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BlackBerry Z3 Smartphone

1. 2 Tap B fj 106 User Guide Media Change your BlackBerry Story Maker settings 1 In BlackBerry Story Maker swipe down from the top of the screen 2 Tap Fei e Tochange the resolution that stories are saved in set the Save in 1080p Resolution switch to On or Off e Tochange the location where stories are saved to set the Save to Media Card switch to On or Off Media sharing You can use your BlackBerry device to share your media files in a variety of ways including using Play on and DLNA Certified devices About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi Fi CERTIFIED Miracast devices and DLNA Certified devices such as computers TVs or other home entertainment equipment You can share your media files wirelessly using one of the following methods e Play on In the Music Pictures and Video apps use the Play on feature to automatically play or view a file on a selected DLNA Certified device e Media Sharing In the Media Sharing settings if you selected a DLNA Certified device or a Miracast device to share media files with the device that you selected will be able to wirelessly access your media files Tip For more information about DLNA Certified devices visit www dlna org Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your Black
2. e To view events for a month tap Numbers on the calendar are sized depending on the number of events booked for the day the bigger the number the more you have planned for the day Tap on a day to see your agenda in a list at the bottom of the screen e To see an agenda view tap the icon in the lower left corner Tap 5 e To go toa particlar date in any calendar view tap E Tip To see a 6 month view of the calendar in the month view at the top of the screen touch the month and drag your finger down Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that document 1 Inthe Calendar app tap an event 2 Tap Emails Create an event in the Calendar app 1 Inthe Calendar app tap J 2 Enter the information for the event 3 Tap Save Tip In any schedule view for example in the day schedule view or in the week view you can create an event by just tapping a spot on the schedule Tap the New Event block that appears to change the event Invite people to an event If your account supports adding participants to events then you can add participants either when you create the event or after If you added a Microsoft Exchange work account you can connect to the remote server to add people who aren t in your contact list When you
3. 166 User Guide Settings Tip Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off Edit or delete a file Do one of the following e To edit a file that s stored on your computer tap the file If your BlackBerry device supports editing the file tap Tip If you save your changes in the default location the gt icon indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer e To permanently delete a file that s stored on your computer touch and hold a file Tap F Copy a file to your device After you save a file that s stored on your computer to your BlackBerry device you can view the file even when you re not connected to the Internet 1 Touch and hold a file that s stored on your computer 2 Tap D 3 Navigate to where you want to save the file For example on your media card 4 Tap Paste If BlackBerry Link syncs your device and computer files you might have two versions of the file on your computer the original file and the version that you saved to your device Make sure that you open the version that you last edited before making additional updates to the file View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link 1 On the home screen swipe down from the top of the screen 2 Tap Ej Settings gt BlackBerry Link Tip
4. 2 Doone of the following e To view all of the search results as pins on the map tap Search e To view a specific search result as a pin on the map tap a search result Pin a place on a map Add pins to your map to keep track of where you re going or to mark points of interest In the Maps app on the Map tab touch and hold the place that you want to pin To clear all of the pins from a map on the Map tab tap gt xE 199 User Guide Applications and features Start turn by turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection 1 Inthe Maps app find a place by doing one of the following e Onthe Map tab search for an address or a place using the Search field In the search results tap a place e Onthe Map tab locate a pin on the map Tap the pin e Onthe My Places tab tap a place or contact 2 Tap 3 To begin receiving turn by turn directions tap AF To stop turn by turn directions in the map view or detail view tap To stop turn by turn directions in the street level view tap anywhere on the screen gt l Switch to the map or detail view for turn by turn directions By default turn by turn directions start with the street level view of the route To switch to one of the high level views do one of the following e To view a list of directions to your destination tap H e To view an overview of the route on a map tap 69 To
5. 2 Tap BA 3 Do any of the following e Toaddaname to your rule enter a name in the Filter Name field e To flag messages from a specific email address as priority enter an email address in the From field e To flag messages with a specific subject as priority enter a subject in the Subject field e To flag messages that are sent directly to you or that you are cc d on as priority select the Sent Directly to Me or the Cc to Me checkbox e Toseta Level 1 alert for your rule select the Enable Level 1 Alert checkbox 4 Tap Save Note Level 1 alerts override the existing notification settings When you set Level 1 alerts you are notified of Level 1 messages by a custom ring tone The BlackBerry Hub displays Level 1 messages in red To change your settings for Level 1 alert notifications tap Level 1 Alerts Notification Settings Turn off the BlackBerry Priority Hub 1 Inthe BlackBerry Hub tap gt gt Priority Hub 2 Set the Priority Hub switch to Off View attachments sent to you You can quickly find the files sent to you and avoid searching through your messages In the BlackBerry Hub do one of the following e To see all of the files that you received as attachments tap 69 User Guide BlackBerry Hub and email e To see all attachments from a conversation tap a conversation Tap il Tip You can also filter attachments by a specific account In the BlackBerry Hub tap the in the bottom left corner Tap an ac
6. Bluetooth technology is on If the icon is solid Bluetooth technology is connected 123 User Guide Settings Choosing a connection Your BlackBerry device is capable of a wide range of connections to increase what you can do with your device and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you need to turn off your mobile network connection but usually you can just leave your mobile network connection on Wi Fi A Wi Fi network connection is another way to get data services on your device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi on so that as soon as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster Connections between devices USB You can use a USB cable to
7. Tap HA In the Group Name field type a new name for the group Oe NSE Tap Save Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them 1 Inthe Contacts app touch and hold a contact 2 Tap eB Related information Add a contact or number to your speed dial list 42 Contact someone 1 Touch and hold a contact 2 Tap how you want to reach the contact Set a custom ring tone for a contact In the Contacts app tap a contact Tap a At the bottom of the Edit Contact screen tap Ring Tone and Notifications Po ee Tap a notification type and make your changes 185 User Guide Applications and features 5 Tap Back 6 Tap Save Search for a contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for In the Contacts app tap 8 e To search contacts from your contact list just start typing When the contact appears tap the contact e To search contacts from a remote address book for example your company s address book type the contact s name Tap Remote Search Filtering contacts There are different ways to change which contacts you see in your contact list View contacts by account or type You can quickly filter your contact list to see only specific contacts for example BBM or
8. 2 After the beep say Read my last email or Read my last text Change your Voice Control language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Voice Control 3 Inthe Language drop down list tap a language Change the voice recognition mode The Voice Control app has two voice recognition modes When you choose Voice Dialing Only you can use the Voice Control app in more languages but you will be unable to use many features such as searching your BlackBerry device and the Internet booking appointments and sending messages When you choose Voice Recognition you can use all of the features that the Voice Control app supports 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Voice Control 3 Inthe Voice recognition mode drop down list tap Voice Dialing Only or Voice Recognition 57 User Guide Phone and voice Change your voice response settings When you say commands you can set the Voice Control app to respond to you and confirm your command or ask for the next command 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Voice Control 3 Do any of the following e To turn on or turn off voice responses in the Hear voice feedback drop down list tap Always or Never e To hear voice responses only when you re not using a headset in the Hear voice feedback drop down list tap Handset Only 58 User
9. User Guide Music app at a glance Radiohead Artist details amp 4 The Bends 4 screen pacione sD ies 1995 Song Le 1 Planet Telex The Bends High and Dry Touch and hold Fake Plastic Trees a song to open the menu Borie Nice Dream Tap to go back Just to the main i music screen Recent Library Playlists or Shuffle songs Radio Playing your music View your music In the Music app do any of the following e Tosee the music that you recently listened to tap fo e To see your music library tap fel Tip Media Play on another device Add to playlist Song properties BlackBerry World Share Set as ringtone Select multiple songs Delete song You can do lots more with your music including searching for songs sharing songs with friends and viewing music properties You can see the available options by tapping or by touching and holding a song artist album genre or playlist and then tapping Bi 100 User Guide Media Play pause or Skip a song 1 Inthe Music app tap a song or album to listen to 2 Tap gt BJ 3 Tap m Ki or H Shuffle your music Tap to shuffle your selected music To stop shuffling your music tap again Tip After you shuffle your music to see what s playing next tap gt o Tap the cover art Repeat a song or your music list To repeat your current music list tap H gt D fe Tap again to repeat the song that s currently playin
10. User Guide Settings Add a note to BlackBerry Remember 1 On the home screen tap 9 2 Type note and the contents of your note For example you can type note pick up milk on the way home 3 Beneath Actions tap the action that you want to perform Add a task to BlackBerry Remember 1 On the home screen tap a 2 Type task and the contents of your task For example you can type task prepare for the meeting tomorrow 3 Beneath Actions tap the action that you want to perform Find a location in the Maps app 1 On the home screen tap E 2 Type Map and type any of the following e A favorite place that you ve added to the Maps app For example you can type Map home e Acontact s name For example you can type Map Megan Ball e A point of interest For example you can type Map coffee shop e Anaddress For example you can type Map 175 Columbia St West Waterloo Ontario e Acity name For example you can type Map New York City 3 Beneath Actions tap the action that you want to perform Play music 1 On the home screen tap a 2 Type Play and a song name album name artist or playlist name For example type Play classic rock playlist 3 Beneath Actions tap the action that you want to perform Creating custom text shortcuts Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device replaces the shortcut with a full word or phrase Tip Word substitut
11. You can also use BlackBerry Link to back up your contacts on a computer Note If you added a work account to your device and your administrator turned on BlackBerry Balance you can t copy work contacts to your micro SIM card 1 Inthe Contacts app swipe down from the top of the screen 2 Tap Ej e Tocopy all of the contacts from your SIM card to your device memory tap Import Contacts from SIM Card e Tocopy all contacts from your device memory to your SIM card tap Copy Contacts from Device to SIM Card e To view your SIM card contacts and decide which ones you want to copy to your device tap Manage SIM Card Contacts Add acontact from the Calls screen 1 Inthe Phone app tap K 2 Touch and hold a phone number Tap BA e To add the phone number to an existing contact entry tap a contact from the list e To add the contact as a new contact tap 4 Tap Save Import contact card information to your contact list If someone shares a contact card with you also known as a vCard or vcf file you can add that contact information to the contact list on your BlackBerry device 1 Tap the contact card 2 Doone of the following e Ifthe contact card contains one contact only tap BA e Ifthe contact card contains multiple contacts tap Import 182 User Guide Applications and features Contact views When you tap a contact in the Contacts app your BlackBerry device shows you lots of details about the person
12. 1 Touch and hold your finger on a word or in a text field 2 Release your finger from the screen A menu with text editing options appears 3 Tap an option Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your finger off the icon to avoid selecting it 13 User Guide Setup and basics gt fF sl oO Hh Insert the cursor 1 Tapa word or text field to show the cursor 2 Do any of the following e To move the cursor to another spot drag the circle e To move the cursor one character at a time tap the top bottom left or right of the circle 3 Insert text where you place the cursor Tip Make sure that you place your finger on the outer part of the circle so that you can still see the cursor Welcome t BlackBer y Where are my tasks memos and voice notes e lf you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app e Ifyou previously used tasks in BBM Groups you still have access to those tasks in BBM Where do find my files You can find your files in the File Manager app If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology your device data apps and network access are divided into a work space and a personal space The separate spaces help you to avoid accidental
13. Apps Depending on the rules set by your administrator you might have access to work contacts in the Phone BBM and text messaging apps e BlackBerry World e Calculator e Camera e Clock e Compass e Facebook e Media card e Music e Phone e Micro SIM card e Smart Tags e Text messaging e Twitter e Video camera e Videos e Voice Activated Dialing e Weather e YouTube These apps and features are available in your work space and personal space Your work data and personal data are displayed together e BlackBerry Hub e BlackBerry Remember e Calendar e Contacts e Search These apps are available in your work space and personal space Depending on which space you open an app in you can access either your work data or personal data You can open two instances of these apps at the same time Depending on the rules set by your administrator some apps might not appear in your work space e BlackBerry Maps e Box e Browser e Documents To Go e Dropbox e File Manager e Password Keeper e Pictures e Voice Control 226 User Guide Productivity and work Can use personal apps on my work s network If your administrator turns on BlackBerry Balance technology you or your administrator can only allow work apps to access your organization s Wi Fi or VPN network To set or view the networks that your personal apps can use on the home screen swipe down from the top of the screen Tap S
14. Set the Use Priority Calling switch to On 43 User Guide Phone and voice To choose your phone line when you make a call on the Calls screen tap the Select Line drop down list To use a specific phone line tap a phone line To automatically use your mobile line when you re connected to a mobile network tap Use the Priority Line Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call You can change the default messages or compose a new Reply Now message In the Phone app swipe down from the top of the screen Tap gt Reply Now Tap the message you want to change PON bP Type a new Reply Now message To prevent the Reply Now icon from appearing when you receive an incoming call set the Reply Now switch to Off Show or hide your number on outgoing calls Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Show my Number 3 Set the Allow My Number to Appear When Calling switch to On Find your own phone number 1 Inthe Phone app tap K 2 Touch anywhere on the screen and slide your finger down Your phone number appears at the top of the screen Tip To include your own phone number in a message to someone in an email a BBM message or a text message type mynumber and press the spacebar Adjust the bass and t
15. Settings gt App Manager gt Device Monitor 3 Tapan app or service Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power device memory or CPU resources you can close it and end all processes associated with the app You can also delete some apps permanently from the Device Monitor screen Some apps must be installed and open at all times so they can t be closed or deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Device Monitor 3 Tapan app 4 Do one of the following e To close the app tap e To permanently delete the app tap F LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting A flashing yellow LED can indicate that the battery power level is low and your device is charging A solid green LED can indicate that your device is plugged into a charger and that charging is complete How can l extend battery life Battery life varies depending on how you use your BlackBerry device To help battery power last longer here are some considerations Dim the screen Prolong battery life by changing your device settings to dim the screen Do any of the following 119 User Guide Settings e To adjust the screen brightness choose a dark colored wallpaper or change the screen lock timeout on the home screen swipe down from the
16. and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device and on up to four additional devices without your having to pay for the items again In the BlackBerry World storefront tap an item 2 Inthe upper right corner of the screen tap the button with the price displayed on it To change your payment method before you pay for an item in the Bill Through drop down list tap a payment method 4 Tap Purchase Tip To share an app game album song or video tap To share an app with someone using NFC technology on the Details screen of the app that you want to share align the backs of your devices Buy a subscription to an app or a game You might be required to pay a recurring subscription fee for some apps and games or for certain features and additional items within an app or game that you have already downloaded Your subscription automatically renews until you cancel it The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed On the Details screen for an app a game or an item tap the button with the price displayed on it Cancel a subscription 1 Onthe BlackBerry World storefront home screen tap Fa gt My World gt My Apps amp Games 2 Atthe top of the screen if necessary tap the Apps amp Games drop down list 3 Tap Subscriptions 4 Tapan app a game or an item 5 Tap Unsubscribe
17. change your routing preference and more 1 Inthe BlackBerry Hub tap Ei gt Settings gt Text Messages gt ra 2 Make your changes 3 Tap Save Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you re using your BlackBerry device in certain geographical locations for example to tell you about local weather conditions There is no charge associated with these messages but you can turn off them off if you d rather not see them In the BlackBerry Hub tap gt EJ gt Cell Broadcast e To turn off all cell broadcast messages set the Enable Cell Broadcast switch to Off e To turn off messages from a specific channel beside a channel tap Remove Update your Facebook Twitter or LinkedIn status from the BlackBerry Hub 1 Inthe BlackBerry Hub tap 81 User Guide BlackBerry Hub and email Tap Facebook Twitter or LinkedIn Tap fe Type your status of wh Tap Post Tweet or Send About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices Public warning messages are text messages that alert users of possible threats to safety in their area Messages may include severe weather warnings missing child alerts or national emergencies Depending on your wireless service provider public warning messages don t contribute to data usage in your wireless service plan This feature might not be
18. do one of the following e Onthe home screen tap the Voice Control icon e Press and hold the Mute key on the right side of your device 2 After the beep say a command Making a phone call with the Voice Control app Using the Voice Control app you can make a phone call by saying a phone number or by saying the name of someone in your Contacts app Dial a number 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Dial and the number that you want to call Call a contact 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say a command For example call Megan Ball If you have multiple numbers for a contact you can specify which number you want to call For example you can say Call lan at work Searching using the Voice Control app When you say your search terms the Voice Control app automatically searches your BlackBerry device first To search the Internet before searching your device specify that you want to search the Internet when you say your search terms For example Search the Internet for electric cars To help improve your search results be as specific as possible with your search terms For example Search contacts for Megan Ball Search for messages from Matthew or Search for notes containing the word dogs Search your device using the Voice Con
19. in the drop down list tap the certificate that you imported Turn on IBM Notes email encryption on your device To complete this task you must add a work account that supports IBM Notes email encryption to your device 1 In the BlackBerry Hub tap J gt J gt Secure Email 74 User Guide BlackBerry Hub and email 2 If necessary tap the NNE tab 3 Set the NNE switch to On Sign or encrypt a message You must use a work email account that supports S MIME protected messages or IBM Notes mail encryption to send a signed or encrypted email message 1 When you compose a message slide your finger down on the screen 2 Inthe drop down list tap a signing or an encryption option Tip You can change the default email security used for messages you send For example if you use S MIME to protect your messages you can send clear signed messages that can be opened by any email application or opaque signed messages that can be opened only by email applications that support encryption In the BlackBerry Hub tap gt gt Secure Email If necessary tap S MIME or NNE Change the email security settings Secure email icons Icon Description A The email is digitally signed mig The email is encrypted OF The digital signature was successfully verified OF There is not enough information to verify the digital signature Q The digital signature failed verification g A certificate is attached to
20. tap p4 Answer a second call while already on a call 1 If you re using the call waiting feature when you receive a call while already on a call you can do one of the following e To put the first call on hold and answer the second call tap Answer e To end the first call and answer the second call touch and hold Answer Tap Drop 2 To merge both calls and start a conference call tap 4 To add more people to the conference call repeat steps land 2 Make another call while already on a call When you make another call while you re already on a call your first call is automatically put on hold 1 While on a call tap Add Call 2 Do any of the following e Tapa phone number name or speed dial contact e Tap A Tap a contact e Tap H Dial a number 3 To merge both calls and start a conference call tap 4 To add more people to the conference call repeat steps 1 to 3 Remove people from a conference call 1 While in a conference call to view the conference call participants tap 2 Doone ofthe following e To remove a person from the conference call and hang up tap s 40 User Guide Phone and voice e To remove a person from the conference call and keep them in a separate call tap 4p Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster Automatically answer or
21. tos Settings GY Rotation Lock Wi Fi Bluetooth PS Notifications Aarm A f BlackBerry Setup and basics To turn on or turn off a feature such as Wi Fi tap the icon When the feature is turned on the icon is blue Where is my email or other messages All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device To get to the BlackBerry Hub on the home screen slide your finger right You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture 11 User Guide Setup and basics BlackBerry Hub 5a Amy Ross Hey are we sti A Kevin Bea Re Hotel Confiri Hisham Atha Online Marketing R a Marketing Revie going to be agi So what s the plan Tamara Moo Let s do someth ts Megan Ache Travel Itinerary Michael Dolan pa Kevin Beal E Perfect Just leaving Congrats on tl Blake Smith v Re Product Cata oO Trevor Came LOL amyross7i Alex Kinsella BlackBerry Where are the phone keys and my notification profiles 12 BlackBerry 10 OS includes the following built in notification modes Normal Phone Calls Only Vibrate Only Silent and All Al
22. want to use it 244 User Guide Security and backup Search in Password Keeper 1 Inthe Password Keeper application tap a 2 Type the title username website name or notes you are searching for 3 Select the appropriate record If no results are found during your search you can add a new password record by tapping Add to Password Keeper Lock Password Keeper There are two ways to lock Password Keeper You can lock it manually or set the option to have Password Keeper lock automatically when you minimize the application or lock the screen In the Password Keeper application swipe down from the top of the screen and do one of the following e To lock manually tap O e To lock automatically tap Select or clear the appropriate checkbox Create security questions and answers in Password Keeper You can create personalized security questions and answers for Password Keeper records so that your passwords are difficult to guess Add a new record or select an existing record in Password Keeper and tap zi In the Add or Edit screen tap E Select a Generic security question from the list or create a personalized question by tapping Type in your security answer or tap Generate an Answer ak wn B Tap Save Duplicate the password record To create a new record based on existing information stored in the Password Keeper application complete the following 1 In Password Keeper touch and hold a record 2 Tap
23. 1 In the Contacts app tap a contact gt f 2 Make your changes For additional fields tap g 3 Tap Save 183 User Guide Applications and features Delete a contact 1 Touch and hold a contact 2 Tap fii Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device you might be able to copy a contact to one of those accounts or to your micro SIM card In the Contacts app touch and hold a contact 1 2 Tap 3 Select the checkbox beside an account or storage location 4 Tap Done Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group set up meetings and share files You can find your groups in the contact list or filter your contact list to show just your contact groups 1 Inthe Contacts app tap 2 Inthe Group Name field type a name for the contact group 3 Tap BA 4 Select the contacts to add to the group 5 Tap Done 6 Tap Save Add a contact to a contact group In the Contacts app tap a contact group Tap Za gt BA Select the contacts to add to the group Tap Done aro nr Tap Save 184 User Guide Applications and features Remove a contact from a contact group In the Contacts app tap a contact group Tap HA Beside the contact s name tap amp Fwnr Tap Save Rename a contact group In the Contacts app tap a contact group
24. BlackBerry Home gt _nttpc ca blackberry com wim BlackBerry Device Tip Close a tab when you re finished with it to improve the performance of the Browser Open a link in a new tab 1 Inthe Browser touch and hold a link 2 Tap E Share a link or picture You can share items on the web through an email a text message Facebook Twitter BBM and more In the BlackBerry Browser do one of the following e To share the webpage that you re looking at tap gt ive e To share a link or a picture touch and hold the link or picture Tap Search for text on a webpage On a webpage tap ea gt E 206 User Guide Applications and features View webpages in a reader friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads you can use the reader mode On a webpage tap gt E Change text size in reader mode Do one of the following e To increase the text size tap P e To decrease the text size tap N Change the background color in reader mode Tap gt 0 Find files that you downloaded After you download a file from the BlackBerry Browser you can go to the download manager to find it again open it and share it In the Browser tap gt E Clear your list of downloaded files In the Browser tap ea gt gt ig Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickl
25. Browser tap E 2 Tap o e To delete all of your browsing history tap fm e To delete a specific webpage from your browsing history touch and hold the thumbnail for the webpage Tap Browsing safely To help you browse safely you can check the certificates for a website change the security settings and change permissions for specific websites in the BlackBerry Browser About website certificates Certificates help verify that a website is legitimate Websites that require more security such as banking sites use certificates to help prove authenticity If a website has a certificate certificate icons appear beside the web address bar Website certificate icons Icon Description a The website s identity has been verified by an extended validation certificate from a trusted certificate authority a The website s identity has been verified by a domain validated certificate from a trusted certificate authority o Some parts of the website are secure while other parts of the website are not Q The website might be unsafe because the certificate is unknown Change Browser security settings In the Browser tap gt Ej gt Privacy and Security Security settings Remove History Items 210 User Guide Applications and features Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history Private Browsing Keep your browsing information your
26. Display and Actions In the Pinch Filter Criteria drop down list select Unread Messages or Flagged Messages Add a message to or remove a message from the BlackBerry Priority Hub Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future 1 Inthe BlackBerry Hub touch and hold a message e To add a message to the BlackBerry Priority Hub tap i e To remove a message from the BlackBerry Priority Hub tap 2 Inthe dialog box choose a reason why the message is or isn t important 68 User Guide BlackBerry Hub and email 3 Tap OK Change the types of messages that are marked as priority By default if the sender of a message has the same last name as you or if a message is marked with high importance then those messages are included in the BlackBerry Priority Hub You can turn off each of these settings 1 In the BlackBerry Hub tap gt g gt Priority Hub 2 Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off Create a priority rule You can create a rule so that messages that are sent from specific accounts or with a specific subject or with other specific criteria are sent to your BlackBerry Priority Hub You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you 1 Tap IH gt EJ gt Priority Hub
27. Guide Productivity and work BlackBerry World for Work In the BlackBerry World for Work storefront you can find apps that your company recommends and apps and games that your company allows you to install Apps that are required or recommended by your company are found on the Company Apps screen while the apps that your company allows you to install are on the Public Apps screen BlackBerry World for Work is located in the work space on your BlackBerry device The apps and games that you download from BlackBerry World for Work can be used only in your work space You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront For more information about BlackBerry World for Work see the BlackBerry World for Work User Guide Enterprise IM Enterprise IM on your BlackBerry 10 device provides you with access to your organization s instant messaging service You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go Enterprise IM User Guide Enterprise IM for Cisco Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization s instant messaging and presence services You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go Enterprise IM for Cisco User Guide BlackBerry Bridge Connect your BlackBerry 10 device to a
28. In your timeline or on the A screen tap a friend 2 Tap EJ Troubleshooting Games Only my friends can see my profile By default your public profile is set to Off and only your friends can see your profile You can change this setting to allow anyone to view your profile 1 To edit your profile tap on your display picture 2 Set the Public profile switch to On 110 User Guide Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control You can take it out of the box and get started and you can tailor and optimize your device to your needs Get acquainted with all the options and discover more about what your device can do 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings Customize your Quick Settings The settings menu that you access by swiping down on the home screen is designed to show the settings you use most often You can choose which settings appear as well as their positions so that you can quickly get to the settings that are most important to you Quickly put your BlackBerry device into airplane mode or bedside mode turn off your alarm or turn on the flashlight 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Quick Settings e Toadd or remove items from your quick settings select or clear the checkboxes e To change the positions of items in your quick se
29. Magnify mode There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once and then turn on Magnify mode again to continue what you were doing To temporarily turn off Magnify mode e Using two fingers swipe down from the top of the screen To turn on Magnify mode again repeat the above step 153 User Guide Settings Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid When you have Hearing Aid mode turned on appears on the Status bar 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility gt Hearing Aid Settings 3 Set the Hearing Aid Mode switch to On Turn on TTY support The TTY device that you want to connect to your BlackBerry device must operate at 45 45 bps TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your device To get an adapter accessory that BlackBerry has approved for use with your device visit www shopblackberry com 1 Connect a TTY device to your device according to the instructions that came with your TTY device 2 Inthe Phone app swipe down from the
30. Move a picture to a different album On the home screen tap the File Manager icon Touch and hold the picture that you want to move Tap N Tap KJ Tap the album that you want to move the picture into ao fF WNP Tap Move Tip To move a picture into a different folder touch and hold the picture that you want to move Tap Move gt Tap the folder that you want to move the picture into Tap Move Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats e BMP e JPG 98 User Guide Media GIF PNG TIF WBMP For information about media file extensions and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Pictures can t save a media file Your BlackBerry device or media card might not have enough available storage space to store media files Try the following actions If you re trying to save a media file to your device delete old data or messages from your device If you re trying to save a media file on your media card delete old media files from your media card In the Camera app change the video or the picture s aspect ratio to a smaller size Large videos and pictures use more storage space than smaller videos and pictures Music You can use the Music app on your BlackBerry device to play and organize your music and create playlists 99
31. NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE 251 User Guide Legal notice HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUC
32. Rent a video Some videos are available to rent from the BlackBerry World storefront When you download a rented video you have 30 days to start watching it before the rented video expires Once you start watching it depending on the video you have 24 to 48 hours to finish watching it before the rented video expires You can only watch a rented video on the BlackBerry device that you downloaded it on On the Details screen for a video tap Rent 196 User Guide Applications and features Redeem a promo code In BlackBerry World swipe down from the top of the screen Tap i Enter the promo code ee Ie Complete the instructions on the screen Change your payment options In the BlackBerry World storefront swipe down from the top of the screen Tap gt Payment Options Enter your BlackBerry ID password Select a payment option OU 00 IN ES Complete the instructions on the screen Tip To edit your payment information tap PA Tutorial Setting up a credit card on a BlackBerry 10 device This tutorial provides you with the opportunity to see how to set up a credit card on a BlackBerry 10 device and then practice doing so Note This tutorial is available in English only Start the tutorial for devices with a touch screen keyboard Start the tutorial for devices with a physical keyboard http docs blackberry com tutorials creditcard en Tutorial Setting up a PayPal account on a BlackBerry 10 device T
33. SIM Toolkit app Setting up and managing accounts You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Evernote account to your device Tutorial Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials email en Tutorial Setting up a Facebook account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device 60 User Guide BlackBerry Hub and email Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials facebook en Tutorial Setting up a Twitter account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials twitter en Tutorial Setting up a LinkedIn account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial
34. Settings 3 Tap Wi Fi Direct 4 Tap the device you want to connect to To establish the Wi Fi Direct connection the device you are connecting to must accept the invitation to connect Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile A VPN profile contains the information that you need to log in to your organization s network over a VPN or Wi Fi connection You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you If you use a work account that is supported by BlackBerry Enterprise Service 10 some VPN profiles might be automatically added and you don t have to manually add a VPN profile If you don t see an option to add a VPN profile then your administrator has turned off this type of connection 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt VPN gt 3 Complete the fields If you don t have the required information contact your administrator 4 Tap Save Troubleshooting Wi Fi Troubleshooting wizard can t connect to a Wi Fi network The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi Fi connection issue Start the troubleshooting wizard http docs blackberry com troubleshootingwizard en Note This troubleshooting wizard is available in English only can t connect
