Alcatel-Lucent OmniPCX Enterprise Communication Server
Contents
1. 25 Transferring a call 27 Casual conference Lv To transfer your call to another number During a 3 way conference you can add up to three additional participants 3 A you are in a 3 way Q CS your correspondent wW during a no of the 2nd number conversation terminal required If the number receiving the transfer answers display the number of Q participants in the conference Transfer as h d concerned and system configuration 2 8 Placing a call on hold hold KA Transfer between two outside calls is not generally possible depends on country Exclusive hold During a conversation you wish to place the call on hold and recover it later on the same telephone Three way conference with internal and or external correspondents p 2 6 conference John O25 gt your call is placed on hold During a conversation a second call is on hold during a press the key for conversation the line that is lit up A Call in progress John 0215 J Conference Q Recover the call on hold during a cancel conference and return to first correspondent key for the line during a whose light is conversation os ap After the conference to leave your two correspondents talking together hang up During a conversation 29 _ Placing an outside call on hold parking KA gt Park retrieve call You can place an outside call on hold and recover the call on another telephone John u52. Duerflow if busy for immediate forwarding when your line is busy oe de a Quflw to associate Q L i for forwarding when you do not answer Deact ouflow assoc to cancel the forwarding to associate function not answer or if you are busy 23 6 15 Modify the associated number The associated number can be a phone set number the voice mail number or the pager number eo Se amp Do acceptance of the programming is displayed m AE o A De g 4 ia enter your enter the new personal associated password number 6 16 The Tandem configuration Bz This configuration lets you group two sets under a single call number Your set is then the main set and the second set usually a DECT set is the secondary set Each set has its own directory number but the tandem number is that of the main set When you receive a call the two sets ring simultaneously When one of the sets answers the other set stops ringing When all the lines of the main set are busy the secondary DECT set does not ring The secondary set can still be called by its own number but in this case the tandem function will no longer be taken into account Most of the functions are common to the two sets for example forwarding meet me reminder the various messages etc while others are specific to each set for example individual directory last number redial out of service set padlock etc For more information regarding this configuration
3. You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group _ gt Group call pick up a amp NO EE G wy TODI 6 If the telephone ringing is not in your pick up group E Individual call a Settinas Q Services Q Consultation Q as Pick UP Call pick up LOK Set call Pick up Q number of telephone ringing The system can be configured to prevent call pick up on certain telephones Sharing EK 34 Hunting groups 35 Calling an internal correspondent on his her pager KA Hunting group call The number called does not answer and you know that the person called has a pager Certain numbers can form a hunting group and can be called by dialling the group number your correspondent does not reply lt B up paging Group No programmed key Temporary exit from your hunting group C 60 out of hunting sroup A EDO paging in progress is displayed E Your correspondent can answer from any telephone in the system m AE Additional services Out hunting arp Q your group number 3 6 Answering a call on your pager KA C Paging answer Return into your group E 60 into hunting group A Settings bb Q Services Q Consultation Q as A call on your pager can be answered from any telephone within the system prm gt A 6 as RA Additional
4. contact the person in charge of your installation Guarantee and clauses Independently of the legal warranty that covers this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products To avoid accidentally damaging the set telephone line connector make sure you position the cord correctly in the compartment intended for this purpose The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit 24 Declaration of compliance
