User Manual PDF - Elo Touch Solutions
Contents
1. USER MANUAL Elo Touch Solutions 15 B Series Rev B All in One Touchcomputer 17 B Series Rev B All in One Touchcomputer SW602032 Rev C Copyright O 2014 Elo Touch Solutions Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of Elo Touch Solutions Inc Disclaimer The information in this document is subject to change without notice Elo Touch Solutions Inc and its Affiliates collectively Elo makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes Trademark Acknowledgments AccuTouch CarrollTouch Elo Elo logo Elo Touch Elo Touch Solutions Elo TouchSystems IntelliTouch iTouch SecureTouch TouchTools and VuPoint are trademarks of Elo and its Affiliates Windows is a trademark of Microsoft Corporation Table of Contents Node 5 Chapter 1 Go EE NE NE 6 WADACKING Your TOUCN COMPUTE spendcmedsnsussashlsancnscenaaivactaad2. D a OS R b ba aslank bfile pshare users U gt kb Apply 11 Select No if you see a warning window as below No Restore WIM files found Please insert DVD containing Restore WIM files ant the Press YES to continue Press NO to abort creation of Restore point 12 Once completed remove the recovery DVD from DVD drive and click Exit to reboot your system 13 Follow the on screen instructions to setup your system NOTE Alldata is deleted during the recovery process The user must back up files when necessary Elo Touch Solutions does not accept liability for lost data or software NOTE The end user must adhere to Microsoft s Licensing Agreement User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 27 of 47 CHAPTER OPTIONS AND UPGRADES Adding Optional Peripherals Upgrades When adding a peripheral upgrade complete installation and setup instructions are provided with the field installable kits The following peripherals are available for purchase separately as field installable kits Magnetic stripe reader MSR Rear facing customer display 2x20 VFD 0700L 7 Rear facing LCD customer display Rear facing LCD monitor mounting bracket Biometric fingerprint reader FPR USB wireless adapter 802 11 B G N Second hard disk drive HDD kit Second HDD SSD mounting bracket only 2GB DDR3 Memory SO DIMM 4GB DDR3 Memory SO DIMM External Elo Periph
3. be added by purchasing the second hard drive mounting kit This option provides extra data storage Part number E826525 Or you can purchase the secondary HDD SDD mounting bracket only kit if you would like to use your own drive Part number E778613 Second Memory Upgrade A second SO DIMM memory module can be added on the system This option provides extra memory for improved computing performance 2GB DDR3 Memory SO DIMM Kit 1333MHz Part number E527851 4GB DDR3 Memory SO DIMM Kit 1333MHz Part number E581416 Elo POS Demo Software POS demo software created by Elo Touch Solutions is located at the following directory User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 34 of 47 C EloTouchSolutions Demos User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 35 of 47 Safety CHAPTER SAFETY AND MAINTENANCE Important information regarding the proper setup and maintenance of your touchcomputer To reduce the risk of electric shock follow all safety notices and never open the touchcomputer case Turn off the product before cleaning refer to Care and Handling for proper cleaning methods Your touchcomputer is equipped with a 3 wire grounding power cord The power cord plug only fits into a grounded outlet Do not attempt to fit the plug into an outlet that has not been configured for this purpose Do not use a damaged power cord Only use the power cord that comes with
4. by the following standards This Information Technology Equipment ITE is required to have a CE Mark on the manufacturer s label which means that the equipment has been tested to the following Directives and Standards This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89 336 EEC indicated in European Standard EN 55022 Class B and the Low Voltage Directive 73 23 EEC as indicated in European Standard EN 60950 D General Information to all Users This equipment generates uses and can radiate radio frequency energy If not installed and used according to this manual the equipment may cause interference with radio and television communications There is however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the provided manufacturer s approved power cord c The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 If this equipment appears to cause interference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on b
5. for energy efficiency Your touchcomputer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance To conserve energy your computer is set to dim the display after 5 minutes of inactivity and enter the low power Sleep mode which shuts down the system after 30 minutes of inactivity We recommend that you leave this and other energy saving features active so that your touchcomputer will operate at its maximum energy efficiency You can wake the touchcomputer from Sleep mode by pressing the power button When considering additions to your business purchase products that have earned the ENERGY STAR for all your equipment needs which can save your money save energy and help protect the climate Visit http www energystar gov or http www energystar gov powermanagement for more information regarding the ENERGY STAR Program User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 5 of 47 CHAPTER SETUP This chapter discusses how to set up and test your touchcomputer For information on peripheral options refer to Chapter 3 Options and Upgrades Unpacking Your Touchcomputer Check that the following items are present and in good condition Power cable US Canada Power cable Europe Touchcomputer Quick Install Guide Drivers and User Manuals DVD Power Adapter Base Plate Cable Cover Locking Scre
