Outlook SMS User Manual - vine
Contents
1. How can tell whether have the latest version of Outlook SMS iese esse Outlook SMS seems to cause my Outlook 2000 to exhibit strange behaViOUF ooocococccnoccconcconcconancnonananccana conca Re ee When check the status of the Automatic download it says Failed to download File What happened 23 sent a message from Outlook SMS and it never arrived on the recipient s mobile phone What happened 24 How do un install Outlook SMS inca RC e 24 The SMS button doesn t appear in my Outlook Toolbar What do d0 ee ee ee Re RA Re Re ee Re ee ee 24 When I click the To button get an error message Either there is no default mail client set or the current mail client cannot fulfill the Messaging request oooooconnccconccocaccnononocanannnonononnnononcnnnnnnnn rear n cnn cra en ee ee ee ee ee ee ee ee ee ee ee 25 12 oe Ty dit EE EE Ed EE EE 26 For moreinformat iaa EO OE EE obec RE EE RE EE EE D A 26 FOr SUpport RE ES EE Ge N EE GE EE GE Ge ee EG Ge OR NE N ee GE A ee ei 26 Welcome Welcome to Outlook SMS Outlook SMS is a plugin that integrates directly into your Microsoft Outlook client For System Requirements see FAQ e Send SMS messages directly to recipients in your Contacts folder or MS Exchange address book e Send SMS messages to mobile numbers typed directly into Outlook SMS e Save draft messages e View sent messages in the Outlook Sent Items folder e Receive2. GRAPEVINE GRAPEVINE INTERACTIVE Outlook SMS User Manual Contact us GRAPEVINE HOUSE STEENBERG OFFICE PARK SILVERWOOD CLOSE TOKAI 7945 PO BOX 104 STEENBERG 7947 TEL 27 21 702 3333 FAX 27 21 702 3334 1 2 Table Of Contents Wel CONG RE EE ON 1 Getting Started ARE EE E o o IE EE N EEN 2 Register for Outlook ER E E A at 2 Instal Outlook SMS SEER ESE EE Ee SE GE EE Ga na in TA See hee nee SMS BUIOR datado ott Ee EEEN 2 SMS Options ER ER OO RE ec nese ON OR EO 2 SMS Reports Buttons inhi wi AA eet niin ne EA RN 3 About SMS EE GE OR AR AE ER EE HE sd SMS Help BURON sst OO Ee 3 OPTIONS Dialog RE EE ER ER EE NE EE OE EE EE 4 Mobile RE AAA HR NT RE 4 Mobile 2 2 ca O MPT eer rece ES ee Ter ee ede ek 5 Would you like to add a Signature to your messageS eie ee ee ee ee ee ee ee ee de ee ee ee ee ee ee eke ee ee ee ee ee ee 5 el tic EE EE OE ER EE OO a EO A OE EE EE eN 5 SMS Formal EES AAA ee ee ata 5 Authentication Code ss Ee ge EE A A Se Ge IE De EN ee Se 5 Default Country Code RE EE OE EO EE BERE EE EE EN 5 Auitomati Send and Recelve EE GE EE hen a ER Ee a 5 Enable Automatic Upgrad ses SEE ST EE EG Bede Alia 6 lede eko Vo EE AAA A AAA A Aid 6 Send SMS Dialog Sending a Message ees ee ee ee ee ee ee ee Ee Re ee Re RRE RRE ee ee ee ee Send Button A Ge DS Satin niin Gan en aie ae Sn aia Save BuO asec Oe RO Caza 8 Check Contacts But 8 Message Options BuUItOri ESE BEE teen A ee aed ae 8
3. sms 2 SMS Reports 7 About sms sms Help 8 fe Hello amp B2 amp amp C2 amp Your balanc First Name Last Name Balance 2 127821234567 Joe Citizen R 200 00 Hello Joe itiz 27627654321 Mary Contrary R 450 21 Hello Mary Co 27631122334 BB Wolf R 1 234 00 Hello BB Wolf Step 3 Click the SMS button A confirmation page displays that allows you to check that you have created the messages correctly Multiple Message Send Confirmation You are about to send the messages below to the specified numbers Please confirm that this is correct Recipient Resolved To Message 7831122334 lt 2783112233400s vine co za gt Hello BB Wolf Your balance is R 1 234 00 7827654321 lt 27827654321 os vine co za gt Hello Mary Contrary Your balance is R 450 2 7821234567 lt 27821234567 os vine co za gt Hello Joe Citizen Your balance is R 200 00 Click the SEND button to send the message click Cancel to go back and make changes 16 About Outlook SMS Click on the About button in the Send SMS dialog to view the About box See below About Outlook SMS ag Ble Outlook SMS Version 2 1 Build 67 Built Sep 1 2005 Outlook SMS Download Page Check for Latest Version Version and Build Numbers If you ever have to request help from your customer support centre you may be asked for the version and build numbers Check for Latest Version Click this link to check whether you have the latest versio
