For the Trustees
Contents
1. za Notice Board Calendar Downloads Search List Of Contacts 3 Managing Agent A 3rd Party Services Caretaker Demo Caretaker Contact Name Harold Contact No 0820000000 Email harold demo co za Electrical Demo Electrical SK Contact Name Jim Contact No 0820000000 Email jim demo co za S Handy Man Demo Handyman Contact Hame Neil Contact No 0820000000 Email neil demo co za Fire Hydrants Demo Hydrants Contact Name Frank Contact No 0820000000 Email frank demo co za Plumber Demo Plumber Contact Name Pete Contact No 0820000000 Email pete demo co za Pool Demo Pool Services Contact Name Henrietta Contact No 0820000000 Email henrietta demo co za Security Demo Security Co Contact Name Shannon Contact No 0820000000 Email Shannon demo co za Contacts Get to the Contacts by clicking this button Emergency Contacts Ambulance amp Fire amp Police Complex Contacts Trustees and Chairman Trustees see full list Managing Agent Your current complex Managing Agent 3rd Party Services Caretaker Electrical Plumber and so on Complex Affairs Contacts Support Enquiries and Billing Information Button Move pointer over icon for page information Email link Click on underlined email link to send email OND O1 WN A For the Trustees To add edit or remove Contacts Only Emergency and 3rd Party Services click Menu 3rd Party Services Add Remove To add new contact click New to dele2. gompes Fikes any me of the complex members out fear yourself what you day Downkoad IPS and PDF files like past AGM s House mn You need to know the have missad vith a full online Pures anel Maintenance important things happening A ju JH Calendar Log View bras iy na week or month cors nemem i iH Find out how the Motie Fouad CN Find ca how the Calendar Log NN Find out how the Document Downloads sms NC 4 fullcontact listot Ma qing aie agents prefere contactors cal tie police ambubnce Me oan tian mors Meothing is better than something vou have hast Use the Search Engine to qu hy fine that information fram the past Ve offer dierent pac aus ranging from 3 months Find oul tow the Contacts List works Find out how the Search works Find out how much it costs Home This returns you to the Home Page About Shows information about the design of Complex Affairs Register Go here to sign up and register your complex on the site Tell A Friend Share Complex Affairs web site with an email link Contact Us Contact us for support at Complex Affairs Facebook link Follow us on Facebook See How It Works This allows non registered users to explore the features of a demo complex TRY IT NS OR WN QO Log In Enter your email address and password to gain access Information Pages Illustrates the features of Complex Affairs O COMPIE affairs www complexaffairs co
3. Demo Complex i ar 2 7 an Like f Share PE MH Notice Board Calendar Downloads Contacts Search VIEW ALL MESSAGES Send Email 2 Category v 3 Subject Content Send To Cl Managing Agent O Trustees Body Corporate Members 2 Trustees will view this selection 1 Email Getto the Email by clicking this button 2 View All Messages Read and reply to listed messages 3 Category Complaint General Security Alert and so on 4 Subject Enter your Email Subject here 5 Content Type your message in here 6 Send Click to send mail to Trustees Trustees can send to selected boxes 7 Information Button Move pointer over icon for page information VIEW ALL MESSAGES aA complex Demo Complex iio Mers Es li i er f Like Share een me Notice Board Calendar Downloads Contacts j Menu All Messages 0 1 From Subject Type Date Sent Betty Demo Testing Message 2014 01 15 0941 18 PM nm 2 Tommy Demo This is a demo mail Message 2014 01 13 04 10 16 PM 1 Information Button Move pointer over icon for page information 2 Reply to Email View and reply to email Aeris affairs www complexaffairs com Menu Extra Features Step 9 S P 09 Asriirs ley Demo Complex affairs amnlex management mar Menu Get to the Menu by clicking this button Notice Board Calendar Downloads Search Inbox Link to View All Messages Send Directions Send visitors email directions Contac
4. complex affairs User Manual Owners Tenants Trustee UG 01 Jan 2014 www complexaffairs com Complex Affairs Introduction Home Page Layout Getting Started Notice Board Calendar Downloads Contacts Search Email Menu www complexaffairs com P 01 P 02 P 03 P 04 P 05 P 06 P 07 P 08 P 09 Introduction Welcome to Complex Affairs This is an online communication and internal complex management system This printable manual is written to help you set the most use out of your Complex Affairs system Through months of investigating the various needs of a complex we found that the communication barrier was the biggest problem with the communal decision making Occupants were not getting the relevant information at the right time Just look at the grumpy faces of some of the occupants during an AGM Complex Affairs operates on a system of full relevant information disclosure to the occupants All information is at the occupants fingertips at any time of the day This also reduces the need for piles of paperwork that would be passed around between the Managing Agent and the Trustees Even the paper trail is sometimes lost between occupants and the Trustees and even during the changing of Managing Agents Complex Affairs provides a full online backup of all the information relevant to that complex Think of it like a flight recorder for all things related to the compl
