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Good Work Client User Guide for Android Devices

1. 42 Creating a New Folder _ 2 00 o oo cece ccc ee ee ee eee eee ee eee anaana 43 Picking an Image File from Gallen 44 Taking a Picture 22 2222 cece cee eee eee eee eee eee e eect e eee ee eeeeeeeeeeeeeeeees 45 Accessing Your File Share 46 Navigating and Browsing 46 Selecting Files EE 48 Accessing You SharePoint Sites 0 2 0 2 occ ccc ccc cee cee eee eee eee cece cece cece eee eeeeeeeeeeeees 49 Navigating and Browsing EE 49 Working with Offline Files 0 000 200 0002 occ cece ccc eee cece cece cece cee ee eee e cece eeeeeeeeeeeeeeeeeeeeeeeeees 51 Adding a New Data Source 0 2 cece ccc cece cece ee cece eee eee eee eee e eens eeeeeeeeeeeeeeeeeeeeed E Good Work V Using the Docs Self Service Web Console 2 2 0 ccc cece cece eee eee eee esses en SE Using the Quick Create Tool 55 Changing Your Good Work Application Settings ssseuueesseeenessne nennen 55 Changing You Calendar Settings EE 56 Changing Your Contact Settings 0 0000000000000 00 0000000000000000 ce eee cece 0000222222 58 Changing Settings in Alerts Hub BEE 58 Opening a Voltage SecureMail Attachment 22 0222 2222 eee eee 59 Using RSA Soft Token Authentication 22 00 2222 cece cece ec c cece cece ccc c cece cceeeeeeceeeeeeeeees 60 Understanding Split Billing 000 00000 c cee I Ie RR III rr rli 60 Kisigkt eg 6 EE
2. 000 22 cece eee ee eee cece eee eee eee eee eeeeeees 18 Changing Your Email Settings 0000 2 0022 o cece ccc cece cece cece eee eee eee eee eee ee eeeeeeeeeeeeees 19 General Settings ee EE ie 19 EE inu qi ee 20 Saving ito e IRR I II RT CR 21 Choosing Email Folders to KEE 22 Removing Deleted Items 23 Managing Contacts 0 000000000000 0000000000000000 cee eee ee ee eee eee cence eee eect eee eeeeeeeeeeeees 24 Opening and Viewing a Contact 24 Good Work IV Adding a Contact EEENNMg EE 29 Entering Contact Information 26 Editing Contact Information 30 See en e Le 30 Making CO EREHT 31 Sending an Email to a Contact 2202 0 cece c cee cece c ence cece ence cece necesceeeeceseceneeneceeeeneney 32 Sending a Text Message m 32 Dialing a Contact s Phone Number JA Searching Qoo iz LE SE Managing Your Calendar 34 Viewing Your Schedule Month Week or Day 34 Opening a Scheduled vente 329 Contacting Event Attendees 2 2 2 2 clic eee eee eee eee eee eee ecee eee eeeeeee ees 36 Aading ain BEE 38 Editing an Event R 40 Deleting aN EVerit eecht e ee 41 Managing Your Documents E 41 LaUNCAINE DOCS q O O 42 ACCESSING Local DOCS ss
3. Office Location e Department Just tap afield Ared border at the bottom of the field indicates that it is active and ready for input a x DONI FarTech Consultants LLP Account Exec Add field Execution gt Creating Additional Fields You can create any number of fields necessary to capture the information you want to keep on record for this contact Your available options include Phonetic name tips on how to correctly pronounce the contact s family name and or given name Email email address es for this contact work personal other Phone telephone numbers for this contact work mobile home IM instant message address es for this contact including AIM Windows Live Yahoo Skype QQ Hangouts ICQ Jabber or Custom Address physical address es for regular mail and parcel deliveries Notes any notations you want to make and keep regarding this contact Nickname sobriquet or affectionate diminutive that this contact prefers to go by Special dates any special occasions or date you want to remember for this contact birthday anniversary spouse childrens birthdays etc Website company or other website you want to associate with this contact Good Work 28 Managing Contacts Good ry Phonetic name Kat P Email Y al M 4 Kal Phone A rr D Peri IM Pryt Address FarTech Consul Notes Account Exec Nickname Website Special dates Aga To add a field
4. Move to Trash folder Return to mailbox folder fu B E Info D a a Cliff Falling dn PR cliff fallingioevomlab com e Today 12 13 PM To Dan Cc me Dan received the compiled list below We will discuss these options and determine which we d like to pursue to support this initiative as well as assign owners and timelines Lorem ipsum dolor sit amet consectetur adipiscing elit Phasellus ac magna non augue porttitor scelerisque ac id diam Mauris elit velit lobortis sed interdum at vestibulum vitae libero Lorem ipsum dolor sit amet consectetur adipiscing elit Quisque iaculis ligula ut ipsum mattis viverra Nulla a libero metus Integer gravida tempor metus eget condimentum Integer eget iaculis tortor Nunc sed ligula sed augue rutrum ultrices eget nec odio Morbi rhoncus sem laoreet tempus pulvinar leo diam varius nisi sed accumsan ligula urna sed felis Mauris molestie augse esstnunc adipiscing et pharetra lig 4a sug d lectus ac sapien fringilla ut Yep is Fusce a P wu sten OT We nec nec sapien Vestibulum orerwort r sollicitudin ac G eren men nlacnarast aec aruna Blume ecomernallie Tap Mill to return to your Inbox or mail folder e Tap to move this email to the Trash folder em 7 Move to a different folder TT Reply Reply All Forward Flag Unflag Expand Collapse To From Details Save Download Again Share View Save ATTACHMENTS GMM Ports doc e Tap
5. Authentication Delegation The feature for transferring authentication of the end user from one application to another An application for which authentication 1s delegated does not display its unlock screen and does not have its own security password Authentication delegation can be used between two GD applic ations and between GD applications and the GFE mobile client Authentication delegation is con trolled by the enterprise administrator through the management console of the respective software product either GC or GFE Good Mobile Control Good Work 63 em Ep C CIFS Common Internet File System the standard way that computer users share files across corporate intranets and the Internet An enhanced version of the Microsoft open cross platform Server Mes sage Block SMB protocol CIFS is a native file sharing protocol in Windows CLI Command Line Interface COTS Commercial Off the Shelf HTTP Proxy D DC Direct Connect DMZ Demilitarized Zone DMZ proxy for Direct Connect HTTP proxy in the enterprise perimeter network that relays DC connections DN For a single domain Active Directory Domain Service this is the text box for the Distinguished Name DN of the starting point for directory server searches For example DC m mycompany DC com The Connector starts from this DN to create master lists from which you can later filter out individual users and groups For a multidomain Active Directory Domain Ser
6. EH HUI IAT ILA SS Added Security Feature for Detailed Notifications After a configurable amount of time 12 hours by default if Good Work has not been unlocked and actively used on a device the GEMS Push Notification Service will remove details about individual email messages from notifications displayed on the device Message details in notifications sent by the GEMS Push Notification Service will resume when Good Work is next unlocked and used on the device Managing Your Alerts Hub The Alerts Hub is accessed from the Settings menu Using your Alerts Hub you can set rules for push notification alerts to let you know who an email is from specific individual or group and that it s been marked Important Rules associate a particular sound or vibrate only or both selected by you with a type of sender which you define Good Work Understanding Smart Folders B e Michael Lemanski D gt Calendar Browser coo Settings Email Docs Calendar Contacts VIP Alerts Hub About Create a new rule ON coo Alerts Hub Please create a rule by pressing the A icon in the top right corner 2 Create Alert My team 2 Choose alert styles Alert Tone Vibrate 3 Add filters Sender emails MYTEAM EVOMLAB COM High importance Subject keywords new customer Es customer issue escalate escalation Name the rule Choose a sound Vibrate ON OFF Filter by Se
7. vice AD DS forest the appropriate action 1s to leave this text box blank F FQDN fully qualified domain name G GC Good Control server The GD server component which hosts the web enabled Good Control man agement console or GC console for managing permissions and settings for Good Dynamics Good Work 64 em Ep applications GC resides on a machine belonging to your organization GD Good Dynamics Good product that gives companies a set of development tools to create their own secure apps built on the technology used to create GFE GD Application ID The unique identifier used throughout GD to identify the application for the purposes of enti tlement publishing and service provider registration GD Authentication Token mechanism A token based single sign on feature that enables an end user to be authenticated by an application server without the need for entry of any further credentials GD Direct Connect The feature for relaying GD communication through a proxy in the enterprise perimeter network also known as DMZ or demilitarised zone instead of through the GD NOC This feature also enables GP servers to be deployed in the enterprise perimeter network instead of behind the fire wall GD Enterprise Servers Two GD components installed behind the enterprise firewall Good Control GC and Good Proxy GP GD NOC Good Dynamics Network Operations Centre provides a secure communications infrastructure between the G
8. DD Android Beam MP mee e ces ote d ED E eggeiegei stegmdegdeeagditieegeedheegedggten Fusce Sgr wr deett Ced puture wer Cw glace Tu farm eer D Log Bez ai Copy Piece ununi ur COE ard peter dom Ce gusce Tx forem omer he Log Deom ai Copy Des geg to be Camp ed Dn one of the author red pepe ered oem wet Drive Dee geg 10 See complet ed ty one of the author red praghe lve oem af TE TE Certification i A Gmail POLARIS Office 5 Polaris Office for Good ES Quick connect EF Wi Fi Direct 8 Tap Eto return the directory list For help on selecting SharePoint files see Selecting Files under File Shares The steps are identical Working with Offline Files Your Offline Files repository contains a copy of File Share and SharePoint files you want to be able to work on even when you can t connect to the Internet Good Work 51 Managing Your Documents Good ry Archive 1 zip H Jun 5 2015 1235 PM 22 bytes Offline Files are tagged with 9 for easy identification To add a file to your Offline Files repository 1 Select it by tapping the adjacent and then tapping Add to Offline 2 Tap then tap Offline Filesand you ll see that your selection is now listed E LabShae M j Offline Files Name Ascending X mm Name Ascending X DS Store Archive 1 zip Jun 30 2015 9 13 AM 12 0 KB i 4 Jun 5 2015 12 36 PM 22 bytes Archive 1 zip f Jun 5 2015 12 36 PM ho O info Archive 2 zip i
9. GW Good Wrapping The GD server component which can be used to wrap non GD OS applications with GD technology allowing you to secure your applications without the need for additional pro gramming or access to source code GW resides on a machine belonging to your organization H HTML CSS JS Hypertext Markup Language Cascading Style Sheet and JavaScript which are the languages used to code applications in the Adobe PhoneGap MEAP I IDE Integrated Development Environment IOPS Input Output Operations Per Second pronounced eye ops is a common performance meas urement used to benchmark computer storage devices like hard disk drives HDD solid state drives SSD and storage area networks SAN As with any benchmark IOPS numbers pub lished by storage device manufacturers do not guarantee real world application performance ISV Indepdent Software Vendor a third party software developer or reseller who has executed a part nership agreement with Good J JKS Java keystore JSON JavaScript Object Notation the format used for AppKinetics service definitions files JSON is a standard Good Work 67 em Good K KCD Kerberos Constrained Delegation A single sign on feature that enables an end user to be authen ticated by an application server that uses Kerberos without the need for entry of further cre dentials KDC Key Distribution Center A logical component of the Kerberos infrastructure L LDAP Lightweight Direc
10. May8 2015 12 32PM 18 3 KB 6 Tapafileto download and open it A indicates that the file has already been downloaded Good Work Managing Your Documents Good ry GMM Ports 5 29 15 doc May 29 2015 8 34 AM 420KB Passport identity card certification GMM Ports 2 doc confirming your identity Jun4 2015 11 20AM 420KB M MERE certification doc docx y i ae yim a cwm oan ag F H Eum Gum 3 e so A pr 2 2015 1 28 PM 31 1 KB iac aR Er MESA LA pe HOS Ce Gg a Lem QesH Un Ve hare Rd ny Desissgtuss Mn ns compiere a Lea A Usb RT peg Da Cesrieal f j y Sheet2 0 docx Rei 12 32PM 183KB l ay gt jt Sheet docx Pay 7 2015 7 44 AM 174 7 KB FORM Good Mutual NDA May 23 2015 7 12 AM 251KB GMM Ports test docx May 23 2015 7 13 AM 188KB E TE GMM Ports docx May 12 2015 5 38 AM 21 0 KB T 7 Tap Share at the top of the displayed file to open it in a different app on your device as allowed by your user policy Or tap Save to store a local copy of the file in your Local Docs ced Good Work Pye se Good Work SHARP AVE A A A L A be zu 7 A U cM Travel A f vw f D D Good Work Internal certification doc docx e Jun 6 2015 11 51 AM 31 1 KB Passport identity card Ct Ai e Add to Dropbox Passport identity card certificat confirming your identity confirming your identity
