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VoIP PBX Systems

1. 38 N Number presentation 44 Customer defined telephone numb6et 2s aor 45 Inbound ssas h aeeeptatie eant 46 OUTDOUNG site eene 44 Number suppression 45 87 Index P Parallel call 39 Parking zone ss 48 PBX time see 64 PINS eee 9 Port configuration 13 25 Preferred exchange line 67 Private calls esses 56 Profiles oen 10 Project assignment 55 Properties sees 10 R Reception telephone hotel 84 Relay settings ssssuss 27 Reservation B channel 67 Ringer delay ssse 15 Ringer rhythms 26 Ringing sequence 60 Robinson numbers 80 Room monitoring 70 Room telephones 85 S Secretary functions 47 Security advice oo ee 6 Security functions 68 Senior call hotline 69 Short code dialling authorization 73 Soft Call e 83 Soft LCR 4 0
2. 54 Hotel function sees 86 Call data recording 53 Call deblocker INDOUNG ia tt 80 Outbound see 72 Call distribution 18 35 Delayed eene 15 DON rp 26 36 Call forwarding Group S rias 37 MSN DDL eter tres 38 Subscriber s esses 36 Call parking essess 48 Call restrictor Inbound essen 80 Outbound eene 72 Call Through se 58 Call transfer oo ee 42 Call waiting 40 Callback on Busy 2 42 Callback on no Reply CONR arena 43 Central caller list for groups 63 Central reception telephone waiting field 49 Charge meter pulse 78 CLIP eae ak eaten eer Aine es da 44 CLIP no screening 45 CLIR ironico ar 45 COL Putin E 46 COMIS acson a 53 Conference eerren 41 Configuration Manual 11 Configuration manual 11 Configuration switching 64 Connecting devices 27 Cost control o e 71 CTI LAN TAPI see 81 D Delayed ringer 15 Do not Disturb 00 0 0 ee 80 Door call distribution
3. COMset Internal numbers Subscriber scr gt Properties gt Configure Exchange line settings COMset gt Internal numbers Groups gt Properties Configure Exchange line settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Exchange line authorization can be set for each subscriber group separately COMset gt Internal numbers Subscriber scr or COMset gt Internal numbers Groups Properties Configure Exchange line settings For one subscriber the settings for work and private calls can be configured separately The following settings are available e International All national and international telephone numbers can be dialled e National All national telephone numbers can be dialled e City All telephone numbers without an area code can be dialled e Inbound only with emergency call authorization Emergency calls can be dialled and inbound calls can be accepted e Internal only with emergency call authorization Emergency calls can be dialled but no inbound calls can be accepted e Internal only no emergency calls No external calls can be made e Exchange line dependent The exchange line authorization must be set under Expert for each external connection separately A single connection in this definition is An analogue connection fixe
4. 36 Door terminal call distribution 26 E Emergency numbers 68 Priority circuit Exchange line authorization 71 External PIN o oo eee 9 F Features Description seseesssessesess Translation table Firmware update G Group call forwarding 37 Groups central caller list 63 functiolis ree tr roble 59 ptofllas aii 10 properties eene 10 ringing sequence eese 60 Subscribers assigning 15 GSM gateway routing 76 GSM routing sees 76 H Handsfree operation 57 Hotel functions sssss 84 Initial start up PBX 22 InterCom viii 57 Introduction oooooocccccccncococcnncccnnananono 6 K Knocking eese 40 L LAN TAPI nte tese 81 LCR Soft LCR 4 0 eee 78 Soft LCR easy esses 77 Least Cost Routing SOItECR 4 0 iii ren 78 Soft LCR easy sese 77 Log into group eessee 59 Log out from group 59 M Mobile phone communication GSM routing 76 Module configuration 12 24 MSN DDI call forwarding
5. CF on Busy and CF on no Reply and CF if all sub scribers are logged out A different forwarding target may be config ured for each of the four call forwarding types If CF on Busy CF on no Reply and CF if all subscribers are logged out are active at the same time all three variants work Depending on which case occurs whether the line is busy or nobody takes the call or all subscribers are logged out the call is forwarded to one or more destination numbers If CF immediately is also activated for CF on Busy and or CF on no Reply only CF immediately works this means that all the calls are forwarded to the forwarding destination for CF immediately The other variants are ignored but still activated As soon as CF immedi ately is switched off the other variants that are still switched on are active again HW requirements E Version 2 0 PBX SW requirements Dongle release cii COMsetb Internal numbers Subscriber scr gt Properties Configure Authori zations Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Call Forwarding COMset General settings gt General For explanations concerning the table see page 34 Configuration of the Feature Individual group call forwarding can be activated and an access number set up for each group external calls can be restr
6. sess 78 Soft LCR easy ss 77 Speaker announcement 57 Sub admin PIN 9 Subscriber call forwarding 36 Subscriber profiles 10 Subscriber properties 10 Symbols rete eden 2 System time setting 64 T Team functions sss 59 Telephone numbers entering 16 Analogue connection Internal telephone numbers Point to Multipoint connection Point to Point connection Three party conference 41 Timer driven switch functions 64 88 Transfer TSM module usss 23 Alarm connection ussssss 28 Door terminal call distribution 26 Relay settings sussse 27 U Update functions 66 User PIN re reps 9 V VIP numbers oaeee 80 Voice over IP VoIP 74 VoIP routing 0 0 0 cece 76 W Waiting field sss 49 Waiting loop oes Wake up functions Web server Operating instructions 8 Web server operating instructions 8 Jeded paj9 981 9500 1ueuiuoJiAue ay jo exes ay 404 80 L
7. For more then 8 LCR subscribers a release is necessary in increments of 8 Dongle release COMset gt External numbers Analogue connections Telephone numbers COMset gt External numbers PTMP connections gt MSNs COMset gt External numbers PTP con nections gt PBX base numbers trunk bun dles COMset gt Functions Call Through Routing LCR subscriber Routing LCR procedure Routing Soft LCR easy Setup Administration Dongle releases Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Activate the function using the required activation code Administra tion gt Dongle releases Select the LCR procedure Soft LCR easy Routing LCR proce dure Depending on the number of LCR subscribers released in the dongle telephones must be selected that should use automatic Least Cost Routing Routing LCR subscriber Soft LCR easy must be installed activated and configured Routing gt Soft LCR easy Setup During this procedure at least one update chargeable is necessary If a GSM gateway is connected or the network provider does not sup port LCR you can activate LCR for each individual external connec tion separately COMset External numbers Analogue connec tions Telephone numbers gt PTP connections PBX base numbers trunk bundles and PTMP connections gt MSNs A sin
8. If CF on Busy and CF on no Reply are activated at the same time both variants are used Depending on the situation if the telephone is busy or if nobody takes the call the call is forwarded to one or more destination numbers If CF unconditional is activated in addition to CF on Busy and or CF on no Reply only CF unconditional is used this means that all the calls are forwarded to the CF unconditional destination In this case the other forwarding settings are ignored but are still active in the background As soon as CF unconditional is switched off the other active forwarding settings are used again HW requirements audis SW requirements Version 2 0 PBX Dongle release COMset gt Internal numbers Subscriber scr gt Properties gt Configure User set tings COMset gt Internal numbers Subscriber scr gt Properties Configure gt Authori zations COMset gt Internal numbers Subscriber scr gt Properties Configure Signali zation by tones COMset General settings General Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Individual subscriber call forwarding can be activated and an access number set up for each subscriber external calls can be restricted COMset Internal numbers Subscriber scr Properties gt Configure User settings
9. With this function you are called back automatically when a busy subscriber is available again When using this feature the callers telephone receives a signal when the partner called is available again If the caller hears the busy tone after dialling the number he can acti vate the CCBS service by dialling a digit sequence or using the call back key The callback request remains active at the central office for 45 minutes If the partner called hangs up the receiver within this time frame the callback starts and the caller s telephone rings Picking up the receiver establishes the connection to the target and deletes the callback request in the central office If the callback is already unnecessary it may be actively deleted in the central office It is also possible to start a callback on Busy for calls to internal tele phones The callback request is not stored in the central office but in the PBX no time limit HW requirements pow SW requirements Version 2 0 PBX Dongle release co Configuration via Setting via COMset gt General settings CLIP texts For explanations concerning the table see page 34 Configuration of the Feature This feature does not need to be configured via the web interface On system telephones the callback is shown in the display while ringing The text displayed may be changed under COMset gt General settings CLIP texts Use Check of Featu
10. Call Forwarding MSN call forwarding may be configured under COMset gt External numbers PTMP connections Call Forwarding Call forwarding for analogue telephone numbers may be configured under COMsetb External numbers Analogue connections Call Forwarding You can set each port so that call forwarding may be configured by the network provider instead of using the PBX second B channel COMset gt External numbers Call Forwarding Configuration via the user s telephone stays the same It is possible that the config uration may take more time time to acknowledgement The delay time configured for the call forwarding on no Reply via the PBX 2nd call channel may be changed per port COMset gt External numbers gt Call Forwarding The delay time for MSN DDI call forwarding configured in the central office is fixed to 20 seconds The default configuration for MSN and DDI call forwarding via the PBX 2nd call channel is the B channel on the same port e g because the charges for different Sy ports are assigned to different persons Since the probability is higher that call forwarding may not be executed due to a busy B channel you can change this setting dependent on the port and authorize any B channel COMset gt External numbers PTP connections Call Forwarding and gt PTMP connections Call Forwarding The routing can also be done depending on the destinat
11. If no special connection has been selected for door external calls door external call forwarding routing is done dependent on the des tination number COMset Door switching music module Call distributions If no preferred exchange line for Call Through calls has been selected in the special exchange line settings routing is done dependent on the destination number COMset Functions Call Through If routing has been activated for call forwarding for external numbers routing is done dependent on the destination number COMset gt External numbers gt Call Forwarding Routing is done dependent on the destination number for subscriber and group call forwarding The CSV import into the table of exception telephone numbers is restricted to the telephone numbers and the name All fixed line net work connections under first dialling or send busy for the second and third dialling is entered for the imported telephone numbers This must be manually adapted later When dialling a local telephone number on the Call Through list tel ephone number without a prefix over VoIP and GSM connections the local prefix registered under COMset E External numbers gt Location is automatically added to the front of the telephone number Do not enter the telephone numbers for software updates system tel ephone or similar numbers in the table of exception telephone number You must deactivate LCR for an external
12. On system telephones the callback is shown on the display while ringing The text displayed may be changed under COMset gt General settings CLIP texts Use Check of Features 1 Call a subscriber 2 Do not pick up the call on the telephone called 3 Activate callback with the function key acknowledgement tone 4 Replace the receiver 5 Pick up the receiver of the telephone called and hang it up again 6 The telephone that has activated the callback rings Dependency Limitations The technical requirements for a callback must be met e g with some of the network providers callback to a PBX is not possible on a Point to Point connection If an analogue connection or a VoIP account was used for the external call no callback is possible For this function the network provider must release the telephone service Completion of Calls on No Reply CCNR feature If you do not hear an acknowledgement tone the callback request was refused by the public exchange In case of a callback if you do not pick up the receiver in time after you have been called for 15 seconds the callback is also cancelled A callback is attempted by the public exchange for up to 45 minutes If the person called has not made a call by then the callback is deleted automatically An internal callback is not time limited Features Function and Configuration Alternation Conference Connect Callback 43 Features Function
13. gt Holidays COMset Door switching music module gt Relay settings COMset Door switching music module gt Call distributions For explanations concerning the table see page 34 Configuration of the Feature Create the required number of configurations and assign each con figuration a name as well as an identification number COMset gt Configurations Create configurations Now configure the individual configurations as described in the fol lowing To simplify the procedure you can copy the settings of the first configuration to the others first COMset Configurations Copy configurations To assign configuration dependent features to the individual sub scribers first configure the necessary subscriber profiles COMset gt Internal numbers Subscriber scr Profiles Configuration Then assign the subscriber profile to the existing configurations COMset gt Internal numbers Subscriber scr Profile assign ment To assign configuration dependent features to the individual groups configure the necessary group profiles COMset Internal numbers gt Groups gt Profiles gt Configuration Then assign the group profile to the existing configurations COMsetb Internal numbers Groups gt Profile assignment To assign external calls to the internal subscribers groups and receptions depending on the configuration configure external call distribution including the fallbac
14. 4 Make this call Dependency Limitations Only the telephone numbers on an ISDN connection can be used as external telephone numbers for using the Call Through function Features Function and Configuration Group Team Functions Group Team Functions Assign Log in Log out In addition to internal subscribers the PBX is able to manage 32 groups with up to 20 members each Internal subscribers can be a member of more than one group These groups can be used to reach e g the internal subscribers of certain departments teams support marketing sales Your membership in a group does not mean that you are always called when your group is called If you do not want to be reachable for a certain time via the group number but only as an individual sub scriber you are able to log out of this group Group members can be active and passive This function can be important for members of service lines or call centres who do not want to be available for their customers around the clock Group func tionality is not available for a subscriber for the time he is logged out There are three different modes to log in e Inbound outbound e Inbound only e Outbound only A subscriber that is member of several groups can only be logged in outbound in one single group at a time In this case if he would also like to receive the calls for the other groups he can log into them as inbound This puts him in the call distribution o
15. COMset gt Internal numbers Subscriber Setting via scr Properties Configure gt User set tings For explanations concerning the table see page 34 Configuration of the Feature For each subscriber knocking must be activate deactivated and the knocking type selected separately COMset Internal numbers Subscriber scr Properties Configure User settings Use Check of Features 1 Make a call e g between two internal telephones 2 Call one of the telephones externally 3 Audible knocking should be heard on the telephone called depending on the telephone the caller knocking is shown on the display 4 Take the caller with R1 first call is disconnected or Take the caller with R2 first call is put on hold or Reject the caller with RO first call continues or Select the requested function from the system telephone menu see the manual for the system telephone Dependency Limitations On some ISDN telephones knocking needs to be activated sepa rately for the telephone itself see the manual for the telephone On the system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus the user can activate deactivate knocking via the menu Alarm call knocking cannot be deactivated If the call knocking is an alarm call the current call is disconnected when accepting the alarm call If a query call is being made when another call knocks at least one of the two calls must be
16. Configuration of the Feature Activate the function using the required activation code Administra tion gt Dongle releases Select the LCR procedure Soft LCR 4 0 Routing LCR procedure Depending on the number of LCR subscribers released in the dongle telephones must be selected that use automatic Least Cost Routing Routing LCR subscriber Using a special charge calculator for example Telefonsparbuch de you can calculate an LCR configuration and import it into the PBX Routing gt Soft LCR 4 0 Import data backup In order to set the LCR configuration yourself or to make subsequent changes configure the following settings Enter all the call by call providers that you would like to use in the associated table by prefix and name Routing gt Soft LCR 4 0 gt Provider Define up to 60 networks e g local VolP mobile phone and inter national networks in which you collect certain prefixes and prefix code areas Routing gt Soft LCR 4 0 Networks You can calculate the local area national and international networks yourself in advance based on your own prefix Routing b Soft LCR 4 0 gt Import data backup A separate LCR table is created for every registered network from which you can select the main provider you want and up to two fall back providers depending on the day and the time Routing Soft LCR 4 0 gt LCR tables If only the main provider should be used a busy signal ca
17. Telephone numbers provided by the net work provider MSNs 4712 4713 4714 sion range DDIs 0 50 Analogue Connection x x Telephone number pro mmm vided by the network provider 9200700 External analogue port on the COMpact POTS module Location Germany Country prefix 0049 Cremlingen Local prefix 05306 Analogue answering machine Voicemail Center 461 2 Internal 20 External 4714 External extension 4711 20 NT with Point to Point Connection PBX base number provided by the network provider 4711 with exten External S ports on the COMpact 2ISDN module COMpact 5020 VoIP COMpact 2ISDN module COMpact POTS module VoIP account with the VoIP provider sipgate Account number 80 Data provided by the provider User name xxxyyy Password yxz123 Internet telephone number 987654321 DSL router connects the network with the DSL connection Ethernet interface PC PC System telephone COMfort 1200 Internal 32 External 4712 Internal a b ports On the mainboard Analogue telephone COMfort 300 Internal 21 External 4712 Analogue fax machine Internal 22 External 4713 and 9200700 External extension 4711 22 Analogue DECT telephone r COMfortel DECT 650C Internal 99 External 9200700 External extension none
18. from until Only after clicking Execute will the name port and device type be available for entries As opposed to an Sy port only one telephone can be con nected to an a b port Internal subscribers were already created during the con figuration with the configuration assistant You can delete analog subscribers which are no longer needed on this page Under Action configure Delete and select the subscribers to be deleted from the left column Then click the Execute button 14 Creating Internal Groups Create the internal groups required To do this open the page displayed in the fig ure to the right In the Telephone Number column under from enter a telephone number for the group Under Name enter a suitable name with a maximum of 16 characters Then click the Execute button to apply the settings to the PBX Configure the settings for all additional groups required Ss Note entries Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name be available for The figure shows you the following page with the settings for Example 1 on page 11 COMset gt Internal numbers Groups Telephone numbers Group numbers Group numbers 1 32 Telephone number N
19. many Symbols used in this Manual A Warning Attention b Important gt Advice This is a warning symbol to prevent damage to persons by dangerous electric voltage This is a warning symbol to prevent property damage This symbol marks possible misapplication or circum stances that may cause functional restrictions or interfer ences This symbol signals additional advice and tips Table of Contents Introduction Important Information s 6 Security Advice ii d o M CEU RR Rain Raed inti AL Mae nC UE 6 Translation Table of the Features j 00g ated ale eiie opere ipee PERDER 7 Instructions for Operating the Configuration Manager s sss nnne nente tenente tenete 8 Authorization Assignment 15 LN DR HL Eg doe gei ia ge oe Ege eee e De pe oe tet 9 Authorization Levels for Accessing the Web Interface nro cnn 9 Authorization Levels for Operation via Telephone entente tenente tenete treten eter enter retener nns 9 External Access to the RBA er ere tad 9 Profiles and PropertiBs 2 xoa eoe t teet A ce rede eee te 10 Configuration Manual mate pbi Aa 11 Example 1 Basic Configuration with Internal Subscribers and Call Distribution sse 11 Logging into the Web Interface dore ede ne req e te re p IA Re e NER cated d X D pe pe e Rs 12 Hardware Cotrifiguratlon 5 0 eM ri ERREUR ERE EUER EHE 12 Port Contigurationw cU A d e tec e pac da cr Ee c
20. Access authorizations Use Check of Features 1 Configure Soft Call 2 Log into the web interface as a user with the user s internal tele phone number and the user s PIN 3 Under COMtools Telephone book Soft Call enter an external telephone number without the exchange line access number and click the Execute button 4 The telephone number is dialled by the associated internal tele phone Dependency Limitations In the telephone book Soft Call will be started via mouse click on the receiver symbol in the column External number The external number is the target number In the call charge data list Soft Call will be started via mouse click on the receiver symbol in the column External partner The telephone number is the target number The column External partner must be activated for the call charge data list on page COMlist Print options 83 Features Function and Configuration Hotel Functions for Reception and Room Telephones only COMpact 5020 VoIP Hotel Functions for Reception and Room Telephones only COMpact 5020 VoIP Hotel Reception Telephone The hotel reception telephone enables various control and informa tion functions over display and LEDs on the Xtension module An additional PC is not necessary at the reception in many cases Guest check in and check out are controlled directly over the telephone menu There are various functions available for the room in question duri
21. For a single subscriber the configuration can be made separately for business and private calls A common call deblocker can be selected for the Call Through users in the special exchange line settings for Call Through only COMset gt Functions Call Through which can be activated per user COMtools Telephone book Call Through user Use Check of Features 1 Enter a number into a call restrictor and activate it for a telephone 2 Pick up the receiver on the corresponding telephone and dial the number entered into the call restrictor You hear the busy tone Short code dialling Authorization To extend the dialling options of a restricted exchange line authoriza tion with specific numbers you can add short code dialling authoriza tion to the exchange line authorizations In this way special numbers can be released for dialling With short code dialling authorization all short code numbers can be dialled independently of the exchange line authorization HW requirements iz uu Version 2 0 PBX SW requirements Dongle release cic COMset Internal numbers Subscriber scr gt Properties gt Configure gt Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Exchange line settings COMtools Telephone book gt Telephone numbers For explanations concerning the table see page 34 Configuration of the
22. Individual users can be restricted from being able to arbitrarily config ure subscriber call forwarding to an external number COMset gt Internal numbers Subscriber scr gt Properties Configure Authorizations The Call forwarding on busy no reply waiting time can be changed This applies to subscriber and group call forwarding COMset gt General settings General The fallback on busy function can be turned on for the subscriber call forwarding on busy function If the busy subscriber hangs up the already forwarded call falls back to him again in as much as the call has not yet been picked up COMset General settings General A special dial tone can be activated to remind the user about for example configured subscriber call forwarding or Do not Disturb COMset Internal numbers Subscriber scr Properties Configure Signalization by tones Use Check of Features 1 Configure subscriber call forwarding 2 Call the forwarded telephone 3 Depending on the type of call forwarding activated the call arrives at the target configured 4 A forwarded system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus shows CF immediately on the display 5 A forwarded subscriber is indicated by a yellow glowing LED on the busy indicator light area on system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus Dependency Limitations Subscriber call forward
23. Relay mode configuration dependent xl Activate if configuration Business hours active is v Activate if configuration Night weekend active is i Activate if configuration Holiday active is ri Identification number for this relay min 2 digits max 4 digits 303 Name for the identification number Action Accept gt Execute Switching relay 33 Features Function and Configuration This chapter describes individual features on the PBX It includes information about hardware and software requirements configura tion and how to use the features The table near every feature con tains the following information HW requirements If a special module e g COMpact TSM module a system telephone or special accessory e g a speaker is necessary it is listed here Telephones and external connections as well as the necessary a b S and Upp mod ules are not listed here SW requirements The required PBX firmware version for the function described is indicated here If a system telephone is necessary for the operation of the function the firmware ver sion of the system telephone as well as the version of the required PC software are listed here The version listed may be necessary for using the function or a partial aspect of it Dongle release If the release of a special function is neces sary it will be listed here The general subscriber release necessary for all functions is not l
24. SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMlist gt Print options COMIlistb Call data charges Acquisition For explanations concerning the table see page 34 Configuration of the Feature Activate the permanent call data display COMlist Call data charges Acquisition Select the printer to be used COMlist Call data charges gt Acquisition Format the printout by selecting whether you want to separate the data using one of the following symbols semicolon space tabulator or if you want to print the data as a table with a fixed column width COMIist Call data charges Acquisition The data in the display which are separated by a symbol are printed out in the correct length For a printout with a fixed column width this length is specified by the maximum length of the column title If the data contained are shorter than the specified column width the remaining column area is filled with spaces For long data strings telephone numbers the number of characters above the specified length are cut off from the left The defined column widths are as follows Consec No 5 characters 1 space Date 8 characters 1 space Time 8 characters 1 space Duration 8 characters 1 space LCR number 5 characters 1 space External partner External name Subscriber No Invoice Subscriber name for invoice Subscriber No real Subscriber name real Connection
25. Short code numbers Emergency numbers Double assigning a number is not possible On the page COMset gt Internal numbers Telephone numbering plan you can get an overview of the internal telephone numbers already assigned at any time The telephone numbers can consist of two to four digits Using tele phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of telephone numbers with more digits For example if the telephone number 12 is assigned the telephone numbers 120 129 and 1200 1299 are no longer available For some functions only telephone numbers with a maximum of 3 digits can be assigned because the last digit is need for the function e g door terminal numbers telephone numbers for open call backs For more than 32 subscriber telephone numbers an additional acti vation is required For more information on this refer to the Installa tion Manual chapter Release Dongle Functions 13 Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution ISDN Subscribers Assign the internal telephone numbers from your telephone number plan to the internal Sy The figure shows you the following page with the settings for Example 1 on page 11 and Up ports COMset gt Internal numbers Subscriber scr Telephone numbers ISDN subscribers To do this open the page displayed in the fig ure to the right Subscriber R
26. functions affecting all the telephones must be configured First set the exchange line settings e g exchange line authorization pre ferred exchange line number presentation to apply to the telephone afterthe Transfer of Exchange Line Access You can configure spe cific exchange line settings or use the settings on the telephone granting the Transfer of an Exchange Line Access COMset gt General settings General In addition you can set whether it should be possible to activate a callback during the external call attempt and who will be charged for the external call The time frame for deleting the Transfer of an Exchange Line Access must be configured if no successful external call is made COMset General settings gt General Use Check of Features 1 Configure the function 2 Call the telephone authorized for Transfer of an Exchange Line Access from an internal telephone 3 Take the call on this telephone and press the key for Transfer of Exchange Line Access You hear the acknowledgement tone on both telephones 4 Hang up the receiver on both telephones 5 Start an external call on the telephone that has received the exchange line authorization Dependency Limitations The special profile Transfer of an Exchange Line Access cannot be assigned to a subscriber Waiting Field only COMpact 5020 VoIP This function creates a Waiting Field Callers can be parked in this waiting field eith
27. gle connection in this definition is An analogue connection A PTMP connection A single PTP connection A bundled PTP connection comprised of several Sg connections with the same PBX base numbers and the same DDI value range Furthermore you can set whether LCR for Call Through calls should be active for all Call Through users together COMset Functions gt Call Through 8 The program Soft LCR easy is a dialer program registered at the Bundesnetzagentur formerly RegTP for the added value service with the added value number MWD 0 90 09 00 00 561 The pro gram is used to update the Least Cost Routing table in the PBX to enable the automatic dialling of the most cost effective connection During installation only the configuration program Soft LCR easy is installed on the PC The MWD number is not dialled Only after ac tivation by the user is the MWD number dialled by the PBX This configuration program may also be used to configure the program to dial the MWD number in regular configurable periods to update the LCR tariff tables automatically To deactivate the program turn off the regular dial up of the MWD number by the configuration pro gram Soft LCR easy in the PBX In addition the configuration pro gram Soft LCR easy can be deinstalled in the program menu 78 Use Check of Features 1 Configure LCR and activate it for a telephone 2 Start an external call on the corresponding telephone 3 Check the cal
28. no provider COMset External numbers Voice over IP VoIP Accounts When you do this all the data remain intact you can activate the account later by selecting the provider again Then the registration procedure until all green indication dots appear must be repeated A telephone number presentation restriction for VoIP calls is possible but is not always supported by the providers In order for telephone numbers for incoming VoIP calls listed in the call data list to be used for callbacks they usually need to be con verted The rules for this can be configured for each VoIP provider separately COMset External telephone numbers Voice over IP VoIP Providers Configure In case of outbound calls via VoIP no callback CCBS or CCNR is possible In case of a flatrate without time limitation an automatic disconnect is made every 24 hours by the Internet service provider this termi nates any ongoing call at the time If no calls via VolP are possible although the registration of the account and perhaps a first call was successful this may be caused by a very short timeout caused by the firewall used Reduce the Interval for NAT keep alive for all used providers on the page COM set External numbers Voice over IP VoIP Provider 76 VoIP and GSM Routing Exception Telephone Num bers To make telephone calls easily and as cost effective as possible the PBX offers VoIP and GSM Routing via Vo
29. second address just in case the main DNS server is unavailable If the connected system telephones should also be updated activate the corresponding setting Administration Firmware update reboot The telephone number for the system telephone server is saved in the system telephones using the PC programme COMfortel Set For the regular automatic update a time interval every 12 weeks twice a year yearly must be selected Set the time for carrying out the update during a reasonable time frame so that normal telephone operation is not disrupted Administration Firmware update Reboot Finally activate of all the settings by clicking the Accept button Use Check of Features The time the last update attempt was made and the time the last suc cessful update took place are displayed under Update status on the page Administration Firmware update reboot Dependency Limitations The first update is carried out after the set interval in 12 weeks in six months or in a year If the existing firmware is not current you can also carry out an immediate firmware update via the update server Administration gt Firmware update reboot 66 During the distribution process Server Mode is shown on the dis play panel of the distributing system telephone It is not possible to use the system telephone during this process Aside from the charges resulting from the required telephone connec tion after first going to
30. see table This information needs to be entered when you log into the Web interface for internal and external access to the PBX All PINs in the PBX are unique that means that it is not possible to assign the same PIN twice in the PBX Important As the PINs can also be entered via telephone only digits are possible A PIN is always 6 digits long A PIN may not start with a zero Exception Admin PIN After entering the wrong PIN three times to access the Web interface there is a timeout of 60 seconds During this time no PIN entry is pos sible No PINs are pre defined in the default factory settings Administrator Admin The administrator can be the authorized dealer or the administrator of the PBX The administrator has access to the configuration manager without restrictions With this access he can configure the PBX completely but he can also release PBX functions with the PBX dongle This authorization level also allows changing the other PINs without know ing them as well as the assignment of access authorizations Sub administrator Sub admin A sub administrator up to four are possible is an internal supervisor This is the person that has the role of a local administrator at the loca tion of the PBX On the page Administration User PINs this func tional level can be assigned to four individual internal subscribers on the PBX Therefore a sub administrator is also a user at the same time and can also log
31. 422 Dial as Place a phone Internet or conference call C Phonecal E C IntemetCal E E IT Add number to speed dil ist SS Dependency Limitations Consult the vendor of the CTI software used e g OSITRON for all additional settings and installations on the server and clients The OSITRON CTI server software needs a server operation system e g Windows 2000 server or Windows 2003 server as a basis If you integrate the LAN TAPI into an existing network contact the responsible system administrator Intervening in an existing network may cause considerable malfunctions The TAPI driver configuration can later be changed via the Phone and Modem Options in the control panel Select the list entry Osi tron Auerswald COMmander Telefon Anbieter on the Advanced tab and click the Configure button Now you can change the IP address of the PBX as well as the port and the password for the net work connection of the TAPI server Phone and Modem Options Diaing Pues Modems Advanced OIf using a more recent version as of the Q3 2007 the OSITRON CTI server can also be installed on computers without a server op erating system Features Function and Configuration CTI Computer assisted Telephony After dialling a telephone number on the client PC the call is automat ically started handsfree operation on a system telephon
32. Analogue telephones Internal 24 29 External 4712 delayed External extension 4711 24 4711 29 External extension 4711 32 Internal Sg port On the mainboard Internal Upo port On the mainboard System telephone COMfort 1000 Internal 33 External 4712 External extension 4711 33 System telephone COMfortel 1500 Internal 30 External 4712 and 987654321 External extension 4711 0 11 Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution Logging into the Web Interface To be able to perform basic configuration the PBX and You must logged on as administrator in order to perform the configu by your computer must be correctly connected with each ration because initially only the administrator has the necessary important other rights After you have logged in you see a menu with a tree structure The settings for this are described in the Installation Man on the left side of the page You now have access to the entire system ual chapter Connecting Preparing of PC and PBX for the configuration The structure is similar to the directory structure on a Configuration Access and must be noted when the PBX hard drive where each folder can be described with a unique path is put into operation for the first time For reasons of simplicity this path information is shown above each Start the configuration manager Enter the user name admin and figure f
33. COMset External numbers PTP con nections Call distributions An individual subscriber or group may be selected for each telephone number entered for each DDI for each MSN and for each account COMset External numbers gt Call distributions If no internal number has been assigned to the number called by the external telephone you can configure a fallback number that takes the call immediately or after a delay COMset External numbers gt gt Call distributions Additional modem fax call distribution can be set up on analogue con nections COMset gt External telephone numbers Analogue con nections Call distribution The PBX then automatically accepts each external call on the analogue connection Using the dial tones it attempts to determine whether the incoming call is from a fax machine or a modem If the corresponding dial tones are identified within the detection time frame configured the call is forwarded to the modem fax machine Use Check of Features 1 Configure call distribution for an external number 2 Call the external number 3 Check if the correct subscriber is ringing 4 Check settings under COMset gt External numbers Overview 35 Features Function and Configuration Call Distribution and Reachability Dependency Limitations An external number may be assigned to a single subscriber or group If several subscribers ring simultaneously they are group
34. COMtools Wake up times General settings COMtools Music on Hold announce ments File selection gt Wake up announcements COMtools Music on Hold announce ments General settings For explanations concerning the table see page 34 Configuration of the Feature You can define how often a Wake up call is repeated per Wake up time In addition to this it is possible to configure the duration of the Wake up call and the gap between single Wake up calls The Wake up procedure ends earlier if a Wake up call has been acknowledged by taking the receiver off hook COMtools Wake up times gt General settings You can define how long one single Wake up call rings on the tele phone COMtools gt Wake up times General settings You can activate the Wake up call recording in the call data memory COMtools Wake up times General settings If an announcement should be played after accepting a Wake up call you can load up to three Wake up announcements as a wav file for mat 8 bit A Law 8 kHz mono into the PBX COMtools Music on Hold announcements File selection Wake up announcements If necessary adjust the volume of the announcement COMtools gt Music on Hold announcements General settings The use of the different Wake up announcements must be configured for the different times of the day COMset Configurations gt switching times You can configure Wake up call