6. not be thrown away casually EDEN User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 43 of 47 V For USA California Only This product contains a CR Coin Cell Lithium Battery which contains Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 44 of 47 CHAPTER WARRANTY INFORMATION Except as otherwise stated herein or in an order acknowledgment delivered to Buyer Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship With the exception of the negotiated warranty periods the warranty for the touchcomputer and components of the product is three 3 years Seller makes no warranty regarding the model life of components Seller s suppliers may at any time and from time to time make changes in the components delivered as Products or components Buyer shall notify Seller in writing promptly and in no case later than thirty 30 days after discovery of the failure of any Product to conform to the warranty set forth above shall describe in commercially reasonable detail in such notice the symptoms associated with such failure and shall provide to Seller the opportunity to inspect such Products as installed if possible The notice must be received by Seller during the Warranty Period for such product unless otherwise directed in writing by the Seller Within thirt
7. your Elo Touch Solutions touchcomputer Use of an unauthorized power cord might invalidate your warranty The slots located on the sides and top of the touchcomputer case are for ventilation Do not block or insert anything inside the ventilation slots It is important that your touchcomputer remains dry Do not pour liquid into or onto your touchcomputer If your touchcomputer becomes wet do not attempt to repair it yourself Contact Elo Customer Service for instructions User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 36 of 47 Care and Handling The following tips help keep your touchcomputer functioning at the optimal level To avoid risk of electric shock do not disassemble the power adapter or display unit cabinet The unit is not user serviceable Remember to unplug the display unit from the power outlet before cleaning Do not use alcohol methyl ethyl or isopropyl or any strong solvent Do not use thinner or benzene abrasive cleaners or compressed air To clean the display unit cabinet use a cloth lightly dampened with a mild detergent Avoid getting liquids inside your touchcomputer If liquid does get inside have a qualified service technician check it before you power it on again Do not wipe the screen with a cloth or sponge that could scratch the surface To clean the touchscreen use window or glass cleaner Put the cleaner on the rag and wipe the touchscreen Never apply the cleaner dir
8. 02032 Rev C Page 13 of 47 Regional and Language Options Regional Options Languages Advanced Standards and formats This option affects how some programs format numbers currencies dates and time Select an item to match ite preferences or click Customize to choose your ovn formats English United States Spanish Bolivia Spanish Chile Spanish Colombia Spanish Costa Rica Spanish Dominican Republic Spanish Ecuador Spanish El Salvador Spanish Guatemala Spanish Honduras Spanish Mexico Spanish Nicaragua Spanish Panama Spanish Paraguay Spanish Peru Spanish Puerta Rico Spanish Spain Spanish Uruguay Spanish Venezuela Swahili Swedish Swedish Finland Tatar Tswana Turkish Ukrainian Uzbek Cyrillic Uzbek Latin Welsh hosa Zula 7 Click Apply 8 Select your location from the drop down list in the Locations pane S 0 Tom and Principe Saudi Arabia Senegal Serbia and Montenegro Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka United States 9 Click OK User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 14 of 47 Selecting the Time Zone For Windows XP Only When the following window appears you can change the time zone date and time of the touchcomputer Windows XP Professional Setup E Date and Time Settings Set the correct date and time for you
9. If you determine that this equipment is causing the interference try to correct the interference by using one or more of the following measures i Move the digital device away from the affected receiver ii Reposition turn the digital device with respect to the affected receiver iii Reorient the affected receiver s antenna User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 41 of 47 iv Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits v Disconnect and remove any I O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels vi Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user vii If you need additional help consult your dealer manufacturer or an experienced radio or television technician Ill Agency Certifications The following certifications have been issued for the touchcomputer Argentina S mark Australia C Tick Japan VCCI China CCC B2 models only IV China RoHS In accordance to Chinese law Administration on the Control of Pollution Caused by Electronic Information Products the section below lists out the name and amount of the toxic and or hazardous materials that th
