Home

File

1. ALWAYS WORKING VACMS AND ADAPT YOU CAN NOT CHECK VACMS AT FILE CLEAR YOU HAVE TO GO BACK APPLICATIONS NOT ACCURATE AS APPLICANTS DO NOT UNDERSTANDING WORDING INCOMPLETE APPLICATIONS SYSTEM DOWN ALOT PAPERLESS SYSTEM NOW REQUIRING 26 PAGE RENEWAL DOCUMENT WHY ARE WE NOT USING COMMONHELP RENEWALS SYSTEM WE SHOULD WAIT UNTIL THE APPLICATION PROCESS IS WORKING BEFORE MOVING TO RENEWAL CONVERSION AGENCY HAS ENCOURAGED APPLICANTS TO USE ONLINE SYSTEMS AND THEY ARE NOW WORKING UYSING The system is not user friendly and has numerous unnecessary screens Take income screens for instance WHAT DO YOU WANT The income screens are very confusing and time consuming to try and figure out how to get the correct end result Workers are extremely stressed and aggravated because they have not gotten the training needed to understand and manipulate the system Web X traning amp knowledge center training has not prepared or helped workers to navigate the system Still all the state will offer workers is How can we help you and then post broadcasts expecting workers to figure it out theirself As XXXX is a small agency there have been a significant amount of overtime hours however workers used to leaving when the agency closes have consistently had to stay late half hour to an hour to keep up with their caseloads Middlesex does not begin tabulating overtime Wed Feb 5 2014 4 13 PM Wed Feb 5 2014 2 13 PM Wed Feb 5 2014 1 52 PM
2. so worker will know what information that the screen is trying to capture 59 60 I think I have provided enough to give a picture of the issue surrounding the complexed VaCMS system 61 We need to be able to change case name We need faster response to i helpdesk tickets We need additional training for all workers Workers need a specialized help desk to speak directly with workers who can answer VACMS questions The current process is ineffective Need more information and worker support Need much more training On a good day a worker can get in approximately 4 cases We have 20 acoming in every day Workers are currently processing applications from 12 27 They have approximately 110 cases that still need to be processed and they are coming in every day It is very rare for a case to go all the way through the process without problems or issues 627 I have not calculated overtime for the months of October November and or December We have had extra hours put in each month and continue Other program areas are also being affected due to the time that it takes to process a VaCMS case One of our concerns is having to 63 13 Wed Feb 5 2014 9 35 AM Wed Feb 5 2014 9 30 AM Wed Feb 5 2014 6 36 AM Tue Feb 4 2014 8 23 PM Tue Feb 4 2014 4 58 PM Tue Feb 4 2014 4 22 PM VLSSE IT Survey January 2014 Addendum Additional comments and concerns manipulate information in the system to get the correct result
3. 7 2014 DEMS PIAL VLSSE IT Survey January 2014 Addendum Additional comments and concerns used the workers are going back into VACMS to deny the original application as to not have duplicates The entire transition has been overwhelming to staff System was not sufficiently tested amp piloted prior to putting out to all Problems in system not fixed w Child Care before added MA HelpDesk responses are not helpful in many instances as they tell you to try a fix that is so simple you had already known amp tried Despite replying have tried amp does npt work are told again the same thing Is as if HelpDesk personnel believe locals know nothing Using different numbers for same client for CC amp MA will cause major issues wj duplicates Inability to chg incorrect spelling on case name is akso rediculous Solution for numerous issues like this is close case and start over with a new number Again is rediculouse amp will cause high number of duplicate cases accross localities Example of cumberson work increasing system problem is VaCMS will not take a App date or 999 number for a SSN If the individual is already been assigned an ID 30 number in Adapt with SSN like one that VaCMS will not recognize clt It will also not accept this in VaCMS for the SSN Have to go into Adapt change SSN under recepient ID to a 123 format and then put into VaCMS Once clt is in VaCMS you have to go back into Adapt and correct it back to previous entry