4. Click the Check Contacts button in the Send SMS Dialog to check that selected recipients have valid mobile numbers If all recipients have valid mobile numbers a popup reports this fact otherwise a dialog is displayed that allows you to update recipients Contact details with their mobile numbers see below Update Contacts Dialog The update contacts dialog lists all the recipients that you have chosen for your message that have no mobile number You can either type the recipient s mobile number or remove the recipient from the list by clicking the Skip button see below Missing or Invalid Mobile Phone Numbers Full Name Mobile Number Email Robert de Niro robert hollywood com Save and Continue To update a recipient s contact details 1 Select the recipient by clicking on the name 2 Choose the recipient s country by clicking on the country drop down 3 Type the mobile number 4 Click the Save amp Continue button To skip a recipient 1 Select the recipient by clicking on the name 12 Check Contacts 2 Click the Skip button 3 The recipient is removed from the list To skip all recipients that have no mobile number 1 Click the Skip All button When all the recipients have either been updated or skipped the Save and Continue button is enabled Click Save and Continue to return to the Send SMS Dialog New Contact Properties Dialog If Outlook SMS does not recognize a recipient the Ne
5. sms 3 5mMS Options 7 SMS Reports 2 About SMS 2 sms Help hal Y The Outlook SMS toolbar includes the following buttons SMS Button Click the SMS Button to open the Send SMS Dialog and send an SMS message SMS Options Click the SMS Options button to open the Options Dialog and configure your settings Getting Started SMS Reports Button Click the SMS Reports button to open the web based reporting console You have to be connected to the Internet to view reports and you must have your username and password ready About SMS Button Click the About SMS button to see useful information such as the version number of your copy of Outlook SMS You may be asked for this information if you call customer support See Contact Us SMS Help Button Click on the SMS Help button to open this help system See Also e Send SMS Dialog sending SMS messages e FAQ Frequently Asked Questions e Options Dialog configuring Outlook SMS Options Dialog Use the Options Dialog to edit your Outlook SMS configuration settings which include your mobile number authentication code signature etc See below Outlook SMS Options Reminder Alerts You may send alerts to one or the other or both the Mobile numbers specified below Numbers should be specified in international Format ie 2782XXXXXXX Mobile 1 AREA MV Enable Mobile 2 Enable Signature Would you like to add a Signature to your messages V Enter the
6. T r sd en ER cerns rrr erecta rer rrr rete nor OE EE EE e 8 SUID OCT a RE EE EE EE AE ste terete a RE AD N EED 8 Add Subject SMS EE SE RE veal aes Sel Saas varie aoa pectin ais ee Se leery 8 Message Opos Da Ea aa Eaa aa E a e Eaa E Ee TEE e EEEa EdaS 9 Do not deliver before SEE AA E A 9 Request a delivery receipt for this message ee ee ee Ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 9 Select Names Dialog Type Name or Select from List se AN ETE Ao ME OR EG A OE OE EO LE ie 10 Ho EA EA ER ER N RE EE 11 VEE AE EE RE OE RE OE OO RO EL 11 Check Contacts cates SR ice A sees a Sole SEE N 12 Update Contacts Dialogi scesccct e8 RE EN 12 New Contact Properties Dial09 ooooooocccnccionononccconncoonanonncanoconnnonnn crac cnn rca rra 13 Sending Messages from Microsoft Excel see esse esse ese Ee RR EER EE RR EER RR EER Ee RR Ee RR Re RR Ee R KERE RR EER RR e RR ER RR EER RR ee RR ee ennea 14 Sending one message to Many recipientS ee ee ee Re Re Re Re ee Re ee ee ee ee Re Re ee ee ee ee eke ee 14 Sending personalised messages one to each recipieNt ee ee Re AR Re ee Re Re ee ee ee ee ee 15 Table Of Contents 9 ABOUT QUUOOK SMS i s EA ESE EE EE ceed GE OE EA ee secs Aa EA ER EA et 17 Version and Build Numbers EES SEGE ER Sates GER ER Ee era Enge SEG Se GRAS 17 Check tor atest Version az 17 10 What s NEw sie ER ele Shae ees ee ee eae ee ae 18 WhalS NeW Version 2 TP RE AE AE EE OE OE OR edna ne eS 18 What s n
7. checkbox is checked Build 46 An error that caused Outlook to crash when Outlook SMS updated contact records has been fixed Build 46 When creating a single message for multiple recipients in Excel the message was not being carried through to the Send SMS dialog What s new in version 1 9 The following features have been added to Outlook SMS Delayed messages You can now set your SMS message to be delivered after a specified date and time in the Message Options Dialog Receipts You can now request a delivery receipt in the Message Options Dialog so that you know whether that important message was delivered to the mobile phone 19 Grapevine Outlook SMS User Manual 20 Improved contact sorting you can now choose in which order first name last name contacts are sorted Contacts that don t have first and last names e g companies are now handled in a better manner Improved handling of Exchange contacts in the past contacts were listed in the order supplied by Exchange and this sometimes resulted in unexpected sort orders This has been fixed by resorting the records as they arrive Fixed long message handling in the past messages that were 157 characters or longer were split when the long message option was selected they should be split only when they reached 161 characters Fixed outbox message handling in the past if you opened a message in the outbox and re sent it a duplicate message was created Fi