10. RE Corporation All rights reserved w3 1 00 0312 6 Select Inject Language and the following Ul will be presented User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 16 of 47 OS Recovery Solution 32 bit Inject Language Inject Selected Language Show Injected Languages Cancel 6 Click the drop down list and select the preference language 7 Click Inject Selected Language 8 While the injecting process is performing DO NOT use your keyboard or mouse during this time It may cause an error in the language injection process A or file D scratch already exists Deployment Image Servicing and Management tool Version 6 1 7600 16385 Version 6 1 7600 16385 Processing 1 4 at a pean e Microsoft Windows C1 Sir 3856 ad364035 x86 zh W 6 600 16385 33 3s 9 After the language package is installed correctly press any key to exit this window User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 17 of 47 10 You should see your language preference in both Selected Language and Injected Language 11 Click Cancel gt Exit The system will reboot and new language Ul should be presented when you log into the Windows 7 operating system Selecting the Region For Windows 7 Only When the following window appears you can change the country time and currency and keyboard layout of the touchcomputer After making any changes click Next to c
11. SR Keyboard KB Emulation Mode 1 Open the Notepad application click Start gt Accessories gt Notepad 2 Slide the card through the MSR and verify that the data is displayed in the application window E Untitled Notepad Ble pt Forms Yew Heb MELZS4 L241 ILIA DOESIOHN AGGIE LIL i gdid SOTA 20000007 1234123412341234 0002L0L26d097427 Testing in USB MSR Human Interface Device HID Mode 1 Double click the MagSwipe HID Demo icon to start the test application User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 29 of 47 ID TECH BagSwipe HID Reader Demo Application Version 1 04 General Settings Track Settings Help Connect ID TECH MagSwipe HID Reader Command Command format is 53 18 or 53 13 01 33 Complete Command String TER Reader Output 2 Slide a card through the MSR and verify that the data is displayed in the application window STE General Settings Track Settings Help IDTECH MagSwipe HID Reader IDTECH Format Command Command format is 53 18 or 53 13 01 33 Send Command Complete Command String 10240301 Reader Output Card Type is OTHER 4367422006630777817 370752073110200002 3 Ifthe card ID appears in the Reader Output window the reader is functioning Customer Display 2x20 VFD You can optionally add a customer display to the B Series touchcomputer to any of the three mounting locations located on the display head top left and right of the touchcomput
12. TY EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE SELLER GRANTS NO OTHER WARRANTIES EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE REGARDING THE PRODUCTS THEIR FITNESS FOR ANY PURPOSE THEIR QUALITY THEIR MERCHANTABILITY THEIR NONINFRINGEMENT OR OTHERWISE NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN SELLER S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyer s intended use of the Products and of any system design or drawing and ii determining the compliance of Buyer s use of the Products with applicable laws regulations codes and standards Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer s products which include or incorporate Products or components manufactured or supplied by Seller Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer Buyer will indemnify Seller and hold Seller harmless from any liability claims loss cost or expenses in
13. VD Drive 3 Elo Windows XP or Windows 7 Recovery DVD s Procedure Ensure the system is powered off Connect the USB DVD drive to the touchcomputer Place the recovery DVD in the DVD drive Power on the system Immediately press F11 several times to enter Device Boot Menu and choose boot from DVD Once launching the recovery process from the recovery DVDs you will be prompted with the following screen requiring you to choose which recovery environment you would like to recover your system to 64 bit for Windows 7 64 bit recovery DVDs or 32 bit for Windows XP Windows 7 32 bit recovery DVD s AE ad NS D User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 24 of 47 Windows Boot Manager Choose an operating system to start Use the arrow keys to highlight your choice then press ENTER Partition Recovery 3 0 x86 64 Bit gt Partition Recovery 3 0 x86 32 Bit To specify an advanced option for this choice press F8 ENTER Choose ESC EXit 7 The Install Recovery Solution window will prompt and test the system hardware OS Recovery Solution 32 bit EN Install Recovery Solution et PN Ver VIE 1g Please wait while the hardware is tested for minimum requirements Depending on the size of the source WIM file this may take several minutes 8 Once the hardware test is finished press the Start button to perform the recovery process User Guide B Series Rev B AiO Touchcomput
