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DeskView User Manual 1

1. 43 Viewing Already Imported Serial Numbers 44 Exporting Resource Information 44 Removing Serial Numbers 2 a aalala an pan Din p PAn Eaa A a paana EE E aaia E 44 Viewing DeskView Client Tools Events 44 Viewing DeskView Client ToolsReports 45 Viewing Client Tools Events in the Resource Manager 45 Chapter 5 DeskView Settings 0 ccc cee eee eee eee eee 46 Altiris Console s DeskView Policy Settings 46 Install DeskView Agent Settings 2 0 0 cece teeta 46 Uninstall DeskView Agent Settings 47 Enable Disable Notifications Policy Settings 47 Free Hard Disk Space Data Policy Settings 47 Free Hard Disk Space System Policy Settings 48 Lease Expiration Policy Settings eee 48 Notification Configuration E mail Settings 48 Notifications Configuration Settings 49 Thin Client Settings Policy Settings 51 Thin Client Stora
2. No Error Error Handling 0000 OK 0001 Error when calling the specified section in an INF file DeskView Setup will be ended 0002 Error when removing the specified file during the Remove the specified file manually and repeat the uninstallation DeskView Setup will be ended uninstallation 0003 The setup program was called with incorrect Check the command line parameters command line parameters 0004 The setup program was started with the Remove parameter and the uninstallation routine was not found 0005 The setup program has determined that it was not started under Windows for Home Use 0006 The setup program has determined that it was not Install a newer Windows version started under the proper Windows version 0007 The setup program has determined that it was started on a PC of another manufacturer DeskView User Manual 77 Appendix A Error numbers of DeskView Agent 5 x Rollout No Error Error Handling 0008 The setup program has found a newer installed A downgrade is not permitted If you really want to version on the computer install the older version you must uninstall the newer version first 0009 The setup program has determined that there isnot Make memory space available and repeat the enough memory available on the hard disk of the installation target computer 0011 An installation or uninstallation was st
3. 38 Configuring the Restart Computer Policy 000 cee eee 38 Configuring the Shutdown Computer Policy 38 Configuring the Switch Computer into Hibernate Mode Policy 39 Configuring the Switch Computer into Standby Mode Policy 39 Using DeskView BIOS Settings 2 2 2 WI IAA eb eee bee 39 Configuring the Default Values Policy 6 eee 39 Configuring the BIOS Boot Order Policy 6 tte 40 Configuring the BIOS Setup Password Policy 40 Configuring the Diskette Controller Options Policy 40 Configuring the Flash Write Options Policy 40 Configuring the LAN Remote Boot Options Policy 41 Configuring the USB Host Controller Policy 6 0 2 tee 41 Configuring the Wake On LAN Options Policy 41 Using DeskView Security 2 2 sessing cals nyaa GG Sack Ann DALAN gals Ble Rh god PINAG RE ed A 42 Configuring the USB Security Policy 2 ee 42 Using DeskView Serial Numbers 21 eee 42 Applying Imported Serial Numbers 2 eee 42 Assigning a Single Serial Number 43 Generating Serial Numbers 43 Importing Serial Numbers
4. Time of occurrence Displays the date and time that the event occurred on the system Description of event Describes the reason for the notification e Additional information Displays additional information about the corresponding notification and if applicable gives advice on error recovery Trending information Compares the severity of the event that triggered the notification with that of the previous notification that was triggered by the same type of event The trending information is relevant only for events that result in two or more notifications DeskView System Data Tab Settings Resource Manager gt DeskView System Data This topic includes information about a Desk View managed computer s Desk View System Data tab To go to the Desk View System Data tab see Opening the Resource Manager Page on page 30 The DeskView System Data tab displays detailed inventory data in a graphical interface When you click the DeskView System Data tab you are shown a summary of the data for the computer For more detailed inventory data click Details on one of the following Drives button Software button Characteristics button e Summary button e Details button e Mainboard button e Graphics button e Network button Summary View Clicking the Summary button displays the summary view of the system and user data for the system selected This view does not show all system and user data but only a selection o
5. To install DeskView for Thin Clients on the Notification Server 1 From the Notification Server computer s Altiris Console click the Getting Started tab 2 Inthe left pane in the Install Solutions section click Install Altiris Solutions from the Solution Center 3 The Solution Center page opens in the right pane with a list of Available Solutions 4 Click the Segments button click Partner Solutions and click Fujitsu Siemens Computers DeskView for Thin Clients 5 Follow the instructions To verify that DeskView for Thin Clients is installed 1 Click the Currently Installed tab on the Solution Center page 2 Verify that Fujitsu Siemens Computers DeskView for Thin Clients is on the list Note For information about what to do next see Getting Started with DeskView on page 15 Installing DeskView for Server Important Solutions must be installed locally on the Notification Server computer To install DeskView for Server on the Notification Server 1 From the Notification Server computer s Altiris Console click the Getting Started tab 2 In the left pane in the Install Solutions section click Install Altiris Solutions from the Solution Center DeskView User Manual 12 Chapter 2 Installing DeskView 3 The Solution Center page opens in the right pane with a list of Available Solutions 4 Click the Segments button click Partner Solutions and click DeskView for Server Solution 5 Follow the instructions To verify
6. Chapter 5 DeskView Settings Altiris Console s DeskView Policy Settings Active When selected activates the Notification Configuration E mail settings SMTP Server Enter the IP address or the DNS name of the SMTP server for the mail outbox Notification by e mail only functions through the SMTP protocol From Enter who the sender of the e mail should be Exactly one address must be entered for e mail reasons The e mail addresses must be entered according the format localpart domain To and CC Must together contain at least one e mail address Several addresses separated by a comma or a semi colon may be entered on each line The e mail addresses must be entered according the format localpart domain Subject Enter what is displayed in the subject line of the e mail The subject line must not be left blank Message language Select in which language you receive the notification Additional text The following details are also sent as text by default computer name IP address date time event whether an improvement or a deterioration has taken place and the current status If you enter text here it will be attached to the standard text As an additional text you can for example enter who configured the e mail settings Save Saves the settings in the database Reset Reset to the default settings and ignores the changes Notifications Configuration Settings Altiris Console gt Configurat
7. Checks the free memory space for data on all existing hard disks except the system drive Hard disks S M A R T Checks the hard disk drives with Self Monitoring And Reporting Technology Free hard disk space system Checks the free memory space on the system drive Internal short circuit Monitors the keyboard mouse and USB interface for short circuits Lease Expiration Checks the term of the leasing agreement Memory changes Indicates whether the main memory of the system has changed Processor change Checks whether the processor has been replaced with another one or a processor has been removed or an additional process has been installed Temperature Monitors the inside and outside temperature of the computer Voltage Checks whether the 5V voltage 12V voltage and the CMOS battery voltage are within tolerances DeskView User Manual 50 Chapter 5 DeskView Settings Altiris Console s DeskView Policy Settings Thin Client Settings Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Policies gt Configure Thin Client Settings Enable When selected and the Apply button is clicked enables the policy with the set parameters New Unconfigured System Only When selected the policy applies to the newly discovered systems which have not been configured previously System Configured to use Notification Serv
8. Program Files Desk View DeskF lash e Use current client working directory If selected uses the current client working directory Update file Select one of the following options e Automatic file detection DeskFlash can select the appropriate BIOS update file if there is more than one BIOS update file in the working directory Specify update file name If selected enter the name of the BIOS update file Example D1837 bup Log file You have the following options Do not create log file If selected no log file will be created e Create log file with the default name If selected the created log file will have the default name e Create log file with custom file name DeskView User Manual 56 Chapter 5 DeskView Settings DeskView Client Tools Settings If selected a custom file name can be specified You can use the following variables in the name of the file domain System domain name Computer name date Current date time Current time in the format HHMMSS no Automatically generated serial number Example MyArch name date bup Note If you specify a custom file name when you run this policy on thin clients the file will be saved in the default folder lt DeskView program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin clien
9. gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView USB Security Update USB Security Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView Security gt Update USB Security This policy locks and unlocks either all USB devices or only USB mass storage devices of the client computers in the selected collections This policy can be used to prevent data abuse and unintentional bringing in of extraneous software like viruses or games over the USB interface Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If system BIOS Setup password is enabled it must be specified here USB Security The following three fields lock and unlock USB devices or only USB mass storage devices Note These options become active after the computer restarts Lock all USB devices Disables the USB controller No USB device will be recognized by the system Important If you select this option the USB 2 0 Host Controller will be set to Disabl
10. internet at http www fsc pc de 4209 The installation or deinstallation of ASF Proxy Check that the necessary hardware and software during the installation of DeskAlert with AoL requirements are fulfilled Admin option has not functioned properly 4210 The installation or deinstalltion of AoL ASF Agent Check that the necessary hardware and software during installation of DeskAlert with AoL Client requirements are fulfilled option has not functioned properly 4211 No valid MSI software package for ASF Proxy Download the current MSI software package for ASF ASFProxy msi Proxy ASFProxy msi from the internet at http File not found as expected ASF Proxy will not be WWW fsc pc de installed 4212 To install ASF Proxy under Windows XP you Install Service Pack 1 under Windows XP and carry need Service Pack 1 out the installation again 4213 Microsoft Installer service not installed Install Microsoft Installer 1 0 or higher and carry out the installation again 4214 Microsoft Installer service is not up to date You Install Microsoft Installer 1 0 or higher and carry out need version 1 0 or higher the installation again ASF Proxy will not be installed 4215 No valid setup for ASF Agent Download the current setup for ASF Agent from the internet at http www fsc pc de 4216 To install ASF Agent or Proxy under Windows Install Service Pack 4 under Windows NT4 and carry NT4 you need Service Pack 4 or higher out the installation again 4217
11. 72 Altiris Console s DeskView Policy Settings This section includes the following topics Install DeskView Agent Settings page 46 Uninstall DeskView Agent Settings page 47 Enable Disable Notifications Policy Settings page 47 e Free Hard Disk Space Data Policy Settings page 47 e Free Hard Disk Space System Policy Settings page 48 e Lease Expiration Policy Settings page 48 e Notification Configuration E mail Settings page 48 Notifications Configuration Settings page 49 Thin Client Settings Policy Settings page 51 Thin Client Storage Policy Settings page 51 Event Folder Purge Policy Settings page 52 Install DeskView Agent Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt DeskView version gt Install DeskView Agent Install ASF components on ASF capable computers Select this checkbox to enable the policy to install the additional ASF component on ASF capable computers Use multicast when the Altiris Agent s multicast option is enabled Select this checkbox if you want to enable package multicast when the Altiris Agent s multicast option is enabled Applies to collections Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection DeskView User Manual 46 Chapter 5 DeskView Settings Altiris Console s DeskVie
12. Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update BIOS Boot Order Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update BIOS Boot Order This policy updates the BIOS boot order of the client computers in the selected collections You can specify the sequence of drives or system components which the BIOS will search for during the boot process Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password Boot Sequence Specifies the sequence of drives and system components that the BIOS searches for during the boot process to start the operating system This sequence can be changed with the arrow buttons DeskView User Manual 62 Chapter 5 DeskView Settings DeskView Client Tools Settings Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected us
13. Click Next to view the imported serial numbers Exporting Resource Information To export resource information for a collection do the following 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 3 Inthe right pane select the Export Resource Information action Click Next 4 Choose the collection and the columns you wish to include in the export and click Next 5 Click the link in the right pane to download the file Removing Serial Numbers You can remove the previously imported serial numbers To remove serial numbers for all resources 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 3 Inthe right pane select the Remove All Serial Numbers and click Next 4 Click Yes to confirm or No to cancel To remove serial numbers only for deleted resources 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 3 Inthe right pane select Remove Serial Numbers for Deleted Resources and click Next 4 Click Yes to confirm or No to cancel Viewing DeskView Client Tools Events Desk View includes tools that provide information about the Desk View client tools task
14. Client Storage Policy Settings page 35 Configuring the Thin Client Settings Policy 1 Inthe Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Policies gt Configure Thin Client Settings 3 In the right pane configure the settings For details see Thin Client Settings Policy Settings on page 51 or click the Help icon in the Altiris Console 4 Click Apply to save policy settings or click Execute to execute the policy at once Configuring the Thin Client Storage Policy Settings 1 Inthe Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Policies gt Configure Thin Client Storage 3 In the right pane configure the settings For details see Thin Client Storage Policy Settings on page 51 or click the Help icon in the Altiris Console 4 Click Apply to save policy settings Using DeskView Client Tools When the DeskView Agent is installed on client computers the DeskFlash DeskOff Desk View BIOS Settings Desk View USB Security and DeskView Serial Numbers client tools are installed as part of that installation This section contains the following topics DeskView User Manual 35 Chapter 4 Managing Computers Using DeskFlash e Using DeskFlash page 36 Using DeskOff page
15. Collections that Show DeskView Managed Computers Note DeskView managed systems are systems from Fujitsu Siemens Computers that have the DeskView Agent installed on them and inventory data has been sent to the database 1 Inthe Altiris Console click the Resources tab 2 In the left pane click Resources gt Collections gt DeskView gt DeskView managed systems 3 Click a collection to see the computers that have the DeskView Agent installed Viewing all the Collections that a Computer Belongs To 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the Summaries tab DeskView User Manual 22 Chapter 4 Managing Computers Configuring DeskView System Data Policies 3 Click Collection Summary All the collections that the computer is a member of are displayed Configuring DeskView System Data Policies This section contains information about the following system data tasks Refreshing DeskView System Data page 23 e Purging the Event Folder page 23 Configuring Inventory for Pocket LOOX page 24 Refreshing DeskView System Data You can use a policy to refresh the Desk View System Data one time or at intervals according to a schedule This policy causes the Desk View Agent to send the full system data to the server 1 From the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt Refresh Desk
16. DeskView to receive ASF Alert Standard Format and AoL Alert On LAN notifications from client computers SNMP Simple Network Management Protocol ASF Proxy and DeskView must be installed on the Notification Server To install DeskView for Windows on the Notification Server 1 From the Notification Server computer s Altiris Console click the Getting Started tab 2 Inthe left pane in the Install Solutions section click Install Altiris Solutions from the Solution Center 3 The Solution Center page opens in the right pane with a list of Available Solutions 4 Click the Segments button click Partner Solutions and click Fujitsu Siemens Computers DeskView for Windows 5 Follow the instructions To verify that DeskView for Windows is installed 1 On the Solution Center page click the Currently Installed tab 2 Verify that Fujitsu Siemens Computers DeskView for Windows is on the list To install ASF Proxy on the Notification Server optional a Make sure that the Simple Network Management Protocol SNMP is installed on the Notification Server using the Windows Add or Remove Programs utility b Run ASFProxy msi located by default on the Notification Server at c Program Files Altiris Desk View asfproxy c Follow the instructions in the wizard d Restart the Notification Server Note For information about what to do next see Getting Started with Desk View on page 15 DeskView User Manual 11 Chapter 2 Installing Des
17. Follow the on screen instructions to complete the task New Incoming Notifications Window Settings Altiris Console gt Reports tab gt Dashboards gt DeskView New Notifications This topic includes information about a Desk View managed computer s New Incoming Notifications window To open to the New Incoming Notifications window see Opening the DeskView New Notifications Dashboard Using the Altiris Console on page 28 This pane shows all new incoming notifications It is refreshed regularly the default is once a minute When you open the Desk View New Notifications window all notifications not yet processed are displayed New incoming notifications are Color coded e Placed at the top of the list A summary shows the number of new notifications according to severity Icon Severity x Critical or Fatal A Warning Minor or Major D OK 7 Unknown or Other For each notification the following information is shown Severity e Name of the system that sent the notification Category to which the event belongs e Time of occurrence Click Refresh to update the New Incoming Notifications pane Click Reset to delete the background color of new notifications If you change the processing status of a notification from New to Open on the DeskView Notifications tab this notification is no longer displayed in the New Incoming Notifications window If you click a notification all notifica