5. A Park the call ok as during a conversation enter the number of the telephone on which you want to resume the conversation Your correspondent is parked and hears the hold melody To recover the parked call Park retrieve call a Emo as j 7 Call Pick uP Q Park retrieve Q Consultation Q If the NEA call is not recovered within a preset time default value 1 min 30 it is transferred to the operator 2 10 _ Intrusion into an internal conversation KA Your correspondent s line is busy If the number is not protected and if authorised you can intrude into the call I Xo Protection against intrusion CD Intrusion a EmO ww 7 Protection Additional services Q Intrusion Protect fox Q twice enter the number E Protection is cancelled when you hang up 2 11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine John 025 O A Send DTMF Q wWw during a to activate conversation The function is automatically cancelled when you hang up J 2 12 Mute so that your correspondent cannot hear you You can hear your correspondent but he she cannot hear you John 02 15 J QO during a conversation the key lights up disable microphone QO the key is no longer lit resume the conversation During a conversation KK 213 Adjust audio
6. EC countries we Alcatel Lucent Enterprise declare that the Alcatel Lucent IP Touch 4008 4018 and 4019 Digital Phone products comply with the essential demands of Directive 1999 5 CE of the European Parliament and Council A copy of the original of this declaration of compliance can be obtained from your installer Information relative to the environment This symbol indicates that at the end of its life this product should be subject to special collection and disposal in member countries of the European Union as well as in Norway and Switzerland By ensuring this product is disposed of correctly you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Alcatel Lucent Enterprise in keeping with its policy of constant product improvement for the customer reserves the right to modify product specifications without prior notice Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2007 Alcatel Lucent All rights reserved MU 19008BSAB E800
7. Alcatel Lucent OmniPCX Enterprise Communication Server Alcatel Lucent IP Touch 4018 Phone Alcatel Lucent IP Touch 4008 Phone Alcatel Lucent 4019 Digital Phone User manual D Introduction Thank you for choosing a telephone from the Alcaltel Lucent IP Touch 4008 40 18 4019 Digital Phone range manufactured by Alcatel Lucent Your terminal has a new ergonomic layout for more effective communication i How to use this guide gg Rae DE o o Lift the receiver Line key Hang up Specific key on numeric keypad Numeric keypad Partial view of display Means that the function is subject to programming If necessary contact your installer Means that the function can be accessed by pressing a programmed key see Programming the programmable keys Adjustment reduce SD Fixed key Adjustment increase ri MENU key Rice Voice mail access key Move the navigation key up or down To go back one level press and release or to return to the welcome page press and hold during a conversation can be used to access the different pages Menu Perso etc and to return to the telephone screens These symbols can be supplemented by small icons or text Contents Getting to know your telephone ee cece cece cereceeece Using your telephone 1 1 eee e eee c eee cece eet e eet eeeennes WAM Makine asa renerrien gene servis seco sashes Sadat anew aes HAN RANE NORS EAEAN L2 R
8. EREE bass id Aes ade EA EEEE DEEE se 2 12 Mute so that your correspondent cannot hear you 6 eee eee eee era 2 13 Adjust audio VOlUMG ss sarc sec iieacd sages seaeaew need elses rA 2 14 Recording the current conversation irar pae cece een eee eee ka 2 15 SignallitmaliGious iCall essaiar doe and RTR Shavings sis ceiecade sire ds EEEE at ecko ds oS ae Ree SS Se ES OS Sw ew aS Oe 3 1 Answering the generall belli ss 5 26 scones mebekens seu DERRE SE se ana Sin es 3 2 Mariager secretary ARENDE aes ta sofie EAEE BARA EER oobi gig RARE 33 Salli piek upu renien ae Aer RE ENE ETEA EE ESENTE sed SA H nting GROUPS 5 6 4 sc d cthanatis wei ne A ERER S RESER EEA AEE 3 5 Calling an internal correspondent on his her pager 000 e cece cece 3 6 Answeringia callion your pagel sas siesta erste woe abe oid bias FeSO Ea wns 3 7 Calling a correspondent on his her loudspeaker 0 0 e cece eee eee ee eee 3 8 Sending a written message to an internal correspondent 0000e eee ee 3 9 Send a voice Message cOpy 250015 sre5 ver beer sense a bre visas Rasa Hee seedings See meas 3 10 Sending a recorded message to a number a distribution list 200 Keep in touch 55 06 seis s has see dint Sede ser eee eda SOE ee 4 1 Diverting calls to another number immediate diversion 000000005 4 2 Diverting your calls to your voice message service 00 0 0 e eee eee eens 4 3 When you retu
