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Rainbow2-User-Manual-R-V1.1-D140623

1. Rainbow2 IP Phone User Manual atcom 3 Basic functions and operations 3 1 Answer the calls When there is an incoming call phone will remind user with ringing There are 3 ways to answer the call A Answer by handset Pick up the handset and talk with the caller If you want to hang up just put back the handset When you are talking with the handset and want to switch to speaker or headset mode please press key or key then put down the handset B Answer by speaker Press key and talk with callers by built in Micro phone and Speaker If you want to hang up please press key again Switch calling or talking into handset mode by lifting the handset under speaker mode Press key will switch calling or talking into headset mode C Answer by headset Keep your microphone connected with the RJ 9 headset jack when there is an incoming call press and talk with the caller If you want to hang up please press again Pressing can change calling or talking into soeaker mode and lifting the handset switches to handset mode 3 2 Make Call A Use the handset Pickup the handset the LCD will show the current lines user is able to switch from linel to line4 by pressing the line key beside the LCD Press soft key Send to dial the number When you hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answer
2. Check the port of the SIP server whose default value is 5060 6 2 The phone can t obtain IP address Make sure the cable has been connected to the LAN port of the phone Make sure the cable and the switch s port that connected with the cable is available Make sure the DHCP server is on and there are some assignable IP addresses in the address pool Try to change the LAN port mode as Static 6 3 Only one part can hear the voice during the call a YY a Make an IP dial up call to make sure the telephone receiver and microphone are normal Enable STUN on web page Set STUN server as stun sipgate com Click submit and wait for the phone to restart Try to make calls again ATCOM TECHNOLOGY CO LIMITED www atcom cn 43 Rainbow2 IP Phone User Manual atcom 7 Abbreviations DND Do Not Disturb CFWD Call Forward Bxfer Blind Transfer Conf Conference Num Number DelChr Delete Char Y N Yes No SIP Session Initiate Protocol RTP Real time Transport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Transmission Control Protocol TLS Transport Layer Security Protocol BLF Busy Lamp Field DNS Domain Name System SRTP Secure Real time Transport Protocol NTP Network Time Protocol VAD Voice Activity Detection CNG Comfort Noise Generator ATCOM TECHNOLOGY CO
3. zone Key 4 None x Account 1 Programmable Key Key 5 SS E a m Key 6 None Account 1 gt Key 7 None o Account 1 x Key 8 None x Account 1 x Key 9 None o Account 1 x Key 10 None x Account 1 Key 11 None x Account 1 x Key 12 None o Account 1 x Key 13 None x Account 1 x Key 14 None x Account 1 x Key 15 None x Account 1 x Key 16 None x Account 1 Rainbow2 can connect 5 Rainbow E at most There are 16 keys on Rainbow E After connecting Rainbow E to Rainbow2 s EXT port Rainbow2 will auto detect Rainbow E Rainbow E can be configured to support two functions Speed dial and BLF Y ATCOM TECHNOLOGY CO LIMITED Event None Do not use this BLF key Speed dial Speed dial need to fill a speed dial number BLF Busy lamp field need to fill a BLF number to monitor When the BLF number is ringing the BLF key will turn to green and blink When the BLF number is during a call the BLF key will stay for green The BLF key will be off if the BLF number ts idle or not online And you can press the BLF Key to call the monitored number Account which account you want to use Number number set for Speed dial and BLF www atcom cn 38 Rainbow2 IP Phone User Manual 4 6 Update 4 6 1 Manual Update Manual Update atcom Bootloader Version 27 dle Software Version 1 5 0 18211 Reset amp Reboot Hardware Version Boot Loader Mo file chosen la Upgrade Software
4. gt Port Link Port Link LAN Port Link Luto negotiate PC Port Link 4uto negotiate Choose the network type and port link of LAN PC 1 LAN Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps 2 PC Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps gt Qos Qos SIP Qos 0 63 O Voice Qos 0 63 O QoS Quality of service 1 SIP Qos Quality of service for SIP Diffserv 2 Voice Qos Quality of service for RTP Diffserv gt Syslog Syslog Enable Syslog Yes Log Level Error Syslog Server Port pid 1 Enable Syslog whether to enable syslog 2 Log level None Alert Critical Error Warning Notice Info Debug The debug level is the most detailed 3 Syslog Server Syslog Server address 4 Port Syslog server port defaults to 514 4 3 SIP Setting gt Sip Timer Values Sip Timer Values Sip T1 0 5 Sip TZ q Sip T4 A Reg Retry Intvl 5 Sub Retry Intvl 10 ATCOM TECHNOLOGY CO LIMITED www atcom cn 26 Y Rainbow2 IP Phone User Manual atcom 1 Sip T1 RFC 3261 T1 value RTT Range O 64 sec defaults to 0 5 2 Sip T2 RFC 3261 T2 value Maximum retransmit interval for non INVITE requests and INVITE responses Range O 64 sec defaults to 4 3 Sip T4 RFC 3261 T4 value Maximum duration a message will remain in the network Range 0 64 sec defaults to 5 4 Reg Retry I
5. v Mode m Line Set the Line Key as the SIP line m BLF Set the Line Key as the BLF programmable key E SpeedDial Set the Line Key as the SpeedDail key Y Account Specify account for each Line Key Y Number Set number for the BLF or SpeedDial key 4 5 7 Programmable key Preference Line Key 1 None v Account 1 v Features Key 2 None v Account 1 v Voic Key 3 None v ccount 1 v Rin Key 4 None Account 1 v Ton Key 5 None v Account 1 v Key 6 None Account 1 v Key 7 None hd Account 1 v Key 8 None Account 1 v Mode None Do not use this programmable key SpeedDial SpeedDial need to fill a soeed dial number BLF Busy lamp field need to fill a BLF number to monitor When the BLF number is ringing the BLF key will turn to green and blink When the BLF number is during a call the BLF key will stay for green The BLF key will be off tf the BLF number ts idle or not online And you can press the BLF Key to call the monitored number WN DTMF Send DTMF number v Account which account you want to used v Number which number to set for SpeedDial BLF DTMF Y E E E ATCOM TECHNOLOGY CO LIMITED www atcom cn 37 Rainbow2 IP Phone User Manual atcom 4 5 8 Rainbow E Network Account Phone Book System Status SIP Settings Phone Settings Update Call Log Preference Attendant Module 1 Line Features Key 1 None x Account 1 oic Key 2 None x Account 1 Ring Key 3 None o Account 1
