7945 User Manual
Contents
1. e Press the Up or Down soft key e Press the Save soft key to exit the menu Setting Up Speed Dial Features Speed dial features allow you to press a button or enter a code to place a call You can set up speed dialing for your phone in two ways e Speed dialing with a button You can assign a speed dial num ber to any available programmable button on your phone that has not already been configured as a line or feature e Speed dialing with a code Using the Abbreviated Dialing fea ture you can create up to 100 2 digit speed dial codes Add speed dial Lift the handset and dial 74 numbers to phone Follow the prompts buttons Modify or delete a Lift the handset and dial 74 speed dial button Follow the instructions to program a new speed dial button When prompted press the button you want to modify or delete If modifying enter the new phone number If deleting press to enter an empty phone number Add speed dial Lift the handset and dial 75 numbers to use Follow the voice prompts with Abbreviated Dialing Modify an Abbre Lift the handset and dial 75 viated Dial code Follow the prompts to program a new abbreviated dial code and use the same digits Use and abbrevi Lift the handset and dial 3 ated dial code Enter the desired 2 digit speed dial code Page 20 Status line Displays current audio mode icon status information and prompts Call activity Displays your current calls per lin2. index Abbreviated Dialing Adjusting the Phone Answering a Call Billing Codes Call Block Call Forwarding Call Logs Directories Conferencing Connecting Your Phone Direct Call Pickup Do Not Disturb DND Group Pickup Group Speed Dials Hold Resume Intercom Long Distance Authorization Codes Multi Call Park MC Park Mute Permanent Caller ID Block Release Phone Settings Placing a Call Priority Call Razorline Contact Information Speed Dials Star Code Summary Table of Contents Transfer Voice Mail 20 2 24 23 14 22 l6 7 18 7 21 3 18 24 l6 7 23 19 18 20 27 14 21 Razorline 7975 Cisco User Table of Contents Connecting Your Phone 3 Buttons and Hardware 4 Touchscreen Features 8 Helpful Tips 10 Basic Call Handling lI Advanced Call Handling 16 Customizing Phone Settings 19 Voice Mail 21 Using the Directories 22 Call Blocking and Privacy Features 23 Billing and Long Distance Codes 24 Using Your Phone Off Net 25 Voice Mail System Cheat Sheet 26 Star Code Summary 27 Index 28 Customer Service Technical Support Please call 877 733 1700 or e mail us at support razorline com Razorline customer technical support is available 24 7 Important Razorline Numbers and Web Addresses New Orleans Main Number 504 274 1700 Razorline Website http www razorline com Web Portal Address http webportal razorline com Technical Support Email support ra
3. When you connect your phone you may want to adjust handset rest to ensure that the receiver will not slip out of the cradle See the description below for instructions Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Configuring Cisco 7945 for Off Network Access Important To use your telephone away from the office you will need to supply power to the phone Make sure you have a power brick for the telephone Erasing Existing Configuration Press the Settings Button 2 Select Network Configuration 3 Using the keypad dial the following keys ok H e Make sure that the lock in the upper right hand corner of the LCD screen is open 4 Press the Erase soft key 5 Disconnect and reconnect power cord from phone Setting New Configuration Press the Settings Button 2 Select Network Configuration 3 Using the keypad dial the following keys 0K H e Make sure that the lock in the upper right hand corner of the LCD screen is open 4 Use arrow keys to navigate to line 24 Alternate TFTP e Press the Yes soft key e DO NOT HIT SAVE AFTER THIS 5 Use arrow keys to navigate to line 8 TFTP Server e Use the Edit soft key e Using the keypad dial the following keys 204 1 1 8 140 e Press the Validate soft key 6
4. displayed on your phone screen and hang up Remove a call Make sure that the appropriate call is highlighted from hold on the and press Resume current line Remove a call Press the blinking link button If there is a single call from hold on a holding on this line the call will resume automati different line cally If there are multiple calls holding make sure that the appropriate call is highlighted and press Resume Retrieve a parked Enter the call park number from any Cisco IP call phone in your network to connect to the call You have a limited amount of time to retrieve the parked call before it reverts to ringing at its origi nal destination Razorline can adjust this time if necessary Page 16 Page 13 Transferring a Connected Call Transfer redirects a connected call The target is the number to which you want to transfer the call Transfer a call Press the More soft key and then press the Trans without talking to fer soft key Enter the target number When you the transfer recipi hear the call ringing hang up or press End Call ent blind transfer Talk to the transfer Press the More soft key and then press the recipient before Transfer soft key Enter the target number and transferring a call wait for the transfer recipient to answer If the announced trans recipient accepts the transferred call hang up If fer the recipient refuses the call use the Navigation button to scroll to the
