User Guide Phonak ComPilot
Contents
1. 9 buttons simultaneously for 2 seconds until the Audio indicator starts to rapidly blink blue 6 Your ComPilot will remain in the pairing mode for two minutes or until pairing is completed 7 Your phone should present a list of Bluetooth devices discovered Select Phonak ComPilot from this list 57 58 8 Your phone may then ask you to enter a passcode If so enter 0000 four zeros Some phones may ask which Bluetooth service you want to enable Select Headset or if available Stereo Headset 9 Your ComPilot should now be paired to your phone and the Audio indicator will stop blinking G The pairing process is independent from the neckloop it can be plugged in or not G It may be necessary to redo the pairing if your phone s firmware was updated How to connect to a phone Once your phone and ComPilot are paired see Pairing a Bluetooth enabled phone the phone needs to be connected to your ComPilot before it will actually send audio signals to it This function should also appear in your phone s Bluetooth menu 1 Ensure that the ComPilot is turned ON and the neckloop is plugged in and worn correctly 2 Locate the Bluetooth section in your phone menu and select list of Paired devices 3 Locate and highlight your ComPilot and select Connect 4 Confirmation of successful connection is indicated on the ComPilot by the Audio indicator blinking blue Additionally a headset sy2. time for your ComPilot For any problems not listed in this user guide please contact your hearing care professional 71 72 9 Troubleshooting ComPilot Notes Please read the information on the following pages before using your Phonak ComPilot 10 1 Hazard warnings N Keep this device out of reach of children under 3 years AN Persons using medical devices such as pacemakers are not permitted to use this device N Do not wear ComPilot around the neck whilst it is connected to any programming equipment N Make sure to always remove both plugs of the neckloop and other cables when using the ComPilot as a handheld remote control N Opening the ComPilot might damage it If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide consult your hearing care professional 73 N The ComPilot may only be repaired by an authorized service center Changes or modifications to the device that were not explicitly approved by Phonak are not permitted AN The battery may only be replaced by authorized personnel A Dispose of electrical components in accordance with your local regulations by Phonak AG N Do not use your ComPilot in areas where electronic equipment is prohibited A External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards N Only use accessories approved by Phonak AG A
3. To temporarily interrupt streaming e g if someone wants to speak to you briefly press the Main button on the ComPilot as many times as needed until you hear the beeps announcing the previously active acoustic hearing aid program To resume streaming briefly press the Main QD button until your preferred audio source is found Pressing the Home button will always select the startup programs of your hearing aids regardless of the audio source sequence Stopping streaming To stop audio streaming completely stop the Bluetooth audio players and unplug the audio plug or the FM receiver 45 46 Streaming interruptions To avoid streaming interruptions make sure you wear the ComPilot with the neckloop around your neck and keep the Bluetooth device within the operating range Situations where streaming may be interrupted m f the ComPilot is too far away from the hearing aids while streaming e g if you are not wearing the neckloop or if you have unplugged the neckloop cable m f the hearing aids are not worn correctly e g if they are not in an upright position m If the Bluetooth signal is out of range m f the Bluetooth transmitter is affected by an obstacle e g when carrying a cellular phone in the back pocket In these cases your hearing aids will lose the audio signal If this situation continues for more than approximately 5 seconds they will automatically switch to the previously active
4. Using your ComPilot cables in any way contradictory to their intended purpose e g wearing the USB cable around the neck can cause injury 74 N When operating machinery ensure that no parts get caught in the machine N The mini USB port is to be used for the described purpose only A Caution electric shock Do not insert plug alone into electrical outlets 10 2 Information on product safety i Protect the ComPilot from excessive moisture bathing swimming heat radiator car dashboard and direct skin contact when sweating workout fitness sport G X ray radiation CT or MRI scans may destroy or adversely affect the correct functioning of the ComPilot 75 76 G Protect the ComPilot from excessive shock and vibration G Do not use excessive force when connecting your ComPilot to the different cables i Protect all openings microphones antenna audio FM and charger from dirt and debris Never use a microwave or other heating devices to dry the ComPilot G Clean the ComPilot using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the ComPilot G The digitally coded inductive transmission technology used in the ComPilot is highly reliable and experiences virtually no interference from other devices It should be noted however that when operating the hearing system near computer equipment larger electronic installation or oth
5. m Reduce the hearing aid volume by pressing the button mif the sound volume over the phone or music is too low after this reduction use the phone volume button to increase the volume The caller can hear me but cannot hear the caller m he call was transferred to your phone m Make sure the call is transferred back to ComPilot via the phone menu ComPilot is no longer recognized by the phone or other Bluetooth device to which it was previously paired m2 minutes after no device was found ComPilot stops seeking devices to save power m he devices are too far away from each other m ComPilot can be paired to a maximum of 8 different Bluetooth devices If the internal memory is full new pairings may overwrite previous pairings 66 mSwitch ComPilot OFF Wait until the red indicator switched off then turn device ON again m Bring devices within 1 meter range and try again m Repeat the pairing between ComPilot and the Bluetooth device which was over written Most probable cause Remedy m Pairing was deleted m Repeat the pairing between ComPilot and the Bluetooth device which was deleted am not streaming but the hearing aids keeps switching between the Bluetooth and the normal hearing aid program m Your phone sends sounds to m Disable the system sounds for ComPilot due to incoming reminders alarms SMS etc SMS or mails via your phone menu m Phone key tones are sw