11. 1 Tap the file type icon of each item to include 2 Tap in the bottom left of the screen to reveal your options which include Email attaching your selections to an email See Managing Email Share to open the file in a different app on the device as permitted by your IT policy This option only works when a single file is selected Compress files to Zip create a compressed zip file archive of the selected files for economy which you can then send as a single attachment You can also zip a single file when desired Delete removes the selected files from the file share when your permissions allow Deselect unchecks a previously selected item Good Work 48 Managing Your Documents Good amp H mA Blank For 5 Mm EM BlenFo CO Mm AUTO CLAIM FORM pdf a fwA pdf E oct 31 2014 8 43 PM 588KB t Oct31 2014 8 44 PM 102 7KB fw4 pdf J Good Mutual NDA Form pdf CC 0ct31 2014 8 44PM 102 7KB E A en if Hioe 31 2014 8 43PM 74 9 KB Good Mutual NDA Form pdf IP Assignment pdf oct 31 2014 8 43 PM 74 9 KB 4 oct31 2014 840 PM 1021KB 5 2 5 E f L1 nmm IP Assignment pdf Property Loss Prevention si Qct31 2014 amp 40PM 102 1KB Hloe 31 2014 7 44PM 184 7KB Email evention SampleLegalAgreen aM 1847KB te Det 31 2014 8 43 PM ER Info Share e ement pdf z Delet e _ Sto ck Offering pdf NUES Compress files to Zip 10 8KB me 0ct31 2014 743PM Email Delete f Sampl
12. 61 Unavailability Roaming Restrictions ssiiuisssuuuuulsslellllllsllllsss e eee m Iss ee cece eee eeeeeee 61 Data Storage and Aging 22 22 22 cece cece cee cece ee eee eee eee cece eect cece eee ee eee eeeeeeeeeees 62 Exchange ActiveSync EAS Search Limits uuuuuuuuuueuelulsssellllslsenn cece eeeeeeeeeeeeees 62 ActiveSync Search Commande 62 Compose Email Recipient Search 62 Corio M 63 Good Work vi Welcome to the World of Secure Mobile Collaboration Good Welcome to the World of Secure Mobile Collaboration Congratulations on choosing the Good Work app for your mobile device Good Work now provides you with a secure synchronized connection to your company email account so you can send and receive email view attachments manage your calendar and even look up and add important contacts while away from your desk and on the go From the Good Work Launcher your can also launch all your other permitted Good Dynamics apps that are installed and activated on your device In concert with these other Good mobile applications and services for Android Good Work leverages push notifications to instantly alert you to new mail and IM chat requests from colleagues The Presence feature shows you who among your contacts is available for online communication who s busy and who s offline Easy to use and
13. Back button save the new settings and or exit back to the Launchpad Tap X in the Launcher to exit Settings Changing Settings in Alerts Hub e Tap Alerts Hub then tap an existing rule to edit it or to create a new rule 1 Under Name the alert enter a name for this alert that makes it unique and easy to find among your collection of alerts Good Work 58 Opening a Voltage SecureMail Attachment 2 Under Choose alert styles a tap Alert Tone then choose from the list of available tones and and tap OK b Slidethe Vibrate control to ON or OFF as desired 3 Under Add filters a Tapin the Sender email field and enter a search string b From your organization s Global Address List GAL search results select a contact to associate with this rule adding as many contacts as you like c Slide High Importance to ON to apply the rule to only those messages marked important by the sender d Tap Add subject keyword to apply this rule to only those messages that contain the specified keyword s in the Subject line Tap the return key to add multiple entries e Tap Done to save your changes See also Managing Your Alerts Hub Opening a Voltage SecureMail Attachment Used by many organizations SecureMail is an email protection service developed by Voltage Security Inc that provides email encryption With each secure email there is an HTML attachment named message zdm html that furnishes access to the Zero Download Messe
14. Jun 19 2015 12 25 PM B Delete H Add to Offline Archive 3 zip a ne Jun 19 2015 12 26 PM Tu Email I Archive zip gt Shar Jun 2 2015 9 17 PM 42 4 KB 4 Blank Forms Bl oct 31 2014 7 43 PM Company Description 12 s r Ze Jun 3 2014 12 19 PM 353KB mi Tip In an open file tap in the upper right to select Add to Offline Files To remove a file from Offline Files 1 Tap the file s adjacent 2 Tap Remove from Offline and the copy is deleted The latest online version of the file is unaffected Adding a New Data Source Depending on your Docs permissions when your Good Work admin is unavailable to assist you can add new files shares and SharePoint sites directly from your device if you have been already been granted authorized access to the share or site You will first need the following for a File Share and SharePoint data source respectively Good Work 52 Managing Your Documents Good ry e File Share your enterprise intranet path to the share e SharePoint the fully qualified URL of the SharePoint site If a Secure connection is enabled recommended the protocol is https Otherwise the protocol is http To add a new file share or SharePoint site 1 Open Docs from the Launcher then tap either File Share or SharePoint 2 Tap F near the top of the screen then add the new source information as indicated Add new Source Add new Source Mame Path Example Example
15. To forward the meeting invitation to others not currently on the list Just click nb at the upper right of the screen and a new email form pre populated with the event name in the subject line is presented ready for you to add new recipients To view contact information for any of the required attendees 1 Tap the name or picture avatar of the individual under Required then 2 Send an email 3 Sendatext message 4 Dialthe contact s telephone number if your Android device is properly equipped and connected to a carrier 5 Edit the contact information d In Maggie Horton UAE AO H EMA LEAS DR 5 E5185 mhortonievomlab com I TENOIM E Yes Maybe No a 408 555 3 37 EX Erdal t MOBILE i REI 408 395 7331 Ce mhortonimevomladu Gibson NICKNAME Maggie Horton LE ah Las sd Klek assisa WEKSITE Good Work 37 Managing Your Calendar Good amp Adding an Event To add a new event with yourself as the organizer 1 Choose one of three methods a Tap in the upper right of the screen then select New event b In Day view or Month view tap the start hour you want then tap it again c Usethe Quick Create Tool Tap in the Event name field and enter a meeting identifier Tap in the Location field and enter a location for the meeting or appointment Tap From to set change the start date Tap the adjacent start time field to set change the start time Tap ALL DAY to reser
16. completely empty To learn how to create your initial folder s within docs see Creating a New Folder Good Work 42 Managing Your Documents Good ry View Folder Tree D mmm Add a folder Sd Access Data Sources e sood Local Doc Golf Sort ascending descending Local Docs M Name Pickfrom Gallery W Date Take Picture E Marketing Oo Size s File Share Jan 14 2015 6 12 PM S Type SharePoint Pending Uploads m Sl 740 SalesPresentation Open Toolbar Jan 14 2015 6 16 PM 4 5 MB 0 H a 4 e B e Toopen afolder or a file just tap it e To add a folder tap WI then give it a name and tap OK e For quick top down access to your folder structure parent children tap A e To sort your files according to the available criteria tap e To open your toolbar of shortcuts tap the file s corresponding on the right o Info summarizes the file folder s properties in terms of when created location on the device and its size Additional options are available here to delete the file rename it or include it as an attachment in a new email o Delete removes the file or folder from the Good Work Docs secure container o Rename lets you rename the file o Email includes the file as an attachment in a new email message See Composing a New Email o Share opensthe file in another compatible app on your device in accordance with the p
17. from the available list of folders and mailboxes by tapping one Inbox CO z Perri jane Wright 10 Er PE ening rescheduled hicha Sound jd ME ber end adi dary boda and at ir Starred E Unread 548 Scott Marmen 15 230 PM Days of mail to sync ru Today Michael Actually before we amp Drafts G grab anter from the customer do wie Use account default Gina Cord 13 153 PM iid Outbox iPad Request Michael Fm pecomemending anion sie training the EJ Sent Last day Scott Marmen 26 EP TI PM Last three days Organization Anncgncemaent Masch sl u Trash y wanted Ire veo qwe of the Eric Jones 10 EM PM Lab Dear Michael The hatfooes Fase Engineering Eiri TT mi ras Curs DOR a Rate Drei Eric Jones 5 J N Hee geng were added Dear Michael i Do yo haras a repori that oetara i Legal Gi OCC EH T fI EgleT Amarna p CH LE iz P L 2 Tap t in the upper right of the screen then tap Sync options Last week a Last two weeks Company C Last month Junk E Mail perations 3 Select the number of days of mail to sync by tapping the one you want The account default is set by your IT administrator but is typically Last two weeks Good Work 18 Managing Email 4 Tap Cancel to keep the previous setting or tap your device Back button to return to the email folder or mailbox Changing Your Email Settings Whenever you like you can ac
18. navigate intuitively stepwise instructions for all the app s features are included in this guide No special training is necessary If you ve got an Android smartphone or tablet you re ready to get started It all begins with downloading the app and activating it on your device s Getting Started App Installation and Setup As soon as your IT administrator adds you to the system you ll receive an email message telling you to download the Good app from Google Play if you haven t done so already Included in this email will be your registered corporate email account and the 15 digit access key you ll need to activate the app after it s installed With your activation email handy here s what to do 1 Make sure you Android device is fully charged and that it has a strong wireless connection 2 Onyour Android device click the link to the Google Play included in your invitation email or go directly to Google Play and enter a search for Good Work then download the Good Work app by tapping INSTALL INSTALI When you do you ll be asked to accept the Good Work s device access requirements 3 Tap Accept and Good Work is automatically downloaded and installed on your device 4 Once installation completes tap OPEN then enter your Email Address and your Access Key from your email invitation and tap Go 5 When secure communications have been established set your application Password and confirm it then click Good Work 1
19. the console and on your device s 5 Enter a Storage Type either File Share or SharePoint 6 Enterthe Path in accordance with the format indicated by the example Good Enterprise Mobility Server MY REPOSITORIES My Repositories New Display Name Sales Resources Storage Type SharePoint T Fath http sp13 93 qagood com gemsdocs Example https resources mycompany com Cancel Save Good Work 54 Using the Quick Create Tool 7 Click Save Your new user defined repository is now listed and will be available on your device the next time login to Good Work To remove a repository just click the X next to it Hello Bhaskar User 2 Sign Out Good Enterprise Mobility Server MY REPOSITORIES Add Repository HAME PATH DEFINED BY BK Repo http cop sp10 copiunqa qagood com 3030 Admin Sales Resources http sp13 93 qagood com gemsdocs Using the Quick Create Tool When you re in a hurry Good Works is there for you with a Quick Create tool in the Launcher Just tap Em at the bottom left of the Good Work Launcher then select a shortcut to compose a new email schedule a new event or add a new contact Jeffery Bryant VIP VIP Michael Lemanski Create new Email Fri May 1 2015 700 AM Fri May 1 2015 10 00 AM 4 4 geg Ss Pacific Daylight Time GMT 7 d P Reguireg ptiona Changing Your Good Work Application Settings LA You can access your Good Work application s
20. to let you know who s available and who s not when new mail arrives whether or not you ve read a message its level of importance and when a meeting or appointment is soon to begin Presence The Presence indicator shows you the current online status of your enterprise colleagues those who have an active account on Microsoft Lync If your enterprise doesn t use Lync for IM and desktop collaboration the Good Work Presence indicator will not be visible Situated on the lower right of the contact s photo or initials if a photo is unavailable the Presence indicator shows the current work status of the contact e _ 6 Available Ricki Justice 9 57 AM Mobility Updates Michael Attached please find the list of hotel confirmations i Busy Do Not Disturb B Away 2 Ofline Good Work 7 Understanding Indicators and Alerts Good ry New Unread Mail Unread mail is indicated with a blue subject beneath the name of the sender which is boldface in black When the message has been opened read the sender s name and the subject are listed in gray Ricki Justice 9 57 AM Unread e Mobility Updates Michael Attached please find the list of hotel confirmations r s D ul Lis tice a a e ee a G ee Read b essi E 1 T i d Meeting Appointment A calendar icon _ next to the sender s name indicates that this is a meeting invitation or related to a calendar event Meeting Invitations App
21. your choice at GMT n Erases your calendar search history NOTIFICATIONS and REMINDERS Enabled turns on notifications Disabled turns notification off Sets the notification alert sound choose from the list then tap OK 57 Changing Your Good Work Application Settings Good Vibrate Enabled turns on vibration alert to coincide with sound Disabled turns off vibration for notifications Pop up notification Enabled turns on pop up displays of event notifications and reminders Disabled turns off display of pop up notifications Default reminder time Sets the default reminder time for event notifications choose from None or intervals as little as 0 minutes all the way to 1 week before the event is scheduled to begin Quick responses Allows you to edit four quick responses you can include when emailing event attendees Changing Your Contact Settings Currently you have the option to sort your contacts by either Family name or Given name To change the sort criterion 1 Tap Sort list by 2 Choosethe sort order you prefer Au Contacts Settings Sort list by Formaty name Enable con Bo native v Sort list by Grven name a Family name You can also enable synchronization of your Good Work contacts with your native contacts list Just tap Enable contact sync to native A checkmark indicates that this feature is enabled To turn off synchronization tap again and the checkmark is removed Tap your device
