User Manual
Contents
1. 19 A oa E 19 To obtain good quality prints the card must be eeeesseeeeseseseeeeeneenennen mnes 19 Printable area of the card cccccccccsssseeeccceesececcceessececcesaueeeeeesauaeeeeessuaaeeeeessaueceesssaaueeeeessaseesesessaaaeess 19 Usma Magnete SpE Card esce ae db casia isa dan tun seb teda a arcad CON Se Citrus 20 Using self adhesive cards cccccsssscccccceeseeecccseeeseececaauecececaeuuececssuaaseeeessaaaeeeesssaaaeeeeessaeeeeeeessaneeeeteas 20 The printer driver Settings 21 Caring Tor your printer ee M 22 e rueE deo ce o T 23 Cleaning the printer rollers with the Cleaning Card ccccccsscccccccsssseceeeeeeseeeeeseeeseeeesseaeeeeessaeeeeeseneas 23 Replacind the cleaning Olleros arrabal iia 24 Cleaning the printhead using the Cleaning Pen cccccccccncnnnnccccnononncnnnnnnnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnss 25 Upgrading to0 GOUDIE SIGGO pite c RR 26 AValable CONSUMADIOS et RE 27 NiO UNDO SIO CUNO ett 28 The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information belonging to Ultra Electronics Limited and may2. Turn off the printer so to allow the printhead to cool down 2 Check to make sure your room Overheat error switch temperature is with in the printer off and allow The print head temperature is out of recommended specifications printhead to cool range or is too hot 3 Make sure your printer has proper air Code 14 00 to 14 01 flow around it 4 Your printer driver settings for Print Head Power might be set to high Reset them to 50 Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 1 Reduce the Print Head Power settings Your printer driver settings for Print in the driver to 50 Head Power are set to high 2 Make sure the correct power supply is connected 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement ID Card Printer User Manual 30 ID Card Printer User Manual Solution or Message Probable Cause Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected
3. C Place cleaning roller back into printer HOPPER Insert the hopper into the aperture at the back of the printer and click into place Always fan the cards to ensure the cards are not sticking together before inserting into the hopper and handle the cards carefully to keep the surfaces clean as finger marks can affect the print quality STACKER Insert the stacker into the aperture in the front panel and click into place The stacker can hold up to 30 20mil to 40mil 0 51mm to 1 02mm thick cards The printer can be operated without the stacker ID Card Printer User Manual 6 ID Card Printer User Manual Install the dye film Remove the dye film its packaging Place the loaded spool into the rear slots and the take up spool into the front slots Close the printer Connect the power suppl Select the connector for your region and connect to power supply unit Plug in and connect to printer which will automatically switch on Display should show the model and Soft button options I MPORTANT Please do not connect the USB until the CDROM has been installed ID Card Printer User Manual 272 ID Card Printer User Manual Load the Driver CD in to your PC 1 Load the driver CD ROM into the PC Note If the CD does not run automatically Click the start button then click on run Type D autorun where D is the drive letter for your CD driv
4. ID Card Printer User Manual DD ID Card Printer User Manual Cleaning supplies Two cleaning cards and a cleaning roller sleeve amp bar are bundled with each new ID Card Printer You can also purchase additional cleaning kits which include cleaning cards rollers and pens e Cleaning Kit 10 cards 1 pen Part number 3633 0053 e Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 Cleaning the printer rollers with the Cleaning Card To prevent the PVC cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film 21 3 4 51 B 7 ID Card Printer User Manual 308 ID Card Printer User Manual Replacing the cleaning roller A new cleaning roller is supplied with every new dye film roll Open the printer and remove the used dye film then A Pull out the used cleaning roller This is the blue roller positioned behind and below the rear dye film spool B Remove the metal bar from the centre of this cleaning roller C Slide the metal bar into the new cleaning roller D Peel off the white protective layer carefully to reveal tacky surface E Place the new cleaning roller into ID Card Printer User Manual 24 ID Card Printer User Manual Cleaning the printhead using the Cleaning Pen We recommend t
