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1. Search Key Figure 1 Button names used in this document If pure touch screen devices are used button names refer to the touch buttons and options with the respective func tionality amc 4_android_ug_en_2014 04 10 4 Restrictions 4 Restrictions Please note that there are certain restrictions for third party applications on practically all mobile platforms There are some restrictions on the Android devices which the AMC is subject to New smart phone types models are released every week To avoid solution complexity and to ease management it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models A smart phone is like a computer You have to reboot them now and then to ensure consistent behavior the recommendation is once a day on average The AMC is a powerful application and if you have all features turned on the AMC as well as the data connections battery life can in worst cases be 50 shorter dependent on phone type OS version network and user scenarios There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which together with your mobile operator s service num bers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan AC on Android Runtime A 4 Enr Rlarl arrv AMC 4 1 For Blackberry AM Blackberry phone2. refer to 12 7 To place a call using the AMC type in or select a number in the Contacts screen or Call List and press the green phone button As soon as a call has been established in call features will become available in Wi Fi and cellular networks with or without Packet Data If a Wi Fi or Packet Data connection is available the AMCC will give feedback about the status of the call s This feedback will be displayed as icons at the end of the status line of a call AMC calls can be triggered by clicking on links in the browser email and other apps if the link url begins with fmccall Redial A double touch of the green phone button will redial the last dialed number amc 4 android_ug_en 2014 04 23 8 Features of the AMC O Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application because the call is set up via the call manager AMCC in the enterprise network If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds If the phone does not have access to data the call setup is done via DTMF which usual takes approx 10 20 seconds f 0 Co AMC calls can be accepted like all other calls by pressing the concerned key Which calls are intercepted by the AMC is governed by the 12 7 setting O Caller ID The AMC for Android supports the transmission of Caller IDs see who s calling via the AMCC To make use of t
3. 4 AAdina Cantarte 9 1 Adding Contacts The AMC will automatically make contacts available for chat subscribe to a contact s Presense status if the email address of a contact matches the configured Presence Domain and contacts with a valid email address in the IM field Note Please make sure that entered email addresses pass a validity test i e they have to constist of the following name domain xx Most XMPP servers are case sensitive Please make sure that email ad dresses are entered exactly as they are configured on the XMPP server If this is not the case Presence subscriptions will most likely fail amc 4_android_ug_en_2014 04 33 9 2 Chatting Change status to Available Busy DnD amc 4_android_ug_en_2014 04 9 IM and Presence 9 3 Parallel Chats It is also possible have several conversations at the same time All ongoing chats will be displayed as a list in the Chat screen If a data connection is available your default pres ence state will be Online To change this touch the presence status bar in the Chat screen of your AMC to open a menu with the available presence states Select the one you would like to apply by touching it Do not Disturb DnD This presence state is set au tomatically if there is an ongoing call It will return to the previously set presence status after the call has been terminated 34 10 Mobile Least Cost Routing MLCR 10 Mobile Least Cost Routing M
4. Mall sacd e au a as die a a 32 8 7 5 Activate and Deactivate DnD 32 8 7 6 Absence INO s eos dea ee we a de Aa us 32 8 7 7 SIM SWEN y 350 di A wet Ead AA 32 9 IM and Presence naaa a 33 9 1 Adding COMACIS sisi a o a e RL 33 92 Chatting A E A 34 9 3 Parallel Chats pore 4 02 e news ad ad dara 34 10 Mobile Least Cost Routing MLCR 35 10 7 ATTPS Gallback 2 nea Sw b s okne a Boh a Re Oe a 35 10 2 SIM SWI s 07900 da a e bt aai dw da a 36 Tt User Settings s aa S a aa i ea n a 24 E AA A 2438 37 MT FMO NUMDETS 564 0 dic 6 6 2 a dt A de 37 11 1 1 Fast Forwarding Number 4 6502 em 4 is 2a 37 11 1 2 Exception Numbers 24456424 24686544 e ooo 38 11 2 Dual Mode Settings 42442 cr a a e ee 38 11 3 VolP Settings 2 6 22 ee oe bark we eed ed em 38 11 34 Mie Volume saaman Ta e Bcc ee a ee yc eee ee 38 Eve MGALC ae vn od se Aes eh Ooi ce Bk ere a ee Eel 39 115 Network Settings 35 secre dud neha wees 39 11 5 1 Network Preferences 39 11 6 Call Preference 14 2 2 ca A A A Ra ee oe 40 1464 Dual en as carrer cir Gm E Ra 40 11 62 Always AMG crasta ss ar NE Res 40 11 6 3 A tomatie Start cea a cea ir al 41 11 6 4 Handover Settings 3254 474 mures a e ie 41 11 6 5 Operator Supported Dialing OSD 41 11 66 Audio Separation ss se roec s poso a 308 Boe E 41 167 Anonymous CallPrek s 2424245224444 2442 4 44 41 116 8 Log Level 244 4 44444 6622
5. address amc 4_android_ug_en_2014 04 30 8 Features of the AMC Out of call features give you the possibility to use your smartphone as a full fledged equivalent of a desk phone You can access the Features screen via the drawer tap the app icon or swip from left to right 8 7 1 Call Forwarding You have the option to configure rules about when and to which destination Call For warding is to be done There are three different rules Always On no Reply and on Busy A different number may be configured for each of them Rules can be cancelled globally with Cancel call forwarding or switched on and off with Toggle On Off O If a call has been forwarded to your AMC this will be indicated by a diversion arrow in front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound call for your pick up group the AMC will notify you with a pop up window and give you the option to pick up the call Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick up group Q Pickup Groups There might also be adjustments to be made on the AMCC and PBX side Please consult the Aastra Mobile Client Controller Administrator Manual keywords PBX Access Codes Pickup Groups 8 7 3 Call Retrieve This out call feature enables you to fetch a call from the waiting
6. amc 4 android_ ug_en 2014 04 18 7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on and tries to closely match the functionality of your smartphone s native phone application The following chapter contains all user relevant information for the AMC how to navigate within the AMC and how to use in and out of call features 7 1 The Widget From the latest version on the AMC for Android offers a widget for the following services from left to right e Registration This shows your current reg istration status Touch this icon to open the home screen of the AMC e Voice Messages Place a call to you voice mailbox by touching this icon A small red icon will display the number of missed calls If no voice mail has been received and no calls have been missed this icon will show reiceived chat messages and touching the icon then will lead you to the chat screen If the settings needed for the Voicemail service have not been configured this button will not ssn eee be displayed gt e Call Log Open the call log view of the AMC 2 ZN gt EENE Phone Comas ESSN ENA Apps e Features This button leads you directly to the features view of the AMC e Quickdial Open the Quickdial view where you can add up to 9 contacts to the Quickdial list To add contacts touch the Add button then select From contacts this contains local and C