18. Help icon in the Altiris Console Click Apply Configuring the Restart Computer Policy Note This policy forces the client computers in the selected collections to restart 1 2 3 In the Altiris Console click the Tasks tab In the left pane click Tasks gt Platform Administration gt DeskView gt DeskOff gt Restart computer In the right pane configure the settings For details see DeskOff Restart Computer Policy Settings on page 59 or click the Help icon in the Altiris Console Click Apply Configuring the Shutdown Computer Policy Note This policy forces the client computers in the selected collections to shut down 1 2 3 In the Altiris Console click the Tasks tab In the left pane click Tasks gt Platform Administration gt DeskView gt DeskOff gt Shutdown computer In the right pane configure the settings For details see DeskOff Shutdown Computer Policy Settings on page 60 or click the Help icon in the Altiris Console Click Apply DeskView User Manual 38 Chapter 4 Managing Computers Using DeskView BIOS Settings Configuring the Switch Computer into Hibernate Mode Policy Note This policy forces the client computers in the selected collections to hibernate 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskOff gt Switch computer into hibernate mode 3 In the right pane configure
19. Help or click the Help icon in the Altiris Console DeskView User Manual 27 Chapter 4 Managing Computers Opening the DeskView Notifications Page Enabling the Warning Notification Policy 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt DeskView Notification Warning 3 In the right pane select the Enable checkbox 4 Click Apply When the policy runs the enabled conditions are checked If the enabled conditions are met then a new incident will appear in Helpdesk Notes e Ifyou change the notification policy schedule you may need to adjust the Minutes filter parameter that defines the maximum age of notifications to be processed during the policy run To ensure that incidents for all new notifications get created set the parameter interval between two scheduled runs e For details on configuring the Notification Policies see the Altiris Notification Server Help or click the Help icon in the Altiris Console Opening the DeskView Notifications Page This section includes the following topics e Opening the DeskView Notifications Dashboard Using the Altiris Console page 28 e Opening the DeskView New Notifications Dashboard Using the Altiris Console page 28 Opening the ServerView Console from the DeskView for Server Dashboard page 29 Opening the DeskView Notificati
20. Pocket PC Inventory Tasks You can use a policy to run inventory task for Pocket LOOX handhelds one time or at intervals according to a schedule This policy causes the Altiris Agent for Pocket PC to send the full inventory to the server 1 From the Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Assets and Inventory gt Inventory gt Handhelds gt Pocket PC gt Inventory Tasks gt Default Inventory Task 3 In the right pane configure the settings For details see Altiris Pocket PC Inventory Solution documentation or click the Help icon in the Altiris Console 4 Select the Enable checkbox and click Apply After the next policy update check on a client computer takes place the Altiris Agent for Pocket PC will send the full inventory to the Notification Server Configuring DeskView Notifications This section includes the following topics Configuring Notifications page 25 Configuring the Notification Configuration E mail Settings page 25 Enabling DeskView Notifications page 26 e Configuring the Notification Settings Free Hard Disk Space Data Options page 26 e Configuring the Notification Setting Free Hard Disk Space System Options page 26 e Configuring the Notification Settings Lease Expiration Options page 26 Configuring Notifications You can select the notifications you want to be informed about These notifications are stored in the database 1 From the Altiris Cons
21. To install ASF Agent or Proxy under Windows Install Service Pack 2 under Windows 2000 and carry 2000 Service Pack 2 or higher is required out the installation again 4218 The SNMP Service is not installed on the system Install the SNMP Service To install AoL ASF Proxy the SNMP Service is required 4219 During installation the configuration of DeskAlert Check that the necessary hardware and software with the ASF Client option did not function requirements are fulfilled correctly 4220 The Intel AOL Client installation was blocked Ensure that the installation is not running under the because of wrong access rights Administrator system account rights other than system account are required for the installation of Intel AOL Client 4401 No or the old WMI version is installed and no WMI Install the current version of WMI Core Setup is available 4402 An attempt was made to install or update WMI but Install the current version of WMI manually Microsoft Setup failed DeskView User Manual 82 Index A Agent DeskView 18 DeskView Discovery 17 agent DeskView 31 Altiris Agent 8 10 settings 22 23 Altiris Console 8 15 Altiris Database 8 Altiris Inventory Solution for Pocket PC 24 Altiris Notification Server 10 AoL Alert On LAN 11 ASF Alert Standard Format 11 proxy 11 B BIOS configuring 39 managing 36 set to default 39 C characteristics 33 75 ServerView 35 client tools events 31 collection 8 c
22. User Manual 29 Chapter 4 Managing Computers Deleting a DeskView Notification 3 Click Open to set the processing status of a notification to Open or click Close to set the processing status of a notification to Closed The new processing status is assigned to the notification Note You can switch the processing status between Open and Closed The processing status New is assigned by the system you cannot assign it yourself If you set the processing status of a notification to Open this notification is no longer displayed in the New Incoming Notifications pane Deleting a DeskView Notification You can delete one or several notifications from the Notification Server 1 Open the Notifications page See Opening the Desk View Notifications Page on page 28 In the right pane in the All column select the checkbox of the notification you want to delete If you want to delete several notifications in one step select the corresponding checkboxes Click Delete Viewing the System Data of a DeskView Managed System When a computer has the Desk View Agent installed and sends inventory data to the database it becomes a Desk View managed system Using the Resource Manager you can view the different kinds of information on DeskView managed systems This section includes the following topics Opening the Resource Manager Page page 30 Viewing Inventory page 30 Viewing Events page 31 Viewing Tasks page 31 Viewing A
23. agents 19 policy 9 settings 46 prerequisites 10 processor 32 75 ServerView 34 R Resource Manager 9 30 31 rollout policies 18 19 S security USB 42 serial numbers generation 42 Server DeskView for 12 SNMP Simple Network Management Protocol 11 software 33 75 ServerView 35 summary 32 75 ServerView 34 System Data tab 31 34 74 T Thin Client DeskView for 12 35 thin client Agent 35 storage 35 83 U uninstalling agent 19 USB Universal Serial Bus security 42 V viewing events 31 DeskView User Manual Index 84
24. attempted installation on an incorrect started under Windows for Business software platform 0060 The callup of SniSleep has failed 0070 The setup program was unable to find the required Check whether all required files are located in the files directory from which the Setup program was called 0071 A required restart was not carried out between two Reboot the computer and restart DeskView DeskView installations Settings could be lost installation 0072 A DeskView component could not be installed on this operating system It is not or no longer envisaged for this operating system 0073 A DeskView variant of another manufacturer is already installed on the target system Uninstall the existing variant completely and then repeat installation 0100 The specified DeskView Setup program was not Check whether the module is present in the found corresponding directory 0101 An installation variant administrator client with The installation variant cannot be changed on a user interface client without user interface or local is specified in the file SNISADM INI that differs from that already installed on the PC computer during an update The only way to change the installation variant is to uninstall DeskView and reinstall it with a different installation variant 0102 In file SNISADM INI a non permissible installation mode was entered Manual entries were made in the file SNISADM INI Crea
25. date time Current time in the format HHMMSS no Automatically generated serial number Example MyArch name date bup Note If you specify a custom file name when you run this policy on thin clients the file will be saved in the default folder lt DeskView program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Perform system reboot after the action is completed When selected if restart is mandatory for the update process the client system will restart When not selected the BIOS that requires mandatory system restart for updating is not updated No message is displayed in either case Disable warning dialog on the target system When selected no warning is displayed on systems whose BIOS is accessed Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed DeskView User Manual 58 Chapter 5 DeskView Settings DeskView Client Tools Settings Note The Altiris power management has to be turned on the client computers if the administrator wa
26. enabled The clients of the selected collection send notifications to the Notification Server Additional to the notifications the ASF Alert Standard Format notifications can be sent to the Notification Server ASF Enabled When selected enables ASF Alert Standard Format notifications Free Hard Disk Space Data Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Free Hard Disk Space Data Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection DeskView User Manual 47 Chapter 5 DeskView Settings Altiris Console s DeskView Policy Settings Set Defaults button When clicked resets the values to their defaults Error occurs when free space less than Sets a limit for the minimum amount of free space on the data partition before the error notification is sent Warning occurs when free space less than Sets a limit for the minimum amount of free space on the data partition before the warning notification is sent Free Hard Disk Space System Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Free Hard Disk Space System Applies to Select the collection you wa
27. error occurs again you must delete the service manually 0022 The specified service could not be set up Set up the service manually To do this use the DeskView Setup will be ended program INSTSRV EXE 0023 The specified service could not be started Restart the computer and invoke the setup again DeskView Setup will be ended 0024 The setup program has determined that DeskView is not supported by the operating system installed 0030 The specified registry tree or key could not be Delete the registry tree or key manually and then run deleted the setup again 0031 The specified registry key could not be opened 0032 The specified registry key could not be created Create the registry key yourself 0033 The specified registry key could not be closed Call the Setup again 0040 The specified process could not be deleted End the process in the Task Manager 0041 The specified program was ended with an error Restart the computer message 0043 The function Checkl ValuesExists was ended with an error 0044 GetRegistryValues failed 0045 SetRegistryValues failed 0046 DeleteRegistryValue failed DeskView User Manual 78 Appendix A Error numbers of DeskView Agent 5 x Rollout No Error Error Handling 0047 The registry value MultiSZ value could not be deleted The RemoveMultiSZ section in SniSubr inf is defective 0048 reserved 0049 reserved 0051 The setup program has determined that it was not You have
28. events for an individual computer using the Resource Manager For information see Viewing Events on page 31 Uninstalling DeskView Agents from Client Computers You can use policies to uninstall the DeskView Agent and DeskView Discovery Agent This section includes the following topics Uninstalling the DeskView Agent page 19 Uninstalling the DeskView Discovery Agent page 19 Uninstalling a DeskView Agent or DeskView Discovery Agent Manually page 20 Uninstalling the DeskView Agent In the Altiris Console click the Configuration tab In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt DeskView version Click the Uninstall DeskView Agent policy In the right pane configure the settings For details see Uninstall DeskView Agent Settings on page 47 By default this policy is configured to run once as soon as possible You can also schedule this policy to run at specific intervals Click Apply to save the policy settings Uninstalling the DeskView Discovery Agent In the Altiris Console click the Configuration tab In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Discovery Agent Rollout Click the Uninstall DeskView Discovery Agent policy In the right pane click the Enable checkbox You can select the collections the policy will apply to by clicking th
29. gt DeskView BIOS Settings gt Update Wake On LAN Options 3 In the right pane configure the settings For details see Desk View BIOS Settings Update Wake On LAN Policy Settings on page 67 or click the Help icon in the Altiris Console 4 Click Apply Important If you enable the Wake On LAN option the BIOS Setup password check will be disabled at startup if the computer BIOS supports this feature This BIOS setting prevents the computer from prompting the user for a password during the Wake On LAN startup DeskView User Manual 41 Chapter 4 Managing Computers Using DeskView Security Using DeskView Security The DeskView USB Security policy lets administrators restrict usage of external USB devices or USB mass storage devices by locking the USB interface This policy can be used to prevent data larceny and unintentional bringing in of extraneous software like viruses or games over the USB interface This section includes the following topics Configuring the USB Security Policy page 42 Configuring the USB Security Policy Note This policy locks and unlocks either all USB devices or only USB mass storage devices of the client computers in the selected collections 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView Security gt Update USB Security 3 In the right pane configure the settings For details see Desk
30. of DeskView version 4 25 to a higher version a uninstallation is then carried out unattended and despite successful uninstallation this error is listed in the result file it can be ignored DeskView User Manual 79 Appendix A Error numbers of DeskView Agent 5 x Rollout No Error Error Handling 1000 OK 1002 This version of DeskInfo requires Windows NT Carry out an upgrade to Windows NT version 4 0 on 4 0 The installation was attempted on a PC with Windows NT version 3 51 the computer and carry out the installation again 1003 This version of DeskInfo requires Service Pack 5 under Windows NT 3 51 The installation was attempted on a PC with Windows NT version 3 51 without Service Pack 5 Install Service Pack 5 and carry out the installation again 1005 An error has occurred in the module SniDmi when installing DeskInfo Check whether all files for example SETUP534 EXE are present under Source WinNT SniDmi Check whether the file SniDmi inf exists under Source WinNT Check whether all files for example SETUP534 EXE are present under Source WinNT DeskInfo SysMon Check the error message under System CurrentControlSet Control Siemens_Nixdorf DeskView System_Monitoring Setup 1006 An error has occurred when calling the System Monitoring module while installing DeskInfo See Error No 1005 1008 An error has occurred during installation o
31. page 17 e Importing DeskView Agent Installation Information page 17 DeskView User Manual 16 Chapter 3 Getting Started with DeskView Deploying DeskView Agents on Client Computers e Deploying the DeskView Agent page 18 Information for DeskView 5 x users It is possible to deploy the Desk View Agent on a system where DeskView version 5 x is already installed When deploying the Desk View Agent with the rollout policy the complete current DeskView 5 x version is automatically uninstalled and then without a restart Desk View Client 6 x the DeskView Agent and if required the ASF component are installed on the client Note that DeskView 5 x cannot be automatically uninstalled if it was installed outside of the Altiris infrastructure In this case Desk View 5 x must be uninstalled manually before installing the Altiris DeskView Agent Identifying DeskView Computers Using the DeskView Discovery Agent DeskView specifically manages systems from Fujitsu Siemens Computers For these systems to be manageable first they must be identified as such To identify these systems Desk View provides a discovery agent The DeskView Discovery Agent is deployed to computers in your network to identify systems from Fujitsu Siemens Computers as manageable systems The DeskView Discovery Agent can be deployed as a software package through a Notification Server policy To identify DeskView manageable systems using the DeskView Discovery Agent 1 Inthe
32. power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView User Manual 64 Chapter 5 DeskView Settings DeskView Client Tools Settings DeskView BIOS Settings Update Flash Write Options Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update Flash Write Options This policy assigns write protection in System BIOS of the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password Flash Write The following two fields enable and disable the BIOS write protection Enable System BIOS can be written to and deleted if the option is set The BIOS can be updated with DeskFlash Disable System BIOS can neither be written to nor deleted The BIOS cannot be
33. right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles DeskView User Manual 61 Chapter 5 DeskView Settings DeskView Client Tools Settings DeskView BIOS Settings Set to default values Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Set to default values This policy reverts all the values in BIOS Setup of the client computers in the selected collections to their default settings Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris
34. specify the Altiris Agent program folder in the pathname DeskView for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Log file You have the following options Do not create log file If selected no log file will be created Create log file with the default name If selected the created log file will have the default name e Create log file with custom file name DeskView User Manual 53 Chapter 5 DeskView Settings DeskView Client Tools Settings If selected a custom file name can be specified You can use the following variables in the name of the file domain System domain name Computer name date Current date time Current time in the format HHMMSS no Automatically generated serial number Example MyArch name date bup Notes e By default the policy saves the BIOS archive bup and log files into the lt DeskView program folder gt DeskFlash folder on client computer e Ifyou specify a custom file name when you run this policy on thin clients the file will be saved in the default folder lt Desk View program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname DeskView for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Overwrite existing archive file if one exists When selected an archive file will be overwritt
