ZXP Series 7 User`s Manual (en)
Contents
1. Introduction CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 17013 LAMINATOR TOP Top heater did not turn on after Replace the top halogen bulb HEATER FAIL being instructed to do so When the heater is enabled the controller will wait a certain specified amount of time for it to attain the set target temperature If the heater fails to reach the target in the specified time the TopHeaterFail fault will be set 17014 LAMINATOR BOTTOM Bottom heater did not turn on after Replace the bottom halogen bulb HEATER FAIL being instructed to do so When the heater is enabled the controller will wait a certain specified amount of time for it to attain the set target temperature If the heater fails to reach the target in the specified time the BotHeaterFail fault will be set 17015 LAMINATOR TOP If the top roller temperature ever a Power cycle the printer and retry TEMPERATURE HIGH exceeds a fixed temperature b If this error persists contact Tech threshold the over temp error Support occurs 17016 LAMINATOR BOTTOM If the bottom roller temperature ever a Power cycle the printer and retry TEMPERATURE HIGH exceeds a fixed temperature b If this error persists contact Tech threshold the over temp error Support occurs 17017 LAMINATOR TOP Top cutter blade is obstructed or top If this error persists contact Tech CUTTER STALL cutter mechanism is damaged Support 17118 LAMINATOR BOTTOM Bottom cutter bl2. 134 Zebra ZXP Series 7 Card Printer User s Manual P1036101 001 7 Troubleshooting Introduction TIMEOUT CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 17002 LAMINATOR FAILED Laminator was detected by the Contact Zebra Technical Support INITIALIZATION printer but was unable to communicate to it 17003 LAMINATORUNKNOWN An unknown error has occurred a Press RETRY on the OCP ERROR this is an indication of a FW problem b Contact Zebra Technical Support and should not occur 17004 MISSING LAMINATOR An error occurred when trying to a Power cycle the printer and retry MAB communicate to the Laminator MAB b Contact Zebra Technical Support Media Authentication Board 17005 TOP LAMINATE FEED Top laminate cartridge is not e Remove reposition and re install FAIL installed properly the top laminate cartridge Cartridge is not removed when e Remove the top laminate that side of the card is not being cartridge laminated A mis cut piece of laminate rare Remove the mis cut piece of is obscuring the media sensor laminate 17006 BOTTOM LAMINATE e Bottom laminate cartridge is not e Remove reposition and re install FEED FAIL installed properly the bottom laminate cartridge e Cartridge is not removed when e Remove the bottom laminate that side of the card is not being cartridge laminated 17007 TOP LAMINATE Improperly prepared registered Remov
3. 7035 OPTIONS CARD JAM Card is jammed in the Options Clear the card path Module Magnetic Encoder 7036 PRINT CARD JAM Card is jammed in Printer Module Clear the card path 7039 9001 MAG READ ERROR e Encoding error a Ensure that you are using the Defective magnetic stripe correct card type b Check that the cards are loaded with the magnetic stripe in the correct orientation c Ensure that the cards are set up correctly in the printer driver coercivity setting d Ensure that the data conforms to ISO Specifications e Retry reading 9002 MAG WRITE ERROR e Encoding error a Ensure that you are using the e Defective magnetic stripe correct card type b Check that the cards are loaded with the magnetic stripe in the correct orientation c Ensure that the cards are set up correctly in the printer driver coercivity setting d Ensure that the data conforms to ISO Specifications e Retry writing 9004 NO MAG STRIPE Magnetic stripe not detected a Ensure that you are using the correct card type b Check that the cards are loaded with the magnetic stripe in the correct orientation 15001 MISSING MAB An error occurred when reading the a Check print ribbon orientation RFID Tag by the MAB Media b Verify part number of the Authentication Board print ribbon c Power cycle the printer and retry 15002 MAB FIRMWARE MAB Media Authentication Board Install the firmware MISSING Firmware is missing