7. be set to U law or iLBC LBC required less data which makes 3G usage less expensive depending on your data plan refer to section 5 Note The iLBC is only supported on newer devices with ARM version 7 or later The iLBC codec will not be offered in the settings section if the device doesn t meet the requirements amc 4_android_ug_en_2014 04 48 12 Administrator Settings Q Transport Protocol The transport protocol should be TCP only The reasons are system perfor mance and battery time a Transport UDP TCP and TLS Codec PCMU U law LBC 12 4 Echo Cancellation This setting activates an echo filter to cancel any echo during a call It is by default activated to improve call quality 12 4 1 Mic Volume Increase or decrease the volume of your microphone i e the input volume with this setting for VoIP calls The default setting is 0 The range from 4 to 4 is supported This settins does not apply to non VolP calls 12 5 Mic ALC This setting enables automatic volume control clipping prevention An algorhythm using Max Index Spread and Max Loops sets the effect of this setting Please do not alter these settings unless advised to do so 12 6 Network Settings The following settings manage the use of Packet Data for all services offered by the AMC 12 6 1 Network Preferences Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your
8. certain behavior in cellular networks 12 1 1 PBX Dialing in Number The PBX Dialing in Number is used for cellular calls It is used by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible e calling colleagues via their extensions numbers and not their full numbers It also ensures that your corporate phone number is displayed to the called party and not the number of your currently used SIM card Q AMCC Side This number has to be configured for the PBX Dialing in purpose on the AMCC O E 164 Format The PBX Dialing in Number has to be configured in E 164 format to ensure that the AMC is always able to dial it independently from its location 12 1 2 SIM Switch Number If you select Activate SIM Card in the main menu the AMC uses this number to com municate to the AMCC that a new SIM card has been inserted If the number of this SIM card is configured for your User Account on the AMCC your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution amc 4 android ug_ en 2014 04 44 12 Administrator Settings a Sim Switch Number digits Advantage of SIM Switch All of the services offered by the AMC are exclusively available for configured users However some users might have several SIM cards mostly for taking advantage of lower tariffs in different countries It is possible to configure up to ten cell phone SI
9. configuration by the administrator amc 4_android_ug en_2014 04 8 3 Introduction to the AMC 3 2 How to read this Manual This manual is designed to guide you step by step through the installation configuration and usage of your AMC providing you with useful hints and advice to facilitate the handling of your AMC Throughout this manual we will print any terminology used in the AMC or in the main menu of your mobile phone in talic letters eo This manual does not describe how to operate the other functionality of your mobile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Information for technicians and or administrators will be given throughout this manual Those pieces of information will be marked with the icon to the left It is possible to deploy settings over the air OTA Deployment via the AMCC This is done with key value pairs settings key and setting With the icon to the left we will point out where OTA deployment is possible Please re fer to the Aastra Mobile Client Controller Administrator Manual for a general description of OTA Deployment Terminology The picture below illustrates the denomination of your mobile phone s keys as used in this manual amc 4_android_ug_en_2014 04 Home Key Options Key 3 Introduction to the AMC Back Key
10. corporate voice mail messages via the AMC 12 1 6 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number Y Fast Forward Number digits 12 1 7 Exception Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here a Premium Service Numbers digits digits digits Select Single Mode or Dual Mode In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi bu
11. for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed O Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect O Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 14 contains information about the amount of data consumed by certain features amc 4_android_ug_en_2014 04 39 11 User Settings 11 6 Call Preference By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls O The rule you choose here will only be applied if the AMC is activated 11 6 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the nat
12. loop If this does not work as expected please verify that your PBX supports this feature and contact support if the problem persists amc 4_android ug_en 2014 04 31 8 Features of the AMC 8 7 4 Voice Mail Listen to your corporate voice mail with this option Click on the selection in the AMC Main Menu A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen Once you have listened and deleted your received voice mail s this icon will disappear If the settings needed for the Voicemail service have not been configured this option will not be displayed Please note that a Voice Mail Number must be configured on the AMCC and your PBX 8 7 5 Activate and Deactivate DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VolP and cellular Deactivate DnD to be available for inbound calls again 8 7 6 Absence Info By selecting the Absence Info menu you can set the absence reason and in some cases the day time of return in your PBX as well as cancelling already set information 8 7 7 SIM Switch This is a least cost routing feature explained on page 44 Use this option to activate a new SIM card The latest version of the AMC allows you to add a new number to your User Account if 1 the system administrator has e
13. of call features in section 8 7 7 2 6 Screen 5 Chat Please note that this screen is only available if chat is configured Find more information in chapter 9 7 2 7 Screen 6 BluStar Web This screen also only appears if the required settings are configured on the AMCC If available BluStar Web offers further Presence states and contact lookups amc 4 android_ ug_en 2014 04 21 7 General Operation y rmn E A TO m lag y 3 Registration statu YN EE This registration icon indicates that there is a VolP capable data connection mm This data connection may be Wi Fi or Packet Data refer to 12 6 for information about Packet Data settings This icon indicates a successfully established data connection Features can En RUSSE O usually be accessed perceivably faster A SIP connection is used for feedback and feature access Please note that this connection produces traffic m This icon indicates that a system registration is in progress E E The red icon appears if the system registration has failed This may be caused MM by faulty user credentials Please contact support if this problem persists You will see this icon if there is currently no data connection available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note that system registration data access is needed for fast mode ca
14. provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data amc 4_android ug_en 2014 04 49 12 Administrator Settings The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic 9 e 12 7 Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 14 contains information about the amount of data consumed by certain features Dual Mode Network GPRS_OFF GPRS_MINI
15. to communicate to the AMCC that a manual handover from Wi Fi to your cellular network is desired It has to correspond to the number configured for this purpose on the AMCC The call will then be established via this number amc 4 android_ ug_en 2014 04 45 12 Administrator Settings Ims Wlan To Cellular Number digits 12 1 4 MTC Number s MTC stands for Mobile Terminated Call The MTC Number will be associated as Caller ID for your corporate system AMCC You could say that this is the identification the AMCC uses towards the AMC If the MTC Number is set all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC In order to make sure that the number is positively matched you have to enter your PBX number in international format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls A 100 match of the MTC Number is required for the transmission of Caller IDs refer to 8 2 Note To be able to present some Caller ID information when an operator uses CLIP call screening the AMC introduces an entry in the Contacts if an MTC number is set in the client configuration Mtc Number digits digits digits amc 4_android ug_en 2014 04 46 12 Administrator Settings 12 1 5 Voice Mail Number If your Voice Mail is configured here you have the possibility to access your