6. Enable Yes Display Name User ID Authenticate ID Password SIP Server SIP Port 5060 SIP Redundancy Server Use Outbound Proxy No Outbound Proxy Server Outbound Proxy Port UAL Register Expires 300 Subscribe Expires 3600 Transport Type UDF SIP 100Rel Require No Session Timer Enable No Early Update Enable No Caller ID Display No AutoSubscnbeMVWiEnable No Server List Commnor Ons Mode 4 Record BLF List URI 1 Enable whether to enable register 2 Display Name This name will display on the LCD screen It will show the User ID instead if leave Display Name as blank ATCOM TECHNOLOGY CO LIMITED www atcom cn 28 Rainbow2 IP Phone User Manual atcom 3 4 5 10 11 12 13 14 15 16 17 18 19 20 21 22 User ID Username of sip account Authenticate ID normally is the same with User ID can also leave it as blank Password Password of SIP account SIP Server SIP server address support both IP address and domain name SIP Port SIP server port defaults to 5060 SIP Redundancy Server SIP redundancy server address It can be configured manually and also can be auto configured as the server address carried in the DNS SRV record if there is a DNS which supports specifying the location of the server or domain for SIP protocol Only when Rainbow2 fails to register to the SIP Server it will try to register to the SIP Redundancy Server
7. Rainbow2 IP Phone User Manual Version 1 2 2014 06 23 Rainbow2 IP Phone User Manual atcom Content CONTACTATCOM ura E TO E E oiotaad 4 OVERVIEW OF ATCOM osas nobis 4 L OVERVIEW OF RAINBOW 2 cursis io 5 OD NSE ROE PPP o A Po A 6 LAA Rina 6 e o E E EE o o e A EE 6 LA NETWORK ati ARAN 6 LO MANAGEMENT AND MAINTENANCE amadas 7 LE PROTOCOL tios 7 1 7 COMPLIANT AND CERTIFIED STANDARD ataca 7 LSPA MC I T e E E E E E E E AAE T AEO E E A AE A E AATE E 7 LINAO A o e S E E A 8 Zo KEYPAD OEI PHONE rn od E ENN E 14 2 MIDESERIBE OF THE BUTTONS AND SCREEN sto Aa 14 PZ MAINE ES LED rada 15 Deas INDICATOR a S O E E A ais 15 2 4 PROGRAMMABLE KEYS LE D sernir sre S EE EET ESTEER E EE 16 LO CE SCREEN ICONS iia 16 3 BASIC FUNCTIONS AND OFERATIONS rana diia 17 SLAN WER Wide CALL teecser cases cunts cas stre vacid caus cstan vane oresee oes cecdase en sas 17 Ve CA arts 17 A E PI o E AA A E sen cane E A E A 18 nn A A o A E 18 o PANCUR TE RONE aa a A A E E AAA AT E A OEA E T EA AE OE AA E S EE AA E T TO 19 SO ATRAN notado EE A E E OTA A 19 SO A E TEA S NA E AE E N E A 19 E o A o E E A EE N A A ATE E E 19 UA OLD e O O A A A S 20 SLDS CONFERENCE CA r E OERI E O O EE E O E EA EE 20 L ALE ESTO e E E E E E E A E E A E N 20 2 DEAN PASSWORD id 21 3 13 CHECK THE PHONE SP ADDRESS eta paradas 21 A A a A o E E sca E E T 21 A A o EE 23 ASIS TENESTATO olaaa toi 23 A A O 24 MZ UN ASIC OO o o O 24 dl AO ANC tania 25 o A A 3 O O E Sn ie A E 26 ALARCON Ai
8. Static IP IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS PPPoE User Name Password Y Submit Reset Network mode DHCP Static IP and PPPoE 1 DHCP Auto obtain dynamic IP from DHCP server 2 Static IP a IP Address set IP address b Subnet Mask set netmask c Default Gateway set gateway d Primary DNS set primary DNS server e Secondary DNS set secondary DNS server 3 PPPoE The LAN port of Rainbow2 connects to the Ethenet port of mode You should fill in user name and password which were assigned by ISP internet service provider a Username set PPPoE user name b Password set PPPoE password Press Submit button after finishing setting and all the settings will be saved and take effect after Rainbow2 reboots ATCOM TECHNOLOGY CO LIMITED www atcom cn 24 Rainbow2 IP Phone User Manual atcom 4 2 2 Advance gt Web Server Web Server Enable Web Server Yes w Admin Password User Password HTTP Port 80 Y Enable Web Server enable or disable web access If choose no you can not access Rainbow2 s webpage v Admin password set admin webpage access password Enter http ip address index asp in the web browser to access admin s login webpage after seting the admin password then input username admin and password to access the admin s webpage v User password set user webpage access password Enter http ip address user asp in the web browser to acces
9. LIMITED www atcom cn
10. User Name Password Stand bracket installation instruction A Put the bottom side of the IP phone upside and press one side joints of stand bracket into the slot please refer the picture as below B Press the other side joints into the slot according to the direction of the arrow ATCOM TECHNOLOGY CO LIMITED www atcom cn 9 Rainbow2 IP Phone User Manual C It is the right picture after fixing the stand bracket below 4 NW p A Wi i A y Y t UN 9 Y p a N 4 4 x J D Disassemble the stand bracket atcom Push the spring joint of stand and pull the stand according to the direction of the arrow When the joints are pulled out of the slot you can take off the stand bracket ATCOM TECHNOLOGY CO LIMITED www atcom cn 10 Rainbow2 IP Phone User Manual atcom N Wiring instruction Plug in the power adapter cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket r O DC LAN PC SATA NEM a Headset ehhh U Handset Programmable keys paster using instruction ATCOM TECHNOLOGY CO LIMITED www atcom cn 11 Rainbow2 IP Phone User Manual atcom iii 8 L et ct qf EJ EJ ES A AAA J D F b S E I LO CM 0 e p e yen 2 e f _ a 2 3 Y a ER Frame rerkie
11. 28 da Nr UE OCC OO TA 31 ATCOM TECHNOLOGY CO LIMITED www atcom cn 2 Rainbow2 IP Phone User Manual atcom APR NS nodos 31 A A e A O A T 33 e e Eo EE o o 35 A SARE A IU a no E S 35 Be WOM PP E y y se sacdeneacacasvece E E A tana dur acseu cuseatvaeeeamessatieatueneonccetssa secant 36 no y o E E E A 37 4 5 7 Programmable Key IO eeens ARENAEN EEEE EEA SEEE EAEE Eaa 37 Ao RINGON E arrasa n A O 38 AO UPDATE ura 39 A e no e er UE EE eeeusae 39 4 6 2 Update AUtO ProviSiON soc iii es 39 40 3 Reset REDOOT reoriou nioan oO 40 A PONE BOOKS rana o as 40 NN AAA AP e nn A 40 5 FAQ A TROUBLESHOOTING civiscrss iii dai ranita lineas 42 S1 How to make a tactory FESO daras 42 5 2 Upgrade firmware under safe 100 6 rio 42 S3 HOW tomakedirectIP Callao rai E 42 6 TROUBLE SHOOTING cosmos oa ia 43 6 1 The phone can iregister success Uli A A A S A N NS 43 6 2 Thephone can toptan radares A a 43 6 3 Only one part can hear the voice during the call ococoooccnncnccononnnnnnnanonnnnonanonnnnnonononnnnnnnnnnnnnnnnnrnnnnonnnnnnnnnnnnanonnnonos 43 Zo ABBREVIATIONS soosi E EEEE E ET 44 ATCOM TECHNOLOGY CO LIMITED www atcom cn 3 Rainbow2 IP Phone User Manual atcom Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market We have been keeping innovating with customer s needs oriented working with partners to establish a total solution for SMB VoIP with IP pho
12. Name Rainbow2 Protocol Software Version 1 3 0 16368 Hardware Version Mac Address 00 01 02 03 04 05 Serial Number Network Information Type DHCP Current IP 192 168 1 206 Current Netmask 255 255 255 Current Gateway 192 168 1 254 Primary DNS 202 96 128 86 Secondary DNS 202 96 134 133 Host Name Domain VPN State Disable VPN IP Account 1 Information Registration State Notregistered Proxy User ID Message Waiting Yes Last Registration At Next Registration In Account 2 Information Registration State Notregistered Proxy User ID Message Waiting Last Registration At Next Registration In Account 3 Information Registration State Notregistered Proxy This page shows the IP phone s system status 1 Product Information shows the product name protocol software and hardware version Mac address and serial number 2 Network Information shows the network connection type IP netmask gateway DNS host name domain and VPN information 3 Account 1 2 3 4 Information shows registration state proxy user ID message waiting on or off the last and next registration time ATCOM TECHNOLOGY CO LIMITED www atcom cn 23 Rainbow2 IP Phone User Manual atcom 4 2 Network 4 2 1 Basic There are 3 ways to connect to the internet DHCP Static and PPPoE please choose one according to your own situation System Status Network Account Phone Settings Update Phone Book Call Log DHCP