4. Wed Feb 5 2014 11 25 AM Wed Feb 5 2014 10 00 AM VLSSE IT Survey January 2014 Addendum Additional comments and concerns hours until workers reach 40 hours per week as agency workers work a 37 5 hour week Thus workers have been working an additional 2 5 hours per week These hours are not captured in our agency s authorized overtime totals in question 16 It takes an extremely long time just to enter an application in VaCMS compared to ADAPT The time in entering an application has double Also if a worker update a field in VaCMS such as earned income to not verified this does not change the eligiblity results to deny based on verification of income not provided The results still shows pending when there is nothing pending It would also be good if the applications pending report could be sorted based on the worker selected criteria such as sort by elapsed days in ascending date order Sie I think that eventually the system could be very good for us At this point it is down more than it is up We continue to get lots of error messages that we can t resolve within the agency and have to call VITA We have found that this system takes twice as much time as ADAPT did I m not sure if that will change It is simply not a user friendly system D8 Screens are cumberson would be very helpful if each screen had help buttons that provided specfic help information for element on the screen A how to accurately complete the screen
5. member screen 9 You should be able to just go in and delete tasks and reminders instead of trying to remember to be sure to dispose of these before taking action on a case when closing 10 You should be able to deny a case after starting it without having to go through all the screens CC workers are not receiving an alert on mixed applications when CC worker is assigned as the secondary worker When adult Medicaid apps are entered and registered the workers say they don t have a legacy number which they need to enter in MMIS Tue Feb 4 Where will workers get the 12 digit MMIS number required entering 11 2014 the case in that system 2 21 PM Workers report being very overwhelmed They have elevated stress levels and workers are struggling Will renewals be automatically processed if they re not generated VLSSE IT Survey January 2014 Addendum Additional comments and concerns until after the process runs for that month Will those missed renewals auto convert during the next month s batch Can the notice specifically point out which benefit program they qualify for rather than simply stating that they are approved for benefits Once VACMS incorporates TANF amp SNAP sending a notice that just states you have been approved without identifying the specific programs you have been approved for will be confusing to customers Once EDBC is run and a case number is generated a new member ID number is generated for anyone new o
6. out and not working concerns 11 2014 by workers on marketplace calls Help desk provides limited assistance 9 40 AM VLSSE IT Survey January 2014 Addendum Additional comments and concerns Per worker s input VaCMS is cumberson and very time consuming There is a lack of adequate training for all employees workering with VaCMS The system is not user friendly It takes too long to approve or deny a Medicaid application We understand that times change and as new systems become available we are expected to learn them This change simply took place too rapidly without adequate hands on 8 training The system itself was developed entirely too quickly and should have been reviewed for trouble shooting before releasing the program for use It used to take about 20 minutes to put in a Medicaid case now it takes a couple of hours To date I have had only one case to read over to MMIS correctly I remember conversion to the Adapt system and we had good hands on training good manual for reference things went smoothly It is NOT a user friendly system Veteran workers have trouble reading small print of screens When VaCMS training is offered by Deloitte a Med specialist should be in attendance for ensure policy is being implemented Is it possible to have Deloitte or State personnel to visit each agency to ensure proper profiles equipment etc Workers should have accessility to delete ALL Tasks Reminders as instructions issued by Deloitte do n
7. Income continues to be incorrect in the system calculations and income limits There is not enough flexability for local workers to fix mistakes that they are aware that they have made Notices are not printing the right reason and are much too complicated for clients to understand Notices have abbreviations which clients are not aware of and therefore the notice only confuses them even more This is a start for some of the concerns 14