6. to increase the volume m Press C3 to decrease the volume G Adjusting the volume on the ComPilot will have the same effect as adjusting the volume of the hearing aids You can also change the volume of the streaming audio signal only by using the volume controls of the audio device e g cellular phone MP3 player TVLink S basestation This gives you the ability to decrease the hearing aid volume using the Minus C3 button during a phone call in a noisy environment and increase the phone volume at the same time by using the volume up button on the phone G If your ComPilot was not grouped with your hearing aids by your hearing care professional the Volume buttons will only change the streaming audio but not the hearing aid volumes 5 Using the ComPilot for phone calls 5 1 Introduction Before you can use your ComPilot with your phone you need to make sure the phone is Bluetooth enabled and complete the pairing and connection procedures details on page 56 Caller s voice audible here Your voice 303 Caller s voice Bluetooth Wireless signal 21 22 The Main button offers multi operation functionality m t accepts and ends a phone call m t pauses and resumes the streaming from an audio device m It operates as a remote control ComPilot must be configured as a remote control by your hearing care professional Some phones are configured to play key press tones SMS announcem
7. However the following factors may affect the range achieved m Interference with other devices in the environment may reduce the operating range m The Bluetooth device with which you are connecting may only support a more limited range 53 If your Bluetooth device moves out of range of your ComPilot and has an active audio connection this connection first starts to be intermittent and will finally be terminated If the device is then moved back into range of your ComPilot it may or may not resume streaming to your hearing aids In this case switch OFF the ComPilot and switch it ON again after the red Power indicator is turned off Using a Bluetooth device pairing and connecting Only when your device is Bluetooth enabled and supports the appropriate profiles it can communicate with the ComPilot To enable this communication two simple procedures must be completed 1 Pairing The pairing procedure allows you to control which Bluetooth devices are permitted to communicate with each other It needs to be completed only once for each device you wish to use with your ComPilot 54 2 Connecting Once a device is allowed to communicate with the ComPilot paired the connection procedure makes sure the devices can exchange audio signals The paired devices connect every time they are switched ON and are within reach of each other This is indicated on the ComPilot by the blue blinking Audio indicator Most Bluetooth devi
8. hearing care professional for disposal Proper disposal protects the environment and health C Bluetooth The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners 87 Manufacturer Phonak AG Q Laubisr tistrasse 28 CH 8712 St fa Switzerland EU Representative Phonak GmbH D 70736 Fellbach Oeffingen Germany DX www phonak com C m 029 0237 02 V1 00 2012 09 A W Printed in Switzerland Phonak AG All rights reserved
9. the ComPilot 4 2 Plug the power supply into a power X K outlet Power indicator m Solid red Charging typically 90 minutes m Solid green Battery fully charged It is safe to leave the ComPilot connected to the charger overnight G When charging your ComPilot for the first time leave it charging for at least three hours even if the battery indicator is not lit or turns green earlier A new battery s full performance is achieved only after two to three complete charge and discharge cycles 3 3 Turning the ComPilot ON and OFF Slide the Power switch GD as shown to turn the ComPilot ON or OFF Switch the ComPilot OFF when not in use or if in storage or during transportation For operational use switch the ComPilot ON Battery status information The Power indicator shows the following Green for 2 seconds Switching ON ooe sw Blink red then solid Switching OFF for 2 seconds ooo Slow blink green Normal operation ooo Short blink red lt 20 battery left Please charge No blinking just after Charge for at least switching ON 2 hours G If the neckloop was removed for more than 2 minutes the Power indicator is only lit as long as a button Is pressed 3 4 ComPilot Bluetooth pairing introduction Find more details on page 56 1 Switch ON GD the ComPilot 2 Press and hold the Connect and Volume button simultaneously for 2 seconds until the Audio indica
10. the R amp ITE Directive 1999 5 EC on radio and telecommu nications equipment This symbol indicates that the pro ducts described in these user instruc tions adhere to the requirements for an application part of Type B of EN 60601 1 The surface of the device is specified as applied part of Type B Qo D o Operating conditions This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides Important information for handling and product safety EMC and Radiocommunications compliance label Australia This device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides 0 45 Celsius and relative humidity of lt 95 non condensing 85 Transport and storage conditions xf 86 Temperature 20 to 60 Celsius 4 to 140 Fahrenheit Humidity transportation Up to 90 non condensing Humidity storage 0 to 70 if not in use Atmospheric pressure 200 hPA to 1500 hPa The symbol with the crossed out garbage bin is to make you aware that this device may not be thrown away as normal household waste Please dispose of old or unused device at waste disposal sites intended for electronic waste or give your device to your