8. fix the problem I sent a message to a friend and he replied but I never received the reply what happened Replies are sent to you by email and the sender address is set to lt cellnumber gt domain e g 27821234567 os vine co za 21 Grapevine Outlook SMS User Manual Because the sender address looks abnormal some spam software suppresses the message If you are not receiving Your messages check with your network administrator that such messages will be allowed by your network anti spam software What do I need in order to send SMS Messages You have to have an account which is linked to your email address When you apply for access to Outlook SMS you ll be given the following information e Authentication code This must be typed correctly in the Options Dialog e Username and Password These are used when you access your reports on the Internet My Outlook SMS toolbar has disappeared How do get it back Outlook sometimes disables plug ins and their toolbars in the case of a program conflict for example To restore your toolbar perform the following checks 1 Open Outlook 2 Click on View Toolbars You should see Outlook SMS listed If not proceed to step 4 3 Click on Customize Click on Outlook SMS and click Delete to delete the toolbar Proceed to step 7 4 Click on Help About 5 Click on Disabled Items 6 If Outlook SMS is listed click on it and click Enable 7 Close Outlook Open Outlook The tool
9. means that the mobile network was unable to deliver the message perhaps because the phone was switched off out of range its inbox is full or the mobile number was invalid If you don t find the message then check that a copy of the message is in your Outlook Sent Items folder If it is then you should call customer care If it is not try sending the message again If you still experience problems call customer care See Contact Us How do un install Outlook SMS Close Outlook Click on Start Settings Control Panel Click on Add Remove Programs Scroll down until you see Outlook SMS Click on the Change Remove button The SMS button doesn t appear in my Outlook Toolbar What do do 1 2 Open Outlook Click on Tools Options Click on the Other tab Click on the Advanced Options button Click on the COM Add ins button If there is a check box named Grapevine SMS Plugin check i e click on it If there is not click on Add and navigate to the installation directory usually c Program Files Grapevine Outlook SMS and select smsplugin dll Click OK OK OK and the button should appear 24 FAQ When I click the To button get an error message Either there is no default mail client set or the current mail client cannot fulfill the messaging request You must make Microsoft Outlook the default email client for your computer Perform the following steps 1 Open Microsoft Internet
10. this option unchecked Grapevine Outlook SMS User Manual Enable Automatic Upgrade When this option is checked Outlook SMS uses Microsoft s PITS Background Intelligent Transfer Service to check for and download in background upgrades to Outlook SMS When an upgrade has been successfully retrieved you will be notified via a pop up message in your system tray You can then choose whether or not to install the upgrade Note that you can check for upgrades manually Click on the About button and then on the Check for latest version link Your browser will open with a message that indicates whether your version is up to date and if not where to obtain the latest install Enable Excel SMS When this option is checked the Outlook SMS buttons are added to the Excel toolbar enabling you to send SMS messages from within Microsoft Excel Send SMS Dialog Use the Send SMS Dialog to create and send SMS messages see below amp Outlook Send SMS Robert de Niro lt 2717801234567Wos vine co za gt Make up call Hey Robert don t Forget makeup call at 06h00 tomorrow Have a good night D POWERED EY GRAPEVINE INTERACTIVE You can select recipients from your Outlook contacts folder or type adhoc mobile numbers Type the message and click the Send button To open the Send SMS Dialog click the SMS Icon in the Outlook toolbar Sending a Message To send an SMS message you must 1 Select recipients from your Contacts folder
11. Explorer 2 Click on Tools 3 Click on Internet Options 4 Click on the Programs tab 5 Choose Microsoft Outlook as the E mail program 6 Click OK 25 Contact us For more information Contact Grapevine Interactive Pty Lid Steenberg Office Park Silverwood Close Tokai 7945 South Africa Phone local 082 16400 Phone International 27 821 6400 Fax local 021 701 3334 Fax International 27 21 702 3334 Email info vine co za Website http www grapevineinteractive com For support Contact Email support vine co za 26