5. e 3633 0054 Contains 5 cleaning roller sleeves and 1 roller bar Cards e All standard PVC ISO CR860 sized cards e HoloPatch Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil ID Card Printer User Manual DTI E TROUBLESHOOTING ID Card Printer User Manual _ Probable Cause Lid Open please close to continue Code 01 00 to 01 12 Out of cards please refill the hopper and press retry Code 02 00 Hand feed error please select and try again Code 03 00 Flipper Card Jam please clear printer mechanism Code 04 00 to 04 12 The lid is open either during a print job or when there is a print job pending The printer can not feed a card from the input hopper The printer is in hand feed mode and has not detected a card inserted in the front for ten seconds If the printer is in hand feed mode Card is jammed in the flipper mechanism If the printer is feeding from the hopper Card is jammed in the flipper mechanism Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer Make sure your card hopper has cards in it and is seated correctly Take the card stock out and fan them and also make sure they are not warped Make sure your card stock is within the printer s specifications Clean the printer rollers Ensure the card is being fed into slot
6. in the front when the printer display asks you to Ensure card is inserted far enough into the slot for printer s rollers to grab it Do not pre stage a card in the printer before printing Open the lid and remove the card from the flip mech Make sure the flip mechanism rotates freely Do not pre stage a card in the printer before printing Ensure the card is being fed into slot in the front when the printer display asks you to Ensure card is inserted far enough into the slot for printer s rollers to grab it Remove card from flip mechanism and insure the flip mechanism rotates freely Make sure your card stacker tray is empty Make sure your card stock is within the printers recommended specifications ID Card Printer User Manual 28 ID Card Printer User Manual Error Message Probable Cause Solution 1 Open the lid and remove the card if possible Note You can use the arrow buttons on the front to try and move the card The card has failed to move into the If not close the lid and see if the card will correct position in the printer eject 2 Once removed make sure your cards are within the printers recommended specification 3 Clean the printer rollers Card Jam please clear printer mechanism Code 06 00 to 06 27 Make sure you are using genuine film load a new roll of flm to The printer detects an invalid
7. Prints stuck in spooler Print spooler will not automatically un pause after each print ID Card Printer User Manual Probable Cause Computer polling access control system in background Corrupted Driver or spooler Incorrect printer driver selected in the Windows Printers amp faxes panel Incorrect port selected Driver corrupted Print spooler paused Printer communication blocked Damaged file is at front of print queue Driver name has been changed and the PC has not yet been re started Corrupted printer driver file Solution Operate from a dedicated PC Update with latest driver Select the correct printer driver in the Windows Printers amp faxes panel Check port selection in driver properties Update with latest printer driver Un pause the print spooler Clear the spooler and reset the printer Delete the damaged print if necessary and reset the printer Shut down and then re start the PC Un install the printer driver and then re install ID Card Printer User Manual 33 Ultra Electronics Ltd 2010 og RAMA TEETE SHR NRC RR EBS TE ERE RS We BSP RTS ST me ee ARALAR RES Teg ete ae Te TiS TiS ee RES CER WARNING Ths E a cdas A product in a donemi eim en Tra mum radio me oe n which case fw Lar may be magum d do te
8. 7 F Enable bidirectional support Enable printer pooling Printing preferences Printer properties Create shortcut Troubleshoot Remove device Properties Click on OK then reboot the PC the printer will not work until you have done this Coe Lie ID Card Printer User Manual 11 ID Card Printer User Manual USING YOUR ID CARD PRINTER Printer parts Lid opening latch Thermal print head Card cleaning roller LCD display screen Soft function buttons Hand feed cleaning card en 30 card capacity stacker 100 card capacity hopper USB port 10 DC power input O ON OU B WN EP ID Card Printer User Manual De ID Card Printer User Manual ri Front display panel The front display panel has a text display and 4 push buttons These buttons act as soft buttons i e their function varies depending on the text displayed immediately above each button m Text Display Menu select Buttons The menu options for the soft buttons are explained in the following pages Off button Switches the printer OFF To switch the printer back ON again press any button ID Card Printer User Manual CIS ID Card Printer User Manual Menu options Press the Menu button The first menu option will be displayed Press the gt button where indicated to step through e
9. Before transporting the printer remove the dye film amp card hoppers and pack the printer in its original packaging FCC Declaration This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could void the user s authority to operate the equipment CCC Declaration EE HASTE PME BERRA RE TH EMRE Y O LSE T 88 H WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to tak
