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DORY User Guide 062210

1. eMTA amp DOCSIS 2 1 2 5 Software Version Packet Cable 1 5 Wireless Gateway User Guide xfinity Fig 1 xfinity HARDWARE View your Wireless Gateway s hardware details System Hardware Battery LAN Ethernet WiFi System Hardware Access from the left navigation menu Gateway gt Hardware gt System Hardware Gateway gt Hardware gt System Hardware Information related to the gateway hardware System Hardware Model SMC D3GNV HW Identifier 1A Serial Number H2A091D7A1 Processor Speed 400 MHz DRAM 128 MB Flash 32 MB Fig 1 Wireless Gateway User Guide 20 xfinity Battery View the battery specifications of your Wireless Gateway Access from the left navigation menu Gateway gt Hardware gt Battery Hardware gt Battery View the battery status and details of your Wireless Gateway Power status AC Power Battery Installed No Battery Condition Unknown Remaining Charge 0 mAh Remaining Time 1 min Battery Model identifier D3 DORY Rev A Battery Serial Number NA Fig 1 Wireless Gateway User Guide 21 xfinity LAN Ethernet View information about the wired devices connected to your Wireless Gateway Access from the left navigation menu Gateway gt Hardware gt LAN Gateway gt Hardware gt LAN Ethernet 3 3 Your Wireless Gateway supports 4 Gigabit Ethernet Ports GbE ae LAN Ethernet Port 1 LAN Ethernet Port 2 LAN Ethernet link A
2. gt Status more View Information about your connection status Local Network Connected Wireless Network WiFi 2 4 Active GHZ Connection Speed 1000Mbps Supported Protocols B G N IP Address IPv4 10 0 0 1 Security WPA2PSK AES IP Address IPv6 fe80 0 0 0 0 0 a00 1 No of Clients connected 1 Subnet mask 255 255 255 0 DHCP Server Enable No of Clients connected 1 DHCP Lease Time 1 Weeks DHCP Yes XFINITY Network VEN Internet Active WAN IP Address 76 26 112 4 DHCP Client Enable DHCP Expiry Time 95h 25m 45s Fig 1 Wireless Gateway User Guide 11 xfinity Local IP Configuration View information about your local network You may edit the LAN DHCP settings if desired for Advanced Users Access from the left navigation menu Gateway gt Connection gt Local IP Network or click VIEW from Gateway gt Connection gt Status Gateway gt Connection gt Local IP Configuration Configure your home network Gateway Address 10 0 0 6 1 Subnet Mask 255 255 255 0 DHCP Beginning Address 10 0 0 2 TFT DHCP Ending Address 10 0 0 252 DHCP Lease Time 1 Weeks 3 SAVE SETTINGS RESTORE DEFAULT SETTINGS 0 Enable IPv6 SAVE SETTINGS Fig 1 Field Description IPv4 Gateway Address Local IP address of the router Subnet Mask Subnet address for the LAN 3 subnets to choose from DHCP Beginning Address First available Local IP Address in the DHCP p
3. 26 08 ea 78 cb 00 24 b2 56 4e 79 MAC Address Host Name IP Address DHCP Static IP Comcasts iPad 10 0 0 5 DHCP unknown 10 0 0 6 DHCP ParadiseLost 10 0 0 3 DHCP cch 131195 10 0 0 7 DHCP ADD WIFI PROTECTED SETUP WPS CLIENT e8 06 88 8e 44 57 00 26 bb 48 74 17 00 25 64 47 29 28 00 0f 1f ff 4d b5 Connected Devices gt Computers gt Edit Computer Change the IP address assignment method for Online Computers Edit Computer Host Name Phillip PC Connection Ethernet Configuration DHCP O Static IP MAC Address 00 22 5f c3 ac 9b Comments 4 sve EE Wireless Gateway User Guide Click Edit to modify the connection setting for the corresponding device Click X to block that device from accessing the internet 24 xfinity To manually add a computer with a static IP address to your wireless network 1 Under Online Computers click Add Computer with Static IP The Add Computer menu appears 2 Complete the following fields in the Add Computer menu Option Description Host name of the computer you want to add Read only field that displays the network connection of Ethernet MAC Address MAC address of the computer you want to add Use a colon between each 2 character ID in the MAC address Static Address Static IP address of the computer you want to add Use a period between each octet in the IP address Optional comments about the computer 3 Click SAVE to save your settings
4. To install a battery into your Gateway use the following procedure 1 Place the Wireless Gateway on its side on a table 2 Remove the battery compartment door on the bottom panel and set it aside 3 Insert the battery into the battery compartment with the polarity in place 4 Close the battery compartment Notes A battery is needed to enable voice service availability in the event of a power outage A battery is included with your Wireless Gateway only if you subscribe to XFINITY Voice If you did not receive a battery and you are an XFINITY Voice subscriber please call 1 800 XFINITY By accessing the Battery menu from the Gateway s Web interface you can view status information about the battery Wireless Gateway User Guide 4 xfinity BOTTOM LABEL The bottom label of your Wireless Gateway will display the following information WiFi Network Name HOME XXXX where XXXX is the last 4 digits of the Cable Modem MAC Encryption WPA TKIP Network Password Printed on the label WPS PIN Printed on the label DEFAULT CONFIGURATIONS OF THE WIRELESS GATEWAY Following are the factory default configurations Enabled Gateway IP http 10 0 0 1 Firewall Configuration Low No ports are blocked UPnP Enabled All other features are disabled by default In order to enable other features please access the Web Management Interface Wireless Gateway User Guide 5 xfinity Basic Wireless Gateway Information You can view
