Potterton Ultra user guide
Contents
1. Baxi Heating UK Ltd 2015 Baxi Customer Support 0344 871 1525 Opening hours Monday Friday 8 00am 6 00pm Weekends and Bank Holidays 8 30am 2 00pm Please note calls may be recorded for training and monitoring purposes baxi co uk Register now to activate your warranty www baxi co uk registration For the warranty to be maintained please make sure EE Benchmark checklist is completed Warranty is registered with Baxi El The boiler has an annual service For full terms and conditions visit www baxi co uk terms Failure to adhere to terms and conditions will void your manufacturer s warranty SE Baxi M Brooks House Coventry Road Warwick CV34 4LL C benchmar COLLECTE ARR THE MARK OF QUALITY FOR THE INSTALLATION COMMISSIONING m kr a u AND SERVICING OF DOMESTIC HEATING AND HOY WATER SYSTEMS Please ensure the boiler is installed in accordance with these installation I instructions and that you adhere to the Building Regulations e amp oe m All descriptions and illustrations provided in this document have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet All goods are sold subject to our standard Conditions of Sale which are available on request part of 7647638 02 11 152. iz volume in m C efficiency in A 0 95 A 0 91 Supplementary heat pump aa space heating energy efficiency in from fiche of heat pump T x P Solar contribution AND Supplementary heat pump select smaller value 4 0 5 x OR 0 5 x Seasonal space heating energy efficiency of package T J Seasonal space heating energy efficiency class of package BD D B D D DDD D lt 30 230 234 236 275 282 290 298 2125 2150 Boiler and supplementary heat pump installed with low temperature heat emitters at 35 C from fiche of heat pump T 50 x IP The energy efficiency of the package of products provided for in this fiche may not correspond to its actual energy efficiency once installed in a building as this efficiency is influenced by further factors such as heat loss in the distribution system and the dimensioning of the products in relation to building size and characteristics The value of the seasonal space heating energy efficiency of the preferential space heater expressed in Il The factor for weighting the heat output of preferential and supple mentary heaters of a package as set out in the following table 14 Baxi Heating UK Ltd 2015 9 0 ErP Information Pac
3. 10 Baxi Heating UK Ltd 2015 7 0 Legislation Installation Commissioning Service amp Repair This appliance must be installed in accordance with the manufacturer s instructions and the regulations in force Read the instructions fully before installing or using the appliance 2 In GB this must be carried out by a competent person as stated in the Gas Safety Installation amp Use Regulations 3 Definition of competence A person who works for a Gas Safe registered company and holding current certificates in the relevant ACS modules is deemed competent 4 In IE Eire this must be carried out by a competent person as stated in LS 813 Domestic Gas Installations Lifting This product should be lifted and handled by two people Stooping should be avoided and protective equipment worn where necessary Carrying amp lifting equipment should be used as required e g when installing in a loft space All Gas Safe registered engineers carry an ID card with their licence number and a photograph You can check your engineer is registered by telephoning 0800 408 5500 or online at www gassaferegister co uk The boiler meets the requirements of Statutory Instrument The Boiler Efficiency Regulations 1993 No 3083 and is deemed to meet the requirements of Directive 92 42 EEC on he energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels Type test for purpose of Regulatio
4. Fully open one of the blue tap handles first and then while watching the pressure gauge carefully open the second blue tap handle Fig 3c 7 When the needle on the pressure gauge indicates between and 2 bar turn both taps off 8 The temporary filling loop pipe must be disconnected and completely removed after the system is pressurised Ensure the two blue handled isolating taps are in the OFF position before disconnecting Keep the pipe in a safe place 9 Refit and hand tighten the blanking caps previously removed Fig 3a Service Due Message Fig 3d After months operation the Service Due message will be shown on the boiler display 2 Please contact your Installer Annual Service Provider or Baxi Customer Support on 0344 871 1525 to arrange your Annual Service 7 Fig 4 8 5mm Min 450mm 5mm Min A 175mm Min 300mm Min if using 80 125mm flueing system V For Servicing Purposes 5mm 355mm In Operation Baxi Heating UK Ltd 2015 345mm with flap removed gt A 763mm At least 1 52 5 0 Clearances For your Safety This appliance must have been installed in accordance with the manufacturer s instructions and the regulations in force 2 Any modification that may interfere with the normal operation of the appliance without express writt