12. Signature you would like to use SMS Format C Limit SMS to 160 characters Split long SMSs maximum 5 General Enter your Authentication code 42N2DDUDD Default Country Code South Africa 27 mv Automatic Send and Receive Enable Automatic Upgrade Iv Enable Excel SMS v The Options Dialog opens automatically the first time you start Outlook SMS To open it at any other time click on the SMS Options button in the Outlook toolbar Mobile Type your mobile phone number This is the number to which SMS Reminder Alerts Outlook Appointments or Task Alerts are sent The number must be in international format i e it must start with your country code followed by your mobile number Example e SouthAfrican number country code 27 27821234567 Options Dialog Mobile 2 Type a second mobile phone number This is a second number to which SMS Reminder Alerts Outlook Appointments or Task Alerts are sent For example you may wish your PA to be alerted when you re late for an appointment The number must be in international format i e it must start with your country code followed by your mobile number Example e South African number country code 27 27821234567 Would you like to add a Signature to your messages Click the check box to include or exclude your signature in your SMS messages If you exclude the signature the number of characters available for your message will increase by the length of the sign
13. Why e Build 63 Added item to FAQ Outlook SMS doesn t work with my Mailing List none of the contacts have cell numbers Why e Build 62 Added the ability to switch off warnings when the toolbar is being built If the clipboard is locked while the application toolbar is being built a warning message pops up This enhancement allows the user to switch off the warning message e Build 59 The installer application was changed so that it is no longer required that the user has administrator rights on the workstation e Build 52 Format of alert notifications improved so that the appointment time location and subject are all included in the notification in the case of a calendar alert and Task alerts also show more information e Build 52 Added a second number in the options dialog for alert notification So now you can send a reminder to yourself AND your PA when you re supposed to be at an appointment e Better support for Microsoft Exchange Microsoft changed their interfaces to the address book with Exchange 2003 and this crippled the interface to the extent that it was so slow as to be unusable With this version of Outlook SMS the Microsoft Outlook Select Names dialog is used and this has increased performance of address book access dramatically The following bugs have been fixed in version 2 1 e Build 84 Excel was only loading the options once on startup If the user changed options such as the signature setting this w
14. ature Signature Type a signature to be optionally included in your SMS messages Note that if the signature is included the number of characters available for your message will decrease by the length of the signature SMS Format Click the radio buttons to configure the SMS format You can specify that all messages are restricted to a single SMS e 160 characters in length Alternatively messages may be split across several up to 5 SMSs Note that e Each SMS in a split message costs the same So if your message is split into five SMSs you will be charged five times the amount charged for a single SMS e Each SMS in a split message has a page number inserted at the top in the format x y e g 1 5 Authentication Code Type the authentication code that was given to you when you applied for your Outlook SMS activation If you do not have the correct authentication code your messages will be rejected Default Country Code At several places e g Check Contacts you may enter a mobile number All mobile numbers should start with the country code Select the default country code to be automatically inserted Automatic Send and Receive When you send an SMS message it is placed into Outlook s Outbox If you check Automatic Send and Receive a Send Receive cycle will be triggered and it will be sent immediately If you normally work offline and send a batch of messages when you dial in to your ISP it may be preferable to leave