5. holding call and press Re sume Transfer a call to a Press the More soft key and then press the voice mailbox Transfer soft key Dial the access code provided to you by Razorline then dial the target number and hang up Cancel a transfer Use the Navigation button to scroll to the holding call and press Resume Forwarding Your Calls to Another Num ber Set up call for Press the Forward soft key and enter the forward warding for all ing number as you would dial it from your phone calls Press the Forward soft key again The display shows Forwarded to xxxx Disable call for Press the Forward soft key Pick up and replace warding the handset You can also dial 73 After hearing verification hang up Page 14 Enable modify call Dial the number for Remote Access to Call For forwarding from a__ warding specified by Razorline Enter your com remote location plete telephone number If your phone is configured as an extension only non DID line enter your company s complete main telephone number your extension number Enter your telephone password Enter the new forwarding number For exter nal numbers use your outside access digit After hearing the verification hang up Disable call for Dial the number for Remote Access to Call For warding from a warding specified by Razorline Enter your com remote location plete telephone number Enter your telephone password P
6. to add a for example press EditDial followed by lt lt or gt gt to add or erase digits Page 22 Mute button Headset button Navigation button _ y Soft key buttons Handset light strip Touchscreen Provides access to contrast ring types network configuration and status information Provides access to personal and company directories Controls the volume for the hand set headset speakerphone or ringer Toggles the speakerphone on and off When the speakerphone is on the button is lit Toggles the mute feature on and off When mute is on the button is lit Toggles the headset on and off When the headset is on the button is lit Allows you to scroll through the menus and highlight items Use in conjunction with soft keys to acti vate highlighted items Allows you to dial phone numbers enter letters and choose menu items Each button activates a soft key op tion displayed on your phone screen Indicates an incoming call or a new voice message Shows phone features See touchscreen features section page 8 Touchscreen Features Connected Primary line Displays your primary phone num ber or extension Line area and call overview Displays all configured lines or phone numbers assigned to the phone Also shows an overview of current calls on each line The ac tive call is highlighted Programmable button labels Displays configurat
7. Choose Missed Received or Placed calls from the Priority Call log Directory To dial select the listing or scroll to it and go off hook Priority Call lets you define a list of callers identified as priority call Dial a long dis Dial the outside access digit the phone num ers using a unique ring tone when they call you The Priority call tance number ber Hee sine uae ea i OM Ena DUNG digag aie Dial an interna Dial the outside access digit 0I country code Rae rane ARAB ne Pree ee tional number the phone number Page 18 Page 11 Tip If you make a mistake while entering a phone number press lt lt to erase one or more digits Press Cancel to exit the dialing Directed Call Pickup attempt Directed Call Pickup allows you answer another ringing phone from Answering a Call your phone e Pick up the handset e Press the More soft key until you see the DC Pick soft key e Press the DC Pick soft key e Enter the ringing extension number and you will immediately be connected to the call When you hear your phone ring and see the red light flashing on your handset you have a new call The Cisco IP phone has distinc tive rings for incoming calls e nternal calls one ring e External calls two rings Answer with a Press the headset button if unlit Or if the headset headset button is already lit press answer or the flashing line button e Pick up the handset Answer with the Press the Speakerphone An
