WARRANTY GUIDELINES
Contents
1. Enforce Proof of Purchase Be certain it is a valid document that was issued at the time of purchase and that the tool is still within the Warranty period e In some countries Warranty cards must be completed and provided with the tool being returned under Warranty e The product must have been used in accordance with the user manual e All Warranty claims must have customer name and address supplied e Services provided under Warranty do not lengthen or renew the Warranty period for the tool e Only use genuine DEWALT spare parts e Do not accept a product that has been repaired with non genuine DEWALT components including non genuine batteries e Do not accept under Warranty tools which have been abused dropped or damaged e For articles sold as part of a promotional kit for example clothing or electrical items please refer to your local Service Manager for assistance Transportation e In order to protect the tool in transportation it should be returned for repair in its original packaging including the kit box GUIDELINES Battery packs General care Chucks To ensure the maximum life out of a battery pack there are some best practices which must be followed as Chuck damage may occur due to misuse for example a general guide Check that the user has adhered to the following guidelines e Bit slippage due to incorrect tightening of the chuck 1 The battery will achieve optimum performance when charged at room te2. contains wiring diagrams instruction manuals repair instructions service bulletins repair videos repair animation and training information The level of information varies by product and is regularly updated if Bh a Es ie JMN A CS ALT E ee ee ij mt a m E e e e DUNALT 21121_Service_War_Lflt indd 11 12 D ONE YEAR FREE SERVICE CONTRACT The DEWALT catalogue states If you need maintenance or service for your DEWALT tool in the 12 months following purchase you are entitled to one service free of charge It will be undertaken free of charge at an authorised DEWALT repair agent Proof of purchase must be produced Includes labour Excludes accessories and spare parts unless failed under warranty The following items are covered within the Free Service Contract e Functionality test e Brush life inspection where appropriate e Chuck inspection where appropriate e Cable inspection where appropriate e Flash test where appropriate e Internal and external cleaning e Accuracy checks and calibration where appropriate e Replacement of any parts failed under warranty e Recommendation to user of action that may be required such as Preventative maintenance Replacement of wear and tear parts Replacement of grease or seals e Application of tool tag The replacement of parts that have not failed under Warranty is not covered as part of the Free Service Contract For example
3. of the Member States of the European Union and European Free Trade Area The Warranty The Warranty does not cover part failure due to excessive wear and tear or tool misuse we provide users with their product reminds them of their rights and complies with the requirements of the law on consumer guarantees The Warranty does not apply where repairs have been attempted by unauthorised persons Evaluating a claim first steps Defective materials or workmanship You must obtain proof of purchase before evaluating any claim against the Warranty Products which are DEWALT applies very high quality standards to its suppliers and manufacturing operations and 100 of not marked with a CE Marking are not covered under the DEWALT Warranty The DEWALT product must all products are tested prior to leaving the factory There are however rare occasions where a product display the CE Marking as shown below defect occurs Where it can be verified to your satisfaction that a product defect was caused by either a incorrect assembly by the manufacturer or b a failure of the manufacturer to manufacture one or more product components to design specification limits then DEWALT s Warranty provides for the repair of such a defect to the product at no charge to the user The CE Marking is a legal requirement for products covered by one or more of the European Directives stipulating its use In the case of DEWALT products it signifies that DEWALT has verified that
4. replacing worn down brushes or the replacement of grease or seals are not covered
