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1. E NOTE This procedure prints a report for the last fax job successful or not To generate a report for each unsuccessful fax job select the If Error setting To generate a report for each fax job select the At End of Call setting Fax error report printing Use the following instructions to print fax logs and reports Print all fax reports Use this procedure to print all of the following reports at one time e Last Call Report e Fax Activity Log e Phone Book Report e Junk Fax List e Billing Report when Billing Codes are turned on e Configuration Report e Usage Page 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the Print All fax Reports button Print individual fax reports 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button ENWW Solve fax problems 107 3 4 Touch the Fax Reports button Touch the name of the report that you want to print Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error You can set it to print after the following events Every fax error the factory set default Send fax error Receive fax error Never E NOTE With this option you will have no indication that a fax failed to be transmitted unless 1 2 3 4 you print a fax activity log Fr
2. General Everyday Printing Eco print Two sided Printing Paper sizes 8 5 x 14 inches Legal oi Paper source Factory Defaults F automaticaly Select uu Pages per sheet S Envelopes vepe ner sheet oe Print on both sides Yes lip over X Booklet Printing lt lt e Papere E CC o Cardstock Heavy Drientation lt Pai o _ out 7 Type a name for the shortcut and click the OK fPreving Shorts button Name Please type a name for the new printing shortcut 28 Chapter 3 Print ENWW Automatically print on both sides with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button ENWW csp Print Ctrl P Print Printer Name Status Idle l Find printetas Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies all Number of copies i S Current page Selection 5 Pages b 7 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom A Pages per sheet Print All pages in range ee RENEE 1 page x Scale to paper size No Scaling Print tasks for Windows 29 3 Click the Finishing tab 4 Select the Print on both sides check box
3. Cleaning mode OK to start ceeee 162 Load tray lt X gt Press OK for available media ccceceececeeeesteeeeeetteeees 162 load tray lt X gt lt TYPE gt lt SIZE gt inion ir n an a E e 162 Manual Duplex Load Tray 1 Press OK ceceeeeeeenneeeeeeeeeesenteneaaeeeeeeees 163 Manual feed lt SIZE gt lt TYPE gt Press OK to use available media 163 Memory is low Press OK nstsietciataorseanes deuacdiaciuehcnancaueisetiheedetoasaconieuses 163 Misprint Press OK cacate a E A A N O 163 Print failure press OK If error repeats turn off then on sceeseeeeetreeeteeees 164 Rear door Open 6 nscaneedisennrvomumnreronontressinuerdurcentebesinmralony ovaiuivonmones aus 164 Remove shipping material from toner cartridge cccceseseeeeeesteeeeeeeteeees 164 Replace black canridge srmccoen wet ata Oe aes 164 Unexpected size in tray lt X gt Load lt size gt Press OK ceeeeseeeeenreeeeeees 164 Unsupported black cartridge Press OK to Continue esssseeececeeeeeeeeees 165 Used black cartridge is installed Press OK to continue 0eceeeeeeeeeees 165 Paper feeds incorrectly or becomes jammed cccccceeeesseeceeneeeecseeeecseeeeeceeseeeeteeeeettteeeenaes 166 The product does not pick up paper cccccccecceeeeeeeenceeeeeeeeeeenaeeeeeeeeeesseeeeeeeeeeeeeees 166 The product picks up multiple sheets of paper ccccccccceeesecece
4. Comment Find Printer Print to File Manual duplex Page range Copies all Number of copies fji Enter page numbers and or page ranges Current page Selection a 7 Collate separated by commas For example 1 3 5 12 Pages Print what Document x Zoom A E Pages per sheet 1 page iz Print All pages in range pap Scale to paper size No Scaling lens Ce Gee 2 a 7 nT Document Properties x Advance aper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts fea Ecorprint Two sided Printing Pope sen BG AT inches cs Letter 5 Paper source Factory Defaults E Automatically Select X Pages per sheet Envelopes Ulpage per shot 7J Print on both sides ES No x Booklet Printing cu Paper type Unspecified x Cardstock Heavy Diientation Potts 3 Save As Delete Reset ca lavano Cancel m bel lees eta e S Document Properties x Advanced Printing Shortcuts Paper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts il Genera
5. The default setting is Off You might want to turn this setting on and enter a prefix if for example you have to dial a number such as 9 to get a telephone line outside of your company telephone system While this setting is active you can dial a fax number without the dial prefix by using manual dial 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Dia Prefix button and then touch the On button 5 Use the keypad to enter the prefix and then touch the OK button You can use numbers pauses and dialing symbols Set the dial tone detection Normally the product begins dialing a fax number immediately If you are using the product on the same line as your telephone turn on the detect dial tone setting This prevents the product from sending a fax while someone is on the telephone 82 Chapter 6 Fax ENWW The factory set default for detect dial tone is On for France and Hungary and Off for all other countries regions 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Defect Dial Tone button and then touch the On button Tone dial or pulse dial Use this procedure to set the product to tone dialing or pulse dialing mode The factory set default is Tone Do not change this setting unless you
6. lt TYPE gt lt SIZE gt 162 Description A tray is configured for the paper type and size that the print job is requesting but that tray is empty Recommended action Load the correct paper into the tray or press the OK button to use paper in a different tray Chapter 8 Solve problems ENWW Manual Duplex Load Tray 1 Press OK Description The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed lt SIZE gt lt TYPE gt Press OK to use available media Description The product is set for manual feed mode Recommended action Press the OK button to clear the message or load the correct paper into Tray 1 Memory is low Press OK Description The product memory is almost full Recommended action Press the OK button to finish the job or press the Cancel gt lt button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK ENWW Description Paper has been delayed as it moves through the product Recommended action Press the OK button to clear the message To avoid this problem try the following solutions 1 Adjust the paper guides in the tray Make sure the front paper guide is pushing the paper against the back edge of the tray 2 Use
7. tracking number of 6 Jetadmin HP Web 139 L landscape orientation changing Mac 43 changing Windows 34 lightness copy contrast 62 fax contrast 84 link speed settings 135 loading paper input tray 13 lock product 140 logs fax error 108 printing all 107 M Mac driver settings 24 41 HP Utility 138 problems troubleshooting 210 scanning from TWAIN compliant software 74 managing network 133 media pages per sheet 42 memory deleting faxes 93 reprinting faxes 103 menus control panel map printing 6 messages control panel 157 Microsoft Word faxing from 99 model number locating 3 multiple pages per sheet 42 printing Windows 32 multiple page originals copying 56 N n up printing 42 selecting Windows 32 network password changing 140 password setting 140 product name changing 133 ENWW settings changing 133 settings viewing 133 network port locating 3 networks configuration page 6 default gateway 133 installing the product 130 IPv4 address 133 settings report 6 subnet mask 133 non HP supplies 216 number of copies changing 55 O OCR software 74 online help control panel 156 optical character recognition software 74 optional Tray 3 part numbers 216 ordering supplies and accessories 216 ordering supplies Web sites 215 orientation changing Mac 43 changing Windows 34 output bin locating 2 outside lines dial prefixes 82 pauses inserting 82 P page count 6 page orientati
8. 0006 120 Solve problems receiving faxes xcs vusscnad stars cacivav aud perad octaveadceape es neivtandhivestaatemantewens 120 The fax does not respond so sc sesnscelin aera Sa voneee tals entree seed wee aseaecuns 121 Vil The fax has a dedicated phone line cccceccesseeeeeeteeeeeeeeeees 121 An answering machine is connected to the product 06 121 A telephone handset is connected to the product ceseeeeees 122 The Answer Mode setting is set to the Manual setting 000e 122 Voice mail is available on the fax line cceeeeceeeseceeeeteeeeeeeees 122 The product is connected to a DSL phone service sssssseseeeeeeee 123 The product uses a fax over IP or VolP phone service eeeeee 123 An error message displays on the control panel ccceceeeseeeeeeetteeeeees 123 The No fax detected message appears cccceeeeseeeeeeeeseeeees 123 The Communication error message Appears eeeeeeeeeeeeeeeees 124 The Fax storage is full message appears eeceeeeeeeeeeeeeeeeeeees 124 The Fax is busy message appeors cececeeeeeeeeeeeeetteeeeeeeeeeeees 125 A fax is received but does not print ccccccccceceesceeeeeeeneeeeeeeteeeeeeeseeesenes 125 The Private Receive feature is ON cccceeeeceeeesseeeeeeeteeeeeetsaeeees 125 Sender receives a busy signal wisisscicrsmuucassnsinenodesabersinddenibertunaenontanpidoaiin 125 A handset
9. Click the OK button to print the job NOTE Ifthe product is a duplex model and only manual duplex appears either the duplex unit is not installed correctly in the Device Settings tab of the Printer Properties dialog box or the media type is not supported by the duplex unit a s Document Properties a Advanced Printing Shortcuts Paper Guality Ete ee Fe vices Document Options Print on both sides ii Pages per sheet 1 page per sheet ss Right then Dow Orientation Portrait Landscape Rotate by 180 degrees cA About Hep TEAT A m SE Document Properties esos Advanced Printing Shortcuts Paper Quality Effects Finishing Services Orientation Portrait Landscape El Rotate by 180 degrees ca p Hele Cancel _ Manually print on both sides with Windows 2 NOTE This product includes an automatic two sided printing feature However the product also can print two sided jobs manually if the paper is not supported by automatic two sided printing or if the duplex unit has been disabled 1 On the File menu in the software program click Print 30 Chapter 3 Print Edit View Inser Page Setup aa Print Ctrl F ENWW 2 Select the product and then click the Print CLAR Properties or Prefer
10. ENWW You must have administrator rights to remove the software 1 SS Disconnect the product from the computer Open Applications Select Hewlett Packard Select HP Uninstaller Select the product from the list of devices and then click the Uninstall button After the software is uninstalled restart the computer and empty the Trash Remove software Mac OS X 213 214 Chapter 8 Solve problems ENWW 9 Supplies and accessories e Order parts accessories and supplies e HP policy on non HP supplies e HP anticounterfeit Web site ENWW 215 Order parts accessories and supplies HP original toner cartridge and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Item Part number Cartridge number Description HP LaserJet toner cartridge CF280A standard 80A Black toner cartridge CF280X extended 80X Input tray CF284A 500 sheet Tray 3 USB 2 0 printer cable C6518A 2 meter standard A to B cable HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer Howev
11. Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution a Open the Setup Menu menu Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Fax quality is poor ENWW Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Ey NOTE Increasing resolution slows transmission speed e Turn on the Error Correction setting from the control panel a Open the Setup Menu menu Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the On setting Solve fax problems 127 e Check the toner cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings a Open the Setup Menu menu Open the System Setup menu c Open the Paper Setup menu d Open the Default Paper Size m
12. Options Se mel Document Properties eee Advanced Printing Shortcut Paper Quality fects Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal Custom Paper source Automatically Select Paper type Unspecified Print Quality Special pages coi FastRes 1200 X Print pages on diferent paper E EconoMode May Save Print Cartridges om ell EB Document Properties Advanced Printing Shortcuts Paper Quality Effects Finishing Services Paper Options Paper sizes Legal Paper source Automaticall Paper type Unspecified Special pages 8 5 x 14 inches Custom ly Select Print Quality FastRes 1200 X E EconoMode May Save Print Cartridges Print tasks for Windows 37 Scale a document to fit page size Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select the Print document on option and then select a size from the drop down list 38 Chapter 3 Print Print aX Printer ee e Status Idle l fodereteeas Type HP LaserJet CM1410 Series PCL 6 Gimeaotetan Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies f bal Current page Selection Pages b V
13. Right click the driver icon and then select Printing Preferences 22 Chapter 3 Print ENWW Change the product configuration settings ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Properties or Printer properties Click the Device Settings tab Change print job settings Windows 23 Change print job settings Mac OS X Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not ov
14. Use the phone book You can store frequently dialed fax numbers up to 120 entries either as individual fax numbers or as groups of fax numbers Use the control panel to create and edit the fax phone book 1 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button to create a speed dial entry Touch an unassigned number from the list Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button Delete phone book entries You can delete all phone book entries that are programmed in the product A CAUTION After phone book entries are deleted they cannot be recovered 78 Chapter 6 Fax ENWW 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button Touch the entry that you want to delete 6 Touch the OK button to confirm the deletion Create and edit speed dial entries 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Phone Book Setup button 4 Touch the Individual Setup button 5 Touch an unassigned number from the list ENWW Use the
15. e Fine This setting provides a higher resolution quality than Standard that is usually appropriate for text documents e Superfine This setting is best used for documents that mix text and images The transmission time is slower than the Fine setting but faster than the Photo setting e Photo This setting produces the best images but greatly increases the transmission time The factory set default resolution setting is Fine 84 Chapter 6 Fax ENWW Set the default resolution setting 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fax Resolution button and then touch one of the options Set billing codes If the billing codes feature is on the product prompts you to enter a billing code for each fax The product increases the billing code count for each sent fax page This includes all types of faxes except for poll received fax forwarded or computer downloaded faxes For an undefined group or a group dial fax the product increases the billing code count for each successful fax that is sent to each destination The factory set default for the billing code setting is Off The billing code can be any number from 1 through 250 Set the billing code setting 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and t
16. or touch the existing number and type the number of copies 5 Touch the Start Copy button to start copying ENWW Make multiple copies 55 Copy a multiple page original 1 Insert the originals into the document feeder face up GY NOTE The document feeder capacity is up to 50 sheets of 75 g m 20 Ib paper 2 Adjust the guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Start Copy button to start copying 56 Chapter 4 Copy ENWW Collate a copy job 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Collation button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying ENWW Collate a copy job 57 Copy on both sides duplex 58 Load the first page of the document onto the a pe or load the whole document into the document feeder From the Home screen on the product control panel touch the Copy button Touch the Settings button and then touch the Two Sided button Select the duplexing option that you want to use For example to copy a two sided original with two sided output ae the 2 Sided to 2 Sided option Touch the Start Copy button to star
17. usage page 6 Index 217 218 DSL faxing 94 duplex printing double sided manual settings Windows 30 duplex settings changing 135 E EconoMode setting 141 economy settings 141 electronic faxes sending 98 email scanning to resolution settings Embedded Web Server changing network settings 133 changing password 140 changing product name 133 opening 133 140 enlarging documents copying 59 error messages control panel 157 error messages fax 120 error report fax printing 108 error correction setting fax errors software 208 extension phones receiving faxes from 76 sending faxes from 100 187 109 114 108 F factory set defaults restoring 155 fax answer mode 87 autoreduction 90 billing codes 85 blocking 88 canceling 93 confirming number 100 contrast setting 84 delaying sending 100 deleting from memory 93 detect dial tone settings 82 dial prefixes 82 dialing tone or pulse 83 error report printing 108 error correction 108 Index extension phone receiving 76 forwarding 87 pauses inserting 82 polling 92 printing 102 printing private faxes private receive 91 receiving when you hear fax tones 104 redial settings 83 reports printing all reprinting faxes 90 reprinting from memory 103 resolution 84 ring patterns 89 rings to answer 88 security private receive 91 sending froma telephone 100 sending from software 98 solve general problems 126 speed dials 98 stamp received 91 unable to
18. wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is designed for use in laser printers Do not use paper that is designed only for use in inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide Check print job settings Check the EconoMode setting This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality To improve print quality verify that the EconoMode setting is deactivated 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Verify that the EconoMode check box is cleared If there is a checkmark in the check box click the check box to clear it HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge 180 Chapter 8 Solve problems ENWW Use the print driver that best meets your printing needs You might need to use a dif
19. 2 gates st chyet det septal aa hes tatae tse heii ive a old bela ae 88 Set the number of rings to answer cccceesseeceesceeeeeneeeeeeeeeeeeeeseeeesaeeeeseseeeeenteeeeenes 88 Set distinctive ring 6s tania tceanetabestiens a eldig aa asthenia mabnaeetacinaedt 89 Set notification for new fax received to computer eccecceesecceceeeteeeeeeeteeeeeeeteeeeeeaes 90 Use autoreduction for incoming faxes cccccccceesseeceeeeseceeeeeseeeeceseeeeceseeeeecseeeeeetaees 90 Set fax reprint GE MINGS satsreht same loadetiowervads sean baaietaseNetes anearauntanud omeenerems renee dats 90 Ser the faxsotinds Volumes 21 05 ssacspeniaaeh ora saney ieicenaecn eevee tater ree LR cae 90 Set the alarm volume phone line volume and ring volume ceeeeeeeeeees 91 Set stamp received faxes x ov ehcai esau taaecheaas duonieayunnde trae atvan male mae nanan oedema Nayedeeeenee 91 Set the private receive feature ww adie Wwe nee nara enn a 91 Set fax polling erison rinanon nekaa e a aaie AE an Taa areta aanne 92 Useita nan a a a a a a ano 93 S pported fax progra nis wishes juan aar AA E E ool OE T O lens du amet 93 Canc l afak a wwrsrcis vinionain ta Sadia nadeynamlcaiab bingcoentnliteoutsnantaebun tab wentdaeasusiedbiais gia tameeoinihex 93 Cancel the current fax x ccycg hs car tan ae Staves aeeuasanaetvade tecaoreaeen nckias eon en taae NG 93 Conceledipending fax job orreri aor o aan area iar Maen eats 93 Delete faxes from memory sss cisvcd
20. 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality Recommended action Wait for the cleaning process to finish Device error press OK 160 Description An internal error occurred Recommended action Press the OK button to resume the job Chapter 8 Solve problems ENWW Door open Description The product front door is open Recommended action Close the door Genuine HP supply installed Description A genuine HP toner cartridge was installed Recommended action No action necessary Incompatible black Description You have installed a toner cartridge that is intended for use in a different HP product model The product m
21. 204 wireless network interference 207 Word faxing from 99 Index 221 222 Index ENWW 2012 Hewlett Packard Development Company L P www hp com CF286 90909
22. 59 X Error Description The product has experienced a problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Error Turn off then on Description The product has experienced an internal firmware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Service error Description An incompatible DIMM is installed Recommended action 1 Turn the product power off 2 Install a DIMM that the product supports 3 Turn the product on ENWW Interpret control panel messages 159 If the message persists contact HP support Black cartridge low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement toner cartridge on hand Black cartridge very low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages
23. Collate Enter page numbers and or page ranges E separated by commas For example 1 3 5 12 Print what Document z Zoom Pages per sheet Print All pages in range econ 1 page x Scale to paper size No Scaling B i cae a LL a Document Properties sml Advanced Printing Shortcuts Paper Qua Etfects F ishing Services Resizing Options Actual size Print document on Legal x Seale to fit of actual size 100 Watermarks pone z C First page only ca a m a ree et Document Properties i esm Advanced Printing Shortcuts Paper Quality Effects Finishing Services Resizing Options Actual size int document an of actual size 100 e Watermarks pone z C First page only Edit A Av i ENWW Create a booklet Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW Print Le Printer x une E E Status Idle 5 Hod Enote Type HP LaserJet CM1410 Series PCL 6 Where LPT Print to File Comment Manual duplex Page range Copies All Number of copies Current page Selection Print what Document 7 Zoom Pages per sheet Pages 7 Collate Enter page numbers and or page
24. N E a iai AE Ei 153 Step 5 Check the software cssss osnsasserissensnneabdanssndhswannitada senoeaedeaninibemasiasnnesssvnndaasans 153 Step 6 Test print functionality ci vss wnedinicebdvn eel vtewh bn ves de epee tended ase veel wncis 153 Step 7 Test copy functionality viniievsocveendrisdacersdtacdeinccntlavacanataadchatedeomucnsimeneasa 153 Step 8 Check the toner cartridge ccecscccceeeeseeeeeeeneeeeeeneeeeesenneeeeeeeeeeeseeeeeeenes 153 Step 9 Try sending a print job from a computer ceeeeeeceeeeseeeeeeesteeeeeeeeeeeeenseaaeees 154 Step 10 Verify that the product is on the network c cccceeesseeceeeeseeeeeeetseeeeeseseees 154 Restore the factory set defaults cc cccecssecceesenseeeecseeeeeeenseeeeeseseeeeeeeeeeeenseeeeeseaseeseniseeeesnaees 155 Control panel help system ice chez ential devote weston eels acess ea elec lle iin lida Skopaiedlgineleelnhlihed 156 Interpret control panel MESSOGES ces cinisnnacsccsssannnndtdagntecauasqractonsv unndsunedbaneiaangenegiaranunginsaeraciuet 157 Control panel message types cccccceeeeenceeeeeeeeeeeeeeeeceeeeseeeeeeeseeeneeeeeeeessaaeeeeeeenees 157 Control panel messages stasis heitinicrewatlninceansieaerenisalaielwinatiidwn lll suntbielcadisiasniehboNeigeehorbeintia 157 49 Error Turn off then On c ccccseeeccccceeecccccuecccecusseseccscuueescesauesceeaueesess 157 006 FUSEN ENON 2biccosnnssrelsunenisnsseinestbnuel E ee imicenaraie Maids 157 SAX E