35. Door call distribution door scr group external TSM modules Business hours I Night weekend Holiday Destination number Module Door bell button Exchange line selection internal or external with number presentation exchange line access number All ext C lines or internal Special 80 c no 0016099999 Door bell 1 Door bell DD 50 A 4711 0 50 NT 2 connection c VoIP account Slot 1c Account sipgate 1 Alarm input Action Accept gt Execute Then click the Execute button to apply the settings to the PBX account under Exchange line selection number presentation Relay Settings Configure Relay 3 as configuration depend ent To do this open the page displayed in the fig ure to the right Under Relay mode select the desired oper ational mode in this case configuration dependent from the list field Activate the configurations in which the relays should be activated Under Identification number for this relay select a 2 to 4 digit number Under Name for the identification number enter a suitable name with a maxi mum of 16 characters Then click the Execute button to apply the settings to the PBX The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Relay settings Slot 1B TSM Relay 3 Relay settings Slot 1C me Here you define the functions of the respective relays
36. E DERE DR TET e E eoa nn REG e E ites 53 Recording Gall Dalaz undecim nte n RIVER REED 53 Call Data Management via Web Interface COMIist sse tenente tenente tenerent entente teens nentes 53 Call Data Printout citass scars E 54 Online Name Search asc A t odd en Site an 54 Project Assignment AAA ee te dae ate ie dei AAA t WO REGE 55 Separating Private Calls from Business Calls tenente eterni entente tenerent terere nen in tens 56 Announcements via Speaker and System Telephone esses ener nnne nennen 57 Announcement Handsfree InterCom to Individual System Telephones ssssssseeeeenenerretenntn teens 57 Announcement Via Speaker RR 57 Save Money and Get Information Away from Home ssssssssssseeeeenenetenre entente entretenir enint 58 Call ThEOUQb 5i nir Prec eL ele mr rece RU e a tia ra baa ee nde rte REI Da ttes fer Hs cci oda 58 Group Team Functions 59 Assign Log iri Eog OUt 3 e dee deb e ee te LO Pep t tr te eee ht re e ee e a t as 59 Call Eorwarding for Groups 6 e terio Aer REPRE PRI Rail 59 Ringing Sequence zu De t A ee ERG re Rt Dee tae DR n ees 60 Central Caller Lists for GroupS RR 63 Timer and Wake u p Functions co enm eere ee TO een a E era ERO e EO ARN OR ET 64 Settingthe PBX Time soc eet Ee A reip be eii ER t Rae tate e TH ded 64 Timer driven Configuration Switching ssssssesssssseeene nene ri 64 Wak
37. Enter additional DDIs that deviate from the lin ear call distribution and select the associated internal telephone numbers Ss Note The figure shows you the following page with the settings for Example 1 on page 11 COMset External numbers PTP connections Call distributions Call distribution External Sub Grp Recept PTP connections In case of an activated linear call distribution an external call is routed to the internal telephone number subscriber group reception that corresponds to the dialled DDI if no other internal destination has been assigned here An external call to a DDI entered in the list will be routed to the selected internal telephone number If a DDI has not been registered in the call distribution the function Fallback wouldwork Konfig 1 Call distribution for PTP connection 4711 0 50 NT 2 zl Show PTMP connections show VoIP C Reject Fallback no Announcement before Answering zl no subscriber y immediately y Delayed fallback gt after CF delay time 0 seconds Y Linear call distribution external internal Iv DDI Internal no name VW D Subscriber 30 COMfortel 1500 y E ay F Action Accept v gt Execute Telephone numbers that diverge from the linear call distri bution must be found in the DDI range entered For more information on this subject refer to Call Distribu tion and Reachability on page 35 Voice over IP Call Distribution In
38. External numbers gt Call distributions Each group can have up to 20 members One subscriber can be a member of multiple groups COMset Internal numbers Groups Subscriber assignment The log in out may be performed by telephone A preset is also pos sible The subscriber can be logged in permanently to a group COM set Internal numbers Groups Subscriber assignment Use Check of Features 1 Configure a group with at least one subscriber 2 Log in the subscriber into the group 3 Call the group from another telephone The logged in subscriber rings Call Forwarding for Groups See Call Forwarding for Individual Groups Group CF on page 37 59 Features Function and Configuration Group Team Functions Ringing Sequence It may not be always useful e g in a service centre for all the tele phones logged into a group to ring simultaneously To solve this prob lem a ringing sequence can be configured HW requirements VITE SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt Internal numbers Groups Subscriber assignment COMset gt Internal numbers Groups Properties Configure Call Forwarding COMset gt Internal numbers Groups Properties Configure Reachability For explanations concerning the table see page 34 Configuration of the Feature For a group you can configure how an i
39. File selection Music on Hold announcements COMtools Music on Hold announce ments General settings For explanations concerning the table see page 34 Configuration of the Feature On one of the ringer inputs available on the COMpact TSM module set the operating mode Alarm COMset Door switching music module Port configuration An alarm can then be triggered with the corresponding wiring e g output for a leak warning device Select one of the available alarm announcements for operating the alarm COMset Door switching music module Alarm settings Load the emergency announcement as a wav file format 8 bit A Law 8kHz mono into the PBX COMtools gt Music on Hold announcements File selection Music on Hold announcements Adjust the volume of the announcement if necessary COMtools Music on Hold announcements General settings Depending on how often and how long an alarm should sound the values for alarm runs alarm delay time as well as alarm waiting time can be changed COMset Door switching music module Alarm settings Up to four internal and external telephone numbers can be entered as alarm subscribers COMset Door switching music module gt Alarm settings To control a siren and or an alarm indication light a relay must be set to the operation mode siren or an alarm indication light with the requested duration timing COMset Door switching music mo
40. For explanations concerning the table see page 34 Configuration of the Feature An internal number must be assigned to the audio output to be called COMset Door switching music module Telephone numbers Select this from the telephone number plan that permits the allocation of 2 to 4 digit telephone numbers in the 10 9999 range The individual telephones must receive authorization for speaker announcements COMset Internal numbers Subscriber scr gt Properties Configure Authorizations You can also configure one or more relays on the module used for the operation mode announcement to switch the speaker system on dur ing the announcement if necessary COMset gt Door switching music module Relay settings On a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus a function key can be configured for starting a speaker announcement COMfortel Set Use Check of Features 1 Configure the audio output and assign the authorization for speaker announcements to a telephone 2 Call the internal number of the audio output with the corresponding telephone 3 Make an announcement 57 Features Function and Configuration Save Money and Get Information Away from Home Save Money and Get Information Away from Home Call Through This function enables the use of the PBX functions Least Cost Rout ing and VoIP GSM Routing for example by the travelling sales man To avoid high costs wh
41. GSM Routing Exception numbers a check is first made of the account selected for the outbound number presen tation of the telephone dialling COMset Internal numbers Sub scriber scr or COMset Internal numbers Groups Prop erties Configure Exchange line settings If a specific account has been selected this account is used for dialling But if in the tele phone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of accounts COMset gt External num bers Voice over IP VoIP Accounts is used for dialling If VoIP access was selected as the preferred exchange line a check is first made of the account selected in the outbound number presen tation of the telephone dialling COMset gt Internal numbers Sub scriber scr or COMset Internal numbers Groups Prop erties Configure Exchange line settings If a specific account has been selected this account is used for dialling But if in the tele phone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of accounts COMset External num bers Voice over IP VoIP Accounts is used for dialling On a connection with a GSM gateway the telephone number presen tation configured in the PBX is not used because the
42. MSNs To present the telephone number for CLIP no Screening and to sup press the telephone number received by the network provider you must activate CLIP no Screening for each connection separately COMset External numbers PTP connections PBX base num bers trunk bundles or PTMP connections MSNs A single connection in this definition is A single PTMP connection A single PTP connection A bundled PTP connection consisting of several Sy connections with the same PBX base number and the same DDI value range 3 The CLIP no Screening telephone service is only available on the PTP connection in Germany Features Function and Configuration Number display and suppression Use Check of Features 1 Configure CLIP no Screening 2 Call the external telephone with display 3 Check the telephone number presented Dependency Limitations For this function the telephone service CLIP no screening must be activated with the network provider usually for a fee The assigned telephone number is also presented to the public exchange but cannot be seen by the party called Calling Line Identification Restriction CLIR Also called Number suppression You can prevent the presentation of your own number to the partner called anonymous call This feature allows you to decide before starting a call if the number should be presented to the partner called or not The number from your own conne
43. Make sure to follow the instructions provided by your net work provider for entering the DDI value range exactly If you want to enter a one or two digit DDI range your net work provider must provide you with one and two digit DDIs The same applies to a two and three digit DDI range A change under GSM and LCR is only necessary in exceptional cases for example when operating a GSM gateway see VoIP and GSM Routing Exception Telephone Numbers on page 76 and Least Cost Routing with Soft LCR easy on page 77 and Least Cost Routing with Soft LCR 4 0 on page 78 Under Charge information a change is only necessary if problems are caused by call charges see Recording Call Data on page 53 Under CLIP no screening a change is only necessary if you would like to transfer special telephone numbers see Customer defined Telephone Number Information Presentation for CLIP no Screening on page 45 17 Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution Voice over IP VoIP Up to 10 accounts can be configured in the COMpact 5010 VoIP and up to 20 accounts in the COMpact 5020 VoIP To receive the necessary access data accounts must first be set up with one or more VoIP providers For this purpose you need to reg ister your name and address with a provider via their web site Then a telephone number accessible from the land line network and the Internet as we
44. Properties Configure Exchange line settings For a single subscriber the set tings for work and private calls can be configured separately Three settings are available each time e None The telephone number is suppressed e Standard Both the DDI parallel to the internal telephone number and the MSN on the PTMP connection are displayed on the PTP connection over which the subscriber is called if the subscriber is not a member of the call distribution for this connection the first MSN is presented e Exchange line dependent The telephone number to be pre sented must be selected under Expert for each external connec tion separately A single connection in this definition is An analogue connection only fixed network A PTMP connection only fixed network A single PTP connection only fixed network A bundled PTP connection made up of several Sg connections with the same PBX base numbers and the same DDI value range All VoIP accounts Use Check of Features 1 Configure the outbound number presentation 2 Call the external telephone with display 3 Check the number presented Dependency Limitations For the setting None the telephone service Calling Line Identifica tion Restriction CLIR must be released by the network provider If the preferred account has been selected in the table of the excep tion numbers for dialling a telephone number COMset gt External numbers VoIP
45. Split Group One call 0 20 40 60 80 100 120 seconds I l p Ti eee T2nmmmmmmmmmmumummumumEEEEEEREEEENE TS AAA Ves ss One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds l l l l l l l gt Ti mn T2nmmmmnu TS T4 oem T5 See eee eee Two calls A and B amp call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds l l l l l gt a ee Qu T2 ee ee T3 Een T4 eel B a y Linear fixed Split Group One call 0 20 40 60 80 100 120 seconds L T T2 umuu TS T4 One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds T1 mn T2 TS T4 T5 Two calls A and B amp call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds l p T1 mmmn T2 mmu T3 T4 B b y Linear balancing Split Group This is different than Linear fixed Split Group due to the changing priorities only Features Function and Configuration Group Team Functions B a x y Linear fixed rotating Split Group One call 0 20 40 60 80 100 120 seconds L T nmmn semen T2 umuu TS T4 One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds T1 nmn T2 TS T4 T5 Two calls A and B lt call B starts 30 seconds delayed 0 20
46. System telephone gt Server the update is free of charge If different system telephones are connected to a PBX the firmware update Via the exchange line must be performed on a COMfortel 1500 on a COMfortel 2500 and on one of the older system tele phones COMfort 1000 COMfort 1200 and COMfort 2000 plus After this the firmware can be distributed from these telephones to the oth ers Features Function and Configuration Prefer certain Subscribers or So Ports Prefer certain Subscribers or Sy Ports B Channel Reservation If a group of subscribers should have the option of making an external call at any time the B channels on an external ISDN connection can be reserved for the group HW requirements aes SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Reachability For explanations concerning the table see page 34 Configuration of the Feature To reserve the B channels on an external ISDN connection the exter nal connection must be selected per group Then the number of reserved B channels is entered COMset Internal numbers Groups gt Properties gt Configure gt Reachability Use Check of Features 1 Configure a B channel reservation for a group 2 Attempt to make the connection busy with some telephones that are not members of the corresponding group As soon as
47. T2 See T3 p_a T4 n C b x y Adding balancing rotating Split Group This is different than Adding fixed rotating Split Group due to the changing priorities only Use Check of Features 1 Configure a group with several subscribers 2 Log in all subscribers into the group 3 Call the group from another telephone Keep the call ringing to check the ringing sequence Dependency Limitations CF on no Reply configured for a group COMset Pb Internal numbers gt Groups gt Properties Configure gt Call Forwarding is started after the configured CF delay time As soon as the CF target is called the group call is terminated With the variants Linear and Adding a busy subscriber is skipped and the next subscriber in line is called With the setting rotating after the first loop all available telephones have been are ringing once the busy subscribers hear the knocking tone if allowed If a second call comes in with the variant Linear without rotating while the last subscriber is ringing the caller hears the busy tone The alarm call delay time COMset Door switching music module gt Alarm settings between alarm subscribers is independent of the group ringing sequences With the variants Linear and Adding it is possible that the last members of a group are not called because the next alarm subscriber has already been called After a PBX reset reboot the priorities assigne
48. Voice over IP the Internet connection e g DSL is used to connect a call instead of an analog or ISDN line The digital voice data is sent as IP packages from one telephone to the other one That works similarly to transmitting a web page from the Internet There are already many providers who offer a separate telephone number to each customer so that they are not only reached via the Internet but also via a fixed network Depending on the provider and the telephone number called more cost effective and sometimes even free of charge connections are possible this way The PBX lets you configure VoIP access via the Ethernet interface This makes it possible to have up to two VoIP calls and after adding a COMpact 2VoIP module up to four VoIP calls simultaneously All internal subscribers can use this VoIP access they are limited only by the applicable exchange line authorization Inbound Internet calls are distributed via the call distribution to the internal subscribers and groups Outbound Internet calls can be started by manually selecting a VoIP account selected VoIP access or by configuring a VoIP account as a preferred exchange line If certain telephone numbers always need to be called by all internal subscriber over a VolP account these telephone numbers can be routed via an exception telephone number table see VoIP and GSM Routing Exception Telephone Numbers on page 76 Broadband Internet connection e g DSL
49. Voice over IP VoIP Provider Provider name Configure einsundeins Configure freenet Configure nikotel Configure sipgate Configure tonline Configure Under Provider name enter any name with 29d CITO a maximum of 16 characters Then click the Execute button Click the Configure button next to the names entered Configure the settings for the provider You will receive the data directly from the provider or over the corresponding lists on the Inter net For more information also refer to the online Help COMset gt External numbers Voice over IP VoIP Provider Accept y gt Execute Then click the Execute button to apply the settings to the PBX Then click the Back button The provider is now configured If additional providers are required enter additional names under Provider name and configure the settings for them In the PBX configure the VoIP accounts you have available To do this open the page displayed in the fig ure to the right Voice over IP Accounts Fields with have to be filled in Under Provider name select a suitable pro vider from the list field Under Account number enter an internal telephone number from your telephone number plan Under Display name enter any name with a maximum of 16 characters Under Internet telephone Number User name and Password enter the access data you received when you regis
50. accessible over additional external tel ephone numbers repeat the procedure for all of the additional external telephone numbers N If the telephone called does not ring Check whether the external telephone number called has been assigned to the telephone in question see Call Distribution Overview on page 21 If you do not hear an external dial tone Check the function of the NT by connecting a single ISDN tele phone to the NT for an NT with connection type Point to Point con nection the ISDN telephone must be compatible for operating on the Point to Point connection If it is still not possible to make a call dis connect the NT for approx 5 seconds from the 230 V power supply pull the power plug and the exchange line connection pull the TAE connector If you can now make outbound calls again this means that the NT was disrupted If the malfunction remains notify your line fault service If none of the telephones that are accessible over an external connec tion NT ring Disconnect the NT for approx 5 seconds from the 230 V power supply pull the power plug and the exchange line connection pull the TAE connector If you can now make outbound calls again this means that the NT was disrupted If the malfunction remains notify your line fault service Configuration Manual Example 2 Adding a COMpact TSM Module Example 2 Adding a COMpact TSM Module In the following example
51. after the greet ing message when the caller hears Music on Hold If several announcements before answering are available up to 10 are possible you must select one for the group 52 In case of a fallback the number called is not assigned to an internal number Announcement before Answering can also be activated COMset External numbers Call distributions Load the Announcement before Answering as a wav file format 8 bit A law 8 kHz mono into the PBX COMtools Music on Hold announcements File selection Announcement before answer ing Adjust the volume of the announcement if necessary COMtools gt Music on Hold announcements General settings Then select whether the caller will hear Music on Hold or the ring back tone after the announcement but before the call is accepted by the called party COMset General settings General On a system telephone COMfortel 1500 2500 a function key can be configured for switching the Announcement before Answering COM fortel Set Use Check of Features 1 Configure the Announcement before Answering always active function for a group 2 Call the group from an external telephone 3 The caller hears the announcement before answering Dependency Limitations The caller is on hold in the PBX for a maximum of 8 minutes If the call is not taken during this time the call is disconnected If there is no prepared wav file available the Announcement
52. also the complete internal telephone number this must then be dialled via DTMF If the caller does not dial immediately the announcement can be repeated If the dialer does not dial within the available period a default target may be called But if the caller dials an undefined number he may be treated in dif ferent ways Depending on the configuration the call is disconnected the default target is called or the caller is reconnected to the auto matic reception after a short announcement A maximum of 10 receptions can be configured that can be switched on in parallel or cascaded This way it is possible for example to operate several automatic receptions in case of multiple companies or to configure one main reception with several sub receptions if necessary 50 HW requirements dpt SW requirements Version 2 0 PBX Dongle release Global release is necessary COMset Internal numbers Subscriber scr gt Properties gt Configure User set tings Configuration via Setting via COMset gt Internal numbers Groups gt Properties Configure Call Forwarding COMset gt External numbers Analogue connections Call distributions COMset gt External numbers PTMP connections Call distributions COMset gt External numbers PTP con nections Call distributions COMset gt External numbers Voice over IP VoIP Call distributions COMset Functions Automatic r
53. an external telephone Remote Programming Dial up is done using a special telephone number the remote programming telephone number The PBX accepts the call automatically and the PIN or the programming sequence is entered via DTMF The external PIN cannot be used for logging into the Web UI interface Advice Corresponding PIN Corresponding User Name Administrator figuration Authorization level Admin PIN is specified in the configuration assistant during initial sys admin in the default factory setting may be tem set up may be changed on the page Administration Server con changed on the page Administration gt Server configuration Sub administrator sub administrator Authorization level Sub Admin PIN corresponds to the user PIN of the corresponding sub admin not changeable is valid for all four sub administrators User PINS Authorization level User PIN assigned to each user on the page Administration gt User internal telephone number of the user External Access Remote configuration External PIN assigned to the page COMset Global settings external not changeable Introduction Important Information Authorization Assignment Profiles and Properties By assigning a user PIN you can offer each user the option of influencing the features of his own extension or of his group Since only a few of the features are reasonably configurable
54. another automatic reception Configure whether the individual automatic receptions as described below should be directly reachable externally internally or from another automatic reception If the automatic reception needs to immediately take external calls configure this in external call distribution COMset External num bers gt PTMP connections COMset External numbers gt Call distributions If the automatic reception should only to take the call when a person is currently not able to take the call the reception must be configured as an internal destination for subscriber or group Call Forwarding on Features Function and Configuration Reception and Secretary Function and Announcement before Answering No Reply or on Busy COMsetb Internal numbers Subscriber scr gt Properties gt Configure gt User settings or COMset gt Internal numbers Groups Properties gt Configure Call Forwarding If a reception must be used as a sub reception the reception must be configured as an internal destination for another automatic reception COMset Functions Automatic receptions Configuration Use Check of Features 1 Configure the function Automatic Reception 2 Call the automatic reception 3 The announcement is played for the caller 4 Dial one of the DTMF suffix digits and check the called destination Dependency Limitations An announcement is always played to the caller fr
55. assigned to any group or should not be removed from them COMsetb Internal numbers Groups Subscriber assignment System telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus as hotel room telephones To avoid misunderstandings the value of the cost per charge unit configured in COMfortel Set should match the value configured under COMlist Call data charges gt General settings 85 Features Function and Configuration Hotel Functions for Reception and Room Telephones only COMpact 5020 VoIP Print Function This function allows the printout of the guest s accrued call charges as an invoice or interim invoice with single call data set listing This function is controlled with the reception telephone Printer with USB interface PCL4 HP Laserjet compatible Esc P Epson compatible HW requirements SW requirements Version 2 0 PBX Dongle release Global release is necessary COMset Functions Hotel function Create print form COMlist Call data charges General settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature The hotel reception telephone for controlling the print out functions must be configured see Hotel Reception Telephone on page 84 The hotel room telephones for which the invoices are printed must be configured see Room Telephones on page 85 The printing options mus
56. before Answering can also recorded using an internal telephone see the operation manual for the PBX Features Function and Configuration Call Data and Charge Management Call Data and Charge Management Recording Call Data The PBX has a call data memory for storing 2000 to 6000 call data sets of external calls and that is secured against power outage A call data set contains the following information e Date at the beginning of the call Project number Billing number for room telephones e Time at the beginning of the call e Duration of the call e Prefix number of the LCR provider if used e Number of the external call partner if known e Name of the external call partner if known e Number of the internal telephone billing real e Name of the internal telephone billing real e The external number from which the call is made e Call charges e Billing factor e Call direction e Billing type e Call type e e HW requirements ERE SW requirements Version 2 0 PBX Dongle release A release is necessary for more than 2000 call data sets COMset b Internal numbers Subscriber scr gt Properties gt Configure gt Authori zations Configuration via Setting via COMset gt Internal numbers Subscriber scr gt Properties Configure gt Signali zation by tones COMset gt External numbers PTMP connections MSNs COMset gt External numbers PTP con nec
57. before Answering Reception and Secretary Function and Announcement before Answering Boss Secretary Function This function shields the boss telephone from direct calls by redirect ing these calls to the secretary s telephone The main difference to standard call forwarding is that the boss telephone can be reached from the secretary s telephone and important calls can be transferred from the secretary to the boss telephone At least two system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfortel Version 1 8 16 COMfortel Set HW requirements SW requirements Dongle release SSS Configuration via Setting via COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus For explanations concerning the table see page 34 Configuration of the Feature The following configurations need to be made with the COMfortel Set or via the telephone menu Configure a function key as the secretary key on the boss telephone Configure a function key as a boss key on the secretary s telephone It is recommended that you configure a speed dial key with the boss number on the secretary s telephone in addition to the boss key to monitor the busy status COMfortel Set To identify a call from the secretary using a ringer rhythm the s
58. calling the first alarm subscriber for approx 60 seconds Internal alarm subscribers are called with a special ringer rhythm telephone dependent After picking up the receiver you repeatedly hear an alarm announcement stored in the PBX The called party must acknowledge the alarm call within 60 seconds by sending the DTMF number Y If the called party does not acknowledge the alarm call the next alarm subscriber is called a few seconds after the first call is fin ished And so on Ifall the alarm subscribers have been called without receiving an acknowledgement the alarm loop is repeated after a configura ble alarm waiting period 0 99 seconds has elapsed up to 9 times amp The alarm is terminated including siren and alarm indication light as soon as one of the alarm subscriber acknowledges the alarm If the alarm input has been configured to active once it is deactivated afterwards If the alarm input has been configured to active repetitive it is activated again and a new alarm can be triggered HW requirements COMpact TSM module SW requirements Version 2 0 PBX Dongle release Configuration via COMsetb Internal numbers Emergency Setting via call COMset Door switching music module gt Port configuration COMset Door switching music module gt Alarm settings COMset Door switching music module gt Relay settings COMtools gt Music on Hold announce ments
59. can then be done automatically for more information on this see Call Distribution on a Point to Point Connection on page 20 If multiple internal devices need to be accessible via an external tel ephone number a common internal group for the internal subscribers must first be configured The PBX lets you assign internal telephone numbers 10 9999 Of this number range 10 9999 the following telephone numbers are assigned Account numbers Internal subscriber telephone numbers Internal group telephone numbers Internal CAPI dial in numbers Internal telephone numbers for automatic switchboards The figure shows you the following page with the settings for Example 1 on page 11 COMset Hardware Port configuration Application kind of connection Additional functions C free internally external PTMP connection y 50 bus monitoring C free internally external PTP connection y SO bus monitoring C free external Analogue connection Analogue port C free internally 7 extemal PTMP connection UPO port C free internally PTMP connection S0 port DI Note that parameters set here correspond to the actual port settings of your PBX which port is set to internal or Note external For more information on this refer to the description in the Installation Manual Internal basis telephone numbers for open callbacks Internal telephone numbers for door terminals Internal telephone numbers for audio outputs
60. centre as well as pro viding the geographic location of the caller which is so important in case of an emergency call Because of this the PBX prefers to route emergency calls that is the calls to telephone numbers registered under COMset gt Internal numbers Emergency call as well as the alarm calls automatically made by the PBX via fixed network con nections If all fixed network connections are busy another call is dis 68 connected to establish this emergency call in case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external analogue and Sy ports are all connected to GSM gateways emergency calls are made over a GSM gateway dialling emergency numbers via VoIP accounts is manually possible by selecting a special exchange line with the account number Alarm Functions If the PBX alarm functions are used in case of an alarm internal and external telephones can be called and sirens and alarm indication lights can be switched on The alarm procedure can be as follows D Alarm detection at the alarm input contact closed longer than Ye of a second The set alarm delay time is running 0 99 seconds 3 Non recurring start of the siren for 1 6000 seconds and or the alarm indication light for 1 6000 seconds At the same time the first alarm call run starts alarm calls to the alarm subscribers by
61. connection and router HW requirements SW requirements Version 2 0 PBX Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set Dongle release co COMset Internal numbers Subscriber scr gt Properties Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups gt Properties Configure Exchange line settings COMset External numbers Voice over IP VoIP Provider COMset External numbers Voice over IP VoIP Accounts COMset gt External numbers gt Voice over IP VoIP Call distributions COMset Functions Call Through Administration Server configuration Administration Monitoring VoIP status COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 For explanations concerning the table see page 34 5 Precondition for a free of charge call is a broadband Internet con nection with a corresponding tariff e g DSL flatrate for that addi tional costs will be charged Calls are only free of charge if they are done to subscribers of the same VoIP provider or a partner network More information can be obtained from the corresponding provid ers Configuration of the Feature The PBX allows up to two VolP calls via the Ethernet interface and after adding a COMpact 2VoIP module up to four VoIP calls simul taneously However if you only have one
62. connection connected to a GSM gateway COMset External numbers Analogue connec tions Telephone numbers gt PTP connections PBX base numbers trunk bundles and PTMP connections gt MSNS A sin gle connection in this definition is An analogue connection A PTMP connection A single PTP connection A bundled PTP connection comprised of several Sg connections with the same PBX base numbers and the same DDI value range Least Cost Routing with Soft LCR easy To telephone easily and without hassle using the most cost effective telephony provider the PBX offers automatic Least Cost Routing LCR To activate LCR in the PBX the function must be configured and the current tariff structure of the telephony provider used must be transferred into the PBX tariff tables You may choose from two different LCR procedures e Soft LCR easy has an update service available for a fee e f you use Soft LCR 4 0 you yourself are responsible for keeping the tariff information up to date see Least Cost Routing with Soft LCR 4 0 on page 78 7 The update is made via the added value number 0 90 09 00 00 561 1 86 Euro minutes pulse length 2 seconds valid until 31 12 08 The price is a German fixed network price There is a maximum of 0 93 euros per connection 77 Features Function and Configuration Limit Telephone Charges Cost Control HW requirements aud SW requirements Version 2 0 PBX
63. create more than two con nen figurations enter additional names canner TE If necessary under Identification number enter a new 2 to 4 digit number for each con gt y Action Accept v gt Execute figuration a default number is automatically assigned during configuration Under Configuration switching activate automatic configuration Switching Copying Configurations In order for the new configurations to reach a defined state first copy all of the settings for the first already completed configuration to the newly created configurations To do this open the page displayed in the fig ure to the right CENT Under Source select the already completed E configuration from the list field Under Configuration dependent settings Copy configurations activate the settings to be copied 2 Under Targef activate the newly created Business noure ME E configurations Then click the Execute button to apply the E settings to the PBX The new configurations now have a defined state Action Accept gt Execute The figure shows you the following page with the settings for Example 3 on page 29 COMset gt Configurations Copy configurations Then click the Execute button to apply the settings to the PBX This completes the configurations Configuration dependent settings Add Replace Target Profile assignment of subscribers Replace Fallback options of the ext
64. de tide 42 Automatic Callback or no Reply CON a ecce rente ne oae raa nee cid Tate nie od FORI te nena To EA ar e t ple dnd 43 Number display and suppression ssim ne tenete trennen tenete tnnt nnenne Number Display CLIP on Your Own Telephone Number Display CLIP for the Partner Called Outbound Number Presentation sse 44 Customer defined Telephone Number Information Presentation for CLIP no Screening sss 45 Calling Line Identification Restriction CLIR sssssssssseeeeneneennntntn tenente tenente tnter niente teinte ntntet eret ntn intent 45 Connected Line Identification Presentation COLP Number Presentation Inbound sse 46 Reception and Secretary Function and Announcement before Answering sss 47 Boss Secretary E nctiori aia tpe rete e s ten er decer tr dede son doit tee sat Le rede ee et neat eee eec 47 Transterring Existing Gall 35 enti dena EE VERE ERE RR STU RE EPI 47 Waiting LOOD ue e pet e be gc e p an Pe Ep ei e e E e nds 47 Automatic Waiting Loop after Announcement before Answering sse tenente nennen 47 Call Parking with Parking Zo a 48 Transfering Exchange Line ACC e Er Ur EU E UE EU e EUER UHR 48 Waiting Field only COMpact 5020 VolP sse rr 49 Automatic Reception coccion RR 50 Announcement before Answering Greeting Message rr 52 Call Data and Charge Man gement 5 5 1 o Red
65. detected configure the following settings under F The figure shows you the following page with the settings for Example 1 on page 11 COMset External numbers Analogue connections Call distributions Call distribution external Sub Grp Recept Analogue connection Analogue connection Slot B Port 1 Private x Show PTP connections Show PTMP connections show VolP C Reject no Announcement before Answering no subscriber xl immediately y afler CFdelaytime O seconds al Detection duration 6 Sek y Subscriber 22 Fax machine y Telephone number name Internal no name 9200700 Private Subscriber 99 COMf DECT 650 C y Modem fax call distribution Select the Fax setting from the list field Action Accept y gt Exec ute Select Fax and modem if a modem should also be detected Under Detection duration select from the list field the time in sec onds that the PBX should wait for a signal from the fax machine Select the telephone number of your fax machine from the list field Then click the Execute button to apply the settings to the PBX This completes call distribution configuration on the Point to Multipoint connection Distributing Calls on the Point to Multipoint Connection If additional analogue connections are present under Analogue connection select the next analogue connection from the list field and configure
66. disconnected before accepting the caller who is knocking On an analog T Net telephone the Accept Reject a knocking caller via the T Net function key menu if present is also possible see the manual for the telephone On ISDN telephones and system telephones the Accept Reject a knocking caller if possible can be done using an existing function key or the menu e g with call accept reject see the manual for the telephone 40 Features Function and Configuration Alternation Conference Connect Callback Alternation Conference Connect Callback Alternation HOLD Alternation is the switching between two different calls internal or external In contrast to a conference call both call partners must alternate talking During the conversation with the first call partner the other call is put on hold on the PBX During this time the call part ner hears Music on Hold or an announcement HW requirements mc Version 2 0 PBX SW requirements Dongle release Configuration via x ELE Setting via For explanations concerning the table see page 34 Configuration of the Feature This feature does not require configuration via the web interface Use Check of Features 1 Make a call e g between two internal telephones 2 Make a second call via Query R number 3 Switch between both call partners with the feature Alternation R2 4 The active call i
67. involving the keys inside the case are only allowed to be executed by an authorized dealer k Therefore disconnect the device and perhaps also accessories from the 230 Volt socket before opening the case The socket outlet for connecting the PBX must be located near the PBX and freely accessible at all times other things are processed These data include numbers stored in the call data management or short messages Important SiS stored in the system telephones by In a PBX personal data subject to data privacy among In addition to this PBX systems may be attacked by dialer programs that establish Internet connections via expensive dial in numbers In general there is no 100 guaranteed protection against the abuse of PBX functions Note that protection against abuse is only guaran teed if unauthorized persons have no access to the PBX and its program ming the available authorizations programming authorization via inter nal Sy port programming authorization exchange line authorization Call Restrictor etc are used in a reasonable manner all options for assigning passwords are used consistently A responsible use of passwords is essential for protection against abuse Do not transfer passwords to unauthorized persons e g on a notepad access to data media e g backup disks by unauthorized persons is blocked Destroy unneeded data media Make sure that no paper remains in the public ac