14. click the System icon Using the Web For online self help go to www elotouch com go websupport For technical support go to www elotouch com go contactsupport For current Elo news product updates and announcements or to register to receive our Touchcomputer newsletter go to www elotouch com go news Using the Phone For technical support see the table at the end of the user guide for contact information User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 39 of 47 CHAPTER REGULATORY INFORMATION Electrical Safety Information A Compliance is required with respect to the voltage frequency and current requirements indicated on the manufacturer s label Connection to a different power source than those specified herein may result in improper operation damage to the equipment invalidation of warranty or a fire hazard if the requirements are not followed B There are no operator serviceable parts inside this equipment There are hazardous voltages generated by this equipment which constitute a safety hazard Service should be provided only by a qualified service technician C This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet 1 Do not substitute the cord with other than the provided approved type Under no circumstances should you use an adapter plug to connect to a 2 wire outlet as this defeats
15. cluding reasonable attorney s fees attributable to Buyer s products or representations or warranties concerning same User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 46 of 47 Check out our website www elotouch com Get the latest e Product information e Specifications e News on upcoming events e Press release e Software drivers Getting in Touch with Us To find out more about the extensive range of Elo touch solutions visit our website at www elotouch com or simply call the office nearest you North America Tel 800 ELO TOUCH Europe Asia Pacific Elo Touch Solutions Tel 1 408 597 8000 Tel 32 0 16 70 45 00 Tel 86 21 3329 1385 1033 McCarthy Blvd Fax 1 408 597 8050 Fax 32 0 16 70 45 49 Fax 86 21 3329 1400 Milpitas CA 95035 customerservice elotouch com elosales elotouch com www elotouch com cn Copyright 2013 Elo Touch Solutions Inc All rights reserved Latin America Tel 786 923 0251 Fax 305 931 0124 www elotouch com User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 47 of 47
16. ectly on the touchscreen Warning This product consists of devices that might contain mercury which must be recycled or disposed of in accordance with local state or federal laws Within this system the backlight lamps in the monitor display contain mercury User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 37 of 47 WEEE Directive In the European Union the Waste Electrical and Electronic Equipment WEEE Ex X directive label shown to the left indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility for recovery and recycling UL Directive B Series touchcomputer has included a lithium battery on the motherboard There is a risk of explosion if battery is replaced by an incorrect type Please dispose of used batteries according the region instructions User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 38 of 47 CHAPTER TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer e The touchcomputer e The web e The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button You can get to System Properties by either of the following methods Right click My Computer and choose Properties OR Click the Start button select Control Panel and double
17. er 5 The following User Interface UI will be presented User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 21 of 47 OS Recovery Solution 32 bit Actions cnc Exit Welcome to the OS Recovery Solution Please select one of the following actions Press Restore OS to apply an existing OS image to the device Press Capture OS to create an image of your current OS 2012 BSQUARE Corporation All rights reserved v3 1 00 0312 6 Select Restore OS System will test your hardware automatically Once the process completes click Start button to perform the system recovery function User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 22 of 47 Restore 05 Recovery Status Ready to Restore 05 Current Progress Overall Progress Time Elapsed Information This utility will restore the operating system Please verify the Recovery O5 Image file and press Start to restore the OS or press Exit to return to the main screen OS Image File aa32 boot wim OS Family Windows 7 WARNING All data on the OS partition will be lost 7 The following process will reformat the primary hard drive Please back up your data before performing the recovery process The OG Recovery Solution will reformat the primary hard drive then apply the OG image to the clean drive WARNING All existing data on the primary drive and any of its partitions will be destroyed P
