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Trouble shooting guide

1. The Open function doesn t work Shall open the Door from all positions and reverse a closing Door 24VAC between X8 15 and X8 1 when a switch is activated Yes No gt Check wiring to outside switch NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card The One button function doesn t work Shall open the Door from all positions reverse a closing Door and close a fully open Door 24VAC between X8 15 and X8 3 when a switch is activated Yes No gt Check wiring to outside switch Vv Page 18 of 26 2 3 2 4 2 5 2 6 2 7 Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card Additional safety doesn t work Shall reverse closing Door from all positions 24VAC between X8 15 and X8 5 when a switch is activated Yes No gt Check wiring to outside switch NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card Interlocking Door doesn t work Closed Door shall not open if X8 7 8 has a closing 24VAC between X8 15 and X8 7 when a switch is activated Yes No gt Check wiring to opposite Door NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace t
2. Approv Godk Doc no K045699 Rev G le Operator CDM9 Trouble Shooting Guide CDM 9 ECS 920 930 950 all types For Automation safety and additionals When measuring the voltage a nominal value of 10 applies Connection block X1 7 is low voltage neutral Explanation of part names Processor card Power card C card Service tool When the text within this document mentions the Processor card it refers to the electronic circuit board placed on the operator s rear lid inside the operator containing the frequency converter and other electronics All the cables going out of the operator is connected to the Processor card When the text within this document mentions the Power Card it refers to the electronic circuit board placed inside the operator containing the transformer to the 24VAC and the sensor for detecting the disengagement of the operator The Power card is installed into the operator and in order to remove it you need to first unscrew the two torx screws on the side of the operator if you have the old revision of the Power card and then remove the operators rear lid cautiously When the text within this document mentions C card it refers to the electronic circuit board containing the standard functions for the ECS 950 control box The C card is placed physically inside the lid of the Control box The ECS 950 Control box has a Service indicatin
3. Yes No gt Check whether the fault symptoms are the same as those in any other paragraph in this troubleshooting guide Possibly Y replace the manoeuvring card Page 10 of 26 Y Test operate the door for a while and check all of its functions 2 The door does not start to go down when the Down button is activated 2 1 2 2 2 3 2 4 2 5 24V AC between X1 7 and X1 3 when the Down button in the lid is activated Yes No gt 24V AC between X1 7 and X5 3 when the Down button in the lid is activated Yes No gt Change lid Y Replace the manoeuvring card NY Check whether the pinch guard is OK in accordance with Paragraph 3 Yes NY 24V AC between X1 7 and X1 5 Yes No gt Check contact X3 plus jumper mounted between 1 2 SW2 in the right position see manual Possibly the manoeuvring card NY Re install the operator in accordance with the instructions in the installation manual Can the door be moved upward using the Up or Down button Yes No gt Replace the Power and Processor cards Y Complete the installation in accordance with the instructions in the installation manual Is the door working OK Yes No gt Check whether the fault symptoms are the same as those in any other paragraph in this troubleshooting guide Possibly replace the Power and Processor card Y Test operate the door for a while and check all of its functions Page 11 of 26 3 The door has impulse function
4. Test operate the door for a while and check all of its functions 6 The door reverses on the way down or stops on the way up The door goes hold to run for closing If the door is not properly balanced or moves slowly the door may reverse on the way down or stop on the way up due to the torque guard If the door is stopped by the torque guard lt 50mm from the floor an acknowledgement pulse from the pinch guard may fail and the operator will go into hold to run for closing Also check the pinch guard Paragraph 3 Page 13 of 26 6 1 6 2 Check by disengaging and pulling the door manually that the door does not run abnormally slow on the way down and that the balance of the door is normal OK Yes No gt Adjust the door Y Adjust the operators torque force or re install the operator in accordance with the instructions in the installation manual Is the door working OK Yes No gt Replace the Processor card and re install Is the door working OK Y Y Yes No gt Replace the mechanical unit Y Y Test operate the door for a while and check all of its functions 7 Safety Photocell Any fault occurring in the safety photocell is indicated by the operator stopping gently and then going into reverse until it is fully open It may also refuse to close There must always be 24V AC between X1 7 and X1 5 until the beam of the photoelectric cell has been broken 771 7 2 Is the LED on the photocell amplifier
