Page 1 of 15 REGULATIONS ON ON
Contents
1. 1 in exceptional cases e g in the periods of change or correction of the timetable or 2 when terms of any particular special offer provide for other pre sale time limit 4 When selecting number of persons you may learn about the price of the ticket or place an order for 1 for domestic carriage a ticket with seat indicated maximum for six persons b ticket with service charge maximum for four persons c ticket with reservation of sleeper maximum for three persons depending on compartment category couchette maximum for six persons depending on compartment category 2 in international carriage a IRT ticket according to both normal and discount tariff for maximum five persons b according to special offer Berlin Warszawa Gdynia Special for maximum three persons 5 Getting to know the price of or ordering the ticket 1 for domestic carriage a with seat indicated consists in determining choosing of inter alia route departure station and arrival station date and time of departure train instruction Buy the ticket number of individuals who will use normal and or discount tariff type of discount in case of choosing one class and type of railway car location of seat and filling in Passenger s forename and surname when user is not logged in or the Passenger is other person than Payer and pushing Buy Ticket butto2. Paid and click on its number in the Ticket type column The documents mentioned in clause 5 should be submitted at one of the points indicated on the website in the tab Traveler s essentials gt Rules and Tariffs gt Rules on on line sale of tickets e IC or send via mail to the addresses 1 for on line ticket in domestic carriage a PKP Intercity S A Zaktad Centralny ul Chtopickiego 53 04 275 Warsaw b PKP Intercity S A Zak ad P nocny ul Osada Kolejowa 12 81 220 Gdynia c PKP Intercity S A Zak ad Zachodni Al Niepodleg o ci 8 61 875 Poznan d PKP Intercity S A Zaktad Potudniowy Rondo Mogilskie 1 31 516 Krakow e PKP Intercity S A Biuro Sprzedazy ul Zelazna 5A 00 848 Warsaw 2 for on line ticket in international carriage PKP Intercity S A Sales Office ul elazna 59A 00 848 Warsaw Requests for compensation shall be resolved within one month from the date of delivery The voucher referred to in clause 4 1 shall be valid for one year from the date of its issue 2 may be used to purchase in PKP Intercity ticket window a ticket for journey by train run by PKP Intercity 3 is not subject to exchange for cash The compensation shall be granted in the cases when value of compensation calculated in Polish currency according to the exchange rate used by PKP Intercity applicable as of the date of giving the voucher is at least 4 EUR for one
3. 2 show the valid on line ticket meeting the requirements defined in 4 clause 6 on the display of a mobile electronic device capable of displaying pictures of at least 25mm x 25 mm size so as to the person checking the ticket can scan the Aztec code using a mobile terminal it is necessary to set Aztec code on the display of the device to be completely visible and be at least of the 25 mm x 25 mm size for ticket in electronic form and also 3 to produce a photo ID document certifying identity of the passenger b valid document certifying the right to discount when discount is used Should the requirements specified in clause 6 above are not met Passenger shall be deemed travelling without valid ticket for the journey By accepting the e C Regulations Payer declares that 1 any information provided by him her when using the e IC system including forename and surname are authentic and valid and to his her best knowledge 2 familiarized to Passenger for whom he her has bought the on line ticket of the e IC Regulations and special offer if necessary 3 Is legally capable to enter into this agreement pursuant to provisions of the Polish Civil Code 12 Rights and obligations of PKP Intercity PKP Intercity shall be entitled to 1 Withdraw from contract of carriage concluded via e C system in the event of violation of these e C Regulations by Payer or Passenger 2 Cancel the transaction a
4. car and seat specified on it hereinafter referred to as ticket with sleeper couchette reservation b in international carriage IRT ticket paper only ticket to or round trip ticket to and from normal according to basic charges discount youth fare according to special offer Berlin Warszawa Gdynia Special valid only on the date route in train car and seat specified on it without prejudice to 5 clause 7 7 10 special offer containing special fare terms b in domestic carriage an offer not covered by provisions of PKP Intercity Fares TP IC b in international carriage offer of Berlin Warszawa Gdynia Special type tariff terms of the special offer are published on our website 11 request written application or instruction submitted directly in the reception points referred to in 9 clause 5 point 2 regarding return of payment for partially or completely unused on line ticket 12 ticket certification note changing the scope of rights specified in the ticket or constituting a basis for payment return For on line ticket it is in the following form a paper in train the certification shall be issued from mobile terminal in boarding place certification shall be made in the ticket confirmed with date stamp or employee s stamp with his her signature along with the time it was made this shall be done only in the situation refe
5. ticket the user is able to generate an invoice from his account To do that User should use Invoice command in Paid tab If the 7 days period was exceeded PKP Intercity shall issue the VAT invoice on written Payer s request submitted within 3 months from performance of the service of carriage Requests to issue VAT invoice for domestic and international carriage need to be submitted to the following address PKP Intercity Sp ka Akcyjna Zak ad Centralny Sekcja Przewoz w Warszawa Centralna Al Jerozolimskie 54 00 024 Warsaw POLAND or sent to the e mail address fakturye ic intercity pl When user of a corporate account ceases to be authorised to purchase tickets for the company e g he she is no more an employee of that company should stop using that account and immediately apply to PKP Intercity to remove it according to 11 clause 2 If Payer continues to wish to purchase tickets via the on line system he she shall be obliged to establish a new account Chapter 4 Rights and obligations of the parties 11 Rights and obligations of Payer and Passenger Payer shall be entitled to 1 access his her personal data and to update them 2 submit requests 3 close the account in the e IC system 4 change Passenger s data To close the account Payer shall submit a written request for removal of the account The request must contain forename surname and login of the account owner and be sent