35. Some info like a contact s birthday the company the person works for and the person s picture is pulled from social networking accounts that you added to your device like Twitter or LinkedIn Other info can be added by you There are three tabs or views that you can tap through Details This view shows you an overview of contacts details how to contact them where they work their birthdays and so on You can tap on phone numbers or email addresses to start connecting with contacts Updates This view shows you your contacts most recent updates from social networking apps like Twitter and Facebook If you added a contact s company name the Updates view also shows you news about that company Tap on an update to see it in a social networking app or the browser Activity This view shows you upcoming and past interactions with your contacts Tap on any activity to go directly to that event on your device Changing contacts in the Contacts app Add or change a picture for a contact 1 Inthe Contacts app tap a contact gt e To usea picture from a social networking account that you added tap one of the available pictures at the top of the screen e To use a saved picture from your picture library in the picture area tap Browse to the picture e To take a picture with the camera in the picture area tap Tap Take a picture If necessary crop or edit the picture Tap Done 2 Tap Save Change info for a contact
36. Tap the contacts that you want to merge Tap M mE a E My contacts pictures change sometimes If you added a social networking account to your BlackBerry device and you re using a profile picture as a contact s picture then the picture changes when your contact changes his or her profile picture have duplicate contact entries If you imported contact entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by merging contacts on your device or by clearing your local data on your device To remove duplicate contact entries by deleting your local device data do the following On the home screen swipe down from the top of the screen Tap Settings gt Accounts 1 2 3 Tap i 4 Tap Clear Local Contacts 187 User Guide Applications and features CAUTION Clearing your local data will permanently delete any contact entries that you saved just locally to your device Clock To change your clock settings or put your device in bedside mode Add an alarm and turn off notifications swipe down To set an alarm drag the red dial around the clock face Main Alarm CA 0 Tap to change s Tap to turn off alarm settings o Recurrence the alarm such as tone iS and volume Alarm Clock World Clock Stopwatch Timer Alarm Stopwatch clock World Timer clock The Clock app is made up of four screens On the Alarm
37. To access your computer files over the mobile network change the Use Mobile Network switch to On To remove a computer from the list touch and hold a computer Tap F 167 User Guide Settings Troubleshooting BlackBerry Link can t access files on my computer To access your computer files using your BlackBerry device BlackBerry Link must be open on a computer that s connected to the Internet If you don t see your computer as a source in the File Manager app try the following 1 Minimize File Manager and verify that you don t see on the app If you see this icon use the File Manager app in your personal space 2 Onthe home screen swipe down from the top of the screen 3 Verify that your device is connected to a wireless network 4 Tap E Settings Do the following e Inthe BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e lf your device is connected to a mobile network instead of a Wi Fi network in the BlackBerry Link section change the Use Mobile Network switch to On e Inthe BlackBerry Link section verify that the BlackBerry Link switch is set to On If you still can t see your computer files try any of the following from your computer e Verify that your computer is turned on and not in sleep mode e Verify that the files you want to access are in the location that is specified in BlackBerry Link e Some work or public networks might prevent you from a
38. Tochange an event tap Make your changes Tap Save e Todelete an event tap ful Create a follow up meeting When you create a follow up meeting the meeting details such as the participants subject and notes from the original event are added to the follow up meeting Follow up meetings can be created from past and future calendar events Open a calendar event Tap J gt A Enter the information for the follow up meeting ger OO a Tap Save Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info you might be able to join the call with one tap instead of dialing the conference call numbers manually In the meeting reminder tap Join Now Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations 175 User Guide Applications and features In the Calendar app swipe down from the top of the screen Tap gt Mobile Conferencing gt g Enter the conference call bridge information such as phone numbers and access codes PW S Tap Save Add WebEx details to an event If you download the Cisco WebEx Meetings app and have a valid account that allows the scheduling of WebEx meetings you can add WebEx details to the calendar events that you organize that have at least one participant Note If your calendar event is associated wi
39. a camera issue tap Tap the test you want to do 2 Follow the instructions on the screen A BlackBerry Virtual Expert test failed If the BlackBerry Virtual Expert app indicates a problem with your device do the following e f possible back up the data on your device You can use BlackBerry Link to save a backup on your computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option e Note your device software version and PIN number To find this information from the home screen swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap OS or Hardware e Contact your wireless service provider or local repair center about the issue 222 User Guide Productivity and work Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device you can quickly switch between your personal space and work space Tip To differentiate between your personal space and work space you can set a different wallpaper for your personal space 1 From the home screen to switch between spaces swipe down from the top of the screen Tap Switch to Personal or Switch to Work 2 From your personal space or work space do any of the following e To switch between your personal pictures and work pictures in the Pictures app tap K Tap Open Personal Pictures
40. agreed to support all of their features Some airtime service providers might not offer nternet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with BlackBerry s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with BlackBerry s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of 252 User Guide Legal notice separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with Black
41. and all incoming or all outgoing calls when roaming Contact your wireless service provider for more info on blocking specific phone numbers Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap Ej gt Call Blocking 3 Set any of the switches to On The first time that you turn on call blocking you will be prompted to create a password to lock your call blocking settings To change your call blocking password complete steps 1 and 2 and tap A Turn on or turn off call waiting Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Waiting 3 Tap the Call Waiting switch Set up call forwarding Depending on your wireless service provider this feature might not be available In the Phone app swipe down from the top of the screen Tap gt Call Forwarding 1 2 3 Set any of the switches to On 4 To change the number that your calls are forwarded to tap the drop down list under a switch and type a number Turn on Priority Calling If you have multiple phone lines you can make calls with the phone line you want using the Priority Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Priority Calling 3
42. and basics Menu icons Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your finger off the icon to avoid selecting it Here s a description of the most common menu icons Icon Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments Share an item such as a picture with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app BORO AAR Eso Add a new entry in the Calendar app Inserting the micro SIM card and media card Learn how to insert the micro SIM card and the optional media card microSD card Insert the micro SIM card CAUTION Your BlackBerry device is designed for use with a micro SIM card To avoid possible damage to your device do not insert a SIM card adapter into your device 20 User Guide Setup and basics 1 With the back of your BlackBerry device facing you open the door on the left side of the device 2 With the metal contacts facing you insert the micro SIM card into the bottom slot j 3 Close the door Insert a media card Tip You can insert or remove a media card while your BlackBerry device is turned on You don t need to turn off or restart your device 21 User Guide Setup and basics A media card microSD card is option
43. be installed and opened on BlackBerry devices some apps might make use of services that are not supported by BlackBerry 10 OS BlackBerry 10 OS might also replace these services with alternate services Such as mapping services If you don t want to accept these potential risks and limitations you should not install apps from sources other than BlackBerry World Navigating within an Android app Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices In these apps you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen Do any of the following e Tosee the additional actions that you can perform in an app swipe down from the top of the screen e To go back to the previous screen place your finger below and halfway across the screen Slide your finger diagonally up and to the left 198 User Guide Applications and features Maps and GPS Keep moving in the right direction with BlackBerry Maps GPS and the Compass app You can search for points of interest get turn by turn directions and much more Find a place ona map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get there 1 Inthe Maps app on the Map tab enter an address or a descriptive word such as coffee or hospital in the search field
44. can also help safeguard your device by downloading apps only from trusted sources such as the BlackBerry World storefront When you open an app for the first time your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example you might download a game that requests access to your messages which might make sense if the game includes a feature to share your game score However if you aren t comfortable with the game having the ability to compose and view your email messages you can turn off access to messages or delete the app You can view or change permissions for most apps in your device settings 246 User Guide Security and backup For some apps when you install the app you are prompted to accept or decline all of the requested permissions If you decline the prompt will appear again the first time you open the app You can t change the application permissions later unless you delete and reinstall the app Change or view app permissions In some apps if you change the permissions to Off the app might not work as you expect If an app isn t working as you expect it to consider changing some or all of the app permissions to On On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Application Permissions e To view permissions for a particular app
45. contact groups 1 In the Contacts app tap El 2 Tap the type of contacts that you want to see Hide a set of contacts You can completely remove a type of account from your contact list For example if you mainly follow celebrities on Twitter you might not want to see them in your contact list 1 Inthe Contacts app swipe down from the top of the screen 2 Tap Rj 3 Inthe Show Account in Contact List section set the switch that appears beside an account to Off Sort your contacts in the Contacts app By default your contacts are sorted by first name but you can also sort by last name or company name 1 Inthe Contacts app swipe down from the top of the screen 2 Tap Ee 186 User Guide Applications and features 3 Inthe Sort Contacts by drop down list tap a sort option Share a contact You can share a contact s details with others in vcf format This is like passing around a business card but digitally 1 Inthe Contacts app touch and hold a contact 2 Tap BA Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last name mobile phone number BlackBerry ID and so on If you still see duplicate entries in your contact list you can merge those contacts into one entry In the Contacts app touch and hold a contact Tap a
46. email isn t supported in the Sync Interval drop down list tap an option e Tochange the number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password 64 User Guide BlackBerry Hub and email e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 Inthe Add Account screen tap gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Change account settings You might want to change the settings for an account if you changed the password for the account if you want to change the display name for the account or if you want to use different synchronization settings On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Make your changes a FW NPE Tap Save Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account you can remove the account from your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 Tapan account 4 Tap F Troubleshooting Setting up accounts can t ad
47. email to Tanya McPherson or Text Elliot Fung l mon my way Book a meeting or appointment with the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say the date time subject and location of the meeting or appointment For example Schedule a doctor s appointment tomorrow at 2 o clock at the medical center Tip To add contacts to a meeting include their names when you re scheduling the meeting For example Schedule a team meeting with Nicole Lavigne on Friday at 11 o clock Set a reminder with the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say what you would like to be reminded about and when you would like to be reminded For example Remind me to buy milk tomorrow Type using voice dictation You can use voice dictation to type hands free instead of using your keyboard 1 To turn on voice dictation on the home screen swipe down from the top of the screen 2 Tap 3 Settings gt Voice Control 3 Tap Enable Dictation 55 User Guide Phone and voice Once you turn on voice dictation when your keyboard appears tap the key to begin voice dictation Set an alarm using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep sa
48. end a call using a case or holster 1 Inthe Phone app swipe down from the top of the screen 2 Tap ER gt Holster 3 Do any of the following e Set the Answer a Call by Removing Device From Holster switch to On e Set the End Call by Putting Device Back in Holster switch to On Automatically answer a call when a headset is connected 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Bluetooth 3 Set the Automatically Answer a Call When Connected to a Headset switch to On When you turn on this feature and you have a headset connected to your BlackBerry device your calls will automatically be answered after 5 seconds Move a call from your headset to your device When you have a headset connected to your BlackBerry device incoming calls are automatically received on your headset You can manually move the call back to the device To manually move the call back to your device while on a call tap gt Handset To move a call back to the headset tap Tap the name of your headset Move a call to BBM Video See who you re talking to by moving a call to BBM Video To move a phone call to BBM Video the person you re talking to must have access to BBM Video as well If you try to start a BBM Video chat with someone who isn t a BBM contact you will be asked to add the person to BBM before you start your BBM Video chat 41 User Guide Phone and voice While on a call tap EJ Add a con
49. helps to secure your device if your device was lost or stolen Troubleshooting Work space and BlackBerry Balance My device is quarantined Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise Server and the micro SIM card in your device doesn t have services activated correctly Your device might also be quarantined if the BlackBerry Enterprise Server detects the security of your device has been compromised 227 User Guide Productivity and work If your device is quarantined you are notified by your administrator that your device can t access your work space until you resolve the issue Your administrator might delete the data on your device prevent access to unlock your device or remove your device from your organization s network To leave quarantine try using a different micro SIM card or changing your service plan If the security of your device has been compromised you might need to wipe your device to delete all the data For further assistance contact your administrator Remember BlackBerry Remember is a productivity app for collecting managing and categorizing the information that you want to remember With the Remember app you can sort your information as entries in folders categorize the entries with tags record voice notes that are related to the entries and add due dates to entries so that you don t forget to complete a task Collecting and organizin
50. in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront Transfer data to a new device using BlackBerry Protect To use this feature the BlackBerry Protect app must be installed on your previous BlackBerry device Your previous device must be running BlackBerry 7 1 or earlier You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device On your previous device or using the BlackBerry Protect website back up your data On your new device swipe down from the top of the home screen Tap Settings gt BlackBerry Protect If necessary set the BlackBerry Protect switch to On Complete the setup process Tap Restore Select your previous device as the device that you want to restore data from Ol es GOIN Tap Restore Transfer data from an iPhone or Android device You must be connected to a Wi Fi network on both your old device and on your BlackBerry device 31 User Guide Setup and basics You can use the device switch app to transfer contacts pictures and other personal data from your iPhone or Android device to your new BlackBerry device For more information about the device switch app visit www blackberry com deviceswitchapp 1 On your BlackBerry 10 device visit www blackberry com deviceswitchapp and download the device switch app 2 Open the device switch app 3 Complete the instructions on the
51. is connected to the mobile network e Check that your wireless service plan is set up to use Internet tethering If not you need to change your service plan before you can use Internet tethering e If you re using your device for work your organization might not allow the use of Internet tethering For more information check with your administrator e While roaming on the Mobile Network settings screen check that Data services while roaming is turned on Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset Turn on Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth 3 Set the Bluetooth switch to On When Bluetooth technology is on turns blue and appears in the upper left corner of the screen To turn off Bluetooth technology tap Ez again Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the devices that you want to connect to Before you can connect your BlackBerry device with another Bluetooth enabled device you must pair them 1 Onthe home screen swipe down from the top of the screen 2 Tap Ej Settings gt Netwo
52. is set to On e Check that your BlackBerry device is connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e lf your device uses a micro SIM card verify that it is correctly inserted into your device e f your device normally connects to a CDMA network and your device supports international roaming check that your device is in roaming mode and that your micro SIM card is correctly inserted into your device Wi Fi connections A Wi Fi network connection is one way to get data services on your BlackBerry device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi turned on so that when you re in range of a saved Wi Fi network your device can connect to it automatically 127 User Guide Settings Connect to a Wi Fi network When you connect to a Wi Fi network your BlackBerry device saves the network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your device connects automatically 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Wi Fi 3
53. list of accounts in the Account Tab 4 To save your changes tap vE Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts so they don t appear in the Hub Tab in the BlackBerry Hub Calendar and contact syncing aren t impacted by these settings 1 In the BlackBerry Hub tap gt gt Hub Management 2 Tapan account 80 User Guide BlackBerry Hub and email 3 Inthe Show in list tap Show in Hub Only Show in Separate Account Only or Show in Both Change options for text messages In the BlackBerry Hub tap gt Ej Settings gt Text Messages e To receive a delivery or read notification for the messages you send tap the SMS tab or the MMS tab Set the Confirm Delivery or Confirm Read switch to On e To allow other devices to see when you receive or read a text message with an attachment tap the MMS tab Set the Allow Delivery Confirmation or the Allow Read Confirmation switch to On e To block unwanted MMS messages tap the MMS tab Set the Reject Anonymous Messages or the Reject Advertisements switch to On e Tostop receiving MMS messages while roaming tap the MMS tab In the Auto Retrieval Mode drop down list tap Home Only e Tochange the background of text message conversations tap the SMS tab Set the Dark Background switch to On or Off Change advanced settings for text messages With the advanced settings for text messages you can allow special characters
54. many of your apps and settings are associated with it 1 On the home screen of your old device click Options 2 Depending on your device do one of the following e Click Third Party Applications gt BlackBerry ID e Click Device gt BlackBerry ID e Click BlackBerry ID Can sign out of BlackBerry ID and sign in with a different BlackBerry ID You can only sign in with one BlackBerry ID on your BlackBerry device If you want to sign out and then sign in with a different BlackBerry ID you must delete all of the data from your device Why do need to re enter my BlackBerry ID password After a certain amount of time if you aren t actively using the app or service that supports BlackBerry ID you might be prompted to re enter your password For example you might be prompted to re enter your BlackBerry ID password before you download apps from the BlackBerry World storefront You might also be required to re enter your BlackBerry ID if you change any of your BlackBerry ID information delete all of the data on your BlackBerry device or update the software on your device What is the difference between my BlackBerry ID username and screen name Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront 36 User Guide Setup and basics How do reset my lost or for
55. name Micro SIM Access Profile MSAP This profile allows you to connect your device to devices that run on a GSM network such as a car phone and extend micro SIM card functionality to the device Serial Port Profile SPP This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Device Identification Profile DIP This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features such as automatically downloading required drivers Troubleshooting Bluetooth can t pair with a Bluetooth enabled device e Check that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e If your Bluetooth enabled device requires a passkey and you don t know what the passkey is check the documentation that came with your Bluetooth enabled device Sometimes the passkey is set to 0000 until you change it If you don t know what the passkey is try 0000 e lf your BlackBerry device doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth In the Discoverable drop down l
56. network Your BlackBerry device can store up to 64 saved networks If you have a lot of saved networks on your device and you don t use them all you can delete some to tidy up your Saved Networks screen Deleting saved networks that use a hidden SSID can also help preserve battery life On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi Check that the Wi Fi switch is set to On Tap H3 Tap the network that you want to delete Tap F ao e w NH Disable or re enable a saved Wi Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi Fi network but you don t want to delete the saved network you can disable the network instead On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi Check that the Wi Fi switch is set to On Tap H3 Ol e w me Tap a network e To disable the network set the Enable Connections switch to Off e To re enable the network set the Enable Connections switch to On Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are available for each Wi Fi network depend on the type of network you re connecting to To find out which settings to use if you re connecting to a ho
57. notes or attachments to an entry If your entry is in a folder that s synced with an email account or an Evernote account that you added to your BlackBerry device you might not be able to add due dates tags or attachments to the entry Try moving the entry into a new folder can t send something to the Remember app Some items can t be sent directly to BlackBerry Remember You should be able to send photos videos audio files websites contacts and Documents To Go files to the Remember app You might not be able to share certain items into folders that are synced with a work account can t open a folder in the Remember app If your device is set up to use BlackBerry Balance you might need to enter your work space password to access all of your folders and entries 1 Inthe Remember app at the top of the screen tap Work Space is Locked 2 Enter your work space password Documents To Go Using Documents To Go you can create edit and format Microsoft Word documents and Microsoft Excel spreadsheets You can also edit view and present Microsoft PowerPoint presentations on your BlackBerry device For more information on Documents To Go see the Documents To Go User Guide Print To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network For more information on Print To Go see the Print To Go User Guide 233 User
58. numbers that you added to the list of fixed dialing numbers For example if you give a BlackBerry device to an employee to use you can limit the phone numbers that the employee can call To use fixed dialing numbers your service provider must set up your micro SIM card for this feature Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Fixed Dialing Numbers 3 Set the Fixed Dialing Numbers switch to On 4 Enter the SIM security code provided to you by your service provider 5 Tap OK 6 Tap Edit List 45 User Guide Phone and voice 7 Type aname and phone number View your call summary If you re concerned about your wireless voice usage you can monitor the time you have spent on the phone on the Call Summary screen 1 Inthe Phone app swipe down from the top of the screen 2 Tap Ej gt Call Summary To reset the call times on your Call Summary screen tap Hear calls in Bedside Mode By default you aren t notified of new messages and incoming calls when Bedside Mode is turned on You can set an option to hear incoming calls when in Bedside Mode 1 Inthe Clock app swipe down from the top of the screen 2 Tap Ee 3 Set the Phone Calls in Bedside Mode switch to On Turn on Wi Fi Calling No mobile coverage No problem You can make and receive calls and send and receive text messages over a Wi Fi net
59. of the screen Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device You can set a device password so that you can lock your device when it s in open view or not in use 1 If you don t have a password yet on the home screen swipe down from the top of the screen Tap Ej Settings gt Security and Privacy gt Device Password Do one of the following Tol To set a device password composed of characters and numbers set the Device Password switch to On Enter a password To set a quick device password composed of numbers only set the Simple Password switch to On Enter a password ock your device do one of the following Press and hold the Power Lock key Tap B To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device After To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered To allow an active app to override when your device locks for example so your device does not lock while you are watching a movie in the Videos app on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Devic
60. or Open Work Pictures e To switch between your personal files and work files in Adobe Reader Documents To Go or File Manager tap Tap Personal Space or Work Space When you switch between personal files and work files the app opens a second instance of the application in the personal space or work space you are currently in About BlackBerry Balance and your work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat If your administrator turns on BlackBerry Balance your adminstrator can also specify security policies that turn on and turn off features on your device For information about the security policies set on your device contact your administrator By default your device uses the personal space You can it use for activities such as taking pictures downloading videos playing games online saving files to a media card and posting on a social network In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can include a separate
61. reader settings You can also quickly turn on the BlackBerry Screen Reader by triple pressing the Power key If you don t want to be able to turn on the BlackBerry Screen Reader in this way you can turn off the Enable using triple tap option in the screen reader settings To turn off the BlackBerry Screen Reader triple press the Power key Turn on or turn off the Dark Screen mode If you are using the BlackBerry Screen Reader you can add privacy and conserve battery life using Dark Screen mode This mode turns the screen display backlighting down to 10 brightness 1 On the home screen swipe down from the top of the screen 2 Tap 3 Settings gt Accessibility 3 Tap Screen Reader 4 Set the Dark Screen Mode switch to On Change the language that the BlackBerry Screen Reader uses If you speak more than one language your BlackBerry Screen Reader can too You can quickly change the TTS language if you re reading web content or email in a different language than the preferred language that you set for your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap J Settings gt Accessibility 3 Tap Screen Reader 4 In the TTS Language drop down list tap a language 155 User Guide Settings Turn on or turn off Keyboard Echo Make sure you re saying what you think you are saying The Keyboard Echo feature reads information back to you when you re typing in a text field On the home screen
62. return to the street level view of the route tap Z Show or hide traffic If traffic data is available you can display it as you view a map or view or listen to turn by turn directions in the street level view Do one of the following e Onthe Map tab tap KI gt e When viewing or listening to turn by turn directions in the street level view tap gt f To hide traffic data tap gt A 200 User Guide Applications and features Mute voice guided directions By default voice guided directions are turned on 1 Ifyou are in the map view or the detail list view to return to the street level view tap AF 2 To turn off voice guided directions tap Avoid toll roads highways or ferries on your route You can change your route preferences while viewing or listening to turn by turn directions in BlackBerry Maps 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Route Options 3 Set the switches for the types of things that you want to avoid Recalculate routes While viewing or listening to turn by turn directions you can manually recalculate your directions when you make a wrong turn or would like alternative directions 1 Ifyou are in the street level view to show the navigation bar tap the screen 2 Tap gt Fa My places You can find your favorites recent places and contacts places on the My Places tab Add a place to your favorites In the Maps app on
63. screen Tutorial Switching to a BlackBerry 10 device using a media card This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card Note This tutorial is available in English only Start the tutorial http docs blackberry com switchingdevices help en After you switch devices For information about returning your previous device to BlackBerry for recycling and safe disposal visit www blackberry com recycling The recycling and trade up program is only available in certain areas Restoring BBM The first time that you open BBM you are prompted for your BlackBerry ID If you have used BBM before consider the following e Ifyou are switching BlackBerry devices you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data including your contacts and groups from BBM 6 2 or earlier to a new device e If you previously associated BBM with your BlackBerry ID for example on your current device you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network Your BBM data such as your contacts are automatically backed up over the wireless network based on your BlackBerry ID It s still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost stolen or corr
64. swiping left or right on the visible editing options If your device is in landscape view try swiping up or down Share a picture You can share pictures with friends family contacts meeting participants Twitter and so on making sure that everyone experiences the special moments with you Open the picture that you want to share To edit the picture before you send it tap zE Edit the picture Tap Save Tap Rg aR WOW NP Take a screen shot of your device To take a screen capture of your BlackBerry device press the Volume Up key and the Volume Down key at the same time 97 User Guide Media Note If you have BlackBerry Balance installed on your device and your work space is unlocked screen shots are saved in your work space Organizing your pictures and albums You can organize your pictures into albums using the folder structure in File Manager Create an album With albums you can organize your pictures into folders based on events people dates or any other category you can think of On the home screen tap the File Manager icon Tap the folder that you want to create your album in 1 2 3 Tap gt E 4 Type a name for your album Note You must move a picture into the new album before the album appears in the Pictures app Tip To move an album into another folder touch and hold the album that you want to move Tap B gt RA Tap the folder that you want to move the folder into Tap Move
65. tap an app e To view which apps use a particular permission tap All Tap the permission that you want 3 Toturnon or turn off a permission tap the switch 4 Restart your BlackBerry device for the change to take effect Related information Turn off your device 115 Wipe your device to delete your data Before you wipe your BlackBerry device consider backing up your data on a computer A security wipe is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded apps media files documents browser bookmarks and settings 1 On the home screen swipe down from the top of the screen 2 Tap 3 Settings gt Security and Privacy gt Security Wipe 3 Type blackberry 4 Tap Delete Data When the security wipe is complete your device is turned off automatically To turn on your device press the Power Lock key Tip If you are planning to give away or recycle your device remember to also remove your micro SIM card and media card Related information Delete your work space 224 247 User Guide Security and backup Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted You can turn off access to certain apps features and content You can also restrict incoming phone calls and messages to people in the Contacts app Parental Controls settings are protected with a password making them difficult
66. the customized notifications that are currently set for apps or contacts Customized contact notifications override customized app notifications For example if sound is turned off for the Phone app but is turned on in a customized notification for a contact the phone still rings when the contact calls you If you want to customize how you receive priority messages in your BlackBerry Priority Hub you can create a rule so that messages sent from specific accounts with a specific subject or with other criteria are sent to your BlackBerry Priority Hub You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages Note Level 1 alerts override existing notification settings Change your notifications or ring tones In the Notifications settings you can change the settings for your sounds notifications and ring tones You can also set the volume level of the notifications number of vibrations and more 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 To change your global notification settings tap a setting in the Mode drop down list or change the Sound Vibrate LED Instant Previews or Volume settings Turn off all sounds and ring tones except for calls 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Inthe Mode drop down list tap Phone Calls Only Tip To turn on
67. the Pictures app on your BlackBerry device are organized into several views In the Pictures app do any of the following e To see the pictures that you recently viewed or added tap e To see all of the pictures that you took downloaded or uploaded to your device organized into albums tap e To see your pictures organized by the date that you took or added them from most recent to oldest tap Zoom in to or out from a picture With a picture open on the screen do one of the following e Double tap where you want to zoom in 96 Media User Guide Media e Slide your fingers together or apart to zoom in or out manually Pan a picture 1 Zoomintoa picture 2 Drag your finger around the screen Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow delete them send or share them with friends and so on You can also view properties of your pictures and picture albums including size name and date taken You can see the available options by tapping or by touching and holding an album and then tapping Edit a picture The picture editor offers tools for you to use to edit and play with your pictures 1 Open the picture that you want to edit 2 Tap A 3 When you re finished tap Save Tip There might be more editing options available than what s visible on the screen If your BlackBerry device is in portrait view try
68. to a Wi Fi network Start by checking for these basic issues e Check that you turned on the connection to the Wi Fi network On the home screen swipe down from the top of the screen Verify that the Wi Fi icon appears blue e Check that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If other devices can t connect you might need to reset your router If you re connecting to a work Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot e Your connection might have timed out Try connecting again 131 User Guide Settings e If the Wi Fi network that you want doesn t appear on the Wi Fi settings screen it might be hidden If you know the network name try connecting to the Wi Fi network manually e Check that Mobile Hotspot mode is off If Mobile Hotspot mode is on your device can t connect to a Wi Fi network If none of the suggestions above solve your connection issue try these more advanced troubleshooting options e Check that the time on your BlackBerry device is synchronized with the network time If the times are different it could prevent your device from connecting for example if connecting to the network requires you to have a certificate on your device and the certificate has an expiration date e Ifyou switched Wi Fi networks manually try switching to another Wi Fi network e fyour email account is a work account you
69. to correct the casing of words and so on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Tap the settings that you want to change Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct The words that you add to your personal dictionary can be edited at any time 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check gt Edit Personal Dictionary e To add anew word to your personal dictionary tap Ea e To edit a word that s already in your personal dictionary tap the word e Todelete a word from your personal dictionary tap fim Tap next to the word that you want to delete 148 User Guide Settings Change your device s regional settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Region drop down list tap the region that you want to use to set your device s date format default currency and number format Change Keyboard input or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard input or typing settings on your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap Ej Setti