13. Paria GN a fo 13 inser LD ca jacky Jacky i e 3 gt l 4 050 o ii i 5 a RE S Lift out Andy iD Qo ho Jam i F Timi Temes 3 x 4 PO 2 Insert Pee push ee p raog Li LESH LO J Foke up 4 5 6 wi 8 9 Stepl Use needle or some other tools to insert into the hole of the plastic sheet hog the plastic sheet Step2 Lift out the plastic sheet Step3 Take off the plastic sheet Step4 Use needle or some other tools to insert into the edge of the paster hog and lift out the paster Step5 Write down the identification of each programmable key on the paster after taking off the paster Step6 Put back the paster Step7 Insert the plastic sheet into the slot Steps Push the other side of the plastic sheet into the other slot Rainbow E s paster using Instruction Steps to use Rainbow E s paster are the same as programmable keys as below ATCOM TECHNOLOGY CO LIMITED www atcom cn Rainbow2 IP Phone User Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn 13 Rainbow2 IP Phone User Manual atcom 2 Keypad of IP Phone Line key LCD Status Indicator Navigation OK Cancel Soft Key Menu Programmable VoiceMail Key Mute Dial pad Headset Hold Redial Volume Speaker 2 1Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen LCD Scre
14. Use Outbound Proxy Whether to use outbound proxy Outbound Proxy Server Outbound proxy server address All signaling request will be send to outbound proxy server firstly Outbound Proxy Port Outbound proxy server port Register Expires register expire time defaults to 300 seconds Subscribe Expires subscribe expire time defaults to 3600 seconds Transport Type UDP TCP TLS Defaults to UDP SIP 100Rel Require whether to enable 100Rel If enabled 100rel parameters will be added to the SIP request to support PRACK Session Timer Enable whether to enable Session Timer Early Update Enable whether to enable Early Update Caller ID Display whether to display Caller ID AutoSubscribeMWI Enable whether to enable SubscribeMWI Server List choose the server type DNS Mode choose the DNS mode BLF List URI set BLF list URI when Rainbow2 cooperate with Broadworks gt Codec Configuration ATCOM TECHNOLOGY CO LIMITED www atcom cn 29 Rainbow2 IP Phone User Manual atcom Codec Configuration G711A G711U AVT G722 6723 G729ab LBC G726 16 G7 26 24 G726 32 G726 40 Lini6 Prefer Codec User Prefer Codec Only No 1 Prefer Codec Select a preferred codec for all calls Defaults to G711u Conversation will be set up by the prefer codec preferentially if the far end also supports this codec However the actual codec used in a call still depends on the outcome of the codec negotiation protocol User Pre
15. and v key to browse the answered call records If there is no record the LCD display will be indicated List is Empty C Dialed call 1 Press CE ey 2 Press key and key to select Call History and then press Select soft key 3 Press 4 key and v key to select Dialed Calls and then press OK soft key 4 Press key and key to browse the dialed call records If there is no record the LCD display will be indicated List is Empty 3 12 Default Password Password is needed to access menu and web The default password for accessing menu is 123 There are 2 modes to access web User mode and Admin mode All the parameters can be visible at Admin mode while part of them can be visible at User mode gt User Mode Username user no default Password gt Admin Mode Username admin no default Password 3 13 Check the Phone s IP address press V key then the status o of the phone will be displayed on the screen and you will see the current IP address of the phone 3 14 Dial Plan Dial plan specify the rule to dial number The Rainbow2 syntax for the dial plan closely resembles the corresponding syntax specified by MGCP and MEGACO Dial plan is stipulated by the below configurable parameters e Interdigit Long Timer refer to Interdigit long timer for more detail description e Interdigit Short Timer refer to Interdigit short timer for more detail description e Dial Plan Dial plan co
16. delay of the jitter buffer 4 Normal Delay It is used for fixed jitter buffer which should be between Min Delay and Max Delay 4 5 4 Ring Preference l a Motes Ring tone must be way file 6k sampling rate 6 Bit u law compression File size should 200Kbytes Features Upload Ring Tone Choose File No file chosen lal Upload Voice Ring Tone Type User Define 1 S Delete Tone line Kear Administer can upload 2 user define ring for Rainbow2 The ring file should be wav 8k 8bit u law and no larger than 200 KBytes ATCOM TECHNOLOGY CO LIMITED www atcom cn 35 Rainbow2 IP Phone User Manual atcom 4 5 5 Tone Preference Features Tone ES Country Stands Ring Dial Tone 350 30 440 30 60 0 14 2 Outside Dial Tone A20 30 60 0 1 ae Busy Tone 480 23 620 23 10 5 5 142 Programmable Key Reorder Tone 450 23 620 23 10 25 _25 1 2 Sa Kev Off Hook Warning Tone 450 21 620 0 10 125 125 14 2 Ring Back Tone 440 23 460 23 2 4 14 2 MWI Dial Tone 350 30 440 3052 1 1 9142 10 0142 Holding Tone 350 30 440 30 60 0 142 Conference Tone 350 0 23 201 114 149 74 Submit A Reset Set the ToneScript for each tone For example MWI Dial Tone 3500 19 4400 19 2 1 1 1 2 10 0 1 2 Frequencyl Frequency2 Cadence Section1 Cadence Section2 350 19 Frequency1 is 350HZ at 19dBm 4400 19 Frequency is 440HZ at 19dBm 2 1 1 1 2 Cadence Section length is 2s 0
17. maximum of records in the phone book is 200 4 8 Call Log Received Delete All Missed fa ATCOM User1 0641 27 11 17 37 2 6750 6750 26 11 10 58 3 6750 6750 26 11 10 52 ATCOM TECHNOLOGY CO LIMITED www atcom cn 40 Rainbow2 IP Phone User Manual Dialed Delete All Missed 1 2 3 4 Dialed Received Delete All Y 2 3 HanYuHu HanYuHu ChenYuXing ChenYuXing HanYuHu ChenYuXing ChenYuXing 8101 8101 8115 8115 8101 8115 8115 1 Redial Record of dialed list maximum 200 records 2 Received Record of received list maximum 200 records 3 Missed Record of Missed list maximum 200 records ATCOM TECHNOLOGY CO LIMITED www atcom cn 10 02 17 40 10 02 17 40 10 02 17 39 10 02 17 39 10 02 17 40 10 02 17 40 10 02 17 39 atcom 41 Rainbow2 IP Phone User Manual atcom 5 FAQ amp Trouble Shooting Frequently Asked Questions 5 1 How to make a factory reset There are three ways to make a factory reset 1 Factory reset from keyboard steps are a Press and input password 123 b Find and select 12 Factory Reset c Press OK then the phone will restart automatically and factory reset 2 Factory reset through web please refer to Reset amp Reboot 3 Factory reset during rebooting steps are a Keep pressing and key b Plug in the power adapter c Wait for about 5 seconds and Rainbow2 will reset to factory after