68. name Status incoming Status outgoing 21 COMfort 300 Logged in Logged out 24 analog 24 Logged in Logged out 25 analog 25 Logged in Logged out 26 analog 26 Logged in Logged out 9700 all telephones 27 analog 27 Logged in Logged out 28 analog 28 Logged in Logged out 28 analog 29 Logged in Logged out 30 COMfortel 1500 Logged in Logged out 32 COMfort 1200 Logged in Logged out 33 COMfort 1000 Logged in Logged out The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers Overview Overview of the call distribution DDI Konfig 1 External number ne from until Telephone number Name Type PTP connections 0 30 COMfortel 1500 Subscriber 20 20 Voicemail Center Subscriber 21 21 COMfort 300 Subscriber Ens 22 Fax machine Subscriber 23 24 24 analogue 24 Subscriber 25 25 analogue 25 Subscriber 4711 NT2 0 50 25 26 analogue 26 Subscriber 27 27 analogue 27 Subscriber 28 28 analogue 28 Subscriber 29 29 analogue 29 Subscriber 30 30 COMfortel 1500 Subscriber 32 32 COMfort 1200 Subscriber 33 33 COMfort 1000 Subscriber all other DDIs PTMP connections 4712 old reception 9700 all telephones Group 4713 old fax number 22 Faxmachine Subscriber 4714 answering machin 20 Voicemail Center Subscriber Analogue connections 3200700 Private 99 COMf DECT 650 C Subscriber Voice over IP 987654321 Account sipgate 30 COMfortel 1500 Subscriber 21 Configuration Manual Example 1 Basic Configu
69. not necessary for a hotel room telephone and could cause damage if abused This is the reason for blocking programming functions such as e g Do not disturb call forwarding exchange functions and special exchange line access types This way the guest can only make outbound calls and accept calls and configure the personal wake up time In addition to this it is possible for room service to configure the room status clean uncleaned blocked by entering a digit sequence The advantages of a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus compared to using an analog or standard ISDN telephones include e g the remote controlled delete function when checking out the guest privacy protection the various comfort functions and the specifically configured function keys The functions which are still allowed for room telephones are handled the same way as described for normal telephones but with one exception A programmable function key configured with the function hotel room allows the guest to set a wake up time and display call charges and the check in time The following functions are still possi ble after defining a room telephone if they have been configured and are part of the scope of functions e Start and accept internal and external calls e Delete lists and charges via the menu item functions the call charge meter of the PBX is not effected Query of e g call charges Use caller call re
70. per manent ones all entries are marked in different col ours Red characters The setting is not released by the administrator for change by the user in other words controlled by the profile Green characters The setting can be changed by the user If you would like to change a setting requirement the corresponding entry is marked in green you can do this by working in the Property column Settings that you can do here are listed in green in the Mode column If a setting is only controlled by the profile in some configurations e g night you can change the setting in another configuration e g day If a setting is not controlled by a profile in any config uration the setting is changed in all configurations If you made required settings on a page you need to confirm these changes by clicking the Execute but ton in the action line You can control these settings afterwards in the Mode column 10 COMset gt Internal numbers Subscriber scr gt Profiles Configuration Profile configuration for Profile1_Night Accept profile settings from Analog settings Exchange line settings user settings Authorizations Special functions I Signalization by tones Function Profile controlled settings Property CLIP info Vv No y Extended CLIP info Iv Without CLIP restriction time Vv m Charge meter pulse Vv No Hook flash timing Iv 300 ms Ring
71. receiver and dial 8 61 Put the receiver beside the telephone For external room monitoring remote programming and MSN DDI switching as well as the external PIN must be configured COMset gt General settings Remote configuration You can select an available MSN or select an existing bundle and enter a DDI assigned to the bundle This number is not to be used for external call dis tribution and may not be forwarded The DDI entered is automati cally deleted from any available linear call distribution Use Check of Features 1 Configure room monitoring for a telephone 2 Pick up the receiver from another telephone Dial the number of the previously configured telephone Listen in the room Dependency Limitations It is not possible to make a call from the configured telephone and it cannot be called normally It is only possible to enable a single internal PBX telephone for room monitoring at a time To deactivate room monitoring hang up the receiver on the tele phone 70 Features Function and Configuration Limit Telephone Charges Cost Control Limit Telephone Charges Cost Control Exchange Line Authorizations If you want to prevent the high costs of dialling expensive numbers from accruing on the connection you can limit the dialling options of individual subscribers and groups using exchange line authoriza tions HW requirements Pope Version 2 0 PBX SW requirements Dongle release
72. sb educere ee E cid 74 VoIP and GSM Routing Exception Telephone Numbers sse tenerent tnter rentre tenete retener 76 Least Cost Routing with Soft ECR easy ita Rv 77 Least Cost Routing with Soft ECR O naci emite ete idee mee Cie WR e RE Re CERRAR 78 Do not Disturb ies eh ete etd ern Free nne een Doe re a D de tere e died 80 Call Restrictor Inbound Robinson Numbers sse rr 80 Call Deblocker Inbound VIP Numbers cnc 80 CTI Computer assisted Telephony ssssssssssssesseeee enne rettet eerie tenente tette en tenerent entrent 81 LANSIAPI 5 aee na afe e ci pu at rts tat ER E ce s peg 81 Soil Calle ac caza o e EM AU MM VL DEUM M MEAT PIU 83 Hotel Functions for Reception and Room Telephones only COMpact 5020 VoIP sss 84 Hotel Reception Tel phore tener RR ee e D ne a Had mete node a o end va E D dc 84 Room Telephohes ro nete eO Ete th d o n RES 85 Print FU rictlon s tec tat tt i b Lt I de tab I e d Lb ii dn debt i Bo p b i deg uoi o ule i P ddl 86 NAEK oeste o M LIO E MALO IE ML EE PAL 87 Introduction Important Information Dear Customer In order to install your new PBX you should commission the services of a trained professional This instruction manual thoroughly describes how to configure your PBX In order to get certain information quickly and efficiently this manual offers you different tips and guidelines W The table of contents on page 3 gives
73. standard DSL connection you should reduce the limit to only one call in favour of better speech quality Administration Server configuration In order to resolve the names of Internet addresses the PBX needs just like with a PC connected to the Internet the address for a DNS server Enter the address provided by your system administrator or by your Internet service provider Administration Server configura tion You may also enter a second address just in case the main DNS server is unavailable If the DNS server is addressed via a proxy this must be activated and the corresponding address and port must be entered Administration gt Server configuration Up to 10 accounts can be configured on the COMpact 5010 VoIP and up to 20 accounts on the COMpact 5020 VoIP To obtain the necessary account data all accounts must first be reg istered with one or more VoIP providers For this purpose you must register your name and address data with a provider on its Internet site Then you are assigned a telephone number reachable from the fixed network and the Internet as well as an account with user name this is also called authorization user or SIP code and password In general the registered connection is configured within a few minutes and can be used a short time later Under user name password and Internet telephone number enter the access data assigned during the registration COMset External numbers Voice over IP VoI
74. subscribers internal or number external with exchange line access 2 Alarm subscriber internal or number enter the internal and or external Se Maine canted Ed telephone numbers that are to be sequentially a alan called when an alarm has been triggered Tel no 4711 0 50 NT 2 El DDI 50 external with exchange line access Slot1C number If you have entered an external telephone ana number and would like to have a specific tele a ES phone number presented to the person being M i P E Alarm delay time in seconds 0 99 0 called under Exchange line selection mar m Alarm waiting time in seconds 30 number presentation select a specific con 0 99 nection based on the telephone number of the Identification number for this alarm Tq person being called min 2 digits max 4 digits o P Name for the identification number Alarm 1 Under Alarm delay time in seconds E o 0 99 enter the time between alarm is trig gered and the start of the first alarm run Within this time you can deactivate the alarm for example for a false alarm using an inter nal telephone Under Alarm waiting time in seconds 0 99 enter the time between two successive alarm runs Under Identification number for this alarm select a 2 to 4 digit number Under Name for the identification number enter a suitable name with a maximum of 16 characters Then click the Execute button to apply the settings to the PBX This compl
75. system time The time is adjusted only once an hour COMset General settings PBX time When making adjustments via the network the time can be made available by a local or an external NTP server for which the IP address or server name e g ntp1 ptb de must be entered This time can be extremely exact and is often compared and adjusted to official time servers An adjustment of the time is done in the time intervals selected here Update after x hours COMset General settings PBX time Use Check of Features 1 Set the time 2 View the time on a system telephone Dependency Limitations For the time display on the telephone there are different synchroni zations depending on the type of telephone For system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus Automatically For Standard ISDN telephones During successful outbound calls For COMfort 300 and other analog telephones With each inbound call 64 Timer driven Configuration Switching The PBX lets you set some functions differently for day night week end holidays and public holidays Eight configurations are available The following functions are configuration dependent e Subscriber profile assignment and therefore e g exchange line authorization number presentation and subscriber call forwarding e Group profile assignment and therefore e g announcement before answering exchange line authorization number presenta ti
76. telephone Activate Do no Disturb for the internal telephone as well 2 Call the internal telephone from the external telephone The inter nal telephone rings You hear the ringing tone Dependency Limitations The selected call deblocker may also be directly activated with the telephone if this setting is not controlled by the profile The call deblocker only works if Do no Disturb is activated for the tel ephone Features Function and Configuration CTI Computer assisted Telephony CTI Computer assisted Telephony LAN TAPI The Auerswald LAN TAPI offers the TAPI 2 1 interface via Ethernet port on the PBX A Microsoft server distributes this functionality on the network third party network connection to individual Microsoft computers so that telephony software e g OSITRON CTI or also other TAPI applica tions may use TAPI functions The PBX is connected to the server over the Ethernet interface If the user wants to dial from the client PC this command is transferred to the server This transports it to the PBX that then establishes the connection TCP IP network with CTI server and CTI clients HW requirements SW requirements Version 2 0 PBX Version 2 3D system telephone COMfort ss Version 3 2D system telephone COMfor tel CTI software e g from OSITRON and corresponding server software if neces sary consult the software vendor for the CTI software used Dongle release Rel
77. telephones Features Function and Configuration Group Team Functions 63 Features Function and Configuration Timer and Wake up Functions Timer and Wake up Functions Setting the PBX Time The PBX has an internal clock which transfers the PBX time to the connected telephones If the function is implemented in the tele phone the system time is shown on the display Your PBX needs the system time for the functions Wake up and con figuration switching To ensure that after a power failure the system time becomes avail able again there are various options for automatically updating it over ISDN and over the network HW requirements fax SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt General settings PBX time For explanations concerning the table see page 34 Configuration of the Feature The internal clock on the PBX system time can be set manually When doing this it is necessary to indicate the time zone in addition to the time and date for example whether to change automatically to summer winter time COMset General settings PBX time In addition it is possible to adjust the time automatically via ISDN and via the network When adjusting via ISDN the network provider generally transfers a time that is exact to the minute in the case of an outbound external call This time is used to set the internal
78. the PBX This sets the location in the PBX Analogue Connection In the PBX configure each existing analogue connection with the telephone numbers pro vided by the network provider To do this open the page displayed in the fig ure to the right Under Telephone numbers for analogue ports select the port that you would like to configure Under Name of the analogue connection enter any name with a maximum of 16 char acters Under Telephone number enter your tele phone number Under Name enter a suitable name with a maximum of 16 characters a Point to Point connection a Point to Multipoint connection as well as a VolP account with the provider Collect the telephone numbers data provided by your network pro vider VoIP provider for the following settings The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers Location Location The area codes of your location are absolutely necessary for some functions of the PBX Please enter your country code here Example for Germany 0049 Please enter your local area code here 05306 Example for Cremlingen 05306 Action Accept gt Execute 0049 The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers Analogue connections Telephone numbers Entry of the analogue telephone numbers POTS Entry of
79. the analogue telephone number Telephone numbers for analogue ports SlotB Port1 Name ofthe analogue connection Private GSM E LCR Iv Telephone number Name Ringer rhythm m 9200700 Private 1xlong y No further analogue telephone numbers can be entered per port max 1 telephone number or max 250 external telephone numbers total MSNs DDIs analogue 3 action accept y gt Execute Under Ringer rhythm select the desired ringer rhythm for external calls over this telephone number from the list field Then click the Execute button to apply the settings to the PBX The analogue connection is now configured If there are additional analogue connections present under Tele phone numbers for analogue ports select the next port from the list field and configure the settings for this port gt A change under GSM and LCR is only necessary in exceptional cases for example when operating a GSM Note gateway see VolP and GSM Routing Exception Tele phone Numbers on page 76 and Least Cost Routing with Soft LCR easy on page 77 and Least Cost Routing with Soft LCR 4 0 on page 78 An analogue port is pre configured for analogue connections in Ger many If you operate the PBX outside of Germany you can reconfig ure the port by selecting the new country To do this open the page COMset gt External telephone numbers Analogue connections Advanced settings 16 Point to Multipoint Conn
80. the configuration had already been activated on the previous day or also on Configuration Manual Example 3 Time dependent Configurations Day Night Switching Exception If the normal procedure is interrupted by special switch ing times configurations on a holiday the PBX resumes the normal procedure on the day after the holiday Example Outside of the holidays each weekday starts and ends with Configuration 2 If Configuration 3 is activated due to a holiday it only remains activated until midnight unless the next day is also a holi day The next normal weekday starts again with Configuration 2 Configuring the holidays is done separately in the holiday table on the page COMset gt Functions Calendar Holidays In addition to or instead of public holidays you can also use this to enter company holidays for example All entered and activated holidays are handled the same way regarding the switching times The figure shows you the following page with the settings for Example 3 on page 29 COMset gt Configurations Copy switching times Copy switching times Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Add Replace Monday ay 39 18 Tuesday 27 a Wednesday ay Thursday ay Monday Friday ay Saturday 27 Sunday ay mmm Holiday bie The figure shows yo
81. the settings for it DI For more information on this subject refer to Call Distribu tion and Reachability on page 35 Note In the PBX configure the associated internal telephone number for each registered MSN To do this open the page displayed in the fig ure to the right Under PTMP connection select from the list field one of the already configured Point Here each available MSN can be assigned to an internal target subscriber or group That means an external call to the respective MSN will be switched to the internal number selected here If no target was assigned to an MSN the function Fallback will be activated to Multipoint connections The MSNs for this connection are listed under MSN name Under Internal no name select an inter nal telephone number for each MSN from the ranvack list fields Then click the Execute button to apply the petayes raltack settings to the PBX This completes call distribution configuration on the Point to Multipoint connection The figure shows you the following page with the settings for Example 1 on page 11 COMset External numbers PTMP connections Call distributions Call distribution External SubiGrpiRecept PTMP connections PTMP connection SlotA ISDN port 1 NT1 v Show PTP connections show VoIP C Reject no Announcement before Answering Y 9 no subscriber X immediately xl after CF delay time 0 sec
82. you an idea of content and organization of the operating manual E The index on page 87 helps you to find certain text portions for specific terms W In various sections you will be referred to other chapters or fig ures with the help of cross references W The headers on each page remind you in which chapter you are currently reading On the left side of each page the title of the current chapter is displayed The paragraph headers are dis played to the right interference the destruction of the device or in a worst Unintended use may cause e g functional restrictions or case scenario injury Important Read the manual carefully and store it for later reference Also note the information about the guarantee service environ ment CE symbol and declaration of conformity in the insert Conditions of Guarantee Information service The device described in this manual is intended for the indicated use only If you are not sure about the intended purpose of the product contact your dealer Security Advice phone connections may cause a life threatening elec tric shock In addition individual modules may carry dan gerous ringer voltages during operation Touching the voltage carrying conductors or the tele Warning The casing may only be opened by service personnel Y and then only opened partially blue cover flap Installation work inside the open case as well as maintenance service
83. 0 plus Version 2 0 PBX Version 2 3D system telephone COMfort e Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set HW requirements SW requirements Dongle release lt COMset Internal numbers Subscriber scr gt Properties gt Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Subscriber scr gt Properties Configure Authori zations COMset gt General settings gt General COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus For explanations concerning the table see page 34 Configuration of the Feature The internal telephone only available on system telephones COM fortel 1500 2500 or COMfort 1000 1200 2000 plus used for transfer ring exchange line access needs the authorization Transfer of an Exchange Line Access COMset b Internal numbers Subscriber scr gt Properties Configure gt Authorizations In addition a key for Transfer of an Exchange Line Access must be configured COMfortel Set The internal telephones that should receive a transferred exchange line need at least the exchange line authorization Inbound only with emergency call COMset Internal numbers Subscriber scr Properties gt Configure Exchange line settings For the Transfer of an Exchange Line Access several additional
84. 0 cO Z8cv88
85. 1 Configure an account of 0 euro for a subscriber 2 Try to make an external call with the corresponding telephone You hear the busy tone Dependency Limitations The call allowance account will not function if an analogue connection or a VoIP account is being used for external calls To use the function Call Allowance without restrictions you need the telephone service Advice of charge during the call AOCD for your exchange line With Advice of charge at the end of the call AOCE the PBX cannot determine until the end of the call if the call allowance has been exceeded Note that some telephone service providers do not transmit the charges If this type of provider is used through manual selection or with the LCR procedure Soft LCR easy for making telephone calls a call allowance account that has previously been set up does not work for the call in question for example To avoid this the provider telephone numbers in question should be entered as restricted num bers and this function should be activated for every telephone If the LCR procedure Soft LCR 4 0 is used the charges are calcu lated based on the length of the call and the tariff tables set up sepa rately For this purpose you need to specify a price per minute as well as the metering pulse time frame per switching time and provider Routing gt Soft LCR 4 0 gt LCR tables gt View with tariff 74 Voice over IP VoIP For Internet telephony
86. 40 60 80 100 120 seconds l T ummnu ond T2 mmmmumm mmu n mumu T3 T4 B b x y Linear balancing rotating Split Group This is different than Linear fixed rotating Split Group due to the changing priorities only 61 Features Function and Configuration Group Team Functions C a y Adding fixed Split Group One call 0 20 40 60 80 100 120 seconds L Tl eee T2 nuuumumuumummumumu T3 uuummumummu T4 uumu One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds Cia to too oo oo co o AS Temas T2 T3 T4 T5 Coss Two calls A and B call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds l TO T2 uummmmummmu T3 e e T4 C b y Adding balancing Split Group This is different than Adding fixed Split Group due to the changing priorities only 62 p C a x y Adding fixed rotating Split Group One call 0 20 40 60 80 100 120 seconds l l l l l l gt Ti eee eee eee T2 m mom mm m mm m m m m m m m m m m m m m m mmu T3 AAA T4 cs One call CF on no Reply active to target telephone T5 0 20 40 60 80 100 120 seconds a Ao too oo coo co o AS Temas T2 T3 T4 T5 C Two calls A and B amp call B starts 30 seconds delayed 0 20 40 60 80 100 120 seconds l l l l l gt T m m eee
87. 987654321 Account sipgate 1 Subscriber 30 COMfortel 1500 zl m F Action accept gt Execute For more information on this subject refer to Call Distribu End of Basic Configuration Based on Example 1 The basic configuration of Example 1 on page 11 is now completed In order to get an overview of the telephone numbers set and their distribution in the PBX there are several helpful views described at the end For more information on how to best check the function of the config ured settings refer to Putting your PBX into Operation and Testing it on page 22 20 Internal Subscriber Overview Check the internal subscribers configured in your PBX To do this open the page displayed in the fig ure to the right Ls Note You can use the printing function in your browser to print out this over view It is advisable to print the page in landscape format Internal Group Overview Check the internal groups configured in your PBX To do this open the page displayed in the fig ure to the right Ls Note You can use the printing function in your browser to print out this over view It is advisable to print the page in landscape format Call Distribution Overview Check the assignment of external to internal telephone numbers call distribution To do this open the page displayed in the fig ure to the right Ls Note You can use the printing function in your browser t
88. A 15 32 64 In the Telephone Number column under from enter a telephone number from your Subscriber without assignment Analog subscribers ISDN subscribers telephone number plan Here you configure the internal numbers of the subscribers and define the corresponding port and device type 2 y E Telephone 4 5 Under Name enter a suitable name with a number CI por parane properes maximum of 16 characters a 30 COMfortel 1500 Mainboard ISDN port1 COMforteltelephone Configure Under Port select the So Upo ports that the m 32 COMfort 1200 Mainboard ISDN port 2 y COMfortel telephone y Configure end device is connected to from the list field m 33 COMfort 1000 Mainboard ISDN port 2 xl COMfortel telephone zl Configure n j H from Under Device type select a suitable type m Mainboard ISDN port1 CoMforteltelephone for your end device from the list field A Accor EBENE execute Then click the Execute button to apply the settings to the PBX Configure the settings for all additional telephone numbers This completes the configuration of the ISDN subscribers I Note If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name port and device type be available for entries It is a good idea to not connect more than two devices on each Sy port in order to allow separate calling on eith
89. Configuration Manual for the Administrator VolP PBX Systems COMpact 5010 VolP COMpact 5020 VolP ooo oo Ss compact o P acd Abbreviations used in this Manual 3PTY AOCD AOCE CF CCBS CCNR cD CD PR CFB CFNR CFU CLIP CLIP no screening CLIR CNIP CNIR COLP COLR CW DDI DSP ECT GSM MSN MWD NT RgN UPS VoIP Three party conference 3 Party Charge information during and at the end of the connection Advice Of Charge During Call Charge information at the end of the connection Advice Of Charge End of Call Call forwarding Automatic call back on Busy Completion of Calls to Busy Subscriber Automatic call back if nobody answers the call Completion of Calls on No Reply Call deflection by the called partner Call Deflection Forward DDI of a Point to Point connection in the central office Call Deflection Partial Rerouting Call Forwarding on Busy Call Forwarding on No Reply Call Forwarding Unconditional Calling Line Identification Presentation Presentation of customers specific telephone number infor mation on the Point to Point connection Calling Line Iden tification Presentation no screening Call by Call suppression of the presented number Calling Line Identification Restriction Name presentation Calling Name Identification Presenta tion Call by Call suppression of the presented name Calling Name Identification Restriction Presenta
90. Edt ME ERES te ay O PRE LE vos ott ots Address C Control Panel ECE ES 0 Turn off computer e va Control Panel a e i 9 A stare Accessiblity Add Hardware Addor Automatic E Switch to Category View Options Remov Updates A gt ix E See Also 2 e BU ux e Date and Time Display Folder Options Fonts Game Ma Windows Uodate Controllers Double click the Services selection in the list lol Ele Edit View Favorites Tools Help a Qe O P seach gt Foders Fz Address iig Administrative Tools 138 Date Modified File and Folder Tasks 2 Component Services 2KB Shortcut 11 8 2005 11 49 AM ai Rename th fe E computer Management 2KB Shortcut 11 8 2005 11 53 AM BBbata Sources ODBC 2KB Shortcut 11 6 2005 11 53 AM Y Move this file i Event viewer 2KB Shortcut 11 8 2005 11 53 AM D Copy this file ES Local Security Policy 2KB Shortcut 11 8 2005 11 53 AM Publish this file to the Be performance 2KB Shortcut 11 8 2005 11 53 AM Web 2KB Shortcut 11 8 2005 11 53 AM E Email this fie XK Delete this file Other Places ES El Double click the Remote Access Connection Manager selection in the list ME mum ocal Remote Access Connection Name Manager SyPerformance Logs and Alerts Sf Plug and Play Enable SaPortable Media Serial Number Service Retrie Sa Print Spooler Loads S amp aProtected Storage S Qo
91. Feature Short code authorization can be set for each subscriber group sepa rately COMset gt Internal numbers Subscriber scr gt Properties gt Configure gt Exchange line settings or COMset Internal num bers gt Groups gt Properties Configure Exchange line settings For a subscriber the configuration can be made for business and pri vate calls separately The desired short code numbers 400 max must be created COM tools Telephone book Telephone numbers Select them from the telephone number plan that permits the allocation of 2 digit to 4 digit telephone numbers in the 10 9999 range Use Check of Features 1 Enter a number into a call restrictor and into the telephone book as a short code dialling number and then activate the call restrictor and the short code dialling authorization for a telephone 2 Pick up the receiver on the corresponding telephone and dial the number entered You hear the ringing tone Calling Charge Information During and at the End of the Connection AOCD AOCE Charge Pulse To monitor the charges accrued on the connection and also on the internal telephones the charges are recorded by the PBX for each subscriber separately From time to time the charge sum may be reviewed on the corresponding telephone and deleted if necessary The deletion has no influence on the call charges recorded in the call data memory of the PBX To check the charges during a call or di
92. IP accounts and GSM gate ways in addition to Least Cost Routing via different telephone provid ers By comparing the dialled number to a special table the PBX receives information on which connection needs to be used for this call It is possible to use fixed line connections or GSM gateways via external analogue and Sy ports as well as VoIP accounts over the Ethernet interface When dialling externally the PBX first checks whether the dialled tel ephone number is in the Exception Number list and is activated for the current configuration If this is the case the access configured for the telephone number on the Exception Number list is used If a call is routed to a fixed line connection analogue or ISDN con nection the most cost effective telephone provider can be selected with the help of Least Cost Routing If the call is routed to a connected GSM gateway internal subscribers can use the favourable tariff for network internal calls by directly accessing the mobile telephone network When using a VoIP account all internal subscribers have the option of calling partly free of charge via the Internet If the telephone number dialled has not been entered into the excep tion telephone number table a check is made whether a preferred exchange line was set for the subscriber If this is also not the case the telephone number is checked with the help of the LCR tables if Least Cost Routing has been activated and then any a
93. No Charges Calculation factor Direction Calculation type Call type Project Hotel record number 54 16 characters 1 space 16 characters 1 space 16 characters 1 space 16 characters 1 space 16 characters 1 space 16 characters 1 space 12 characters 1 space 6 characters 1 space 5 characters 1 space 8 characters 1 space 8 characters 1 space 8 characters 1 space 6 characters 1 space 5 characters Define whether the printout should have a header consisting of the column title COMlist Call data charges Acquisition If this is the case adapt the column title if necessary COMlist Print options Select the table columns or the information available about the call that you would like to print COMlist Print options Use Check of Features 1 Configure the call data printout 2 Enter the start command with 8 271 Already accrued call data is now printed 3 Make an external call Immediately after the call the data for this call are printed Dependency Limitations Start and stop commands are described in the Operating Manual Call data that has not been recorded due to the settings in COMIist gt Call data charges Acquisition is also not printed For printing the call data in a hotel use the special hotel print function see Print Function on page 86 Online Name Search The online name search lets you look for the name assigned to exist ing telephone number on a ser
94. P Accounts If you received an identification ID enter this into the appropriate field if did not receive this information leave the field empty In additional select a display name and an account number for internal identification They are necessary for selecting an account Select this from the telephone number plan that permits the allocation of 2 digit to 4 digit telephone numbers in the 10 9999 range For each configured account the corresponding provider must be selected COMset gt External numbers Voice over IP VoIP Accounts Frequently used VoIP providers and their configuration have already been defined in the PBX as default providers If you would like to use these providers activate them over the action line on the page COMset External numbers Voice over IP VoIP Provider f there are changes in the configuration or if another pro vider needs to be added the provider data must be adapted accord ingly You receive the data directly from the provider or via corre sponding lists in the Internet For more information refer to the online help for the page COMset External numbers Voice over IP VoIP Provider The three coloured indication dots at the right next to the account access data indicate the success status of the account registration COMset gt External numbers Voice over IP VoIP Accounts Every step of the registration procedure is represented by a coloured indication dot
95. PBX In addition enter the port and pass word that you have already defined for the network connection to the TAPI server in the PBX Finish the entry by clicking the OK button Auerswald COMpact Telephone Service Provider xj Connection to the pbx Diagnosis Connection to the pbx IP address of the pbx 192 168 0 240 DNS address of the pbx SSS Search Port 7001 1 watch over the connection r Security Password 9escccece Repeat password mm Versioninfo OSITRON Auerswald COMpact Telephone Provider Version 1 0 1 0 Copyright OSITRON Kommunikationstechnik GmbH Frechen 2006 Cancel Apply Finish installation by clicking the OK button fig OSITRON Auerswald LAN TAPI 1 0 1 Installation Complete OSITRON Auerswald LAN TAPI 1 0 1 has been successfully installed Click Close to exit The Remote Access Connection Manager service must be deacti vated on the server This is the method for deactivating the service 81 Features Function and Configuration CTI Computer assisted Telephony Open the control panel and double click the Administrative Tools symbol Set Program Access and Defaults ED Windows Catalog E Windows Update Programs 3 ES Documents an Al p R AS Network Connections oon Ey Printers and Faxes E Help and Support amp Control Panel 3 E B H E77 me Bile
96. S Dti 13 Internal Telephone Numbers sssessee nennen tnter tenente teer entree tete tete teer enirn retener teen tnter eterne tree intr nn nnen ns 13 External Telephone N rbets ER e eee de etui da 16 Call BistribUtlona 3 5 on ER RD mE uis sc ILLI 18 End of Basic Configuration Based on Example 1 s sse netten entrent tenente tenete nete tn tr tete tenens 20 Putting your PBX into Operation and Testing it sse netten ertet tenete tenerent tnter tenen 22 Example 2 Adding a COMpact TSM Module sess tenete tenete tenete tnnt teens 23 Logging into the Web Interface t PER E E e ER ERE GI ER ee ERE RI LED err a 24 Hardware Configuration are AAA AAA it ee HR c Het eig c REIR 24 Configuring Ringer Alartri INPUTS uoi tette tette tace ends 25 InternalTelephone NUmb lrs one terc nte o Re ERE ERI e to io E DR bala P He nee e n 25 Door Terminal Call Distribution and Door Bells sse nennt tenente ttt tenete teen a 26 Configuting Relays 2 eine eatem E ae iin ile twee aha bin ioni abla alia iir es 27 Configuring the Alatriste 28 Example 3 Time dependent Configurations Day Night Switching sss 29 Creating Configurations and Time dependent Switching sse 30 Making Configuration dependent Settings cccceceseeseseeseesesesesteeeeseseseseseseeneacaeacaesesesneasacacecseseseseeaeasaeeeecesesusaeasaseneeeeeseeieas
97. The green dots are for a successful step grey dots are for an unresolved status and red dots refer to an error the view shows the status at the time the page is accessed it is not automati cally updated If one of these steps had a problem normally no VoIP calls are possible over the corresponding account A detailed over view of the registration status of the account is found on the page Administration Monitoring VolP status For additional informa tion also refer to the corresponding online help For improved voice connections echo compensation echo cancella tion can be activated for each account separately COMset gt External numbers Voice over IP VoIP Accounts One of the configured accounts must be selected as the preferred account COMset gt External numbers Voice over IP VoIP gt Accounts This account is then always used if no special account for telephone number presentation VoIP routing or as the preferred exchange line has been defined Calls can be distributed to subscribers groups and automatic switchboards for each account separately COMset External numbers Voice over IP VoIP Call distributions Features Function and Configuration Limit Telephone Charges Cost Control In addition to this the exchange line settings exchange line authori zation preferred exchange line telephone number presentation can be made bundle dependent They can also be configured for VoIP s
98. You also have the option of selecting other ringing sequences for more on this refer The figure shows you the following page with the settings for Example 1 on page 11 COMset gt Internal numbers Groups Subscriber assignment Subscriber assignment to internal groups Group Please select a group 9700 alltelephones y Central caller list for groups a Subscriber assignment Ringing delay Change is only group Telephone number name Priority Status of inbound calls Status of outbound calls valid for ringing sequence all d 2 2 33 COMfort 1000 mj Y 1 Logged in El Logged out zl a F gh S A 32 comfort 1200 mj V 2 m Loggedin El Logged out zl n La a S A 30 COmfortel 1500 m V 3 m Loggedin mj Loaged out d fb S A 29 analogue 29 mj Y 4 m Logged in mj Logged out zi M d db S A 28 analogue 28 mj V 5 Loggedin m Logged out xl 2 d db S A 27 analogue 27 mj V 6 m Loggedin m Logged out xl M d db S A 26 analogue 26 m V 7 Loggedin m Logged out zi 2 d Jb S A 25 analogue 25 mj V 89 m Loggedin m Logged out zi M 7j fh S A 24 analogue 24 mj Y 9 m Logged in m Logged out zi 2 d 3a A 21 comport sc0 xl 10 m Logged in Logged out xl n i a 11 xl Logged in xl Logged out el ri until X e action Accept y Execute During configuration using the configuration assistant g
99. a fixed network connections If all fixed network connec tions are busy another call is disconnected to establish this emer gency call in case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external analogue and So ports are all connected to GSM gateways emergency calls are made over a GSM gateway dialling emergency numbers via VoIP accounts is manually possible by selecting a special exchange line with the account number If VoIP access was selected as the preferred exchange line the account that has been selected in the outbound number presentation of the dialling telephone is first checked COMset Internal numbers gt Subscriber scr gt or COMset Internal numbers Groups gt Properties Configure Exchange line settings If an account has been selected this account is used for dialling But if in the tele phone number presentation Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset External numbers Voice over IP VoIP Accounts is used for dialling Note that in case of VoIP access as a preferred exchange line relia bility may suffer compared to fixed network connections It is a good idea to also release at least one fixed network connection For this purpose it is possible
100. ach existing Point to Point connection with the telephone numbers provided by the network provider To do this open the page displayed in the fig The figure shows the following page with the settings for Example 1 on page 11 COMset External numbers PTP connections PBX base numbers trunk bundles Entry of PBX base number and creation of trunk bundles ure to the right Under PBX base number enter the PBX _ Advice Changes will cause a restart of the PBX base number without extension Entry of PBX base number and creation of trunk bundles Under Name enter any name with a maxi PONE umb Nar osm LCR Charge CUP DDI range E formation no screening mum of 16 characters from until ISDN port 2 Under DDI range enter the extension range sianed pors L ith the lowest and the highest DDI m gt EMBA L Y NJ wi g ni 2 nr Then click the Execute button to apply the de v Action accept y gt Execute settings to the PBX The PTP connection is now configured If additional PTP connections are present under PBX base number enter the next PBX base number without extension and configure the settings for it This is not necessary if there are multiple bundled PTP connections with the same PBX base number Then click the Execute button to apply the settings to the PBX In the right column select the applicable port for the telephone number entered Ls Note
101. actual telephone number presentation is directly configured in the individual GSM gateway On a connection with CLIP no screening activated the number pres entation defined here is not considered Customer defined Telephone Number Information Presentation for CLIP no Screening CLIP no Screening is a telephone service for outbound calls This function allows the party called to see a customer defined telephone number instead of the telephone number assigned by the network provider In this context No screening means that the customer defined number is not checked by the central office against the assigned numbers It may contain any telephone number you define e g a service telephone number HW requirements z Version 2 0 PBX SW requirements Dongle release COMset gt External numbers PTMP connections MSNs COMset gt External numbers PTP con nections PBX base numbers trunk bun dles COMset gt External numbers PTP con nections DDIs Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Enter all the MSNs DDIs for which you would like to present another telephone number for the party called in the MSN DDI table Enter the desired telephone number for CLIP no screening into the column next to each MSN DDI COMset gt External numbers PTP connec tions gt DDIs or gt PTMP connections