5. finally replace C card NV Connection between X13 7 and X13 8 Yes No gt Ok NV Replace HR relay card Door in open or middle position Is LED D11 on the HR relay card lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NV Connection between X13 7 and X13 8 Yes No gt Replace HR relay card Check cable and connections to outside function 6 No 24VAC output on X14 1 2 Check X14 1 2 for 24VAC without any consumer connected To check for errors in a magnetic loop amplifier for instance If so replace the consumer in question Check that F10 is ok FR only 6 1 230VAC between X11 L1 N Yes No gt Check supply voltage Y Replace HR relay card Page 23 of 26 Additionals 7 No function on D1 Warning light red see 3 1 Relay kit see 4 1 2 Interlocking see 5 1 2 24VAC for external consumer see 6 1 8 No function on D2 24VAC for external consumer see 6 1 Check connections to replace loop amplifier Loop amplifier connections see 2 1 2 3 Relay kit see 4 1 2 Interlocking see 5 1 2 9 No function on D3 Relay kit see 4 1 2 Interlocking see 5 1 2 24VAC for external consumer see 6 1 10 No function on D4 Warning light red see 3 1 24VAC for external consumer see 6 1 Check connections to replace loop amplifier Loop amplifie
6. no acknowledgement pulse This may be due to incorrect balancing and or the door getting stuck Refer to Paragraph 6 Any fault occurring on torque guard encoder or in the control card memory is indicated by the operator being put into hold to run operation for opening as well as closing Refer to Paragraph 5 in ECS 930 Trouble shooting Guide If an installed operator happens to move in the wrong direction the door stops against the floor and is inoperable after which a re installation is required Re install the operator in accordance with the installation instructions in the manual If the door is not properly balanced the door may either reverse on the way down or stop on the way up due to the torque guard Refer to Paragraph 6 in ECS 930 Trouble shooting Guide e Any fault occurring on the safety photocell is indicated by the door first stopping gently and then reverses to fully open position Or if a permanent failure has occurred the door cannot be closed Refer to Paragraph 7 in ECS 930 Trouble shooting Guide The two leds D8 and D9 on the manoeuvring pcb indicates the stop circuit if both are lit on a IDM 9 the stop circuit is ok After it is disengaged or if power is cut off the door can only be opened at first to fully open position in order to find its upper end position If during this the door stops by the torque guard before it has reached the shock absorber the door will reverse against the floor
7. 230VAC between X11 N and X12 1 230VAC between X11 N and X12 4 Yes No gt Replace the HR relay card Y Check cables light bulbs and connections to the warning lights Check of inside traffic light green Open with Open inside button X8 9 10 Run the Door to fully open position Steady green light at open position Is the LED D5 on HR relay card lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY 230VAC between X11 N and X12 2 Yes No gt Replace the HR relay card NY Check cables light bulbs and connections to the warning lights Check of outside traffic light red Switch S1 7 on Open with Open outside button X8 11 12 Stop the Door in middle position Flashing red light on the outside steady red light on the inside Is LED D7 flashing and LED D8 lit on the HR relay card Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card Y Pulsating 230VAC between X11 N and X12 4 230VAC between X11 N and X12 1 Yes No gt Replace the HR relay card Y Check cables light bulbs and connections to the warning lights Check of outside traffic light green Open with Open outside button X8 11 12 Run the Door to fully open position Steady green light at open