9. e user Set Locking function code by default 0000 64 Modify the password for your voice mailbox o g A personal code Q Genrl admin Q fy password Q Coe DO new code 4 digits CS As long as your voice mailbox has not been initialized personal code is 0000 Programming your telephone Activate deactivate discreet ring mode 65 Configuring the telephone ringer A Ring without beep Q 1 beep before ring Q Af D uy 3 beer before rina Q Q apply your choice Choose the tune A Internal call Q External call Q hd j l select the type of call to which the ringing is to be associated your telephone rings Oo A A Se Adjusting the ringer volume Adjust ringer volume while a call arrives L Select the melody apply your choice 6 6 Adjusting screen brightness of your choice 16 tunes Adjusting the ringer volume Vw A 22 o w Select the volume of apply your choice A OK your choice e j 12 level Adjusting screen Activate disable meeting mode progressive ringing brightness 6 7 Selecting language a Normal ringing amp Silent mode E Q i A QF p o o apply your choice Ee f Select the language apply your choice of your choice 21 Programming your telephone 68 Programming your personal directory 6 10 Programming an appointment reminder You can define the time of a temporary reminder one in 24 hours or a pe
10. eceiving ical 2 are dne dasa tats henke anna bee bin Mandl Suitland wile er Rn EN 1 3 Using the telephone in Hands free mode s ssssrererrerer ere rer rer er rr reser ra 1 4 Activating the loudspeaker during a conversation receiver lifted 1 5 Make a call using the personal phone book brbalsl eb b n se cence eens I6 Redialli g sss sms msar SARAS NRA 1 7 Make a call back request to a busy number 0 0 cece eee ence eee 1 8 Answering an internal call in intercom mode 0 00 rer rss er erat During a conversation 0 e cece cece eee e cent eee teeecetes 2 1 Making a second call during a conversation ss ses sees esse ee es 2 2 Answering a second call during a conversation 0c e cece cece eee eee 2 3 Barring the reception of a new call during communication 00 00000 ee 2 4 Switching between calls Broker call 0 0 eee e eee se sense nee er 2 07 Transierning a Call ariera e ERRETA EREET My aae ase apd a ah ddan EDERRETAN EN 2 6 Three way conference with internal and or external correspondents conference 27 Casual conference i secss sl deres teks beaker aoe eRe eas RMN ee eS 2 87 iPlacing a all on Hiald HOld iape EEE Rea Gao EERE EE plage ase DENE 2 9 Placing anioutside call on hold parking ros cccee eds eins ce meses em senders ees 2 10 Intrusion into an internal conversation 6 00 c cece eects 2111 Sending DTME SIENAS pinea T
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12. er sides ane wae UM ve p 21 6 8 Programming your personal directory 06 ccc cece cece e EENE p 22 6 9 Programming the programmable keys 00 cece cece a EREEREER p 22 6 10 Programming an appointment reminder 00000 c cece eee eee p 22 6 11 Identify the terminal you are ON komssmsnsdopessoee cece cece eee eee eee p 22 612 Lock unloek your telephones a oie ses Gaiden bese nee sora sarees alger nr p 22 6 13 Callthe associated Set inorena a IN Era odie asta NEG He ERNE fost p 23 6 14 Forward your calls to the associated number 0 00 c eee eee eee ee p 23 615 Modify the associated numbER s 330s b5 c ses siya sj resa eder ee ee le p 23 6 16 The Tandemconfiguration 5 0 adrenalin halt deals Hanen Pio p 23 Guarantee and clauses ccc cece cece eet ee ence eeees p 24 Getting to know your telephone Handset Alphanumeric keypad Alcatel Lucent touch Alcatel Lucent IP Touch 4018 Phone Audio keys E Hang up key to terminate a call Hands free Loudspeaker Key to make or answer a call without lifting the receiver IP Touch 4008 4018 Phone amp e lit in hands free mode or headset mode short press a flashing in loudspeaker mode long press Intercom Mute key O e During a conversation press this key so that your correspondent can no longer hear you D e Terminal idle press this key to answer calls automatically without picking up the