8. LSSE IT Survey January 2014 Addendum Additional comments and concerns ale I2 13 14 By When VaCMS finds someone eligible for Medicaid but fails to enroll in MMIS you cannot view the income calc anywhere so you have to do a manual calculation and choose an AC to enroll One of the biggest complaints with the new system is the lack of sufficient training The training that was offered was limited to basic data entry and the flow of the screens Additionally there was not sufficient policy guidance included with the instructions for the data entry The first months have been spent trying to learn the system and conducting in house training of workers while processing cases The instability of the system has made this more difficult because often there is no way to know if we are doing something incorrectly in the system or if the system is not functioning properly If would be very helpful to have a specific contact just to email system questions to determine if we are entering information incorrectly or if we need to submit a ticket Submitting tickets takes valuable time because of the need to submit screen prints often multiple times Maintaining cases under the old policy while initiating new policy has also contributed to confusion for both clients and workers Some of the system issues are improving and workers are becoming more adept at operating the system however more benefit program staff are badly needed at the local
9. Only primary case wkr can see NOA Not acceptable Others on case need access for coverage purposes Alerts is same issue Grayed out NOAs can t be deleted Limited workers per case is not enough due to coverage asst etc Can t add a person during MA PN process Problem for CC amp MA If CC MA appl entered amp MA approved CC cannot take action on case until Service Plan of scheduled work school hrs amp of hrs CC needed are done Overall system is riddled with issues amp problems which cause high frustration for workers and increase the time it takes to complete tasks The VaCMS Applications take an unusually long time to input into the oul system Also only a few of the applications that are approved go over to MMIS without having to be input manually Inability to change any information related to client ID such as name SSN DOB is very problematic as is not being able to change case 32s name There is still a problem with regard to adding people to a case who are members of the HH but previously were not included for benefits Workers cannot view other worker s forms history monthly reports for case count purposes by unit needed all reports Jd should have option to export into excel Management of child care work as secondary worker is awful Workers have resorted to manual Fri Feb 7 2014 2D IPA Fri Feb 7 2014 2 02 PM Fri Feb 7 2014 1 31 PM Fri Feb 7 2014 1 16 PM VLSSE IT Survey January 2014 A
10. VLSSE IT Survey January 2014 Addendum Additional comments and concerns Additional comments or concerns 1 It would be quite helpful if training could be offered to management on oe reports how to access and or manipulate to get accurate data 7 42 AM oe r Tue Feb 2 Training would benefit from having trainers familiar with policy as 11 2014 well as system design 3 08 PM 1 Classroom hands on training should have been given for every worker 2 You should be able to change a case name without having to establish a new case number 3 You should be able to enter all check stubs etc at one time like in ADAPT instead of enter 1 check stub have to go out and then click add to enter another 1 check stub 4 There are too many dates such as date entered date reported and effective date This is very confusing and cann effect the final determination of eligibility 5 Relationship is ridiculous There are way to many transactions if there are several people For example Woman with her two children Tue Feb 3 her husband and his two children their 1 child in common and her ex 11 2014 husband who is the father of her children This is an actual case 2 28 PM 6 VaCMS does not complete all of the fields in VaMMIS such as worker and SSN 7 VaCMS does not enroll retro period for VaMMIS 8 Ifa case has both a mailing address and a physical address VaCMS will only carry over the mailing address that is on the case screen to the
11. WORKING THE OLD WAY AND HAVING TO KEY IN VACMS THEN ENROLLING MOST RECIPIENTS OUR SELVES BECUASE THEY DO NOT ROLL OVER INTO MMIS WE ARE BEYOND FRUSTRATED AND WORKERS CAN NO LONGER MAINTAIN THEIR ONGOING CASELOADS BECUASE OF THE TIME IT TAKING TO DO THIS SYSTEM THE APPLICATIONS ARE NOT DESIGNED FOR MEDICAID THEY ARE DESIGNED FOR THE HIM THIS IS A PROBLEM WHEN WE HAVE TO TRACK CUSTOMERS DOWN TO GET INFORMATION THAT WE NEED TO DETERMINE ELIGIBILITY I COULD CONTINUE TO LIST MORE PROBLEMS BUT I WILL STOP IT TAKES WAY TO LONG TO PROCESS MEDICAID APPLICATIONS NOW NO HANDS ON TRAINING The training for this system has been inadequate The time needed for processing is greater due to the learning curve and has caused workload problems and distressed staff System malfunctions have increased the problem The Help desk should offer technical staff that are able to help solve the issue at the time of the call instead of having to wait for later responses The screens in VaCMS are difficult to read due to the color choice of the screens and size of the data which causes eye strain The multi page notices are confusing to the applicant Trouble printing notices Problems following VaCMS reference materials Inability to determine when a case will go to the HUB so income verification has to be requested almost every time Eligibility determination process takes too long compared to processing in ADAPT Although many of the problems have bee