35. task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update Diskette Controller Options Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update Diskette Controller Options This policy enables and disable the built in floppy disk controller on the mainboard of the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password Diskette Controller The following two fields enable and disable the built in floppy disk controller on the system board Enable Select to enable the floppy disk controller IRQ 6 is used Disable Select to disable the floppy disk controller IRQ 6 is free Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The
36. that DeskView for Server is installed 1 Click the Currently Installed tab on the Solution Center page 2 Verify that DeskView for Server is on the list Note For information about what to do next see Getting Started with Desk View on page 15 Licensing DeskView Desk View is installed by default with a license that provides Unlimited support for License not required systems such as SCENIC W600 series ESPRIMO series and LIFEBOOK series e Support for five License required systems such as SCENIC P300 series DeskView for Pocket LOOX includes unlimited licenses for Inventory Solution for Pocket PC that is installed with DeskView for Pocket LOOX Licenses may be purchased to support additional License required systems For a list of systems that require a license see the Desk View data sheet on the Web http www fujitsu siemens com manageability 1 On the Notification Server computer place your license file into a folder Important This folder should only contain license files From the Altiris Console at the Notification Server computer click the Configuration tab In the left pane click Configuration gt Licensing In the right pane click the Install License tab a fF o N Select Path to license folder and enter the path of the folder or click Browse and browse to the folder that contains the license files 6 Select the file and click Install License The license will be installed If there is an er
37. the settings For details see DeskOff Switch Computer into Hibernate Mode Policy Settings on page 60 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Switch Computer into Standby Mode Policy Note This policy forces the client computers in the selected collections to switch into standby mode 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskOff gt Switch computer into standby mode 3 In the right pane configure the settings For details see DeskOff Switch Computer into Standby Mode Policy Settings on page 61 or click the Help icon in the Altiris Console 4 Click Apply Using DeskView BIOS Settings The DeskView BIOS Settings tool lets you perform the following tasks remotely on client computers e Configuring the Default Values Policy page 39 e Configuring the BIOS Boot Order Policy page 40 Configuring the BIOS Setup Password Policy page 40 e Configuring the Diskette Controller Options Policy page 40 e Configuring the Flash Write Options Policy page 40 Configuring the LAN Remote Boot Options Policy page 41 e Configuring the USB Host Controller Policy page 41 e Configuring the Wake On LAN Options Policy page 41 Configuring the Default Values Policy Note This policy reverts all the values in BIOS Setup of the client computers in the selected collections to their defaul
38. 37 e Using DeskView BIOS Settings page 39 e Using DeskView Security page 42 Using DeskView Serial Numbers page 42 Using DeskFlash DeskFlash lets you perform the following tasks remotely on client computers e Archive the BIOS e Update the BIOS e Update the BIOS settings Update processor microcodes With DeskFlash you can update and archive the BIOS under Windows DeskFlash supports the file formats OMF OCF and BUP for BIOS files Important Torun DeskFlash you need to have administrator privileges e To use DeskFlash with thin clients you must install Desk View for Thin Clients For details see Installing DeskView for Thin Clients on page 12 This section includes the following topics e Configuring the Archive BIOS Policy page 36 Configuring the Update BIOS Policy page 37 Configuring the Update BIOS Settings Policy page 37 e Configuring the Update Processor Microcodes Policy page 37 Configuring the Archive BIOS Policy This policy archives the system BIOS of client computers in the selected collections 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskFlash gt Archive BIOS 3 In the right pane configure the settings For details see DeskFlash Archive BIOS Policy Settings on page 53 or click the Help icon in the Altiris Console 4 Click Apply Notes By default the policy saves t
39. 7 65 DeskView BIOS Settings Update LAN Remote Boot Options Policy Settings 65 DeskView BIOS Settings Update USB Host Controller Policy Settings 66 DeskView BIOS Settings Update Wake On LAN Policy Settings 67 DeskView USB Security Update USB Security Policy Settings 68 DeskView Serial Numbers Apply Imported Serial Numbers Policy Settings 69 DeskView Serial Numbers Assign Single Serial Number Policy Settings 7 70 DeskView Serial Numbers Generate Serial Number Policy Settings 71 DeskView Serial Numbers Manage Serial Numbers Settings 71 New Incoming Notifications Window Settings cts 72 Resource Manager s DeskView Settings 72 DeskView Notifications Tab Settings 73 DeskView System Data Tab Settings 74 SUMMary VIEW ciao Ak BS Seite Noto cotati Kh aed det Ste ll A hana A ea 74 Details VIEW ictal AAA WASAKA WA WA WA MIA AAA ct ali at ei hee 75 Appendix A Error numbers of DeskView Agent 5 x Rollout 77 IND OX oie ae ea ee ge eke ae ae eae ee ek APA 83 DeskView User Manual 6 Chapter 1 Introducing DeskView 10 4 DeskView 10 4 is client management software devel
40. Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView User Manual 70 Chapter 5 DeskView Settings DeskView Client Tools Settings DeskView Serial Numbers Generate Serial Number Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Generate Serial Number This policy generates serial numbers using a specified string pattern Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Serial number pattern Enter the string pattern for the serial number to be generated Example You may use ABC without quotes where ABC is the invariable part of the number and is the sequence that increments each time a client requests another serial number Serial number range Enter initial and final terms of the sequence Override currently assigned serial numbers When selected allows the policy to replace the existing serial numbers Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each compu
41. Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Discovery Agent Rollout 3 Select Install DeskView Discovery Agent or Update DeskView Discovery Agent policy if you want to update the existing Desk View Discovery Agent on client computers 4 In the right pane enable the policy by clicking the Enable checkbox 5 Keep the default collection or specify a new collection by clicking the Applies to collections link 6 Configure the scheduling options By default this policy is configured to run once as soon as possible You can also schedule this policy to run at specific intervals For more information about configuring policies click the Help icon in the Altiris Console 7 Click Apply to save the policy settings After the Desk View Discovery Agent runs on systems from Fujitsu Siemens Computers they will e Report basic discovery inventory data e Be identified as Desk View manageable systems You can use Notification Server collections to view your manageable systems For more information see Viewing DeskView Collections on page 21 Importing DeskView Agent Installation Information Desk View Solution uses the information about various models of Fujitsu Siemens Computers available in your organization to assign the most appropriate Desk View Agent package version to each Windows PC in the selected collections Each
42. Client Computers page 16 e Viewing DeskView Agent Installation Reports page 18 e Viewing Agent Setup Events in the Resource Manager page 19 Uninstalling DeskView Agents from Client Computers page 19 e Configuring DeskView for Server page 20 Opening the Altiris Console Notification Server and Desk View management tasks are performed using the Altiris Console To open the Altiris Console on your Notification Server do one of the following e On the Notification Server computer click Start gt Programs gt Altiris gt Altiris Console On any computer on the network open a Web browser and enter the following URL http lt server name gt altiris ns console aspx For information about using the Altiris Console click the Help icon in the Altiris Console Viewing the DeskView Getting Started Page DeskView provides Getting Started pages which introduce you to Desk View components and provide links to common tasks To view the Desk View introduction pages in the Altiris Console do one of the following From the Altiris Console s Getting Started tab click Go to the Quick Start Manager From the Altiris Console s Tasks tab click Quick Starts Depending on the DeskView components you have installed click one of the following links e Fujitsu Siemens Computers DeskView for PocketLoox QuickStart e Fujitsu Siemens Computers DeskView for Server QuickStart Fujitsu Siemens Computers DeskView for Thin Clients Qui
43. Manageability English User manual DeskView Version 10 po FU ITSU COMPUTERS We make sure paces DeskView User Manual 1 Notice DeskView User Manual Copyright 2006 Fujitsu Siemens Computers and its third part licensors All rights reserved Product Version 10 4 Document Date May 23 2006 The content of this documentation is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Fujitsu Siemens Computers or Altiris Fujitsu Siemens Computers or Altiris Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation Desk View is a trademark of Fujitsu Siemens Computers CELSIUS FUTRO and SCENIC are registered trademarks of Fujitsu Siemens Computers ESPRIMO is a trademark of Fujitsu Siemens Computers ServerView and PRIMERGY are trademarks of Fujitsu Siemens Computers Altiris Notification Server Altiris and the Altiris logo are trademarks of Altiris Inc in the United States and other countries Microsoft Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries All other brand names are trademarks or registered trademarks of their respective companies All other trademarks referenced are trademarks or registered trademarks of their respective owners whose protected rights are acknowledged All rights
44. PC Agent on handheld devices Important You are given five free licenses for Altiris Inventory Solution for Pocket PC A single license provides support for an unlimited number for Pocket LOOX devices You must have at least one free license in order to successfully manage Pocket LOOX devices Because of this you must deploy the Pocket PC Agent Manager only to computers that are hosts for Pocket LOOX devices If you deploy the Pocket PC Agent Manager to host computers of other brands of Pocket PCs you may use all available licenses for other brand handhelds and inventory functionality for Pocket LOOX devices will fail because there are no free licenses To install the Altiris Pocket PC Agent Manager only to Pocket LOOX host computers 1 Access the Install Pocket PC Agent Manager policy by doing the following 2 On the Altiris Console click the Configuration tab 3 On the treeview pane navigate to Altiris Agent gt Altiris Agent Rollout gt Handhelds gt Pocket PC and click Install Pocket PC Agent Manager 4 Enable the policy by selecting the Enable check box on the content pane 5 Important The Altiris Pocket PC Agent Manager must be installed only on the Pocket LOOX host computers This is done by changing the default collection by doing the following a Click Applies to collections ra b In the Collection Selector expand the Collections 5 System c Select the Discovered Pocket LOOX Host Computers check box d Scroll down the Collectio
45. Shows the name of the system and of the system administration structure workgroup domain or Active Directory Adapters Shows information about the network cards installed in the system For every network card the MAC address IP address and subnet mask are also displayed Drives drop down tab Physical Drives Shows information about the built in drives Physical drives belong to the system hardware but can also be such devices as memory sticks and so on Logical Drives Shows information about the logical drives DeskView User Manual 32 Chapter 4 Managing Computers Using the ServerView System Data Tab Software drop down tab Shows information about the operating system the Desk View version installed on the client and other applications of the system Note Not every application installed on the system is displayed but only those that you can add or remove using the Windows Control Panel Characteristics drop down tab Notification Characteristics Shows what types of notification the selected system can send BIOS Settings Shows the current BIOS settings of the selected system Note This drop down tab is not displayed for Pocket PCs This section includes the following topics Viewing the Most Commonly Needed System Data page 33 e Viewing all System Data page 33 e Viewing System Data for a Specific Category page 33 Viewing the Most Commonly Needed System Data 1 Open a Resource Manager window for the c
46. System Data Tab When you click the DeskView System Data tab you are shown a summary of the data for the computer For more detailed system data click on one of the following Summary button Details button Mainboard button Graphics button Network button Drives button Software button Characteristics button Summary View Clicking the Summary button displays the summary view of the system and user data for the system This view does not show all system and user data but only a selection of system and user data that you need most frequently as an administrator Details View Clicking the Details button displays the detail view of the system and user data for the system e Click the Open All button to open all drop down tabs e Click the Close All button to close all drop down tabs Summary drop down tab Shows the system and user data most frequently used by the administrator for the systems selected in the Systems pane Mainboard drop down tab General Shows manufacturer specific information about the mainboard This information is used for unique identification of the built in mainboard Processors Shows the processor type and the maximum clock frequency of the processor Memory Shows information about the built in memory modules Graphics drop down tab Displays Shows the name and serial number of the connected monitor Adapters Shows information about the graphic controller Network drop down tab General
47. System Data tab displays detailed system data in a graphical interface When you click the ServerView System Data tab you see a summary of the data for the server For detailed system data click on one of the following Drives button Software button Characteristics button e Summary button Details button e Mainboard button e Graphics button e Network button Summary View Clicking the Summary button displays the summary view of the system and user data for the system This view does not show all system and user data but only a selection of system and user data that you need most frequently as an administrator Details View Clicking the Details button displays the detail view of the system and user data for the system e Click the Open All button to open all drop down tabs e Click the Close All button to close all drop down tabs Summary drop down tab Shows the system and user data most frequently used by the administrator for the systems selected in the Systems pane Mainboard drop down tab General Shows manufacturer specific information about the mainboard This information is used for unique identification of the built in mainboard Processors Shows the processor type and the maximum clock frequency of the processor Memory Shows information about the built in memory modules Graphics drop down tab Displays Shows the name and serial number of the connected monitor Adapters Shows information about the gr
48. View System Data 3 In the right pane configure the settings For details click the Help icon in the Altiris Console 4 Click Apply After the next policy update check on a client computer takes place the DeskView agent will send the full inventory to the Notification Server The length of this process depends on how your Altiris Agent settings are configured Computers may update their configuration only once a day or longer To configure your Altiris Agent settings click the Configuration tab and then Configuration gt Altiris Agent gt Altiris Agent Configuration gt All Desktop computers excluding Package Servers Then click the Help icon in the Altiris Console Purging the Event Folder DeskView uses an inventory cache folder lt Altiris program folder gt Desk View InventoryCache to store inventory information events received from managed systems before it gets processed by DeskView After Desk View processes the inventory from a managed system the corresponding event file is removed However if Desk View is unable to process inventory events they will be accumulated infinitely To prevent an out of space situation on the disk a purge policy monitors the size of the inventory cache folder and maintains its size according to parameters you specify 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskV
49. View USB Security Update USB Security Policy Settings on page 68 or click the Help icon in the Altiris Console 4 Click Apply Using DeskView Serial Numbers The DeskView Serial Numbers tool provides the possibility to write your own serial numbers remotely into the BIOS of selected computers You can let Desk View generate the serial numbers or you can import your own list of numbers The serial numbers can be assigned to specific systems or collections For help on assigning or generating serial numbers see the following topics Applying Imported Serial Numbers page 42 e Assigning a Single Serial Number page 43 e Generating Serial Numbers page 43 For help on viewing and managing serial numbers see these topics e Importing Serial Numbers page 43 e Exporting Resource Information page 44 e Removing Serial Numbers page 44 e Viewing Already Imported Serial Numbers page 44 Applying Imported Serial Numbers Administrators can assign the previously imported serial numbers to the computers in the selected collections by following these steps Important The imported serial numbers must contain only alphanumeric characters 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Apply Imported Serial Numbers 3 In the right pane configure the settings DeskView User Manual 42 Chapter 4 Managing Comp
50. aphic controller Network drop down tab General Shows the name of the system and of the system administration structure workgroup domain or Active Directory Adapters Shows information about the network cards installed in the system For every network card the MAC address IP address and subnet mask are also displayed Drives drop down tab Physical Drives Shows information about the built in drives Physical drives belong to the system hardware but can also be such devices as memory sticks and so on DeskView User Manual 34 Chapter 4 Managing Computers Configuring Thin Clients Logical Drives Shows information about the logical drives Software drop down tab Shows information about the operating system the Desk View version installed on the client and other applications of the system Note Not every application installed on the system is displayed only those that you can add or remove using the Windows Control Panel Characteristics drop down tab Shows what types of notification the selected system can send Note This feature is not available for servers Configuring Thin Clients Note Fujitsu Siemens Computers Desk View solution for Thin Clients must be installed for the following options to become available For details see Installing Desk View for Thin Clients on page 12 This section includes the following topics Configuring the Thin Client Settings Policy page 35 Configuring the Thin