18. er SW602032 Rev C Page 25 of 47 OS Recovery Solution 32 bit I Install Recovery Solution Disk Information Current Disk Size 455 GB Current Available Disk 70 GB Current Disk Used 39 5 GB space Requirements PASS Installation Status Installation Phase Current Progress FOG Overall Progress FEE EEE Time Elapsed 0 00 00 43 Information Disk space requirements Pass Target WIM file posx32 wim Uncompressed OS size 2781 MB 2 72 GB Required recovery partition size 11 GB OS runtime size approximate 5 GB of remaining second partition Press Start to continue IMPORTANT Do not remove recovery media until installation completes 2012 BSQUARE Corporation All rights reserved v3 1 00 0312 9 If you are recovering a Windows 7 system please insert Disc 2 for language packs installation when prompted Then click Yes to continue installing language packs Otherwise click No i Please Insert DVD containing Language Packs and press YES to continue Press NO to cancel Language Packs installation 10 If you select Yes please locate your DVD drive directory as shown below User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 26 of 47 Browse for Folder Please select Drive and or Directory Ru Lang b ti Network gt Ga Libraries b B Aslan Kukunyants 9 Computer gt amp 05 c gt as DVD Drive D gt gj BD ROM Drive E
19. er Software application and drivers can be found in the following directory or on www elotouch com C EloTouchSolutions Peripherals User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 30 of 47 Description oe omet en Customer Display 0700L 7 LCD Monitor You can optionally add a customer display to the B Series touchcomputer to the back of the touchcomputer Software application and drivers can be found in the package or on www elotouch com Note Requires Rear facing LCD Monitor Bracket Kit Part number E835074 ve oe Display type 7 diagonal Active matrix TFT LCD Aspect Ratio 16x9 Widescreen Horizontal 6 0 154mm Useful Screen Area Vertical 3 4 87mm 160 180 nits 16 7 million Contrast Ratio 500 1 Horizontal 70 or 140 total Vertical 60 50 or 100 total Interface Part Number Et User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 31 of 47 Fingerprint Reader FPR You can add a fingerprint reader to the B Series touchcomputer to any of the three mounting locations located on the display head top left and right Software application and drivers can be found in the following directory or on www elotouch com C EloTouchSolutions Peripherals The fingerprint reader is powered by the USB bus The reader optically scans the fingerprint when the user touches the glowing window Optical technology gives the highest quality fingerprint scans and rel
20. eral Note Software drivers and applications for all peripherals are located in the C EloTouchSolutions directory on the touchcomputer or can be loaded from the included Drivers and User Manuals DVD Magnetic Stripe Reader MSR You can add a magnetic stripe reader MSR to the B Series touchcomputer to any of the three mounting locations located on the display head top left and right Software application and drivers can be found in the following directory or on www elotouch com User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 28 of 47 C EloTouchSolutions Peripherals The MSR is a USB 2 0 device that reads all three data stripes on standard credit cards or driver s licenses conforming to ISO ANSI standards The MSR has foreign language capability The credit card is read by sliding the credit card forward or backward through the MSR stripe side toward the display The MSR is powered from the USB port no external power is needed The MSR features are e Reads up to 3 tracks of information e Bi directional swipe reading e Superior reading of high jitter scratched and worn MagStripe cards e Reliable for over 1 000 000 card swipes e Reads ISO7811 AAMVA and most other card data formats e PC software makes configuration changes easy e Swipe speeds from 3 to 60 inches per second e Interfaces USB KB and USB HID e Fully supports USB 2 0 e Part number E545781 Testing the MSR Testing in USB M
21. ewedunnadndddandeoansihusnedi a e 6 AUSTEN NN 7 ETEN ENN 7 SCCUMING ME Bd Oaar E R e 8 Chapter 2 Opedal 9 CONrolBUONS 4 eee 10 BRED FINN NS 10 Using the Input Output Pilen 11 Setting Up the Operating S SEM Lura sees 12 RECOVErING the Operating SEN ae a eee 21 Chapter 3 Options and Upsrad esLvaavage nie 28 Adding Optional Perioherals Uperad S avs 28 Magnetic Stripe Reader MR se 28 Customer Display NNDS 30 Customer Display 07 006 7 LED Monitor ouspenn a a ease 31 Fipeerprint Redder EPR keni a a a a a a a E a 32 Weres NNN 33 Second Hard DISK PN vu 34 Seconda Memory Uperid ee 34 EP SENNEP 34 Chapter 4 Safety and Maintenance a nannnnnnnnnnnnnnnnnnnnnnennnnennnnennnne 36 NNN 36 See ka EEE ER ERE EET EEE EE EN 37 Chapter 5 Technical Support nannnnnnnnnnnnnnnnnunnunnunnnnnnunnunnunnnunnnnnunnnen 39 Tecnica Assistance Lavere 39 Chapter 6 REGULATORY INFORMATION uunnnnnnnunnnnnnunnnnnnnnnnnnnuunnnnnn 40 l Electrical Se NGT iasence EE 40 II Emissions and Immunity Inform tion uuuvssdusdsersredd kodes 40 III Agen CEN se 42 IV ae Eg EE NE KR RE EBERT EPER KORN ERE OP Or ne EP ORT 42 V For USA Call PO ONV carae E E 44 Chapter 7 WARRANTY INFORMATION aauannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnvnnr 45 Introduction Your touchcomputer is ENERGY STAR qualified Elo is a partner in the ref Environmental Protection Agency s EPA ENERGY STAR Program and has designed the computer to meet the latest ENERGY STAR guidelines