6. Appendix to Resolution No 226 2013 of the Managing Board of PKP Intercity S A of 18 March 2013 with change to Resolution No 507 2013 of 19 June 2013 Effective from 21 June 2013 REGULATIONS ON ON LINE TICKETING IN DOMESTIC AND INTERNATIONAL CARRIAGE BY PKP INTERCITY SPOLKA AKCYJNA hereinafter referred to as e C Regulations Chapter 1 General Provisions 1 Scope of Application 1 The e IC Regulations shall apply to 1 in domestic carriage to the purchase of on line tickets for travel in direct trains of PKP Intercity for distances over 50km 2 in international carriage to the purchase of IRT tickets under normal discount tariff or special offers only for journeys by Berlin Warszawa Express BWE or Berlin Gdynia Express BGE trains using the e IC system and shall determine a rules and terms for using the e C system b rules for ordering on line ticket concluding contract of carriage amending contract of carriage withdrawal from contract of carriage return of on line ticket and modification of the route in the event of train delay break in traffic or loss of connection compensation for train delay return of payment for unused on line tickets and submitting and considering requests issuing VAT invoices c rights and obligations of the parties Payer Passenger and PKP Intercity 2 The following expressions used herein shall mean 1 PKP I
7. act of carriage and buy without unnecessary delay_but no later than within one hour from the withdrawal new on line ticket directly related to that original route of journey The right to withdraw from the contract of carriage does not apply to tickets under the special offer Berlin Warszawa Gdynia Special Payer needs to find the ticket he intends to cancel in the tabs My tickets and then Paid and then clear the field by clicking the buttons 1 Resignation T in the event of on line ticket in domestic or international carriage in to direction 2 Resignation P or Resignation T P in the event of on line ticket in international carriage in to and from direction This requires confirming system messages You should file a request under the rules specified in 9 The exchange may be effected only once another exchange shall be deemed a return In the event of replacement of on line ticket with the use of the EARLY BIRD offer shall apply accordingly Once the journey began amendment of the contract of carriage concluded for domestic carriage shall be possible 1 only in the train for which the on line ticket was purchased with regard to a further journey beyond the destination indicated in the on line ticket b transfer to class 1 with a ticket for class 2 or class 2 with a ticket for class 1 c transfer from a car sitting in TLK train to Bc car also Bc car witho
8. ars with sleeper or couchette within 30 minutes from placing the order but no later than at 120 minutes before the time of departure of the train indicated in the order The use of the button Payment later results in the message about the time for the system to receive a confirmation of the payment made so as not to lose the ticket ordered and allows making payments maximum 30 minutes from placing the order without prejudice to clause 3 above To make payment later you need after pressing the Payment later button to find the ticket in the tab My tickets Waiting for payment and use the buttons eCard payment or Przelewy24 In the event there is no confirmation of payment within the time limits referred to in clause 3 above the order shall be automatically cancelled Conclusion of contract of carriage is certified with on line ticket issued by PKP Intercity via e IC system in PDF format On line ticket contains the following data 1 name of the carrier 2 date and time of departure and arrival route departure station and arrival station Number of persons under normal fare and or entitled to discount with indication of amount and type of discount 5 category train s number s and class of the car 6 tariff distance 7 Passenger s forename and surname 8 data to prove the payment has been made inter alia identifier transaction number 9 ticket number and tick
9. bled or reduced mobility passengers on the condition of a disability certifying document produced to the conductor This condition shall not apply to people with visible physical disability permanent or temporary b who are at least 70 years old on the condition of producing a document certifying age except for the journey beyond the destination station Reporting about travelling beyond the destination station shall be compulsory for all passengers in all train categories and needs to be done no later than before the destination station the passenger wants to change because the contract of carriage was already completed at the destination station and then only a new contract may be concluded In the event of amending the contract of carriage for domestic carriage as a result of which PKP Intercity becomes entitled to Page 8 of 15 1 lower payment Passenger needs to receive a respective certification constituting a basis for payment return Return of difference in payment respectively to unused carriage service shall be effected upon Payer s request 2 higher payment Passenger needs to pay additional sum of payment if tariff provisions provide for that Moreover conductor shall charge a fee for issuing a ticket in the train This fee shall not be charged from persons a referred to in clause 4 point 2 b having the certification referred to in clause 3 point 2 given by conductor The rules for amending contra