5. Vista http windows microsoft com en us windows vista Setting up a wireless network e Windows 7 http windows microsoft com en US windows7 Add a device or computer to a network e Mac OS X 10 0 or greater http Support apple com kb HT2497 e Use the same Network Name and Password you created during the Home Network Wizard For WiFi Protected Setup WPS Computers WPS Method for WiFi Connection e You can easily connect to your WiFi Network using either the default Push Button Configuration PBC or the Personal Identification Network PIN method e f you don t know if your computer supports WPS refer to your computer s documentation Any WPS compatible device will work with your Wireless Gateway Wireless Gateway User Guide 15 xfinity WPS via PBC Connectivity One Button Connectivity Recommended 1 Note When the WPS button is pressed it will stay lit for 5 minutes Press the WPS button on your computer or wireless If your com puter doesn t have a physical button refer to your computer s user guide to enable WPS Within 2 minutes press the WPS button on the top of your Wireless Gateway Fig 1 Your computer will communicate with your Wireless Gateway and establish a connection Fig 1 regardless of whether or not the connection was successful Please wait until the light turns off before connecting the next WPS client WPS via PIN Connectivity de Open your computer s WPS utility an
6. or click CANCEL to discard them If you click SAVE the Computer menu reappears with the computer you added displayed under Offline Computers 4 Jo add more computers with static IP addresses repeat steps1 through 3 5 To edit an online computer click the EDIT button next to the computer you want to modify edit the settings on the Edit Computer menu and click SAVE 6 To delete an online or offline computer click the X next to the computer When the Delete Computer message appears click OK to delete the computer or GANGEL to retain it If you clicked OK the computer is removed from the Computers menu Wireless Gateway User Guide 25 xfinity Parental Control Using the Parental Controls menu you can configure websites keywords and computers by blocking content or restricting access MANAGED SITES Using the Managed Sites menu you can block access to certain Web sites from local computers Access from the left navigation menu Parental Controls gt Managed Sites Parental Control gt Managed Sites Restrict access to specific websites for identified computers devices on this network Enable Managed Sites Disabled Blocked Sites URL Blocked Keywords Keyword Trusted Computers Computer Name Trusted Fig 1 If the Blocked Sites Blocked Keywords and Trusted Computers are grayed out click Enable next to Enable Managed Sites You can then add blocked sites or keywords Trusted Computers Specify t
7. or modify basic information about your Wireless Gateway by accessing the Web Management Interface Make sure your computer or laptop is connected to one of the ethernet ports on your Wireless Gateway Open a web browser and typing http 10 0 0 1 in the address line Compatible web browsers include Internet Explorer 6 0 Firefox 3 0 and Safari Your computer does not have to be online to configure your Wireless Gateway Find out the encryption methods supported by your computer before setting up your WiFi Network Upon initial setup or after a Factory Reset you will see the Home Network Wizard s three administrative pages as described below Home Network Wizard 1 On the Administrative Login screen Fig 1 type the following default information to login Default Username admin The username cannot be changed Default Password password Click LOGIN 2 Change the administrative password Fig 2 to prevent unauthorized users from changing settings on your Wireless Gateway Use a strong password with at least eight characters that contains both letters and numbers Record your New Password in order to access the Gateway pages in the future Wireless Gateway User Guide xfinity Login Please login to manage your router Username Password LOGIN Gateway gt Home Network Wizard Step 1 Use the Home Network Wizard for initial setup of your network To configure
8. routing functionality on your Wireless Gateway the Bridge Mode on the Wireless Gateway will need to be enabled An XFINITY technician can do this during installation or call 1 800 XFIITY Access from the left navigation menu Gateway gt At a Glance Logout e Change Password xfi nity i 0 internet Wireless 3 Low Security Gateway Gateway gt At a Glance At a Glance View information about your network and connected devices Connection Firewall Hardware Ethernet unknown Wizard Wi Fi ParadiseLost Connected Devices Oo o Firewall Security Level Low Parental Control VIEW CONNECTED DEVICES Advanced Troubleshooting Fig 1 The Home Network section displays the states of both the Ethernet and WiFi networks You can see the computers and devices connected to your Wireless Gateway Click View Connected Devices to view the Connected Devices screen see page 24 which displays online and offline devices that are connected to your Wireless Gateway Wireless Gateway User Guide 10 xfinity CONNECTION View information about your Wireless Gateway such as Connection Status Local Configuration WiFi and the XFINITY Network Access from the left navigation menu Gateway gt Connection Connection Status Displays a summary of your Local IP WiFi and XFINITY networks Access from the left navigation menu Gateway gt Connection gt Status Gateway gt Connection