13. ing a second call during a conversation i the first call is on hold SS line key for which EN gt E ote John 021 AG Send DTMF ox icon is flashing To return to your first caller and end the conversation in progress during a number of conversation second correspondent ienn 0215 NY a lt D uA we the first call is on hold during a key Torhe line conversation whose light is flashing Other methods for calling a second correspondent Call back n the last 10 snumberdialled long press 23 Barring the reception of a new call during communication A Calling from your personal directory PersSpDial During communication you do not want to be called by another caller lt programmed line key Forbid camp on Allow camp on Q To cancel your second call and recover the first to bar or authorize new calls during communication John 0245 gt during a key for the line J 24 Switching between calls Broker call conversation whose light is flashing During a conversation a second call is on hold To accept the second call ie yog make an error hang up your telephone will ring and you will recover your first E o aa eE placedionitiokd light flashes J 22 Answering a second call during a conversation A second correspondent is trying to call you John o5 Padlocked 2 during a name or no of the caller light flashes conversation displayed for 3 seconds During a conversation
14. ltation Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call Dont disturb Lock Q Do not disturb Q 5 Managing your charges 5 1 Charging your calls directly to business accounts KA You can charge the cost of your outside calls to business account numbers A settines Q Q Consultation Q iti i i Business account N oe Additional services Q marie g DG number of number required business account Finding out the cost of an outside call made for an internal user from 5 2 our terminal Consultation amp Charging callbacks ww informations 6 Programming your telephone 6 1 Initializing your voice mailbox enter your personal code then record your name according to voice guide instructions light flashes J 62 Customising your voice greeting You can replace the greeting message by a personal message 3 O Uoice mail Q eS i DO h d personal code Greeting message ok Perso greeting ok Perso options Q Normal prompt Q Perso greeting OK End Q to return to the default recording end of recording message o apply re record a message replay message 20 6 3 __Modify the password for your phone set A oO OB OO OG OK OM OK De OK old code new code enter new 4 digits 4 digits password again to confirm This code acts as a password controlling access to programming functions and th
15. maniac Chinew Res sades eg E Femte forward You wish to receive your calls in your present location Use the Follow me function personal code A O Em amp consultating messages N diversion is acknowledged number receiving diversion Keep in touch J 45 Cancelling all diversions 48 Leaving a recorded message for internal callers A Forward Q Deactivate Forward Q uy twice You can leave a message on your terminal which will be displayed on the screen of the terminal calling you a Gun as J 46 _Diverting calls when your line is busy divert if busy A Predefined messagg Q Msa to complete Q ww select a predefined select a predefined twice complete your message message to message So complete A oo g ON as twice number J 4 9 Consulting written messages receiving gt Forward on busy diversion The light indicates that messages have been received diversion is acknowledged GS a Files mess ase OK CE Malinois i display name of sender with JP 47 Donot disturb A isplay wi date time and ranking of message l w gt Oo not disturb onoff Read the You can make your terminal temporarily unavailable for all calls message After consulting the message you can a 6 o e O Her vemne Q call back sender of message diversion is acknowledged an Text answer Q forward a message to the message originator personal code E terminate consu
16. receiver To adjust the loudspeaker or handset volume up or down Function keys Messaging key to access various mail services If the key flashes orange a new voice message a new text message or a call back request has been received Redial key e To access the Redial function short press e Call back on the last 8 number dialled long press Navigation Up down navigator used to navigate around the home page through the menus or in a text zone Whoam when entering characters j The home page consists of E e Information on the status of the set set locked call forward etc e Date and time e Set programming and configuration functions Settings i Functions accessible set in idle position Features accessible in conversation Calling a second person during a conversa Identify the terminal you are on Enquiry tior Lock Lock unlock your telephone Send DTMF Sending DTMF signals Divert your calls to another number imme Forward diate forwarding forward to voice mail Record Recording the current conversation forward to bleeper Configure the set personal assistant display Barring the reception of a new call during ring tone voice mail etc Settings communication Forbid camp on Accessing recent calls made and unanswered Events external calls illlik Other features can be accessed depending on the configuration of the system Q OK key used to valida