11. the neckloop is unplugged Battery state The color of the Power indicator informs you about the ComPilot battery state iH The green Power indicator indicates a battery level gt 209 I The red Power indicator indicates a battery level lt 20 Less than 1 5 hours streaming remain and the battery should be charged 49 50 Audio indicator The neckloop must be plugged in for any streaming Plug or FM streaming Solid orange a D Bluetooth phone or Solid blue music streaming 1 Bluetooth device Short blink blue connected n 2 Bluetooth device Double blink blue connected In a phone call Solid blue Bluetooth pairing Demo sound playing Very fast blue blinking 000000 Solid violet a B G The Bluetooth pairing indication will be visible even if the neckloop is not plugged in G During cable or FM streaming the Audio indicator will remain orange regardless of the Bluetooth connection state 8 5 Introduction to Bluetooth What is Bluetooth Bluetooth provides a way for devices like cellular or cordless phones laptops and personal computers to communicate wirelessly Your ComPilot supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing aids For example you can receive phone calls directly to your hearing aids or listen to a TV show via the TVLink S basestation For further information about Bluetoo
12. the startup program More remote control information m Your hearing aids may beep to confirm that your selection was applied m Both hearing aids are controlled at the same time m Please ask your hearing care professional to print your personal ComPilot report m he available hearing aid programs and volume levels are set by your hearing care professional m he Power indicator is lit as long as you press a ComPilot button Green confirms a good ComPilot battery state red indicates that you need to charge the ComPilot battery i 2 minutes after unplugging the neckloop both indicator lights will switch off and the ComPilot disconnects Bluetooth to save power Operating distance i If ComPilot is used as a handheld Me remote control without neckloop ed m Max distance 80cm 32 m Hold ComPilot as shown 37 ComPilot can be used together with Phonak FM equipment Place the FM transmitter near the sound source and turn it ON 2 Turn the FM receiver ON if required 3 ComPilot must be switched ON and worn correctly 4 Attach your FM receiver to the ComPilot via the FM input as shown in the picture When FM is detected you will hear the FM notification tone for streaming through your hearing aids The FM notification tone is similar to a phone ringtone Options for handling the FM signal during the FM notification tone m Accept Briefly press the Main button m Put on hold
13. E 4 Connect 5 ON OFF switch G9 Inputs 6 Microphone openings 7 Audio input 3 5 mm jack FM input Europlug 9 Charging input mini USB Indicators Audio indicator AD Power indicator Neckloop 2 Neckloop sockets 3 Neckloop with antenna Neckloop plugs 2 Getting to know your ComPilot 2 2 Accessories content may vary depending on the country 4 4 Universal power supply with mini USB plug M US EU UK AUS adapter Other optional accessories m External lapel microphone MC1 m Short neckloop 51 cm m Phonak TVLink S basestation Phonak Bluetooth transmitter for TV use m Audio cable 1 5m 5ft m USB cable 3m 10ft 3 Getting started 3 1 Setting up the power supply 1 To remove the power adapter a Pull back the tab on the universal b Gently pull the adapter upwards c Then start over with step 1 above Insert the round corner of the Click the tail of the adapter in Select the adapter that corresponds to your country e e V um s US EU UK AUS adapter to the round corner of the universal power supply until it is completely inserted to lock it into place Make sure the adapter is securely locked power supply and hold to remove it from receptacle 3 Getting started 3 2 Charging the ComPilot battery Your ComPilot has a non removable rechargeable battery To charge it 1 Plug the mini USB plug into the mini USB port on
14. Phonak ComPilot User Guide PHONAK life is on Welcome Getting to know your ComPilot 2 1 Legend 2 2 Accessories Getting started 3 1 Setting up the power supply 3 2 Charging the ComPilot battery 3 3 Turning the ComPilot ON and OFF 3 4 ComPilot Bluetooth pairing introduction 3 5 Wearing the ComPilot correctly 3 6 Testing sound via the ComPilot Using the ComPilot as an audio streamer 4 1 Streaming music via a cable 4 2 Streaming music via Bluetooth 4 3 Watching TV 4 4 Adjusting the volume 10 11 13 14 15 16 16 17 19 20 5 Using the ComPilot for phone calls 5 1 Introduction 5 2 Incoming calls 5 3 Making phone calls 5 4 Ending a call 5 5 Advanced phone options 5 6 Using the external microphone 5 7 Locking the main button 6 Using the ComPilot as a remote control 7 Using the ComPilot with FM 8 More detailed information 8 1 Wearing the ComPilot in different ways 8 2 Managing multiple inputs to the ComPilot 8 3 Resetting your ComPilot 8 4 Summary of indicator lights 8 5 Introduction to Bluetooth 21 21 25 28 29 30 32 33 34 38 40 41 42 47 48 51 8 6 Setting up Bluetooth 8 7 Caller identification spoken caller names 8 8 VoiceAlerts spoken ComPilot status Troubleshooting ComPilot Important safety information 10 1 Hazard warnings 10 2 Information on product safety 10 3 Other important information Service and warranty Compliance information Inf
15. Press the Main button for 2 seconds m Ignore the FM notification tone After 20 seconds the FM will be put on hold automatically Briefly press the Main G9 button to pause the FM streaming The FM input that is paused is automatically kept in the background and can be restarted as long as a FM signal is present by briefly pressing the Main C93 button D As long as an FM signal is received the hearing aid programs cannot be changed via the Main button The ComPilot will play a confirmation sound each time the streaming via FM is activated and the Audio indicator will turn orange m Ihe ComPilot will send a short alert signal during FM streaming if there is no FM signal for 45 seconds and then every 15 minutes m f there was no FM signal for more than 15 minutes the notification tone restarts as soon as the FM signal is detected again To deactivate FM completely unplug the FM receiver from the ComPilot 3g This section gives more insight in the following topics 8 1 Wearing the ComPilot in different ways 8 2 Managing multiple inputs to the ComPilot 8 3 Resetting your ComPilot 8 4 Summary of indicator lights 8 5 Introduction to Bluetooth 8 6 Setting up Bluetooth 8 7 Caller identification spoken caller names 8 8 VoiceAlerts spoken ComPilot status 40 8 1 Wearing the ComPilot in different ways Standard To benefit from the streamer and J remote control function we 7 recommend wearin