8. door be moved upward using the Up or Down button Yes No gt Replace the Processor card Y Complete the installation in accordance with the instructions in the installation manual Is the door working OK Yes No gt Check whether the fault symptoms are the same as those in any other paragraph in this troubleshooting guide Possibly replace the Power and Processor card Y Test operate the door for a while and check all of its functions 3 The Door is in hold to run up and down This happens if any fault has occurred on the torque guard encoder or in the control card memory this will be shown by the door being in hold to run function up and down 3 1 Re install the operator in accordance with the installation instructions in the manual Is the door working OK Yes No gt Replace the Processor card and do a re installation OK Y Yes No gt Change the mech unit and re install Y Y Y Test operate the door for a while and check all of its functions Page 6 of 26 4 The door reverses on the way down If the door is not properly balanced the door may stop on the way due to the torque guard 4 1 Check by disengaging and pulling down the door manually that the door does not move abnormally bad on the way down and that the door is balanced normally OK Yes No gt Adjust the door Y 4 2 Adjust the door machinery torque force or re install the operator in accordance with the installation instructions in
9. on Yes No gt 24V AC between X3 3 and X3 5 Yes No gt Replace the manoeuvring card NY Check that the cable connections for the photoelectric cell amplifier and optics are OK NY NY Yes No gt Take action to rectify the fault Y Replace the photocell amplifier or optics Y Does the LED on the photocell amplifier go out when the photocell beam is broken Yes No gt Check that the cable connections for the photocell amplifier and optics are OK NY NY Yes No gt Take action to rectify the fault NY Replace the photocell amplifier or optics Page 14 of 26 7 3 7 4 Y Is there 24V AC between X1 7 and X1 5 when the photocell beam is broken Yes No gt Check Paragraphs 4 and 5 Y Check cable connections for the photocell amplifier OK Yes No gt Take action to rectify the fault ra that switch S1 on the photocell amplifier is in position 1 Yes No gt Change S1 on the photocell amplifier to position 1 Replace the photocell amplifier 8 The door tries to close but reverses Check that the pinch guard is not activated 9 The door reverses against the floor 9 1 9 2 9 3 Check that there are no foreign bodies in the door opening Clear Not clear gt Clear up Y Has the door s shock absorber been replaced or moved forward No Yes gt Re install Y Has the door leaf been deformed because of temperature changes collisions causing activation of the pinch guard to take place
10. when it is next closed After that it will go into hold to run for opening as well as closing refer to Paragraph 5 in ECS 930 Trouble shooting Guide Disengage and put the door into an intermediate position Engage the operator and check that engagement has taken effect by pulling the door up and down Page 8 of 26 Problems during installation If the encoder is broken one will only be able to operate the door in hold to run up but it will lock out in fully open position If the encoder is damaged but still counts pulses but it misses some the door will lose its position The door will then not slow down stop and similar NOTE Always break the supply voltage when replacing PCB s or wires 1 The door does not start to go up when the Up button is activated Open the lid of the control box and check that contacts X4 and X5 for the lid are connected correctly and that the contact block with jumpers is mounted on X2 and X3 Check in the normal mode not the installation mode that there is no 24V AC between X1 7 and X1 1 or X1 3 when neither the Up nor Down button has been activated if 24V AC is present one of the buttons may be stuck 1 1 24V AC between X1 6 and X1 7 Yes No gt Check the supply current to the CEE outlet of the mechanical unit 230V AC OK Y Yes No gt Check the mains fuse for the output Y Check whether mains and control cables are OK Yes No gt Replace mains and control cables Y Y Repl