10. ready for USB option is NOT selected then press Next gt Select the select the IP port you have just created then press Next Now wait while the Driver files are installed and created 10 On successful installation select Finish e t is recommended that you test the new driver installation by printing a Windows Test Page from the General tab of the Printer Driver Properties the Windows Logo should be printed in the centre of the card Please see Section 11 Printer Driver Settings for a detailed explanation of each setting Now your Printer is ready to print ID Card Printer User Manual Ethernet TCP I P installation on Vista amp Windows 7 Start the Run dialogue Enter the following command printmanagement msc Windows key R E T Type the name of a program folder document or Internet resource and Windows will open it for you Open printmanagement msc Wy This task will be created with administrative privileges The Print Management console will appear Expand the tree on the left to Ports em Print Management Custom Filters 4 a J Print Servers 4 E 32WIN7 local File Action View Help es al I fes Print Management Name gt sj Drivers H gt 5 Custom Filters gt gy Forms gt g Print 3j Print Servers 8 Ports b ma Deployed Print
11. ID CARD PRINTER EE SKYWAYS M C EL AIRPORT PERSONNEL p CLAUDIA Ef MICHAELS gt AIRPORT PERSONNEL 61 D oc 1407 Issue 1 02 CONTENTS Safety INSTrUCIONS ERE E DEL LII LET 3 Printer installato ata add 4 MTS ANG claro EI ated e o E E E E S I E 4 IMPORTANT do not connect USB Versaille iria 5 Pinter location require ment nro daro a aeaea aeria naea eras 5 mi89 9 1M Scola cKer celos EE DTE 6 Prepare Ine Cleaning Eo MERE EDT 6 A EE E 7 Connect INE DOWER SUDDIY MENO E DES 7 Load the Driver GDI tO YOU PO e 8 greges gro TOSETMGINGL P 8 Ethernet installation on Windows XP and Server 2008 cccccceeseeeecseeeeeeeeeeeeeeeeeeseeeeeeesaaeeees 9 Ethernet installation on Vista Windows 7 cccccsecceccseseeeeeeeeeeseeeeeeseeseeeseaeeeeesegeeeeseeeeessaeeeneas 10 Using your ID Card DEDE uiia iac ada 12 FIC A E A E EE ASIE VE E EATE VEA EAE e citt AAT VA tata mi Mmi raf V SEE d 12 PICMUGISDIAY PANO PER TEE 13 See Tres 13 Mesue Soc 14 cleaning me FOU GES yo tC U uUu 15 NAS Le Arsen IE 15 do mr 15 melo 16 Mad SCI TSS aai TEE OL UEM eA 17 misteria Cc EE 17 Choosing the right dye film oO cc 18 Choosing the right Cards ER PET DEED 19 Gard Baits l c RENT E m TTE 19 A a P
12. Mag Verify Fail Press Retry or Cancel to The printer does not detect the RFID continue PCB Code 19 00 to 19 02 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avoid deterioration Code 21 00 to 20 01 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct power supply is output from the Power Supply Unit connected 1 Ribbon sticking to card 1 Ensure cards are not already used Then lower the printhead power settings Problem Dye film cutting during the print operation Image printing over the ends of the card 2 Adjust either the image start if cutting at beginning of film panel or the image end if cutting at rear of film panel Image is printed outside A used roll of dye film has been Fita new roll of film the colour panels Puts a fitted coloured band across one Take up spool wound too loosely end of card Remove loose film Areas of Dye film peeling Card has been used and has Use only brand new cards not ones off card Dark mosaic like overcoat layer on it which failed
13. RFID from the original printer supplier continue film tag cheaper clone supplies can cause Code 07 00 this problem Install a new roll of film Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem Check there is dye film installed if not install a roll of film No film detected please UPON ONG ep Aa od While advancing the dye film to the ar niue Correct starting position the primer CETT A reo install a Code 08 00 to 08 18 does not see the film advance Bowel Make sure your dye film gear is meshing with the film teeth Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it This could be genuine film but the incorrect type for your printer check with your supplier Unsupported film please load different film to continue Code 09 00 The printer has validated the dye film but the configuration of colors is unsupported ID Card Printer User Manual 99 ID Card Printer User Manual Solution Make sure you have the right film type fitted in your printer 2 Check that
14. ach option in the menu The following menu options will be displayed 1 of 6 Clean rollers 2 of 6 Test card 3 of 6 Info 4 of 6 Hand feed 5 of 6 Mag self test 6 of 6 Reset printer Options 1 to 6 are explained on page 15 ID Card Printer User Manual 14 Clean rollers Test Card Info Clean rollers Test Card Info ID Card Printer User Manual Clean rollers I MPORTANT To prevent the cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film For detailed instructions on how to clean your printer please turn to pages 21 to 24 Test card Having selected this option you will be asked to confirm that you wish to print a test card If you select Yes the printer will feed a card from the hopper and print an internally generated test image on it Info this option provides you with information about the printer Clean rollers Test Card Info Step through each option using the right most arrow button Info Dye film info Firmware info Cards printed Info Dye Firmware info Cards printed Firmware info Cards printed Serial number IP address MAC address Serial number IP address MAC address Serial numbe IP address MAC address IP address MAC address CPLD info film info x Dye film info ex Firmware info