51. apter 3 Getting Started with DeskView sanunanunn 15 Opening the Altiris Console nsannnn 15 Viewing the DeskView Getting Started Page 15 Deploying the Altiris Agent on Client Computers 16 Deploying DeskView Agents on Client Computers 16 Identifying DeskView Computers Using the DeskView Discovery Agent 7 17 Importing DeskView Agent Installation Information 6 ee 17 Deploying the DeskView Agent 6 02 eee eae 18 Viewing DeskView Agent Installation Reports 18 Viewing Agent Setup Events in the Resource Manager 19 Uninstalling DeskView Agents from Client Computers 19 Uninstalling the DeskView Agent 73 19 Uninstalling the DeskView Discovery Agent 7 cece ete eae 19 Uninstalling a DeskView Agent or DeskView Discovery Agent Manually 20 Configuring DeskView for Server 2 0 teen eae 20 Chapter4 ManagingComputers sanaanunanznnnzanunanunn 21 Viewing DeskView Collections 21 DeskView User Manual 3 Contents Viewing a Collection that Shows t
52. arted Assign administrator rights to the computer without administrator rights 0013 The product type is not WinNT LanmanNT or Check and repair your Windows for Business SERVERNT and is therefore not supported by the installation and then run the setup again setup 0014 No component was successfully installed This error is a follow up error Observe the error messages of the respective components 0015 DeskView Setup has determined that no You have attempted installation on a Windows Windows 95 shell interface is present on the platform for example Windows 3 1x system Windows NT 3 51 which is not permitted 0016 This version of DeskView requires Service Pack 5 Install Service Pack 5 under Windows NT 3 51 or under Windows NT 3 51 install Windows NT 4 0 and carry out the installation again 0017 A required module cannot be installed This error refers to a preceding error Check which error has occurred prior to the error message 0017 and eliminate it 0018 DeskView cannot be installed in conjunction with Uninstall the ServerView Agent and carry out the ServerView Agent V2 0 or a later version installation again 0020 The specified service could not be stopped Restart the computer and invoke the setup again If the DeskView Setup will be ended error occurs again you must stop the service manually 0021 The specified service could not be removed Restart the computer and invoke the setup again If the DeskView Setup will be ended
53. ation See into the description of each component below DeskView for Windows DeskView for Windows supports Fujitsu Siemens Computers systems running Windows 2000 and Windows XP Professional In addition to comprehensive hardware and software inventory Desk View for Windows provides access to an extensive number of Desk View Client Tools and lets you create Helpdesk incidents from DeskView alerts DeskView for Pocket LOOX DeskView for Pocket LOOX includes Altiris Inventory Solution for Pocket PC that provides comprehensive hardware and software inventory for your Pocket LOOX devices This version of Inventory Solution for Pocket PC provides additional inventory data reports about Pocket LOOX devices DeskView for Thin Clients DeskView for Thin Clients provides manageability of Windows XP Embedded based thin clients produced by Fujitsu Siemens Computers The features are e Shows system data and allows BIOS update of FUTRO C thin clients Shows system data of FUTRO S thin clients Chapter 1 Introducing DeskView 10 4 DeskView for Server DeskView for Server provides manageability functions for servers produced by Fujitsu Siemens Computers The solution integrates with Fujitsu Siemens Computers ServerView software that is installed and managed outside the Altiris infrastructure The software allows managing Fujitsu Siemens Computers PRIMERGY servers running Fujitsu Siemens Computers ServerView agents DeskView for Server lets you la
54. ations Page 28 Opening the DeskView Notifications Dashboard Using the Altiris Console 7 28 Opening the DeskView New Notifications Dashboard Using the Altiris Console 7 28 Opening the ServerView Console from the DeskView for Server Dashboard 29 Viewing DeskView Notifications 29 Viewing a New DeskView Notificaton 29 Viewing Notifications for a Single System 29 Changing the Processing Status of a DeskView Notification 29 Deleting a DeskView Notification 30 Viewing the System Data of a DeskView Managed System 30 Opening the Resource Manager Page 30 Viewing Inventory 2 sche ca BA Bal dee alee tats AA kabagal de kaha LA a NG 30 Viewing Events a cea Pie a Sheil bi ap la btn GH hao PDE haa 31 Miewing TASKS ana alpa aay AN ANAN pap mang Gn EARE nG ALAN WA nA 31 Viewing Associations sers en IA IIIA ai WA E 31 Viewing DeskView Notifications 31 Using the DeskView System Data Tab 31 Summary View 2mm pad anche dnt wip Bana VEMA ag eink LAB np eb a tlio B
55. can also be such devices as memory sticks CD ROM drives and so on Logical Drives Shows information about the logical drives Software drop down tab Shows information about the operating system the Desk View version installed on the client and other applications of the system Note Not every application installed on the system is displayed but only those that you can add or remove through the Windows Control Panel Characteristics drop down tab Shows what types of notification the selected system can send Note This drop down tab is not displayed for Pocket PCs DeskView User Manual 75 Chapter 5 DeskView Settings Resource Manager s DeskView Settings DeskView User Manual 76 Appendix A Error numbers of DeskView Agent 5 x Rollout Appendix A Error numbers of DeskView Agent 5 x Rollout These error numbers can occur in the file computer_name ini in the folder Yowindir result at the client computer Each program is equipped with its own error numbers Error number range Program Range General errors 0000 to 0199 DeskInfo 1000 to 1199 DeskAlert 1400 to 1599 DeskView Browser 2000 to 2199 DeskView Agent 2400 to 2499 SNIDMI 2800 to 2999 DeskSettings 3200 to 3399 DeskFlash 3600 to 3699 PCDescrip 3700 to 3799 SMSAgent 3900 to 3999 SMSAdmin 4000 to 4099 SMSIntegration 4100 to 4199 Alert on LAN 4200 to 4299 DeskWOL 4300 to 4399 WMI Core Setup 4400 to 4499
56. cense required DeskView License not required and All Systems without Desk View Agent collections the Desk View Discovery Agent must be deployed to and installed on a computer and then the systems must report discovery data to the Notification Server The length of this process depends on how your Altiris Agent settings are configured Computers may update their configuration and report inventory only once a day or longer To configure your Altiris Agent settings click Configuration gt Altiris Agent gt Altiris Agent Configuration gt All Desktop computers excluding Package Servers and then click the Help icon in the Altiris Console This section includes the following topics e Viewing a Collection that Shows the Computers with the Discovery Agent page 22 e Viewing Collections that Show DeskView Managed Computers page 22 e Viewing all the Collections that a Computer Belongs To page 22 Viewing a Collection that Shows the Computers with the Discovery Agent 1 Inthe Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Discovery Agent Rollout gt All Systems with DeskView Discovery Agent The right pane displays a table containing all systems with the Desk View Discovery Agent installed You can click on any of the rows in the table to open a Resource Manager window for the chosen computer Viewing
57. ckStart e Fujitsu Siemens Computers DeskView for Windows QuickStart The DeskView Quick Start Web page for a selected component opens in a new window DeskView User Manual 15 Chapter 3 Getting Started with DeskView Deploying the Altiris Agent on Client Computers Deploying the Altiris Agent on Client Computers The Altiris Agent enables a client computer to communicate with the Notification Server The Altiris Agent must be installed on the computers you want to manage Depending on your situation you can push or pull the Altiris Agents to client computers For detailed information see the Altiris Notification Server documentation Important If you plan to manage Pocket LOOX handhelds using DeskView for Pocket LOOX solution you must deploy Altiris Agent for Pocket PC to your client computers For more information see the Altiris Pocket PC Inventory Solution documentation installed with Desk View for Pocket LOOX 1 Discover the resources including client computers on the network a In the Altiris Console click the Getting Started tab b In the left pane in the Configuration section click Discover Computers c In the right pane discover the resources on the network For information click the Help icon in the Altiris Console 2 Install the Altiris Agent on discovered computers a When the resource discovery is completed in the Altiris Console click the Getting Started tab b In the left pane in the Configuration section clic
58. d then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Run with rights When the policy runs it uses the rights of the user specified in the drop down list DeskFlash Update Processor Microcodes Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update processor microcodes This policy updates the processor microcodes DeskView User Manual 57 Chapter 5 DeskView Settings DeskView Client Tools Settings Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Working directory Select one of the following options e Custom working directory If selected enter the path for the target directory of the BIOS update files Example Program Files Desk View DeskF lash e Use current client working directory If selected uses the current client working directory Log file You have the following options Do not create log file If selected no log file will be created e Create log file with the default name If selected the created log file will have the default name e Create log file with custom file name If selected a custom file name can be specified You can use the following variables in the name of the file domain System domain name Computer name date Current
59. d by the Altiris Infrastructure Collection A collection is a group of resources that is the target of a task policy or report Collections can be static a list of specific resources or dynamic generated by a database query A collection aggregate collection can contain one or more other collections providing a method for grouping similar collections for task execution and simplifying the establishment of security settings DeskView Agent The DeskView Agent is software that runs on client computers that can be configured and run remotely using Notification Server task policies The client software includes a set of the Desk View Client Tools and an inventory and notification agent DeskView Agent DeskView Client Tools Desk View Client Tools is a set of tools installed with the DeskView Agent on a client computer The tools include DeskFlash DeskOff Desk View BIOS Settings and a tool to change the serial number and USB Security DeskView Control Center The Desk View Control Center DVCC consists of a database and central services All information of the managed systems are stored in the database All information from DVCC is also transferred to the Altiris Notification Database DeskView User Manual 8 Chapter 1 Introducing DeskView 10 4 DeskView Discovery Agent The DeskView Discovery Agent is software that runs on client computers and identifies Desk View manageable computers DeskView New Notifications Thi
60. e BIOS archive file that was previously created using the Archive BIOS policy then the Update BIOS policy will modify both the BIOS setup settings and microcode patches The BIOS update files provided by Fujitsu Siemens Computers will not modify the BIOS setup settings e For help on archiving the system BIOS see DeskFlash Archive BIOS Policy Settings on page 53 DeskView User Manual 54 Chapter 5 DeskView Settings DeskView Client Tools Settings Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Working directory Select one of the following options e Custom working directory If selected enter the path for the target directory of the BIOS update files Example Program Files Desk View DeskF lash e Use current client working directory If selected uses the current client working directory Update file Select one of the following options e Automatic file detection DeskFlash can select the appropriate BIOS update file if there is more than one BIOS update file in the working directory Specify update file name If selected enter the name of the BIOS update file Example D1837 bup Log file You have the following options Do not create log file If selected no log file will be created e Create log file with the default name If selected the created log file will have the default name e Create log file with custom file
61. e Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Policies gt Event Folder Purge Policy Enable When selected and the Apply button is clicked enables the policy with the set parameters HDD Free Space Limit Sets a limit for the minimum amount of free space on the hard disk If the hard disk s free space goes below this limit then the cache will be purged HDD Usage Limit Sets a maximum limit for the amount of cached data that is saved If the amount of cached data exceeds this limit then the cache will be purged Enable Schedule When selected schedules the policy to be run at the interval in the drop down list DeskView Client Tools Settings This section includes the following topics e DeskFlash Archive BIOS Policy Settings page 53 DeskFlash Update BIOS Policy Settings page 54 e DeskFlash Update BIOS Settings Policy Settings page 56 e DeskFlash Update Processor Microcodes Policy Settings page 57 DeskOff Log off current user Policy Settings page 59 DeskOff Restart Computer Policy Settings page 59 e DeskOff Shutdown Computer Policy Settings page 60 e DeskOff Switch Computer into Hibernate Mode Policy Settings page 60 e DeskOff Switch Computer into Standby Mode Policy Settings page 61 e DeskView BIOS Settings Set to default values Policy Settings page 62 e DeskVie
62. e interval in the drop down list DeskView User Manual 59 Chapter 5 DeskView Settings DeskView Client Tools Settings Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles DeskOff Shutdown Computer Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskOff gt Shutdown computer This policy turns off the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Terminate all applications currently running without query When selected DeskOff shuts down the client even if applicati
63. e link in the Applies to collections field Note By default the policy will apply to the All Systems with DeskView Discovery Agent collection Configure the scheduling options By default this policy is configured to run once as soon as possible You can also schedule this policy to run at specific intervals For more information about configuring policies click the Help icon in the Altiris Console DeskView User Manual 19 Chapter 3 Getting Started with DeskView Configuring DeskView for Server 7 Click Apply to save the policy settings Uninstalling a DeskView Agent or DeskView Discovery Agent Manually 1 On the client computer open the Control Panel gt Add Remove Programs 2 Click the agent and then Remove Configuring DeskView for Server Based on the URL you provide Desk View for Server can launch the ServerView console main window 1 Inthe Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings lt Platform Administration gt ServerView gt DeskView for Server Configuration 3 In the right pane enter the ServerView console URL Now you can launch the ServerView console directly from the Altiris Console For details see Opening the ServerView Console from the DeskView for Server Dashboard on page 29 DeskView User Manual 20 Chapter 4 Managing Computers This section explains how to manage computers using Desk View and includes the follow
64. ed and the USB Legacy Support and the USB BIOS Supported Devices parameters will be set to Disabled and None respectively in the client computer BIOS In addition the USB Boot Delay parameter will be set to 0 seconds Notes e This setting will also affect devices such as USB keyboard and mouse Check whether a USB keyboard and mouse are connected to the system before activating this option DeskView User Manual 68 Chapter 5 DeskView Settings DeskView Client Tools Settings This setting may not function on notebook computers and other Fujitsu Siemens Computers systems Check the report to verify the results after enabling this policy Lock all USB mass storage devices USB mass storage devices like Memory Sticks or USB Hard Disks will not be recognized by the system Notes e This option can only be used in computer environments where users do not have administrative privileges as an experienced user with administrative rights could deactivate the lock e After using this policy to lock all USB mass storage devices if administrators want to install USB mass storage device on the system the policy must be re applied Unlock all USB devices Unlocks all USB devices Important If you select this option the USB 2 0 Host Controller will be set to Enabled and the USB Legacy Support and the USB BIOS Supported Devices parameters will be set to Enabled and Auto respectively in the client compu
65. ee DeskView Serial Numbers Generate Serial Number Policy Settings on page 71 or click the Help icon in the Altiris Console 4 Click Apply Note The serial number change will occur on the client computer after restart Importing Serial Numbers Administrators can import the manually created list of serial numbers which he or she can later assign to the computers using the Apply Imported Serial Numbers policy To import the list of serial numbers follow these steps Important The imported serial numbers must contain only alphanumeric characters 1 In the Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 3 Inthe right pane select the Import Serial Numbers action Click Next 4 Specify the file to import or click Browse to browse for a file Important The file must be in CSV comma separated values format 5 Click Finish to import the numbers DeskView User Manual 43 Chapter 4 Managing Computers Viewing DeskView Client Tools Events Viewing Already Imported Serial Numbers Follow these steps to view all serial numbers imported previously 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 3 In the right pane select the View Already Imported Serial Numbers action 4
66. elected the client is restarted even if applications are opened on the client Data loss is possible DeskView Serial Numbers Assign Single Serial Number Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Assign Single Serial Number This policy is used to assign a single serial number to a specific computer resource Important The serial number must contain only alphanumeric characters Applies to resource This link opens the Find Resource window where you can search for a specific computer resource Select the computer from the list of resources and click OK to close the window Serial number Enter the serial number to be assigned Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the
