Idea Place User Manual for Customer Connection-V3.0
Contents
1. Customer Connection Idea Place User Manual Contents How to Start in the Customer Connection Area cccccccccsssseccccceeesecccecaessecccesauaececeesuaeceessaaaseeessauaaeeeesseas 1 How to Submit an Improvement REQUESE cscvccarsvesssncavcadccevenacicunetsoceseasneadavanteds eeeneeiaavsbeorsvaresadseunabatiesenchiass 2 How to Edit an Improvement REQUEST ccccsesecccssecceesecceeeceeeececeneceeeneeeeusceseuecessneceseneeeseaeetseecessaeceneneeees 3 How t Subscribe as a CUStOMET srisicitirircsirrrrisdircer iiinis Tinn n aE NEN ENEE EA NAT 4 Update How to Vote for an Improvement Request sssssssesssrresssrrresrrerssrrresrrressreresrresssreresererssrereseeeesseee 5 How to Comment on an Improvement REQUEST ccccssccssccseceeccsecesecseceecesecesecseceecesecesceseeeeceseseeceseeeeeeaes 5 FOCUS TOn e PIa E e E E A EE E E 6 Update improvement Reguest Status serirecsnincenimei iena EE 6 New NOE NUN DET enr ee ee ee ee ee eee 7 Change Improvement Request OWNEL ccccsssccccessececceseccccescccceusececeeececeeneceeeeunccessuseceeeuacesseneeessusesessuness 7 Contact Details for Further Questions of functionality sesesesessensessesesrrrssrrererrrresrreresrrressreresrrreserereserresse 9 Update 1 12 2011 by Heike Kalwak Page 0 SADA How to Start in the Customer Connection Area Visit the Idea Place homepage e scroll down to the Idea Sessions and click on Customer Connection P Welcome He2. Kalwak on 28 10 2011 Status Identified Owner Browse Friends Search Newest AN JABCOEFGHIJKLUMNOPQORSTUVWXYZ 123 9 899 Next gt E Patrick Schuetz Change SEE am a oj 3 Hidden 3 Hidden Reason i change owner cans After clicking the button Change Owner the name of new IR Owner is shown below the creator as the following image is showing Ha Testing IR owner Created by Heike Kalwak on 26 10 2011 Improvement Request Owner Daniel Alexander Heller Status Identified Update 1 12 2011 by Heike Kalwak Page 8 Contact Details for Further Questions of functionality Heike Kalwak Tel 49 6227 7 47354 Mobile 49 170 8555 362 E mail heike kalwak sap com Update 1 12 2011 by Heike Kalwak Page 9
3. ate an Improvement Request select the Improvement Request button An Improvement Request form appears where you need to fill in the necessary information e The system shows the Focus Topic where the Improvement Request belongs to e Choose Focus Topic prefilled by default e Headline Improvement Request required e Base Release For The Improvement Request required e Description of the Current Situation Based on the Base Release required e Detailed description of Improvement Request required e Additional Comments e Subscription this field will be replaced by subscribe functionality e Status Current Improvement Request status will be shown e Special Interest Group e Tags e Collaboration options Anyone is the default system setting Update 1 12 2011 by Heike Kalwak Page 2 1 1 Special Interest Group Free text field to maintain the Use Group where the Improvement Request Owner belongs to like DSAG ASUG need to be renamed to User Group in the next release 1 2 Collaboration Options Collaboration Options People who can edit this idea O Specific people Just you Only you can edit the Improvement Request Anyone Anyone is able to edit the Improvement Request default setting Specific people You can assign other people permission rights to edit your Improvement Request e After filling out the form click on Create Improvement Request e To save the information without leaving the fo
4. ike Kalwak Sign Out Quick Tour FAQ Ea Idea Place SAP Community Network smn pin L yeaa somata snson o saan a Idea Place Welcome A u Heike Katwak Inventing bid Customize Es the future together 9 d Help ae a ee Start sharing your ideas discuss Take the Quick Tour and vote for others ideas today FAQ d Idea Sessions Cl Customer Connection gt Banking Banking Current Accounts gt Banking Consumer amp Mortgage Loans gt CRM Cross Functions gt CRM Interaction Center gt CRM IT Service Management gt CRM Marketing gt CRM Order Management gt CRM Sales gt CRM Service gt Discrete Industries Aerospace amp Defense gt Discrete Industries Cross Topic Update 1 12 2011 by Heike Kalwak Page 1 SADA When you are in the Customer Connection area click on the button Submit an Impr Request gt gt gt gt i Ty Ja x gt Preparation Lead Test Focus Topic 1 How to Submit an Improvement Request Welcome Preparation Lead Test Focus Topic 1 e DEFINE Focus Topic Statistics aa Preparation Lead Test Focus Topic 1 Haike Kalwak is Prep Lead 1 Comments improvement Requests Anton Muller men sae 1 Conbibutors Generic information e The system shows the Focus Topic where the Improvement Request belongs to see j e To Submit an Improvement Request is restricted to the Focus Topic Phase Define and Collect e Tocre