70. to hide the keyboard and there s nowhere to tap on the screen swipe two fingers down from the top of the keyboard Delete a word Swipe one finger back across the keyboard Note If you type in a right to left language swipe from left to right 145 User Guide Settings Typing on the Keyboard Type an accented character On the BlackBerry Keyboard touch and hold the letter that you want to add the accent to 2 When accented characters appear above the letter slide your finger onto the accented character that you want to type 3 Lift your finger Tip To type an uppercase accented character tap first Or when your finger is on the accented character that you want to type if you pause before you lift your finger the accented character changes to uppercase Type a symbol or number 1 On the lower left side of the BlackBerry Keyboard tap the Symbol key The appearance of this key varies depending on the language that you re typing in Tap the symbol or number that you want to type If you don t see the symbol you want touch and hold a related symbol Slide your finger onto the symbol you want to type or tap to see all the remaining symbols Type an uppercase character 1 Onthe BlackBerry Keyboard tap g 2 Tapa letter Tip To turn on CAP lock touch and hold A Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard Keyboard f
71. to protect your BlackBerry device If you use your device for work your organization might already have security settings in place such as requiring a password to unlock your device BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites apps and services If you change your BlackBerry device a BlackBerry ID helps you to transfer data to your new device Make sure that you use the same BlackBerry ID for all of your BlackBerry devices Log in with your BlackBerry ID to do the following and much more e Keep track of your app purchases and payment options from the BlackBerry World storefront e Make the most of BBM features such as backing up and moving BBM contacts to a new BlackBerry device e Start and stop BlackBerry Protect Password locking and screen locking While your device is locked you can still receive notifications of new email and text messages make an emergency phone call view your battery charge level set an alarm or take a picture To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your display and security settings you can set your device to lock itself after a certain amount of inactivity You can also write a custom message that displays on the locked screen If you forget your password it can t be recovered BlackBerry recommends that you bac
72. two fingers Delete a word for languages that read right to left Swipe from left to right with two fingers Gestures for the BlackBerry Phone app Task Gesture Answer a call Double tap with two fingers on the Incoming Call screen Reject a call Double tap and hold with two fingers on the Incoming Call screen End a call Double tap and hold with two fingers anywhere on the display 160 User Guide Settings Gestures for the BlackBerry Hub Task Gesture Delete a notification or message Swipe left with three fingers Expand an email folder Triple tap with one finger In Discovery mode you can tap and hold with one finger and double tap with a second finger Collapse an email folder Triple tap with one finger In Discovery mode you can tap and hold with one finger and double tap with a second finger Media cards and storage A media card lets you store more pictures videos music and documents on your BlackBerry device The files that you store on your device can be transferred between your device and your computer in just a few steps Moving or copying media files and documents You can drag and drop documents pictures videos music and other files by using your BlackBerry device as a drive on your computer You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer To download BlackBerry Link on your computer visit www bla
73. uses a Windows operating system in a Run command type the IP address in the following format XXX XXX XXX XXX e lf your computer uses a Mac operating system select Go gt Connect to Server Type the IP address in the following format smb XXX XXX XXX XXX 7 Doone of the following 248 User Guide Security and backup e If your computer uses a Windows operating system open the media downloads folder If necessary enter the username and storage access password e If your computer uses a Mac operating system open the media downloads folder If necessary enter the username and storage access password Paste the certificate into the media downloads or media downloads folder 9 On your device tap gt Security and Privacy gt Certificates gt Import 10 Follow the instructions on the screen About smart cards You can use a smart card and your device password to unlock your BlackBerry device You can also use smart card certificates to send S MIME protected messages Smart cards store certificates and private keys You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card Private key operations such as signing and decryption use the smart card Public key operations such as verification and encryption use the public certificates on your device Use two factor authentication You can use a smart card and your BlackBerry device password to unlock you
74. volume speed and pitch of the reader to provide a personalized experience for any situation 156 User Guide Tap Settings gt Accessibility Tap Screen Reader eee NS Move the Volume Speed and Pitch sliders BlackBerry Screen Reader gestures Settings On the home screen swipe down from the top of the screen The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader Gestures that start at the edges of the screen such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app are the same in the Screen Reader app as they are in all other apps However there are additional gestures that help you navigate when the BlackBerry Screen Reader is turned on Task Gesture Set and speak the point of regard Note A point of regard can be a field button selection area link application paragraph sentence word title image or any other display feature Tap with one finger Access Discovery mode Note Discovery mode enables you to interact with points of regard such as letters words buttons links menu items and pictures These points of regard are highlighted on the display Read description of the point of regard Tap and hold with one finger then move your finger The point of regard is set to the object under your finger Tap wit
75. your micro SIM card will allow emergency calls only For assistance you can contact your service provider Micro SIM card PINs You can set two different PINs for the micro SIM card in your device You can use a micro SIM card PIN to help to prevent unauthorized use of your micro SIM card in another device For example if you lost your micro SIM card and someone tried to use it in another device the micro SIM card can t be used unless the PIN is entered correctly If you exceed the number of allowed attempts to enter the micro SIM card PIN your micro SIM card will stop functioning To unblock your micro SIM card contact your wireless service provider for a PUK code A micro SIM card PIN2 is designed to enable certain phone features like fixed dialing To get a micro SIM card PIN contact your service provider and turn on micro SIM card security in your security settings Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserve battery power Related information Lock your work space 224 Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking the screen doesn t disable notifications for incoming calls or messages Press the Power Lock key above the volume keys on the side of your device 237 User Guide Security and backup To unlock the screen swipe up from the bottom
76. 5 Tip When your alarm goes off in bedside mode you can tap anywhere on the screen to snooze the alarm To turn off the alarm in bedside mode swipe up from the bottom of the screen 192 User Guide Applications and features Change your bedside mode settings By default all of your notifications are set to silent in bedside mode and your wireless connections stay turned on When in bedside mode you can choose to hear only phone calls or you can choose to turn off all wireless connections 1 Inthe Clock app swipe down from the top of the screen 2 Tap Ee 3 Do any of the following e To turn on only your phone while in bedside mode set the Phone Calls in Bedside Mode switch to On e To turn off all wireless connections in bedside mode set the Wireless Connections in Bedside Mode switch to Off Change the clock face In the Clock app swipe down from the top of the screen 1 2 Tap f 3 Tap the Clock Face drop down list 4 Tap a clock face type 193 User Guide BlackBerry World Tap to select what type of content to Starter FF view then Kit Wacky Rapids ROGERS APP ZONE filter for Trending Apps amp Games games apps ex fe B g music and E y videos or Nobextadio fers Bloomber Any iteag and Pay ka Pota select My World to view your downloads Search Applications and features Swipe down to change settings parental controls download data network and payment op
77. A 95 MUSIC jee ccteteneet sigh EE decane PR ee ee ee ec N 99 CLG OS cas ter iss he E seed oo cecg se ce na Fea va eet sce cn ee ns acne eena ae ee 103 BlackBerry Story Makev cccccccccecceeeeeeeseeeccecaceeseseeeseescacueeseneaceeeeeseeseessaqeeanaceeeseseeseedsceseeseesaeneeeeseees 105 NCH ASS iN ses cs a eae a e ee eaves sta anda aan e ae o sade Aa aee a ueateeannecs 107 GAIT SS arco ceed scares sues aden s ae n sy ngs sale eb can adlnc ews pn e eh ean Peas os asd vege enw Dera Hee aad E Paha ees scene 108 SE I E SPEE EAT AT TEE AEI EEE EE de mere terete SE AIE A IAE E EA AT ATERT TETT lA Customize your device settings ececceecceececeeeeceeeeeeceeeaeceeeeeeeeeeeeeececeeceeeeeeeeeeeeeseeseeccacaeeeeeeeeeeeeeteeeseneeas 111 How do update the software on my BlackBerry 10 GeViC ee ceecececceceeeeeeeeeeneecaeeeeeeeeeeeeeseccnecuesaeeeeeeeeeess 114 Battery and POWE lscg scree na deiee th cdeastnes tags ualst es uy Beadeea ances cequleeiedetiawensdvvey a ana sateebbneesueehtaged deer guses eoedeareeneas tae 115 CONDECION Sreser E E Ea eae Gada r secun eee eae A eee eee 122 BlackBerry Keyboard and typing ccececceeceeececeeeeeeee eee ceceaaeaeeeeeeeeeeeeeeeececaaaeaeeeeeeeeeeeeeesencagaeaeeeeeeeeeeeeeeeeee 140 Ee 2 D2 ame ee ec re ee ee A eee 149 SCTESMCISPIAY sisth wtsaccecd cndsaepsiis lawivhed napanmens E AEA laude cade E sind aa EA evden Pees 150 PROCESS OEY sete oa arses tee ccna cng E aoe sit sts ease ae een ERs
78. Berry Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smartphone models STJ100 1 BlackBerry Limited 2200 University Avenue East Waterloo Ontario Canada N2K OA7 BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 253
79. Berry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlina org Open a media file 1 2 Tap i 3 Tap Ej 4 Select a device to play or view the media file on 107 User Guide Media To play or view other media files while still connected to the DLNA Certified device tap and select a media file To stop playing or viewing the media file on the DLNA Certified device tap BS Share your media files with DLNA Certified devices e Your DLNA Certified device must be a Digital Media Player e Your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi Fi CERTIFIED Miracast devices to wirelessly access your media files To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Media Sharing e To share your media files turn on sharing for each type of media file that you want to share e To grant access to devices so that they can access your media file
80. BlackBerry PlayBook tablet to view items on your tablet s larger screen use your smartphone as a remote control and more For more information see the BlackBerry Bridge User Guide BlackBerry Travel The BlackBerry Travel app is your personal travel assistant You can use the app to help you monitor your upcoming flights create a travel itinerary and book hotels rental cars and limousines You can also use the BlackBerry Travel app while 234 User Guide Productivity and work you re traveling to find local points of interest calculate currency exchange rates and monitor the weather in the city you ve traveled to For more information on BlackBerry Travel see the BlackBerry Travel User Guide BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization s shared network drive with your BlackBerry 10 device BlackBerry Work Drives User Guide Salesforce Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues For more information on Salesforce see the Salesforce User Guide Adobe Reader Adobe Reader lets you view annotate search complete and share PDF files on your BlackBerry device For more information on Adobe Reader see the Adobe Reader User Guide 235 User Guide Security and backup Security and backup Passwords and locking There are several types of locks PINs and passwords that you can use to help
81. BlackBerry Z3 Smartphone Version 10 2 1 BlackBerry User Guide Published 2014 05 13 SWD 20140513160505469 Contents SEEE I ea tessa dn E mr na arte cece eee tena E E Seeder rt A O A aes aoe AE wana teeta 6 New in this VAIS AS Orci csc stsant 1eeesasbdeactspnebiasaiennataaceee Sete ceToataus ante nudennatersenelarsasnsaeet Sr nesie nash aannatabancacenteaneeia teens 6 Your device at a Slane screenie n a i aE an aaia 7 Introducing your BlackBerry SMartDNOne ecceeeeeeeeceeee eee eeeeceececcacaeeeeeeeeeeeee cee caeaaeaeeeeeeeeeeesecieecucsueeeeeeeegs 8 What s ditterentabout BlackBerry LO fccrcss sceccaceds sass taste tenes E anaes eile aennds fe weave sche eivie E 8 Home screen at a SIANCE ccccecceeneeccnncceeeeeeeee en ececeeeaeaeeeaeeeeeee cussed qcceaeceeeeeceseeugsdqgdacnaesseeeeeeeesauseeuessunaeenes 15 ADPIICALLOM ICONS serenon anana EE AE EE AAE a EA Eiai 16 Notif CatAN O OS a a aE E E Eaa a A E AA R EAA 19 Men ICONS oin reiner EE EEE E A ee E eet EA 20 Inserting the micro SIM card and media Card cccccececcececeeceeeeeeceeccecaeeeeeeeeeeeeeeeeceeqceceeaeeeeeeeeeeesenseceiseeaes 20 Set up your device using the Setup ADP ceecccccccsssssesssssseececeeesececeeeeeceeeeeeeseseeseseeseaesesessseeeeeseeeseeeeseeeeeeeeees 22 Using the touchscreen eae eaaa a a Ero e E a a daaa ana laata neue 23 Personalizing your GEV CC scrnrsinene ee e E E A E a E E ER 28 Where do l TInd CUSTOMErSUPPOIT lt sccscne
82. Clock screen you can turn your alarm on or off set your alarm time and add multiple alarms On the World Clock screen you can view the time in other parts of the world You can also use the stopwatch and set a timer from the Clock app Setting the alarm clock Set an alarm 1 Tap J 2 Setthe Alarm switch to On 3 Touch and hold the dial outside of the clock face 188 User Guide Applications and features 4 Slide the dial around the clock face to your desired time 5 To save the alarm time tap anywhere on the screen Tip The dial allows you to set the alarm for five minute increments To set the alarm for a specific minute tap the alarm time at the bottom of the screen Tap the Alarm Time drop down list and scroll up or down to adjust the time that the alarm is set for Set additional alarms You can set multiple alarms to go off on the same day or you can set additional alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm i Tap 2 2 Doone of the following e Ifyou only have one alarm set tap l ma e Ifyou already have two or more alarms set tap gt i 3 Type analarm name 4 Setanalarm time recurrence tone and snooze duration 5 Tap Save Tip Once you ve set multiple alarms you can quickly adjust the different alarm times by touching and holding any
83. D 245 User Guide Security and backup 3 Change or remove the existing information and tap Save Add a password record to your favorites You can list a record as a favorite Favorites appear at the top of your records list in Password Keeper 1 In Password Keeper touch and hold a record 2 Tap kA Share text and websites with Password Keeper To add websites or text to your Password Keeper records do all of the following Open any application or browse to a website and select the information you want to share with Password Keeper Top H gt Tap Password Keeper Add any additional information to your new record afro nr Tap Save Security settings You can set and change the security settings for applications on your BlackBerry device and set up parental controls to restrict or limit access to features and content You can use a smart card and import certificates from your computer to increase the security of data on your device And if you need to permanently delete all data from your device you can wipe it Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device For example you can control whether an app can access your email contacts pictures or the location of your device Keep in mind that some applications require specific permissions to work You
84. F WMV 9 WMA AVI MJPEG MPEG 4 MPEG 3 F4V V6 Sorenson Spark ISMV fragmented MP4 H 264 WMV9 AAC WMA M4V H 263 H 264 MPEG 4 AAC MPEG 3 PCM MKV H 264 MPEG 4 AAC MPEG 3 PCM MOV H 263 H 264 MJPEG MPEG 4 AAC AMR QCELP MP4 H 263 H 264 MPEG 4 AAC AMR 88 User Guide Media File extension Supported video codec s Supported audio codec s MPEG H 263 H 264 MPEG 4 AAC MPEG 3 PCM WMV WMV 9 WMA AAC AAC AMR AMR FLAC FLAC Vorbis M4A AAC MIDI MIDI MKA AAC MP3 PCM MP3 MPEG 3 OGG FLAC Vorbis QCP QCELP SPMID _ SP MIDI WAV PCM GSM WMA WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Camera You can use the Camera on your BlackBerry device to take high quality pictures and videos You can change the capture and camera settings to capture that perfect moment even in adverse conditions Time Shift mode makes it easy to take group pictures in which everyone looks their best 89 User Guide Camera app at a glance To change settings swipe down To focus on a subject drag the box then tap the screen to take a picture Previous picture Media Tap to switch between Time Shift mode video camera and camera To zoom slide two fingers to
85. Guide BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub at a glance Swipe down to change the device settings mont PF Tap to view BlackBerry Hub filed email Thursday June 27 Drag down en Magna j to view your Melissa Davies 2 35 ae T Project Brief even S Hisham Ath 2 20 e EIE S 2 Priority Review Q2 Summary 12 10 messages Tap to filter Q Conference Call messages Yaria Maria Marques I Tap for show or hide Megan Ach 55 i email BBM meh abet Sed Fl Sptions Gada k Kevin Beatt 3 messages Granade 7 or Se Rodrigo Chi i accounts text messages ea Flavell weareaohatide jii z change social messaging eo Review Q2 Last Quarter 10 00 display accounts calls 2 Conference Call options and e John McMullen 09 40 7 Finished up the thesis priority messages i gt more and more Paul Morley 08 20 View attachments Search Compose BlackBerry Hub and email The BlackBerry Hub gathers all of the messages notifications and events that you receive from your different accounts into one convenient location In the BlackBerry Hub you can receive and respond to email text messages or BBM chats all in the same place Additionally you can see and respond to direct messages and notifications from your social networking accounts glance at your upcoming events and more Staying connected with the BlackBerry Hub 59 User Guide BlackBerry Hub and email Email You can add practically a
86. H DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION BLACKBERRY SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO BLACKBERRY AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED BLACKBERRY DISTRIBUTORS ALSO NCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS N ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has
87. IP address using the following format XXX XXX XXX XXX e lf your computer uses a Mac operating system click Go gt Connect to Server Type the IP address using the following format smb XXX XXX XXX XXX 162 User Guide Settings 10 Go to the files or folders that you want to copy 11 When prompted enter the username and storage access password 12 Drag and drop the files or folders Turn on USB mass storage 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Set the USB Mass Storage switch to On To stop using USB mass storage disconnect your USB cable Using a media card Want more space to store your ring tones videos pictures and songs For additional space to save documents and media files you can insert a microSD card into your BlackBerry device Using a media card can help to increase the performance and power efficiency of your device You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card Supported media cards Your BlackBerry device supports media card sizes up to 64 GB Only microSD cards are supported To use a media card larger than 32 GB you may need to format the media card to FAT32 format You can use your device to format your media card Format your media card You can format your media card to help resolve an issue with the media card When you format your med
88. If you receive a prompt to select the access level tap Access to limit who can open the link Tap Share Link BP Wolo Tap a location or message type for sharing Change cloud application settings You can change your settings for items like the back up options and network usage for your cloud applications When you enable back up options changes to files in the selected applications are automatically updated and stored in the cloud To change your settings 1 Tap Bi 2 Tap Ee Tapping Ee launches the cloud application Working with zip files Zip files and folders Zip your files to help reduce memory space You can zip a single file or folder or zip multiple files or folders You can also zip all of the files in a particular folder using the Zip All option Touch and hold a file or folder e Tozip a single file or folder tap DI e To zip multiple files or folders tap A Tap the files or folders you want to zip then tap Unzip a file You can unzip files and also preview their contents When you unzip a file a folder is created with the same name as the zip file The unzipped contents can be viewed in this folder e To unzip a file touch and hold a zip file Tap H e To preview the contents of a zip file tap the file 219 User Guide Applications and features Calculator The calculator on your BlackBerry device combines a scientific and standard calculator into one You can also use the calculator to co
89. Ifthe Wi Fi switch is off set it to On 4 Tap a network e fthe screen requesting a password appears enter the password for the Wi Fi network Tap Connect e Ifyou have access to the Wi Fi router and you want to use Wi Fi Protected Setup tap the screen above the keyboard to dismiss the keyboard Tap O Complete the instructions on the device screen 5 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device on the home screen swipe down from the top of the screen Tap Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manually On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi gt BH 1 2 3 Inthe SSID field enter the name of the network A Select the network s security type and specify any additional information For what information you should specify you can speak to your administrator or the person who manages the Wi Fi network 5 Tap Connect Tutorial Setting up Wi Fi on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up Wi Fi on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials wifi en 128 User Guide Settings Delete a saved Wi Fi
90. Internet connections You can use your BlackBerry device s connection to the mobile network to allow other devices to access the Internet This functionality is particularly useful if you want to browse the Internet on your laptop or Wi Fi only tablet but you don t have access to a Wi Fi network Internet tethering You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device s mobile network connection You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Mobile Hotspot You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device The number of devices that you can connect depends on your wireless service provider Connecting your devices using Mobile Hotspot mode is like connecting to a Wi Fi router you can use the Wi Fi connections on your devices but you don t need access to a Wi Fi network VPN connections You can connect your BlackBerry device to a virtual private network VPN over your mobile network or using a Wi Fi connection While your device is connected to the VPN you can send data to and receive data from the private network across the public network Turn on airplane mode In some places such as on an airplane or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quic
91. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost stolen or corrupted by an unforeseen issue 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Software Updates 3 Tap Check for Updates 114 User Guide Settings You can also update your device software using BlackBerry Link For more information see the Help documentation for BlackBerry Link Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi Fi network software updates are automatically downloaded and installed on your device When this feature is turned on you aren t notified when an update starts installing but you may be asked to restart your device to complete the installation On the home screen swipe down from the top of the screen Tap Settings gt Software Updates 1 2 3 Tap 4 Set the Automatic Updates switch to On Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device You can learn how to extend battery life monitor which apps are using the most battery power and charge your device in the most efficient way Turn off your device Press and hold the Power Lock key above the volume keys on the side of your device 115 User Guide Settings Put y
92. NCHOCKING acca dst se2 cat in a a E bay ean Laa usd tara pase E aE a a a aaa 236 Backing Up YOUR devie Cd ata vice dice vaeceiciest caceedveelagsedste E veradeetageededs sams ba a ns 241 Blak Berry Probe Clio 2s2s3c 35 minenin er Ea oaeauabagda a Ae A a a Ae aa ea EEEE 241 Password KEDE onni inro a oA A E EEEE E E ncteaten 242 Sere ALVESTA S E E E E E 246 Ker E IS Oy ead dase E E E TAT E TENE E A E A NE T EAEE E ETE Nels 251 User Guide Setup and basics setup and basics New in this release Introducing BlackBerry 10 OS version 10 2 1 This software update introduces great new features to help you be more productive and more in control Discover more ways to prioritize your communications read web content offline customize menus download Android apps and monitor the battery power level so you can be more productive for longer aa BlackBerry Hub The BlackBerry Hub now features customizable notifications the ability to filter the message list using a pinch gesture and the ability to compose messages in plain text or rich text BlackBerry Keyboard A floating action bar above the keyboard helps you easily complete or cancel common actions si Calendar You can view a specific date in the calendar by tapping the top of the screen and selecting a date You can use existing calendar information to create follow up meetings and with the Cisco WebEx Meetings app installed you can schedule WebEx meetings Contacts When you
93. Op Smart Tags Store and create tags that contain info such as text phone numbers and links that you can share with others Settings Change the settings for network connections accounts display language and more Adobe Reader View PDF files on your device and share them with others over email BBM and more Phone Place conference calls check voicemail or move a call to BBM Video EE Camera Includes front and rear cameras and a Time Shift mode to help you capture the perfect picture 18 User Guide Setup and basics Icon Description 2e Setup Set up your accounts personalize your device and watch tutorials about using BlackBerry 10 OS Help Find out how to do things quickly on your device read FAQs and learn tips that can help increase your productivity Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub When you have a new item the 3 indicator appears on the notification icon You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device Icon Description Email message Text message BBM message Facebook message Twitter message LinkedIn message Phone call Voice mail message 0 gaada Notification messages from apps and services such as BlackBerry World 19 User Guide Setup
94. TIVITY TE WOU oened AE RES ERE 223 Switch between your personal space and work SPACE ccecsceeseeccceccecececcececeeeeeesasseseseseseeeeeeeeseseeeeseeseseeenes 223 About BlackBerry Balance and your work Space 0cceeceeceeeeeeeeeeeeeeceeececeeeeeeeeeeeeeteeceeccisueeeeeeeeeeeeeteeneee 223 Remember erriei E a AE e a i Aa AE aE EEE 228 Documents TOG Oene aa aE R aa haul E aE aE e Eaa aa a EEEa Eea 233 Prnt TO GO vse cacevis oases lens ndecati e ia A EE E E E EE T 233 BlackBerry World for Work ccccececcceeunceeeeceeneeneeeceescanaeeaeeeeeeeeensceaaseeaeeeeneseeeeeuyseqqeeceaesseeeeseeeeauenteesaases 234 Enterprise M sscuneasetcine te adansitanasascttaanetannnget a e a EAE E REEE E A EER 234 Enterprise M Or C OO EE E E E lads EE E E EEA 234 BlackBerry Bria Se s iisewtscsecetncesipdvatigagltens cate A E E E A EE E ep eena igo aeece 234 BlackBerry Travel s esseiseeetesetereternrnnntneetettttttttnnAnnSAeCot etA tEEAEENANACONOCENEEEAEEEERECASECECENNEEEAEEENECC ESEE EEE EE EAEE 234 BlackBerry Work DYrives ccccccccescesseeeeeecceeceseeeeeescesedeueeaneeeceseeeessscecceeuenaeeeeceseeeesesensedeenneeceeeesseeees eeseeens 235 OST ONC ob a cece an et haat a coe tea hana ue en Gunte ate aadietevethanereteatee a a a a E 235 AdobeReader sineira a E eee te eee eee ens a eee ees 235 ese UNE yet UCL E e EO seas ak ta pce te ec tte at aces ws Se eticcte dan Sats seabed ie cadets sea hi dacaetint out te aedccetite ahs tale 236 PaSSWOrdS A
95. To use growing numbers to indicate the busyness of a day set the Growing Numbers switch to On Troubleshooting Calendar app can t sync my calendar Try the following e If your calendar is associated with one of your accounts for example your Gmail calendar check that synchronization for the calendar is turned on On the home screen swipe down from the top of the screen Tap gt Accounts Tap an account Check that the Sync Calendar switch is set to On e Ifthe calendar is saved on your computer in Microsoft Outlook or Apple iCal try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device For more information see the BlackBerry Link help e If your calendar still isn t in sync try removing and re adding the account that the calendar is associated with can t reply to or send meeting invitations Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events aren t appearing in my calendar You might need to refresh your calendars In the Calendar app swipe down from the top of the screen Tap have duplicate calendar entries If you imported calendar entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by deleting duplicates in your address book or by clearing your local data on your device 179 User G
96. You can also specify the order of these options and switch between your personal space and work space from the Quick Settings menu From the Device Monitor screen you can view how much storage space and battery power each of your apps is using You can see information about CPU memory and mobile network or Wi Fi network usage Related information The BlackBerry Hub at a glance 59 BlackBerry Keyboard and typing 140 Notifications and ring tones 47 Calendar 171 Contacts 180 Phone basics 38 Browser 204 BlackBerry World 194 Customize your device settings 111 Battery and power 115 Your device at a glance User Guide f BlackBer Setup and basics Headset jack Notification LED Front camera A Lock screen Press Power on off Press and hold Reset Press and hold for 10 seconds Media card slot Micro SIM card slot Volume up s Mute Press Voice Control Press and hold Volume down Microphone USB port Introducing your BlackBerry smartphone In this web based training learn about your BlackBerry smartphone s hardware features and specifications see a comparison of your smartphone with other smartphones and learn about using the touch screen Note This training is available in English only Start the training What s different about BlackBerry 10 If you re new to a BlackBerry 10 device you might be eager to learn more about what makes it different from other BlackBerry device
97. accecvenssessdsas dene E Ea a a Er E AEE A 28 DEVICES Wte ksen a a E E EE EE E 29 sipeto i TAVAD a E E atetattoee sca peheanms ieueaeemaoas 34 Phoneahd VOC Gedra ea a naeemdadeeene 38 PRONE DASSIES nana a E a e a A A 38 Notifications and ring LONCS sanon ii n E ai reai ie OREERT e 47 oiee nn EE E E E E A E N seatacasmenaaeeta 51 Voice Control sane eee E EE ARE EE AEE A E E E E 53 Bar Bery gill Se 1002 enal aaa a N E ee rr a ee eee 59 The BlackBerry Hub at a SIannce cccccceccccccceceeceeeceeceesceeaceeceeeeeseessaasaeeeaeaeseeceeeeecessanceessaeaeeeeeeteeesenseeeeenes 59 BlackBerry Hub and Mil ccecceceeenecce cee ee cee ee eee ceceeeaaeaeeeeeeeeeeeeeecccesaaeaeeeeeeeeeeeseeseccaaeeeeeeeeeeeeeseeteesissneaes 59 BB Mi rran T E A sestemaune A ceatennuceituseh ge A E E ccssaeee 84 FaceDOO Keen ee e a a a a eee eee a T 84 TWI O E E E E E 84 Hnkedlitaneaan a an r a a E a iarr a a a araa 84 Grol a Fen pear ces rie nite tna ny Cerra epeer tera ties Pattee Orr tamt ee neler Peet of ree rene re ret eran an eee tamer reece tere crested 88 Changerthe media VO lUM C secese id acca dvesteenideeensas neadevbs cevieee signed ediagdu E A E EA 88 Supported audio and video file extensions formats ANG COCECS csceccccceeceseeceeeeceaeseeeeceeeeaerseeeeeeanaeeeeeeenea 88 1Ot Wale g Pereeeteererer errr re A te eee cere re tee reer ae reer eee eee reer eee renee eee 89 PICU E tater chan ts os ce tae aerate he be E onnene cess ene A EE
98. al If a media card is included it might already be inserted 1 With the back of your BlackBerry device facing you open the door on the left side of the device 2 With the metal contacts facing away from you insert the media card into the top slot 3 Close the door Set up your device using the Setup app The first time your BlackBerry device starts the Setup app opens The Setup app needs a network connection so make sure your device is connected to a mobile network or is within range of a Wi Fi network After the initial setup you can open the Setup app by tapping the Setup icon on the home screen The Setup app prompts you to enter an existing BlackBerry ID or create a new one If you are not sure if you already have a BlackBerry ID on your computer visit www blackberry com blackberryid You can use the Setup app to e Add your email BBM instant messaging and social networking accounts e Set up your payment options for purchases you make from the BlackBerry World storefront e Transfer data from a device running BlackBerry 7 or 7 1 e Customize and personalize your device settings e Watch tutorials or open the Help app to learn more about BlackBerry 10 OS 22 User Guide Setup and basics Using the touch screen Take a moment to check out how to navigate your BlackBerry device using these basic gestures Scroll and move between Items Slide your finger to scroll through a list pan a webpage or move between pict
99. an t update your version of BBM in BBM press the Ea key gt Options gt Back Up Select a backup option What if have contacts on my SIM card Your BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your device contact your service provider If you saved contacts to your old SIM card to make sure that those contacts aren t lost you might need to copy those contacts to your old device before you back up your device data Tip To copy contacts from your SIM card to your old device s built in media storage in your contact list on your old device press the J key gt Micro SIM Phone Book Press the EE key gt Copy All To Contacts Transfer data to a new device using a computer and BlackBerry Link If your current BlackBerry device is running BlackBerry Device Software 5 0 or later you can use BlackBerry Link to transfer supported data and settings such as device settings phone history media files browser bookmarks and so on to your new BlackBerry 10 device This feature is designed to move personal data but not work data On your computer download and install BlackBerry Link from www blackberry com BlackBerryLink Open BlackBerry Link Connect your current BlackBerry device to your computer using a USB cable Complete the instructions on the screen When prompted connect your new BlackBerry 10 device using a USB cable Oy OT eG Ma Complete the instructions on the screen Note Email accounts and un
100. and records videos For example you can use Burst mode to take multiple pictures quickly Note Shooting modes don t apply to the Time Shift mode Icon Description ea Normal This mode is available for the camera and the video camera Normal mode acts the most like a regular camera or video camera and takes a single picture or video at a time ww Stabilization This mode is available for the camera and video camera Stabillization mode can reduce the blurriness caused by camera movement when taking pictures and recording videos mm Burst This mode is available for the camera Burst mode allows you to take multiple pictures quickly This is a good shooting mode to use when taking pictures of fast moving scenes or subjects Dy HDR This mode also known as High Dynamic Range mode is available for the camera HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on Icon Description A Auto 93 User Guide Media Icon Description This is the most common mode It s available for the camera video camera and Time Shift mode Use this mode to capture a wide variety of everyday scenes p3 Action This mode is available for the camera and Time Shift mode This mode can help to take p
101. app see the LinkedIn User Guide Joyn With joyn you can chat call send pictures and share videos with your friends and contacts who aren t using a BlackBerry 10 device If your wireless service provider supports joyn the icon appears beside your contacts who are using joyn 84 User Guide BlackBerry Hub and email About joyn Do you have friends and contacts who aren t using a BlackBerry 10 device If so you can chat call send pictures and share videos with these contacts using joyn If your wireless service provider supports joyn within the Contacts app or the Phone app the icon appears beside contacts who are using joyn so that you can easily find other users joyn for BlackBerry 10 might not be available on your device depending on your wireless service provider For information about fees or conditions that might apply when using this application contact your wireless service provider Start a joyn chat 1 Inthe Contacts app or in the contact details view tap beside acontact s name 2 Do any of the following e Type your message e Tap an emoticon e To attach a picture or file tap fl 3 Tap Send Tip You can find start and reply to your joyn chats in the BlackBerry Hub Invite other joyn contacts to a chat Have something you need to discuss with a group You can chat with more than one person to help make decisions faster and keep everyone informed At the bottom of a joyn chat ta
102. appear on the BlackBerry Keyboard so that you don t have to look above where you re typing to see the suggestions If you have difficulty selecting the suggestions or you find the Keyboard looks cluttered you can set the suggestions to appear above the Keyboard instead 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt On Screen Keyboard 3 Inthe Portrait Mode and Landscape Mode drop down lists choose how you want the word suggestions to appear e To have word suggestions appear above the Keyboard tap In Column e To have word suggestions appear on the Keyboard tap In Letter e To turn off word suggestions tap Off When you set word suggestions to appear above your Keyboard you can use the suggestion by flicking up from anywhere directly beneath the word you want to use 147 User Guide Settings Spell check Turn on spell check 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Set the Spell Check switch to On Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word e To accept a spelling suggestion tap the suggested word e To add the word to your personal dictionary tap Add to Dictionary Change spell check settings You can change spell check settings such as whether to check the spelling of acronyms whether