67. elected collections Important The imported serial numbers must contain only alphanumeric characters Note You must import serial numbers prior to enabling this policy For more information about importing serial numbers see Importing Serial Numbers on page 43 Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection DeskView User Manual 69 Chapter 5 DeskView Settings DeskView Client Tools Settings Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Example When All Desktop Computers excluding Package Servers is selected Restart the computer after task When s
68. en when existing in the directory selected in working directory Disable warning dialog on the target system When selected no warning is displayed on systems whose BIOS is accessed Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Run with rights When the policy runs it uses the rights of the user specified in the drop down list DeskFlash Update BIOS Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update BIOS This policy updates the system BIOS Notes e Ifyou use th
69. enga mg Pha 32 Detalls View zan NAO Ka NANANG a Seid Seanad latinos APA ND O pO hha ate nga 32 Viewing the Most Commonly Needed System Data 33 Viewing all System Data IA Aaa 33 Viewing System Data for a Specific Category 33 Using the ServerView System Data Tab 33 Summary View xcs aes PNR Baan AI ANA AA 34 Details Views moms si kayng NAYAN Ka WA UNUNIO ANEO UWA WAWI Ota WA MALALA NS N eat oak 34 Configuring Thin Clients smie ee ea rE EERE ER AA ANA KU a ee 35 Configuring the Thin Client Settings Policy 35 Configuring the Thin Client Storage Policy Settings 35 Using DeskView Client Tools 2 0 2 nets 35 Using DeskElash Uk ata ila 2 ates dad da Ka Mile tambal Za bka ot od de oa ad ete dil dh 36 Configuring the Archive BIOS Policy 36 Configuring the Update BIOS Policy 37 DeskView User Manual 4 Contents Configuring the Update BIOS Settings Policy 37 Configuring the Update Processor Microcodes Policy 37 Using DeskOm aka anes ted thas Gude hh a nana O eee ia lees feted abel AA Wa a 37 Configuring the Log off Current User Policy
70. er When selected the policy applies to the systems configured to use the specified Notification Server Note Use the text box to specify the server address Server Name Sets the new Notification Server name to be used by thin client Server Web Sets the new Notification Server Web address to be used by thin client TCP IP Port Used to set the new TCP IP multicast port Note Default multicast port setting 52029 TCP IP Multicast Address Used to set the new TCP IP multicast address Note Default multicast address setting 224 0 255 136 TCP IP Address Used to set the server TCP IP address Enable Schedule When selected schedules the policy to be run at the interval in the drop down list Thin Client Storage Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Policies gt Configure Thin Client Storage New path Used to specify the new storage path setting Note The current path setting is displayed above the New path text box New limit Used to specify the new storage limit setting Notes The current limit setting is displayed above the New limit text box DeskView User Manual 51 Chapter 5 DeskView Settings DeskView Client Tools Settings In case the amount of data to be backed up is greater than the storage limit setting all the data will be backed up regardless Event Folder Purg
71. es the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update BIOS Setup Password Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update BIOS Setup Password This policy updates the BIOS Setup Password of the client computers in the selected collections The BIOS Setup password prevents unauthorized access to system BIOS Setup Only those who know the Setup password can access the BIOS Setup Applies to Select the collection you want the policy to apply to by clicki
72. f SNMP Check whether the file DSNMPSTP EXE exists in the Integration Common directory 1009 The SNMP Admin installation has failed while installing DeskInfo 1010 The registration has failed while installing DeskInfo 1011 The deregistration has failed while uninstalling DeskInfo 1012 A fault has occurred while removing System Monitoring while uninstalling DeskInfo 1013 No log file was found for removing System Monitoring while uninstalling DeskInfo 1014 An error has occurred while removing SNMP Integration while uninstalling DeskInfo 1015 No log file was found for removing SVMP Integration while uninstalling DeskInfo 1016 The specified file was not found Copy the file C INTDetect COM to C NTDetect BAK do not rename 1017 While uninstalling DeskInfo a fault has occurred Check whether the file SNIDMI INF is contained in when removing SniDMI the directory Source WINNT 1018 During local installation neither SMS SNMP nor Select either the installation mode local or additional SMS Administrator installation can be carried out options such as SMS SNMP or SMS Admin 1021 An old DeskInfo version lt 2 50 008 was found from which no update is possible 1022 SNMP Integration was selected and the SNMP Install the SNMP Service Service is not installed on the system 1400 OK 1401 SNMP Integration was selected and the SNMP Install the SNMP Service Service is not installed on the system 2800 OK DeskView User Manual 80 Append
73. f available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles DeskOff Restart Computer Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskOff gt Restart computer This policy restarts the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Terminate all applications currently running without query When selected DeskOff restarts the client even if applications are opened on the client Data loss is possible When not selected a restart will not be performed as long as the user doesn t close the applications Enable schedule When selected schedules the policy to be run at th
74. f system and user data that you need most frequently as an administrator DeskView User Manual 74 Chapter 5 DeskView Settings Resource Manager s DeskView Settings Details View Clicking the Details button displays the detail view of the system and user data for the system e Click the Open All button to open all drop down tabs e Click the Close All button to close all drop down tabs Summary drop down tab Shows the system and user data most frequently used by the administrator for the systems selected in the Systems pane Mainboard drop down tab General Shows manufacturer specific information about the mainboard This information is used for unique identification of the built in mainboard Processor Shows the processor type and the maximum clock frequency of the processor Memory Shows information about the built in memory modules Graphics drop down tab Display Shows the name and serial number of the connected monitor Adapter Shows information about the graphic controller Network drop down tab General Shows the name of the system and of the system administration structure workgroup domain or Active Directory Adapter Shows information about the network cards installed in the system For every network card the MAC address IP address and subnet mask are also displayed Drives drop down tab Physical Drives Shows information about the built in drives Physical drives belong to the system hardware but
75. ge Policy Settings 51 Event Folder Purge Policy Settings 52 DeskView Client Tools Settings 52 DeskFlash Archive BIOS Policy Settings 53 DeskFlash Update BIOS Policy Settings 54 DeskFlash Update BIOS Settings Policy Settings ee 56 DeskFlash Update Processor Microcodes Policy Settings 57 DeskOff Log off current user Policy Settings 59 DeskOff Restart Computer Policy Settings 59 DeskOff Shutdown Computer Policy Settings ee 60 DeskView User Manual 5 Contents DeskOff Switch Computer into Hibernate Mode Policy Settings 60 DeskOff Switch Computer into Standby Mode Policy Settings 61 DeskView BIOS Settings Set to default values Policy Settings 62 DeskView BIOS Settings Update BIOS Boot Order Policy Settings 7 62 DeskView BIOS Settings Update BIOS Setup Password Policy Settings 7 63 DeskView BIOS Settings Update Diskette Controller Options Policy Settings 64 DeskView BIOS Settings Update Flash Write Options Policy Settings
76. gs Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskOff gt Switch computer to standby mode This policy puts the client computers in the selected collections into standby mode Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Terminate all applications currently running without query When selected DeskOff switches the computer to the standby mode even if applications are opened on the client Data loss is possible When not selected the standby will not be performed as long as the user doesn t close the applications Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the
77. he BIOS archive bup and log files into lt Desk View program folder NDeskFlash folder on client computers Ifyou specify a custom archive or log file name when you run this policy on thin clients the file will be saved in the default folder lt Desk View program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname DeskView for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart e You can use the BIOS files created by this policy to deploy the identical BIOS settings to all systems in the selected collections For details see Configuring the Update BIOS Policy on page 37 DeskView User Manual 36 Chapter 4 Managing Computers Using DeskOff Configuring the Update BIOS Policy This policy updates the system BIOS 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update BIOS 3 In the right pane configure the settings For details see DeskFlash Update BIOS Policy Settings on page 54 or click the Help icon in the Altiris Console 4 Click Apply Note If you specify a custom log file name when you run this policy on thin clients the file will be saved in the default folder lt DeskView program folder NDeskF lash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution
78. he Computers with the Discovery Agent U 22 Viewing Collections that Show DeskView Managed Computers 22 Viewing all the Collections that a ComputerBelongsTo 22 Configuring DeskView System Data Policies 23 Refreshing DeskView System Data 6 2 23 Purging the Event Folder 002 0a ei eee ceeded ee dee ee bebe DA DNA DA Dana 23 Configuring Inventory for Pocket LOOX 6 teens 24 Configuring DeskView Notifications 25 Configuring Notifications ce successes apa ede ANG a eG AA aes PLANG EE 25 Configuring the Notification Configuration E mail Settings 25 Enabling DeskView Notifications 26 Configuring the Notification Settings Free Hard Disk Space Data Options 26 Configuring the Notification Setting Free Hard Disk Space System Options 26 Configuring the Notification Settings Lease ErpirationOptions 26 Enabling Notification Policies for Helpdesk 27 Enabling the Critical NotificationPolicy 27 Enabling the Informational Notification Policy 27 Enabling the Warning Notification Policy 6 eae 28 Opening the DeskView Notific
79. he computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Run with rights When the policy runs it uses the rights of the user specified in the drop down list DeskFlash Update BIOS Settings Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update BIOS Settings This policy updates the BIOS settings Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Working directory Select one of the following options e Custom working directory If selected enter the path for the target directory of the BIOS update files Example
80. ible due to the Install the correct version of DeskView or ServerView installed software 4102 SMS Integration cannot be installed Check the installation 4103 No integration has been selected 4200 OK 4201 Alert On LAN can only be installed when DeskInfo Install a newer version of DeskInfo and DeskAlert and DeskAlert from the DeskView version 4 15 are installed 4202 A newer Alert on LAN version is already installed Install a newer version of DeskInfo and DeskAlert 4203 Neither a client nor an administrator installation is Install DeskAlert again specified in the SNISADM INI 4204 You have tried to carry out an administrator Install Windows for Business or carry out a client installation under Windows for Home Use installation 4205 Before you install Alert on LAN under Install DCOM95 version 1 3 or higher before you Windows 95 DCOM95 version 1 3 or higher must be installed run the installation program DeskView User Manual 81 Appendix A Error numbers of DeskView Agent 5 x Rollout No Error Error Handling 4206 The PC s hardware does not support Alert On LAN Check that the necessary hardware and software or ASF requirements are fulfilled 4207 No valid setup for Alert on LAN ASF Agent Download the current setup for Alert on LAN ASF Agent from the internet at http www fsc pc de 4208 No valid setup for ASF Proxy Download the current setup for ASF Proxy from the
81. icy Note If you want to manage more than five License required systems you need a license You can view the systems where a license is required in the collection DeskView License Required For information about collections see Viewing DeskView Collections on page 21 For more information on licensing see Licensing Desk View on page 13 1 Inthe Altiris Console click the Configuration tab gt Solutions Settings gt Platform Administration gt DeskView Agent Rollout gt DeskView version 2 Click the Install DeskView Agent policy 3 In the right pane configure the settings For details see Install DeskView Agent Settings on page 46 By default this policy is configured to run once as soon as possible You can also schedule this policy to run at specific intervals Important If you want to receive AoL notifications you must configure the Desk View Agent Package a In the Altiris Console click Configuration gt Solutions Settings gt Platform Administration gt DeskView Agent Rollout gt DeskView version gt Internal Client Pack Component Rollout Policies b Select the desired DeskView Agent Package c On the Programs tab Select DeskView Agent Install Program automatic reboot or DeskView Agent Install Program No reboot for the installation d Change the default System Account settings from Run with rights to Specified user or Logged in user This account must have local administrator rights e Ify
82. iew Policies gt Event Folder Purge Policy 3 In the right pane configure the settings Note This policy is enabled by default For details see Event Folder Purge Policy Settings on page 52 or click the Help icon in the Altiris Console 4 Torun this policy do either of the following To run the policy only once as soon as possible clear the Enable Schedule checkbox and click Execute Policy e To configure this policy to run on a schedule select the Enable Schedule checkbox and specify the schedule interval using the drop down list 5 Click Apply to save policy settings When the policy runs the enabled conditions limits are checked If any enabled conditions are met then the cached data will be purged DeskView User Manual 23 Chapter 4 Managing Computers Configuring DeskView System Data Policies Configuring Inventory for Pocket LOOX To gather inventory information for Pocket LOOX devices you must install Desk View for Pocket LOOX solution on the Notification Server for details see Installing DeskView for Pocket LOOX on page 12 Desk View for Pocket LOOX includes and automatically installs Altiris Inventory Solution for Pocket PC Installing the Altiris Pocket PC Agent Manager After you have installed Desk View for Pocket LOOX you must deploy the Altiris Pocket PC Agent Manager to your client computers that are hosts to Pocket LOOX devices The Pocket PC Agent Manager installs the Altiris Pocket
83. including rights of translation reproduction by printing copying or similar methods in part or in whole are reserved Offenders will be liable for damages All rights including rights created by patent grant or registration of a utility model or design are reserved Contents No hip Enna ee eer Be Ree 2 Chapter 1 Introducing DeskView 10 4 0c ccc eee eee eee 7 Understanding Desk View sismi tnt 7 TFERMINGIOGY AA EIA MAR a NG gad 8 Chapter 2 Installing DeskView 0 000 cee eee eee eee 10 DeskView Prerequisites 6 tenes 10 Server Requirements 10 Client Requirements resi piee pana taai naa pe aha aaa a Ad kag here aa a a a Aa A 10 Installing Notification Saver sirare n eua raae WA teens 11 Installing DeskView on the Notification Server 6 eee 11 Installing DeskView for Windows 11 Installing DeskView for Pocket LOOX 12 Installing DeskView for Thin Clients 6 eee 12 Installing DeskView for Server 6 0 12 Licensing DeskView cans Pusa eddy dad we ede eee Pe datew abodes wae oie Ng tens 13 Uninstalling DeskView from the Notification Server 14 Uninstalling DeskView Using Add Remove Programs 14 Uninstall DeskView Using the Solution Center 14 Ch
84. ing DeskView Notifications You can view all new incoming notifications sent by computers using Desk View New Notifications that is refreshed regularly This section includes the following topics e Viewing a New DeskView Notification page 29 e Viewing Notifications for a Single System page 29 Viewing a New DeskView Notification 1 In the Altiris Console click the Reports tab 2 Inthe left pane click Dashboards gt DeskView New Notifications 3 In the New Incoming Notifications window click a notification All notifications of the system that sent the notification are displayed in the New Incoming Notifications window and the selected notification is marked Viewing Notifications for a Single System See Viewing the System Data of a Desk View Managed System on page 30 Changing the Processing Status of a DeskView Notification You can assign a processing status to a notification in the Notifications page The processing status shows whether the notification e Is currently being processed Open e Has been processed Closed Note New notifications are assigned the New processing status 1 Open the Notifications page See Opening the Desk View Notifications Page on page 28 2 In the All column select the checkbox of the notification whose processing status you want to change If you want to change the processing statuses of several notifications in one step select the corresponding checkboxes DeskView
85. ing topics Viewing Desk View Collections page 21 Configuring DeskView System Data Policies page 23 Configuring DeskView Notifications page 25 Enabling Notification Policies for Helpdesk page 27 Opening the Desk View Notifications Page page 28 Viewing Desk View Notifications page 29 Changing the Processing Status of a Desk View Notification page 29 Deleting a Desk View Notification page 30 Viewing the System Data of a Desk View Managed System page 30 Using the Desk View System Data Tab page 31 Using the ServerView System Data Tab page 33 Configuring Thin Clients page 35 Using DeskView Client Tools page 35 Using DeskFlash page 36 Using DeskOff page 37 Using DeskView BIOS Settings page 39 Using DeskView Security page 42 Using Desk View Serial Numbers page 42 Viewing DeskView Client Tools Events page 44 Viewing DeskView Collections DeskView contains several predefined collections You can find these collections in the Tasks Resources and Configuration tabs The following table shows how to access Desk View collections All DeskView Shows all systems which are managed by Desk View These systems have Managed Systems the DeskView Agent installed on them and system data has been sent to the database To access the collection in the Altiris Console click the Resources tab gt Resource Management gt Collections gt DeskView gt DeskView managed systems gt All DeskView managed s