15. e adequate measures ID Card Printer User Manual PRINTER INSTALLATION l Welcome Thank you for choosing this I D Card Printer Before setting up your printer using the Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 ID Card Printer 2 Hopper and Stacker 3 USB Cable 2m Do not connect 4 Power Adaptor amp Leads 5 Driver CD ROM 6 Cleaning Cards 2 T cards ID Card Printer User Manual 4 ID Card Printer User Manual I MPORTANT do not connect USB vet It is important to install the printer s Driver CDROM first before connecting the USB cable between your PC and ID Card Printer Printer location requirements Normal office environment with A properly grounded power supply Ambient temperature 10 to 300C 50 to 860F Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative humidity 20 7096 Sufficient space for Opening the top cover cable access at the rear ID Card Printer User Manual 5 ie ET ID Card Printer User Manual Hopper amp Stacker Prepare the cleaning roller Open printer then A Pull out the unused cleaning roller B Peel off white protective layer carefully to reveal tacky surface
16. e magnetic stripe and print an internally generated test image on it NOTE if your printer does NOT have a magnetic encoder fitted it will be unable to conduct this test and will instead display the message Mag not fitted Reset printer Reset printer will force the printer to re initialise the same effect would be seen if the printer s DC Power cable were removed and re fitted ID Card Printer User Manual 17 ID Card Printer User Manual 300YMCKO dye film is generally the appropriate choice for colour printing with both single sided and double sided duplex printers 250YMCKOK dye film for duplex models only is more economic when printing in colour on the front side and black on the rear 1000K amp 600KO dye film where cost is critical monochrome printing is a fraction of the cost of colour printing The table below is a guide to selecting the best dye film to use for any intended application E Single sided S amp Duplex Colour 1 side only 300 printing on 1 side only YMCKO 300YMCKO Monochrome Black Red Blue Single sided Green 1000 printing on 1 side only Mire cad Gold Silver White Scratch Single sided Black Overcoat 600 printing on 1 side only ES 600KO Colour front amp T ella 250 printing on 2 sides YMCKOK 250YMCKOK Colour front amp 150 printing on 2 sides YMCKO 300YMCKO colour back Ribbon Panel Layout Key Y yellow M Ma
17. e then press the return key 2 Now follow the on screen instructions to install the Enduro printer Driver S EE A 3 On completion of installation connect your printer a E PE to the PC with either the USB cable or via Ethernet _ Please see below for instructions on loading the Ethernet uss X driver car A I nstalling to Ethernet Important IT networks can be diverse and complex therefore it is recommended that this procedure is carried out only by your Company s IT Personnel Note the printer s default IP address mode is Dynamic DHCP therefore when first connected to the network it will request an IP address from the network s DHCP server and will use the address provided by the server If your network cannot provide a dynamic address the printer will automatically revert to a default static address of IP Address 192 168 102 254 Subnet mask 255 255 0 0 Default Gateway 192 168 101 1 If these static address settings do not suit your network s requirements they can be changed by using the ID Card Printer Support Utility Before commencing with the installation Ensure the Printer is connected to a Network connector and switched ON 2 When the printer initialises it will detect the network connection To find out the IP address use the printer s menu system goto Info then IP address as shown on pg15 The printer will display its IP address e
18. e so order a cleaning kit see the Cleaning Supplies box on the next page e Aclean printer produces better quality cards as dust and dirt are not present when the card is being printed A clean printer is much less likely to require factory maintenance and the print head in your printer will last for many years of normal use Remember particles of dirt can damage the printhead A clean printer produces better quality magnetic encoding THE CLEANING SYSTEM There are three main parts to your printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This should be used each time you replace your dye film every 250 to 300 prints If you print only a few cards a day we recommend that you clean the printer more often Clean your PVC cards using the Cleaning Roller There is a disposable Cleaning Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC cards This will prolong the life of the printhead and will help maintain image quality It should be replaced every time you replace your dye film A replacement Cleaning Roller is supplied free with every new roll of dye film Clean the printhead using the Cleaning Pen There is also a Cleaning Pen which is used to clean the printhead We recommend you use this if any lines are seen on printed cards To clean your printer follow the three main steps below