8. Press the Save soft key Page 25 Billing and Long Distance Authorization Codes Billing Codes m Fs Billing codes enable you to track calls by associate a billing code 6 47 with each call To enter a billing code for a all using star codes e During a call press 02 e Enter the billing code and then press To enter a billing code for a call using the menu Press the More soft key until you see the Billing soft key Press the Billing soft key Enter the billing code Press the More soft key again until you see the Billing soft key Press the Billing soft key Note The other party will not hear key tones as you make entries If you enter multiple billing codes during a call only the last billing code will be recorded Long Distance Authorization Codes ay an a 42 11 10 f Authorization codes enable you to override any call restrictions on the phone when you place a call To make a call with an authorization code Lift the handset Dial you outside access digit Press Enter your authorization code When you enter the correct code you will hear a dial tone Dial the phone number Erase your call Press the Directories button and then press Clear logs Programmable buttons F Depending on configuration pro grammable buttons provide access to e Phone lines line buttons e Speed dial numbers speed dial buttons The phone buttons illuminate to indicate status Se
9. Press the Volume button during a call or after in level for a call voking a dial tone You can press Save to save this volume setting for future calls Note that the vol ume settings for the handset speakerphone and headset must be adjusted separately Adjust the volume Press the Volume button while the handset is in the level for the cradle and the headset and speakerphone buttons ringer are off The new ringer volume is saved automati cally Customizing Ring Tone e Press the Settings button e Select menu item User Preferences e Select menu item Rings e Select the line you want to customize e Scroll through the list of ring types pressing the Play soft key to hear the ring and the Select soft key to accept the ring e Press the Save soft key to exit the menu Customizing the Display e Press the Settings button e Scroll to menu item Contrast Page 19 Do Not Disturb DND Basic Call Handlin This section covers basic call handling tasks such as placing answer Do Not Disturb instantly routes all of your incoming calls to your ing transferring and conferencing calls voice mailbox You can record a special voice mail greeting that callers will hear when you have DND active Enable DND Press the DND soft key or lift the handset and dial 04 and hang up The display will show Do Not Disturb is active Placing a Call Pre dial dial on Enter the outside access digit and the phon
10. a single phone call trl missed received and placed calls To send your caller ID for a call dial 82 At the second dial tone dial th i Help button O Displays help on your phone screen ial the desired phone number for a phone button or function Access your voice Dial the access code provided to you by Razorline mailbox from You will be prompted to enter your extension and another internal password phone Follow the prompts to use the voice mail system Access your voice Dial your phone number mailbox remotely When your voicemail greeting plays press the key You will prompted to enter your password Follow the prompts to use the voice mail system Create a custom Press the Messages button or dial 09 and enter operator the your password if required caller can press 0 Follow the prompts to create a custom operator when reaching number your voicemail When recording your greeting be sure to include and be directed instructions to press 0 to reach the other destina to another num tion ber Using the Directories Your phone maintains logs of your missed placed and received calls You can use the Directories button to access these records View your call Press the Directories button and select Missed logs Received or Placed calls Dial from a call Scroll to the phone number you want to dial and log pick up the receiver or press the Dial soft key If you need to edit the number displayed
11. e caller ID call duration and call state 7 Phone tab Appears when there is call activity Press this tab to return to the call activity area from another screen Feature tabs Each indicates an open feature menu Press a tab to switch between open menus To open a menu press a feature button Helpful Tips Understanding Lines vs Calls It is sometimes easy to confuse lines and calls on your phone Use these tips to avoid confusion Lines The Cisco IP Phone 7975 supports up to 8 lines Each line corre sponds to a phone number or extension that others can use to call you Calls Each line can support 2 calls Choosing Touchscreen Items To choose a touch Do this screen item By touch Press or tap an item on the touchscreen with your fingertip Pressing a phone number on the touchscreen can cause the phone to dial the number By scrolling Press the Navigation button to highlight an item in a list Press a relevant soft key such as Select or Dial to finish the action or tap the item with your fingertip By item number Press the corresponding number on your key pad For example press 4 to choose the fourth item in a menu Page 10 e Lift the handset and dial 6 e Follow the voice prompts Note When entering an external number in the priority list enter the O digit number Do not include the outside access digit Customizing Phone Settings Adjusting the Volume Adjust the volume
