IHD - New Hampshire Electric Co-Op
Contents
1. COMVEI OE Comverge PowerPortal I n Home Display I HD User Guide for Members of New Hampshire Electric Cooperative DO CO MVETPEe Comverge PowerPortal IHD User Guide Table of Contents Table of Contents About the Comverge PowerPortal In Home Display IHD narannnnnnavannnnnnnnunnnnnnnnnannvnnnnnnvavanavavnn 2 TN ORGAN 3 IAD BASICS 4 TD PN Re 4 Bae RET EE O 5 Navigaung Your I DES og EE NE 5 Battery Charge Indicator Lavskrika s mknkreskmbkennssgeent 6 SIG Mal POMC 05 0 netusi T AA AACE E E S 7 USING Your TAD eis E E 8 Viewing Your Current Electricity US6Luuunnmmvateievnimedmuma nmeataskesdeimuebmpondumsfaaiher 8 Tracking rour Electricity Use Over TIME Jerv 10 Receiving Messages from NE Curse messen 10 Understanding the Lights on Your IHD sssiivinsvnssemnsiannniduvieatunnseiaiwanpnnasmmeiawnniiacsatunaseaideny naw 10 Troubleshooting and Frequently Asked Questions FAQ unnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnvnnnnnnnvavnvs 12 Tonina Your Meters INGEN OU GRE EEE EE EE AE E ai 12 ENErov SAVINGS TIPS ibiri iaiaaeaia iaaiiai 16 APPEND onana A AA 17 sd gele Le oe 01 EAE ERE NE EE E ie vidas 17 ENN 17 Comverge PowerPortal IHD User guide 1 COMVEI OE Comverge PowerPortal IHD User Guide About the Comverge PowerPortal In Home Display IHD About the Comverge PowerPortal In Home Display I HD The Comverge PowerPortal In Home Display IHD is a wireless device that communicates directly with the electrici2. Your IHD has lost the network Trying to reconnect This may have occurred because e Your IHD is not within wireless range of your meter Try moving your IHD closer to the meter or away from large obstacles e Your meter s network has gone down due to a power outage or due to being serviced by a field technician Your I HD won t turn on If your IHD will not turn on in response to a button press its battery may be dead Try connecting the power adapter to the power adapter jack and plug your I HD into a power outlet Your Running Total does not match your electricity bill Your IHD is intended for feedback purposes and IS not a billing tool Discrepancies may exist between you IHD running total and your bill Please note that your running total as displayed by your IHD does not include the NHEC monthly Member Service Charge of 23 24 as effective 6 1 12 and subject to change To calculate the consumption rate of an individual appliance You can use your IHD to determine the cost of operating an appliance Such as your dishwasher or clothes dryer Determine the cost of operating a single appliance 1 Check the current consumption and current cost on the IHD Current Use screens 2 Turn on the appliance Comverge PowerPortal IHD User guide 14 COMVEI OE Comverge PowerPortal IHD User Guide Troubleshooting and Frequently Asked Questions FAQ 3 Calculate the difference between your first consumption and cost
3. authenticates the meter and then discovers the services available on the meter Important Once NHEC has authorized your I HD to join the meter s network you have a limited time to complete the rest of the process You should complete Step 3 above as soon as possible Remove your I HD from your meter s network 1 Turn the IHD off 2 Turn the I HD back on 3 While the startup screen is displayed hold the Left and Right buttons at the same time for 10 seconds A network leave confirmation screen appears 4 Select Yes by pressing the Left button Note Involvement from NHEC will be required to commission your IHD when you want to join a meter s network again Only leave the network if you are moving or if you were specifically asked to do so by NHEC Your I HD fails to join the network If your IHD displays a No networks found message after you attempt to join your meter s network your IHD may not be in wireless range of your meter e Try moving closer to your meter and attempt joining again e If this fails there may have been an issue commissioning the IHD Contact NHEC and ask them to commission your IHD again then attempt joining a third time Your I HD has lost the network When your IHD loses connection to the network you will see the screen below Comverge PowerPortal IHD User guide 13 COMVEI OE Comverge PowerPortal IHD User Guide Troubleshooting and Frequently Asked Questions FAQ Lost Network
4. HD will go to sleep after 5 minutes of inactivity If desired you can wake up the IHD from Sleep Mode Wake up the I HD that is in Sleep Mode e Press the Left or Right button Or e Plug itin Comverge PowerPortal IHD User guide 4 COMVET PES Comverge PowerPortal IHD User Guide IHD Basics Charging Your I HD You must charge your IHD before you can start using It Charge your I HD 1 Connect the power adapter to the power adapter jack on the bottom of the IHD 2 Plug the other end of the power adapter into a power outlet Important Leaving your IHD plugged in for extended periods of time will adversely affect your battery life To maximize battery life e Unplug your IHD when it has finished charging e Allow it to fully discharge before recharging Navigating Your I HD Screens The main screens of your IHD are displayed in a sequential loop The Message screen which appears at the top of the diagram below is only available when there is at least one message available from NHEC Additional message screens are included in the loop when there are multiple messages available Move from one screen to the next e Press the Left or Right button to move through the screens in the sequence Comverge PowerPortal IHD User guide 5 Eco MVETPEe Comverge PowerPortal IHD User Guide IHD Basics illl Message m Critical Peak Pricing event upcoming Please reduce all non essential electricity use TL Curren