12. ddendum Additional comments and concerns 34 35 36 37 38 39 lists for reviews etc The problem is the volume of applications and the time it takes to enter the data troubleshoot problems is it us or the system and make sure transactions actually cross over into MMIS and no one in this agency does Medicaid only If we didn t have clerical file clearing and registering the cases we d be behind on processing cases We have two clerical workers that do the file clearing and registration Applications are starting to process alot more smoothly and faster The federal hub up and running has helped alot as well as the continuous fixes that are coming through Task amp Reminders Not able to delete Dup of PIT and way too many Multiple pages display as one long list Auto populate incorrect at times i e LN goes out as Lanes or LANE not consistent Why do we have to end date mailing address when changes made Notices and cklists need a spot for worker name or number all denials regardless ofthe level we deny within VaCMS should produce a NOA throught he system For ABD cases Please see about adding an opted out of Plan 1st button The override is cumbersome and time stealing when that could be an answer up front to keep the system from wanting to enroll and ABD eligible person in Plan 1st ABD workers do NOT have time to enter all applications in this system when it is not set up to enroll correctly Wa
13. for staff is a huge concern should they have that much leeway to make changes in cases Should that be a supervisor only option The bridging to MMIS is not consistent and the TPL screens are not bridging over on a regular basis Some Help Desk Tickets have not been addressed and workers have completed with a work around and completed manually We need to fix a question on the questionaire screen in VaCMS to ask it the client is interested in Plan First If this is answered NO then the system would auto deny instead of manually denying with an override This system is extremely difficult to work in there are so many screens so much information that has to be entered that is so very time consuming ADAPT seemed so much easier and I think we all appreciate ADAPT so much more now than before If something is missed in data entry it is hard to go back and find out what is missing The system is not user friendly at all and seems to have many technical glitches We are very happy that we have the option to enroll directly in MMIS otherwise there would be many eligible people not on Medicaid that should be due to the inability to get them enrolled through CMS Adding Medicaid to childcare cases has complicated child care processing where transactions take much longer than before due to having to get through the Medicaid information and vice versa for Medicaid workers having to input child care data I used to be able to put someone on our wait list
14. hen the system will go down and the rest of the day is a wash 1 To meet deadlines workers are doing back door processing when we run into VACMS problems avoiding rather than spending time trying to fix that system 2 There is no expert on VACMS available to troubleshoot problems on the spot as they are occurring help tickets Thu Feb 6 2014 4 46 PM Thu Feb 6 2014 4 19 PM Thu Feb 6 2014 3 59 PM Thu Feb 6 2014 3 57 PM Thu Feb 6 2014 3 11 PM Thu Feb 6 2014 2 32 PM Thu Feb 6 2014 2 09 PM Thu Feb 6 2014 1 34 PM VLSSE IT Survey January 2014 Addendum Additional comments and concerns 48 49 50 Sil 11 are not the same thing 3 VACMS has not been updated to comply with new policies ie counting grandparent s income 4 The relationship screen is very problematic 5 The system requires LOTS of extra work to comply with programs that are not even operational yet but will be at some point in the future requiring workers to complete screens of irrelevant information very time consuming and wasteful The gateway time issue is a huge concern right now with the cases having so many screens the time it takes to run eligibility the system times out the worker The tasks and reminders are not clearing out The system is approving benefits that should not be approved when we reviewed some medicaid cases we knew they were not eligible but the system approved them The override key