5. complexaffairs com Calendar Go ing ol IX Demo Compl ex Hello johnny scotia affairs mpeg DE B Downloads Contacts 7 an 3 Galen Service units Poolckaning Gaiden Service units fam 1 25 p 25 59 R Burst pipe at unit 14 Eskom bad shedding l 9 munaan 7 Lost black amp white cat Clubhouse booked tor unit 48 5 pni 6 pm AGM at the clubhouse Show 24 hours 1 Calendar Get to the Calendar by clicking this button 2 Navigation Scroll through the days weeks and months 3 Today Quickly get back to the current day without navigating 4 Pull down calendar Quickly navigate to specific dates 5 Show 12 24 Hours Change between 12 and 24 hrs layout 6 Day Week Month Select calendar view 7 Calendar entry Colour coded and time based For the Trustees To add new Calendar entries double click on a time slot or right click and select New Appointment Select Subject Start and End times Category and then type Description Click Save Note All entries into the calendar are final upon submission CES affairs www complexaffairs com Downloads Step 5 CEA p EX Demo Complex Hello bettyGidemo cozs EI affairs y AR ep asaya ma Notice Board Calendar Contacts Search Email Downloads MER Letters Messages JPG 1 Uploaded by Tommy Demo on Mon Jan 13 2014 16 29 Insurance Policies Inbox JPG em Uploaded
6. by Tommy Demo on Mon Jan 13 2014 16 11 House Rules MoticeBoard pdf Size 189Kb Uploaded by Tommy Demo on Mon Jan 13 2014 15 57 A AGMs CalendarLog pdf Uploaded by Tommy D mo on Mon Jan 13 2014 15 57 Minutes DocumentDownloads pdf Uploaded by Tommy Demo on Mon Jan 13 2014 15 56 LA Letters Contactinfo pdf Size 180Kb Uploaded by Tommy Demo on Mon Jan 13 2014 15 56 Size L66Kb Uploaded by Tommy Demo on Mon Jan 13 2014 15 55 AGMs HowMuchDoesltCast pdf Size 156Kh a PA House Rules SendErmails pdf Ste 145Kh Uploaded by Tommy D mo on Mon Jan 13 2014 15 55 Bo 1 Downloads Get to the Downloads by clicking this button 2 Search Search for Downloads by name if there are many 3 File Type Icon showing the file type of download 4 Category amp File Name Text details describing the file 5 Page Control Bar Set amount of downloads displayed on a page 6 Information Button Move pointer over icon for page information 7 File Size Display of document file size For the Trustees To add edit or remove Documents click Menu Downloads Add Remove To upload a new Document click NEW to delete click X to edit click the Edit icon Downloads can be set with an access level Click on boxes to set access level to that document Oo affairs CES www complexaffairs com Contacts Step 6 COM Demo Complex nr CH ffair i r Ss LA Eire
7. ex Our most important criteria in designing the online system was that of ease of use and the speed of accessing the required information If its complicated you re just not going to use it This software was designed in conjunction with a 17 year veteran trustee who understands the need for a good fast clear communication system between the Trustees Managing Agent and the occupants With email updates of important events and a full set of information at your fingertips Complex Affairs is the simplest and fastest way of being upto date with all complex affairs Complex Affairs is here to make your life easier Never be without the information you need when you need it Be on top of the situation with your complex You re just a finger click away Enjoy the benefits of your Complex Affairs online system The Complex Affairs Team www complexaffairs com Home Page Layout Step 1 ae me er TA vs cy eGo LJ e UNESA Glaffairs 11e KT 1 i or TTAN i EE Bee eee Ge SH G Gill IVE 3 Register Tell A Friend Contact Us M ee TE Always the last to know Are you missing information Download documents 24 7 wee Evernrone knows except out Diel you not get the memo Ever santd to get hokl of E veokit it he great havea a Why vers vou not tok z pastda uments Vouk i sem of communikatons People just don t _ be great tf you had access to between you and Lourfelon communicate with you Finel