16. ality e g MP3 player you can stream audio wirelessly to your hearing aids In order to use your ComPilot with a Bluetooth enabled audio device or transmitter you must first pair the devices Please refer to page 56 for further details To start Bluetooth streaming 1 ComPilot must be switched ON and worn correctly 2 Switch ON the other Bluetooth device 3 For some Bluetooth devices it may be necessary to press Play on the device 4 If the devices were paired and connected correctly streaming will start automatically and the Audio indicator will turn solid blue Use the Main GQ button to stop and restart Bluetooth streaming To stop Bluetooth streaming completely switch the other Bluetooth device OFF or disable its Bluetooth feature G The ComPilot will confirm that Bluetooth streaming is activated speech messages VoiceAlerts or beeps depending on the ComPilot configuration D The hearing aid programs cannot be changed via the ComPilot Main button when the Bluetooth device is streaming Find more details about the remote control on page 34 4 3 Watching TV We recommend using the dedicated and optimized Phonak TVLink S basestation for watching TV It ensures low latency wireless transmission for up to 30 meters 90 ft offers a built in volume control and acts as a charging cradle for the ComPilot 20 4 4 Adjusting the volume Press the ComPilot Volume G buttons to adjust m Press
17. and material defects The warranty only comes into force if proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods 79 11 3 Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial number Authorized hearing care professional stamp signature Purchase date 80 Declaration of Conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93 42 EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http www phonak com worldwide locations 81 82 Notice 1 This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including
18. and you will hear the ComPilot theme sound demo for 30 seconds Use the Volume G buttons to adjust the volume The volume level is permanently stored and will be applied to all VoiceAlert messages If you cannot hear the demo sound m Make sure your hearing aids are inserted correctly m Make sure the ComPilot neckloop is properly plugged in on both ends and worn around your neck m Make sure the ComPilot is charged and switched ON m Make sure you are not on a phone call connected through the ComPilot A C 1 Y rv t l4 C nm Dil nt c an n110 1 CY U STIG L ie COMP OL dS an audio T ranq m A r SUCdaITICI 4 1 Streaming music via a cable The ComPilot must be switched ON and worn correctly around your neck 1 Insert the audio cable into the headphones socket on your audio player and start the player 2 Insert the other end of the audio cable into the Audio input on your ComPilot The audio streaming is automatically activated and the Audio indicator will change to orange 16 Briefly press the Main G9 button to stop and restart streaming The programs of your hearing aids cannot be changed via the ComPilot Main button when the audio cable is plugged in G ComPilot will confirm streaming via cable when activated speech messages VoiceAlerts or beeps according to the ComPilot configuration 4 2 Streaming music via Bluetooth If you have an audio source equipped with Bluetooth function
19. ces perform the connection procedure automatically after pairing On the following pages the pairing and the connecting procedures are described 55 56 8 6 Setting up Bluetooth This section describes the pairing and connection procedure for Bluetooth devices Step by step pairing a Bluetooth enabled phone G It is only necessary to perform the pairing procedure once with each Bluetooth device The pairing procedure is controlled by your phone G Different phones have different menu structures You should therefore refer to your phone s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described here G A maximum of 8 devices can be paired to the ComPilot Another pairing will replace the device that was not used for the longest period i The ComPilot can support connect two phones at the same time but only one call at a time is possible For more information about Bluetooth pairing instructions specific to some of the most popular manufacturers go to http www phonak com compilot Turn ON your ComPilot and the phone Place them next to each other Locate the connectivity settings in your phone menu Look for the Bluetooth feature On your phone ensure that the Bluetooth feature is turned on On your phone choose SEARCH to search for Bluetooth devices or audio enhancements To initiate the pairing process on your ComPilot press and hold the C3 and
20. depends on the ComPilot configuration and your phone capabilities The ringtone is assigned automatically during the initial phone pairing process and cannot be configured When pairing more than one phone the second and third paired phone will have a different ringtone A total of 3 different ringtones are automatically assigned 25 26 The ComPilot will also announce the caller name as shown on the phone display Caller identification using text to speech technology The name is taken from your phone s directory G Please note that this feature must be supported by your phone Please consult the phone user guide or the phone supplier for more information G The default language setting of a new ComPilot is US English Your hearing care professional may configure the appropriate language setting for proper pronunciation of the names Your hearing care professional may switch the Caller identification off upon your request Accepting incoming calls To accept an incoming call briefly press the Main G3 button on your ComPilot once you hear the ringtone through your hearing aids Speak into the ComPilot not into the phone when the call is in progress It will take about 5 seconds before you hear the ringtone through your hearing aids G For your safety the hearing aid microphones will remain on at reduced level during phone calls and audio streaming G Only one phone call at a time is possible A second