16. 664 ZAG OA oe 4 8 ss 51 12 7 2 AlwaysAMG 4 24 024 04 ed aa a a a LSS a 51 1287 Misc Settings 61 6 scrani e e805 a di ee 52 12 8 1 Automatic Start p m a a we aa 52 12 8 2 International Prefix oaoa oaa a 52 12 8 3 Maximum Number Length 274 6 ee ae es aa 52 128 4 HTTPS POS onsen ace Se eee a oe TE 53 12 8 5 Handover Settings ys sides ea bb 53 12816 OTAUR 64 4 2404 44 344 al eo hee as tot ae 53 12 8 7 Operator Supported Dialing OSD 54 12 8 8 User Account Key Es as 2 2 65 Ok at SS RER US Rate 54 12 89 Take Number 54 12 8 10 Feature Access 54 t28 AT LOR aca e o ke A a du os 55 12 8 12 Customized Features 55 12 8 13 Audio Separation 1 2 2 4 eee Digi EE ee 55 12 8 14 Jitter Buffer Size MS 2 4 4 24404644444 00 4 55 12 8 15 Anonymous Call Prefix 02d ae 56 amc 4_android_ug_en_2014 04 4 13 amc 4 android_ ug_en 2014 04 Contents 12 8 16 Log Level s s snenia a BD a dE SL Ee Re ad 57 12 8 17 Simple Logging 0 53 ee ee be ee ee oe en eee 57 e o A Seca eh trie tee a ee Oe ees cera ee eerie 57 12 10 IM Presence 57 12 10 1 Enable IM Presence 57 12 10 2 Presence Domain 58 12 11 Abo t Application 5 52 idees i bases tas o e 58 Factory Reset orine AMG amp 4 2 66 004 424 04 5882 454 nada tst 59 1 Welcome
17. 8068 h a 42 amc 4_android_ug_en_2014 04 3 Contents 11 69 Simple LOGGING cic 24 4 BE Se aes er de a EM a 42 11 7 IM Presence 42 11 7 1 Enable IM Presence 42 11 7 2 Presence Domain 42 11 8 About Application 24 56 LL 04 A E PRY AEE SO 43 12 Administrator Settings 24 ses 4 646 bike ous Dh Bee bte 44 121 FMO NUMbSS 250 400 Case a dd e the how oe eS 44 12 14 PBX Dialing Number 22 25 26 240044 44 121 2 SIM Switch Number 44 12 1 8 IMS WLAN to Cellular 45 12 1 4 MTC Number s 46 12 1 5 Voice Mail Number 47 12 146 Fast Forwarding Number 3 22 wos e aca s cacko a 47 12 1 7 Exception NUMESTS sagas das je Ah PEN 47 12 2 Dual Mode Settings atea Ur e a er arr eue 47 125 VoIP Settings ange egos a etai ee Se 48 12 3 1 Registrar and Port Settings lt 4 4 lt 444 4 074 48 123 2 Username and Password 48 12 3 3 Protocol Transport and Preferred VoIP Codec 48 12 4 Echo Cancellation x aa ao Oe RS a Boek 49 12 41 Mic Volume 49 12 5 WIGALG 00200 6 ime a A ood oA A TA DT TIRE es 49 12 6 Network Settings 54 509000 Cin a AE 49 12 6 1 Network Preferences 49 12 7 Call Preferente s 4000 mariin dd rd Re a E A a de oe 50 12 21 Dualldentity lt a boa
18. A Callback is invoked via HTTPS The AMC also sends the phone number that you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Q Further Configuration HTTPS Callback HTTPS is enabled automatically on the AMCC On the AMCs the use of packet data refer to 12 6 has to be allowed 10 2 SIM Switch You can take advantage of using local SIM cards in different locations Note that SIM Switch is a feature that is not part of the LCR file There are two ways to activate a new SIM card 1 Ifenabled SIM Switch will be available in the home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in which you can select to execute a SIM Switch and register your new SIM card If you select the option Later the pop up will reappear at the next startup O Your system administrator has the option to allow new SIM cards i e new cellular numbers to be added to a user account If this option is not used new SIM numbers have to be configured in the AMCC beforehand to be able to register them from the AMC Q Several Number Support The AMC Solution is able to manage several SIM Cards GSM Numbers per user Please refer to page 44 for general setup and functionality A SIM number must not be used more than once in your sy
19. ASTRA A Mitel Company Admin User Guide for Android amc 4_android_ug_en_2014 03 April 3 2014 Contents Contents 1 Welcome to Aastra os he e do de ed db 6 Lal OVEIVIOW sus da e da o e e deu 6 1 2 Fixed Mobile Convergence 6 2 Introduction to the User Guide 7 3 Introduction tothe AMG ssaa 8 aian EN a ec 8 3 1 Feat re OVSIVISW eva se SE e e a de 8 3 2 Howto read this Manuals s 2e sis al 6 ce ie For ere 9 4 RESIICHIONS soer de ha e add ae a A A AA 11 4 1 For Blackberry AMC on Android Runtime 11 4 2 By Mobile HardWare Platform 11 4 3 By Network Cellular n a 22 ec e e BEM 12 4 4 By Mobile OS Version 12 40 D TAIS s a scis aca Na de nue ne eng re Sub 12 5 Data Usage Overview 4 purs dau eb EG dada sh pue n 14 6 Initial Configuration Download 15 61 Opening the Application 2 24 4 2464644 4 4414424 6448 634 17 6 2 AMC License activation 24 4443 4424052444448 4 0 52 os 18 4 General OBSrali 624446223446 a e 4 F053 24453 S434 da 19 7 1 Whe WIGS sp scsi be RE ESR 6 SS LEEDS SS RS 19 7 2 Home Screen Navigation 20 7 2 1 Drawer and Quick Settings Menu 20 7 2 2 Screen 1 Dial 22 424 444 4e a ee a a 21 1 28 OCreen 2 COMAS iea de Sr ar etes 21 T24 Screen Ss History socera or eg a coeur ares 21 7 2 5 Screen 4 Fe
20. Celi preference Download Configuration includes configuration DESUSO Feature File and LCR settings might be desirable Misc settings refer to page 37 for a general explanation of con Autostart setting replacement figuration deployments IM Presence Download configuration Abo View Factory reset amc 4_android_ug_en_2014 04 59 SEN 2013 Aastra Technologies Limited All rights reserved This document contains proprietary information which is protected by copy right No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information stor age and retrieval system or trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE Aastra shall not be liable for errors contained herein neither for inciden tal nor for consequential damages in connection with the furnishing per formance or use of these materials CE AASTRA A Mitel Company
21. Domain setting will not be lost even if this option is disabled IM Enabled true false default amc 4_android_ug_en_2014 04 57 12 Administrator Settings 12 10 2 Presence Domain If you would like to use the IM and Presence service of the AMC the host URI of the desired Presence Domain in your network has to be entered here Contact your administrator for further information As soon as the Presence Domain has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain a IM Host domain name or IP address please use consistenly domain names or IP addresses for all settings of the AMC which require this kind of information 12 11 About Application If asked for the version of your AMC for Android for support reasons or others the About Application section will give you all relevant details It also contains your SIP User Name amc 4_android_ug en_2014 04 58 13 Factory Reset of the AMC 13 Factory Reset of the AMC SETTINGS FMC numbers AE ENEE O E T It is possible to do a quick but complete factory reset 5 Open the Settings and click on Menu for a context ual Mode Settings Le E E Dual Mode sensitive menu It will give you the option to execute a VolP settings factory reset which will delete all configurations made Registration credentials towards system Net k Setti peon O A new configuration deployment with the option
22. LCR The following explains how to actively use the features Callback Call through and SIM Switch Q About MLCR It is possible to configure number patterns first couple of digits of a phone number which will trigger an automatic least cost routing These routing rules can be deployed to the AMC from the AMCC please refer to the Aastra Mobile Client Controller Administrator Manual However a different routing feature can be selected manually by the user even if these routing rules are present refer to 8 5 10 1 HTTPS Callback Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 5 on page 26 If your company makes global use of the MLCR dialing certain phone numbers might trigger a Callback automatically Rules for automatic routing can be made and deployed to the AMCs using the AMCC Note The HTTPS Callback request goes through a data connection that might not be available or fail In the case of failure the AMC will automatically fall back to a Call through call The call is still placed through the PBX however you do not have the cost benefits anymore How Callback works Client Legend PA calls and data channels merge of 2 call legs Figure 6 Simplified functionality of Callback Destination no amc 4_android_ug_en_2014 04 35 10 Mobile Least Cost Routing MLCR
