote host you are migrating You can either use the root login or use an account with sudo enabled provided that this account is allowed to run any commands through sudo Make sure that the remote hosting platform is running and the iconv utility is installed in the remote host s operating system Click Next gt gt The migration manager will connect to the specified host and gather information on the business objects of the remote hosting platform Select the Select objects that your wish to migrate from host o
196. me settings Click the Server shortcut in the navigation pane Click System Time Edit the time and date settings as desired and select your time zone You will need to reboot your Plesk server for the time zone change to take effect To synchronize your server time with that of a server running the Network Time Protocol select the Synchronize system time check box and specify a valid IP address or a domain name For a list of available NTP servers visit http ntp isc org bin view Servers WebSearch search open access amp scopes text Click OK Configuring and Maintaining Your Server 81 Note Enabling the Synchronize system time function will override any time and date you manually enter in the System Date and Time fields It is also important to be sure the domain name or IP address you enter for synchronization is a valid NTP server If not this function will not work and your server will continue running with its current time settings Starting Stopping and Restarting Services You can monitor start stop and restart various Plesk services from the control panel To see the status of a service 1 Select the Server shortcut in the navigation pane 2 Click Service Management on the Server administration page The current state of a service is marked by an icon O for the service running for the service stopped and if service is not installed or its management capabilities are not supported by the license key To sta
197. ments over SSH OLD_NON_CHROOTED NEW_NON_CHROOTED_SH SHELL_MANAGEMENT ELL_MANAGEMENT Permission to manage mailing lists OLD_MAILING_LISTS_M ANAGEMENT NEW_MAILING_LISTS_MANA GEMENT Permission to back up and restore data through the control panel and use the backup repository on the server OLD_BACKUP_RESTOR E FUNCTIONS_USE_LO CAL_REPOSITORY NEW_BACKUP_RESTORE_F UNCTIONS_USE_LOCAL_RE POSITORY Appendix A Advanced Features 250 Permission to back up OLD_BACKUP_RESTORE NEW_BACKUP_RESTORE_F and restore data through _ FUNCTIONS USE_FTP_ UNCTIONS_ USE_FTP_REPO the control panel and REPOSITORY SITORY use backup repositories on third party FTP servers Permission to use the XML API for Web site OLD_ABILITY_TO_USE_R JNEW_ABILITY_TO_USE_REM EMOTE_XML_INTERFACE OTE_XML_INTERFACE management Permission to use the OLD_ABILITY_TO_USE_D JNEW_ABILITY_TO_USE_DAS Desktop interface ASHBOARD_INTERFACE HBOARD_INTERFACE Permission to use the 5 ABILITY _TO_USE_S INEW_ABILITY_TO_USE STA standard Plesk control FANDARD_INTERFACE NDARD_INTERFACE panel interface Permission to customize OLD_ABILITY_TO_ MANA NEW_ABILITY_TO_MANAGE_ Desktop GE_DASHBOARD DASHBOARD Permission to manage OLD_ABILITY_TO_ MANA NEW_ABILITY_TO_ MANAGE _ spam filtering settings GE_SPAMFILTER SPAMFILTER Permission to manage OLD_ABILITY_TO_MANA NEW_ABILITY_TO_MANAGE_ antivirus settings GE_VIRUSFILTER VIRUSFILT
198. ministrator s account from your control panel 1 Click the Server shortcut in the navigation pane 2 Click the Set Up Mailman icon 3 Specify the user name and password that you will use for administration of mailing lists and their settings 4 Click OK Once you have set up the Mailman administrator s account you can configure the mailing list software or change your administrative login and password by visiting the URL http lists yourservername tld mailman admin mailman Note After you have set up Mailman administrator s account the Set Up Mailman icon will be no longer be accessible from the control panel Configuring Plesk for Database Hosting You can host users databases either on a single server or on a number of different servers Having the user databases on a remote server can be useful in multi server installations where centralized database hosting can be preferable for administration backup and resource utilization However if you have a single Plesk server you are advised to keep all databases on it gt To use remote database servers with your hosting machine you need to 1 Set up a remote database server 1 Install MySQL or PostgreSQL software 2 Set up database administrator s account 3 Enable network access to the database server 2 Configure Plesk for working with your remote database server Configuring and Maintaining Your Server 65 Setting Up Remote Database Hosting If you are going to
199. ministrators you select All except selected to send message to all domain administrators except the ones you select To select several domain administrators click Select Addresses to the right of the Domain Administrators check box note that this button is not available if All mode is selected select the required domain administrators in the Available domain administrators field and click Add gt gt To remove domain administrators from the list of selected domain administrators select the required domain administrators in the Selected domain administrators field and click lt lt Remove You can see your choice of selected clients and domain administrators anytime by clicking the respective Show Hide Selected button If you a copy of the message to be sent to your mailbox select the Plesk Administrator check box Specify the subject of your message in the Subject field Enter your message in the Message text field in plain text format If you want Plesk to automatically insert the recipient names into your message use lt name gt variable The names will be taken from the information specified in the Contact name field 7 Click OK to save the changes oh Serving Your Customers 193 To remove a message template Go to Server gt Mass E Mail Messages Select the check box corresponding to the mass e mail message template you want to remove and click Remove Selected Confirm the removal and click OK Serving Yo
200. move a skin which is currently used within a certain user s control panel environment the user s control panel appearance is automatically changed to the default skin You cannot remove the default control panel skin Configuring Your Control Panel 41 Rebranding Your Control Panel with a Custom Logo Banner You can replace the default Plesk logo banner in the top frame with your own logo It will be visible to your customers when they log in to their control panels You can also make your logo a clickable hyperlink You should use a GIF JPEG or PNG format file for your logo preferably not larger than 100 kilobytes to minimize the download time It is recommended that you use an image of 50 pixels in height gt A O N 5 To set up your logo image Click the Server shortcut in the navigation pane Click the Logo Setup icon in the Control Panel group Specify the path to file or click Browse to locate it Click Open To make the logo clickable hyperlink that refers users to your corporate web site type the desired URL into the Enter new URL for logo box Click OK to submit When you wish to restore the default Plesk logo click the Default Logo button Adding and Removing Custom Hyperlink Buttons gt To add a custom hyperlink button to your Plesk control panel and specify whether your customers will see it in their control panels Go to Server gt Custom Buttons and click Add New Button Specify properties of
201. multaneous connections option and specify the number of allowed connections 11 To limit the bandwidth for anonymous FTP connections clear the Unlimited check box corresponding to the Limit download bandwidth for this virtual FTP domain option and enter the maximum bandwidth in kilobytes per second 12 Click OK To modify settings for anonymous FTP server or switch it off Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Anonymous FTP icon on y Serving Your Customers 156 4 Adjust the settings as required and click OK To switch off the anonymous FTP service click the Switch off icon in the Tools group Serving Your Customers 157 Customizing Web Server Error Messages When visitors coming to a site request pages that the web server cannot find the web server generates and displays a standard HTML page with an error message The standard error messages may inform of problems but they do not usually say how to resolve them or how to get the lost visitor on his way and they also look dull You may want to create your own error pages and use them on your web server With Plesk you can customize the following error messages 400 Bad File Request Usually means the syntax used in the URL is incorrect for example uppercase letter should be lowercase letter wrong punctuation marks 401 Unauthorized Server is looking for some encryption key from the client and is not ge
202. n g 3 3 5 O O Q m D D D 2 Cc Cc SIIS o o ajla Appendix A Advanced Features 246 Web service for domain JOLD_ DOMAIN ALIAS WE NEW_DOMAIN_ ALIAS WEB alias is on or off B Mail service for domain JOLD_DOMAIN_ALIAS MAI NEW_DOMAIN_ ALIAS MAIL alias is on or off L Support for accessing for domain alias visitors IMCAT on or off OLD_SYSTEM_USER_PA NEW_SYSTEM_USER_PASS SSWORD WORD Shell access OLD_SYSTEM_SHELL NEW_SYSTEM_SHELL FP support OLD_FP_SUPPORT NEW_FP_SUPPORT FP SSL support OLD_FPSSL_SUPPORT NEW_FPSSL_SUPPORT System user s password FP authoring OLD_FP_AUTHORING NEW_FP_AUTHORING i OLD_FP_ADMIN_LOGIN NEW_FP_ADMIN_LOGIN OLD_FP_ADMIN_PASSW NEW_FP_ADMIN_PASSWOR ORD D SSI support OLD_SSI_SUPPORT NEW_SSI_SUPPORT FP admin login PHP support OLD_PHP_SUPPORT NEW_PHP_SUPPORT CGI support OLD_CGl_SUPPORT NEW_CGISUPPORT Perl support OLD_MOD_PERL_SUPPO lew Mop_PERL_SUPPORT OLD_APACHE_ASP_SUP NEW_APACHE_ASP_SUPPO PORT RT SSL support OLD_SSL_SUPPORT NEW_SSL_SUPPORT Web statistics OLD_WEB_STATISTICS NEW_WEB_STATISTICS OLD_APACHE_ERROR_D JNEW_APACHE_ERROR_DOC Custom error documents OCUMENTS UMENTS Hard disk quota OLD_HARD_DISK_QUOTAINEW_HARD_DISK_QUOTA For the event Physical hosting deleted Domain name OLD_DOMAIN_NAME NEW_DOMAIN_ NAME gt TI 5 v D v S Q D 3 z 2 5 v D no c 7p O ne O la a ps 4 Appendix A Advanced Features 247 For the events
203. n in the Tools group Serving Your Customers 179 Removing Mailboxes gt 1 2 3 4 ol To remove a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Select a check box corresponding to the mailbox that you wish to remove Click Remove Selected When prompted confirm removal and click OK Switching off the Mailbox Service When You Have Decided to Turn Your Account into a Mail Forwarder If you are going to use your existing e mail account as a mail forwarder or mailing list you are recommended to switch off the mailbox service a mailbox keeps all incoming messages and messages are not removed automatically after being forwarded Therefore if you choose to have the mailbox mail forwarder configuration on your account be sure to clean up the mailbox from time to time gt NO oO FB OND To switch off the mailbox service for your account discarding all messages in your mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon Click the required e mail address Click the Mailbox icon in the Tools group Deselect the Mailbox check box Click OK Serving Your Customers 180 Setting Up Mail Forwarding to a Single E mail Address gt a hwnd 6 7 8 9 1 To set up an e mail address that will accept mail and forward it to another e mail address Click the D
204. n this chapter Creating Editing and Removing Message Templates cccceeceeseteeeeeeees 191 Sending E mail Notices acces cvecccaeecedseetienec ee ceaeeicntvetageeceasysd sauet dace teedeedeteee li caceeeees 194 Serving Your Customers 191 Creating Editing and Removing Message Templates On To create a new message template Go to Server gt Mass E Mail Messages and click Add Mass E Mail Template Specify template name in the Template name field Specify sender s name and e mail address in the From field You can specify name e mail address or both To specify both name and e mail address use the following format Name lt your e mail address gt For example John Doe lt admin pleskserver com gt Select the recipients for your e mail message lf you want clients to receive your message select the Clients check box and select the required scope of recipients All to send message to all clients Selected only to send message only to the clients you select manually All except selected to send message to all clients except the ones you select manually To select several clients click Select Addresses to the right of the Clients check box note that this button is not available if All mode is selected select the required clients in the Available clients field and click Add gt gt To remove clients from the list of selected clients select the required clients in the Selected clients field and click
205. n to manage anonymous FTP service OLD_ANONYMOUS_FTP _MANAGEMENT NEW_ANONYMOUS_FTP_M ANAGEMENT Permission to manage Java Web applications and Java Web service OLD_WEB_APPLICATIO NS_MANAGEMENT NEW_WEB_APPLICATIONS_ MANAGEMENT Permission to manage Web statistics switch between statistics programs OLD_WEB_STATISTICS_ MANAGEMENT NEW_WEB_STATISTICS_MA NAGEMENT Permission to manage access to the server shell over SSH OLD_SYSTEM_ACCESS __ MANAGEMENT NEW_SYSTEM_ACCESS_MA NAGEMENT Permission to manage access to the server shell in chrooted environment over SSH OLD_NON_CHROOTED NEW_NON_CHROOTED_SH SHELL_MANAGEMENT ELL_MANAGEMENT Permission to manage mailing lists OLD_MAILING_LISTS_M ANAGEMENT NEW_MAILING_LISTS_MANA GEMENT Permission to back up and restore data through the control panel and use the backup repository on the server OLD_BACKUP_RESTOR E FUNCTIONS_USE_LO CAL_REPOSITORY NEW_BACKUP_RESTORE_F UNCTIONS_USE_LOCAL_RE POSITORY Permission to back up and restore data through the control panel and use backup repositories Appendix A Advanced Features 253 OLD ABILITY TO USE_R NEW_ABILITY TO USE REM EMOTE _XML_INTERFACE OTE_XML_INTERFACE OLD ABILITY TO USE D NEW ABILITY TO USE DAS ASHBOARD_INTERFACE HBOARD_ INTERFACE OLD ABILITY TO USE _S NEW_ABILITY TO USE STA TANDARD_INTERFACE NDARD_ INTERFACE GE DASHBOARD gt DASHBOARD OL
206. nd passwords we recommend that you choose the Only use of full mail account names is allowed option Configuring and Maintaining Your Server 58 Once you have set your mail server to support only full mail account names you will not be able to switch back to supporting short account names until you make sure there are no encrypted passwords for mailboxes and user accounts with coinciding user names and passwords residing in different domains Click OK to submit any changes Note If you wish to set up anti spam systems such as SpamAssassin spam filter or protection systems based on DNS blackhole lists or Sender Policy Framework SPF proceed to the Setting Up Anti Spam Protection on page 58 section Setting Up Anti Spam Protection To protect your users from spam you can use the following tools with your control panel SpamAssassin spam filter It is a powerful spam filter that uses a wide variety of local and network tests to identify soam signatures You can configure the spam filter so as to either delete suspicious messages when they come to your mail server or change the subject line and add X Spam Flag YES and X Spam Status Yes headers to the messages The latter can be useful for users who prefer to filter mail with mail filtering programs installed on their own computers To learn more about SpamAssassin visit http soamassassin apache org To configure and switch on the SpamAssassin filter proceed to the S
207. nd web sites with applications from other hosting platforms 1 2 3 4 Click the Server shortcut Click the Migration Manager icon in the Services group Click the Start New Migration icon in the Tools group Leave the Migration option selected and specify the following options The source host Specify either the IP address or the host name of the server from which you want to transfer data The login name and password used for logging in to the remote host you are migrating You can either use the root login or use an account with sudo enabled provided that this account is allowed to run any commands through sudo Note If you have enabled on the source host the ability to obtain superuser privileges without supplying a password there is the line user ALL ALL NOPASSWD ALL in the file etc sudoers then you do not need to specify any password in the Sudo password box Make sure that the remote hosting platform is running and the iconv utility is installed in the remote host s operating system Click Next gt gt The migration manager will connect to the specified host and gather information on the business objects of the remote hosting platform Select the Dump all option in the Migration mode group Serving Your Customers 204 If the Migration Manager detected the hosting platform incorrectly select the platform from the Source platform drop down box If you want to specify data compression options do
208. ne row or separate addresses with a coma a colon or a white space You can use an asterisk as a substitute for a number of letters and question mark as a substitute for a single letter For example address mycompany com user mycompany com mycompany com Specifying mycompany com will add to the white list all e mail addresses that are under the mycompany com mail domain To save the entries you added click OK then confirm adding and click OK again To remove entries from the white list under the White List tab select the entries and click Remove Selected Confirm removal and click OK 9 Once finished with setting up the spam filter click the Switch On icon and then click OK Serving Your Customers 175 Improving Accuracy of Spam Detection You can improve accuracy of spam detection by training the spam filter on the e mail messages that you have in your mailbox OuohoOND y To improve accuracy of spam detection Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mailicon in the Services group Click the e mail address you need Click the Spam Filter icon in the Tools group Click the Training tab All e mail messages you have in your mailbox are presented on the screen Each message is accompanied by an icon in the left column which tells if a message is recognized as spam amp non spam a or not recognized at all If you have already traine