21. ents and confirmation beeps to the ComPilot If this is set m You will hear these tones interrupting any active audio streaming through your hearing aids m Your hearing aids may shortly switch to streaming mode which may be unwanted Please refer to your phone user guide for information about disabling these sounds G Phone calls via Bluetooth will always take priority over other audio sources on your ComPilot G It is not possible to change hearing aid programs during a phone call G You will hear the caller s voice through both hearing aids 23 Use of ComPilot during phone calls The Bluetooth range maximum distance between ComPilot and the phone is 5 10 meters 15 30 ft Outside this range the connection will be lost or you will encounter intermittency during a call When engaged in a phone call wear the ComPilot normally as shown in figure 1 below m In very noisy environments you may move the ComPilot closer to your mouth figure m Avoid covering the small microphone openings on the side with your fingers or clothes figure 3 and do not speak from the front figure 24 5 2 Incoming calls The ComPilot must be switched ON paired to the phone and worn correctly When a call is received on your phone the ComPilot Audio indicator will show a solid blue light and you will hear the ringtone signal through your hearing aids Different ringtones of the ComPilot The phone ringtone
22. er strong electromagnetic fields it may be necessary to be at least 60 cm 24 away from the interfering device to ensure proper operation Do not disconnect the neckloop while the ComPilot is transmitting signals to your hearing aids G For safety reasons recharge the ComPilot only with chargers supplied by Phonak or by USB certified chargers gt 500 mA G Do not connect an USB or audio cable exceeding 3 meters 9 ft in length to the ComPilot G When the ComPilot is not in use turn it OFF and Store it safely 77 10 3 Other important information i High powered electronic equipment larger electronic installations and metallic structures may impair and significantly reduce the operating range If the hearing aids do not respond to the ComPilot because of an unusual field disturbance move away from the disturbing field G Your hearing aids and ComPilot may be given a unique communication code during the fitting This ensures that the device will not affect hearing aids worn by others G When using an FM transmitter be aware that radio signals might also be picked up and overheard by other receivers 78 11 1 Local warranty Please ask the hearing care professional where you purchased your ComPilot about the terms of the local warranty 11 2 International warranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing
23. escribed in chapter 3 6 64 A summary of frequently asked questions and their answers Most probable cause Remedy During Bluetooth pairing my other device is prompting for a code what do have to enter m Ihe pairing code is required for the initial coupling of ComPilot with your Bluetooth device pairing m The ComPilot pairing code is 0000 four zeros hear intermittency during an audio transfer via ComPilot m Ihe Bluetooth device is too m Do not to exceed the far away or worn in a back maximum distance and keep pocket body shielding Bluetooth devices in front of you m ComPilot searches for known mAfter 2 minutes ComPilot devices for 2 minutes after will stop searching and the switching on intermittency will stop m A phone connected to other m When using your Bluetooth devices such as a PC may phone as music player not be able to continuously disconnect it from other stream music devices such as PCs The volume of the music is too loud or too quiet The volume of phone conversations is not comfortable too low or too high m Different audio sources have m lo change the volume of the different outputs phone or any other sound source to ComPilot use the volume control of that external device 65 Most probable cause Remedy have difficulties understanding the phone conversation in a noisy environment m Your hearing aid microphones are set too high during the call
24. g indication even when listening to other audio sources via cable Bluetooth or FM If you reject or terminate the call audio streaming will resume G It is not possible to change hearing aid programs using the Main button as long as any audio source is connected to the ComPilot G Most Bluetooth phones connect to the ComPilot as a phone and a music player at the same time If you want to listen to music you must start the music via your phone it cannot be started from the ComPilot 43 44 8 More detailed information Selecting one of multiple sources using the ComPilot With only one audio source e g from a Bluetooth transmitter each press of the Main button will pause or resume the audio source Multiple sound sources can be accessed sequentially by pressing the Main button After each press the ComPilot selects the next connected source in a fixed sequence m f a source is not connected the ComPilot will proceed to the next source m After the last connected source in the sequence streaming stops and your hearing aids will resume the previously active hearing aid program indicated by beeps m Fvery connected audio source has a fixed place in the sequence as shown in the picture Keep on briefly pressing the Main button until you reach your preferred audio source ComPilot will announce each active audio source as you go through the sequence VoiceAlerts Pause streaming
25. g the ComPilot l around the neck During calls your voice can only be picked up if the ComPilot is not covered by clothes Handheld remote control To use the ComPilot as a remote control only it can be held and fh operated in the hand The neckloop S must be removed in this case A Under clothing If you wear the ComPilot under clothing during phone calls the external Phonak NT microphone MC1 is needed optional acccessory 41 42 8 2 Managing multiple inputs to the ComPilot When an audio source is connected via the ComPilot your hearing aids will automatically switch to special programs Up to 4 automatic programs can be fine tuned by your hearing care professional It is possible to have multiple audio sources connected and in operation with the ComPilot m wo Bluetooth devices e g phone and TVLink S basestation m One audio input 3 5 mm audio plug m One FM receiver Speech messages VoiceAlerts and the Audio indicator light inform you about the different inputs For a summary of the Audio indicator color during streaming please see page 50 An audio source is considered as connected to the ComPilot if m he audio plug is inserted with or without audio signal m An FM receiver is inserted and receives a FM signal m A Bluetooth music source is streaming music or paused m A Bluetooth phone is paired and within reach G A phone call always has priority You will hear the ringin