5. gt Burner Flame gt m 5 m Indicates burner If no gas consult N i ison R li ru DLLD TEEN gt your supplier Le Wil x A itl Boiler cal we i Central Heating Temperature Check electrical supply to Boiler operating boiler is switched on satisfactorily Is the E and R symbol OR gt s the Spanner symbol illuminated or flashing illuminated or flashing Flame Error Code e Reset Failure M Je I Symbol Fr M J Siia 7 7 DE l Symbol lg ILL Error Symbol vEs Press the Reset Button jE CONTACT YOUR If it does INSTALLER OR not reset SERVICE E 69 amp SH ENGINEER Reset Button 4 Baxi Heating UK Ltd 2015 Is the Room Thermostat if Is the Timer ON and YES oS i calling for heat fitted set high enough NO Sule s Typical examples of external timer CH ON CH OFF 7 A IL uu Turn Room Thermostat to maximum setting typical example shown je Ensure timer is set for Central Au Heating ON see any UF instructions supplied with timer 2 0 Troubleshooting Is the Central Heating __YES gt System Pressure between YES and 2 5 bar NO M1 7 If the reading falls below bar repressurise the system as described in section 4 1 V JU mn Error Code 118 showing low pressure To display the water pressu
6. of this publication should be made giving details of the proposed use to the following address The Company Secretary Baxi Heating UK Limited Brooks House Coventry Road Warwick CV34 4LL Full acknowledgement of author and source must be given WARNING Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages Certification Mark 2 Baxi Heating UK Ltd 2015 WRA S PR lt Oras pav APPL D Section Page 1 0 Quick Reference Guide 3 2 0 Troubleshooting 4 3 0 Temperature Care of the Boiler 6 4 0 Repressurising System A Service Due 7 5 0 Clearances 8 6 0 Error Codes 9 7 0 Legislation 0 8 0 Warranty amp Service 9 0 ErP Information 3 10 0 Emergency Z 11 0 Disposal 7 Boiler Controls see opposite page for Operating Quick Reference Guide Fascia Panel removed for clarity BSI COLLECTIVE MARK THE MARK OF QUALITY FOR THE INSTALLATION COMMISSIONING AND SERVICING OF DOMESTIC HEATING AND HOT WATER SYSTEMS ISO 9001 FM 00866 1 0 Quick Reference Guide Key to Controls O R Standby Reset Esc Boiler Information View Standby Reset Esc j P Boiler Information View T Increase CH Temperature Button wir Decrease CH Temperature Button Important Note If your control system is fitted with the Optional Outdo
7. 3 A pressure of 3 or greater indicates a fault El 17 displayed The safety pressure relief valve will operate at a pressure of 3 Fig 3 It is important that your Installer or Service Engineer is contacted as soon as possible 4 The minimum pressure for correct operation is 0 5 If the pressure falls below 0 5 this may indicate a leak on the central heating system Fig 2 Error Code El 18 will be shown on the display To Re Pressurise the System Using Temporary Filling Loop It may be necessary to repressurise the system occasionally when the water pressure falls below 0 7 bar A filling device filling loop will be fitted on the system This will be on the boiler itself if the device supplied with the boiler has been used or on pipework near to the boiler if another device has been used 2 If the water pressure requires regular re pressurising a fault or leak is indicated see section 4 1 Seek advice from your installer 3 The filling loop supplied with the boiler consists of two blue handled isolating taps and a separate temporary filling pipe with connection fittings Fig 3b 4 Looking underneath the right hand side of the boiler ensure the two blue handled isolating taps are in the OFF position Remove the Blanking Caps Fig 3a 5 Fit the temporary Filling Loop Pipe ensuring that the flanged washers are fitted to both ends of the pipe Fig 3b Tighten the two wing nuts on the pipe to the taps 6