102. al The setting Call charge recording changes with subscriber COMIist gt Call data charges gt General settings assigns the charges incurred from the time the external calls are transferred to the con nected internal telephone On the exchange line the telephone serv ice Advice of Charge during the connection OCD is required oth erwise all charges are assigned to the last subscriber Dependency Limitations On some ISDN telephones the Transfer may be made using an available function key or menu instead of going on hook see the manual for the telephone it may also be called ECT Transfer With some ISDN telephones it may happen that your telephone rings after hanging up and that you are reconnected to your first calling partner if you pick up the receiver Refer to the operating instructions for the telephone to check whether the PBX Transfer is activated Resolve the problem if necessary An external call can only be transferred to an internal subscriber with the necessary exchange line authorization at least inbound for the corresponding exchange line For transferring two call partners you do not need public exchange support telephone service ECT because the PBX supports the transfer via the PBX 2nd B channel That means the PBX takes over the job from the public exchange For this function you need at least two external voice channels 42 Automatic Callback on Busy CCBS
103. all deblockers 10 max must be created and filled with released numbers a max total of 100 COMtools Special numbers Call deblocker outbound released numbers After this a call deblocker can be selected and activated for each subscriber group separately COMset Internal numbers Sub scriber scr gt or COMset Internal numbers Groups Prop erties Configure Exchange line settings For a single sub scriber the configuration can be made for business and private calls separately A common call restrictor can be selected for the Call Through users in the special exchange line settings for Call Through only COMset gt Functions Call Through which can be activated per user COMtools Telephone book Call Through user Use Check of Features 1 Enter a number into a call restrictor and into a call deblocker and activate both for a telephone 2 Pick up the receiver on the corresponding telephone and dial the entered number You hear the ringing tone 72 Call Restrictor Outbound Restricted Numbers You can limit the exchange line authorization for subscribers groups and Call Through users The numbers that should not be dialled can be entered into up to 10 different Call Restrictors A total of up to 100 restricted numbers may be entered e g 10 call restrictors with up to 10 restricted numbers or 5 call restrictors with up to 20 restricted numbers In general numbers are blocked s
104. ame Properties m 9700 all telephones Configure from until De F Action Accept v gt Execute During the configuration process using the configuration assistant a group is automatically created for each external telephone number You can delete groups which are no longer needed on this page Under Action configure Delete and select the groups to be deleted from the left column Then click the Execute button Assigning Subscribers to a Group with Ringer Delay Assign subscribers to the available groups To do this open the page displayed in the fig ure to the right Under Please select a group select the group to be configured first from the list field In the column Telephone number name under from until select all the subscribers from the list fields that should be called when the group is called Then click the Execute button to apply the settings to the PBX If some of the subscribers should get a delayed call when the group is called activate this under Ringing delay is only valid for ringing sequence all Then click the Execute button to apply the settings to the PBX Configure the settings for all groups This completes group creation additional LS Note to Ringing Sequence on page 60 The ringer delay time set to 5 seconds can be changed on page COMset Internal numbers Groups Properties Configure gt Reachability
105. and Configuration Number display and suppression Number display and suppression Number Display CLIP on Your Own Telephone Using this feature the caller s number is presented on the display of a system telephone an ISDN telephone or a CLIP capable analog telephone A prerequisite is that the caller present his number Some CLIP capable analog telephones support the recording of the date and time in the caller list Sometimes the display of the name instead of the number is possible e g COMfort 300 System telephone ISDN telephone with HW requirements display or CLIP capable analog telephone SW requirements Version 2 0 PBX Dongle release cx PITY Internal numbers Subscriber scr gt Properties gt Configure gt Analog settings COMtools Telephone book Tele phone numbers Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature For a system telephone or ISDN telephone it is not required that this feature be configured over the web interface Analog CLIP telephones need a specific ringer signal to detect this information To do this the display of the CLIP and the extended CLIP information date time name must be activated on the analog telephones in question COMtools Internal numbers Subscriber scr gt Properties Configure Analog settings If the call is not accepted the telephone is block
106. as anonymous calling see the manual for the telephone Telephone number suppression for VoIP calls is possible but it is not always supported by the providers Connected Line Identification Presentation COLP Number Presentation Inbound This feature lets you present the actual number reached to the inbound caller The number presented back to you may be one of the numbers from the exchange line connection reached This number may be different than the number actually dialled by the caller This is useful if for example another subscriber takes the call via pick up or call forward ing is active The number to be presented back may also be suppressed COLR HW requirements Pu Version 2 0 PBX SW requirements Dongle release COMset gt Internal numbers Subscriber scr gt Properties gt Configure Exchange line settings COMset gt Internal numbers Groups Properties Configure Exchange line settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Number presentation inbound can be set for each subscriber group separately COMset gt Internal numbers Subscriber scr gt or COMset gt Internal numbers Groups gt Properties Configure Exchange line settings Three settings are available e None the number is suppressed e Standard Both the DDI parallel to the interna
107. aseteeeeeeeeeaeaes 32 Features Function and Configuration hh eee 34 Call Distribution and Reachability nanses 3 creen tra rennen a ne re Ten Oe E DRY EHE T ven artesian 35 External Call Distribution to Subscribers and Groups tenente ten tete tete teen entr retener 35 Door CallDisttibUtion iui aan Rh e UR RO eG a EHI 36 Call Order of the Gro p Membels edaetatet de ted cde tret citet nte etin cde n i E dk de te dtu da 36 Call Forwarding for Individual Telephones Subscriber CF c ccccecececssecseseeseseeeeeseeeeseseseseseeeeeteaeaeaesneesneasecasaeeeeeseseeaeacesaeensnsesnsaeaseceeeses 36 Call Forwarding for Individual Groups Group CF terat tette entente ete e neni n tees 37 Call Forwarding for External Numbers ISDN and analogue sse ntn tnnt 38 Parallel ke i mE ide iedeee 39 B sysoni BUSy ii mita erc dd i eec eoe E le le echa Mele ines VU lid V Ern 39 Stay Reachable via B Channel Reservation cnc 39 Kriocking Gall Waiting argo a RE ERE DR AAA EE 40 Table of Contents Alternation Conference Connect Callback ooooocioionononicnoncnnnencnnonononnoncncononcnnonnnnononronennnnnnonrnnnnnn nono non nnnnanonr cnn nr nna nr tassa sanas 41 Altemation HOLD 41 Three Party Conference PIT aiii A A AA a A 41 Connect Call Transfer ECT uta tata 42 Automatic Callback on Busy COBS 5 n rie ee A eee de ie eee de ad e
108. ated The copies are now printed one after the other and you may have to cut the paper 86 Use Check of Features 1 Use the reception telephone to check into one of the room tele phones 2 Make one or more calls with the corresponding room telephone 3 Check out this room telephone using the reception telephone and start the print out Dependency Limitations The PBX has a permanent call charge data memory for 3000 to 9000 data sets If the capacity of this memory is filled and some of the calls made by a long term guest are overwritten a text explaining that not all calls are listed entered under Missing Call Data is printed on the invoice The sum listed on the invoice is taken from the call charge meter that counts independent of the individual call data Tip Activate the Special dial tone on the hotel reception telephone if the call data memory is full COMset Internal numbers Subscriber scr Properties Configure gt Signalization by tones Then you have the option to print out an informational invoice in time If you deactivate the registration of certain call types to save space in the Call data memory COMlist Call data charges Acquisition these calls are not listed on the individual call data listing of the invoice The sum listed on the invoice is taken from the call charge meter that counts independent of the individual call data The invoice hotel record number created later is listed under COMl
109. ause you have changed the number of telephony providers by starting a new update within one hour You can make a maximum of five update attempts per day and pre sented number An update may also be started by telephone The current activation status and the time of the last successful update as well as the next automatic update are listed on the page Soft LCR easy LCR status Soft LCR easy is only available for use in Germany Note that some telephone service providers do not transmit the charges If this type of provider is used through manual selection or with the LCR procedure Soft LCR easy for making telephone calls a call allowance account that has previously been set up does not work for the call in question for example To avoid this the provider telephone numbers in question should be entered as restricted num bers and this function should be activated for every telephone If the LCR procedure Soft LCR 4 0 is used the charges are calculated based on the length of the call and the tariff tables set up separately A fallback to a fallback provider is not executed on an analogue con nection Least Cost Routing with Soft LCR 4 0 To telephone easily and without hassle using the most cost effective telephony provider the PBX offers automatic Least Cost Routing LCR To activate LCR in the PBX the function must be configured and the current tariff structure of the telephony provider used must be transferred into
110. ber must be entered for an ana logue connection COMset External numbers Analogue connec tions Telephone numbers Besides the external numbers available on the external ISDN con nections need to be entered A PBX may have multiple DDIs on a PTP connection so these DDIs are not entered individually Instead the DDIs made available by the network provider are entered as a DDI value range COMset gt External numbers PTP connections gt PBX base numbers trunk bundles Only in additional configuration options are the DDIs that differ from the linear call distribution or that are necessary for other functions entered e g for remote configuration Each DDI entered is listed under COMset gt External numbers PTP connections gt DDis In comparison all the available MSNs must be entered for a Point to Multipoint connection COMset External numbers PTMP con nections MSNs To be able to configure call distribution for connected GSM gateways enter the dialable telephone numbers that you entered in the GSM gateway configuration as telephone numbers MSNs or DDIs COMset External numbers M Analogue connections gt Telephone numbers gt PTP connections DDls or gt PTMP connections gt MSNs However before you can enter GSM gateway DDIs in the PTP connection you need to create the requested con nection by entering a PBX base number of your choice with a DDI value range e g PBX bas
111. ber or a name using the keyboard Before leaving the page it is necessary to confirm your entries by clicking the Execute button in the action line The follow ing signs must not be used 8 amp lt gt Change number or name Double click the entry to be overwritten It is marked in blue and can directly be overwritten or deleted with the Delete Backspace key Before leaving the page it is necessary to confirm your changes by clicking the Execute button in the action line 9200700 Switch over Functions Functions that can do more Scr port than switch on off and have only a limited selection of options a preselection has already been entered in the field To change this selection you have to choose from the popup menu by clicking them with you mouse Open the popup menu with clicking the arrow For some functions there are little circles that you No automatic can click to switch between the options listed When onbusy a setting is selected there is a black dot in the circle after 4 Click an empty circle to switch functions Activating a setting deactivates all the other choices Activate deactivate Functions A square representa P p switch An empty square means out or no there against a little check mark means on or yes Make the selection by clicking it Add entries in the list To create prom new entries in the list fill in the i E To empty entry fields in the
112. bottom line of the table and confirm your Action Accept z gt Execute entries by clicking the Execute button in the action line One or more lines are then added to the list Delete entries in the list To mnm Delete EI cxccute delete an entry first select Delete in the action line instead of Accept Then you select one or more entries in the first table column for deletion by clicking them little check mark in the square If you would like to select all the entries activate the little j amp p box at the bottom left side of the action bar Then delete the marked entries by clicking the Execute button in the action line Colour schemes To customize the interface to your personal taste the PBX offers four colour schemes The may be configured for the admin under Administration Server configuration and for the individ ual users under COMset b Internal subscriber scr Properties gt User settings Introduction Important Information Authorization Assignment Authorization Assignment Authorization Levels for Accessing the Web Inter face To prevent important settings from being changed by mistake or by unauthorized persons there are different authorization levels in the PBX Access to the Web interface on the PBX is divided into three authorization levels Administrator admin sub administrator sub admin and user Each of these authorization levels has a user name and a PIN
113. bution on page 36 Note Configure the ringer rhythm and ringing time on the door bell button for internal door termi nal call distribution To do this open the page displayed in the fig ure to the right The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Rhythm and cadence Ringer rhythm and cadence deri Under Ringer rhythm select the desired ringer rhythm from the list field Module Door bell button Ringer rhythm Ringing time Under Ringing time select the desired ri TSM Door bell 1 Door bell 3rd special rhythm 30 seconds nder Hhinging time selec e aesired ring SC PER ing time from the list field Then click the Execute button to apply the settings to the PBX This sets the ringer rhythms and durations Action Accept gt Execute gt For ISDN subscribers the function of this setting is depend ent on the ISDN telephone connected ISDN telephones frequently support only their own ringer rhythms and not those programmed in the system 26 Configuring Relays In order to perform various switching and control procedures the COMpact TSM module has a total of three relays that must be con figured according to each intended use Two of these relays come with factory default settings for controlling the door station If no door station is being operated these relays can be reconfigured for other LS Note Co
114. butions COMset External numbers PTP con nections Call distributions COMset External numbers Voice over IP VoIP Call distributions COMset gt General settings General COMtools Music on Hold announce ments File selection Announcement before answering COMtools gt Music on Hold announce ments General settings COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 For explanations concerning the table see page 34 Configuration of the Feature The Announcement before Answering function is activated per group COMsetb Internal numbers Groups Properties Configure Reachability Three settings are available e Off Announcement before Answering is switched off e On busy The caller hears the announcement before answering only if all called group members are busy After the announcement before answering the caller hears Music on Hold e Always The caller always hears the announcement before answering In the line is busy he is put into the waiting loop after the announcement before answering and hears Music on Hold If the called telephones are available the caller hears Music on Hold also while the telephones are ringing In addition the length of the ringing delay can be selected Two set tings are available e Immediately The call is signalled during the greeting message e After Text before Answering The call is signalled
115. by the user you can perma nently set all the other features e g exchange line authorizations other authorizations by assigning a profile for subscriber or group Under COMset Internal numbers Subscriber scr gt Profiles Configuration you can configure the requested profiles for groups under COMset gt Internal numbers Groups gt Profiles Configu ration By doing this you only have to configure the settings in the column Property that you do not want to leave to the user himself For these settings you have to put a check mark in the Profile controlled settings col umn For the settings that do not need to be profile control led the check mark in the Profile controlled set tings column needs to be removed In this case the setting in the Property column is irrelevant If the profile was created and assigned to a sub Scriber the extension features can be reviewed and changed under COMset Internal numbers gt Subscriber scr Properties Configure for groups COMset b Internal numbers M Groups gt Properties Configure The user can also so this later In the Mode column the extension features are pre sented in an overview If the PBX uses several configurations e g for day night holidays and if different profiles are in use for the telephone group you can see this from the differ ent entries listed To differentiate the changeable entries from the
116. cess area Authorized dealer These are persons that are trained for this pur pose e g certified electricians They must be properly trained for working in an area with potentially hazardous voltage They must also have knowledge about the latest electrical safety standards and requirements make sure that only authorized persons have access to customer data Make sure that no unauthorized persons are allowed to process customer data store change transfer block delete or use it Additional advice against abuse may be found in the paper from the Bundesamt f r Sicherheit in der Informationstechnik Sicherer Ein satz von digitalen Telekommunikationsanlagen on the Internet under http www bsi de literat tkanlage 6001 htm Introduction Important Information Translation Table of the Features Translation Table of the Features Sometimes features are known under different names To find these terms in the manual if you do not know the exact name used a list of known features can be found below Feature Corresponding Feature of the COMpact 5010 5020 VoIP Return to operator Fall back to reception Return on busy Fall back on Busy Return to attendant Fall back to reception Actuator Relays Call pick up Pick up Announcement before polling Announcement before Answering Automatic exchange line seizure Direct exchange line telephone Babyp
117. ched via the automatic recep tion an internal subscriber or group telephone number with active subscriber or group call forwarding must be defined as the target COMset gt Internal numbers Subscriber scr gt Properties Configure gt User settings or COMsetb Internal numbers Groups gt Properties Configure Call Forwarding Call forwarding and parallel calls active for internal call targets are also used here The caller is forwarded depending on the features authorizations number presentation call charge assignment of the forwarded tar get The exchange line authorizations Call Restrictor Deblocker as well as Do not Disturb valid for the internal call targets are considered for the transfer The caller may hear the busy signal and the call is treated as configured under behaviour on Busy on no Reply This means the connection is disconnected the default target is called or the caller is reconnected to the automatic reception In case of a call transferred by the automatic reception the telephone number of the caller is presented to the party called not the number of the reception If an external caller is transferred to the automatic reception by an internal telephone via Query the transferring telephone hears the announcement and can select the destination itself Then the caller is connected to the selected destination If the transferring telephone hangs up without selecting any destination the calling part
118. ction can still be transmitted to the network provider so that the charges can be calculated correctly HW requirements SW requirements Version 2 0 PBX Dongle release COMset Internal numbers Subscriber scr gt Properties Configure Exchange line settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature If the number presentation only needs to be suppressed call by call the outbound number presentation must be configured as Standard or Exchange line dependent For the Exchange line dependent setting each exchange line can have an individual number presented to the network provider or to the caller separately COMsetb Internal numbers Subscriber scr gt Properties Configure gt Exchange line settings The number presentation to the caller is suppressed by the telephone before starting a call The number presentation to the network provider is not suppressed by the telephone If the number presentation should always be suppressed the out bound number presentation must be configured as Exchange line dependent For each exchange line can a separate number be pre sented to the network provider To keep these numbers from being presented to the caller number presentation can be suppressed per exchange line separately COMset Internal numbers Subscriber scr gt Properties Configure Exchange line sett
119. d in the configuration are used for balancing Central Caller Lists for Groups The telephone numbers of unaccepted calls are stored in the caller list on the system telephone COMfortel 1500 2500 As soon as a connection inbound or outbound has been made to a caller the corresponding telephone number is automatically deleted from the caller list If a group call occurred and if the central caller list for groups is activated the telephone number is also deleted from the caller lists of the other members of the group HW requirements At least two system telephones COMfortel 1500 2500 SW requirements Version 2 0 PBX Version 3 2D system telephone COMfortel Dongle release mic Configuration via COMset gt Internal numbers Groups Setting via Subscriber assignment For explanations concerning the table see page 34 Configuration of the Feature The main caller list can be activated for each group separately COM set Internal numbers gt Groups Subscriber assignment Use Check of Features 1 Configure a group consisting of system telephones COMfortel 1500 2500 2 Activate the central caller list for the group 3 Call the group from another telephone Do not accept the call 4 Call this telephone number from the caller list with one of the called system telephones Accept the call at the target 5 Check the deletion of the entry from the caller list on the other sys tem
120. d network or GSM APTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection comprised of several Sg connections with the same PBX base numbers and the same DDI value range All VoIP accounts Use Check of Features 1 Configure exchange line authorization City for a telephone 2 Pick up the receiver of the corresponding telephone and dial a number with an area code You hear the busy tone Dependency Limitations When dialling a local number telephone number without area code via VoIP and GSM connections the area code entered under COM set External numbers Location is automatically dialled as a pre fix Currently emergency calls over VoIP see Voice over IP VoIP on page 74 cannot completely be guaranteed by all providers This has to do with the connection to the emergency centre as well as provid ing the geographic location of the caller which is so important in case of an emergency call Because of this reason existing VoIP accounts are not used for emergency calls the calls to telephone numbers entered under COMset Internal numbers Emergency call Therefore when selecting only inbound with emergency call author ization only inbound calls can be accepted on the corresponding connections When selecting only internal with emergency call authorization no external calls can be made on the corresponding connections 71 Features Functio
121. dial lists as well as the telephone book Send and receive SMSs Memo Scheduled call Power dialling HW requirements mid Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set SW requirements Dongle release Global release is necessary COMset gt Internal numbers Subscriber scr Properties gt Configure User set tings COMset gt Functions Hotel function Room subscriber Configuration via Setting via Administration gt Dongle releases COMfortel Set For explanations concerning the table see page 34 Configuration of the Feature Release the desired number of hotel subscribers using the required release code Administration Dongle releases At least one telephone must be assigned to the Hotel Room Tele phone function COMset Functions Hotel function Room sub scriber If system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus are used a programmable function key can be configured with the Hotel Room function for the telephone number of this tele phone COMfortel Set The guest can use this key to configure the wake up time and get information about the telephone charges accrued Other programmable function keys may be assigned with numbers for the exchange line 0 Reception Room service Emergency etc COMfortel Set Features Function and Co
122. dialled over a specified account 36 For internal door calls a ringer rhythm and the ringing duration must be configured for each door bell button COMset Door switching music module Rhythm and cadence To call the door and to present the internal number a door number must be configured COMset M Door switching music module gt Telephone numbers Select this from the telephone number plan that permits the allocation of 2 to 4 digit telephone numbers in the 10 9999 range Use Check of Features 1 Configure a door and the corresponding door call distribution 2 Press a door bell button 3 Check if the number entered is called with the correct ringer rhythm and the correct duration Dependency Limitations If All external connections or internal is set VoIP and GSM routing is used if the target number was entered in the exception telephone number table and was activated for the current configuration see page 76 Call Order of the Group Members See Ringing Sequence on page 60 Call Forwarding for Individual Telephones Sub scriber CF Thanks to subscriber Call Forwarding CF you can forward internal and external calls targeted to your telephone to other internal tele phones or external connections As there may be different reasons for not being able to take a call there are three different kinds of call forwarding Immediate Call For warding Call Forwarding on Busy and Call Forwarding on no Reply
123. door termi nal system HW requirements SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset Door switching music module gt Port configuration COMset Door switching music module gt Telephone numbers COMset Door switching music module gt Call distributions COMset Door switching music module Rhythm and cadence For explanations concerning the table see page 34 Configuration of the Feature At least one of the available door bell button inputs on the COMpact TSM module must be assigned to a door terminal as a door bell but ton COMset gt Door switching music module Port configuration After this an internal or external target number must be entered for each door bell button COMset gt Door switching music module gt Call distributions In the case of an external target number the exchange line used by the PBX and telephone number to be presented if applicable must also be selected COMset Door switching music module Call distributions The following settings are possible e All external connections or internal The external target number can be dialled over any available fixed network connection e Special connection The external target number can be dialled via a special fixed network connection selected by the telephone number to be presented e VoIP account The external target number can be
124. dule gt Relay settings Turning on the emergency call priority switch emergency call has pri ority is recommended for calling external subscribers This means that when an alarm is triggered by the PBX an exchange line call is always made possible If all the lines are busy a live call is ended so that the emergency call can be made COMset Internal numbers Emergency call Activate the alarm COMset gt Door switching music module Alarm settings Use Check of Features 1 Configure and activate an alarm with an alarm call to internal sub scribers 2 Trigger the alarm 3 Accept alarm call and acknowledge it with 0 Dependency Limitations If no wav file is available the alarm announcement may be recorded using an internal telephone You can also de activate the alarm with an internal or an external tel ephone If you want to configure a second alarm run a second COMpact TSM module is required You cannot use the second ringer input for this purpose Some analog telephones able to display CLIP information alphanu merically show the message Alarm call while ringing This text can be changed under COMset General settings CLIP texts If a name has been entered for the identification number of the alarm this is displayed again COMset Door switching music module Alarm settings Currently emergency calls over VoIP see Voice over IP VoIP on page 74 cannot completely be guarante
125. dy accepted manually Load the Announcement before Answering as a wav file Format 8 bit A Law 8 kHz Mono into the PBX COMtools Music on Hold announcements File selection Announcement before answer ing Adjust the volume of the announcement if necessary COMtools gt Music on Hold announcements General settings Keys have to be configured on the waiting field receptions selected for operating the waiting field to monitor and process exchange line calls COMfortel Set During configuration a trunk bundle is assigned to each waiting field key In this definition a trunk bundle is An analogue connection fixed network or GSM A PTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection formed by several Sy connections with the same PBX base numbers and the same DDI value range All VoIP accounts After the trunk bundle is selected the keys are used dynamically This offers you the option of defining only one key for a bundle If inbound calls arrive over a bundle they are displayed on the corre sponding key If there are more calls on a bundle than keys they are not displayed until a key is available again The maximum number of possible waiting field keys depends on the number of existing exter nal connections B channels and therefore on the possible number of parallel callers In addition configure a waiting field key for internal calls in ord
126. e Other tel ephones will ring first and the call must be started by picking up the receiver If this is an analog telephone that supports alphanumeric CLIP during the ringing the message TAPI is shown on the display You can change this text under COMset gt General settings CLIP texts Soft Call Thanks to the function Soft Call a user can dial an external telephone number via Web interface from the telephone book the call charge data list or by entering a telephone number CTI Computer Teleph ony Integration The user has to enter his user PIN into the Web interface to use the function HW requirements SW requirements Version 2 0 PBX Dongle release cic COMset gt Internal numbers Subscriber scr gt Properties Configure Exchange line settings Administration User PINs Administration Access authorizations Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature To use the Soft Call function configure the following settings Set the short code authorization for business calls COMset gt Internal numbers Subscriber scr Properties Configure gt Exchange line settings Enter a user PIN Administration User PINs Activate the pages COMtools Telephone book Overview COM tools gt Telephone book Soft Call and COMlist gt Call charge data list for access by the user Administration
127. e called when the door bell button is pressed To do this open the page displayed in the fig ure to the right i 3 Door call distribution door scr group external TSM modules Under Destination number internal or external with exchange line access Konfig 1 number enter the internal and external tel id eee Exchange line selection ne eel Soe number presentation ephone number that is to be called when the EA All ext lines or door bell button is pressed internal Door bell 1 Door bell c Special Tel no j Doi 30 If you have entered an external telephone number and would like to have a specific tele n Alarm input The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Call distributions connection C VolP account Account sipgate 1 zl phone number presented to the person being called under Exchange line selection number presentation select a specific con Action Accept gt Execute nection based on the telephone number of the person being called If door calls should only be made over a VoIP account select this account under Exchange line selection number presentation Then click the Execute button to apply the settings to the PBX Ringer Rhythms and Cadence This completes the configuration of door terminal call distribution TS For more information about the settings refer to the chap ter Door Call Distri
128. e and price per unit COMlist Call data charges General settings Select the table columns or the available information for the call you would like to see and change the column names if necessary COM list Print options Configure additional filters for the call data list COMlist Filter gt Configure Use Check of Features 1 Open the call data view under COMlist Call charge data list 2 Select the desired filter 3 Configure the number of lines per page 4 Change the sort order by clicking the column headers 5 Select the desired action e g create export file in the action line and click the Execute button 53 Features Function and Configuration Call Data and Charge Management Dependency Limitations Call data that has not been recorded due to the settings in COMlist gt Call data charges Acquisition is not displayed Call Data Printout The call data stored in the PBX may not only be evaluated by a PC but can also be read out directly to a printer As soon as the printout has been enabled by a start command the call data are read out continuously immediately after the end of the call If the printer must be disconnected from the PBX for a time the stop command entered over the telephone prevents the data sets stored in this time frame from being lost Printer with USB interface PCL4 HP Laserjet compatible Esc P Epson compatible HW requirements
129. e is immediately con nected to the external subscriber HW requirements pep SW requirements Version 2 0 PBX Dongle release Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature This feature does not need to be configured via the web interface Use Check of Features 1 Make a call 2 Make an additional call 3 Start the transfer of the external call partner to one of the internal telephones currently in a conversation gt Busy tone and return to the call 4 Put the external call partner into the waiting loop of the internal tel ephone called using R 07 or on the system telephone with the menu see the manual for the system telephone Dependency Limitations In several ISDN telephones the Finish a Query function is executed using an existing function key or using a menu e g with end sep arating back or pressing the R key again see the manual for the telephone Automatic Waiting Loop after Announcement before Answering See Announcement before Answering Greeting Message on page 52 47 Features Function and Configuration Reception and Secretary Function and Announcement before Answering Call Parking with Parking Zones With this function you can park a calling party to be transferred This allows the desired call partner to take the call on another internal tel ephone For
130. e number 4711 with a DDI value range 1 to 2 COMset External numbers gt PTP connections PBX base numbers trunk bundles If accounts have been created with one or more VoIP providers these account data must be entered COMsetb External numbers Voice over IP VoIP provider and Accounts see also Voice over IP VoIP on page 74 In some countries the Point to Point connection may provide addi tional telephone numbers besides the DDIs that are not appended to the PBX base number These numbers must be entered as MSNs into the Point to Point connection COMset External telephone numbers Point to Point connections MSNs After this internal numbers for subscribers COMset Internal num bers Subscriber scr Telephone numbers and groups COMset gt Internal numbers Groups gt Telephone numbers must be cre ated To achieve linear call distribution the internal numbers must match the DDIs assigned by the network provider For this purpose the PBX has a free numbering plan for assigning 2 to 4 digit numbers in the 10 9999 range For the DDIs in a Point to Point connection a linear call distribution is used Every available DDI in the DDI value range is assigned to the corresponding internal number e g 4711 99 to the internal number 99 Linear call distribution may be deactivated separately per connec tion The DDIs must then be entered individually and assigned to the internal numbers directly
131. e up FUFictlOn a corte ce ect t to A date e olia Dao no odo deed dence er du dun nce Pe df odd 65 Update FUNCHONS dO Rm MH 66 Regular firmware updates via the update server sss nn eere nere entren eren 66 Prefer certain Subscribers or Sq Ports tentent nennen tentent nenne trennen nenes 67 B Ghannel Reservation n ode e per ear Ue te nv n DRE pe pavo redeo Ee eR e He e eee 67 Preferred Exchange Linie 4 ih oe ee S Mee M e ee M ee edet 67 Use Security F nctlons oninia ro een e en EO e E EE UE dal enn nena RE HEFTE EHE ERE 68 Emergency Numbers and Priority Function esses sese nete te tnter a tete tet tn ene tee tete tet teint tae tete tet tnnt 68 Alarmi FUNCIONS uia a etr vere Pit etre Avis AA rede atte i RH 68 Baby Gal HotliNe uina et alta 69 ROOM Monitor sente i tire gra re A a ire e aa rada e i aam Te ata Y a ie a e ue e Mu a ONO ay 70 Table of Contents Limit Telephone Charges Cost Control s sss 71 Exchange Eine Authorizations 3r A ian HEURES 71 Call Deblocker Outbound Release Numbers sse conan 72 Call Restrictor Outbound Restricted Numbers cnn 72 Short code dialling Authorization Calling Charge Information During and at the End of the Connection AOCD AOCE Charge Pulse sss 73 Call Allowance ACCOUFLU nc dnte AA bene a ER HUE HERRERA RO ERE 74 Voice ovet IP Volpi i ttt ti tote ttti ee e edet iced ee sve
132. e with the settings for Example 1 on page 11 COMset Hardware Modules Mainboard DI Note that parameters set here correspond to the real port settings on your PBX question Which module is inserted Note in which slot For more information on this refer to the module descriptions in the Installation Manual chapter Mounting 24 You must logged on as administrator in order to perform the configu ration because initially only the administrator has the necessary rights After you have logged in you see a menu with a tree structure on the left side of the page You now have access to the entire system configuration The structure is similar to the directory structure on a hard drive where each folder can be described with a unique path For reasons of simplicity this path information is shown above each figure for each configuration example This shows the exact location of each menu option in the tree structure H Module Configuration options E Ports MSNs DDIs Internal subscribers Call distribution PBX base numbers 28DN module Telephone numbers Ports AA Settings Port 1 Call distribution POTS module Ports door terminals bell button TSM assignments Relay settings Internal subscribers door terminal TSM module numbers Mainboard Configuration options EA Ports MSNs DDIs Internal subscribers Call distribution PBX base numbers Mainboard Voice over IP provider Voice o
133. ease of the TAPI subscribers necessary in increments of 8 Configuration via Setting via COMset gt General settings CLIP texts COMset gt Functions LAN TAPI gt LAN TAPI subscriber COMset gt Functions gt LAN TAPI Con figuration Administration Dongle releases For explanations concerning the table see page 34 Configuration of the Feature Release the desired number for TAPI subscribers using the required release code Administration Dongle releases All subscribers that are to be controlled over a PC must be selected on the page COMset gt Functions LAN TAPI LAN TAPI sub scriber The port and the password at least 6 characters must be configured for the network connection to the TAPI server COMset Functions gt LAN TAPI Configuration The PBX must be connected to a server PC over a TCP IP network The TAPI driver TSP for the PBX must be installed on this server PC To do this start the Auerswald Mega Disk Version 4 73 on the server PC and click the link TAPI Service Provider on the COMpact 5010 5020 VoIP software page fi Auerswald Mega Disk Abes m e e 2 Sofware Manuals Service Products Mega Disk 4 73 Product group lt COMpact 5020 VoIP l Overview 1 Plug amp Play Installation VEA 2 Drivers System telephones 3 Additional pages ei 1 Plug 8 Play Installation Products COMmander Basic Commander Basic 19 COMmande