10. ct of carriage concluded according to a special offer are defined in tariff terms of that particular offer Passenger with an RT ticket may on the date indicated in this ticket after purchasing respectively 1 ticket according to the Bord Pass tariff at ticket window or 2 additional free ticket in the train travel by other BWE BGE train than that indicated in the IRT ticket held by Passenger On the reverse of IRT ticket ticket clerk conductor shall make the certification as follows The ticket is valid with a Bord Pass charge additional ticket no 6 Withdrawal from the contract of carriage The following persons may withdraw from the contract of carriage concluded using the e IC system without prejudice to clause 4 below 1 Payer in the event of complete or partial failure to use the on line ticket 2 Passenger who is not Payer only in the event of partial failure to use the on line ticket Partial failure to use an on line ticket in domestic carriage is possible only with regard to 1 journey on a shorter route that that indicated in the ticket or surcharge added to it 2 journey of smaller number of people than that indicated in the ticket provided that among the remaining participants of the journey there is also the Passenger whose name is indicated in that ticket on the condition of respective certification by conductor in the train the ticket was purchased for or in any other trai
11. ed in the e C system upon registration as a result of filling in respective fields in the registration form 17 compartment category a in sleeper cars WL one person compartment Single S or two persons compartment Double D or three persons compartment Touriste T3 g in couchette cars Bc four persons compartment Bc 4 with bedclothes six persons compartment Bc 6 with bedclothes six persons compartment Bc 6 for persons up to 26 years old or over 60 years with bedclothes six persons compartment Bc 6 without bedclothes Cheap Couchette 18 website www intercity pl 3 Tariff provisions related to domestic carriage and fares applied by PKP Intercity are respectively specified in Page 3 of 15 1 Carriage Tariff of PKP Intercity TP IC 2 PKP Intercity carriage service price list hereinafter referred to as the Services price list 3 tariff terms of special offers published on the website Tariff provisions regarding international carriage and charges applicable in BWE and BGE trains are defined in Tariff terms and rules of selling carriage documents for BERLIN WARSZAWA GDYNIA EXPRESS trains published on the website Chapter 2 Rules and conditions for using the e IC system 2 Rules and conditions for using the e IC system The e C system allows 1 non registered user to learn about the price of on line ticket only for domestic ca
12. em 1173 b Regulation of the Minister of Transport and Construction of 24 February 2006 on establishing of condition of mailings and complaint procedure Journal of Laws no 38 Item 2663 c Regulations for carriage of people objects and animals by PKP Intercity RPO IC d Carriage Tariff of PKP Intercity TP IC 2 in international carriage a Convention concerning International Carriage by Rail COTIF of 1999 b General Conditions of Carriage for Rail Passengers GCC CIV PRR 3 Regulation EC No 1371 2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers rights and obligations PRR within the scope applicable to particular carriages 4 Act of 18 July 2002 on rendering electronic services Journal of Laws 144 Item 1204 as amended Page 15 of 15
13. et control number 10 Aztec code 11 charge for travel moreover it also may contain 12 seat type s and number s 13 note Seat not guaranteed 14 Name of offer e g SENSATIONAL 15 note Earlier The above data shall be subject to verification and need to be compliant with data held by PKP Intercity Payer may once modify Passenger s forename and surname in the ticket at 15 minutes before departure of the train from the Passenger s boarding station at the latest To this end you need find respective ticket in the tabs My tickets and then Paid select the instruction Change data and enter the correct Passenger s forename and surname 5 Amendment of the contract of carriage Amendment of the contract of carriage concluded using the e C system may regard 1 for domestic carriage a date of departure b destination c train category d car class category of seat e Scope of Passenger s rights to discount Page 7 of 15 under the rules referred to in clause 2 without prejudice to clause 3 2 for international carriage before the journey began a date of departure b seat in a car of the same class c change of car class for higher from class 2 to class 1 under the rules referred to in clause 2 without prejudice to clause 7 In the event of amendment of the contract of carriage before journey started you need to withdraw from the contr
14. f distance of the journey shall be determined due to the distance of the route according to the timetable applicable as of the date of Passenger s journey If due to a temporary change in the railway timetable actual journey in comparison with the contract of carriage concluded will be carried out through 1 longer route Passenger shall not pay the difference in price 2 shorter route Passenger shall be entitled to be paid possible difference in price via complaint procedure under terms set forth in 9 2 in international carriage a IRT ticket according to both normal and discount tariff 60 days before the date of train departure at the earliest and at 15 minutes before the planned time of departure of the train from the station of Passenger s boarding at the latest b ticket according the special offer Berlin Warszawa Gdynia Special 60 days before the date of train departure at the earliest and 3 days before the date of departure at the latest according to the prices applicable as of the date of purchase without prejudice to clauses 3 and 4 point 2 above 2 In the event of ordering of an on line ticket in domestic carriage EARLY BIRD offer shall apply accordingly Conditions Fare terms of the offer are specified in TP_IC and Fare Tables for one ride tickets according to the EARLY BIRD offer specified in the Price list of services 3 Time limits of pre sale referred to in clause 1 above may be reduced