22. iability Fingerprint reader specifications are shown in the table below vem etter Testing the FPR 1 Double click the Fingerprint Reader Test icon to start the test application 2 Place your finger on the fingerprint reader sensor and verify that the image of your fingerprint is displayed on the application window User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 32 of 47 He FIConnect Elle Action Options Help Device Status Connected with FT_REGULAR_PRIORITY Wireless Adapter A wireless adapter can be installed as an option in the B Series touchcomputer in the I O area under the cable cover Typical specifications for the wireless adapter are e USB dongle module e Compliant to USB 2 0 industry standards e EEE 802 11b g n compliant e Support for Windows XP Windows POSReady 2009 and Windows 7 e RoHS compliant e Part number E249774 Testing the Wireless Adapter To test the wireless adapter 1 From the desktop click Start gt Control Panel gt Network Connections 2 Double click the Wireless Network Connections icon to display available networks and verify that the wireless network is detected User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 33 of 47 NOTE fawireless network needs to be initialized please see your system administrator Second Hard Disk Drive A second hard disk drive that exactly matches the pre installed primary hard disk drive can
23. is product may contain Component Toxic or Hazardous Substances and Elements Lead Pb Mercury Hg Cadmium Cd Hexavalent Polybrominated Polybrominated Chromium Biphenyls PBB Diphenyl Ethers PBDE User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 42 of 47 ET gt gt O Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this component is below the limit requirement in SJ T11363 2006 X Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this component is above the limit requirement in SJ T11363 2006 For items marked with X exemptions were taken according to EU RoHS Explanation of Markings 1 In accordance with the SJ T11364 2006 requirement the electronic information products are marked with the following pollution control logo The Environment Friendly Use Period for this product is 10 years The product will not leak or mutate under normal operating conditions listed below so that the use of this electronic information product will not result in any severe environmental pollution any bodily injury or damage to any assets Operating Temperature 0 35 C Humidity 20 80 non condensing Storage Temperature 30 60 C Humidity 5 95 non condensing 2 Itis encouraged and recommended that this product be recycled and reused according to local laws The product should
24. lease ensure you have backed up your data before continuing Are you sure you want to continue Once completed click the Close button The system will return to the main menu of the Elo Recovery Solution Then click the Exit button to restart your system User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 23 of 47 OR Il Use the Elo recovery DVD s ALL Windows XP and Windows 7 touchcomputers come with the built in recovery DVD ISO files images on the system desktop in the Recovery DVD ISO Files folder please burn your recovery DVD s immediately In the event the HDD recovery partition is accidentally deleted or becomes inaccessible you will need to use the recovery DVD s to recover your system If you do not wish to create your own recovery DVD s you may purchase them by contacting Elo Touch Solutions customer service There will be a charge to provide recovery DVD s Please use the matrix below to order your recovery DVD s and contact information can be found on the last page of this guide B2 C2 Windows XP Recovery Disk AccuTouch Only B2 C2 Windows XP Recovery Disk iTouch Plus Only B2 C2 Windows 7 32 bit Recovery Disks All Models B3 C3 Windows XP Recovery Disk AccuTouch Only B3 C3 Windows XP Recovery Disk iTouch Plus Only B3 C3 Windows 7 32 bit Recovery Disks All Models B3 C3 Windows 7 64 bit Recovery Disks All Models Hardware needed 1 Elo Touchcomputer 2 External USB D
25. ontinue Choosing the Computer Name For Windows 7 Only When the following window appears you can choose a computer name for the touchcomputer User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 18 of 47 Windows 7 Professional Choose computer name to distinguish it on the network Your user account is managed by your organization s system administrator Type a computer name PC z Copyright 2009 Microsoft Corporation All rights reserved GJE EE be kJ P Pode de GPU a irtis After making any changes click Next to continue Selecting the Update Options For Windows 7 Only When the following window appears you can select one of the update options of the touchcomputer In general choose Use recommended settings as your default option i ii Help protect your computer and improve Windows automatically j i j F Bak Oil j Use recommended settings Install important and recommended updates help make Internet browsing safer check online for solutions to problems and help Microsoft improve Windows 2 4 Install important updates only Only install security updates and other important updates for Windows Ask me later Until you decide your computer might be vulnerable to security threats _ When you use recommended settings or install updates only some information is sent to _ The information is not used to identify you or contact y