22. 1 From your Inbox or other mailbox tap in the upper left of the screen Tap S in the upper right of the Folders display 2 3 Tapa mailbox folder to select deselect it a checkmark indicates a selected folder 4 Tap to save your changes Good Work 22 Managing Email 1 i C Touch a sender image to i select that conversation F r we rr BR Inbox Se OQ f Y ME miemanski pevomla x Wednesday Meeting Tommy Dubel Michael Thank you I have just received 9 52 AM SE Mgmt Call Notes Chad Ballena Guys just wanted to follow up on aur 5 15 AM Mobility Research Earl Haigh Guys Can you see the question from th 2 38 AM Upload info 8 38 AM Neal Harmon Dear Michael Here is where we are as n FW Possible opportunity Charlotte Poltorak All That far out calendar is wigeiopen s 8 31 AM Follow up 8 01 AM Removing Deleted Items Inbox T WE milemanski evomlab com INBOX Inbox SMART FOLDERS VIP 33 High Priority 46 P Flagged Unread 767 ALL FOLDERS fa Drafts 1 LI Outbox gt Sent B Trash a To empty your Trash folder and permanently remove deleted items 1 Tap Zin the upper left of the screen then tap the Trash folder 2 Tap then tap Empty Trash lt lt T Inbox Pa Trash d H Ms IT miemanski evomla Pa Q 2 T B mlemanski evomlab com gr PED uar E i select that conve
23. 1 Tap the Add field button Select from the available categories by tapping one Enter the information Assign it to an appropriate category if applicable Tap Add new to enter another field of the same type Repeat from Step 1 to add a different type of field Sh OE ue d eS HM Tap Done when finished to save your changes FarTech Consultants LLP Account Exec P MAR Horr d katypifartech com ji Jal ho Hd Add field Good Work 29 Managing Contacts Good ry Editing Contact Information To change some or all of a contact s existing information 1 Tap i inthe upper right of the Contact screen 2 Tap Edit E ka Edit Nn Delete II Make VIP LI J rm EMAIL katypiifartech com PHONE 555 833 4765 z 555 423 8642 WEBSITE ww fartech co ADDRESS en ms 3 Times Square 36th Floor Suite 3650 Riese meh ki LD 3 Use the following methods to make changes e Tapin a field to change it e Tap Xremove afield e Tap Add new to make another field of the same type another phone number another email address another street address and so forth e Tap the Add new button to create a field of an available type that hasn t been used so far e Tap Done to save your changes Deleting a Contact To delete a contact 1 Open the Contact record see Opening and Viewing a Contact 2 Tap then tap Delete 3 Confirm the deletion by tapping OK Tap Cancel to
24. D Runtime on the mobile device and the GD enterprise servers behind the firewall GD Runtime The component that is embedded in a mobile application to enable its connection to the GD plat form and container Every GD application includes an instance of the Good Dynamics Runtime Alternative form Good Dynamics Runtime GD SDK Good Dynamics Software Development Kit The products that enable developers to build GD applications from source code in the native programming languages of the mobile platform Native source code includes for example Objective C on 10S and Java on Android Other forms Good Dynamics SDK Good Dynamics Software Development Kit GD Shared Services Framework for collaboration that includes Application Based Services and Server Based Ser vices Both types of service use a consumer provider model The consumer is always a GD Good Work 65 em ooa application The provider of an application based service will also be a GD application The pro vider of a server based service will be an application server Alternative forms GD Shared Ser vices Good Dynamics Shared Services Framework GD Shared Services Framework Shared Services Framework GD Wrapped Application An application in which the GD Runtime has been embedded by using the GD Wrapping process Other form Good Dynamics Wrapped Application GD Wrapping The product for embedding the GD Runtime in a mobile application executable without requiring access to applicat
25. EO BEC ETT D A Day 9 5 65 e 8 9 10 II UL e e 1 Oct October 17 19 2 2 2 2 2 25 PM Meeting AM Rd d i dr 18 E 31 19 D Meeting 955 1055 AM POT Day Week Month Agenda Nodecision Illi Confirmedor Tentative Declined not attending Opening a Scheduled Event Tap a calendar event to view its details Meeting invitations can also be accepted or declined The event record will contain all the meeting information furnished by the Event Organizer including required attendees conference URLs and phone numbers and important notes concerning the agenda and how to prepare To open an event and display the meeting particulars 1 Tapthe event 2 Change whether you will attend or not applies to meetings you are invited to as a guest by tapping one of the options Yes Maybe or No If your device is a phone tap the meeting teleconference number to dial 4 If aweb conference URL is provided that is supported by your device just tap to open it in the browser on your device 5 Send an email to the other invitees by tapping amp amp then select a quick response or create or create a different message 6 Set change when you want to be reminded of this meeting beforehand by tapping l then select a new time by tapping it 7 Remove the reminder by tapping X Good Work 35 Managing Your Calendar DctoberB 7 D e n Joshua Gibson Special instructi
26. Good amp Good Work Client User Guide for Android Devices Product Version 1 5 Doc Rev 1 5 1 Issued 31 Aug 15 Last Updated 10 Nov 15 Good Work Good amp Legal Notice This document as well as all accompanying documents for this product is published by Good Technology Corporation Good Good may have patents or pending patent applications trademarks copyrights and other intellectual property rights covering the subject matter in these documents The furnishing of this or any other document does not in any way imply any license to these or other intellectual properties except as expressly provided in written license agreements with Good This document is for the use of licensed or authorized users only No part of this document may be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Good Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Good The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance wit
27. Incoming settings sets changes username password and other incoming server settings Caution Change Incoming settings at your own risk and only in conjunction with instructions issued directly to you by your IT administrator The wrong values will result in loss of access to your enterprise Exchange account from the device Good Work 20 Managing Email Good ry Account name miemanski evomlab com Your name Last day Signature Sent with Good Work www good com Q Last three days Quick responses Q Last week Edit text that you frequently insert when composing email 8 Last two weeks Qut of office Q Last month Configure out of office Empty trash folder Data usage Days to sync Cu Last two weeks A hn ril Saving Attachments Good Work now lets you securely save files attached to emails in a containerized Docs repository on your device To save an email attachment to the device 1 In the open message containing the attachment s tap an attachment to open it or tap at the far right Changing Your Email Settings of the attachment 2 Tap Save to store the attached file in your device s secure container 3 Tap Share to open the attachment in a different app on your device PS E pm BB coodwor SHARE Sales Summit KODAK s1740 Capture System Manfreddy Jones Complete action using weg e E vt Ta me Pres ary emere Lagu bee Zen t Barra Eo Add to Dropbox Here your
28. It also returns the total match You can then refine your filter to get the relevant data into the top 100 entries GAL to find contacts recipients in GAL up to 100 entries Compose Email Recipient Search Less than 3 chars Combine data from Local Contacts DB data from GCSCRecipient table in DB More than 3 chars Use GAL Search see above Good Work 62 em Ep Glossary A Access Key Part of the activation key that is different for every GD application activation Access keys consist of 15 letters and numbers Access keys are generated by the enterprise GC server Activation Key All the credentials necessary for activation of a GD application for an end user The necessary cre dentials are a provisioning ID and an access key AD Active Directory ADSI Active Directory Services Interface ADT Plugin Android Development Tools Plugin Affinities The feature that enables enterprises to allocate their GP servers between their GC servers and their application servers Allocation can be an absolute division or based on a priority order or both Application Policies The feature that enables GD application developers to add policies that are specific to their applic ation to a GC server Application policies are defined by developers using an XML file format Application Based Service A GD shared service that is provided by GD applications An application based service uses Good Dynamics AppKinetics for communication
29. Navigating Good amp Go 6 Enter your corporate email account Password and tap Next r n m inbox C Good al Gig Account setup E B inkin Provide your login credentials and tap Next mlernanski evomlab cam Tap to navigate B sse Repl amnes AISLGtLLete tele lalwlelritiyfulilolp lalsidirlginlilxklu HARARE a Srp a B 7 Finally as indicated tap the Good launcher to begin using the app Navigating The first thing you ll see is your Inbox From top to bottom here s how to find your way around Good Work 2 Using the Good Launcher Select mailbox folder G Inbox mlemanski mevomla Lei 9 New unread message DEE subject in blue D Presence indicator Compose new message e O Refresh Sync options RE EVO 4 32 PM Audrey Hauffe Hiroaki Did you approve my request for Roadmap Discussion 4 02 PM Jeffery Bryant All The installation process was review RE SE Mgmt Call Notes 4 02 PM Chad Ballena Hello Michael Please provide any custo FW Good meeting follow up 2 25PM Ann Carr All My apologies for being late to the m RE Good meeting follow up 2 48PM Laura Zelmar All As part of our evolving sales enable FW Beta programs pleas 231 PM Diane Mclaughlin Team just wanted to follow up imour Launcher To get right to instructions and description
30. Point site and whether or not you ve also installed and activated the necessary supporting software like Good Share to locate it on an enterprise server To include an attachment 1 Open a new email or reply to forward an existing email 2 Tap at the upper right of the screen the tap Attach file 3 Tap the paperclip icon on the Subject line Note The paperclip is gray if there are no attachments and red when there s at least one eee Compose gt miemanski e Attach file a 1 a Discard Select the source Sent with Goot Settings i Photo library www good ca Insert quick response Oo Takea picture De Seet rette Fe nesnnnnnnn zn ell dell GGR LlctJelelehe v con pone 4 Tap one of the options presented e Photo Library access your native Photo repository so you can choose an existing picture file e Take Photo activate your device s camera As soon as you snap a picture it is added to your message as an attachment Docs open Good Work Docs so you can choose a file stored in your device s secure container See Managing Your Documents for additional guidance If you haven t already done so once you ve addressed the email given it a subject and composed your message it s ready to send with your selected attachments included Good Work 15 Managing Email Deleting an Email ET Removing an email from a mailbox using the S tool or swiping an email li
31. Wiser Marne rare http SharePamntServer Cancel Cancel 3 Tap OK If the path is verified and a connection is made then the new source will now be listed under either File Share or SharePoint by the name you have given it Using the Docs Self Service Web Console Very similar to the method for adding user defined repositories on from the device see Adding a New Data Source authorized users can conveniently login to a GEMS Docs Self Service Web Console from a browser on their office workstation or laptop to add user defined File Share and SharePoint repositories The self service console is included in your GEMS installation and automatically configured with the Docs service in the GEMS Dashboard The URL is http gems server fqdn port docsconsole Contact your GEMS Good Work administrator for the specific URL in your environment To login and use the Docs Self Service Console 1 In your workstation browser enter the URL provided by your administrator 2 Login with your AD credentials Username Password and Domain Good Work 53 Managing Your Documents Hello Username Password Domain 3 Click Add Repository to define a new data source Hello Bhaskar User2 Sign Out Good Enterprise Mobility Server MY REPOSITORIES Q Add Repository NAME PATH DEFINED BY BK Repo http cop sp10 copiunqa qagood com 3030 Admin 4 Entera Display Name this is what will be displayed in repository lists in
32. abort the delete Good Work 30 Managing Contacts Good ry This contact will be deleted Making a VIP Contact Adding a contact your VIP list means you ll receive special alerts when messages are received from this individual A VIP is listed in blue with a blur star to distinguish it from other contacts To add a contact to your VIP list 1 Open the Contact record see Opening and Viewing a Contact 2 Tap i then tap Make VIP 3 Confirm the VIP notification override of your current phone sound settings by tapping OK You can automatically review change your VIP Settings by tapping Change settings deb VIP Settings Alert sound wt Vibrate wt Override system sound settings The VIP notification will override current phone sound settings 4 After reviewing changing your VIP Settings tap your device s Back button to return to the contact screen E wd Katy Pryce vie Good Work 31 Managing Contacts Good ry Sending an Email to a Contact To send an email to a contact whose record is open in Good Work Tap the email address The recipient s email address is automatically populated in new blank message Now just follow the remaining instructions in Composing a New Email E Katy Pryce vr EM LHEHOWMN EMAIL katypinfart PHONE Sending a Text Message To send an insecure native IM message to a contact s phone 1 Tap ES next to the contact s phone number Make sure t
