ClickShare - COMM-TEC
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1. BARCO visibly yours ClickShare Disclaimer the content of this document is subject to change without notice For the latest informati on please contact your local Barco representative FAQ July 2012 Does ClickShare also share the sound of the laptop Currently not Audio will be available at the end of 2012 through a free of charge software update Audio will be available from a separate audio output from the base unit The audio signal is not included in the DisplayPort or DVI I signal The specifications mention 4 sources simultaneously on the screen and 25 simultaneous connections ready to share Can you explain this further When you have a meeting with 25 participants each one of them can plug a ClickShare Button in their laptop and the Button will indicate that it is Ready to share by solid white LEDs Of those 25 people four can share their content on the central display at the same time showing a quadrant view of four different sources Their ClickShare Buttons will show solid red LEDs because they are sharing content What happens when four people are sharing their con tent and a fifth person wants to share as well When a fifth person pushes the ClickShare Button a messa ge will appear on the laptop of this user informing him or her that the central screen is full However the Show me full screen feature still works When the fifth person holds the button for more than 1 5s the o2. designed in such a way that people will notice it when walking away from the meeting room weight size cable In the rare case that one takes the Button away from a mee ting room by mistake the AV Manager can pair the Button when returned with any meeting room The ClickShare Button can only be used in combination with a ClickShare Base Unit Can we fixate the ClickShare Button to the table There are no provisions to fixate the ClickShare Button on the table Does the ClickShare Button work with USB 3 0 ports The ClickShare Button is a USB 2 0 device It will work on a USB 3 0 port as well Do I need admin rights on my laptop to use ClickShare No you do not need admin rights on your laptop to use ClickShare Do you offer remote administration capabilities to main tain and configure the Base Units collectively No our first release does not offer remote or collective administration capabilities Do you offer a rack mount kit and what is included Yes we offer a 19 rack mount kit This kit includes the rack mount mounting screws and extension cables to bring the antennas to the front of the rack D 73066 UHINGEN COMM TEC GMBH SIEMENSSTRASSE 14 TEL 49 0 7161 30 00 0 WWW COMM TEC DE C M M TEC FAX 49 0 7161 30 00 400 BARCO visibly yours ClickShare Wireless Network Can I detect the network of the ClickShare Base Unit when I scan for wireless networks That depends o
3. ikely case that this would be hacked we arrive at the second level of encryption the content itself that is sent over the network is also encrypted Next to that it is also interesting to note that we are not sending the file itself over the network but only snapshots of the laptop s screen Is it possible to extend the distance of the wireless network range between the Base Unit and ClickShare But ton with a repeater No it is not possible to do that in the first release of the product Is it possible to limit the signal strength of the wireless network of the Base Unit No it is not possible to do that in the first release of the product Do you offer an antenna extension cable No Note that extending the antenna with an extension cable has an impact on the quality of the signal This signal quality depends on the quality of the extension cable and the extensi on distance What is the type of antenna connector on the Base Unit The type is RP SMA Note that it is not permitted to use other antennas than the ones provided with the Base Unit How many Base Units can install within each other s range As with other wireless networks based on IEEE 802 11 this depends heavily on the existing environment meaning infra structure of the building and other wireless networks and devi ces that are sharing the spectrum with the ClickShare Base Units It will also depend on the type of content that is shared using the C
4. lar connect to a wireless network with hidden SSID depends on the video it is possible that the video player is using overlays which operating system of your laptop You can find instructions for prevents the ClickShare application to screen scrape the image your operating system online The default SSID and password to When you disable the overlay setting in your video player the connect to the Base Unit are available in the manual for IT and video will be shown on the central display Please refer to the Facilities manual of the video player for instructions on how to change In Windows XP I cannot see the ClickShare drive in the this setting window My Computer This problem might be caused by a known issue of Windows XP You can find more details and the appropriate solution via this link COMM TEC GMBH SIEMENSSTRASSE 14 TEL 49 0 7161 30 00 0 WWW COMM TEC DE CeM M TEC D 73066 UHINGEN FAX 49 0 7161 30 00 400
5. lickShare Buttons As a reference 1 ClickShare Button sharing HD video will con sume approximately 8 10Mbps The maximum physical rate of the Wifi module of the ClickShare Button is 65Mbps How many WiFi channels are available The number of available channels depends on the geographical region United China Channel States ana ee TOPe Gne aan Japen MHz Taiwan 1 2412 xX X x x 2 2417 x xX x x 3 2422 x x x x 4 2427 x x x x 5 2432 x x x x 6 2437 x X x x 7 2442 X xX x x 8 2447 x xX x x 9 2452 X xX x x 10 2457 x xX x x 11 2462 x x x x 12 2467 x x 13 2472 x x 36 5180 X xX x 40 5200 X x X 44 5220 x x x 48 5240 X xX xX 149 5745 X x 153 5765 x x 157 5785 x x 161 5805 x x 165 5825 x All Wifi channels used by the ClickShare system are 20 MHz wide Do you offer DFS Dynamic Frequency Selection channels No we do not offer DFS channels D 73066 UHINGEN COMM TEC GMBH SIEMENSSTRASSE 14 TEL 49 0 7161 30 00 0 WWW COMM TEC DE ceM M TEC FAX 49 0 7161 30 00 400 BARCO ae ClickShare FAQ July 2012 Troubleshoot When I play a video on my laptop ClickShare shows a When I look at my wireless networks cannot find the black screen instead How can I solve this wireless network of the Base Unit If you are playing HDCP content ClickShare will show a black By default the SSID of the Base Unit is hidden How you can screen because of HDCP regulation If you are playing a regu