18. press 2 123456789 will be dialed immediately 3 4 5 9 also can be set as speed dial gt Call Forward ATCOM TECHNOLOGY CO LIMITED www atcom cn 33 Rainbow2 IP Phone User Manual atcom Call Forward Always Target Busy Target No Answer After Ring Time Seconds 5 Always Target Every incoming call will forward to this target Busy Target The incoming call will forward to this target when Rainbow2 is busy No Answer The incoming call will forward to this target when there is no answer After Ring Time Seconds After this time the incoming call will be forwarded to the no answer target Defaults to 5 The priority of Always Target is highest when Always Target Busy Target and No Answer Target have been set This means all the incoming call will be forwarded to the Always Target PS e A gt Call Settings Call Settings Do Not disturb No Call Waiting Yes w Block Call ID No Block Anc Call No Auto Answer No Others Send Key Submit Ty Reset 1 Do Not Disturb Whether to enable Do Not Disturb when enabled all the incoming call will be rejected If Always Target or Busy Target was set at the same time then incoming call will be forwarded to the targets preferentially 2 Call Waiting When enable Call Waiting and Rainbow2 is in conversation incoming call will not be rejected and ringback tone can be heard by the far end When disable Call Waiting there should be only one conversation no ma
19. rebooted 5 2 Upgrade firmware under safe mode If the phone could not start up normally upgrade firmware under safe mode Steps are 1 Build a TFTP server and set its IP address as 192 168 1 200 2 Copy the firmware to the root directory of the TFTP server and modify the file name as Rainbow2 FW 3 Make sure the TFTP server and the phone are connecting with the same switch and reachable to each other Keep pressing key and start up the phone until the LCD displays Upgrading The phone will download the firmware from the TFTP server After the download is done the phone will upgrade automatically oS After the update is finished the phone will start up with the factory configuration 5 3 How to make direct IP call When hook off pressing speaker or headset key 1 Press soft key Num until it switch to IP 2 Using key to input If user wants to dial 192 168 1 100 then press 192 168 1 100 3 After inputting the IP address press dial key to dial it out ATCOM TECHNOLOGY CO LIMITED www atcom cn 42 Rainbow2 IP Phone User Manual atcom 6 Trouble Shooting 6 1 The phone can t register successfully Check the IP address and if the mode of WAN port is DHCP please make sure the DHCP server is IN service Check the gateway Check the DNS Make sure the information of the account is consistent with which offered by the service Supplier Make sure the SIP server is on
20. 12 will be dialed An outside line dial tone can be generated within a sequence by appending a character between digits Thus the sequence 9 1xxxxxxxxxx sounds an outside line dial tone after the user presses 9 until the 1 is pressed I A sequence can be barred rejected by placing a character at the end of the sequence For example 137xxxxxxxx will forbid numbers which have 11 digits and start by 137 to be dialed Example XXXXXXX xXxxx 9 1xxxxxxxxxx 00xxx contains 4 subsequences 1 Allow to dial numbers with 7 digits 2 Allow to dial numbers with 4 digits and start by or 3 Allow to play an outside line dial tone after pressing 9 and dial numbers with 11 digits and start by 1 4 Forbid to dial numbers with 5 digits and start by 00 ATCOM TECHNOLOGY CO LIMITED www atcom cn 22 Rainbow2 IP Phone User Manual atcom 4 Web settings Enter Rainbow2 s IP address in the web browser and press Enter key to access Rainbow2 s user webpage Click admin which is on the right corner to enter administrator webpage System Status Network Account Phone Settings Update Phone Book Call Log System Status Product Information Product Name Rainbow2 Protocol SIP 4 1 System status atcom System Status Network Account Phone Settings Update Phone Book Call Log System Status Product Information Product
21. 1s on 0 1s off with frequencies 1 and 2 10 0 1 2 Cadence Section length is 10s always on means always O means never with frequencies 1 and 2 1 Country stands select a country standard tone as default Dial Tone Play when prompting the user to enter a phone number 3 Outside Dial Tone An alternative to Dial Tone usually used to prompt the user to enter an external phone number versus an internal extension This is triggered by a character encountered in the dial plan Busy Tone Play when a 486 RSC is received for an outbound call Reorder Tone Play when an outbound call has failed or after the far end hangs up during an established call Off Hook Warning Tone Play when user does not place the handset on the cradle properly Ring Back Tone Play for an outbound call when the far end is ringing MWI Dial Tone Play when there are unheard voicemails Holding Tone Indicate to the local user that the far end has placed the call on hold 10 Conference Tone Play to all parties when a 3 way conference is in progress N na O OND ATCOM TECHNOLOGY CO LIMITED www atcom cn 36 Rainbow2 IP Phone User Manual atcom 4 5 6 Line Preference Features oa z e Line Key 1 Une xi Account 1 w ice L ESA E noen Line Key 2 Line ail Account 2 Ring E a l Line Key 3 Line inl Account 3 w Tone _ e Line Key 4 Line 4 Account 4 Line Key tinekey O y Submit a Reset Programmable Key
22. 8 Handset Volume Do SpeakerPhone Volume Ao Headset Volume D Y Ring Volume Hh Input Gain Handset Gain 0 SpeakerPhone Mic Gain Headset Gain LCD Backlight Level T Backlight Time Seconds 10 Contrast i oo Keypad Password gt Language Support customizable multi language gt Output Volume 1 8 Handset Volume Specify handset volume grade SpeakerPhone Volume Specify speaker volume grade Headset Volume Specify headset volume grade Ring Volume Specify ring tone volume grade Poe Yr gt Input Gain 1 Handset Gain Specify handset gain the bigger the gain the louder the other end heard ATCOM TECHNOLOGY CO LIMITED www atcom cn 31 Rainbow2 IP Phone User Manual atcom 2 SpeakerPhone Mic Volume Specify speaker gain the bigger the gain the louder the other end heard 3 Headset Volume Specify headset gain the bigger the gain the louder the other end heard gt LCD 1 Backlight Level select the backlight level 2 Backlight Time Seconds select the backlight time 3 Contrast select the contrast level 4 Keypad Password set keypad access password gt Control Timer Values Seconds Control Timer Values Seconds Interdigit Long Timer 20 Interdigit Short Timer E Reorder Delay j Reorder Time 5 1 Interdigit Long Timer If the numbers or characters input are not finished and they have not matched the full dial plan the phone will wait for the long time that has bee