19. ers tia Deployed Pri gt ployed Printers Select Standard TCP IP Port then click New Port Click on Actions then Add Port Printer Ports da Add Port Available port types CX 330N Port Local Port The New Port wizard will begin Click Next standard Ti Enter the printer s IP Address IMPORTANT DO NOT SKIP THIS STEP Enter the Printer Name or IP address and a port name for the desired device By default the Port Name will be the IP address Insert IP before the IP address Printer Name or IP Address 192 168 0321 Click Next Port Name O 192 168 0 321 IP_192 168 0 321 ID Card Printer User Manual 10 ID Card Printer User Manual The wizard will now attempt to 9 ing cercada pu nin Windows will automatically move to the next page when the detection is done Please wait for the next screen Choose Generic Network Card as the Device Type Then click Next Add Standard TCP IP Printer Port Wizard Finally click Finish Additional port information required UN Add Standard TCP IP Printer Port Wizard The device could nct be idertfied i EM Completing the Add Standard TCP IP Printer Port Wizard The device is nct found on the network Be sure that I You have selected a port with the following characteristics 1 The device is turned on 2 The network is connected 3 The device is property configured N
20. g 192 168 102 110 make a note of the IP address ID Card Printer User Manual 8 ID Card Printer User Manual Ethernet installation on Windows XP and Server 2003 1 Go Go to Start gt gt Printers and Faxes gt gt File gt gt Server Properties 2 Goto the Ports tab and click on Add Port 3 Select Standard TCP IP Port then click on New Port 4 Follow the Printer Port Wizard Enter the IP Address of the printer noted from the display panel via the menu system Non Vista The Port Name will be entered automatically after you have entered the IP address e g IP 192 168 102 254 Caution Do not change this name Vista The Port Name will be entered as the IP address e g 192 168 102 254 so add P to this e g IP 192 168 102 254 When prompted to select the Device Type select Standard Generic Network Card i Load the driver CD ROM into the user s PC If the CD does not run automatically click the start button then click on run Type D autorun where D is the drive letter for your CD drive then press the Return key The driver CD Splash Screen will appear Select your printer model Rio Pro Select the I nstall Software option Then select the I nstall Driver option The Driver installation will begin and the Driver installation window will open Ensure that the Install driver
21. genta C cyan K resin O overcoat No Colour ID Card Printer User Manual 18 ID Card Printer User Manual Card material Not all white plastic cards are the same For best image quality always use high quality video grade PVC cards Pure PVC card stock or laminated PVC polyester cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and smart card applications your dealer should provide the appropriate type for direct to card printing For good consistent results stick to a single variety of good quality cards such as those available from your ID Card Printer s supplier Card size e CR80 Standard 3 375 x 2 125 86 5 mm wide x 53 98mm high e CR79 3 03 x 2 051 83 90 mm wide x 51 0 mm high Card thickness e Minimum 0 015 0 38mm e Standard 0 030 0 76mm e Maximum 0 063 1 60mm To obtain good quality prints the card must be Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the surface Free from burrs at the edge of the card Completely flat 85 6 mm 3 375 inches This ID Card Printer offers high quality edge 1016 pixels to edge full bleed printing Printable area of the card 53 96 mm Dye cut PVC cards typically have an edge 2 125 inches roll off bevel which can result in a fine 642 pixels white line around the edge of full bleed pr
22. hat you clean the print head each time you replace the dye film e Take the cleaning pen from your cleaning kit e Open the printer and carefully rub the pen several times along the complete length of the print head ID Card Printer User Manual 25 ID Card Printer User Manual For users with a single sided ID Card Printer a double sided upgrade kit can be purchased from your ID Card Printer s With this simple drop in kit you can change your single sided printer into a double sided printer and be printing double sided duplex cards in seconds A doc e Y STEP 1 Connect Power Unit to Mains supply STEP 2 Plug Supply Lead into Printer STEP 3 Open the lid and remove any dye film that may have been previously installed this can be used again after the upgrade has been completed STEP 4 Load the special dye film supplied with the Upgrade Kit STEP 5 Close the lid The display now shows Duo Start duplex printing ID Card Printer User Manual 26 ID Card Printer User Manual Product Code Description Dye film e 300YMCKO YMCKO 5 panel dye film 300 images e 250YMCKOK YMCKOK 6 panel dye film 250 images e 600KO KO 2 panel black resin dye film 600 images e 1000K Monochrome black resin 1000 images Various monochrome colors available 2 digit supplier code Product Code Description Cleaning Kit e 3633 0053 Contains 10 cleaning cards and 1 pen