15. for sleeper couchette 10 consideration if the resignation from ticket was made on the date of departure respectively e no later than at 2 hours the return shall be paid from the payments constituting a sum of charge for travel and charge for sleeper couchette or e later than at 2 hours but no later than at 30 minutes the return shall be paid from the payments constituting tariff charge for travel charge for sleeper couchette shall not be subject to return before the time specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before the time specified in the ticket of departure from the Passenger s departure station the return shall be paid only from the payments constituting tariff charge for travel charge for sleeper couchette shall not be subject to return 2 in international carriage a 20 for ticket issued according to normal or discount fare returned on the day before the planned train departure at the latest b 50 for ticket sold according to normal or discount fare returned no later than at one hour before the planned train departure from the Passenger s boarding station 15 voucher document of defined monetary value issued by PKP Intercity as a compensation for at least 60 minutes delay of EIC trains 16 type of account individual or corporate account establish
16. h in 5 clause 2 9 When partially withdrawing from the contract of carriage Payer shall be entitled to the return of payment respective to the unused service of carriage i e in the amount equal to difference between the payment paid for the whole journey and the payment due per actual service after deduction of the consideration N 10 VAT invoicing 1 On line ticket is not a VAT invoice Page 12 of 15 If you tick in the registration in the e C system the field Please issue a VAT invoice the VAT invoice shall be issued automatically by PKP Intercity no later than 7 days from the receipt of payment pursuant to the data determined by Payer during registration in e IC system or to the data determined during the ticket purchase Data necessary to issue a VAT invoice are automatically taken from the application form if filled in by User during registration in the e C system User can change this data An invoice can be sent electronically to the Users account in e IC system to the Invoice tab if the field agree to receive invoices electronically was ticked To get the electronic invoice Download an invoice command should be used If the consent to receive electronic invoice was not given the invoice is sent to the user through the Polish Post at the expense of PKP Intercity If during ticket purchase the field Please issue VAT invoice was not ticked up to 7 days from date of purchase of the
17. hich are not subject to return before planned departure of the train from Passenger s boarding station indicated in the ticket to find respective ticket in the tabs My tickets and then Paid to resign from return journey and release the seat by using the Resignation T button without prejudice to clause 6 This requires acceptance of system messages and in the event a when no VAT invoice was issued one may perform auto return then one needs to click the return button in the returned ticket tab and accept system messages or submit a request pursuant to the rules determined in 9 b when VAT invoice was issued electronically Invoice Correction in the Returned tickets command should be used and invoice correction of the Invoice should be printed signed and delivered to PKP Intercity Page 9 of 15 c when VAT invoice was issued in paper form on written request d within the period between payment made and resignation from the journey the bank account number was altered you should submit a request pursuant to the rules determined in 9 6 In the event of complete failure to use the on line ticket that Payer could not resign from within the time limit and in the manner determined in clause 5 due to reasons completely beyond his her control e g hospitalization you should submit a request for return of payment for unused ticket pursuant to the rules determined in 9 7 Return of o
18. ia route departure station and arrival station date and time of departure train type of ticket number of individuals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified type of car class of car and filling in Passenger s forename and surname when customer is not logged in or the Passenger is other person than Payer and pushing Buy Ticket button under special offer consists in determining choosing inter alia route departure station and arrival station date and time of departure train type of ticket ticking a special offer in the option Special offer type of car class of car and filling in Passenger s forename and surname when customer is not logged in and or the Passenger is other person than Payer and pushing Buy Ticket button c for the return journey ordering a return RT ticket is possible on the condition that concurrently a to ticket is ordered after determining choosing the options referred to in points a and b above Once the above data are determined chosen information on ticket and price is displayed with an option to give the permission to issue a VAT invoice or receive invoices electronically The ticket shall be ordered upon clicking the Forward button You may resign from the ticket ordered by clicking the Cancel button If ticket
19. imum 300 dpi b electronic form besides the requirements referred to in point 1 above user shall have mobile device with PDF 1 4 files control equipped with a screen that allows displaying pictures of size at least 25mm x 25mm e IC user manual is available on the website under My e IC tab Should User not accept the e IC Regulations or not meet the conditions specified in clause 5 above the purchase of on line tickets through the e C system shall not be possible The system allows User to perform up to 5 transactions not finalized with payment for any particular train and any particular date of departure Chapter 3 Commercial terms 3 Ordering of on line ticket By using the search engine on the website each day between 1 00 23 30 you can place an order 1 for domestic carriage Page 4 of 15 a ticket with seat specified or ticket with a note Seat not guaranteed in case of lack of available seats b ticket with service charge at the earliest 30 days and at the latest at 15 minutes before the time of departure of the train from the Passenger s station of departure c ticket with reservation of sleeper couchette at the earliest 30 days and at the latest at 2 hours before the planned departure of the train from the initial station start of the train route according to the prices applicable as of the date of purchase without prejudice to clauses 2 3 and 4 point 1 above Tarif