23. No file chosen lal Upgrade Driver No file chosen lal Upgrade Configuration No file chosen al Upgrade E Download Phone Book Mo file chosen lal Upgrade E Download Attendant Keys No file chosen al Upgrade E Download Audio Quality Control File No file chosen lal Upgrade 1 Boot Loader Download Boot file from ATCOM s webpage then select the file from your PC to upgrade 2 Software Download software from ATCOM s webpage then select software from your PC to upgrade a oo sa 4 6 2 Update Auto Provision Manual Update Driver Download driver from ATCOM s webpage then select driver from your PC to upgrade Configuration Upgrade config xml file Phone Book Upgrade phonebook xml file Attendant Keys Upgrade Rainbow E s configuration Audio Quality Control File Upgrade the Audio quality control file Reset amp Reboot Provision Enable No v Resync Random Delay 0 Profile Rule right format like tftp 192 168 1 121 config xml Firmware Upgrade Upgrade Enable No Error Retry Delay Upgrade Rule right format like tftp 192 168 1 121 FirmwareName FW Configuration Profile 1 Provision Enable whether to enable auto provision 2 Resync Random Delay set a random delay for upgrade configuration files 3 Profile Rule support FTP TFTP HTTP protocol Firmware Upgrade 1 Update Enable whether to enable firmware update ATCOM TECHNOLOGY CO LIMITED www atcom cn 39 r Rainbow2 IP Phone Us
24. amic payload type Defaults to 108 4 G726 Mode G726 codec rate which can be 16 kBit s 24 kBit s 32 kBit s 40 kBit s Defaults to 32kBit s 5 ILBC Dynamic Payload iLBC dynamic payload type Defaults to 98 6 LBC Mode iLBC codec rate which can be 13 3kBit s 15 2kBit s Defaults to 13 3kBit s 7 Lin16 Dynamic Payload Lin16 dynamic payload type defaults to 102 ATCOM TECHNOLOGY CO LIMITED www atcom cn 27 Rainbow2 IP Phone User Manual atcom 8 G7lla Codec Name G711la codec name used in SDP defaults to PCMA 9 G7llu Codec Name G711u codec name used in SDP defaults to PCMU 10 AVT Codec Name AVT codec name used in SDP defaults to telephone event 11 G722 Codec Name G722 codec name used in SDP defaults to G722 12 G723 Codec Name G723 codec name used in SDP defaults to G723 13 G723 Mode G723 codec rate which can be 6 3kBit s 5 3kBit s defaults to 5 3kBit s 14 G726 Codec Name G726 codec name used in SDP defaults to G726 15 G729ab Codec Name G729ab codec name used in SDP defaults to G729 16 LBC Codec Name iLBC codec name used in SDP defaults to iLBC gt NAT Support Parameters NAT Support Parameters Enable Stun No Stun Server 1 Enable Stun Whether to use stun to discover NAT mapping 2 Stun Server Set stun server which can be IP address or domain name 4 4 Account Rainbow2 has 4 line keys mapping Account 1 Account 2 Account 3 and Account 4 respectively gt SIP SIP
25. ble modem used for Internet connecting Support VLAN DATA VLAN and VOICE VLAN Support L2TP VPN LAN support Primary and Secondary DNS LAN support DHCP Client Support QoS 1 5 Management and Maintenance VV VV V V Support safe mode and firmware updating under safe mode Support different level user management Configuration via web keyboard Support multi language Firmware and configuration file auto provision Support system log and call log 1 6 Protocol VV vv IEEE 802 3 802 3 u 10 Base T 100Base TX PPPoE PPP over Ethernet DHCP Dynamic Host Configuration Protocol SIP RFC3261 RFC3262 RFC3263 RFC3264 RFC3265 RFC2543 RFC3489 RFC3842 RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 VV VV VV V TCP IP Transfer Control Protocol nternet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol 1 7 Compliant and Certified Standard VV VV VV CE AGCO1180140201E2 AGCO1180140202E2 Comply with ROHS in EU Comply with ROHS in China CE FC E RoHS Operation temperature lower than 60 C Storage temperature lower than 60 C Humidity 10 to 90 no dew 1 8 Packing List Model Phone Handset Handset Stand Ethernet User Manual line bracket Cable CD ATCOM TECHNOLOGY CO LIMITED www atcom cn 7 Rainbow2 IP Phone User Manual atcom Note Power adap
26. en All information such as date time phone number incoming caller s ID if available line call status extension numbers and the soft key features are displayed on it hold the line key will enter the editor interface Programmable All the programmable keys can be defined as BLF key Redial Keys key etc Long hold the programmable key will enter the editor interface if the programmable key has been already defined as the BLF SpeedDail DTMF key Short hold the programmable key will enter the editor interface immediately if the programmable has not been defined ATCOM TECHNOLOGY CO LIMITED www atcom cn 14 Rainbow2 IP Phone User Manual atcom Navigation keys Allow users to navigate left right up down Press v can enter Directory Press pal can enter History Y Confirm users operation and show status when Rainbow is idle Cancel users operation Enter menu settings Adjust the volume speaker handset headset ring Volume level will be displayed on LCD when pressing volume key Pick up and hung up under the speaker mode Mute the mic in a conversation by pressing the Mute button this prevents the person on the active call from hearing what you or someone else in the room is saying If the call is muted the mute LED is lighted in red To un mute press the Mute button again Pick up and hung up under headset mode The LED button Check the Voicemail status The LED button will be li
27. er Manual atcom 2 Error Retry Delay set interval to retry update after encountering failed update 3 Upgrade Rule the same as Profile Rule the suffix of the firmware name should be fw or FW and the firmware name should not contain blank character or Chinese characters 4 6 3 Reset amp Reboot Manual Update Reboot System Now Auto Provision lt Reboot Warning Reboot system will terminate all active calls Reset Reboot Reset to Factory Setting A Reset Warning A factory Reset will erase all configuration data on the system Please do not power off the system Any power interruption during this time could cause damage to the system 1 Reboot Reboot will terminate all active calls and cost a little time to restart 2 Reset Reset will set Rainbow2 to factory default please backup the config xml phonebook xml and attendant_keypad xml before reset 4 7 Phone Book New Contact Delete All 1 Directory w voicemail 6750 Delete 2 Directory wv salvator 8021 Delete New Contact Delete All Y Submit Reset New Contact Add a new phonebook record Delete All Delete all the phonebook records Mode Directory or Blacklist Numbers in Blacklist will be rejected when calling Name name of a number when the call of this number comes in the LCD will show the name Number phone number Submit Submit to apply the change Reset Cancel the inputting Delete Delete this record Se ee ee Notice The