134. ecep tions Configuration COMtools Music on Hold announce ments gt File selection Automatic recep tions COMtools Music on Hold announce ments File selection Announcement before answering COMtools Music on Hold announce ments General settings For explanations concerning the table see page 34 Configuration of the Feature A reception is configured by entering an internal telephone number COMset gt Functions Automatic receptions Configuration Take this from the telephone numbering plan that allows you to assign 2 to 4 digit telephone numbers in the 10 9999 range Then configure each single reception as described in the following Enter the individual internal target numbers as transfer targets after dialling the DTMF suffix digits 0 9 COMset Functions Automatic receptions Configuration The following destination numbers can be entered Internal telephone number of a subscriber Internal telephone number of a group Internal telephone number of another automatic reception Instead of the telephone number you can also enter an asterisk for the destinations 1 9 This way the caller can dial directly into the corresponding internal telephone numbering range 1 to 9 If for example an asterisk has been entered for destination 4 the caller can dial any available internal telephone number starting with a 4 Select one of the available announcements as a gree
135. eception Telephone func tion COMset Functions Hotel function Reception subscriber There must be one programmable function key configured for each hotel room telephone on the hotel reception telephone COMfortel Set Use Check of Features The use of the hotel function is described in detail in the manual for the system telephone 84 Dependency Limitations Note that some telephone service providers do not transmit the charges If LCR using the LCR procedure Soft LCR easy is config ured on the hotel reception telephone and calls are transferred to the hotel guests it might not be possible to determine the charges for these calls If the LCR procedure Soft LCR 4 0 is used the charges are calculated based on the length of the call and the tariff tables set up separately To add the charges for an assisted call transfer to the guest s bill acti vate the Call charge recording changes with scr function COMlist gt Call data charges gt General settings A useful telephone service is the Advice of charge at the end of the call AOCE because all charges are billed to the last subscriber If the exchange line has the Advice of charge during the call AOCD service at least one unit will be charged to the hotel bill The transfer of charge information is not supported on analogue con nections Note that the hotel reception telephone is not available for inbound calls during check in or check out caller hear
136. ecre tary s number may be assigned to a specific ringer rhythm with the PC program COMfortel Set in the phone book on the boss tele phone Use Check of Features 1 Configure a boss key on the system telephone and a secretary key on another system telephone 2 Press the secretary key on the boss telephone to activate the func tion 3 Call the boss telephone 4 The secretary s telephone rings take the call 5 Start a query to the boss telephone from the secretary s telephone by pressing the boss key 6 The call is transferred to the boss telephone by hanging up the receiver Dependency Limitations A maximum of five secretary or boss keys per telephone are possible It is not possible to configure both types of keys on one telephone The configuration is only possible on the first level of the keys The configuration and usage of the Boss Secretary function is described in detail in the manual for the system telephone Transferring Existing Calls See Connect Call Transfer ECT on page 42 Waiting Loop This function enables an indirect transfer of an external calling part ner to an internal subscriber or group if the subscriber or group is busy The external calling partner can be put into the waiting loop There he is held for up to 3 minutes while listening to Music on Hold When the internal subscriber in question is no longer busy he is called for up to 60 seconds If he takes the call h
137. ection In the PBX configure each existing Point to Multipoint connection with the telephone num bers provided by the network provider To do this open the page displayed in the fig Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers PTMP connections gt MSNs Entry of multiple subscriber numbers MSN ure to the right Under Multiple subscribers numbers for port select the external Sy port that you would like for your Point to Multipoint connec tion from the list field Under Name of the PTMP connection enter any name with a maximum of 16 char acters Entry of multiple subscriber numbers Multiple subscriber numbers for port Name ofthe PTMP connection GSM LCR Charge information CLIP no screening MSN In the MSN column under from enter THE your first available MSN ama Under Name enter a suitable name with a r maximum of 16 characters Under Ringer rhythm select the desired 4714 from until SlotA ISDN port y NT 1 UA Telephone numbers for 2 CLIP no screening Name Ringer rhythm old reception 1st special rhythm zi old fax number 1xlong answering machin 1xlong g mi zl 1xlong ringer rhythm for external calls over this tele dh E action Accent z gt Exec
138. ections gt MSNS A sin gle connection in this definition is An analogue connection A PTMP connection A single PTP connection A bundled PTP connection comprised of several Sy connections with the same PBX base numbers and the same DDI value range Furthermore you can set whether LCR for Call Through calls should be active for all Call Through users together COMset Functions gt Call Through Use Check of Features 1 Configure LCR and activate it for a telephone 2 Start an external call on the corresponding telephone 3 Check the call data under COMlist Call charge data list Dependency Limitations On the page Routing gt Soft LCR 4 0 Import data backup you can save the LCR configuration you just created and import an already saved LCR configuration A fallback to a fallback provider is not executed on an analogue con nection 79 Features Function and Configuration Do not Disturb Do not Disturb Call Restrictor Inbound Robinson Numbers In order to be protect specific telephones from the calls of specific persons it is possible to enter the telephone numbers of these per sons into ten different Call Restrictors inbound A total of up to 100 Robinson numbers can be entered e g 10 call restrictors with up to 10 Robinson numbers or 5 call restrictors with up to 20 Robinson numbers The subscriber can activate and deactivate the assigned call restric tor as desired It is requi
139. ed External numbers e g those used as remote switching program ming numbers or call through numbers may not be used in the call distribution Different ringer rhythms can be configured to differentiate external calls coming in over different external numbers e g business num bers private numbers according to the ringer rhythm COMset gt External numbers Analogue connections Telephone num bers gt PTP connections gt DDls PTMP connections gt MSNs and gt Voice over IP VoIP Accounts In the case of a PTP connection it is necessary to enter the DDIs separately If two or three digit direct dial in numbers are requested for the PTP connection they must be supported by the network provider and entered into the DDI value range A DDI value range of 10 999 lets you use e g two and three digit direct dial in numbers however a DDI value range of 100 999 only allows three digit dial in numbers If 1 digit DDIs are needed they must be entered manually and assigned to the internal numbers in the call distribution This is only possible if these 1 digit DDIs are supported by the network provider and are entered in the DDI value range e g 0 199 Note that if you use 0 as the central telephone number the dial in numbers 00 09 and 000 099 will no longer be available Door Call Distribution Door bell ringing may be signalled on internal and external tele phones A COMpact TSM module and a
140. ed by all providers This has to do with the connection with the emergency centre as well as pro viding the geographic location of the caller which is so important in case of an emergency call Because of this the PBX prefers to route emergency calls that is the calls to telephone numbers registered under COMset gt Internal numbers Emergency call as well as the alarm calls automatically made by the PBX over fixed network con nections If all the fixed network connections are busy another call is disconnected to establish this emergency call in case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external analogue and Sy ports are all connected to GSM gateways emergency calls are made via a GSM gateway Features Function and Configuration Use Security Functions Baby Call Hotline With the automatic dialling function Baby Call Hot Line you can configure your telephone to automatically dial one telephone number With the automatic dialling function you can configure your tele phone to automatically dial an internal or external number This starts two seconds after picking up the receiver It is not necessary to press any key If you start to dial manually before these two seconds have elapsed this has priority HW requirements TEIT SW requirements Version 2 0 PBX Dongle release COMs
141. ed for further calls for 10 seconds This CLIP timeout is necessary for some telephones but can be disabled COMtools Internal numbers Subscriber scr Properties Configure gt Analog settings If the telephone has no internal phone book the name must be entered into the PBX phone book to have a name display COMtools gt Telephone book Telephone numbers In additional internal PBX names are presented Use Check of Features 1 Call the CLIP capable internal telephone from an external tele phone 2 Check the number presented Number Display CLIP for the Partner Called Out bound Number Presentation With this feature it is possible to select the number presented to the partner called A different number may be presented for a business or a private call or for a call as a member of a group 44 HW requirements rac SW requirements Version 2 0 PBX Dongle release cci COMtools Internal numbers Sub scriber scr gt Properties Configure gt Exchange line settings COMtools gt Internal numbers Groups gt Properties Configure Exchange line settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Number presentation outbound can be set for each subscriber or group separately COMtools Internal numbers Subscriber scr gt or COMtools gt Internal numbers Groups gt
142. ee page 34 Configuration of the Feature Configure the exchange line authorization Call Restrictor and Deblocker outbound short code dialling authorization preferred exchange line and number presentation differently for private and business calls if necessary COMset Internal numbers Sub scriber scr gt Properties Configure Exchange line settings Enter a user PIN for the internal telephones Administration User PINs If call allowance accounts have been configured you can select whether they are to be used for business and or private calls COM list Call data charges General settings To provide privacy there is the option of truncating the recorded numbers for private calls in opposed to business calls COMlist gt Call data charges Acquisition If the subscriber should be able to make private calls without entering a user PIN but only on his own telephone you must assign authori zation COMset gt Internal numbers Subscriber scr gt Properties gt Configure User settings Use Check of Features 1 Start an external call with the private exchange line access 92 user PIN 0 number 2 Check the call data under COMlist Call charge data list Dependency Limitations If you allow private calls without PIN there is no protection against misuse by other internal users 56 Features Function and Configuration Announcements via Speaker and System Telepho
143. eed by all providers This has to do with the connection to the emer gency centre as well as providing the geographic location of the caller which is so important in the case of an emergency call Because of this the PBX prefers to route emergency calls that are the calls to telephone numbers registered under COMset gt Internal numbers gt Emergency call as well as the alarm calls automatically done by the PBX via fixed network connections If all the fixed network con nections are busy another call is disconnected to establish this emer gency call in the case of an activated emergency call priority even if the VoIP accounts and the GSM gateways are not busy If there are no fixed network connections available at all external analogue and So ports are all connected to GSM gateways emergency calls are made via a GSM gateway Features Function and Configuration Limit Telephone Charges Cost Control dialling emergency numbers via VolP accounts is manually possible by selecting a special exchange line with the account number Note that for VoIP access in the exception telephone number table reliability may suffer compared to fixed line network connections It a good idea to configure at least one fixed line network connection as a second or third dialling option GSM gateways take external calls automatically When this is done costs may be charged to the caller even if nobody takes the call on the internal destination side
144. en making for example an international call with the mobile phone you can call the PBX first and be connected to the requested target Function D The user uses his mobile telephone to dial an external telephone number on the PBX assigned to Call Through The PBX checks the Call Through authorization by checking the number presented by the mobile phone If the Call Through authorization is verified the PBX accepts the call and sends a special tone The user dials DTMF the target number on his mobile phone This is dialled after checking it against the exception number table VoIP and GSM Routing Exception Telephone Numbers on page 76 and against the Least Cost Routing table Least Cost Routing with Soft LCR easy on page 77 by the PBX then and a connection is established The greatest savings can be achieved if the PBX telephone number has been selected as a favourite special telephone number with the mobile phone provider HW requirements SW requirements Version 2 0 PBX Dongle release Release is necessary for more then one simultaneous call COMset gt External numbers Location COMset Functions Call Through COMtools Telephone book gt Telephone numbers COMtools gt Telephone book Call Through user Configuration via Setting via Administration Dongle releases For explanations concerning the table see page 34 Configuration of the Feature For mo
145. eparately COMset Internal numbers Subscriber scr or COMset gt Internal numbers Groups gt Properties Configure Exchange line settings On a system telephone COMfortel 1500 2500 a function key can be configured for starting external calls with selected VoIP access COMfortel Set Use Check of Features 1 Configure the VoIP account 2 Make an external call over a specific VolP account Dial the account number exchange line access number external tele phone number with prefix Dependency Limitations Make sure that the router in use is explicitly intended for VolP data transfer SIP aware If not some ports RTP port and SIP UDP ports that are necessary for VolP data transfer must be released in the router port transfer forwarding You can find a list of the ports used in the PBX under Administration Port Overview You may have to wait a little longer than normal for a connection when making calls over VoIP Currently emergency calls via VolP cannot completely be guaran teed by all providers This has to do with the connection to the emer gency centre as well as providing the geographic location of the caller which is so important in the case of an emergency call Because of this the PBX prefers to route emergency calls that are the calls to telephone numbers registered under COMset Internal numbers gt Emergency call as well as the alarm calls automatically done by the PBX vi
146. er automatically or by pressing a key and then be retrieved again or transferred The waiting field is operated using one or more Waiting Field Recep tions The system telephones COMfortel 1500 2500 or COMfort 2000 plus can be selected and configured as Waiting Field Receptions At least one system telephone COMfortel 1500 2500 or COMfort 2000 plus HW requirements SW requirements Version 2 0 PBX Version 2 3D system telephone COMfort e Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set Dongle release Configuration via Setting via COMset gt Internal numbers Groups Telephone numbers COMset gt Internal numbers Groups Subscriber assignment COMset gt Internal numbers Groups Properties Configure Reachability COMset gt External numbers Analogue connections Call distributions COMset gt External numbers PTMP connections Call distributions COMset gt External numbers PTP con nections Call distributions COMset gt External numbers Voice over IP VoIP Call distributions COMset Functions Waiting Field func tion COMtools Music on Hold announce ments File selection Announcement before answering COMtools gt Music on Hold announce ments gt General settings COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 or COMfort 2000 plus For explanations concerning t
147. er of the two B channels The internal telephone number entered here needs to be entered in the ISDN unit or system telephone as the first MSN Also for an Analog Subscribers ISDN unit make sure that the telephone number is transmitted to the PBX One system telephone COMfortel 1500 2500 can be connected to each Upo port When using standard ISDN telephones a UpySg adapter is required For more information on this refer to the descrip tion in the Installation Manual chapter Connection of ISDN and Sys tem Telephones to the Upo port Internal subscribers were already created during the configuration with the configuration assistant You can delete ISDN subscribers which are no longer needed on this page Under Action configure Delete and select the subscribers to be deleted from the left column Then click the Execute button Assign internal telephone numbers from your telephone number plan to the internal a b The figure shows you the following page with the settings for Example 1 on page 11 ports COMset b Internal numbers Subscriber scr Telephone numbers Analog subscribers To do this open the page displayed in the fig ure to the right Subscriber RA 13132164 In the Telephone Number column under from enter a telephone number from your Subscriber without assignment Analog subscribers ISDN subscribers telephone number pl an Here you configure the internal numbers of the subsc
148. er rhythm for internal calls Iv 3x short 7 Action Accept gt Execute Back COMset gt Internal numbers Subscriber scr gt Properties Configure Subscriber properties 34 Produktion 1 Analog settings Exchange line settings user settings Authorizations special tunctions Sianatization by tones Function CLIP info Extended CLIP info Without CLIP restriction time Charge meter pulse Hook flash timing Ringer rhythm for internal calls Day No NightNo Day No NightNo Day No NightNo Day No Night No Day 300ms Night 300 ms Day 3xshort Night 3 x short Property Action Accept gt Execute Legend green Will not be controlled by a profile Back Subscriber properties 34 Produktion 1 red Will be overridden by a profile Analog settings Exchange line settings User settings authorizations Special functions Signalization by tones Function Knocking active Type of knocking Do not Disturb Call deblocker incoming Call restrictor incoming CF immediately CF on busy CF on no response Baby call connection without dialling Multi path Call Forwarding Billing factor Follow me internal external Colour scheme ofthe user interface Private exchange line access without PIN Mode Day No Night No Day Without hanging up Night Without hanging up Day No Nigh
149. er to take them directly COMfortel Set If you would like to deactivate the function for individual waiting field reception telephones configure an additional key for switching the waiting field reception COMfortel Set Not with COMfort 2000 plus 49 Features Function and Configuration Reception and Secretary Function and Announcement before Answering Use Check of Features 1 Configure the waiting field reception 2 Make an external call to the reception number 3 Put the caller into the waiting field by pressing the yellow blinking Waiting Field key if the caller is not already put into the waiting field automatically 4 Accept the caller waiting by pressing the same key Dependency Limitations A detailed description of the waiting field reception is found in the manual for the system telephone A caller is On Hold in the Waiting Field for a maximum of 16 minutes before being disconnected If the waiting time is not restarted by a conversation with the waiting caller or the call is transferred the con nection is disconnected The point of time the call is accepted automatic or manually depends on the ringing time If the call rings only after Announce ment before Answering the caller can be put into the waiting field no earlier than after the Announcement before Answering The external and internal calls targeted to the group are indicated to all waiting field receptions The external and int
150. ernal calls targeted to one subscriber are indicated only in the waiting field of the corre sponding subscriber After the waiting field reception has been activated it is possible that both parallel calls and Do not Disturb are switched off for subscriber call forwarding set up on the telephone Only after deactivating the waiting field reception on the telephone are these functions e g call forwarding to the answering machine are available again The corresponding functions with the exception of parallel calling must be activated again If only a single waiting field reception is required a single subscriber may be selected instead of the group COMsetb Functions Wait ing Field function The transfer of Announcement before Answering is not possible in this case Automatic reception may not be a member of a group of waiting field receptions If there is no prepared wav file available the Announcement before Answering can also be recorded with an internal telephone Automatic Reception This function enables the automatic connection of an external caller with his requested call partner The external caller hears an announcement e g If you would like to reach the sales depart ment press 1 and can call a specific internal subscriber a group another Automatic Reception or an externally forwarded subscriber by dialling a suffix digit Depending on the configuration the suffix is a digit between O and 9 or
151. ernal parts Replace Door terminal distribution Replace I Business hours M Night weekend Relay settings in the configuration dependent mode Replace v Holiday C Add Call distribution Replace Configuring Switching Times On the individual weekday cards set the switching times using the configurations to be activated To do this open the page displayed in the fig ure to the right Under Time select the first switching time from the list fields Under Configuration select the configura tion that should be activated for the switching time from the list field Then click the Execute button to apply the settings to the PBX Configure the settings for all additional switching times on this week day The figure shows you the following page with the settings for Example 3 on page 29 COMset Configurations Switching times Monday Configuration switching times for Monday ES Monday Tuesda Wednesda Thursday Friday Saturday Sunday Holiday ics Configuration switching times Time Configuration Wake up announcement m 08 00 z Business hours El 4 18 y 00 Night weekend zi xl a yl Business hours y El E Exe cute l E WV action Accept z gt Then configure the settings for the switching times for the other week days This completes the configuration for the configuration switching times for Monday 30 is No
152. es see also Example 2 on page 23 and then use the following steps to transmit this to the PBX gt 9999 Of this number range 10 9999 the following tele Note phone numbers are assigned Account numbers Internal subscriber telephone numbers Internal group telephone numbers Internal CAPI dial in numbers Internal telephone numbers for automatic switchboards Internal basis telephone numbers for open callbacks Internal telephone numbers for door terminals The PBX lets you assign internal telephone numbers 10 Telephone Number for the Audio Output Configure an internal telephone number for calling the audio output to make an announcement To do this open the page displayed in the fig ure to the right TSM Under Telephone Number for the audio The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Telephone numbers Subscriber TSM analog Depending on the type of door bell contact assignment and door terminal system you need to configure the cor rect level setting under Type of contact Various connec tions are described in the Installation Manual chapter Connection of Various Devices Door Terminal Systems Loudspeakers and Others i Important Internal telephone numbers for audio outputs Short code numbers Emergency numbers Double assigning a number is not possible On the page COMset gt Internal numbers Telephone numberi
153. et gt Internal numbers Subscriber scr gt Properties Configure User set tings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Activate automatic dialling and enter an internal or external target number COMset gt Internal numbers Subscriber scr gt Proper ties gt Configure gt User settings Use Check of Features 1 Configure automatic dialling on a telephone 2 Pick up the receiver The configured number is dialled automati cally Dependency Limitations Note that if you start to dial manually some telephones do not dial immediately after pressing the key sometimes delayed by 2 sec ona The Baby Call Hotline may be configured directly from a telephone if this setting is not controlled by a profile 69 Features Function and Configuration Use Security Functions Room Monitoring A room can be acoustically monitored by internal or external callers if room monitoring has been enabled for a telephone in that room HW requirements GP SW requirements Version 2 0 PBX Dongle release Configuration via COMset gt General settings gt Remote Setting via configuration Internal telephone to be monitored For explanations concerning the table see page 34 Configuration of the Feature Room monitoring can only be configured on the monitoring telephone itself Pick up the
154. et telephone number It is a good idea to create a telephone numbering plan for the devices see also Example 1 on page 11 and then use the following steps to transmit this to the PBX On a Point to Point connection the configuration of a linear call dis tribution is usual e g a call to 4711 21 is distributed to the internal subscriber telephone number 21 This includes having assigned internal telephone numbers that lie in the extension number range DDIs assigned by the network provider Call distribution can then occur automatically Organizational system dependent or company internal guidelines can require diverging from linear telephone number assignments in particular situations To do this the PBX gives you the option of con figuring divergent call distribution This configuration is done in two steps In the first step the PBX is notified which telephone numbers Distributing Calls on the analogue Connection Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution are to be taken out of the linear call distribution In the second step the telephone numbers are directly assigned internal subscribers When using an analogue connection a Point to Multipoint connec tion or Voice over IP call distribution the internal telephone numbers are individually assigned to the telephone numbers MSNs or VoIP accounts Automatic call distribution is not possible here If multiple inte
155. etes the configuration of the alarm settings 28 Configuration Manual Example 3 Time dependent Configurations Day Night Switching Example 3 Time dependent Configurations Day Night Switching In the following example see figure a configuration is added to the gt Note that this section thoroughly describes only the most PBX in Example 1 on page 11 and Example 2 on page 23 important settings You will be referred to the correspond All the necessary configuration settings are explained step by step Nois ing sections for additional settings Configuration 1 Configuration 2 E Configuration 3 ALIALA Name Business hours Name Night weekend Name Holiday Identification number 201 Identification number 202 Identification number 203 Call distribution as in Example 1 on Call distribution as Configuration 1 Call distribution as Configuration 1 page 11 except 4711 0 and 4712 except 4711 0 and 4712 Door call as in Example 2 on page 23 to 20 Voicemail Center 461 2 to 20 Voicemail Center 461 2 Door call external to 0160 99999 mobile phone facilities manager 8 00 18 00 Monday 8 00 18 00 Tuesday 8 00 18 00 ecc _ 8 00 18 00 Thursday 8 00 18 00 Friday o Saturday aaa Sunday a 0 00 Holiday VLLL 29 Configuration Manual Example 3 Time dependent Configurations Day Night Switching Creating Configurations and Time dependent Switchi
156. f multiple groups for internal public exchange and door terminal calls With log in outbound into a certain group the subscriber receives a number of features authorizations from the group which replace his own features authorizations as an individual subscriber for outbound business calls e g exchange line authorizations HW requirements a SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt Internal numbers Groups Telephone numbers COMset gt Internal numbers Groups Subscriber assignment COMset gt Internal numbers Groups Profiles Profile assignment COMset gt External numbers Analogue connections Call distributions COMset gt External numbers PTMP connections Call distributions COMset External numbers PTP con nections Call distributions COMset gt External numbers Voice over IP VoIP gt Call distributions For explanations concerning the table see page 34 Configuration of the Feature Like an internal subscriber a group has an internal number and its own profile defining the base settings of the group COMset gt Internal numbers Groups b Telephone numbers and gt Profile assignment Select this from the telephone number plan that permits the allocation of 2 to 4 digit telephone numbers in the 10 9999 range External call distribution must be configured for the group COMset gt
157. function y On time ofthe door opener 1 6000 sec 2 Identification number for this relay min 2 digits max 4 digits 302 Name for the identification number Door opener Action Accept gt Execute Ls Note When doing this note how the connections are described in the Installation Manual chapter Mounting and Installa tion The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Relay settings Slot 1B TSM Relay 3 Relay settings Slot 1C H Here you define the functions of the respective relays Relay mode Announcement y Identification number for this relay min 2 digits max 4 digits 303 Name for the identification number Announcement Action Accept gt Execute Then click the Execute button to apply the settings to the PBX This completes the relay setting configuration Ss Note tion When doing this note how the connections are described in the Installation Manual chapter Mounting and Installa 27 Configuration Manual Example 2 Adding a COMpact TSM Module Configuring the Alarm Input The PBX lets you process status alarm or monitor signals and to acti vate them according to the current configuration You can use any door bell button inputs still available for alarm inputs see Configuring Ringer Alarm Inputs on page 25 If an alarm is activated both inter nal and external subscribers can be called by the PBX as
158. g times under COMset Configurations Over view switching times 3 Wait for the switching time to another configuration 4 Check the current configuration with a system telephone Dependency Limitations In addition to the automatic time dependent configuration switching via internal clock it may be started manually via telephone For this purpose an identification number has to be assigned to the configu ration COMset Configurations gt Create configurations The sub scriber needs an authorization to switch the configuration manually COMset Internal numbers Subscriber scr Properties Configure Authorizations All holidays entered and activated in the PBX are treated the same concerning the switching times configurations The day of the week is not considered during the holidays Therefore in the holiday list activate only these holidays that have to use special switching times configurations different to the days of the week Features Function and Configuration Timer and Wake up Functions Wake up Function To be reminded of single or recurrent dates every subscriber can configure different wake up times for his telephone HW requirements i Version 2 0 PBX SW requirements Dongle release ccc Configuration via COMset gt Configurations Switching Setting via times COMset gt Functions Calendar gt Holidays COMtools Wake up times Wake up times subscriber
159. hat is during the greeting message e After Text before Answering The call is signalled in the Waiting Field after the greeting message when the caller hears the Music on Hold If there are many Announcements before Answering a maximum of 10 are possible the requested Announcement before Answering must be selected for the group Assign the numbers in the external call distribution to the group Wait ing Field used to call the waiting field These calls are indicated in all active waiting field receptions COMset External numbers gt PTMP connections COMset External numbers Call distribu tions Select the group Waiting Field as the group telephone number for the waiting field COMset Functions Waiting Field function In addition configure automatic call acceptance Three settings are available e No automatic Inbound calls must be put manually into the waiting field e On Busy Inbound calls are automatically put into the waiting field if all waiting field reception telephones are busy In this case busy means that there is an ongoing call in the active waiting field receptions or an outbound or inbound call is ringing If a caller is waiting in the waiting field this does not count as busy e After x sec Inbound calls are indicated for a duration of x sec onds in the waiting field reception and then automatically put into the waiting field if not alrea
160. he table see page 34 Configuration of the Feature Configure a Waiting Field group and assign members to it only sys tem telephones COMfortel 1500 2500 or COMfort 2000 plus that should be used as Waiting Field Receptions To avoid user errors all subscribers should be logged in fixed COMset Internal numbers gt Groups Telephone numbers and gt Subscriber assignment Activate the Announcement before Answering function for this group COMset Internal numbers Groups gt Properties gt Configure Reachability Three settings are available e Off Announcement before Answering is switched off e On busy The caller only hears the Announcement before Answering if all active waiting field receptions are busy In this case busy means that there is an ongoing call in the active wait ing field receptions or an outbound or inbound call is ringing If a caller is waiting in the waiting field this does not count as busy After the Announcement before Answering the caller hears Music on Hold Features Function and Configuration Reception and Secretary Function and Announcement before Answering e Always The caller always hears the Announcement before Answering After the Announcement before Answering he hears Music on Hold In addition the ringing delay can be selected Two settings are avail able e Immediately The call is signalled immediately in the Waiting Field t
161. he telephone numbers 6100 6109 are used from the telephone numbering plan The name of the base tel ephone number in combination with the number of the individual call parking position is assigned as the name for the individual park posi tions The person to be transferred is only on hold in the internal call parking zone for a limited time This on hold time can be defined from between 1 and 20 minutes COMset Functions Call Parking Use Check of Features 1 Configure the function 2 Start a call on a telephone authorized for call parking 3 Transfer the call with R internal base telephone number of the Call Parking and hang up the receiver 4 Pick up the receiver of another telephone authorized for call park ing and take the call with internal base telephone number of the Call Parking number of the parking position Transferring Exchange Line Access With this function an authorized telephone for example the recep tion can transfer an exchange line access to another internal tele phone for one outbound call for a short time frame This is useful if the telephone is in a public room and only used by employees from time to time for external calls Exchange line authorization can be used for one call only After the end of one successful outbound call or after the time limit has elapsed the authorization is deleted 48 At least one system telephone COMfortel 1500 2500 or COMfort 1000 1200 200
162. hone Room monitoring Class of service Exchange line authorizations Call Pick up Pick up Caller ID Number presentation Voice announcement Intercom Direct call Baby call hotline Station guarding Do not Disturb Remote maintenance Remote programming Relays Relays Charge limit Call allowance account Metering pulse Charge meter pulse Duplex operation Handsfree mode InterCom Tax indication Charge display Telephone directory Phone book Access to public exchange line Transfer of an Exchange Line Access Automatic line connection Direct exchange line telephone Music while waiting Music on Hold Hold on tone Music on Hold Private call Private exchange line access Paging Speaker announcement Project code Project numbers Pre selection of external lines Exchange line reservation Route selection Exchange line access number Knocking Call waiting Call number transmitting Number presentation Bell signal Ringer rhythms Call deviation Call forwarding immediately Call deviation on busy on no reply Call forwarding on Busy on no Reply Silence station guarding Do not Disturb Sensor Door bell button Follow me Follow me Day Night changeover Configurations Team function Group creation Switching Transfer Call switching Transfer Simplified call transfer Blind Transfer Switch to e
163. i Show PTP connections show VolP C Reject Fallback no Announcement before Answering y no subscriber y immediately xl Delayed fallback afer CFdelaytime O seconds v MSN name g 4712 old reception f Subscriber 20 Voicemail Center y L 4713 old fax number Subscriber 22 Fax machine y L 4714 answering machin Subscriber 20 Voicemail Center y gt WV Action Accept y gt Execute Configuration Manual Example 3 Time dependent Configurations Day Night Switching Call Distribution and Fallback on Point to Point Connections Configure call distribution and the fallback settings as configuration dependent To do this open the page displayed in the fig ure to the right Under Internal no name select an inter nal telephone number for each MSN from the list fields Then click the Execute button to apply the settings to the PBX Door Call Distribution Configure door terminal call distribution as configuration dependent To do this open the page displayed in the fig ure to the right Under Destination number internal or external with exchange line access number enter the internal and external tel ephone number that is to be called when the door bell button is pressed If you have entered an external telephone number and would like to have a specific tele phone number presented to the person being called under Exchange line
164. i zation levels of the PBX with the corresponding PINs are also used The authorizations are set individually for each telephone in the tele phone menu or with the corresponding PC program COMfortel Set see the manual for the system telephone It is possible to release all the functions even for use without a password authorization level guests In addition the PINs of the PBX are needed for the operation of some functions with the standard telephone The user PIN mainly offers access to a few personal functions such as private calls and the activation of the Call Restrictor and Deblocker The user PIN is used to remotely control some of the func tions on the individual telephone if the programming sequence is used on another internal telephone The admin PIN and the sub admin PIN offer access to functions such as setting call allowance accounts and recording announcements External Access to the PBX The PBX is protected from external access dial up to the PBX via PPP remote configuration by the admin PIN or by two separate PINs First of all you need one of the three PINs that you also use for internal access to log into the Web interface For the preceding required dial up you need to enter the external user name and the external PIN or admin user name and admin PIN in the connection dialogue Besides this the external PIN is needed for operating some functions such as Follow me Remote control and Room Monitoring from
165. icted COM set gt Internal numbers Groups Properties Configure Call Forwarding The Call forwarding on busy no reply waiting time can be changed This applies to subscriber and group call forwarding COMset gt General settings General The fallback on busy function can be turned on for the group call for warding on busy function If a subscriber in the busy group hangs up the already forwarded call falls back to him again in as much as the call has not yet been picked up COMset General settings General Use Check of Features 1 Configure group call forwarding 2 Call the forwarded group 3 Depending on the type of call forwarding activated the call arrives at the target configured Dependency Limitations If you configure an internal telephone as the forwarding target it requires at least partial exchange line authorization for forwarded external calls 37 Features Function and Configuration Call Distribution and Reachability Group call forwarding may be configured on each internal telephone using a programming sequence The telephone used must be a member of the group to be forwarded and have authorization for group CF Follow me COMset Internal numbers Subscriber scr gt Properties Configure Authorizations LCR will be used for group CF to an external target e g mobile tel ephone if at least one member of the group has LCR activated It does not matte
166. igure gt Analog set tings The charge pulse frequency is adjustable if necessary under COM set gt General settings General depending on the country set tings of the PBX The setting Call charge recording changes with subscriber COMIlist gt Call data charges gt General settings cause the charges accrued to be assigned to the internal telephone connected from the time the external calls are transferred On the exchange line the telephone service Advice of Charge during the connection AOCD is neces sary otherwise all charges are assigned to the last subscriber Use Check of Features 1 Start a chargeable call with an analog telephone that supports charge pulses 2 Check the display of charges Dependency Limitations The transfer of charge information is not supported on analogue con nections Note that some telephone service providers do not transmit the charges If this type of telephone service provider is used by manu ally selecting or using the LCR procedure Soft LCR easy for tele phoning the subscriber cannot be charged fees If the LCR proce dure Soft LCR 4 0 is used the charges are calculated based on the length of the call and the tariff tables set up separately and if neces sary converted into charge pulse units 73 Features Function and Configuration Limit Telephone Charges Cost Control Call Allowance Account With a call allowance account you can configure a s