15. bar should have regenerated See also My Outlook SMS Toolbar SOMETIMES disappears Why My Outlook SMS Toolbar SOMETIMES disappears Why A known issue is caused by third party applications that start MS Outlook in order to perform for example address book synchronisation An example of this is the Microsoft Active Synch product that works with many Smart Phone and PDA devices If such a device is attached to the computer at start up Active Synch may start Outlook automatically and when this happens Outlook may not start up plug ins such as Outlook SMS correctly To fix the problem make sure that such devices are not attached to the computer at start up The Installer doesn t work on my computer Note that the installation program SMSInstaller msi requires the Microsoft Windows Installer to be present on your computer If it is not or if the installation on your computer is out of date then you may have to update it To see more information and to obtain the update browse to the following URL http support microsoft com default aspx scid kb en us 292539 Alternatively the updates are available from the URL where you obtained your Outlook SMS Installer If in doubt contact us for the URL 22 FAQ Why do I have to type email addresses for my contacts when all want to do is send SMS messages Outlook SMS has to connect to Microsoft Outlook in order to list the contacts MS Outlook cannot list contacts without emai
16. by clicking on the To button OR type at least one adhoc Mobile Number 2 Type the Subject 3 Type the message text 4 Optional Click on the Check Contacts button to make sure that all selected recipients have mobile numbers 5 Click on the Send button Send Button Click on the Send button to send your message The button is disabled until you have chosen at least one recipient Grapevine Outlook SMS User Manual Save Button Click the Save button to save your message to the Drafts folder To reopen it open the Drafts folder and double click on the message Check Contacts Button Click the Check Contacts button to ensure that your recipients have valid mobile numbers If your have chosen some recipients that do not have mobile numbers the Check Contacts Dialog opens Message Options Button Click the Message Options button to open the Message Options Dialog and set options for your message To Button Click the To button to select recipients from your Outlook Contacts folder in the Select Names dialog You can also type adhoc mobile numbers to which to send your message Subject You can use the subject as a reference to messages that you send Add Subject to SMS Click the checkbox to enable or disable the adding of the subject line to your message Note that adding the subject to the message reduces the number of characters available for your message See also e Sending Messages from Microsoft Ex
17. cel Message Options Dialog The message options dialog allows you to set options for the message that you re about to send Message Options 2004 08 25 v 0 57 Request a delivery receipt for this message Do not deliver before If you want to delay the sending of this message select a date and time in the future Outlook will keep the message in the outbox until the selected date and time has past This is a useful feature to use when creating birthday greetings for example Request a delivery receipt for this message If you want to be sure whether your message arrived on the recipient s mobile phone click this option When the cellular network reports on the success or failure of your message you will be alerted via email Note Some cellular operators do not support this feature If you have any doubts call your help desk to confirm this Note If the mobile phone is switched off the network will automatically retry the message for up to 24 hours Until the message fails or succeeds you will not receive a receipt Select Names Dialog Use the Select Names Dialog to choose recipients for your SMS message from your Outlook Contacts folder NB only contacts that have email addresses are listed This is a restriction imposed by Microsoft Outlook see below Outlook SMS Type Name or Select from List Show Names From the el Contacts v Name Display Name E mail A Elephant s Eye B amp B Elepha
18. ewiinversiont 2 0 EE ee EE Ee A GE Ee Ee NR Ee 19 What s new in version 1 9 ees ese ee ee se ee ee ee ee ee ee ee ER ee ee Re E ee ee ee ee ee ee ee Ee ee ee ee ee ee 19 MAFALDA A AS ee ne eet ee EA ek 21 Which versions of Microsoft Outlook are supported by the Outlook SMS PlugiN ees ee ee ee Re ee ee ee ee 21 Which versions of Microsoft Windows are supported iese ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ed ee ee 21 Outlook SMS doesn t work with my Mailing List none of the contacts have cell numbers Why iese eke 21 get a The address list could not be displayed error when try to view my contacts in Outlook SMS noc 21 sent a message to a friend and he replied but never received the reply what happened ee ee 21 What do need in order to send SMS Messages cccocociocccoccconccononononananccnnn nono cnnnanan nc nn nc Re nn nr ee ee ee nr eke ee ee ee ee ee 22 My Outlook SMS toolbar has disappeared How do get it back My Outlook SMS Toolbar SOMETIMES disappears Why ees esse ese ee ee ee ee ee ee ee conocia ee ee nro ee ee ee ee ee ee ee ee 22 The Installer doesn t work on my COMDUIEF sees esse ee Fe Re Ke ER Ee RA ER GER RR Ek Ke crec 22 Why do have to type email addresses for my contacts when all want to do is send SMS messages n 23 When try to send a message get a reply with the subject Outlook SMS Notification that says that my message ii AAA OR EA