25. PA Left binding X Fages per sneer 2 pages per sheet x Print page borde Right then Down Orientation Portrait Landscape E Rotate by 180 degrees Help C cca ENWW Print tasks for Mac OS X Use a printing preset Mac OS X 1 On the File menu click the Print option 2 Inthe Printer menu select this product 3 In the Presets menu select the printing preset 4 Click the Print button 6 NOTE To use printer driver default settings select the standard option Create a printing preset Mac OS X Use printing presets to save the current printer driver settings for reuse 1 On the File menu click the Print option In the Printer menu select this product 2 3 Select the print settings that you want to save for reuse 4 Inthe Presets menu click the Save As option and type a name for the preset 5 Click the OK button Automatically print on both sides Mac OS X 1 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option In the Printer drop down list select this product Select the Layout drop down item From the Two Sided drop down list select a binding option Cor Se E Click the Print button Manually print on both sides Mac OS X NOTE This product includes an automatic two sided printing feature However the product also can print two sided jobs manually if the paper is not supported by automatic two sided printin
26. TAM setting If the TAM setting is unavailable set the Answer Mode option to the Automatic setting e Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Rings to Answer menu Select the correct setting e Plug the answering machine into the telephone port e Ifthe product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecting a voice call the product generates a ring tone that alerts you to pick up the telephone handset b ENWW From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Solve fax problems 121 c d e Open the Basic Setup menu Open the Answer Mode menu Select the Fax Tel setting A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 3 4 5 From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is set to the Manual setting Touch the Start Fax button on the product control panel Voice mail is availa
27. answering machine is connected to the same telephone line but on a different jack in another room for example it might interfere with the product s ability to receive faxes Set up fax with an extension phone With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad The default setting is On Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product 1 From the Home screen on the product control panel touch the Setup button 2 Scroll to and touch the Fax Setup menu 3 Scroll to and touch the Advanced Setup button 4 Scroll to and touch the Extension Phone button and touch the On button Setup for stand alone fax 1 Unpack and set up the product 2 From the Home screen on the product control panel touch the Setup button 3 Touch the Fax Setup menu 4 Touch the Fax Set Up Utility button 5 Follow the on screen prompts and select the appropriate response for each question fy NOTE The maximum number of characters for the fax number is 20 fy NOTE The maximum number of characters for the fax header is 25 76 Chapter 6 Fax ENWW Configure the fax time date and header Use the control panel To use the control panel to set the date time and header complete the foll
28. disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction NOTE Turning off the Error Correction feature can reduce image quality Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box Document feeder door is open The cover at the top of the document feeder Close the cover and send the fax again is open and the product cannot send the Canceled fax fax ENWW Solve fax problems 109 Control panel message Fax is busy Canceled send Description The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box Fax is busy Redial pending The fax line to which you were sendi
29. imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn more about updates E NOTE Device plug ins can be installed into HP Web Jetadmin to provide support for specific product features fy NOTE Browsers must be Java enabled Web Jetadmin is not supported for Mac OS X ENWW HP Web Jetadmin 139 Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Lock the product 1 You can attach a security cable to the slot on the back of the product Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network From the Home screen on the product control panel touch the Network Ome button to find the product IP address 2 To open the HP Embedded Web Server type the product IP address into the addres
30. in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Unexpected size in tray lt X gt Load lt size gt Press OK Description The product has detected paper in the tray that does not match the configuration for the tray 164 Chapter 8 Solve problems ENWW Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported black cartridge Press OK to continue Description The product has detected an installed toner cartridge that was not made by HP Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterteit Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty Used black cartridge is installed Press OK to continue ENWW Description You are using a toner cartridge that reached the default low threshold while it was installed in a product Recommended action Prining can continue but consider having a replacement toner cartridge on hand Interpret control panel messages 165 Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray try these solutions iF 2 3 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make su
31. international destination dial manually to allow for pauses and international dialing codes ENWW Use fax 101 Print a fax When the product receives a fax transmission it prints the fax unless the private receive feature is enabled and also stores it automatically to flash memory 102 Chapter 6 Fax ENWW Reprint a fax When the Allow Fax Reprint feature is on the product stores received faxes in memory The product has about 3 2 MB of storage space which holds about 250 pages These faxes are stored continuously Reprinting them does not clear them from the memory The default setting for this feature is Off Turn on the Allow Fax Reprint feature 1 2 3 4 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Allow Fax Reprint button and touch the On button Reprint faxes ENWW 1 2 3 4 5 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Reprint Faxes button Touch the entry for the fax that you want to reprint Use fax 103 Automatically print on both sides of received faxes Use the product control panel to configure the product to print two sided copies of received faxes 1 2 3 4 5 From the Home screen on the product control panel touch the Setup button Touch the Fax Set
32. know that the telephone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Dialing Mode button and then touch the Tone or Pulse button Set autoredial and the time between redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options Set the redial on busy option If this option is on the product redials automatically if it receives a busy signal The factory set default for the redial on busy option is On 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu ad Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Busy button and then touch the On button Set the redial on no answer option If this option is on the product redials automatically if the receiving machine does not answer The factory set default for the redial on no answer option is Off 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch the Fax Setup menu ENWW Configure send fax settings 83 3 Touch the Advanced Setup menu 4 Scroll to and to
33. message appears Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Plug the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port 116 Chapter 6 Fax ENWW e Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item e Ifthe error persists contact HP See www hp com support im425series or the support flyer that came in the product box Document feeder paper jam e Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message appears e Turn the product off then on e Print stored faxes that have not been printed a Touch the Fax button and then touch the Fax Menu button Open the Receive Options menu c Select the Print Private Faxes item d Provide the password when the product prompts you e Delete stored
34. oem me 201 Solve wired network problems c 0402 aaricw acteristic wa iene eae 202 Poor physical COMNEEMOMsivascossrcontorescinng Gaureondnnimenntyosuanwblersbetoure au aheatnunn orasaii ie 202 The computer is using the incorrect IP address for the product cccccecesseeeseeeteeeeees 202 The computer is unable to communicate with the product cccceesseeeeeeetteeeeeenteeeeees 203 The product is using incorrect link and duplex settings for the network ceeceeeee 203 New software programs might be causing compatibility problems ceceeeeeees 203 The computer or workstation might be set up incorrectly ccccccececeeeseeeeeeeeeeeeeeeeeees 203 The product is disabled or other network settings are incorrect cssseeseeeteeeestteeeeeees 203 Solve wireless network problems 401 vadian ivan se uptenvay saute avast ves oniaue un aban a nbretneainan ares anand 204 Wireless connectivity checklists 1 acreacneuenneiicimundoen eae we mene 204 The product does not print after the wireless configuration completes sseeeeeees 204 The product does not print and the computer has a third party firewall installed 205 The wireless connection does not work after moving the wireless router or product 205 Cannot connect more computers to the wireless Product cccceeeeeeeteeeeeeeetteeeeeeeees 205 The wireless product loses communication when connected to a VPN osae 205 The networ
35. on both sides with Windows cccssssscceeeeeeeeeeenceeceeeeeeeeneeeeeeeeeeeeas 30 Print multiple pages per sheet with Windows cccccccecesseeeeeeeneeeeeeseeeeeteeeeneeeeeenens 32 Select the page orientation Windows ecccceseeeeteeeeeenteeeeeeeneeeeeeeeneeeeesenteeeerseaes 34 Select the paper type Windows roiaionicissaoksvorsiontvanhidensainnieidsoonteansanibadininaaynoevesnvontes 35 Print the first or last page on different paper Windows cccssceeeeseeeeteeeeseeeenteeeeees 36 Scale a document to fit page size Windows cceceeeseeeeesteeeecseeeeeeeteeeeesseeeeesteaes 38 Create a booklet Windows jccsssiissavessasanenenenansomrnnagtauaassvesonssddantornnsaiblemonanadansatoate 39 Printiasks tor Mac OS X ereer a NE E E O N R ney E eee 4 Use a printing preset Mac OS X eeeeeeeeececceeeeeeeenteeeeeeeeeeeeeeececeeeeceeeeaeeesaaeanaeaeeteeeess 41 Create a printing preset Mac OS X eeeececeeeeeeeeeeeceeeeecaeeeeeeeeeeeeeeeaaeaeeeeeeereeeeeeeeaaaes 41 Automatically print on both sides Mac OS X ss sssssnnssnnesssosssenessnrsssensssrresersssserese 4 Manually print on both sides Mac OS X stiswniinenntrdsawrsabneaancdusinnessaunvesdunnovadiencteawmes 41 Print multiple pages on one sheet of paper Mac OS X ccceeececeeceeeeseeeeeesesteeeeeeeeaes 42 Select the page orientation Mac OS X viceiss versal asechimmaseerreeedeinnneconumeales 43 Select the paper type Mac OS
36. phone book 79 6 Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button Delete speed dial entries 1 an oe D From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button Touch the entry that you want to delete Touch the OK button to confirm the deletion Create and edit group dial entries 1 Se UP Create an individual entry for each fax number that you want in the group a From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button c Touch the Phone Book Setup button d Touch the Individual Setup button e Touch an unassigned number from the list f Use the keypad to enter a name for the entry and then touch the OK button g Use the keypad to enter the fax number for the entry and then touch the OK button From the Phone Book Setup menu touch the Group Setup button Touch an unassigned number from the list Use the keypad to enter a name for the group and then touch the OK button Touch the name of each individual entry that you want to include in the group When you are finished touch the Done Selecting button Delete group dial entries 1 2 3 From the Home
37. product is turned on and that the control panel indicates it is ready o If the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green o Make sure that you are using a network cable and not a phone cord to connect to the network o Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic print drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab e If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page e If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be b
38. ranges separated by commas For example 1 3 5 12 i 3 1 page iz Print All pages in range eae Scale to paper size No Scaling A tf ee A Document Properties eml Advanced Printing Shortcuts Paper Quaity Effec Finishing S vices Document Options E Print on both sides manually Flipp of E ow Pages per sheet 1 page per sheet M Print page borders g Right then Down Orientation Portrait Landscape E Rotate by 180 degrees A aow J Hee Print tasks for Windows 39 4 Click the Print on both sides or Print on 40 both sides manually check box In the Booklet layout drop down list select a binding option The Pages per sheet option automatically changes to 2 pages per sheet Chapter 3 Print am So rr ee 2 Document Properties Advanced Printing Shortcuts Paper Quaity Effects Finishing Services F Print on both sides manually E Flip pages up Booklet layout or M Pages per sheet 1 page per sheet Print page borde Right then Down Orientation Portrait Landscape E Rotate by 180 degrees lavent ca About Se ee J Document Properties penton Advanced Printing Shortcuts Paper Quaiity Effects Finishing Services Document Options F Print on both sides manually Booklet layout
39. receive 120 unable to send 114 using DSL PBX or ISDN 94 using VoIP 95 V 34 setting 108 volume settings 90 fax date setup use control panel 77 use HP Fax Setup Wizard 77 fax header setup use control panel 77 use HP Fax Setup Wizard 77 fax time setup use control panel 77 use HP Fax Setup Wizard 77 fax troubleshooting checklist 105 faxing from a computer Mac 98 from a computer Windows 98 Fit to Page setting fax 90 fonts lists printing 6 forwarding faxes 87 fraud Web site 216 front cover locating 2 104 107 G gateway setting default 133 glass cleaning 182 186 192 group dial entries creating 80 deleting 80 editing 80 H help control panel 156 Home screen control panel 4 HP Device Toolbox using 136 HP Embedded Web Server changing network settings 133 changing password 140 changing product name 133 opening 133 140 HP ePrint using 50 HP fraud Web site 216 HP Reconfiguration Utility network installation 130 HP Scan software Mac 69 HP Scan software Windows 68 HP Utility for Mac Bonjour 138 features 138 opening 138 HP Utility Mac 138 HP Web Jetadmin 139 HP Web Services applications 132 enabling 132 HP Web Services enabling 50 l identification cards copying 60 input tray loading 13 locating 2 interface ports locating 3 IPv4 address 133 ISDN faxing 94 J jams document feeder clearing 168 locating 167 ENWW output bin clearing 174 preventing 166
40. that the product is set up correctly Press the power button to turn on the product or to deactivate the Auto Power Down mode Check the power cable connections Make sure that the line voltage is correct for the product power configuration See the label on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet If none of these measures restores power contact HP Customer Care Step 2 Check the cabling or wireless connection 1 Check the cable connection between the product and the computer Make sure that the connection is secure Make sure that the cable itself is not faulty by using a different cable if possible If the product is connected to a network check the following items e Check the light next to the network connection on the product If the network is active the light is green e Make sure that you are using a network cable and not a phone cord to connect to the network 152 Chapter 8 Solve problems ENWW e Make sure the network router hub or switch is turned on and that it is working correctly e If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 4 Ifyou are using a personal firewall system on the computer it might be blocking communication wit
41. the Fax Menu button 2 3 Touch the Send Options button 4 Touch the Fax Job Status button 5 Touch the fax number for the job that you want to cancel Delete faxes from memory Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory A CAUTION In addition to clearing the reprint memory this procedure clears any fax that is currently being sent unsent faxes that are pending redial faxes that are scheduled to be sent at a future time and faxes that are not printed or forwarded 1 From the Home screen on the product control panel touch the Setup N button 2 Touch the Service menu ENWW Use fax 93 3 Touch the Fax Service menu 4 Touch the Clear Saved Faxes button Use fax on a DSL PBX or ISDN system DSL PBX ISDN HP products are designed specifically for use with traditional analog phone services They are not designed to work on DSL PBX ISDN lines or VoIP services but they work with the proper setup and equipment oy NOTE HP recommends discussing DSL PBX ISDN and VolP setup options with the service provider The HP LaserJet product is an analog device that is not compatible with all digital phone environments unless a digital to analog converter is used HP does not guarantee that the product will be compatible with digital environments or digital to analog converters A digital subscriber line DSL uses
42. the Print amp Fax or Print amp Scan list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected e You are using a generic print driver when using a USB connection The print driver is not listed in the Print amp Fax or Print amp Scan list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 2 Ifthe GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax or Print amp Scan list 1 Make sure that the cables are connected correctly and the product is on 2 Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax Print amp Sean in Mac OS X v10 7 list 3 Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list 4 Replace the USB or network cable with a high quality cable The print driver does not automatically set up the selected product in the Print amp Fax or Print amp Scan list 1 Make sure that the cables are connected correctly and the product is on 2 Make sure that the product GZ file
43. the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change The HP Reconfiguration Utility is located in the HP programs group on your computer 130 Chapter 7 Manage and maintain ENWW Set up HP Wireless Direct Printing fy NOTE This feature is available with wireless models only The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct enabled product without requiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint e Mobile devices that run Android iOS or Symbian using the HP ePrint Home amp Biz application To set up HP Wireless Direct from the control panel complete the following steps 1 From the Home screen on the product control panel touch the Setup 3X button 2 Open the following menus e Network Setup e Wireless Menu e Wireless Direct Settings e Wireless Direct On Off NOTE If the Wireless Direct Settings item does not appear on the control panel you need to upload the current version of the product firmware To get the current version go to www hp com enter the HP product number in the search box select the specific product model and then click the Software amp Driver Downloads link 3 Touch the On menu it
44. the scanner glass or into the document feeder From the Home screen on the product control panel touch the Scan button Touch the Scan to E mail item Touch the Send to E mail item Select the From address that you want to use This is also known as an outgoing email profile NOTE If the PIN feature has been set up enter the PIN and touch the OK button However a 10 PIN is not required to use this feature Touch the To button and pick the address or group to which you want to send the file Touch the Done button when finished Touch the Subject button if you would like to add a subject line Touch the Next button The control panel screen displays the scan settings e Ifyou want to change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step Touch the Scan button to start the scan job Scan to email 73 Scan by using other software The product is TWAIN compliant and Windows Imaging Application WIA compliant The product works with Windows based programs that support TWAIN compliant or WIA compliant scanning devices and with Macintosh based programs that support TWAIN compliant scanning devices While you are in a TWAIN compliant or WIA compliant program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWA
45. this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying ENWW Optimize copy quality 61 Adjust the lightness or darkness for copies 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 On the summary screen touch the arrow buttons to adjust the setting 4 Touch the Start Copy button to start copying 62 Chapter 4 Copy ENWW Copy in draft mode Using draft mode can use less toner and decrease the cost per page However using draft mode can also reduce print quality HP does not recommend the full time use of draft mode If draft mode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptab
46. Additional print tasks Windows Additional print tasks Mac OS X Create archival quality prints Use HP ePrint Use AirPrint Walk up USB printing Supported printer drivers Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language Check the installation notes and readme files on the product CD for additional software and languages HP PCL 6 driver description e Installs automatically when installing the product software e Provided as the default driver e Recommended for printing in all supported Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver description e Available for download from the Web at www hp com support im425series e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver description e Available for download from the Web at www hp com support im425series e Compatible with previous PCL versions and older HP LaserJet products The b
47. Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter An error message displays on the control panel The No fax detected message appears ee NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by ENWW mistake and the caller hangs up the No fax detected message appears on the control panel e _ Ask the sender to resend the fax e Make sure that the telephone cord from the product is plugged into the wall telephone jack e Try a different phone cord e Plug the product phone cord into a jack for another phone line e Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone e Make sure that the telephone cord is plugged into the line port on the product e Check the phone line by running a fax test from the control panel e Ifthe error persists contact HP See www hp com support im425series or the support flyer that came in the product box Solve fax problems 123 The Communication error message appears e Ask the sender to send the fax again or send at a later time when line conditions have improved e Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack fo
48. Ap LASERJET PRO 400 MFP User Guide Ap HP LaserJet Pro 400 MFP M425 Series User Guide Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 4 2012 Part number CF286 90909 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents 1 Product introduUcHoN dss siess
49. ENWW e Unable to use group dials e Receive a recorded error message from the phone company when trying to send a fax e Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error message appears e Allow the product to retry sending the fax Re sending temporarily reduces the fax speed e Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line e Try a different phone cord e From the control panel change the Fax Speed option to the Medium V 1 7 setting or Slow V 29 setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction option a From the Home screen on the product control panel touch the Setup 3X button b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting fay NOTE Turning off the Error Correction option can reduce image quality e Ifthe error persists contact HP See www hp com support im425series or the support flyer that came in the product box No dial tone e Make sure that the telephone cord is plugged into the correct port on the product e Make sure that the telepho