5. and the new consumption and cost This Is the cost of operating the appliance Your current use value does not change when you turn on off a light Some electrical loads are too small to register a change in your meter s current electricity use value For example Compact Florescent Light bulbs CFLs draw very little electricity and may not cause a change on your IHD s Current Use screen NHEC sent you a message Where did it go NHEC sends messages with a pre set expiration time Once a message has expired you can no longer view it Generally messages will not be set to expire until they are no longer relevant Comverge PowerPortal IHD User guide 15 Eco MVETPe Comverge PowerPortal IHD User Guide Energy Savings Tips Energy Savings Tips The following Is a list of energy savings tips that can help you conserve electricity around your home Turn off lights when you leave the room Turn electronics like your computer and printer off rather than leaving them on standby Plug appliances and electronics into a power bar and turn the power bar off when it IS not in use Replace old appliances with ENERGY STAR approved products Replace incandescent bulbs with energy efficient compact fluorescents Only run your clothes washer dryer and dishwasher when they are full Switch to cold water when doing your laundry Adjust your thermostat while to a lower temperature you re sleeping at night and when no one Is at home Ensu
6. as a bathroom for extended periods of time e Only use the IHD indoors e Keep the IHD away from heat sources such as stoves and heaters e Do not drop the IHD or cause any sudden impact to it The IHD warranty does not cover drops or impacts e Take care when handling a damaged LCD display as the liquid crystals can be harmful to your health If the LCD screen of your IHD becomes damaged and begins leaking fluid wash the LCD and any surface or material that has come in contact with the damaged screen Wash your hands with soap and water after handling the damaged LCD e Do not use this device in aircrafts or hospitals The use of radio frequency can cause malfunctions in the control devices of other equipment Comverge PowerPortal IHD User guide 3 Eco MVEI SE Comverge PowerPortal IHD User Guide IHD Basics I HD Basics This section provides information on the primary functions of your Comverge PowerPortal In Home Display IHD Your I HD s Power Modes Your IHD has three power modes 1 On 2 Off 3 Sleep Turn on your I HD e Press either the Left lt L gt or Right lt R gt button Turn off your I HD 1 Press and hold the Left button for three seconds A message appears confirming whether you want to turn off the IHD 2 Select Yes by pressing the Left button again Important Your IHD is unable to receive text messages from NHEC when it is off Sleep Mode When not connected to external power your I
7. le on your IHD until they expire Expiration times are set by NHEC You can no longer view a message that has expired Understanding the Lights on Your I HD Your IHD includes three Light Emitting Diodes LEDs which It uses to indicate the current relative cost of electricity and to inform you when you have new messages Comverge PowerPortal IHD User guide 10 COMVEI OE Comverge PowerPortal IHD User Guide Using Your IHD Note The LEDs will continue to function while the I HD Is asleep The LEDs indicate a new message by simultaneously blinking once every five seconds The LEDs will continue to blink until you have read the message or changed to another screen When no new messages are present the LEDs indicate the current relative cost of electricity The LEDs can either pulse or blink e A blinking LED indicates the rate period you are currently in e A blinking LED in conjunction with a pulsing LED indicates an upcoming rate period change The color of the pulsing LED indicates the upcoming rate period The special case of Critical Peak Pricing CPP is indicated when the red LED is pulsing on its own The following table defines the LEDs behavior for NHEC s rate structure Off Peak Rates in effect On Peak Rates in effect Off Peak Rates in effect On Peak Rates upcoming On Peak Rates in effect Off Peak Rates upcoming Critical Peak Rates in effect Comverge PowerPortal IHD User guide 11 DO CO MVETPe Com
8. ption in kilowatts e The other screen shows the associated cost of your consumption in dollars per hour The smaller number at the bottom of both screens shows the current rate you are being charged for each kilowatt hour of electricity consumed mill Current Use 3 102 Kilowatts kW 50 1761 per kWh Comverge PowerPortal IHD User guide 8 COMVEI OE Comverge PowerPortal IHD User Guide Using Your IHD ull Current Use 7 50 55 Per Hour 50 1761 per kWh Comverge PowerPortal IHD User guide 9 COMVEI PES Comverge PowerPortal IHD User Guide Using Your IHD Tracking Your Electricity Use Over Time The Running Total screens on your IHD shown below display information about your home s total electricity consumption over a fixed period of time There are two Running Total screens e One screen shows your accumulated electricity consumption in kilowatt hours e The other screen shows the associated cost of your consumption in dollars The smaller numbers at the bottom of the screens show how much time has elapsed since the last reset Resetting the Running Total Your IHD will automatically reset each month to coincide with your billing cycle Receiving Messages from NHEC If NHEC has sent you a message it will appear on a Message screen An example message is shown below Critical Peak Pricing event upcoming Please reduce all non essential electricity use Messages will remain viewab