23. inted cards When setting up your card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54mm ID Card Printer User Manual 19 ID Card Printer User Manual Using Magnetic stripe cards If you have a printer fitted with the optional magnetic encoding module you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe card The magnetic encoding module can encode HiCo and LoCo type magnetic stripe cards HoloPatch When loading magnetic stripe cards make sure the stripe is on the left and underneath when viewing from the front of the printer Refer to your PC Badge printing application for instri how to print and encode a magnetic stripe card Using self adhesive cards We recommend only self adhesive cards supplied by Ultra Electronics via your ID Card Printer supplier There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer These problems range from poor image quality failure to feed from the card hopper dye film being cut and cards getting jammed in the roller mechanism ID Card Printer User Manual 20 ID Card Printer User Manual To access the printer driver settings in Windows 2000 and XP amp Y rf Y tart 1 On the PC go to Start 1 Right
24. mouse click on the ID Card ig Stari then Printers and Faxes Printer s driver and select the Printing Preferences option To access the printer driver settings in Windows Vista rf Y rf Y rf Y 1 On the PC go to the 2 Select Printers 3 Right mouse click on Windows logo then the ID Card Printer s Control Panel driver and select the Printing Preferences option Printing Preferences Understanding each individual driver setting Magnetic Encoding SavelRestore E Printer Card Front CardBack Advanced The printer driver contains a built in help file in HTML format this file gives an excellent clear explanation of each driver setting Modet Duplex Printing SS Both Sides To view the driver s help file go to the printer WE preferences as described above and click on the Help po A x 3 button in any of the tabs Xx Y 1016 x 842 Pixels 3 375 x 2 125 Inches 85 6 x 54 mm ID Card Printer User Manual 21 ID Card Printer User Manual CLEANING IS IMPORTANT e Printer care is an important factor of your printer s good operation and longevity down time y e Maintaining a regular cleaning routine will give you optimum print quality and prevent e We recommend that you clean the rollers and print head each time you fit a new roll of dye film CLEANI NG IS EASY AND I NEXPENSI VE If you have not already don
25. not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved The HoloKote feature is protected by US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Vista are trademarks of Microsoft Corporation Copyright 2011 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not attempt to service the printer yourself There are no user serviceable parts inside In the event of malfunction refer servicing to your printer s supplier This product is only to be used with the Power Source supplied at point of purchase Take care not to spill any liquid on the printer Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 16 Amp circuit breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Gebaudeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the printer avoid touching the thermal printing edge of the thermal print head Any grease and contamination will shorten its life
26. o 4 The address on the previous page is correct RAW Pert 9100 Kf you think the address is not correct clack Back to return to the previous page Then correct the 192168032 address and perform another search on the network H you are sure the address is correct select the device type below IP 192168 0 321 Device Type Generic Network Card G Standard IEA k Ca C Custom bnc Install the latest version of the UltraDriver for your printer model Follow the on screen instructions during the installation Te complete this wizard click Finish IMPORTANT DO NOT SKIP THIS STEP After you have completed the driver installation in the previous step Go to the Devices and Printers folder right click on the printer you have just installed Select Printer Properties Click the Ports tab Un tick the Enable bidirectional support option General Sharing Pots Advanced Color Management Security 2 Magicard Rio Pro 14 Print to the following port s Documents will print to the first free checked port See what s printing Set as default printer Port Description Printer 2 E COM3 Serial Port F COMM Serial Port 7 FILE Print to File 7 US8001 Virtual printer port for V IP 192 Standard TCP IP Port Magicard Rio Pro r 3 1P_192 Standard TCP IP Port PPC ID 3100 XPSPort Local Port Microsoft XPS Document Writer mE