9. your home network SEE securely follow the instructions below to change the default password Step 1 of 2 Welcome to Comcast To configure your home network we need some basic information Gateway Name Current Password New Password Re enter New Password NEXT STEP xfinity 3 Enter a WiFi network name of your preference Remote computers use this name to identify the router It is case sensitive and can be up to 32 characters in length A valid WiFi network Gateway gt Home Network Wizard Step 2 name can contain only letters numbers hy IIS ETE CT a nee phens or underscores No spaces or periods compatible devices ape NE 4 Select an encryption method that IS sup ee a ported by your computer Or device Enter WiFi Network Name 1 Fig 3 Enter Network Password ga Depending on your selection you may be 8 16 characters Letter and numbers only No spaces Case sensitive required to enter a Network rms Password Click FINISH Fig 3 Note The Wireless Gateway can be connected to wireless B G and N devices operating at 2 4 GHz After your initial setup and on subsequent logins when you access http 10 0 0 1 you will see the Web Management Interface screen as described on the following page Wireless Gateway User Guide T xfinity Web Management Interface Menus Access Menus and Submenus Description Gateway gt At a Glance Displays information about your home network connected devices
10. IP Address Results determines if an IP address is accessible Wireless Gateway User Guide 39 xfinity RESTORE RESET GATEWAY Enables the resetting of your Wireless Gateway and restoring of factory defaults CAUTION If you select Restore Factory Settings be certain you want to reset ALL settings passwords parental controls and firewall settings before proceeding You will lose all customized settings you may have made to your Wireless Gateway Please also note that a Factory Restore will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY if you would like to enable Bridge Mode again Access from the left navigation menu Troubleshooting gt Restore Reset Gateway Troubleshooting gt Restore Reboot Gateway Reset restore your Wireless Gateway Restore Reboot Gateway RESET Press Reset button to restart the gateway RESET WI FI ROUTER Press Reset Wi Fi Router to reset the just the Wi Fi Router RESTORE WIFI SETTINGS Press Restore WiFi Settings to activate your Gateway Default Settings for WiFi only Only your WiFi settings will be lost RESTORE FACTORY SETTINGS Press Restore Factory Settings to activate your Gateway Default Settings All your previous settings will be lost Fig 1 e f you click Reset when someone is using the phone you ll see a warning message that a Voice Call is in Progress and will be disconnected if the Wireless Gateway is rebooted e T
11. IREWALL View and modify Firewall settings to block unauthorized unsafe traffic from accessing your network Access from the left navigation menu Gateway gt Firewall Gateway gt Firewall Protect your home network Most of your applications will be blocked except for browsing email Firewall Security Level Tunes and VEN Fig 2 Minimum Security Low O Custom Security All of your Peer to peer apps are Fig 3 blocked SAVE SETTINGS RESTORE DEFAULT SETTINGS nnn Allow LAN to WAN all Blocked IDS enabled IDENT port 113 Minimum Security is the Fig 4 default setting All secure is enabled Custom Securi Blocked No access to local network from Internet Limited Commonly used services as given below can be blocked by selecting the check box all other services will be enabled by default For blocking a specific port please use port blocking C Block http TCP port 80 443 O Block ICMP C Block Multicast 0 Block Peer to peer applications O Block IDENT port 113 O Disable entire firewall For blocking a specific TCP UDP port please use Managed Services under Parental Control Wireless Gateway User Guide 18 SOFTWARE View details about your Wireless Gateway s current software Access from the left navigation menu Gateway gt Software Gateway gt Software Technical information related to your Wireless Gateway s software System Software Version
12. Internet wirelessly and gives you the freedom to connect from computers in your home network Your Wireless Gateway can connect to b g and N clients simultaneously Fast Download Speed Your Wireless Gateway is DOCSIS 3 0 compliant with speeds up to eight times faster than DOCSIS 2 0 cable modems Easy Connectivity Connect any WPS compatible computer or device with just one button Security Because WiFi networks send information over radio waves signals from your wire less network can be intercepted by unauthorized users Use the simple Home Network Wizard to securely set up your WiFi broadband connection for WiFi enabled devices Convenience Simultaneously use four Ethernet ports for wired devices and 802 11b g n connectivity for wireless devices Choice between wireless LAN WLAN or wired Ethernet LAN connections Flexibility the ability to support two lines of telephone service as well as high speed data the ability to use your own router with your Wireless Gateway Telephony Services Complies with PacketCable 1 5 or 1 0 Protection Lithium lon backup battery back up included with XFINITY Voice subscription If you havent already done so please activate both XFINITY Voice and Internet services If you subscribe to both or just XFINITY Internet services if you subscribe only to high speed data services Refer to the user guide you received with each of these services for activation instructions and in