26. hearing aid program 8 3 Resetting your ComPilot If for some reason the ComPilot becomes unresponsive 1 Slide the ComPilot power switch to the ON position 2 Press and hold the C23 9 and button simultaneously for 2 seconds 3 Slide the ComPilot power switch to the OFF position 4 Wait for 5 seconds The ComPilot is now reset and will resume normal operation when switching ON again 000000000 000000000 000000000 00000000 D After resetting the Bluetooth pairings the configuration status and the grouping to the hearing aids are kept 47 8 4 Summary of indicator lights The indicator lights provide helpful information as follows Power indicator Charging Charged and full battery Solid Red a DB Solid green E Switching ON Switching OFF Battery above 20 Green 2 seconds m Red 2 seconds Oooow D Blink green ooo lt 20 battery remaining Short blink red o0 When switching the ComPilot OFF the Power indicator may blink red first while the ComPilot is properly disconnecting all Bluetooth devices f the neckloop is not connected to the ComPilot the battery level is only shown during startup charging and when a button is pressed 48 G After unplugging the neckloop the ComPilot enters power down mode after 2 minutes and the Power indicator goes off Only the remote control functions can be used while
27. identification on your ComPilot 69 Most probable cause Remedy During a phone call the other party reports difficulties hearing me m ComPilot microphone m Make sure the microphone openings may be covered openings are not covered by part of your body clothing or dirt and debris m ComPilot may not be worn m Do not turn ComPilot side correctly ways and make sure the neck loop plugs point towards your mouth as you speak m ComPilot may rub against m Reduce movement while you clothing speak or consider using the external microphone optional m Ihe surrounding noise may m Although ComPilot features be too loud noise reduction technologies too noisy environments should be avoided m Suggest to your callers that they increase the phone volume ComPilot is unresponsive or does not show any indicator when switching ON m ComPilot may be completely m Charge your ComPilot for at discharged least 1 hour mit may indicate a software m Unplug any connectors from problem ComPilot m Switch ComPilot OFF and ON again m Consider resetting ComPilot 70 Most probable cause Remedy The operating time of your ComPilot is reduced substantially m Ihe battery typically needs m Charge for at least 3 hours several charging cycles to the first time you charge achieve full performance ComPilot Please consult the datasheet mLet a new ComPilot discharge for the typical operating completely three times
28. ing it OFF and then ON The ComPilot Bluetooth func tionality will be automatically reactivated 3 Activate ComPilot by selecting it in the phone s Active device menu 4 Reduce the distance between ComPilot and the phone Most probable cause Remedy m ComPilot is not paired to the mFollow the pairing process in phone this guide m Ihe distance is too great m Wear ComPilot around your between ComPilot and the neck Keep distance to phone phone 5m 15ft The phone is ringing the Audio indicator is solid blue but there is no ringing signal through the hearing aids m ComPilot is out of range of m Wear ComPilot correctly the hearing aids around your neck with both neckloop plugs firmly plugged in m Phone is set to vibrate m Enable ring tone on phone m You are already having a m Hang up the first phone call phone call then a second then accept the second call call cannot be recognized My phone rings but the name of the caller is not being acoustically given m Ihe Caller identification m Please refer to the phone s feature is not available or not user guide to check the enabled on your phone availability of this feature m wo phones are connected to m If two phones are connected your ComPilot Caller identification is only available on the phone that was last paired to ComPilot m Caller identification may be m Please ask your hearing care switched off professional to enable Caller
29. interference that may cause undesired operation Notice 2 Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m increase the separation between the device and receiver m Connect the device into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help 83 XXXX 84 With the CE symbol Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93 42 EEC as well as
30. itched mSwitch off phone key tones on via your phone menu hear my phone s key press tones in my hearing aids m Ihe key press tones may be enabled on your phone m Deactivate key press and confirmation tones on your phone Please refer to the phone s user guide Every time switch on my phone the music player starts m For some phones this is m Some phones can be normal behavior and not configured not to start the initiated by ComPilot music player automatically m Stop the music player via phone menu after the phone is connected 67 68 Most probable cause Remedy Every time get in my car the ComPilot connection to my phone shows unexpected behavior m Ihe car Bluetooth system m Consider disconnecting the car connects to your phone system from your phone accepted the incoming phone call but cannot hear the call in my hearing aids m Some phones when accepting m Always accept the call the call through the phone by pressing the ComPilot button don t use ComPilot Main button The phone is ringing but the Audio indicator is not solid blue and there is no ringing signal through the hearing aids m Bluetooth is disabled in the m Ensure Bluetooth is enabled phone according to your phone s user guide m ComPilot and your phone are m1 Disable the Bluetooth not connected to each other functionality in your phone and turn it on again 2 Restart ComPilot by switch
31. l wireless hearing aids Please ask your hearing care professional for more information G Before the remote control functionality can be used your hearing care professional must enable the remote control There are two ways to use the ComPilot as remote control m he neckloop is plugged in with both ends and the ComPilot must be worn around your neck The remote control function is available as long as you are not streaming audio 34 m he neckloop is completely un plugged and ComPilot is operated at arm s length No streaming is possible in this configuration Make sure the ComPilot is switched ON Volume change FlexControl optional FlexControl helps you optimize clarity and comfort for different listening situations optional on selected hearing aids Press the E9 C9 volume button on the ComPilot to adjust m Press C3 to increase m Press C3 to decrease 35 36 6 Using the ComPilot as a remote control Program change Use the Main button to change hearing aid listening programs Changing hearing aid programs is only possible if no streaming is in progress Push the Home 3 button to return to the startup hearing aid program and volume levels of your hearing aids Press and hold the Home button gt 2 sec to select a favorite program configured by the hearing care professional The first program sent after switching ON the ComPilot is the first program after