17. rmanent reminder every day at the same time GQ or Soo Program a temporary reminder call Press and Enter the number a fox fox Consultation fox release Ww A Settinas Q Phone Q Directory program Q w E p p Repointment Q CS a DG twice enter time of SO appointment Go g a Ss OOG At the programmed time your telephone rings select an empty Modify the associated number enter the number entry in the Q directory E 69 Programming the programmable keys If you are in conversation the display flashes and an audio tone is generated After three calls without reply a temporary request is cancelled but a permanent request amp remains in memory If your calls are diverted to another terminal the diversion is not applied to the reminder call e as 6 11 Identify the terminal you are on f o press a key to a Whoaml Q program Ly 62 Lock unlock your telephone a Coe your telephone is Q locked unlocked g enter your personal password 22 Programming your telephone J 6 13 Call the associated set The number of another set can be associated with your set number see Modify the associated number To call it a o Ge G 9 O start the call 6 14 Forward your calls to the associated number If you have previously defined an associated number you can forward your calls to this number A oG Duflow buss no rel for forwarding if you do
18. rn consult recorded messages 0 0 e eee ee cence eens 4 4 Forwarding your calls from the receiving terminal Follow me 005 45 Cancelling all diversi ns average wie GBR Sosa verde Shea REAA 4 6 Diverting calls when your line is busy divert if busy 0 sees rr eee BY Donat Mut ain ernie orn RARE PaE E FORE Rk daa Rae NRE HARE 4 8 Leaving a recorded message for internal callers 0 0 rr rr ere rr eee 4 9 Consulting written Messagesis c sic nasata sele see desea snes Roda ere Managing your charges cece cece cece cece eee eeeeceees 5 1 Charging your calls directly to business accounts 00 eee cece eee eee eee 5 2 Finding out the cost of an outside call made for an internal user from your terminal Programming your telephone 00 c cece cece ere eeereece p 20 Gull Initializing your VOICE Mal bok lt i caso rE e sis vw ws apnea BCAA ARA aio a dealer tins NA p 20 6 2 Customising your voice greeting 2 eaaa Eo nee dok bor KSR EEEE RARA EA p 20 6 3 Modify the password for your phone S tzer sre 0 cc cece cece cence eee eee p 20 6 4 Modify the password for your voice mailbox 0 0600 rer rr ers rena p 20 6 5 Configuring the telephone im gett ss 5 ese erii eiaa geal ood onan REEE EA p 21 66 Adjusting screen brightness serrar ssd ciel dtards E ks pd caval EE T ers p 21 6 7 Selecting lA GUA Se 5 55 va msn n dns RE RT Ad NR OR ak
19. services In hunting ore ee QO Consultation Q your group number C your group Re onging to a group does not affect the management of direct calls A specific number telephone within a group can always be called by using its own number Sharing J 37 __ Calling a correspondent on his her loudspeaker KA 39 Send a voice message copy Your internal correspondent does not answer If authorised you can remotely activate your correspondent s phone BAS z new voice message Q Toye A display omber onne and old your correspondent does lsfannounce Q i Crt not reply w personal code l gt E amp 6 LTA you are connected to the loudspeaker on your correspondent s phone if he she has the hands free function KK 3 8 Sending a written message to an internal correspondent ESERIES ian end of enter the A o recording destination voicemail number number to be fa A called Mnemonic Q Send OK wy w Predefined message spell the addressee s name send message A no Ro amp Wu d 5 jx y 7 i Select the message to send be sent message Message to complete A Msa to complete Q A Q bh d N y 7 select the Complete the send message to message message complete Sharing ff 3 10 Sending a recorded message to a number a distribution list e leoo I eo personal code oni a h d i end of recording enter the destination voicemail number 9 e gt 8 o spell
20. te your choices and options while programming or configuring Q Back Exit key to return to previous menu short press or return to first screen long press N m Function keys and programmable keys i Guide key Use to obtain information on the pre programmed keys or to access the set programming or configuration Phone book key Access your personal directory D Pre programmed function keys and programmable key Lit when the function associated with the key is activated Using your telephone Call in progress F 11 Making a call John 2 q Press and release f gE aa oe SS Oe during a Or DO nd OG conversation dial directly lift the number hands free number the number receiver required IP Touch required During a conversation you can lift the receiver without terminating the call for your call 4008 4018 Phone only Activating the loudspeaker during a conversation receiver lifted lt John 025 14 Loudspeaker programmed line during a conversation key John 0215 q the loudspeaker key flashes during a activate loudspeaker conversation long press q the key is no longer lit deactivate loudspeaker long press J 12 Receiving a call amp press and release the loudspeaker key to switch to hands free mode light steady Ve nd lt I J 15 Make a call using the personal phone book lift the hands free IP press the key for receiver Touch 4008