23. M card numbers per user but only one at a time will be active How it works A call to SIM Switch number is placed and hung up immediately This guarantees that the call is free of charge since it is never really established If the SIM Switch request was unsuccessful you will not be able to make calls from now on since the AMCC cannot authenticate you Such a failure should not happen unless your new SIM number was configured incorrectly on the AMCC Q What to do if SIM Switch doesn t work If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until the AMC was restarted Restart the AMC to see if the problem persists Your previously used SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be located at the AMCC If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct the reason could be an improper Caller ID sent from your new SIM card In those cases the switch has to be conducted manually on the AMCC 12 1 3 IMS WLAN to Cellular If signal strength of the Wi Fi hotspot decreases to a point where the voice quality suf fers the client hands over the call to the cellular network With Android this handover is done via IMS How it works The IMS Number is used by the AMC
24. MAL GPRS_DYNAMIC GPRS_LOCAL_NETWORK all Preference By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls eS The rule you choose here will only be applied if the AMC is activated Call Preference ENTERPRISE_ONLY and DUAL_IDENTITY default amc 4_android_ug en_2014 04 50 12 Administrator Settings 12 7 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Android menu will not be handled by the AMC automatically 12 7 2 Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled by the AMC Please make sure that the native setting Send my caller ID is set to Set By Network under Call Settings if this option is used amc 4 android_ ug_en 2014 04 51 12 Administrator Settings J 12 8 1 Automatic Start If Automatic Start is enabled the AMC will be started automatically whenever the phone is switched on Auto Start true or false default 12 8 2 International Prefix In this field you can specify with which characters a leading plus should be replaced whenever it is signaled in DTMF Plus Substitution Target default is N 12 8 3 Maximum Number Length The Maximum Number Length determines after how many digits of a phone number the AMC will send DTMF in
25. Network quality yes A party can be put on hold by clicking the Hold option on the screen You can resume the call at any time g Enquiry 8 6 2 Enquiry Consultation Blind Transfer Clicking on this option in the in call features screen puts the currently active call on hold and opens the call screen Fastforward where you can call a second party A reconnect tone will be played back if the Enquiry fails called party unavail able Toggle conveniently between the held party and the second call by touching their call cards in the Call Details screen Handover B R Endcall gt The name of this feature differs depending on the used Aastra En terprise Communications PBX It is either Enquiry or Consulta tion 8 6 5 Fast Forwarding This option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC offers you the possibility to Resume the call the transfer will be interrupted Please note that this feature is executed like a Blind Transfer If your PBX does not support Blind Transfers the Fast Forwarding feature will not be available For immediate transfer a Fast Forwarding Number has to be set refer to 12 1 6 If no Fast Forwarding Number has been set the AMC will open a keypad with which you can dial
26. To reduce power consumption as much as possible the AMC has a configurable inactivation of the GPRS connection refer to 12 6 The AMC will then not continue sending registration requests when the phone enters power sav ing mode unless desired There are slight differences in the OS used by manufacturers HTC Samsung etc Please note that this can lead to differences in the behavior of the AMC Note There is no technical support if the AMC runs on a device with altered ROM Cyanogen Mod MIUI and the like e Which possibilities exist to present Caller ID information received by cellular chan nel are limited by the mobile platform as such e The Wi Fi Sleep Policy of the Android operating system System Settings Wire less 8 Networks Wi Fi Settings Press Options Advanced has to be set to Never for the AMC to work properly Any other setting here will interfere with main features of the AMC e On some older devices and older OS versions the AMC cannot recognize the con nection of a headset Headsets then have to be activated manually by using the option Loudspeaker in call menu of the AMC Bluetooth headsets could interfere with Wi Fi systems as both systems use 2 4 GHz frequency band contention can amc 4 android_ ug_en 2014 04 12 4 Restrictions be an issue Each Wi Fi transmitter blocks out 20 of the available 79 Bluetooth channels This is specifically valid for lower end Bluetooth headsets e The servi
27. and later Fixed Mobile Convergence FMC is the integration of mobile phones into the fixed line communications system of an enterprise The AMC installed on your mobile phone behaves like this lt acts as a regular desk phone supporting all of the important PBX features using mobile networks The AMC Solution utilizes existing networks thereby avoiding additional installation costs To start with the existing mobile network or WLAN access point can be used Your AMC is the key to a variety of communication services like 1 Integrated usage of cellular networks via your corporate PBX Access to PBX features Conference Consultation etc Voice over IP VoIP telephony via WLAN or mobile data channel Automatic handovers cellular network WLAN WLAN cellular network Mobile Least Cost Routing HTTPS call back amp Travel SIM Corporate directory search IM and Presence oOo N O 0 A OO N Encrypted VolP Furthermore as part of our AMC Solution your AMC offers a range of features to make use of mobile least cost routing LCR which enables you to make dynamic use of the most favorable rates depending on your location and on available networks All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual O The features marked with require a license or depend on the used provider the available network and the
28. atures aaua 8x Sees LEUR See 21 7 26 BOBO Ghat esa 24 a e a a i ie e i eS 21 7 2 7 Screen 6 BluStar Web aana aaaea aaa 21 7 3 Registration Status lt 4 e a A de 22 8 Features of the AMO 2 25 ria e a e Ke REDS 23 Sl Plasma Calls i cu s eae a rd Gate E a Boe 23 8 2 Accepting Calls 2 dodo o a ol 24 8 3 Emergency Calls 2 464 324 cb doi E WEE Se 24 8 4 Corporate Contacts 2 200 d o A A 25 eo Calpe cirio dede da o ss 5 42 26 A RIIIE 26 8 5 2 Callbacks sa iea 04504 ad LE dG AME eH 26 8 5 3 Call througn Call s 534345 se sets sans hva cee hada 27 8 5 4 Direct Call Mobile call without passing the PBX 27 8 5 5 Anonymous Call 2 2 64 sica a a UR Se Bs 27 8 5 6 Copy to Clipboard 454 sis li ad o a 27 amc 4_android ug_en 2014 04 2 Contents 8 6 In Call Features a 28 8 6 3 Blind Transfer 28 8 6 4 Toggle Complete Transfer and Conference 28 8 6 1 Hold Call is usa NN ee E 29 8 6 2 Enquiry Consultation 29 0 05 Fast Forwarding sa sa soiree are e 29 8 6 6 Handover to Cellular Networks GSM 29 8 67 Handoverto VolP 544 4144444 a aa w ele 30 8 6 8 Automatic Handover to VolP 30 8 7 Out Of Call Features ciar ED 4 at ha 31 8 7 1 Call Forwarding 23521024 Oo so cas en 31 8 7 2 CAPI as 22 2642 Seg me denses oo 31 8 7 9 Call Retrieve s assire skie a eo eai mes anses 31 6 4 Voice
29. ble the in call features of your PBX For example The in call menu will not be available during a 2G call as no data access is possible during call if no Wi Fi is available for signaling When there s no data channel the AMC will give you the option to open the native dialpad which enables you to type in digits e g PINs to enter conferences and the like Call details Network quality 323 323 The in call screen now displays the network quality for VoIP calls If the bar is full best network quality is available The Hold option can be found in the call details screen along with the speaker and mic option to the left Pressing the pause button in the Call Details screen also puts the current call on hold Call via Wi Fi VoIP US 2 ea 8 6 3 Blind Transfer Transfer a call to a second party Select this feature and choose a contact or select a number Your call will be terminated and disappear from the home screen as soon as the other party has picked up 8 6 4 Toggle Complete Transfer and Conference If there are two active calls one of them on Hold you can Toggle back and forth between them enter a three party conference Complete conference or join the two calls Complete transfer and terminate the calls on your end amc 4 android_ ug_en 2014 04 28 8 Features of the AMC In this example a Wi Fi call is placed Swipe to the fea tures screen for more in call features Features 8 6 1 Hold call