33. am Sed nisi Nulla quis sem at nibh elementum imperdiet Duis sagittis ipsum Praesent mauris Fusce mc bellus sed augue semper porta Lorem ipsum dolor eut amet consecetur adqpiszing elit Mawis massa Vestibulum lacinia arcu eget nulli Glass npben ioci Sage acd libora bosqueni per conubia headin per inceptos himen Dunnur sodales ligula in libera Sed degnissim Lacinia nunc Lorem isum defor ait amer consechiur dipiecing eit Curazur tortor Pellentesque n t Aenean someone who is not a previous recipient www gaed com www gaod car t Note Even after the compose form opens you can change how your reply is addressed Reply Reply AII or Forward by tapping 4 near the top of the screen 3 The compose form opens with the recipients and subject line already populated for Reply and Reply All blank for Forward and the existing discussion thread appended ready for you to compose your reply 4 Include an attachment or expand the Cc Bcc fields to add more recipients by tapping near the top right of Good Work 14 Managing Email Good ry the screen 5 After composing your message tap P Sending Attachments Including attachments in an email is quick and easy The type of files and links you can attach in a secure Good Work Email message largely depends on where the source is located on the device on an enterprise file share or Share
34. an email 1 Openan email received from the contact for whom you re looking 2 Tapthe sender s photo or avatar in the address block or If not already in your Contacts add the sender See Adding a Contact for details T s zw saw E Password Reset Request Password Reset Request Trevor Cooney e Fp EMA tcooneyisevomlab com PONE Hi Preni IU7 555 44 7 Lor cur reg cole goes thet neport presses Cribcal Paagi anto thet kipin of DRA applcatong ad a iir Mh baped on CUTE use dada colecbed Irem more than AT0 555 7 36 Ce Si oe kreeg 150 cert LOI gt kd qu amet cee tet k n M GR eh Phapeligt dec m Fee bas Geet BoP eer Gc ad dean Ms PH welt lover tes sad 3 Sir Gu ad webbie vitse bero tbe gien i d l iter v4 greet conpecietur ape et Duepque bet Jeep A 8 gr nn matter ee Tah Mola a lb HICEHAME m tt inheger tale hera mi geli condena inher Re deua dorior hunc ped i TE uar ruinam ee tt C G f Morte focus menm Lew eet Vermgsus pubs mew ka WERSITE om TI 3 Swipe up to view additional information for this contact Good Work 24 Managing Contacts Adding a Contact Good amp There are multiple points from which you can add a new contact e Froman email message e With a Quick Create shortcut in the Launcher e In Good People the contacts application within Good Work To add a contact from an email message 1 Tapthe sender s photo or avatar If the sender is not alread
35. are construction A UUID is simply a 128 bit value The meaning of each bit is defined by any of several variants For human readable display many systems use a canonical format using hexadecimal text with inserted hyphen characters For example de305d54 75b4 43 1 b adb2 eb6b9e546014 The intent of UUIDs is to enable distributed systems to uniquely identify information without significant central coordin ation Ux User Experience Good Work 70
36. cess your Email Settings to see how they re set and to change them You can access these settings in the following ways a From the new email Compose screen tap then select Settings b From anywhere tap the o then tap L 7 and select Email Next choose either General settings or your personal account settings by tapping your selection By default your personal account settings are labeled with your enterprise email address but you can change this as desired General Settings To turn a setting on off tap its checkbox A checkmark means the setting is enabled As shown you can control how your email is handled on the device via the following settings Confirm before deleting issues a prompt to verify your wish to delete an email Confirm before sending issues a prompt to confirm that you really want to send an email as is To cancel the send tap your device s Back button Auto advance sets your preference for advancing to the next chronologically adjacent email after a delete Your choices are Newer Older or next in a Conversation list Sender Image controls whether the photo image of the sender is displayed next to the name in a conversation list Reply all addresses your reply to all recipients by default Swipe to delete allows you to delete an email from the list by swiping left or right on the item whereupon you are given the opportunity to UNDO the action Organize by thread groups emails by common
37. coverage you will receive a notification indicating that your company does not allow use of the application while roaming Tap Use Offline to continue using Good Work with access to files stored in your device s secure container New mail and calendar sync functions will be suspended until you reach an area with wireless coverage offered by your carrier If your organization allows roaming under your particular split billing arrangement and depending on your location especially when you engage in international travel your wireless carrier also known as an operator will typically issue a warning when you reach a certain percentage of your data roaming limit For example the EU regulated threshold is 8096 but the threshold varies in other parts of the world Moreover your mobile Good Work 61 Data Storage and Aging Good amp internet connection may be cut off once the limit 100 has been reached unless you indicate that you want to continue data roaming during that particular month thereby agreeing to any additional charges imposed Hence when your carrier imposed roaming threshold or limit is reached you will be responsible for any roaming charges that may apply Data Storage and Aging Personal information and email on your Android device is stored indefinitely with the following limitations and exceptions e The storage limit for Good Work data mail calendar and contacts depends on available memory on your devic
38. ct from Default Private or Public Default is the default setting for your Outlook account either Private or Public which when set here in Good Work will override the default setting Private means that only your contacts can see your presence information Public means everyone in the enterprise can see it Good Work 39 Managing Your Calendar Good ry 15 When all the information has been filled in tap DONEat the top right of the screen Cancel aborts the event addition or any changes since it was last saved The new event is now added to your Calendar and invitations are emailed to your invitees from whom you will typically receive an acceptance email or one declining the invitation due to conflicts Editing an Event To edit a scheduled event for which you are the organizer 1 Tapthe event to open it see Opening a Scheduled Event then tap to edit this event s details 2 If this is a recurring event select either of the following two options a Tap Change only this event to modify a single occurrence b Tap Change all events in the series to modify all occurrences Change only this event Change all events in the series 3 Change the start or end date or both by tapping the respective date field and then selecting a new day from the displayed monthly calendars Swipe up down to scroll to a different month Good Work A0 Managing Your Documents 6 15 4 Changethe start or end time or both by ta
39. e Email aging is based on the sync window which you define e g 1 day 3 days 1 week 2 weeks or 1 month see Changing Your Application Settings for details However there is a display limitation in the current v1 1 for Android release to the extent that each folder will only display up to 1 500 emails starting with the most recent e Ininitially synchronizing your Calendar the timeframe is set to the two 2 weeks previous plus all future events There is no practical limit on the size of your Calendar although it can only use as much as the Android operating system allocates to it e There is no limit on the number of contacts stored Good Work does not preallocate storage and is limited only to the amount of storage allocated to it by the Android OS e Good Work for Android does not cache email attachments e The maximum length of an email is 200 KB If your device ever runs out of space for new contacts you must delete existing contacts to make room for the new ones Be sure to do this from the device not from your desktop business account To preserve contacts before deleting them from the device use the Export feature on your desktop or laptop Note that you must first export the data from your business account and your desktop or laptop before deleting it from your mobile device Exchange ActiveSync EAS Search Limits ActiveSync Search Command Mailbox email search 100 limit Search will return the top 100 entries
40. e of your primary Good Work components switches you to one of the following e Email e Calendar e Contacts e Docs Optional apps designed to seamlessly integrate with Good Work for extra horsepower right out of the gate include e Good Connect for Chat IM requires installation free download from the Google Play e Good Access Secure Browser requires installation free download from the Google Play e Any GD powered app installed on your device that subscribes to Good Enterprise Services contact your Good Work administrator for details In addition a growing ecosystem of secure Good Dynamics apps designed to maximize your mobile productivity is available from Good and its certified partners in the Good Dynamics Marketplace Contact your IT Department or enterprise mobility office to see if these apps are available to you For now just tap any app on the Launcher to open it These and other Good Dynamics applications require special configuration of access and use permission by your IT administrator if not currently provided Good Work 4 Using the Good Launcher ER Inbox Q bal 3E miemanski evomia Management Call Notes 11 06 AM Diane Mclaughlin Michael just spoke to Matt and he s pr Legal Request 10 59 AM Wayne Brown All Here is the drawing currently woul Wednesday Meeting 10 29 AM Kristi Bond Guys Here is the drawing currently wo Salesforce com Update Earl Haigh Guys Thanks again
41. e pptx Share 324KB si Qct31 2014 44 PM 7279 KB a Deselect 3 1 selected items e bal F d sele ted items V j s a E Single Selection Multiple Selections Accessing You SharePoint Sites Access to your enterprise SharePoint sites gives you even more channels for near instant mobile collaboration with your enterprise team members Heavily used by organizations large and small for on demand file sharing and updating SharePoint is a web application framework developed by Microsoft that integrates intranet content management and document management onto a holistic platform It is still important to remember however that SharePoint isn t something you buy and install on your own desktop but rather a backend system that ties all your users PCs and mobile devices together allowing them all to communicate and synchronize their efforts The basic goal is to make it possible for an organization with a hundred or even a thousand employees spread all over the region or the world to work together with the same level of agility and coordination as a company with ten people working out of a single office You access and manage your SharePoint data sources in the same way as your enterprise file shares However with SharePoint if you have been granted the corresponding permissions you can check in and check out files For guidance on the fundamentals of multi author sharing consult your Microsoft Office SharePoint train
42. espond Der Mischa Ani wit WI set Tor as m eal a mlemaizki T A ki Scott Marmen 15 sao PM WFH Today Mahal Actually befoce we grab anything from the customer da we Gina Cord 13 t5 PM iPad Request Michiel Fen Peer ered n onse rg Ue Scott Marmen 75 we IGFM Organization Ancien Mech ei veduibied Do fruder yi aane of the Eric Jones 10 Lab Dear Mecha The hotfones Fave been Apple mi thet customer site mn Eric Jones 6 UG th ne Mes fens were added Dear Michael Do you haee a report that eetuma ALIE in 16 Managing Email Good ry To see what s in your Trash folder 1 Tap at the upper left hand corner of any mailbox or email folder 2 Tap Trash to open the folder z ES Trash P if eign ghd Lynne We n P bili y Ge Hi INBOX NR chai An erg nad Eu nbox 544 Scott Mammen 15 FH Today Michael Sciual y betore we grab anytheng fr en the customer do we RECENT FOLDERS KR GOD AN E Gina Cord 13 PEI PM Junk E Mail iPad Fequest Michael fen SEH necomenendag an pn ise rosa the Scott Marmen 26 ED l1 8W pe dde Delete these 4 conversations e Organization Announcement Michael Wr Starred y e aggie Ho rton winie b gt make pou devare of the S men E Cancel UV OS Sg Unread 554 4 b Marilyn Lambert Drafts poken i Eric Jones 10 ae Pu E i vI utbox I Las Dear Mechel The hiis Pons been agers t ras cug