13. and recent network updates Gateway gt Connection Displays the following 3 submenus to Gateway gt Connection gt Local IP View and reset your local IPv4 settings Gateway gt Connection gt WiFi View and edit basic and advanced wireless settings Gateway gt Connection gt XFINITY View XFINITY network settings and initialization procedures including cable modem downstream and upstream information Gateway gt Firewall Configure the security level of the Wireless Gateway s internal firewall Gateway gt Software View system software information Gateway gt Hardware gt System Hardware View information about the Wireless Gateway s system hardware Gateway gt Hardware gt Battery View information about the Wireless Gateway s internal battery for XFINITY Voice only Gateway gt Hardware gt LAN View the link status and Media Access Control MAC address for each of the 4 Ethernet ports Gateway gt Hardware gt WiFi View the status and MAC address of the Gateway s WiFi port Gateway gt Wizard Access a wizard to set up your home network Connected Devices Displays the Computer submenu for adding online computers and viewing computers that are offline Advanced gt Device Discovery Enable disable the Universal Plug and Play uPnP feature for dynamic connectivity to network devices Troubleshooting Displays submenus to Troubleshooting gt Logs Configure log filters and download print system logs Troublesho
14. cccccccececececcececcauaeaceueueaneneneneaes WiFi 23 Connected Devices COMDT EE eee een eee meee eee eee eee Parental Control Managed SItes ccccccsececceeeeceeseesessecseseeesseeeeees Blocked SIES virncscidcansierdeatssenssvetentlarcbidenbddneddesunesadiaatt Blocked Keywords rrrnnnnnnnnnvnnnrvvnnrnnnnnennnnennnnennnnene Managed ServiCe ccccceccccseeeeeeeeeeeeeeeeeeeeeeesaeneeeas Blocked Services cccececececececececececececcucueneaeauaveees Troubleshooting Logs Diagnostic ToolS rrrrnnrnnnnrrvnnrrnnnrennnnennnnrnrnnrennnrennen Restore Reset Gateway rrrrrnnrrrnrnrrrnrnnnrnrnnnrnnnnnnnn Change Password cscccsssseecesseecceesseseseessenseenes Wireless Gateway User Guide xfinity About Your Wireless Gateway Your Wireless Gateway is the next generation cable modem and Voice Over IP VoIP adapter integrated with home gateway features It combines a two line Embedded Media Terminal Adapter with an integrated router wireless transmitter and four Gigabit Ethernet RJ45 ports The XFINITY Wireless Gateway has been designed to meet PacketCable 1 5 and 2 0 and DOCSIS 3 0 specifications Here s what you get when you subscribe to both XFINITY Digital Voice and High Speed Internet services WiFi Technology WIFI is a way of connecting your computers and other devices to the network without wires WiFi technology uses radio frequency to connect to the
15. ctive LAN Ethernet link Inactive status status MAC Address 00 22 2D 9D B5 52 MAC Address 00 22 2D 9D B5 52 LAN Ethemet Port 3 LAN Ethernet Port 4 LAN Ethernet link Inactive LAN Ethernet link Inactive status status MAC Address 00 22 2D 9D B5 52 MAC Address 00 22 2D 9D B5 52 Fig 1 Wireless Gateway User Guide 22 xfinity WiFi View information about the devices connected to your Wireless Gateway Access from the left navigation menu Gateway gt Hardware gt WiFi Gateway gt Hardware gt WiFi Your Wireless Gateway provides 2 4 GHz WiFi for connecting to the WiFi LAN WiFi LAN port 2 4 GHZ WiFi link status Active MAC Address 00 22 2D 9D B5 58 Fig 1 WIZARD Set up wireless connections quickly using the Home Network Wizard Access from the left navigation menu Gateway gt Wizard For details about using the Home Network Wizard see page 5 Wireless Gateway User Guide 23 Connected Devices xfinity View and edit information about online or offline computers connected to your Wireless Gateway COMPUTERS Access from the left navigation menu Connected Devices gt Computers Connected Devices gt Computers View the computers connected to the Gateway s LAN Online Computers IP Host Name RES 00 25 64 47 29 28 10 0 0 2 WNR1000v2 10 0 0 8 ADD COMPUTER WITH STATIC IP Offline Computers DHCP Static IP Connection DHCP Wireless DHCP Ethernet MAC Address Comments 00
16. d acquire a PIN number Make a note of the PIN number The WPS utility will begin its countdown to 2 minutes Launch your web browser and type http 10 10 0 1 in the address line Log in using the username admin and the password you created in the Home Network Wizard Gateway gt Home Network Wizard Step 2 Select Gateway gt Connection gt WIFI more Before the WPS Utility finishes its countdown en ter the PI N number from Step 1 above In the to configure your wireless network Note that your network can be accessed by both the 2 4 Ghz Wireless B G Enter Wireless Client s PIN field Fig 1 GR econo Click PAIR WITH MY WIFI CLIENT Your computer will communicate with your Wire less Gateway and establish a connection Fig 1 Note If your WPS clients prompts you to enter the Wireless Gateway s PIN while connecting using WPS then enter the WPN printed on the label of your Wireless Gateway s box Wireless Gateway User Guide 16 XFINITY Network View details about the XFINITY Network including initialization procedures cable modem settings downstream and upstream information The information show automatically refreshes every 10 seconds Access from the left navigation menu Gateway gt Connection gt XFINITY Network or click VIEW from Gateway gt Connection gt Status Gateway gt Connection gt XFINITY Network View technical information related to your XFINITY network c