103. board successfully appears 3 To paste the password or username do any of the following on the appropriate website e Tap the text field gt E gt Paste e Tap and hold the text field Tap Paste Prevent password and username copying You can turn on or turn off the password and username copying feature at any time 1 In the Password Keeper application swipe down from the top of the screen Tap Ee 2 Clear the Allow Clipboard Copy checkbox The Copy Password and Copy Username options are no longer available You cannot copy and paste your passwords or usernames You must type them manually instead Hide or show passwords in Password Keeper To hide or show a password in the Password Keeper application do any of the following e In Password Keeper swipe down from the top of the screen Tap Select or clear the Show Password checkbox e After entering a password in a password field tap g Generate a random password You can change the criteria for generating random passwords in the Password Keeper application l Tap 3 and do any of the following e Change the Length field e Select or clear the Include Letters Include Numbers or Include Symbols checkboxes 2 Inthe home screen of the Password Keeper application tap g 3 Type the website and username information 4 Tap Generate a Password Note If password copying is turned off you must type the generated password letters numbers and symbols when you
104. cally download copies of that email You can have filed email readily available on your device by syncing an email folder 1 Inthe BlackBerry Hub tap the banner at the top of the screen 2 Touch and hold a folder 3 Tap B Flag a message When you flag messages they appear in BlackBerry Remember so that you can add due dates tags voice notes and other files to them 1 Inthe BlackBerry Hub touch and hold a message 2 Tap fg Mark a message as read or unread In the BlackBerry Hub do one of the following e To mark a message as read touch and hold the message Tap i e To mark a message as unread touch and hold the message Tap SS e To mark messages before a specific date as read touch and hold the date bar Tap e To mark messages before a specific date as unread touch and hold the date bar Tap J Download or share a picture from an email In a message touch and hold an embedded picture e To save the picture tap e To share the picture tap ive e To set the picture as your BBM profile picture a contact picture or your wallpaper tap wi Save a draft email 1 While composing an email tap Cancel 73 User Guide BlackBerry Hub and email 2 Inthe dialog box tap Save Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S MIME protected messages or IBM Notes email encryption on your BlackBerry device Digitally signing or encrypting
105. ccessing your files on your device Try connecting to a different network and try again For more troubleshooting information see the help in BlackBerry Link on your computer 168 User Guide Applications and features Applications and features Organizing your apps To keep all of your apps organized you can move apps around on the home screen create folders for your apps or delete apps that you no longer use Leave an app or close an app Instead of closing an app when you re done using it you can make multitasking easier by minimizing an app You can see your open apps arranged as Active Frames on the home screen and you can tap an Active Frame to return the app to full screen Once you minimize an app you can close it from the home screen 1 To minimize an app swipe up from the bottom of the screen The app is arranged as an Active Frame on the home screen 2 To close an app after you minimize it on the home screen on an Active Frame tap Move an app around the home screen You can move the app icons to different places on the home screen so they are where you want them to be For instance if you re right handed you can arrange your frequently used apps on the right side of the screen Then when you re using your BlackBerry device with one hand it s easier to open those apps 1 On the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the icon to a different location on the h
106. ce You can also access files that are saved in the cloud Viewing files View files on your device File Manager helps you view save and share files on your BlackBerry device To view a file in File Manager 1 Tapa folder 2 Tapa file that you want to view To go back tap Kd 215 User Guide Applications and features Tip If BlackBerry Balance is enabled on your device and you want to access your work files on the home screen swipe down from the top of the screen Tap Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you can also access files stored in the cloud To access a file stored on another device 1 Tap B 2 Tapa device Files and folders stored on the selected device appear in File Manager when opened or when viewed Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names such as fixing a typo or word To rename a file or folder 1 Touch and hold a file or folder 2 Tap fig Tip To change a file type touch and hold a file Tap gt zi Add a folder When you open File Manager a list of pre defined folders appears To add a folder do the following 1 Navigate to where you want to add a new folder 2 Tap H 3 Tap fa Note You might no
107. ce to another 1 On the home screen touch and hold the item you want to move 2 When the item starts to pulsate slide your finger to where you want the item to be 25 User Guide Setup and basics Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen This is great for multitasking as you don t need to do things like save and close documents before you use the browser or restart your browser session after you check your email Swipe up from the bottom of the screen Q Tip When you re done using your app you can close it by tapping in the lower right corner of the app View the BlackBerry Hub You can peek at or open the BlackBerry Hub from anywhere on your BlackBerry device From the bottom of the screen slide your finger up and to the right 26 User Guide Setup and basics Q Tip Keep your finger on the screen while you peek at the BlackBerry Hub To go back to what you were doing slide your finger back down Show the menus You can find additional features options and help by exploring the menus Do any of the following e Tosee the additional actions you can perform in an app tap or e To seethe additional actions for a specific item within an app such as a song or a picture touch and hold the item To see the names of the menu items that appear on the right side of the screen slide your finger over them To find the settings a
108. cemail you can call your voice mail service from the Calls screen in the Phone app 51 User Guide Phone and voice Using a visual voicemail service Listen to a visual voicemail message 1 Inthe BlackBerry Hub or Phone app tap a voicemail message 2 Tap Cc Forward a visual voicemail message 1 Inthe BlackBerry Hub or Phone app touch and hold a voicemail message 2 Tap RY Save a visual voicemail message Your service provider s voicemail system might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device 1 Inthe BlackBerry Hub or the Phone app touch and hold a voicemail message 2 Tap Save Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message Depending on your wireless service provider this feature might not be supported In the Phone app swipe down from the top of the screen 1 2 Tap f 3 Tap ao gt Change Voicemail Greeting 4 In the Greeting drop down list do one of the following e To play your phone number as your voicemail greeting tap Phone Number e To play your name as your voicemail greeting tap Name e To record a custom voicemail greeting tap Personal Message Change your visual voicemail password Depending on your wireless service provider this feature might not be supported 52 User Guide Pho
109. ces are turned on On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network Make sure the Data Services switch is set to On can only see email for the last 30 days For some types of email accounts the default timeframe that your BlackBerry device initially syncs email is 30 days in the past To change this setting on the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap the email account In the Syne Timeframe drop down list tap an option Tap Save can t find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device your administrator might have turned on a policy that separates the BlackBerry Hub into a work view which contains your messages and notifications for only your work account and a personal view which contains your messages and notifications for only your personal accounts To see the work view in the BlackBerry Hub tap gt Switch To Work can t see the recipients for a message To see the other recipients of a message and the account that you received the message in in the message at the top right corner of the screen tap the arrow can t send or forward a text message You might not be able to forward a text message if the content of the message includes copyright protected information If you use a work account that is supported by a BlackBerry Enterprise Server your adm
110. ch allows your device to make a mobile network connection with only your current service provider If you plan to travel internationally and you want to use a micro SIM card from another service provider you might need to enter an unlock code Tip To see the current service provider associated with your device on the home screen swipe down from the top of the screen Tap Settings gt About gt SIM Card 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 3 Inthe Phone Network Lock section tap a locked item 4 When prompted enter the unlock code CAUTION For security reasons each unlock code can only be entered incorrectly 10 times If you exceed the number of allowed attempts to enter an unlock code your micro SIM card will allow emergency calls only For assistance contact your service provider 239 User Guide Security and backup Change or remove your device password CAUTION If you can t remember your password the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Change Device Password To stop using a password set the Device Password switch to Off Related information Change your work space password 224 How do reset my dev
111. cipes and then filter your entries by that tag 1 Inthe Remember app tap an entry 2 Tap gt g Format the text in an entry Depending on the account that your entry is associated wtih you might be able to apply formatting to italicize bold or underline text create lists or change the text size and color 1 Inthe Remember app tap an entry 2 Inthe Additional notes field tap gt 229 User Guide Productivity and work Hide synchronized folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync by default the tasks and notes from that account appear as synchronized folders in the Remember app To hide these folders 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 Tap an account 4 Onthe Edit Account screen set the Sync Tasks switch to Off Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes In a folder or on the Remember folder screen tap g Tap 1 2 3 Speak your voice note 4 When you re finished tap m gt Done Tip You can also take pictures without leaving the Remember app To take a picture in a folder or on the Remember folder screen tap 8 Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember 1 In a
112. ckBerry 10 OS If a software update is available for your device a notification appears in the BlackBerry Hub Em Use a media card Reduce power usage by keeping less data on your device Save data to a media card instead of your device storage space 120 User Guide Settings ge urn off the flash Conserve more power by turning off the flash when taking pictures Tip Like most electronic devices your device battery drains less quickly if you keep it out of the sun and other hot places keep the contacts clean and charge it regularly Avoid leaving your device turned off with a low battery power level for an extended time Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model If you use any other battery you might invalidate any warranty provided with your device CAUTION There is a risk of explosion if the battery is replaced with an incorrect battery type Do not attempt to replace your non removable battery Only qualified service personnel should perform repairs or battery replacements to your device Device and battery disposal Dag Please recycle your BlackBerry device and battery in accordance with your local regulations Do not dispose of either your device or battery in a fire Your device or battery should not be placed in household waste bins For information about returning your device to BlackBerry for recycling and safe disposal fro
113. ckBerry ID you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices You should sign in with the same BlackBerry ID on all of your BlackBerry devices If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to use an email address that you use frequently Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password The email address that you use as a BlackBerry ID username doesn t have to be associated with your BlackBerry device 1 To create a new BlackBerry ID when you set up your BlackBerry device on the BlackBerry ID screen tap Create New 2 Complete the instructions on the screen Change your BlackBerry ID password 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 3 Tap Change Password 34 User Guide Setup and basics Change your BlackBerry ID information You can change your username screen name first name or last name 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 3 Tap A Tutorial Creatin
114. ckberry com BlackBerryLink and select the Windows or Mac option For more information about synchronizing media files and documents see the Help in BlackBerry Link Tip To locate files on your device if you know the file or folder name tap a to search for it Transfer files between your computer and device using a USB connection 1 Using a USB cable connect your BlackBerry device to your computer 161 User Guide Settings 2 Ifnecessary enter your device password Your device and media card appear as drives on your computer 3 Goto the files or folders that you want to copy 4 Drag and drop the files or folders Transfer files between your computer and device using a Wi Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi Fi network Before files are moved over a Wi Fi network you are prompted to enter the storage access password On the home screen of your BlackBerry device swipe down from the top of the screen Tap J Settings gt About At the top of the screen in the drop down list tap Network and make note of the IPv4 address Tap EJ Tap Storage and Access Set the Access using Wi Fi switch to On Type a storage access password Tap Identification on Network and make note of the Username O 100 UN 0 OTs eB oN On your computer do one of the following e f your computer uses a Windows operating system in a Run command type the
115. count Tap i Sort attachments You can sort attachments by date sender name type for example by pictures and documents or account 1 Inthe BlackBerry Hub tap ng 2 Tap B A 3 Inthe Sort drop down list tap a sort option Share or save your attachments 1 Inthe BlackBerry Hub tap jj 2 Touch and hold an attachment 3 Tap B 4 When the download is complete touch and hold the attachment e Toshare the attachment tap ive e To save the attachment tap Tip To share or save multiple attachments tap J gt 7 Select some attachments Tap or amp Send email and messages from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook messages direct Twitter messages Linkedln messages BBM messages or other types of chat messages depending on your wireless service plan and the accounts that you added to your BlackBerry device 1 Inthe BlackBerry Hub tap B 2 Tapa message type Add or choose a recipient for your message e For email type a contact name or an email address in the To field You can tap suggested contacts that appear below the To field to quickly add them to the message e For Facebook Twitter or LinkedIn messages type a contact name in the To field e For text messages type a contact name or a phone number e For BBM and other chat messages select a contact from the list 4 Type your message 70 User Guide BlackBerry Hub and email 5 Tap Send o
116. create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable your device appears on your computer as a removable storage device Depending on the functionality of your computer you can usually use a USB connection to drag files between your computer and your device Wi Fi Direct connection When you connect your BlackBerry device to other devices using a Wi Fi Direct connection you can perform actions such as sharing a document without needing an Internet connection Because a Wi Fi Direct connection creates a network you can connect to multiple devices at the same time Wi Fi CERTIFIED Miracast connection Miracast allows you to show what s on the screen of your BlackBerry device on another device such as a TV or computer monitor In most cases you ll need to connect through a Miracast adapter that plugs into the device s HDMI connector Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth connection because of its ability to stream content Bluetooth connections are more commonly used for actions such as playing the music on your 124 User Guide Settings BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device s mobile network connection Shared
117. create or change an event tap the Participants field e Ifthe person that you want to add is in your contact list start typing a name Tap the name from the list e ifthe person that you want to add is in your organization and you added your work account to your device type the name Tap Look up 173 User Guide Applications and features Tip Some accounts might let you view the participants availability After you add all the participants to the event tap the event time near the top of the screen If any of the participants have a schedule conflict the time slider at the top of the screen is red To find a time that works for everyone move the slider until it turns green Add a location to an event When you create or change an event do one of the following e To type a location manually in the Location field type a location e To open the Maps app and choose a location in the Location field tap Q Choose a location Schedule a recurring event 1 When you create or change an event tap the time for the event 2 Inthe Repeats drop down list tap an option 3 When you re finished tap Kd Change the availability status or reminder time for an event When you create an event to save you time the BlackBerry Calendar app uses your default settings for the event s availability status and the reminder time You can change these settings 1 When you create or change an event tap any of the icons at the top of the scr
118. ct word suggestions that appear while you type You can also set up or change your display typing keyboard and voice input languages Keyboard and typing at a glance There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device Use the At a Glance image to familiarize yourself with the keyboard capabilities 140 User Guide To open the keyboard tap a text field or swipe up from the bottom of the screen with two fingers To delete a word swipe one finger across the keyboard Built to keep you Settings To use a suggested word place your finger just below the word and flick it up onto the screen QWeERT Y UM O P RS DFG FH KJEE FZ eV Tear Nin E 123 Touch and hold to close the keyboard va Touch and hold to use voice dictation Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field You can use home screen shortcuts to make a call send email or text messages start a BBM chat update your Facebook status post a tweet or a LinkedIn update find a location in the Maps app play music or add notes and tasks to BlackBerry Remember Make a call 1 On the home screen tap A 2 Type call and the name or number of the person that you want to call For example you can type call lan or call 5195550100 3 Beneath Actions tap the act
119. ct from your mobile hotspot 4 Tap E 133 User Guide Settings Troubleshooting Mobile Hotspot mode can t use my device as a mobile hotspot e Check that you re connected to the mobile network If al appears in the upper right corner of the home screen then the mobile network is on and connected e Check that your wireless service plan is set up to use Mobile Hotspot mode If not you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device e Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming For more information check your service plan or contact your wireless service provider e If you re using your device for work your organization might not allow the use of Mobile Hotspot mode For more information check with your administrator e While roaming if your wireless service plan supports the use of Mobile Hotspot mode while roaming on the Mobile Network settings screen check that Data services while roaming is turned on can t connect multiple devices to my mobile hotspot Depending on your wireless service plan you might not be able to connect multiple devices to your mobile hotspot or the number of devices you can connect might be less than eight Internet tethering Internet tethering allows you to share your BlackBerry device s connection to the mobile network with one other device such as a laptop or tablet so that you can access the In
120. d Details Tip The amount of available storage space displays when you minimize the File Manager app How do free up storage space To make room for more files and apps try any of the following e Save documents and media files on your media card To automatically save camera pictures and videos on your media card on the home screen tap Swipe down from the top of the screen and tap e Reduce the size of pictures that you take and videos that you record To change the ratio option for your pictures on the home screen tap gt Ht change the size of your videos on the home screen tap gt E gt E e Transfer some of your data to your computer using a USB connection Wi Fi connection or BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 164 User Guide Settings Delete files that you don t need To delete multiple items in an app tap gt me Select items and tap E e Delete apps that you don t use To delete an app on the home screen touch and hold an app icon until the icons begin to blink On the icon for the app that you want to delete tap F If you don t see on the app icon the app can t be deleted Optimize your device s performance If you find that your BlackBerry device is running unusally slow try any of the following e Close any apps that you aren t using e Delete messages that you don t need to keep e In yo
121. d an email account Try the following e Make sure that your email address and password have been typed correctly e Make sure that your device is connected to a mobile or Wi Fi network Add the email account using advanced setup On the home screen swipe down from the top of the screen Tap Settings gt Accounts gt gt Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider 65 User Guide BlackBerry Hub and email e If you re trying to add a work account supported by BlackBerry Enterprise Service 10 make sure that you have an activation password from your administrator e If you re trying to add an email account supported by Microsoft Exchange ActiveSync contact your administrator or email service provider to find out if you need to change any settings for the account can t add a second social networking account You can add only one Facebook account one Twitter account and one LinkedIn account to your BlackBerry device BlackBerry Hub message list icons Icon Description A Unread email Read email 2 Meeting or event invitation el New Facebook notification t Email with attachment B Draft message Email messages grouped by subject in a conversation thread Unread text message SMS Read text message f Text message with attachment MMS EA Draft text m
122. ddress that you use must already be added to your device Some accounts don t allow you to change the email address for example your work account 1 Inthe Calendar app swipe down from the top of the screen 2 Tap gt Meeting Invitation Settings 3 Beneath a calendar in the drop down list tap an email address Change default settings for events You can change the default length reminder times and snooze intervals for your events or meetings 1 Inthe Calendar app swipe down from the top of the screen 2 Tap fq Settings gt General e Tochange how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration e Tochange the default reminder time for events in the Meeting Reminder or All Day Meeting Reminder drop down list tap a new time e Tochange the snooze intervals in the Snooze Interval drop down list tap a new snooze time 178 User Guide Applications and features Change how your calendar is displayed 1 Inthe Calendar app swipe down from the top of the screen 2 Tap Settings gt General e To change the view day week or month that you see when you open the calendar in the Default Calendar View drop down list tap a view e Tochange the day that the week starts on in the First Day of the Week drop down list tap an option e Tochange your working hours in the Working Hours section in the Start and End drop down lists tap an option e
123. de of your BlackBerry device 2 After the beep say LinkedIn and your update For example LinkedIn heading to the conference room for a meeting Save notes and memos using the Voice Control app The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 56 User Guide Phone and voice 2 After the beep say Make a note and say what you want your note to contain For example Make a note to call Mom Check your wireless coverage status using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep do one of the following e Tocheck your mobile network coverage say How many bars do have e To check your Wi Fi connection status say What is my Wi Fi status e Tocheck both your mobile network coverage and Wi Fi connection status say What is my signal strength Check your battery level using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say What is my battery level Hear your latest unread message read back to you You can hear your latest unread email message or text message 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device
124. dit and share videos that you take with the camera or that are saved on your device Play your videos on home entertainment equipment over the wireless network Story Maker Create and share a movie that you make using pictures videos and music on your device Facebook View your Facebook notifications upload photos and videos and check in to Places OSB E BD Twitter Follow the stories ideas and opinions that interest you by sending and receiving short messages known as tweets 17 User Guide Setup and basics Icon Description LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career xI D Maps Search for places get turn by turn directions and save favorite places Games Find games to download and play Add your friends so that you can view their games or challenge them to a game You YouTube Share your videos with friends family and the world Voice Control Speak your commands to make a call send messages search the Internet and more Clock Track the time using a world clock stopwatch timer and alarm clock Calculator Perform calculations using a standard and scientific calculator tip calculator and unit converter File Manager View save and share files that are stored on your device on a media card or on devices or networks that your device is connected to Bn B
125. e Password gt Allow Apps to Extend Password Lock Time To unlock your device press the Power Lock key Swipe up from the bottom of the screen When prompted enter your device password 238 User Guide Security and backup Create a picture password To turn on the picture password you need to first set a device password A device password is also needed in case you forget your picture password or if you need to enter a password to access your BlackBerry device from a computer If your device uses BlackBerry Balance technology in your Balance settings make sure that you turned off Use as my device password Rather than type a password to unlock your device you can use a secret picture and number gesture and unlock your device with one hand Choose a picture a number and set up the combination The number of combinations is nearly endless On the home screen swipe down from the top of the screen Tap z Settings gt Security and Privacy gt Device Password Set the Picture Password switch to On Enter your device password gik BSW N A Complete the instructions on the screen Tip When your create your picture password or unlock your device you can drag your finger anywhere on the screen so that you have a clear view of where the number is moved Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device contact your service provider Your device might be network locked whi
126. e the PIN that protects your micro SIM card tap Change PIN 1 e Tochange the PIN that controls access to calling features such as fixed dialing tap Change PIN 2 Backing up your device data Using BlackBerry Link you can back up and restore most of the data on your BlackBerry device You can back up your settings phone history fonts messages organizer data media files and more For more information about BlackBerry Link see the BlackBerry Link User Guide To download and install BlackBerry Link on your computer visit www blackberry com BlackBerryLink BlackBerry Link supports BlackBerry smartphones running BlackBerry 10 and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2 1 BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device s data if your device is ever lost or stolen You can manage up to seven devices from your BlackBerry Protect account Finding and protecting a lost device After you turn on BlackBerry Protect in your device settings visit http protect blackberry com and sign in with your BlackBerry ID On the BlackBerry Protect website you can view the current location of your device on a map make it ring even if it s in silent mode or display a custom message on your locked device to provide instructions about how to contact you If your device is stolen you can remotely lock it change the password or delete all of the data f
127. eedback provides an audible indication of your typing progress In addition you can change your settings so that your device automatically capitalizes new sentences or so that tapping the key twice inserts a period 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Tap the settings that you want to change 146 User Guide Settings Cut copy and paste text To highlight text touch and hold the text To change your selection move the cursor indicators 2 Doone of the following e To copy the text touch and hold the highlighted text Tap e To cut the text touch and hold the highlighted text Tap g 3 To paste the text touch and hold where you want to paste the text Tap i Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard You can then use flick typing to quickly select a suggested word by placing your finger just below the word and flicking it up towards the message screen Select a suggested word To use a word that appears on the BlackBerry Keyboard place your finger just below the word and flick it up onto the screen Change where word suggestions appear By default word suggestions
128. een e Tochange the availability status in the Status drop down list tap Busy Out of Office or Free e Tochange the reminder time in the Reminder drop down list tap an option 2 Tap Save Add conference call details to an event When you add conference call details to a meeting or event participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges Tip You can save your conference call details in the BlackBerry Calendar app settings so that you don t have to manually add the details to each conference call meeting 1 When you create or change an event tap any of the icons at the top of the screen 2 Inthe Conference drop down list do one of the following e Toadd new conference call details to your event tap Add Bridge Enter a name for the conference call and the phone numbers and access codes Tap Save e If you have conference call details saved in your Calendar app settings tap a conference call bridge 174 User Guide Applications and features Hide a calendar You can temporarily hide calendars from the main view in your Calendar app 1 Inthe Calendar app swipe down from the top of the screen 2 Tap EJ 3 Clear the check box beside the calendar that you want to hide Change or delete an event If you re the organizer of an event you can change or delete it In the Calendar app touch and hold an event e
129. een e To delete the picture or video slide you finger to the right on to e Toshare the picture or video slide your finger to the right on to F Using Time Shift mode Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set Did someone blink in every shot or cough just as you took the picture You can fix that by swapping in different expressions for any person until everybody is picture perfect Take the best picture possible using Time Shift mode Make sure is selected 1 2 Take a picture and keep the camera steady until the picture appears 3 Move the slider at the bottom of the screen back and forth until you find the best picture 4 Tap vE Replace a person s expression using Time Shift mode Make sure is selected Take a picture Drag the slider at the bottom of the screen back and forth until you find the best picture Tap a recognized face Use the dial to browse the available expressions Tap anywhere on the screen Tap vE NOOO PWN Change the capture settings You can change the scene mode the shooting mode choose whether you use your flash switch between the front camera and back camera and more 1 Tap Bi 2 Tap the setting that you want to change 92 User Guide Media To return to Normal mode tap the mode icon in the upper left corner of the camera screen Shooting modes Shooting modes change the way that the camera takes pictures
130. een To see this list tap My Apps amp Games gt Available Delete an app from your home screen 1 On the home screen of your BlackBerry device touch and hold an app icon until the icons begin to blink 2 Onan app icon tap F Tip Some app icons on your home screen are part of the core BlackBerry experience These apps can t be deleted and the delete icon will not appear on these app icons 170 User Guide Applications and features Reinstall an app or game 1 Onthe BlackBerry World home screen tap Fa gt My World gt My Apps amp Games 2 Tap Available e To reinstall one app or game tap w next to the app or game that you want to install e To reinstall all of your uninstalled apps and games at the bottom of the screen tap 2 Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device The Calendar app presents the info so that you can view all your meetings appointments tasks alarms and events in one place About the Calendar app If you subscribe to public calendars such as movie theater calendars or school calendars the events from those calendars can also appear in the Calendar app Even if you don t add any accounts to your device you can still use the Calendar app to create and manage meetings appointments and events 171 User Guide The Calendar app at a glance EE 120 10 90102 Sw
131. egory drop down list scroll and look for Work Space If you don t see that or you see Work Space Only your device isn t set up to use BlackBerry Balance How do I set up BlackBerry Balance Your administrator must set up BlackBerry Balance and associate your work account with BlackBerry Enterprise Service 10 After your admin sets up BlackBerry Balance a work space is automatically added to your BlackBerry device and you are prompted to finish the activation For more information about the BlackBerry Enterprise Service visit blackberry com business html and docs blackberry com What content is in my work Space and my personal Space If your administrator turns on BlackBerry Balance technology the device data apps and network access are separated so that you have a work space and a personal space on your BlackBerry device Work apps that are open appear with a icon on the home screen Depending on the rules set by your administrator some apps and features might be available in your work space personal space or both The table below describes the default behavior for most apps Description Apps These apps and features are available only in your work e BlackBerry World for Work space and display work data These apps and features are available only in your personal e BBM space and display personal data e BlackBerry Protect e BlackBerry Story Maker 225 User Guide Productivity and work Description
132. egory or genre Tip After you browse to a category of apps or games you can filter the list of apps or games to show only free items items for sale or items with a specific star rating You can also sort the list by name price rating or popularity To sort or filter the apps or games in a category touch and hold the name of a list drag your finger down and tap any of the drop down lists Scan a QR code If you see a QR code you can scan it to find a specific item in the BlackBerry World storefront QR codes commonly appear on websites posters or other promotional materials 1 Inthe BlackBerry World storefront swipe down from the top of the screen 2 Tap fq Clear your search history 1 Onthe BlackBerry World storefront home screen tap a 2 Tap B B Turn on private browsing You can turn on private browsing if you don t want your recent search terms to appear on your Search screen or you don t want your recently viewed items displayed on the My World screen 1 Inthe BlackBerry World storefront swipe down from the top of the screen 2 Tap EJ gt General 3 Set the Private Browsing switch to On Note After you turn on private browsing your saved searches and recently viewed items aren t displayed However when private browsing is turned off your saved searches and recently viewed items are restored 195 User Guide Applications and features Download and buy apps games music and videos Apps games
133. email you can set up your voicemail access number and password so you can quickly call in to your voicemail service from the Calls screen in the Phone app If you subscribe to a visual voicemail service you can view a list of your voicemail messages play your voicemail messages and change various voicemail settings from your BlackBerry device without having to call in to your voicemail service Depending on the features your service provider supports your voicemail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voicemail message as you listen to it You can also forward a voicemail message send a reply to the person who left you a voicemail message or delete a voicemail message from within the Phone app or the BlackBerry Hub Your service provider might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device Depending on your country or region a visual voicemail service might not be available You need to subscribe to a visual voicemail service to access the features Contact your service provider to subscribe Set up your voicemail Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Voicemail 3 Type your voicemail access number and password After you have set up your voi
134. en Notifications tap the notification icon Tip To collapse the Lock Screen Notifications view so that only the notification icons are visible swipe left or tap an icon Troubleshooting Notifications and ring tones If the notifications and ring tones on your BlackBerry device aren t functioning in the way that you expect them to consult the following troubleshooting topics My device doesn t ring or vibrate when receive a call or message Try the following actions e Onthe home screen swipe down from the top of the screen Verify that Silent Mode isn t turned on e Ifyou created a custom alert for a contact in the Contacts app tap a contact Verify that the Volume setting isn t set to Silent and that the Vibration setting isn t set to Off 50 User Guide Phone and voice My device doesn t display Instant Previews If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Instant Previews My device doesn t display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Lock Screen Notifications when your work space is locked Voicemail Depending on your service provider there are two different types of voicemail available on your BlackBerry device standard voicemail and a visual voicemail service With standard voic