27. t encode Card incorrectly oriented when fed into printer Driver selections are incorrect for encoding Incorrect or defective cards ID Card Printer User Manual 32 Solution 1 Clean all rollers See page 20 of this document 1 Ensure cards are kept clean and protected from dust amp debris 2 Replace cards with clean ones and do not handle print surface 3 Replace cards 4 In the driver reduce printhead power setting or determine which end of card is cutting the film amp adjust image start or end position accordingly in the driver 1 Check print path is clear 2 Contact your supplier s Technical Support department for advice on clearing the platen 1 Ensure the driver is not set to white border 2 Ensure page size 86 9mm x 54mm with margins at O in badging application 3 Adjust settings in driver 1 Contact your supplier s Technical Support department for advice on printhead cleaning or replacement Solution Clean all rollers are clean See page 20 of this document Ensure the correct cards Hi Co or Lo Co are being l Position card with the stripe underneath and to the left when inserting into printer Check the Printer driver settings are correct Ensure the correct cards Hi Co or Lo Co are being used Problem Slow Information download from computer to printer No information download between PC and Printer but printer can print internal test cards
28. to print fully image Cards printed incorrectly 1 Failure to re set driver settings Set correct the driver settings for after switching between 2 Aused roll of dye film has been Colour Format YMCK and black film fitted 2 Replace dye film with a new roll ID Card Printer User Manual Jim x ID Card Printer User Manual Problem Probable Cause Mis registration of Colours 1 Cardis slipping due to dirty rollers Ghosting on Photographs etc Dust and debris on surface of the card white ovals 2 Contaminated with oily deposits darker blotches 3 Card surface uneven White patches Small Areas of Wrong Colour 1 Small areas where 1 or more colour layers have been missed from the image Slight cutting of dye film due to Printhead density set too high Jagged scratches Dark or lighter vertical lines on card always in the same place Card striking something during the print process Card not running smoothly along the platen runway Vertical white line down one or both ends of card Incorrect driver setting Image page size incorrect Incorrect image start or end position settings Printhead has damaged heating elements White line along length of all cards always in the same place Problem Magnetic Encoding results are inconsistent Probable Cause Card slipping when moving over the recording head Incorrect cards fitted HI Co Lo Co Cards do no
29. v2 02 Back Cards printed 25 Back Serial number 49C1234 Back IP address 192 168 102 254 Back MAC address 00 16 28 99 af 9 Back CPLD info V1 03 Back Use the Back button to return to a previous menu ID Card Printer User Manual 15 ID Card Printer User Manual Hand feed This feature enables you to select whether cards should be fed into the printer from the Card hopper at the rear of the printer or by hand one at a time from the front of the printer There are 2 settings e OFF This is the default setting Cards will be fed automatically from the carrd hopper ON At the start of each print the printer will request you to feed a card through the card feed slot in the front of the printer Note Cards will not be fed from the card hopper Use the arrow keys to toggle the mode between ON and OFF When Hand Feed mode is set to ON the printer will prompt you when it is time to place a card through the card feed slot in the front of the printer Once the desired mode is selected press the Save button ID Card Printer User Manual 16 ID Card Printer User Manual Mag self test Mag self test select Yes on this option if you wish to verify the magnetic operation of the printer You will be asked to confirm that you wish to encode and print a test card If you select Yes the printer will feed a card from the hopper encode th
30. your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it can bypass the driver settings and can produce this error essoge Probable Cause Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 1 Make sure you are using genuine film from the original printer supplier Can t find panel Please cheaper clone supplies can cause check film and printer The printer cannot find the requested this problem mechanism or press color panel within 8 panels of its 2 Make sure your dye film gear is cancel to clear print job starting point meshing with the film teeth Code 11 00 to 11 02 3 Make sure you have the correct power supply plugged into the printer 4 Try installing a new roll of ribbon HFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon Print Head Error switch Turn off the power then make sure printer off and reconnect Baad cible le motreonaci the printhead cable is connected print head cone ei y 2 Check to make sure the correct power Code 13 00 supply is connected The printer detects that the print
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