17. e exempt from Parental Controls Access from the left navigation menu Parental Control gt Managed Sites gt Click ADD ALLOWED DEVICE Parental Control gt Managed Devices gt Add Allowed Device Add Device to be Allowed Set Allowed Device Auto Learned Devices Computer Name MAC Address O unknown 00 26 08 ea 78 cb O Comcasts iPad e8 06 88 8e 44 57 O 00 25 64 47 29 28 00 26 bb 48 74 17 O unknown 00 0F 1F FF 4D B5 O unknown 00 25 64 47 29 28 O unknown 00 24 B2 56 4E 79 Custom Device Computer Name MAC Address OT sn sow e EEE 12 00 v AM v didi iid save ESE Fig 1 Wireless Gateway User Guide dg xfinity Reports Create reports that display attempted violations of the Parental Control rules Access from the left navigation menu Parental Control gt Reports Parental Control gt Reports Generate reports which you can download or print Report Filters Report Type Time Frame GENERATE REPORT All Reports Reports for Today Firewall RM ACLJIN wan1 OUT MAC 00 22 2d 9d b5 5SRC 222 208 183 218 2010 06 07 Warni SRC 222 208 183 218 DST 76 26 112 4 07 34 50 ng Pr Fig 1 Wireless Gateway User Guide 33 xfinity Aavanced PORT FORWARDING Allows new incoming connections of a certain type to be directed to a certain computer or server Access from the left navigation menu Advanced gt Port Forwarding Advanced gt Port Forwarding Permit communications from e
18. ens or underscores Wireless Gateway User Guide 13 xfinity Gateway gt Connection gt Wireless gt Add Wireless Client Use WPS WiFi Protected Setup to simplify your WiFi setup Add Wireless Client WPS WiFi Protected Setup WPS Disabled Security WPA2PSK Encryption AES Network Password comcast123 Connection Options Push Button H To pair select the Pair button and your wireless device will connect within two minutes You may also press the pair button on this device PAIR Fig 1 WIFI SETUP Me Enter a Network Name SSID of your choice Remote computers use this name to identify the router It is case sensitive and can be up to 32 characters in length A valid WiFi network name can contain only letters numbers hyphens or underscores No spaces or periods allowed i e XFINITY 12456 Select the Security Mode Encryption Method Each mode in the option provides a certain level of network security The Encryption Method you select must be supported by your computer Please refer to your computer s user manual to verify which method s your computer supports Unless your computer is incompatible the Security Mode of WPA2 PSK AES is the recommended option WPA WPA2 offers a higher level of security than WEP Your Wireless Gateway supports AES encryption to protect the data transmitted over the network Enter a Network Password see following requirements Every device in the wireless netwo
19. formation about XFINITY Voice and Internet features Wireless Gateway User Guide 1 xfinity Overview FRONT PANEL The front panel of your Wireless Gateway features a set of LED indicators which shows the status of your Gateway and can simplify troubleshooting The front of your Wireless Gateway Fig 1 has the following indicators A WPS button WiFi Protected Setup is active Button with light ring is located on top of unit B Power AC power is available to the unit C US DS Upstream and downstream connectivity D Online Internet connectivity status E WiFi Status of the wireless LAN F Tel 1 Status of telephone line 1 gt G Tel 2 Status of telephone line 2 H Battery Battery status Fig 1 Table 1 Front Panel LED Indicators Blinking power failure and during battery backup ON power being supplied OFF power is not being supplied US DS Blinking ranging is in progress ON ranging is complete on 1 channel only OFF scanning for DS channel Online Blinking cable interface acquiring IP Time of Day Cable Modem configuration ON Gateway is operational OFF Gateway is offline WiFi Blinking data is transmitting over the Gateway s WiFi interface ON WiFi is enabled OFF WiFi is disabled Tel1 Blinking Tel line 1 is in use ON Gateway s Tel 1 port is online OFF Gateway s Tel 1 port is not online Tel2 Blinking Tel line 2 is in use ON Gateway s Tel 2 port is online OFF Gateway s Tel 2 port is no
20. gs same as seen under Parental Control gt Reports Use these logs to troubleshoot issues and to identify potential security risks Access from the left navigation menu Troubleshooting gt Logs Troubleshooting gt Logs Use these logs to troubleshoot issues and to identify potential security risks Log Filters Log Type Time Frame SHOW LOGS System Logs All Logs for Today No Ranging Response received T3 time out CM MAC 00 22 2d 9d b5 50 CMTS 2010 07 06 a MAC 00 01 5c 22 ef 81 CM QOS 1 1 CM VER 3 0 00 53 38 PRINT DOWNLOAD Fig 1 Wireless Gateway User Guide 38 xfinity DIAGNOSTIC TOOLS You can run a Connectivity or IP Check test to troubleshoot connectivity issues to a website URL or IP address Access from the left navigation menu Troubleshooting gt Diagnostic Tools Troubleshooting gt Network Diagnostic Tools 3 3 Troubleshoot your device issues using diagnostic tools SRG Test Connectivity Results Connectivity to the Internet Active Packets Sent 4 Packets Received 4 Destination Address www comcast net Count 4 TEST CONNECTIVITY Check for IP Address Results IP Address 10 0 0 I Count 4 Connectivity OK CHECK FOR IP ADDRESSES Fig 1 e lest Connectivity Results tests your Internet connection Input any valid URL such as www xfinity com in the Destination Address field If there is no connectivity or the URL is invalid then the test will fail e Check for