209. nect to your FTP account on the Plesk server and go to the error docs directory If you access Plesk locally go to the directory vhosts your domain com error docs RON o 3 Edit or replace the respective files Be sure to preserve the correct file names 400 Bad File Request bad_ request html 401 Unauthorized unauthorized html 403 Forbidden Access denied forbidden html 404 Not Found not found html 405 Method Not Allowed method not _allowed html 406 Not Acceptable not _acceptable html 407 Proxy Authentication Required proxy authentication required html 412 Precondition Failed precondition failed html 414 Request URI Too Long request uri_too_long html 415 Unsupported Media Type unsupported media _type html 500 Internal Server Error internal server error html 501 Not Implemented not implemented html 502 Bad Gateway bad _gateway html 4 Restart your web server or wait for a few hours till your web server is restarted After that the web server will start using your error documents Serving Your Customers 159 Customizing DNS Zone Configuration for Domains For each new domain name your control panel automatically creates DNS zone in accordance with the configuration preset you define The domain names should work fine with the automatic configuration however if you need to perform custom modifications in the domain name zone you can do that through your contro
210. nel connects to the SWsoft s official Plesk Update server at URL http autoinstall plesk com retrieves information on the available releases then analyses the components installed in the system and displays the lists of available releases and component updates For each release a brief description of available operations is displayed Note If you have a number of Plesk managed servers and have set up a mirror of the Plesk Update server in your network as described in Plesk 8 Installation Guide refer to the section Changing Updater Settings to configure Plesk Updater to retrieve installation files from the local mirror 3 Select the release version that you want to update or upgrade to A list of available components appears 4 Select the check boxes corresponding to the components you wish to install and click Install A confirmation screen appears 5 Specify your e mail address You will be sent a notice by e mail once update is completed To confirm installation of the selected components select the check box and click OK The components updates you selected will be downloaded and automatically installed in the background mode Notes on updating procedures When upgrading to a new control panel version you will be notified by e mail of upgrade procedure start and end The notification message will include the event log and a list of installed packages if upgrade is successful However you may not receive any error notice if your
211. nes or networks from which mail must always be accepted To set up server wide black and white lists proceed to the Setting Up Server wide Black and White Lists on page 62 section Configuring and Maintaining Your Server 59 Setting Up SpamAssassin Spam Filter gt To switch on SpamAssassin spam filter 1 2 3 Click the Server shortcut in the navigation pane Click the Spam Filter icon in the Services group To let your users set their own spam filtering preferences on a per mailbox basis select the Apply individual settings to spam filtering check box If you wish to adjust the amount of system resources the spam filter should use type the desired value from 1 to 5 into the Maximum number of worker spamd processes to run 1 5 box 1 is the lowest load and 5 is the highest We recommend that you use the default value If you wish to adjust the spam filter s sensitivity type the desired value in the The score that a message must receive to qualify as spam box SpamAssassin performs a number of different tests on contents and subject line of each message As a result each message scores a number of points The higher the number the more likely a message is spam For example a message containing the text string BUY VIAGRA AT LOW PRICE in Subject line and message body scores 8 3 points By default the filter sensitivity is set so that all messages that score 7 or more points are classified as spam When your
212. ng message that your users will see when they visit the protected area Click OK The directory you specified will be protected To add authorized users click Add New User 10 Specify the login name and password that will be used for accessing the protected area The password should be from 5 to 14 symbols in length Click OK 11 To add more authorized users for this protected resource repeat the steps 7 and 8 Serving Your Customers 147 Specifying Authorized Users RON y N OuahownND NOOA bond y oOo ol To add an authorized user of a protected directory Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Directories icon in the Hosting group Click on the name of the directory you need Click the Add New User icon Specify the login name and password that will be used for accessing the protected area The password should be from 5 to 14 symbols in length Click OK To change password for an authorized user of a protected directory Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Directories icon in the Hosting group Click on the name of the directory you need A list of authorized users will open Click on the user s name Specify the new password and re type it for confirmation Click OK To revoke a permission to access the protected directory from a user Click the Domains shortcut
213. ngle domain name on a single IP address therefore each site that needs SSL protection must be hosted on a dedicated IP address An exception to this is subdomains which you can protect with a wildcard certificate Installing an SSL certificate on a Web server that hosts several web sites with different domain names on a single IP address shared or name based hosting is technically possible however it is not recommended the encryption will be provided but users will get warning messages on attempt to connect to the secure site To allow SSL encryption for Web sites select the SSL support check box Use a single directory for housing SSL and non SSL content By default when users publish their sites through their FTP accounts they need to upload the web content that should be accessible via secure connections to the httpsdocs directory and the content that should be accessible via plain HTTP to the httpdocs directory For the convenience of publishing all content through a single location httpdocs directory select the Use a single directory for housing SSL and non SSL content check box FTP login and FTP password Specify the user name and password that will be used for publishing the site to the server through FTP Retype the password into the Confirm Password box Hard disk quota Specify the amount of disk space in megabytes allocated to the web space for this site This is the so called hard quota that will not allow writing mor
214. nstallation plus some amount of disk space for user data You can set up your system into a chrooted environment using the utility from the chroot _tool zip package which is available at ftp download1 swsoft com Plesk Plesk8 0 Extensions or use other third party utilities such as for instance mach http mach sourceforge net Important We strongly recommend that you backup all the data on your hard drive prior to setting up chrooted environment gt To migrate data using chrooted environment 1 Prior to installing Plesk make sure that port 8443 is not used If some program uses this port you should reconfigure it so as to free the port 2 Copy the Plesk installer file to the chrooted directory 3 Enter the chrooted environment using the command chroot lt directory name gt 4 Define the value for variable CHROOTISH yes Serving Your Customers 207 export CHROOTISH yes 5 Configure mysql as follows mysql _ install db chown R mysql var 1lib mysql 6 Run mysql without networking This can be done differently for different versions of MySQL For instance for MySQL version 3 this is done with the command safe_ mysqld skip network amp and for version 4 the command is mysqld_safe skip networking amp 7 Run Plesk installer and follow the instructions presented on the screen 8 Once Plesk installation is completed log in to control panel click the Server shortcut then click the Migration Mana
215. nt accounts Note for the purpose of hosting your own sites you should use a special service account which is created during Plesk setup The account is registered with the control panel under the name My Domains Customers with access to client accounts can host on the server any number of sites you allow They can host the sites of their own and or resell hosting services to other users for that purpose your resellers can create domain administrator accounts for their own customers Customers with access to domain administrator accounts cannot resell Web hosting services or host more than one site on their hosting accounts They can only manage their own sites In the current implementation of Plesk control panel domain administrator accounts can be created only after the respective domains web sites are hosted on the server All site owners can set up e mail accounts for themselves and provide other users with mail hosting services for that purpose they create e mail user accounts and grant e mail users with access to control panel Site owners can also host personal web pages or small sites for other users under their domains However the owners of such sites usually do not have their own domain names and cannot have a dedicated control panel environment All permissions for operations performed in the control panel you define for a reseller client account allow the reseller to further assign them to his or her customers The r
216. nt to save this message both the text itself and information about its recipients as a template for further use select the check box to the left of Save text to a new template named field and specify the template name in this field Click Send to send the message If you have chosen to save the message contents as a template a template will be created and placed in the list of available templates Serving Your Customers 196 Maintaining Mailing Lists If you wish to deliver offers and promotions to your customers run a newsletter or inform visitors of your site of recent updates you should set up a mailing list on your site and subscribe your users to it or invite them to subscribe themselves Mailing list is a convenient way to reach a number of readers at once it contains a list of subscribers e mail addresses which are combined under a single e mail address to which you post your information or a newsletter Mailing lists are provided by the GNU Mailman software which may or may not be installed on your server To make sure that you can use mailing lists contact your provider or look it up in the control panel go to Home gt Mail click the Mailing lists tab and see if there is an Add New Mailing list icon displayed in color Setting Up a Mailing List gt To set up a mailing list Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mail icon in the Services group
217. nterface CGI Fast Common Gateway Interface FastCGI Perl Python ColdFusion and Miva scripting required for running Miva e commerce solutions By default PHP is configured to operate in safe mode with functional restrictions To learn more about PHP safe mode refer to http ohp net features safe mode http php net features safe mode Some web applications may not work properly with safe mode enabled If an application on your site fails due to safe mode switch the safe mode off by clearing the PHP safe_mode on check box in the hosting account properties Domains gt domain name gt Setup icon in the Hosting group Web statistics To allow domain web site owner to view the information on the number of people visited his or her site and the pages of the site they viewed select the statistics program you need from the Web statistics menu AWStats is recommended and select the accessible via password protected directory plesk stat check box This will install the statistics software of your choice which will generate reports and place them into the password protected directory The domain web site owner will then be able to access Web statistics at the URL https your domain com plesk stat webstat using his or her FTP account login and password Note When you switch from one statistics program to another all reports created by the previously used statistics program are deleted and new reports are created in accordance wit
218. nterface language theme skin the limit on number of characters that can appear on custom buttons placed into the control panel by the site owner Leave the Allow multiple sessions check box selected to allow the site owner to have several simultaneous sessions in the control panel Leave the Prevent users from working with the control panel until interface screens are completely loaded check box selected This will forbid users from submitting data or performing operations until the control panel is ready to accept them Specify the operations that the site owner will be able to perform in his or her control panel Physical hosting management Allow or disallow full control of the hosting account and Web space FTP password management Allow or disallow the user to change his or her FTP account password Management of shell access to the server It is recommended that you leave the Client cannot allow or disallow shell access option selected Hard disk quota assignment Allow or disallow the site owner to adjust the hard quota on disk space allocated to his or her web space Subdomains management Allow or disallow the site owner to set up modify and remove subdomains Domain aliases management Allow or disallow the site owner to set up additional alternative domain names for his or her web site Log rotation management Allow or disallow the site owner to adjust the cleanup and recycling of processed log files
219. o add a resource record to the zone click Add New Record Specify the required values and click OK to write the values to the zone To modify a resource record under the Host column click a hyperlink corresponding to the record you need To remove a record select a check box corresponding to the record you wish to remove and click Remove Selected Removing Domain Aliases kOwoND To remove an alias from a domain Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Domain Aliases icon Select a check box corresponding to the domain alias that you want to remove Click Remove Selected Confirm removal and click OK Serving Your Customers 153 Hosting Personal Web Pages on Your Web Server You can host on your Web server personal Web pages for individuals who do not need their own domain names This service is popular with educational institutions that host non commercial personal pages of their students and staff These pages usually have web addresses like http your domain com username however you can set up personal web pages with alternative web addresses like http username your domain com if you like gt To accommodate a personal web page on your server allocate a separate Web space and set up an FTP account for publishing Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Web Users icon
220. o control panel including your resellers domain owners and e mail users Additionally you can allow submission of problem reports by e mail Your Help Desk shows all reports posted by your resellers and their customers Your reseller s Help Desk shows only reports posted by himself or herself and his or her customers The domain owner s Help Desk shows only reports posted by himself or herself and by e mail users under his or her domain gt To configure Help Desk and allow your customers post problem reports through the contro panel 1 Go to Help Desk gt General Settings 2 Select the Allow customers to submit tickets check box 3 Select the trouble ticket queue priority and category that will be offered to your customers as the default choice When users post a new ticket they can specify the order in which they would prefer their problems to be resolved queue the priority of their requests priority and the category to which the problem is related category The queue priority and category are abstract entities they have no effect on the system but they can help you decide what problems to resolve in the first place There are three predefined queues and priority levels and nine predefined categories including Database DNS FTP General Hosting Mail Mailing Lists Site Applications and Tomcat Java You can remove these items and add your own 4 Click Switch On in the Tools group then click OK gt If you wish to
221. of chrooted environment Plesk cannot be installed on the machine running other control panel software To circumvent this limitation you need to create a kind of virtual environment such as chroot Plesk can be installed into chrooted environment in a special mode Once Plesk is installed into the chrooted environment you can migrate data from your hosting platform into the chrooted environment After successful completion you will be able to shut your previously used hosting platform down and use Plesk as your main control panel Use of data import feature of Migration Manager You should have a hard disk with operating system and Plesk software installed This feature allows importing to Plesk the data gathered by migration agent Once the data are obtained you will have to move them to the disk with Plesk installation and reboot to the operating system where Plesk is installed After successful completion you will be able to remove your previously used hosting platform Migrating Data Using Chrooted Environment You are advised to create a chrooted environment on a separate partition This is required for you to be able to use this partition as a root file system upon completion of installing Plesk and migrating data to it You must have super user permissions in order to configure the chrooted environment In order to create a chrooted environment you will need at least 2 gigabytes of disk space for the operating system and Plesk i