26. ou To turn off these settings ich for Tum off recommended setting in Help and Support Read the privacy statement After making any changes click Next to continue Reviewing the Time and Date Settings For Windows 7 Only When the following window appears you can set up the time and date of the touchcomputer User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 19 of 47 After making any changes click Next to finish Windows Setup will then complete the installation of the operating system on your touchcomputer User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 20 of 47 Recovering the Operating System If for any reason the touchcomputer s operating system needs to be recovered TO FACTORY SETTINGS there are two ways you can recover your system PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS Please be sure to completely backup all of your data settings and customer installed software before proceeding I Use the Elo recovery solution 1 Power off your system completely 2 Power on your system 3 After the Elo splash screen shown below press F8 repeatedly to enter Windows Boot Manager ENERGY ST R ang Fag ea B a a OM Fi im mh j i i E Bri L k q 7 4 l he i ff I 3 S a Li AP Mani fa hur k st l Sw HEL MIT tug bbe Bae over FI eet eee 4 Select Repair Your Comput
27. r Windows computer r Date amp Time Fr Thursday Februar 16 2006 6 41 48 PM l Time Zone a GMT 05 00 Easter Time US amp Canadal E de f Automatically adjust clock for daylight saving changes After making any changes click Next to finish Windows Setup will then complete the operating system installation on the touchcomputer Injecting the Languages For Windows 7 Only Windows 7 Professional only allows the use of only one language at one time But you can use the Elo Touch Solutions language injection feature to update your language preference should you need to change it English is set as the default language but you can change this language to suit your preferences 1 Power off your system completely 2 Power on your system 3 After the Elo splash screen shown below press F8 repeatedly to enter Windows Boot Manager User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 15 of 47 EEE EM HT TL ENERGY STAR RI TOUCH SOLUTIONS DELI img FR stinn Ms svar FlI Tlaet See 4 Select Repair Your Computer 5 The following User Interface Ul will be presented OS Recovery Solution 32 bit Actions Welcome to the OS Recovery Solution Please select one of the following actions Press Restore 0S to apply an existing OS image to the device Press Capture OS to create an image of your current OS 2012 BSQUA
28. s are defaulted from top to bottom COM1 and COM2 Note As a safety precaution always leave the cable cover door attached when the system is powered on User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 11 of 47 Setting Up the Operating System If configured with an operating system the initial setup of the operating system takes approximately 5 10 minutes Additional time may be needed depending on touchcomputer hardware configurations and connected devices To set up the Microsoft Windows Operating System for the touchcomputer turn on the touchcomputer by pressing the power button and then follow the on screen instructions Selecting the Language For Windows XP Only Microsoft Windows uses English as the default language in menus and dialog boxes You can change this language to suit your preferences when you reach the screen below Note If you choose to change the language after initial setup you can follow steps 1 2 to arrive at the same screen below 1 From the desktop click Start gt Control Panel 2 Inthe Control Panel screen select Regional and Language Options Windows XP Professional Setup Regional and Language Options You can customize Windows XP for different regions and languages currencies and the time are displayed You can also add support for additional languages and change your location setting The Standards and formats setting is set to English Uni
29. ted States and the location is set to United States To change these settings click Customize Customize Text Input Languages allow you to enter text in many different languages using a variety of input methods and devices 2 Regional and Language Options allow you to change the way numbers dates Your default text input language and method is US keyboard layout To view or change your current configuration click Details Detads lt Back 3 Click Customize The Regional and Language Options window appears Select the Languages tab User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 12 of 47 Regional and Language Options 1 Regional Options Languages Advanced Text services and input languages To view or change the languages and methods you can use to enter text click Details Supplemental language support Most languages are installed by default To install additional languages select the appropriate check bos below Install files for complex script and right to left languages including Thai files for E ast Asian languages If required check the boxes for Install files for complex script and right to left languages and Install files for East Asian languages Select the Regional Options tab Select your preferred language from the drop down list in the Standards and formats pane User Guide B Series Rev B AiO Touchcomputer SW6