19. l addresses unless you are viewing the contacts folder directly Unfortunately that s just the way that MS Outlook was designed and there is no other efficient method to list the contacts When I try to send a message get a reply with the subject Outlook SMS Notification that says that my message failed This usually means that either a the authentication code that you configured in the options dialog is incorrect or b you ve been provisioned with a different email address to the one that you are using in your Microsoft Outlook To fix the problem 1 Check that the authentication code is correct in the options dialog 2 Check that the email address quoted in the notification email is the same as the one in your Outlook i e the email address set when you send someone an email If this is incorrect then you need to contact customer care see Contact Us to ask them to change the email address in your account How can tell whether I have the latest version of Outlook SMS 1 Click on the About button 2 Click on the Check for Latest Version link Your browser will open and a page will display that tells you if your Outlook SMS is up to date If it is not a link is displayed where you can download the latest version Outlook SMS seems to cause my Outlook 2000 to exhibit strange behaviour Some users have reported that their Outlook behaves strangely after Outlook SMS has been installed Such behaviour includes e The bod
20. n of Outlook SMS Your browser will open and a page will display that tells you if your Outlook SMS is up to date If it is not a link is displayed where you can download the latest version See also Options Dialog Enable Automatic Upgrade 17 What s New What s new in version 2 1 The following features have been added to Outlook SMS e Build 84 The ability to exclude Outlook SMS from Excel has been added to the Options Dialog e Build 82 Outlook SMS was modified to support Outlook 2007 e Build 79 A great enhancement was added to Outlook SMS that allows you to reply to a reply In other words you send a message from Outlook SMS The recipient replies and their message arrives in your Outlook inbox You can now click on Reply and Outlook SMS will open with the recipient s number pre loaded e Build 72 Changes were made to Outlook SMS to enable it to work with Hosted MS Exchange Server e Build 68 Implemented more efficient method of sending bulk SMS a single email is generated with recipient and message data in an attachment If the same message is being sent to multiple recipients cellnumbers txt is generated with the message in the email body if personalised messages are created e g in MS Excel multiple txt is generated with both messages amp recipients This is much more efficient as it avoids the generation of multiple emails e Build 67 Added item to FAQ My Outlook SMS Toolbar SOMETIMES disappears
21. nt s Eye B amp B fo orsmdf Ellen Paul Ellen Paul epaul dcli epaul Ellen Paul Ellen Paul Business F Ellen F Eun ne Sucevic Eun ne Sucevic eun euner Fieroza Dollie Fieroza Dollie fieroza Fieroz Fiona Weir Fiona Weir Business Fiona Gareth viljoen Gareth Viljoen garet garetl Garth Mousley Garth Mousley mousl mousl Gary Allemann Gary Allemann gary gary Gary Ensor Gary Ensor garyenso garye Gavin Meinking Gavin Meinking Gavin Gavin Gavin Smith Gavin Smith gavins gavin George amp Ingrid Mousley George amp Ingrid Mous imous Graham amp Judy Jenkinson Graham amp Judy Jenki Grahe Graham Fenwick Graham Fenwick Gra Graha Y gt Advanced w OK Cancel Open the Select Names Dialog by clicking the To button in the Send SMS Dialog Type Name or Select from List To find a name quickly type the first few letters of the name in this text box The cursor in the Address Book list box scrolls down to the first matching name Show Names from the Select which address book s contacts should be listed e g your personal contacts folder or the corporate address book on MS Exchange 10 Select Names Dialog TO gt Click on the To gt button to add the selected contact to your message To list Advanced Click on the Advanced button to add a new contact modify the selected contact or Mailing List or to search within the address book 11 Check Contacts