222. om GeoTrust Inc through MyPleskCom online store and secure your control panel 1 Go to Server gt Certificates A list of SSL certificates that you have in your repository will be displayed 2 Click Add New Certificate 3 Specify the certificate properties Certificate name This will help you identify this certificate in the repository Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the host name for which you wish to purchase an SSL certificate For example your domain com Enter your e mail address 4 Make sure that all the provided information is correct and accurate as it will be used to generate your private key 5 Click Buy Cert Your private key and certificate signing request will be generated do not delete them MyPlesk com login page will open in a new browser window Configuring Your Control Panel 27 6 Register or login to an existing MyPlesk com account and you will be taken step by step through the certificate purchase procedure 7 Choose the type of certificate that you wish to purchase 8 Click Proceed to Buy and order the certificate In the Approver E Mail drop down box please select the correct Approver e mail The approver e mail is an e mail address that can confirm that certificate for s
223. omains shortcut in the navigation pane Click the required domain name in the list Click Mail in the Services group Click Add New Mail Account Specify the desired name for the mail forwarder next to Mail account name The domain name is shown to the right of sign so you only need to type the name This can be for example your first name and last name separated by a dot a department name or any other text in Latin symbols The name should be short enough to remember It can comprise alphanumeric dash dot and underscore symbols Clear the Mailbox and Control panel access check boxes Click OK Click Redirect in the Tools group Select the Redirect check box 0 Type the destination e mail address to which you would like to forward e mail 11 Click OK gt To set up an e mail address that will accept mail pass it through the spam filter and ao Ff OQ NO then forward it to another e mail address Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail in the Services group Click Add New Mail Account Specify the desired name for the forwarder s e mail address next to Mail Account Name The domain name is shown to the right of sign so you only need to type the name This can be for example your first name and last name separated by a dot a department name or any other text in Latin symbols The name should be short enough to remember It can comprise a
224. on changed Login name OLD_LOGIN NAME NEW_LOGIN_NAME Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME Company name OLD_COMPANY_NAME NEW_COMPANY_NAME Phone number OLD_PHONE NEW_PHONE puo rae pew E mail OLD_EMAIL JNEW_EMAIL Address OLD_ADDRESS NEW_ADDRESS State Province OLD_STATE_PROVINCE NEW_STATE_PROVINCE Postal Zip code OLD_POSTAL_ZIP_CODE NEW_POSTAL_ZIP_CODE Country OLD_COUNTRY NEW_COUNTRY For the events Client status updated Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME Login name OLD_LOGIN_NAME NEW_LOGIN_NAME Status OLD_STATUS NEW_STATUS For the events Client preferences updated Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME Login name OLD_LOGIN_NAME NEW_LOGIN_NAME Page size OLD_LINES_PER_PAGE NEW_LINES_PER_PAGE Interface skin OLD_INTERFACE_SKIN NEW_INTERFACE_SKIN For the event Client s IP pool changed Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME IP address OLD_IP_ADDRESS NEW_IP_ADDRESS Status OLD_STATUS NEW_STATUS Contact name OLD_CONTACT_NAME NEW_CONTACT_NAME OLD_MAXIMUM_DISK_SP JNEW_MAXIMUM_DISK_SPAC ACE E Required Cc Required ax Required Required Required Required Required Required Bal o e gt oO O lt D am 3 o 5 2 an x N w O D o n D w g _ D Qa S e _ D Q D gt w el QO c 3 Z Required Disk space limit Required Appendix A Advanced Features 25
225. on from the Report drop down menu To adjust the amount of information presented in a report click the Customize icon and then modify an existing report template to do this click a report template name or create a new report template to do this click the Add New Layout icon Next specify how much information you want in each section of the report select None if you do not want any information select Summary if you want a concise overview or select Full if you need a detailed report Select the Use as default report check box and click OK To delete a custom report layout select the check box corresponding to the report layout name and click x Remove Selected To print the report click the Print icon A report will open in a separate browser window Select the File gt Print option from the browser s menu to print the report To send the report by e mail type the recipient s e mail address into the input box located to the right of the Report group and click the J Send by E mail icon If you are the recipient then you do not need to specify an e mail address the system assumes by default that you are the report recipient and specifies your e mail address registered with your control panel account To have the reports automatically generated and delivered by e mail on a daily weekly or monthly basis click the Report Delivery icon and follow the instructions supplied in the Automating report generation and delivery by
226. on tasks to other users but do not want them to use the Updater function or change the updating settings from the control panel you can remove the screens related to Updater settings and the Updater icon from the control panel To do this use the following MySQL command echo REPLACE misc SET param disable updater val true mysql psa uadmin p cat etc psa psa shadow To restore the Updater icon and screens in the control panel use the following MySQL command echo REPLACE misc SET param disable updater val false mysql psa uadmin p cat etc psa psa shadow 242 CHAPTER 17 Appendix A Advanced Features In addition to operations available via control panel Plesk software provides several advanced management capabilities available to the administrator from the command line The administrator can Use event tracking mechanism to organize data interchange between Plesk and external systems Include domain specific Apache configuration directives into web server configuration file Change Tomcat connector ports Restore Plesk mail configuration In this chapter Using Event Tracking Mechanism ccceeecceccceeeeeeeeeeeeeeaeeeeeeeeeeetesesnaaeaeeeeees 242 Including Directives into Web Server Configuration File cccsseeeeeeeeeeeeees 257 Changing Tomcat Java Connector Ports eenen eenen eneren ennenen neren 258 Restoring Mail Configuration
227. or security vulnerabilities Plesk modules marked with asterisk require installing additional license keys see page 23 for being used When you install Plesk on FreeBSD systems all modules are installed by default During installation of Plesk on RPM Deb package based systems you are prompted to choose the modules you would like to install Configuring and Maintaining Your Server 87 Installing Modules You can install a module to the Plesk server in two ways from the control panel recommended and from the command line gt To install modules from the control panel Login as administrator to the control panel Select the Modules shortcut in the navigation pane Click Manage Modules Click Add new module Select a module package file and click OK ah WD gt To install modules from the command line as Login as root to the server where Plesk is installed 2 Run the command plesk installation directory admin bin modulemng install file lt module_ filename gt where plesk_installation_directory is the directory you installed Plesk to Example usr local psa admin bin modulemng install file cs gs 1 0 0 rh9 build72041021 16 i1586 rpm Note All modules that come with Plesk are located in the directory opt modules in Plesk distribution Configuring and Managing Modules Before you begin to use the module you should configure it Configuration steps vary depending on
228. ormation is correct and accurate as it will be used to generate your private key 7 Click Buy Cert Your private key and certificate signing request will be generated do not delete them MyPlesk com login page will open in a new browser window 8 Register or login to an existing MyPlesk com account and you will be taken step by step through the certificate purchase procedure 9 Choose the type of certificate that you wish to purchase 10 Click Proceed to Buy and order the certificate In the Approver E Mail drop down box please select the correct Approver e mail 11 The approver e mail is an e mail address that can confirm that certificate for specific domain name was requested by an authorized person 12 Once your certificate request is processed GeoTrust Inc will send you a confirmation e mail After they receive the confirmation from you they will send the certificate to your e mail 13 When you receive your SSL certificate save it on your local machine or network 14 Return to the SSL Certificates repository Domains gt domain name gt Certificates 15 Click Browse in the middle of the page and navigate to the location of the saved certificate Select it and then click Send File This will upload and install the certificate against the corresponding private key 16 Return to the domain s administration screen Domains gt domain name and click Setup in the Hosting group Serving Your Customers 142 17 Select the
229. ount 1 Go to Domains gt domain name gt Databases gt database name and click Add New Database User 2 Type auser name and a password that will be used for accessing the contents of the database Click OK Changing Database User Passwords gt To change password for a database user 1 Go to Domains gt domain name gt Databases gt database name gt database user name 2 Type anew password and click OK Serving Your Customers 136 Removing Database User Accounts ao FWD To remove a database user account Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Databases in the Services group Click the required database name A list of database users will open Select a check box corresponding to the user account that you wish to remove Click Remove Selected Next confirm removing and click OK Removing Databases hk OND To remove a database with its contents Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Databases in the Services group Select a check box corresponding to the database that you wish to remove If the required check box appears grayed out this means that this database is used by a site application and you can remove it only by uninstalling the respective application Click 2 Remove Selected Confirm removal and click OK Serving Your Customers 137 Installing Applica
230. oup Configure the automatic reply 1 Type a name for this automatic reply into the Autoresponder name box For example Vacation notice 2 If you want your incoming mail to be forwarded to another e mail address while you are away specify an e mail address in the Upon automatic response forward the original message to the specified e mail box 3 If you want this automatic reply to be sent in reply to any incoming e mail message in the Conditions group leave the always respond option selected If you wish to automatically reply only to e mail messages that contain specific words in the message text or subject line select the appropriate option and type the word combination in the input box 4 By default the subject line of incoming e mail will be inserted into the automated reply To use a custom subject type it into the Reply subject input box Serving Your Customers 186 5 As your correspondents may not figure out that the message they received from you was an automatic response they may want to respond to your auto reply So you should specify your e mail address as the Return address otherwise their messages will be directed at the autoresponder s address 6 Specify the automatic reply message format plain text or HTML and character encoding UTF 8 is recommended If you use HTML tags in your auto reply message you should select the HTML option 7 Type your message in the Reply with text field 8 A
231. our e mail users with anti virus protection you can use either the Dr Web or Kaspersky Antivirus solutions Both Dr Web and Kaspersky Antivirus can scan server s mail traffic in real time however only Kaspersky Antivirus allows fine tuning and filtering of specific file types from attachments The both programs require an additional license key with annual renewal Check the current prices with your provider or visit SWsoft site at http www swsoft com en buyonline plesk8 gt To install Dr Web or Kaspersky Antivirus 1 Go to Server gt Updater 2 Click your Plesk version 3 Inthe list of components select either Dr Web antivirus or Kaspersky antivirus 4 Click Install After the installation is completed obtain and install a license key for the selected antivirus program as described in the following steps 5 Go to Server gt License Management 6 Click Order New Key The SWsoft online store page listing available add ons opens in a new browser window 7 On this page select the check box next to the Dr Web antivirus or Kaspersky Antivirus item and click ADD TO MY BASKET 8 Because Plesk add ons are added to the license keys that already exist the Plesk Number Checking System page will open Enter the number of your license key to which you add this feature and click Submit 9 Inthe next steps indicate the currency number of keys provide contact details billing address and payment method and submit the for
232. ouse pointer over a system element or status icon it displays additional information To navigate through Plesk you can also use a path bar a chain of links that appears in the right part of the screen below the banner area To return to a previous screen use the Up Level icon in the upper right corner of the screen To find items in lengthy lists use search boxes located above every list of items type a search criterion into the input box and click Search A list will show the items matching the search criteria To return back to viewing all items click Show All To sort a list by a certain parameter in ascending or descending order click on the parameter s title in the column heading The order of sorting will be indicated by a small triangle displayed next to the parameter s title Getting Started 20 Changing Your Password and Contact Information hOoOND y on y Vv 0O fF ON To update your contact information Select the Server shortcut in the navigation pane Click the Edit icon in the Administrator information group Update your information as required and click OK To change your password Select the Server shortcut in the navigation pane Click the Change Password icon in the Administrator information group Enter your old and new passwords Click OK If you forgot your password In your web browser s address bar type the URL where your Plesk control panel is located For example https your
233. ow Select FTP as the remote Web server In the Remote Web site location box type your host name e g ftp ftp your domain com Inthe FTP directory box type your FTP directory if your hosting company provided one Leave it blank if they did not specify one Select the Use Passive FTP check box if your computer or network is protected by a firewall Click OK to connect to the remote site The Remote Web site view will show files that you have in your local and remote sites Click the Publish Web site button in the lower right corner of the window Serving Your Customers 131 Publishing from Microsoft FrontPage through HTTP oh To publish files through HTTP on a server that supports FrontPage Server Extensions Open your FrontPage program Open a FrontPage Web site open File menu and select the Open Site item Go to Remote Web site view click the Web Site tab and then the Remote Web Site button at the bottom of the window Click the Remote Web Site Properties button in the upper right corner of the window On the Remote Web Site tab under Remote Web server type click FrontPage or SharePoint Services In the Remote Web site location box type the Internet address including the protocol of the remote Web site that you want to publish folders and files to for example http www your domain com or click Browse to locate the site Do any of the following To use Secure Sockets Layer SSL fo
234. ox for example your name your domain com 10 Type your password This should be the password that you specified during creation of the mailbox through Plesk 11 Leave the Remember password box checked if you do not wish to be prompted to enter password each time your e mail program connects to the mail server to check for new mail and click Next gt 12 To complete setting up your e mail program click Finish gt To set up Mozilla Thunderbird ooh WN N Open Mozilla Thunderbird Go to Tools gt Account Settings Click Add Account The Account Wizard will open Leave the Email account option selected and click Next gt Enter your name as you want it to appear in any messages you send Type your e mail address that you created through Plesk For example your name your domain com Click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt In the Incoming User Name box specify your full e mail address for example your name your domain com and click Next gt Serving Your Customers 171 10 Enter the name by which you would like to refer to this account for example Work Account and click Next gt 11 Verify that the information you entered is correct and click Finish 12 Click OK to close the Account Settings wizard Accessing Your Mail from a Web Browser
235. pane Click the Application Vault icon in the Services group Click the icon in the second column left to the corresponding site application name To add a commercial application to a customer s application pool Click the Server shortcut in the navigation pane Click the Application Vault icon in the Services group Click a hyperlinked number in the Clients column Click Add New Client Select the user you need and click OK If you need to install an application on a site refer to the Installing Applications on page 137 section Predefining Content for New Web Sites You can set your control panel to automatically include specific files and directories into Web spaces created for newly hosted Web sites This can be a set of useful scripts custom error messages a placeholder index html page or any other files of your choice These files can then be replaced edited or removed on a per site basis gt N oo f To set up the control panel so as to automatically include your Web content into Web spaces On your local file system create the required directories httpdocs httpsdocs cgi bin anon_ftp error docs Place the files you need into the directories you have created Place web pages into httpdocs and httpsdocs directories scripts to cgi bin directory and custom error messages to error docs directory Pack the directories and files into an archive file in tgz tar tar gz or zip format Make sure that the di