86. ion tab gt Solution settings gt Platform Administration gt DeskView gt DeskView Notifications gt General Notification Selection You can select the notifications you want to be informed about These notifications are stored in the database Chassis Intrusion If the computer is equipped with a sensor for cover opening the system can check whether the cover was opened or is presently open Entity Presence Heartbeat Checks whether the computer can be reached through the LAN connection OS Critical Stop Reacts in case of malfunction of the operating system Processor Checks whether the processor was removed DeskView User Manual 49 Chapter 5 DeskView Settings Altiris Console s DeskView Policy Settings System Startup Error Checks whether an error has occurred during the P O S T Power On Self Test routine Watchdog Reacts in case of malfunction when starting the system Cover opening If the computer is equipped with a sensor for cover opening the system can check whether the cover was opened or is presently open Cover sensor Indicates whether a cover opening can be detected Device changes Checks the device changes on the IDE and SCSI interfaces Fan deterioration Checks whether the actual rotational speed of the CPU and power supply fan is within tolerances Fan monitoring Checks whether the controller and its CPU and power supply fan function correctly Free hard disk space data
87. isabled Important If you select this option the USB 2 0 Host Controller will be set to Disabled and the USB Legacy Support and the USB BIOS Supported Devices parameters will be set to Disabled and None respectively in the client computer BIOS In addition the USB Boot Delay parameter will be set to 0 seconds Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update Wa
88. ix A Error numbers of DeskView Agent 5 x Rollout No Error Error Handling 2803 An error occurred while installing SniDMI The Check whether all files for example SETUP534 EXE error could not be entered in the Windows are contained in Source WINNT SNIDMI registry 2806 Function SniFindStrInPhysMem failed 3200 While installing DeskSettings an installed DeskInfo version lower than or equal to 3 10 was found 3201 While installing DeskSettings an installed DeskInfo version lower than or equal to 2 33 010 was found 3202 When installing the update no already present No DeskSettings is installed on the computer DeskSettings was found Therefore no update is possible 3210 The BIOS on this PC does not support If your system board supports DeskSettings perform a DeskSettings BIOS update 3230 Defective access to the registry Check whether the required rights for the registry are present 3600 OK 3601 The mainboard of the PC does not support DeskFlash 3602 DeskFlash is already running 3700 OK 3701 It was not possible to install all images and board Check whether all files have been copied to the specifications computer 3900 OK 3901 You must select either DeskView or ServerView 4000 OK 4001 You must select either Desk View or ServerView or both 4002 No SMS Administrator installation was found 4100 OK 4101 SMS Integration is not poss
89. k the Install the Altiris Agent on computers link c In the right pane install the Altiris Agent on the client computers Note Notification Server uses standard ports to connect to client computers when copying over the bootstrap and during Altiris Agent push installation If your client computers are behind the firewall or running Windows XP Service Pack 2 with Windows Firewall enabled an administrator must ensure that specific ports are open on clients Open ports for initial Notification Server connection UDP 138 e TCP 445 Open ports for Wake On LAN and Power Management e TCP 52028 e TCP 52029 Instead of modifying the firewall configuration an administrator can change the Wake On LAN and Power Management port assignments to open ports in the appropriate range 1 In the Altiris Console click the Configuration tab 2 In the left pane click Altiris Agent gt Altiris Agent Configuration and select Altiris Agent Settings for a specific collection 3 In the right pane Altiris Agent Settings window click the Advanced Settings tab 4 To change the Wake On LAN port assignment modify the TCP IP Port field value 5 To change the Power Management port assignment modify the TCP IP Port field value Deploying DeskView Agents on Client Computers This section describes how to deploy the DeskView agents on client computers and includes the following topics e Identifying DeskView Computers Using the Desk View Discovery Agent
90. kView Installing DeskView for Pocket LOOX Important Solutions must be installed locally on the Notification Server computer To install DeskView for Pocket LOOX on the Notification Server 1 From the Notification Server computer s Altiris Console click the Getting Started tab 2 Inthe left pane in the Install Solutions section click Install Altiris Solutions from the Solution Center 3 The Solution Center page opens in the right pane with a list of Available Solutions 4 Click the Segments button click Partner Solutions and click Fujitsu Siemens Computers DeskView for Pocket LOOX 5 Follow the instructions Note Altiris Agent for Pocket PC solution and Altiris Inventory Solution for Pocket PC will be installed with Fujitsu Siemens Desk View for Pocket LOOX only if you install the solution from the Solution Center page They will not be installed if you start the Desk View for Pocket LOOX setup manually from any other location To verify that DeskView for Pocket LOOX is installed 1 Click the Currently Installed tab on the Solution Center page 2 Verify that Fujitsu Siemens Computers DeskView for Pocket LOOX is on the list 3 Verify that Altiris Agent for Pocket PC and Inventory for Pocket PC are on the list Notes For information about what to do next see Getting Started with Desk View on page 15 Installing DeskView for Thin Clients Important Solutions must be installed locally on the Notification Server computer
91. ke On LAN Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update Wake On LAN Options This policy allows and disallows the computer to be switched on by means of network signals received by the LAN controller Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password Wake On LAN The following two fields specify whether the system can be turned on through network Enable The Wake On LAN option is enabled DeskView User Manual 67 Chapter 5 DeskView Settings DeskView Client Tools Settings Disable The Wake On LAN option is disabled Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration
92. ked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update USB Host Controller Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update USB Host Controller This policy specifies whether the USB hardware can be switched on the client computers in the selected collections If this function is disabled the USB controller will not be recognized by any operating system and no USB device such as USB mouse USB keyboard USB SmartCard reader or USB mass storage devices for example can be operated as a result Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password USB Host Controller Specifies whether USB controller is active DeskView User Manual 66 Chapter 5 DeskView Settings DeskView Client Tools Settings Enable USB controller is enabled Important If you select this option the USB 2 0 Host Controller will be set to Enabled and the USB Legacy Support and the USB BIOS Supported Devices parameters will be set to Enabled and Auto respectively in the client computer BIOS The USB Boot Delay parameter setting will not change Disable USB controller is d
93. king the link and selecting the applicable collection DeskView User Manual 60 Chapter 5 DeskView Settings DeskView Client Tools Settings Terminate all applications currently running without query When selected DeskOff switches the computer to the hibernation mode even if applications are opened on the client Data loss is possible When not selected the hibernation will not be performed as long as the user doesn t close the applications Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles DeskOff Switch Computer into Standby Mode Policy Settin
94. le Notifications Policy Settings on page 47 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Notification Settings Free Hard Disk Space Data Options This checks the free memory space for data on all existing hard disks without the system drive 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Free Hard Disk Space Data 3 In the right pane configure the settings For details see Free Hard Disk Space Data Policy Settings on page 47 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Notification Setting Free Hard Disk Space System Options This checks the free memory space on the system drive 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Free Hard Disk Space System 3 In the right pane configure the settings For details see Free Hard Disk Space System Policy Settings on page 48 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Notification Settings Lease Expiration Options kia Lease Expiration you configure an alert that will notify you that a leasing agreement period is e
95. n on the Notification Server e Ifyou plan to manage Pocket LOOX handhelds you must install Desk View for Pocket LOOX solution on the Notification Server DeskView User Manual 10 Chapter 2 Installing DeskView e Ifyou plan to manage PRIMERGY servers you must install Desk View for Server solution on the Notification Server Fujitsu Siemens Computers ServerView software is installed and managed outside of the Altiris infrastructure Installing Notification Server To install Notification Server start by downloading and launching the Altiris InstallHelper from the Altiris Web site or CD This installation utility includes a wizard to verify that all required software and services are present on the server If additional software is required InstallHelper will assist in downloading and installing any missing components If all required services are installed then InstallHelper will launch the installation wizard for Notification Server For more information see the Notification Server documentation Installing DeskView on the Notification Server The following topics will help you install or upgrade Desk View solutions Installing DeskView for Windows page 11 Installing DeskView for Pocket LOOX page 12 Installing DeskView for Thin Clients page 12 e Installing Desk View for Server page 12 Installing DeskView for Windows Important e Solutions must be installed locally on the Notification Server computer For
96. n Selector and clear the Discovered Pocket PC Host Computers check box e Click Apply to close the Collection Selector 6 Verify that the Discovered Pocket LOOX Host Computers is the only collection listed 7 Use the default scheduling settings or configure your own 8 Click Apply to save the Install Pocket PC Manger policy The policy will be sent only to the Pocket LOOX host computers that have the Altiris Agent installed The Altiris Pocket PC Agent Manager will in turn install the Altiris Pocket PC Agent on any Pocket LOOX devices associated with each host computer Managing Inventory Solution for Pocket PC licenses You can view the license status for DeskView for Pocket LOOX by clicking the Configuration tab 5 Licensing If you have used all your Altiris Inventory Solution for Pocket PC licenses inventory functionality for Pocket LOOX devices will fail To free licenses uninstall the Pocket PC Agent Manager from non Pocket LOOX host computers and click Refresh on the Altiris Console Licensing page Note The Pocket PC Agent Manager will install the Pocket PC Agent on all Pocket PC handhelds it synchronizes with regardless of whether it is a Pocket LOOX device or another brand Pocket PC To stop the Pocket PC Agent Manager from installing the Pocket PC Agent onto handhelds you must uninstall the Pocket PC Agent Manager from the host PC DeskView User Manual 24 Chapter 4 Managing Computers Configuring DeskView Notifications Using
97. nabled conditions are checked If the enabled conditions are met then a new incident will appear in Helpdesk Notes e Ifyou change the notification policy schedule you may need to adjust the Minutes filter parameter that defines the maximum age of notifications to be processed during the policy run To ensure that incidents for all new notifications get created set the parameter interval between two scheduled runs e For details on configuring the Notification Policies see the Altiris Notification Server Help or click the Help icon in the Altiris Console Enabling the Informational Notification Policy 1 From the Altiris Console click the Configuration tab 2 Inthe left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt DeskView Notification Information 3 In the right pane select the Enable checkbox 4 Click Apply When the policy runs the enabled conditions are checked If the enabled conditions are met then a new incident will appear in Helpdesk Notes e Ifyou change the notification policy schedule you may need to adjust the Minutes filter parameter that defines the maximum age of notifications to be processed during the policy run To ensure that incidents for all new notifications get created set the parameter interval between two scheduled runs e For details on configuring the Notification Policies see the Altiris Notification Server
98. name If selected a custom file name can be specified You can use the following variables in the name of the file domain System domain name Computer name date Current date time Current time in the format HHMMSS no Automatically generated serial number Example MyArch name date bup Note If you specify a custom file name when you run this policy on thin clients the file will be saved in the default folder lt DeskView program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Allow to overwrite BIOS by older or equal version When selected the BIOS on the client system is overwritten even if the update file does not contain a newer BIOS Perform system reboot after the action is completed When selected if restart is mandatory for the update process the client system will restart When not selected the BIOS that requires mandatory restart for updating is not updated No message is displayed in either case Disable warning dialog on the target system When selected no warning is displayed on systems whose BIOS is accessed DeskView User Manual 55 Chapter 5 DeskView Settings DeskView Client Tools Settings Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up t
99. nding 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Lease Expiration 3 In the right pane configure the settings DeskView User Manual 26 Chapter 4 Managing Computers Enabling Notification Policies for Helpdesk For details see Lease Expiration Policy Settings on page 48 or click the Help icon in the Altiris Console 4 Click Apply Enabling Notification Policies for Helpdesk Notification Policies are installed with Fujitsu Siemens Computers DeskView for Windows Notification Policies create incidents in Helpdesk for the DeskView notifications received from client computers For additional information about the Notification Policies see the Altiris Notification Server Help This section includes the following topics e Enabling the Critical Notification Policy page 27 Enabling the Informational Notification Policy page 27 Enabling the Warning Notification Policy page 28 Enabling the Critical Notification Policy 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt DeskView Notification Critical 3 In the right pane select the Enable checkbox 4 Click Apply When the policy runs the e
100. new released Desk View Client Pack will contain and install an updated assignment list Desk View Agent Installation Information Fujitsu Siemens Computers can produce an updated assignment list that an administrator can import without releasing a new Desk View Client Package Example An updated assignment list released together with the release of a new Fujitsu Siemens Computers system that will use one of the existing client packages DeskView User Manual 17 Chapter 3 Getting Started with DeskView Viewing DeskView Agent Installation Reports To import DeskView Agent installation information 1 Download the file to a temporary location on your computer DeskView Download Section http www fujitsu siemens com manageability 2 Inthe Altiris Console click the Configuration tab 3 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt Import DeskView Agent Installation Information 4 In the right pane specify the path to the file that you want to import or click Browse to browse for the file 5 Import the file by clicking on the Import button Deploying the DeskView Agent The DeskView Agent is a client software package that includes a Desk View Agent as well as DeskView Client tools You can deploy this package remotely on manageable License required and License not required systems from Fujitsu Siemens Computers using a Notification Server pol
101. ng DeskView Using Add Remove Programs 1 On the Notification Server computer click Start gt Settings gt Control Panel gt Add Remove Programs 2 Select one of the installed DeskView segment solutions e DeskView for Windows DeskView for Pocket LOOX e DeskView for Thin Clients e DeskView for Server 3 Click Remove Note If you select Desk View that stands for Desk View core segment solution in the Add Remove Programs list and click Remove all other Desk View segment solutions installed on the Notification Server will be uninstalled as well Uninstall DeskView Using the Solution Center 1 From the Altiris Console at the Notification Server computer click the Configuration tab 2 In the left pane click Upgrade Install Additional Solutions 3 In the right pane click the Currently Installed tab 4 Click the Remove button located next to the solution that you wish to uninstall Note If you select Fujitsu Siemens Computers Desk View that stands for Desk View core segment solution from the list and click Remove all other DeskView segment solutions installed on the Notification Server will be uninstalled as well DeskView User Manual 14 Chapter 3 Getting Started with DeskView The following topics will help you start using DeskView e Opening the Altiris Console page 15 e Viewing the DeskView Getting Started Page page 15 Deploying the Altiris Agent on Client Computers page 16 Deploying DeskView Agents on
102. ng the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password New password Enter a new password The password must be 4 to 8 characters in length All alphanumerical characters can be used no differentiation is made between upper case and lower case The numerical keypad can t be used Confirm password Reenter the new password Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris DeskView User Manual 63 Chapter 5 DeskView Settings DeskView Client Tools Settings Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after
103. nt the policy to apply to by clicking the link and selecting the applicable collection Set Defaults button When clicked resets the values to their defaults Error occurs when free space less than Sets a limit for the minimum amount of free space on the system partition before the error notification is sent Warning occurs when free space less than Sets a limit for the minimum amount of free space on the system partition before the warning notification is sent Lease Expiration Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Notification Settings gt Lease Expiration Expiration date Used to set the lease expiration date The date can be entered manually or using the button Set Defaults button When clicked resets the values to their defaults Display expiration warning Select to specify the number of days before the lease expiration date when the lease expiration warning message should be displayed on the client computer Notification Configuration E mail Settings Altiris Console gt Configuration tab gt Configuration gt Solution settings gt Platform Administration gt DeskView gt DeskView Notifications gt General Notification Forwarding Here you can configure e mail settings An e mail will be sent with these settings whenever a notification occurs DeskView User Manual 48