15. in about 5 minutes now it takes at least double that time I work in both child care amp Medicaid The income screens are not user friendly and the dates periods are very confusing Changing the application date versus the date the application was received is not user friendly The syste should continue to show the actual application date and show a different date for processing so that workers do not have to change that information in the system There needs to be a guidance manual which will guide workers through each Thu Feb 6 2014 MESS AM Thu Feb 6 2014 10 56 AM Thu Feb 6 2014 7 55 AM VLSSE IT Survey January 2014 Addendum Additional comments and concerns S2 Id 54 55 56 12 screen with step by step instructions Modify the system so that it reflects the actual date the application was received or input into the system Currently it displays the date the worker started processing the case The bigghest frustration comes in when a worker has struggled through a case for an hour or more to get to the end and recieve and error that they can not correct They will then have to revert back to paper and enrolling throgh the back door the duplication in work is costing valuable time that could be spent on another case with the numbers rising inability to rescind a denial at intake unable to edit Medicaid enrollee numbers unable to change case names VACMS DOES NOT BRIDGE WHEN A MIX CASE HUB NOT
16. in the system need to be improved Would like mroe detailed information on cases and caseloads Need a better way to omy ee 23 4 j 7 2014 delete duplicate apps Clients should not be able to continuously x f 3 46 PM reapply when an app is pending or just approved or denied Fri Feb 24 More user friendly Larger fonts on questions and reports 7 2014 3 45 PM VACMS feels somewhat cumbersome It needs to be more user friendly Not enough information is received when there is an error Fri Feb ep message This system is frustrating The system would be great is it 7 2014 worked as it should Line workers feel as we are doing double triple 3 42 PM the work It would be helpful to have a uniform method of worker identification in multiple systems instead of using LDAPP ID in VaCMS and Caseload in MMIS We are unable to upadate in MMIS gateway if VaCMS does not find recipient ID in MMIS we must create a new VaCMS ID which prevents enrollment and creates duplicate IDs If the ae i gt Fri Feb incorrect ID is in VaCMS there is no way to fix this which causes 26 7 2014 problems now and in the future We are unable to change the case 3 27 PM name If the case name leaves the home we are unable to make changes to the case and it must be closed and we re open a new case More hands on training was requested for more staff that speaks to both policy and system combined The training provided has been limited to a few and oppo
17. it look like the ticket is completed when in fact it is not Cases must be processed and benefits provided and we cannot wait for ticket resolution that never comes We cannot edit Client ID s and case numbers We cannot list a known recipient Id in the system without the system trying to find it first and failing to find it The work flow process is slow flipping between keyboard and mouse and back to keyboard and then back to mouse The user manual is not set up in a user friendly manner Notices are printed where they will not fit in standard window envelopes and are 3 pages long The worker name or number does not print on the checklist The worker information does not read over from VaCMS to MMIS TPL does not carry over from VaCMS to MMIS All information in VaCMS is not accurate in MMIS and requires Double work for the worker to correct MMIS Caseload is not assigned to the MMIS caseload The field is left blank Transfers are problematic The hospital unit needs a FIPS code to be able to utilize the full system 28 Most tickets have been closed without an answer or feedback as to the solution This leaves us wondering if the problem was resolved and if 29 there was anything we should be doing differently in the future Our staff has stopped submitting tickets as the process was not helpful Most cases are processed using the back door When this method is Fri Feb 7 2014 Be ilsy IMAL Fri Feb 7 2014 3 11 PM Fri Feb