236. pecific domain name was requested by an authorized person 9 Once your certificate request is processed GeoTrust Inc will send you a confirmation e mail After they receive the confirmation from you they will send the certificate to your e mail 10 When you receive your SSL certificate save it on your local machine or network 11 Return to the SSL Certificates repository Server gt Certificates 12 Click Browse in the middle of the page and navigate to the location of the saved certificate Select it and then click Send File This will upload the certificate to the repository 13 Select the check box corresponding to the certificate you just added and click Secure control panel gt To secure your control panel with an SSL certificate from other certificate authorities 1 Go to Server gt Certificates A list of SSL certificates that you have in your repository will be displayed 2 Click Add New Certificate 3 Specify the certificate properties Certificate name This will help you identify this certificate in the repository Encryption level Choose the encryption level of your SSL certificate We recommend that you choose a value more than 1024 bit Specify your location and organization name The values you enter should not exceed the length of 64 symbols Specify the host name for which you wish to purchase an SSL certificate For example your domain com Enter your e mail address 4 Make sure tha
237. pecific domains or individual senders click the Black List tab and then add the respective entries to the spam filter s black list Serving Your Customers 174 To add entries to the black list click Add Addresses If you have a list of entries stored in a file click Browse to specify it and then click OK Otherwise select the From List option and type the e mail addresses into the E mail addresses box Place each address in one row or separate addresses with a coma a colon or a white space You can use an asterisk as a substitute for a number of letters and question mark as a substitute for a single letter For example address spammers net user spammers net spammers net Specifying spammers net will block the entire mail domain soammers net To save the entries you added click OK then confirm adding and click OK again To remove entries from the black list under the Black List tab select the entries and click Remove Selected Confirm removal and click OK 8 If you want to be sure that you will not miss e mail from specific senders click the White List tab and then add e mail addresses or entire domains to the spam filter s white list To add entries to the white list click Add Addresses If you have a list of entries stored in a file click Browse to specify it and then click OK Otherwise select the From List option and type the e mail addresses into the E mail addresses box Place each address in o
238. ply configuration that you no longer need Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address you need Click Autoresponders in the Tools group Select a check box corresponding to the configuration name and click X Remove Selected Serving Your Customers 188 Setting Up Site Wide Preferences for Handling Mail to Nonexistent Users Mail Bounce When somebody sends an e mail message to an e mail address that does not exist under your domain the mail server by default accepts mail processes it and when it finds out that there is no such a recipient under the domain it returns the mail back to sender with the this address no longer accepts mail notice You can choose to Ou hwWND y Change the default notice if you do not like it Forward all such mail to the desired e mail address Reject such mail without accepting it and without notifying senders This setting can decrease mail server load caused by a large amount of spam which is often sent to randomly generated user names However for soammers this can somewhat speed up scanning your mail server for valid e mail addresses To configure the site wide settings for handling mail to nonexistent users Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click Preferences Choose a desired option and specify the information as requ
239. pplication into a commercial one it is withdrawn from the application pools of all clients Now only you can add this application to your clients application pools when needed When you change a commercial application into a free one it becomes free of charge for all clients Table The applications shipped with Plesk application vault Application name Link to application developer s site Poll management system http www proxy2 de Serving Your Customers 99 Anylnventory Inventory management program _ http anyinventory sourceforge n et Autolndex Web site directory indexing http autoindex sourceforge net system b2evolution http b2evolution net bbclone http www bbclone de Personal online organizer http www brim project org Coppermine Photogallery http coppermine sourceforge n et CSLH Customer support http www proxy2 de Docbase Knowledge base management http docbase sourceforge net system Drupal Content management system and _ http drupal org blogging engine eGroupWare Application for coordination of http Awww egroupware org group activities ilohamail http ilohamail org Joomla Content management system and _ http joomla org Web application framework Miva Merchant Online store http smallbusiness miva com pr oducts merchant mm5 Miva Fasttrack Online store http smallbusiness miva com pr aaa Content management system http www mamboserver com Mantis Issue track
240. ption If the Migration Manager detected the hosting platform incorrectly select the platform from the Source platform drop down box If you want to specify data compression options domain templates to be applied during migration or remote host s hard drive partitions that should be used for storing temporary files click the Advanced tab and select the required options 10 Click Next gt gt 11 Select which objects you wish to migrate to Plesk To migrate user accounts click the Accounts tab and specify which accounts should be migrated by selecting the corresponding check boxes then click Migrate Serving Your Customers 205 To migrate domain names select the Domains tab and specify which domains should be migrated by selecting the corresponding check boxes then click Migrate On the next screen select which user account on the Plesk server you want to migrate the domains to Then click Migrate 12 Select the IP address on your Plesk host to which the remote host s IP addresses should be mapped 13 Click Migrate 14 Once migration is completed a detailed report will be presented on the screen Click OK to exit the wizard Serving Your Customers 206 Performing Migration Within a Single Server If you wish to migrate to Plesk 8 from another hosting platform or earlier versions of Plesk and cannot afford additional hardware for this operation you can do it in one of the following ways Migration with use
241. r can install in a domain Validity period Specify the term for a hosting account At the end of the term the domain web site will be suspended its Web FTP and mail services will no longer be accessible to the Internet users and domain owner will not be able to log in to the control panel Hosting accounts cannot be automatically renewed therefore in order to bring the hosted domain name web site back to operation you will need to manually renew the hosting account click Domains shortcut in the navigation pane click the domain name your need click the Limits icon specify another term in the Validity period box click OK then click the Switch On icon in the Domain group Domains gt domain name Click OK Serving Your Customers 125 Allowing the Site Owner to Log in to Control Panel a Ff WON To allow the site owner to log in to control panel for managing his or her web site Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Domain Administrator icon in the Domain group Select the Allow domain administrator s access check box Type the password for access to the site owner s control panel For security reasons the password should be more than 8 symbols and it should comprise a combination of letters numbers and punctuation dictionary words and proper names should be avoided Specify the settings related to the appearance of user s control panel if desired i
242. r establishing a secure communications channel to prevent the interception of critical information click Encryption connection required SSL To use SSL connections on your Web server the server must be configured with a security certificate from a recognized certificate authority If the server does not support SSL clear this check box Otherwise you will not be able to publish folders and files to the remote Web site To remove specific types of code from Web pages as they are being published on the Optimize HTML tab select the options you want To change the default options for publishing on the Publishing tab select the options you want Click OK to connect to the remote site The Remote Web site view will show files that you have in your local and remote sites Click the Publish Web site button in the lower right corner of the window Serving Your Customers 132 Publishing Sites with Adobe Dreamweaver Before publishing a site from Dreamweaver you need to define the site properties that is you need to tell Dreamweaver where your site files are located on your computer and to specify the server to which you want to publish the site gt 1 2 3 as To define a site in Dreamweaver From the Site menu choose New Site The Site Definition screen opens Click the Advanced tab In the Local Info category specify the following Site name This will show in Web browser s title bar Local root folder This is
243. r provided by the SpamAssassin software When you need to publish your e mail address create a disposable e mail address e mail alias for your primary e mail address and publish it instead All messages sent to the e mail alias will come into your mailbox Once you start getting spam remove that alias and create another one If you have a mailbox at another domain or mail server you may want to set up a disposable e mail forwarder Setting Up Additional Disposable E mail Addresses Mail Aliases gt To set up an e mail alias for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail in the Services group Click the e mail address you need Click Add New Mail Alias Type a desired name and click OK O 0O A WN The messages addressed to your additional e mail address e mail alias will get to your mailbox You can see the list of currently used mail aliases by clicking Show Aliases on the page that shows a list of mail accounts under the domain gt To remove an e mail alias from a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mailin the Services group Click the e mail address you need Select the check box corresponding to the alias that you wish to remove and click Remove Selected oa Ff oOND Setting Up Spam Filter If you receive undesirable correspondence to an e mail addre
244. reate Shortcut Click OK To customize desktop for your resellers customers domain owner accounts Go to Server gt Interface Management gt Desktop Presets tab and click the Default Domain Owner Desktop shortcut in the list of desktop presets If you wish to create a new preset based on an existing one click the corresponding F icon Specify the configuration preset name Select the Default check box to apply this preset to the interface Specify what tasks you would like users to accomplish through the control panel The appropriate shortcuts will be placed to the desktop The Selected tasks list shows the tasks for which shortcuts are already placed on the desktop The Available tasks list shows the tasks for which there are no shortcuts on the desktop on y oh Configuring Your Control Panel 47 To add a shortcut to the desktop select the required tasks in the Available tasks list and click Add gt gt To remove a shortcut from the desktop select the task that you do not need in the Selected tasks list and click lt lt Remove To show custom buttons on the desktop select the Custom buttons check box located above the list of Available tasks To show on the desktop a shortcut to functions for creating new custom hyperlink buttons select the Show the following buttons in the footer Create a new custom button check box below the Available tasks list Specify whether to show the Statistics and Favorites
245. rectories are in the root of the archive file and not in a subdirectory Log in to your Plesk control panel Select the Server shortcut in the navigation pane Click the Skeleton icon in the Services group Click the Browse button to locate the archive file on your local computer select the file and click the Send File button 104 on y Plesk 8 2 for Linux Unix Administrator s Guide To revert back to the original structure of web server directories and files Select the Server shortcut in the navigation pane Click the Skeleton icon in the Services group Click the Default button 105 CHAPTER 7 Managing User Accounts Plesk users hierarchy is limited to three user levels client accounts domain administrator accounts and e mail user accounts All these types of users can have access to control panel for managing their own web sites and e mail accounts For users who need to resell hosting services or host numerous domains web sites you should create client accounts And then your resellers can create domain administrator accounts for their own customers A domain administrator s account can be created only after the user s site is hosted on the server A domain administrator account is limited to having only one site however a domain administrator can provide other users with mail hosting services under his or her domain For that purpose e mail user accounts are created and granted access to control panel In this
246. rm should be automatically filled by the system and if it is not copy the secret code from the message you received to the clipboard and paste to the form Click OK to submit Note You should use the secret code within 24 hours after its generation otherwise it will expire and you will need to go through the whole process again Becoming Familiar with Plesk s Interface When you log in to control panel it can open in either a standard view a simplified desktop view or a combination of both The standard view is a customary view of the control panel divided into two main areas navigation pane on the left and the main screen where operations are performed on the right Getting Started 17 PLESK Clients Tools 3 g Add New Chent Clent Templates Extras Traffic Account Clients P Seach E howa Grou Operations XX Remove Selected 1 Chents total Number of ertries per page 10 25 100 P SAE me 4 Creation date Domains inha doo mycompany Feb 9 2006 2r S E GIUA 0o09 1 Chents total Number of erkries per page 10 25 109 2 Help Desk Qib This page ists all chent accounts fegistered in the system Figure 1 Standard Administrator s interface The desktop view can show server statistics and shortcuts to the operations you frequently perform everything you may need can now be accessible from a single screen PLESK ear Ri t d a Administrator Desktop Q Customize admin s Desktop Hostname myserverhost
247. rt a service 1 Select the Server shortcut in the navigation pane 2 Click Service Management on the Server administration page 3 Click the WW icon corresponding to the service you wish to start To restart a service 1 Select the Server shortcut in the navigation pane 2 Click the Service Management icon on the Server administration page 3 Click the J icon corresponding to the service you wish to restart To stop a service 1 Select the Server shortcut in the navigation pane 2 Click the Service Management icon on the Server administration page 3 Click the bk icon corresponding to the service you wish to stop Configuring and Maintaining Your Server 82 Enabling Piped Logs for Web Server to Reduce the Risk of Web Service Disruption If you are going to host more than 300 domains or Web sites on your server you should switch on support for piped logs in the Apache Web server To do this follow these steps 1 Log in to the server shell 2 Issue the command mysql uadmin p cat etc psa psa shadow D psa e replace into misc param val values apache_pipelog true 3 Rebuild Apache configuration by issuing the command websrvmng vV a This will allow to host about 900 domains Web sites If you need to host more than 900 domains Web sites then you will need to recompile Apache and some other system packages as described in the online knowledge base article at http kb swsoft com en 260 Monitoring Mail
248. rving Your Customers 192 gt To edit a message template 1 2 3 Go to Server gt Mass E Mail Messages and click the required template in the list Specify template name in the Template name field Specify sender name and e mail address in the From field You can specify name e mail address or both To specify both name and e mail address use the following format Name lt your e mail address gt For example John Doe lt admin pleskserver com gt Select the recipients for your e mail message f you want clients to receive your message select the Clients check box and select the required scope of recipients All to send message to all clients Selected only to send message only to the clients you select manually All except selected to send message to all clients except the ones you select manually To select several clients click Select Addresses to the right of the Clients check box note that this button is not available if All mode is selected select the required clients in the Available clients field and click Add gt gt To remove clients from the list of selected clients select the required clients in the Selected clients field and click lt lt Remove f you want domain administrators to receive your message select the Domain Administrators check box and select the required scope of recipients All to send message to all domain administrators Selected only to send message only to the domain ad