30. the continuity of the grounding wire 2 The equipment requires the use of the ground wire as a part of the safety certification Modification or misuse can provide a shock hazard that can result in serious injury or death 3 Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to main power Emissions and Immunity Information A Notice to Users in the United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference ina residential or commercial installation This equipment generates uses and can radiate radio User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 40 of 47 frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications B Notice to Users in Canada This equipment complies with the Class B limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industry Canada C Notice to Users in the European Union Use only the provided power cords and interconnecting cabling provided with the equipment Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required
31. uchcomputer SW602032 Rev C Page 8 of 47 CHAPTER OPERATION This chapter describes how to utilize the control buttons I O panel and other unique features that Elo provide All adjustments made to the brightness and volume controls are automatically saved User settings remain unchanged after powering off on or in the case of a power failure User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 9 of 47 Control Buttons The control buttons provide the following functions from top to bottom r oe S Decrease volume of the internal speaker Power on off the system Control Button Press Brightness Up and Brightness Down buttons together for 3 seconds To unlock perform the same procedure for another 3 ESCRIRE seconds L E D Functionality The B Series base has a LED indicating the state of the touchcomputer The table below shows LED state and corresponding color Red Input power present Off mode or hibernation Blink Green Input power present Power On Suspend User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 10 of 47 Using the Input Output Panel To access the input output I O ports remove the cable cover at the bottom of the unit A security screw is included and may be used to secure the cable cover to the touchcomputer Below are the I O descriptions by model oOoc oo i Dorot fi B2 B3 Models Note The DB9 Serial COM port
32. w User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 6 of 47 Adjusting the Display The display screen can be adjusted from 0 to 70 degrees as shown below 0 70 CAUTION To prevent tipping or dropping be sure to hold the base when adjusting the display Calibrating the Touchscreen The touchscreen is pre calibrated for accurate touch response If for any reason the touchscreen needs to be recalibrated For Windows XP right click the Elo icon in the Taskbar and then click Align for Windows XP or double click the Elo Alignment shortcut on the system desktop for Windows 7 This launches the calibration program The window shown below opens Follow the instructions to calibrate the touchscreen User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 7 of 47 Securing the Base When mounting the B Series touchcomputer the baseplate must be removed and mounted on a flat surface Use the four pre tapped holes to secure the baseplate from below the mounting surface before reattaching the touchcomputer as shown below The holes are designed to work with ISO metric M6 screws Mounting screws are not included with the product Refer to the figure below for the location of the holes All dimensions are in millimeters Mounting Diagram 1 N THROUGH HOLE AA AVAILABLE FOR CABLES 97 THRU HOLE MAX HEIGHT OF SCREW HEAD 6mm User Guide B Series Rev B AiO To
33. y 30 days after submitting such notice Buyer shall package the allegedly defective Product in its original shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at Seller s options either i modifying or repairing the Product or ii replacing the Product Such modification repair or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Seller s expense Buyer shall bear the risk of loss or damage in transit and may insure the Product Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective Modification or repair of Products may at Seller s option take place either at Seller s facilities or at Buyer s premises If Seller is unable to modify repair or replace a Product to conform to the warranty set forth above then Seller shall at Seller s option either refund to Buyer or credit to Buyer s account the User Guide B Series Rev B AiO Touchcomputer SW602032 Rev C Page 45 of 47 purchase price of the Product less depreciation calculated on a straight line basis over Seller s stated Warranty Period THESE REMEDIES SHALL BE THE BUYER S EXCLUSIVE REMEDIES FOR BREACH OF WARRAN
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