20. in sitting cars according to RTcharges ma na Page 1 of 15 6 Passenger individual for whom an on line ticket has been bought whose forename and surname have been specified on the ticket 7 IRT charge global charge containing charge for carriage and reservation of the seat 8 IRT ticket ticket with IRT charge in international carriage 9 on line ticket personal document confirming the conclusion of contract of carriage for single ride a In domestic carriage ticket for travel in paper or electronic form normal discount fare 33 37 50 51 78 95 including the EARLY BIRD offer or according to the special offer with indication of free of charge seats in class 1 or 2 in EIC TLK trains valid only on the date route in train car and seat specified on it or with a note Seat not guaranteed valid only on the date route and in train specified on it hereinafter referred to as ticket with indication of seats or ticket with a note Seat not guaranteed or with reservation of seat in class 1 management compartment in EIC train containing apart from charge for travel also service charge for using that seat valid only on the date route in train car and seat specified on it hereinafter referred to as ticket with service charge or with reservation of sleeper in class 1 or 2 of WL car or couchette in class 2 of Bc car paper only valid only on the date route in train
21. ion Page 2 of 15 b with service charge 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in this ticket the return shall be made from the payment being a sum of charge for travel and service charge 10 consideration if the resignation from ticket was made on the date of departure respectively e no later than at 1 hour the return shall be paid from the payments constituting a sum of charge for travel and service charge or e later than at 1 hour but no later than at 30 minutes the return shall be paid only from the payments constituting tariff charge for travel service charge shall not be subject to return before the time specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before the time specified in the ticket of departure from the Passenger s departure station the return shall be paid only from the payments constituting tariff charge for travel service charge for using one seat or whole compartment shall not be subject to return c with reservation of sleeper or couchette 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in this ticket the return shall be made from the payment being a sum of charge for travel and charge
22. is issued for more than one person name of only one of the persons to travel with that ticket should be entered In the event of purchase of tickets for domestic carriage e g with various discounts there is a possibility to buy another ticket s under the option Reservation next to an already occupied seat then the system depending on available seats shall reserve another seats closest to those bought earlier In the event 1 forenames and or surnames of more than one person have been entered into the ticket or i Page 6 of 15 2 when the person indicated as Passenger does not travel under that ticket the ticket shall be deemed invalid and the persons travelling under that ticket shall be deemed Passengers travelling without valid tickets 4 Conclusion of contract of carriage Conclusion of contract of carriage shall be done by making an on line payment for the ordered on line ticket once PKP Intercity receives a confirmation from bank that the payment was made On line payments shall be done by using the button On line payment with card or bank transfer eCard or the button Przelewy24 and then by choosing the form of payment Electronic confirmation of the payment shall be required 1 for EIC and TLK trains in sitting cars within 30 minutes from placing the order but no later than at 15 minutes before the time of departure of the train indicated in the order 2 for TLK trains in c
23. n but only in the event referred to in 5 clause 3 point 2 In that event Payer shall be entitled to payment return respectively to unused carriage service upon request and under the rules set forth in 9 Partial withdrawal from the contract of carriage in international carriage is acceptable only in the event of to from ticket with regard to resignation from the from ticket except for tickets under special offer Berlin Warszawa Gdynia Special which are not subject to return In such a case you need no later than one hour before the planned departure of the train from Passenger s boarding station in the to direction to find respective ticket in the tabs My tickets and then Paid to make resignation from return journey and release the seat by using the Resignation P button After acceptance of system messages further course of action is specified in clause 5 points a and b If the resignation is being made by Passenger whose name is given in the on line ticket all ticket should be returned pursuant to the rules set forth in clause 5 In the event of complete withdrawal from the contract of carriage resignation from the journey and return of the ticket Passenger needs to 1 in domestic carriage no later than at 15 minutes 2 in international carriage no later than at one hour except for tickets under special offer Berlin Warszawa Gdynia Special w