249. s Setup of DNS zones for newly added domains is automated When you add a new domain name to control panel a zone file is automatically generated for it in accordance with the server wide DNS zone template and registered in the name server s database and name server is instructed to act as a primary master DNS server for the zone You can Add resource records to and remove from the template Override the automatic zone configuration with custom settings on a per domain basis Switch off the domain name service on this machine if your provider or another organization is running DNS service for your sites gt To view the default records in the server wide DNS template Click the Server shortcut in the navigation pane Click the DNS icon in the Services group All resource record templates will be displayed N The lt ip gt and lt domain gt templates are automatically replaced in the generated zone with real IP addresses and domain names To add a new resource record to the server wide DNS template Click the Server shortcut in the navigation pane Click the DNS icon in the Services group Click the Add New Record icon in the Tools group Select the resource record type and specify the record properties as desired hOoOND y Note that you can use lt ip gt and lt domain gt templates that will be replaced in the generated zone with real IP addresses and domain names You can use a wildcard symbol to
250. s 108 Validity period Specify the term for a hosting account At the end of the term all customer s domains web sites will be suspended its Web FTP and mail services will no longer be accessible to the Internet users and the reseller and his or her customers domain owners will not be able to log in to the control panel Accounts cannot be automatically renewed therefore in order to bring the hosted domain names web sites back to operation you will need to manually renew the user account Click the Clients shortcut in the navigation pane click the client name you need click the Limits icon specify another term in the Validity period box click OK then click the Switch On icon in the Tools group Clients gt client name 10 Click OK 11 To specify the operations that the customer will be able to perform through his or her control panel if you created this user account without using a predefined user account template click the Permissions icon in the Tools group 12 Grant the required permissions to the customer Access to control panel Specify whether the customer will be able to access the control panel for managing his or her account and sites Domain creation Specify whether the customer will be able to set up hosting accounts for new sites Physical hosting management Specify whether the customer will be able to set up hosting accounts modify hosting account features and switch on or off support for programming and
251. s Web FTP and mail services will no longer be accessible to the Internet users and domain owner will not be able to log in to the control panel To unsuspend a domain administrator account with domain web site Go to Domains and click the client name you need Click Switch On Serving Your Customers 116 Removing User Accounts gt 1 2 To remove a user account with user s Web sites Click the Clients shortcut in the navigation pane Select a check box corresponding to the user account you want to remove and click Remove Selected Confirm removal and click OK The user account with all user s sites will be removed from the server To remove a site owner s account from the server Click the Domains shortcut in the navigation pane Select the check box corresponding to the domain Web site you wish to remove and click Remove Selected Confirm removal and click OK The domain administrator account and all data related to the domain web site will be removed from the server Serving Your Customers 117 Hosting Web Sites Obtaining Domain Names Before you publish a site on the Internet you must register your unique domain name with a domain name registration authority A domain name is an easy to remember web site address When you want to visit a web site you enter a domain name e g your domain com or a Uniform Resource Locator e g http www your domain com into your browser s address bar In order to show
252. script we have specified the variables NEW_CONTACT_NAME and NEW_LOGIN_NAME During execution of the handler they will be replaced with name and login of the created client respectively The entire list of available variables is provided in the following section You should keep in mind that with the removal operations the variables of type NEW_ xxx are not set And with creation operations the parameters of type OLD_xxx are not set Now if you login to your Plesk control panel and create a new client specifying the value Some Client in the Contact name field and some_client in the field Login the handler will be invoked and the following records will be added to the tmp event_handler 1log ime Meie 16 158357825 NOVE 2007 uid 0 root gid 0 root groups 0 root client created name Some client login Some client If you want to specify one or few handlers more repeat the actions above for another handler The parameter templates that can be used when setting up an event handler are presented in the table below Table Available Event Handler Parameter Templates Environment variable name Component name and description Previously used value Notes For the event Session login settings changed Allowed period of inactivity for all control Type of desktop preset default preset for administrator s desktop client s desktop domain administrator s desktop or auser s custom preset OLD_DESKTOP_PRESET NEW_DE
253. scripting languages PHP safe mode management Specify whether the customer will be able to switch the PHP safe mode off for his or her sites By default PHP is configured to operate in safe mode with functional restrictions To learn more about PHP safe mode refer to http ohp net features safe mode Some web applications may not work properly with safe mode enabled If an application on a site fails due to safe mode switch the safe mode off by clearing the PHP safe_mode on check box in the hosting account properties Domains gt domain name gt Setup icon in the Hosting group Management of shell access to server Specify whether the customer will be able to access the server shell through Secure Shell protocol and allow his or her own customers to do so Hard disk quota assignment Specify whether the customer will be able to assign hard quotas on disk space for his or her own web sites and for web sites of his or her customers Subdomains management Specify whether the customer will be able to set up additional sites under his or her domains and allow his or her customers to do so Domain aliases management Specify whether the customer will be able to set up additional alternative domain names for his or her web sites and allow his or her users to do so Log rotation management Specify whether the customer will be able to adjust the cleanup and recycling of processed log files for his or her sites Serving Your Customers 10
254. se of DNS lookup problems generate temporary errors option from the SPF checking mode drop down box To reject messages from senders who are not authorized to use the domain in question select the option Reject mail if SPF resolves to fail from the SPF checking mode drop down box To reject the messages that are most likely from senders who are not authorized to use the domain in question select the option Reject mail if SPF resolves to softfail from the SPF checking mode drop down box To reject the messages from senders who cannot be identified by SPF system as authorized or not authorized because the domain has no SPF records published select the option Reject mail if SPF resolves to neutral from the SPF checking mode drop down box To reject the messages that do not pass SPF check for any reason for example when sender s domain does not implement SPF and SPF checking returns the unknown status select the option Reject mail if SPF does not resolve to pass from the SPF checking mode drop down box To specify additional rules that are applied by the spam filter before the SPF check is actually done by the mail server type the rules you need in the SPF local rules box We recommend that you add a rule for checking messages against the open database of trusted senders for example include spf trusted forwarder org For more information on SPF rules visit http www ietf org internet drafts draft schlitt spf classic
255. sed to generate your private key 7 Click Request Your private key and certificate signing request will be generated and stored in the repository 8 Download the certificate signing request CSR file and save it on your machine To do this click the respective icon 9 Once downloaded open the file in a text editor copy the text enclosed in lines BEGIN CERTIFICATE REQUEST and END CERTIFICATE REQUEST to the clipboard 10 Using your favorite mail client software create a new e mail message and paste the text from the clipboard Send this message to the Certification Authority that will create an SSL certificate in accordance with the information you supplied 11 When you receive your SSL certificate save it on your local machine or network 12 Return to the SSL Certificates repository Domains gt domain name gt Certificates 13 Click Browse in the middle of the page and navigate to the location of the saved certificate Select it and then click Send File This will upload and install the certificate against the corresponding private key 14 Return to the domain s administration screen Domains gt domain name and click Setup in the Hosting group 15 Select the SSL certificate that you wish to install from the Certificate drop down box Serving Your Customers 144 If there is no Certificate drop down box on the screen this means that you are ona shared hosting account therefore you need to upgra
256. select multiple IP addresses press and hold the Control button on the keyboard and left click the required addresses in the Vacant IPs box and click OK To revoke an IP address select the respective check box and click Remove Selected Confirm removal and click OK To assign an SSL certificate to an IP address click the IP address you need select the required certificate from the SSL Certificate drop down box and click OK To specify the web site that will open when users refer to the web resource on your server by an IP address actual only for sites sharing the same IP address click the number in the Hosting column select the domain name you need and click U Set As Default To update contact information or change password for access to control panel Click the Clients shortcut in the navigation pane Click the client name you need Click the Edit icon in the Tools group Fill in the required information and click OK To change user s FTP password Click the Domains shortcut in the navigation pane Click the domain name you need Click the Setup icon in the Hosting group Type the new password into the NewFTP password and Confirm password boxes Click OK To modify permissions for operations a customer can perform through the control panel Click the Clients shortcut in the navigation pane Click the client name you need Click the Permissions icon in the Tools group Specify the required permissions and c
257. server and automatically install it to your control panel Upgrading Your License Key If you are planning to expand your customer base and host more sites on the server than your current license allows you need to upgrade your license key gt Toupgrade the license key 1 2 3 4 Click the Server shortcut in the navigation pane Click the License Management icon in the System group Click Order Control Panel Upgrades On the SWsoft online store page select the desired upgrade option and click Submit In the next step indicate purchase details and submit the form You will be notified by e mail when your order is processed After you receive the e mail notification return to the License Management screen Server gt License Management and click Retrieve Keys to retrieve the ordered license key Plesk License Manager will retrieve the purchased license key from the Plesk licensing server and automatically upload it to your control panel Configuring Your Control Panel 24 Rolling Back to Your Previously Used License Key gt On To roll back to the license key you previously used Click the Server shortcut in the navigation pane Click the License Management icon in the System group Click Roll Back Key The previously installed license key will be restored Configuring Your Control Panel 25 Securing Your Control Panel Restricting Administrative Access to Control Panel To alleviate security concerns
258. server com 8443 Press ENTER Plesk login screen will open Click the Forgot your password link You will be prompted to specify your login name and e mail address registered in the system Type your login name into the Login box type your e mail address registered in the system into the E mail box and click OK If your password cannot be sent by e mail because it was stored by the system in encrypted form you will be prompted to set up a new password using a secret code that will be generated for that purpose and sent to your e mail Once you received the e mail from the password reminder click the link in the message body A new browser window will open At this step specify your login name and a new password The Secret Code field of the form should be automatically filled by the system and if it is not copy the secret code from the message you received to the clipboard and paste to the form Click OK to submit The instructions on how to restore your password will be sent to your e mail address 21 CHAPTER 4 Configuring Your Control Panel This chapter discusses the configuration steps required to set up and manage your Plesk Control Panel In this chapter Upgrading License Key for Your Control Panel ccccccccccccccecceeeeeeeeeeeeeeeees 21 Securing Your Control Panel vsioisciniessidentiaiwiisacweNandacudicetedaasaceisereieneacet 25 Customizing Your Control Panel visisscticasasivnsssdctucdvasiaa l
259. sion Plesk license key number Server uptime Processor load averages for the last 1 minute 5 minutes and 15 minutes The amount of RAM installed and used The amount of swap space used Hard disk usage by partitions and directories The connected mounted storage and network storage devices The number of hosted domains active shows the domains that are online problem shows the domains that have exceeded the disk space and bandwidth allotments but still online passive shows the domains that are offline because they were suspended by you or your resellers Click the Refresh icon to update the server statistics with the latest data To view the information on software components installed on your server and managed by the Plesk control panel Click the Server shortcut in the navigation pane Click the Component Info icon in the System group Click the Refresh icon to update the information To view a consolidated report on a user account and user s sites Click the Clients shortcut in the navigation pane Click the user name you need Click the Report icon in the Tools group Viewing Statistics 222 To view a detailed report on server resources and hosting features used by a specific domain name web site Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Common operations on reports kON To get more details select the Full Report opti
260. site through your favorite web browser even if the information on the domain name has not yet propagated in the Domain Name System Note that Macromedia Flash and CGI scripts will not work during preview gt To preview a site Click the Domains shortcut in the navigation pane 1 2 Click the required domain name in the list 3 Click Site Preview in the Hosting group Serving Your Customers 134 Deploying Databases If your web server incorporates data processing applications or is designed to generate web pages dynamically you will likely need a database for storing and retrieving data You can either create a new database for a site or import the data from your previously backed up MySQL or PostgreSQL database Creating or Importing a Database gt ao Fh WND oR WON y To create a new database on a hosting account Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Databases Click Add New Database Enter a name for the database We recommend that you choose a name that starts with a Latin alphabet symbol and comprises only alphanumeric and underscore symbols up to 64 symbols Select the database type that you are going to use MySQL or PostgreSQL Click OK To set up database administrator s credentials click Add New Database User Type a user name and a password that will be used for accessing the contents of the database Click OK To import an exi
261. sitory cc cceeeececeeeeeeeeeeeeeeeeeeeeseaeeeeeeseeneees 220 Adjusting Preferences for Web Statistics Presentation by WebaliZe cccccccssscceeesteeeees 223 Hiding and Unhiding Internal References from Your and Other Sites c eeeeee 224 Grouping and Ungrouping References from Other Sites ccccecsecessesceeeseeteeeeeeseees 225 Hiding and Unhiding Direct Requests ccecceeeeseeeeeeeeeeeeeeeeeeeeeaeeeeesaeeeeeeaeeeeneaeeeeee 226 Automating Report Generation and Delivery by E mail c ccceccceeeeeeeeeeeeeeeeeseeeesaeeeeeeeeeaees 227 Viewing Log Files and Configuring Recycling of Log Files c ccecseeeeeeeceeeeeeeeeeeeeeeeeeeeeaees 229 Monitoring Connections to Control Panel and FTP Services 230 Monitoring Connections to Control Panel ccecccccceeceeeeeeeeeeeeeeeeeaeeseeeeseeeeeseaeessaeeseeeseeeeees 230 Monitoring Connections to FTP Service cccsccceecceceeeeeeeeeeeeeeeceeeeeaeeseaeeseneeeseaeeesaeeeeaeeseeeeess 231 Logging Actions Performed by Your Customers in the Control Panel 232 Setting Up Action LOGGING ccccceceeeeeeeeeceneeeeaeeeeeeeceeeeseaeeeeaeeseeeesaeeesaaeseeneeseeeesaeeeeeeseeeeees 233 Downloading the Action LO esisiini reite aea eae EA E EEE en TE EEKEREN 234 Clearing the Action Log cccccccscceeseeceeeeeeeeeeeeaeeeeneeceaeeeeaaeseeaaeeeeeesaaeeeeaaeseeneeseaeessaeseeaeeesieeees 234 Using Centralized Access to Your Numerous Plesk