135. erts Off You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping B You can set custom ring tones for contacts in the Contacts app To set notifications for particular types of messages on the home screen swipe down from the top of the screen and tap E3 Settings gt Notifications To answer a call touch and hold the circle at the bottom of the screen and slide your finger to the left Release your finger from the screen once the circle covers 9 lt 9 To decline a call touch and hold the circle at the bottom of the screen and slide your finger to the right Release your finger from the screen once the circle covers J User Guide Setup and basics CO a Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storefront you can check if your old apps are available for download on the My World screen or find new apps How do edit or move text There s no need for a trackpad or trackball on a BlackBerry 10 device Just touch and hold your finger on text to show a menu with options to select cut copy and paste text You can move the cursor or insert text into a specific location using fine cursor control Select text Touch and hold a character or word e To cancel your selection tap anywhere on the screen e To change your text selection drag the handles Move text
136. es such as music players stereo headphones stereo speakers laptops and desktop computers Generic Object Exchange Profile GOEP This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device Human Interface Device HID This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse Hands Free Profile HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Hands Free profile This profile can support voice dialing 138 User Guide Settings Profile Description Message Access Profile MAP This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages This profile can also help you read delete browse compose and send messages Object Push Profile OPP Personal Area Networking User Network Access Point PAN U NAP F This profile allows you to send files such as pictures contacts or events to a Bluetooth enabled device f This profile allows you to use your BlackBerry device as a modem when it s connected to a Bluetooth enabled computer Phonebook Access Profile PBAP This profile allows you to use a Bluetooth enabled car kit to access contact information on your BlackBerry device for example to allow the car kit to place a call to a contact or display a caller
137. essage a New system notification Message hasn t been sent yet Message is being sent VY Message has been sent Message could not be sent 66 User Guide BlackBerry Hub and email Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub Or you can view messages for a specific account type or message type You can search for a specific message or customize your view so that you see only the messages and notifications that are important to you Navigate your list of messages and notifications In the BlackBerry Hub touch and hold a date bar e To go to messages and notifications for the next day tap g e To go to messages and notifications for the previous day tap Kd e To go to the top of your list of messages and notifications tap e To go to the bottom of your list of messages and notifications tap M View messages by account or message type If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them 1 Inthe BlackBerry Hub tap g 2 Tap the type of messages that you want to see To see all of your messages again tap J gt Hub View filed email 1 Inthe BlackBerry Hub tap the drop down list at the top of the screen 2 Tapa folder Search for a message 1 Inthe BlackBerry Hub tap a 2 Type a search term To filte
138. et password to transfer the passwords from a previous device to the Password Keeper app Note Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported Credit card credentials are not imported After the Password Keeper data is imported it is removed from the backup file however other personal data remains in the backup file Manage passwords in Password Keeper You can add change or delete password records in Password Keeper To manage your records perform any of the following actions e To add a record tap Type the required information and tap Save e To edit a record select a record and tap A Edit the information and tap Save e To delete a record touch and hold a record and tap F Tip You can multiselect records to delete by tapping Change the Password Keeper password In the Password Keeper application swipe down from the top of the screen Tap gt Change Password Keeper Password Type your current password for Password Keeper Tap Next Type a new password Type the new password again to confirm Noa PWN PE Tap Save Use a password or username from Password Keeper You can copy a password or username and paste it into your login information on a website 1 In Password Keeper select a password or username to copy 2 Tap Copy Password or Copy Username 243 User Guide Security and backup The message Username Password copied to clip
139. ettings gt BlackBerry Balance See the Personal App Connections section If personal apps aren t allowed to use your organization s networks and if a personal network isn t available personal apps that need access to the Internet might not work Where is my picture that just took If your BlackBerry device uses BlackBerry Balance technology attachments saved from work email messages are only accessible in the work space Any pictures taken using your device camera whether you opened the Camera app from your work or personal space are stored in your personal space All of your media card files are also stored in your personal space For example since BBM is a personal app to create a profile picture you can use a picture taken with your camera but you can t use a picture that you downloaded from an email message sent to your work account What happens to my device data If leave my organization If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space If you store personal data within work apps for example you add a personal contact to the Contacts app in your work space that personal data is deleted from your device when your administrator deletes your work space Your administrator can delete all of your device data including your personal content This feature
140. file or folder 4 Tap Paste Working with files stored in the cloud Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device you can use File Manager to access files that you have stored in the cloud To retrieve a file you have saved to the cloud 1 Tap B 2 Tapa cloud application Save a file to your device When you pin a file it is saved to your BlackBerry device so you can view the file even when you re not connected to a mobile or wireless network If a file is not pinned it is not available when you re offline To pin or unpin a file to your device Touch and hold a file that is stored in a cloud application e Topinafile tap Ei e Tounpina file tap zE Synchronize a file with the cloud If you have edited a pinned file while offline you can use the Sync Now option when you reconnect to a wireless network to ensure that the file is synchronized with the cloud before other files are synchronized To force the synchronization of a file 1 Touch and hold a file 2 Tap If this option isn t available to you in the menu your file is synchronized with the cloud Tip To stop synchronizing tap KI gt Pause Sync To start synchronizing again tap gt Resume Sync 218 User Guide Applications and features Create a link for a file Instead of sending a file as an attachment you can create a link to the file to share it Touch and hold a file Tap Share Link
141. find and highlight the tag that you want to favorite 2 Tap bed View your favorite smart tags In the Smart Tags app tap Fa gt xE 213 User Guide Applications and features Share a smart tag In the Smart Tags app highlight a tag e To display the smart tag as a QR Code for another device to scan tap fe i e To share the smart tag through a message such as an email or text message or to share the smart tag with an application such as BlackBerry Remember tap Tap a message type or application Change asmart tag title In the Smart Tags app press and hold a smart tag 1 2 Tap 3 Enter a title 4 Tap Save Search your device When you search your BlackBerry device from the home screen your results are categorized by file type and application type If you search from within an application your results are limited to items within the application 1 Tap E 2 Enter your search terms 3 To see all of the results for a particular category in the lower right corner of the category tap d Tip You can search your device by speaking instead of typing by using the Voice Control app Filter your search results If you know the type of file you re looking for you can use the search filter to narrow your results It doesn t matter whether you turn on the search filter before or after you start your search The filter is cleared the next time you enter search terms 1 Inthe Search application tap the icon t
142. g Creating playlists and organizing your music On the Playlists screen you can create and listen to your own playlists or play the collections of songs that your BlackBerry device gathers for you Inside each playlist and collection you can see which artists and albums are featured Create a playlist 1 Inthe Music app tap gt Create e To add songs individually to your playlist beside the songs that you want to add tap e To add all of the songs by an artist tap Artists Beside the artist that you want to add tap e To add albums to your playlist tap Albums Beside the albums that you want to add tap To name your playlist tap in the text field at the top of the screen and enter a name Tap vE Add the music that s currently playing to a playlist When a song or an album is playing do one of the following 101 User Guide Media e To add the song to a playlist tap gt B e To add the album to a playlist touch and hold the album name Tap E Edit or rename a playlist 1 Inthe Music app tap FJ 2 Tapa playlist gt wd e Tochange the name of the playlist in the text field at the top of the screen enter a new name e To add music to the playlist tap A Beside the songs artists and albums that you want to add tap i e Toremove a song from the playlist beside the song that you want to remove tap e To change the song order in the playlist drag the song to where you want it to go in t
143. g a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials blackberrylD en Tutorial Signing in with a BlackBerry ID ona BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials bbid_signin en Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device during setup you will be prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your previous device since many of your apps and settings are associated with your BlackBerry ID 35 User Guide Setup and basics For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID as
144. g tasks notes and more with the Remember app For example if you re planning a trip to Paris you can create a folder called My Trip to Paris in the Remember app As you re browsing the Internet on your device you can send trip related websites to the folder When you remember something you need to do before the trip you can add a to do item to the folder and add a due date to the item so that you don t forget about it Everything you need to remember about the trip is in one place The Remember app is designed to sync with the accounts that you add to your BlackBerry device If you added a work email account to your device your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders and your flagged messages are synced in the Flagged Messages folder If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote Adding a folder or an entry to the Remember app Create folders or entries in the Remember app to help you stay organized The more entries you add the easier it is to track items on your to do list Create a folder in the Remember app 1 Inthe Remember app tap E gt E 2 Type a name for the folder To sync your folder with an account for example an Evernote account choose an account from the Save to drop down list 4 To change the color of the folder tap a different colo
145. gether and apart Tap for options flash shooting mode and switch between front and rear cameras Taking pictures and recording videos Tip To quickly take a picture or start recording a video from the Camera application press the Volume Up key or the Volume Down key Press either key again to stop recording Take a picture Tip To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape view before you take the picture 1 Make sure that is selected e Tochange what the camera focuses on drag the focus box anywhere on the screen e To zoom in or zoom out slide your fingers apart or together on the screen Zoom only works in Normal and Stabilization shooting modes 2 Do any of the following e To take one picture tap anywhere on the screen e To take continuous pictures when you have Burst shooting mode turned on touch and hold the screen The camera will stop taking pictures when you take your finger off of the screen 90 User Guide Media Tip To turn on grid lines in the Camera app swipe down from the top of the screen Tap Ee Set the Display Grid Lines switch to On Record a video Tip To make sure that your recorded video looks the best when being played on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape vie
146. gotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following e To reset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen e To reset your password on your BlackBerry device when you are prompted to sign in with your BlackBerry ID click Forgot Password Answer your security question and complete the instructions on the screen Once you have completed the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password Troubleshooting wizard need help with my BlackBerry ID The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your BlackBerry ID issue Start the troubleshooting wizard http docs blackberry com troubleshootingwizard en Note This troubleshooting wizard is available in English only 37 User Guide Phone and voice Phone a
147. h two fingers Activate a point of regard Note When you activate a point of regard you are indicating that you want to interact with that part of the display Double tap with one finger Select an item Triple tap with one finger Press and hold Double tap and hold Navigate to the previous or next point of regard Swipe left with one finger to go to the next point swipe right with one finger to go to the previous point Pan or scroll a list Swipe up with two fingers to scroll toward the top swipe down with two fingers to scroll toward the bottom This action sets a new point of regard 157 User Guide Settings Task Gesture Go to the top or bottom of a display area Swipe up with two fingers and hold to go to the top swipe down and hold with two fingers to scroll to the bottom This action sets a new point of regard Change slider value Swipe up with one finger to increase the slider value swipe down with one finger to decrease the slider value Move to the previous or next section of text such as a Swipe left with one finger to go to the previous text or character word line sentence or paragraph or web content swipe right with one finger to go to the next text or content such as headings and links content Change size of text such as character word line Swipe up with one finger while in the content to increase sentence and paragraph or web content such as headings
148. hat appears beside the text entry field 2 Tap the category that you want search results for Tip If you want to find an email that you received from a particular person instead of searching from the home screen and using the search filter for the Email category try searching from the BlackBerry Hub and selecting the From category 214 User Guide Applications and features Do more with your search results There are a variety of actions you can perform with items in your search results right in the search results screen The actions available to you depend on what the item is For example if one of the search results is an email you can reply forward flag and so on without opening the email 1 Touch and hold a search result 2 Tapan action Tip The actions you can perform appear as icons on the right side of your screen To see the names of the icons slide your finger over them Change your search settings You can specify whether your BlackBerry device stores your search history which categories to include in searches and which search engines to use to extend your searches to the Internet You can also clear your search history from this screen 1 On the home screen swipe down from the top of the screen 2 Tap ff Settings gt Search 3 Tap the settings you want to change 4 Change your search settings File Manager You can use File Manager to view save zip and share files and folders on your BlackBerry devi
149. he phone again With the Reply Now feature you can send a caller a brief message instead of answering an incoming call By default if the caller is a BBM contact the Reply Now message is sent as a BBM message If the caller isn t a BBM contact the Reply Now message is sent as a text message Depending on the recipient of the Reply Now message additional text messaging charges might apply 1 When you receive an incoming call tap or EJ 2 Doany of the following e Tosend one of the default Reply Now messages tap a message e Tocompose anew message tap Custom Message Type a message and tap Send Silence the ring tone when you receive a call If you receive a call while your sound notifications are turned on you can quickly silence your ring tone When you silence the ring tone you still need to answer or decline the call When you receive an incoming call tao FA Put a call on hold While on a call press and hold until Call Held appears on the screen Take notes during a call While on a call you can take notes that are saved as entries in BlackBerry Remember Tip You can turn on the speakerphone before taking notes so that your hands are free to use the keyboard 39 User Guide Phone and voice 1 While on a call tap B 2 Type your notes and include information such as a title due date and tags 3 Tap Save Start a conference call 1 While on a call make or answer another call 2 Tomerge the calls
150. he playlist 3 Tap PJ Organize your music on the Now Playing screen You can organize your music without having to create a playlist Suddenly feel the urge to listen to your favorite song next Take advantage of the ability to add music to and change the order of your music on the Now Playing screen Add music to the Now Playing screen While another song is playing touch and hold a song album or playlist e To play the selected item after the current song is done playing tap H e To play the selected item after the current music list is done playing tap HB Tip Tap to select multiple songs albums and playlists Remove and order songs on the Now Playing screen 1 When a song or album is playing tap J gt Edit Order e To remove a song from the Now Playing screen tap the minus icon next to the song that you want to remove e To change the order that the songs play in on the far right of the screen touch and hold the three lines icon Drag the song to where you want it to appear in the music list 2 Tap EZ 102 User Guide Media Save your music on the Now Playing screen as a playlist When a song or album is playing tap i e Tosave the music as a new playlist tap vE e To add the music to an existing playlist tap Eq Play your last music selection If you set up a great music list on the Now Playing screen and then you close the Music app or start listening to a new album you can quickly play your
151. his tutorial provides you with the opportunity to see how to set up a PayPal Account on a BlackBerry 10 device and then practice doing so Note This tutorial is available in English only Start the tutorial for devices with a touch screen keyboard Start the tutorial for devices with a physical keyboard http docs blackberry com tutorials paypal en 197 User Guide Applications and features Android apps You can now get apps and games designed for Android smartphones and install them on your BlackBerry device Downloading and installing Android apps on your BlackBerry device You can find and download Android apps and games from various third party websites and mobile market apps Most websites and mobile market apps include an installation button that appears after you download an Android app file You can also install an app file by opening it in the File Manager app on your BlackBerry device If you can t find an app file that you downloaded you can search for the app name in the File Manager app Most Android apps include the file name extension apk To search for all the Android app files that you downloaded try searching the File Manager app for apk CAUTION Apps that you install from sources other than BlackBerry World have not been reviewed by BlackBerry These apps might pose a risk to your device and personal data You should only install apps from trusted sources While most apps designed for Android smartphones can
152. history cached files cookies and so on only while a browsing session is open When you close the Browser the information is automatically deleted Block Pop ups Choose whether or not to allow pop up windows to appear in your browsing session Accept Cookies Let websites use cookies to send and receive information between the website and the Browser Cookies can be helpful because websites can use them to remember information about your preferences and user information but cookies can pose a privacy risk as well Clear Cookies and Other Data Clear all of your saved Browser information Clear History Clear your Browser history Change permissions for specific websites As you browse the Internet you might grant permissions to allow websites to access information such as your location You can remove those permissions at any time 1 In the Browser tap gt EI gt Site Permissions 2 Tap a website Tap Edit 3 Tap beside the permissions that you want to remove 4 Tap Done Troubleshooting Browser can t watch a video online While you can stream many videos from the web on your BlackBerry device some video formats aren t supported and some websites block content from being viewed on mobile devices For more information about supported video formats search the Help 211 User Guide Applications and features The Smart Tags application explained The Smart Tags app takes bits of information and transforms the
153. http docs blackberry com tutorials linkedin en Tutorial Setting up an Evernote account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials evernote en Set up email or other types of accounts on your device 1 On the home screen swipe down from the top of the screen 2 Tap 3 Settings gt Accounts 3 If you already added an account to your device tap to add another account 61 User Guide BlackBerry Hub and email Add an email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device PO OT Oa Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember On the Add Account screen tap Facebook Twitter Linkedin or Evernote 2 Enter your account information e f necessary change any sync settings e If you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop dow
154. ia card all of your media card data is deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Format Media Card Wipe data from your media card To help protect your privacy you can permanently delete all of your media card data Depending on the amount of data this process might take some time 163 User Guide Settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Erase Media Card To use the media card again you must format it Turn on encryption 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Encryption 3 Do any of the following e Set the Device Encryption switch to On e Set the Media Card Encryption switch to On CAUTION Try to decrypt or back up your encrypted media card files before a security wipe which is designed to delete your BlackBerry device data including the encryption key You can t access encrypted media card files without this encryption key Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card You can also see a breakdown of what types of files are taking up space 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Device Storage Details or Media Car
155. ications and features Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device Browser at a glance To zoom slide your fingers together and apart or Tap for settings double tap and options turn on Reader To pan a zoomed mode for easier page slide viewing of your finger webpages on the screen search the page bookmark the page share the page over email BBM and more BlackBerry 10 CORPORATE smes LEGAL Open your a bookmarks history and tabs Back Tap to open the keyboard and type an address Go to a website 1 Type a web address or search term into the address bar at the bottom of the Browser 2 Tap Go Change the current search engine After you change the search engine the BlackBerry Browser continues to use the new search engine until you change it again 1 While you re typing a search term in the Browser tap the search engine icon in the top right corner of the screen 2 Tap the search engine that you want to use 205 User Guide Applications and features Using Browser tabs Just like on your computer s browser you can open multiple webpages in tabs and switch between the tabs quickly Open switch between or close tabs In the BlackBerry Browser tap E e To open a tab tap E e To switch between tabs tap a tab e To close a tab on the tab that you want to close tap PA Ol NewTab
156. ice Co Ltd Sorenson Spark is a trademark of Sorenson Media Inc Twitter is a trademark of Twitter Inc Miracast Wi Fi and Wi Fi Protected Setup are trademarks of the Wi Fi Alliance Cisco WebEx Meetings Cisco WebEx and WebEx are trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by BlackBerry Limited and its affiliated ompanies BlackBerry and BlackBerry assumes no responsibility for any typographical technical or other naccuracies errors or omissions in this documentation In order to protect BlackBerry proprietary and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all o This documentation might contain references to third party sources of information hardware o
157. ice password if forget it Your BlackBerry device password can t be recovered or changed if you don t enter your current password correctly For security reasons the only way that you can reset your password without knowing your current password is to delete all of your device data You can do this by entering an incorrect device password multiple times BlackBerry recommends that you regularly create and save a backup file on your computer Protect your micro SIM card with a PIN You can use a micro SIM card PIN to prevent unauthorized use of your micro SIM card in another device For example if you lost your micro SIM card and someone tries to use it in another device the micro SIM card can t be used unless the PIN is entered correctly You can request the PIN for your micro SIM card from your service provider 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 3 Set the SIM Card PIN Lock switch to On 4 Type the micro SIM card PIN that your service provider gave you CAUTION If you exceed the number of allowed attempts to enter the micro SIM card PIN your micro SIM card will stop functioning To unblock your micro SIM card contact your service provider Change your micro SIM card PIN 1 On the home screen swipe down from the top of the screen 240 User Guide Security and backup 2 Tap Settings gt Security and Privacy gt SIM Card e Tochang
158. ictures of fast moving objects Try this mode when capturing pictures of sports or children Whiteboard This mode is available for the camera and Time Shift mode This mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board Night This mode is available for the camera video camera and Time Shift mode This mode is useful when taking pictures and videos in areas with low light Beach or Snow This mode is available for the camera video camera and Time Shift mode This mode can help to compensate for the light levels of the bright sand or snow in a picture or video Change the camera settings You can change your camera settings such as turning on grid lines setting where you want to save your pictures and videos to and setting whether to geotag pictures 1 Inthe Camera app swipe down from the top of the screen 2 Tap Fe Troubleshooting Camera If you are having trouble using the camera on your BlackBerry device you can consult the troubleshooting topics included below can t turn on the flash or use the video light Try the following actions e There might not be enough battery power left to use the flash or video light Charge your BlackBerry device and try again e The flash might still be charging Wait a moment and then try again 94 User Guide Media e Make sure you re using the rear facing camera e Make sure you aren t us
159. info into a smart tag that you can share as a QR Code Info can include text websites and other URIs phone numbers and email addresses The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later Instead of handing out business cards try creating a smart tag that contains your contact information so that with just a click recipients can call text or send you an email The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Scan a QR Code or barcode When you scan a QR Code by using the Smart Tags app your BlackBerry device saves the information as a smart tag 1 Inthe Smart Tags app tap Ea 2 Tap or m Hold your device so that all four corners of the QR Code or barcode appear on your screen Delete a smart tag from your device 1 Inthe Smart Tags app highlight one or more tags that you want to delete 2 Tap fii Create your own smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model You can create your own smart tag to share with other devices or display as a QR Code 1 Inthe Smart Tags app tap g 2 Tapa tag type 3 Inthe fields that appear on the screen enter the necessary information Tip You can group multiple tags together Press and hold an existing tag Tap Add Re
160. ing Time Shift Image Stabilization or Burst modes These modes don t use the flash can t take a picture or record a video Try the following e Delete old media files to free up storage space and try again e Make sure that neither the camera nor the video camera is in use by another application Close any application that might be using the cameras and try again can t save pictures or videos to my media card Try one of the following e Delete old media files to free up storage space and try again e Insert a different media card e Inthe File Manager app browse to your media card Make sure that the Camera folder exists and is available If necessary create a new folder called Camera e Inthe File Manager app browse to your media card Check if there are any other files called Camera Delete or move any other files called Camera to a different folder Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device You can also edit share and display your pictures 95 User Guide Pictures app at a glance To zoom slide two fingers together and apart To pana zoomed picture slide your finger on the screen To scroll through pictures swipe Tap for options such as setting left or right the picture as your wallpaper Tap to go or contact back to the picture previous screen Edit Share the the picture picture View your pictures Pictures in
161. ing or event you can quickly send a message to let other participants know Open the event either from the BlackBerry Calendar app or from the event reminder 1 2 Tap gt 0 3 Inthe dialog box move the slider to indicate how late you will be 4 Tap Email All or Email Organizer Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants Touch and hold a file Tap gt Meeting Participants Tap a meeting On the Compose screen type a message Tap Send af ON E 177 User Guide Applications and features Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible Change your default calendar When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar On the home screen swipe down from the top of the screen Tap J Settings gt Accounts 1 2 3 Tap B 4 To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device you can set a different email address for each calendar When you create an event in a specific calendar invitations are sent using the email address that you assigned to that calendar The email a
162. ings app on your BlackBerry device you can edit the WebEx details for the existing event 176 User Guide Applications and features Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device 1 When you change your event enter the updated information such as the event time or participants and tap Save 2 On the Edit WebEx screen change the details to match the updated information in the event 3 Tap Save When you edit the WebEx details for an existing event an update with the details is sent to the event participants Join a WebEx event To join an event you must have the Cisco WebEx Meetings app installed on your BlackBerry device Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device To join a calendar event that includes WebEx details do one of the following e Inacalendar reminder tap Start WebEx e Inacalendar event on the event screen tap Start WebEx or tap gt PF Send an I will be late message If you will be late for a meet
163. inistrator might not allow you to send text messages but you might still be able to receive text messages can t attach a file to a text message The file might be too large or your wireless service plan might not support MMS messaging which is required to attach files to text messages Contact your service provider for more information 83 User Guide BlackBerry Hub and email BBM With BBM you can chat and share in real time with your BBM contacts and know when someone has read your message Type talk or post You decide the best way to communicate with people in BBM For more information see the BBM User Guide Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends Send messages chat with your friends invite new friends upload pictures to your Facebook account and more For more information on Facebook for BlackBerry devices see the Facebook User Guide Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go You can post tweets send direct messages to friends search Twitter add pictures to your tweets and more For more information on the Twitter for BlackBerry devices app see the Twitter User Guide LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues Send messages share updates add connections and more For more information on the LinkedIn for BlackBerry devices
164. installed on your device before you can connect to the network For more information talk to your administrator Ifyou need to contact a support representative you can access diagnostic information by tapping FS on the Wi Fi settings screen To copy the log information to send to your support representative in the Diagnostic Information drop down list tap Logs Tap Copy Logs Mobile Hotspot When you use Mobile Hotspot mode your BlackBerry device creates a Wi Fi network that other Wi Fi enabled devices can connect to so that they can use the Internet through your mobile network connection Sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection but because this feature uses the mobile network you might incur high data charges 132 User Guide Settings On some mobile networks services such as email and BBM might not be available while the Mobile Hotspot mode is turned on After you set up Mobile Hotspot mode on your BlackBerry device connecting to the mobile hotspot with a Wi Fi enabled device is a lot like connecting to any regular router Before you use Mobile Hotspot mode read the latest safety and product information at www blackberry com docs smartphones Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode check that your BlackBerry device s c
165. ion is sometimes known as autotext 143 User Guide Settings Turn on word predictions 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Set the Show Predictions switch to On Add a new text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Tap i Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write You can clear the word list used for word suggestions with the following steps 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Tap Clear Learned Words Note As you continue to type the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen Change or delete a text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Inthe Substitution List section tap a word substitution entry Show the keyboard Using two fingers swipe up from the bottom of the screen 144 User Guide Settings Tip To hide the keyboard tap the screen outside a text entry field If you want
166. ion that you want to perform Send an email 1 On the home screen tap 141 User Guide Settings 2 Type email and the name of the contact that you want to send your email to For example you can type email Tanya McPherson 3 Beneath Actions tap the action that you want to perform Send a text message 1 On the home screen tap 9 2 Type text and the name or number of the person that you want to send a text message to For example you can type text Blake or text 5195550100 3 Beneath Actions tap the action that you want to perform Start a BBM chat 1 On the home screen tap a 2 Type BBM and the name of the person that you want to start a chat with For example you can type BBM Megan Ball 3 Beneath Actions tap the action that you want to perform Update your Facebook status 1 On the home screen tap Q 2 Type Facebook and your status update For example you can type Facebook heading to the car show today 3 Beneath Actions tap the action that you want to perform Post a tweet 1 On the home screen tap E 2 Type tweet and your tweet For example you can type tweet loving the weather lately 3 Beneath Actions tap the action that you want to perform Post a LinkedIn update 1 On the home screen tap q 2 Type LinkedIn and your update For example you can type LinkedIn really enjoyed the training session today 3 Beneath Actions tap the action that you want to perform 142
167. ipe down to change settings and select which calendars to display Colors indicate which calendar the event belongs to 10AM Team meeting Room 101 11AM 12PM Lunch with mom Steakhouse 1PM Sales presentation Room 234 2PM Dentist appointment date Tap an event for details including the attendees and related emails Add a new event Month Week Day view view view Applications and features Subscribe to a public calendar on your device Make sure you have the address for the public calendar in iCalShare ICS format You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app When the owner of the calendar makes changes to events the changes are synced to your device Only the owner can change events in a public calendar Or ee Ne View your events On the home screen swipe down from the top of the screen Tap EJ gt Accounts gt gt Subscribed Calendar In the Calendar Name field enter a name for the calendar In the Server Address field enter the address for the public calendar in ICS format Tap Done You can view your events by day week or month In the Calendar app do one of the following 172 User Guide Applications and features e To view events for a single day tap E e To view events for a week tap Try using the pinch gesture to zoom in and see a more detailed view
168. ist tap On or 2 Minutes If 139 User Guide Settings necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device e Ifthe Bluetooth enabled device uses a battery connect the device to a power source and then try again Depending on the device if the battery power level is too low the device might still operate but be unable to pair e f Mobile Hotspot mode is turned on verify that you re trying to connect to a Bluetooth enabled device that uses the Handsfree Serial Port or Personal Area Network profiles keep losing the connection with my Bluetooth enabled car kit e Check that your car kit is using the latest software version that is available For more information about your car kit s software version see the documentation that came with your car kit e Move your BlackBerry device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection BlackBerry Keyboard and typing Communicate with the world by typing messages email and documents with the BlackBerry Keyboard You can type efficiently by creating custom text shortcuts and turning on prediction correction and spell check After you set up your keyboard preferences learn how to cut copy and paste text and delete words If you turn on prediction you can sele