43. ettings from the Launchpad Just tap L I at the bottom center of the Launchpad Good Work 55 Changing Your Good Work Application Settings P Inbox Q P milemanski evomla T Diane Melaughlin yoke to Matt and he s pr 9 Management Call Notes Michael just s A Michael Lemanski oaser for Good i gt Settings Email e Calendar dt Contacts VIP Alerts Hub About To view or change your application settings tap an option then follow instructions in the corresponding linked topics below b Changing Your Email Settings e General Settings e Account Settings gt Changing Your Calendar Settings b Changing Your Contact Settings b Changing Settings in Alerts Hub Changing You Calendar Settings Pa Access your Calendar settings by tapping E at the bottom center of the Launchpad Your Good Calendar settings give you a large measure of control over how your schedule is displayed and how meeting and appointment notifications are received Good Work 56 Changing Your Good Work Application Settings EE C Jeffery Bryant Michael Lemanski E mail Contacts Fl a Appstore n Polaris Office Notate for Good for Good coo Settings coo Calendar Settings z General settings Email General settings CALENDAR VIEW SETTING B E About Calendar TI Hide declined events d f 1 i Show week number v 22 Contacts Week starts on VIP Locale defa
44. for your time Belo Demo Sequence 9 52 AM Bob Lee Guys Did you approve my request for a Tier 1 Support Process 9 15 AM Diane Wright Dear Michael Took a stab at the MSM i Wednesday April 15 2015 4 E Docs Se 36 contacts Marketing o Jan 14 2015 6 12 PM Jessica Baicker g 1740 SalesPresentation VP Marketing Jeff Black o Ja e Senior Counsel Info Deme Hencume Email jblack evomlab com Kristi Bond VP Corporate Communications io kbond evomlab com Wayne Brown Chief Mobility Officer YQ wayne brown evomlab com Jeffery Bryant Strategic Account Manager jeffery bryant evomlab com Sarah Burroughs Acquisition Marketing Manager sburroughs evomlab com You can switch back and forth between Email Calendar Contacts and Docs even Connect Chats Good Access and any of your other Good Dynamics apps when installed by tapping the Launcher then tapping the respective app badge or icon The Launcher button is always there when Good Work is in the foreground but you can move it if it s in the way Just touch and drag it When the Launcher is open the button is always returned to the lower left Good Work Understanding Your Email Tools Understanding Your Email Tools Tap an email in your inbox to open it You ll find that your Good Work email tools parallel what you can do on your office computer desktop So again from top to bottom let s go through just what you can do
45. force com Update 4 19 AM f Plan of Action May 17 Cliff Falling Amanda Data Michael Did you approve my request fo All As part of our evolving sales enable Subject OTA Site Goal Training May 13 Amanda Estrado F vail with inc amr wn Guys am pleased to announce that yo Attachments RE Meeting rescheduled May 10 Amanda Cole All am pleased to announce that you a Flag Period Managing Email You can use Good Work to access and manage your company email account in much the same way as you do with Microsoft Outlook on your desktop The one big difference is that Good Work gives you the tools to do it on the go regardless of the pace you set Whenever you re away from your desk all that s required is you your mobile device Good Work and a Wi Fi or wireless Internet connection Composing a New Email You can launch a new email message whenever you want to in Good Work whether from your inbox or another mailbox from Contacts or from Calendar TR compose JE Compose S i i I Oh Sarah Burroug Attach file f Y kevinwhitehet Add Cc Bcc Sarah Burroughs kevin whiteheadigevomlab com m 1 Jeffery Bryant Q Save draft J o belen bryantizevom m i aibi inl dal em Q4 Planning h amy maddenievomld It JC All Ben North Discard d bnonthimevormlat SA j We still have se F Photo library d issues to resoh Settings v maybe Ms gt O Take a pic
46. g is offered by your enterprise contact your IT administrator to find out more and to see if you qualify to enroll in your company s program No charge for Su Eg ue corporate data Once you ve been successfully enrolled in split billing when use Good Work with Data or you ll see the covered icon X in your device s status bar next to the current time Depending on your company s split billing plan this means a your personal carrier bill will credited for data charges incurred by covered Good apps or b the charges will not be billed to your personal account at all but paid directly to the carrier by your company When X is not present it means you are personally responsible for any data charges incurred Notifications While using Good Work with the split billing feature notifications will show up on your device alerting you to a change in coverage out of range roaming or when your monthly data limit is reached You are then given the option accepting any additional charges on your personal carrier account or working offline In addition each time you exit Good Work or Good Access you are notified that charges incurred for other applications on your device are not covered and will be billed to your personal account Unavailability Roaming Restrictions If your organization disallows data roaming under your subscriber arrangement and the wireless signal is lost because your current location exceeds the carrier s
47. h the terms of those written agreements The documentation provided is subject to change at Good s sole discretion without notice It is your responsibility to utilize the most current documentation available Good assumes no duty to update you and therefore Good recommends that you check frequently for new versions This documentation is provided as is and Good assumes no liability for the accuracy or completeness of the content The content of this document may contain information regarding Good s future plans including roadmaps and feature sets not yet available It is stressed that this information is non binding and Good creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract detrimental reliance and or promissory estoppel or similar theories Legal Information Copyright 2015 All rights reserved All use is subject to license terms posted at www good com legal GOOD GOOD TECHNOLOGY the GOOD logo GOOD FOR ENTERPRISE GOOD FOR GOVERNMENT GOOD FOR YOU GOOD APPCENTRAL GOOD DYNAMICS SECURED BY GOOD GOOD MOBILE MANAGER GOOD CONNECT GOOD SHARE GOOD TRUST GOOD VAULT and GOOD DYNAMICS APPKINETICS are trademarks of Good Technology Corporation and its related entities All third party technology products are protected by issued and pending U S and foreign patents Patent Information https www1 good com legal other legal htmlzttrademark Good Wor
48. he number is for a chat enabled mobile phone or it won t be received 2 Type your message then tap the Send button amp New message 4 Got a minute for a quick ma question Ei E E EGOE A Dialing a Contact s Phone Number To call a contact by phone Just tap the phone number you wish to call Good Work 32 Managing Contacts Good ry e Katy Pryce Katy Pryce 555 423 864 ir vip SL UNKNOWN katypiifartech com PHONE TE US ES Last spoke Today 1136 AM 3 Times Square ir 36th Floor Suite 3650 Speaker Mute Bluetooth Bless Weel hI T0012 Searching Contacts To search for a particular contact 1 Open Contacts 2 Tap q 3 In the search field presented enter a partial search string that begins the contact s name first or last rm MY CONTACTS k Ricki Justice SVP Product Management Product Managemeni Marilyn Lambert Project Manager mlambertievomlab com Bob Lee Product Manager blee evomlab com Probably Products gt nf2pspapspepzpaspopo gleck d dell dee latsidifighhii ikii n mnnnnnn c HS c pe Good Work 33 Managing Your Calendar Good amp The more specific your search string is the closer the matching results will be first reflecting matches in your Contacts list followed by any matches in your company s Global Address List GAL where applicable When you find the individual you re looking for just tap the listi
49. ia to mark this email as unread This returns you to your Inbox or the last open folder and lists the email as anew unread message e Tap to move this email to a different email folder e Tap to Reply only to the sender of this email e Tap to select either Reply All to every addressee or Forward to send this email to someone not already on the list e Tap to reveal the full list of recipients Tap to collapse the list e Tap inthe list of attachments if any at the bottom of the email to download and view the attachment Tap to securely save or share it Now that you know where your tools are located let s explore what you can do with them by category including Managing Email b Composing a New Email b Responding to or Forwarding an Email Good Work Understanding Indicators and Alerts Good ry Moving an Email to a Different Folder Deleting an Email ww Y Synchronizing an Email Folder with Your Desktop T Changing Your Email Settings Managing Contacts b Viewing a Contact Adding a Contact Editing or Deleting a Contact Sending an Email Sending a Text Message v Y Y Dialing a Telephone Number b Searching for a Contact Using the Launcher d Opening Switching to Your Other Good Dynamics Apps b Using the Quick Create Tool d Changing Your Good Work Application Settings Understanding Indicators and Alerts Good Work provides a number of automatic indicators and alerts
50. include an allocated amount of personal file storage Navigating and Browsing To browse the content of your file shares 1 Tap Au then tap File Share 2 Tapthe corresponding 0 to view your permissions with respect to the share ES Local Docs L7 Home Directory a E3 Local Docs gt a m Lab Share o Marne Lab Share rj Pick from Gallery O Take Picture Whitelisted Apps 53 File Share e Permissions Tn Cache offline files E SharePoint Gry Create tolder Check in Check out K Pending Uploads SE List browse pen in app Read download ng Write upload 3 Tap a share to open it 4 Atthetop of the screen tap the parent folder to display its position in the hierarchical tree 5 Tap a higher level in the tree to move up to that level Good Work 46 Managing Your Documents Good ry a O a RER i ILE i s C i H zps C ua H SES FlleShae CO i EB LabShae CG ERB BlnkFo Ww Blank Forms e pdf Home Directo ve e i File Share S i ry o Bl oct 31 2014 7 43PM f e C3 588KB s e Documentation B fal Lab Share ECH Lab Share H rh M fa o Bl sep 24 2014 5 21 AM dt ei 1027KB SZ i L Blank Forms TT EF i Downloads S a Be If Bl 034252014 9 56 PM H E KB Maps 3 IP Assig nment p m xm I Bl May 8 2015 446 AM H te 0ct31 2014 8 440PM 102 1KB PPT Templates Property Loss Prevention B sep 24 2014 5 27 AM E d 0e
51. ing resources Navigating and Browsing Navigating your SharePoint resources works the same way as navigating your enterprise file shares To browse the content of your file shares 1 Tap SS then tap SharePoint 2 Tapthe corresponding O to view your permissions with respect to the share Good Work 49 Managing Your Documents Local Docs Se Local Docs cj Pick from Gallery Take Picture Bl File Share FA SharePoint f t LA Pending Uplod I Li 3 Tapashare to open it 4 Atthetop of the screen tap the parent folder to display its position in the hierarchical tree 5 Tap a higher level in the tree to move up to that level EM SharePoint C E Lab SharePoint o I 19537 f __ Documents ef ci WW sep 23 2014 12 53PM Lf EE Lab SharePoint ES Name Lab SharePoint n Whitelisted Apps Permissions Cache offline files Create folder Check in Check out Copy Paste Delete Keep in sync List browse Open in app Read download Sync Write upload F Documen AS yy L a L Bee me eg u DS SharePoint 1B Lab SharePoim E _ shared Documents L Documentation iE May 15 2015 8 37 AM 42 5 KB GMM Ports 5 29 15 doc May 29 2015 8 34 AM 42 0 KB GMM Ports 2 doc Jun 4 2015 11 29 AM 42 0 KB certification doc docx sx Apr2 2015 1 29 PM 31 1 KB DoD Cheat Sheet 2 0 docx zx
52. ion source code Other form Good Dynamics Wrapping GDN Good Developer Networking A web portal to support app development Download the Good Dynamics SDK Download the Good Dynamics Servers Access technical support the Good Community and other resources e Get notifications for technical updates e Get access to Good Dynamics enabled applications Connect with developers and Good ISV partners GEMS Good Enterprise Mobility Server GFE Good for Enterprise GNP Good Notification Push Protocol that allows notification messages to be pushed from an applic ation server to GD app Good Dynamics AppKinetics Mechanism for secure exchange of application data between two mobile applications on the same mobile device AppKineties data exchange uses a consumer provider model One application in the exchange provides a service that is consumed by the other GP Good Proxy The GD server component which provides a secure bridge between the GC server and your enterprise application servers if any exist and delivers messages to and from GD applic ations GP resides on a machine belonging to your organization GRP Good Relay Protocol Protocol for end to end secure communications between the GD app and the GP server Good Work 66 em Ep GUID Globally Unique Identifier is a unique reference number used as an identifier and typically refers to various implementation of the universally unique identifier UUID standard See UUID
53. ivisiwiME e LRL cn NUN NC Ek Cu Sie Hee l D m hki ewgelsb reen Entering Contact Information In add edit mode it s easy to quickly enter contact information as it becomes available to you You can always come back and add change as much or as little detail as you choose Adding a Photo To add change a photo of the contact 1 Tap the photo placeholder 2 Tap Take photo to capture the contact s picture with your device s camera or tap Choose photo from Gallery to select a photo you already have stored on the device 3 Once you ve taken or selected the photo you ll be prompted to crop your selection appropriately Good Work 26 Managing Contacts Take photo Choose photo from Gallery ei Complete action using A 109203 405 6 7 8 9 0 iajwf e RI T viu le AISI OPFIGIHT Jl t Ezixicivieiui Men 4 Tap Done Adding Changing the Name To add change this contact s name 1 Tap inthe Given name field and begin typing or tap to see all available name fields Then tap and type as much or as little as you like 2 Swipe up to see additional contact information fields LS tC aaa Katy Pryce Katring Persiphone Pryce Prune ifizisiaistelzisfolo D GfSttstetztsteto alwreinir viu lole lalwlel dt Adding Company Information Next you can enter this contact s associated company information including e Company e Title Good Work 27 Managing Contacts Good