50. From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button 2 3 Touch the Receive Options button 4 Touch the Polling Receive button 5 Use the keypad to enter the number of the fax machine that you want to poll and then touch the OK button The product dials the other fax machine and requests the fax 92 Chapter 6 Fax ENWW Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product To continue to use a PC fax program previously installed on the computer use the modem that is already connected to the computer it will not function through the product modem Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received Cancel the current fax Press the Cancel gt lt button on the control panel Any pages that have not been transmitted are canceled Pressing the Cancel gt lt button also stops group dial jobs Cancel a pending fax job Use this procedure to cancel a fax job in the following situations e The product is waiting to redial after encountering a busy signal an unanswered call or a communication error e The fax is scheduled to be sent at a future time Use the following steps to cancel a fax job by using the Fax Job Status menu From the Home screen on the product control panel touch the Fax button Touch
51. IN compliant or WIA compliant software program Scan from a TWAIN compliant program Generally a software program is TWAIN compliant if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN compliant program the HP Scan software program might start automatically If the HP Scan program starts you can make changes while previewing the image If the program does not start automatically the image goes to the TWAIN compliant program immediately Start the scan from within the TWAIN compliant program See the software program Help or documentation for information about the commands and steps to use Scan from a WIA compliant program WIA is another way to scan an image directly into a software program WIA uses Microsoft software to scan instead of the HP Scan software Generally a software program is WlA compliant if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA compliant see the software program Help or documentation Start the scan from within the WIA compliant program See the software program Help or documentation for information about the commands and steps to use Or From the Windows control panel in the Cameras and Scanner folde
52. NOT iiinis tne atcha a EE EE AAEE 158 SDO LO E E E E E EEEE 158 OOX old aprisse an eee ee ere cy E E EA 158 57 Fan Error Turn off then on cccecccccscseeeccecueeecceccuecececueseceeuaaeesceeenens 158 I9 A ENTON eatudeenanaivanraventadetacatancane piteiden e pai eeir eadera eera tis 159 79 Error Turn off then on ai asecicsxeionscsabbimnnpbbanssaeioriacibeivnnnmbisaanuensrontanias 159 ENWW 7D SENICE SLO aeoe e a a a e shia a aa T sd E E A eE 159 Black cartridge lows inii na E E E AE E AEA 160 Black cartridge very lows iviscnivoscanreoub narra cincweasinneeon coun oust ruwbonn tiuewbyous 160 Tina rO EA these cetan em mnansetenentstied E A A 160 Device error press OK ssss ssesssssssssereeeessessssssstrerertssssssrrerrrerressssssrreeeeene 160 DOG OPE IN sa siieecetnsnitabindeonay bs are dgavbouadeauginanen coantaawhosaebaaednaysedagabobae Solel Souaede 161 Genuine HP supply installed oi c00c ated basveedetvedensarees ina ds taaeiesetvadeteateedouanis 161 Incompatible blaekeoninrrne iia eae AE EA A ENS A 161 Install black Cariridge icsissnnivouiouveusGnnrecssenuevduawnecverccucueeiianvoncieesaus 161 Invalid driver Press OK ccccccccsssssseececceesesssseeeeeeeeceeeceesessaaneseeeeeeess 161 Jam in Tray 1 Clear jam and then press OK cceeceeceeeeeeeeeeentteeeeees 162 Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use available media 0006 162 Load Tray 1 lt PLAIN gt lt SIZE gt
53. OTE Ifthe sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam Close the rear door Chapter 8 Solve problems ENWW Improve print quality Check the paper type setting Windows Check the paper type setting if you are having any of the following problems Cee SS Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and then click the OK button Check the paper type setting Mac OS X ENWW Check the paper type setting if you are having any of the following problems oe es Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button
54. Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu Improve print quality 177 6 Select a type from the Media type drop down list 7 Click the Print button Check toner cartridge status Print the supplies status page Information pages reside within the product memory These pages help diagnose and solve problems with the product ye NOTE Ifthe product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Reports button 3 Touch the Supplies Status button to print the report Check the supplies status Check the supplies status page for the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Print a cleaning page 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bi
55. Solve problems ENWW 3 Remove the jammed sheet by pulling it straight out CAUTION Do not pull up on the jammed sheet Be sure to pull it straight out 4 Reinstall the print cartridge and then close the print cartridge door Clear a jam in Tray 2 1 Remove the tray from the product ENWW Clear jams 171 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing 172 Chapter 8 Solve problems ENWW Clear a jam in optional Tray 3 1 Remove the tray from the product 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing ENWW Clear jams 173 Clear jams from the output bin A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product Clear a jam in the duplexer area 1 Open the rear door 174 Chapter 8 Solve problems ENWW 2 Remove any jammed sheets NOTE Ifthe sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door Clear a jam in the fuser area 1 Open the rear door ENWW Clear jams 175 3 176 Remove any jammed sheets N
56. X sisicsssanisniascnierdatintanneaasaaninsasenstitoheabwennntawajlaasuuanieie 43 Print a cover page Mac OS X ceseeeeeeeccececeeeceaeeeaeeeeeseeeeeeeceeeceeeeeeeeeeaaaseneeeeeeeeees 43 Scale a document to fit page size Mac OS X sssnsssnnsssenssennessserssseorssrersrseeessreresrsee 43 Create a booklet Mac OS X ccccccccssssssseeecceeceeseeeeeesseeesseeseceseesssssaaaneseseseseeseeeeaaaas 44 Additional print tasks Windows scazcsaobievsnemnswonniieassurlnelantincaswanluanannuancansuaseuladsmndaaastenssrarcxtiaxerins 45 Cancel a print job Windows a iwimaceninvinanieencoa donieenwinrenenen eoneenenuanes 45 Select ihe paper size Windows s ssienireecesreceininininii anise ae 45 Select a custom paper size Windows cccecceceeseeseeeeeeeeeeeceeeaeeecesseteeeeeseeeeeeenenaes 45 Print watermarks Windows scssu inincei aoteeinererebiiom oie waeieaerdom nanos 46 Additional print tasks Mac OS X csscesteesiencthasc acpensmebacetiniaiiuueesaddaimelgalinaniedlimmencdsaeteatiambias 47 Cancel a print job Mac OS X biscascsnnrwondvvaonnbisaatttonexoblaangu bone sinpemnduinncabsbuniclitinnsanietes 47 Select the paper size Mac OS X ci decdcictninciesnei naman awn 47 Select a custom paper size Mac OS X sseseseseeseeersssseressserrrsssrrssrtrrsssreressstrresssrer 47 Print watermarks Mac OS X cccccccccceccccsseesseeseeceeecececeeceeeeeeeeesssasssaneeseseeeceeeeseceeeeaes 47 Create archival quality prints ss
57. aintaining the same orientation place it in Tray 1 with the printed side down and the top of the pages toward the product 6 On the control panel press the OK button to print the second side of the job Print multiple pages per sheet with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button Chapter 3 Print Print Printer Name Properties Status Idle A Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 F Print to File Comment Manual duplex Page range Copies All Number of copies 1 Current page Selection Pages Collate Enter page numbers and or page ranges 1 1 separated by commas For example 1 3 5 12 Print what Document Zoom Pages per sheet 1 Print All pages in range ge page z Scale to paper size No Scaling ENWW 3 Click the Finishing tab 4 5 Select the number of pages per sheet from the Pages per sheet drop down list Select the correct Print page borders Page order and Orientation options ENWW i te aT Document Properties E esm Advanced Printing Shortcuts Paper Guality Document Options E Print on both sides 1 Flip pages up Off Pages per sheet 1 page per sheet P Print page border ge or Right then Down Orientatio
58. all 3 Touch the Install Automatically option ENWW Update the firmware 149 150 Chapter 7 Manage and maintain ENWW 8 Solve problems ENWW Solve problems checklist Restore the factory set defaults Control panel help system Interpret control panel messages Paper feeds incorrectly or becomes jammed Clear jams Improve print quality Solve copy quality problems Solve scan quality problems Solve scan to email problems Solve scan to network folder problems Solve fax quality problems The product does not print or it prints slowly Solve walk up USB printing problems Solve direct connection problems Solve wired network problems Solve wireless network problems Solve product software problems with Windows Solve product software problems with Mac OS X Remove software Windows Remove software Mac OS X 151 Solve problems checklist Follow these steps when trying to solve a problem with the product 4 Step 1 Make sure that the product is set up correctly Step 2 Check the cabling or wireless connection Step 3 Check the control panel for error messages Step 4 Check the paper Step 5 Check the software Step 6 Test print functionality Step 7 Test copy functionality Step 8 Check the toner cartridge Step 9 Try sending a print job from a computer Step 10 Verity that the product is on the network Make sure
59. are the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state 2 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network ENWW Solve wireless network problems 205 The wireless network is not functioning 1 Make sure that the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt
60. atv taateaeontad nae eetenatens 193 Check the error correction Seiing scocesirecursuvisasocvaver cers batuesants tras aeaene ae ROR 194 Send to a different fax Machine wicsv zssivvisisnnnnerdioSonsbersusnisuniaedurksanrdonevolahanuevauenvgicen 194 Clean the pickup rollers and separation pad in the document feeder ceeereeees 194 Check the fit to page setting sia ociaiaciriatihentanetet estates ato bons Maury a teeaereeaee 195 Check the sender s fax machine ccccceseseeeeeseeeeeeeeeeseeeenaeeeeeaeeeeeseeeesaeeeseeeeteeeseas 195 Perform a fax diagnostic test ais csarschedat oeenrantetetiactattetsciatanta net atuectatananataeet ete 196 The product does not print or it prints slowly iccscecces acer seey et tatioaneaeeerat enero ees 197 xi The prodiicl does Tot priith srnsiccciussssceensaauvsencdleetiarcsiancnswnsieajaniaaiehanaaenbaneubadeonananees 197 THE sp roach prints SOW Ly acs pects ints e R a a ana 198 Solve walk up USB printing problems w5 5avssaweriersindeersitiasditecnnetanlithorardountl pysasuay touaddouevesaebioee 199 The USB Flash Drive menu does not open when you insert the USB accessory 6 199 The file does not print from the USB storage accessory ccccescceeesseceeceteeeeeseeeeeeseees 199 The file that you want to print is not listed in the USB Flash Drive menu 0 c0e 200 Solve direct connection problems ds sacitvessaiiceenahn se dedehvawadianeonas gletune dea teeta nese ee
61. ave the files on a standard USB storage accessory that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage accessory The USB storage accessory might have multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory might require more power than the product can provide a Remove the USB storage accessory b Turn the product off and then on c Use a USB storage accessory that has its own power supply or that requires less power The USB storage accessory might not be functioning correctly a Remove the USB storage accessory b Turn the product off and then on c Try printing from another USB storage accessory The file does not print from the USB storage accessory 1 2 ENWW Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam Solve walk up USB printing problems 199 The file that you want to print is not listed in the USB Flash Drive menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports PDF and JPEG file types 2 You might have too man
62. ax machine is not set to the Photo setting or the Superfine setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting e Cancel all fax jobs or clear the faxes from memory The Fax is busy message appears e The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time e Allow the product to try sending the fax again A fax is received but does not print The Private Receive feature is on e When the Private Receive feature is activated received faxes are stored in memory A password is required to print the stored faxes e Enter the password to print the fax If you do not know the password contact the product administrator NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to the product e Make sure the phone is hung up e Change the Answer Mode option to match the product setup a From the Home screen on the product control panel touch the Setup X button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup ENWW Solve fax problems 125 Set the Answer Mode option to the Fax Te setting to automatically
63. ble on the fax line Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Distinctive Ring menu Select the correct setting Buy a dedicated line for faxing Set the Answer Mode option to the Manual setting b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Manual setting Ey NOTE You must be present to receive faxes 122 Chapter 6 Fax ENWW The product is connected to a DSL phone service e Check the installation and features A DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is plugged in e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the
64. ccteceeeeeeeeesentnteeeeeeees 101 Send faxes internationally ccccsssecceseneceeeeeeeeeeeseeeeeeeeeeeeeenteeeeeneaaes 101 Pinkolaren a a te akantinah a a ee a ea 102 Reprin a fakan a E A A E A ONN 103 Automatically print on both sides of received faxes cccceecsecceeeeceeeeeeeeeteeeceeteeeees 104 Receive faxes when fax tones are audible on the phone line 0 cccececeeeeeeeeenteeees 104 Receive faxes o a coin puten isnt ueh a aiten ed otint Ua ttt act ean eee 104 Print a stored fax when the private receive feature is ON ccceeeeeeeeeeeeeees 104 Solve fax problems Sirri ainni n E eaten ant aanee meade O ian ads unentons 105 Faxtrou bleshooting checklist irrien i a ea a E OEA AATA 105 Fax trace Tepon anientar a o o r E Ea nai 107 Fax error report printinge stae Ee a a a a a 107 Printallfaxrtepois nronnnnan eon a aie a E I 107 Print individual fax reports lt ois ci s cuis stout Sarton Gnonbisions Giues toured suoGoaaeourlednres 107 Set the fax error report sacha caceqecsssostadesvaedvocentacemte tite tuad hee tae asaceeaaagaats 108 Set the taxcerror correction moderty 2 21c ouea hour on ene Ward eterireets 108 Change the fax speed oi ivots sennsehietais toneeonuteoynuniierduareh duo hues oubiwuntbbes cap aaueitounvousiedink dears 108 Fax errormessdges ata cgavsdedeaa ae ea Siteese sents E aaa sane E E EE E 109 Solve problems sending faxes bot wns creas tanta apa aa ones 114 An error message displays on the c
65. cel gt Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Select the paper size Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Select a size from the Paper size drop down list Select a custom paper size Windows 1 From the software program select the Print option Select the product and then click the Properties or Preferences button 2 3 Click the Paper Quality tab 4 Click the Custom button ENWW Additional print tasks Windows 45 5 Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper E NOTE Always load paper into the trays short edge first 6 Click the Save button and then click the Close button Print watermarks Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First page only che
66. ck box Otherwise the watermark is printed on each page 46 Chapter 3 Print ENWW Additional print tasks Mac OS X Cancel a print job Mac OS X 1 2 99 NOTE If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel Pressing the Cancel X button clears the job that the product is currently processing If more than one print job is waiting pressing the Cancel gt lt button clears the print job that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Select the paper size Mac OS X 1 2 3 4 5 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Click the Print button Select a custom paper size Mac OS X 1 ee On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button From the Paper Size drop down list select the Manage Custom Sizes option Speci
67. ck for a dial tone on the phone line by using the Start Fax button 2 Turn the product off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Fax Header menu e Enter the correct settings 4 Verity that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes a high pass filter 118 Chapter 6 Fax ENWW Product is password protected If a network administrator has set a product password then you must obtain the password in order to use the product fax features Unable to use fax functions from the control panel The product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password If you do not know the password for the product contact your system administrator Verify with the system administrator that the fax functionality has not been disabled Unable to use speed dials Make sure that the fax number is valid If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Ba
68. ck remaining life of the toner cartridge ENWW Solve problems checklist 153 Step 9 Try sending a print job from a computer 1 Try printing the job from another computer that has the product software installed 2 Check the USB or network cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using 3 If the print quality is unacceptable verify that the print settings are correct for the media that you are using Step 10 Verify that the product is on the network For networked products open a Web browser type the product IP address from the previously printed configuration page in the address box and then press the Enter button to open the HP Embedded Web Server If the HP EWS does not open reinstall the product on the network 154 Chapter 8 Solve problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory The procedure then automatically restarts the product 1 On the product control panel touch the Setup button 2 Scroll to and touch the Service menu 3 Scr
69. cket a Re 2 Open the scanner lid 3 Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product 186 Chapter 8 Solve problems ENWW Check the resolution settings The following table describes the recommended resolution and color settings for different types of scan jobs Ey NOTE The default resolution is 200 ppi Intended use Recommended resolution Recommended color settings Fax 150 ppi e Black and white Email 150 ppi e Black and white if the image does not require smooth gradation e Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 ppi e Black and white Print graphics or text 600 ppi for complex graphics or if e Black and white for text and line art you want to significantly enlarge the document e Grayscale for shaded or colored graphics and photos 300 ppi for normal graphics and text e Color if the image is
70. cludes the USB and power cables Try a new cable 3 Verify the IP address on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista a Click Start Click Settings c Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port f Verify the IP address and then click OK or Cancel g If the IP addresses are not the same delete the driver and reinstall the driver using the correct IP address 208 Chapter 8 Solve problems ENWW Windows 7 a Click Start b Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verify the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address ENWW Solve product software problems with Windows 209 Solve product software problems with Mac OS X e The print driver is not listed in the Print amp Fax or Print amp Scan list e The product name does not appear in the product list in the Print amp Fax or Print amp Scan list e The print driver does not automatically set up the selected product in
71. cohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder cover Check the fit to page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel Ey NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fit to Page button and then touch the On button Check the sender s fax machine Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax ENWW Solve fax quality problems 195 Perform a fax diagnostic test From the product control panel you can run a diagnostic test that provides information about the product fax settings 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e System Setup e Self Diagnostics 3 Touch the Run Fax Test button to start the test The product prints a test page that shows test results 196 Chapter 8 Solve problems ENWW The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the
72. ct is connected to a network Supplies Status Prints the status for each toner cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Network Summary Prints a list of all product network settings Usage Page Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Service Page Prints the service report Chapter 1 Product introduction ENWW Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com ENWW Printer sharing disclaimer 7 8 Chapter 1 Product introduction ENWW 2 Paper tray e Supported paper sizes e Supported paper types e Load the input trays ENWW Supported paper sizes This product supports a number of paper sizes and it adapts to various media Ey NOTE To obtain best results select the correct paper size and type in the print driver before printi
73. ct on a network cccccccceessecceeeeeeeeeeeececeseseeeeeneeeeecseeeeenenseeeeaes 133 Link speed and duplex settings oics cnssniesenvchonnernnsvnnnesubiedehsilentandndiaaverinbeunitesedeninibninids 135 HP Device Toolbox Windows wi ssindinrcecesivsc es coinarasuxceesstavoradiadstatecdvas asss st ttrt EErEE EEEE PEPEE Erre rrernn 136 ACINA CEMC ROND OE 138 Openthe AP UHIN sctesviepsaicy nana welsh iien ia i OE E 138 HP Ufiliiy features secsi peee d e EEE E E EN EE EREE EAEE EE 138 HP Web Jetadmin ayracpansia rapeneaatdoasines axehoaursi ane deere aan etacenar olen anne mpn sins 139 Prod ct sec rity TCU TES a ice nsinenieshuehuohicn valve nbelacinein ei aetna E NEE EEN ai NE 140 loek the SPOON aserrean ernro aa oea pa a a a beara ia E ipaa ai SR 140 Set or change the product password cessesceeeeeesneeeeeceeseeeeeeeeeseeenaeeeeecsenteeeeeeeeeaees 140 viii ENWW ECONOMY setings ccnsctawetsavataeasevecteceadesea ina a Eer A REN E E E ARARE EEA S 141 Print with EconoMode ee ee nee eee ohne Moers Sen Tene nee one nee Renee wee ee 141 Set the sleep deldy a cchsensz sear neta weesta wealonnasie le eieaatapaeiabins ta eelannt e 141 Set the Auto Power Down delay c c sissassorssisssenaissorrentonvniensaceasseniascansaunnsdedaenaneaierneds 141 Print when a toner cartridge is at estimated end of life cceecccceeeceeeeeeeeeenseeeeeeseeeeseteeeeenaes 143 Enable or disable the At Very Low settings cccccessecee
74. derations for printing or scanning documents with cropped edges e When the original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position e When the original is the size of the desired output use the Reduce Enlarge feature to reduce the image so the copy is not cropped Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 184 Chapter 8 Solve problems ENWW 1 Open the document feeder cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder cover ENWW Solve copy quality problems 185 Solve scan quality problems Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Use the power switch to turn off the product and then unplug the power cord from the electrical so
75. dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists contact HP See www hp com support lim4 25series or the support flyer that came in the product box No fax detected The product answered the incoming call but did not detect that a fax machine was calling Allow the product to retry receiving the fax Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line 40 port Plug the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box Solve problems sending faxes e An error message displays on the control panel e The control panel displays a Ready message with no attempt to send the fax e The control panel displays the message Storing page 1 and does not progress beyond that message e Faxes can be received but not sent e Product is password protected e Unable to use fax functions from the control panel e Unable to use speed dials 114 Chapter 6 Fax
76. digital technology over standard copper telephone wires This product is not directly compatible with those digital signals However if the configuration is specified during DSL setup the signal can be separated so that some of the bandwidth is used to transmit an analog signal for voice and fax while the remaining bandwidth is used to transmit digital data 6 NOTE Not all faxes are compatible with DSL services HP does not guarantee that the product will be compatible with all DSL service lines or providers A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem The DSL service provider usually provides this filter Contact the DSL provider for more information or for assistance The product is an analog device that is not compatible in all digital phone environments Digital o analog filters or converters may be needed for faxing functionality If faxing issues occur in a PBX environment it might be necessary to contact the PBX provider for assistance HP does not guarantee that the product will be compatible with digital environments or digital to analog converters Contact the PBX provider for more information and for assistance The product is an analog device that is not compatible in all d
77. duct and then use the power switch to turn on the product Chapter 8 Solve problems a Re ENWW Check the send fax resolution setting If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options 1 From the Home screen on the product control panel touch the Setup button hd Touch the Fax Setup menu 5 Touch the Advanced Setup menu 4 Open the Fax Resolution menu Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying ENWW Solve fax quality problems 193 Check the error correction setting Usual
78. e The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge Enable or disable the At Very Low settings You can enable or disable the default settings at any time and you do not have to re enable them when you install a new toner cartridge 1 From the Home screen on the product control panel touch the Setup 3X button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing including printing faxes until you replace the toner cartridge e Select the Prompt option to set the product to stop printing including printing faxes and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication the
79. e and that also uses an answering machine you might need to adjust the rings to answer setting The number of rings to answer for the product must be greater than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it is a voice call When the answering machine answers the call the product listens to the call and automatically answers it if it detects fax tones The default setting for rings to answer is five for the U S and Canada and two for other countries regions Use the following table to determine the number of rings to answer to use Type of telephone line Recommended rings to answer setting Dedicated fax line receiving only fax calls Set to a number of rings within the range shown on the control panel display The minimum and maximum number of rings allowed varies by country region One line with two separate numbers and a ring pattern One or two rings If you have an answering machine or service computer voicemail for the other telephone number make sure that the product is set to a greater number of rings than the answering system Also use the distinctive ring feature to differentiate between voice and fax calls 88 Chapter 6 Fax ENWW Type of telephone line Recommended rings to answer setting Shared line receiving both fax and voice calls with only an Five rings or more attached telephone Shared line receiving b
80. e line 49 port Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box No fax answer Canceled send ENWW Attempts to redial a fax number failed or the Redial if No Answer option was turned off Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Plug the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box Solve fax problems 113 Control panel message Description No fax answer The receiving fax line did not answer The product attempts to redial after a few Redial pending minutes Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are
81. e pages load the next page and click Sean Click Append to List to add the new pages to the current list Repeat until you have scanned all the pages 5 Click the Save button and then browse to the folder on your computer where you want to save the file oy NOTE To print the scanned images now click the Print button ENWW Scan by using the HP Scan software Mac OS X 69 Scan to a USB flash drive 1 Load the document onto the scanner glass or into the document feeder Insert a USB flash drive into the port on the front of the product From the Home screen on the product control panel touch the Scan button Touch the Scan to USB Drive screen oe Se S Touch the Scan button to scan and save the file The product creates a folder named HPSCANS on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name Gy NOTE When the summary screen opens you can touch it to adjust settings You also can change the folder name 70 Chapter 5 Scan ENWW Set up scan to network folder and scan to email features These scan features are not available until you use the HP Embedded Web Server to configure them The following instructions describe setting up the scan settings From the Home screen on the product control panel touch the Network Ome button to find the product IP address 2 To open the HP Embedded Web Server type the product IP address into the address line of a Web b
82. eeeeceeeeeeeeeeeeeeeeneeeeeeeeneeeeenss 143 Store and recycle supplies x ausiassuasainedenaracinsoniimanranlapaveueinpiuadieoiesoaanbipvelionsaasunenteinsaaisprpenvaaens 145 Fy lie Senses res ve ast a E a E A 145 Toner Scariest nsec seta ete nls accnoastnaoec ena anlnad pana ynalentsaasaimnebulosanioenesinselinea 145 Replacement instructions cosnscsasdaphiwsalnoseanlatetnudvenpaebinineivnte uray iwnbsnssalonedertentonad pxunbeaneitnaaehonaiin 146 Change the toner cartridge 5 1 uwrencarranained reer uenaneenaaaaeGeoae 146 MEMON setcareseokan tests house ratte cocaine cee E IE N E a 148 Update the firmware caesrecsichvoasainnsd xemvaazdoinadiols nip ndiwaseoksneunt nani vensnolensacidenseanssventinanitanesiecteteanant 149 Manually update the firmware scccchica2qcsoniinvantviweruenuniniveen mastnwianeer Maxoaaneimaneewe 149 Set the product to automatically update the firmware ccccccceeseeceeesseeeeeeeentseeeees 149 8 Solve problems si ssc cssctsta cd rather cctsnctt ashen ticeweiaiciaiaed A reo O EE E Er s raai aon 151 Solve problems checklist iesire keni iniiaiee E 152 Step 1 Make sure that the product is set up correctly ccceccceeeeeceeeeeenseteeeeesenseees 152 Step 2 Check the cabling or wireless connection seceeeeeeeeeeeeeeeeettneeeeeeeeeeeeeeeeees 152 Step 3 Check the control panel for error messages ccceecceeessseeceeeeeeeeseeteeeeeesaeees 153 Step 4 Check he paper siirrsccruopiigi irii iireeisinieni
83. eeesseeeeeeeeeeeeeeeesseesenseeeceentneeeeeensaes 179 Check the paper and printing environment c cccceesceeeeeeeseeeeeeeeeesnseeeeetseeeeeetaees 180 Use paper that meets HP specifications cccccccccccesseceeeeneeeeeseteeeeeneeaees 180 Check the product environment ccccceeeeeeeeneceeeeeeeeeeseeeeeeeeesnnaeeeeeeeeses 180 Check print job settings Ss acan entutractadlatens eiatein orate choad iat ohau ate taedt a datoneueeaen mice 180 Check the EconoMode selling c acircrnatiiecorriiia serra ee ver wren rneeies 180 Use the print driver that best meets your printing needs seeeseeeeeeeeeeeeeeeeeeeeeeeeees 181 Solve copy quality problems schscamsveecetvsesandiseneianeed aaa enta cciiawiand au aceon aad ayadve Oh baatins 182 Check the scanner glass for dirt and smudges cceeeesececeeeeneeeeeeeeneeeeeeeeteeenseaeeees 182 Check the paper SEHINGSsiavosinessnteeruaias bnredenyvossabanstonredenietiaavoioudeaslnuicoreeessidbisaoueiine 183 Optimize for text or pictures 52 4 acoretras rad edectamet ocxoratiadetuadae oe ceaeeatearndenadtaatens 183 Edgeto edge copying erio a E E natin tar aot T R E anemones 184 Clean the pickup rollers and separation pad in the document feeder ceeeeeeeees 184 Solve scan quality problems acs cacavsarecs sweahcaw econ saad ov neveates eavay etiaueas Navara Meena 186 Check the scanner glass for dirt and smudges cccsesceeeeeeeneeeeesenteeeeeeenteee
84. el touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Answer Mode button and then touch the name of the option that you want to use Configure receive fax settings 87 Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses you can block as many as 30 fax numbers by using the control panel When you block a fax number and someone from that number sends you a fax the control panel display indicates that the number is blocked the fax does not print and the fax is not saved in memory Faxes from blocked fax numbers appear in the fax activity log with a discarded designation You can unblock blocked fax numbers individually or all at one time fey NOTE The sender of a blocked fax is not notified that the fax failed 1 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Block Junk Faxes button Touch the Add Number button Oe og op Use the keypad to enter the fax number that you want to block and then touch the OK button Set the number of rings to answer When the answer mode is set to Automatic the product rings to answer setting determines the number of times the telephone rings before the product answers an incoming call If the product is connected to a line that receives both fax and voice calls a shared lin
85. em The product saves the setting and then returns the control panel to the Wireless Direct Settings menu ENWW Set up HP Wireless Direct Printing 131 Use HP Web Services applications 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button After you download an application from the HP ePrintCenter Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps menu 132 Chapter 7 Manage and maintain ENWW Configure IP network settings View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings From the Home screen on the product control panel touch the Network Ome button to find the product IP address 2 To open the HP Embedded Web Server type the IP address into the address line of a Web browser 6 NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the Networking tab to obtain network information You can change settings as needed Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel touch the Setup 3 button 2 Scroll to and touch the Network Setup menu 3 Touch the TCP IP Config menu and
86. en the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the sleep delay E NOTE The default value is 15 Minutes Set the Auto Power Down delay ENWW 1 From the Home screen on the product control panel touch the Setup 3 button 2 Open the following menus e System Setup e Energy Settings e Auto Power Down e Power Down Delay Economy settings 141 3 Select the time for the power down delay fy NOTE The default value is 30 Minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you press a button on the control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option 142 Chapter 7 Manage and maintain ENWW Print when a toner cartridge is at estimated end of life Black Low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Black Very Low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptabl
87. ences button Printer bei he Status Idle Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies p es Current page Selection wer Pages 7 Collate Enter page numbers and or page ranges 1 1 separated by commas For example 1 3 5 12 Print what Document i Zoom j TEE Pages per sheet Print All pages in range x Oe Pen ate 1 page x Scale to paper size No Scaling x 3 Click the Finishing tab lt meta p Advanced Printing Shortcuts Paner Quality Document Options E Print on both sides manually Off Pages per sheet 1 page per sheet Print page border Right then Down M Orientation Portrait gt Landscape E Rotate by 180 degrees O 4 Select the Print on both sides manually ee ETS a check box Click the OK button to print the Advanced Printing Shortcuts Paper Gualiy Etfects Finishing Services first side of the job Deer tins F Print on both sides manually 1E Fip pages up Booklet layout Pages per sheet 1 page per sheet x Print page borders Right then Down Orientation Portait Landscape Rotate by 180 degrees Q lavent ENWW Print tasks for Windows 31 32 5 Retrieve the printed stack from the output bin and m
88. ender to resend the fax NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box ENWW Solve fax problems 111 Control panel message Fax Send error Description An error occurred while trying to send a fax Recommended action Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box Fax storage is full Canceling the fax receive Fax storage is full Canceling the fax receive During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed The amount of available memory for storing faxes is insufficient to store an incoming fax Print all
89. ending faxes from 100 tone dialing 83 toner cartridge checking for damage 179 low threshold settings 143 part numbers 216 replacing 146 supplies status page 6 using when low 143 toner cartridges door release locating 2 ENWW non HP 216 recycling 145 storage 145 Tray 1 jams clearing 169 trays jams clearing 171 173 supported paper sizes 10 supported paper types 12 troubleshooting checklist 152 control panel messages 157 fax error correction setting 108 faxes 105 jams 166 Mac problems 210 network problems 202 paper feed problems 166 receive fax 120 send fax 114 USB connection 201 walk up USB printing problems 199 Windows problems 208 wired network 202 wireless network 204 TWAIN compliant software scanning from 74 two sided printing manual settings Windows 30 U unblocking fax numbers 88 uninstalling Mac software 213 uninstalling Windows software 212 usage page 6 USB cable part number 216 USB connection troubleshooting 201 USB port locating 3 USB storage accessories printing from 52 Vv V 34 setting 108 VoIP faxing 95 volume adjusting 90 WwW walk up USB printing 52 watermarks printing Mac 47 printing Windows 46 Web Services applications 132 enabling 132 Web sites fraud reports 216 ordering supplies 215 WIA compliant software scanning from 74 Windows driver settings 22 faxing from 99 scanning from TWAIN or WIA software 74 wireless network troubleshooting
90. ent attach it to an email message sent to the product s email address Both the email message and the attachment will print 50 Chapter 3 Print ENWW Use AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications Mail Photos Safari Select third party applications To use AirPrint the product must be connected to a network or be connected through a wireless direct connection For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com support lim425series ENWW Use AirPrint 51 Walk up USB printing 1 Insert the USB drive into the USB port on the front of the product 2 The USB Flash Drive menu opens Touch the arrow buttons to scroll through the options e Print Documents e View and Print Photos e Scan to USB Drive 3 To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document 4 To print photos touch the View and Print Photos screen and then touch the prev
91. entries x r cssienenswbeanvedewsordvecannieventeniseunpibendencennnlncnmnbidannive 80 Delete group dial entries 0nnnooonnosoooesooeeesesesetroretrrsotersrersssererorerssrersrsrrsssreeree 80 Configure send fax settings ss sesssneseeenessesesoretsoterertrersrotsoetsrsersrsetesstttsssetsrsetsrsreesrtesesrrer e 82 Set special dialing symbols and options ccecceceeeceseeeeeeeeeeeeennteeeeeeeeeeneeeeeeeeesaaees 82 Sel CIGARS moesta apa aE A A AA EEE 82 vi Set the dial tone detection ce ccceeecccsesccccuscccnesecccucccceuecceatecccaescsauaesceauteseeansceaaaes 82 Lone dialorpilsedialeariier iro a a wane a A atta ea eae 83 Set autoredial and the time between redials cccccceeeesceceeeeeeeeeeeesnceeeeeeeeeeeeeeenaees 83 Set light dark and resolution 4iesereccduiaramneiesunsientwadevese eenuaeen cia teeceutatledeaeenteies 84 Set the default light dark contrast setting ccccccsseccceeseeeeeeteeeeeeteeeesaes 84 Set resolution settings lt a siskitsnorsreoints atons hokoawunmighivrodasonunosedualaiywloineteaueds 84 SELIDINMG CORES honnest enea EEE E E vata n rede Gas eceen R 85 Configure receive fax settings taicrston Quant aie aA a eee ee REL ren akiee 87 Set fax forwarding tisvonsnv css coandts van canrondlzcisuoawersudiameaiayaieniecanrwoataueesiwcrsGnuwouncus 87 Set the answer mode ccuieshetcsimaaniameacanunsshiay sect oesateigiaaneeasanae ae asta aaamentene 87 Block or unblock fax numbers
92. enu e Select the correct setting e Set the paper type and size for the tray used for faxes e Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fit to Page menu e Select the On setting ye NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages 128 Chapter 6 Fax ENWW 7 Manage and maintain ENWW Use the HP Reconfiguration Utility to change the product connection Set up HP Wireless Direct Printing Use HP Web Services applications Configure IP network settings HP Device Toolbox Windows HP Utility for Mac OS X HP Web Jetadmin Product security features Economy settings Print when a toner cartridge is at estimated end of life Store and recycle supplies Replacement instructions Memory Update the firmware 129 Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected use the HP Reconfiguration Utility to set up the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting
93. er if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed You are experiencing a high number of problems with the toner cartridge The cartridge does not look like it usually does for example the packaging differs from HP packaging 216 Chapter 9 Supplies and accessories ENWW Index A accessories ordering 215 216 AirPrint 51 answer mode setting 87 answering machines connecting fax settings 88 anticounterfeit supplies 216 applications downloading 132 Apps menu 132 archival quality printing 49 autoreduction settings fax 90 B billing codes fax using 85 bin output locating 2 bins output jams clearing 174 blocking faxes 88 booklets printing Mac 44 printing Windows 39 busy signals redialing options 83 0 camera locating 2 canceling faxes 93 print job Mac 47 print job Windows 45 capture stage locating 2 cart
94. er types that best Type is mru Oe i Soa describes your paper Gl Brochure 131 175q Other monuchrome Laser Transparency Letterhead Envelope Preprinted Prepunched Colored 6 Select the option for the type of paper you are using and click the OK button Brochure 131 1759 Other Lu Manochrome Laser Transparency Letternead Envelope Preprinted Prepunched Colored i Recycled Rough i Vellum Print the first or last page on different paper Windows 1 From the software program select the Print option 36 Chapter 3 Print ENWW 2 3 Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Print pages on different paper item and then dick the Settings button to select the necessary settings for the front cover other pages and back cover ENWW Print Printer Ss TF Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies p e Current page Selection 7 Pages Collate Enter page numbers and or page ranges il j Print All separated by commas For example 1 3 5 12 Print what Document Zoom Pages per sheet 1 page al No Scaling z pages in range Scale to paper size O invent
95. erride changes made in the Page Setup dialog box e Default print driver settings The default print driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup or Print dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 On the File menu click the Print item 2 Inthe Printer menu select this product 3 From the settings drop down list change the settings that you want to change Change the default settings for all print jobs 1 On the File menu click the Print item 2 Inthe Printer menu select this product 3 From the settings drop down list change the settings that you want to change 4 On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 From the Apple menu click the System Preferences menu and then click the Print amp Fax icon 2 Select the product in the left side of the window 24 Chapter 3 Print ENWW 3 Click the Options amp Supplies button 4 Click the Driver tab 5 Configure the installed options ENWW Change printjob settings Mac OS X 25 Print tas
96. est choice for printing from third party or custom software programs Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models e Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 driver description e Available for download from the Web at www hp com support im425series e Recommended for printing in all supported Windows environments e Provides the overall best speed print quality and product feature support for most users 20 Chapter 3 Print ENWW e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 ENWW Supported printer drivers Windows 21 Change print job settings Windows Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Pri
97. eteeeeeeeeneeeeseeeeeensaeees 166 Prevent paper AMS nimepona herois a E a E E a a N ees 166 E Eo ai e T A aden do vacate A A E A E 167 Jeni IGE GHGRS irren e AE E E OR A NE O E 167 Clear jams from the document feeder cccceessecceeeeseeeecesseeeeeeeeeeeessenseeeestneeees 168 Clearaiam ine Tray acc A ety al snime eaves ERA 169 Clear a jamin Tray a tise ea onimac tie ae ee uae eM a Ea 171 Clear a jam in optional Tray 3 ascisiatanscconte Sivvedeans jusesarstnsetoooreonneorsrtouks bon onentenieds 173 Clear jams from the output Ditiiss teats act seacaehtasa end acuate Naw atten may sceniae Svan tvemeateneeeiones 174 Clear a jam in the duplexeraredswisicork vate Paes alse ae es 174 Clear a jam in the fuser area isc cndcoraceticomcebure state smandndnltsenuralele asain imitiemmenedans 175 Improve print avali si naene enaa a a A A 177 Check the paper type setting Windows ccccceesseceeeeceeenneeeeeeeeeeeeeeeeeeenteeeeeeenees 177 ENWW ENWW Check the paper type setting Mac OS X stain diseseecisectnd sepnaianngnacteanceasns Mencsudhbaacegiiy 177 Check toner cartridge statuss ictvs sds eei oc tstrctentesukioueenanaae nore 178 Print the supplies status page cceeeeseceeceeeeeeeeeneeeeeeeeeeeenaeeeeeeeseettnaeeees 178 Check the supplies status i c octsacadenaderaeent pac eanghiaken etiedetnar edgerenvteadees 178 Print 6 Cleahing pagename ae E E N a we Or 178 Inspect the toner cartridge for damage ccccccc
98. faxes from memory a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item e Divide the large fax job into smaller sections and then fax them individually Scanner error e Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original onto letter A4 or legal size paper and then resend the fax ENWW Solve fax problems 117 The control panel displays a Ready message with no attempt to send the fax e Check the fax activity log for errors b c d Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option e Ifa phone is connected to the product make sure that the phone is hung up e Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax The control panel displays the message Storing page 1 and does not progress beyond that message e Delete stored faxes from memory b c d From the Home screen on the product control panel touch the Setup button Open the Service menu Open the Fax Service menu Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 Che