18. level Thank you This brandnew system may be nice once the kinks are worked out HOWEVER as with the advent of ADAPT all workers should have had hands on training for several days prior to it s inception It would have been better for everyone The more firsthand knowledge that you have the more rational and accurate the results The state fell short this time in that respect Webinars and elearnings were definitely not sufficient training tools for something this mammoth The VACMS system is very cumbersome there are too many screens and when you input information and receive an error you are not sure why it denied or failed A better user guide would be beneficial to staff as well as better communication among the many systems in use by Local DSS staff WE ARE EXPERIENCING MULTIPLE PROBLEMS WITH DUPLICATE APPLICATIONS COMING FROM THE CALL CENTER WHEN WE HAVE ACTIVE CASES ON THEM AND THEY KNOW THAT THERE IS NO NEED FOR A NEW APP THEY NEED TO CONTACT THEIR LOCAL AGENCY WORKER WE ARE UNDERSTAFFED TO HANDLE THE CAPACITY THAT WE ARE CURRENTLY GETTING THE TIME FRAMES TO KEYS THESE CASES IS TRIPLE THE TIME THAT WE PREVIOUSLY Mon Feb 10 2014 2 47 PM Mon Feb 10 2014 11 46 AM Mon Feb 10 2014 10 13 AM Mon Feb 10 2014 10 00 Mon Feb 10 2014 8 06 AM VLSSE IT Survey January 2014 Addendum Additional comments and concerns 16 We 18 19 20 HAD TO PROCESS SYSTEM IS STILL NOT CONNECTING TO HUB SO
19. n a case However when it goes through to MMIS worker has to rebuild that case in MMIS new apps newborns It won t always pull people over What happens if the client loses the printed renewal form that s centrally printed why are CommonHelp apps not automatically populating Occasionally a message appears saying Pre populated data is not entered in this case If client denies Plan First what do we do with these pending applications Should the cases be denied in the VaCMS Can the system have a disability code that indicates the case is waiting for disability THE SYSTEM MOVES VERY SLOWLY WE ARE CONCERNED ABOUT THE MIGRATION IF INTAKE PROCESSES SO SLOWLY WHAT IS GOING TO HAPPEN WHEN ANOTHER 10 000 CASES ARE ADDED FROM OVER THE NEXT 12 MONTHS WE ARE CONCERNED THEY ARE ADDING ABD AND LTC MEDICAID CASES TO THE CONVERSION PROCESS P WHEN THE RULES ARE NOT PART OF THE CURRENT ay SYSTEM IT SEEMS LIKE BUSY WORK WHEN EVERYONE IS iE 52 PM WORKING TO CAPACITY ALREADY TRAINING IS LACKING i WEBINARS ARE NOT AN EFFECTIVE ADULT LEARNING MODE I HAVE REQUESTED THE OVERTIME AND COMP TIME HOURS THEY WILL BE FORWARDED AT A LATER DATE BOTH TYPES OF HOURS HAVE BEEN UTILIZED EACH OF THESE MONTHS Tue Feb 6 The type on the reports need to be enlarged Upon printing the reports 11 2014 3 4 of the page is blank wasted with the actual data in tiny print 10 24 AM ue oe l Tue Feb 7 Need additional training system time
20. n resolved connectivity is still an issue You can t process a case completely without getting kicked out of the system at least one time Too many steps to complete even the simplest application Information does not always transfer to MMIS Prior to 10 1 we were averaging 600 700 applications a month and processing 97 or greater timely Gateway time out is a problem area and management reports Issues with alien screens and insurance screens Won t capture Fri Feb 7 2014 7 43 PM Fri Feb 7 2014 6 20 PM Fri Feb 7 2014 5 27 PM Fri Feb 7 2014 4 58 PM Fri Feb VLSSE IT Survey January 2014 Addendum Additional comments and concerns insurance for FAMIS 7 2014 Income screens 30 60 90 days 4 19 PM Answering questions on the screens is pretty much aligned with ADAPT and policy Some screens could be refined such as relationship income paychecks There should be an eaiser process to Fri Feb alk updating client ID s as it is in ADAPT The screening and linking case 7 2014 process should be easier as in ADAPT End dating income or screens 4 09 PM needs to be refined and easier to understand Do not put in self directed until you know it works SYSTEM DOES NOT WORK THERE IS TO MUCH CLICKING AND WHEN YOU HAVE A LARGE FAMILY IT TAKES FOR Fri Feb 22 EVER TO COMPLETE AN APPLICATION THE SYSTEM IS NOT 7 2014 USER FRIENDLY WE HAVE TO DO ALOT OF WORK 4 04 PM AROUNDS TO COMPLETE A CASE Reports offered
21. ot always work and Help Desk have not deleted same Income verification should include pending v s not provided System needs to acknowledge Race of Other once in Data Collection Some applications continue to pend when attempting to deny the system continually gives another 10 days to provide verifications causes applications to be overdue although manual notice is sent amp appl cont s to pend Need system generated notices for withdrawals not manual notices System needs to work better BEFORE conversion begins IRS data needs to be available continuously System needs to updated to reflect MAGI rules for instance Workmans Comp is NOT countable income for MAGI but VaCMS continues to count same as income same for VA Hands on training needs to offered to ALL workers not just a few This training should be like ADAPT weeklong one on one hands on training for ALL employees Quicker response time from VITA Call Center needs to ask more in depth questions just because the adults do not have the same last name and are not spouses the adult could be the child s parent Relationship of all household members to each other needs to be explored Lack of quality training User guide too long On line trainings are confusing Help Desk not user friendly Trainer s lack of policy knowledge Paper application does not flow with the system 10 Mon Feb 10 2014 5 03 PM Mon Feb 10 2014 4 13 PM Mon Feb 10 2014 3 07 PM V