54. k ii Good amp Revision History Log begins 31 Aug 15 Date Description 31 Aug 15 Initial 1 5 MR Edition published 10 Nov 15 Updated screenshots and guidance under Changing Your Email Settings Good Work i Table of Contents Welcome to the World of Secure Mobile Collaboration LLuuuuuuuuuuuuuuuuuueeeeeeeeeeeeeeeees 1 Getting Started App Installation and Setup 1 Navieatmg x ee eben eee ee ee eeeeeeeeeeee 2 Using the Good Launcher 0 0222 2 eee sss s e RR III eee ee eee eee renra 3 Understanding Your Email Tools 6 Understanding Indicators and Alert 7 BN MM H New Unread Mal 8 Meeting Appointment 2 eee ccc cece serre eee eee eee ee eben eee ee eee seen seeeeeeees 8 Event and New Mail Aert 8 Added Security Feature for Detailed Notifications 3 Managing Your Alerts Hub E Understanding Smart Folders ssseculllslllllllllllllse sm eser Ile srr reri 10 EES eege EE 11 iE Tr ra A WEE 12 Composing a New Email Le Responding to or Forwarding an Email 14 Sending Attachments 22 2 2 2 2c cee cee eee eee eee cece ee cece e eee e eee eeee ee eeeeeeeeeeeeeees 15 Deleting an Email ee nee nm ee nO onc ney ee ee ee 16 Moving an Email to a Different Folder 2 0 0 2 222 c eee e cece cece cece eeececeeeeeeeeeeees 17 Moving To and Synchronizing Other Email Folders
55. l Forward He ions Re A few questi SCH Discard ved Forward mangle Sent with Good Work Sent with Good Settings 2 Tap to reply only to the sender or tap to select Reply All or Forward Hello Michael just accepted your invite for Tomorrow and then maeeents later I got a mail back From n partner company asking fer meeting at thal tme Lorem ippum dolor H amet CGet che ur pi elt integer mec ade Praesent libero Sed cursus nnb dapibus dam Sed nisi Nulla qua sem at nibh element rmnperdiet Duis sagittis ipsum Praesent mauris Fusce nec bellus sed augue semper porta Lorem ipium dolos ert amet conaecbrtur adipiscing elit Magie massa Vestibulum lacinia arcu eget n ll Glass opie tacili Stagen acd libora bosquweni per conubia nostra per inceptos himendecs Curabitur sodales ligula in libero Sed dignissi lacinia nunc Lorem ion dear it amer consechitur adipiscing elf Curab5aur tortor Pellentesque nbh Aenean Remember that Reply All addresses your response to all of the original recipients of the sender s email preserving the discussion thread whereas a forwarded message typically addresses the original email to Hello Michael just accepted your invite for lomonow and then moments later I get a mail back Free a partner company asking fer meeting af thal tine Lorem ipium dolor gp aenet CGeg ct ur adseescing elt inieger mec adeo Praesent libera Sed cursus anbe dagsbus d
56. l i Roadmap Discussion 11 43 AM Rosdmap Ditcussion i Denise Black P Deos Bleck a Michael As we approach the end of the E Local Docs RE Connect and Share 11 37 AM Heal Harmon rs Pick from Gallery a Hey Russ All Payroll related changes fo V Gel O Take Picture RE Guests in Columbia 11 06 AK 4 m Diane Wright 2e Michael Is there a plan to enable the Co B rie Share ES SharePoint r Server request 2 Earl Haigh Aa All have been working on several meet Welcome to Good Dynami 10 53 AM Good Mobile Administrator Dear Michael Lemanski You have been T Pending Uploads 0 RE Agent Removal THAN Laura Zelmar 7 Gen I Michael AS we continue to grow F j Li 3 Tapa source to access its current contents Current source options include e Local Docs files stored on your device s secure container e Pick from Gallery photos and images from the native Gallery on your device e Take Picture use your device s camera to take a picture and store it locally or share it e File Share files in a secure enterprise file share to which you have been granted access e SharePoint files available from enterprise SharePoint sites to which you have been granted access e Pending Uploads files you imported and or worked on offline that are waiting to be uploaded to a File Share or SharePoint site Accessing Local Docs When you first launch Docs you will see that it is
57. n image file by tapping it and it will be saved to Local Docsin the folder from which you launched the Take Picture option Taking a Picture To take a picture and save it in your device s secure container 1 Tap ME then tap Take Picture 2 With your camera activated take the photo you want then tap and it to save it to the folder from which you launched the camera S UI egeaee e j SI ee e 7 E SS Local Docs SE BS Local Docs wo Agile Research Jun 4 2015 12 39 PM Agile Research Jun 4 2015 12 39 PM Local Docs Marketing Jun 4 2015 12 40 PM Marketing Jun 4 2015 12 40 PM Pick from Gallery picture 1 jpg picture 1 jpg E ke Jun4 2015 4 00 PM 7 Jun4 2015 4 00 PM i Ld O Take Picture Info 4 4 Delete 9 File Share f 2 Ja Rename BA SharePoint de Email zz e Share d Pending Uploads 0 Coop Your device will automatically detect EN ei r low light levels and adjust the camera e accordingly to take clear pictures MODE EAN Good Work 45 Managing Your Documents Good ry Accessing Your File Shares A file share is public or private computer data and or space in a network with various levels of access privilege File sharing allows a number of people to use the same file by being able to read or view it write to or modify it Copy it or print it Users can have the same or may have different levels of access privilege A file share may also
58. nder Filter by mportance Filter by Subject Keyword The behavior of alerts is different when your client is authenticated i e you ve entered your password after Good Work launches and the app is synching versus when it is not authenticated i e your Good Work app is closed or has been launched but not authenticated These differences can be summarized as follows e Not Authenticated single alert sound is played when notification arrives notification is displayed e Authenticated alert sound synchronizes with notification notification is displayed only when your Inbox is not visible In addition o Alerts Hub rules determine the VIPness of an email If an AlertsHub rule matches an email the email is marked VIP Incoming mail from senders designated VIP in Contacts is also marked VIP Contacts VIPs are checked after Alerts Hub rules are checked o VlPness is set on each arriving email o VIPness is recalculated on every email if AlertsHub rules change or as before if there is a change in Contacts VIPs o VIPness is recalculated when the client authenticates to cover the case of a missed rules VIPs change o Notifications now support multiple sounds only unique sounds will play o If anotification is Showing and new emails arrive only unique sounds for the new emails will play unique sounds will only play once per minute Understanding Smart Folders Smart folders automatically organize your email by catego
59. ng to open its contact information Managing Your Calendar Good Work makes it easy to stay on top of your appointments and meetings when you re away from your desk Now you can accept or decline meeting invitations while on the go and even send quick notes to other meeting attendees to tell them you re running late won t be able to make it or you need to cancel the meeting altogether Viewing Your Schedule Month Week or Day Good Work offers you three different views of your calendar by the month by the week or by the day all with just a tap and or a swipe here and there To see your calendar and change the focus 1 Open Calendar from the Launcher see Using the Good Work Launcher It will automatically display the current day and date 2 Usethefollowing tap and swipe techniques to select a view and advance or reverse through the calender e Tap the date or al near the top of the screen to open the drop down list of viewing options e Tap Day to view a complete day e Tap Week to see a whole week e Tap Monthto see a whole month e Tap Agenda to see your calendar in chronological day by day list format e Swipe left or right to advance or reverse e Swipe up and down to scroll the remaining content of the view e In Week and Month view tap a displayed day of the week to open it in Day view Good Work 34 Managing Your Calendar Good October 8 C is m c October 201 4 ZZ October 2014 i 2 October 15 4 1 d m 2 H S
60. nger ZDN The encrypted body of the original message as well as any attachments to the original email are contained within this attachment By using Good Work s Open In feature to access your Voltage SecureMail app and authenticate yourself you will be able to view any secure email and attachments sent via ZDN right on your mobile device Before you can do so however there are a couple of prerequisites i You will need to install the Voltage SecureMail app on your device go to Google Play to download and install li The Voltage SecureMail app must be whitelisted in Good Control by your IT administrator Contact your IT department to verify that Voltage is whitelisted if you have difficulty accessing the Voltage app from Good Work When these two requirements are satisfied you re ready to get started with SecureMail on Good Work To open and view a SecureMail message in Good Work 1 Open the message in the Mail component of Good Work Download and open the attachment called message zdm html 2 3 Tap t then tap Share 4 Tap Voltage SecureMail and you are switched over to the SecureMail mobile app to sign in to the HP SecureMail Cloud Good Work 59 Using RSA Soft Token Authentication Inbox s e n Ba E H Md ood e MM mlemanski evomla L m bas E something together as a standalone and or for FW Voltage integration d i217 PM addition to the product guide in fairly short order Michael Leman
61. o the right of the folder lets you know how many messages fit this category Tap a folder to open it Swipe up down to peruse the list Tap an email to open and view it Searching Email You can search your emails for a particular string for a particular sender for a subject and or by when the message was sent All Today Yesterday This Week Last Week This Month Last Month If it s in one of your synchronized mailboxes Good Work will find it To search for a particular email or collection of emails 1 25 Open a mailbox or folder typically your Good Work Inbox and tap the Search icon LA Enter the full or partial text string you seek and tap the search icon in the keyboard or Tap one of the following Contains to search all fields in message a b From to look for a matching sender only 5 Subject to look for a march in the message subject only d t for Advanced Search to refine your search criteria and also look for flagged messages and or those with attachments then tap Apply Select from the results presented or further refine your search criteria and try again Good Work 11 Managing Email X Advanced Search CONTAINS FROM SUBJECT CONTAINS FROM SUBJECT N Contains CONTAINS FROM SUBJECT f Y Sales MWC demos i Password Reset Request May 17 From Neal Harmon Amanda Cole Michael Can you see the question Amanda Dear Michael The POR was presented t ee To Sales
62. ointment Indicator f Jeff Black 3 01 AM Performance Review When daf Wednesday October 08 2014 2 00 Event and New Mail Alerts Event and New Mail alerts come in three forms a notification a sound or both The notification and the sound are each configurable by you in Good Work Settings Good Work alerts display at the top of the screen when your Android device and on the Notifications screen which is accessed by swiping down from the top of any screen on some devices or by tapping the Control Center on the bottom right of tablets Remember however that you must be connected to the Internet by Wi Fi or your wireless service provider in order receive these real time alerts Good Work 8 Understanding Indicators and Alerts miem ho D WFDHTR P Michael Forrester DAN t Ux Weekly Beca Whe Aey 5 kaata OR 2014 1500 P PA i Ed Lester 1 AM Dime byme Wh Vedorsday October 0 2014 2 00 PADO PHL UTC 051KI Jeff Black 201 AM Perlormaner Fas We Wednesday October 08 2014 2 00 l Raymond Wilson THAM 4 Engineenng and Support All Handa Wf Wednesday October 8 20718 2700 Jeff Black EH AM E Dimar When Wednesday Dctober 05 201 8 20 PRI 3DO PM UCAS Gina Cord Wa AM Opportunities HiMEIChael Passe note the below message was Bent out bo cur Wayne Brown Koo AM SE Ez Training Dear Michael There well fas no Diem retire oi Sed andl b foh TrevorCooney CHAM
63. olicy conditions established by your IT administrator Creating a New Folder When you first install Good Work you ll notice Docs is empty Good Work 43 Managing Your Documents Good ry To create the very first folder 1 Tap f near the top of the screen 2 Name the new folder then tap OK u Docs iizisiaisiei7isiolo allt ele alsidi tigi hij iki it izixichvibinimie smal GT pone To add a new folder under an existing folder 1 Navigate to the parent folder of the new folder you want to create and tap wi 2 Name your new folder and tap OK See also Saving Attachments and Sending Attachments under Managing Email Picking an Image File from Gallery You can take a picture or select an image you ve already saved on your device to save to your Local Docs or Pending Uploads To select a file from Gallery 1 Tap M then tap Pick from Gallery 2 Choose Gallery or Photos by tapping it Good Work 44 Managing Your Documents Good ry e p ee 7 E S Local Docs wo Agile Research ALL Jun 4 2015 12 39 PM l Local Docs 4 f al B Aan get ge wm Marketing Pick from Gallery A Jun 4 2015 12 40 PM i picture 1 jpg O Take Picture TF v 5 m 2 Jun4 2015 4 00 PM 3 3 MB Screenshot 2015 06 04 C3 File Share A Jun 4 2015 4 19 PM 1 9 MB TX BA SharePoint T i ge d s Pending Uploads 0 P fee Ewe Gallery 3 Select a