169. justment and the BlackBerry Screen Reader Customize your accessibility settings You can customize your BlackBerry device to help suit your needs For example you can magnify the screen use your hearing aid with your device and change the font size 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility 3 Change your settings 151 User Guide Settings Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen You can zoom in to or zoom out from the screen even if you use an application that doesn t normally support zooming 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility 3 Set the Magnify Mode switch to On The information on the screen immediately appears larger 4 To move around the magnified screen use two fingers to move the screen in whatever direction you want to go Customize the magnification level When you use Magnify mode you can customize the level of magnification on the screen To adjust the magnification without leaving your current screen in magnification mode do one of the following e To increase the magnification zoom in by sliding your fingers apart e To decrease the magnification zoom out by sliding your fingers together If you reach the maximum magnification your BlackBerry device vibrates 152 User Guide Settings Temporarily turn off
170. k up your data regularly By default for security reasons your device data is deleted when an incorrect password is entered ten times BlackBerry Balance and the work space password If you associate your device with your organization s network your administrator might turn on BlackBerry Balance technology BlackBerry Balance is designed to separate and secure areas of your device as work only or personal only 236 User Guide Security and backup Your administrator may require you to set a work space password to protect files apps and data associated with your organization such as your work email account You can use the same password for both your work space and device If you enter your work space password more than the allowed number of times your work space and the contents within it are deleted You can reduce or increase the number of allowed work password attempts in your Balance settings Note Your administator might not permit you to change some password lock options for your work space such as the password requirement or the timeout duration Network lock and unlock code To use a micro SIM card from another service provider for example if you re travelling and want to use a local service provider s network you can request unlock codes MEP codes from your current service provider and change the Phone Network Lock settings for your micro SIM card If you exceed the number of allowed attempts to enter an unlock code
171. kly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings 3 Set the Airplane Mode switch to On Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you might need to turn off your mobile network connection but usually you can just leave your mobile network connection turned on 125 User Guide Settings In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Connect to the mobile network To turn on your mobile network connection airplane mode must be turned off 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Network 3 Set the Mobile Network switch to On To turn off your connection to the mobile network set the Mobile Network switch to Off Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virt
172. last Now Playing list 1 Inthe Music app tap 2 Under Collections tap Last Played Music shortcuts Want to control your music faster and easier when you re in the Music app Try some of the tips and shortcuts below e To quickly skip songs turn on the Music Shortcuts On the home screen swipe down from the top of the screen Tap Settings gt Main Volume Set the Music Shortcuts switch to On To skip songs press and hold the Volume Up key or Volume Down key e You can also control the volume of the song that you re listening to using the volume slider If the volume slider isn t visible on the Now Playing screen tap the album s cover art e To add the song that s currently playing to a playlist on the Now Playing screen tap gt Ea Troubleshooting Music can t open a media file Make sure the file is in a format that your BlackBerry device supports Videos You can use the Videos app on your BlackBerry device to play edit organize and display your videos 103 User Guide Media Videos app at a glance 201 1 05 22T20 50 17 Change the video display Now Playing ize screen Tap for options such as editing the video playing the Tap to go video on back to the another device main video and sharing the screen video over Recent email BBM Date View or YouTube Albums and more Play or Pause video Watch your videos In the Videos app do any of the following e To see the videos that y
173. lowed by a space to see your device model and the BlackBerry 10 OS version it is running This feature might not be supported by your input language How do search If you are looking for something on your BlackBerry device or the Internet at the bottom of the home screen tap a What is BlackBerry Link BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device You can use BlackBerry Desktop Software with devices that are running BlackBerry 7 1 and earlier BlackBerry Link is software that you can install on your computer to link data media files and applications on your BlackBerry device to your desktop computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option Home screen at a glance 15 User Guide Bluetooth indicator Battery power level Swipe left to scroll through apps Tap the icons to move through screens Swipe down to change the device settings Trevor Cameron Ongoing call 62a BBM Video Pictures Featured Flipboard BlackBerry World Browser sS Phone Search Camera Application icons Setup and basics Network indicators Scroll down to see more Active Frames or tap X to close an Active Frame Swipe right to see the BlackBerry Hub Icon Description BlackBerry Hub Access all of the messages and notifications that y
174. ly between devices Check which wireless networks your device connects to Your BlackBerry device won t necessarily connect to every type of network that s listed on your device Your device is capable of connecting to all the networks listed but actually connecting to each type of network also depends on your wireless service plan For more information about the wireless networks that your device connects to see the Safety and Product Information document for your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt About 3 In the drop down list at the top of the screen tap Network Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt About 3 Inthe Device Name field enter the new name for your device Wireless connections icons The following icons might appear in the upper right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has all The number of solid bars indicates the strength of the mobile network signal If the signal is weak your device might use more power to try to maintain the connection 122 User Guide Settings Your device is connected to the network type show
175. ly copying work data into a personal app or displaying confidential work data during a BBM Video chat To switch between your work space and personal space drag your finger down on the middle of the home screen and tap Personal or Work 14 User Guide Setup and basics Where can I find my device info and passwords Where can find my PIN In BBM tap your profile picture On your profile page your PIN appears under your barcode In an email or text message you can also type mypin to display your PIN How do find my own phone number On the home screen tap the icon In the Calls or Contact view in the center of the screen swipe down and your phone number appears at the top of the screen In an email or text message you can also type mynumber to display your phone number Where is Password Keeper The Password Keeper app is available for download in the BlackBerry World storefront If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5 0 or later you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app Where can find details about my device software version and hardware On the home screen swipe down from the top of the screen Tap Settings gt About To change the type of information displayed tap an option in the drop down list In a message note or task you can type myver fol
176. m a browser on your computer visit www blackberry com recycling The recycling and trade up program is available only in certain areas BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products To learn more about the sustainability efforts at BlackBerry visit http www rim com company corporate responsibility product_sustainability shtml View the safety warranty and privacy information for your device To view the Privacy Policy your BlackBerry device must be connected to the Internet Take a moment to review the license agreement limited warranty safety information and privacy policy for your device These documents are available from your device settings screen They contain important information about terms and conditions of use battery and other important safety precautions and warranty coverage 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt About 3 Inthe Category drop down list tap Legal 4 Tap a link 121 User Guide Settings Connections Connect your BlackBerry device to a mobile network or Wi Fi network to browse websites check your messages use location services and much more You can also connect your device to a mobile hotspot in a public place pair your device with your car using Bluetooth technology or use Internet tethering to connect to other Wi Fi enabled devices NFC lets you share files easi
177. m for you About Password Keeper You can use the Password Keeper application to store all your passwords in one place on your BlackBerry device You can also use Password Keeper to generate random passwords that contain numbers letters and symbols if you want a password that is difficult to guess Password Keeper is designed to encrypt your passwords to protect them When you type your password for Password Keeper Password Keeper decrypts your passwords so you can see them Transfer passwords to Password Keeper You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device To transfer the passwords you must have backed up the password data as part of the backup file during the device switch process or created a backup of your current passwords on your BlackBerry 10 device If you saved the password data to a media card the device automatically detects this data on the media card If you haven t saved your backup data to a media card you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data 1 On your BlackBerry 10 device download the Password Keeper app from BlackBerry World storefront 2 Onthe home screen tap Password Keeper 242 User Guide Security and backup Enter your Password Keeper password Swipe down from the top of the screen Tap Settings gt Import Passwords Aa Fw Enter your previous Password Keeper or BlackBerry Wall
178. me network see the information that came with your wireless router if you re connecting to a work Wi Fi network talk to your administrator if you re connecting to a hotspot see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect Password If the Wi Fi network is password protected enter the password SSID 129 User Guide Settings The SSID is the name that the network uses to identify itself Usually this field is automatically filled but if the Wi Fi network is hidden you must enter the SSID to connect Security Type Set the security type that the Wi Fi network uses Depending on the network you re trying to connect to you might also see Security Sub Type and Inner Link Security CA Certificate Set the root certificate that your BlackBerry device should use to verify that it s connecting to the correct Wi Fi network VPN Profiles To use a VPN Profile when connecting to the network select the profile that you want to use Band Type This field is set to Dual Band by default If the Wi Fi network is dual band your device will try to connect in the 5 0 GHz band unless the signal strength at the 2 4 GHz band is significantly stronger If you want to connect to a dual band network using one band only choose the band you prefer Auto Obtain IP In most cases this switch should remain On but if you need to manually specify an IP address for your BlackBerry device y
179. messages adds another level of security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S MIME protected messages when you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential With S MIME protected messages when you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message Your BlackBerry device supports keys and certificates in the following file formats and file name extensions e PEM pem cer e DER der cer e PFX pfx p12 Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S MIME protected messaging You can store a key and certificate by importing the files from a work email message Open a work email message with a certificate attachment Touch and hold f Tap OF If necessary enter the password Tap Kd Tap 2 gt EI gt Secure Email If necessary tap the S MIME tab Set the S MIME switch to On Below Signing Certificate in the drop down list tap the certificate that you imported jo DON DAR WNP gt Below Encryption Certificate
180. n a BlackBerry Enterprise Server contact your administrator for the information required to activate the account e Look for memos and tasks in the BlackBerry Remember app e Transfer apps by downloading them from the BlackBerry World storefront can t transfer items using my media card Try any of the following e Back up items from your media card to another source such as your BlackBerry device built in media storage or your desktop computer Format your media card or purchase a new media card Save the items that you backed up to the media card and then try transferring the items again e Use BlackBerry Link to transfer your info from one device to another To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 33 User Guide Setup and basics Troubleshooting wizard I m having trouble switching to my BlackBerry 10 device The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue Start the troubleshooting wizard http docs blackberry com troubleshootingwizard en Note This troubleshooting wizard is available in English only BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID With Bla
181. n and can access all of the features of your mobile network plan BEA oooS Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view email messages You have no mobile network coverage Your device is roaming Extra charges might apply You are connected to the BlackBerry Infrastructure The number of solid waves indicates the strength of the Wi Fi signal If the signal is weak your device might use more power to try to maintain the connection Your device is connected to a VPN Your device is in airplane mode and all of your wireless network connections are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network There is an error with your micro SIM card For information on what the error is on the home screen swipe down from the top of the screen Tap Ej Settings gt Networks and Connections gt Mobile Network You can only make emergency calls The following icons appear in the upper left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode Internet tethering or Bluetooth technology Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected Internet tethering is on If the icon is solid your device is connected to another device
182. n app touch and hold the item that you want to send to the Remember app 2 Tap gt Remember 3 Edit the item if necessary 4 Tap Save Changing a folder or entry in the Remember app Change an entry 1 Inthe Remember app tap an entry 2 Make your changes 230 User Guide Productivity and work 3 Tap Save Move an entry to a different folder If you have BlackBerry Balance set up on your device entries associated with a work account can t be moved to a non work folder Also if a work folder is specifically meant for notes or tasks for example folders synced with an email account supported by Microsoft Exchange ActiveSync you might not be able to move entries in that folder 1 Inthe Remember app tap an entry 2 Inthe Folder drop down list tap a folder 3 Tap Save Change the color of a folder 1 Inthe Remember app touch and hold a folder 2 Tap wd 3 Tapa color 4 Tap Save Delete a folder or an entry in the Remember app CAUTION If you delete a folder the entries inside the folder are also deleted 1 Inthe Remember app touch and hold a folder or an entry 2 Tap F Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember app You can use the search feature to easily find the entries you need Search for an entry in the Remember app 1 Opena folder 2 Inthe Add an entry or search field at the top of the screen s
183. n list tap a reminder option 3 Tap Done If necessary tap Authorize Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address Pe OO OTe NS Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device 62 User Guide BlackBerry Hub and email Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If your organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure y
184. nd help swipe down from the top of the screen In an app you can see the settings for that particular app If you are not in an app you can see the device settings 27 User Guide Setup and basics Personalizing your device Learn how to personalize your device and make it uniquely yours For example you can change settings download apps change your ring tone and set a picture for your wallpaper Related information Customize your device settings 111 Customize your Quick Settings 111 Download and buy apps games music and videos 196 Downloading and installing Android apps on your BlackBerry device 198 Move an app around the home screen 169 Change your notifications or ring tones 47 Change your font size 151 Set a picture as your wallpaper 151 Set an alarm 188 Bookmark a favorite webpage 208 Add a signature to an email account 79 Where do find customer support Get support for your BlackBerry smartphone by clicking one of the links below ma Visit blackberry com support for self help resources such as manuals and knowledge base articles Watch videos to learn how to set up or use features on your device Find answers or post your own question on community forums Share tips and solutions on social networks and BlackBerry blogs Visit blackberry com contact for information about who to call for warranty information billing repairs or technical support 28 User Guide Setup and basics Device S
185. nd voice Phone basics While on a call you can switch between the speakerphone headset and handset mute a call or start a conference call by making another call You can also open the dial pad make notes while on a call and move a call to BBM Video Find and open the Phone app Do one of the following e Onthe home screen tap p e Inthe lower left corner of the home screen tap Make a call 1 In the Phone app tap EM 2 Diala number 3 Tap Call Call a recent number or speed dial contact 1 In the Phone app tap K 2 Tapaname number or speed dial contact Tip To choose the phone line or app you want to use when you call a recent number touch and hold a recent number Tap Call someone from your contact list 1 In the Phone app tap JJ Tap a contact If you have multiple phone numbers for a contact tap the number that you want to call For example tap Call Home or Call Mobile 38 User Guide Phone and voice Answer or decline a call Do one of the following e To answer a call touch and hold the circle at the bottom of the screen and slide your finger to the left Release your finger when the circle covers wa e To decline a call touch and hold the circle at the bottom of the screen and slide your finger to the right Release your finger when the circle covers Use Reply Now to send a message to a caller You will never have to excuse yourself from a meeting or conversation to answer t
186. ne and voice 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt ao 3 Tap Change Password Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt ao 3 Clear the International Roaming check box Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device you must contact your wireless service provider to reactivate it Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap Ee 3 Tap ao gt Deactivate Voice Control The Voice Control app can make multitasking easier by allowing you to perform various actions and tasks with your voice Instead of navigating to a specific app you can simply open the Voice Control app and speak your commands Using the BlackBerry Voice Control app You can use the Voice Control app to do the following e Make a call e Send an email text message or BBM message e Search the Internet or your BlackBerry device e Book meetings and appointments e Set reminders e Change your Facebook status or post a tweet e Save notes and memos in BlackBerry Remember e Set an alarm 53 User Guide Phone and voice 1 To open the Voice Control app
187. ng friends of your current friends tap By gt i Tip To remove a friend from the Games app navigate to the friend s profile Tap A Add a game Use the Games app to discover your next favorite game that you can buy or download for free 1 Do any of the following e In your timeline tap a game that interests you e To browse through new games popular games and games that your friends are playing tap f 2 Tap gt Download Add a game to your favorites After you discover a game you love you can mark it as a favorite for quick access 1 In the Games app on the home screen tap gt zi 2 Tap Ed next to a game To remove a game from your favorites tap i Recommend a game You can recommend the games you love to your Games friends Recommendations are sent as private messages so that only the friends that you select can see the recommendations you send them 109 User Guide Media 1 Tapagame 2 Tap g 3 Tapon a friend Invite a Games friend to BBM If you have a friend in the Games app who s not in your BBM contact list you can invite that friend to BBM without having to leave the Games app 1 Inthe Games app do one of the following e n your timeline tap a friend e On the home screen tap EJ Tap a friend 2 Tap g Start a BBM chat with a Games friend You can start a BBM chat without leaving the Games app for example if you want to quickly comment on something in a game 1
188. nge USB Connection to Connect to Windows or Connect to Mac e Consider updating or installing device drivers on your computer The drivers you need are automatically installed when you download BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option BlackBerry Link features on your device If you have BlackBerry Link on your computer you can use your BlackBerry device to e View and delete files that are stored on your computer e Sync your music pictures videos and documents between your device and your computer To download the latest version of BlackBerry Link to your computer or to transfer data to a new device visit www blackberry com BlackBerryLink Working with files stored on your computer Access files stored on your computer If you are running the latest version of BlackBerry 10 OS you can use your BlackBerry device to view and delete music pictures videos and documents on your computer To use this feature BlackBerry Link must be open on your computer and associated with your BlackBerry ID In BlackBerry Link on your computer you can specify the folders that you want to access 1 Connect your device to a wireless network For example a Wi Fi network 2 In the File Manager app tap B If BlackBerry Balance is enabled on your device use the File Manager app in your personal space 3 Tap the computer that you want to access
189. ngs gt Language and Input Troubleshooting Keyboard and typing can t show the Keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard To show the Keyboard disconnect the other input device and try again Language If you speak more than one language you can use the language settings to change your display typing voice input or BlackBerry Keyboard language You can also switch to another typing language while you type Change your display language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Language drop down list tap the language that you want to use 149 User Guide Settings Change your typing language On the home screen swipe down from the top of the screen Tap Settings gt Language and Input Tap Input Languages gt Add Remove Languages PO NP Select the checkbox beside the languages that you want to enable Tip If you need to switch input languages often try turning on Language detection on the Input Languages screen When you enable this option your device will automatically detect which of up to three different languages you re using Change your voice input language On the home screen swipe down from the top of the screen Tap Settings gt Language and Input Tap Voice Dictation ee Ne In the Lang
190. ntacts 2 Touch and hold a contact s name 3 202 Tap a User Guide Applications and features Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial feet yards and miles or metric meters and kilometers measurements as set in your device settings 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Units of Measure 3 Tap Change Device Settings Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route or want to avoid certain things on your route such as highways toll roads car sharing lanes or ferries you can change your default settings 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Route Options Switch between voice guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Navigation Audio 3 Tapan option About location services You can turn on location services so that location based applications and services like BlackBerry Maps can find your location Location based applications can use GPS technology and other information to provide you with information such as driving directions Turn on or turn off location services Some apps require GPS location information to work as expected 1 Onthe home screen swipe do
191. nvert a unit of measurement calculate a tip and see previous calculations Calculator at a glance Tap to use the tip calculator or Calculator Converter r unit converter Tap to see previous calculations Degrees To change from the standard calculator to the scientific calculator swipe left or right View your previous calculations To view your previous calculations slide your finger down in the answer field To clear all of your previous calculations tap A Calculate a tip When you re out at a restaurant you can use the tip calculator to figure out how much to leave for a tip You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip 220 User Guide Applications and features The tip calculator can also calculate how much each person owes on a bill making it easy to divide up a bill amongst a table of people 1 Tap Tip 2 In The Bill field enter the total amount of the bill 3 Ifnecessary change any of the additional tip options Convert a unit of measurement You can use the calculator on your BlackBerry device to convert one unit of measurement to another The calculator includes many different types and units of measurement for the different kinds of scenarios that you find yourself in so you don t need to stop what you re doing to convert measurements 1 Tap Converter 2 Choose a measurement type the unit to c
192. ny existing email account to your device both work and web based email Text messages SMS MMS If text messaging is a part of your wireless service plan you can find and respond to your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and send Facebook messages all from the BlackBerry Hub If you add a Twitter account you can compose tweets stay up to date on your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through the BlackBerry Hub Calls and voice mail You can make calls directly from the BlackBerry Hub The BlackBerry Hub shows you the calls that you made and received including any missed calls and voice mail messages Upcoming events Without leaving the BlackBerry Hub you can peek at upcoming meetings events and if you add your Facebook account friends birthdays Notifications The BlackBerry Hub collects your notifications about new PIN messages time zone changes software updates third party apps and more Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub Tapping on these notifications opens the
193. ode switch to On Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device such as a headset You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Bluetooth gt ra 3 Select the Connect to the last device when turned on checkbox Supported Bluetooth profiles Your BlackBerry device is a Bluetooth Smart Ready device and supports the profiles that follow If your device is associated with a work account your administrator might disable use of a profile Profile Description Advanced Audio Distribution Profile A2DP This profile allows you to stream audio files from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits Audio Video Remote Control Profile AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device Generic Audio Video Distribution Profile GAVDP This profile allows you to stream audio and video content from your BlackBerry device to Bluetooth enabled devic
194. of the dials outside of the clock face and sliding the dial around the clock face to your desired time Manage your additional alarms 1 Tap gt B 2 Doany of the following e Toturnon or off an alarm next to the alarm set the switch to On or Off e Tochange the alarm name time tone recurrence or snooze duration tap an alarm e Todelete an alarm touch and hold an alarm Tap mi Change your alarm tone 1 Do one of the following e Ifyou have one alarm set tap J e Ifyou have multiple alarms set tap B 2 Tapanalarm 189 User Guide 3 Tap Alarm Tone 4 Select one of the alarm tone options Tip To use music you have added or downloaded to your BlackBerry device tap s Set an alarm for multiple days 1 Doone of the following e Ifyou have one alarm set tap i e Ifyou have multiple alarms set tap B 2 Tapanalarm 3 Tap Recurrence e Toseta daily alarm set the Daily switch to On e Tosetan alarm to recur on specific days select the checkbox next to one or more days Set the snooze 1 Do one of the following e Ifyou have one alarm set tap e Ifyou have multiple alarms set tap B 2 Tapan alarm Tap Snooze 4 Select a length of time Stopwatch 1 Tap Op 2 Tap Start 3 To starta new lap tap Lap 190 Applications and features User Guide Applications and features Timer Set the timer Tap Touch and hold the dial outside of the clock face Slide the dial aro
195. okmarks by tags or in a list 1 In the Browser tap gt xE 2 Tap E or B 208 User Guide Applications and features Organizing your bookmarks It s a good idea to keep your bookmarks organized so that you can more easily find the webpages that you re looking for Change your bookmarks You can change the name or web address of a bookmark In the Browser tap gt xE Touch and hold a bookmark 1 2 3 Tap BY 4 Type a new name or web address Add rename or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly For example you might want to tag all of your news related bookmarks with News or your favorite blogs with Blog In the Browser tap gt xE e To add a tag touch and hold a bookmark Tap ba In the Add tags field type a tag name e To rename a tag tap g Touch and hold a tag Tap Type a new name for the tag e To remove a tag from a bookmark touch and hold a bookmark Tap Tap a tag e To delete all instances of a tag tap g Touch and hold a tag Tap Delete a bookmark 1 In the Browser tap gt xE 2 Touch and hold a bookmark 3 Tap F View your browsing history 1 In the Browser on a webpage tap E 2 Tap O To close your browsing history tap Tip To view a webpage in your history on a webpage touch and hold until your history appears 209 User Guide Applications and features Delete your browsing history 1 Inthe
196. ome screen and release your finger Add folders to the home screen You can organize your apps by adding folders to the home screen For example you can add a folder for all of the games that you download and a folder for all of your business and productivity apps Touch and hold an app icon until all of the icons start to blink Drag the app icon on top of another app icon that you want to include in the same folder Type the name of the folder Ne Tap Create 169 User Guide Applications and features Move an app out of a folder 1 Ina folder on the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the app icon to the bottom of the screen and release Rename a folder On the home screen tap a folder At the bottom of the screen touch and hold the folder name Type the new name of the folder ee N E Tap Rename Deleting apps You can delete apps from the home screen of your BlackBerry device or you can delete the apps that you download from the BlackBerry World storefront Delete a downloaded item from BlackBerry World On the BlackBerry World home screen tap Fa gt My World Tap My Apps amp Games My Video or My Music Tap Downloaded Touch and hold an item and tap F Pow D e Ifyou think that you might want to reinstall the app later tap Uninstall e Ifyou want to permanently delete the app tap Delete Uninstalled apps and games are listed on your My World scr
197. onnection to the mobile network is turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Hotspot 3 If you ve never used Mobile Hotspot mode before complete the instructions on the screen Read the screens carefully as they provide important information about the Mobile Hotspot feature Remember your Mobile Hotspot password for later Set the Mobile Hotspot switch to On 5 On the device that you want to connect to the mobile hotspot proceed as you would if you were connecting the device to any other Wi Fi network You need to know the name of the mobile hotspot and the password you set during the setup process Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode You can change these settings later when you aren t in an active mobile hotspot session 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Hotspot 3 Tap ra Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot if you want to connect the device again you must start a new session in Mobile Hotspot mode 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Hotspot 3 Tap the name of the device that you want to disconne
198. onvert from and the unit to convert to 3 Enter the value that you want to convert Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device On the calculator screen swipe left or right on the keypad BlackBerry Virtual Expert The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware related problem Testing your device hardware You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app Download the BlackBerry Virtual Expert app from BlackBerry World now Before you use the app keep the accessories you use with your device on hand such as headphones so that you can do a full assessment Depending on your device model you can check the following components and functions on your device e Touch screen and LCD e Volume keys Mute key and Power Lock key e Camera 221 User Guide Applications and features e Speakers microphone and headphone jack e LED and vibration notifications e Bluetooth technology Tip For help with a specific issue contact your service provider Test your device using the BlackBerry Virtual Expert app 1 Inthe BlackBerry Virtual Expert app do one of the following e To testa type of functionality tap Display Tests Audio Tests or Button Tests e To perform a specific test such as
199. ork switch is off set it to On 4 Set the Network Selection Mode to Manual 5 When your device finishes scanning for networks tap a network Turn off data services while roaming Depending on your wireless service plan you might be able to turn off data services email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only the phone and basic text messaging are available Turning off data services while roaming might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Network 3 Ifthe Mobile Network switch is off set it to On 4 In the Data services while roaming drop down list tap Off or Prompt Troubleshooting Mobile network can t connect to the mobile network Try the following solutions e Check that airplane mode is off If airplane mode is on the option to turn on the mobile network is unavailable To turn off airplane mode on the home screen swipe down from the top of the screen Tap Settings Set the Airplane Mode switch to Off e Check that the connection to the wireless network is turned on To check your connection on the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network Check that the Mobile Network switch
200. ou can set this switch to OFF and the option to enter an IP address appears Enable IPv6 Set whether the network uses the IPv6 protocol Use Proxy Set this switch to ON if you want to connect to a proxy server When you select this setting additional settings appear To find out what settings to use see the information provided for the proxy server Inter Access Point Handover If the network spans multiple access points set whether your device should remain connected when you move from one access point to another Connect to another device using Wi Fi Direct The BlackBerry device you want to connect to must have the Wi Fi Direct tab selected on the Wi Fi screen To connect to another type of Wi Fi CERTIFIED Wi Fi Direct enabled smartphone view the documentation for that device Note Although you can create a Wi Fi Direct connection between your device and other types of Wi Fi CERTIFIED smartphones apps on your device might not be able to share files with other devices You can connect your BlackBerry device to other BlackBerry devices using Wi Fi Direct Wi Fi Direct allows your device to connect without access points or a router Once you establish a Wi Fi Direct connection you can share media files and other types of files without needing an Internet connection 1 Swipe down from the top of the screen and tap Ej Settings gt Networks and Connections gt Wi Fi 2 Ifthe Wi Fi switch is off set the switch to On 130 User Guide
201. ou downloaded or uploaded to your BlackBerry device organized into albums tap e To see the videos that you recorded on your device organized by the date that you recorded them tap e Tosee the videos that you recently watched tap Fy Tip The unwatched indicator on a video thumbnail e indicates that the video hasn t been watched yet Play or pause a video 1 Open a video 2 To show the video controls tap the screen 3 Tap EJ or J 104 User Guide Media Change the video display size You can change the display size of the video that you re watching on your screen 1 To show the video controls tap the screen 2 Tap the icon in the upper right corner of the screen until the video is the size that you want Doing more with your videos You can do much more in the Videos app such as delete videos send or share videos with friends and so on You can also view the properties of your videos including length name and date created You can see the available options by tapping i or by touching and holding a video thumbnail and then tapping i Edit a video You can edit and improve the individual videos on your BlackBerry device For example you can crop and change the length of your video as well as enhance the brightness color volume and more 1 Touch and hold a video thumbnail 2 Tap A Troubleshooting Videos can t open a media file Make sure the file is in a format that your BlackBerry device sup
202. ou know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap gt Work Account 2 Enter the username activation password and server address for your account w Tap Done After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e Tochange how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next 63 User Guide BlackBerry Hub and email Add an IBM Notes Traveler email account Make sure you know the foll
203. ou receive from your different accounts from one convenient location Contacts Access the contacts from all of your accounts as well as their updates and your shared activities in a single app Browser View webpages more easily using the reader mode and share webpages quickly with your contacts 2 oh a 1 Calendar User Guide Setup and basics Icon Description View all your events in one place including events you added from your email accounts and social networking accounts You can filter events according to your account BBM Type talk or post You decide the best way to communicate with your BBM contacts in real time Text Messages Send and receive text messages and text messages with an attachment if provided as part of your wireless service plan BlackBerry World Download buy rate and review apps games music and videos Remember A productivity app for collecting and categorizing the information you want to remember Docs To Go Create edit and format Microsoft Word documents and Microsoft Excel spreadsheets Edit view and presentMicrosoft PowerPoint presentations Pictures View edit and share pictures that you take with the camera or that are saved on your device Music Share your music quickly and easily with your contacts Play your music on home entertainment equipment over the wireless network Videos View e