28. eriod The lt save time gt value can be preceded by a negative sign if subtraction is desired instead of addition If lt weekday gt is O it means the date to start or end daylight saving is at exactly the given date In that case the lt day gt value must not be negative If lt weekday gt is not zero then the daylight saving starts or ends on the lt weekday gt on or after the given date if lt day gt is positive or on or before the given date if lt day gt is negative If lt day gt is 1 it means the lt weekday gt on or before the end of the month in other words the last occurrence of lt weekday gt in that month Optional values inside are assumed to be O if they are not specified Midnight means 0 0 0 of the given date E G start 4 1 7 8 00 00 end 10 1 7 9 00 00 save 1Start time is 1st April Sunday 8 00 00 am End time is 1st October Sunday 9 00 00 am The display time will be one hour early than the standard time Manual 1 Set Local Date YYYY mm dd manually set local date or click E3 to choose local date Format year month day 2 Set Local Time HH mm ss manually set local time or click to adjust local time Format hour minute second e g 12 00 00 4 5 2 Features gt Speed Dial Speed Dial Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 Speed Dial 6 Speed Dial T Speed Dial 8 Speed Dial 9 Set speed dial for 2 9 For example set Speed Dial 2 123456789 then if you
29. fer Codec Only Only use the preferred codec for all calls The call will fail if the far end does not support this codec gt DTMF Configuration DTMF DTMF Tx Method Configuration DTMF Display Yes w 1 DTMF Tx Method Select the method to transmit DTMF signals to the far end Inband RFC2833 SIP INFO Default to RFC2833 2 DTMF Display Whether to enable display DTMF as plaintext Default to Yes gt Call Feature Setting Call Feature Settings Message Waiting Yes Voice Mail Number Pickup Service Code E UDP Keep Alive Enable No UDP Keep Alive Intvl 15 Default Ring E ad SRTP No 1 Message Waiting whether to prompt if there is a voicemail 3 Voice Mail Number set voicemail number Pickup Service Code set Pickup Service Code UDP Keep Alive Enable whether to enable UDP keep alive If enabled Rainbow2 sends UDP packets periodically to keep the server port alive UDP Keep Alive Intvl Set interval to send UDP packets ATCOM TECHNOLOGY CO LIMITED www atcom cn 30 Rainbow2 IP Phone User Manual atcom 6 Default Ring set default ring tone 7 SRTP whether to enable SRTP Secure Real Time Control Protocol Only can be used if server supports SRTP gt Dial Plan Dial Plan Dial Plan Boal XXXXXXXXXXXX Dial Plan Configure dial rule for SIP account please refer to dial plan 4 5 Phone Setting 4 5 1 Preference Language Language English Output Volume 1
30. ghted when there is a new message Long hold will enter the editor interface to configure the voicemail number Hold the current call Redial the last dialed number 2 2 Line keys LED Table1 Line keys LED Status and Description 2 3 Status Indicator LED Status Rainbow2 is being started Rainbow2 is standby Blink in red at 120ms on 120ms off There is incoming call Table2 Status Indicator LED Status and Description ATCOM TECHNOLOGY CO LIMITED www atcom cn 15 Rainbow2 IP Phone User Manual atcom 2 4 Programmable keys LED LED Status The monitored account is unregistered The monitored account is idle Red The monitored account is talking Fast blink in red The monitored account Is ringing Table3 Programmable keys LED Status and Description When powering on all LEDs will be lighted once 2 5 LCD screen icons lon Description O Ro The extension is registered The extension is unregistered There is a new voice mail w Rainbow2 is talking There is an incoming call Rainbow2 is in speaker mode Ko Rainbow2 is in handset mode O Qo Rainbow2 is in headset mode Rainbow2 is in conference The line key is used as the BLF key and the BLF monitored number is registered The line key is used as the BLF key and the BLF monitored number is unregistered ee The line key is used as SpeedDial key Table4 LED Screen Icons Description En br A ATCOM TECHNOLOGY CO LIMITED www atcom cn
31. n set and then dial them out automatically Range 1 64 sec 2 Interdigit Short Timer If the numbers or characters input are matched the full dial plan the phone will wait for the short time that has been set and then dial them out automatically Range 1 64 sec 3 Reorder Delay Delay after far end hangs up before reorder tone is played O means play reorder tone immediately Range O 60 sec 4 Reorder Time Set the duration of showing Call ended gt Date And Time Date And Time 2 NIP NTP Server pool ntp org Time fone GMI 08 00 Beijing Chongqing Hong Kong Urumqi sl Manual Set Local Date YYY mmidd Set Local Time HH imm ss Daylight Saving Time Daylight Saving Time No Daylight Saving Time Rule NTP Network time protocol NTP Server Set NTP server address which can be IP address or domain name Time Zone Choose your own time zone Daylight Saving Time whether to enable Daylight saving time Daylight Saving Time Rule This parameter is a rule with three fields each field is separated by semicolon as show below E A ATCOM TECHNOLOGY CO LIMITED www atcom cn 32 Rainbow2 IP Phone User Manual atcom Start lt start time gt end lt end time gt save lt save time gt lt start time gt and lt end time gt specify the start and end date of daylight saving time month date week and lt save time gt is the amount of hour min sec to add to the current time during daylight saving p
32. ne IP PBX and Asterisk cards With over 10 years experience of R amp D manufacturing and service in network and VolP filed mission of creating the biggest value for IP terminals we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VolP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VolP products have been available in 100 countries and used by millions of end users Contact Sales Address Area C A2F Block 3 Huangguan Technology Park 21 Tairan 9th Rd Chegongmiao Futian District Shenzhen China 86 755 83018618 8806 Fa 86 755 83018319 E mail Sales atcomemail com Contact Technical Support 86 755 83018618 8008 E mail Support atcomemail com Website Address http www atcom cn Download Center http www atcom cn download html ATCOM TECHNOLOGY CO LIMITED www atcom cn 4 Rainbow2 IP Phone User Manual atcom 1 Overview of Rainbow 2 Rainbow2 Rainbow2 with Rainbow E Type POE _ _ Poweradapter Yes Optional accessory Optional accessory ATCOM TECHNOLOGY CO LIMITED www atcom cn Rainbow2 IP Phone User Manual atcom 1 1 Interfaces Power input DC 5V 1000mA DC 5V 2000mA when with Rainbow E or POE LAN RJ45 port PC RJ45 port EXPAN RJ 45 po