24. n In the event no seats are available in chosen train you may only purchase a ticket with the note Seat not guaranteed b with service charge consists in determining choosing inter alia route departure station and arrival station Page 5 of 15 date and time of departure train number of individuals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified class seat in management compartment location of the seat and filling in Passenger s forename and surname when user is not logged in or the Passenger is other person than Payer and pushing Buy Ticket button c with reservation of sleeper couchette consists in determining choosing inter alia route departure station and arrival station date and time of departure train type of seat sleeper or couchette number of individuals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified compartment category type of compartment men s or women s location of the seat top middle bottom and filling in Passenger s forename and surname when user is not logged in or the Passenger is other person than Payer and pushing Buy Ticket button 2 in international carriage a under normal or discount fare consists in determining choosing inter al
25. n line ticket and alteration of route in the event of train delay break in traffic or loss of connection 1 When there are reasonable reasons to expect that delay of arrival to destination station will exceed 60 minutes in comparison to the contract of carriage Passenger based on certification obtained shall be entitled 1 to travel to the destination by train on seat of lower category on longer route in a car of higher class or 2 to continue or change the route of journey to the destination place on later date convenient for the passenger free of charge or 3 to obtain a return of the whole sum paid for the journey i e for part or parts of that not executed journey or for part or parts already executed if continued journey is pointless in the context of original travel plan and to return journey to the place of departure in the nearest time available 2 In the event of loss of connection contained in the timetable passenger shall be entitled to return of payment for all the interrupted journey and he she may go back to the place of departure free of charge 3 In the event referred to in 1 clause 1 points 1 and 2 a for journey in domestic carriage in EIC and TLK trains in sitting cars ticket clerk shall give an additional free ticket with indication of the seat and Certification on train delay with a note as follows Run of the train on additional ticket no has been issued b for passenger
26. nd block close the account in the event of information that the payment is being made by a person not authorised to use the credit debit card 3 block the account and or claim compensation before court in the event of abuse in the system e g actions contrary to the purpose of the system or resulting in incorrect operation of the system financial losses or loss of income Due to the contract of carriage concluded via e IC system PKP Intercity shall be obliged to 1 pay the costs of transactions made via on line payments i e a for receiving the payments for on line tickets b for returns of payments for unused on line tickets 2 send to Payer by post at PKP Intercity s expense a VAT invoice confirming the purchase of on line ticket and correcting invoice in the event of return of payment for unused on line ticket to which the VAT invoice was issued 3 carry out the carriage according to the agreement concluded 4 consider the request submitted by Payer Page 14 of 15 3 PKP Intercity processes personal data of users of the e C system under art 23 clause 1 point 3 of the Act of 29 August 1997 on personal data protection Journal of Laws of 2002 r No 101 Item 926 as amended with the purpose of on line ticket selling 13 Final provisions In the matters not regulated herein the following provisions shall apply 1 for domestic carriage a Act of 15 November 1984 Carriage law Journal of Laws 2012 It
27. ntercity PKP Intercity Sp ka Akcyjna based in Warsaw ul elazna 59A registered with the Business Register kept by the District Court for the Capital City of Warsaw 12th Commercial Department of the National Court Register under no KRS 0000296032 NIP 526 25 44 258 2 e IC system on line ticket selling system a system allowing to learn about the price of the ticket and conclude a contract of carriage via Internet for Payer or third party hereinafter referred to as Passenger 3 Payer person registered with the e C system who makes on line payment 4 on line payment payment of the due amount by Payer using a payer s own pay card or pay card belonging to the company the contract of carriage is being concluded for except anonymous corporate cards or b online bank transfer and if the payment operator requires additional acceptance of its rules and conditions for making payments such acceptance should be given 5 contract of carriage agreement concluded with PKP Intercity using the e C system for transportation of people by direct trains a in domestic carriage ExpressIC Express InterCity EIC according to express train tariff in sitting car Twoje Linie Kolejowe TLK according to fast train tariff in sitting cars in sleeper cars WL and couchette cars Bc b in international carriage EuroCity EC Berlin Warszawa Express BWE or Berlin Gdynia Express BGE
28. offer if necessary 3 to use the e C system in compliance with rules of law and provisions of these Rules of e C 4 to print the on line ticket legibly on A4 paper in vertical orientation and pay expenses of the printout for tickets in paper form or make the on line ticket available to Passenger in order to save it on a mobile electronic device for tickets in electronic form On line ticket may be saved until departure of the train from the Passenger s boarding station To this end you need to find respective ticket in the tabs My tickets and then Paid and use the button Save Payer shall be responsible for legibility of the printed ticket 5 not to transfer the rights resulting from conclusion of the contract to third parties except for the rights to dispose of the ticket by the Passenger whose data were placed in this ticket 6 in the event of request sent via regular mail to bear any related costs e g post stamps 7 in the event of return of payment for wholly or partially unused on line ticket for which VAT invoice was issued to confirm with data and purchaser s signature the receipt of correcting invoice and when the invoice is sent via mail to send it back to sender Passenger shall be obliged towards persons checking carriage documents in the train 1 to produce the valid legibly printed on line ticket meeting the requirements defined in 4 clause 6 for ticket in paper form or