21. he Wireless Gateway will take a few seconds to reset the Wireless Gateway Internet connectivity through the Ethernet may be lost momentarily Wireless Gateway User Guide 40 xfinity CHANGE PASSWORD Change the password for your Wireless Gateway Access from the left navigation menu Troubleshooting gt Change Password Troubleshooting gt Change Password Change your password Current Password New Password Re enter New Password save Fig 1 e Enter your current password and a new password Wireless Gateway User Guide 41
22. he computers you do not want affected If a computer is selected as a Trusted Computer it bypasses the configured parental control settings Under Trusted select Yes to make a device a Trusted Computer and No if a device is not a Trusted Computer Wireless Gateway User Guide 26 xfinity Blocked Sites Enter the URLs of the website s to be blocked and set up a time schedule Access from the left navigation menu Parental Control gt Managed Sites gt Click ADD next to Blocked Sites Parental Control gt Managed Sites gt Add Blocked Domain Add Site to be Blocked URL 12 00 AM 11 59 PM vi vi vil v vi vi vi save EEN Fig 1 Please enter the URL in www xfinitv com format The blocked website may be accessible using its IP address Wireless Gateway User Guide 27 xfinity Blocked Keywords Enter keyword s that appear on websites you want blocked and set up a time schedule Access from the left navigation menu Parental Control gt Managed Sites gt Click ADD next to Blocked Keywords Parental Control gt Managed Sites gt Add Blocked Keyword Add Keyword to be Blocked Keyword ae oo Haris 5914 emis AQAAAAAR save EEN Fig 1 Wireless Gateway User Guide 28 xfinity MANAGED SERVICES Prevent access to applications and services Access from the left navigation menu Parental Control gt Managed Services Parental Control gt Managed Services Prevent access to specific a
23. ith the Wireless Gateway e Normal Reset reboots the Wireless Gateway but retains current configuration settings Use a thin object press the reset button for at least 2 5 seconds and release e Factory Reset deletes all changes ever made to the original configuration settings and restores to factory configuration Use a thin object press and hold the reset button for 15 seconds or more before releasing CAUTION If you select Restore Factory Settings be certain you want to reset ALL settings passwords parental controls and firewall settings before proceeding You will lose all customized settings you may have made to your Wireless Gateway Please also note that a Factory Reboot will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY if you would like to re enable Bridge Mode Note You can also reset your Wireless Gateway using the Web Management Interface see page 35 Wireless Gateway User Guide 3 xfinity TOP PANEL The top panel of your Wireless Gateway features a WPS button Fig 1 WPS or WiFi Protection Setup lets you securely set up a WiFi network without having to enter the Network Key see page 11 Fig 1 BOTTOM PANEL The bottom panel of your Wireless Gateway contains a panel for installing the backup battery The battery will provide backup for voice service in case of a local power loss The battery backup is not intended to take the place of AC power
24. onnection XFINITY Network Internet System Uptime WAN IP Address DHCP Client DHCP Expiry Time WAN MAC eMTA MAC CM MAC Active 000 days 01h 30m 17s 76 26 112 4 Enable 95h 01m 09s 00 22 2D 9D B5 53 00 22 2D 9D B5 51 00 22 2D 9D B5 50 Initilization Procedure Initialize Hardware Acquire Downstream Channel Upstream Ranging DHCP Bound Set Time of Day Configuration File Download Registration Cable Modem HW Version 1A Vendor SMC Networks BOOT Version Core Version 2 1 2 5 Model SMC D3GNV Product Type SMC D3GNV Flash Part 32 MB Download Version 2 1 2 5 Complete Complete Complete Complete Complete Complete Complete PSPU Boot BBU 1 0 9 15 H2 6 Serial Num H2A091D7A1 Downstream Channel Bonding Value Index 1 2 3 4 5 6 7 8 Not Not No Not Not Lock Bii Locked comer Lome locked locked locked locked locked 1244 925 1238 924 1232 927 Frequency MHz MHz MHz SNR 31 763dB 32 321dB 32 237 dB Power 8549913 000 8254806 500 7959927 000 dBmV dBmV dBmV Modulation 256QAM 256QAM 256 QAM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Not locked Not locked Not locked Frequency 23199634 Hz Symbol Rate 5120 KSym sec Power Level 58 2100 dBmV Modulation 16QAM Channel ID 1 Fig 1 Wireless Gateway User Guide xfinity If you need to contact XFINITY for Support you may be asked to provide information displayed on this screen 17 xfinity F