11. ace Power and Processor card in the mechanical unit 1 2 24V AC between X1 7 and X1 9 Yes No gt Replace the manoeuvring card Y 1 3 24V AC between X1 7 and X1 10 Yes No gt Check the external stop button Y 1 4 24V AC between X1 7 and X1 2 Yes No gt Check the stop button in the lid plus contact X4 plus contact block X2 with jumper mounted between pins 3 4 possibly replace circuit card in the control box Y 1 5 24V between X1 7 and X1 12 Yes No gt Replace the manoeuvring card Y Page 9 of 26 1 6 24V between X1 7 and X1 5 Yes No gt Check contact X3 plus jumper mounted between 1 2 possibly replace circuit card in the control box Y 1 7 24V AC between X1 7 and X1 1 when the Up button in the lid is activated Yes No gt 24V AC between X1 7 and X5 1 Y Yes No gt Replace the manoeuvring card Y 24V AC between X1 7 and X5 2 when the Up button in the lid is activated Yes No gt Replace the lid Y Y Replace the manoeuvring card 1 8 Re install the operator in accordance with the installation instructions in the manual Is it possible to operate the door upward using the Up or Down button Yes No gt Check that the door is not disengaged OK Y Yes No Y Y Check change control cable OK Yes No Y Y Y Y Change Power and Processor cards OK Yes No Y Y Y Y Y Change mech unit Y Y Y Y 1 9 Complete the installation in accordance with instructions in the installation manual Is the door working OK
12. earlier No Yes gt Adjust the door re install Vv Page 15 of 26 10 The door often goes into the failsafe mode and needs to be reseted by cutting off the power 10 1 Check whether the torque is high and that the balance is OK Yes No gt Replace the Processor card Y Adjust the operators torque force and or reinstall Y OK Y Yes No Y Y Test operate Replace mechanical unit Trouble shooting IDM9 with Control unit ECS 950 What should I do If the machinery does not start check that it has not been disengaged Try to reset the control unit Do this by cutting off the supply voltage and switch it on again after 5 seconds If the problem persists try to test operate the door so that you are certain of the fault symptoms which apply e Any fault occurring in the pinch guard is indicated by the door having impulse operation for opening and hold to run for closing If any fault is detected in the pinch guard when the door is closing the door stops quickly and reverses to fully open position The door is then put into impulse operation for opening and hold to run for closing The pinch guard supervision can be reset automatically if it is operational and gets a signal at the floor lt 50mm from the floor during hold to run operation down A pulse of at least 150ms is required for the pneumatic pinch guard Refer to Paragraph 3 in ECS 930 Trouble shooting Guide Impulse for opening hold to run for closing are
13. flashing Yes No gt Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card Page 17 of 26 1 3 1 4 Check that the communication with the manoeuvring card is working The red LED s D5 and D6 should flash almost simultaneously with ap one second s frequency NY NY Yes No gt Check that the wires to X1 14 15 are connected right wire 8 to X1 14 and wire 9 to X1 15 If so replace the C card or the Processor card in the mec unit and if this is not enough finally the manoeuvring PCB ribbon cable manoeuvring cable NY Activate automatic closing according to the manual Turn 1 1 8 and S2 1 6 on the C card to off and T1 and T2 to min The Door should be fully open Is the Door closing automatically after ap 5 sek Yes No gt Replace the C card or the Processor card in the mec unit NY Check see manual that the switches S1 1 8 and S2 1 6 are set to the requested function s 2 No function on X8 input terminal s Open One button function Additional safety interlocking Door Open inside Open outside Reduced opening The input terminals are working with 24 VAC from the basic control unit Between X8 2 4 6 8 10 12 14 and X8 15 shall it always be 24 VAC if not the manoeuvring card is defect Check that the switch for each function has a momentarily closing function 2 1 2 2
14. for opening and hold to run for closing Check that the door does not get stuck before the pinch guard is activated against the floor If this is the case adjust the rails roller cage 24V AC between X1 7 and X1 12 Yes No gt Change the manoeuvring card Y 3 0 PNE Pinch guard Supervision The operator is set to hold to run operation for closing or refuses to close if the PNE pinch guard is not OK or if the control card does not receive a response from the pinch guard The pinch guard supervision can be reset automatically if the pinch guard is operational and gives a signal at the floor lt 50mm from the floor during hols to run operation down A pulse of at least 150ms is required for the pneumatic pinch guard Look at the LED s D4 and D5 3 1 Is there 24V AC between X1 7 and X1 13 the whole way down until the door reaches the floor and activates the pinch guard When the door reaches the floor the pinch guard should be activated It requires a pulse of at least 150ms to confirm to the control card that it is activated then there will be OV between X1 7 and X1 13 Yes No gt Check the PNE pinch guard and spiral cable interruption NY 3 2 24V AC between X1 7 and X1 4 via PNE pinch guard Yes No gt Replace the manoeuvring card NY Pinch guard is OK Check Paragraphs 5 and 6 4 The door reverses on the way down 4 1 Check by shaking the door that the pinch guard is not over sensitive and affected by the vibratio