99. ferent print driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts HP PCL 6 driver Provided as the default driver This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 Recommended for printing in al
100. ft arrow button and light moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 10 Home button and light provides access to the Home screen Control panel Home screen The Home screen provides access to the product features and it indicates the product status 4 Chapter 1 Product introduction ENWW nm NOTE ENWW Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages Apps Ready Web Services button provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product s email address 2 Setup SX button provides access to the main menus P EN p 3 Wireless p button provides access to the Wireless Menu and wireless status information HP LaserJet Pro 400 MFP M425dw model only NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars 4 Network button provides access to network settings and information From the network settings screen you can print the Network Summary page 5 Information button provides product status information From the status summary screen you can print the Configuration Report page 6 Supplies fj button provides information about supplies status From the s
101. fy the dimensions for the page size and then click the OK button Click the Print button Print watermarks Mac OS X 1 2 3 ENWW On the File menu click the Print option In the Printer menu select this product Open the Watermarks menu Additional print tasks Mac OS X 47 4 Click the Watermark checkbox 5 Beneath the check box use the drop down lists to set the various watermark elements 6 Click the Print button 48 Chapter 3 Print ENWW Create archival quality prints Archive print produces output that is less susceptible to toner smearing and dusting Use archive print to create documents that you want to preserve or archive NOTE Archival quality printing is accomplished by increasing the temperature of the fuser Because of the increased temperatures the product prints at half speed to avoid damage 1 From the Home screen on the product control panel touch the Setup 3X button 2 Touch the Service menu 3 Touch the Archive Print button and then touch the On button ENWW Create archival quality prints 49 Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device oy NOTE The product must be connected to a wired or wireless network and have Internet access to use HP ePrint 1 To use HP ePrint you must first enable HP Web Services a From the Home screen on the product control panel to
102. g or if the duplex unit has been disabled 1 Insert enough paper into Tray 1 to accommodate the print job 2 On the File menu click the Print option 3 In the Printer drop down list select this product ENWW Print tasks for Mac OS X 41 4 Select the Manual Duplex drop down item 5 Click the Manual Duplex check box and then select a binding option 6 Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half 7 Go to the product and remove any blank paper that is in Tray 1 8 Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the product 9 If prompted touch the appropriate control panel button to continue Print multiple pages on one sheet of paper Mac OS X 1 On the File menu click the Print option 2 Inthe Printer menu select this product 3 Open the Layout menu 42 Chapter 3 Print ENWW 4 From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 5 In the Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Click the Print button Select the page orientation Mac OS X 1 On the File menu click the Print
103. h the Settings button 3 Scroll to and touch the Restore Defaults button 4 Touch the OK button to restore the defaults 66 Chapter 4 Copy ENWW 5 Scan e Scan by using the HP Scan software Windows e Scan by using the HP Scan software Mac OS X e Scan to a USB flash drive e Set up scan to network folder and scan to email features e Scan to a network folder e Scan to email e Scan by using other software ENWW 67 Scan by using the HP Scan software Windows 1 Double click the HP Sean icon on the computer desktop 2 Select a scanning shortcut and adjust the settings if necessary 3 Click Sean oy NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts 68 Chapter 5 Scan ENWW Scan by using the HP Scan software Mac OS X 1 Open the Applications folder and then click Hewlett Packard Double click HP Scan 2 Open the HP Sean menu and click Preferences From the Scanner pop up menu select this product from the list and click Continue 3 To use the standard preset settings which produce acceptable results for images and text click the Scan button To use presets optimized for pictures or text documents select a preset from the Scanning Presets pop up menu To adjust the settings click the Edit button When you are ready to scan click the Sean button 4 Toscan mor
104. h the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer E NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 From the Home screen on the product control panel touch the Setup N button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Full 10 Mbps full duplex operation 10T Half 10 megabytes per second Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 5 Touch the OK button The product turns off and then on ENWW Configure IP network settings 135 HP Device Toolbox Windows Use the HP Device Toolbox for Windows to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product E NOTE This tool is available only if you performed a full installation whe
105. h the product Try temporarily disabling the firewall to see if it is the source of the problem Step 3 Check the control panel for error messages The control panel should indicate ready status If an error message appears resolve the error Step 4 Check the paper 1 Make sure that the paper that you are using meets specifications 2 Make sure that the paper is loaded correctly in the input tray Step 5 Check the software 1 Make sure that the product software is installed correctly 2 Verify that you have installed the print driver for this product Check the program to make sure that you are using the print driver for this product Step 6 Test print functionality 1 Print a configuration page 2 If the page does not print verify that the input tray contains paper 3 If the page jams in the product clear the jam Step 7 Test copy functionality 1 Place the configuration page onto the capture stage and make a copy 2 If the print quality on the copied pages is not acceptable clean the cover over the camera lens with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the capture stage They might seep and damage the product Step 8 Check the toner cartridge Print a supplies status page and che
106. hain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer fay NOTE The iMac keyboard is a non powered USB hub You are using a generic print driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic print driver instead of the driver for this product 1 2 ENWW Delete the generic print driver Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box Solve product software problems with Mac OSX 211 Remove software Windows Windows XP 1 Click Start and then click Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software Windows Vista and Windows 7 1 Click Start and then click All Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software 212 Chapter 8 Solve problems ENWW Remove software Mac OS X
107. his tab to set up and use various Web tools with the product HP Smart Install tab Use this tab to download and install the print driver ENWW HP Device Toolbox Windows 137 HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open the HP Utility A From the dock click HP Utility or From Applications click Hewlett Packard and then click HP Utility HP Utility features Use the HP Utility software to perform the following tasks e Obtain information about supplies status e Obtain information about the product such as the firmware version and the serial number e Print a configuration page e Configure the paper type and size for the tray e Transfer files and fonts from the computer to the product e Update the product firmware e Change the Bonjour name for the product on the Bonjour network e Display the color usage page 138 Chapter 7 Manage and maintain ENWW HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP devices including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and
108. hp com support lim425series Paper type control panel Paper type print driver Tray 1 Tray 2 Optional Duplexer Tray 3 PLAIN Plain VY Z v4 Y HP EcoSMART Lite HP EcoSMART Lite z af iy Jf LIGHT 60 74 G Light 60 74g Y Y Y Y MID WEIGHT 96 110 G Mid weight VY lt S Y v HEAVY 111 130 G Heavy 111 130g Y Y Y EXTRA HEAVY 131 175 G Extra heavy 131 175g vi TRANSPARENCY EEA Laser V ff i LABELS Labels VA LETTERHEAD Letterhead P v4 Y v PREPRINTED Preprinted So Y v v PREPUNCHED Prepunched Y Y Y v COLOR Colored VY v lt s Y ROUGH Rough wef Y v BOND Bond Sf v Y v RECYCLED Recycled Y Y v ENVELOPE Envelope VY Chapter 2 Paper tray ENWW Load the input trays Load Tray 1 1 Open Tray 1 and pull the tray extension away from the product 2 For long paper flip out the extension to help hold the paper in the tray ENWW Load the input trays 13 3 Place the paper stack into Tray 1 and slide the paper guides so that they are against the sheets 4 Feed the paper stack into the tray as far as it will go Load Tray 2 1 Pull the tray out of the product 14 Chapter 2 Paper tray ENWW 2 Slide open the paper length and width guides by pushing outward on the blue tabs 3 To load Legalsize paper extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out NOTE When loaded with ec lista paper the tray extends fro
109. ial the telephone number with the prefix b Enter the country region code before dialing the phone number c Wait for pauses as you hear the tones on the phone d Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product e Make sure that the telephone is hung up e Make sure that the telephone is not being used for a voice call when faxing e Unplug the phone from the line and then try sending the fax Solve problems receiving faxes e The fax does not respond e An error message displays on the control panel e A fax is received but does not print e Sender receives a busy signal e Nodial tone e Cannot send or receive a fax on a PBX line 120 Chapter 6 Fax ENWW The fax does not respond The fax has a dedicated phone line e Set the Answer Mode option to the Automatic setting from the control panel b c d e From the Home screen on the product control panel touch the Setup X button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting An answering machine is connected to the product e Set the Answer Mode option to the TAM setting and plug the answering machine into the telephone port b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the
110. iew image for each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos 5 Retrieve the printed job from the output bin and remove the USB drive 52 Chapter 3 Print ENWW 4 Copy ENWW Make a single copy Make multiple copies Copy a multiple page original Collate a copy job Copy on both sides duplex Reduce or enlarge a copy Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings 53 Make a single copy 1 Load the document onto the scanner glass or into the document feeder 2 If you loaded the document into the document feeder adjust the guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Start Copy button to start copying 54 Chapter 4 Copy ENWW Make multiple copies 1 Load the document onto the scanner glass or into the document feeder 2 If you loaded the document into the document feeder adjust the guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Copy button 4 Touch the arrows to change the number of copies
111. ight not function correctly with this toner cartridge installed Recommended action Install the correct toner cartridge for this product Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK Description You are using an incorrect print driver Recommended action Select the correct print driver ENWW Interpret control panel messages 161 Jam in Tray 1 Clear jam and then press OK Description The product has detected a jam Recommended action Clear the jam from the tray and then press OK If the message persists contact HP support Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use available media Description The tray is not configured for the paper type and size that the print job is requesting Recommended action Load the correct paper into Tray 1 Or press the OK button to use the paper currently in the tray Load Tray 1 lt PLAIN gt lt SIZE gt Cleaning mode OK to start Description The product is ready to process the cleaning operation Recommended action Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray lt X gt Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Load tray lt X gt
112. igital phone environments Digital o analog filters or converters may be needed for faxing functionality If faxing issues occur in an ISDN environment it might be necessary to contact the ISDN provider for assistance HP does not guarantee that the product will be compatible with ISDN digital environments or digital to analog converters 94 Chapter 6 Fax ENWW Use fax on a VoIP service Voice over internet protocol VoIP services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services If the product experiences problems getting a fax to work on a VolP network verify that all cables and settings are correct Decreasing the fax speed setting might allow the product to send a fax over a VoIP network If the VoIP provider offers a Pass through mode for the connection that will offer better fax performance on VolP Also if the provider has comfort noise added to the line fax performance can be enhanced if this feature is not enabled If faxing problems continue contact the VolP provider Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses data when power is lost while short term RAM loses data about 60 minutes after a power failure occurs Flash memory can maintain its data for years with
113. in color 150 ppi for photos Display on screen 75 ppi e Black and white for text e Grayscale for graphics and photos e Color if the image is in color Check the color settings You can set the color values to the following settings when scanning Setting Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics ENWW Solve scan quality problems 187 e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying Clean the pickup rollers and separation pad
114. in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover 188 Chapter 8 Solve problems ENWW 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder cover ENWW Solve scan quality problems 189 Solve scan to email problems If scan to email problems occur try these solutions Make sure this feature has been set up If this feature has not been set up use the setup wizard in the HP Device Toolbox Windows or HP Utility for Mac OS X software to set it up Make sure the Scan to Email feature is enabled If it has been disabled enable the feature through the HP Device Toolbox Windows or HP Utility for Mac OS X software Make sure the product is connected to a computer or to a network Cannot connect to the email server Make sure the SMTP server name is correct Check this setting with your system administrator or Internet Service Provider If the product cannot establish a secure connection to the SMTP server try without the secure connecti
115. incc cicetsnnccepecenncecpacneinaceaneneniacennensn seceanensauacendewenvenseneneadeonenceneeene 1 Prod Ne Ru a eee eee en E E E E E E E E EN 2 Product froni view rere eee ec ie re e a R a ee eee ae ee 2 Product back View sicir aakri a i a an a ei r i EE ia 3 Serial number and model number location sus snviensseonnsisenernssnadscssnnnseasnnenieassduasennretanen 3 Control panel 1A YOR 15 1 eo dacus orate ena aucemarsenene EE en eeu a ntiaet 4 Control panel Home screen icsscccszccs cssasataeavssassvevesdesesadsvaveecretesecavancldaciaerensdencennedvent 4 Print product reports ennienni a EE i RE ee ec 6 Printer sharing disclaimer a risyt inches chives sueeaseeevcv ae oneal n eae ao shea eae ORI eaR eresse 7 2 Pap r Way arcsec wipes asses eee eaa E ae eA T aa Eaa EEEE Nadao 9 Supporfed paper SSS srsrsisniohire in aie e enai AEN A TAN ER RENEE EE S EE 10 S ppoited paper BYES sseuiyes suosisi aiii iye ie i eE E tna weenie pei EE E EE 12 L dd th tie UT ay Skeie ta E E EE EE EEEE A E E O E EAA STEE E 13 Load Tray T eemareeer re ner re rere pene n Rrere E E N e 13 l ad Tray 2 ne tanec es eoi athe e e e e E eea e aea EE A 14 l ad ptional Tray S serie irnia a iei e EE AE ENE E ETE EESE EERE EE 16 S PrN oana E E O ONE E EENE 19 Supported printer drivers Windows cccccsccccseesceseeceeeceneeeeceeaeeeseaeeeeceseeeecseseeecsesteeenesaeees 20 Change print job settings Windows nasa brardcade beoinciosnnnasddandbsRegushacaathredgusnncna
116. is connected to the product cccccceceeseeeeeseeeeeeseees 125 A phone line splitter is being Used cccceeeeceeeesteeeeeeteeeeeteees 126 Nodial Tone sriiropenopnan ee E E E EA EE 126 Cannot send or receive a fax on a PBX line cceeeceeseeeeeeeetteeseeneeeeeeaes 126 Solve general fax problems a dcamawsveiveeensie naswkerheernn earn winamnnnmunebadnsdubacnlaent 126 Faxes are sending slowly sints caiadstinadneauhistaiwntenuainicedansaionvinbseiawinelircaidndaintaeletbeqet 126 Fax UO AE 1s POOT sareren aarne RN r E ER EO 127 Fax cuts off or prints on IWO pages seneionmannncuiniverhenanarenaawwntennn 128 7 Mecca and MGI aisis isis sscoisaeiexasconeecsaaasasdasaaecbaase sxasnbaesesnawsetecwondecxcecsrnccyiioessanceniens 129 Use the HP Reconfiguration Utility to change the product connection ccccccceeceeeessteeeeeeeneees 130 Set up HP Wireless Direct Printing esas ci veiiicliesttcwalaalecvnelidacvall watches abil icv ode eeicbisacabicie chic 131 Use HP Web Services applications cits sensveneaevecsoreverdneatdeavvintngyateadensvevseaceearstdvenan nar snihacee 132 Configure IP network settings icnp cesaeeriasnraascanasntansveniendbdrinadvmnsasadecebaste viene toianadanneeaderemazeeniuotd 133 View or change network settings sssseeessreesereseressettrserrrssttrssttertsteretsersssressererenser 133 Manually configure IPv4 TCP IP parameters from the control panel ccceeeeereeeenes 133 Rename the produ
117. is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 3 If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software 4 Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list 5 Replace the USB or network cable with a high quality cable 210 Chapter 8 Solve problems ENWW A print job was not sent to the product that you wanted 1 2 Open the print queue and restart the print job Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax Print amp Sean in Mac OS X v10 7 list When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected Software troubleshooting 1 2 Make sure that your Mac operating system is Mac OS X 10 5 or later Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list Hardware troubleshooting 1 2 3 4 Make sure that the product is turned on Make sure that the USB cable is connected correctly Make sure that you are using the appropriate Hi Speed USB cable Make sure that you do not have too many USB devices drawing power from the c
118. k Start click Run and then type cmd b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 203 Solve wireless network problems Wireless connectivity checklist Verify that the network cable is not connected Verify that the prod
119. k does not appear in the wireless networks list ccccccecseetteeeeeenteeeeees 205 The wireless network is not functioning ccccccceescceeeseeeeeteeecenseeeeenteeeeeeeeeeenseeeeenaes 206 Perform a wireless network diagnostic test cc cccceeccceeeeeeceeeeeeeeeeseeeeeeeesentteeeeaes 206 Reduce interference on a wireless network ccseseeeeesseeeeteeeeeeeeeneeeseneeeseeeeseneeees 207 Solve product software problems with Windows c cccceesseeeeeseeeeeeeeeeeseeceecensseeeecteeeeeeeaaees 208 A print driver for the product is not visible in the Printer folder cceeseseeeeereeeeeres 208 An error message was displayed during the software installation cccsseeeeteeeees 208 The product is in Ready mode but nothing prints cccceeeseeeeeeeteeeeeetteeeeesetteeeeaes 208 Solve product software problems with Mac OS X cccccccessseeeeeceeeeeseesesneeeeenseeeeeneeeeeeseeeeenseess 210 The print driver is not listed in the Print amp Fax or Print amp Scan list eeeeeeeeeereeeeeeeees 210 The product name does not appear in the product list in the Print amp Fax or Print amp Scan List traiatacinen dete ard aa tataauctasse aslo a e celdagtseers 210 The print driver does not automatically set up the selected product in the Print amp Fax or Printe Scandi eenen an te choecat a a a yaautiieaut oe E eaa ahead 210 A print job was not sent to the product that you wanted ssssseeseeee
120. ks for Windows Use a printing shortcut Windows 1 2 3 4 26 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Printing Shortcuts tab Select one of the shortcuts and then click the OK button NOTE When you select a shortcut the corresponding settings change on the other tabs in the printer driver Chapter 3 Print Print Y Printer ure a Status Ide pi Find Printer Type HP LaserJet CM1410 Series PCL 6 nd Where LPT1 F Print to File Comment Manual duplex Page range Copies all Number of copies 1 es Current page Selection Pages 7 i 7 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document 7 Zoom r Pages per sheet Print All pages in range 7 atn 1 page il Scale to paper size No Scaing ane Cx Gee am Document Properties em Advance Yaper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E S i a Ean Eco piint Two sided Pri
121. l Everyday Printing FA Paper sizes 85x11 inches Letter m Paper source Factory Defaults P Pages per sheet A Envelopes 1 page per sheet gt Print on both sides EE poep Yes fip over gg Booklet Printing BE E e a a Paper type Unspecified X Cardstock Heavy Gii Portrait z Save As Delete Reset ca O Cine Print tasks for Windows 27 5 Select the print options for the new shortcut fi ee E i s Advanced Printing Shortcuts Paper Quality Effects Finishing Services NOTE You can select the print options on A pining hontou a clenon of saved pit soting that you con select this tab or on any other tab in the printer Pining shortcuts driver After selecting options on other tabs eee 2 e Pd a day ng return to the Printing Shortcuts tab before continuing with the next step nee cain Factory Defaults S Envelopes Booklet Printing J eee Double Japan Postcard Rotated Envelope 10 Cardstock Heavy Envelope Monarch Envelope B5 Envelope C5 Envelope DL Save A Delete Reset 6 Click the Save As button ee EES Document Properties 5 s Advanced Printing Shortcuts Paper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts
122. l Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments May not be fully compatible with third party and custom solutions based on PCL5 Download additional print drivers from this Web site www hp com support jm425series ENWW Improve print quality 181 Solve copy quality problems Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket a Re 2 Open the scanner lid 3 Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product 182 Chapter 8 Solve prob
123. le consider replacing the toner cartridge 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button 4 Scroll to and touch the Draft Mode button 5 Touch the On button 6 Touch the Start Copy button to start copying ENWW Copy in draft mode 63 Set the paper size and type for copying on special paper 1 From the Home screen on the product control panel touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 4 From the list of paper types touch the name of the paper type that is in Tray 1 5 Touch the Start Copy button to start copying 64 Chapter 4 Copy ENWW Set new default copy settings You can save any combination of copy settings as the default settings to use for every job 1 From the Home screen on the product control panel touch the Copy button Touch the Settings button Configure the copy settings to meet your preferences and then scroll to and touch the Set as New Defaults button 4 Touch the Yes button ENWW Set new default copy settings 65 Restore copy default settings Use this procedure to restore the factory default copy settings 1 From the Home screen on the product control panel touch the Copy button 2 Touc