29. on of train delay in the event referred to in 7 clause 1 point 3 and clause 2 4 photocopies of the documents to prove the claim in the event referred to in 6 clause 6 Moreover the request should contain the number of the VAT invoice if issued by PKP Intercity and if bank account was changed within the period between payment made and submission of the request also number of the bank account the on line ticket was paid from and number of the new bank account where the return of payment is to be made to 4 Return of payment for partially or wholly unused on line tickets shall be effected without unnecessary delay but no later than within 30 days from the date of receipt of the request or date of submission to one of reception points indicated by PKP Intercity referred to in clause 5 5 Currently the following points are appointed for handling the returns 1 within full scope a for tickets issued for domestic carriage PKP Intercity Sp ka Akcyjna Domestic Settlements Office ul Dworcowa 12 30 556 Krak w on working days office hours 7 30 14 30 phone 12 393 29 31 393 29 41 393 27 29 393 29 02 e mail address reklamacje intercity pl b for tickets issued for international carriage PKP Intercity Sp ka Akcyjna International Settlements Office ul Libelta 4 85 080 Bydgoszcz on working days office hours 7 30 14 30 tel 52 518 54 26 e mail address reklamacje __miedzynarodowe intercity
30. person 9 Return of payment for unused on line tickets and submitting and considering the requests Request for return of payment for unused on line tickets except for the payments returned automatically under the rules set forth in 6 clause 5 may be submitted 1 in person in a reception point for making returns see clause 5 or 2 by post 3 via electronic mail to the address a reklamacje intercity pl requests regarding domestic carriage b reklamacje_miedzynarodowe intercity pl requests regarding international carriage except for the situation referred to in clause 3 points 1 3 no later than before the end of one year from the date the carriage was carried out and when the carriage was not carried out from the date it was supposed to be carried out Date of receipt of the request by PKP Intercity or date of postmark shall be deemed the date of submission of the receipt The transaction number indicated in the ticket should be included in the request for return of payment 1 certification of partial withdrawal from the contract of carriage given by conductor in the event referred to in 6 clause 2 2 number of the new on line ticket in the event when the time limit for purchase of a new ticket referred to in 5 clause 2 was not observed In the event of ticket purchase in a ticket window you should attach a photocopy of that ticket and attach Page 11 of 15 3 certificati
31. pl within limited scope only in the event mentioned in 6 clause 5 point b first indent in the reception points indicated on the website in the tab Travelers essentials Rules and Tariffs gt Rules on on line sale of tickets e IC including to authorised officers at customers service centres a in Warsaw Al Jerozolimskie 54 Central Train Station b in Poznan ul Dworcowa 1 c in Szczecin ul Kolumba 1 d in Gdansk ul Podwale Grodzkie 1 e in Wroclaw ul Pitsudskiego 105a Main Station f in Katowice Pl Szewczyka 1 Main Station 6 Returned payment shall be transferred to the account the payment was made from and in the event of change of bank account to the number of bank account indicated by Payer For an on line ticket for which VAT invoice was issued the payment shall be returned without unnecessary delay once PKP Intercity receives the confirmed correcting invoice 7 Some special offers may exclude the right to payment return for partial or complete withdrawal from the contract of carriage or base that offers on specific conditions defined in tariff provisions of that particular offer 8 From the payments being returned a consideration shall be deducted in respective amount except for the situation 1 when the failure to use the ticket was due to the reasons attributable to PKP Intercity 2 of replacement of the on line ticket pursuant to the rules set fort
32. rred to in 7 clause 1 b electronic applies only to tickets in domestic carriage inthe train the certification shall be issued from a mobile terminal in the point of boarding a certification of train delay shall be issued confirmed with confirmed with date stamp or employee s stamp with his her signature along with the time it was made only in the situation referred to in 7 clause 1 13 return of the ticket release of on line ticket using the instruction Resignation provided in the List of paid tickets tab in the event of complete withdrawal from the contract of carriage referred to in 6 14 auto return automatic return of payment paid for completely unused on line ticket with deduction of consideration in respective amount i e 1 in domestic carriage for ticket for travel a with seat specified or a note Seat not guaranteed 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in that ticket 10 consideration if the resignation from ticket was made on the date of departure no later than 30 minutes before the time specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before the time specified in the ticket of departure from the Passenger s departure stat
33. rriage 2 registered user to learn about the price or to buy on line ticket both for domestic and international Carriage When the account is established in the e C system user 1 enters the following data into the registration form a login and password b forename surname and e mail address 2 may give his data to issue an invoice to not complement them each time If the user is an individual not having company in the box for you to enter a VAT number enter negative 3 may give permission to receive invoices electronically 4 accept the e C Regulations User who wishes to buy an online ticket should 1 establish user s account 2 each time log in to the e IC system by entering login and password without prejudice to clause 5 below In the event the e C Regulations are amended user is obliged each time to accept the Regulations which is also a statement of will and creates legal obligations between user and PKP Intercity Purchase of on line tickets through the e C system shall be made on the condition that user has 1 computer equipment with a Internet access b browser installed in the operating system Internet Explorer 8 or newer or Mozilla 17 or newer or any compatible browser c JavaScript control switched on the browser and 2 for on line ticket a in paper form operational printer connected to the system printing in A4 format in vertical orientation and resolution of min
