Growatt warranty procedure
Contents
1. Co Ltd GROWATT NEW ENERGY TECHNOLOGY CO LTD Building B Jiayu Industrial Zone 28 Guanghui Road Longteng Community Shiyan Baoan District Shenzhen P R China T 86 755 2951 F 86 755 2747 2131 P C 518000 5888 E info ginverter com W www growatt com W www ginverter com2. ring tomorrow 2 Sample of warranty claim procedure rowatt Growatt warranty procedure Customer Care Installer Reseller Warehouse Operations Growatt Documentation Origin customer or installer call CC with inverter fault Trouble shoots over phone to identify fault Fault cleared CC can be contacted amp Growatt support engineer can be attended if required Further care to the customer can be made if required Close case k Installer will be notified the delay of replacement release Installer attends site amp troubleshoots inverter Inverter faulty Yes Replace faulty inverter Installer fill in RMA Form and Replacement Information on site Growatt Warranty Claim form j Faulty units amp RMA form returned to warehouse If insufficient or incorrect description on RMA form Return inverter with test report to original Installer Release replacement inverter Growatt Test Report Faulty stock collected by qualified engineer _ Units inspect amp tested according to information on RMA form Yes y Arrange replacement Growatt Live Wty Customer Service Center Growatt New Energy Technology
3. 9 97461245 UK T 0044 75 80075155 US T 001 6268024638 GROWATT NEW ENERGY TECHNOLOGY CO LTD T 86 755 2951 5888 E Building B Jiayu Industrial Zone 28 Guanghui Road F 86 755 2747 2131 Longteng Community Shiyan Baoan District Shenzhen P R China info ginverter com W www growatt com P C 518000 W www ginverter com owering tomorrow rowalt Appendix 1 Sample of Warranty claim form Warranty Claim Form Note Signature or Seal stamp required Please print it sign or stamp and then email to Growatt Growatt shall have no obligation for unqualified application such as incorrect information or missing necessary information Company Name Replacement Deliver Address End user email phone Py Date of Installation Le Input amp ouput niormallon C a P Fault Description LCD display reads LED status colo Detailed Description frequency of fault Warranty Claim Authorized signature The following information must provide after faulty inverter been replaced Replacement Information Product Model PT Seria Number SN ooo O Replaced by Replace Date pO Replacement Information Authorized signature GROWATT NEW ENERGY TECHNOLOGY CO LTD T 86 755 2951 5888 E _info ginverter com Building B Jiayu Industrial Zone 28 Guanghui Road F 86 755 2747 2131 W www growatt com Longteng Community Shiyan Baoan District P C 518000 W www ginverter com Shenzhen P R China powe
4. er case the remainder of the warranty entitlement will be transferred to the replacement device In this case you do not receive a new certificate since your entitlement is documented at Growatt Excessiveness in the meaning above exists in particular if the cost of the measures for Growatt would be unreasonable e in view of the value that the device would have without the defect e taking into account the significance of the defect and e after consideration of alternative workaround possibilities that Growatt customers could revert to without significant inconvenience 5 Warranty procedure Please note customers who want to get replacement from Growatt have to fully fill in Growatt Warranty Claim Form to claim warranty replacement Please read the below notes before fill in Growatt Warranty Claim Form GROWATT NEW ENERGY TECHNOLOGY CO LTD T 86 755 2951 5888 E _info ginverter com Building B Jiayu Industrial Zone 28 Guanghui Road F 86 755 2747 2131 W www growatt com Longteng Community Shiyan Baoan District P C 518000 W www ginverter com Shenzhen P R China powerin g tomorrow rowatt The general warranty service procedure is a i Original customers end user can call our service hot line for general enquiry or inverter failure Our qualified engineer will guide them try to fix it or confirm the fault Installers attend site Installers can call our service hot line when inspecting amp troubleshooting inverte