5. the product complies with the requirements of the relevant Directives Abused fence blade impact Fractured housing caused by drop Cracks on dropped unit Ee a m E B il mooie narmu UL MOMS AWARNING EVRE PORTRET THE mrb OF INIER UEIN MUE ALELY AND EET TT a VEE CHiN AITE ro MPT CRIEG diid Coe AL EE Pere ITI iif PEEPS Ges FeO eee A T Pee ae l p E RET E NEI er a L aL l Bin F 21121_Service_War_Lflt indd 5 6 D INTERPRETING THE WARRANTY POLICY Wear and Tear The DEWALT Warranty does not cover components that are subject to Excessive Wear and Tear The term Wear and Tear refers to the number of hours that a product has been used and the environment it has been used in The extent of Wear and Tear for any product will be determined by you as Authorised Service Agent The following parts are examples of those which may be subject to Wear and Tear and are therefore not covered if the product has had excessive use in relation to the application and the environment for which it was designed e Armature commutators e Bearings e Switches e Beat pieces and rams e Clutches and e In general any other parts which interact The examples below are not covered under the Warranty Pinion wear Extreme contamination Damage caused by polishing residue activity with grinders In addition to the Wear and Tear statement on our products the following parts are not covered under Warranty unless de
6. AUTHORISED SERVICE AGENT WARRANTY vcehl cto YOUR DEWALT SERVICE AGENT www DEWALT co uk www 2helpu com www DEWALT ie UK and Republic of Ireland 210 Bath Road Slough Berkshire SL1 3YD Telephone 01753 567055 Fan 01753 572112 GUARANTEED The yellow and black colour scheme is used on DEWALT Power Tools and Accessories Lolli cd P as a trademark amp MP09025 UK 21121_Service_War_Lflt indd 1 2 z hardworking creative solutions 12 04 2011 10 19 200 WARRANTY QUICK CHECKLIST Is an original valid proof of purchase available YES Is the tool still within the warranty period YES Does the tool carry a CE mark YES Has the tool been repaired before YES Have genuine DEWALT parts been used Is the tool complete with all batteries chargers etc YES Are all parts the same age Has the damage been caused by a defect in material or workmanship YES Does the tool show evidence of excessive wear or abuse YES Does the tool show evidence of damage caused by external influences YES or foreign bodies Has any previous repair been carried out in accordance with the manual YES and by an authorised repair agent For a tool to be repaired under warranty your checklist must match all cells highlighted yellow above 21121 Service _War_Lflt indd 3 4 AUTHORISED SERVICE AGENT WARRANTY GUIDELINES Introduction This document serves as a reference guide for the use of our Authorised Service Agents to assist in disti
7. fective during manufacturing to be determined by you as Authorised Service Agent e Brushes e Chucks e Clamshells e Cordsets note damaged cables impact safety amp performance of tool and leads to warranty refusal e Firing pin for cordless Nailers item 45 is only accepted as warranty under a 90 day guarantee after the tool purchase 21121 Service _War_Lflt indd 7 8 INTERPRETING THE WARRANTY POLICY Tool misuse Examples of tool misuse include e Extreme impacts or drops e Prolonged exposure to the environment e Ingestion of foreign objects for example nails e Wrong voltage delivered to tool screws sand e Using incorrect accessories or batteries e Using the wrong tool for the application e Lack of recommended service especially hammers e Any modification to a tool e Use of incorrect grease your power tool requires no additional lubrication do not lubricate the tool as it will damage the internal parts Cracked gearcase caused by Correct blade fitment must Bent firing pin shows the nail has hit a tool misuse be used mass inside the wood housing causing back flush of stress on firing pin Service attempted by unauthorised persons Under no circumstances during the Warranty period should a customer attempt to service their own tool Any such attempt invalidates the Warranty for said tool Warranty repairs should only be carried out through an Authorised DEWALT Service Agent General guidelines e
8. hey should always be stored and fitted using appropriate static protection Note Switches and PCBs are sensitive to high current and heat caused by overload of Tool such failures are never covered by Warranty Batteries should be tested using the Pegasus battery tester available from DEWALT Warranty battery exchange should only be carried out by agents using the DEWALT approved processes and test equipment Please contact your local Service Manager for further details Pegasus battery tester User attempted to open battery User has dropped battery Old charger brought back with causing severe damage brand new drill 21121 Service _War_Lflt indd 9 10 D ONLINE INFORMATION Information available on www 2HelpU com Our service website 2helpU will give you everything you need to know about DEWALT service Technical data about our products inhib e Instruction manual DEWALT F e Products technical features e Spare parts list e Technical drawing Details about our agents network e List of our agents e Find the closest agent e Agents details e Map to locate your agent Cea WT e Other information related to service lt JEB i A ol Information about our warranty amp service policy fe J Poe e Our 30 1 1 policy i T E As an Authorised Repair Agent you have full access to www 2HelpU com via tool commerce In addition to technical specifications drawings and parts lists 2helpu