34. to e ic intercity pl from the e mail address given during registration in the e C system The account shall be closed after receipt of the request referred to in clause 2 1 without unnecessary delay when no purchase transaction was made i e no contract of carriage was concluded 2 after 15 months from the date of last journey when Payer concluded the contract of carriage via the account Until the account is closed it shall be blocked which means no possibility to purchase a ticket from that account The account shall be closed automatically after 15 months 1 from the date of last journey when Payer concluded the contract of carriage via the account and then stopped using the account 2 when the account was not used whatsoever i e no contract of carriage was concluded Payer shall be obliged 1 to give during registration in the e C system authentic and current data of Payer and or company 2 on the first logging in the e C system as well as each time after amendment of the Rules of e C to read its provisions and confirm this fact by clicking the ACCEPT button and when ticket is being purchased for Passenger who is not Payer Page 13 of 15 7 a to give Passenger s forename and surname during order placing Only one person may be Passenger even if the ticket is being issued for journey for several persons b to familiarize Passenger who is not Payer with provisions of the Rules of e C and special
35. ut bedclothes Cheap couchette or to WL car Bc car also Bc car without bedclothes Cheap couchette do to WL car Bc car without bedclothes Cheap couchette to Bc car with bedclothes d alteration between seats in a car of the same type from lower to higher category e g from the Touriste category T3 to Double or Single in a WL car or from a 6 persons compartment Bc 6 to a 4 persons compartment Bc 4 in Bc car with bedclothes e change of scope of right to discount 2 in other train with regard to further journey by other PKP Intercity train beyond the destination indicated in the on line ticket on the condition that the Passenger obtains in the train for which the on line ticket was purchased respective certificate forming a basis to pay a surcharge being the difference of appropriate charges Change of destination may be connected with concurrent change of class of car category of seat and or category of train extent of Passenger s right to discount Passenger who has not fulfilled the formalities related to the amendment of the contract of carriage referred to in clause 2 he her needs to meet the conductor in the train the on line ticket was purchased for before or immediately after boarding to the train The obligation to report the intention to amend the contract of carriage shall not apply to 1 in EIC trains all Passengers 2 in TLK trains only the following persons a disa
36. ways The on line ticket with respective certification shall be subject to return without deducting the consideration 4 Return of payment for the documents referred to in clause 3 shall be effected upon request submitted by Payer pursuant to the rules determined in 9 8 Compensation in the event of delay of EIC train 1 Passenger may claim compensation due to delayed arrival of EIC train to the station indicated in the on line ticket if costs of his her ticket were not reimbursed according to 7 Page 10 of 15 If the train delay was 1 60 to 119 minutes the compensation shall amount to 25 2 120 minutes or more the compensation shall amount to 50 of the basis referred to in clause 3 The basis for calculation of the compensation is the charge paid for the on line ticket If the ticket was issued for more than one person the cost of travel constituting a basis of the compensation shall be calculated for each person separately The compensation shall be granted in the form of voucher On Passenger s written request the compensation shall be paid in cash Passenger may claim compensation due to delay of EC EIC Ex train with written request to be submitted within two months from the date of journey To the request should be attached the printed ticket referred to in clause 3 with the certification of train delay To print that ticket you should select respective ticket in the tabs My Tickets and then
37. with an IRT ticket in international carriage for journey by BWE or BGE train ticket clerk shall give an additional free ticket with seat indicated this ticket shall be issued only for journey from and to stations located in Poland and places in the ticket a note as follows Run of the train on additional ticket no has been issued Passenger should be informed that in the event of travelling abroad from Poland these documents shall be respected on the section of German railways 2 in clause 1 point 3 and clause 2 in the event when passenger wishes to exercise the right to free of charge return to the place of departure a for journey in domestic carriage in EIC and TLK trains in sitting cars ticket clerk shall give an additional free ticket with indication of the seat and Certification on train delay with a note as follows Run of the train on additional ticket no has been issued b for passenger with an IRT ticket in international carriage for journey by BWE or BGE train ticket clerk shall give an additional free ticket with seat indicated this ticket shall be issued only for journey from and to stations located in Poland and places in the ticket a note as follows Run of the train On additional ticket no has been issued Passenger should be informed that in the event of travelling abroad from Poland these documents shall be respected on the section of German rail
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