5. itable e All fields of the subscribe function are required fields e Only registered users are authorized to subscribe e The Improvement Request owner is able to subscribe in behave of other registered customers e Only one subscription per company and per Improvement Request is accepted validation check on company field e Subscriber details are visible Name and Company Update 1 12 2011 by Heike Kalwak Page 4 fa 2 Subscribers Adva Licht sap Hila Kolet sap Update How to Vote for an Improvement Request Only customers should vote on an Improvement Request Voting is used for Improvement Request prioritization but a minimum of five subscribed customers is prerequisite to consider the Improvement Request for development e Voting is restricted to customers only e lI or D users will not be able to Vote up e Voting is restricted to the Focus Topic Phase Define and Collect e All users will not be able to vote down How to Comment on an Improvement Request In order to make a comments on an Improvement Request click on Leave a comment on this idea and the text field appears After that enter your comment and click on Add comment O 0 Comments Leave a comment on this idea Update 1 12 2011 by Heike Kalwak Page 5 Focus Topic Phase Focus Topic Status defines the current phase of a Focus topic gt Define Collect Select Develop Use The counter is showing the
6. left days of the current phase Preparation Lead Test Focus Topic 1 02 Preparation Lead Test Focus Topic 1 Heike Kalwak is Prep Lead Days Lett Update Improvement Request Status Improvement Request status defines the current status of an Improvement Request Status is related to status reason and impact aa Improvement Request 2 by Patrick Schuet on 19 09 2011 Status Identified Identified Qualified Pending Scoped Handed over Rejected Delivered All e Identified Improvement Request IR was submitted by customer IR Owner e Qualified IR meets criteria of at least 5 subscribed customers e Pending Decision Meeting outcome No decision further investigation and second decision meeting necessary e Scoped Decision Meeting outcome develop IR e Handed over Follow Up will be done within SAP Organization outside Customer Connection e Rejected IR not to be developed as per decision meeting outcome or criteria not fulfilled e Delivered IR is available for customers to download and implement in the highest release Update 1 12 2011 by Heike Kalwak Page 6 SADA New Note Number e The note number will be filled by the Prep Lead when the IR Status is set to Delivered e The note number will be displayed below the IR Status info in the IR details view as a hyperlink that navigates from the Idea Place to the note in Service Marketplace e This URL will concatenate the note number to co
7. mplete the URL path http service sap com sap support notes 1234567890 AG Testing IR owner Created by Heike Kalwak on 26 10 2011 Improvement Request Owner Danie Alexander Heller Status Delivered i Note 1234567290 Change Improvement Request owner e Additional field was created for show Improvement Request Owner e This field will be filled in by the Improvement Request creator and represents the Improvement Request Owner e If no owner is maintained the creator will be selected as the IR Owner e The field is only editable by the IR creator the IR owner Prep leads and administrators e The IR Owner has to be a registered user in the system 1 Create new IR and change Owner Select Owner Collaboration Options icone correo A Sect cance Result Creator and IR Owner are displayed Ha Testing IR owner Created by Heike Kalwak on 26 10 2011 Improvement Request Owner Patrick Schuetz Status Identified Update 1 12 2011 by Heike Kalwak Page 7 2 Change owner on existing IR A new action will be represented under Actions with the title Change Owner Actions F Edit impr request Change Owner 3 Move impr reguest g Delete impr reguest e By clicking the action a popup window will be opened giving the ability to change the Owner e The IR owner has to be an registered user of the system selected via out of the box User Picker module Testing IR owner Created by Heike
8. rm use the Save and Continue button How to Edit an Improvement Request Click on the Improvement Request IR you would like to edit Then please click on the button Edit impr request which you can find on the right side below Actions Actions Pi Edit impr request e Only the creator is able to edit the Collaboration Options e Request can only be edit in the Focus topic Phase Define and Collect Update 1 12 2011 by Heike Kalwak Page 3 SADA e Only the Preparation Lead is authorized to edit an IR in the other Phases Select Develop and Use How to Subscribe as a Customer By subscribing to an Improvement request customers indicate that they are planning to use the improvement productively after it is made available by SAP Improvement Requests must have a minimum of five customers subscribed to implement the solution prior to SAP considering the Improvement Request eua Improvement Request 2 Subscribe by Patrick Schuet on 19 09 2011 o Status Identified Impr Request Statistics To subscribe for an Improvement Request use the subscribe button _ Subscribe subscribe for Improvement Request Name Anton Surname M ller Company Bosch Email address anton muellen sap com Phone 06227712345 SAP Release ERP 6 0 e The Improvement Request Owner needs to subscribe e Name Surname and email are prefilled by the system e All fields in the subscribe form are ed
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