4. 1 001 7 Troubleshooting Introduction CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 17028 BOTTOM LAMINATE The bottom laminate has run out Load new roll of laminate OUT 17029 INVALID TOP LAMINATE Laminate does not match the printer a Verify the part number of the laminate is correct on OCP b Power cycle the printer and retry 17030 INVALID BOTTOM Laminate does not match the type a Verify that the top and bottom LAMINATE allowed in the laminator or top and laminate cassettes are installed in or bottom has been swapped the correct locations b Verify the part number of the laminate is correct on OCP c Power cycle the printer and retry 17031 BOTTOM LAMINATE Improperly prepared registered Remove and recut laminate in the REGISTRATION ERROR laminate center of the index notch re install e Media misfeed and retry e Patch length improperly set e Unexpected end of laminate roll detected 17038 LAMINATOR COVER This warning will be displayed if the This warning will be cleared when OPEN cover protecting the laminator is the laminator cover is closed opened 17040 LAMINATOR This warning will be displayed after No action needed INITIALIZING the laminator door is closed and laminate spools are re read detected 17041 LAMINATOR LCB Laminator Controller Board Install the firmware FIRMWARE MISSING Firmware is missing 17042 LAMINATOR MAB Laminator MAB Media Install the fi
5. 7 Troubleshooting Introduction OCP Error Messages Important If the Possible Solution does not solve your problem contact Zebra Technical Support CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 5 FIRMWARE UPGRADE Firmware upgrade incompatibility Verify the version and retry installing ERROR the firmware 6 DIAGNOSTIC ERROR Error encountered in Diagnostic Power cycle the printer and retry Mode 7 FIRMWARE UPGRADE Firmware upgrade failed Verify the version and retry installing ERROR the firmware 8 CRITICAL ERROR Major malfunction encountered Contact Zebra Technical Support SHUTTING DOWN 3001 PRINTER OFFLINE Status toggled offline online via the Change status to online via the OCP OCP Advanced Settings Menu Advanced Settings Menu 4003 CARD JAM Card is jammed in the Printer Clear the card path 4014 CARD FEED ERROR Card is jammed in Feeder Cartridge a Clear card jam in Feeder Cartridge and re seat Feeder Cartridge or b Ensure that cards are not stuck together and that they are the correct thickness 10 to 50 mil The printer is out of cards a Load cards in the Feeder Cartridge b Re seat the Feeder Cartridge 4015 CARD NOT INSERTED Card was not fed into the Manual Retry and feed a card into the Feed Slot within 30 second period Manual Feed Slot or cancel the operation 5001 OUT OF RIBBON Print ribbon has run out Load a new roll of print ribbon 5002 INVALID RI
6. BBON Print ribbon does not match the Verify the part number of the print printer ribbon is correct on OCP 5003 RIBBON JAM Print ribbon is jammed a Check the print ribbon b Reinstall the print ribbon c Repair the break in the print ribbon and reinstall 5006 RIBBON BEMF ERROR Problem with the Back EMF BEMF Contact Zebra Technical Support of the ribbon motors 5007 RIBBON COLOR Print ribbon is not installed correctly Reinstall the print ribbon If DETECT ERROR reinstalling the ribbon does not solve the problem contact Zebra Technical Support 5008 INVALID RIBBON Print ribbon does not match the a Verify the part number of the print printer ribbon is correct on OCP b Power cycle the printer and retry 6009 FLASH ERASE ERROR There is a problem when accessing Power cycle the printer and retry flash memory 132 Zebra ZXP Series 7 Card Printer User s Manual P1036101 001 7 Troubleshooting Introduction Module Feeder Cartridge CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 6010 FLASH ERASE VERIFY _ There is a problem when accessing Power cycle the printer and retry ERROR flash memory 6011 FLASH PROGRAM There is a problem when accessing Power cycle the printer and retry ERROR flash memory 6012 FLASH PROGRAM There is a problem when accessing Power cycle the printer and retry VERIFY ERROR flash memory 6013 INVALID
7. FW S RECORD There is a problem when accessing Power cycle the printer and retry flash memory 6015 GENERAL MEMORY There is a problem when accessing Power cycle the printer and retry 6025 ERROR general memory 7001 CARD FEED ERROR Card is jammed in Feeder Cartridge a Clear card jam in Feeder Cartridge and re seat Feeder Cartridge or b Ensure that cards are not stuck together and that they are the correct thickness 10 to 50 mil The printer is out of cards a Load cards in the Feeder Cartridge b Re seat the Feeder Cartridge 7003 PRINTHEAD CABLE Printhead cable loose or Check printhead cable connection ERROR disconnected reconnect if loose or disconnected 7004 CARD EJECT ERROR Card from previous job is stuck inthe Remove the card from the exit area exit area 7008 PRINT COVER OPEN This warning will be displayed if the This warning will be cleared when cover protecting the Printer Module _ the printer cover is closed is opened 7010 PRINTHEAD MOTION Printhead did not move to proper Power cycle the printer and retry ERROR position during initialization 7013 MOTOR VOLTAGE Incorrect voltage detected at one or Power cycle the printer and retry ERROR several motors in the unit 7014 SCRIPT PROCESSING __ Internal logic error Power cycle the printer and retry ERROR 7015 MAG MOTION ERROR This is a magnetic encoding retrace Power cycle the printer and retry error 7018 SMARTCARD ERROR Encoding error a En