22. rtunities have been limited to get staff prepared Since VLSSE IT Survey January 2014 Addendum Additional comments and concerns everything rolled out so quickly the time for preparation was less than needed which made it especially difficult in managing a workload already bursting at the seams We had many complaints from staff that there are just too many screens to navigate and all ABD staff cannot see the purpose in putting in data until the system is designed to apply ABD policy One ABD Supervisor felt that the system should at least be able to produce a checklist to serve some purpose for ABD since the data is all being entered to generate one After completing an ABD evaluation outside of VaCMS the system should allow worker to override Plan First denial and approve the correct ABD AC even if the system does not enroll ABD in MMIS System should have a way to identify an extend case waiting on a disability decision The system should have a way to inquire a denied VaCMS to tell that it was denied and placed on a spenddown Few ABD applications are appropriate HIM referrals on denial as they are either Medicare or 0 income and would be ineligible for a subsidy EWs are getting more familiar with system and screens Most EWs oT would like a hard copy manual Connectivity seems to be one of the biggest problems The override capability is problematic when it works one day and not the next We are developing many workarounds which makes
23. ste of time and energy that we don t have This opt out button would encourage ABD workers to actually enter the cases into the system instead of only entering the denials Plan 1st ones Have been told Help Desk is not always responding to the person who submitted the ticket once it is resolved Long lists of fixes are sent to everyone by broadcast These are extremely cumbersome to match to a particular case The Help Desk should respond directly to the submitter The process of entering information to determine eligibility is tedious amp time consuming especially when the system is either down or you are getting kicked out constantly Also if there is a certain reason someone is failing for Medicaid it should specify the reason and have a hyperlink to click to take you to the screen or screens that are causing someone to fail Such as citizenship residence etc Also communication of VaCMS to MMIS is rare and causes double the work to enroll recipients that VaCMS should ve enrolled On newborns who Fri Feb 7 2014 1 10 PM Fri Feb 7 2014 1253 PM Fri Feb 7 2014 IESG AM Fri Feb 7 2014 10 58 AM Fri Feb 7 2014 9 22 AM Fri Feb 7 2014 9 01 AM VLSSE IT Survey January 2014 Addendum Additional comments and concerns 40 41 42 43 44 45 46 47 10 have 999 social security numbers VaCMS should be able to do a name search to prevent duplicates in MMIS The system is frequen
24. tly inaccessible System did not work properly at first Everyone needed hands on training process was slower because of this If we had someone to go to when we are having the problem it would be most helpful If when we call a ticket in they called us back so that we could speak with them rather than getting an email for screen prints 2 days later when we have worked on 1 2 dozen cases since then it would be helpful We need to know what went wrong was it us or is it the system If it is us I want to know how to fix it generally I know when I made a mistake by clicking next to fast Training Not click here click here Very frustrated with getting any answers to questions or even knowing who to ask our questions to Feel like we are shouldering this job with little help assistance amp a system that makes no sense amp barely works Very Frustrated LDSS have been at a disadvantage since 10 1 and now with the conversion coming quickly it is really going to impact our processing and statistics REPORTED CHANGE DATES AND INCOME DATES GET THE WORKERS HUNG UP THE MOST THOSE SCREENS ARE VERY CONFUSING GENERALLY WE DO NOT RECEIVE AN UPDATE FROM THE HELPDESK ONCE OUR TICKETS ARE RESOLVED WE JUST HAVE TO RE RUN THE CASES Most of our downtime is due to not being able to complete a task and the system not being available When things are working properly the workers have been able to complete cases within a short period of time and t

File

Contents

Download Pdf Manuals

Related Search

Related Contents