12. e call details Scroll to the number you want more information such as time and on and press the More soft key until the Details date soft key is displayed Press the Details soft key to display call informa tion Green steady Active call on this line off hook Green blinking Call on hold on this line rane ee A cs Call Blocking amp Privacy Features ringing on this line Red Shared line currently in use No color No call activity on this line on hook Call Block Selective Call Rejection Foot stand button Allows you to adjust the angle of the With Call Block you can program your phone to decline calls from phone base certain people The Call Block menu provides step by step instruc tions on enabling disabling the feature and managing the call block Display button Awakens the touch screen from list power save mode or disables it for cleaning To access the Call Block menu dial 60 and follow the voice 5i No color Touchscreen avail prompts j able ready for input Note When entering an external number to the call block list enter a EEGA the l0 digit number Do not include the outside access digit Green Steady Touchscreen and backlight disabled Permanent Caller ID Block Release Messages button Provides access to the voicemail eee If your phone is configured to block sending Caller ID this feature Directories button Provides access to call history sends your caller ID for
13. e num hook without ber Next press Dial Or do one of these actions first getting a dial to go off hook and dial the number tone e Lift the handset e Press the speakerphone or headset button e Press a line button Disable DND Press the DND soft key or lift the handset and dial 04 and hang up The Do Not Disturb is active message will disap pear Intercom Dial using the You can press the speakerphone before or after speakerphone dialing re dialing or speed dialing a number Redial the most Press the Redial soft key or dial 07 By default Intercom allows you to make an announcement through another person s speakerphone recently dialed Redial uses your primary line However you can number open a secondary line and then press Redial To initiate an intercom call Place a call when Press a line button for the new line The call on another call is the first line will be placed on hold automatically e Press the More soft key until you see the Intercom soft key active using an e Press the Intercom soft key other line e Dial the extension of the other party e Begin speaking after you hear two beeps Place a call when Press New Call The original call will be placed on another call is hold automatically Then dial redial or speed dial active using the a number same line Note If the other party is on the phone your intercom will come across as a new call to either answer or ignore Dial from a call
14. erence call Hang up while Return the handset to its cradle or press End Call e While on an existing call press the More soft key using the handset e Press the Conf soft key The first call will automatically be placed on hold e Enter the conference participant s phone number e After the call connects press the Conf soft key again to com plete the conference Hang up while Press the Speakerphone button or press End Call e Toadd more parties to the conference repeat the steps above using the speaker phone Hang up while Press the Headset button If you want to keep using the headset headset mode activated keep the button lit after hanging up press End Call Advanced Call Handling Using Hold and Resume Parking Calls and Retrieving Parked Calls If you want to You can park a call when you want to store the call so that you Put a call on hold Make sure the call you want to put on hold is high or someone else can retrieve it from another phone When lighted and press hold Note Starting one minute parked a call is assigned an ID number by the system after the party is on hold and occurring each min ute after that three short rings sound from the phone speaker This is to remind you that you have a call on hold Park a call During a call press the More soft key until you see the MC Park soft key Multi call park Press the MC Park soft key This prompts your phone to store the call Note the park number