15. g and counters display that visuals a counter for door cycles and error codes The Service indicating lamp lit up when the pre set door cycles or time is reached When the text within this document mentions manoeuvring card it refers to the electronic circuit board used to connect the cables from the operator to the ECS 950 control box This manoeuvring card is fitted with the installation switch used during installation The card includes the 2 lamps LED s that indicates the status of the stop circuit and upper limit switch When the text within this document mentions HR relay card it refers to the electronic circuit board containing the power supply to external additionals for the ECS 950 control box When the text within this document mentions the service tool it refers to the special tool only available to certified Crawford service technicians The service tool is an electronic box that can be used to display the error codes and to set and clear service intervals See separate user manual for the service tool Page 2 of 26 Trouble shooting IDM9 with Control unit ECS 920 What should I do If the Operator does not start check that it has not been disengaged Try to reset the control unit Do this by cutting off the supply voltage and switch it on again after 5 seconds If the problem persists try to test operate the door so that you are certain of the fault symptoms which apply e Any fault occurring on
16. he C card if this is not enough finally replace the manoeuvring card The Open inside function doesn t work Shall open the Door from all positions and reverse a closing Door 24VAC between X8 15 and X8 9 when a switch is activated Yes No gt Check wiring to outside switch NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card The Open outside function doesn t work Shall open the Door from all positions and reverse a closing Door 24VAC between X8 15 and X8 11 when a switch is activated Yes No gt Check wiring to outside switch NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card Reduced opening doesn t work Shall stop the Door at a programmed position see switch S2 2 24VAC between X8 15 and X8 13 when the switch is activated Page 19 of 26 Yes No gt Check wiring to the switch NY Check that the ribbon cable between J1 and X6 is properly plugged in if so replace the C card if this is not enough finally replace the manoeuvring card 3 Warning Traffic lights don t work Check fuse F1 on HR relay card also fuse F10 at FR Check for 230VAC at X11 L1 N and that the light bulbs not are broken Check the adjustments of S1 1 8 with the manual to assure that the right function
17. he shock absorber the door will reverse against the floor when it is next closed After that it will go into hold to run for opening as well as closing refer to Paragraph 5 in ECS 930 Trouble shooting Guide The two leds D8 and D9 on the manoeuvring pcb indicates the stop circuit if both are lit on a IDM 9 the stop circuit is ok Disengage and put the door into an intermediate position Engage the operator and check that engagement has taken effect by pulling the door up and down Problems during installation If the encoder is broken one will only be able to operate the door in hold to run up but it will lock out in fully open position If the encoder is damaged but still counts pulses but it misses some the door will lose its position The door will then not slow down stop and similar NOTE Always break the supply voltage when replacing PCB s or wires 1 No function s is working on the C card in the control units lid Check that the basic ECS 930 functions are working One does this by unplugging X6 on the manoeuvring PCB break the supply voltage unplug X6 and switch on again and then test run the Door Be aware of the fact that photocell and radio are a part of the basic function if installed 1 1 Are the basic functions working Yes No gt Proceed with the ECS 930 trouble shooting guide Y Plug in X6 on the manoeuvring PCB break the supply voltage first 1 2 Are the red LED s on C card