22. ould only be reflected in Excel the next time Excel was started up e Build 83 Using a signature caused messages sent using Excel to be created incorrectly with a CRLF in the text This has been fixed e Build 81 On some computers Outlook SMS would cause Outlook to crash when shutting down This has been fixed e Build 80 If Outlook SMS was switched to sending multi part messages i e longer than 160 chars and long messages were sent from Excel the multi parts were not created correctly resulting in single part messages truncated to 160 characters This has been fixed e Build 75 If an SMS message was reopened from the Outlook Outbox on resending the attachment would contain invalid format mobile phone numbers This has been fixed 18 What s New Build 73 A problem was found with Excel that caused error messages to display This has been fixed Build 71 A change was made to Outlook SMS that was incompatible with Outlook 2000 and would cause Outlook to crash when the user attempted to open an email This has been fixed Build 67 If the user double clicked on an address in the To field Outlook SMS would crash This has been fixed Build 61 If the clipboard was locked by another application an error message was displayed This has been changed so that a warning message is displayed instead as the condition does not affect the use of Outlook SMS Build 58 Spurious error messages were being displayed on verifica
23. replies in the Outlook Inbox e What s New what s new in this version e Getting Started registering and installing Outlook SMS e Send SMS Dialog sending SMS messages e FAQ Frequently Asked Questions e Options Dialog configuring Outlook SMS e Sending Messages from Microsoft Excel Getting Started To get started with Outlook SMS you must perform the following tasks Register for Outlook SMS Contact us to register for Outlook SMS You have to register the email address that you use when sending messages from Outlook You will be sent via email the following information e Your authentication code for Outlook SMS e Your username and password for online reporting e The URL for online reporting Install Outlook SMS To install Outlook SMS 1 Shut down Outlook 2 Run the installation program SMSInstaller msi In case of problems with the installation see the FAQ 3 Open Outlook 4 Click on the SMS icon in the Outlook toolbar see below 5 The Outlook SMS Options dialog automatically opens Type your details including the authentication code into the form 6 Click OK 7 Send a message to your mobile phone to check that the system has been installed and configured correctly You will see a new Outlook SMS toolbar as shown below Note that you can drag the toolbar and anchor it on the Outlook toolbar or you leave it floating See FAQ My Outlook SMS toolbar has disappeared how do get it back
24. tion of recipient addresses This has been fixed Build 57 A spurious error message was being displayed after an auto Send Receive when the user s machine was connected to MS Exchange This has been fixed Build 56 There was a problem with unpacking multiple nested distribution lists in Outlook and Exchange Server Address Books This has been fixed Build 56 The Outlook SMS Icons did not have a transparent background This has been fixed Build 56 In the Missing or Invalid Phone Number dialog the name of the selected contact was not displayed correctly This has been fixed Build 56 With Office XP SP3 new security restrictions implemented by Microsoft caused a dialog to pop up whenever an email was opened which requested the user to give Outlook SMS access to the Outlook Address Book This has been fixed Build 52 Send Receive was not being triggered automatically This has been fixed What s new in version 2 0 The following features have been added to Outlook SMS Microsoft Excel Support See Sending Messages from Microsoft Excel The Check Contacts dialog now has a Skip All button The following bugs have been fixed in version 2 0 Build 48 Whenever MS Excel was opened the Outlook SMS toolbar would be floating whether or not the toolbar had been docked into the Excel toolbar in a previous session Build 47 The content of the Subject line is now added to the message correctly when the Add Subject to SMS
25. very easy to construct personalised messages Assume that you have a spreadsheet containing customer details as shown below ES Microsoft Excel Book1 27821234567 Joe Citizen R 200 00 27827654321 Mary Contrary R 450 21 4 27831122334 BB Wolf R 1 234 00 You want to send a personalised message to each recipient informing each one of his or her account balance Step 1 Create the messages for each recipient Create a formula for the message In cell E2 type the following Hello 8 B2 8 C2 amp Your balance is amp DOLLAR D2 2 Copy the formula into cells E3 and E4 The result should appear as shown below ES Microsoft Excel Book1 FRI Elle Edit View Insert Format Tools Data RoboPDF Window Help AA EEN MUA EE Rae My AAN EA 8 EE sms 7 SMS Reports 2 About sms 4 SMS Help Hello amp B2 8 amp C2 amp Your balance is amp DOLLAR D2 2 First Name Last Name Balance 2 27821234567 Joe Citizen R 200 00 Hello Joe Eitizen Your balance is R 200 00 27027654321 Mary Contrary R 450 21 Hello Mary Contrary Your balance is R 450 21 27831122334 BB Wolf R 1 234 00 Hello BB Wolf Your balance is R 1 234 00 Step 2 Select the recipients and messages Select the cell range A2 A4 15 Grapevine Outlook SMS User Manual Holding the Ctrl button down select the cell range E2 E4 ES Microsoft Excel Book1 Elle Edit View Insert Format Tools Data RoboPDF Window