32. mbol 2 may appear on the main screen of your phone G The connection between your ComPilot and your phone will be maintained as long as the two devices remain on and are within range of each other If either device is switched off or moves out of range you may need to repeat the connection procedure i Some phones may perform the connection procedure automatically after pairing We recommend selecting Yes when prompted to allow this device to connect automatically once the pairing is completed Please consult your phone s user guide in the case where a manual connection is necessary 59 60 Pairing with other external Bluetooth devices If you want to use your ComPilot to listen to music from your stereo system you may use an external Bluetooth transmitter The ComPilot can also be used with a Bluetooth enabled landline phone G The pairing procedure for other Bluetooth devices is controlled by the device with which you are attempting to pair The procedure for pairing may vary for each device Please refer to the device s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described below Turn ON both your ComPilot and the other device Place them next to each other Set your device into Bluetooth pairing mode Initiate the pairing process on your ComPilot by simultaneously pressing the and buttons for 2 seconds until the Audio indicator is rapidly bli
33. nking blue P UNa 5 Your ComPilot will remain in the pairing mode for two minutes or until the pairing is completed 6 If a passcode is required enter 0000 four zeros After pairing wait until the devices have completed connection Confirmation of successful connection is indicated on the ComPilot by the Audio indicator shortly blinking blue A double blink indicates that two devices are connected to ComPilot Deleting the pairing of Bluetooth devices If you encounter issues with one of the paired devices or if a device stops connecting to your ComPilot you may consider deleting the pairing of devices to the ComPilot 1 Turn ON your ComPilot 2 Press and hold the and buttons for 10 seconds until the blue rapid blinking Audio indicator stops 61 9 More detailed inf Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device You will need to perform the pairing process again if you wish to reconnect 8 7 Caller identification spoken caller names The ComPilot is able to tell you the name of the caller If your phone supports Phone Book Access PBA or Phone Book Access Profile PBAP the ComPilot will try to access information about the caller every time the phone rings As the phone rings the displayed information is transferred to the ComPilot and spoken through your mil im hearing aids as follows m he stored name in your phone
34. old the Main button on your ComPilot for about two seconds until the ringtone stops Using your phone to reject the call will have the same effect Pressing the Home button will terminate the call and the hearing aids will switch to the startup program Your hearing care professional may configure the following additional features on ComPilot They will be assigned to a long press 2 seconds of the Main D or the Connect button G Your phone must support these features Please consult the phone user manual for details 1 Redial last number A long press of the assigned button will redial the last dialed number 30 2 Voice dial A long press of the assigned button will start the voice dial which allows you to speak the person s name instead of typing the number D When using two phones at the same time Multi Point only the last paired phone can be used for voice dial 3 Hold call While in a phone conversation a long press of the assigned button will put the call on hold The caller stays on the line but there is no audio transfer and the hearing aids switch to the previous hearing program Use this mode to have a side conversation with a person next to you without transmitting the conversation to the person on the phone 4 Transfer call A long press of the assigned button will transfer the call to the phone This allows you to hand your phone to another person Your hearing aids will switch back to
35. ormation and explanation of symbols 56 63 65 73 73 75 78 79 81 84 Your new ComPilot is a Swiss premium quality product developed by Phonak one of the world s leading companies in hearing technology The ComPilot provides remote control functions to adjust your hearing aid for increased listening comfort It also connects your hearing aids wirelessly to other communication and audio devices Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers If you have any questions please consult your hearing care professional Phonak life is on www phonak com x LS gt Com The Phonak ComPilot connects all Phonak wireless hearing aids wirelessly to Bluetooth enabled phones and devices or MP3 players for speech or stereo music The ComPilot is also compatible with Phonak s range of FM receivers via Europlug input The remote control gives you access to important control elements for most of the Phonak wireless hearing instruments A list of compatible hearing aids can be found at http www phonak com compilot G Please note that your hearing care professional must configure your ComPilot before it can be used as a remote control for your hearing aids Audio streaming however is possible at any time Bluetooth is a registered trademark owned by the Bluetooth SIG Inc 2 1 Legend Buttons Main Volume S Home