15. ion of each pro grammable button on your phone my Phone lines or extensions line buttons Speed dial buttons Softkey labels Each displays a softkey function Activate a softkey by pressing either the softkey label on the touchscreen or the softkey button Group Speed Dial Group Speed Dial provides up to 1000 extensions that are config ured to dial other numbers Razorline creates these extensions which can be dialed from everyone s phone in your network To dial a group speed dial number simply pick up the handset and dial the extension Voice Mail When accessing your voice messaging system you will be prompted for a password Your password will be the last 4 digits of your phone number your extension You have the option to change this password Set up and per Press the Messages button or dial 09 and enter sonalize your your password if required voice mailbox Follow the voice instructions You can record 3 greetings Your phone rings and you don t answer it No Answer greeting You have activated DND Do not Disturb greeting You are talking on the phone Busy Greeting See if you havea Look at your phone for the following indicators new voice mes e A steady red light on your handset sage e A flashing envelope icon on your screen Listen to your Press the Messages button or dial 09 and enter voice messages your password if required Follow the prompts to use the voice mail system Page 21
16. ress After hearing the verification hang up Enable modify call Lift the handset and dial 76 forward Busy Enter the extension or forwarding number fol forwards calls to lowed by For external numbers use your out another number side access digit when you are ona Press to confirm followed by 2 to exit call Hang up Disable call for Lift the handset and dial 77 ward Busy Hang up Enable modify call Lift the handset and dial 78 forward No An Enter the extension or forwarding number fol swer forwards lowed by For external numbers use your out calls to another side access digit number when you Press to confirm followed by 2 to exit don t answer Hang up Disable call for Lift the handset and dial 79 ward No Answer Hang up Access the selec Lift the handset and dial 63 tive call forwarding Follow the voice prompts to enable disable menu forwards change the forwarding number hear the forward calls from certain ing number add or remove callers to forwarding callers list and to hear the forwarding list Page 15
17. swer or the flashing e Press the More soft key until you see the Group pickup soft speakerphone line button key Switch from a Press Answer or if the call is ringing on a different e Press the Group pickup soft key connected call to line press the flashing line button Either action e You may also dial 06 answer a ringing answers the new call and automatically places the e You will immediately be connected to the call call first call on hold Retrieve a held Use Call Park call on another phone Group Call Pickup Group Call Pickup allows you to answer another ringing phone that is in your call pickup group from your phone Note If multiple inbound calls are ringing in your group the call that has been ringing the longest will be answered Use your phone Use Direct Call Pickup to answer a call that is ringing on another phone The Mute button disables the microphone of the handset speaker phone or headset so you can have a private conversation You will Toggle Mute on Press the Mute button It will turn red Using Mute Send an incoming Press the DND Do not Disturb soft key Your call directly to phone will remain in DND mode until the DND voicemail soft key is pressed again Toggle Mute off Press the Mute button again It will turn gray Making Conference Calls Ending a Call Your Cisco IP phone allows you to join up to 5 people into one If you want to Then telephone conversation creating a conf
18. zorline com Technical Support Line 877 733 1700 Star Code Summary ree 2 extension Perm Caller ID Block N A Release x x x x 7 70 no 4 Menu 87 3 7 gy 83 Menu N A N A N A N A 04 N A 82 no 6l Menu 88 Menu N A 60 Menu N A Page 27 Voice Mail System Cheat Sheet Connecting Your Phone Voice Mail Menu Listen to Inbox messages g 2 Listen to Saved messages 3 Change you password 4 Listen to your voice mail greetings 5 Record your voice mail greetings 6 Access your personal distribution groups 7 To compose a message 8 To hear or change your customized operator While Listening To Your Messages Skip Time Date stamp prior to message 7 Rewind in 5 second increments 9 Forward in 5 second increments 99 Skip to the end of the message 77 Rewind to the beginning of the message 8 Pause the message 5 Save the message 4 Delete the message 114666 DC adaptor port DC48V AC to DC power supply 2 3 AC power cord 4 Network port 10 100 1000 SW for connecting to the net work 5 Access port 10 100 1000 PC for connecting your phone to your computer 6 Handset port 7 Headset port 8 Foot stand button Buttons and Hardware Adjusting the Foot stand To change the angle that your phone sits on your desktop adjust the foot stand while pressing the foot stand button Adjusting the Handset Rest
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