30. calls no caller ID shown enter the neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button an entry in the contacts or call log screen amc 4_android_ug_en_2014 04 41 11 User Settings 11 6 8 Log Level This setting should only be used by administrators for testing and or trouble shooting Using these options is only suitable for advanced administrators Terminal View live logs with the setting Terminal and the ddms exe which is part of the Android SDK Turn the Terminal logging on connect your phone to the computer with the ap propriate SDK version and run the ddms exe Once you click on the hardware device in the ddms viewer you will see all live log messages File Set the Log Level to File to have the AMC write logs into a file called AastraMCLog txt in the AastraMC folder on the SD card of your phone 11 6 9 Simple Logging This setting enables call debugging If there are for example issues with the Caller ID or other reoccurring issues with calls use the option Simple Logging All simple logs will then be saved to the file simple_log txt in the AastraMC folder 11 7 IMP The following settings enable the Chat and Presence services 11 7 1 Enable IM Presence Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chap
31. ce GSM Callback is not available on Android e Dialing numbers of contact entries from within the AMC with an appended letter P and the like is not supported e When performing a handover on some devices from cellular networks to Wi Fi the device has removed from the ear for a short moment to prevent the built in proximity sensor from interrupting the handover and cutting off the audio stream in Wi Fi e Connecting the device to a computer and accessing the SD Card may lead to a restart of the AMC amc 4 android_ ug_en 2014 04 13 5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser vices of the AMC The settings governing the allowed usage of cellular data channels are described in 12 6 on page 49 Setting Service Available Services and required data volumes Packet Data Off OKB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Packet Data Local Net 60KB per hour for registrations and keepalives with work amp GPRS Dynamic MWI but without IM Presence 100KB for average IM Presence usage per hour 300 500KB per hour for feature usage in calls 3G VolP Approx 25MB per hour with iLBC and approx 78MB per hour with PCMU amc 4 android ug_en 2014 04 14 6 Initial Configuration Download 6 In
32. cellular networks In most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this value to 0 O Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same level as with operator supported dialing OSD functions en abled This feature will attach the destination number to the Call through number lt does not require a data connection You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits Max GSM Number Length default is 0 amc 4_android_ug_en_2014 04 52 12 Administrator Settings 12 8 4 HTTPS Port If a port is configured here and if HTTP S has been activated on your AMCC data con nections will be established automatically whenever necessary for Callbacks to access the Corporate Contacts etc a Https Port default is 448 for HTTPS default protocol and 80 for HTTP 12 8 5 Handover Settings The following settings determine when a handover from a VolP call to a cellular call and vice versa is triggered Automatic Handovers can be enabled and disabled with the checkbox in this section The Disconnect Threshold determines when a call will be handed over to the cellular network whereas the Connect Thre
33. figure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number amc 4_android_ug_en_2014 04 37 11 User Settings 11 1 2 Exception Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here Select Single Mode or Dual Mode In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the Android device supports Wi Fi and that the required settings in the native OS are made O Consump
34. his possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers the following settings have to be applied 1 Packet Data has to be set to GPRS Dynamic or Local Network refer to 12 6 2 The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the signaling For the Caller ID transmis sion to work properly the MTC Number has to match 100 a matching prefix is not enough refer to 12 1 4 Emergency calls have to be placed as direct calls e not with the AMC This is done automatically for the major emergency numbers such as 112 and 911 Local emergency numbers that have to be dialed directly can be specified as Exception Numbers Refer to 12 1 7 on page 47 amc 4 android_ ug_en 2014 04 24 8 Features of the AMC 8 4 Corporate Contacts You can search your local and the corporate con tacts if access is configured by your system admin istrator from the search bar Set filter to Click on the icon on the left end of the search bar Al contacts to select All Contacts default Contacts local phonebook Presence contacts enabled for chat Contacts or Corporate Contacts see screenshot to the left The corporate contacts will not be searched until at Presence least two characters have been entered or three sec onds have passed With the latest version of the Corporate Contacts AMC also offers a filter to on
35. istrar IP Username and Password manually or to retry the automatic download The AMC will then re try to download the configuration by the chosen method O Troubleshooting Re download Configuration In rare cases the settings data may be corrupted when saved by the AMC Should problems occur immediately after a configuration download please re download the configuration To download the configuration data manu ally open the Settings section on your AMC then open the context sensitive menu and select the option Configuration Download O Forced Configuration Download In certain cases a configuration download can be forced from the AMCC to the AMC If necessary for the application of new settings the AMC will be rebooted automatically amc 4 android_ ug_en 2014 04 16 6 Initial Configuration Download 6 1 Opening the Application Open the AMC by pressing its icon in the appli cation menu of your Android smartphone While in the AMC Home screen press the menu but ton and select Settings to view and edit config uration details Phone contacts MeSSaginamintenner Apps Figure 3 Native home screen If configuration download fails make sure the mobile data Access Point for your mobile provider is configured correctly if unknown see their web page When you first open the AMC a configuration download via the Redirect Service as described in section 6 will be attempted Enter your AMC User Account Ke
36. itial Configuration Download The configuration for your AMC can be downloaded automatically when opening it for the first time Before opening the AMC make sure that a data channel Wi Fi or 3G is available When you open the application a pop up window will appear see screen shot Download configuration AMC user account key Phone number Cancel OK Figure 2 Download pop up If you have received an AMC User Account key enter it into the pop up window Leave blank if you haven t received a key Enter your cellular number into the automatic pop up window Entering it with a leading plus sign is not necessary but please provide the number including the country prefix Press OK to begin the configuration deploy ment to your AMC The AMC will notify you once the configuration download has ended and if further steps are necessary After this all configuration data provided in the system will be saved and applied by your AMC amc 4_android_ug_en_2014 04 15 6 Initial Configuration Download Q Redirect Server The deployment method Redirect Server will always appear if the client is unconfigured Your administrator has the option to enable authentication via PIN Contact him if the PIN popup appears and you haven t received the PIN O In the case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt you to either enter Reg
