Crystal MIND Trouble Shooting Guide
Contents
1. error are the following Verify that there are no bubbles in the control well location 4A of the 1 Laboratory panel temperature outside range of 64 4 F o 89 6 F If any of the problems above exist a new panel must be used If the 2 A bubble in the error persists the UV bulb may need to be replaced Contact BD for control well location assistance 4A 3 The UV bulb on the AutoReader has failed 10009 The UV control well This message occurs when the Source Monitor readings from reading a has readings that are almost out of range Please check the control well Location 4A for bubbles The UV bulb on the reader may need to be replaced by a Becton Dickinson Service Representative Your results from your reader are VALID but you must contact BD for assistance regular panel are almost out of range The UV bulb needs to be replaced Contact BD for assistance BD BD Logo and all other trademarks are property of Becton Dickinson and Company 2011 BD Page 3 Error Problem Error Resolution Number Description 10010 The white bulb on the This message occurs when the readings from a regular panel do not reader needs to be replaced by a Becton Dickinson Service Representative have enough variability The white bulb needs to be replaced Contact BD for assistance For a complete list of system error codes see the Crystal MIND User s Manual BD BD Logo and al2. error still persists please contact BD Technical Services at 1 800 638 8663 or email Technical Services bd com International customers contact your BD representative 72 The database of the ID This error can occur when clicking on Batch ID or the ID button or upon engine is corrupt the startup of the Crystal MIND application The ID Engine has returned an application will error to Crystal MIND lerminala s Follow resolution above for error 26 75 An invalid date was Use the short date format configured in your Windows control panel for entered Date Format You must use a to separate month day and year 81 A timeout has occurred The reader may not be turned on or is not connected to the correct com waiting for the port Switch on the power on the back panel of the reader Verify the AutoReader to connection between the com port and the serial cable The proper com respond port may not be specified in Crystal MIND configuration file Refer to the online FAQ document FAQ 14 on how to determine the correct com port setting Refer to section 11 4 of the Crystal Mind User s Guide on how to change the com port setting in the Crystal MIND configuration file The computer may need to be rebooted after the initial configuration of the AutoReader 83 The panel readings This message is displayed when the readings were corrupted when sent received from the from the AutoReader to the Crystal MIND PC Re scanning the panel AutoRe
3. BBL Crystal MIND Troubleshooting Guide Error Problem Error Resolution Number Description Shadow Application The error message Shadow Application Error is sometimes received Error during the installation process If this error occurs an alternate installation method for the Crystal MIND software needs to be executed Click the Alternate Install link on the Crystal MIND website or run the setup exe program in the Alternate Install MIND folder on the CD to install the Crystal MIND software This occurs more frequently with international customers Some panels are not The Crystal MIND system was designed to only show a default of the displaying on the last 30 days worth of panels This value can be increased See section Review Screen 11 2 in the User s Guide for information on how to do this Data is not being The Short Date setup for your computer must have a 4 digit year printed out in the format Refer to the system help for your computer on how to change Recapitulative Report this setting or call BD for assistance The date range of this report requires a 4 digit year to be entered For example you must enter 11 13 2002 instead of 11 13 02 Device Unavailable The reader may not be turned on or is not connected to the correct com port Switch on the power on the back panel of the reader Verify the connection between the com port and the serial cable The proper com
4. ader were should correct the problem corrupted Please re scan the panel 91 The Reference test has The Reference test failed At the end of the message will be information failed that will indicate why the Reference Test failed If the words Visible Failure are displayed prior to a set of numbers then the White lamp failed and will need replacing If the words UV Ref Values are displayed prior to a set of numbers then the UV lamp failed and will need replacing If you feel that the lamp was too new and should not be failing at this point then please send the Crystal MIND error log for evaluation BD BD Logo and all other trademarks are property of Becton Dickinson and Company 2011 BD Page 2 Error Problem Error Resolution Number Description 10007 The UV bulb on the This message occurs when the Source Monitor readings from reading a reader has FAILED and regular panel are out of range must be replaced by a Becton Dickinson Service The UV bulb needs to be replaced Contact BD for assistance Representative Panels cannot be read by the Crystal AutoReader until the bulb has been replaced 10008 The UV control well This message occurs when the UV Control well on the panel has a has readings out of value outside an acceptable range range Possible Verify that the laboratory temperature is within the required range of causes for this panel A 5 lt 64 4 F and 89 6 F
5. l other trademarks are property of Becton Dickinson and Company 2011 BD Page 4
6. port may not be specified in Crystal MIND configuration file Refer to the online FAQ document FAQ 14 on how to determine the correct com port setting Refer to section 11 4 of the Crystal Mind User s Guide on how to change the com port setting in the Crystal MIND configuration file The computer may need to be rebooted after the initial configuration of the AutoReader 26 An error occurred while This error can occur when clicking on Batch ID or the ID button The ID launching the batch identification program Engine has returned an error to Crystal MIND Exit Crystal MIND before proceeding with the possible resolutions Verify that ODBC has been setup correctly Refer to the document How to Verify ODBC Drivers Try running Crystal MIND again If the error still persists proceed below to the next possible resolution Run the Repair_Compress Database Utility in the Crystal MIND Program Group Start gt Programs gt Crystal Mind gt Repair Compress DB Try running Crystal MIND again If the error still persists proceed below BD BD Logo and all other trademarks are property of Becton Dickinson and Company 2011 BD Page 1 Error Problem Error Resolution Number Description to the next possible resolution Using Windows Explorer or File Manager copy the following database files from c crystal database to c crystal Taxonomy mdb Core_id mdb Glue mdb Try running Crystal MIND again If the
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