8. Press the WT to increase the CH temperature 2 Press the T to decrease the CH temperature NOTE An NTC device is positioned in the heat exchanger which shuts down the appliance if the boiler temperature exceeds 100 C Press the R button to re establish normal operating conditions To increase or decrease the domestic hot water DHW temperature Press the a to increase the DHW temperature 2 Press the F to decrease the DHW temperature Summer Winter Only Heating Mode Press ime WN button until the required mode appears Summer DHW only request mode by wi Winter DHW amp CH request mode wen Only Heating Only CH request mode 2 See 3 1 or 3 2 to set the required temperature Cleaning the Outercase The painted panels should be wiped with a damp cloth and then dried completely DO NOT USE ABRASIVE CLEANING AGENTS Boiler Frost Protection The boiler incorporates an integral frost protection feature that will operate in both CH amp DHW modes and also when in standby cb displayed 2 If the boiler temperature falls below 5 C then the boiler will operate until the water temperature has been raised 3 Further protection may be required for the system Consult your installer for details Information Display The table opposite shows information that can be displayed by pressing the P button 2 Press ly R to return t
9. any exposed pipework Fig 5 Table Of Error Codes Gas Valve Connection Cable Gas Valve Fault Central Heating NTC Fault Flue NTC Fault Central Heating Return NTC Fault Calibration Required Pre circulation Fault Safety Thermostat Operated Primary System Water Pressure 1 Primary System Water Pressure Circulation Fault Primary Flame Failure Flue NTC Operated nterruption Of Gas Supply or Flame Failure Elapsed Time Gas Valve Open Without Gas Ca QE Ga aa Ga nterruption Of Gas Supply Internal Error Flow Return Sensor Temperature Test ro Fan or Fan Wiring Fault Qu N NI Circulation Fault Dry Fire Hot Water NTC Fault il w O w k False Flame Baxi Heating UK Ltd 2015 6 0 Error Codes el List of Error Codes The display shows two types of signals and A In both cases the display shows symbol and the numeric value of the error see the error table below 2 The spanner cannot be reset by the user Please contact your Installer Annual Service Provider or Baxi Customer Support on 0344 871 1525 3 RI Fault errors can be reset by pressing the d R button WARNING If an error code if different from the ones described below appears on the display or a certain fault appears frequently contact your Installer Annual Service Provider or Baxi Customer Support on 0344 871 1525
10. application Medium Medium Medium Medium Water heating Declared load profile XL XL XXL XXL Seasonal space heating energy efficiency class A A Water heating energy efficiency class aj Rated heat output Prated or Psup kW 20 24 28 32 Space heating Annual energy consumption kWh 17204 20645 24086 27527 GJ 62 74 87 99 Water heating Annual energy consumption kWh GJ 17 17 22 22 Seasonal space heating energy efficiency 93 93 93 93 Water heating energy efficiency 88 86 87 85 Sound power level Lwa indoors dB 49 50 53 51 See For specific precautions about assembling installing and maintaining consult the relevant section as detailed on the Contents page Baxi Heating UK Ltd 2015 13 9 0 ErP Information Package Fiche Boilers Package fiche for boilers indicating the space heating energy efficiency of the package Seasonal space heating energy efficiency of boiler D P Temperature control Class 1 Class II 2 Class Ill 1 5 2 Class IV 2 Class V 3 Class VI 4 from fiche of temperature control Class VII 3 5 Class VIII 5 Supplementary boiler Seasonal space heating energy efficiency in from fiche of boiler 3 P x 0 1 Solar contribution 1 Tank rating from fiche of solar device B 0 86 C 0 83 D G 0 81 4 cur x wex hx o09x 100 x _ 1 If tank rating is above A use 0 95 c size in m