167. in Holiday Telephone Nema all groups are assigned Fall groups are assigned Fall groups are assigned number tothe profile tothe profile to the profile Standard profile Standard profile Standard profile 9700 all telephones Standard profile gt Standard profile Standard profile y Action Accept gt Execute The profiles to be assigned here can be configured under COMset gt Internal numbers Groups gt Profiles Con Call Distribution and Fallback on Point to Multipoint Connections Configure call distribution and the fallback settings as configuration dependent To do this open the page displayed in the fig ure to the right Under Internal no name select an inter nal telephone number for each MSN from the list fields Then click the Execute button to apply the settings to the PBX 32 The figure shows you the following page with the settings for Example 3 on page 29 COMset gt External numbers PTMP connections Call distributions gt Call distribution External Sub Grp Recept PTMP connections Here each available MSN can be assigned to an internal target subscriber or group That means an external call to the respective MSN will be switched to the internal number selected here If no target was assigned to an MSN the function Fallback will be activated Business hours Night weekend Holiday Call distribution for PTMP connection SlotA ISDN port1 NT 1 M
168. in as such in the Web interface The access authorizations to the Web interface are assigned to the sub administrators by the administrator according to the local requirements These assignments are made on the page Administra tion Access Authorizations With the exception of some pages e g Administration Access Authorizations the entire configura tion manager or only some individual pages can be released to the sub administrators Each of the four possible sub administrators has the same access and modification authorizations If the sub administrator enters his internal telephone ES number as his user name this registration is recognized Advice as a user log in and the Web interface is presented in user mode User The user is any internal subscriber of the PBX that may receive addi tional authorizations by being assigned a user PIN The access authorizations to the Web interface are assigned to the user by the administrator according to local requirements This assignment setting is done on the page Administration Access Authorizations The possible range of page releases is limited to a very small number of individual subscriber and group settings Each user has the same access authorizations Modification rights may differ depending on the profiles see chapter Profiles and Pro perties on page 10 Authorization Levels for Operation via Telephone On the system telephones COMfortel 1500 2500 the three author
169. indows Update Programs 2 Documents Settings Search SS ixi Help and Support aw Dd E cnp resource and Windows will open i for you se SE eS Log Off ads Turn Off Computer Select one of the offered telephones for controlling The telephone selected here must also be entered on the page COMset Functions gt LAN TAPI LAN TAPI subscriber with Windows 2003 Ix Ele Edt Extras Hep Phone nur Connect gt x VR ik cas es E Ruesmald COM pact 21 ueronald COMpact 22 DI dean E faverswald COMpact 23 aixi fauerswad CoMpact 24 Gm w moj g Auerswald COMpact 25 eA acre s Auerswald COMpact 25 a owe stones CDMba 32 a E prs Tu wer iussa COMpact 32 Fog Auerswald COMpact 1 Auersmald COMpact 34 P E lee Auerswald COMDact 35 E z 2 Peones Copas F Use Phone Dialer tor uerswald COMpact amp cess CoMpact 20 9 cancel Ha23Line IPCONF Line ier PAS PPPoE Line0000 RAS VPN Line WAN inipor LZTP with Windows XP zigixi Fie Edit Mew Phone Windows Help 20 Add to Speed Dia List 2 2 Di speed Dial List Xm Leave 4 i Adder Name Internet Address E The selected serve not respondi T miht be down or temporary overibaded Add Directory Touy aga dckReftedy m LO xl peed Di Conference Room Lines Audio Video a Phone and Modem Options Preferred li
170. ined for the tele phone has been entered as the first MSN in the telephone only ISDN and system telephones Note that for ISDN telephones this MSN must also be transmitted from the telephone to the PBX see the manual for the telephone Disconnect the telephone in question for approx 5 seconds from the PBX and if necessary the 230 V power supply pull the power plug If you do not hear an internal dial tone on any of the telephones Check whether the PBX power plug is properly inserted into the power socket Disconnect the PBX for approx 5 seconds from the 230 V power supply pull the power plug If the telephone called does not ring Check whether the internal telephone number called has been assigned to the telephone in question see Internal Subscriber Over view on page 21 Check whether the telephone bell is switched off see the manual for the telephone 22 Checking External Connections 1 Pick up the receiver on an internal telephone 2 You hear the internal dial tone This signal tells you that you can now start dialling a number 3 Dial the exchange line access number 0 4 Youhearthe external dial tone This signal tells you that an exter nal line is available for dialling an external telephone number 5 Dialthe external telephone number for a neighboring internal tel ephone 6 The telephone called rings Hang up the receiver 8 Ifthe telephone should be
171. ined here as An analogue connection fixed network or GSM A PTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection made up of several Sy connections with the same PBX base numbers and the same DDI value range A VoIP account HW requirements pre SW requirements Version 2 0 PBX Dongle release COMset b Internal numbers Subscriber scr Telephone numbers COMset gt Internal numbers Groups Telephone numbers COMset gt External numbers Analogue connections Telephone numbers Configuration via Setting via COMset gt External numbers Analogue connections Call distributions COMset External numbers gt PTMP connections MSNs COMset gt External numbers gt PTMP connections Call distributions COMset gt External numbers PTP con nections gt PBX base numbers trunk bun dles COMset gt External numbers PTP con nections DDIs COMset gt External numbers PTP con nections gt MSNs COMset gt External numbers PTP con nections Call distributions COMset External numbers Voice over IP VoIP Provider COMset External numbers gt Voice over IP VoIP Accounts COMset gt External numbers Voice over IP VoIP gt Call distributions For explanations concerning the table see page 34 Configuration of the Feature The corresponding telephone num
172. ing may be configured on each internal tele phone using a programming sequence On the system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus subscriber call forwarding may be configured using a menu see the manual for the telephone On an analog T Net telephone subscriber call forwarding may be configured using a T Net menu function key if present see the manual for the telephone If you configure an internal telephone as the forwarding target it requires at least partial exchange line authorization for forwarded external calls When a group is called subscriber call forwarding is not executed Use group call forwarding for this purpose Features Function and Configuration Call Distribution and Reachability Call Forwarding for Individual Groups Group CF With group call forwarding you are able to forward internal and exter nal calls targeted to a group to other internal telephones or external connections This allows a person who is not a member of this group and cannot log in to take these calls Group call forwarding makes sure that somebody is reached under the group number even if the calls can temporarily not be accepted by members of the group As there may be different reasons for not taking a call e g nobody is there during a short or long period of time or all the logged in tele phones are busy there are four different call forwarding settings CF unconditional
173. ings If number presentation needs to be suppressed between the PBX and the network provider the outbound number presentation must also be configured as None COMset gt Internal numbers Sub scriber scr gt Properties Configure Exchange line settings Use Check of Features 1 Configure the outbound number presentation for call by call sup pression on an internal telephone 2 Call an external telephone with display and on an connection with CLIP from the corresponding telephone e g GSM mobile phone 3 Check the number presented 4 Call the telephone again but this time with presentation restriction Use the function key number or use a standard telephone to dial 31 number 5 Check the suppression of the number presentation 45 Features Function and Configuration Number display and suppression Dependency Limitations For this function the telephone service Calling Line Identification Restriction CLIR needs to be released by the network provider On ISDN telephones and system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus Calling Line Identification Restric tion CLIR if available is done using a function key or menu e g with Identification suppressed see the manual for the telephone Calling Line Identification Restriction CLIR is also possible on an analog T Net telephone using the T Net function key menu if present this may also be known
174. ion number Routing must be activated for this COMset External numbers P gt Call Forwarding and the destination number recorded in in the Call Through list COMset External numbers VoIP GSM Routing Exception number Individual subscribers can be restricted from configuring call forward ing for external numbers using a telephone COMsetb Internal num bers Subscriber scr Properties Configure Authorizations see Configuration of MSN DDI CF On a system telephone COMfortel 1500 2500 a function key can be configured for call forwarding for external numbers COMfortel Set see MSN DDI call forwarding Use Check of Features 1 Configure call forwarding 2 Call the forwarded number 3 Depending on the type of call forwarding activated the call should reach the target configured Dependency Limitations Call forwarding for external numbers may be configured on internal telephones using a programming sequence see MSN DDI call for warding in the user manual for the PBX If you would like to forward calls to a T Net Box network provider must release MSN call forwarding Parallel Call With parallel calling internal and external calls targeted to a sub scriber or group may also ring on an additional number internal or external This is useful for example if a single user needs to be reachable on two internal telephones or internally and on his mobile telephone at the same time witho
175. ist gt Call charge data list in the hotel record number column This number is automatically assigned during check in A Abbreviations 0 0 0 0 eee 2 Admin PIN ooie 9 Alarm functions ss 68 Alarm Settings 28 Alternation ereere 41 Announcement before Answering 52 Announcements 57 AOCD iere 73 AOCE So IA 73 Authorization assignment 9 Authorization levels 9 Automatic reception 50 Automatic Waiting Loop after Announcement before Answering 47 B channel reservation 67 Baby call hotline 69 Basic configuration Call distribution ssss Door terminal call distribution External telephone numbers Internal telephone numbers Module configuration Port configuration Time dependent configurations 29 Blind transfer ssss 42 Boss secretary function 47 Business calls 56 Busy on Busy 1 eee 39 C Call allowance account 74 Call data management Web interface COMIist 53 Call data printout
176. isted here Configuration via The web interface pages necessary for Setting via configuring the feature are listed in sequence in descending order If a PC program e g COMfortel Set is also necessary for the configuration it is also listed here Direct changes to subscriber and group properties in subscriber and group configuration settings are always described here However the same settings can also be configured via the subscriber and group profile see also Profiles and Properties on page 10 If the settings should be dependent on the configuration or not changeable by the user it is mandatory that the settings be changed via the profile The pages indicated in the following gt Properties Configure gt can always be substituted by the following pages gt Profiles Configuration Configure gt Additional information about the individual settings can be found in the online help This can be accessed from every page of the web interface by clicking the question mark symbol 2 34 Features Function and Configuration Call Distribution and Reachability Call Distribution and Reachability External Call Distribution to Subscribers and Groups To reach internal subscribers and groups from external telephones you need to assign external numbers to internal subscribers and groups Separate call distribution is set for each external connection A single connection as is def
177. it the number of callers that are automatically put on hold in the waiting loop To do this the Busy on Busy function can be acti vated for a certain number of connections If for example two tele phones are logged into the corresponding group and both are in a call a maximum of 4 callers will be put into the waiting loop if the limit is six After that all additional callers hear the busy tone This pre vents more callers being on hold than can be accepted within a rea sonable time Stay Reachable via B Channel Reservation See B Channel Reservation on page 67 39 Features Function and Configuration Call Distribution and Reachability Knocking Call Waiting Knocking is the name for what occurs when an additional call is made during an existing call Knocking is indicated by an attention tone and or a display text depending on the telephone The current call may now be interrupted disconnected or the caller may be rejected in order to continue the current call undisturbed The caller hears a normal ring tone and does not know that there is already an ongoing phone call on the connection called Exception During an internal call the caller hears the busy tone and automati cally starts the knocking by waiting The PBX supports knocking for external calls internal calls door and alarm calls HW requirements up dm SW requirements Version 2 0 PBX Dongle release Configuration via
178. ith an existing external telephone number in the column External partner and start the backward search for this telephone number by clicking the magnifying lens symbol Dependency Limitations If the PBX is being operated as a sub system the Online Name Search function cannot be used The name that is found is truncated to 16 characters if it is shown on the display or if it is automatically added to the call data list If a name for the presented telephone number has already been entered in the telephone book or on a speed dialling key of a system telephone this name is displayed But the newly found name is stored in the call data list anyway If a name for the transferred telephone number has already been entered into the PBX telephone book this name is stored in the call data list But it can be updated by a manual backward search using the magnifying lens symbol Depending on how quickly a call has been accepted the name is only visible on the display during the call Features Function and Configuration Call Data and Charge Management Project Assignment The exchange line access with project assignment allows the sorting of external calls to a specific project customer client e g within a law firm With call data management the charges and the time expendi tures may be assigned to different projects customers clients HW requirements zc Version 2 0 PBX Version 2 3D system telephone COMfort Versi
179. k telephone numbers and the fallback delay for the existing configurations COMset External numbers gt Call distributions To route door calls to internal and external call targets depending on the configuration configure the door call distribution for the existing configurations COMset Door switching music module Call dis tributions In order to set the relays as configuration dependent configure the relays with the operation mode Configuration dependent and assign them to the individual configurations COMset Door switch ing music module Call distributions To switch the defined configurations as time dependent activate automatic configuration switching COMset Configurations Cre ate configurations Enter the holidays with irregular switching times compared to the days of the week into the list of holidays For this purpose you can enter individual dates e g factory holidays and or transfer a list of holidays from the PBX and edit it COMset Calendar Public hol idays Enter configuration switching times for the different days of the week as well as for the holidays A total of up to 100 switching times are possible COMset Configurations Switching times If possible copy the switching times from one day of the week to the other COMset Configurations Copy switching times Use Check of Features 1 Enter configurations and switching times 2 Check switchin
180. l Set Use Check of Features 1 Enable InterCom on a system telephone 2 Start Intercom announcement to this system telephone with 4011 number or Start InterCom handsfree mode to this system telephone with 44012 number start the procedure from another system telephone using the menu or function key 3 The speaker key flashes on the system telephone and the call is accepted after a single ringing tone Announcement via Speaker This function enables an announcement to a loudspeaker device or an active loudspeaker e g ELA system in a department store or supermarket connected to the audio output Cinch jack of the PBX A previously configured internal telephone number is called from an internal telephone The voice connection is established right after dialling the telephone number A COMpact TSM Module and a connected speaker system HW requirements SW requirements Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set Dongle release Ste COMset gt Internal numbers Subscriber scr gt Properties Configure Authori zations Configuration via Setting via COMset Door switching music module gt Telephone numbers COMset Door switching music module gt Relay settings COMfortel Set or the system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus
181. l data under COMlist Call charge data list Dependency Limitations The update is chargeable To use the update method on an ISDN connection inside of Ger many the following requirements need to be met The network provider must allow the use of Call by Call dialling for the selected telephony providers dialling O 90 09 numbers may not be blocked by the network pro vider The number presentation of one s own connection may not be blocked CLIR permanent As long as the server is busy or does not accept the call e g because the data is up to date no charges are incurred To use Call by Call locally it is necessary to select use in the local area for telephony providers in the provider list that support Call by Call locally If you select Automatic only those telephony providers are used that support Call by Call in the local area nationwide If the update is cancelled without success e g because the server has a problem the PBX no longer has any LCR data after this LCR easy is automatically deactivated after deleting the data and only activated again after the next successful LCR easy update This update starts automatically and is forced if the server does not accept the call by retrying the update Exception If you did not con figure the automatic update you must start the update manually If the server did not accept the call because the data is already up to date you can force an update e g bec
182. l telephone number and the MSN on the PTM connection over which the subscriber is called are presented on the PTMP connection e Exchange line dependent The telephone number to be pre sented must be selected under Expert for each external connec tion separately A single connection in this definition is An analogue connection only fixed network APTMP connection only fixed network A single PTP connection only fixed network A bundled PTP connection consisting of several So connections with the same PBX base numbers and the same DDI value range 46 Use Check of Features 1 Configure the inbound number presentation differently for two internal telephones A and B 2 Call an internal telephone A from an external ISDN telephone C with display 3 Perform a pick up for this call from another internal telephone B 4 Check the number presented back on the external telephone dis play The number configured for telephone B should be dis played Dependency Limitations For the setting no the network provider needs to release the tele phone service Connected Line Identification Presentation COLR On a connection with a connected GSM gateway the telephone number presentation configured in the PBX is not used because the actual telephone number presentation is directly configured in the individual GSM gateways Features Function and Configuration Reception and Secretary Function and Announcement
183. ll as an account with a user name is also known as the user name authorization user and SIP ID and password are assigned Most of the time the registered connection is set up within just a few minutes and can be used almost immediately D In order to resolve the names of Internet addresses the PBX needs just like with a PC connected to the Internet Note the address for a DNS server This means that the address provided by your system administrator or by your Internet service provider needs to be entered You may also enter a second adaress just in case the main DNS server is unavailable If you have not configured this setting during the initial system set up using the configuration assistant you can now do it using the information found on the page Administration Server configuration In the PBX you can configure the VoIP pro viders with which you have accounts To do this open the page displayed in the fig ure to the right Frequently used VoIP providers and their configurations are already provided as default providers in the system If you would like to use them activate them as follows Under Action activate the default providers and then click the Execute button Voice over IP provider Xl aa aya If your provider is not one of the default pro viders configure your provider as follows The figure shows you the following page with the settings for Example 1 on page 11 COMset External numbers
184. m This procedure connecting two call partners during a query is called a transfer When transferring an external call to another internal telephone it is not necessary to wait for the second connection before hanging up the receiver The internal telephone will continue to ring Blind Trans fer HW requirements PUE SW requirements Version 2 0 PBX Dongle release COMset gt Internal numbers Subscriber scr gt Properties Configure gt Authori zations COMset General settings General COMlist Call data charges General settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Authorization can be configured for each individual subscriber for transferring external calls to another external call partner COMset gt Internal subscriber scr Properties Configure Authoriza tions A call transferred between two external call partners can be limited to a certain time frame COMset General settings General This has been implemented for safety reasons since an accidental trans fer for example to the talking clock or the weather forecast would result in an endless connection During a blind transfer the waiting caller hears the ring tone instead of the Music on Hold If this behaviour is unwanted Music on Hold may be played during the ringing period behaviour General set tings Gener
185. ment of inbound calls for billing the time expenditure possible 55 Features Function and Configuration Call Data and Charge Management Separating Private Calls from Business Calls Private personal exchange line access allows the separate billing of business and private calls to the individual employees Calls started with private exchange line access receive a special token in the call data recording This assigns the charges to the employee The employee that would like to make private calls from his work sta tion receives a user PIN assigned to his telephone All calls started with the private exchange line access and this PIN are assigned to him in the call data management This also applies to calls made from another internal telephone e g his colleague s telephone If special authorization is assigned to the subscriber private calls can be made without entering a user PIN but only on the subscriber s per sonal telephone HW requirements sd SW requirements Version 2 0 PBX Dongle release gt Configuration via COMset Internal numbers Subscriber Setting via scr gt Properties gt Configure Exchange line settings COMset gt Internal numbers Subscriber scr Properties Configure User set tings COMlist Call data charges General settings COMlist Call data charges Acquisition Administration User PINs For explanations concerning the table s
186. n Preferred account or only Standard was selected for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset Voice over IP VoIP gt Accounts is used for dialling e individual accounts represented by account number and display name The predefined account is used for dialling e All GSM connections Any available free GSM connection is used for dialling e individual GSM connections represented by telephone number port and connection name The predefined GSM connection is used for dialling If providers selected using the Exception Call Number list only offer favourable rates at specific times the telephone numbers in the list can be individually configured to be deactivated COMsetb External numbers VoIP GSM Routing Configuration dependent excep tion numbers Use Check of Features 1 Install VoIP and GSM routing 2 Make an external call with a telephone number previously entered into the exception telephone number table 3 Check the connection used under Administration Monitoring External call channel assignment Dependency Limitations Calls routed over VoIP may take a little longer to establish a connec tion If a call is started over a selected exchange line by preselecting the telephone number to be presented the exception telephone number table is be checked Currently emergency calls via VolP cannot completely be guaran t
187. n and Configuration Limit Telephone Charges Cost Control Call Deblocker Outbound Release Numbers To extend the dialling options of a restricted exchange line authoriza tion with specific numbers numbers of certain telephones or certain area codes you can add Call Deblockers to exchange line authori zations As call deblockers have a higher priority than call restrictors restricted numbers or parts of them can be released again for exam ple if 0180 numbers have been blocked by entering and activating a call restrictor Enter the 0180 6 number in a call deblocker and per form the following activation to release these numbers again Up to 10 call deblockers with a maximum of 100 released numbers total may be configured e g 10 call deblockers with up to 10 released numbers or 5 call deblockers with up to 20 released num bers HW requirements AR SW requirements Version 2 0 PBX Dongle release cic COMset Internal numbers Subscriber scr gt Properties gt Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Exchange line settings COMset gt Functions Call Through COMtools gt Telephone book Call Through user COMtools gt Special numbers Call deblocker outbound released numbers For explanations concerning the table see page 34 Configuration of the Feature The requested c
188. n be displayed instead of a fallback provider You can define a price per minute as well as the metering pulse time frame per switching time and provider Routing Soft LCR 4 0 gt LCR tables gt gt View with tariff The values entered here are displayed in the call data list In addition these values are used to cal Features Function and Configuration Limit Telephone Charges Cost Control culate the charges calling costs instead of the prices per unit set under COMlist gt Call data charges General settings You can also set a price for the connection per switching time and provider Routing Soft LCR 4 0 gt LCR tables View with tariff This is added to the calculated connection price based on length of the call In addition to the LCR tables for the individual networks you have defined you can set up two additional LCR tables in which you can set the provider based on the telephone number rather than on dura tion Routing gt Soft LCR 4 0 gt LCR tables Exception numbers and gt International telephone numbers Here you can enter up to 400 exception numbers and international prefix codes If a GSM gateway is connected or the network provider does not sup port LCR you can activate LCR for each individual external connec tion separately COMset External numbers Analogue connec tions Telephone numbers gt PTP connections PBX base numbers trunk bundles and PTMP conn
189. n be selected On a PTMP connection or on a simple PTP connection only one call is possible at the same time COMset Functions Call Through Which exchange lines used for the connection desired by the Call Through user which telephone number is presented and which exchange line authorizations apply can be selected in the special exchange line settings for Call Through COMsetb Functions Call Through The common Call Restrictor Deblocker selected in the special exchange line settings for Call Through can be activated dependent on the user COMtools gt Telephone book M Call Through user In addition you can global select whether LCR is active for Call Through calls for all Call Through users COMset Functions Call Through For security reasons the PBX limits the duration of external Call Through calls The maximum duration may be configured from between 1 and 99 minutes COMset Functions Call Through The telephone numbers in mobile phone phone books are most often entered with a plus in front of the country code e g 49 The PBX can accept and use this format Configure the country code for this purpose COMset gt External numbers Location Use Check of Features 1 Configure Call Through and enter a mobile phone number in the phone book as an authorized number 2 Call the Call Through number with that mobile phone 3 After the short tone dial an external number with area code over DTMF
190. nbound call rings for logged in group members For this purpose a ringing sequence and a time between 5 and 60 seconds must be defined COMset Internal numbers Groups gt Properties Configure Reachability In addition to ringing sequences group member priority must be assigned COMset Internal numbers Groups MW Subscriber assignment The ringing sequence is created by the following settings A AII All subscribers logged into the group ring simultaneously It is possible to configure a delayed ringing for selected subscribers These subscriber start to ring after the delay If busy all logged in subscribers hear the knocking tone The call is terminated by the network provider usually after 120 sec If CF on no response was configured the group call is finished after the configured delay time and the CF target is called instead B Linear All members logged into the group ring directly one after the other for a configured time For one call only one telephone rings at a time A busy subscriber is skipped and the next sub Scriber in line is called If CF on no response was configured the group call is finished after the configured delay time and the CF target is called instead C Adding All members logged into the group start to ring delayed by a configured time one after the other A busy subscriber is skipped and the next subscriber in line is called If CF on no response was configured the g
191. nder Expert are used depending on the selected priority This makes the definition of a preferred exchange line priority 1 with overflow to other connections pri ority gt 1 possible If all released connections are busy it is no longer possible to call The subscriber cannot use a connection with the setting for outbound calls A single connection in this definition is An analogue connection fixed network or GSM APTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection comprised of several Sg connections with the same PBX base numbers and the same DDI value range All VoIP accounts Use Check of Features 1 Configure the preferred exchange line for a subscriber 2 Check the correct exchange line access with an outbound external call e g via the LEDs on the Sg modules or via busy lights on a configured system telephone or by checking the presented number Dependency Limitations The same priority may be allocated to different external connections in parallel If VoIP access was selected as the preferred exchange line first the account that has been selected in the outbound number presentation of the dialling telephone is checked COMset Internal numbers gt Subscriber scr gt or COMset Internal numbers Groups gt Properties Configure Exchange line settings If an account has been selected there this account is used f
192. nds the callback is also cancelled If you use an analog T Net telephone as an internal subscriber tele phone and you can start a Callback on Busy via the T Net function key menu you can also use this operation see the manual for the tel ephone Automatic Callback on no Reply CCNR With this function you are called back automatically as soon as the subscriber called hangs up after his next call If the caller hears the ringing tone but the called person does not take the call the caller will be able to activate the CCNR service by dialling a digit sequence or pressing the callback button The callback request remains active in the central office for 45 minutes If the part ner called makes a call and hangs up the receiver within this time frame the callback starts and the caller s telephone rings Picking up the receiver establishes the connection to the target which rings and deletes the callback request in the central office It is also possible to start a Callback on no Reply for calls to internal telephones The callback request is not stored in the central office but in the PBX no time limit HW requirements mI SW requirements Version 2 0 PBX Dongle release aiios Configuration via COMset gt General settings CLIP texts Setting via For explanations concerning the table see page 34 Configuration of the Feature This feature does not need to be configured via the web interface
193. ne Announcements via Speaker and System Telephone Announcement Handsfree InterCom to Individual System Telephones This function enables an announcement to a system telephone from any available internal telephone without actively taking the call at the target telephone e g in a doctor s office Besides this you can instruct a system telephone to switch on the microphone in addition to the loudspeaker handsfree operation so that a person nearby can talk to you via the built in intercom At least one system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set HW requirements SW requirements Dongle release COMset gt Internal numbers Subscriber scr gt Properties gt Configure gt Special functions Configuration via Setting via COMfortel Set or the system telephone COMffortel 1500 2500 or COMfort 1000 1200 2000 plus For explanations concerning the table see page 34 Configuration of the Feature On the target system telephone the InterCom function must be ena bled COMset Internal numbers Subscriber scr gt Properties Configure Special functions On a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus a function key can be configured for starting an Intercom call COMforte
194. ne for calling p C Phone 3 Iptemet Line used for P Bhone cols aueswald COMpac 36 y chutonstiche Aurel amp Internet cal Auerswald COMpact 21 Auewaid COMpact 22 e Intemet conferences Auerswald COMpact 23 Auerswald COMpact 24 Junaid Compact 25 E Aueeid COMpact rm EE cea Been usual COMpact 32 ines Audio Video Aueid COMpact 33 Auerswald COMpacl 34 Adesse 0 Phone and Modem Options Auerswald COMact 34 Adresse 1 Auerswald COMpact 35 Preferred line for calling Auerswald COMpact 3 gt aversnatd COMPact AV esse 0 E Phone E C Internet Auerswald COMpact 422 Adresse 1 Line used for P Bhone cale ueri COMpac 36 Y LE Intemet cal Auto Select y Ti Intemet conferences cauto Select y Select an internal or external telephone number Enter the telephone number the same way as you would dial it on the telephone Now the controlled telephone in this example 36 will be called first As soon as you pick up the receiver the dialled destination number in this example 422 is called with Windows 2003 EISE Ele Edt Extras Help Phone number Speed Dial E Pb e E Refresh Mane Computer The selected server is not responding 1 Totry onferen My Network Directory Speed Dial Mff Conference Room Enter a phone number Number wil be rncised using Phone and Modem Options conto panel setings Connect to
195. nfiguration Hotel Functions for Reception and Room Telephones only COMpact 5020 VoIP Use Check of Features 1 Check in one of the room telephones with the reception telephone 2 Make a call with the corresponding room telephone 3 Check out this room telephones with the reception telephone 4 Try to start an external call on the corresponding room telephone This should be impossible Dependency Limitations Most of the time the hotel guest pays higher charges than paid by the hotel to the network provider When this is the case an individual bill ing factor may be assigned to each telephone COMset Internal numbers Subscriber scr gt Properties Configure User set tings This factor is used for the charge display on the system tele phone and on the invoice printout The transfer of charge information is not supported on analogue con nections Note that some telephone service providers do not transmit the charges If LCR using the LCR procedure Soft LCR easy is configured on the hotel room telephone it might not be possible to determine the charges for these calls If the LCR procedure Soft LCR 4 0 is used the charges are calculated based on the length of the call and the tar iff table set up separately If a hotel guest manually dials one of the telephone service providers the applicable charges cannot be detected and therefore cannot be billed In order to prevent a hotel guest from being able to man
196. nfiguration Manual Example 2 Adding a COMpact TSM Module The PBX requires 2 to 4 digit ID numbers for uniquely assigning the configured relays alarms and configura tions These numbers can be freely assigned in the 10 9999 range Double assigning a number is not possible uses Door Terminal Function On Relay 1 configure the door terminal func tion To do this open the page displayed in the fig ure to the right Under Relay mode select the desired oper ational mode in this case the door terminal function from the list field Under Identification number for this relay select a 2 to 4 digit number Under Name for the identification number enter a suitable name with a maxi mum of 16 characters Then click the Execute button to apply the settings to the PBX Relay Settings for the Door Opener On Relay 2 configure the door opener func tion To do this open the page displayed in the fig ure to the right Under Relay mode select the desired oper ational mode in this case the door opener function from the list field Under On time of the door opener 1 6000 sec enter the time that is required to open your door safely Under Identification number for this relay select a 2 to 4 digit number Under Name for the identification number enter a suitable name with a maximum of 16 characters Then click the Execute button to apply the settings t
197. ng The PBX gives you the option of customizing various function config urations for example day night weekend vacation and holidays settings There are eight configurations available The switch from one configuration to another can be made according to a schedule based on PBX system time or manually from internal or external subscribers telephones with the corresponding authoriza tion Creating Configurations The PBX requires 2 to 4 digit ID numbers for uniquely assigning the configured relays alarms and configura tions These numbers can be freely assigned in the 10 9999 range Double assigning a number is not possible On the page COMset gt Internal numbers Ident num bering plan you can get an overview of the ID numbers already assigned at any time I Note Create the configurations and activate auto matic configuration switching The figure shows you the following page with the settings for Example 3 on page 29 To do this open the page displayed in the fig COMset gt Configurations gt Create configurations ure to the right Create configurations S Under Configuration names enter a suita 31818 ble name with a maximum of 16 characters in configuration switching both lines IV Automatic configuration switching Then click the Execute button to apply the Configuration names settings to the PBX Configuration name Identification number E Business hours 201 If you would like to
198. ng plan you can get an overview of the internal telephone numbers already assigned at any time The telephone numbers can consist of two to four digits Using tele phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of telephone numbers with more digits For example if the telephone number 12 is assigned the telephone numbers 120 129 and 1200 1299 are no longer available For some functions only telephone numbers with a maximum of 3 digits can be assigned because the last digit is need for the function e g door terminal numbers telephone numbers for open call backs Door terminal Telephi imber for door terminal Nai output Audio Out enter a 2 to 4 digit tele ar E Door me phone number from your internal telephone aN uni OR A GD number plan ae Telephone number 53 Loudspeaker Under Name enter a suitable name with a SC maximum of 16 characters Then click the Execute button to apply the settings to the PBX vence Execute This completes the telephone number assign ment for the audio output Note that for loudspeaker announcements authorization must be assigned Importani 25 Configuration Manual Example 2 Adding a COMpact TSM Module Telephone Number for the Door Terminal To do this open the page displayed in the fig ure to the right Under Telephone number for door termi naf enter a 2 or 3 digit telephone number pe
199. ng different phases Guest arrival check in e View Room status clean uncleaned blocked e Perform check in During the guest s stay after check in e Permit block outbound external calls from the room telephone e Configure the wake up time of the room telephones e View guest information e g accrued telephone charges time of check in e Print informational invoices of the currently accrued telephone charges for the guest directly Guest departure e Perform check out e Print invoice for the accrued telephone charges directly System telephone COMfortel 1500 2500 or COMfort 2000 plus Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set HW requirements SW requirements Dongle release Global release is necessary COMset gt Functions Hotel function Reception subscriber COMlist Call data charges General settings Configuration via Setting via Administration Dongle releases COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 or COMfort 2000 plus For explanations concerning the table see page 34 Configuration of the Feature Release the desired number of hotel subscriber using the required release code Administration Dongle releases At least one system telephone COMfortel 1500 2500 or COMfort 2000 plus must be assigned to the Hotel R