25. ool DHCP Ending Address Last available Local IP Address in the DHCP pool DHCP Lease Time Length of time a local device retains an IP Address before checking back with the DHCP Server on the Wireless Gateway Note IPv6 parameters are not configurable Wireless Gateway User Guide 12 xfinity WiFi View and configure your WiFi network Access from the left navigation menu Gateway gt Connection gt WiFi or click VIEW from Gateway gt Connection gt Status Gateway gt Connection gt WiFi View technical information specific to your WiFi connection Click Add WiFi Protected Setup WPS Client to add additional WiFi clients to your network Private WiFi Network Name Protocols BGN WPA2PSK AES 3 ADD WIFI PROTECTED SETUP WPS CLIENT Gateway gt Connection gt Wireless gt Edit 2 4 GHz Configure the wireless network parameters se Click EDIT to modify your 2 4 GHz Network settings Network Name SSID Doryprod Mode 802 11 b g n Security Mode WPA2 PSK AES recommended Channel Selection Automatic Manual om mr Network Password comcast123 8 64 characters Letter and numbers only No spaces Case sensitive Broadcast Network Name SSID Enabled SAVE SETTINGS Fig 2 Click Add WiFi Protected Setup WPS Client to add a device Follow the WiFi Setup steps on the next page Note A valid WiFi network name can contain only letters numbers hyoh
26. oting gt Diagnostic Tools Test connectivity to a URL or IP address Troubleshooting gt Restore Reboot Reset the Wireless Gateway or restore factory settings Gateway Wireless Gateway User Guide 8 xfinity WEB MANAGEMENT INTERFACE Status Icons Log out of the Web Percentage of battery power Management Interface or remaining change your password Gateway s Internet Status of the Gateway s wireless connection Logout Change Password eee eea Gateway gt At a Glance At a Glance View information about your network and connected devices Ethernet Phillip PC Connection Firewall Software gt Hardware Wizard WI Fi unknown Connected Devices o Firewall Security Level Low 18059862WU Parental Control unknown Advanced VIEW CONNECTED DEVICES Troubleshooting XFINITY com customerCentral e User Guide Ne Fig 1 When you click a category from the left menu bar associated From the menu bar select a information and configuration category to configure your settings appear in the main area Wireless Gateway settings pe dro From the links at the bottom of the page you can access XFINITY com and customerCentral Wireless Gateway User Guide 9 xfinity AT A GLANCE View information about your Wireless Gateway and edit configurations of connected devices Note If you would like to use your existing router instead of using the
27. pplications and services Enable Managed Services rele Disabled Blocked Services i Starting Ending Services TCP UDP Port Port When Trusted Computers Computer Name 1 unknown 10 0 0 2 Fig 1 Wireless Gateway User Guide 29 xfinity Blocked Services Define services and ports to be blocked using Parental Control Access from the left navigation menu Parental Control gt Managed Sites gt Click ADD next to Blocked Sites Parental Control gt Managed Services gt Add Blocked Service Add Service to be Blocked User Defined Service Protocol Start Port End Port Always Block a Yes 12 00 AM 11 59 PM v v v v v v v SAVE Fig 1 Wireless Gateway User Guide 30 xfinity MANAGED DEVICES Displays information about devices that can be managed by rules Access from the left navigation menu Parental Control gt Managed Devices Parental Control gt Managed Devices View the list of devices that are allowed or prevented from connecting to the network per the rules configured below Managed Devices Enable Managed Devices Aces ye Allowed Devices ADD ALLOWED DEVICE Computer Name MAC Address When Allowed Fig 1 e When Block All is selected an Add Allowed Devices button will be displayed e When Allow All is selected an Add Blocked Devices button will be displayed Wireless Gateway User Guide al xfinity Add Allowed Devices Define devices that ar
28. rk will require this password No password is required if you choose Open risky mode Use of this option is NOT RECOMMENDED because any external device within range can access your network WPA2 PSK AES minimum of 8 and maximum of 64 characters WEP 64 exactly 10 hexadecimal characters 0 9 A F are required WEP 128 exactly 26 hexadecimal characters 0 9 A F are required WPA PSK TKIP minimum of 8 and maximum of 64 characters Record your new password here Wireless Gateway User Guide 14 xfinity 4 Verify that the Broadcast Network Name SSID box is checked The default state is to enable broadcasting of SSID to allow other users to see and join the network Click SAVE SETTINGS Connecting a Computer or Other Device to your WiFi Network After you ve changed your network password personalized your network name and selected an encryption method you are ready to connect a computer or laptop using either of the following two methods e Manual setup using the Network Key e WiFi Protected Setup WPS lets you simply and securely set up a WiFi network without entering a Network Key For Non WiFi Protected Setup WPS Computers e You need to manually connect to your WiFi network Follow the steps based on your computer s operating system Visit the appropriate manufacturer s website listed below for specific steps e Windows XP http www microsoft com windowsxp using networking setup wireless mspx e Windows