37. ive Android menu will not be handled by the AMC automatically 11 6 2 Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled by the AMC Please make sure that the native setting Send my caller ID is set to Set By Network under Call Settings if this option is used amc 4 android_ ug_en 2014 04 40 11 User Settings 11 6 3 Automatic Start If Automatic Start is enabled the AMC will be started automatically whenever the phone is switched on 11 6 4 Handover Settings The following settings determine when a handover from a VoIP call to a cellular call and vice versa is triggered Automatic Handovers can be enabled and disabled with the checkbox in this section 11 6 5 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On This will only be applied when you are not in a roaming state 11 6 6 Audio Separation Due to platform properties it is not possible to separate a Wi Fi audio connection on some devices for example on Milestone and Droid as it is possible on other hardware Solve this issue by activating Audio Separation 11 6 7 Anonymous Call Prefix If your PBX supports outbound anonymous
38. ll setup method O Registrations in Data Networks other than Wi Fi Please note that certain settings have to be enabled for the AMC to register over Packet Data refer to 12 6 Static Roaming O When the AMC is turned off calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user If Static Roaming is deactivated on the AMCC the AMC will not be available in cellular only networks amc 4 android_ ug_en 2014 04 22 8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC O General Availability of Features Available in and out call features depend on your PBX for some features please consult your PBX documentation More or less features than the ones described below might be available in your specific case Features displayed by the AMC can be configured through the feature file and can hence even vary on a per user basis The Feature file is downloaded when you start your AMC the first time It can also be downloaded manually There can be several feature files available but only one is assigned per user O Contacts Sorting Sorting in the AMC is always done by Family name This is not configurable as might be the case in the native Contacts The reason is that access to this capability can differ widely Calls with the AMC can be made from within its screens and or outside of them This depends on your Call Preference configuration
39. ly display contacts that are available for chat Presence filter this only applies if Presence is enabled amc 4 android_ ug_en 2014 04 25 8 Features of the AMC 8 5 Call Types There are several call types that you can select before dialing They give you man ual access to the potentially cost saving features of the AMC Please see the picture below Automatic Routing Administrators may specify and deploy routing rules for Callback etc with in an M LCR Table and deploy it to the AMC Note Which of the following call types are available and or how they are routed VolP cellular depends your AMC s settings and on your registration status For example Callback will not be offered if you are registrered for VoIP because there is no advan tage in using it 8 5 1 Call This is either a VolP call if the needed registration is available or a Call Through Call Type call for cellular connections Call 8 5 2 Callback Callback Demand a Callback and let yourself be con nected with the called party No call will Call through Call be established from your smartphone This may have a favorable effect on costs A Puce Callback is requested via HTTPS Anonymous Call To use the HTTPS Callback the HTTPS Port must be set refer to 12 8 4 and packet data usage by the AMC must be allowed refer to 12 6 Copy to Clipboard Figure 5 Call types amc 4_android_ug_en_2014 04 26 8 Feat
40. nabled this service and 2 if a data channel is available If this service is deactivated or if there s no data connection the number has to be assigned to your user account beforehand by your system administrator If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until the AMC was restarted Please note that this feature can be disabled by the system administrator If deactivated no SIM Switch options will be available amc 4 android_ ug_en 2014 04 32 9 IM and Presence 9 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone Immediately after the required settings have been configured see infobox below the Online Offline Presence Status will be displayed in the Home screen application bar Required Settings IM Presence has to be turned On refer to 12 10 1 and the Presence Domain refer to 12 10 2 has to be configured correctly on the AMC and profiles of XMPP Endpoints and XMPP User Accounts or SIMPLE User Accounts have to be created on the AMCC Please note that these settings can be turned off and will then not appear in the AMC on a global level via the AMCC IM Presence Limitation Please note that only Presence no IM is supported with the Aastra BluS tar infrastructure Options will in any case even if settings are not disabled globally be limited compared to the screenshots above a
41. or choose a contact 8 6 6 Handover to Cellular Networks GSM It is possible to trigger a manual Handover to GSM 3G cellular networks You can find the selection in the AMC Main Menu Android button when in call The handover request is done through a call towards the AMCC amc 4_android_ug_en_2014 04 29 8 Features of the AMC O Muted Calls Please note that a muted VolP call may be unmuted when a handover from VolP to cellular networks is done The AMC will display a warning message if this occurs 8 6 7 Handover to VolP It is also possible to trigger a manual Handover to VoIP if the Wi Fi coverage is good enough as above the selection can be found in the AMC Main Menu 8 6 8 Automatic Handover to VolP If Auto Handover has been enabled in the settings of the AMC a handover from Wi Fi to Cellular will be performed automatically if the Wi Fi signal strength gets too weak to maintain a reliable VolP connection A handover from Cellular to Wi Fi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed If an access point provides VoIP over 3G and the AMC is set to use this it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP
42. orporate Contacts or open the tab Manually In the From Contacts view click on the icon on the left end of the search bar to select All Contacts default Contacts local phonebook or Corporate Con tacts The corporate contacts will not be searched until at least two characters have been entered or three seconds have passed amc 4_android_ug_en_2014 04 19 7 General Operation You have the option to move and sort your quick dial contacts in the context sensitive menu If you have altered the standard feature codes on the AMCC the Features button with CFW and DnD will not offer its services Note Please note that a user icon i e with photo will only be displayed if the contact is added from the native phonebook and if the contact there contains such a user icon Touch a contact and hold for call type options Note Onsome devices with small screens the Quickdial list may only display up to 4 contacts 7 2 Home Screen Navigation The tabs of the toolbar have been replaced with a drawer with the latest version of the AMC Tap the app icon to open the drawer or swipe from left to right navigate to different screens 7 2 1 Drawer and Quick Settings Menu At the bottom of the drawer see screenshot below quick settings options to enable VoIP and 3G VoIP become available if the AMC is configured for dualmode usage Status Bar displays your registration status and other AMC 4 s
43. ownload O Refer to page 37 for information about Configuration Deployment See section 10 1 for the description of the most used LCR feature Callback The Aastra Mobile Client Controller Administrator Manual contains in depth infor mation about the configuration of LCR rules a Lcr Enabled set to true or false 12 8 12 Customized Features Enable this setting if there is a custom Feature File available for download on the AMCC The AMC will download the custom features instantly after this option has been en abled 12 8 13 Audio Separation Due to platform properties it is not possible to separate a Wi Fi audio connection on some devices for example on Milestone and Droid as it is possible on other hardware Solve this issue by activating Audio Separation 12 8 14 Jitter Buffer Size ms This setting should not be altered The factory default values of the AMC are normally apt to a variety of network configurations There should hence be no need for modifica tion Jitter Buffer 60 180 240 360 in ms default is 120 amc 4_android_ug_en_2014 04 55 12 Administrator Settings 12 8 15 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter the neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button an entry in the contacts or call log