200. ng the table see page 34 Configuration of the Feature The function Emergency call has priority emergency priority circuit must be activated for the whole PBX Up to ten external numbers may be entered as emergency numbers COMset Internal numbers Emergency call Exchange line authorization with emergency call authorization can be set for each subscriber group separately COMset Internal numbers Subscriber scr or COMset gt Internal numbers Groups Properties Configure Exchange line settings For a single subscriber the settings for work and private calls can be con figured separately The exchange line authorizations International National and City include emergency call authorization Use Check of Features Do not use a real emergency number such as 112 in Germany when checking the feature Dependency Limitations When entering numbers without an area code as emergency num bers make sure that these numbers do not conflict with internal num bers The emergency numbers 110 and 112 are pre configured in the default factory settings This means that internal subscriber numbers may not start with the digits 11 If the subscriber number 11 must be used the emergency numbers 110 and 112 must be deleted Currently emergency calls over VoIP see Voice over IP VoIP on page 74 cannot completely be guaranteed by all providers This has to do with the connection with the emergency
201. no target has been configured for the entered DTMF suffix digit or the caller has dialled a non exist ing telephone number an announcement is made if it has been con figured see below and then the caller is reconnected to the automatic reception again If the called target is busy or cannot take the call the call rings up to 120 seconds three different behaviours can be configured COMset gt Functions gt Automatic receptions Configuration 1 End of the call If the called destination is busy or cannot be reached an announcement is made if it has been configured see below and the connection is disconnected 2 Call default target If the called destination is busy or cannot be reached an announcement if it has been configured is made and then the default target if it has been configured see below is called up to 120 seconds If the default target is also not reachable the connection is disconnected If the called destination and the default destination are identical the connection is disconnected after the first 120 seconds 3 Automatic reception again If the called destination is busy or cannot be reached an announcement if it has been configured see below is made and the caller is reconnected to the automatic reception Enter a telephone number for the default target COMset Functions gt Automatic receptions Configuration The following destination numbers can be entered Inte
202. nts Version 2 0 PBX Version 2 3D system telephone COMfort Version 3 2D system telephone COMfor tel Dongle release Configuration via Setting via COMset gt General settings gt General Administration Server configuration For explanations concerning the table see page 34 Configuration of the Feature In order to resolve the names of Internet addresses the PBX needs the address for a DNS server just like with a PC connected to the Internet Enter the address provided by your system administrator or by your Internet service provider Administration Server configura tion You may also enter a second address just in case the main DNS server is unavailable If the DNS server is accessed via a proxy this must be activated and the corresponding address as well as the port must be entered Administration Server configuration Activate the online name search COMset gt General settings gt Global Also activate the display of approximate results if you would also like to search for names assigned to telephone numbers that are not completely contained on the server for example exten sion codes for a Point to Point connection The search then starts without the last four digits of the number saved on the call data list Use Check of Features 1 Configure the online name search 2 Open the call data view under COMlist Call charge data list 3 Search a data set w
203. o print out this over view It is advisable to print the page in landscape format Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution The figure shows you the following page with the settings for Example 1 on page 11 COMset gt Internal numbers Subscriber scr amp Overview Overview of the subscribers E without profile vie E with profile view Subscriber Telephone number Name Module as 10 AB Mainboards F 20 Voicemail Center 311 alb port A 10 AB Mainboards J 21 COMfort 300 p ESTE E 10AB EF Mainboards F E MANE E33 alt port 3 E 10 AB Mainboards F 99 COMf DECT 650C wii ARORA Ei 10AB EF Mainboards at AS pa alb port 5 B 10 AB Mainboards 26 analogue 25 31 afo port 6 Ei 10 AB Mainboards 28 salou 26 pam albo port 7 E 10AB FE Mainboards a analogue 27 gol afb port 8 A 10AB FEE Mainboards 28 anuogus as ieu alb port 4 10 AB FEE Mainboards 29 analogue ud alb port 10 Es Mainboards 30 COMfortel 1500 ELM ISDN port 2 Mainboards 32 COMfort 1200 EAS ISDN port 2 J Mainboards 33 COMfort 1000 EAM ISDN port 2 J Action Accept gt Execute The figure shows you the following page with the settings for Example 1 on page 11 COMset gt Internal numbers Groups Overview Overview groups subscribers Groups subscribers f Subscribers groups Group number Group name Subscriber number Subscriber
204. o the PBX Relay Settings for the Audio Output On Relay 3 configure the announcement To do this open the page displayed in the fig ure to the right Under Relay mode select the desired oper ational mode in this case the announce ment from the list field Under Identification number for this relay select a 2 to 4 digit number Under Name for the identification number enter a suitable name with a maxi mum of 16 characters On the page COMset Internal numbers Ident num bering plan you can get an overview of the ID numbers already assigned at any time The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Relay settings Slot 1B TSM Relay 1 Relay settings Slot 1C Relay 2 Relay 3 Here you define the functions of the respective relays Relay mode Door terminal function y Identification number for this relay min 2 digits max 4 digits 301 Name for the identification number Door terminal Action Accept Execute l When doing this note how the connections are described in the Installation Manual chapter Mounting and Installa tion LS Note The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Relay settings Slot 1B TSM Relay 2 Relay settings Slot 1C a Here you define the functions of the respective relays Relay mode Door opener
205. of Groups Configure the profile assignment for the groups as configuration dependent To do this open the page displayed in the fig ure to the right Select the desired profile from the list fields Then click the Execute button to apply the settings to the PBX is Note figuration The figure shows you the following page with the settings for Example 3 on page 29 COMset gt Internal numbers Subscriber scr Profiles Profile assignment Subscriber profile assignments A configuration depending profile can be assigned to each subscriber Profile in Business hours Profile in Night weekend Profile in Holiday Telephone Mame all subscribers are Fall subscribers are Fall subscribers are number assigned to the profile assigned to the profile assigned to the profile Standard phone El Standard phone El Standard phone El 20 Voicemail Center VMC 461 y VMC 461 xl VMC 461 xl 21 COMfort 300 COMfot300 COMfot300 COMfota00 22 Fax machine Fax or modem y Fax or modem y Fax or modem The profiles to be assigned here can be configured under COMsetb Internal numbers Subscriber scr Profiles The figure shows you the following page with the settings for Example 3 on page 29 COMset gt Internal numbers Groups Profiles gt Profile assignment Group profile assignments A configuration depending profile can be assigned to each group Profil in Business hours Profil in Night weekend Profil
206. of con cl Doe a nection configure the connection type of ISDN port 2 the NTs you have requested from your net ZSPN module Slot B work provider When using internal ports the connection type is automatically set to a Port PTMP connection POTS module On the external Sy ports under Additional Mainboard c port1 functions activate if necessary Sg bus monitoring in order to prevent waiting times O g in orde preve g time ISDN modue SDN Port2 on the external dial tone recommended Under Application configure the unused analogue ports to available This completes the configuration of the mainboard the COMpact POTS module and the COMpact 2ISDN module Internal Telephone Numbers In order for the connected terminal devices to be available the inter nal ports must be configured with internal telephone numbers This means that each terminal device connected receives a subscriber tel ephone number It is a good idea to create a telephone numbering plan for the devices see also Example 1 on page 11 and then use the following steps to transmit this to the PBX DI On a Point to Point connection the configuration of a lin ear call distribution is usual e g a call to 4711 21 is dis Note tributed to the internal subscriber telephone number 21 This includes needing to assign internal telephone num bers that lie in the extension number range DDIs assigned by the network provider Call distribution
207. om the start So a caller may hear ringing for several seconds before he is answered e g if several callers hear the announcement at the same time External callers who have entered a DTMF suffix digit but have not yet been connected to their destination are considered as not con nected in the reception and therefore the number of additional exter nal calls is limited at this moment If the destination called by dialling a DTMF suffix digit is busy and call waiting is activated the caller knocks If the called party refuses the caller the call is treated according to the configured behaviour on Busy on No Reply This means the connection is disconnected the default target is called or the caller is reconnected to the automatic reception The external reachability of the automatic reception can be defined depending on the configuration over call distribution For example to only configure an announcement or call forwarding to an answering machine during the night e g the function fallback can be used COMset External numbers Call distributions Internally the automatic reception is always reachable Via Call Through an automatic reception is reachable over the inter nal call access internal telephone number In case of inbound calls over VoIP dialling a DTMF suffix digit is not supported by every provider Make sure that DTMF suffix digits are not filtered out If an external destination must be rea
208. on 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set SW requirements Dongle release Global release is necessary Configuration via Setting via Administration Dongle releases COMfortel Set For explanations concerning the table see page 34 Configuration of the Feature Activate the function using the required activation code Administra tion gt Dongle releases A configuration of this feature over the web interface is not absolutely necessary A project list can be configured in a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus The user can select the project from this list also using the name COMfortel Set A function key for selecting a project or a single project can also be configured on a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus COMfortel Set Use Check of Features 1 Make an external call using the project assignment by entering 493 Project number 0 number the project number may be 2 to 6 digit 2 Check the call data under COMlist Call charge data list Dependency Limitations On a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus the project number is entered using a configured function key or menu On a system telephone COMfortel 1500 2500 or COMfort 1000 1200 2000 plus the project number can be selected not only before the call but also during a call This makes the assign
209. on and group call forwarding e Fallback options for the external ports fallback number and delayed fallback e Call distribution and door call distribution e Relays with operation mode configuration dependent Switching from one configuration to another may be done time dependent using an internal clock or manually by internal or external subscribers telephones with authorization HW requirements mou SW requirements Version 2 0 PBX Dongle release c COMset Internal numbers Subscriber scr gt Profiles Configuration Configuration via Setting via COMset Internal numbers Subscriber scr gt Profiles Profile assignment COMset Internal numbers Subscriber scr gt Properties Configure Authori zations COMset gt Internal numbers Groups gt Profiles Configuration COMset gt Internal numbers Groups Profiles Profile assignment COMset gt External numbers Analogue connections Call distributions COMset gt External numbers gt PTMP connections Call distributions COMset gt External numbers PTP con nections Call distributions COMset External numbers Voice over IP VoIP gt Call distributions COMset gt Configurations Create con figurations COMset gt Configurations Switching times COMset Configurations Copy configu rations COMset Configurations Copy switch ing times COMset gt Functions Calendar
210. onds xl MSN name Internal no name 4712 old reception Group 9700 all telephones zi 4713 old fax number Subscriber 22 Fax machine zl 4714 answering machin Subscriber 20 Voicemail Center y Action Accept gt Execute If additional Point to Multipoint connections are present under PTMP connection select the next Point to Multipoint connection from the list field and configure the settings for it DIS For more information on this subject refer to Call Distribu tion and Reachability on page 35 Note 19 Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution Call Distribution on a Point to Point Connection In the PBX configure the linear call distribu tion as well as the call distribution that devi ates from it for the extension range entered To do this open the page displayed in the fig ure to the right Under PTP connection select one of the Point to Point connections already configured from the list field Under Linear call distribution external internal activate linear call distribution it is active by default Under DDP enter if present one of the DDIs which deviates from the linear call distri bution Under Internal no name select an inter nal telephone number for the registered DDI from the list field Then click the Execute button to apply the settings to the PBX
211. or dialling But if Pre ferred account or only Standard was selected in the telephone number presentation for all exchange lines the account that was marked as a preferred account in the list of the accounts COMset gt External numbers Voice over IP VoIP Accounts is used for dialling 67 Features Function and Configuration Use Security Functions Use Security Functions Emergency Numbers and Priority Function The emergency priority circuit makes a public exchange line available for dialling an emergency number or for tripping an alarm at any time If all lines are busy an existing call is terminated for the emergency call To save time in case of an emergency an emergency number can be dialled with or without the Exchange Line Access Number 0 The advantage is that even persons without knowledge of exchange line access numbers can dial these numbers without any problems Even subscribers that do not have permission to make external calls are allowed to dial essential numbers to make emergency calls HW requirements TNT SW requirements Version 2 0 PBX Dongle release COMset gt Internal numbers Subscriber scr gt Properties Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Exchange line settings COMsetb Internal numbers Emergency call For explanations concerni
212. or each configuration example This shows the exact location the 6 digit admin PIN and confirm by clicking the Log in button of each menu option in the tree structure Hardware Configuration The PBX automatically detects the inserted modules and displays them The figure shows you the following page with the settings for Example 1 on page 11 Check the display and if necessary adjust COMset Hardware Modules Mainboard the settings if changes have been made to the hardware e g module removed Modules and mainboard To do this open the page displayed in the fig ure to the right Modules and mainboard Check the module displayed in the Modules Slot Module Configuration options column If a module has been removed or replaced after the fact a message to that ca Boss MEHSUDDIS effect appears and you must confirm the Call distribution subscribers Ss change if this is what you wanted 1l 2ISDN module PBX base numbers In the Configuration options column you can use the hyperlinks to directly access the settings described at the end Telephon POTS These settings complete the hardware config B Pors Ports numbers Settings Port Call distribution uration POTS module x not defined no additional settings Mainboard Configuration options E Ports L MSNs DDIs 2 Call distribution subscribers a Mainboard PBX base numbers 2 Voice over IP pr
213. ovider Voice over IP Accounts 2VoIP module D Note that the parameters set here correspond to the actual port settings of your PBX question Which module is Note inserted in which slot For more information on this refer to the module descriptions in the Installation Manual chapter Mounting 12 Port Configuration Port configuration is the basic set up for the inserted modules as well as for the mainboard The connection assignments for the ports must be set depending on the intended use and adapted to the actual con nection options on site Internal and external ISDN ports and external analogue ports Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution DI If no module is inserted only a port configuration for the mainboard is necessary If a COMpact 2VoIP module is inserted no port configura tion is necessary for this module because it does not have any ports If using a COMpact TSM module see Configuring Ringer Alarm Inputs on page 25 Note Configure the ISDN ports and analogue ports on the mainboard the COMpact POTS mod ule and the COMpact 2ISDN module To do this open the page displayed in the fig ure to the right Port configuration Under Application configure the ISDN 5 Port configuration ports as an internal or external port as you Woks em wish Unused ports are set to available anon On the external Sy ports under Kind
214. pecific amount of charge units for each subscriber Once these charge units are spent no external call is possible from this telephone until the Call Allowance is refilled or redefined HW requirements EA SW requirements Version 2 0 PBX Dongle release 227 COMset gt External numbers PTMP connections MSNs COMset External numbers PTP con nections PBX base numbers trunk bun dles COMtools Call allowance accounts gt Call allowance accounts Configuration via Setting via COMtools Call allowance accounts gt General settings For explanations concerning the table see page 34 Configuration of the Feature Charge information must be activated on the external Sy Ports COM set gt External numbers PTP connections PBX base numbers trunk bundles or PTMP connections MSNSs You can set for all the subscribers together whether the call allow ance accounts for business and or private calls should be charged The currency identifier and the price per unit are also set for all the subscribers together COMtools Call allowance accounts Gen eral settings You can configure a call allowance account for each subscriber indi vidually with a manually or automatically recharged balance The maximum amount for each account can be configured for all sub scribers together COMtools Call allowance accounts gt Call allow ance accounts Use Check of Features
215. r Basic COMmander Business commander Guard compact 2108 COMpact 2104 DSL Switch on the pbx telephone and the PC and connect both systems with the USB cable The Add New Hardware Wizard will be launched automatically You will be assisted to install the necessary Microsoft Remote NDIS USB drivers Please follow the instructions on the screen Search on the CD for the directory CD ROM treiber Drivers mid yersion 1 0 1 0 Continue the installation of the driver by clicking the Next button WinZip Self Extractor installgb exe x To unzip al fies in installob ETA TY TE TTE zi ixi folder press the Unzip bulto i Welcome to the OSITRO EEZITZETSETEITESST TERN ziii Unzip to folder mara 1 1 Setup Wizard Confirm Installation cap FF Overwrite fles without p da The installer will guide you through the ste EL edi Iv When done unzipping on your computer The installer is ready to install OSITRON Auerswald LAN TAPI 1 0 1 on your computer Click Next to start the installation WARNING This computer program is pro Unauthorized duplication or distribution of or criminal penalties and will be prosecuti Cancel Bek A S If you are using a more recent version of the driver Auerswald Mega Disk as of version 5 8 1 the driver now needs to be activated If you do not yet want to carry out the activation click the Sp ter frei schalten button Enter the IP address of the
216. r if the corresponding subscriber is logged in or not The group property Call Restrictor settings of the subscribers func tions like No Call Restrictor for group CF The group property Call Deblocker settings of the subscribers func tions like No Call Deblocker for group CF The group property Exchange line authorization of the subscribers functions like International for group CF The group property Short code dialling authorization for the sub scribers functions like Short code dialling authorization for all group members like for group CF Preferred exchange line Number Presentation The number of the group is always presented Exchange line authorization for the subscribers functions like Standard Standard for group CF Call Forwarding for External Numbers ISDN and analogue With call forwarding external calls targeted to exchange line num bers can be forwarded to other external connections This call forwardings may also be configured in the central office In addition to the monthly fee for this service the calls forwarded from your connection to the target are charged to you As there may be different reasons for not taking a call there are three different call forwarding settings CF unconditional CF on Busy and CF on no Reply A different forwarding target may be config ured for each of the three call forwarding types If CF on Bu
217. r this a call restrictor can be selected for subscribers COMset gt Internal numbers Subscriber scr Properties Configure User settings and groups COMset Internal numbers Groups gt Properties Configure gt Reachability and activated Use Check of Features 1 Enter the number of an external telephone into a call restrictor and activate it for an internal telephone 2 Call the internal telephone from the external telephone The inter nal telephone does not ring You hear a busy signal Dependency Limitations The selected call restrictor may also be directly activated with the tel ephone if this setting is not controlled by the profile 80 COMset Internal numbers Subscriber scr gt Properties gt Configure gt User set tings COMtools Special numbers Call deblocker inbound VIP numbers Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature The desired call deblockers 10 max must be created and filled with VIP numbers a max total of 100 COMtools Special numbers gt Call deblocker inbound VIP numbers After this a call deblocker can be selected per subscriber COMset gt Internal numbers Subscriber scr Properties Configure User settings and activated Use Check of Features 1 Enter the number of an external telephone into a call deblocker and activate it for an internal
218. ration with Internal Subscribers and Call Distribution Putting your PBX into Operation and Testing it After basic configuration is completed the PBX can be put into oper ation and the connected devices can be tested for function The tests described in the following apply to all the telephone numbers and devices connected to your PBX Installation Manual has been installed and all the devices properly connected under the supervision of a profes sional and in compliance with the safety instructions by The prerequisite is that your PBX as described in the Important I3 The tests described are only a few of the options you have for performing general testing on your PBX These Note instructions cannot replace a complete initial start up pro cedure Checking Telephone Connections and Internal Telephone Numbers 1 Pick up the receiver on an internal telephone 2 You hear the internal dial tone This signal tells you that you can now start dialling a number 3 Dialthe internal telephone number for a neighboring telephone 4 The telephone called rings 5 Hang up the receiver If you do not hear an internal dial tone on individual telephones Check the line between the telephone and the wall socket or the telephone itself Check whether internal telephone numbers have been defined for the telephones in question see Internal Subscriber Overview on page 21 Check whether the internal telephone number def
219. re then four simultaneous calls activate the function using the required activation code Administration Dongle releases The mobile phone numbers Call Through users permitted for Call Through must be entered into the telephone book COMtools gt Telephone book Telephone numbers The corresponding tele phone number must be presented by the mobile telephone For this telephone book entry Call Through must be enabled Call Through authorization COMtools b Telephone book b Call Through user The external telephone number used by the Call Through user to call the function Call Through can be selected for each individual exter nal connection separately COMset Functions Call Through When selecting however individual connections can also be restricted for Call Through A single connection in this definition is A PTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection comprising several Sy connections with the same PBX base numbers and the same DDI value range The telephone numbers are selected by selecting an existing MSN or by entering a DDI in the available DDI value range This number is not to be used for external call distribution and may not be for warded The entered DDI is automatically removed from any existing linear call distribution 58 For each external connection the number of Call Through calls per mitted at the same time ca
220. rectly afterwards the charges are transmitted to ISDN telephones unchanged at the moment they are accrued even if the receiver is on hook For an analog telephone with a charge meter you can define how to convert the charges trans mitted via ISDN into charge pulses With AOCE charge information is not transmitted until the end of the connection Features Function and Configuration Limit Telephone Charges Cost Control HW requirements Telephones with charge meter display SW requirements Version 2 0 PBX Dongle release COMset Internal numbers Subscriber scr gt Properties Configure gt Analog settings COMset gt External numbers PTMP connections gt MSNs COMset gt External numbers PTP con nections gt PBX base numbers trunk bun dles COMset gt General settings General COMlist Call data charges General settings Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature Charge information must be activated on the external So ports COM set External numbers PTP connections PBX base numbers trunk bundles or PTMP connections MSNSs To utilize charge information analog telephones with charge meters need charge pulses These can be switched on separately per sub scriber by selecting the feature AOCD or AOCE COMset Internal numbers Subscriber scr gt Properties Conf
221. red that the PBX be able identify the call which means tat the caller must present his number Call Deblocker Inbound VIP Numbers If there are important external persons that should reach you while Do not Disturb is activated it is possible to deactivate the Do not Disturb by configuring up to 10 call deblockers for inbound calls A total of up to 100 restricted numbers can be entered e g 10 call deblockers with up to 10 VIP numbers or 5 call deblockers with up to 20 VIP numbers The subscriber can activate or deactivate the assigned call deblocker as desired It is required that the PBX be able to identify the call which means the caller must present his number HW requirements DORT HW requirements iae SW requirements Version 2 0 PBX Dongle release mic SW requirements Version 2 0 PBX Dongle release cie COMset gt Internal numbers Subscriber scr Properties gt Configure gt User set tings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Reachability COMtools Special numbers Call restrictors inbound Robinson numbers For explanations concerning the table see page 34 Configuration of the Feature The requested call restrictors max 10 must be created and filled with Robinson numbers a max total of 100 COMtools Special numbers Call restrictors inbound Robinson numbers Afte
222. res 1 Call a subscriber that is in a call busy tone 2 Activate callback e g by dialling the digit sequence R 37 acknowledgement tone 3 Hang up the receiver 4 As soon as the subscriber has finished the call the telephone that has activated the callback rings Dependency Limitations The technical requirements for a callback must be provided e g call back to a PBX is not possible with some network providers on a Point to Point connection If a VolP account was used for the external call no callback is possible For this function the network provider must release the telephone service Completion of Calls to Busy Subscriber CCBS feature On ISDN telephones and system telephones COMfortel 1500 2500 or COMfort 1000 1200 2000 plus the callback if possible is made using a function key or menu see the manual for the tele phone If you do not hear an acknowledgement tone the callback request was refused by the public exchange Itis possible that the public exchange will start the callback before the subscriber called has hung up because one of the B channels on his ISDN connection is available The public exchange attempts callback for up to 45 minutes If the person called has not finished his call by then the callback is deleted automatically An internal callback is not time limited In case of a callback if you do not pick up the receiver in time after you have been called for 30 seco
223. ribers and define the corresponding port and device type Under Name enter a suitable name with a anor rg et seu doors maximum of 16 characters Lj 20 Voicemail Center Mainboard a bpoti v Voicemail Center 461 x zi Configure Under Port select the a b port that the end r 21 COMfort 300 Mainboard a b port2 w analog DTMF telephone v Configure device is connected to from the list field m 22 Fax machine Mainboard a b port 3 y analog DTMF telephone y Configure F 24 analogue 24 Mainboard a b part 5 zl analog DTMF telephone xl Configure Under Device type select a suitable type F 25 analogue 25 Mainboard a b port 6 y analog DTMF telephone y Configure for your end device from the list field F 26 analogue 26 Mainboard a b port 7 xl analog DTMF telephone y Configure Then click the Execute button to apply the m 27 analogue 27 Mainboard afb port 8 xl analog DTMF telephone xl Configure settings to the PBX F 28 analogue 28 Mainboard a b poto analog DTMF telephone xl Configure Configure the settings for all additional tele F 29 analogue 29 Mainboard afb port 10 y analog DTMF telephone xl Configure phone numbers rm 99 COMf DECT 650 C Mainboard a b port4 y analog DTMF telephone Configure This completes the configuration of the ana EN O EA log subscribers LS Note If you have contiguous telephone number ranges you can enter the beginning and end values under
224. rnal devices should be accessible over an external tel ephone number an internal group to which the subscribers in ques tion are assigned is selected as the destination for the call distribu tion In the PBX configure the associated internal telephone number for the registered tele phone number To do this open the page displayed in the fig ure to the right an Under Analogue connection select from Each separate external telephone number can be assigned to an internal destination here subscriber group telephone number or reception In other words an i 1 i E external call to the corresponding external telephone number is switched to the internal telephone number selected here Ifan external telephone number has not the list field one of the already configured ana been assigned a destination the callback function is enabled In addition an internal destination subscriber or group telephone number and the detection duration can be defined for faxmodem call distribution logue connections The telephone number for this connection is Kenia1 displayed under Telephone number etusrutontor name Under Internal no name select an inter nal telephone number for the external tele phone number from the list fields Fallback Delayed fallback Modem fax call distribution Fax If the external telephone numbers should also be used as fax numbers and the calling fax machine should automatically be
225. rnal telephone number of a subscriber Internal telephone number of a group Internal telephone number of another Automatic Registration Select one of the available announcements for the announcement on Busy on No Reply of the destination COMset Functions Auto matic receptions Configuration There are 10 announcements available for the for automatic receptions as well as the 10 Announce ments before Answering for this function as for the greeting mes sage Load the announcement as a wav file format 8 bit A Law 8 kHz mono into the PBX COMtools Music on Hold announcements gt File selection Announcement before answering and gt Automatic receptions Adjust the volume of the announcement if necessary COMtools gt Music on Hold announcements General settings When the target telephone number is called the caller hears the ring ing If this is not desired Music on Hold can also be played during the ringing period COMset Functions gt Automatic receptions Con figuration Configure the maximum number of parallel external calls on Hold in the automatic reception considering expected reachability COMset gt Functions gt Automatic receptions Configuration If this config ured maximum number has been reached the reception will not take any additional external callers at the moment but they will hear the busy tone This limitation does not apply to internal callers and callers coming from
226. rnal to telephone number 9200700 E Ringer input 1 On the COMpact TSM module 23 Configuration Manual Example 2 Adding a COMpact TSM Module Logging into the Web Interface To be able to perform basic configuration the PBX and by your computer must be correctly connected with each other The settings for this are described in the Installation Man ual chapter Connecting Preparing of PC and PBX for the Configuration Access and must be noted when initially operating the PBX Start the configuration manager Enter the user name admin and the 6 digit admin PIN and confirm by clicking the Log in button Important Hardware Configuration The PBX automatically detects the inserted modules and displays them Check the display and if necessary adjust the settings if changes have been made to the hardware e g module removed To do this open the page displayed in the fig ure to the right Check the module displayed in the Modules column If a module has been removed or replaced after the fact a message to that A effect appears and you must confirm the change if this is what you wanted Modules and mainboard Modules and mainboard Slot In the Configuration options column you can use the hyperlinks to directly access the settings described at the end These settings complete the hardware config uration The figure shows you the following pag
227. roup call is finished after the configured delay time and the CF target is called instead a Fixed The order telephones are called depends on the assigned priority b Balancing The order telephones are called is managed by a dynamic priority list After each accepted call the corresponding telephone is moved to the last position in line x Rotating After the first loop all logged in telephones have been are ringing is complete it is started again In the second loop the busy subscribers hear knocking The call is termi nated by the network provider usually after 120 sec Without rotating After the first loop all logged in tele phones have been are ringing is complete the call is discon nected Busy subscribers hear no knocking y Split Group The group has to be reachable for addi tional callers during ringing The group is split into several sub groups for the inbound calls _ Without Split Group A second caller hears the busy signal only possible for AII Below are example of calls illustrating the possible options The fol lowing parameters are common to all examples Number of telephones logged in 4 Configured time 20 seconds 60 Priority order T1 T2 T3 T4 Ringing delay for ringing sequence All Activated for T3 CF delay time for CF on no Reply 20 seconds A Al Like All Split Group but a second caller hears the busy signal A y All
228. roups are automatically created and depending on the call distribution sub scribers are assigned to these groups On this page you can delete subscribers that should no longer be called when the group is called Under Action configure Delete and select the subscribers to be deleted from the group in the left column Then click the Execute When a group is created the existing settings under Status of inbound outbound calls do not need to be changed for the call dis tribution to be correct see also Assign Log in Log out on page 59 button 15 Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution External Telephone Numbers The telephone numbers on the analogue or ISDN connection pro vided by your network provider must be entered in the PBX In addi tion the data for the VolP accounts used and the associated VolP For each external connection a separate telephone number must be assigned in Example 1 on page 11 this is an analogue connection provider must be entered Location In the PBX configure the location where it should be operated To do this open the page displayed in the fig ure to the right Under Country code enter the country pre fix for the location of the installation Under local area code enter the local prefix for the location of the installation Then click the Execute button to apply the settings to
229. rrent firmware from the server during a set period of four hours If the update could not be performed during the preset period of time the PBX attempts to do it again at the same time the following day During the update the PBX automatically connects to a server over an Internet connection and downloads the current firmware call charge data sets and configuration data remain intact In addition an update is performed via the exchange line using a system tele phone of any design the new firmware is then distributed to the other system telephones Broadband Internet connection e g DSL connection and router HW requirements SW requirements Version 2 1 PBX Version 1 7 COMfortel Set Dongle release Configuration via Setting via Administration Server Configuration Administration gt Firmware update Reboot COMfortel Set For explanations concerning the table see page 34 Configuration of the Feature The address for the PBX update server is saved in the PBX If nec essary this can be changed on the page Administration Server configuration In order to resolve the names of Internet addresses here the address of the update server the PBX needs the address for a DNS server just like for a PC connected to the Internet Enter the address provided by your system administrator or by your Internet service pro vider Administration Server Configuration You may also enter a
230. s Subscriber TSM analog from your internal telephone number plan Under Name d enter a suitable name with a Door terminal Telephone number for door terminal Name maximum of 16 characters Then click the Execute button to apply the settings to the PBX This completes the telephone number assign Slot C ment for the door terminal 1 The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Telephone numbers Telephone number 51 Door 1 Telephone number for the audio output Audio Out 53 Loudspeaker Action Accept Execute Door Terminal Call Distribution and Door Bells When the door bell rings both internal and external subscribers as well as groups can be signaled You can assign a separate target number for each door bell button for this In order for the person being called to recognize that a call is coming over a door bell button telephone number detection can be configured for external destination numbers For internal destination numbers the internal telephone number is transmitted to the door door bell number Call Distribution In addition for internal door terminal call distribution an individual ringer rhythm can be set for each door bell button Furthermore it is possible to configure the signaling to 5 80 seconds to ensure the signaling lasts a specific amount of time on the tele phone Configure which telephone number should b
231. s RSVP Provid fig Remote Access Auto Connection Manager Create R ge Remote Desktop Help Session Mande Sia Remote Procedure Call RPC Sip Remote Procedure Call RPC Locator Manac Remote Registry Enable Removable Storage grouting and Remote Access Offers secondary Logon Enable BAL M YT kd 4 D Stop the service Restart the service Description Creates a network connection X Extended A Standard 7 Select the Disabled setting in the selection box under Startup type Remote Access Connection Manager Properties Loc ix General Log On Recovery Dependencies Service name RasMan Display name Remote Access Connection Manager Description Ereates a network connection E Path to executable C AWINDOWS system32 svchost exe k netsvcs Startup type Manual zl Automatic Manual Service status En Stop Pause Resume You can specify the start parameters that apply when you start the service from here Start parameters For all additional settings and installations on the server and the cli ent consult the vendor of the CTI software used e g OSITRON 82 Operation Check of the Feature For a simple function check of the TAPI driver TSP as well as of the settings done in the PBX you can use the Windows dialer on the server PC Start it by executing dialer exe en ES Windows Catalog E W