262. ss that you cannot or do not want to remove consider setting up spam filter for your mailbox To do this Enable SpamAssassin spam filter on the Plesk server if you installed the SpamAssassin component on the server and Install spam filtering software of your choice to work with e mail program on your home or office computer Serving Your Customers 173 Switching on Spam Filter OuohonND y 7 To switch on spam filtering for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Mailicon in the Services group Click the e mail address you need Click the Spam Filter icon in the Tools group Configure the following settings as desired The score required before a mail is considered spam This setting adjusts spam filter sensitivity SoamAssassin performs a number of different tests on contents and subject line of each message As a result each message scores a number of points The higher the number the more likely a message is spam For example a message containing the text string BUY VIAGRA AT LOW PRICE in Subject line and message body scores 8 3 points By default the filter sensitivity is set so that all messages that score 7 or more points are classified as spam If you receive lots of soam messages with the current setting to make filter more sensitive try setting a lesser value in the The score required before a mail is considered spam box
263. ssign them to your customers This allows the control panel to distinguish between them and not to let you assign a dedicated IP address to several customers at once A dedicated IP address can be assigned to a single customer while a shared IP address can be shared among several user accounts Note that SSL protection with authentic digital certificates and Anonymous FTP services are available only to dedicated hosting accounts on a dedicated IP address Shared hosting accounts can also have SSL protection but visitors to such protected sites will get error messages in their browsers Note in this version of Plesk control panel dedicated IP addresses are referred to as Exclusive IP addresses gt To view the IP addresses you have at your disposal 1 Go to Server gt IP Addresses Your IP addresses are listed and the following supplementary information is given An icon in the S Status column shows it your IP address is properly configured on the network interface If your IP address was removed from the network interface an icon will show Q An icon in the T Type column shows if an address was allocated to a single customer as a dedicated IP address and if an address is shared among many customers The IP address Subnet Mask and Interface columns show which IP addresses are on which network interfaces The Clients column shows the number of user accounts who you assigned a given IP address To view the users by n
264. sting database Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Databases Click Add New Database Enter a name for the database We recommend that you choose a name that starts with a Latin alphabet symbol and comprises only alphanumeric and underscore symbols up to 64 symbols Select the database type that you are going to use MySQL or PostgreSQL Click OK To set up database administrator s credentials click Add New Database User Type a user name and a password that will be used for accessing the contents of the database Click OK Serving Your Customers 135 9 Click the DB WebAdmin icon in the Tools group An interface to phpMyAdmin or phpPgAdmin database management tool will open in a separate browser window 10 Click on the Query window icon in the left frame 11 Click the Import files tab 12 Select the text file that contains the data and click Go 13 Click the Insert data from a text file link To manage your databases and their contents use your favorite MySQL or PostgreSQL client or the web based database management tool accessible from Plesk control panel Domains gt domain name gt Databases gt Database name gt DB WebAdmin Creating Database User Accounts If you collaborate with other people on managing a web site and wish to give them access to the database you should create separate user accounts for them gt To create a database user acc
265. sue or other information to the mailing list send it by e mail to the mailing list s e mail address All subscribed users will receive it Removing Mailing Lists gt aor oOND To remove a mailing list from site Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the Mailing lists tab Select a check box corresponding to the mailbox that you wish to remove Click Remove Selected When prompted confirm removal and click OK 200 CHAPTER 10 Using Help Desk for Resolving Your Customers Issues If you decided to use the help desk integrated with the control panel and configured it as described in the Configuring Help Desk on page 78 section then you can use it to receive problem reports or requests for assistance from your customers and notify them when their issues are resolved In this chapter Viewing Trouble Tickets in Your Help DeSK cceecceeeeeeeeeeeeeeeeeeteeeeeneeeeeeeees 201 Commenting and Closing Trouble Tickets ccccceeceeeeeeeeeeeeeeeeeteeeenneeeeeeeees 202 Serving Your Customers 201 Viewing Trouble Tickets in Your Help Desk gt To view the problem reports you have in the Help Desk 1 2 3 Click the Help Desk shortcut in the navigation pane If you need to view the problem reports submitted by users of this server go to step 4 If you need to view problem reports submitted to Help Desk on
266. t Toremove items from the Favorites group of the desktop as On the desktop click the shortcut that you wish to remove 2 Click the Edit Favorite or Edit Shortcut icon in the upper right corner of the screen then click Remove OR On the desktop click the icon corresponding to the shortcut that you wish to remove then click Remove Configuring Your Control Panel 45 Using Desktop Presets Alternately you can modify items in the desktop view by modifying and applying desktop presets The presets contain configurations of interface elements You can have several presets for your interface and switch between them when needed You can predefine the appearance of interface for your customers and customers of your resellers gt To customize your desktop by means of a template 1 oO Go to Server gt Interface Management gt Desktop Presets tab and click the Default Administrator Desktop shortcut in the list of desktop presets If you wish to create a new preset based on an existing one click the corresponding A icon Specify the configuration preset name Select the Default check box to apply this preset to the interface Specify whether to show the Server Information group and what items to show there Clearing check boxes will remove the respective items from the desktop Specify what tasks you would like to accomplish through the control panel The appropriate shortcuts will be placed to the desktop The S
267. t all the provided information is correct and accurate as it will be used to generate your private key 5 Click Request Your private key and certificate signing request will be generated and stored in the repository 6 Download the certificate signing request CSR file and save it on your machine To do this click the respective icon 7 Once downloaded open the file in a text editor copy the text enclosed in lines BEGIN CERTIFICATE REQUEST and END CERTIFICATE REQUEST to the clipboard 9 Configuring Your Control Panel 28 Using your favorite mail client software create a new e mail message and paste the text from the clipboard Send this message to the Certification Authority that will create an SSL certificate in accordance with the information you supplied When you receive your SSL certificate save it on your local machine or network 10 Return to the SSL Certificates repository Server gt Certificates 11 Click Browse in the middle of the page and navigate to the location of the saved certificate Select it and then click Send File This will upload the certificate to the repository 12 Select the check box corresponding to the certificate you just added and click Secure control panel In case you need to generate a self signed certificate for some reason follow this procedure Go to Server gt Certificates A list of SSL certificates that you have in your repository will be displ
268. te application package installed uninstalled updated License key expired or updated Database server created deleted updated Database created or deleted Database user account created deleted updated Plesk component was updated or added In this chapter Setting Up Action LOGGING si scccscteciwesd ends iicsiienearuatuioneneenaaiionanteeanaienete 233 Downloading the Action Log ice ccseiicssechiqesssteteeisechieestnd tyes adhieestebeteenseeieectedenaaes 234 Clearing the Action ILoG2c24 162 oct Gentian on ieatin a oe eon aa eatin ten cesdee 234 Setting Up Action Logging on y To set up action logging Select the Server shortcut in the navigation pane Click Action Log in the Control Panel group In the Logged actions group select the actions to be logged using the check boxes In the Store records in the database field specify the action log cleaning options on a daily weekly or monthly basis or in accordance with the specified number of records stored in the database To retain all action log records select the Do not remove records option To apply all the changes made click OK Logging Actions Performed by Your Customers in the Control Panel 234 Downloading the Action Log gt To download the action log to your machine Go to Server gt Action Log 2 In the Logfiles section select the time period using the drop down boxes and click Download The dialog window will open prompting you to select the lo
269. the Mailing lists tab Click the icon next to the desired mailing lists e mail address A login screen opens Type the list administrator s password and click Let me in Alternately you can access the mailing list configuration the following way In your web browser enter the following URL http lists lt your domain com gt mailman admin lt listhame gt where lt your domain com gt is your domain name and lt listname gt is the name of the mailing list i e the left part of the mailing list s e mail address before the sign A login screen opens Type the list administrator s password and click Let me in Serving Your Customers 198 Subscribing and Unsubscribing Users v ON OO FPWwWRND ONOnRWN y To subscribe users to mailing list Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the Mailing lists tab Click the required mailing list name Click Add New Member Specify subscriber s e mail address Click OK To unsubscribe users from mailing list Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the Mailing lists tab Click the required mailing list name Select a check box to the left of the user s e mail address Click Remove Selected Confirm removal and click OK Serving Your Customers 199 Posting to Your Mailing List To post a newsletter is
270. the control panel s DNS server act as a primary for a zone Click the Domains shortcut in the navigation pane Click the required domain name in the list Click DNS Settings in the Services group Click Switch in the Tools group The original resource records for the zone will be restored hon y If you have external name servers authoritative for some of your web sites switch off the control panel s DNS service for each site served by external name servers 1 Click the Domains shortcut in the navigation pane 2 Click the required domain name in the list 3 Click DNS Settings in the Services group 4 Click Switch off in the Tools group Turning the DNS service off for the zone will refresh the screen so that only a list of name servers remains Note The listed name server records have no effect on the system They are only presented on the screen as clickable links to give you a chance to validate the configuration of the zone maintained on the external authoritative name servers 5 Repeat the steps from 1 to 3 to switch off the local domain name service for each site served by external name servers gt Ifyou wish to validate the configuration of a zone maintained on authoritative name servers 1 Click the Domains shortcut in the navigation pane 2 Click the required domain name in the list 3 Click DNS Settings in the Services group Serving Your Customers 164 4 Add to the list the entries pointing to the appropr
271. the navigation pane Click the Domain Templates icon in the Tools group Click the template name corresponding to the domain template you wish to update Modify the settings as required and click OK Note that modifying templates does not affect the existing domains and web sites oO 8 Plesk 8 2 for Linux Unix Administrator s Guide To remove a template that you no longer need Click the Domains shortcut in the navigation pane Click the Domain Templates icon in the Tools group Select a check box corresponding to the template you no longer need Click 9 Remove Selected Confirm removal and click OK bond y Prepackaging Applications Your Customers Can Use Plesk comes with a number of free and paid site applications that you can choose to provide to your customers or remove from the control panel script library referred to as application vault You can also distribute your custom applications All free applications from the control panel s application vault are automatically added to the application pool of each customer you serve However paid applications can be added to the customer s pool only upon purchase You can set usage rules for any site application in the vault For example you can make a certain free application a commercial one that will be available to your customers only if you add it to their application pools under your conditions for instance after you received payment When you change a free site a
272. the removal and click OK The specified templates are removed from the control panel and the default template is assigned to all users that previously used the removed templates Configuring Your Control Panel 35 Changing Default Template on y To set another template as a default template Go to Server gt Interface Management gt Interface Templates tab Select a check box corresponding to the template you need Click 4 Default The selected template will be used for all users for which no template is explicitly defined Exporting and Importing Templates gt 1 2 3 A To import a template created on one Plesk server to another Plesk server Go to Server gt Interface Management gt Interface Templates tab Click the icon to save the template you want to export to a file In the File Download dialog box click Save and specify the location on your hard drive where to save the file The template settings will be saved as a template_name xml file Transfer the template file to another Plesk server On another Plesk enabled server go to Server gt Interface Management gt Interface templates tab and click Upload Enter the name of the template to be imported or locate the template file on the hard drive The file must be in xml format Click OK View the customization settings of this template In this step you can click Show Toolbar to edit the template When you finish editing click OK The new template
273. third party statistical utilities or view their contents for web server debugging purposes gt To prevent these log files from growing too large you should enable automatic cleanup and recycling of log files Go to Domains gt domain name gt Log Manager gt Log Rotation and click Switch On If you see only Switch off there this means that log recycling is already switched on Specify when to recycle log files and how many instances of each log file to store on the server Also specify whether they should be compressed and sent to an e mail address after processing Click OK To view the contents of a log file or download it to your computer Go to Domains gt domain name and click Log Manager in the Hosting group A list of log files will show To specify the number of lines from the end of the log file that you would like to view type a number into the input box under the Preferences group To view the contents of a log file click its file name To download a file to your computer click an icon lA corresponding to the file you need To remove a processed log file from the server select a corresponding check box and click Remove Selected Confirm removal and click OK 230 CHAPTER 13 Monitoring Connections to Control Panel and FTP Services In this chapter Monitoring Connections to Control Panel ccceeeeceeeeeee eter ee eeeeeeneeeeeeeeeeeeeee 230 Monitoring Connections to FTP Service
274. tion of a new database Plesk will add client s login name to the database name input box and you will be able to edit it or remove it 3 Specify whether creation of databases is allowed on your Plesk server Some applications do not support remote databases and can work only with databases hosted on the same server We recommend leaving the default option Allow local hosting of databases for these site applications selected otherwise you will not be able to use such applications 4 Click OK Configuring and Maintaining Your Server 68 Managing Database Servers gt 1 2 3 gt 1 2 3 To manage a database server Click the Server shortcut in the navigation pane Click the Database Servers icon in the Services group Click the icon corresponding to the database server you need A web interface of a database management tool will open in a separate browser window To change the MySQL database server administrator s password Login to the MySQL database server as root Login to MySQL as root Issue the command at the prompt mysql gt SET PASSWORD for ROOT PASSWORD new_password ON OO RA on y Where root is the user account and new_password is the new administrator s password Log in to your Plesk control panel Click the Server shortcut in the navigation pane Click the Database Servers icon in the Services group Click the database server s name Type the new administrator s password and clic
275. tions To enhance a web site with valuable features such as guest books forums hit counters photo galleries and e commerce solutions you can install the respective applications from Plesk web application library Domains gt domain name gt Web Applications gt To install an application on your site 1 Go to Domains gt domain name gt Web Applications and click Install New Application A list of site applications available for installation will be displayed 2 Select the required web application in the list then select the domain you want this application to be installed to in the Target domain menu To view help on a certain site application click The help page containing the general information on this site application will open in a separate browser window 3 Click Install Some applications will display a license agreement Read the license agreement carefully and if you agree with it select the l agree check box and click Next gt gt 4 Specify whether you wish to create a hyperlink to the application and place it in the control panel 5 Specify the installation preferences and other information that may be required by the application the requirements may vary among applications When finished click Install After the application was installed you can insert a link to this application into the web pages of your site for example on your home page Otherwise you and your users will have to access this appli