18. mal error code after mains break or disengagement Run the Door to fully open NB ESD Protection This control is equipped with electronic components which are sensitive to static electricity The circuit board is located in the drive unit in immediate proximity to the connection blocks In order to prevent the components being destroyed by static electricity during installation or service work any staff coming into contact with the circuit board must first discharge their electric energy by touching a large earthed metal object immediately in the vicinity of the control before work commences Page 26 of 26
19. n a IDM 9 the stop circuit is ok Page 3 of 26 1 The door does not start to go up when the Up button is activated Open the lid of the control box and check that the contacts X4 and X5 for the lid are connected correctly and that the contact blocks with jumper is mounted on X2 and X3 Check in the normal mode not the installation mode that there is no 24V AC between X1 7 and X1 1 or X1 3 when neither the Up nor Down button has been activated if 24V AC is present one of the buttons may be stuck 1 1 1 2 1 3 1 4 1 5 24V AC between X1 6 and X1 7 Yes No gt Check the supply voltage to the CEE outlet of the mechanical unit 230VAC Y Yes No Label1 Y Y Check whether mains and Check the mains fuse for control cables are OK the supply voltage Yes No Y Y Replace mains and control cables Y Y Replace Power and Processor cards in the mechanical unit 24V AC between X1 7 and X1 9 Yes No gt Replace the manoeuvring card 24V AC between X1 7 and X1 10 Yes No gt Check the external stop button or jumper 24V AC between X1 7 and X1 2 Yes No gt Check the stop button in the lid 24V between X1 7 and X1 12 Yes No gt Replace the manoeuvring card Page 4 of 26 1 6 24V between X1 7 and X1 5 Yes No gt Replace the manoeuvring card 1 7 24V AC between X1 7 and X1 1 when the Up button in the lid is activated Yes No gt 24V AC between X1 7 and X5 1 Y Yes No gt Replace the manoeuvri
20. ng card Y 24V AC between X1 7 and X5 2 when the Up button in the lid is activated Yes No gt Replace the lid Y Y Replace the manoeuvring card 1 8 Re install the operator in accordance with the installation instructions in the manual Is it possible to operate the door upward using the Up or Down button Yes No gt Check that the door is not disengaged OK Y Yes No Y Y Check change control cable OK Yes No Y Y Y Y Change Power and Processor cards OK Yes No Y Y Y Y Y Change mech unit Y Y Y Y 1 9 Complete the installation in accordance with instructions in the installation manual Is the door working OK Yes No gt Check whether the fault symptoms are the same as those in any other paragraph in this trouble shooting guide Possibly replace the Power and Processor cards Y Test operate the door for a while and check all of its functions Page 5 of 26 2 The door does not start to go down when the Down button is activated 2 1 2 2 2 3 2 4 24V AC between X1 7 and X1 3 when the Down button in the lid is activated Yes No gt 24V AC between X1 7 and X5 3 when the Down button in the lid is activated NV Yes No gt Replace the lid NV Replace the manoeuvring card NV 24V AC between X1 7 and X1 5 Yes No gt SW2 in the right position see manual Possibly replace the manoeuvring card Y Re install the operator in accordance with the instructions in the installation manual Can the
21. ns of the door action Where necessary adjust replace 4 2 Check whether the pinch guard is OK in accordance with Paragraph 3 Yes Y 4 3 There should be 24V AC between X1 7 and X1 5 the whole way down Yes No gt Check contact X3 plus jumper mounted between pins 1 2 possibly replace the manoeuvring card Refer also to paragraph 7 on the safety photocell Page 12 of 26 4 4 4 5 NY Check by disengaging and pulling down the door manually that the door does not move abnormally on the way down and that the door is balanced normally OK Yes No gt Adjust the door Y Adjust the operator torque force or re install the operator in accordance with the installation instructions in the manual Does the door move OK Yes No gt Check whether the fault symptoms are the same as those in any other paragraph in this troubleshooting guide Possibly replace the control card Y Test operate the door for a while and check all of its functions 5 The operator is in hold to run operation both up and down Any fault on the torque guard encoder or in the control card memory is indicated by the door being put into hold to run operation for opening as well as closing 5 1 5 2 Re install the operator in accordance with the instructions in the installation manual Is the door working OK Yes No gt Replace the Processor card and reinstall Y Is the door working OK Yes No gt Replace the mechanical unit Y