124. lems ENWW Check the paper settings 1 From the Home screen on the product control panel touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 4 From the list of paper types touch the name of the paper type that is in Tray 1 5 Touch the Black or Color button to start copying Optimize for text or pictures The following copy quality settings are available ENWW Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting Mixed Use this setting for documents that contain a mixture of text and graphics Text Use this setting for documents that contain mostly text Picture Use this setting for documents that contain mostly graphics Solve copy quality problems 183 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying Edge to edge copying The product cannot print fully edge to edge The maximum printing area is 203 2 x 347 mm 8 x 13 7 in leaving a 4 mm unprintable border around the page Consi
125. locking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW The product does not print or it prints slowly 197 The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support m425series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 198 Chapter 8 Solve problems ENWW Solve walk up USB printing problems The USB Flash Drive menu does not open when you insert the USB accessory The file does not print from the USB storage accessory The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1 You might be using a USB storage accessory or a file system that this product does not support S
126. ly and prevents the page stamp from forcing a fax onto two pages 6 NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fit to Page button and then touch the On button Set fax reprint settings 1 From the Home screen on the product control panel touch the Setup button N Touch the Fax Setup menu Ma Touch the Advanced Setup menu 4 Scroll to and touch the Allow Fax Reprint button and then touch the On button Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel You can make changes to the following sounds e Alarm Volume e Ring Volume e Phone Line Volume 90 Chapter 6 Fax ENWW Set the alarm volume phone line volume and ring volume 1 From the Home screen on the product control panel touch the Setup 3X button 2 Touch the System Setup menu 3 Touch the Volume Settings menu 4 Touch the name of the volume setting that you want to adjust and then touch one of the options Repeat this step for each volume setting Set stamp received faxes The product prints the sender identification information at the top of each received fax You can also stamp the incoming fax with your own header information to confirm the date and time that the fax wa
127. ly the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 2 3 4 From the Home screen on the product control panel touch the Setup button Touch the Service menu Touch the Fax Service menu Touch the Error Correction button and then touch the On button Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover 194 Chapter 8 Solve problems ENWW 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl al
128. m the rear of the product approximately 70 mm 2 75 in 4 Place the paper in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper ENWW Load the input trays 15 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray 6 Slide the tray into the product Load optional Tray 3 1 Pull the tray out of the product 16 Chapter 2 Paper tray ENWW 2 Slide open the paper length and width guides by pushing outward on the blue tabs 3 To load Legalsize paper extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out NOTE When loaded with ec lista paper the tray extends from the rear of the product approximately 70 mm 2 75 in 4 Place the paper in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper ENWW Load the input trays 17 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray 6 Slide the tray into the product 18 Chapter 2 Paper tray ENWW ENWW Supported printer drivers Windows Change print job settings Windows Change print job settings Mac OS X Print tasks for Windows Print tasks for Mac OS X
129. mation 100 delaying 100 error report printing 108 forwarding 87 from downstream telephone 100 from software 98 serial number locating 3 service page 6 settings driver presets Mac 41 drivers 22 drivers Mac 24 factory set defaults restoring 155 network report 6 setup scan to email and network folder 71 shortcuts Windows creating 27 using 26 size copy reducing or enlarging 59 sizes media Fit to Page setting faxing 90 sleep delay disabling 141 enabling 141 small documents copying 60 software HP Utility for Mac 138 HP Web Jetadmin 139 problems 208 Readiris OCR 74 scanning from TWAIN or WIA 74 sending faxes 98 uninstalling for Mac 213 uninstalling for Windows 212 solve fax problems 114 solve problems fax 126 ENWW solving walk up USB printing problems 199 special paper for covers printing Mac 43 printing Windows 36 speed dials programming 98 speed dial entries creating 79 deleting 80 editing 79 status Home screen control panel 4 HP Utility Mac 138 supplies printing report 6 storing toner cartridges 145 subnet mask 133 supplies counterfeit 216 low threshold settings 143 non HP 216 ordering 215 216 part numbers 216 recycling 145 replacing toner cartridge 146 status viewing with HP Utility for Mac 138 using when low 143 supplies status page 6 T TCP IP manually configuring IPv4 parameters 133 telephones receiving faxes from 76 104 telephones downstream s
130. n Portrait Landscape E Rotate by 180 degrees ca Advanced Printing Shortcuts Paper Qualty Effects Finishing Services Document Options F Print on both sides manually E Flip pages up Booklet layout Pages per sheet b pages per sheet 9 pages per sheet 16 pages per sheet Orientation Portrait Landscape E Rotate by 180 degrees ca Abots Help Se Document Properties J x Advanced Printing Shortcuts Paper Qualty Effects Finishing Services Document Options F Print on both sides manually E Flip pages up Booklet layout off EA Pages per sheet r Z Print page borders Page order Orientation Portrait Landscape E Rotate by 180 degrees O m a O o Document Properties sw Print tasks for Windows 33 Select the page orientation Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Inthe Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option 34 Chapter 3 Print Print ea lt Printer be e N Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Pri
131. n and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 178 Chapter 8 Solve problems ENWW Inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 3 Examine the surface of the imaging drum on the bottom of the toner cartridge CAUTION Do not touch the roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see an scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 If the imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved ENWW Improve print quality 179 Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of toner are on the printed pages Toner is smearing on the printed pages Printed characters seem misformed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust
132. n you installed the product 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Home tab e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Allows you to print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the Paper Setup Allows you to change the paper handling defaults for the product product from your computer e Print Quality Allows you to change the print quality defaults for the product including calibration settings e Paper Types Allows you to configure print modes that correspond to the paper t
133. ne cord from the product is plugged directly into the wall telephone jack e Check for a dial tone on the phone line by using the Start Fax button ENWW Solve fax problems 115 Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item The Fax is busy message appears Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box The No fax answer
134. ng Table 2 1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500 Duplexer sheet Tray 3 Letter VA Y Y lt S 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in A4 210 x 297 mm 8 27 x 11 69 in A5 148 x 210 mm 5 83 x 8 27 in A6 105 x 148 mm 4 1 x 5 8 in B5 JIS 182 x 257 mm 7 17 x 10 12 in Executive Ni NON NIOS Si ON Sl SN Sa ON 184 x 267 mm 7 24 x 10 51 in Postcard JIS 100 x 148 mm 3 9 x 5 8 in Double Postcard JIS 148 x 200 mm 5 8 x 7 9 in 16K 184 x 260 mm 7 2 x 10 2 in 16K 195 x 270 mm 7 7 x 10 6 in 16K 197 x 273 mm 7 8 x 10 8 in 8 5x 13 MS ON OS ON IE Y A A NON ON OS 216 x 330 mm 8 5 x 13 in 10 Chapter 2 Paper tray ENWW Table 2 1 Supported paper and print media sizes continued Size and dimensions Envelope Commercial 10 105 x 241 mm 4 13 x 9 49 in Tray 1 Tray 2 Optional 500 Duplexer sheet Tray 3 Envelope B5 ISO 176 x 250 mm 6 7 x 9 8 in Envelope C5 ISO 162 x 229 mm 6 93 x 9 84 in Envelope DL ISO 110 x 220 mm 4 33 x 8 66 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in Custom 76 x 127 mm to 216 x 356 mm 3 0 x 5 0 in to 8 5 x 14 in NE NEON ENWW Supported paper sizes 1 12 Supported paper types For a complete list of specific HP brand paper that this product supports go to www
135. ng a fax was busy The product automatically redials the busy number Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com support lim425series or the support flyer that came in the product box 110 Chapter 6 Fax ENWW Control panel message Description Recommended action Fax receive error An error occurred while trying to receive a Ask the sender to resend the fax fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender fo resend the fax Turn off error correction mode Ask the s
136. nseeeees 186 Check the resolution settings ccccsceesssceceeeeeeeenneeeeeeeeeeeseeeenceeeeeeeeesnneeeeeeeeeeeneees 187 Check the color settings uh otateitsbietsinta eset vec ianattaces au dtvac ees taatnaniabew ohintatacnetattne ss 187 Optimize for text or pictures hares neo i ake seat haa ca acetate coho k ahh net ent bi eat oe bed 187 Clean the pickup rollers and separation pad in the document feeder cceeceeees 188 Solve scan to email problems c ciccshisvorcesidebveceetdtuads nsatede vacated Hhuaatte edd tread aretmenmeatees 190 Cannot connect to the email server ccceeesseceesesseeeeesteeeeesenteeeeesenteeeensneeeeesenaeees 190 TRS Sal PAE isivcvscntargnnateons Ween aiwesenen dig eiorationt ects rou Muuskouretiog ia a a tn 190 iG DIS OSCG iste oie alate ceed ters ott at eles Maas sac aka A A ete et ateadlet 190 Solve scan to network folder problems 11s cuniisrtn eee ene eae ee WAOt oe 191 The scan failed 3 sca cisiuanin oun dsuassurt ous teannar bh gion ova tabh ede edunkoier ein E i 191 Solve fax quality Probletis lt csenacascctrrewauncassetoenmsedane svadeaesnia davoenen ede eataaudadseiaaneam manera 192 Check the scanner glass for dirt and smudges cccceeeccceeseeneeeeeeeeneeeeeeeetseeeneaeeees 192 Check the send fax resolution setting cccccccceeesceeeeeeeseeeeeseeseeeeeeeseeeeeessaseeeeeseaeees 193 Optimize for text or pictures ty sai weirs eben avtotta ks diaiebe shied eluaceut
137. nt dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 2 From the software program select the Print option Select the driver and then click Properties or Preferences Change the default settings for all print jobs 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers
138. nt to File Manual duplex ag Page range Copies All Number of copies 1 es Current page Selection Pages rH F Collate Enter page numbers and or page ranges H E separated by commas For example 1 3 5 12 Zoom g Pages per sheet 1 page z z Print what Document Print All pages in range Scale to paper size No Scaling te Tk Document Properties a Advanced Printing Shortcuts Paper Quality Ee Fetes 5 vices Document Options E Print on both sides manually Flip pages up Layo Oft Pages per sheet 1 page per sheet 5 Print page border Right then Down Orientation Portrait Landscape E Rotate by 180 degrees O l m Het TP See Document Properties j esm Advanced Printing Shortcuts Paper Qualty Etfects Finishing Services Document Options E Print on both sides manually Flip pages up Jet layou Off Pages per sheet 1 page per sheet Print page border ge order Right then Down Orientation Portrait Landscape E Rotate by 180 degrees tavent ENWW Select the paper type Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Pape
139. nting Pe Bx niche Letter x Paper source Factory Defaults Automatically Select im Pages per sheet lt Envelopes Leao persh Pint on both sides No z ooklet Printing 2 o Paoa e Unspecified z Cardstock Heavy Orientation o z Portat x Save As Delete Reset lavaat ads Genel mh atte aE Document Properties sm Advanced Printing Shortcuts Paper Qualty Elfects Finishing Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts General Everyday Printing m C Pa Factory Defaults Automatically Select x ges patent Envelopes LABOR ROL SHO eT Pink co both sides Yes fip over 5 ooklet Printing Se Uinpaciiad aaam Cardstock Heavy Orientation Portat z Save s C Delete Reset lavans ox _ __ Cancel ENWW Create a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Printing Shortcuts tab 4 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut or if you select a different shortcut all your adjustments are lost ENWW Print Printer Name Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1
140. oduct power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Description The product has experienced an error with one of the internal sensors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 55 X Error Description The product has experienced an internal error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan Error Turn off then on Description The product has experienced a problem with its internal fan 158 Chapter 8 Solve problems ENWW Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support
141. of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Fax storage is full Canceling the fax send During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Cancel the current job Turn the product off and then turn it on again Try sending the job again If the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs 112 Chapter 6 Fax ENWW Control panel message No dial tone Description The product could not detect a dial fone Recommended action Check for a dial tone on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into th
142. oll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts ENWW Restore the factory set defaults 155 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 156 Chapter 8 Solve problems ENWW Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to prin
143. om the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Fax Reports button Touch the Fax Error Report button and then touch the printing option that you want to use Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button Change the fax speed The fax speed setting is the modem protocol that the product uses to send faxes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is Fasi V 34 108 Chapter 6 Fax ENWW You should change the set
144. on changing Mac 43 changing Windows 34 page sizes scaling documents to fit Mac 43 scaling documents to fit Windows 38 pages per sheet 42 selecting Windows 32 paper fax autoreduction settings 90 jams 166 ordering 216 pages per sheet 42 selecting 180 supported sizes 10 supported types 12 paper jams See jams paper pickup problems solving 166 paper sizes copy settings 64 selecting Mac 47 selecting Windows 45 selecting custom sizes Mac 47 selecting custom sizes Windows 45 paper types copy settings 64 selecting Mac 43 selecting Windows 35 paper covers printing Mac 43 printing Windows 36 part numbers optional Tray 3 216 toner cartridge 216 USB cable 216 pauses inserting 82 PBX faxing 94 PCL font list 6 phone book fax adding entries 98 deleting all entries 78 phones receiving faxes from 76 104 phones downstream sending faxes from 100 polling faxes 92 portrait orientation changing Mac 43 changing Windows 34 ports locating 3 power down delay setting 141 prefixes dial 82 presets Mac 41 print drivers choosing 181 Index 219 220 print drivers Mac changing settings 24 settings 41 print job canceling Mac 47 canceling Windows 45 print quality improving 177 printer driver Windows supported 20 printer drivers Mac settings 41 printer drivers Windows changing settings 22 printing from USB storage accessories 52 product reports 6 settings Mac 41 printing
145. on both sides manual settings Windows 30 private receive 91 problem solving no response 197 slow response 198 protocol settings fax 108 PS font list 6 pulse dialing 83 R Readiris OCR software 74 rear door locating 3 receiving faxes answer mode setting 87 autoreduction settings 90 blocking 88 error report printing 108 from extension phone 76 polling 92 reprinting 103 reprinting faxes 90 ring patterns settings 89 rings to answer settings 88 stamp received setting 91 when you hear fax tones 104 recycling supplies 145 redialing automatically settings 83 Index reducing documents copying 59 replacing toner cartridge 146 reports Configuration Report 6 Demo Page 6 Menu Structure 6 Network Summary 6 PCL Font List 6 PCL6 Font List 6 PS Font List 6 Service Page 6 Supplies Status 6 Usage Page 6 Reports menu 6 reports fax error 108 printing all 107 reprinting faxes 90 103 resize documents copying 59 Mac 43 Windows 38 resolution fax 84 restoring factory set defaults 155 ring patterns 89 ring tones distinctive 89 rings to answer setting 88 S scale documents Mac 43 Windows 38 scaling documents copying 59 scanner glass cleaning scanning from HP Scan software Mac 69 from HP Scan software Windows 68 OCR software 74 to email setup 71 to network folder setup 71 TWAIN compliant software 74 WIA compliant software 74 182 186 192 sending faxes billing codes 85 canceling 93 confir
146. on or try a different server or port Check this setting with your system administrator or Internet Service Provider If the SMTP server requires authentication make sure a valid user name and password are used If the SMTP server uses an authentication method that is not supported try a different server Check this setting with your system administrator or Internet Service Provider The email failed Verify that email addresses entered are correct If the size of the email was too large send fewer pages or reduce the scan resolution Unable to scan If you are prompted for a PIN enter the correct PIN for the outgoing profile Make sure at least one email address is selected in the To field 190 Chapter 8 Solve problems ENWW Solve scan to network folder problems If scan to network folder problems occur try these solutions e Make sure this feature has been set up If this feature has not been set up use the setup wizard in the HP Device Toolbox Windows or HP Utility for Mac OS X software to set it up e Make sure the Scan to Network Folder feature is enabled If it has been disabled enable the feature through the HP Device Toolbox Windows or HP Utility for Mac OS X software e Make sure the product is connected to a network The scan failed e Make sure the network path is in the correct format host share path and the folder exists e Make sure the network directory is readable and writeable e Ifyou are
147. on your computer For Windows click Start click Run and then type cmd b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Print a configuration page Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e System Setup e Self Diagnostics 3 Touch the Run Network Test button to start the test The product prints a test page that shows test results 206 Chapter 8 Solve problems ENWW Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can di
148. one must be connected to the product telephone port A 1 Load the document into the document feeder 2 From the Home screen on the product control panel touch the Fax button 3 Pick up the handset of a telephone that is connected to the same line as the product Dial the fax number by using the telephone keypad 4 When the recipient answers instruct the person to start the fax machine 5 When you hear the fax tones touch the Start Fax button on the control panel wait until Connecting appears on the control panel display and then hang up the telephone Send a fax with confirmation You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number 1 From the Home screen on the product control panel touch the Setup X button Touch the Fax Setup menu 2 3 Touch the Advanced Setup menu 4 Scroll to and touch the Confirm Fax Number button and touch the On button 5 Send the fax Schedule a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people When this procedure is completed the product scans the document into memory and then returns to the Ready state ye NOTE Ifthe product cannot transmit the fax at the scheduled time that information is indicated on the fax error report if that option is turned on or recorded in the fax activity log The tran
149. oner cartridge do not expose it to light for more than a few minutes ENWW Store and recycle supplies 145 Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life you are prompted to order a replacement You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality 1 Open the toner cartridge door and then remove the toner cartridge 2 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 146 Chapter 7 Manage and maintain ENWW 3 Grasp both sides of the toner cartridge and distribuie the toner by gently rocking the cartridge CAUTION Do not touch the shutter or the surface of the roller 4 Bend the tab on the left side of the cartridge until the tab breaks loose Pull the tab until all the tape is removed from the cartridge Place the iab and tape in the toner cartridge box to return for recycling 5 Align the toner cartridge with the tracks inside the product insert the toner cartridge until it is firmly seated and then close the toner cartridge door 6 Installation is complete Place the used toner cartridge in the box in which the new cartridge anne See the enclosed recycling guide for recycling instructions ENWW Replacement instructions 147 Memory This product includes a memory panel that will accept the following third part
150. ontrol panel cccccseeeeseteeeeeeeeeeeeees 115 The Communication error message APPEOIS eeeeeeeceeceeeeeeeeees 115 Wo dialtone saini a E re N 115 The Fax is busy message appeors ssssssseiisoeesesrssseeetrrtse eese 116 The No fax answer message appears cceeeeeceeeeeseeeeetteeeeees 116 Document feeder paper jam ccccccccceeseeeceeeeteecesseeeeeeeeeees 117 The Fax storage is full message appears ceeeeeeeeeeeeeteeeeeeees 117 Scanner GLEN ose e ora E E A I E E 117 The control panel displays a Ready message with no attempt to send the fax 118 The control panel displays the message Storing page 1 and does not progress beyond that message occ cessaesdvie aay cid edraradoadhace bende vadestwigevadenruends 118 Faxes can be received but not sent ccccceesescceesccecaescceusecceaesceceasceees 118 Product is password protected 1s on ecdvvoases solv oncatennaeda youn ant eateadn aduidrnadec ang 119 Unable to use fax functions from the control panel ccceeseeeeeeeeeeeeees 119 Unable to use speed dials 2nvteuntacts olaiinweand ae eee 119 Unable to use group dials ccs sstagsysaeecanenensenceusdeameceaaasuanceatecads sanebilesuiavog 119 Receive a recorded error message from the phone company when trying to SETI Ko Mo h oa sive cana ens euler cates aes unten a kad tnda ber teen ommouiannUting A 120 Unable to send a fax when a phone is connected to the product