11. en permission from the manufacturer or his agent could invalidate the appliance warranty In GB this could also infringe the Gas Safety Installation and Use Regulations GB Heating Industry definition meaning England Scotland Wales Northern Ireland Isle of Man and the Channel Isles 3 Your boiler must not be operated without the casing correctly fitted 4 Do not interfere with any sealed components on this boiler 5 Take note of any warning labels on your boiler 6 Your boiler should have the following minimum clearances for Safety and Maintenance Fig 4 Top 175mm Bottom 50mm Left side 5mm Right Side 5mm Front 5mm In Operation 450mm For Servicing This is MINIMUM recommended dimension Greater clearance will aid installation and maintenance 7 lf your boiler is installed in a compartment do not use it for storage purposes Do not obstruct any purpose provided ventilation openings 8 Flammable materials must not be stored in close proximity to your boiler 9 Avoid skin contact when your boiler is in operation as some surfaces may get hot e g pipework 10 Ensure that the flue terminal outside the house does not become damaged or obstructed particularly by foliage It is important that the condensate drain system is not blocked modified or damaged in any way as this would affect the operation of your boiler Your installer should have insulated
12. en POTTEXTON User Guide Condensing Combination Boiler Promax Ultra Combi 24 28 33 40 Please keep these instructions in a safe place If you move house please hand them over to the next occupier Model Range Potterton Promax Ultra 24 Combi ErP G C N 47 393 54 Potterton Promax Ultra 28 Combi ErP G C N 47 393 55 Potterton Promax Ultra 33 Combi ErP G C N 47 393 56 Potterton Promax Ultra 40 Combi ErP G C N 47 393 57 The Benchmark Scheme Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety efficiency and performance Benchmark is managed and promoted by the Heating and Hotwater Industry Council For more information visit www centralheating co uk Baxi Heating UK Ltd 2015 All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means or stored in any retrieval system of any nature including in any database in each case whether electronic mechanical recording or otherwise without the prior written permission of the copyright owner except for permitted fair dealing under Copyrights Designs and Patents Act 1988 Applications for the copyright owner s permission to reproduce or make other use of any part
13. iciency of package under average climate 44 gt D D B D D DDDB lt 27 227 230 233 236 239 265 2100 2130 2163 lt 27 227 230 234 237 250 275 2115 2150 2188 lt 27 227 230 235 238 255 280 2123 2160 2200 00g lt 28 228 232 236 240 260 285 2131 2170 2213 X J Water heating energy efficiency under colder and warmer climate conditions Colder 0 2 x Warmer 0 4 x The energy efficiency of the package of products provided for in this fiche may not correspond to its actual energy efficiency once installed in a building as this efficiency is influenced by further factors such as heat loss in the distribution system and the dimensioning of the products in relation to building size and characteristics I The value of the water heating energy efficiency of the combination heater expressed in Il The value of the mathematical expression 220 Qrer Qnonsol gt where Qret is taken from Regulation EU 811 2013 Annex VII Table 15 and Qnonso from the product fiche of the solar device for the de clared load profile M L XL or XXL of the combination heater III The value of the mathematical expression Qaux 2 5 220 Op expressed in where Qaux is taken from the product fiche of the solar device and Qre from Regulation EU 811 2013 A
14. kage Fiche Boilers cont Il The value of the mathematical expression 294 11 Prated whereby Prated is related to the preferential space heater IV The value of the mathematical expression 115 11 Prated whereby Prated is related to the preferential space heater Weighting of boilers Psup Prated Psup 12 II package without hot water storage tank II package with hot water storage tank 0 0 0 0 1 0 3 0 37 0 2 0 55 0 70 0 3 0 75 0 85 0 4 0 85 0 94 0 5 0 95 0 98 0 6 0 98 1 00 20 7 1 00 1 00 1 The intermediate values are calculated by linear interpolation between the two adjacent values 2 Prated is related to the preferential space heater or combination heater Package efficiency Potterton Ultra ErP 24 28 33 40 Temperature control X Temperature control Y Baxi Heating UK Ltd 2015 15 9 0 ErP Information Package Fiche Combination Heaters Boilers or Heat Pumps Package fiche for combination heaters boilers or heat pumps indicating the water heating energy efficiency of the package Water heating energy efficiency of combination heater D P Declared load profile Solar contribution a electricity from fiche of solar device 1 1 x P 10 x IP IP P Water heating energy efficiency class of package under average climate Water heating energy eff