22. obtained if the torque guard has been activated when the door is located less than 50 mm from the floor and the pinch guard has received no acknowledgement pulse This may be due to incorrect balancing and or the door getting stuck Refer to Paragraph 6 in ECS 930 Trouble shooting Guide Any fault occurring on torque guard encoder or in the control card memory is indicated by the operator being put into hold to run operation for opening as well as closing Refer to Paragraph 5 in ECS 930 Trouble shooting Guide e If an installed operator happens to move in the wrong direction the door stops against the floor and is inoperable after which a re installation is required Re install the operator in accordance with the installation instructions in the manual If the door is not properly balanced the door may either reverse on the way down or stop on the way up due to the torque guard Refer to Paragraph 6 in ECS 930 Trouble shooting Guide Page 16 of 26 e Any fault occurring on the safety photocell is indicated by the door first stopping gently and then reverses to fully open position Or if a permanent failure has occurred the door cannot be closed Refer to Paragraph 7 in ECS 930 Trouble shooting Guide After it is disengaged or if power is cut off the door can only be opened at first to fully open position in order to find its upper end position If during this the door stops by the torque guard before it has reached t
23. position Is the LED D6 on HR relay card lit Page 21 of 26 Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY 230VAC between X11 N and X12 3 Yes No gt Replace the HR relay card NY Check cables light bulbs and connections to the warning lights 4 No function on relay kit 4 1 4 2 Door in closed position Is LED D10 on the HR relay card lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY Connection between X13 4 and X13 6 Yes No gt Replace HR relay card NY Check cable and connections to outside function Door in open position Is LED D9 on the HR relay card lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY Connection between X13 1 and X13 3 Yes No gt Replace HR relay card NY Check cable and connections to outside function Page 22 of 26 5 No function on interlocking relay 5 1 5 2 Door in closed position Is LED D11 on the HR relay card NOT lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough
24. r connections see 2 1 2 3 Relay kit see 4 1 2 Interlocking see 5 1 2 11 No function on D5 Traffic lights see 3 3 6 Relay kit see 4 1 2 Interlocking see 5 1 2 24VAC for external consumer see 6 1 Page 24 of 26 12 No function on D6 Traffic lights see 3 3 6 24VAC for external consumer see 6 1 Check connections to replace loop amplifier Loop amplifier connections see 2 1 2 3 Relay kit see 4 1 2 Interlocking see 5 1 2 13 No function on D7 Warning lights see 3 1 Relay kit see 4 1 2 Interlocking see 5 1 2 24VAC for external consumer see 6 1 14 No function on green warning light Green warning light see 3 2 15 No function on service counter Counts Door cycles shows automatic closing times and relay output for alarm among other things Check the manual for the right function Check that the contact is properly plugged in into J7 on the C card If it fails to operate change the C card or the counter itself Test run the Door for a while and check all functions Page 25 of 26 Some errors may be exceptional errors that may occur break the mains voltage and re start the system to see if the error remains Error code E01 E02 Error during reading of the RAM memory C proc card Error during verification of the EPROM memory C proc card Communication error between Processor card C proc Card Safety edge error Automation system off line due to hold
25. s are chosen 3 1 3 2 3 3 Check of red warning light Door in middle position S1 3 on Flashing red light between end positions Is the LED D8 on HR relay card flashing Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY Pulsating 230VAC between X11 N and X12 1 Yes No gt Replace the HR relay card NY Check cables light bulbs and connections to the warning lights Check of green warning light Door in fully open position Steady green light at open position Is the LED D5 on HR relay card lit Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card if this is not enough finally replace C card NY 230VAC between X11 N and X12 2 Yes No gt Replace the HR relay card NY Check cables light bulbs and connections to the warning lights Check of inside traffic light red Switch S1 7 on Open with Open inside button X8 9 10 Stop the Door in middle position Flashing red light on the inside steady red light on the outside Is LED D8 flashing and LED D7 lit on the HR relay card Yes No gt Check that the ribbon cable to J4 on C card is properly plugged in if so replace the HR relay card Y if this is not enough finally replace C card Page 20 of 26 3 4 3 5 3 6 Y Pulsating