232. s disconnected with R1 Or Disconnect the call on hold using RO Dependency Limitations On ISDN telephones and system telephones Alternation if possi ble is done using a function key or menu e g with Alternation R key or Call1 Call2 see the manual for the telephone On an analog T Net telephone Alternation is also possible using the T Net function key or menu if present see the manual for the telephone You do not need the support of the public exchange for the Alterna tion of two external call partners telephone service Alternation HOLD because the PBX supports the Alternation via the PBX 2nd B channel That means the PBX takes over the job from the public exchange For this function you need at least two external voice channels Three Party Conference PITY A three party conference call is when you talk with two subscribers at the same time externally or internally HW requirements cic Version 2 0 PBX SW requirements Dongle release Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature The feature does not require configuration over the web interface Use Check of Features 1 Make a call e g between two internal telephones 2 Make a second call by starting a query R number 3 Start a conference with RO or via the system telephone menu see the manual for the sys
233. s for different subscribers if neces sary Enter the time and weekday or a group of weekdays Activate the Wake up time and select whether the Wake up call should hap pen Repeatedly on the defined weekdays until deactivated or once COMtools Wake up times gt Wake up times subscriber On activated holidays you can enable the Wake up call for a Sunday instead using the Wake up call for that weekday COMset gt Functions Calendar Holidays Use Check of Features 1 Configure a Wake up call 2 Check the Wake up call activation under COMtools Wake up times Overview 3 Make sure the Wake up call functions properly 4 Take the receiver and listen to the Wake up announcement Dependency Limitations On some analog telephones able to show CLIP information alphanu merically the message Wake up call is displayed This text can be changed under COMset gt General settings CLIP texts If no prepared wav file is available the Wake up announcement may also be recorded using an internal telephone 65 Features Function and Configuration Update Functions Update Functions Regular firmware updates via the update server Using your PBX and the connected system telephones you can per form a regular for example yearly automatic firmware update In order to keep the update from disrupting normal telephone operation an update is preferably done at night The PBX attempts to download the cu
234. s the busy signal The configuration of call forwarding on Busy is recommended COMset gt Internal numbers Subscriber scr Properties gt Configure gt User settings To provide reachability e g for room reservations for the hotel when guests make numerous telephone calls it is possible to com bine reception telephones e g in a group COMset Internal num bers Groups Telephone numbers and Subscriber assign ment and reserve one or more B channels for this group COMset gt Internal numbers Groups Properties Configure gt Reacha bility An additional option is to assign exchange line authorizations for room telephones only for a part of the available Sg ports COMset gt Internal numbers Subscriber scr gt Properties Configure Exchange line settings The simultaneous use of a system telephone as a waiting field recep tion and as a hotel reception telephone is not possible Make sure that the listing of internal calls in the caller list is activated if you would like to be notified of unsuccessful guest calls to the hotel reception telephone COMfortel Set The hotel room function can only be configured on the first level of keys After this the second level is blocked Any existing function on the second level is deleted The hotel room key is also a destination speed dialling key for the cor responding room telephone Room Telephones The PBX has many functions that are
235. see figure Example 1 on page 11 a COM pact TSM module is added to the PX When this is done the COMpact TSM module should carry out sev Important eral functions that are frequently used All the necessary configuration settings are explained step by step LS Note When installing a COMpact TSM module note the description for converting or upgrading the system found in the Installation Manual chapter Mounting and Installa tion Note that this section thoroughly describes only the most important settings You will be referred to the correspond ing sections for additional settings The combination of the devices listed here is an example only and may vary greatly from your PBX COMpact 5020 VoIP COMpact 2ISDN module COMpact POTS module COMpact TSM module A Audio output On the COMpact TSM module Relay 3 On the COMpact TSM module A O Loudspeaker unit for announcements Internal 53 Identification number 303 Relay 2 On the COMpact TSM module Door opener Identification number 302 Relay 1 On the COMpact TSM module Door terminal system Internal 51 Identification number 301 Door call internal to telephone Number 30 Ringer input 2 On the COMpact TSM module Leak warning device alarm Identification number 101 Alarm call Internal to telephone number 30 and exte
236. selection number presentation select a specific So connection based on the telephone number of the person being called If door calls should only be made over a VoIP account select this The figure shows you the following page with the settings for Example 3 on page 29 COMset gt External numbers PTP connections Call distributions W Call distribution External Sub Grp Recept PTP connections In case of an activated linear call distribution an external call is routed to the internal telephone number subscriber groupireception that corresponds to the dialled DDI ifno other internal destination has been assigned here An external call to a DDI entered in the list will be routed to the selected internal telephone number Ifa DDI has not been registered in the call distribution the function Fallback wouldwork Business hours Night weekend Holiday Call distribution for PTP connection 4711 0 50 NT2 v Show PTMP connections show VoIP C Reject Fallback c na Announcement before Answering y no subscriber x immediately xl Delayed fallback gt after CF delaytime 0 seconds y Linear call distribution external internal v DDI Internal no name d 0 Subscriber 20 Voicemail Center xl El P v Action Accept gt gt Execute The figure shows you the following page with the settings for Example 3 on page 29 COMset TSM module Call distributions gt
237. sy and CF on no Reply are active at the same time both variants work Depending on which case occurs if it is busy or nobody takes the call the call is forwarded to one or more destina tion numbers If CF immediately is also activated in addition to CF on Busy and or CF on no Reply only CF immediately works that means that all calls are forwarded to the forwarding destination of CF immediately The other variants are ignored but they are still activated As soon as CF immediately is switched off the other variants that are still switched on are active again 38 HW requirements dass SW requirements Version 2 0 PBX Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set Dongle release SS COMset gt Internal numbers Subscriber scr gt Properties Configure Authori zations Configuration via Setting via COMset gt External numbers Analogue connections Call Forwarding COMset gt External numbers gt PTMP connections Call Forwarding COMset gt External numbers PTP con nections Call Forwarding COMset gt External numbers VoIP GSM Routing Exception number COMfortel Set alternatively the system tel ephone COMfortel 1500 2500 For explanations concerning the table see page 34 Configuration of the Feature DDI call forwarding may be configured under COMset External numbers PTP connections
238. sy function it is possible to define the maximum active call connections for one group in single increments until the maximum number of possible external B channels minus two If this number has been reached all additional callers hear the busy tone However members of the group may make additional calls outbound calls if there are still external B channels available The busy after one connection setting makes sense if the group is used to call one user on several telephones HW requirements SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Reachability For explanations concerning the table see page 34 Configuration of the Feature A Busy on Busy setting can be activated for each group separately COMset Internal numbers Groups Properties gt Configure Reachability Use Check of Features 1 Configure Busy on Busy with Busy after 1 connection for a group 2 Call the group 3 Accept the call on one of the ringing telephones 4 Call the group again You should now hear the busy tone Dependency Limitations The Busy on Busy and Announcement before Answering functions see Announcement before Answering Greeting Message on page 52 can work hand in hand If the function Announcement before Answering On busy or Always is activated it may be nec essary to lim
239. t PBX base numbers trunk bundles or gt PTMP connections gt MSNs Deactivating this func tion is only advisable if it causes problems this depends on the net work provider country Use Check of Features 1 Configure the requested call data recording 2 Make one or more external calls 3 Check the call data now under COMlist Call charge data list Dependency Limitations The transfer of charge information is not supported on analogue con nections The function Delete list of single call records allows for example a member of the works council to completely delete the number of his call partner in the call data to prevent this from being viewed by unau thorized persons The data part necessary for billing remains untouched To use this function a special authorization is necessary for the subscriber COMset Internal numbers Subscriber scr gt Properties Configure Authorizations Call Data Management via Web Interface COMlist The call data stored in the PBX may be viewed sorted filtered printed exported and deleted over the web interface HW requirements SW requirements Version 2 0 PBX Dongle release SS Configuration via Setting via COMlist Print options COMlist Filter Configure COMlist gt Call data charges General settings For explanations concerning the table see page 34 Configuration of the Feature Configure the currency nam
240. t No Day deactivated Night deactivated Day deactivated Night deactivated deactivated deactivated Day Night Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day deactivated Night deactivated Day 1 00 Night 1 00 to be modified by scr only to be modified by scr only Day No Night No Property r Without hanging up Target number Only external calls Target number Only external calls Target number Only external calls Target number m w m m a Me le Le E O Target number Target number Classic Style y r Configuration Manual Example 1 Basic Configuration with Internal Subscribers and Call Distribution At the end of this section an example see figure is used to describe the procedure for configuring the COMpact 5010 5020 VoIP step by step gt Note If you have already configured settings using the configu ration assistant see Installation Manual they can be adapted or changed according to the configuration proce dures described in the following section Note that this section thoroughly describes only the most important settings You will be referred to the corresponding sections for addi tional settings The combination of the devices listed here is an example only and may vary greatly from your PBX NT with Point to Multipoint Connection
241. t be activated the used printer selected the print quality selected and the number of printouts set This depends on whether copies of the bill are required or not Finally the print form to be used must be created or separate settings for creating it must be configured COMset Functions Hotel function Create print form Headers and footers are empty by default and may be filled with text such as the hotel address additional information and best wishes for the trip back home This text can be printed line by line in bold The same applies to the Concerning line that may be filled with the words e g Invoice or Call charge listing The pre defined words Receipt no Check in Check out Date Time Duration Telephone Number Amount Sum VAT incl and Tax may be replaced by your own words if necessary e g for language adaptations Also the separators used for Date and Time may be adapted to the local formats Under Currency Name you can enter your local currency e g euro If the printer should print the tax this function must be activated and the valid percentage entered For long term guests if some individual call listings have been erased from the call data memory the missing data can be explained in the text under Missing Call data If Form Feed is activated a new page is used for each invoice copy If a partially printed page is not be ejected at the end of the text to save paper Form Feed must be deactiv
242. tarting with a certain digit sequence that should not be available to every subscriber due to high charges e g 0900 numbers Normally the first 4 to 5 digits are relevant for the costly service If a restricted number is dialled the busy tone is heard If the restricted numbers are not activated that is not restricted a restriction according to the exchange line authorization defined is still possible HW requirements gt SW requirements Version 2 0 PBX Dongle release S COMset Internal numbers Subscriber scr gt Properties Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Exchange line settings COMset gt Functions Call Through COMtools gt Telephone book Call Through user COMtools gt Special numbers Call restrictors outbound restricted numbers For explanations concerning the table see page 34 Configuration of the Feature The required call restrictors 10 max must be created and filled with restricted numbers a max total of 100 COMtools Special num bers gt Call restrictors outbound restricted numbers After this a call restrictor can be selected and activated for each sub scriber group separately COMset Internal numbers Subscriber scr gt or COMset Internal numbers Groups Properties Configure Exchange line settings
243. te other days in the past Copying Switching Times Copy the switching times for the first weekday set to the week days with the same switching times To do this open the page displayed in the fig ure to the right Under Source select the configured week day from the list field Under Add Replace activate action to be performed Under Targef activate the weekdays on which the same switching times are required Then click the Execute button to apply the settings to the PBX This completes the configuration for the con figuration switching times Checking Switching Times Check the switching times that are configured for the current week in your PBX To do this open the page displayed in the fig ure to the right If a holiday has been configured for the cur rent week the weekday in question is high lighted in colour In addition the changes resulting from the holiday switching times configured are displayed If the automatic configuration switching is changed by a manual switchover it is also displayed If the same switching times are required for more than one weekday it is sufficient to set them up for only one day The switching times can be copied to other weekdays Only a few changes need to be entered The configuration that was last valid on the previous day is always transmit ted to the next day Therefore it is not necessary to acti vate a configuration at midnight if
244. tem telephone 4 Return to alternation with R2 status as before the conference Or Return to alternation with R1 with change of the active call Or Select the required function from the menu of the system tele phone see the manual for the system telephone Dependency Limitations On an analog T Net telephone Finishing a conference and return to Alternation is also possible using the RO function key menu if present see the manual for the telephone To use this function on ISDN telephones and system telephones the Finishing a conference and return to a specific target function must be supported using a function key or menu e g with Alternation single connection or Call1 Call2 See the manual for the tele phone You do not need the support of the public exchange for a Conference of two external call partners telephone service Three party Confer ence S3PTY because the PBX supports Conferences via the PBX 2nd B channel That means the PBX takes over the job from the public exchange For this function you need at least two external voice channels 41 Features Function and Configuration Alternation Conference Connect Callback Connect Call Transfer ECT An internal subscriber can be transferred to another subscriber inter nally or externally using the ECT function It does not matter if the call partner to be transferred has called you or you have called hi
245. tered a sipgate Activate Echo Cancellation to improve the voice connection Under Ringer rhythm select from the list field the desired ringer rhythm for external The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers Voice over IP VoIP Accounts Provider name no provider zl ka Access data Preferred account Status Account number 80 Internet telephone 987654321 number Display name Account sipgate 1 User name Y c 999 Password 2123 Ses Authorization ID Echo Cancellation M Ringer rhythm 6th special rhythm e Account number Internet telephone number Display name User name Password Authorization ID Echo Cancellation Ringer rhythm 1 xlong y calls over this telephone number gt F Action Accept gt Execute Then click the Execute button to apply the settings to the PBX The account is now configured If there are other accounts present configure the settings for them Call Distribution Call distribution is required to establish a connection between the external telephone numbers already configured and the internal sub scribers Question Which internal subscriber rings when a call comes in on an external telephone number 18 DI When using the provider T Online enter the Internet tele phone number provided under Display name User Note name and Intern
246. the number of free B channels has been exceeded you should receive a busy tone Dependency Limitations To be able to use the reserved B channels for transmitting external calls the outbound subscriber in question must be logged into the group Preferred Exchange Line If a telephone should use primarily specific external connections sev eral preferred exchange lines for business and or private calls may be configured for the corresponding group or subscriber HW requirements PR SW requirements Version 2 0 PBX Dongle release aie COMset gt Internal numbers Subscriber scr gt Properties gt Configure Exchange line settings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Exchange line settings For explanations concerning the table see page 34 Configuration of the Feature A preferred exchange line can be set for each subscriber group sep arately COMset Internal numbers Subscriber scr or COMset gt Internal numbers Groups Properties gt Configure Exchange line settings For a single subscriber the settings for work and private calls can be configured separately Two settings are available e No preferred exchange line For outbound external calls any available fixed network connection is used e Special preferred exchange lines For outbound external calls the connections released u
247. the PBX configure the associated internal telephone number for each VolP account con figured To do this open the page displayed in the fig ure to the right The available VolP accounts are listed under Account number or Internet number display name Under Internal no name select an inter nal telephone number from the list fields for each VolP account Then click the Execute button to apply the settings to the PBX This completes the configuration of Voice over IP call distribution LS Note tion and Reachability on page 35 The figure shows you the following page with the settings for Example 1 on page 11 COMset gt External numbers Voice over IP VoIP Call distributions Call distribution External Sub GrpiRecept Voice over IP Here an internal destination subscriber or group telephone number can be assigned to each existing Internet number That means an external call via the corresponding account is connected to the here selected internal telephone number If an Internet number was not assigned to a destination the function Fallback would work Call ibution for Voice over IP Show PTP connections Show PTMP connections C Reject Fallback no Announcement before Answering zl no subscriber y immediately y Delayed fallback FP gt after CF delay time 0 seconds y Account number Internet number display name Internal no name m 80
248. the PBX tariff tables You may choose from two different LCR procedures 9 The update is made via the added value number 0 90 09 00 00 561 1 86 Euro minutes pulse length 2 seconds valid until 31 12 08 The price is a German fixed network price There is a maximum of 0 93 euros per connection e Soft LCR easy has an update service available for a fee see Least Cost Routing with Soft LCR easy on page 77 e f you use Soft LCR 4 0 you yourself are responsible for keeping the tariff information up to date HW requirements apis Version 2 0 PBX SW requirements Dongle release For more then 8 LCR subscribers a release is necessary in increments of 8 Configuration via Setting via COMset gt External numbers Analogue connections Telephone numbers COMset gt External numbers PTMP connections MSNs COMset gt External numbers PTP con nections gt PBX base numbers trunk bun dles COMset gt Functions Call Through Routing LCR subscriber Routing LCR procedure Routing gt Soft LCR 4 0 Import data backup Routing Soft LCR 4 0 Provider Routing Soft LCR 4 0 Networks Routing gt Soft LCR 4 0 LCR tables Routing Soft LCR 4 0 gt LCR tables gt International telephone numbers Routing Soft LCR 4 0 LCR tables gt Exception numbers Administration gt Dongle releases For explanations concerning the table see page 34
249. this function you need to first transfer the call to a previously con figured telephone number and put the call into an internal parking zone Now the caller is on Hold in the PBX and hears Music on Hold You can notify the desired call partner of the caller waiting The call partner can take the call by dialling the telephone number that was used as the target for the transfer HW requirements x ee SW requirements Version 2 0 PBX Dongle release COMset gt Internal numbers Subscriber scr gt Properties Configure gt Authori zations COMset gt Functions Call Parking Configuration via Setting via For explanations concerning the table see page 34 Configuration of the Feature The internal telephones that put the calls into the parking zone or accept them back from there need Call Parking authorization COMset Internal numbers Subscriber scr Properties Configure Authorizations To use Call Parking a 2 to 3 digit internal base telephone number as well as the corresponding name must be configured COMset gt Functions Call Parking Combined with the ten possible call parking positions 0 9 ten 3 to 4 digit telephone numbers are used from the telephone numbering plan For example by entering the internal base telephone number 60 the telephone numbers 600 609 are used from the telephone numbering plan By entering the internal base telephone number 610 t
250. ting message that lists the possible destinations for the DTMF digit to be dialled COMset Functions gt Automatic receptions Configuration For this function there are up to 10 announcements available for auto matic reception If a longer speaker time is necessary the 10 Announcement before Answering announcements can also be used The following speaker times are possible for the individual announce ments Announcements for Automatic Reception no 1 2 30 seconds each Announcements for Automatic Reception no 3 5 20 seconds each Announcements for Automatic Reception no 6 10 10 seconds each Announcement before Answering 1 minute each Load the announcement as a wav file Format 8 bit A Law 8 kHz Mono into the PBX COMtools Music on Hold announcements gt File selection Announcement before answering and gt Automatic receptions Adjust the volume of the announcement if necessary COMtools gt Music on Hold announcements General settings If the caller does not make an entry before the end of the announce ment the announcement may be repeated after a short waiting time Configure the maximum number of announcement repetitions as well as the waiting time COMset Functions Automatic receptions Configuration Even if there is no entry after all the repetition are completed the default target if it has been configured see above is called If the entry is not correct e g because
251. tion of the reached target number at the caller Connected Line Identification Presentation Suppression of the reached target number at the caller Connected Line Identification Restriction Knocking Call Waiting Direct Dial in number in case of a PTP connection Direct Dial In Digital Signal Processor Explicit Call Transfer Global System for Mobile Communications Multiple Subscriber Number in case of a PTMP connection Multiple Subscriber Number MWD number Value added service number Network termination unit for the basic connection Network Termination Redirecting Number Uninterruptable Power Supply Internet telephony voice transmission in IP networks Voice over Internet Protocol General limitation of legal responsibility and application Auerswald products are not designed or intended for use in any life saving and or life support application and or nuclear facilities When using our products for such applications a written agreement by Auerswald for each individual case is necessary in advance Copyright Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission Offenders will be subject to claims for damages All Rights Reserved O Auerswald GmbH amp Co KG 38162 Cremlingen 2008 Accessory and Service components These are available at your authorized dealer or in the Internet shop distriCOM at http www districom online de shipping only in Ger
252. tions gt PBX base numbers trunk bun dles COMlist gt Call data charges gt Acquisition Administration Dongle releases For explanations concerning the table see page 34 Configuration of the Feature If you would like memory for more than 2000 call data sets you can activate it by using the required activation code Administration gt Dongle releases In the case of call data memory overflow you can allow additional calls to be recorded by activating the setting Overwrite the memory automatically COMlist Call data charges Acquisition If this is not what you want you must delete the call data memory over the telephone before any new data can be recorded To be noti fied early that this is the case a special dial tone can be configured for certain subscribers when call data memory usage limits have been exceeded COMset gt Internal numbers Subscriber scr Properties Configure Signalization by tones To avoid filling the memory too quickly you can configure what kind of calls should be recorded COMlist gt Call data charges gt Acquisition To provide privacy there is the option of truncating the recorded numbers for private calls in contrast to business calls COMlist Call data charges Acquisition If the charges for the calls are to be recorded transmission of the call charges must be activated on the external So ports COMset gt External numbers PTP connections g
253. to allocate priorities for preferred exchange lines Some providers create the impression that Internet telephony is free of charge You should be get to know about the actual costs in the tariff tables of the corresponding providers As the connection to a fixed network telephone is made over gateways connection comput 6 Precondition for a free of charge call is a broadband Internet con nection with a corresponding tariff e g DSL flatrate for that addi tional costs will be charged Calls are only free of charge if they are made to subscribers of the same VoIP provider or a partner net work More information can be obtained from the corresponding providers 75 Features Function and Configuration Limit Telephone Charges Cost Control ers the locations of the gateways are relevant to the call charges This is especially important for calls to foreign countries that can be more expensive than real fixed network calls if the gateways are not also in the same foreign country The transfer quality and also the reliability of Voice over IP depends to a high degree on the quality of the Internet connection used When using the provider T Online the Internet telephone number received from provider must be entered under Display Name User Name and Internet Telephone Number COMset External num bers Voice over IP VoIP Accounts You can deactivate an already configured account by temporarily selecting
254. u the following page with the settings for Example 3 on page 29 COMset gt Configurations Overview switching times Overview of the configuration switching times y Advice The automatic configuration switching has not been activated resolution 2 zl Business hours Night weekend Holiday manual switching 31 Configuration Manual Example 3 Time dependent Configurations Day Night Switching Making Configuration dependent Settings The following settings are configuration dependent e Fallback options for the external ports fallback telephone number e Profile assignment of the subscribers and for example therefore exchange line authorization telephone number display and sub scriber call forwarding and fallback according to time e Call distribution for subscribers groups and door calls e Relays with the operation mode Configuration dependent e Profile assignment of the groups and for example therefore text before ringing exchange line authorization telephone number dis play and group call forwarding Profile Assignment of Subscribers Configure the profile assignment for the sub scribers as configuration dependent To do this open the page displayed in the fig ure to the right Select the desired profile from the list fields Then click the Execute button to apply the settings to the PBX Ls Note gt Configuration Profile Assignment
255. ually dial a provider number the provider numbers should be entered as restricted numbers COMtools Special numbers Call restrictors outbound restricted numbers and this function should be acti vated for each hotel room telephone COMset Internal numbers Subscriber scr Properties Configure gt User settings If you are using a standard ISDN telephone it may be better to use a separate ISDN port for each hotel room COMset Internal numbers gt Subscriber scr Telephone numbers This way you can pre vent hotel guests from changing the MSN in a telephone password protected if you use a system telephone to make calls on another guest s bill There are no charges transmitted for an Internet connection Uncon trolled Internet connections by hotel guests can be prevented by not configuring an ISDN PC controller on the ISDN ports used by the hotel guests COMset b Internal numbers Subscriber scr gt Tel ephone numbers Be aware that a subscriber configured as ISDN PC controller also accepts devices that do not transmit any or a dif ferent MSN to support these non standard card configurations The exchange line authorization of the room telephones is controlled by the reception telephone with the check in out Exchange line authorizations configured under COMsetb Internal numbers Sub scriber scr Properties Configure Exchange line settings are not active The room telephones should not be
256. unts or the GSM gateway It is possible to enter up to 400 telephone numbers 2 to 20 digit with name To simplify this a CSV import function is avail able COMset gt External numbers VoIP GSM Routing gt Excep tion numbers Then you can define the desired access type for each of these tele phone numbers lf the first desired access is busy defective or blocked by lack of authorization a second and third option can also be selected e g even the fixed line network COMset External numbers VoIP GSM Routing Exception number If all three dialling attempts are not successful a busy tone is heard The follow ing settings are available for each dialling attempt e Send busy The dialling is finished and a busy signal is heard e All fixed line connections Any available free fixed network con nection is used for dialling e individual fixed line network connections represented by tele phone number port and connection name The predefined fixed line network connection is used for dialling e Preferred account First the account selected in the outbound tel ephone number presentation of the dialling telephone is checked COMset gt Internal numbers Subscriber scr gt or COMset gt Internal numbers Groups gt Properties gt Configure Exchange line settings If an account has been selected there this account is used for dialling But if in the telephone number presen tatio
257. ut configuring call forwarding The parallel call is always made even if the main number is for warded or busy HW requirements URS Version 2 0 PBX SW requirements Dongle release Lc COMset Internal numbers Subscriber scr Properties Configure gt User set tings Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Call Forwarding For explanations concerning the table see page 34 Configuration of the Feature Parallel calling can be activated and a destination number configured for each subscriber separately COMset Internal numbers Sub scriber scr gt Properties Configure User settings Parallel calling can be activated and a destination number configured for each group separately COMsetb Internal numbers Groups Properties gt Configure Call Forwarding Use Check of Features 1 Configure parallel calling for a subscriber 2 Call the corresponding subscriber 3 The subscriber and the configured target of the parallel call both ring Dependency Limitations Parallel calling for a group is executed during the entire calling period independent of the ringer rhythm for the group Parallel calling for a group is not executed if the group itself is the tar get of a forwarded call Features Function and Configuration Call Distribution and Reachability Busy on Busy With help of the Busy on Bu
258. ute phone number from the list field Then click the Execute button to apply the settings to the PBX Configure the settings for all additional MSNs The Point to Multipoint connection is now configured If there are additional Point to Multipoint connections present under Multiple subscribers numbers for port select the next external So port from the list field and configure the settings for this port LS Note If you have contiguous telephone number ranges you can enter the beginning and end values under from until Only after clicking Execute will the name and ringer rhythm be available for entries Point to Point Connection A change under GSM and LCR is only necessary in exceptional cases for example when operating a GSM gateway see VoIP and GSM Routing Exception Telephone Numbers on page 76 and Least Cost Routing with Soft LCR easy on page 77 and Least Cost Routing with Soft LCR 4 0 on page 78 Under Charge information a change is only necessary if problems are caused by call charges see Recording Call Data on page 53 Under CLIP no screening a change is only necessary if you would like to transfer special telephone numbers see Customer defined Telephone Number Information Presentation for CLIP no Screening on page 45 The telephone service CLIP no screening is only available on Point to Point connections in Germany In the PBX configure e
259. vailable free fixed network is used HW requirements GSM gateway Broadband Internet connection e g DSL connection and router SW requirements Version 2 0 PBX Dongle release Configuration via Setting via COMset gt External numbers Analogue connections Telephone numbers COMset gt External numbers PTMP connections MSNs COMset gt External numbers PTP con nections PBX base numbers trunk bun dles COMset gt External numbers VoIP GSM Routing Exception numbers COMset gt External numbers VoIP GSM Routing Configuration dependent exception numbers For explanations concerning the table see page 34 Configuration of the Feature For the GSM routing one or several GSM gateways must be con nected and activated on the corresponding connections COMset gt External numbers Analogue connections Telephone num bers gt PTP connections PBX base numbers trunk bundles and gt PTMP connections MSNs Consult the corresponding vendor documentation for configuring GSM gateways For VoIP Routing one or more VoIP accounts must be configured see Voice over IP VoIP on page 74 In the table Exception telephone numbers enter all the telephone numbers or initial digits of telephone numbers e g mobile telephone area codes which you would like to exclude from using the fixed line network connection and route to the existing VolP acco
260. ver IP Accounts 2VoIP module Configuring Ringer Alarm Inputs Configure both ringer inputs on the COMpact TSM module To do this open the page displayed in the fig ure to the right y H TSM Under Name enter a suitable name with a maximum of 16 characters Under Input select between the two func poo se IA Doo hol BURN Homo input Typo ot contact tions ringer input for the door terminal and Tem Door bell Door bell Doorterminal 1 y High level Slot C Door bell2 Alarm contact Alarm zl High level xl alarm input from the list field The figure shows you the following page with the settings for Example 2 on page 23 COMset TSM module Port configuration Port configuration TSM Configuration Manual Example 2 Adding a COMpact TSM Module Action Accept gt Execute Under Type of contact select the level according to your connec tions from the list field The setting High level switches the input con nection to 12 Volts for signaling The setting Low level switches GND on for signaling Then click the Execute button to apply the settings to the PBX This completes the configuration for the ringer input for the door ter minal and for the alarm input Internal Telephone Numbers In order for the door terminal and the audio output to be reachable both internal telephone numbers must be configured Itis a good idea to create a telephone numbering plan for the devic
261. ver on the Internet When a call is received the PBX first searches its own internal telephone book for the telephone number transmitted If no suitable name entry is found the PBX attempts to find the name assigned to the telephone number on a remote web server If the server is accessible and the desired data is stored there this information is transferred to your telephone The name is shown on the display of COMfortel 1500 2500 or COM fort 1000 1200 2000 plus system telephones and saved in the Exter nal partner column on the call data list You can also update the call data list after the fact with the help of the online name search by adding missing names or perhaps to update existing names Click the magnifying lens symbol in the column External partner of the call data list to start a backward search If an entry is found the name and perhaps the address of the calling part ner is displayed It is possible to edit this entry before transferring it into the column external name truncated to a maximum of 16 char acters and store it in the data set or in all data sets with the corre sponding telephone number as well as into the PBX telephone book Click the book symbol in the column external name of the call data list to transfer the telephone number and name of the external calling partner into the PBX telephone book Broadband Internet connection e g DSL connection and router HW requirements SW requireme
262. well as sirens and flashing beacons turned on Note that the alarm functions of the PBX do not satisfy alarm system safety requirements for protection of life and limb However the PBX is well equipped for simple Important monitoring procedures that do not require strict security Alarm Settings Note The PBX requires 2 to 4 digit ID numbers for uniquely assigning the configured relays alarms and configura tions These numbers can be freely assigned in the 10 9999 range Double assigning a number is not possible On the page COMset Internal numbers Ident num bering plan you can get an overview of the ID numbers already assigned at any time Configure the alarm Thos t wm im i e figure shows you the following page with the settings for Example 2 on page 23 To do this open the page displayed in the fig 9 y gP 9 9 P pag COMset TSM module Alarm settings ure to the right Under Activate alarm select from various E m activation options from the list field ei Under Number of alarm loops select the i 1 Exchange line selection x desired number of alarm runs from the list Module mu nbes presentation Alarm settings field Activate alarm Always xl Under Alarm announcement select the Number of alarm loops 3 xl desired alarm announcement from the list Alarm announcement Alarm announcement 1 field 1 Alarm subscriber internal or E external with exchange line access 30 Under Alarm
263. xchange line Call transfer to externals Adopt Pick up Automatic call Baby call hotline Charge indication Charge display On hook dialling Dial preparation Waiting line Waiting Field Introduction Important Information Instructions for Operating the Configuration Manager Instructions for Operating the Configuration Manager Help You can open online help which contains information about the page currently being viewed by clicking the question mark symbol on each page In the online help you can access addi tional information or help files about other pages via additional infor mation in an alphabetical list there are the two buttons for closing the Finish web interface Click Log out with your mouse to return directly to the log in page After using your mouse to click Finish and OK the current configuration as well as the win dow are closed Accept entered Data Before uu Accept gt EB execute leaving a page it is necessary with some exceptions to confirm your changes by clicking the Exe cute button in the action line This stores the data displayed in the PBX Successful data storage is indicated by a green check mark on the storage symbol at the top of the page Log out Finish In the bottom left corner 3 Logout Entry in an empty field An empty field is available for entering a name or number Left click the corresponding field and enter a num
264. y hears the announcement himself and can select the destination If there is no prepared wav file the announcement can also recorded using an internal telephone 51 Features Function and Configuration Reception and Secretary Function and Announcement before Answering Announcement before Answering Greeting Mes sage This function allows a greeting message to be played to the caller before accepting the call and or if all group members are busy Auto matic Waiting Loop for Announcement before Answering The call is first accepted by the PBX the external caller is charged from now on The external caller hears the announcement before answering e g with information about the company Afterwards the caller hears Music on Hold or the ringback tone again if the line is bus he is put into the waiting loop after the announcement until the call is answered As soon as one of the called telephones accepts the call or if busy finishes the call before that he is connected to the external caller HW requirements puis SW requirements Version 2 0 PBX Version 3 2D system telephone COMfor tel Version 1 8 16 COMfortel Set Dongle release Configuration via Setting via COMset gt Internal numbers Groups Properties Configure Reachability COMset gt External numbers Analogue connections Call distributions COMset gt External numbers PTMP connections Call distri

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