33. ntains a series of digit sequences separated by the character The collection of sequences is enclosed in parentheses and Default XX XXXXXXXXXXXX When user dials a series of digits Rainbow2 will response in below way ATCOM TECHNOLOGY CO LIMITED www atcom cn 21 gt Rainbow2 IP Phone User Manual atcom e No candidate sequences matched the number will be rejected and display call ended on the screen For instance the default dial plan only supports digits And character or letters will be rejected when input them e More than one candidate sequences matched Rainbow2 will wait for more digits input e When input timeout occurs Rainbow2 will dial the input digits e When input character Rainbow2 will dial the input digits Digit Sequence Syntax X Matches any one numeric digit 0 9 L Numeric ranges are allowed within For example 389 means 3 or 8 or 9 3 6 means 3 or 4 or 5 or 6 235 8 means 2 or 3 or 5 or 6 or 7 or 8 or Any element can be repeated zero or more times by appending a Character For example 01 matches 01 011 0111 01111 011111111 etc lt gt subsequence substitution For example lt 8 1650 gt xxxxxxx would match 85551212 and the first digit 8 will be replaced by 1650 and 165055512
34. ntvl Interval to wait before the phone retries registration again after encountering a failure condition during last registration Range O 65535 defaults to 8 5 Sub Retry Intvl Interval to wait before the phone retries subscriber again after encountering a failure condition during last subscriber Range 0 65535 defaults to 10 gt RTP Parameters RIP Parameters RTP Port Min 16384 RTP Port Max 16482 RTP Packet Size ms 10 1 RTP Port Min Minimum port number for RTP transmission and reception Range 1 65535 defaults to 16384 2 RTP Port Max Maximum port number for RTP transmission and reception lt RTP Port Max gt should be at least 2 larger than lt RTP port Min gt Range 1 65535 defaults to 16482 3 RTP Packet Size ms Packet size in milliseconds which can be 10ms 20ms 30ms 40ms 60ms gt SDP Payload Types SDP Payload Types AVT Dynamic Payload 101 G729ab Dynamic Payload 18 G726 Dynamic Payload 10 G726 Mode 32 kBit s ILBC Dynamic Payload a ILBC Mode 15 3 kBit s Lin16 Dynamic Payload 107 Lini Codec Name L16 Gf ila Codec Name PCNA Gf11u Codec Name PCMO AWT Codec Name telephone event G722 Codec Name Tee 6723 Codec Name ETE 6723 Mode 6 3 kBit s 6726 Codec Name GTZb GT 29ab Codec Name TED ILBC Codec Name 1L EL 1 AVT Dynamic Payload RFC2833 payload type Defaults to 101 2 G729b Dynamic Payload G729b dynamic payload type Defaults to 18 3 G726 Dynamic Payload G726 dyn
35. rt Headset jack 1 RJ9 port Handset jack 1 RJ9 port VV VV V WV 1 2 Hardware LCD 224x128 4 gray scale FLASH 16M RAM 32M CPU 262MHz Dual Core LED indicator 1 Status Light 4 line indicators 8 BLF indicators 1 voicemail indicator 1 headset indicator 1 mute indicator gt Rainbow E expansion module 16 programmable keys on each Rainbow E can connect up to 5 Rainbow E on a Rainbow2 VV VV V 1 3 Software Sip 2 0 RFC3261 and other related SIP RFCs 4 SIP lines registration with 8 concurrent calls STUN Jitter Buffer VAD CNG G 711A u G722 G 723 G 726 16 G 726 24 G 726 32 G 726 40 G 729 Lin16 16 iLBC Echo Cancellation SIP Domain name Authentication DTMF Inband RFC2833 SIP INFO Call transfer Call forward 3 way conference Call hold Call back DND Do Not Disturb Auto answer Blacklists Block Call ID Block Anonymous call Dial lan IP call Phone book with 200 records 200 answered calls 200 missed calls 200 dialed calls Auto update via HTTP FTP TFTP PNP Syslog SNTP WEB access with different login level Multi language English Chinese Farsi French German Hebrew Italian Portuguese Russian Spanish Turkish gt Soft button soft button 4 gt BLF gt Redundancy SIP server VV VV VV OVV VV VV VV V WV 1 4 Network gt LAN PC Support bridge mode ATCOM TECHNOLOGY CO LIMITED www atcom cn 6 Rainbow2 IP Phone User Manual atcom gt VV VV V Support PPPoE ADSL ca
36. s this calling the call is established and the calling timer is started immediately B Use the speaker Press key the LCD will show the current lines user is able to switch from linel to line4 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately ATCOM TECHNOLOGY CO LIMITED www atcom cn 17 Rainbow2 IP Phone User Manual atcom C Use the headset Press Key the LCD will show the current lines user is able to switch from linel to line4 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately D Dial from phone book 1 Press key and input the keypad password 123 to enter the menu and choose Directory option Press Select soft key and then find the contact person by navigation keys When the certain contact person is highlighted press Dial or just pick up the handse
37. s user s login webpage after setting the user password then input username user and password to access the user s webpage Y HTTP port set port for HTTP defaults to 80 For example Rainbow2 s IP is 192 168 1 223 HTTP port was set as 100 you have to type http 192 168 1 223 100 in web browser to enter Rainbow2 webpage VPN VPN VPN Enable No VPN Type L2TP Tunnel Server Address User Name Password 1 VPN Enable whether to enable VPN 2 VPN Type only support L2TP VPN 3 Server address VPN server address 4 Username VPN account s username 5 Password VPN account s password After apply the phone will reboot The VPN IP will be shown on the System Status webpage VLAN VLAN You should receive the tagging values of a virtual LAN from your provider Wrong settings will require factory reset Lan VLAN Enable PC VLAN Enable No Lan identifier 1 4094 PC Identifier 1 4094 Lan Priority PC Priority ATCOM TECHNOLOGY CO LIMITED www atcom cn 25 Rainbow2 IP Phone User Manual atcom 1 Lan VLAN Enable Whether to enable VLAN of Lan Port 2 PC VLAN Enable Whether to enable VLAN of PC Port 3 Lan VLAN Identifier 1 4094 Assign VLAN id for voice stream range from 1 to 4094 4 Lan VLAN Priority the degree is 0 7 7 is the highest priority 5 PC VLAN Identifier 1 4094 Assign VLAN id for data stream range from 1 to 4094 6 PC VLAN Priority the degree is 0 7 7 is the highest priority
38. soft key to send it out 1 After the third party answers the call pressing Conf key again to establish the 3 way conference 2 3 way conference initiator can press Exit soft key to quit from the conference and leave the other two parties still in the conversation 3 If the initiator hangs up the call or press the End Conf soft key the conference will be ended and the calling between the other two parties will be hung up 3 11 Call History Rainbow2 supports 200 missed calls 200 incoming calls and 200 dialed calls When the storage is full the old record will be erased by the new one Press History soft key or G key when Rainbow2 is standby all the incoming gt outgoing lt and missed calls will be listed There is another way to check them A Missed call 1 Press key 2 Press key and key to select Call History then press Select soft key 3 Press g key and v key to select Missed Calls then press Select soft key 4 Press key and key to browse the missed call record If there is no record the LCD display will be indicated List is Empty B Answered call 1 Press CEE key 2 Press o key and v key to choose Call History and then press Select soft key ATCOM TECHNOLOGY CO LIMITED www atcom cn 20 Rainbow2 IP Phone User Manual atcom 3 Press pa key and v key to choose Answered Calls and then press Select soft key 4 Press 5 key