104. nts the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Run with rights When the policy runs it uses the rights of the user specified in the drop down list DeskOff Log off current user Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskOff gt Logoff current user This policy logs off the current users on the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Terminate all applications currently running without query When selected DeskOff logs off the client even if applications are opened on the client Data loss is possible When not selected a log off will not be performed as long as the user doesn t close the applications Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature i
105. ole click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt General Notification Selection 3 In the right pane configure the settings For details see Notifications Configuration Settings on page 49 4 Click Apply Configuring the Notification Configuration E mail Settings Here you can configure e mail settings An e mail will be sent with these settings whenever a notification occurs 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt General Notification Forwarding 3 In the right pane configure the settings For details see Notification Configuration E mail Settings on page 48 DeskView User Manual 25 Chapter 4 Managing Computers Configuring DeskView Notifications 4 Click Apply Enabling DeskView Notifications This policy lets the clients in the selected collection send notifications to the Notification Server 1 From the Altiris Console click the Configuration tab 2 In the left pane click Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Enable Disable Notifications gt Enable Disable Notifications 3 In the right pane configure the settings For details see Enable Disab
106. ollections 17 18 30 summary 23 creation date of document 2 D deploying agent 18 discovery agent 17 DeskFlash 8 DeskOff 8 DeskView Agent 8 18 35 Installation Information importing 17 viewing events 31 DeskView Control Center 8 DeskView Discovery Agent 9 17 deploying 17 DeskView for Pocket LOOX 24 DeskView Notification 73 DeskView Notifications 29 DeskView setup events 31 DeskView system data 32 34 74 document DeskView User Manual print date 2 drives physical logical 32 34 75 E error numbers 77 events viewing 31 G Getting Started 15 Graphics 34 graphics 32 75 adapter 32 34 75 H hard disk purging cached data 52 hardware and software requirements 10 l import serial numbers 43 incident from notification 27 installation agent 18 discovery agent 17 server 10 solution 10 installation events 31 inventory data 23 L licenses 13 mainboard 32 75 ServerView 34 Manageable 9 manageable computers 17 Managed 9 managed computers 18 Managed Systems 21 memory 32 75 ServerView 34 N network 32 75 ServerView 34 New Incoming Notifications Pane 47 notification critical policy 27 information 74 informational policy 27 Notification Server 9 notifications 29 73 deleting 30 editing 30 incoming 9 72 processing status 29 viewing 29 P package 9 Pocket LOOX 24 DeskView for 12 policies agent rollout 18 discovery 17 purging cached data 23 uninstall
107. omputer See Opening the Resource Manager Page on page 30 2 Click the DeskView System Data tab 3 Click the Summary button This shows a selection of the system and user data that you most often need as the administrator Note Only the Details view is available for Pocket PCs Viewing all System Data 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the DeskView System Data tab 3 Click the Details button This shows all system and user data divided into categories such as drives or network Viewing System Data for a Specific Category 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the DeskView System Data tab 3 Select the category Mainboard Graphics Network Drives Software or Characteristics by clicking the button in the upper right portion of the System Data tabview Using the ServerView System Data Tab Resource Manager gt ServerView System Data Note For this feature to become available you must have DeskView for Server installed on the Notification Server DeskView User Manual 33 Chapter 4 Managing Computers Using the ServerView System Data Tab This topic includes information about the Desk View for Server managed computer s ServerView System Data tab To go to the ServerView System Data tab see Opening the Resource Manager Page on page 30 The ServerView
108. ons Dashboard Using the Altiris Console You can view the notifications of all systems 1 Inthe Altiris Console click the Reports tab 2 Inthe left pane click Dashboards gt DeskView Notifications 3 In the right pane review the notifications Opening the DeskView New Notifications Dashboard Using the Altiris Console You can view all new incoming notifications of all systems 1 Inthe Altiris Console click the Reports tab 2 Inthe left pane click Dashboards gt DeskView New Notifications A new window opens which contains a list of new incoming notifications For a description of the Desk View Notification tab page see New Incoming Notifications Window Settings on page 72 DeskView User Manual 28 Chapter 4 Managing Computers Viewing DeskView Notifications Opening the ServerView Console from the DeskView for Server Dashboard You can launch the ServerView console from the Desk View for Server Dashboard The Desk View for Server component must be installed on the Notification Server for this feature to become available 1 Inthe Altiris Console click the Reports tab 2 Inthe left pane click Dashboards gt ServerView Console If a correct URL for ServerView console was specified then the ServerView Console is automatically opened in a new window Note If the ServerView Console URL is not specified or incorrect the error message appears Click the link to specify or change the ServerView Console URL View
109. ons are opened on the client Data loss is possible When not selected a restart will not be performed as long as the user doesn t close the applications Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles DeskOff Switch Computer into Hibernate Mode Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskOff gt Switch computer into hibernate mode This policy hibernates the client computers in the selected collections Applies to Select the collection you want the policy to apply to by clic
110. onsole aspx name Target Computer Name DeskView User Manual 9 Chapter 2 Installing DeskView This section describes how to install Desk View and includes the following topics e DeskView Prerequisites page 10 e Installing Notification Server page 11 e Installing Desk View on the Notification Server page 11 e Licensing DeskView page 13 e Uninstalling DeskView from the Notification Server page 14 DeskView Prerequisites This section includes the following topics e Server Requirements page 10 e Client Requirements page 10 Server Requirements The DeskView 10 4 solutions run on Altiris Notification Server 6 0 SP3 or higher Before installing the Desk View solutions you should review the system requirements for and information about installing Notification Server and the Altiris Agent Notification Server documentation can be found at http www altiris com Support Documentation aspx Desk View solutions have the same hardware and software requirements as Notification Server Client Requirements The DeskView Agent can only be installed and run on the following systems from Fujitsu Siemens Computers e Tablet PCs e Notebooks Thin clients e Professional PCs e Workstations e Pocket PCs Notes The DeskView Agent supports Microsoft Windows 2000 and Windows XP Professional operating systems e Ifyou plan to manage thin client computers you must install Desk View for Thin Clients solutio
111. oped by Fujitsu Siemens Computers Optimized for Fujitsu Siemens Computers hardware it helps to minimize the total cost of ownership of managing your client hardware infrastructure Based on industry standards Desk View manages Pocket LOOX handhelds STYLISTIC tablet PCs LIFEBOOK notebooks FUTRO thin clients SCENIC and ESPRIMO professional PCs CELSIUS workstations and PRIMERGY servers DeskView makes use of the features offered by the system for inventory management system health monitoring or remote BIOS configuration and updates Desk View allows you to manage your client infrastructure completely from your desk This section contains the following topics e Understanding Desk View page 7 Terminology page 8 Understanding DeskView DeskView User Manual Desk View is software that runs under Altiris Notification Server Using Notification Server you can use software delivery tasks to remotely install software agents on client computers These agents send inventory data about client computers back to the Notification Server This inventory data can be viewed in reports and Web based consoles You can also initiate computer management functions from Notification Server You can manage computers singly or in groups by using collections Desk View includes four components which are installed as separate solutions You can install and use only the selected solutions or all of them depending on the needs specific for your organiz
112. ou can switch between ascending and descending order by clicking the same column header The sort icon changes from ascending to descending All You can select the notifications whose processing status you want to change by selecting the corresponding checkbox Received Time Shows the date and time when the notification was received by the DeskView Control Center Severity Shows the severity of the event that triggered the notification The following degrees of severity are possible Icon Severity O Critical or Fatal A Warning Minor or Major D OK QG Unknown or Other Category Shows the category of the event that triggered the notification Example cover open or temperature System Shows the name of the system that sent the notification DeskView User Manual 73 Chapter 5 DeskView Settings Resource Manager s DeskView Settings Processing Status Shows the processing status of the notification The following processing statuses are possible Processing Status Meaning New The notification is new and has not yet been processed Open The notification is still being processed Closed The notification has been processed processing is complete You can see from the processing status whether a notification has been processed or whether the processing has been completed Detailed notification information The detailed notification information contains the following additional details
113. ou use the option Specified user select the option Only when a user is logged on in the Program can run field and enable the User Input required option 4 Click Apply to save the policy settings After the Desk View Agent runs on systems from Fujitsu Siemens Computers they will report detailed system data see Viewing the System Data of a Desk View Managed System on page 30 They will be identified as Desk View managed computers You can use Notification Server collections to view your managed computers see Viewing Desk View Collections on page 21 Viewing DeskView Agent Installation Reports Desk View includes reports that provide information about the status of the Desk View agents on your client computer These reports provide installation and execution status of the agents as well as agent version information 1 Inthe Altiris Console click the Reports tab 2 In the left pane click Reports gt Platform Administration gt DeskView gt Installation DeskView User Manual 18 Chapter 3 Getting Started with DeskView Viewing Agent Setup Events in the Resource Manager O a Aa Q Click the report you want to run In the right pane click Run this report or Run this report in a new window If applicable enter any variable information Click Refresh For information about using reports click the Help icon in the Altiris Console Viewing Agent Setup Events in the Resource Manager You can view a list of Agent setup
114. r using either BOOTP Bootstrap Protocol or PXE Preboot Execution Environment protocol DeskView User Manual 65 Chapter 5 DeskView Settings DeskView Client Tools Settings Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Existing password If necessary enter the BIOS Setup password LAN Remote Boot The following two fields allow the system to boot from server Enable LAN remote boot is enabled Disable LAN remote boot is disabled Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be chec
115. rmation in the right pane Viewing Events You can use the Resource Manager to track Desk View events such as Client Tools events DeskView setup events and thin client session log events 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the Events tab 3 In the left pane click Data Classes gt DeskView Events 4 Click the event table you want to view Viewing Tasks 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the Tasks tab 3 Click the item to open Viewing Associations 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the Associations tab Viewing DeskView Notifications 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 2 Click the DeskView Notifications tab For details see Desk View Notifications Tab Settings on page 73 Using the DeskView System Data Tab Resource Manager gt DeskView System Data This topic includes information about a Desk View managed computer s Desk View System Data tab To go to the Desk View System Data tab see Opening the Resource Manager Page on page 30 The DeskView System Data tab displays detailed system data in a graphical interface DeskView User Manual 31 Chapter 4 Managing Computers Using the DeskView
116. ror it will appear on the bottom of the page 7 Confirm the license installed successfully a Click on the Configuration tabview b In the left pane click Licensing c Select the License Status tabview d Review the license information Notes e Ifthe number of Desk View licenses on the server is exceeded the following functionality is disabled No inventory information is sent to the Notification Server e DeskView tools are not executed on the client computers e However the following functionality will continue to work e Installation of agents to the client computers e Discovery information is sent to the Notification Server e Reports e The above limitations apply only to systems which require licenses DeskView User Manual 13 Chapter 2 Installing DeskView Uninstalling DeskView from the Notification Server Important Before uninstalling DeskView Server Components you will probably want to uninstall the DeskView Discovery Agent and DeskView Agent from client computers using the Uninstall DeskView Discovery Agent policy see Uninstalling Desk View Agents from Client Computers on page 19 You can uninstall DeskView Server Components from the Notification Server using the Windows Add Remove Programs or by using the Altiris Solution Center This section includes the following topics e Uninstalling DeskView Using Add Remove Programs page 14 e Uninstall DeskView Using the Solution Center page 14 Uninstalli
117. s window shows all new incoming notifications It is refreshed regularly the default is once a minute When you start the Desk View New Notification all notifications not yet processed are displayed DeskView Notifications This pane shows the notifications Manageable Systems Manageable systems are computers that have been discovered by the Discovery Agent and have been identified as License required or License not required systems from Fujitsu Siemens Computers Managed Systems Managed systems are systems from Fujitsu Siemens Computers that have the DeskView Agent installed on them and inventory data has been sent to the database Notification Server The Notification Server is the primary server installed in the Notification System and is responsible for coordinating the various solutions providing the primary user interface policy based administration reporting and notification In addition to acting as a primary or secondary server in a hierarchy a Notification Server can also be designated as a Reporting Server which is only used for generating and displaying enterprise wide reports Package A package or a software package is one or more files that can be delivered using package servers as defined in software delivery tasks For DeskView the following pre defined packages are available e DeskView Agent Package e DeskView Discovery Agent Package Policy A policy is a default or administrator defined set of rules
118. s you configured to run on client computers This section includes the following topics e Viewing DeskView Client Tools Reports page 45 e Viewing Client Tools Events in the Resource Manager page 45 DeskView User Manual 44 Chapter 4 Managing Computers Viewing DeskView Client Tools Events Viewing DeskView Client Tools Reports These reports provide the execution status and results of the tasks 1 O a A WO N In the Altiris Console click the Reports tab In the left pane click Reports gt Platform Administration gt DeskView gt Tools Click the report you want to run In the right pane click Run this report in a new window If applicable enter any variable information Click Refresh For information about using reports click the Help icon in the Altiris Console Viewing Client Tools Events in the Resource Manager You can view a list of client tools events for an individual computer using the Resource Manager 1 2 3 In the Altiris Resource Manger select the Events tab In the left pane click Data Classes gt DeskView Event gt DeskView Tool Status In the right pane view the information DeskView User Manual 45 Chapter 5 DeskView Settings This section includes the following topics e Altiris Console s DeskView Policy Settings page 46 e DeskView Client Tools Settings page 52 New Incoming Notifications Window Settings page 72 e Resource Manager s DeskView Settings page
119. saves these two folders by default Therefore the files can also be used after thin client restart Configuring the Update BIOS Settings Policy This policy updates the system BIOS settings 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update BIOS Settings 3 In the right pane configure the settings For details see DeskFlash Update BIOS Settings Policy Settings on page 56 or click the Help icon in the Altiris Console 4 Click Apply Note If you specify a custom log file name when you run this policy on thin clients the file will be saved in the default folder lt DeskView program folder NDeskFlash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Configuring the Update Processor Microcodes Policy This policy updates the processor microcodes 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskFlash gt Update processor microcodes 3 In the right pane configure the settings For details see DeskFlash Update Processor Microcodes Policy Settings on page 57 or click the Help icon in the Altiris Console 4 Click Apply Note If you specify a custom log file name when yo
120. ssociations page 31 Viewing DeskView Notifications page 31 Using the Desk View System Data Tab page 31 Opening the Resource Manager Page In the Altiris Console click the Resources tab In the left pane click Resource Management gt Collections gt DeskView gt DeskView managed systems Click a collection that contains the computer you want to view inventory data for Double click the computer The Resource Manager for the computer opens Select the tab for the information you want to view Viewing Inventory 1 Open a Resource Manager window for the computer See Opening the Resource Manager Page on page 30 Click the Inventory tab In the left pane click Data Classes DeskView User Manual 30 Chapter 4 Managing Computers Using the DeskView System Data Tab Inventory data is available in the following folders Basic Inventory folder This folder shows general inventory data that the Altiris Agents reports on all computers For more information about basic inventory see the Altiris Notification Server Help e DeskView Inventory folder This folder shows system data that is reported by the DeskView Agent If the Desk View Agent has been installed on the computer and the computer has sent system data to the database you can view system data by expanding a folder and clicking the populated data class item 4 Click DeskView Inventory and then select the item to view 5 View the Inventory info