8. m Getting Started Step 2 After your complex has been registered K Aro i e Upon your complex being registered on the Complex Affairs fs web site your Chairman or a Trustee will have entered your REAKINCWOWN THE COMMUNICATION basic details and uploaded them to the website BARRIER ua e You will receive a welcome email with a User Name your email address and a random Password IMPORTANT KEEP A RECORD OF YOUR LOGIN DETAILS If you have not received your welcome email then please contact your Chairman or Trustees so they can upload your basic details D Log In first time user e On the internet go to www complexaffairs com and click on the Log In button Enter your User Name and Password in you received in your welcome email You will next get the passord login option of ticking the Remember me box this is helpful to speed up log In times in the future To keep your Log in details secure leave box un ticked Remember you will have to enter your Password each time you Log In K complex faffairs e In the off chance you have forgotten or misplaced your Password click on Forgot Password and a new random password will be sent to your email address e Click the Log In button you will now be taken to your complex Notice Board Update your profile details CEE Only the Trustees will have access to your profile e Click the Menu button e This Menu display is interactive Move around
9. t Info Link to all Contacts Send Email 10 Profile Update you personal details Oo OoOn SS O1 WN e Updated Profile details will be sent to your Managing Agent CES affairs www complexaffairs com Menu Extra Features Step 9 continued For the Trustees COMPIex Demo Complex affairs apr ananas aie Notice Board Calendar Downloads Contacts Search Downloads Add Remove 3rd Party Services Add Edit 11 Notices Add Remove Trustees may add and remove 12 Owners Tenants Add Edit Trustees may add and edit 13 3rd Party Services Add Edit Trustees may add and edit 14 Subscriptions Edit Trustees may edit the subscription 15 Downloads Add Remove Trustees may add and remove downloads 16 Complex Edit Trustees may edit the complex details Changes to the details of your Managing Agent are done in the Complex Edit section Gomallexe affairs C www complexaffairs com For further support contact us at support complexaffairs com
10. te click X to edit click Edit icon To change Complex Contacts click Menu Owners Tenants Add Edit To change Managing Agent click Complex Edit Aaris affairs www complexaffairs com Search Step 7 COMPEX Demo Complex affairs SETETT ma Notice Board Calendar Downloads Contacts D Search Search for notices calendar events downloads messages complex contacts and 3rd party services N 5 pool ET Search Results Type Calendar 3 Category Pool Subject Pool cleaning Content The pool will be cleaned today Posted By Tommy Posted Date 13 01 2014 11 43 From 25 02 2014 07 30 To 25 02 2014 09 30 Type 3rd Party Service Category Pool Company Name Demo Pool Services Contact Name Henrietta 4 Contact Email henrietta demo coza NE No 0520000900 lq 4 ta gt P Page sze IC V Page 1 of 1 Items 1 to 2 of 2 1 Search Get to the Search by clicking this button 2 Search Bar Enter text here 3 Search Results Shown from Notices Calendar Downloads Messages Contacts and 3rd Party Services 4 Page Control Bar Set amount of downloads displayed on a page 5 Information Button Move pointer over icon for page information CES affairs www complexaffairs com Email Step 8 P 08 The Advantage of sending emails through Complex Affairs it that it ties up with the SEARCH ENGINE gt HE K DIE FA v Helio betty idemo co za Lox off Q GO
11. your boxes by clicking holding and dropping them where you like e Click the Profile button e With the Profile page open you can add details like Tel No Rose Fax No Date of Birth Emergency details and so on a rr Profile The Notifications box allows you to select email notifications for the ticked boxes as things are updated on your complex website you will receive an email notification WARNING CHANGING YOUR EMAIL ADDRESS WILL ALSO CHANGE THE NAME YOU USE TO LOG IN e Click the SUBMIT button to save your updated profile settings RE Warning changing your email address will also change the name you use to log in make changes to your profile settings as needed CES affairs www complexaffairs com Notice Board Step 3 COMPEX Demo Complex affairs AS EP pe ATE TTT Calendar Downloads Contacts Search Email 1 Notice Board After you Log In you will be taken to the Notice Board or click the Notice Board button 2 Date of Notice Each time a new Notice is added a date is applied to the lower right corner of the notice 3 Max 8 Notices A total of 8 notices can be placed on the board For the Trustees To add new notices to the Notice Board or remove old ones click Menu Notices Add Remove Type in the Content box Use up to 150 characters for your new notice Click SUBMIT To delete a notice click the X next to the old notice Aaris affairs www
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