44. s OSD and if you would like to use it set this setting to On This will only be applied when you are not in a roaming state OperatorSupported true or false default 12 8 8 User Account Key Here you can find your AMC User Account key 12 8 9 Take Number Note This option might not be supported by your PBX This setting can be used to transfer calls from your desk phone to your mobile phone Please refer to the documentation of your PBX to check if it supports this feature There you will also find the information necessary for the configuration of this feature Take Number digits 12 8 10 Feature Access Note This setting is only needed if Operator Supported Dialing OSD is used Refer to 12 8 7 Enter a number here that makes your PBX route a call to the AMCC This number will then be dialed to ensure the functionality of out call features such as Call Forwarding in conjunction with OSD Feature Access Number amc 4 android_ug_en 2014 04 54 12 Administrator Settings 12 8 11 LCR This option will make the AMC adhere to least cost routing LCR rules if a rule set has been deployed along with the AMC configuration The AMC will download the configuration from the AMCC by default if the LCR Server Host and Port are not specified Enter the interval days in which the AMC should look for LCR updates on the specified server Note The OTA URL 12 8 6 will override this setting for the configuration d
45. s with OS 10 have Android Runtime which enables you to run appli cations for Android on your phone Please note that the following limitations apply e The OS version must be 10 2 1 or later e Due to OS properties automatic handovers to from VolP are not supported e No support for speakerphone or Bluetooth Audio e The ringtone volume cannot be modified in the ringing screen Samsung phones could need adaption of speech volume on the AMCC for Wi Fi calls amc 4 android_ ug_en 2014 04 11 4 Restrictions Cellular The functionality and features of the AMC are also subject to the used network If no data connection is available features requiring feedback for example checking the status for Call Forwarding are not available If Dual mode usage is part of the solution you must make sure the Wi Fi network is Voice ready Most network operators deactivate the usage of data channels for cellular calls This can be avoided by limiting data usage in cellular networks to WCDMA only Please note that this setting limits data coverage e g 2G networks will not be used No in call menu will be displayed in 2G networks Some mobile network operators do not send out their Identity in the signaling available for the AMC to present in a Network status bar If this is the case only Cellular Network will be presented Please note that updates to lower battery consumption has been implemented on An droid OS from version 2 2
46. screen Q This has to be configured as a PBX Access Code on the AMCC a Prefix Anonymous default is empty amc 4_android_ug_en_2014 04 56 12 Administrator Settings 12 8 16 Log Level This setting should only be used by administrators for testing and or trouble shooting Using these options is only suitable for advanced administrators Terminal View live logs with the setting Terminal and the ddms exe which is part of the Android SDK Turn the Terminal logging on connect your phone to the computer with the ap propriate SDK version and run the ddms exe Once you click on the hardware device in the ddms viewer you will see all live log messages File Set the Log Level to File to have the AMC write logs into a file called AastraMCLog txt in the AastraMC folder on the SD card of your phone 12 8 17 Simple Logging This setting enables call debugging If there are for example issues with the Caller ID or other reoccurring issues with calls use the option Simple Logging All simple logs will then be saved to the file simple_log txt in the AastraMC folder 12 9 Licensing This contains the IMEI expiry date and license key for your AMC 12 10 IM Presence The following settings enable the Chat and Presence services 12 10 1 Enable IM Presence Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 9 to learn more about this functionality O The Presence
47. shold is the minimal signal strength for cellular to Wi Fi handovers Also taken into consideration for handovers is the so called Alpha Value which is a correction factor for the hysteresis function for handovers Higher value means more responsive lower value means sluggish handover Note Normally there should not be any need to modify these settings However if you think that these handovers happen too late i e if the call quality decreases too much before the handover is done try adjusting these settings a DisconnectThreshold digits value default is 80 a Connect Threshold digits value default is 75 12 8 6 OTA URL If the Redirect Server option isn t used to download the configuration refer to 6 the OTA URL setting can be used to specify a custom link HTTP oder HTTPS to the configuration data Which Settings will be downloaded All data present on the AMCC will be pulled configuration entered in the GUI as well as the OTA Configuration entered and saved in the LCR OTA Feature File editor Client Deployment tab Please refer to page 37 where the Configuration Deployment facility is de scribed for the AMC part amc 4_android_ug_en_2014 04 53 12 Administrator Settings 12 8 7 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider support
48. stem amc 4_android_ug_en_2014 04 36 11 User Settings 11 User Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC s features All settings mandatory and optional are explained in this chapter Q Configuration Deployment via Redirect Server If the option Redirect Server is used in the deployment facility of the AMCC the user only has to enter his or her mobile phone number at the first start of the AMC to receive the complete configuration for the AMC O In the Case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt you to enter Registrar IP Username and Password manually The AMC will then try to download the configuration with this information O Configuration Loss with Firmware Updates Normally the configuration is not lost with firmware updates Should the con figuration be lost however the AMC has to be redeployed O Never change preconfigured Settings Every number has to be configured on the AMCC and will hence in most cases be preconfigured on the AMC If one of them does not work properly ask your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may want to consult it to fully understand how your AMC works 11 1 FMC Numb 11 1 1 Fast Forwarding Number Con
49. t it requires that the Android device supports Wi Fi and that the required settings in the native OS are made amc 4_android ug_en 2014 04 47 12 Administrator Settings O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 6 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native Android applica tion If a preferred Wi Fi network is available this network will be used for the data channel Dual Mode SINGLE MODE DUAL_MODE 12 3 Vo ings The IP address is the IP address or host name of your AMCC or the first network device in between AMC and AMCC The default port is 5062 12 3 1 Registrar and Port Settings The IP address and port that have to be entered here as well as your user credentials should be given to you by your system administrator 12 3 2 Username and Password The Username is the username that has been registered on the AMCC Usually it is your corporate phone number to make it unique in the system The Password is the one that belongs to your username in the AMCC 12 3 3 Protocol Transport and Preferred VoIP Codec These settings should only be altered by administrators Select UDP TCP or TLS with SRTP as the transport protocol TCP is preferable for longer battery life The preferred VoIP Codec can