151. oor release button 9 Color touchscreen control panel 2 Chapter 1 Product introduction ENWW Product back view _ o 7 1 Rear jam access door latch 2 Straightthrough paper path door 3 Hi Speed USB 2 0 port 4 Network port 5 Fax and telephone ports 6 Power connection 7 Slot for a cable type security lock Serial number and model number location The serial number and product model number label is on the back of the product ENWW Product views 3 Control panel layout 1 Wireless light indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network HP LaserJet Pro 400 MFP M425dw only 2 Touchscreen display 3 Attention light indicates a problem with the product 4 Ready light indicates the product is ready 5 Help button and light provides access to the control panel help system 6 Right arrow button and light moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature 7 Cancel button and light clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 8 Back button and light returns to the previous screen NOTE This button illuminates only when the current screen can use this feature 9 Le
152. option 2 Inthe Printer menu select this product 3 Inthe Copies amp Pages menu click the Page Setup button 4 Click the icon that represents the page orientation that you want to use and then click the OK button 5 Click the Print button Select the paper type Mac OS X 1 On the File menu click the Print option In the Printer menu select this product 2 3 Open the Finishing menu 4 Select a type from the Media type drop down list 5 Click the Print button Print a cover page Mac OS X 1 On the File menu click the Print option 2 Inthe Printer menu select this product 3 Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button 4 Inthe Cover Page Type menu select the message that you want to print on the cover page E NOTE To print a blank cover page select the standard option from the Cover Page Type menu 5 Click the Print button Scale a document to fit page size Mac OS X 1 On the File menu click the Print option 2 In the Printer menu select this product ENWW Print tasks for Mac OS X 43 3 Open the Paper Handling menu 4 Inthe Destination Paper Size area click the Seale to fit paper size box and then select the size from the drop down list 5 Click the Print button Create a booklet Mac OS X 1 On the File menu click the Print option In the Printer menu select this produc
153. orks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour The product does not print after the wireless configuration completes 204 1 2 3 4 5 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Verify that you can open the product HP Embedded Web Server from a computer on the network Chapter 8 Solve problems ENWW The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 Make sure that the router or product connects to the same network that your computer connects to 2 Print a configuration page 3 Comp
154. oth fax and voice calls with an Two rings more than the answering machine or computer attached answering machine or computer voicemail voicemail To set or change the number of rings to answer use the following steps 1 From the Home screen on the product control panel touch the Setup 3X button Touch the Fax Setup menu 2 3 Touch the Basic Setup menu 4 Touch the Rings to Answer button 5 Use the keypad to enter the number of rings and then touch the OK button Set distinctive ring Ring pattern or distinctive ring service is available through some local telephone companies The service allows you to have more than one telephone number on a single line Each telephone number has a unique ring pattern so that you can answer voice calls and the product can answer fax calls If you subscribe to a ring pattern service with a telephone company you must set the product to answer the correct ring pattern Not all countries regions support unique ring patterns Contact the telephone company to determine if this service is available in your country region ee NOTE If you do not have ring pattern service and you change the ring pattern settings to something ENWW other than the default AIl Rings the product might not be able to receive faxes The settings are as follows e All Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce a single ring
155. ouch the Billing Codes button and then touch the On button Use billing codes 1 Load the document in the document feeder or on the scanner glass 2 From the Home screen on the product control panel touch the Fax button 3 Enter the fax number or select a speed dial or group dial entry 4 Touch the Start Fax button 5 Enter the billing code and then touch the OK button Print the billing code report The billing code report is a printed list of all the fax billing codes and the total number of faxes billed to each code E NOTE After the product prints this report it deletes all billing data 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button ENWW Configure send fax settings 85 3 Touch the Fax Reports button 4 Scroll to and touch the Print Billing Report button 86 Chapter 6 Fax ENWW Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in the memory The product then dials the fax number that you have specified and sends the fax If the product cannot forward a fax because of an error for example the number is busy and repeated redial attempts are unsuccessful your product prints the fax If the product runs out of memory while receiving a fax it terminates the incoming fax and only forwards the pages and partial pages that ha
156. out power applied Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network The following product features prevent virus transmission e No direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e The internal firmware cannot be modified through the fax connection e All fax communications go through the fax subsystem which does not use Internet data exchange protocols ENWW Use fax 95 Fax from the flatbed scanner 1 Place the document face down on the scanner glass 2 From the Home screen on the product control panel touch the Fax button 3 Use the keypad to type the fax number Touch the Start Fax button The product prompts you to confirm that you are sending trom the scanner glass Touch the Yes button 6 The product prompts you to load the first page Touch the OK button 7 The product scans the first page and then prompts you to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages 8 When you have scanned the last page touch the No button at the prompt The product sends the fax 96 Chap
157. owing steps 1 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Basic Setup menu Scroll to and touch the Time Date button Select the 12 hour clock or 24 hour clock Use the keypad to enter the current time and then touch the OK button Select the date format Use the keypad to enter the current date and then touch the OK button PS SS eS ee Touch the Fax Header menu 10 Use the keypad to enter your fax number and then touch the OK button Ey NOTE The maximum number of characters for the fax number is 20 11 Use the keypad to enter your company name or header and then touch the OK button Ey NOTE The maximum number of characters for the fax header is 25 Use the HP Fax Setup Wizard If you did not complete the fax setup process at the time you installed the software you can complete it at any time by using the HP Fax Setup Wizard 1 Click Start and then click Programs 2 Click HP click the name of the product and then click HP Fax Setup Wizard 3 Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings Use special characters in fax headers When using the control panel to enter your name in the header or to enter a name for a one touch key speed dial entry or group dial entry touch the 23 button to open a keypad that contains special characters ENWW Configure the fax time date and header 77
158. paper that meets HP specifications Store paper unopened in its original packaging 3 Use the product in an area that meets the environmental specifications for this product Interpret control panel messages 163 Print failure press OK If error repeats turn off then on Description The product cannot process the page Recommended action Press the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open Description The product rear door is open Recommended action Close the door Remove shipping material from toner cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace black cartridge Description The toner cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at Very Low mode will not be considered to be defects
159. pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern To change ring patterns for call answering complete the following steps 1 From the Home screen on the product control panel touch the Setup N button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Touch the Distinctive Ring button and then touch the name of an option Configure receive fax settings 89 Set notification for new fax received to computer Use the HP Digital Fax Setup Wizard software to set up this feature To start the software program from the Windows Start menu navigate to the program group for this product and then click the Digital Fax Setup Wizard item Use the software to set up alerts for digital fax jobs Use autoreduction for incoming faxes If the fit to page option is turned on the product automatically reduces long faxes up to 75 to fit the information on the default paper size for example the fax is reduced from legal to letter size If the fit to page option is turned off long faxes print at full size on multiple pages The factory set default for incoming fax autoreduction is On If you have the Stamp Faxes option turned on you might also want to turn on autoreduction This reduces the size of the incoming faxes slight
160. r located inside the Hardware and Sound folder for Windows Vista and Windows 7 double click the product icon This opens the standard Microsoft WIA Wizard which enables you to scan to a file Scan by using optical character recognition OCR software The Readiris OCR program is included on a separate CD that shipped with the product To use the Readiris program install it from the appropriate software CD and then follow the instructions in the online Help 74 Chapter 5 Scan ENWW 6 Fax ENWW Connect fax to a telephone line Set up fax with a telephone answering machine Set up fax with an extension phone Setup for stand alone fax Configure the fax time date and header Use special characters in fax headers Use the phone book Configure send fax settings Configure receive fax settings Set fax polling Use fax Solve fax problems 75 Connect fax to a telephone line A Connect the telephone cable to the line port 9 on the product and to the telephone jack on the wall The product is an analog device HP recommends using the product on a dedicated analog telephone line ye NOTE Some countries regions might require an adapter to the phone cord that came with the product Set up fax with a telephone answering machine e Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set e If an
161. r another phone line e Try a different phone cord e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a From the Home screen on the product control panel touch the Setup 3X button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction feature to prevent automatic error correction E NOTE Turning off the Error Correction feature can reduce image quality a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting e Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number a Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu c Open the Fax Activity Log menu d Select the Print Log Now option e Ifthe error persists contact HP See www hp com support im425series or the support flyer that came in the product box The Fax storage is full message appears e Turn the product off then on e Print all of the faxes and then have the sender resend the fax e Ask the sender to divide a large fax job into smaller sections and then fax them individually 124 Chapter 6 Fax ENWW e Make sure that the resolution of the sending f
162. r other network settings are incorrect NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again 202 Chapter 8 Solve problems ENWW The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows clic
163. r type drop down list click the More option ENWW Print Le X_ Printer Ss E E Status Idle 5 fib Enote Type HP LaserJet CM1410 Series PCL 6 Where LPTI Print to file Comment Manual duplex Page range Copies All Number of copies f Lal Current page Selection Pages 7 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document 7 Zoom Pages per sheet 1 page Print All pages in range lz Scale to paper size No Scaling m le teem Document Properties i tx Advanced Printing Shortcut Paper Gualty fects Finishing Services Paper Options Paper sizes 8 5 x 14inches Legal x Paper source Automatically Select Paper type Unspecified Print Quality Special pages overs FastRes 1200 3 Print pages on different paper El EconoMode May Save Print Cartridges 0 eel Document Properties fi x Advanced Printing Shortcuts Paper Quality Effects Finishing Services Paper Options Paper sizes Legal Paper source Automatically Select Paper type Unspecified H Rie FastRes 1200 X Print pages on different paper E EconoMode May Save Print Cartridges Print tasks for Windows 35 5 Select the category of pap
164. re the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Prevent paper jams 166 To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is
165. receive faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e If you are using a phone line splitter remove the splitter and set up the phone as a downstream phone e Make sure the phone is hung up e Make sure the phone is not being used for a voice call when faxing No dial tone e If using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone Cannot send or receive a fax on a PBX line e If you are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product Solve general fax problems e Faxes are sending slowly e Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retry sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turn off the Error Correction setting Open the Setup Menu menu b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting Ey NOTE This can reduce image quality e Use white paper for the original Do not use colors such as gray yellow or pink 126 Chapter 6 Fax ENWW e Increase the Fax Speed setting Open the Setup Menu menu b
166. remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Chapter 8 Solve problems ENWW Clear jams Jam locations Jams can occur in these locations 1 Document feeder 2 Output bin 3 Rear door 4 Tray 1 3 Tray 2 6 Optional Tray 3 Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed ENWW Clear jams 167 Clear jams from the document feeder 1 Turn the product off 2 Open the document feeder cover 3 Gently pull the jammed paper out 168 Chapter 8 Solve problems ENWW 4 Close the document feeder roller assembly and then close the document feeder cover 5 Open the scanner lid If paper is jammed in the scanner lid gently pull it out Clear a jam in Tray 1 Ey NOTE If the sheet tears remove all fragments before resuming printing ENWW Clearjams 169 1 If you can see the jammed sheet remove the jammed sheet by pulling it straight out 2 Ifyou cannot see the jammed sheet open the print cartridge door and then remove the print cartridge 170 Chapter 8
167. ridge part numbers 216 replacing 146 supplies status page 6 ENWW cartridges non HP 216 recycling 145 storage 145 checklist fax troubleshooting 105 cleaning glass 182 186 192 paper path 178 collating copies 57 configuration page 6 contrast settings copy 62 fax 84 control panel buttons and lights 4 help 156 Home screen 4 locating 2 menu map printing 6 message types 157 messages troubleshooting 157 Reports menu 6 copying collation 57 contrast adjusting 62 double sided 58 draftmode 63 enlarging 59 light dark settings 62 multiple copies 55 multiple page originals 56 paper size and type 64 quality adjusting 61 reducing 59 restore default settings 66 set new default settings 65 single copies 54 counterfeit supplies 216 custom size copies 59 D darkness contrast settings copy 62 fax 84 default copy settings changing 65 restoring to factory settings 66 default gateway setting 133 defaults restoring 155 delaying fax sending 100 deleting faxes from memory 93 dial tone detection settings 82 dialing from a telephone 100 pauses inserting 82 prefixes inserting 82 redialing automatically settings 83 tone or pulse settings 83 distinctive ring settings 89 document feeder jams 168 door release locating 2 dots per inch dpi fax 84 dpi dots per inch fax 84 draft mode copying 63 drivers changing settings Mac 24 changing settings Windows 22 presets Mac 41 settings Mac 41
168. rnet access to upgrade firmware o Resend the fax Solve fax problems 105 4 Verity that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e If using a VolP service change the Fax Speed setting to Slow V 29 or disable Fast V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e If using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another since these filters can be defective 6 If the error persists find more detailed problem solving solutions in the sections that follow this one 106 Chapter6 Fax ENWW Fax trace report A fax T 30 trace report has information that can help resolve fax transmission problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Print T 30 Trace button and then touch the Now button
169. rowser Ey NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the Sean tab to set up the feature ENWW Set up scan to network folder and scan to email features 71 Scan to a network folder Use the product control panel to scan a file to a folder on the network NOTE In order to use this feature the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Scan button 3 Touch the Scan to Network Folder item 4 In the list of network folders select the folder to which you want to save the file 5 The control panel screen displays the scan settings e If you want to change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step 6 Touch the Scan button to start the scan job 72 Chapter 5 Scan ENWW Scan to email Use the product control panel to scan a file directly to an email address The scanned file is sent to the address as an email message attachment NOTE In order to use this feature the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server ENWW 1 2 3 4 5 Load the document onto
170. s received The factory set default for stamp received faxes is Off NOTE Turning on the stamp received setting might increase the page size and cause the product to print a second page fy NOTE This option applies only to received faxes that the product prints 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Stamp Faxes button and then touch the On button Set the private receive feature ENWW When the private receive feature is active received faxes are stored in memory A password is required to print the stored faxes 1 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu 2 3 Touch the Advanced Setup menu 4 Scroll to and touch the Private Receive button and then touch the On button 5 If you have not already set a system password the product prompts you to create one Ey NOTE The system password is case sensitive a Touch the OK button and then use the keypad to enter the system password b Touch the OK button confirm the password by entering it a second time and then touch the OK button to save the password Configure receive fax settings 91 Set fax polling If someone else has set up a fax to be polled you can request that the fax be sent to your product This is known as polling another machine 1
171. s line of a Web browser Ee NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the Settings tab and click the Security link fy NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button 4 Type the new password in the New Password box and in the Verify password box 5 At the bottom of the window click the Apply button to save the password 140 Chapter 7 Manage and maintain ENWW Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge E NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Click the EeonoMode check box Set the sleep delay 1 From the Home screen on the product control panel touch the Setup 3X button 2 Op
172. sbxnsdvangacmdeasncmataven 22 Priority for changing print job settings v ntcissianicainutdoneiounbieeeianebamonkteaonheanenuinenairmnbeanabes 22 Change the settings for all print jobs until the software program is closed seeeees 22 Change the default settings for all print jobs ccccceceeeeeceeeeenteeeeeeeeeeeeenseeeeeeteeeeees 22 Change the product configuration settings s siicaiesacaisscssnietaatiienionnnennbiebsaunescowmunvnawnnnen 23 Change print job settings Mac OS X ssieci csserenusavenenoinncnlernstelstanvnunduetanantatindaventeiepantnnaltica teiiadraten 24 Priority for changing print job settings 5 0 c0cssesswser lt vosoensennsevaesniovssansecesssnaseaniexcasaracs 24 Change the settings for all print jobs until the software program is closed ceeeee 24 Change the default settings for all print jobs cccccccceceesseeeeenteeeeeeeneeeenteeeeeeteeeeees 24 Change the product configuration settings ccccseseceeeeseeeeeeeeeeeeaeeeeeeaeeeeenneeeenaaes 24 Print tasks for Windows csiis deinen ane ho gna a Rndag dee sad dined ns 26 ENWW iii Use a printing shortcut Windows csicccccmeccosssressdateverestpetannnavnnsiindeabntenpeusnemennsiianseenes 26 Create a printing shortcut Windows oj cssiccsssrscensserdorsvaerseresenteopvicnsnnes ceentierdunntbonneys 27 Automatically print on both sides with Windows cccsescceeeeeeeceeeeeeeeeeeeetteeeeeneeees 29 Manually print
173. screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button 80 Chapter 6 Fax ENWW 4 Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete 6 Touch the OK button to confirm the deletion ENWW Use the phone book 81 Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing Pauses are often needed when dialing internationally or connecting to an outside line Special symbol Button Description Dialing pause Y The Redial Pause button is available on the control panel keypad for l Basal entering a fax number You can also touch the comma button to insert a dialing pause Pause for dial tone W The W button is available only when you are entering the fax number for a j phone book entry This character causes the product to wait for a dial tone before dialing the remainder of the telephone number Hook flash R The R button is available only when you are entering the fax number for a phone book entry This character causes the product to insert a hook flash Set a dialing prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software The maximum number of characters for a dial prefix is 50
174. se pages will have acceptable print quality When the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped ENWW Print when a toner cartridge is at estimated end of life 143 When the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement 144 Chapter 7 Manage and maintain ENWW Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it A CAUTION To prevent damage to the t
175. seeresseresseersseeressee 211 When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is SElECIE daw dcvscrescsusaied ysesaneeadadeanhsanaeteirtanrvadessncenens 211 You are using a generic print driver when using a USB connection ssseeeeeeeeseeeeeee 211 Remove software Windows ca ucuig tore acca cute rior wsmentan weet uscaetas ornate caval amen tate alot net NNer 212 ENWW Remove software Mac OS X sies gscecucncainenanosivadavadayansennjencedactensrininnnbosaivnceiedgussnauedanebeatiunidancndeede 213 9 Supplies and accessories ssisssssssssscocecssssaasseiccceascscscadeasdesseseuccddeccssaasadencsntoncsssavensudescaxeueds 215 Order parts accessories and supplies ces siusevesdenenedsvevs pnevensrsdvenauevesnsacexcdoddannsadshevsneteedupea pnd 216 HP policy on non HP supplies oc ssmhieapnceasacosacnsdnasevedeansaoheumhdsanpeendemandwsnauehataaeabacevobawiniainneanees 216 HP anticounterfeit Web site acchitacnave santo iinntacyiaesdetom riders dnsino isles pne wlio aide nena letaediniae ie lait 216 WHO e E E E E E E E EE E E 217 ENWW xiii xiv ENWW 1 Product introduction e Product views e Print product reports e Printer sharing disclaimer ENWW Product views Product front view o o 1 Document feeder 2 Dual head scanner 3 Output bin 4 Walk up USB port 5 Power button 6 Tray 2 7 Tray 1 8 Front d