8. ade is obstructed or If this error persists contact Tech CUTTER STALL bottom cutter mechanism is Support damaged 17019 LAMINATOR TOP Top cutter has failed If this error persists contact Tech CUTTER FAIL Support 17020 LAMINATOR BOTTOM Bottom cutter has failed If this error persists contact Tech CUTTER FAIL Support 17021 LAMINATOR TOP TEMP The top temperature thermopile If this error persists contact Tech SENSOR FAIL sensor has failed Support 17022 LAMINATOR BOTTOM The bottom temperature thermopile If this error persists contact Tech TEMP SENSOR FAIL sensor has failed Support 17023 LAMINATOR FAN FAIL This should only happen if one or Check for blocked vents both cooling fans fail or the cooling vents near the heated roller assembly are blocked or the fan s have failed 17024 LAMINATOR EEPROM The parameters stored in EEPROM a Press RETRY on the OCP when DEFAULT have been reset to their default this error occurs values This will not normally b Power cycle the printer and retry happen but could be seen with certain FW upgrades when new parameters have been added by Engineering It could also indicate a problem with the Laminator s EEPROM 17026 TOP AND BOTTOM The top and bottom laminates have Load new rolls of laminate LAMINATES OUT run out 17027 TOP LAMINATE OUT The top laminate has run out Load new roll of laminate 136 Zebra ZXP Series 7 Card Printer User s Manual P103610
9. e and recut laminate in the REGISTRATION ERROR laminate center of the index notch re install e Media misfeed and retry e Patch length improperly set Unexpected end of laminate roll detected 17008 LAMINATOR CARD Printer has not fed the card far Open the Laminator and printer FEED FAIL enough into laminator mechanism doors to check for jammed stuck for infeed rollers to grab it cards 17009 LAMINATOR EARLY Card did not make it to the staging Remove the card and or laminate CARD JAM rollers that is stuck in the laminator staging cutting area 17010 LAMINATOR MIDDLE Card and laminate have jammed Remove the oven and inspect for CARD JAM inside heater assembly often due to stuck cards mis positioned laminate patch sticking to heated rollers 17011 LAMINATOR LATE Card did not unblock the exit sensor a Check for card jam in the exit CARD JAM in the specified time area b Assure that the sliding exit door is not partially blocking the exit path 17012 LAMINATOR POLL The laminator expects the printer to Power cycle the printer and retry periodically send commands to it within a specified time period If it fails to do so it assumes that something is wrong with the communication link or that the printer is down This error may occur if the printer to laminator communications is having intermittent problems P1036101 001 Zebra ZXP Series 7 Card Printer User s Manual 135 7 Troubleshooting
10. rmware FIRMWARE MISSING Authentication Board Firmware is missing P1036101 001 Zebra ZXP Series 7 Card Printer User s Manual 137
11. sure that you are using the e Faulty card correct card type b Check that the cards are loaded in the correct orientation c Ensure that the data conforms to ISO Specifications d Retry writing and reading 7019 SCRIPT CONTENT Internal logic error Power cycle the printer and retry ERROR 7020 SCRIPT SEND ERROR Internal logic error Power cycle the printer and retry 7023 SMART CARD CAM Mechanical positioning issue Power cycle the printer and retry ERROR 7024 OPTIONS CARD JAM Card is jammed in the Options Clear the card path P1036101 001 Zebra ZXP Series 7 Card Printer User s Manual 133 7 Troubleshooting Introduction CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 7026 FLIPPER CARD JAM Card is jammed in the Flipper Clear the card path 7028 OPTIONS COVER This warning will be displayed if the This warning will be cleared when OPEN cover protecting the Options Module the options cover is closed is opened 7029 FLIPPER ROTATION The Flipper has failed Contact Zebra Technical Support ERROR 7032 OPTIONS CARD JAM Card is jammed in the Options Clear the card path Module Single Card Feed Slot 7033 FLIPPER BOARD The Flipper has failed Contact Zebra Technical Support ERROR 7034 REJECT BIN FULL The Reject Bin is full Remove the cards from the bin and REMOVE CARDS reset the reject bin card count to 0 via the OCP Main Menu gt Advanced Settings gt Clear Reject Bin
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