204. our device in standby mode When you put your BlackBerry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power Lock key above the volume keys on the side of your device To wake up your device swipe up from the bottom of the device screen Restart or reset your device If your BlackBerry device is running slower than usual or not responding turning off and turning back on your device might help to solve the problem Do one of the following e To restart your device press and hold the Power Lock key above the volume keys on the side of your device Tap OF e To reset your device press and hold the Power Lock key for ten seconds Charge your device Before you start using your BlackBerry device you should charge it because the battery that came with your device isn t fully charged Charge your device using the charger provided by BlackBerry in the box that your device came in You can also charge your device using a USB cable connected to a computer but charging might take longer 116 User Guide Settings CAUTION Other chargers might not provide adequate power and might damage your device Hold the cable with the BlackBerry logo 3 facing up and connect the cable into the USB port on your device Plug the charger into a power outlet Keeping your battery charged Your BlackBerry device uses a lithium ion ba
205. our service provider F The battery isn t connected For assistance contact your service provider Check your battery power level 1 On the home screen swipe down from the top of the screen 2 Tap 8 Settings gt About 3 Inthe Category drop down list tap Hardware 4 To view the percentage of remaining battery power see the Battery section Monitor the battery life memory usage CPU usage and storage space on your device You can check how much battery time and power you have remaining how much device memory is being used and how much storage space is available You can also monitor which apps and services are using the most battery power device memory storage space or CPU resources and you can close or delete some apps to help save battery power or improve the device performance 1 On the home screen swipe down from the top of the screen 2 Tap 8 Settings gt App Manager gt Device Monitor 3 To monitor different types of device statistics at the top of the screen tap Battery CPU Memory or Storage Tip On the Battery and CPU screens you can view device and usage statistics from different time frames To change the time frame for the statistics on the Battery or CPU screens at the top of the screen tap Device Monitor Tap a time frame 118 User Guide Settings View battery and usage stats for a specific app or service 1 On the home screen swipe down from the top of the screen 2 Tap 8
206. owing from your administrator or email service provider e Your username and work network password e Server address When you add an IBM Notes Traveler email account messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap gt IBM Notes Traveler 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the Use VPN switch to On e Tochange how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push
207. p gt Create Group Tap to add another contact Repeat this step for each contact you want to add If needed type a chat subject Type your message Tap Send Ole GS oS Delete a joyn chat On achat screen tap ea gt F 85 User Guide BlackBerry Hub and email Call a joyn contact 1 Inthe Phone app tap JJ 2 Tap beside the contact you want to call 3 If you have multiple phone numbers for a joyn contact tap the number that you want to call Tip During the call tap to start a chat or a video share or share a file Start a joyn video share Before you can share a video or start chatting over video you need to call a joyn contact The contact must have a device that supports video During a call inthe Phone app tap Tip During the video share tap to start a chat or share a file Send a file to a joyn contact You can send different types of files to joyn contacts including pictures videos and documents 1 During a one on one joyn chat or a phone call tap and select a picture or file 2 Tap Send Block a joyn contact If you block a joyn contact you won t receive any messages from that contact and file transfers are declined automatically Messages are filtered to the Blocked Messages folder in the joyn app and read notifications are turned off In the BlackBerry Hub tap gt Ee Tap joyn Tap Blocked users PUUN Type the phone number or name of the joyn contact yo
208. p For some apps you can change your notification settings to only display the priority messages in an app as Instant Previews On the Notifications settings screen tap an application In the Instant Previews drop down list tap Priority Only Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you re currently in While you re responding to a preview incoming messages outside of the current conversation aren t displayed as Instant Previews notifications 49 User Guide Phone and voice 1 To respond to Instant Previews tap ga 2 Press any key on the keyboard To show the keyboard on a BlackBerry device with a touch screen keyboard swipe up from the bottom of the screen with two fingers 3 Type your message Tap Send or press About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages BBM messages text messages and more on your BlackBerry device without having to unlock it Turn off Lock Screen Notifications 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen 3 Set the Lock Screen Notifications switch to Off View Lock Screen Notifications 1 To unlock your BlackBerry device swipe up from the bottom of the screen to the middle of the screen 2 Toview the Lock Scre
209. pea meee ees a nee ca eee 151 Media cards and Storage ccccccceccceecceneesecceceeceeceeecesedeeaeaaeeeceeeeeeeeseeeceneeesaneeceeeeeeeesenesaeeneaeeeeeeseeeeeteneseees 161 BlackBerry Link features on your COVICE cceccccccceceeeeeeceeseeeeeeaneecceneeeees cadaeeeaaeeeeeeeeaeessseaesqecnuanaeeseeeeeens 166 Anolicanoie alma NUNC Suisia deste ssa dandeecsdads Sexsiuchoserbenbne anaes hsdvadaaten neque asenacenexdedaldenetaacandeead 169 Organizing your ADPS ecceeeececceceeeeeeeeeceecceeaeeeeee eee eeee cece eaeaeeeeeeeeeeeee ce ceqdaeaeeeeeeeeeeeseseeccicceeeseeseneeeeesieee 169 ALS TN Ale aac cate gage R ga te ce a omg te E E E 171 COMAC S saat eeceec eect acts a baades santa a a a E 180 Bae Creer A E eee rec ee eee E E errr E eerreee rere ce reece 188 Bl kBerry WON Gs sc d 30si02esetenncsaceiacateerscudsescnedenneddeesaseaseasdantusedcondsdeasisiuatae Gi AEEA aE AA aa EEE EEES 194 Android p Siei E E OEE EE EE EE Ea 198 Mietocgetao Lejas TARE E E E 199 BrOWS E rne ire E ETENEE A A E E E EEN 204 The Smart Tags application Cxplained cccccecccccececeseceeeeeeeeeseseeeeeeeeeaeeseeececeseceseseceseseeeeeesaeaeaesuaeaeaeanes 212 SS eLO LODRE EV E eee eee eee eee 214 Aile Manage ranee e EE EE E E E A EA R ERN 215 Calculator aene a E ee ere eee eee E E eee 220 BlackBerry Virtual Expert cccceecceecceeeneceececeeeeen scene eeeaeeneceseeeeegseaaesesaeeeeesceeeeeesdeeesceecaeeceteeeeeeeeseneseeee 221 PROGIIG
210. pears Turn off all notifications and ring tones 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 48 User Guide Phone and voice 3 Inthe Mode drop down list tap All Alerts Off Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Notifications gt Level 1 Alert 3 Change the Sound Tone Vibrate LED or Instant Previews settings View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages BBM messages text messages and more from any application on your BlackBerry device When a preview appears at the top of the screen do one of the following To view the message in the BlackBerry Hub tap the preview e To dismiss the preview tap x e To ignore the preview wait a few seconds until it disappears e To reply toa BBM message or text message without leaving the app that you re currently in tap gg Turn off Instant Previews By default the Instant Previews feature is turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Set the Instant Previews switch to Off Ti
211. peat Steps 2 and 3 to create a tag 212 User Guide Applications and features Smart tag types Web Use to create a smart tag that when opened takes you to a webpage Contact Use to create a smart tag that when opened adds the contact information in the Contacts app Event Use to create a smart tag that when opened creates an appointment in the Calendar app Geo Location Use to create a smart tag that when opened searches for directions in the Maps application Phone Use to create a smart tag that when opened calls a phone number Email Use to create a smart tag that when opened composes an email When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened or you can leave these fields blank Text Message Use to create a smart tag that when opened composes a text message When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened or you can leave this field blank Text Use to create a smart tag that displays a message Other Use to create a smart tag that identifies a resource by using your own URI Uniform Resource Identifier For example if you create your own application for the BlackBerry device you can use this tag type to create a smart tag for your app Favorite a smart tag You can make smart tags easier to find if you mark them as favorites 1 Inthe Smart Tags app
212. ports BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device Preview a story in BlackBerry Story Maker Tap an existing story 105 User Guide Media Creating and editing stories Create a story using BlackBerry Story Maker NOOR WNP Tap Create New Story Tap or E Tap the pictures and videos that you want to include in your story Tap Next Select the song for your story s soundtrack Tap Next Type in the titles and credits that you want to appear in your story Tap Done If necessary tap a theme When you re finished to save the story tap Tip If you entered an album to select pictures and videos you can tap to go back and add pictures and videos from another album Edit a story made with BlackBerry Story Maker You can edit and revise stories that you make with BlackBerry Story Maker 1 Tap an existing story To change the theme tap a theme on the right side of the screen To change the order of the pictures and videos or to edit them tap Fa To add or remove pictures and videos tap gt E To change the song tap gt Ed To change the titles and credits tap gt Bil 2 When you re finished tap Tip To see more themes that might be available off screen try swiping up or down on the visible themes Delete a story in BlackBerry Story Maker 1 Touch and hold a story
213. r device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Authenticator Settings e Toset your device to use a smart card to unlock your device or your work space in the Smart Card User Authenticator drop down list tap Device or Work e To set your device to remember the format of the password that you type in a password field numeric or alphanumeric set the Smart Password Entry switch to On e To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader set the Lock on Card Removal switch to On Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device or a BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card gt Import Certificates 3 Follow the instructions on the screen 249 User Guide Security and backup Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password so that you don t have to enter it as often To clear the cache lock your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Set the PIN Caching switch
214. r device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following e Check that the settings for the Wi Fi network are correct To find out which settings to use for a home network refer to the information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect e f you use the Press WPS Button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router e lf you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The root certificate must be installed on your device before you can connect to the network For more information talk to your administrator e If you use EAP TLS to connect to a Wi Fi network check that you installed your authentication certificate on your device The authentication certificate must be
215. r software products or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services BlackBerry does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED NCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM ORA COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY
216. r swatch 228 User Guide Productivity and work 5 Tap Save Add an entry to the Remember app When you add an entry to BlackBerry Remember you can choose between a note or task Tasks include a completion checkbox and the option to add a due date or reminder If you add an entry to a folder that s synced with one of your accounts you might not be able to choose whether the entry is a note or task 1 In a folder or on the Remember folder screen tap EI 2 Tap Note or Task 3 Enter the information for the entry such as a title notes and a due date 4 Tap Save Tip To quickly create a list for example a grocery list in your Groceries folder tap a folder In the Add an entry or search field at the top of the screen type an entry title Tap Submit on the keyboard Add more entries until your list is complete Add a due date and reminder time to an entry When you add a due date to an entry in BlackBerry Remember your BlackBerry device adds the entry to the Calendar app To receive a reminder you must add a specific reminder time to your entry 1 While you re adding or changing an entry tap Task e To add a due date set the Due Date option to On Tap Date Select a date e To adda reminder time set the Reminder option to On Tap Date Select a reminder date and time 2 Tap Save Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing re
217. r the Enter key Reply to or forward an email In an email do one of the following e Toreply to the email tap EJ e To reply to all recipients of the email tap R e To forward the email tap El Attach a file to an email or text message If your wireless service plan supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap 2 Find the file 3 Tap the file Tip When you send an email with a picture attachment you can reduce the size of the message by reducing the size of picture attachments On the Image Size screen tap a size Tap Send Add a BCC recipient to an email 1 While composing a message tap gt FA 2 Type a contact name or email address Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format 1 Inan email tap E 2 Tap E Change text formatting in an email Bold italicize and underline text create ordered and bulleted lists and change the font size and colors 1 While composing a message tap A 2 Use the formatting toolbar to apply formatting to your text 71 User Guide BlackBerry Hub and email Forward a text message 1 Inthe BlackBerry Hub touch and hold a text message 2 Tap El Managing messages Stay organized by managing your messages in the BlackBerry Hub You can file messages flag important messages or
218. r your search results by sender date subject and more tap 67 User Guide BlackBerry Hub and email View unread or flagged messages or messages with attachments 1 Inthe BlackBerry Hub tap gq 2 Leave the Search field empty and tap Ej 3 Tap Unread Flagged or Attachment 4 Tap B again To see all of your messages again tap Cancel at the top of the screen Tip You can also find your flagged messages in BlackBerry Remember in the Flagged Messages folder for work accounts or the Unfiled folder for personal accounts Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature important messages are highlighted so that you can quickly find them in the BlackBerry Hub To identify priority messages your BlackBerry device looks at whether a message is flagged as important whether the sender is a frequent contact and other criteria You can help your device learn which messages are important to you by changing the priority of a message For example if a message is important to you but it s not included in the BlackBerry Priority Hub you can add it View only your priority messages In the BlackBerry Hub do one of the following Tap EJ gt Priority Hub e Slide your fingers together to zoom in on your priority messages Tip You can change your settings to specify that zooming in shows either your unread or flagged messages In the BlackBerry Hub tap gt gt
219. reble of your calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap BJ gt Call Audio 44 User Guide Phone and voice Set a default area code or country code You can use smart dialing to set a default area code and country code that s applied automatically to the contacts that you call so you don t have to include a country code or area code with phone numbers that you add to the Contacts app 1 Inthe Phone app swipe down from the top of the screen 2 Tap 8 gt Smart Dialing 3 Do any of the following e Tochange the default country code tap Country Code Tap a country e Tochange the default area code in the Area Code field type an area code Tap any of the drop down lists to change other smart dialing options Dial an extension number for interoffice calls When you set an extension access number for a company you need to only add an extension number in the Contacts app for a contact at that company The company s phone number and extension are dialed automatically when you call that contact 1 Inthe Phone app swipe down from the top of the screen 2 Tap 8 gt Smart Dialing 3 Inthe Office Extension Access Number field type the phone number to access a company s extensions Tap any of the drop down lists to change other smart dialing options Limit the phone numbers that you can call When you set up and use fixed dialing numbers you can only make calls and send text messages to the phone
220. rks and Connections gt Bluetooth 3 Make sure that Bluetooth technology is turned on Your BlackBerry device automatically detects any discoverable devices within range 135 User Guide Settings 4 If necessary to scan again for nearby Bluetooth enabled devices tap Refresh 5 Do one of the following e f the device that you want to connect to appears in the Devices list tap the device name Complete the instructions on the screen e Ifthe device doesn t appear in the Devices list it might not be discoverable Check that the device is discoverable then try again If you don t know how to check that the device is discoverable consult the documentation that came with the device e Ifthe device doesn t appear in the Devices list and you can t connect by making it discoverable you might need to initiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBe
221. rom your device If you add a work email account to your device your administrator might disable BlackBerry Protect or the ability to remotely change your password or locate your device Set up BlackBerry Protect on your device To use BlackBerry Protect your BlackBerry device must be connected to a wireless network 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Protect 3 Set the BlackBerry Protect switch to On 4 To be able to view the current location of your device on a map tap Location Services Set the Location Services switch to On Tip To use BlackBerry Protect features go to http protect blackberry com and sign in with your BlackBerry ID 241 User Guide Security and backup Tutorial Setting up BlackBerry Protect on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials blackberryprotect en Find more information about BlackBerry Protect For more information on BlackBerry Protect see the BlackBerry Protect User Guide Password Keeper Password Keeper provides a location to store all of your passwords in one place on your BlackBerry device Password Keeper encrypts your existing passwords to protect them and can also generate new passwords and store the
222. rry device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth Make sure that Bluetooth technology is turned on Touch and hold the device you want to rename Tap H In the Device Name field enter the new name for the device Aa WwW NBP Disconnect from a paired Bluetooth enabled device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth Touch and hold the device you want to disconnect Tap fA BO NP Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device you can delete the ones you no longer use to make it easier to find the ones that you do use 1 On the home screen swipe down from the top of the screen 136 User Guide Settings 2 Tap Settings gt Networks and Connections gt Bluetooth 3 Tap and hold a device 4 Tap ig Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology When your car and your device are connected your device might display a customized home screen and lock screen Also special applications might appear in the Car Channel in BlackBerry World The first time your device detects a connection with a Bluetooth enabled car your device prompts you to set the car as your car After you pair the device with yo
223. s Find information about the home screen menus settings messages notifications and apps Learn where to find your phone number and PIN and find out how to cut copy and paste text User Guide Setup and basics How do get back to the home screen e In many apps you can tap Back to return to the previous screen e To minimize an app and return to the home screen swipe up from the bottom of the screen F BlackBerry How do get to the menu There is no Ea Menu key on BlackBerry 10 devices You can open menus by tapping the icons at the bottom of the screen and by touching and holding items on the screen User Guide Setup and basics Hee Tosehiene hold an item to opena menu of actions for that item for example to share an image Tap the left icon to navigate within an app for example to switch between aia m KE rationaigcogra IR Tap to opena bookmarks fee fartheapa ur example to add a bookmark How do change my settings and options Do any of the following e To change the settings in an app swipe down from the top of the screen Tap e Tosee other options in many apps tap e To change your BlackBerry device settings and connect to mobile and Wi Fi networks on the home screen swipe down from the top of the screen Tap Settings 10 User Guide To see all device settings tap Settings To change the settings for a feature tap the label Thursday September 12
224. s tap Devices Select the checkbox beside each device that you want to grant access to Games Connect with friends while discovering new games with Games for BlackBerry 10 You can also add favorite games and customize your Games profile Change your Games profile When you create your profile the Games app fills in the required information with information from your BBM profile Changing your profile information in the Games app doesn t affect your BBM profile Inthe Games app tap RI gt e Tochange your profile picture tap Choose a picture Scroll through the pictures on your BlackBerry device and tap the one you want to use e Touse the picture that is already associated with your BBM profile tap Use BBM picture e Tochange your app name tap the text field below Display Name e Tochange the email address that is associated with your account tap the text field below Email Address e Set the Public profile switch to On or Off 108 User Guide Media Invite a friend to the Games app You can add friends to the Games app to view the games they re playing compare your high scores and recommend games Note The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends they won t appear anywhere else Do any of the following e Inyour timeline tap a player e To invite your friends to the Games app using other ways such as by email looking up a username or by inviti
225. save a contact you can select the account that you want to save it to and you can move contacts between accounts You can create groups within your contacts so that you can easily send messages to everyone in the group set up meetings and share files For each of your contacts you can set unique notifications for phone calls and different types of messages including BBM email text and other social feeds User Guide Setup and basics Ma Phone You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left Slide your finger to the right to decline a call You can assign speed dial keys to your contacts and call them directly from the home screen and you can make calls by typing the contact s name BlackBerry Browser Save a webpage to your device so that you can read it at a later time whether you are connected to a network or not You can also go to your favorite Android app website and download apps to your device If you use BlackBerry Balance apps are downloaded to your personal space and can t access the data in your work space Download apps that you trust Your device doesn t check the integrity of the APK files that you download Settings You can set up your device to use a picture password instead of a traditional password You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen
226. save draft messages for later Delete a message In the BlackBerry Hub do any of the following e To delete a single message touch and hold the message Tap e To delete more than one message touch and hold a message Tap Tap the other messages you want to delete Tap Fj e To delete all messages before a specific date touch and hold the date bar Messages that were sent or received before that date are highlighted Tap Ei e To delete messages only from your device but keep them on the messaging server tap E gt Ej gt Display and Actions In the Delete On drop down list select Hub Only Filing email You might not be able to file an email or create folders for an email depending on the account that an email is in File an email 1 Inthe BlackBerry Hub touch and hold an email 2 Tap oR 3 Tapa folder Add rename or delete an email folder In the BlackBerry Hub tap the drop down list at the top of the screen e To add a folder touch and hold the folder that you want to use as the parent folder Tap E Type a name for the folder Tap OK e Torename a folder touch and hold the folder Tap Type a new name for the folder Tap OK 72 User Guide BlackBerry Hub and email e To delete a folder touch and hold the folder Tap F Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders your BlackBerry device doesn t automati
227. ssages or filed messages how you view message threads and how the date appears at the top of your list of messages and notifications You can also change how the senders names are displayed whether pictures are automatically downloaded and more 1 In the BlackBerry Hub tap E gt g gt Display and Actions 2 Change your settings For example change any of the following settings e To view messages as conversation threads instead of single messages in the Display Style drop down list tap Conversation e To stop showing filed messages set the Show Filed Messages switch to Off e To stop showing sent messages set the Show Sent Messages switch to Off Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub you can choose a color for each of your accounts The color appears on the left side in your list of messages 1 Inthe BlackBerry Hub tap K gt gt Hub Management 2 Tapan account 3 Inthe Account Color drop down list tap a color Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab For example you can move your favorite accounts or the accounts that you use most frequently to the top of the list 1 Inthe BlackBerry Hub tap gt Ej gt Hub Management 2 Tap B 3 Touch and hold an account then slide your finger up or down to change where the account appears in the
228. supported depending on your region service provider and wireless network For more information contact your service provider or administrator Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages depending on your region and wireless network 1 In the BlackBerry Hub tap gt EJ gt Emergency Alerts 2 Set the switch beside a type of public warning to Off Troubleshooting BlackBerry Hub Troubleshooting wizard I m having problems using email The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue Start the troubleshooting wizard http docs blackberry com troubleshootingwizard en Note This troubleshooting wizard is available in English only I m not receiving messages Try the following 82 User Guide BlackBerry Hub and email e lf you recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Make your changes Tap Save e Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area e If you re connected to a mobile network check that data servi
229. supported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront 30 User Guide Setup and basics Transfer data from a BlackBerry 7 device using a media card This transfer option is only available if you re switching from a BlackBerry 7 device or later To see what version of software you re running on your previous device s home screen click Options gt About or click Options gt Device gt About Device Versions When you switch to a new BlackBerry device using the Device Switch feature in the Setup application you can move alarm settings BBM contacts browser bookmarks text messages phone history and wireless connection profiles between BlackBerry devices This feature is designed to move personal data but not work data On your BlackBerry 7 device click Setup gt Device Switch Click Using a Media Card gt Save Data Complete the instructions on the screen Po Me When the backup is complete remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device 5 On your BlackBerry 10 device on the home screen tap ag gt ja 6 Complete the instructions on the screen Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device
230. swipe down from the top of the screen Tap Settings gt Accessibility Tap Screen Reader Tap Keyboard Echo Os OO In the drop down list tap None Characters Words or Characters and Words Turn on the Silent on Calls setting No one wants to be interrupted when on a phone call The Silent on Calls setting prevents the BlackBerry Screen Reader from reading back information while you re on a call 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility 3 Tap Screen Reader 4 Set the Silent on Calls switch to On Adjust the verbosity There are times when you need all the information you can get In those instances set the verbosity of BlackBerry Screen Reader to high Once you get more familiar with the device you can change the verbosity to low to include less information On the home screen swipe down from the top of the screen Tap Settings gt Accessibility Tap Screen Reader Tap Verbosity O OO INE In the drop down list tap High or Low Adjust the volume speed and pitch You may want to increase the speed of the BlackBerry Screen Reader when you re surfing the Internet or slow it down when you re getting instructions You might want to increase the volume when you re outside or decrease it when you re at home or in a quieter space You might also want to adjust the pitch to make the reader easier to understand The BlackBerry Screen Reader lets you adjust the
231. sword 3 To unlock your work space and BlackBerry device using the same password set the Use as my device password switch to On Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Delete your work space If you no longer want to associate your device with your organization s network you can remove only your work space The apps and files stored in your personal space are left intact CAUTION Deleting the work space will permanently erase all of the content and files stored within it such as work files messages pictures and videos To add a work account back to your device you will need to contact your adminstrator 1 On the home screen swipe down from the top of the screen 224 User Guide Productivity and work 2 Tap Settings gt BlackBerry Balance gt Delete Does my device have BlackBerry Balance BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server To confirm if your device uses BlackBerry Balance do one of the following e On the home screen swipe down from the top of the screen If you see Switch to Work or Switch to Personal BlackBerry Balance is installed e Onthe home screen swipe down from the top of the screen Tap Settings gt About In the Cat
232. t About e Click Options gt Device gt About Device Versions Make note of your usernames and passwords Before you switch BlackBerry devices make sure that you have the following e Ifyou have saved usernames and passwords in Password Keeper consider temporarily writing this information down so that you have it when you re ready to add accounts to your new device e Ifyou have a device running BlackBerry Device Software 5 0 or later you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront If you log in to your BlackBerry 10 device with your BlackBerry ID you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID such as BBM and BlackBerry Protect Note BlackBerry App World is called BlackBerry World on BlackBerry 10 devices Related information How do reset my lost or forgotten BlackBerry ID password 37 29 User Guide Setup and basics Update BBM Although it s not required to switch BlackBerry devices you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices 1 To see which version of BBM you re running on your old device look for BlackBerry Messenger in your list of installed applications 2 To download BBM 7 0 or later on your old device visit the BlackBerry World storefront or www bbm com If you c
233. t have pre defined folders on a connected device Search for an item in File Manager 1 Tap o 2 Enter all or part of the name of the item you are searching for 216 User Guide Applications and features Note To search for an item on a connected device you must perform the search when the device is open in File Manager Sort files and folders You can view your files and folders in order by name date type or size You can also decide whether to view your files and folders in ascending or descending order Tip To change the way you view your files and folders tap S to view them as a list or H to view them as a grid Tap gt B e Tochange the way files and folders are sorted tap Sort gt Name Date Type or Size e Tochange the order of your files and folders tap Order gt Ascending or Descending Select multiple files 1 Tap i 2 Tap B 3 Tap the items that you want to select To deselect an item that you have tapped in error tap the item again Transferring files Share files 1 Touch and hold a file 2 Tap RY 3 Choose a destination Tip To share multiple files tap gt Tap the files you want to share Tap ive Move a file Touch and hold a file or folder 1 2 Tap DE 3 Navigate to where you want to move the file 4 Tap Move 217 User Guide Applications and features Copy a file Touch and hold a file or folder 1 2 Tap W 3 Navigate to where you want to copy the
234. tact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to You can add a total of nine contacts or numbers to the speed dial list on the Calls screen You can also add contacts or numbers to the keyboard speed dial list so that you can dial a number by pressing and holding a single key on your keyboard By default your voicemail access number is included in your speed dial list 1 Inthe Phone app tap or fj 2 Touch and hold a contact or phone number 3 Tap Fy Add a contact to your keyboard speed dial list 1 nthe Phone app swipe down from the top of the screen 2 Tap gt Keypress Speed Dial 3 Press the key on your keyboard that you want to associate with the contact 4 Tap the contact that you want to associate with the key on your keyboard To call a contact from your keyboard speed dial list in the Phone app tap H Press and hold the key that you associated with the contact Delete a contact or number from your speed dial list 1 Inthe Phone app tap R 2 Inyour speed dial list touch and hold a contact or number 3 Tap F Delete a contact from your keyboard speed dial list 1 In the Phone app swipe down from the top of the screen 2 Tap gt Keypress Speed Dial 3 Touch and hold a contact or number 4 Tap F 42 User Guide Phone and voice Block calls When you block calls you can block all incoming or all outgoing calls
235. tart typing a search term 3 Tapa result Tip You can use the Add an entry or search field to add an entry Just start typing and tap Submit 231 User Guide Productivity and work View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries you can filter entries by tag In the Remember app do one of the following e To view entries that have the same tags across all of your folders on the Remember folder screen tap gt E In the Entries drop down list at the top of the screen tap a keyword that has been added as a tag e To view entries that have the same tags and are in the same folder tap the folder In the drop down list at the top of the screen tap a keyword that has been added as a tag Sort your Remember app entries 1 Ina folder tap Bi 2 Tap B 3 Inthe Sort Order drop down list select one of the following e Title e Creation Date e Due Date Change the default view in the Remember app You can customize the default view so that when you open BlackBerry Remember you see what s important to you 1 Ina folder or on the Remember folder screen swipe down from the top of the screen 2 Tap Ee 3 Inthe Default View drop down list select one of the following e Folder View e Entries View e Most Recent Restart the app for the changes to take effect 232 User Guide Productivity and work Troubleshooting Remember app can t add due dates tags voice
236. ternet on your other device anywhere that your BlackBerry device can connect to the mobile network You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering On some networks you can t use some services on your BlackBerry device such as email and BlackBerry Messenger while you use Internet tethering Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Internet Tethering 3 If you ve never used Internet tethering before complete the instructions on the screen Read the setup screens carefully as they provide important information about the Internet tethering feature 4 Inthe Connect using drop down list select USB or Bluetooth 134 User Guide Settings 5 Set the Internet Tethering switch to On 6 Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection Troubleshooting Internet tethering can t use Internet tethering e Check that your BlackBerry device is connected to the mobile network If al appears in the upper right corner of the home screen then your device
237. th a work email account the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you create a calendar event tap any of the icons at the top of the screen Set the Add WebEx switch to On Tap Save On the Create WebEx screen enter your WebEx account information OS esi ES Tap Create WebEx details are added to the notes section of the event Add WebEx details to an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device you can add WebEx details to the existing event Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you change an event tap E 1 2 Tap D 3 On the Create WebEx screen enter your WebEx account information 4 Tap Create When you add WebEx details to an existing event an update with the details is sent to the event participants Edit WebEx details for an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meet
238. the My Places tab tap gt g On the Add Favorite screen complete the Place Name and Address fields and confirm that the location is found If necessary enter any additional information AUN pe Tap Save Tip You can also add places to your favorites by touching and holding a search result or contact name and tapping To remove a place from your favorites on the My Places tab tap Favorites Touch and hold the place that you want to remove Tap kA 201 User Guide Change the details for a place 1 2 a 4 In your search results or in a list tap a place Tap B gt A Change any fields that require updating Tap Save View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again In the Maps app on the My Places tab tap Recents Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps Applications and features Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 2 3 View a contact s address on a map In the Maps app swipe down from the top of the screen Tap gt Clear History Tap Clear Recents If you have added an address to an entry in the Contacts app you can view the contact s location on a map and get directions 1 On the My Places tab tap Co
239. the email The certificate chain is trusted or the certificate status is good There is an error with the certificate chain or the certificate status The certificate status is being determined ot The certificate chain has been revoked 75 User Guide BlackBerry Hub and email Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to the right e To return to what you were doing slide your finger back to the left and down Q Peek at your messages and notifications while you re composing or viewing a message In a message slowly slide your finger from the left edge of the message to the right Continue sliding to bring your list of messages and notifications into view 76 User Guide BlackBerry Hub and email 7 Jump to the next or previous message 1 Ina message slowly slide your finger from the left edge of the message to the right to peek at your list of messages 2 While holding the message open slide your finger up or down to highlight the next or previous message in the list 3 Toopen