26. w Contact Properties dialog opens Type the Mobile number and E Mail address for the new contact Note that you must type an email address if you wish Outlook SMS to list the contact when you click the To button See below New Contact Properties Peagreen South Africa 27 13 Sending Messages from Microsoft Excel Many people keep contact lists in Microsoft Excel Outlook SMS integrates directly into Excel and you can send messages from Excel using Outlook SMS You can send one message to many recipients or you can send a personalised message to each recipient Sending one message to many recipients To send a message to multiple recipients arrange the recipient mobile numbers in one column and write your message in a cell somewhere else in the spreadsheet Step 1 Select the recipient cell numbers as shown below ES Microsoft Excel Book1 1 Ele Edit View Insert Format Tools Data RoboPDF Windo 27627654321 278311223341 Step 2 Select the message Hold the Ctrl button down and click on the message as shown below ES Microsoft Excel Book1 a File Edit View Insert Format Tools Data RoboPDF Step 3 Click on the SMS button The Outlook SMS Send Message dialog opens with recipient addresses pre populated in the To line Type a Subject and modify the message body if required and send the message 14 Sending Messages from Microsoft Excel Sending personalised messages one to each recipient lt is
27. xed sort suborder contacts were listed in last name order but were not then sorted into first name order within last name order FAQ Which versions of Microsoft Outlook are supported by the Outlook SMS Plugin All versions from Outlook 2000 SP 1 onwards including Outlook 2007 Beta 2 from Outlook SMS Build 82 Note Outlook 2000 ver 9 0 0 2711 has bugs that make it incompatible with plug ins and users of this specific version must update to Outlook 2000 SP 1 by installing the Service Pack 1 available from the Microsoft website at no charge Which versions of Microsoft Windows are supported Windows 98 Windows Me Windows 2000 Windows XP Windows 2003 Server Outlook SMS doesn t work with my Mailing List none of the contacts have cell numbers Why There are two ways of creating Mailing Lists One is by clicking Select Members to add contacts from the address book this is the correct way But it is possible to click Add New this is the wrong way as it simply adds email addresses and no other contact information to the Mailing List For Outlook SMS to work with Mailing Lists you MUST click Select Members to add contacts from the address book I get a The address list could not be displayed error when I try to view my contacts in Outlook SMS This usually means that the address book is damaged See the article at http support microsoft com default aspx scid kb en us Q319901 for an explanation and how to
28. y of some forwarded emails is lost i e when forwarded the body of the email is blank e Outlook persists in asking whether an email just opened should be saved although no changes have been made Outlook 2000 specifically version 9 0 0 2711 is known to have bugs that cause problems when plug ins are installed The solution is to apply the service packs available for Office 2000 from the Microsoft web site http www microsoft com downloads When I check the status of the Automatic download it says Failed to download File What happened Company networks are often configured to disallow the download of files from the Internet If so you will see an error message that looks like the text below 2004 03 05 07 01 42 AM Failed to download File http www gvi bms vine co za 8080 outlooksmsversioncheck Downloads ini 23 Grapevine Outlook SMS User Manual Context The error occured while processing the remote file Error Message The server while acting as a gateway or proxy received an invalid response from the upstream server it accessed in attempting to fulfill the request You may need to ask your network administrator to allow the files to be downloaded I sent a message from Outlook SMS and it never arrived on the recipient s mobile phone What happened 1 2 Click on Reports log in using your username and password Search for the message If you find the message check its status If the status is failed it
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