36. ringing phone is ignored while phoning 27 28 5 3 Making phone calls J Make sure the ComPilot and 3 your phone are connected ws through Bluetooth as described on page 56 A Use the phone keypad to a enter the number and press 9 the phone dialing button When connected you will hear the dialing tone through your hearing aid after approximately 3 seconds Using cordless phones DECT or older phones with Headset profile only If your phone only supports the Headset profile HSP the connection must be initiated manually for outgoing calls This often applies to cordless home phones DECT standard For these phones the Audio indicator might not blink blue even if the phone was paired before 1 Type the number you want to dial on your phone or select it from the phone book 2 Briefly press the Connect C23 button then wait 5 seconds 3 The dialing process will automatically start and the Audio indicator will turn solid blue You may hear a confirmation beep through your hearing aids 5 4 Ending a call To end a phone call via your ComPilot briefly press the Main button The call will terminate and your hearing aids will return to the previously active program or audio source such as the audio jack input You can also end a call by operating your phone instead of your ComPilot 29 5 5 Advanced phone options Rejecting a call If you prefer not to answer an incoming call press and h
37. s phonebook In the example you will hear Mike Office m Ihe number if the name is not known a 3 Office To make sure the pronunciation is correct your hearing care professional can configure the language settings of your ComPilot The phonebook is not downloaded to the ComPilot This way ComPilot can also support the use of different phones Please consult your phone s user guide or the phone dealer to check whether this feature is supported by your phone 8 8 VoiceAlerts spoken ComPilot status VoiceAlerts inform you about the different operation modes and status of the ComPilot using text to speech Your hearing care professional can configure the language setting as well as the speech levels m Warnings only Spoken information about a low ComPilot battery and during the Bluetooth pairing process 63 m Standard Additional information about switching ComPilot ON or OFF start or end charging during streaming input channel confirmation and FM announcements m Detailed Additional information about start or end of charging even if no streaming source is active external microphone connection Bluetooth device connect or disconnect and transfer or hold a call D A new ComPilot is always delivered with English speech messages VoiceAlerts on speech level Standard G Caller identification is independent of the speech level G Adjust the VoiceAlert volume level by setting the demo sound as d
38. th visit www bluetooth org 51 52 What Bluetooth devices can use with my ComPilot Bluetooth First check whether the device you wish to use is Bluetooth enabled Look for the following symbol on the device or in its user guide Second the possible applications on a Bluetooth enabled device are defined by profiles The device you wish to use with your ComPilot must support the appropriate Bluetooth profiles These differ depending on what you want to do with your ComPilot m lo receive phone calls your phone must support either the Head Set or Hands Free profile HSP HFP m o listen to stereo music from your phone or PC it must support the A2DP Stereo Headset profile m The Phone Book Access Profile PBAP is an indicator whether Caller identification will work or not Look for this information in your phone s user guide or via the compatibility guide at http www phonak com compilot Bluetooth device compatibility If a problem occurs in the connection between your device and the ComPilot or if you are unsure about your device s Bluetooth capabilities please consult your device s user guide or ask your dealer Bluetooth operating range Your ComPilot supports Bluetooth Class 2 operation up to a range of 10 meters 30ft When used with the TVLink S basestation for watching TV the operation range is up to 30 meters 90 ft Line of sight between your ComPilot and other devices is not required
39. the previous hearing program 31 32 5 Using the ComPilot for phone calls After holding or transferring a call either a short press of the Main or another long press of the assigned button transfers the call back to the ComPilot and the call is resumed through your hearing aids 5 6 Using the external microphone Use the optional external lapel microphone MC1 if you wear the ComPilot underneath clothing during a phone call 1 Plug the 3 5 mm microphone plug into the audio input of the ComPilot Hereby the internal ComPilot microphones are completely disabled 2 Use the clip to place the omnidirectional microphone as close to your mouth as possible 3 Put the neckloop around your neck and switch the ComPilot ON Jackets etc will not negatively influence the wireless link to your hearing aids 5 7 Locking the main button To prevent the Main button being accidentally pressed Briefly press the Connect and Home button simultaneously to lock or unlock the Main button When the Main button is locked pressing it will have no effect All other buttons are unaffected Accepting an incoming call is still possible D The Power indicator will tripple flash red if the Main button is pressed during locked state 33 Important The remote control functionality of the ComPilot is only available for wireless Spice Generation Spice and Quest hearing aids The streaming functionality is available for al
40. tor starts to rapidly blink blue 7 E a ww 3 Start the pairing process on the Bluetooth device e g phone within 1 minute according to the devices user guide and use code 0000 when prompted 4 After successful pairing the Audio indicator will stop rapidly blinking blue G The pairing process does not require the neckloop to be plugged in For streaming and Bluetooth connection the neckloop is mandatory G When pairing to a cellular phone we recommend disabling the phone key tones and SMS alerts 3 5 Wearing the ComPilot correctly Before any phone music or TV streaming can take place the ComPilot must be switched ON and worn correctly as shown below 1 Put the neckloop around your neck easily done when unplugging one neckloop plug 2 Make sure both plugs are well connected in the neckloop sockets 3 Switch the ComPilot ON G For streaming the neckloop must always be plugged in When unplugged the ComPilot will go into sleep mode after two minutes The Power and Audio indicators will stop blinking and all active Bluetooth connections are terminated to save power Plug the neckloop in again to activate the streaming 3 6 Testing sound via the ComPilot 1 Wear the ComPilot correctly and switch it ON 2 Press and hold the Connect and Main buttons simultaneously for 2 seconds until the Audio indicator turns violet The hearing aids will switch to the streaming mode
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