50. tatus icons F als 10 21 p Dial presssesseeesesessseeeeseeeessessseeeeeeesssssssseese Contacts Drawer tap this icon or swipe i from left to right to open the i drawer to navigate to other screens which used to be in the toolbar CAR 2 History 7 Features SETTINGS VoIP Main menu Click the menu E 3G VoIP key on your phone to open Settings Connect to start a system registration or Exit quit the application Figure 4 Explanation of the AMC home screen on Android amc 4 android_ ug_en 2014 04 20 7 General Operation 7 2 2 Screen 1 Dial The start up screen of the AMC is the Dial screen Type in numbers and start dialing or long press the phone button to open call type options For further information about call types refer to 8 5 7 2 3 Screen 2 Contacts Enter this screen from the drawer or by swiping from left to right once Depending on your system configuration you can filter contacts and access the corporate directory Find more information in section 8 4 7 2 4 Screen 3 History Another swipe to the right leads you to the AMC s call log Please note that the call log of the AMC for Android is separate from the phone s native call log AMC calls do not appear in the native call log and native calls do not appear in the AMC call log 7 2 5 Screen 4 Features In this screen configured out of call features are available Find more information about out
51. ter 9 to learn more about this functionality O The Presence Domain setting will not be lost even if this option is disabled 11 7 2 Presence Domain If you would like to use the IM and Presence service of the AMC the host URI of the desired Presence Domain in your network has to be entered here Contact your administrator for further information As soon as the Presence Domain has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain amc 4 android_ ug_en 2014 04 42 11 User Settings 11 8 About Application If asked for the version of your AMC for Android for support reasons or others the About Application section will give you all relevant details It also contains your SIP User Name amc 4 android_ ug_en 2014 04 43 12 Administrator Settings 12 Administrator Settings Tap on the screen three times anywhwere in the About view of the setting section to open a prompt to enter the passphrase for access to the administrator settings Passphrases change over time every day 24h and can be retrieved from our support team These settings are blocked from user modification to ensure aptness of settings Q Administrators Use the AMCC to configure settings remotely 12 1 FMC Numbers In order to take advantage of the available AMC Solution features the AMC and the AMCC communicate via special numbers which must be configured on the AMCC to trigger a
52. tion of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 6 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native Android applica tion If a preferred Wi Fi network is available this network will be used for the data channel tings 11 3 1 Mic Volume Increase or decrease the volume of your microphone i e the input volume with this setting for VoIP calls The default setting is 0 The range from 4 to 4 is supported This settins does not apply to non VolP calls amc 4_android_ug_en_2014 04 38 11 User Settings This setting enables automatic volume control clipping prevention An algorhythm using Max Index Spread and Max Loops sets the effect of this setting Please do not alter these settings unless advised to do so 1 5 Network The following settings manage the use of Packet Data for all services offered by the AMC 11 5 1 Network Preferences Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it
53. to Aastra 1 Welcome to Aastra Thank you for choosing this Aastra Mobile Client product Our product meets the strictest requirements with regard to quality and design The following user s guide will assist you in using the Aastra Mobile Client AMC 4 application and answer most of the questions that may arise If you require further technical support or information about other Aastra products please refer to our website at http www aastra com It provides additional notes and hints on the product The Aastra Mobile Client brings system telephony features to your mobile telephone It takes just a few steps to install after which the AMC can be used immediately and conveniently without spending too much time learning it Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile Client software AMC allows you to access the Aastra communications system services from your mobile phone enabling complete integration with the communications system as a normal extension e Use your mobile phone with the Aastra communications system the familiar com munications environment accompanies you around the world and is always avail able e Switch at any time from mobile telephone to system telephone even in the middle of a call Depending on the situation select the mobile telephone or stationary system telephone accessible worldwide with the best a
54. udio quality e Always be accessible under one single number free people calling you from having to keep track of several network and call numbers amc 4_android_ug_en_2014 04 6 2 Introduction to the User Guide 2 Introduction to the User Guide This user s guide describes the AMC application You will find the user s guide and other documents for your application at www aastra com or www aastra com docfinder For more information please refer to the documentation or to your dealer s homepage It is your responsibility to inform yourself about the scope of functions operation and proper use of your equipment e Check whether you have all the user information available on your product whether it conforms to your product s version and whether it is up to date e Read through the user information carefully before using the AMC e Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application e If individual features differ on the Aastra communications systems a reference is made in this user s guide amc 4 android_ ug_en 2014 04 7 3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Android based mobile phones The AMC is a fixed mobile convergence FMC application and runs on most phones based on the Android Version 2 3 and 4 0 4 4 Please note that the AMC for Android can also be run on Blackberry OS 10 2 1
55. ures of the AMC 8 5 3 Call through Call If there is no registration or if the AMC is only registered for signaling blue registration icon you will have the option to select a call through call to ensure that your call is routed through the system Otherwise i d if you are registered for VoIP green icon this call type will not be offered 8 5 4 Direct Call Mobile call without passing the PBX This option gives you the possibility to place a call directly through the mobile network Such a call will then not be routed through your enterprise network 8 5 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Further Configuration 1 This is a PBX driven feature Not every PBX supports this 2 The Anonymous Call Prefix has to be set in the Settings of your AMC refer to 12 8 15 3 An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX please refer to the Aastra Mobile Client Controller Administrator Manual 8 5 6 Copy to Clipboard Copy the entered number to your clipboard with this option You can then paste it within any other application running on your phone amc 4_android_ug_en_2014 04 27 8 Features of the AMC In Call Features If a data channel Wi Fi or Packet Data is available during a call your AMC will ena
56. y and mo bile phone number in international format to attempt a download A data connection is mandatory If the administrator has created the AMC license it will be included in the configu ration download If added to the configuration the LCR file will also be downloaded and then the feature file Please don t close AMC before the download is complete Redirect Download Attempts Until the settings Registrar Username and Password have been set in the AMC there will be a pop up window every time AMC is started e g on the first start of the AMC and after a factory reset refer to chapter 13 amc 4 android_ ug_en 2014 04 17 6 Initial Configuration Download 6 2 AMC License activation O Grace Period AMC is installed with a 30 days trial period During these 30 days a license download is necessary to avoid license expiration The AMC will inform you about the expiration of this license period O Useful Advice The AMC license information gets included in the configuration data when the AMC portal administrator selects Create license for a specific user This means the license information will activate a client at configuration download A client with expired license will download the configuration at every startup If a window is presented where you are requested to enter an activation key your trial period has expired In such case contact your administrator Make sure your adminis trator has created the license
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