39. t to call this number 2 Pick up the handset press Directory soft key then select the contact person and press Dial soft key 3 Pick up the handset press v and enter Directory then select the contact person and press Dial soft key E Dial from call history 1 Press key and input the keypad password 123 to enter the menu and choose History option then enter sub directory Dialed Calls Received Calls or Missed Calls to select one of call history entry and press Dial soft key or pickup the handset to call this number 2 Pickup the handset press History soft key then select one of call history entry and press Dial soft key to call this number 3 Pickup the handset press A and enter Call History then select one of call history entry and press Dial soft key to call this number 3 3 Pre dial It s a method to dial a phone number immediacy at standby mode The method is as below A Dial up the phone number at standby mode B Press soft key Dial to send out the number 3 4 Multiple line dial up Rainbow2 supports 4 SIP lines That means user can register on 4 different sip accounts simultaneity User is able to choose linel line2 line 3 or line 4 by pressing corresponding line key Linel is the priority line Rainbow2 maximum supports 8 concurrent calls When there is an incoming call to another line LCD will show the incoming telephone number and line LED
40. ter Input AC 100 240V 50 60Hz Output 5Vv 1000mA 1 9 Installation Network Connect LAN port to PC with Ethernet cable or connect Rainbow2 to a switch router which is in the same network as your PC It uses DHCP mode by default and you can review its current IP address by pressing Y key on idle state To access the web interface you can input the IP address in IE browser E G The IP address of your Rainbow2 is 192 168 1 100 you can input 192 168 1 100 and press enter key on your browser to access its webpage There are two login level User Admin atcom System Status Network Account Phone Settings Update Phone Call system Status Product Information Product Name Rainbow Protocol SIP Software Version 15 0 Hardware Version Mac Address 00 09 45 60 58 00 Serial Number No password is set for those two accounts with factory settings You can click admin button on the right corner of the webpage to switch from the user to admin mode To set the password for user and admin login you can firstly login as admin and enter the Network gt Advance page as following ATCOM TECHNOLOGY CO LIMITED www atcom cn 8 Rainbow2 IP Phone User Manual atcom USET System Status Network SIP Settings Account Phone Settings Update Phone Call Basic Web Server Enable Web Server Admin Password User Password HTTP Port VPN VPN Enable No VPN Type L2TP Tunnel
41. the transfer target number and press Send soft key 3 7 Voicemail Rainbow2 has a Cm key for entering voicemail box and indicating new voicemail Press Cm key to enter the menu to configure voicemail number if you have never configured it previously Otherwise the voicemail number will be called after pressing it If you want to modify it after configured it please go to the Account webpage to modify voicemail number 3 8 Mute calls AA will be muted even switched among different modes of speaker handset and headset To un mute g just press key again The input audio will be not transmitted to peer phone after pressing key and the phone ATCOM TECHNOLOGY CO LIMITED www atcom cn 19 Rainbow2 IP Phone User Manual atcom 3 9 Call Hold The current calling will be hold by pressing soft key Hold or Cw And the held call will be resumed after pressing soft key Resume or Cw or the corresponding line key Even on 3 way conference calling the conference will be held after pressing Hold key and be resumed to 3 way conference after pressing Hold Key again Remember the conversation is still on hold without being ended even if hung up under the status of hold 3 10 3 Way Conference Call To initiate a conference call Press More soft key on calling to get more options then press Conf soft key to start a conference call Enter the phone number of the third party and press Send
42. tter how many accounts have been registered on Rainbow2 3 Block Call ID When enable Block caller ID Rainbow2 will call others as anonymous A Block Anc Call When enable block anonymous call Rainbow2 will reject anonymous caller 5 Auto Answer When enable Auto Answer Rainbow2 will answer the incoming call by speaker automatically 6 Send key Define the send key as or press or after dial number then number will be sent out immediately ATCOM TECHNOLOGY CO LIMITED www atcom cn 34 Rainbow2 IP Phone User Manual atcom 4 5 3 Voice Preference Ring oy Jitter Buffer Tone Type Line Key Min Delay E Max Delay 300 Programmable Key Normal Delay 120 Ext Key a y Submit A Reset Echo Cancellation 1 VAD Whether to enable VAD Voice Active Detection If enable RTP packets will not be send when Rainbow2 is mute 2 CNG Whether to enable CNG Comfort Noise Generator If enable comfort noise will be send to the far end to let it perceive the activity of the conversation when Rainbow2 is mute Jitter Buffer Rainbow2 can buffer incoming voice packets to minimize out of order packet arrival This process is known as jitter buffer 1 Type Choose type of jitter buffer When choose Fixed the size jitter buffer is fixed When choose Adaptive the size of jitter buffer is the sum of Min Delay and the size of RTP packets 2 Min Delay The minimum delay of the jitter buffer 3 Max Delay The maximum
43. will be blinking in green User is able to press the corresponding line key or press soft key Hold the current line on which you re talking then press ATCOM TECHNOLOGY CO LIMITED www atcom cn 18 Rainbow2 IP Phone User Manual atcom Answer to receive the incoming call from another line 3 5 Hang up the phone 1 Handset hang up Put back the handset at handset mode the current calling will be hung up 2 Speaker hang up Press key at speaker model the current calling will be hung up 3 Headset Hang up Press key at headset model the current calling will be hung up 4 Hang up one line call Press the hook to hang up the current calling when 2 calls happened simultaneously 3 6 Call Transfer 1 Attended call transfer The attended transfer allows user to call a third party before transferring the calling While calling press the Transfer soft key to hold the current call and phone the third party Then dial the target number you want to transfer to on the activated line and press Send soft key to call that number After the target party answers the call press Transfer soft key again to complete the transfer 2 Blind call transfer The blind transfer allows user to transfer a call without speaking to the third party On the user side the call will be ended as soon as the target phone number is dialed Operating steps Press More soft key to get more option then press Bxfer soft key input

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