6. ll something on my PC No When you plug in the ClickShare Button a drive will appe ar among the devices with removable storage On this ClickS hare drive an executable is available for Windows and for Mac Double clicking this executable will start the application required to use ClickShare When the meeting has ended you can simply plug out the ClickShare Button and nothing will be left on your computer Do I always need to start the application at the start of every meeting If you choose the zero installation scenario you indeed have to start the application every time you start using a ClickShare Button For the rest of the meeting you can simply click the Button to share your content or to remove it from the central screen If you want to avoid starting up the application each meeting you can choose to install a service on your laptop You can find this starter service installer on the ClickShare drive as well Once installed this service runs in the background Upon detecting a ClickShare Button being plugged in it starts the ClickShare application automatically Note that you will need administrator rights on the laptop to install this service Do you offer a solution to protect the ClickShare Buttons from theft We do not offer a specific solution to protect the ClickShare Buttons or detect that they leave the room However their design avoids confusion with a USB flash drive Moreover the ClickShare Button is
7. n the configuration of the Base Unit you can select whether the SSID Service Set Identifier is broadcasted or not If the SSID is broadcasted the network will appear in your list of wireless networks If the SSID is not broadcasted it depends on your operating system and the software you use to scan for wireless networks or devices At most a network cal led SSID not broadcasted or Hidden WLAN or something similar will show up in the list of wireless networks By default the SSID is not broadcasted Can I connect to the Base Unit using my laptop s wireless connection To connect to the Base Unit s built in wireless access point you need to know its SSID and password When connected this link can only be used for administration purposes What about interference with other wireless devices ClickShare works in both the 2 4GHz and 5GHz band This leaves you with many channels to choose from The web inter face of the Base Unit allows you to manually select the most appropriate channel to be used by the system Do you support Bluetooth No we only support IEEE 802 11 a b g n commonly called Wi Fi What prevents the shared content from being seen or accessed if the application on the Base Unit is hacked over the network Is this possible There are two levels of security on ClickShare First of all the network between the Base Unit and the ClickShare Buttons is protected with WPA2 PSK authentication In the unl
8. or support for Windows tablets is not yet determined Is ClickShare compatible with Linux laptops How does ClickShare work with video conferencing equipment If the video conferencing codec has a separate data channel you can use the video output of the ClickShare Base Unit as a video input in the codec Do you offer an API or do you support RS 232 so we can control the ClickShare Base Unit from other devices No we do not offer an API or support RS 232 for the first release of ClickShare Is ClickShare compliant with HDCP Yes ClickShare is compliant with HDCP This means that when HDCP content is shared with ClickShare a black image will be shown on the central display 9 Administration Can you trigger a display wake up or stand by The integrator can define a period of inactivity i e no ClickS hare Button is connected to the Base Unit after which the ClickShare Base Unit will mute the video output to the dis play or projector Depending on the configuration of the display or projector this can trigger a standby mode in the display or projector As soon as a ClickShare Button is plugged into the laptop and connecting to the Base Unit the Base Unit restores the video output signal to the display or projector showing a welcome message or introduction screen Another way to control the standby behavior of the ClickShare Base Unit is by pressing the standby button at the front of the unit Do I need to insta
9. ther sources are remo ved and the 5th source is shown full screen Is there a chairman ClickShare Button that can control the other Buttons No Each ClickShare Button has the show me full screen feature which allows the user to remove all content from the central display and replace it with his own content full screen Does ClickShare support extended desktop No only the primary screen of the laptop is scraped even if your laptop is in a docking station and connected to a second monitor with extended desktop Does ClickShare support dual screen presentation mode in MS PowerPoint As extended desktop is not supported this functionality of MS PowerPoint is also not supported How does ClickShare maintain color depth for images ClickShare transfers and displays the image data using a 24 bit color depth in an RGB color space D 73066 UHINGEN COMM TEC GMBH SIEMENSSTRASSE 14 TEL 49 0 7161 30 00 0 WWW COMM TEC DE C M M TEC FAX 49 0 7161 30 00 400 BARCO visibly yours ClickShare FAQFAQ July 2012 Compatibility Compatibility Do you support iPad Not in the first release Support for iPad will be available in Q1 2013 and it will be backwards compatible with the hard ware of the first release Do you support Android tablets No and we have no plans to support them in the near future Do you support Windows tablets Not in the first release Timing of availability f
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