64. om Thistle This ll gt TEZES RSE S ROR ESATO Bold Italics Underline a Tap a revealed toolbar option to Select All Cut Copy or Paste Tap the checkmark to hide the toolbar b Tap B bold italics or U underline to format a selection and follow on text Tap it again to stop or remove the formatting Good Work 13 Managing Email EH 6 When your message is complete tap gt to send it Or 7 Usingthe tool you can attach a file add a cc bcc save a draft set importance convert to event discard change your email Settings or insert a quick response For more on Settings see Changing Your Email Settings Responding to or Forwarding an Email When you reply to an email message the sender of the original message is automatically added in the To field Similarly when you use Reply All a message is created and addressed to the sender and any additional recipients of the original message Whichever you choose you can change the recipients in the To Cc and Bcc fields When you forward a message the To Cc and Bcc boxes are empty and you must enter at least one recipient To reply to an email 1 Make sure the email you are responding to is open 1 S Uu m Bi s A few questions Rn b s bel brspgbet slab com Fri Sen 2 G aac From miemangki evrih car mlemanski Attach file A few questions Ben Neshba Add Cc Bcc Reply all Ben Heste d brass el gowenmia oom IN Reply al
65. on our D 15 AM Mobility Research 8 38 AM Earl Haigh Guys Can you see the questigq fiera ih Upload info B XB AM 23 Managing Contacts Cees D Managing Contacts Every time you open Good Work your contacts are synchronized with your enterprise Outlook account In Good Work you can also add contacts edit a contact s relevant information email address phone numbers physical address and more as well as delete contacts you no longer want in your list Then once you ve captured this information for a contact you now have it literally at your fingertips making it easy to exchange secure instant messages using Good Connect send them an automatically addressed email call their phone number s if your device is so equipped send a text message to a contact s mobile phone locate the contact s work address on Maps and add or remove contacts from your VIP list which issues special alerts and notices when a message is received from one of your designated VIPs Opening and Viewing a Contact There are a number of ways to open contact information for a specific individual These include e Opening Contacts from the Launcher see Using the Good Works Launcher e Opening contact information for a calendar event e Opening Contact information from an email We ll address the last method here You can jump to the other two methods Launcher and Calendar by clicking the respective link To open a contact s record from
66. ons apply to editing the particulars of events for which you are the organizer See Editing an Event Contacting Event Attendees With a calendar Event record open it s easy to contact the organizer and attendees without a lot of bothersome lookup Plus you can forward meeting invitations to others who were not originally included Just tap a name and you can access the individual s information in Contacts with options for phoning sending an IM or emailing the them directly Better still in Calendar you can quickly send a note to the meeting organizer and guests about your status To send a group email to everyone attending 1 Tap idi mal qua sts 2 Choose a quick response by tapping it 3 Add to or change the email generated as desired 4 Tap gt confirm by tapping Send and your email is on its way Good Work 36 Managing Your Calendar P SCH Be there in about 10 minutes bjorgarna com j Ha i Maggie Horn 2 Loo ahead and start without Yay sting information Re Support Plan Review Sege Running just a couple of mmu Date Monday January 12 2014 pop Go ahead and start without me Time 230 am Paci Daylight Time San Fr Ste Corn rant make Well hg e m Let ern make it Well ha Sent with Good Work s www good com Write your own Yes Maybe Mo LU H 3 A 5 6 DI Ea rail qiwlelritiylulilolp lalsidi figihtiikyt thzixichvibinimie Carmen Hannah mia H E Robert Scuderi
67. pping the respective field then a Dragthe hour hand on the clock to the new hour b Tapin the minute display and drag the minute hand to the new time c Changeto AM or PM by tapping it 5 Tap Done to save your changes See also Adding an Event beginning on Step 6 Deleting an Event To delete an event from your schedule 1 Open the event 2 Tap amp in the upper right of the screen 3 Tap OK to confirm or Cancel to abort Managing Your Documents Good Work Docs delivers the app level encryption and data protection you need to safely share documents and other content combined with the app to app interoperability you demand to get your work done This means the most comprehensive and secure document handling across nearly any workflow imaginable whether the data resides on the local device in email in SharePoint on file shares or across multi device synchronization Combining security with flexibility Good Work Docs makes it easy to access edit save share and send documents without putting corporate data at risk Good Work 41 Managing Your Documents Good ry Launching Docs To get started using Good Work Docs 1 Tap from anywhere in Good Work to open the Launcher then tap e Docs opens to the area last visited 2 To access your different Docs sources tap zl be ln Xx a ai E Inbox E CO e BE box f Local Docs 2 6 mlemanski gevomla T a Frist T dad los mecnm d as u s A
68. presentabon deck i d Bluetooth Kodak A amp Drive Se Email Save v i 9 l ia dr hp Pet Gmail ATTACHMENTE Download again aliasing ei c 40 SalesPresentation ppt A ERE HP POLARIS Office 5 1 D n kc Wi Fi Direct a rar E iis a 52 8 Wie oe ee ae Mo oc Good Work 21 Managing Email Good To view saved files 1 Tap the Launcher ood Tap the Docs icon D Browse your Local Docs for the folder file you want poo IM Tap to open 5 Selecting Saveopens Good Work Docs Navigate to a suitable folder or create a new one then tap to save to that location For more on using Docs and managing your files see Managing Your Documents Choosing Email Folders to Sync You set the mail synchronization interval for Good Work in Settings By default this Sync setting applies to your Inbox only However you can also choose to keep any or all of your other email folders automatically in sync with your enterprise Exchange account as well Otherwise an out of sync folder will update only when opened Note The number of folders you choose to automatically sync will proportionately increase battery and data usage If you notice a significant decrease in battery life and or an unacceptable increase in cellular data usage you may want to consider reducing the number of email folders that are synchronized automatically To choose which email folders to keep synchronized with your enterprise Exchange account
69. rating system or similar platform Server Clustering A feature within GD that enables enterprises to deploy groups of servers as single nodes in their GD infrastructure The following servers can be deployed in clusters using this feature GP GC application servers Server Based Service A GD shared service that is provided by application servers A server based service could use any communication technology including HTTP or TCP sockets Service Discovery Feature that enables a prospective consumer of a shared service to query for available providers of the service The result of a service discovery query will be a list of GD applications for an applic ation based service or a list of servers for a server based service Alternative forms AppK netics service Discovery Good Work 69 em Ep Service provider registration Activity of adding a GD application or application server to the list of providers of a particular ser vice The list of service providers 1s hosted in the GD NOC Share In GEMS Docs a share is synonomous with a repository and can be one of two storage types File Share or SharePoint See Repository SPN Service Principal Name SSL secure socket layer T TLS transport layer security U UI User Interface UPN User Principal Name In Active Directory this is the name of the system user in email address format UUID Universally Unique Identifier an identifier standard used in softw
70. rsation E Inbox Wednesday Meeting 9 52 AM Tommy Dubel Michael Thank you I have just received SMART FOLDERS VIP SE Mgmt Call Notes 915 AM Chad Ballena i High Priority Guys just wanted to follow up on our Flagged m Mobility Research amp 38 AM S Earl Haigh Unread au Guys Can you see the question from th ALL FOLDERS e Upload info 8 38 AM Neal Harmon Drafts e Dear Michael Here is where we are as o pd Outbox FW Possible opportunity amp 31 AM E Charlotte Poltorak Sent J Good Work All That far out calendar is Wideiopen s 8 101 AM Follow up Trash CN P Trash mm xed mlemanskigpevomla i SS a e Touch a sel select that I EH faoc Edit synced folders ITEM lect folders to automatically sync A folder not in syne will only update once opened Battery and data usage is higher if mare folders are automatically synced App performance may be impacted with heavy data usage INBOX J Inbox ALL FOLDERS bd Drafts 3 Outbox Sent Trash Conversation History Junk E Mail gt A Refresh ANN Empty Trash ei i Internal 8 Maggie Horton B Michael Lost this message in tr d 1 Request for Approval 1 i Sarah Burroughs Team just spoke to Matt and hes pret Wednesday Meeting 9 52 AM Tommy Dubel Michael Thank you have just received SE Mgmt Call Notes Chad Ballena Guys just wanted to follow up
71. ry to make it easier to quickly find a particular type of message Categories include VIP High Priority Flagged and Unread mail Good Work 10 Searching Email Good D e Inbox q P Inbox d High Priority C Zu amp 696 unread E IUE mlemanskigievomlab com T a mlemanskigevomlab com T I SE Mgmt Call Notes AM INBOX Action Required Expense amp 354M Krystal Swift Expense Reporting Laun i My jnnalog bat 13 late tot P c Inbox 696 Thi expense report wa created from FW Upload info AM SMART FOLDERS Beta programs please read Diane Wright Krystal Swift ae Michael We are workin r VIP 78 Michael Please make sure to commun Welcome to Good Dynamics amp 32 aw High Priority f 57 Health Checks Good Mobile Administrator Ricki Justice Dear Michael Lemanski You l e been Fa Flagged T i Michael Please see the Meeting 1 AM Unread 696 PR 99799 iPhone 6 AM Lynne Webb Procurement 1 Michael want to make sure you all are Aichael Please provide your number yo ALL FOLDERS Salesforce com Update TAM ee Drafts L Trials SST AM e Diane Melaughlin Amanda Cole Hella Peter As many of VO knew TAM re Outbox Hi Michae H ve have trouble mem 1 RE Expense Reporting 24 AM Eg Sent amp Earl Haigh ad Hello Michael The ER is Novi a i m rash To view find emails by smart category 4 Tap bes in the upper left of the screen Under SMART FOLDERS the number t
72. s for a tool or indicator use these links e Tolearn more about indicators and alerts see Understanding Indicators and Alerts e Tolearn more about moving between mailbox folders see Moving an Email to a Different Folder e Tolearn how to compose a new email message see Composing a New Mail e Tolearn about your search options see Searching Email and Searching Contacts Otherwise let s get started with Using the Launcher and then move on to all the things you can do with an email in your Inbox Using the Good Launcher The Launcher allows you to quickly switch between the Good application currently open and any other Good Dynamics apps on your device move between Mail Calendar Contacts and Docs when Good Work is installed as well as the Good Appstore where available The Launcher also gives you access to Quick Create tools for email contacts and calendar events along with access to your configurable Good Work application settings Using the Good Launcher is easy a To open the Launcher tap it Good Work Using the Good Launcher Good ry Michael Lemanski n Sc Notate for Lied b To move the Launcher touch it then slide it to place it anywhere on the screen c To open any of the apps listed tap one d To open the Quick Create menu Email Event Contact or Note when Notepad is available tap Ma e To open your application Settings tap f To close the Launcher tap o Tapping on
73. ski f len TEE ry hd Lemarnsk or d Zi ras 14 s 205 717 6105 wore good com we Add to Dropbox ET i From Hemant Sahani Kick Off Demo Pla b 10 PM Sent Tuesday May 05 2015 10 07 AM Bob Lee To Coray Runge Michael Lemanski Voltaire Guiyab D Android Beam Subject Voltage integration documentation jin ma T E Hi guys G3 Bluetooth Save the Date 11 43 AM Oo 2 w e Stephanie Klement JPMC wants to see documentation for how our D Michael PTO Thank vou 0 mu upcoming release supports Voltage Do we have rive anything documented in our admin of user guide A Email Secure attachment 11307 4 F Michael Lemanski CE id Y Thanks Save es Hemant Hemant sanani Dire hsahaniggood com Download again Do you have a minute HE YE 508 615 4188 w ww g Lynne Webb au All Please provide a ATTACHMENTS Share A diril rz message zdm html j Lab 10 29 AM 8 FT i ry E WI FI Direct i Ann Carr l T Jj Using RSA Soft Token Authentication If your organization has implemented multifactor authentication for Good Work then after activating Good Work on your device make sure that the following is provided by your IT administrator e Two factor authentication app needed to access your network or resources This application varies from company to company and will therefore have its own unique set of instructions and conditions e Email message from your administrator with a link for an RSA token To use two factor a
74. sting when this setting is enabled does not immediately erase it Instead the selected email is simply moved it to the Trash folder from where you can retrieve any discarded items therein until you explicitly delete them permanently To move an email to the Trash folder Select the email s you want to discard from a mailbox or folder by a Tapping its picture in list mode so that a checkmark appears you can select more than one then tap 8 i Gina Cord 13 GE iPad Heomueat Mishe Fen ASCOT an et 356 training hi Scott Marmen 26 7 5PM Announcement Ma Wanted bo maler you mwan of the im inmez 10 1225 FM b Alternatively swipe an email in the Inbox or any folder listing other than the Trash folder to delete it if the swipe to delete setting is enabled Just tap UNDO if you change your mind Inbox mlemanis ii gi Good Work m Qa Scott Marmen 15 EA PM WEM Today Wachael Actually befone we grab anything from the customer do we Gina Cord 13 GC iPad Request Michael Fem necommendeg an on site training the Scott Marmen 26 ar ZUM Organization Annconcement Michael warble D onge you avian Gf the Lynne Webb 15 Jones 1 D Heu pM Lab Dear Michael The hotfoeies Fave been applied ai me customer sre nnd Eric Jones 5 GE 1148 AM Mes fens wee added Dear Vache Do you hare a report that eeturne in Inbox Piease tend and r