276. tions LLC All other trademarks and copyrights referred to are the property of their respective owners Contents Preface 7 Who Should Read This Guide wi finemente ae aaa E Eaua EA E ASEENA 7 Typographical Conventions ess sennen a aaeeea Aaaa E raet Aaa a A EEA aea E Ea SETER TE 7 DESCE EE O E E AA PO PTE E A E S PE A E P T T 8 About Plesk 9 Overview of Business Model Users Accounts and Permissions cscsceceeeeeeeeeeeeseeeeeeeeees 10 Overview of Software Components Managed by PIeSK ccscceceeeeeeeeeeeeeeeeeeeeseaeeesaeeeeeeeseas 11 What s New in This Version i iGasiactie creel ants al ide actd ciel dees E aa A A a ee 11 Getting Started 13 Logging mi to PIESk rinii teenies ete ae in ence eet eve de ee eee ee ee 14 lf You Forgot Your Password s ccs cules a A ieee rea ener 16 Becoming Familiar with Plesk s Interface ececeeeceeeceeeeeeeeeeeeeeeeeeesaeeeeeseeeeeeeseeeeeeseeeaeeeeeeeaees 16 Items in the Desktop VICW eee eeeeceeeeceeeeeeeeeeeeeeeeaeeeeeaaeeeseaaeeeseeaaeeeseeaaeeeeneaaeeeeneaaeeeeneaas 18 Items in the Standard View cccccccceeeeceenceceeeeecaeeeeaaeeeeneeceaeeeceaeseeaeeseeeesaeeeeaaeseeneeesaees 19 Changing Your Password and Contact Information 0 cccseeeeeeeeeeeeeeeeeeeeeeeceeeeeseaeeeeaaeeeeeeeeaas 20 Configuring Your Control Panel 21 Upgrading License Key for Your Control Panel ccccccceseceeseeceeeeeceeeeeeeeseeeeeseaeeesaeeneneeseaees 21
277. to change several domain administrator accounts at once or Click the Clients shortcut in the navigation pane and select the check boxes corresponding to the required clients if you want to change several client accounts at once 2 Click Group Operations 3 Inthe Permissions section available only when editing client accounts you can see the list of all client permissions To change the availability of certain actions for the clients select an appropriate radio button to Switch on Switch off or Do not change to leave it as is 4 Inthe Limits section you can see the list of all hosting account limits To change a certain limit select an appropriate drop down box on the left side of the list Adjust the settings as required Select Unlimited to remove the corresponding limit Select Value and type the numeric value to set the corresponding limit to the specified value Select Increase select the type of value specific units or percentage and type the numeric value to increase the corresponding limit by the specified value in specific units or percents Select Decrease select the type of value specific units or percentage and type the numeric value to decrease the corresponding limit by the specified value in specific units or percents Leave the Do not change value selected to leave it as is 5 In the Hosting section available only when editing domain administrator accounts you can see t
278. tomating Report Generation and Delivery by E mail cceeeeeeeeteeeeeeeees 227 Viewing Log Files and Configuring Recycling of Log FileS ceeseeereeees 229 Adjusting Preferences for Web Statistics Presentation by Webalizer By default statistical utility counts and reports the requests for web pages and other files made from your site by your own web pages So when a user s browser requests from your site a single web page that contains references to other files such as scripts cascading style sheets media files and the like the statistical utility reports these references to files as if they were visits to your web page Thus with the default settings your usage statistics is inaccurate You may want to Hide these internal references and references from other sites Group references from a number of sites so as to show them as if they originated from a single location Hide direct requests Direct requests are sent to your web server when users access your site by typing the URL in their browsers Viewing Statistics 224 Hiding and Unhiding Internal References from Your and Other Sites gt N Ooo Ff WND hOND y To hide the internal references or references from other sites Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferences icon Click the Hide Entries icon In the Entry type drop do
279. ttach your files if needed To do this click the Add New Attachment button select the check box corresponding to the file that you previously uploaded to the attachment storage and click OK To remove an attached file from the automatic reply select the corresponding checkbox and click Remove Selected 9 To limit the number of automated responses per day to the same e mail address enter the desired number in the respective input box under Limits The default setting is to respond no more than ten times in one day to the same e mail address 10 To reduce mail server load you may want to limit the number of unique addresses that the autoresponder will remember To do this enter the desired number into the Store up to box 9 Click OK 10 Click the Switch On icon in the Tools group Serving Your Customers 187 Switching off Automatic Reply gt kk OND 5 6 To switch off an automatic reply for a mailbox Click the Domains shortcut in the navigation pane Click the required domain name in the list Click Mail Click the e mail address for which you wish to switch off the automatic reply Click Autoresponders in the Tools group Click Switch off The automatic reply is now switched off Its configuration is not deleted from the control panel so the next time you need to use this automatic reply repeat the above procedure clicking Switch On on the last step gt our WN To delete an automatic re
280. tting it Also wrong password may have been entered 403 Forbidden Access denied Similar to 401 a special permission is needed to access the site a password and or username if it is a registration issue 404 Not Found Server cannot find the requested file File has either been moved or deleted or the wrong URL or document name was entered This is the most common error 405 Method Not Allowed The method specified in the Request Line is not allowed for the resource identified by the Request URI 406 Not Acceptable The resource identified by the request is only capable of generating response entities which have content characteristics not acceptable according to the accept headers sent in the request 407 Proxy Authentication Required This code is similar to 401 Unauthorized but indicates that the client must first authenticate itself with the proxy 412 Precondition Failed The precondition given in one or more of the request header fields evaluated to false when it was tested on the server This response code allows the client to place preconditions on the current resource metainformation header field data and thus prevent the requested method from being applied to a resource other than the one intended 414 Request URI Too Long The server is refusing to service the request because the Request URI is longer than the server is willing to interpret This rare condition is only likely to occur when a client has improperly convert
281. ttpdocs directory and files directories that should be transferred securely over SSL protocol to the httpsdocs directory 3 Place your CGI scripts into the cgi bin directory 4 Close your FTP session Serving Your Customers 128 Uploading Sites Through Plesk File Manager gt To upload files through Plesk File Manager Log in to Plesk control panel Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the File Manager icon in the Hosting group Create and upload files and directories Place the files and directories that should be accessible via HTTP protocol to the httpdocs directory and files directories that should be transferred securely over SSL protocol to the httpsdocs directory Place your CGI scripts into the cgi bin directory a hwWN To create a new directory within your current location click the Add New Directory button To create new files in the required directory click 3 Add New File in the File creation section specify the file name select the Use html template check box if you want file manager to insert some basic html tags to the new file and click OK A page will open allowing you to enter the content or html formatted source of a new file After you are done click OK To upload a file from the local machine click 3 Add New File specify the path to its location in the File source box or use the Browse button to locate the file and click
282. u hover the mouse pointer over the button Select the Open URL in the Control Panel check box if you wish the destination URL to be opened in the control panel s right frame otherwise leave this check box unchecked to open the URL in a separate browser window f you wish to make this button visible to your customers your resellers and their customers with access to control panel select the Visible to all sub logins checkbox Click OK to complete creation To remove a hyperlink button from your Plesk control panel Go to Server gt Custom Buttons Select a check box corresponding to the button that you wish to remove and click Remove Selected Configuring Your Control Panel 43 Customizing the Control Panel in the Desktop View gt 1 2 oh To add or remove items from the desktop Go to Desktop gt Customize Desktop Specify whether to show the Server Information group and what items to show there Clearing check boxes will remove the respective items from the desktop Specify what tasks you would like to accomplish through the control panel The appropriate shortcuts will be placed to the desktop The Selected tasks list shows the tasks for which shortcuts are already placed on the desktop The Available tasks list shows the tasks for which you do not yet have shortcuts on your desktop To add a shortcut to the desktop select the required tasks in the Available tasks list and click Add gt gt To r
283. uired information and click OK To change user s FTP password Click the Domains shortcut in the navigation pane Click the domain name you need Click the Setup icon in the Hosting group Type the new password into the New FTP password and Confirm password boxes Click OK To modify permissions for operations the site owner can perform through the control panel Click the Domains shortcut in the navigation pane Click the domain name you need Click the Domain Administrator icon in the Domain group Specify the required permissions and click OK hOND y hwnd y Serving Your Customers 113 To allocate more resources to the site owner Click the Domains shortcut in the navigation pane Click the domain name you need Click the Limits icon in the Domain group Specify the resource allotments and click OK To change user s control panel interface language and skin Click the Domains shortcut in the navigation pane Click the domain name you need Click the Domain Administrator icon in the Domain group Specify the interface language skin interface customization templates and click OK Serving Your Customers 114 Introducing Similar Changes to Numerous Hosting Accounts gt To change hosting options for a number of hosting accounts at once 1 Select the required hosting accounts Click the Domains shortcut in the navigation pane and select the check boxes corresponding to the required domains if you want
284. um amount of disk space Maximum amount of traffic Maximum number of Web users Maximum number of databases Maximum number of mailboxes Mailbox quota Maximum number of mail redirects Maximum number of mail groups Maximum number of mail autoresponders Maximum number of mailing lists Maximum number of Java applications Account expiration date OLD CONTACT NAME NEW CONTACT NAME a VEERA NEW_MAXIMUM_DOMAINS OLD _MAXIMUM_DISK SP NEW_MAXIMUM_DISK_SPAC ACE E OLD_MAXIMUM_TRAFFIC NEW_MAXIMUM_TRAFFIC e E ENEN EERE NEW _ MAXIMUM _WEBUSERS OLD_MAXIMUM_DATABA INEW_MAXIMUM_ DATABASE SES S a ae NEW _ MAXIMUM MAILBOXES OLD_ MAXIMUM MAILBOXINEW_MAXIMUM MAILBOX_Q QUOTA UOTA OLD_MAXIMUM_ MAIL RE INEW_MAXIMUM_MAIL_REDI DIRECTS RECTS OLD MAXIMUM MAIL_GRINEW_MAXIMUM MAIL_GROU OUPS PS OLD MAXIMUM MAIL AU INEW_MAXIMUM MAIL_AUTO TORESPONDERS RESPONDERS Rae ore NEW_MAXIMUM_ MAIL LISTS OLD_MAXIMUM_TOMCAT INEW_MAXIMUM_TOMCAT_W WEB APPLICATIONS EB APPLICATIONS OLD_EXPIRATION_DATE NEW_EXPIRATION_DATE For the event Client s permissions changed Login name OLD_LOGIN_NAME Appendix A Advanced Features NEW_LOGIN_NAME 249 Permission to use the control panel OLD_CP_ACCESS NEW_CP_ACCESS Permission to manage Web site hosting account OLD_PHYSICAL_HOSTIN G_MANAGEMENT NEW_PHYSICAL_HOSTING_ MANAGEMENT Permission to switch PHP_safe mode off and on OLD_PHP_SAFE_MODE
285. ur Customers 194 Sending E mail Notices gt To send an e mail message to multiple customers at once 1 Click Server in the navigation pane then click Mass E Mail Messages 2 If you want to use a message template that you previously created as described in the Creating Editing and Removing Message Templates on page 191 section click the respective icon in the Create message column If you want to send a custom message click Send Mass E Mail 3 Specify sender s name and e mail address in the From field You can specify name e mail address or both To specify both name and e mail address use the following format Name lt your e mail address gt For example John Doe lt admin pleskserver com gt 4 Select the recipients for your e mail message f you want clients to receive your message select the Clients check box and select the required scope of recipients All to send message to all clients Selected only to send message only to the clients you select manually All except selected to send message to all clients except the ones you select manually To select several clients click Select Addresses to the right of the Clients check box note that this button is not available if All mode is selected select the required clients in the Available clients field and click Add gt gt To remove clients from the list of selected clients select the required clients in the Selected clients field and click lt lt R
286. use a Plesk managed server as a remote database server you do not need to install MySQL software Plesk comes with MySQL software which is automatically installed during installation of Plesk In this case you only need to enable network access to this database server and then register it with Plesk gt 1 To set up a MySQL database server Copy to your server a MySQL distribution package from your operating system distribution disk or download it from www mysql com site and save it on your server Log in as root to your server and change to the directory where you saved the RPM distribution Type the following command at the prompt rpm ivhmysql file name rpm Set the database server administrator s password Type the following command at the prompt mysqladmin u root password your desired password Change your_desired_password to anything you like Now proceed to the instructions on registering your database server with Plesk To set up a PostgreSQL database server Copy to your server a PostgreSQL distribution package from your operating system distribution disk or download it from www postgresgl org site and save it on your server Log in as root to the server where you want to host databases and change to the directory where you saved the distribution package Install the package in a way suitable for your operating system For RPM based Linux systems type the following command at the prompt rpm ivh postgresql file n
287. user sessions in the control panel changed Client account created deleted personal or system information changed The status of client account changed Suspended unsuspended Client s interface preferences changed Client s IP pool changed Site applications were added to or removed from a client s pool The limit on disk space is reached for a client account The limit on traffic usage is reached for a client account A Desktop preset was created deleted or modified The limit on disk space is reached for a domain The limit on traffic usage is reached for a domain Domain administrator account properties changed Domain created deleted settings changed Domain owner changed Domain status changed Suspended unsuspended DNS zone updated for a domain Subdomain created deleted settings changed Domain alias created deleted settings changed DNS zone of the domain alias changed Client account limits resource allotments changed Client s permissions changed Domain limits resource allotments changed Users logged in and out of the control panel Mail accounts created deleted changed Mailing lists created deleted settings changed Physical hosting created deleted changed Standard or frame forwarding hosting accounts were created deleted reconfigured Logging Actions Performed by Your Customers in the Control Panel 233 Web user account created deleted changed Site application installed reconfigured uninstalled Si
288. users receive lots of spam messages with the current setting to make filter more sensitive try setting a lesser value in the The score that a message must receive to qualify as spam box for example 6 When your users are missing e mails because your spam filter thinks they are junk try reducing filter sensitivity by setting a higher value in the The score that a message must receive to qualify as spam box Specify how to mark messages recognized as spam At the server level you cannot set the server wide spam filter to automatically delete spam you can do it only on a per mailbox basis So for the server wide policy you can choose only marking messages as spam X Spam Flag YES and X Spam Status Yes headers are added to the message source by default and if you want the spam filter will additionally include a specific text string to the beginning of Subject line To include a desired combination of symbols or words to the message subject type it into the Add the following text to the beginning of subject of each message recognized as spam box If you do not want the spam filter to modify message subject leave this box blank If you want to include into the subject line the number of points that messages score type _SCORE_ in this box If you do not want your users to receive e mail from specific domains or individual senders click the Black List tab and then add the respective entries to the spam filter s black list