9. mperature It should not be charged e Wear caused by operating the drill with the chuck running against at temperatures below 4 C or above 40 C Under these conditions the battery will not take a full charge hard surfaces and may be permanently damaged e Allowing a build up of debris on the chuck to minimise risk always 2 If the battery is hot the user should Jetit sit out of the charger forat least 2 hours until the battery is at clean the drill bit before inserting into the chuck room temperature e Chucks are not normally covered by Warranty unless they were not 3 The user should not try to discharge the battery beyond the point where the tool no longer performs with the manufactured to design specification limits Wear caused by operating the drill with power and torque needed for the job This may cause permanent damage which will prevent the battery from e Rust caused by prolonged exposure to dampness the chuck running against masonry or taking a full charge The user must not tape the trigger on the tool to discharge the battery e If you attempt to remove the chuck or accessories by using incorrect other hard surfaces 4 The battery must be stored in a cool dry place If temperatures exceed 49 C it may reduce the battery life tools for example by using a vice 5 Periodically the user should charge the battery overnight to take full advantage of the 3 stage charging system for optimum runtime and battery life 6 Battery terminals sh
10. nguishing between worn parts misused parts and defective parts for warranty payment purposes These are guidelines and do not identify all failure types The decision to authorise warranty is that of the Authorised Service Agent however in cases of dispute the final decision rests with the local Service Manager Examples of specific causes of failure are provided and are classified as follows Defective materials or manufacture Covered under Warranty Excessive wear and tear or tool misuse Not covered under Warranty Where to find the date code All products including tools accessories and attachments have date codes For all warranty claims the date code must be identified Date code is made of 8 characters Example of date codes 200634 U0 201002 16 200812 UA Date codes can be located anywhere on the outside of the unit WHAT IS THE DEWALT POLICY INTERPRETING THE ON WARRANTY WARRANTY POLICY DEWALT One Year Warranty Key aspects of the Warranty are DEWALT is confident of the quality of its products and therefore offers an outstanding Warranty to users DEWALT will repair without charge any defects due to defective materials or workmanship within 12 months The Warranty statement is in addition to and does not prejudice the contractual rights of professional users from the date of purchase or the statutory rights of private non professional users dealing as consumers The Warranty is valid within the territories
11. ould be protected using the storage cap when not in use caution do not leave loose metal parts in the kit box close to the battery terminals 7 Battery latches should be protected from abuse or extreme contamination that may affect the latching of the battery into the tool 8 Overloading of the Machine If you overload the machine this may discharge the battery which can result in permanent damage to the battery cells Motors To ensure long service motors are equipped with a cooling fan The efficiency of this cooling system is directly related to the speed of the armature When increased stress is placed on a motor more energy is required to sustain the rated RPM Under prolonged stress the motor speed drops and the cooling effect decreases rapidly The motor temperature then increases which may result in Armature burnt out overloaded critical overheating Where it is clear that these guidelines have not been followed any resultant damage to the battery or low performance is not covered by the Warranty To avoid overheating the motor should at all times be able to operate at its optimal RPM An overheated motor Batteries accepted under Warranty must be submitted to the Agent complete tool charger amp original batteries uicis teera case oF Warranty os nasan Indication oF Incoitcet applicationorattsel to qualify Battery packs Equipment Switches amp PCBs switches and PCBs can be static sensitive parts As such t
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