9. re your air conditioner is properly maintained and reduce usage when you re not at home Comverge PowerPortal IHD User guide 16 DO CO MveErgec Comverge PowerPortal IHD User Guide Appendix Appendix Product Specifications Communications e Frequency Band 2 4GHz e Radio Output Power 20dBm e Protocol IEEE 802 15 4 Size and Weight e Length 28 mm 1 10 inches e Width 108 mm 4 25 inches e Height 79 mm 3 11 inches e Weight 134 grams 4 7 ounces Battery e Approximate life 2 weeks e Recharge time 8 hours FCC Compliance FCC Class B Part 15 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by Comverge Inc may void the user s authority to operate the equipment Comverge PowerPortal IHD User guide 17 COMVEI OE Comverge PowerPortal IHD User Guide Appendix This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the in
10. structions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you should to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help I CES 003 Compliance This Class B digital apparatus complies with Canadian ICES 003 FCC RF Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment The antenna s used for this equipment must be installed to provide a separation distance of at least 8 inches 20cm from all persons Comverge PowerPortal IHD User guide 18
11. t Use CC utlll Running Total a 0 55 2 192 Per Hour kilowatt hours kWh 0 1761 per kWh 54 mins 0 sec ill Current Use S lill Running Total mmm 3 102 0 49 Kilowatts kW 0 1761 per kWh 54 mins O sec Battery Charge I ndicator The battery icon in the top right corner of your I HD screen indicates the IHD s remaining charge When connected to external power the battery icon animates to show that your IHD is charging When the animation stops charging has finished ill Current Use 0 55 Per Hour 0 1761 per kWh Comverge PowerPortal IHD User guide COMVEI OE Comverge PowerPortal IHD User Guide IHD Basics Signal Strength I ndicator The vertical bars in the top left corner of your IHD screen show the strength of your IHD s connection to the network A full six bars indicates the highest signal strength while one bar indicates that your IHD is nearly outside the network s range Comverge PowerPortal IHD User guide 7 Eco MVEI SE Comverge PowerPortal IHD User Guide Using Your IHD Using Your I HD Your IHD provides you with feedback to help you better understand your electricity bills and manage your consumption This section covers the ways in which you can use your IHD Viewing Your Current Electricity Use The Current Use screens on your IHD display information about your home s current electricity consumption There are two Current Use screens e One screen shows your consum
12. ty meter outside your home Your IHD allows you to e View your household s current electricity use e Track your electricity consumption and associated costs over time e Test consumption and costs of operating individual devices e Receive messages from New Hampshire Electric Cooperative Inc NHEC The IHD is rechargeable It has a magnetic backing so you can place it on your refrigerator or it can stand upright on a table or countertop I HD Parts Your IHD package contains a display unit and a battery charger Display Unit Comverge PowerPortal IHD User guide 2 COMVEI OE Comverge PowerPortal IHD User Guide About the Comverge PowerPortal In Home Display IHD Safety Instructions A Caution To ensure your IHD is used safely it is important that you read these Safety Instructions and the rest of this User Manual thoroughly before using the product e The IHD contains a magnet Do not place the I HD directly on credit cards computers or other pieces of electronic equipment as this may cause damage e Do not attempt to repair the In Home Display or DC Power Adaptor yourself If you experience problems with the device contact Comverge at 1 866 224 5559 for assistance Opening the product casings for any reason will void the product warranty e Do not touch any exposed electronic circuitry of the device if it becomes damaged e Do not immerse the IHD in water e Avoid using the I HD in high moisture areas such
13. verge PowerPortal IHD User Guide Troubleshooting and Frequently Asked Questions FAQ Troubleshooting and Frequently Asked Questions FAQ This section describes solutions to most of the problems you might encounter with your IHD Joining Your Meter s Network Your IHD has already been joined to your meter s network prior to delivery Only use the following instructions if you turn on the IHD and see the No Network screen as displayed below Your IHD needs to connect to your electricity meter s network in order to receive and display messages When your IHD is not connected to a network it displays the following screen No Network Hold lt L gt amp lt R gt to join network Connect your I HD to the meter s network 1 Turn on your IHD and connect the power adapter The No Network screen shown above should appear 2 Contact NHEC at 1 800 698 2007 to request that your IHD be authorized to join the electricity meter s network 3 Once you have confirmation from NHEC that the IHD is authorized to join the meter s network press and hold the Left and Right buttons at the same time for at least three seconds to initiate the network joining process Comverge PowerPortal IHD User guide 12 COMVEI OE Comverge PowerPortal IHD User Guide Troubleshooting and Frequently Asked Questions FAQ Your IHD may take up to five minutes to complete the network joining process During this time it scans for the network
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