240. the highlighted message release your finger Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events start to appear The more you drag the more you see 77 User Guide BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees 1 Inan email tap gt Gall 2 Enter any additional information for the meeting 3 Tap Save Add a contact from the BlackBerry Hub 1 Inthe BlackBerry Hub touch and hold a message 2 Tap E e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e To add the contact as a new contact tap PA 3 Tap Save Refresh your list of messages If you added an email account that doesn t support push messaging services you can refresh the BlackBerry Hub to check for new messages In the BlackBerry Hub tap gt A 78 User Guide BlackBerry Hub and email Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub For example you can change yo
241. the ring tone for calls while your BlackBerry device is in bedside mode in the Clock app swipe down from the top of the screen Tap Set the Phone Calls in Bedside Mode switch to On 47 User Guide Phone and voice Customize notifications for a contact Notifications that you customize for contacts override notifications that you set for specific apps For example if sound is turned on for phone notifications for a contact but the sound is turned off for the phone the phone still rings when the contact calls you On the home screen swipe down from the top of the screen Tap Settings gt Notifications At the bottom of the Notifications screen tap Contacts Tap BA Tap a contact no BW Ne Do any of the following e Tap Phone Calls e Tap Email Messages e Tap BBM e Tap Text Messages e Tap Other Messaging which includes apps like Facebook Twitter LinkedIn and more 7 Change the Tone Vibrate LED or Instant Previews settings Tap until the Contacts Notifications screen appears Contacts that you set customized notifications for are listed on the Contacts Notifications screen Customize notifications for an app On the home screen swipe down from the top of the screen Tap Settings gt Notifications At the bottom of the Notifications screen tap Applications Tap an application Change the Sound Tone Vibrate LED or Instant Previews settings aa FW Ny Tap until the Notifications screen ap
242. the size swipe down with one finger while in the content to and links decrease the size Move left right up or down Swipe left right up or down with three fingers Stop the BlackBerry Screen Reader from reading that point Swipe down and then to the left with one finger of focus Perform the default action of the application such as takea Double tap with two fingers picture with the Camera app or start and stop a video in the Video app Mute the BlackBerry Screen Reader Swipe down and to the left with two fingers Read the time and date Quickly swipe down and then slide up with one finger Note The status bar containing the time and date information is very close to the top edge of the display As a result when you interact with the status bar it may cause the settings menu to appear Read the status bar information including battery and radio Quickly swipe up and then slide down with one finger connectivity Note The status bar is very close to the top edge of the display As a result when you interact with the status bar it may cause the settings menu to appear Gestures for the Quick Tasks mode With the Quick Tasks mode you can change frequently changed settings and access additional BlackBerry Screen Reader features When you enter Quick Tasks mode you have 3 seconds to complete a task If you don t complete a task the device automatically exits the mode and vibrates briefly to notify you When
243. tions Scroll down to view top apps games albums movies and TV episodes Tap an item for details and reviews then download the item or share it over email BBM and more Find and download your favorite apps games music and videos with BlackBerry World You can browse featured and top downloaded items browse items by category and search by keyword You can also read and write reviews and recommend apps to others For more information on BlackBerry World see the BlackBerry World User Guide Search for apps games music or videos You can search the entire BlackBerry World storefront or you can choose to search for a specific type of item For example you can choose to only search for games apps music or videos To search the entire BlackBerry World storefront on the BlackBerry World home screen tap E e To search in a specific section apps games music or videos tap Fa Tap a section Tap a f e To search using a recent search term tap a Tap a recent search term 194 User Guide Applications and features Browse categories The BlackBerry World storefront is divided into four sections games apps music and videos Within each section is a list of categories or genres For example in the games section you can find categories such as arcade games card games and sports games 1 Onthe BlackBerry World home screen tap FA 2 Tap Games Apps Music or Video 3 Tap E 4 Tap a cat
244. to On Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card You can turn off this indicator 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Set the LED Activity Indicator switch to Off 250 User Guide Legal notice Legal notice 2014 BlackBerry All rights reserved BlackBerry and related trademarks names and logos are the property of BlackBerry Limited and are registered and or used in the U S and countries around the world Adobe and Flash are trademarks of Adobe Systems Incorporated Android Gmail and YouTube are trademarks of Google Inc Apple iCal iPhone and Mac are trademarks of Apple Inc Bluetooth is a trademark of Bluetooth SIG Box is a trademark of Box Inc DLNA Certified is a trademark of the Digital Living Network Alliance Evernote is a trademark of Evernote Corporation Facebook is a trademark of Facebook Inc GSM is a trademark of the GSM MOU Association IBM Notes and IBM Notes Traveler are trademarks of International Business Machines Corporation joyn is a trademark of GSMA LinkedIn is a trademark of LinkedIn Corporation Microsoft ActiveSync Excel Outlook PowerPoint and Windows are trademarks of Microsoft Corporation QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and other countries Sina Weibo is a trademark of Beijing Sina Internet Information Serv
245. to change or turn off without your knowledge You can set your device so that the Parental Controls password is required to add an email or social networking account or to purchase an app from the BlackBerry World storefront Note If BlackBerry Balance technology is turned on the Parental Controls feature is not available Restrict or limit access to features and content On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Parental Controls Make sure that the Parental Controls switch is set to On Enter the Parental Controls password oe WINE Tap to change the options Import a certificate from your computer 1 Doone of the following e To import the certificate using a USB connection connect your BlackBerry device to your computer using a USB cable If necessary on your computer enter your device password e To import the certificate using a Wi Fi connection on your device swipe down from the top of the home screen Tap Settings gt Storage and Access Set the Access using Wi Fi switch to On Type a storage access password Tap Identification on Network and make note of the Username On your device on the home screen swipe down from the top of the screen Tap Settings gt About In the drop down list tap Network In the Wi Fi or USB section make note of the IPv4 address On your computer navigate to and copy a certificate file aor wN e If your computer
246. top of the screen 3 Tap gt TTY 4 Set the TTY switch to On Turn on Closed Captions Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility 3 Set the Closed Captions switch to On BlackBerry Screen Reader The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their BlackBerry 10 device using speech output The BlackBerry Screen Reader uses text to speech TTS to read screen content such as documents email messages text messages SMS titles and properties of media files and other text 154 User Guide Settings based information The BlackBerry Screen Reader also provides navigation cues by reading screen layout information such as menu titles page numbers and links Turn on or turn off the BlackBerry Screen Reader The BlackBerry Screen Reader provides text to speech TTS interaction with the display on your BlackBerry smartphone On the home screen swipe down from the top of the screen Tap Settings gt Accessibility Tap Screen Reader Set the Screen Reader switch to On OV OO NO Tap to select Continue then double tap to proceed If you don t want to see this verification message each time you turn on the BlackBerry Screen Reader turn off the Confirmation Message option in the screen
247. top of the screen Tap Settings gt Display e To automatically lock your device and dim the screen when it s in a BlackBerry case or holster on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered d Decrease volume Do any of the following e To decrease the device volume use the volume keys on the right side of your device e To adjust other volume settings such as application volume or notifications on the home screen swipe down from the top of the screen Tap Settings gt System Volume or Notifications e To adjust other volume settings on the home screen swipe down from the top of the screen P Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren t continuously running in the background Some features consume more battery power than others Close or turn off these apps when you don t use them The camera the BlackBerry Browser Voice Control GPS and Bluetooth technology Turn off connections If your device is out of a wireless coverage area turn off the connection so that your device doesn t search for a network signal continuously 1 On the home screen swipe down from the top of the screen 2 Tap EJ Settings gt Network Connections Update your software You can often gain a boost in power savings by using the latest version of the Bla
248. trol App 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms For example Search contacts for Megan Ball Search the Internet using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms and specify that you want to search the Internet For example search the Internet for custom cars 54 User Guide Phone and voice Ask a question using the Voice Control app You can ask a variety of questions using the Voice Control app If your question can t be answered you ll have the option of searching the Internet for your question 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep ask a question For example you can say How many people live in Canada What is the square root of 36 or Why is the sky blue Send messages using the Voice Control app Using the Voice Control app you can send a text message email or BBM message without typing a single word Just specify which type of message that you want to send and who you want to send it to then compose your message aloud 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 When you hear the beep say your command For example send an
249. ttery To maximize your use of this type of battery when possible do the following Avoid using your device while it s charging to help it charge faster Charge your device often even when the battery charge isn t low Avoid charging using or storing your device in extremely hot or cold places such as on a vehicle dashboard Avoid leaving your device turned off with a low battery power level for an extended period of time If your device has a removable battery and you aren t using your device for more than a few days partially charge the battery You can then remove the battery and store it in a dry place at room temperature to conserve battery power Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device The battery is charging The battery is fully charged 117 User Guide Settings Ti The battery isn t charging because the power source isn t providing enough power Use the charger that came with your BlackBerry device to charge the battery The battery charge is low and your wireless connections might turn off to conserve power If the battery charge gets too low your device might turn off Save any work in progress and charge your device EE There is a problem with the battery and the battery might need to be replaced Only use a battery that is approved by BlackBerry for your device model To replace the battery contact y
250. ttings tap Touch and hold the item you want to move Drag the item to a different location and release your finger Tap Save Tip If you have a lot of quick settings items you can swipe right or left to see them all Overview of device settings Item Description j Turn off all wireless connections Airplane Mode p e Get quick access to airplane mode to turn off all your connections Networks and Connections 111 User Guide Settings Item Description Depending on your wireless service plan and device model set up connections to the mobile network Wi Fi network Bluetooth enabled devices NFC mobile hotspot and set up Internet tethering a Notifications Mute BlackBerry Keyboard sounds Turn on vibrate mode Turn off Instant Previews and LED notifications Customize audio and visual notifications for specific apps 4 Adjust the overall volume on your device Assign the volume keys Main Volume e Turn on audio boost for use with your headphones e Add or change social networking and email accounts e You can also access advanced setup options such as Accounts IMAP and POP xs e Access settings you use frequently e Access these settings at any time by sliding your finger Quick Settings down from the top of the screen D e Select wallpaper eS e Change your font Display e Adjust screen brightness Customize screen locking Gos Language and Inp
251. u want to block To unblock a contact tap Unblock beside the contact s name 86 User Guide Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply If you re travelling you can keep using joyn while roaming 1 Inthe BlackBerry Hub tap H gt Fei 2 Tap joyn 3 Set the Enable joyn While Roaming switch to On BlackBerry Hub and email 87 User Guide Media Change the media volume When music is playing do any of the following e Toincrease the volume press the Volume Up key ont Media he right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the right si e To select the type of speaker to play your music on tap gt Audio Note Your media volume is separate from your notificatio won t change the volume of your notifications de of your device To turn off mute press the Mute key again ns volume Changing the volume while you listen to your music Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264 MPEG 4 AAC AMR QCELP AS
252. uage drop down list tap the language you want to use Change your keyboard language 1 On the keyboard touch and hold f8 2 Tap the language you want to type in on your keyboard screen display You can set preferences for your screen display such as font size and wallpaper as well as connect your device to an external display Change your backlighting 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Display 3 To adjust the brightness move the slider back and forth 150 User Guide Settings Tip After you swipe down from the top of the screen if you see fey in the quick settings you can tap f to display the slider without going into the Display screen Change your font size 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Display 3 Inthe Font Size drop down list tap the size of font that you want to use Set a picture as your wallpaper 1 Open a picture 2 Tap gt gt Wallpaper Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Turn on rotation lock 1 On the home screen swipe down from the top of the screen 2 Tap Accessibility Your BlackBerry 10 device uses several well established accessibility aids for people with disabilities These aids include magnify mode hearing aid mode TTY support closed captions text size ad
253. ual private network VPN whenever you have mobile network coverage 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt VPN 3 Tap 4 In the drop down list tap the VPN profile that you want to use If no VPN profiles appear in the list create your own or contact your adminstrator 5 Set the Connect over Mobile Network switch to On Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area In some cases you must contact your provider to have your micro SIM card or device properly provisioned If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel but you might need to try switching networks manually if you re having trouble connecting or if the network signal is weak To switch wireless networks manually your wireless service plan must include this service and your device must be connected to a GSM or UMTS network 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Network 126 User Guide Settings 3 Ifthe Mobile Netw
254. uide Applications and features To remove duplicate calendar entries by deleting your local device data do the following Onthe home screen swipe down from the top of the screen Tap fe Settings gt Accounts 1 2 3 Tap i 4 Tap Clear Local Calendar CAUTION Clearing your local data will permanently delete any calendar entries that you saved just locally to your device Contacts When you add contacts to the Contacts app on your BlackBerry device connecting with them is easy The Contacts app is integrated with the BlackBerry Hub the BlackBerry Calendar and other apps so you can quickly add contacts to relevant messages and events or share your pictures and videos About the Contacts app If you added an email account or social networking account to your device contacts from those accounts can appear in your contact list It s simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names email addresses or mobile phone numbers 180 User Guide Contacts app at a glance 12 Contacts FAVORITES amp Soccer Team Favorites Krista Ahmed Farrakha The Astonishing Tribe Alex Kinsella Tungle H 1 J K t M N o P Andrea Aime Andrew Paterson Research In Motion Briana Iwamoto Gist N lt xslecau37 Filter contact Greg Hislop types such as BBM Facebook and Twitter Search Adda Adda contacts gro
255. und the clock face to your desired time Tap Start gt OND H Tip The dial allows you to set the timer in one minute increments To set the timer for a specific minute and second tap the time that appears in the middle of the clock face Scroll up or down to adjust the hours minutes and seconds that the timer is set for Change your timer tone Tap In the middle of the clock face tap the time Tap Timer Tone P Ww D pe Tap a timer tone Tip To use music you have added or downloaded to your BlackBerry device tap Add Music World clock If you re a frequent traveller or if you have friends and family in different parts of the world you can add cities to the world clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen Tap O Tap Add Enter a location P WN Tap a city Tip After you add a city to the world clock screen tap the city name to check the weather in that city 191 User Guide Applications and features Delete a city from the world clock screen 1 Tap 2 Touch and hold a city 3 Beside a city tap F Turn on bedside mode When bedside mode is on you are not notified or new messages but any alarms that you have set will sound and your BlackBerry device displays the time dimly lit You can also set the option to hear only phone calls when in bedside mode 1 Inthe Clock app swipe down from the top of the screen 2 Tap
256. up contact Applications and features Swipe down to change settings Tap a contact for details social updates and shared activities Press and hold a contact for options such as sharing Adding contacts to the Contacts app There are a variety of ways that you can add contacts to the Contacts app Add a contact to the Contacts app 1 Inthe Contacts app tap BA 2 Enter the information for the contact For additional fields tap i 3 If you have a work account and BlackBerry Balance is set up on your BlackBerry device to save the contact in your work space at the top of the screen tap Work After you start adding the contact information you can t save the contact in your personal space 4 Tap Save Tip To choose the account or storage location for a contact tap the Save to button at the top of the screen Select the checkbox beside an account or storage location 181 User Guide Applications and features Copy contacts to and from your micro SIM card Your micro SIM card can store contact names and phone numbers Copying contacts to and from your micro SIM card allows you to easily transfer contacts from one device to another When you insert a micro SIM card in your BlackBerry device you can view contacts that are stored on the micro SIM card in your contact list You can copy the micro SIM card contacts to your device memory so that the contacts are available to you even if the micro SIM card is removed
257. upted Tips after switching devices After you have finished switching BlackBerry devices consider doing the following 32 User Guide Setup and basics e Ifyou have a media card move it from your old device to your new device e To receive all of your messages and updates add email and social networking accounts to your new device e Wipe your old device to delete all of your data To delete all of your device data if necessary set a device password and then enter the password incorrectly ten times e Download apps from the BlackBerry World storefront e Explore the Help app on your device and discover tips and tricks Troubleshooting Device Switch can t switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your new device contact your service provider Some of the data from my previous device isn t on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device For a list of the type of data that is transferred visit www blackberry com deviceswitch Try any of the following e Check that your personal email accounts have been set up Email accounts aren t transferred and need to be set up in the BlackBerry Hub on the device e Check that your work email accounts have been set up For a Microsoft Exchange ActiveSync email account o
258. ur browser privacy settings clear your history cookies and other website data Error messages Media card If your BlackBerry device detects a possible problem or issue with your media card you can view more details about the error in your Storage and Access settings Your media card isn t recognized The media card might be in an unreadable format Consider formatting the media card CAUTION Media card data is deleted when you format a media card Media card is password protected A password is blocking access to the media card and data stored on it Insert a media card into your BlackBerry device that isn t password protected Your media card is read only You can view and open files on the media card You can t move delete or modify the files on the media card Your media card Isn t responding The media card isn t communicating with your BlackBerry device Consider using a different media card No media card was found Make sure that there is a media card in your BlackBerry device and that it s inserted properly 165 User Guide Settings Troubleshooting Storage space My device isn t recognized when connect it to my computer If your computer doesn t automatically detect your BlackBerry device try the following e Check the USB cable and points of connection e Onthe home screen swipe down from the top of the screen Tap Settings gt Storage and Access Depending on the operating system on your computer cha
259. ur car the lock screen indicates that the device is connected to your car and displays the features that are available Turn off the My Car feature On the home screen swipe down from the top of the screen Tap Ej Settings gt Networks and Connections gt Bluetooth 1 2 3 Touch and hold your car s name 4 Tap Unset as My Car Set how Bluetooth enabled car kits access your messages Some Bluetooth enabled car kits that support the Message Access Profile MAP can allow you to send and receive messages using voice commands For more information about using Bluetooth technology with your car see the documentation that came with your car kit 1 On the home screen swipe down from the top of the screen 2 Tap Fe Settings gt Networks and Connections gt Bluetooth gt ra e Tochange how long your BlackBerry device tries to send messages to the car kit before it times out adjust the Message Download Timeout slider e Tochange which accounts your car kit can access in the Message Access Accounts section select or clear the checkbox beside each account Let your car kit use your device s network credentials In order to use some car kits you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device s network credentials 1 On the home screen swipe down from the top of the screen 2 Tap fg Settings gt Networks and Connections gt Bluetooth gt a 137 User Guide Settings 3 Set the rSAP M
260. ur default email address or calendar or the order that your accounts appear in You can also set an out of office reply using your BlackBerry device Set an out of office reply Some email accounts might not support out of office replies In the BlackBerry Hub tap J gt J gt Email Accounts Tap an email account Set the Out of Office Reply switch to On Type a message in the field Oe Add a signature to an email account In the BlackBerry Hub tap gt gt Email Accounts Tap an email account Set the Auto Signature switch to On e wN jH Type your signature in the field Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry device sends the email from your default email address When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 Tap H e Tochange the default account that you send email from in the Email Address drop down list tap an account e To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar 79 User Guide BlackBerry Hub and email Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent me
261. ures You can also slide your finger to view the home screen For example if you re looking at the BlackBerry Hub you can slide your finger to the left to see the home screen and your minimized apps Slide your finger to the left again to see all your apps e To scroll slide your finger up and down e To move between the BlackBerry Hub and the home screen slide your finger left and right x Use a slider If a slider appears on your screen you can use the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle 23 User Guide Setup and basics E Select items Do any of the following 24 To select an item simply tap it If the item can be opened it will open if not it will be highlighted To highlight an item without opening it touch and hold the item To highlight multiple items such as pictures or songs that you want to share touch and hold one item Tap and tap additional items To clear an item tap it again LA A User Guide Setup and basics Zoom in to or zoom out from the screen If you want a closer view of a detail in an image or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen zoom out Slide your fingers apart to zoom in or slide your fingers together to zoom out A S Move items from one pla
262. ut Turn on or turn off text prediction word substitution and spell check Change the language region settings and measurement system Voice Control Turn on voice dictation and set voice recognition and feedback preferences BlackBerry Balance if available Create or change a work space password Delete only your work space and data from your device and leave your personal data intact 112 User Guide Settings Item Description Set up remote access to a computer for sharing documents and synchronizing media BlackBerry Link BlackBerry ID e View your current BlackBerry ID information e Signin to your BlackBerry ID account e Change your BlackBerry ID password w BlackBerry Protect if available Turn on BlackBerry Protect to help secure and locate your device if it s lost or stolen wi Security and Privacy e Create a device password e Encrypt your device data e Delete your device data e Change permissions for downloaded apps e Manage certificates e Create a micro SIM card PIN App Manager e Change the default app used to open a specific file type e Monitor apps that are using your device s memory Media Sharing if available Connect to a device to wirelessly share media content Date and Time Change the time zone time and date 8 Software Updates e View the current software version running on your device e Check for soft
263. version of BlackBerry World that contains the applications 223 User Guide Productivity and work you are allowed to download and use at work If your work space is protected with a password you must unlock your work space to reveal the details about your work data You can access both personal data and work data from certain places such as Search Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data in the personal space on your device 1 Ifyou don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Settings gt BlackBerry Balance gt Set Password Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap E e To automatically lock your work space after a set amount of time tap Settings gt BlackBerry Balance gt Lock Work Space After Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Change your work space password 1 On the home screen swipe down from the top of the screen 2 Tap Ej Settings gt BlackBerry Balance gt Change Pas
264. w before you record the video Make sure that g is selected To change what the video camera focuses on drag the focus box anywhere on the screen To zoom out or zoom in slide your fingers together or apart on the screen PUUN To start recording tap anywhere on the screen To stop recording tap the screen again Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes When the focus box turns green touch and hold inside of the focus box F appears in the focus box when autofocus is set To turn off autofocus drag the focus box anywhere on the screen or tap O inside of the focus box Switch between the camera the video camera and Time Shift mode In the Camera app you can take pictures and record videos using the camera video camera and Time Shift capture modes 1 Tap your current capture mode fe E or Q 2 Tap the capture mode that you want to use Access the Camera app from the Lock screen On the Lock screen touch and hold Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted 91 User Guide Media 1 Touch and hold the thumbnail at the bottom of the screen 2 Slide your finger up to expand the thumbnail e Toreturn to the Camera app lift your finger from the scr
265. ware updates and Q Search e Clear search history e Remove or prioritize apps that are searched e Extend device search to include an Internet search r wi View available storage space and set up access to the files stored on your device including USB connections network 113 User Guide Settings Item Description Storage and Access identification file sharing Wi Fi sharing and password protection for sharing files 9 Location Services e Choose whether apps can use your location data e Clear recent searches that you entered in the Maps application Add payment accounts and set preferred payment Se methods Payment Options D Change magnification hearing aid and TTY settings Accessibility 22 e Find general information about your device such as ex hardware information network details and storage About space capacity e Identify your device PIN software version and model name e View your phone number and the name of your wireless service provider e View or change the name for your device that appears if another device detects it over a Bluetooth or network connection How do update the software on my BlackBerry 10 device Software updates might not be available to you depending on your region and wireless service provider You should regularly create and save a device backup file on your computer especially before you update any device software
266. witch Using your BlackBerry device you can switch from one device to another and transfer your contacts calendar entries pictures videos notes memos and more Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third party device visit www blackberry com deviceswitch Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you re transferring data from Data transferred might include some settings phone history pictures music browser bookmarks and so on For a list of the type of data that is transferred visit www blackberry com deviceswitch e Switching from BlackBerry Device Software 5 0 or later On a computer you can use BlackBerry Link to switch devices e Switching from BlackBerry 7 0 or BlackBerry 7 1 You can use a media card on your device to switch devices e Switching from a BlackBerry device that has BlackBerry Protect installed You can use BlackBerry Protect to transfer supported data such as contacts from your current device s backup file to your new device e Switching from an iPhone or Android device You can download the device switch app from BlackBerry World Tip If you re switching from a BlackBerry device to see what version of software you re currently running on the home screen of your old device do one of the following e Click Options g
267. wn from the top of the screen 203 User Guide Applications and features 2 Tap Settings gt Location Services 3 Tap the Location Services switch Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Application Permissions 3 Tapan app 4 Tap a switch Turn on or turn off location based ads If location based ads are turned on apps using the Advertising Service can use your GPS location to present more relevant promotional content or deals No data that personally identifies you is ever shared with third party advertisers 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Tap the Location based Ads switch Turn on or turn off traffic data If traffic data is turned on your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Tap the Traffic Data Collection switch Browser With the BlackBerry Browser you can browse the Internet stream video switch between multiple tabs download files share links to webpages and more 204 User Guide Appl
268. wn to replay the last ten spoken items Spell the word Swipe left to spell the last item spoken letter by letter Swipe right to phonetically spell the last item for example Alpha Bravo and so on Spelling can also be used with Rewind to spell the last ten spoken items Gestures for the BlackBerry Calendar Task Gesture Move to the next day week or month Swipe to the right with three fingers Move to the previous day week or month Swipe to the left with three fingers 159 User Guide Gestures for the Home screen Settings Task Gesture Switch between the work and personal workspaces Swipe down from the top of the screen using three fingers Tap once with one finger to set the focus of regard on the workspace then double tap with one finger to select the workspace Minimize the application and show your Active Frames Swipe up from the bottom This is the same as the gesture used outside the BlackBerry Screen Reader Close an Active Frame Tap and hold with one finger then move your finger to the app The point of regard is set under your finger Then double tap with two fingers to close the app Gestures for the BlackBerry Keyboard Task Gesture Switch the keyboard layout Swipe down with one finger Accept word prediction Swipe up with one finger Delete a word for languages that read left to right Swipe from right to left with
269. work with Wi Fi Calling Depending on your wireless service plan this feature might not be supported In the Wi Fi Calling app set the Wi Fi Calling switch to On Note If you move out of range of a Wi Fi network while you re on a call your call might be dropped Change your Wi Fi Calling network preferences Depending on your wireless service provider and wireless network this feature might not be supported In the Wi Fi Calling app you can choose your network preference for making and receiving calls and sending and receiving text messages To set your network preference do any of the following e To use a Wi Fi network only tap Wi Fi Only e To use a Wi Fi network when you re connected to both a Wi Fi network and mobile network tap Wi Fi Preferred e To use a mobile network when you re connected to both a Wi Fi network and mobile network tap Cellular Preferred 46 User Guide Phone and voice Notifications and ring tones You can personalize your BlackBerry device by customizing your notifications and ring tones You can also turn off all notifications or set your notifications to vibrate The Instant Previews and Lock Screen Notifications features allow you to stay up to date and manage your inbox without having to leave the app that you re in when you receive your messages About notifications and ring tones The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off
270. y Set an alarm and the time that you want to set the alarm for For example Set an alarm for 6 00 or Set an alarm for one hour from now Get directions using the Voice Control app When you get directions using the Voice Control app the directions appear in the Maps app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Get directions to or Go to and say an address city or point of interest For example you can say Get directions to 175 Columbia St West Waterloo Ontario or Go to New York City The address city or point of interest opens in the Maps app If more than one result is found for your address city or point of interest tap FA Tap a destination Change your Facebook status using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Update my Facebook status and say your status For example Update my Facebook status to heading to the movies tonight Post a tweet using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Tweet and say your tweet For example Tweet heading to the car show today Post a LinkedIn update using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right si
271. y go to a website without opening the browser first On a website tap gt mS Save a webpage You can save a webpage in HTML format so that you can access the webpage when you re offline or send the webpage as an attachment 207 User Guide Applications and features 1 On a webpage tap K gt B 2 Choose the location that you want to save the webpage in Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser You can set a specific home page show thumbnails of the webpages that you visited recently or frequently or open the webpages that were open in your previous Browser session 1 Inthe Browser tap gt EJ gt Display and Actions 2 Tap the On Startup Show drop down list e Toseta specific home page tap My Home Page Type a web address e To show thumbnails of the webpages that you visited recently or frequently tap New Tab Page e To open the webpages from your previous Browser session tap My Tabs From Last Time Turn on Adobe Flash support 1 Inthe Browser tap gt EJ gt Display and Actions 2 Set the Adobe Flash switch to On Bookmarks and browsing history Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser Bookmark a favorite webpage On a webpage tap gt La View your Browser bookmarks In the BlackBerry Browser tap gt EJ View your bo
272. you enter Quick Tasks mode a vertical list of tasks appears You can use the following gestures to interact with the list 158 User Guide Settings Task Gesture Access Quick Tasks mode Swipe down and to the right with one finger Select an item Switch on or switch off an item Tap with one finger After the selection is made the device exits Quick Settings mode Tap with one finger to turn on or turn off the switch After 3 seconds the device automatically exits Quick Tasks mode Select an item from a list Tap with one finger to move between the choices Each tap moves you to the next choice When you get to the last item in the list the next tap returns to the top of the list After 3 seconds the device automatically exits Quick Tasks mode Select an item from a list using Discovery mode Tap and hold with one finger Drag the finger up or down the list then tap with a second finger to select a list item The device does not automatically exit Quick Tasks mode Change speech volume Swipe up with one finger to increase the volume Swipe down with one finger to decrease the volume Change speech verbosity Tap with one finger to change the verbosity level Levels to choose from are either High or Low Change speech speed Swipe left with one finger to decrease the speech rate Swipe right with one finger to increase the speech rate Rewind speech Swipe up and do

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