15. n 5 certified by otified Body 0085 Product Production certified by otified Body 0086 Ref 86 BL 647 For GB IE only Benchmark Commissioning Checklist I Please ensure that the installer has fully completed the Benchmark Checklist on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations England and Wales 2 All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme A Building Regulations Compliance Certificate will then be issued to the customer who should on receipt write the Notification Number on the Benchmark Checklist 3 This product should be serviced regularly to optimise its safety efficiency and performance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service 4 The completed Benchmark Checklist may be required in the event of any warranty work Baxi Heating UK Ltd 2015 8 0 Warranty amp Service EXE General To make sure your boiler warranty is activated and maintained it is essential that the Benchmark checklist is completed by your installer 2 Warranty is registered with Baxi 3 Boiler ha
16. nnex VII Ta ble 15 for the declared load profile M L XL or XXL 16 Baxi Heating UK Ltd 2015 10 0 Emergency Warning If you smell gas Do not operate light switches Do not operate any electrical equipment Do not use a telephone in the hazardous area Extinguish any naked flame and do not smoke Open windows and doors in the hazardous area Turn off the gas supply at the meter Warn any other occupants and vacate the premises Telephone the National Gas Emergency Service on 0800 111 999 Faulty boiler If it is known or suspected that a fault exists on the boiler it must not be used until the fault has been corrected by a competent person In an Emergency If a water or gas leak occurs or is suspected the boiler can be isolated at the inlet valves as follows If a water or gas leak occurs or is suspected the boiler can be isolated at the inlet valves by turning their taps through 90 1 4 turn Fig 7 3 Call your Installer or Service Engineer as soon as possible 11 0 Disposal Yellow Tap Gas LILI Disposal and Recycling NOTE Removal and disposal of the boiler must be carried out by a qualified person in accordance with Fig 7 Black Taps Water local and national regulations Baxi Heating UK Ltd 2015 17 12 0 Notes 18 Baxi Heating UK Ltd 2015 12 0 Notes
17. o the normal display Normal Pressure 3 7 Requires aE oe Repressurising Fig Fig 2 Fig 3 Fault To display the water pressure press j P 6 times 05 will alternate with the system pressure NOTE When the pump is running the gauge under the boiler may show a slightly different reading to the display ee Gauge Blue Tap Handle in Off Position Flanged Washers D O RO RD Fit the Filling Loop Pipe ensure the flanged washers are fitted to i both ends of the filling loop pipe Blue Tap Handle g nop pipe in Off Position Remove Blanking Caps Fig 3a Fig 3b Blue Tap Handle in Open Position LAK PSN Blue Tap Handle in Open Position Fig 3c Boiler Taps amp Connections as viewed from underneath Service Due Message Sd will show for three seconds alternating with gt V T a the boiler temperature Fig 3d Baxi Heating UK Ltd 2015 4 0 Repressurising System amp Service Due Central Heating System Pressure The water pressure in the central heating system is indicated by the pressure gauge and also can be viewed on the display when there is power to the boiler 2 With the system cold and the boiler not operating the pressure should be at least 0 5 bar During operation the pressure should not exceed 2 5 bar and will normally be between 1 0 and 1 5 Fig
18. on and service manual You will be asked for your service history on any in warranty repair visit If you experience a problem with your boiler For any in or out of warranty repair Baxi Customer Support is on hand to help you Call our award winning team to arrange for one of our nationwide team of Gas Safe registered engineers to visit If your product is in warranty everything is free of charge subject to our warranty terms and conditions If it is out of warranty we can still help and offer a range of options you can choose from to suit your needs Contact Baxi Customer Support 0344 871 1525 Opening hours onday Friday 8 00am 6 00pm Weekends and Bank Holidays 8 30am 2 00pm Please note calls may be recorded for training and monitoring purposes When contacting Baxi Customer Support please have the following information to hand e Boiler serial number This can be found on the appliance Proof of purchase if you do not have the boiler serial number Please note that for in warranty repairs our engineers will ask to see your service history record completed Benchmark Checklist and details of your installer These can all be found in the installation and user manual 9 0 ErP Information ES Product Fiche Combination Boilers Product fiche for combination boilers Potterton Promax Ultra Combi ErP 24 28 33 40 Space heating Temperature