26. the manual Is the door working OK Yes No gt Replace the Processor card and do a reinstallation Is the door working OK Y Yes No gt Change the mech unit Re install NY NY Test operate the door for a while and check all of its functions Page 7 of 26 Trouble shooting IDM9 with Control unit ECS 930 What should I do If the machinery does not start check that it has not been disengaged Try to reset the control unit Do this by cutting off the supply voltage and switch it on again after 5 seconds If the problem persists try to test operate the door so that you are certain of the fault symptoms which apply e Any fault occurring in the pinch guard is indicated by the door having impulse operation for opening and hold to run for closing If any fault is detected in the pinch guard when the door is closing the door stops quickly and reverses to fully open position The door is then put into impulse operation for opening and hold to run for closing The pinch guard supervision can be reset automatically if it is operational and gets a signal at the floor lt 50mm from the floor during hold to run operation down A pulse of at least 150ms is required for the pneumatic pinch guard Refer to Paragraph 3 in ECS 930 Trouble shooting Guide Impulse for opening hold to run for closing are obtained if the torque guard has been activated when the door is located less than 50 mm from the floor and the pinch guard has received
27. to run Stop circuit Mains voltage to low Operator disengaged Overload operator Error on interior stop circuits Proc A and B don t agree on command Door moves in the wrong direction Error on interior down circuits Error on interior up circuits Error on interior circuits for photocell amplifier Error on current measurement circuits Error on encoders or circuits for the encoders Error during verification of the EPPROM memory main card Door out of end limits Power failure Reason Action Change C processor circuit card Change C processor circuit card See Trouble Shooting guide ECS 950 Step 1 Check spiral cable and pneumatic switch The control system has probably gone over to hold to run Stop circuit is open gt 2 seconds Check if emergency stop button is pressed Check mains voltage Check that the Door engages properly Change the Power and Processor circuit card in the mec unit Change the Processor circuit card in the mec unit Change the Processor circuit card in the mec unit Re install the operator hange the Processor circuit card in the mec unit hange the Processor circuit card in the mec unit hange the Processor circuit card in the mec unit ange the POWER circuit card in the mec unit Change the Processor circuit card or the mec unit Change the Processor circuit card in the mec unit Re install the operator Change the Processor circuit card or the mec unit Nor
28. torque guard encoder or in the control card memory is indicated by the door being put into hold to run for opening as well as closing Refer to Paragraph 3 in ECS 920 Troubleshooting Guide e lf the door is not properly balanced the door may stop on the way due the torque guard Refer to Paragraph 4 in ECS 920 Troubleshooting Guide Disengage and put the door in a middle position Engage the door and check that the engagement has taken effect by pulling the door up and down NOTE Always break the supply voltage when replacing PCB s or wires Problems during installation e If the encoder is broken one will be able to operate the door in hold to run up but it will lock out in open position e Ifthe encoder is damaged but still counts pulses but it misses some the door will lose its position The door will then not slow down stop and similar e If the acknowledgement from the installation tool is to short or fail one will not be able to complete the installation One indication of this is that the door doesn t reverse after a short run in the last step instead it will run all the way down and reverse against the tool e If the fuses blow all the time during installation or after some use of the door it is probably caused by a flashover in the electrical motor This is presuming that the heavy current is installed in the right way e The two leds D8 and D9 on the manoeuvring pcb indicates the stop circuit if both are lit o

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