5. n replaced with a replacement inverter onsite the Replacement Information area on Growatt Warranty Claim Form is required to be filled in and return form to Growatt Signature or seal stamp is required for a valid Growatt Warranty Claim Form can be accepted by Growatt Customers may be required to provide the inverter warranty card original purchasing amp installation invoice or other related materials This is also stated on the Growatt warranty card comes with product Growatt may refuse to service if customers failed to provide For some country regions that not covered either by Growatt service center or service agent we GROWATT NEW ENERGY TECHNOLOGY CO LTD T 86 755 2951 5888 E _info ginverter com Building B Jiayu Industrial Zone 28 Guanghui Road F 86 755 2747 2131 W www growait com Longteng Community Shiyan Baoan District P C 518000 W www ginverter com Shenzhen P R China A powerin g tomorrow rowatt can provide 1 of replacement stock according to sales order to customers However service replacement stock is the property belongs to Growatt customers can not sell it or dispose it Growatt written permission is required when customer want to use it as service replacement 6 Contact For warranty claim or technical support please contact our service center Headquarter Service hot line 86 755 27471942 Email service ginverter com Subsidiary contact Australia T 0061 2 80651298 Germany T 0049 6
6. powerin g tomorrow rowatt GT CS WP 1408 Growatt warranty procedure 1 Warranty period For the inverter you purchased you receive a Growatt factory warranty valid for 5 years from the date of installation and no more than five and a half years from the delivery date from Growatt New Energy Technology Co Ltd Standard 5 years factory warranty can be extended to 10 years 2 Major Failures In the 5 years standard factory warranty period customers are entitled to a replacement of the product or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure See below Major Failures A major failure occurs where a the product acquired by the customer would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure or b the product departs in one or more significant respects from description or sample if supplied by description or sample or c the product is substantially unfit for a purpose for which products of the same kind are commonly supplied and they cannot easily and within a reasonable time be remedied to make them fit for such a purpose or d the product is unfit for a disclosed purpose that was made known to Growatt or a person who made any prior negotiations before
7. r onsite If possible our qualified engineer will guide you try a quick fix onsite Installers have the right to replace it if problem doesn t fix onsite However if you had replaced inverters twice for the site the third inverter is on wall please contact Growatt for further assistance field service engineers can attend site if necessary Further care for original customer also can be made if required book on phone or via email Customers Here customers include installer distributor or even end user fully complete Growaitt Warranty Claim Form onsite before take faulty inverter off wall Form with insufficient or incorrect faulty descriptions will cause delay of replacement release Customers send faulty inverters with Warranty Claim Form to our service center Note if a replacement is required firstly please just send the Growatt Warranty Claim Form to us we also can consider to send the replacement prior in such cases we will inspect the unit once it returned to Growatt Our qualified repair engineer will inspect amp test returned inverters carefully No fault description or incorrect description will cause tremendous delays No fault found inverters will return to the original customer with test report Generally we can release replacement inverters in 5 working days However we will notify customer the delay of replacement release if inverters returned with insufficient or incorrect faulty descriptions Once the faulty inverter bee
8. the purchase was made and the cannot easily and within a reasonable time be remedied to make the product fit for such a purpose or e the product is not of acceptable quality because it is unsafe 3 Warranty condition This warranty includes all defects of design components and manufacturing Excluded from warranty are damages due to Breaking the product seal opening the casing without proper approval GROWATT NEW ENERGY TECHNOLOGY CO LTD T 86 755 2951 5888 E _info ginverter com Building B Jiayu Industrial Zone 28 Guanghui Road F 86 755 2747 2131 W www growatt com Longteng Community Shiyan Baoan District P C 518000 W www ginverter com Shenzhen P R China rowall e Transport damage e Incorrect installation or commissioning e Failure to observe the user manual the installation guide and the maintenance regulations Unauthorized Modifications changes or attempted repairs Incorrect use or inappropriate operation e Insufficient ventilation of the device e Failure to observe the applicable safety regulations e Force majeure e g lightning over voltage storm fire 4 Warranty claim If a device becomes defective during the agreed Growatt factory warranty period and provided that it will not be impossible or unreasonable the device will be as selected by Growatt repaired by Growaitt or repaired on site or exchanged for a replacement device of equivalent value according to model and age In the latt
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