29. t online Battery Blinking battery power is low Use AC power as soon as possible ON Gateway is operating on AC power battery is not charging OFF a If Battery LED is off and Power LED is blinking then device is in battery backup mode b If Battery LED is off and Power LED is solid this indicates there is no battery or battery is not properly functioning Solid Glow battery is charging Wireless Gateway User Guide 2 xfinity REAR PANEL CONNECTORS AND CONTROLS The rear panel of your Wireless Gateway features a reset button as well as the ports for attaching the supplied power adapter and connecting additional devices The back of your Wireless Gateway Fig 1 has the following connectors and controls A Reset button resets the Wireless Gateway B USB host connector for connecting external USB device C Tel 1 connector for analog phone line D Tel 2 connector for analog phone line E Gigabit Ethernet 1 4 connectors for use with a computer LAN port Each port has two LED lights See Table 1 below F Cable connector for the coaxial cable G Power connector for the power cord Fig 1 LED Table 1 Gigabit Ethernet Connectors LED Indicators Indicates Gigabit Ethernet in use Indicates Fast Ethernet in use Reset Button To protect against accidental reset the reset button is recessed on the rear panel By pressing the reset button for varying lengths of time you can perform two types of reset operations w
30. tton can be clicked only when Enable Port Triggering is Enabled Advanced gt Port Triggering Add Add Port Trigger Service Name Service Type TCP UDP 18 Trigger Port From Trigger Port To Target Port From Target Port To Interval 50 30000 ms sve SES Fig 2 Note You may not need to configure the interval for port triggering Wireless Gateway User Guide 35 xfinity DMZ Configure a single computer on your LAN to open all of its ports Access from the left navigation menu Advanced gt DMZ Advanced gt DMZ DMZ allows a single computer on your LAN to open all of its ports DMZ Demilitarized Zone Enable DMZ TATT Disabled DMZ Host 10 0 20018 SAVE Fig 1 Wireless Gateway User Guide 36 xfinity DEVICE DISCOVERY Displays the settings for automatic device discovery Device Discovery uses Plug and Play UPnP to automatically configure the router and devices for various Internet applications such as gaming media sharing and video conferencing Access from the left navigation menu Advanced gt Device Discovery Advanced gt Device Discovery UPnP enabled Gateway discovers all UPnP enabled client devices Device Discovery Enable UPnP JET Advertisement Period 30 minutes Time To Live 5 hops Enable Zero Config 507 Disabled SAVE Fig 1 Wireless Gateway User Guide af xfinity Troubleshootino LOGS View the System Event and Firewall Lo
31. xfinity XFINITY Voice and Internet Wireless Gateway User Guide xfinity Table of Contents About Your Wireless Gateway 1 Overview 2 FP UNS eases reciente tare A EEE e iets natant E GE 2 Rear Panel Connectors and Controls cccccccseeeceeeeeeeeeeeeaeeeeeecaeceeeeeaeeeeeesaeneeeesaeeeeeeeas 3 PP NL 4 BORON AANO EEE NE EE anes 4 BOUON Es 101 EE EE EEE D Basic Wireless Gateway Information 6 Home Network VVIZAN EEE indedundatattebadion p anddareaineesace 6 Web Management Interface Menus rnrrrrnnnnnnnnnnnennnnnennnnnrnnnnnnennnnnrnnnnnsnnnnsnennnsnennnnssennnnee 8 Web Management Interface cccccceccccceseecceeeeeccseeecceeeecsaeeecseueesseaeeessaseessageesssuseessagees 9 GRE 0 EEE EE euleat vacua 10 ONS CUI EE EEE EE EE 11 ENE Se 11 Local PETE NL eee 12 WiFi 13 EE EO EEE EEE E 14 Connecting a Computer or Other Device to your WiFi Network 0 ccccseeeeeeeeeeeeeeeeeeees 15 For Non WiFi Protected Setup WPS Computers rrrrrnnnrrrrrrnnrrrvnrnnnrrnnrnnrrrennnnrrernnnnsreenn 15 For WiFi Protected Setup WPS Computers rrrrrrrrrnnrrrnnrrvnnnrrranerrnnenrnnnnrnnnennnnrnnnnennnnene 15 WPS Method for WiFi Connection 15 WPS via PBC Connectivity One Button Connectivity Recommended 16 WPS via PIN Connectivity 16 FN EN 17 FEE EEE EEE EE 18 SUNT eden 19 BLE ES I EEE NE EN T ETE 20 SVS SE ae OW ANC EEE EE 20 PENE 21 Wireless Gateway User Guide LAN Ethernet cccc
32. xternal hosts by forwarding them to a particular port je Disabled Enable Port Forwarding Port Forwarding ADD PORT FORWARD Service Name Type Public Port Private Port Server IP Active http TCP UDP 45000 50000 45631 10 0 0 8 v EDIT x ftp TCP UDP 21 21 10 0 0 8 v EDIT x Fig 1 Advanced gt Port Forwarding gt Add Service Add Port Forward Service Name Service Type TCP UDP 18 Server IP Address Start Public Port End Public Port Private Port s Enable Port Range M Enable Private Port Range save E Fig 2 For example if anew incoming FIP session arrives at the router the router needs to know which server is responsible for this traffic The Port Forwarding rules tell the router which server should get this traffic based on the incoming port number To use port forwarding you use static IP addresses for the computers servers to which the traffic will be forwarded to Wireless Gateway User Guide 34 xfinity PORT TRIGGERING Temporarily opens an incoming port to a particular computer or server when that computer initiates a particular outgoing connection the trigger Access from the left navigation menu Advanced gt Port Triggering Advanced gt Port Triggering more Manage external access to specific ports on your network anes Enable Port Triggering MTT Port Triggering Service Name Service Type Trigger Port s Target Port s Interval Active Fig 1 The Add Port Trigger bu

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