121. t restart If BIOS versions differ perform complete BIOS update If enabled the BIOS on the client system is overwritten even if the update file does not contain a newer BIOS When not selected the BIOS that is newer than the update file is not overwritten Perform system reboot after the action is completed When selected if restart is mandatory for the update process the client system will restart When not selected the BIOS that requires mandatory system restart for updating is not updated No message is displayed in either case Disable warning dialog on the target system When selected no warning is displayed on systems whose BIOS is accessed Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selecte
122. t settings 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Set to default values 3 In the right pane configure the settings DeskView User Manual 39 Chapter 4 Managing Computers Using DeskView BIOS Settings For details see DeskView BIOS Settings Set to default values Policy Settings on page 62 or click the Help icon in the Altiris Console 4 Click Apply Configuring the BIOS Boot Order Policy Note This policy updates the BIOS boot order of the client computers in the selected collections 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update BIOS Boot Order 3 In the right pane configure the settings For details see DeskView BIOS Settings Update BIOS Boot Order Policy Settings on page 62 or click the Help icon in the Altiris Console 4 Click Apply Configuring the BIOS Setup Password Policy Note This policy updates the BIOS Setup Password of the client computers in the selected collections 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update BIOS Setup Password 3 In the right pane configure the settings For details see DeskView BIOS Settings Update BIOS Set
123. te the file SNISADM INI using DeskView Setup SETUP534 EXE 0103 The Setup program fails to find the component SNISetup DLL SNISetup DLL is not present in the same directory as the Setup program INST Copy the component SNISetup DLL from the directory Common to Source WinNT 0104 The setup program has determined that ACPI is The DeskView component cannot be operated with active however the program does not support this operating system with ACPI functionality ACPI ACPI Advanced Configuration and Power Interface 0105 The setup program fails to find one of the Copy the missing file from the directory following components SNIDMI sys SNIDMI dll _ modules common to the installation directory or SNISETUP dll 0106 There is not enough free space on the hard disk Select a different hard disk or delete files no longer required 0107 It was not possible to load the DLL file Copy the missing file into the installation directory 0120 This DeskView component cannot be installed It Obtain the Desk View License Pack requires a license number 0130 The listed files could not be copied into the correct Check if the directories Temp Tmp and Win are directory present 0199 An unexpected unknown error has occurred This error number is entered in the result file at the start of every component and is overwritten on successful installation and when errors occur If following an update installation
124. ter BIOS The USB Boot Delay parameter setting will not change Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView Serial Numbers Apply Imported Serial Numbers Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Apply Imported Serial Numbers This policy assigns previously imported serial numbers to the computers in the s
125. ter with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible Check range availability Click this button to see the number of resources that need serial and the number of serial numbers free DeskView Serial Numbers Manage Serial Numbers Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Manage Serial Numbers 1 Pick one from the list of available actions e Import Serial Numbers e View Already Imported Serial Numbers Export Resource Information e Remove All Serial Numbers DeskView User Manual 71 Chapter 5 DeskView Settings New Incoming Notifications Window Settings e Remove Serial Numbers for Deleted Resources 2 Click Next to continue 3
126. that govern the execution of automated actions Example create a report send an alert execute a command instigate a task and so on Policies can be evaluated on a schedule for queries based policies that trigger based on the state of a resource in the database or based on incoming data that triggers an immediate evaluation Policies determine when an action should be instigated including who or what should be notified of the results Policies let you take automated actions on the data that is returned by a database query The automated actions that can be tracked are defined by event handlers Each policy includes multiple predefined event handlers that let you to do things like sending an e mail executing a command generating an SNMP trap and creating a report Resource Manager The Altiris Resource Manager is the Notification Server Web page that displays information from the Notification Database about an individual resource When DeskView for Windows solution is installed two additional tabs will appear on the Resource Manager page for a managed system DeskView System Data and DeskView Notifications Desk View for Thin Clients or Desk View for Pocket LOOX installation adds only the DeskView System Data tab Desk View for Server solution adds ServerView System Data and ServerView Advanced System Data tabs The format of the URL to call in the Resource Manager page for a specific resource is http NSName Altiris resource resourcemanagerc
127. the client computers in the selected collections to be loaded from a server using either BOOTP Bootstrap Protocol or PXE Preboot Execution Environment protocol 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update LAN Remote Boot Options 3 In the right pane configure the settings For details see Desk View BIOS Settings Update LAN Remote Boot Options Policy Settings on page 65 or click the Help icon in the Altiris Console 4 Click Apply Configuring the USB Host Controller Policy Note This policy specifies whether the USB hardware can be switched on the client computers in the selected collections 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update USB Host Controller 3 In the right pane configure the settings For details see DeskView BIOS Settings Update USB Host Controller Policy Settings on page 66 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Wake On LAN Options Policy Note This policy allows or disallows the computer in the selected collections to be switched on by means of network signals received by the LAN controller 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView
128. tions of this system are displayed in the Notifications pane The notification you clicked is marked Resource Manager s DeskView Settings This section includes the following topics e DeskView Notifications Tab Settings page 73 e DeskView System Data Tab Settings page 74 DeskView User Manual 72 Chapter 5 DeskView Settings Resource Manager s DeskView Settings DeskView Notifications Tab Settings Resource Manager gt DeskView Notifications This topic includes information about a Desk View managed computer s Desk View Notifications tab To go to the Desk View Notification tab see Opening the Resource Manager Page on page 30 The DeskView Notifications tab displays detailed Desk View Notification data in a graphical interface To refresh the Desk View Notifications click Refresh At the top right you can see an overview of the processing status of all notifications received by all systems The total number of notifications in each processing status are displayed next to the icon representing the status Icon Meaning EC Total number of notifications in processing status New C Total number of notifications in processing status Open E Total number of notifications in processing status Closed Notifications of selected systems You can sort the column entries on the DeskView Notification You can sort each column entry by clicking the column header The column last sorted is marked by the sort icon M Y
129. ttings on page 54 Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Working directory Select one of the following options e Custom working directory If selected enter the path for the custom working directory e Use current client working directory If selected uses the current client working directory Archive file Select one of the following options e Automatic file detection Creates the file with the name based on the internal name syntax mainboard name and consecutive number Example D1837_001 bup e Specify archive file name Specify the name of the file the BIOS will be archived to Specify a pattern for the name Specify a pattern for the name under which the archive files are stored You can use the following variables domain System domain name Computer name system System board mainboard date Current date time Current time in the format HHMMSS no Automatically generated serial number You can mix fixed name components and variables Example MyArch_ name _ date bup Notes By default the policy saves the BIOS archive bup and log files into the lt Desk View program folder gt DeskFlash folder on client computer e Ifyou specify a custom file name when you run this policy on thin clients the file will be saved in the default folder lt Desk View program folder gt DeskFlash or you can
130. u run this policy on thin clients the file will be saved in the default folder lt DeskView program folder gt DeskFlash or you can specify the Altiris Agent program folder in the pathname Desk View for Thin Clients solution saves these two folders by default Therefore the files can also be used after thin client restart Using DeskOff DeskOff lets you perform the following tasks remotely on client computers DeskView User Manual 37 Chapter 4 Managing Computers Using DeskOff Log off current user Restart computer Shut down computer Switch computer into hibernate mode works only if the hibernate mode is enabled Switch computer into standby mode This section includes the following topics Configuring the Log off Current User Policy page 38 Configuring the Restart Computer Policy page 38 Configuring the Shutdown Computer Policy page 38 Configuring the Switch Computer into Hibernate Mode Policy page 39 Configuring the Switch Computer into Standby Mode Policy page 39 Configuring the Log off Current User Policy Note This policy forces the client computers in the selected collections to log off the current user 1 2 3 In the Altiris Console click the Tasks tab In the left pane click Tasks gt Platform Administration gt DeskView gt DeskOff gt Log off current user In the right pane configure the settings For details see DeskOff Log off current user Policy Settings on page 59 or click the
131. unch the ServerView console in a new window directly from the Altiris Console based on a URL provided by the administrator Deskview for Server also adds new reports and special tabs in the Altiris Resource Manager for a Fujitsu Siemens Computers server to show its inventory and launch the ServerView console Terminology The following section includes a list of terms to help you understand the components of Desk View Altiris Agent The Altiris Agent is the primary agent that provides shared functionality such as providing a common transport mechanism and providing the user interface for changing settings on the end user computer The Altiris Agent also provides the core bootstrap capabilities for installing and managing various solution specific agents In DeskView the Altiris Agent is needed for communication sending inventory data and execution of the Desk View Client Tools Altiris Console The Altiris Console is the Web based user interface that is the primary mechanism for interacting with the Altiris Infrastructure components and for managing resources The Altiris Console has multiple tabs or tabviews which facilitate using various Altiris solutions Altiris Database The Altiris Database is the information collected by the Altiris Infrastructure and Altiris solutions The Altiris Database is a generic term used to describe all databases Deployment Database Helpdesk Database Notification Database and Recovery Database use
132. up Password Policy Settings on page 63 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Diskette Controller Options Policy Note This policy enables or disables the built in floppy disk controller on the mainboard of the client computers in the selected collections 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update Diskette Controller Options 3 In the right pane configure the settings For details see Desk View BIOS Settings Update Diskette Controller Options Policy Settings on page 64 or click the Help icon in the Altiris Console 4 Click Apply Configuring the Flash Write Options Policy Note This policy assigns write protection in System BIOS of the client computers in the selected collections 1 Inthe Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update Flash Write Options 3 In the right pane configure the settings DeskView User Manual 40 Chapter 4 Managing Computers Using DeskView BIOS Settings For details see DeskView BIOS Settings Update Flash Write Options Policy Settings on page 65 or click the Help icon in the Altiris Console 4 Click Apply Configuring the LAN Remote Boot Options Policy Note This policy enables the operating system of
133. updated with DeskFlash Enable schedule When selected schedules the policy to be run at the interval in the drop down list Power up the computer Wake on LAN When selected uses the computer s Wake on LAN feature if available to turn on the computer Immediately notify each computer of task When selected notifies each computer with a tickle of the task being performed Note The Altiris power management has to be turned on the client computers if the administrator wants the Altiris Agent to listen for the tickles The power management setting can be turned on in the appropriate Altiris Agent configuration policy under the Configuration tab gt Altiris Agent gt Altiris Agent Configuration gt Altiris Agent Rollout Example When All Desktop Computers excluding Package Servers is selected then on the right pane in the Advanced Setting tab there is a Enable Power Management on Altiris Agents checkbox that has to be checked to enable tickles Restart the computer after task When selected the client is restarted even if applications are opened on the client Data loss is possible DeskView BIOS Settings Update LAN Remote Boot Options Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskView BIOS Settings gt Update LAN Remote Boot Options This policy enables the operating system of the client computers in the selected collections to be loaded from a serve
134. uters Using DeskView Serial Numbers For details see DeskView Serial Numbers Apply Imported Serial Numbers Policy Settings on page 69 or click the Help icon in the Altiris Console 4 Click Apply Note The serial number change will occur on the client computer after restart Assigning a Single Serial Number Administrators can write the customer specific serial number into the BIOS of a selected system by going through the following steps Important The serial number must contain only alphanumeric characters 1 In the Altiris Console click the Tasks tab 2 In the left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Assign Single Serial Number 3 In the right pane configure the settings For details see DeskView Serial Numbers Assign Single Serial Number Policy Settings on page 70 or click the Help icon in the Altiris Console 4 Click Apply Note The serial number change will occur on the client computer after restart Generating Serial Numbers DeskView can generate the serial numbers to be assigned to the computers in the selected collections To let DeskView generate and assign the numbers follow these steps 1 Inthe Altiris Console click the Tasks tab 2 Inthe left pane click Tasks gt Platform Administration gt DeskView gt DeskView Serial Numbers gt Generate Serial Number 3 In the right pane configure the settings For details s
135. w BIOS Settings Update BIOS Boot Order Policy Settings page 62 e DeskView BIOS Settings Update BIOS Setup Password Policy Settings page 63 e DeskView BIOS Settings Update Diskette Controller Options Policy Settings page 64 e DeskView BIOS Settings Update Flash Write Options Policy Settings page 65 e DeskView BIOS Settings Update LAN Remote Boot Options Policy Settings page 65 e DeskView BIOS Settings Update USB Host Controller Policy Settings page 66 e DeskView BIOS Settings Update Wake On LAN Policy Settings page 67 e DeskView USB Security Update USB Security Policy Settings page 68 e DeskView Serial Numbers Apply Imported Serial Numbers Policy Settings page 69 e DeskView Serial Numbers Assign Single Serial Number Policy Settings page 70 e DeskView Serial Numbers Generate Serial Number Policy Settings page 71 e DeskView Serial Numbers Manage Serial Numbers Settings page 71 DeskView User Manual 52 Chapter 5 DeskView Settings DeskView Client Tools Settings DeskFlash Archive BIOS Policy Settings Altiris Console gt Tasks tab gt Tasks gt Platform Administration gt DeskView gt DeskFlash gt Archive BIOS This policy archives the BIOS together with BIOS setup settings and microcode patches Note You can use the BIOS files created by this policy to deploy the identical BIOS settings to all systems in the selected collections For details see DeskFlash Update BIOS Policy Se
136. w Policy Settings Scheduling Options Specify whether the policy will be executed manually or run on schedule Restart the computer after task Select this checkbox to enable the policy to restart the computer after the policy has run Uninstall DeskView Agent Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt DeskView version gt Uninstall DeskView Agent Program name Select the program from the drop down list Enable Verbose Reporting of Status Events When selected records the Desk View Agent installation in the event log Applies to collections Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Disable download via multicast Select this checkbox if you do not want to enable package multicast when the Altiris Agent s multicast option is enabled Scheduling Options Specify whether the policy will be executed manually or run on schedule Enable Disable Notifications Policy Settings Altiris Console gt Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Notifications gt Enable Disable Notifications gt Enable Disable Notifications Applies to Select the collection you want the policy to apply to by clicking the link and selecting the applicable collection Notifications
137. ystems All Systems with Shows all systems which have the Desk View Agent installed To access DeskView Agent the collection in the Altiris Console click the Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt All systems with DeskView Agent DeskView User Manual 21 Chapter 4 Managing Computers Viewing DeskView Collections All Systems without Shows all systems which are manageable by Desk View but do not have DeskView Agent the Desk View Agent installed To access the collection in the Altiris Console click the Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt All systems without DeskView Agent DeskView License Not Shows the License not required systems To access the collection in the Required Altiris Console click the Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt DeskView License Not Required DeskView License Shows the License required systems To access the collection in the Altiris Required Console click the Configuration tab gt Configuration gt Solution Settings gt Platform Administration gt DeskView gt DeskView Agent Rollout gt DeskView License Required Note Before systems from Fujitsu Siemens Computers will appear in the Desk View Li

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