289. users will be able to log in to the ftp ftp your domain com with the anonymous login name and any password gt To allow anonymous FTP access Click the Domains shortcut in the navigation pane Click the required domain name in the list Click the Anonymous FTP icon To activate anonymous FTP service click the Switch On icon To set up a welcoming message to be displayed when users log in to FTP site select the Display login message check box and type the message text in the input field as desired Note that not all FTP clients display welcoming messages 6 To allow visitors to upload files to the incoming directory select the Allow uploading to incoming directory check box oF WN 7 To allow users to create subdirectories in the incoming directory select the Allow creation of directories in the incoming directory check box 8 To allow downloading files from the incoming directory select the Allow downloading from the incoming directory checkbox 9 To limit the amount of disk space that can be occupied by uploaded files clear the Unlimited check box corresponding to the Limit disk space in the incoming directory option and specify the amount in kilobytes This is the hard quota the users will not be able to add more files to the directory when the limit is reached 10 To limit the number of simultaneous connections to the anonymous FTP server clear the Unlimited check box corresponding to the Limit number of si
290. web sites and allow his or her users to do so Log rotation management Specify whether the customer will be able to adjust the cleanup and recycling of processed log files for his or her sites Anonymous FTP management Specify whether the customer will be able to have an FTP directory where all users could download and upload files without the need to enter login and password A web site should reside on a dedicated IP address in order to use anonymous FTP service Task scheduling Specify whether the customer will be able to schedule tasks in the system Scheduled tasks can be used for running scripts or utilities on schedule Domain limits adjustment Specify whether the customer will be able to adjust resource allotments for his or her account DNS zone management Specify whether the customer will be able to manage the DNS zones of his or her domains Java applications management Specify whether the customer will be able to install Java applications and applets on web sites through the control panel Mailing lists management Specify whether the customer will be able to use mailing lists provided by the GNU Mailman software Spam filter management Specify whether the customer will be able to use SpamAssassin spam filter and customize filtering settings Antivirus management Specify whether the customer will be able to use server side antivirus protection for filtering incoming and outgoing mail Backup and restore functions
291. when to recycle log files specify how many instances of each log file processed by Plesk s statistical utilities to store on the server specify whether they should be compressed specify whether they should be sent to an e mail address after processing 16 Traffic statistics retention Specify the number of months during which the bandwidth usage statistics should be kept on the server 17 DNS Specify whether the DNS server on your Web host should act as a master primary or slave Secondary name server for the domain name zone A primary name server stores locally the zone file it serves while a secondary server only retrieves a copy of this file from the primary You would normally leave the Master option selected 18 Physical hosting account If you are going to host not only domain names but also web sites select the Physical hosting check box and specify the hosting features Hard disk quota In addition to the soft quota you can specify the so called hard quota that will not allow writing more files to the web space when the limit is reached At attempt to write files users will get Out of disk space error SSL support Secure Sockets Layer encryption is generally used for protecting transfer of sensitive data during online transactions on e commerce Web sites that run on dedicated IP addresses SSL certificates that participate in the encryption process are usually applied to a single domain name on a single IP a
292. will be backed up without disruption of hosting services and downtime The resulting backup archive will be placed in the directory you specified To schedule backup of a user account and user s sites Click the Clients shortcut in the navigation pane Click the client name you need Click the Backup icon in the Tools group Click the Schedule Backup icon in the Tools group Specify when and how often to perform backup To enable recycling of backup files clear the Unlimited check box and type the maximum allowed number of files in the repository When this limit is reached the oldest backup files are removed Specify the combination of symbols that backup file names should begin with This will help you distinguish between backup files Select the repository where you would like to store the backup file To create a multivolume backup select the respective check box and specify volume size in megabytes Backing Up and Restoring Your Data 215 10 To save the user account settings select the Back up client s preferences and account details check box 11 Select the domains to back up To back up all domains select the check box in the upper left corner of the list of domains To back up individual domains select the corresponding check boxes in the list of domains 12 Click the Switch On icon in the Tools group 13 Click OK To schedule backup of a single domain web site Click the Domains shortcut in the nav
293. will be uploaded to this machine Assign this template to client accounts see the Assigning Templates to User Accounts section Configuring Your Control Panel 36 Hiding and Unhiding Sets of Buttons You can easily hide predefined groups of buttons from the Plesk interface In this case users do not see the controls they are not allowed to operate or the features that are not supported services not installed gt a Ff WN on y To hide groups of buttons Click the Server shortcut in the navigation pane Click the Interface Management icon in the Control Panel group Click the Interface templates tab Click the Preferences icon in the Tools group Select the check boxes to hide the following groups of controls Grayed out buttons Originally grayed out icons in the control panel interface show services or components that are not installed and hence cannot be managed through the control panel You can hide these buttons to prevent users from being disappointed that some services are unavailable To hide all unavailable buttons select the Hide all grayed out buttons by default check box Limit management controls To prevent users from viewing grayed out limit management controls they are not allowed to operate select the Hide from users the limit management controls they are not allowed to operate check box Permission management controls To prevent users from viewing grayed out permission management contro
294. will need to enter the domain for which you are creating the MX record For the main domain you would simply leave the available field blank You will then need to enter your mail exchanger this is the name of the mail server If you are running a remote mail server named mail myhostname com then you would simply enter mail myhostname com into the field provided You will then need to set the priority for the mail exchanger Select the priority using the drop down box 0 is the highest and 50 is the lowest Keep in mind you would also need to add the appropriate A record and or CNAME if applicable for the remote mail exchange server For a CNAME record you will need to first enter the alias domain name for which you wish to create the CNAME record You then need to enter the domain name within which you want the alias to reside Any domain name can be entered It does not need to reside on the same server For aPTR record you will first enter the IP address mask for which you wish to define the pointer Then enter the appropriate domain name for this IP to be translated to For a TXT record you will be able to enter an arbitrary text string which could be a description or an SPF record Click OK to submit the data Serving Your Customers 161 Modifying Resource Records kOoONnND ol oh woOND y To modify the properties of a resource record Click the Domains shortcut in the navigation pane Click the domain name you n
295. wn box leave the Referrer value selected In the Referrer field type the domain name from which you do not want the referrers shown in web statistics reports Vt You can use the Click OK wildcard character to specify a part of domain name To unhide references Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferences icon All hidden entries will be presented in a list Select the check boxes corresponding to the entries you wish to unhide and click Remove Selected Confirm the operation and click OK Viewing Statistics 225 Grouping and Ungrouping References from Other Sites gt NO oO FB OND oR WON y To group references from a specific site Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferences icon Click the Grouped referrers tab Click the Group Referrers icon Type the group name that you wish to be shown for all referrers on the specific site In the Referrer input box specify the site domain name from which all referrers should be grouped You can use the wildcard character to specify a part of domain name Click OK To ungroup references from a specific site Click the Domains shortcut in the navigation pane Click the domain name you need Click the Report icon Click the Web Statistics Preferenc
296. word setup which is known to many users of Plesk 12 Click OK 13 Fill in administrator s contact information Be sure to leave the would like to create a default client account check box selected Plesk assigns Web sites to client accounts and selecting this check box will create a special user account My Domains which you will use for hosting your own Web sites 14 Click OK Getting Started 16 If You Forgot Your Password You can retrieve your forgotten password in any of the following ways Look it up in the etc psa psa shadow file on the server s file system Use the password reminder in the control panel To use the password reminder 1 2 A 8 In your web browser s address bar type the URL where your Plesk control panel is located for example https your domain com 8443 Press ENTER Plesk login screen will open Click the Forgot your password link Specify your login name and e mail address registered in the system Click OK Your password will be sent to your e mail If your password cannot be sent by e mail because it was stored by the system in encrypted form you will be prompted to set up a new password using a secret code that will be generated for that purpose and sent to you Once you received the e mail from the password reminder click the link in the message body A new browser window will open Specify your login name and a new password The Secret Code field of the fo
297. x Shell access to server with FTP user s credentials This allows a site owner to upload securely web content to the server through a Secure Socket Shell connection however allowing shell access also poses a potential threat to the server security so we recommend that you do not allow shell access Leave the Forbidden option selected Click OK to complete creation of a template During setup of a hosting account for a new domain web site you will select the required template and the hosting account will be created and allocated the resources and hosting services you defined To modify settings for a single domain or Web site Click the Domains shortcut in the navigation pane Click the domain name you need To allocate more disk space bandwidth and other resources click the Limits icon in the Domain group adjust the settings as required and click OK To add hosting features such as support for programming languages and scripts click the Setup icon in the Hosting group adjust the settings as required and click OK To modify settings for a number of domains or Web sites Click the Domains shortcut in the navigation pane Select the check boxes corresponding to the domain names you need Click the Group Operations icon located above the list of domains Modify the settings as required and click OK To reflect the changes in your domain templates that will apply to the newly created accounts Click the Domains shortcut in
298. y less than the refresh interval Plesk sets the default value of one hour Expire This is the time before a secondary server stops responding to queries after a lapsed refresh interval where the zone was not refreshed or updated Plesk sets the default value of one week Minimum This is the time a secondary server should cache a negative response Plesk sets the default value of three hours 5 Click OK The new SOA record parameters will be set for the newly created domains By default transfer of DNS zones is allowed only for name servers designated by NS records contained within each zone If your domain name registrar requires that you allow transfer for all zones you serve 1 Click the Server shortcut in the navigation pane 2 Click the DNS icon in the Services group 3 Click the Common ACL icon in the Tools group A screen will show all hosts to which DNS zone transfers for all zones are allowed 4 Click the Add New Address icon 5 Specify the registrar s IP or network address and click OK Configuring and Maintaining Your Server 55 gt Ifyou are using third party DNS servers and are not running your own DNS server you should switch off your control panel s DNS server 1 Click the Server shortcut in the navigation pane Click the DNS icon in the Services group Click the Switch off icon in the Tools group O N To restore the original configuration of server wide DNS template Click the Server shortcut in the n
299. y to another location select the required file or directory using the appropriate check box and click E7 Copy Move Specify the destination for the file or directory to be copied or renamed to then click Copy to copy or Move to move it To update the file or directory creation date click L Touch The time stamp will be updated with the current local time To remove a file or directory select the corresponding check box and click Remove Selected Confirm removal and click OK Uploading Sites Through SSH Connection If your are using a Linux or FreeBSD operating system on your local computer and have access to server shell use the scp command to copy files and directories to the server scp your file name login remoteserver com path to copy files and scp r your directory name login remoteserver com path to copy entire directories After publishing you will be able to work with files and directories on your account using SSH terminal web application integrated in your Plesk control panel Domains gt domain name gt SSH Terminal Publishing Sites with Microsoft FrontPage Microsoft FrontPage deals with two kinds of Web sites disk based and server based In short a disk based site is a FrontPage Web site you create on your local hard disk and then later publish to a Web server A server based site is one you create and work with directly on a Web server without the extra step of publishing This section prov
300. you may want to restrict administrative access to your control panel from specific IP addresses gt To allow administrative access to control panel only from specific IP addresses or networks Go to Server gt Access Click Add New Network and specify the required IP addresses Click OK To specify subnets you can use wildcard symbols and subnet masks Select the Denied from the networks that are not listed option and click Set When prompted to confirm the operation click OK To prohibit administrative access from specific IP addresses or networks Go to Server gt Access Click Add New Network and specify an IP address Click OK To specify subnets you can use wildcard symbols and subnet masks Select the Allowed excluding the networks in the list option and click Set When prompted to confirm the operation click OK By default Plesk allows multiple simultaneous sessions for several users logged into the control panel using the same login and password combination This can be useful when delegating management functions to other users or in case if you accidentally close your browser without logging out thus becoming unable to log in again until your session expires You may want to switch off this capability if you do not need it gt 1 2 To disallow concurrent sessions for your administrative control panel Go to Server gt Edit Clear the Allow multiple sessions under administrator s login check box
301. you the requested site your browser first needs to find out the IP address corresponding to the requested domain name because machines address each other by IP addresses domain names were devised for humans So the browser queries the name servers in the distributed Domain Name System which translates the requested domain name to IP address and returns the IP address to the browser Finally the browser connects to the web server at the specified IP address and retrieves the web pages from there Thus to allow other users to find your site by its domain name you must register your domain name with the Domain Name System When choosing a domain name for your site consider a word or combination of words that is relevant to your business brand name or topic of interest A domain name should be easy to remember If your domain name will comprise several words you may want to separate these words with hyphens this will help search engines distinguish between words therefore the users will be able to find your site faster To increase the chances to find your site for your customers you may also want to buy the non hyphenated version of the same domain name for example yourdomain com and redirect it to your original domain your domain com To protect your domain name you may want to register it in different top level domains your domain com your domain net For a domain name comprising a single word that users can misspell and type incorr

Plesk 8.2 for Linux/Unix Administrator`s Guide

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