176. sevcisedonstessasonercevendravaciadonst vobavedssborssmsuonevcaseverstecaoudin 93 Use fax on a DSL PBX or ISDN Systemic se sceos stusctagertavseeveamrveved a ecaeamtened a cewenden 94 BSb T es A BLE EA 94 PBX oinaan naa e ara a E a a a eie t aa aena aea 94 SDN a e Cin eter er nen terete tr cnn tr es 94 Use fax on a VolP Services ire a aa aT a aa tates reece erate et aides uct Neat ta ey Lata at 95 Fax memory contents are retained when there is a loss of power ceeeeeceeeeeeeeeeeteees 95 Security issues when connecting internal networks to public phone lines eee 95 Fax from the flatbed scatter crchevs tan eiaetsseva wait ae oe eke ere aa ean nae aee 96 Fax from the document feeder wisi ciseccissnsinainsdonereniatedssihvs csduatouranneavadabonsebornwensuouyeaeen 97 Use speed dials and group dial entries cccccceeeeesscceceeeeeeeeeeenneeeeeeeeeeeseensnneeeeeeees 98 Send a fax from the software austere hein eres eu eee tira oon ance cee ria iaeutenates 98 Send a fax by dialing from a telephone connected to the fax line ceeeeseeceeeteeeeeees 100 Send a fax with confirmation savesde tras ehccreutatvoncd aeeutewentotvas museiaruiadet met meereina ones 100 Schedule a fax to be sent leternein wander iin aea one rama 100 ENWW ENWW Send a fax combining an electronic and paper document cccccseeeeeeesteeeeeeteeees 101 Use access codes credit cards or calling cards ccceceeeeeeeee
177. sic Setup menu d Open the Dia Prefix menu e Select the On setting Unable to use group dials ENWW Make sure that the fax number is valid If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Dia Prefix menu Select the On setting Set up all entries in the group with speed dial entries a b c Open an unused speed dial entry Enter the fax number for the speed dial Touch the OK button to save the speed dial Solve fax problems 119 Receive a recorded error message from the phone company when trying to send a fax e Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling e If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number a From the Home screen on the product control panel touch the Setup 3X button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting E NOTE To send a fax without a prefix when the Dial Prefix option is turned on send the fax manually e Send a fax to an international number If a prefix is required manually d
178. smittal might not be initiated because the fax sending call is not answered or because a busy signal stops the redial attempts If a fax has been scheduled to be sent at a future time but it requires updating send the additional information as another job All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes 100 Chapter 6 Fax ENWW 1 Load the document into the document feeder 2 From the Home screen on the product control panel touch the Fax button 3 Touch the Fax Menu button 4 Touch the Send Options button 5 Touch the Send Fax Later button 6 Use the keypad to enter the time of day to send the fax Touch the OK button 7 Use the keypad to enter the date to send the fax Touch the OK button 8 Use the keypad to type the fax number Touch the OK button The product scans the document and saves the file in memory until the designated time Send a fax combining an electronic and paper document Use the HP Send Fax software to set up this feature To start the software program from the Windows Start menu navigate to the program group for this product and then click the HP Send Fax item Use the software to combine the documents into a single fax job Use access codes credit cards or calling cards To use access codes credit cards or calling cards dial manually to allow for pauses and dialing codes Send faxes internationally To send a fax to an
179. srupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network ENWW Solve wireless network problems 207 Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software 3 If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints 1 Print a configuration page and verify the product functionality 2 Verity that all of the cables are correctly seated and within specifications This in
180. ssssenneseseseseeotseseeesentrsrsterssetrsstttsssetresetrtrsstossrenrsrstesnsetrense nna 49 Use TAP Pii iat sirrien en ee ee E E A AA E E EE EO A 50 MISS MIn III stiencstaaemsbbuaiebnctuairaaatsdeuobbensnteinbtanasanbetatelneianioa suai EAE E E 51 Walkup USB Printing ct sacar tnie ie E e E EE E E 52 E O TE koa onsed onsen oasee sues nsawesostesoaessssewesne 53 PAS er single Copy vis cccsaorisecratatrawbacirnnianie t er REEE ENERET EEE n SAAREN EE EAE RTE 54 Make multiple copies odisccp wave vt opel el Dl ib il ba pee ova ete Whine dies 55 Copy a multiple page original pcctcictnssiciesvantnsisacecanewotsdectacaciuracdeatdaqesanetauaveeiendinenaeeradaciann 56 Collate a copy job i navvnacarscepaavedaudnvonsveravatetesannesaermhanaventeseuinia torisameb heeds acaxebuanhinapieeenets 57 ENWW ENWW Copy on both sides duplex shicvsaiiencncansv orunedseaasiuanaelasi chip bediniaha daaieesiesiataedldnaitd beng gasteistesair sbnehielatvasanans 58 Reduce or enlarge a copy anita nian onan ore Maram anneenen 59 Copy identification Cards sintasi anin e E E A E EE EE AE ET 60 Optimize copy qualify eee een ane ene ere ene teen ae ere een E EAE er eer vee ave 61 Adjust the lightness or darkness for copies ccs sccrsevnserseactnas ston steeadehevteennsendavnntorsvneraventenerien 62 Copy in draft Mode merrer tg ellen oranda bea E E e E E E aS 63 Set the paper size and type for copying on special paper ceccceceeeseeeeeeeeeeeeeeeesnseecenteeeeenses 64 Se
181. svacds toe ssessspdoussseueres sees succssusedeaseseacereen suse 75 Connect fax to a telephone line 20 ncsdeniudcaceuvactenievnmeaioenrnerioneeeniaemnuanntyid adenine auenenidannen 76 Set up fax with a telephone answering machine cccccceeeseeeeeneeeeeeeeceeeeeaeeeeeseaeeeeeeeteeeneaaes 76 Set up fax with an extension phone s2 ctjeuddteonsnsenqamndctions sued hems ahesitdneamannwanidnaguted oxSdatabdaubingdeaeqndbeeves 76 Setup for stand al ne fax siiesonssiinorienn n aE eee ean 76 Configure the fax time date and header cccessecceeeneceeeeneeeeenseeeeeeeeeseeeeeseeeeeeeeeeeeeteeenes 77 Use the control panel sciscsasincnesmanianeseaahidudednanacnetaduiaudndenasadncbenoneteamaneaneass aadebilonetevatunn 77 Use the HP Fax Setup Wizard ss ssssssssnnesssseesseeessreressstrsrttrsssettrssreersreersrrerssseererene 77 Use special characters in fax headers vivsescsisnssvcuevwvdaintalenicrmnecsanisanivassiviedice neninesnm cedar nese eenennlntiiil 77 Use th phone book aariin nn E ERE E EREEREER A E 78 Use the control panel to create and edit the fax phone book cccecceceseeeeeetteeeeeneees 78 Delete phone book entries a cinisnvsse derunesiierieiliien witiniiiidibilexcnivinlenendniihalan Neen hetibliadniiinkiaies 78 Create and edit speed dial entries cccecceeesecceesseeeeeneeeeenseeeeeseeeeeeeeeseseeeeeseeess 79 Delete speed dial entries sci rscaiivacerscsmneeenarunnn ee eRem 80 Create and edit group dial
182. t Open the Manual Duplex menu Click the Manual Duplex box Open the Booklet Printing menu Click the Format Output as Booklet box and select a binding option Select the paper size roe ee a oe Click the Print button 44 Chapter 3 Print ENWW Additional print tasks Windows Cancel a print job Windows 1 If the print job is currently printing cancel it by pressing the Cancel X button on the product control panel NOTE Pressing the Cancel X button clears the job that the product is currently processing If more than one process is running pressing the Cancel gt lt button clears the process that currently appears on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window rightclick the print job that you want to cancel and then click Cancel gt Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and then click Can
183. t copying Chapter 4 Copy ENWW Reduce or enlarge a copy 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then touch the Reduce Enlarge button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying ENWW Reduce or enlarge a copy 59 Copy identification cards Use the ID Copy feature to copy both sides of identification cards or other small size documents onto the same side of one sheet of paper The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again The product prints both images at the same time 1 Load the document onto the rear left corner of the scanner glass 2 From the Home screen on the product control panel touch the Copy button 3 Touch the ID Copy button Touch the Start Copy button to start copying The product prompts you to place the next page on a different section of the scanner glass 6 Touch the OK button if you have more pages to copy or touch the Done button if this is the last page 7 The product copies all pages onto one side of a sheet of paper 60 Chapter 4 Copy ENWW Optimize copy quality The following copy quality settings are available e Auto Select Use
184. t new default copy settings 5s ccassuessconadaceauaso aes eesuonReexe haben tsluei soenni aar meneame ONO 65 Restore copy default settings casos eivadnsuiinehcnv basses eer bsitpaa china ein dinebattboomlnbeals 66 e E wouee sob su eebinn Sade sie scaweedes sus oveneas snessas sie a dee a T E 67 Scan by using the HP Scan software Windows ccccesscceseeseeeeeeseeeeeeseeeceseeeeeseseeeeeseaseeeeaees 68 Scan by using the HP Sean software Mac OS X to ccviccassssavaccissnceve toncctsteatnnd enatanseaensianeutanivastiness 69 Scan to a USB flash drive pani eraianinenctansavansasoatandsasersnanainnd ilar asinarninieensxebnaennainanane 70 Set up scan to network folder and scan to email features cccceeceeceeseeeeeeeeeeeeeeeseeeeesteeeeensaes 71 Scan to a network folder ircacnnesnsceuasvers vaveniard rahe vetulcapoecpnnsonanuerternaterasantacaea vans ctuanndeslaatabagiveais 72 Scant email eer eee ee ee er ee E eee E ee 73 Scan by using other software cx vsitesvanwinsiiaridisisnsaencevarisnnavesehasilal ene nduntibsina Wend Vescencnlelntanibleine iobvaenidnddsdnts 74 Scan from a TWAIN compliant progreit ciiscccsczcsssandesacducvdenavaneusanreisaearandsvrncncsaraions 74 Sean from a WlA compliant program yixscsnanascorsxasnedansrensormansanoactnnsostvadedsasnsanseunnosannnen 74 Scan by using optical character recognition OCR software e cccceeeseeeeesteeeeeteeeetees 74 Sisadsadesuseevanedvecuisecedevscssscaweceransessvuedsseusessidedec
185. ter 6 Fax ENWW Fax from the document feeder 1 Insert the originals into the document feeder face up NOTE The document feeder capacity is up to 50 sheets of 75 g m 20 lb paper CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder 2 Adjust the paper guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Fax button 4 Use the keypad to type the fax number Touch the Start Fax button ENWW Use fax 97 Use speed dials and group dial entries 1 Load the document into the document feeder or onto the scanner glass 2 From the Home screen on the product control panel touch the Fax button 3 On the keypad touch the fax phone book icon ren aes eee loud a al O Ta Si iu al Luin ad 4 Touch the name of the individual or group entry that you want to use 5 Touch the Start Fax button Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product All other software related topics are covered in the software Help which can be opened from the software program Help menu You can fax electronic documents from a computer if you meet the following requirements e The prod
186. then touch the Manual button 4 Use the numeric keypad to enter the IP address and touch the OK button Touch the Yes button to confirm 5 Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server From the Home screen on the product control panel touch the Network One button to find the product IP address 2 To open the HP Embedded Web Server type the product IP address into the address line of a Web browser Ey NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Open the System tab ENWW Configure IP network settings 133 4 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identify this product Ey NOTE Completing the other fields on this page is optional 5 Click the Apply button to save the changes 134 Chapter 7 Manage and maintain ENWW Link speed and duplex settings Ey NOTE This information applies only to Ethernet networks It does not apply to wireless networks The link speed and communication mode of the print server must matc
187. ting and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 49 Error Turn off then on Description The product experienced an internal error Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 50 x Fuser Error ENWW Description The product has experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support Interpret control panel messages 157 51 XX Error Description The product has experienced an internal hardware error Recommended action Turn the product power off wait at least 30 seconds and then turn the pr
188. ting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen on the product control panel touch the Setup 3X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Fax Speed button and then touch the speed setting that you want to use Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel X button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement Control panel message Description Recommended action Communication error A fax communication error occurred between Allow the product to retry sending the fax the product and the sender or receiver Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or
189. tly into the wall phone port Disconnect all other devices that are connected to the product Verify that the telephone cord is plugged into the correct port on the back of the product Check the phone line by using the fax test a From the Home screen on the product control panel touch the Setup button and then touch the Service menu b Select the Fax Service menu c Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue Verify that the product firmware is current a Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Go to www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option 3 In the For product box type the product model number and then click the Ge button 4 Click the link for your operating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version o If the versions are different download the firmware upgrade and update the firmware on the product following the instructions onscreen 6 NOTE The product must be connected to a computer with inte
190. uch the Redial if No Answer button and then touch the On button Set the redial on communication error option If this option is on the product redials automatically if some sort of communication error occurs The factory set default for the redial on communication error option is On 1 From the Home screen on the product control panel touch the Setup X button P Touch the Fax Setup menu o Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Comm Error button and then touch the On button Set light dark and resolution Set the default light dark contrast setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent The default light dark setting is the contrast that is normally applied to items that are being faxed The slider is set to the middle as the default setting 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Lighter Darker button and then touch one of the arrows to adjust the slider Set resolution settings Ey NOTE Increasing the resolution increases the fax file size Larger faxes increase the send time and could exceed the available memory in the product Use this procedure to change the default resolution for all fax jobs to one of the following settings e Standard This setting provides the lowest quality and the fastest transmission time
191. uch the Web Services button b Touch the Enable Web Services button 2 From the HP Web Services menu touch the Display E Mail Address button to display the product s email address on the control panel 3 Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the symbol You can get this code by printing the Web Services page from the product control panel After you have added your product you will have the option to customize the product email address E NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 4 To print a docum
192. uct and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless netw
193. uct is connected directly to the computer or to a network to which the computer is connected e The product software is installed on the computer e The computer operating system is one that this product supports 98 Chapter 6 Fax ENWW Send a fax from the software The procedure to send a fax varies according to your specifications The most typical steps follow 1 2 3 4 5 Click Start click Programs or All Programs in Windows XP and then click HP Click the product name and then click Send fax The fax software opens Enter the fax number of one or more recipients Load the document in the document feeder Click Send Now Send a fax from a third party software program such as Microsoft Word ENWW 1 Y 2 SS N Open a document in a third party program Click the File menu and then click Print Select the fax print driver from the print driver drop down list The fax software opens Enter the fax number of one or more recipients Include any pages loaded at the product This step is optional Click Send Now Use fax 99 Send a fax by dialing from a telephone connected to the fax line Occasionally you might want to dial a fax number from a telephone that is connected to the same line as the product For example if you are sending a fax to a person whose device is in the manual receive mode you can precede the fax with a voice call to let that person know that the fax is coming E NOTE The teleph
194. up button Touch the Advanced Setup button Touch the Print Duplex button Touch the On button Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls and you hear fax tones when you answer the telephone you can start the receiving process in one of two ways If you are close to the product press the Start Fax button on the control panel If not press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up oy NOTE In order for the second method to work the Extension Phone setting must be set to Yes Receive faxes to a computer Print a stored fax when the private receive feature is on To print stored faxes you must provide the product security password After the product prints the stored faxes the faxes are deleted from memory 1 2 3 4 5 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Print Private Faxes button Use the keypad to enter the product security password and then touch the OK button 104 Chapter 6 Fax ENWW Solve fax problems Fax troubleshooting checklist ENWW Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved For best results during fax problem solving make sure the line from the product is plugged direc
195. upplies summary screen you can print the Supplies Status page 7 Fax button provides access to the Fax feature 8 Apps button provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www hpeprintcenter com 9 Product status 10 Scan button provides access to the scan feature 11 Copy button provides access to the copy feature 12 USB button provides access to the USB Flash Drive menu Product views 5 Print product reports Product reports reside within the product memory These pages help diagnose and solve problems with the product Ey NOTE If the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server From the Reports menu you can print several informative pages about the product 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Reports button 3 Touch the name of the report that you want to print Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes network information when the produ
196. using the default file names for scanned files make sure there are no conflicting file names Remove some of the previously scanned files e Use the IP address instead of the host name Make sure the product and host are connected to the same network e Ifthe network folder is password protected make sure to enter the correct user name and password e Ifa Disk full message displays remove some files from the network folder e Turn the product off and then on Scan again ENWW Solve scan to network folder problems 191 Solve fax quality problems Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner Use the power switch to turn off the product and then unplug the power cord from the electrical socket 2 Open the scanner lid 3 Clean the scanner glass the document feeder 192 strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting Plug in the pro
197. ve been stored in the memory When it is using the fax forwarding feature the product rather than the computer must be receiving the faxes and the answer mode must be set to Automatic From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button 2 3 Touch the Receive Options button 4 Touch the Forward Fax button and touch the On button 5 Use the keypad to enter the fax forwarding number and then touch the OK button Set the answer mode ENWW Depending on the situation set the product answer mode to Automatic TAM Fax Tel or Manual The factory set default is Automatic e Automatic The product answers incoming calls after a specified number of rings or upon recognition of special fax tones e TAM The product does not automatically answer the call Instead it waits until it detects the fax tone e Fax Tel The product answers incoming calls immediately If it detects the fax tone it processes the call as a fax If it does not detect the fax tone it creates an audible ring to alert you to answer the incoming voice call e Manual The product never answers calls You must start the fax receiving process yourself either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1 2 3 To set or change the answer mode complete the following steps 1 From the Home screen on the product control pan
198. y files in a single folder on the USB storage accessory Reduce the number of files in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the file names with characters from a different character set Rename the files using ASCII characters 200 Chapter 8 Solve problems ENWW Solve direct connection problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary ENWW Solve direct connection problems 201 Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled o
199. y font and barcode memory modules Hewlett Packard does not sell these products e BarDIMM Pro Jetmobile e MicrDIMM Pro Jetmobile e TypeHaus Fonts and Barcodes Solutions TypeHaus Inc e Asian Fonts JITCO Ltd e BarDIMM Box Jetmobile e __BarSIMM 1 9 Jetmobile e ElO Hard Disk for LaserJet Series Oberon Service SRL e Ethernet to Token Ring Router ETRR Ringdale e EuroForm Barcode 100 EuroForm A S CAUTION Handling a memory module without wearing a grounded antistatic device might g y gag g damage the module Touch any metal part of the product or other grounded metal before touching the g y p p g g memory module 148 Chapter 7 Manage and maintain ENWW Update the firmware HP offers periodic upgrades to the product firmware You can load the firmware updates manually or you can set the product to automatically load firmware updates Manually update the firmware 1 From the Home screen on the product control panel touch the Setup 3X button 2 Open the following menus e Service e LaserJet Update e Check For Updates Now 3 Touch the Yes button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process Set the product to automatically update the firmware 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e Service e LaserJet Update e Manage Updates e Prompt Before Inst
200. ypes that the product accepts e System Setup Allows you to change the system defaults for the product e Service Allows you to start the cleaning procedure on the product e Product Security Allows you to set or change the product password e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab 136 Chapter 7 Manage and maintain ENWW Tab or section Description Print tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control Provides the ability to change panel default print settings from your computer e PCL5c View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to Provides the ability to change set up Wireless Direct functionality This tab does not appear if the product is directly network settings from your connected to a computer computer HP Web Services tab Use t

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