75. subject in chronological order Good Work 19 Managing Email Mail Settings Confirm before deleting Confirm before sending Auto advance Choose which screen to show after you delete a Show Avatar sv Show avatar in conversation t a Reply all Use as default for message rep BS Swipe to delete i w n conversation Ws P list Organize by thread Account Settings As with General Settings tapping a property either opens it to change variable attributes or enables disables the setting A checkmark denotes that the setting is turned on Account name for Email Calendar and Contacts By default this is your email address although you can change it to anything you want Your name the formal name that will appear in the address block of emails Signature sets the signature block appended to all outbound emails Quick reponses edit the phrases that you frequently use in messages so you can conveniently choose them from the work spelling suggestion bar displayed atop the keyboard when typing Out of Office sets the automatic message reply when you are away from the office for extended periods Empty trash folder permanently deletes messages placed in the trash folder Days to sync sets the length of time going back to sychronize Good Work on the device with your desktop account Download attachments enables disables auto download of attachments to recent messages when Wi Fi is available and connected
76. t31 2014 744PM 1847KB H Quicksave location SampleLegalAgreement pdf BH o 27 2014 3 31 PM e t Oct 31 2014 8 43 PM 10 8 K amp S FORM Good Mutual NDA Stock Offering pdf el LG E m x UEL 23 2014 6 58 AM 44 5KB mob t Oct 31 2014 7 43 PM 324KB FORM Good Mutual NDA Sample pptx 0ct30 2014 11 45 AM 26 5KB 0ct31 2014 844PM 727 9 KB p wu H 6 Tapafileto download and open it A indicates that the file has already been downloaded ee Good Work SHARE SAVE E BlenkFor S i Property hose prevention I AUTO CLAIM FORM pdf Vero Oct 31 2014 8 43 PM 58 8 KB H Fenn o Tia a e cae pens ly fw4 pdf P e t Oct31 2014 8 44PM 1027KB D petaem imaa ea a ata E eE Good Mutual NDA Form pdf Drs RR L a wegen HEA PA X ta Det 271 2014 8 43 PM 74 9 KB E 2 A DARTS IP Assignment pdf taire I Ze 0ct31 2014 8440PM 102 17KB Property Loss Prevention M l a bd e pt31 2014 7 44PM 1847KB metan n d LegalAgreement pdf Kee o 843PM 108KB E Pen era ene emi rema rr ering pdf ne L j D Ze Out an cul 7 43 PM 324KB E sample pptx 3 oct 31 2014 8 44 pM 727 9kKB ooo 7 Tap Share at the top of the displayed file to open it in a different app on your device as allowed by your user policy Or tap Save to store a local copy of the file in your Local Docs Good Work 47 Managing Yo
77. tgreg Ste ined Eg Sent Eric Jones 5 ran NS Mes fen were added Dear Macha Do yo hare a report that return AL E E UT E 3 Select the item s to permanently delete by tapping the photo or initials When you do it changes to a checkmark Tap it again to revert deselect it 4 Tap 8 to permanently delete the selected conversation s When prompted tap OK to confirm or Cancel to abort the deletion Moving an Email to a Different Folder When you first synchronize your Good Work email to your desktop account your Outlook folder structure is matched on the device You can maintain this file organization on your device by moving email messages from the Inbox to a different folder Note In addition to discarding unwanted files in the Trash folder Good Work currently supports moving messages from your Inbox to a Junk E Mail folder You can also move messages the other way from Junk E Mail back to your Inbox To move an email to a different folder 1 Select the email s you want a Open the message tap it or b Fromthe Inbox or folder tap the sender s photo or photo placeholder Good Work 17 Managing Email Good ry Junk E Mail a 2 Tap im to view the list of available folders 3 Tap the destination folder Moving To and Synchronizing Other Email Folders To synchronize your other email folders with your desktop account 1 Tap in the upper left of the screen then select
78. tory Access Protocol a directory service protocol that runs on a layer above the TCP IP stack LUN In computer storage a logical unit number or LUN is a number used to identify a logical unit which is a device addressed by the SCSI protocol or Storage Area Network protocols which encap sulate SCSI such as Fibre Channel or iSCSI LUSE Logical Unit Size Expansion M MAM Mobile Application Management MMC Microsoft Management Console Mylerm O OWA Outlook Web Access Good Work 68 em En AM KK Provisioning ID Part of the activation key that 1s the same for all GD applications activated by the same end user at the same enterprise The provisioning ID 1s typically the end user s enterprise email address l Relay Server Server in the NOC that provides communications between the GD app and GP servers Repository In GEMS Docs a repository is shared data source designated by a Display Name a Storage Type File Share or SharePoint and a Path Each repository is defined with user access permissions Repositories can be further organized into Lists When a repository is member of a list it can inher ent the user access permissions defined for the whole list RTT Round trip time S SDK Software Development Kit Typically a set of software development tools that allows for the cre ation of applications for a certain software package software framework hardware platform com puter system video game console ope
79. ture Insert quick response oo a Vem mmm mmm mmm mmm Saving Attachments Good Work 12 Managing Email From your Inbox or any folder tap in Contacts just tap the first recipient s email address then 1 Tapin the To field to add recipients As you begin to enter a name Good Work searches your Contacts and the company s Global Address List GAL for the closest match Tap a name then tap the X next to it to delete a recipient Rick Child rnick child evomlab com 2 Tap t select Add Cc Bcc and tap in the respective field to copy additional recipients 3 Tapin the Subject field to enter the subject line of your email 4 Tap and select Attach file to include an attachment Currently you can attach image files from the Photo library Gallery Photos etc on your device or you can take a picture with the device camera and attach the photo Attachments are listed at the bottom of the email To remove an attachment tap the corresponding X 5 Tap inthe body of the email form just below the Subject line and compose your message To activate your formatting options a Long press a word to Select it b Dragthe selection s left right handles to expand or narrow your selection Tt w Textselection 5 F de LI E E E This is a selection 8 Done Select Cut Copy Paste his is bold All This is italics This is underlined Sent with Good Work www good c
80. ult Use home time zone Displays calendars and event times in your home time zone when traveling D Alerts Hub o About Home time zone Softtoken Pacific Daylight Time GMT 7 a Clear search history Remove all the searches you ve performed NOTIFICATIONS amp REMINDERS Notifications Ld Sound Tap General settings to edit As with Email Settings a checkmark next to a property indicates that it is enabled An empty checkbox means the setting is disabled Other settings can have a range of values Tap one of these properties and a list of values is displayed from which to select The following table lists your calendar s General settings and their possible values Setting Function and Possible Values Hide declined events Show week number Week starts on Use home time zone Home time zone Clear search history Notifications Sound Good Work CALENDAR VIEW SETTINGS Enabled events you have declined are not shown on your schedule Disabled all calendar events are shown in schedule Enabled displays corresponding week number from 1 to 52 Disabled omits display of the week number on schedule Shows each week beginning on Saturday Sunday Monday or the default for your locale which is set by your administrator Enabled displays calendar and event times in home time zone Disabled calendar and events display in time zone of current location Sets your home time zone to the country of
81. ur Documents ima Good Work Good Work SHARE ANE i f 1 ER Local Docs wi Property loss prevention Property loss prevention V f dl Aaile O Good Work Internal F a gile Ups SE ianen amean n e Jun 6 2015 9 42 AM Iz PEN DTOpDO Marketing SI c Gap P agm dew Qo enfant Quo equi a Uestuo end cutee ates p E3 Jun 6 2015 9 43 AM s Android Beam Bluetooth LL te Jun 6 2015 10 26 AM Good Mutual NDA Form pdf LJ 749KB Property Loss Prevention a te Jun6 2015 10 36AM_ 184 7KB Email PDF Viewer POLARIS Office 5 m Polaris Office for Good zen reen amp n Drive PDF Viewer M Les L a E d 8 Tan return the directory list Selecting Files You can perform actions on an individual item or a selection of files To select a single file without opening it 1 Tap the file type icon to the left of the file name it changes to a checkmark 2 Tap at the immediate right of the file name to reveal your options which include Info dispays the file s properties when created last modified location path on the device file size Delete removes the item from the file share folder if your permissions allow Email automatically attaches the file to a blank email form ready for you to complete See Managing Email Share opens the file in a different app on the device as allowed by your user policy To select multiple files
82. uthentication 1 Read the email from your administrator that contains the compressed token format CTF URL 2 In the email tap the link provided SE When prompted to set a PIN for RSA authentication Good Access will display your RSA token code This token is timed to expire after the number of seconds displayed 4 Tapthe button on the left to copy the code or the button on the right to display the next token code if you feel you do not have sufficient time to paste the code into your authentication application 5 Pastethe copied token into your authentication application After setup in Good Access the Launcher shows a Softtoken icon you can use to configure your Token Settings Consult your IT administrator for the specifics of the authentication system implemented in your enterprise Understanding Split Billing Good s split billing solutions like Good Work with Data eliminate the burdensome inaccurate manual estimation and reimbursement models used by most companies to compensate employees for business use of their personal mobile devices and data plans often called BYOD Employing Good Work with Data also helps Good Work 60 Understanding Split Billing Good your organization to more easily and equitably comply with new requirements mandating employee reimbursement Two Billing Streams on 7 7 7 7 i the Same subscription v Y Business Nouseof j personal data plan FTH If split billin
83. ve the entire day oa Se E E Tap the time zone to change it Enter the host country and Good Work will determine GMT n mlemanskigevomlab com Tue Oct 14 2014 12 30 PM A al Tue Oct 14 2014 1 30 PM Pacific Daylight Time GHT 7 a 8 Under GUESTS tap Required and begin typing the name of the first person you want to invite from your contacts then either select one of the matches listed or type an email address for someone not currently in your contacts list or company GAL swipe up to scroll down or tap Done on the keyboard 9 Tapin Resources to enter telephone numbers web conference URLs and anything else necessary to support the event 10 Tapin Description to describe what you want to accomplish or to provide a formal agenda Good Work 38 Managing Your Calendar Good ry Pacific Daylight Time GT 7 F Rick Rick Child childioevomiab com Ricki Justice Ta rusicemevonlab Cem nmpnnmmnrn Alstelddeldl Jl tazixicivisiNIM smeo GT com foe 11 Tap REPETITION to set change the frequency of the event REPEAT MONTHLY EZ Every month on the same day each month eray thind Wed REPEAT WEEKLY on every third Wednesday Until PAIS ill A REPEAT DAILY REPEAT WEEKLY Until a date M j For a number al event d 12 Tap REMINDERS to set your personal alert interval 13 Tap SHOW ME AS and select from Busy Available or Tentative 14 Tap PRIVACY and sele
84. y in your contact s you will be asked if you d like to add this contact 2 3 Tap OK A At the bottom of the Contacts screen tap CREATE NEW CONTACT and you re ready to fill out the respective information available to you Add arautinsieevomlab com to contacts Cancel To add a contact in Good People 1 Open Contacts using the Launcher a Tap b Tap MP Good Work E 3 Jeff Black Senior Counsel ojniackiesomixh com Kristi Bond m V Corporate Communications TONG kbondipeecmmiat com 2 Wayne Brown TAN e Chief Mobility Officer M oer mne broengevorab com 7 Jeffery Bryant bp Strabegec Account Manager MB jeter bryantieevomlab com 2 Jessica Burroughs mg Acquisition Marketing Manager B iburrcaghsgevomiab com Rick Child Commercial Sales Rep 25 Managing Contacts Good 2 Nowin Good People Contacts tap and you re ready to fill out the respective information available to you E Inbox rra maus ka 1s mecnm Management Call Notes Chane Mclaughlin Jeff Black Tera Conan Q pecker com FIM Kristi Bond d m VP Copo ate Ces A romam con M Wayne Brown A m Chel Mobility Officer WV 0 ape brownie com A V Jeffery Bryant 118213141516 7 8 91 0 J my Sane Accu Manage B pter beyenegevomsad com alwieiRI Ti viul joie Tah Jessica Burroughs i C9 ml Ayrton Marketing Manager e furta ger com c t B zixic

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