19. or Sensor these buttons will affect it s operation Please consult your installer for advice Increase DHW Temperature Button gt Decrease DHW Temperature Button i g F Summer Winter Only Heating Mode Button Domestic Hot Water DHW Central Heating CH Temperature Adjustment i Temperature Adjustment a Summer DHW only request mode Summer Winter Only Heating Mode wie Winter DHW amp CH request mode NOTE When altering any settings it is necessary that ll Only Heating Only CH request mode the buttons are FIRMLY pressed for several seconds Display Description O DHW and CH OFF frost protection still enabled Indicate errors that prevent burner from starting Error Not resettable by user Water pressure too low A ndicates a resettable error P Indicates navigation in programming mode parameter i ndicates navigation in programming mode Generic error Burner lit DHW request Display showing all available segment il Fibating mage C Units for temperature F PSI bar Units for pressure GA Service due Baxi Heating UK Ltd 2015 3 Boiler not working 2 0 Troubleshooting START Is there electricity to the Make sure the gas YES y YES Is the Burner Flame NO gt boiler Is the display lit howi supply is turned ON gt showing and check if other gas appliances are operating e g fire cooker 70 20 B l 1
20. re press j P 6 times 05 will alternate with the system pressure NOTE When the pump is running the gauge under the boiler may show a slightly different reading to the display If you don t know what you need to do to get the boiler to light or need help with the system and controls contact your installer as soon as possible Baxi Heating UK Ltd 2015 CPPEEECEEESS Zk Display Screen A em r ws Summer Winter Only Heating Mode hdr a yd Domestic Hot Water Central Heating Temperature Adjustment i Temperature Adjustment Z LI LI mr The i P button can be pressed so that the display shows the following information press 00 alternates with Sub Code only when fault on boiler or 000 2 presses 0 alternates wi 3 presses 02 alternates wi 4 presses 03 alternates wi 5 presses 04 alternates wi 6 presses 05 alternates wi 7 presses 06 alternates wi 8 presses 04 alternates wi 9 presses 05 alternates wi 6 Baxi Heating UK Ltd 2015 h CH Temperature h Outside Temperature where Sensor fitted h DHW Temperature h DHW Temperature h System Water Pressure h Return Temperature h Flue Temperature h Heat Exchanger Temperature 3 0 Temperature Care of the Boiler To increase or decrease the boiler temperature
21. s an annual service Please note that failure to adhere to terms and conditions will make your warranty invalid Standard Warranty Terms and Conditions Warranty Registration Service amp Repair For full terms and conditions visit www baxi co uk terms Benchmark Checklist The Benchmark Checklist will be completed by your installer and records that the boiler has been installed and commissioned correctly It can be found at the back of the installation and service manual and should be kept in a safe place for the life of the boiler We will check that the Benchmark Checklist has been completed on an in warranty visit Ways to register your warranty If your boiler is eligible for an extended warranty your installer may register the product on your behalf and provide you with the relevant documentation Please check with your installer Should this not be the case you can register your warranty online at www baxi co uk registration Information Label Control Flap Fig 6 12 Baxi Heating UK Ltd 2015 8 0 Warranty amp Service Annual Service A service must be completed every 12 months from the date of installation to maintain your warranty This service must be completed by one of the following A Gas Safe registered installer engineer Baxi Customer Support call us 0344 871 1525 Please make sure that your engineer has logged the service information at the back of the installati
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