21. the addressee s name options send message During the recording you can fox play back the message from the start Q listen to the end of the message Q stop recording momentarily End Q end of recording Options used to assign transmission options confidential urgent confirmation etc Keep in touch While listening to messages you can 4 1 Diverting calls to another number immediate diversion ok play back the message from the start The number can be your home portable or car phone voice message or an internal extension operator etc fox sten tothe end af the message 7 OO Forward Q Immediate Forward Q Q Pause while listening to the message twice number to be called Forward Q enter the voicemail number OS i ion i OK terminate consultation gt diversion is acknowledged After consulting the message you can directory number press programmed required 0 to 9 key oK play back the message from the start eS You can make calls but only the destination number can call you ET O err Call back OK call back sender of message Save Q save the message version i A Imm forward to um Q SER Q listen to message ok Send a copy of a message J 42 _Diverting your calls to your voice message service J 4 3 When you return consult recorded messages The light indicates that messages have been received 44 Forwarding your calls from the receiving terminal Follow me KA eee
22. the line that is lit 4018 Phone only up 2 A o 13 Using the telephone in Hands free mode IP Touch 4008 4018 Phone only DO Press and press the select te conici to start the call programmed key call release directly 0 to 9 To make an external call dial the outside line access code before dialling your correspondent s number 9 is the default code for an outside line adjust volume 9 levels For the operator dial 0 by default B Terminal idle you are in hands free mode Press and release Using your telephone 16 Redialling P 18 Answering an internal call in intercom mode IP Touch 4008 4018 Phone only Redialling the last number dialled redial You can answer without lifting the receiver When you receive an internal call your telephone rings and you are connected directly in hands free mode The screen shows the caller s identity To activate Terminal idle A last number redial QO corresponding led lights up Redial p key short press Callback on thelast 8inumber dialled amp S When your caller hangs up intercom mode remains active To deactivate Terminal idle amp o amp de Redial key QO the corresponding led goes out long press select the No in the start the call last ten issued J 17 Make a call back request to a busy number the number you are calling is A Fall back Q usy w X 4 During a conversation answer call displayed EK 21 Mak
23. volume During a call to adjust the volume level of the loudspeaker or receiver John O25 e during a Adjust audio volume conversation J 2 14 Recording the current conversation To record the conversation during communication a Record Q Q to start recording to stop the recording At the start or end of recording your correspondent hears a beep 215 Signal malicious calls This key lets you signal a malicious call If this call has Malicious OK an internal source it is signalled to the system by a E a special message 3 Sharing 3 1 Answering the general bell KA DD hist service call pick ue When the operator is absent outside calls to the operator are indicated by a general bell To answer A Settings Q Services Q Consultation Q LY g g Call Pick up Q Night call pick up Q EK 32 __Manager secretary filtering KA E gt Screened list System configuration allows manager secretary groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or secretary s telephone incoming calls are filtered by a chosen peron secretary etc 2 DPD Filter Filter secretary call programmed programmed key when there key key are several secretaries lt D same key to cancel Filtering is indicated on the manager s telephone by the icon corresponding to the filtering programmed key 33 Call pick up KA
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