User manual
Contents
1. THG571 Voice Over IP Cable Modem User manual THOMSON Important Information CAUTION To ensure reliable operation and to prevent overheating provide adequate ventilation for this modem and keep it away from heat sources Do not locate near heat registers or other heat producing equipment Provide for free air flow around the cable modem and its power supply CAUTION Disconnect power before servicing This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste The European Union has implemented a specific collection and recycling system for which producers are responsible This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way Consequently please do not throw out your inoperative appliance with the household waste If you are the owner of the appliance you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance If you are a professional user please follow your supplier s instructions If the appliance is rented to you or left in your care please contact your service provider Help2. Purchase Date Dealer Address Phone Table of Contents CHAPTER 1 CONNECTIONS AND SETUP 2 2002200000000000000200020002000n000000000000000000000 000000000000 seta se tasa tasa tane tassa nan 1 INTRODUCTION INE 1 CABLE MODEM FEATURES R soss 1 WHAT S ON THE 9 5 59 1 H n MM 2 ACCESSING THE DIAGNOSTICS DISPLAY THROUGH THE CD ROM eese tasto seta setas ana 2 COMPUTER REQUIREMENTS Fo ee E UE NURSE sess Se RENE US EUR LE PANE nennen Ro URN REI SENE ue see 2 CABLE MODEM OVERVIEW 3 Ig ol Zw H 3 REAR Poe 5 WALL COD E 6 RELATIONSHIP AMONG THE DEVICES 7 WHAT THE MODEM DOES R 7 WHAT THE MODEM NEEDS TO DO ITS JOB u 2urs0ursonssnnssnnssnsssnnssnessusssnssnnnsnnsnnnsnnnsnnssnnssnnesnnesnnnnnnnsnnssssssnssnnsnansnnnsnnnsnnssnnesnnssnnnnn 7 CONTACT YOUR LOCAL CABLE COMPANY sessnessnsssnsssnssnnssonsnnnsnnnsnnssnnssnnesnnesnnsnnssssnsssssnnsna
3. However your retailer may have offered a self installation kit including the necessary software to communicate with your cable ISP Q My modem is connected to the power sector but does not work A Check the ON OFF switch on the rear panel of your modem Should be set to 1 Q Once my cable modem is connected how do I get access to the Internet A Your local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV and surf the Internet at the same time A Absolutely Q Can I run more than one computer on the modem A Yes a single cable modem can support up to 32 computers using Ethernet connectivity Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly Q What is DOCSIS and what does it mean A Data Over Cable Service Interface Specifications is the industry standard that most cable companies are adopting as they upgrade their systems Should you ever decide to move the DOCSIS cable modem will work with all upgraded cable systems that is DOCSIS compliant Q What is Euro DOCSIS and what does it mean Euro DOCSIS is the modified DOCSIS standard to accommodate European cable systems which
4. WEB PAGE GROYUD 4 eeeee cete eee totoro stones tense ease tasse orap uopo tasas sense seta se toss setas SSos se 14 BASIC LAN lasse 14 HARDWARE INFO me 15 EVENT M M 15 CM STATE oR 16 INITIAL SCAN 17 CHAPTER 2 ADDITIONAL INFORMATION 0 220000000000000220000000000000002000020000000000 netos esten ases eas tenes etos essen see ee sea 18 02 Table of Contents FREQUENTLY ASKED QUESTIONS 2u000s0000000000002000n00000000200000000000000000000000000000000000000 00000000000 esses sees sess ts sas 18 GENERAL TROUBLESHOOTING 2 200r200000000000200000000000200020002000n000n0000n00000000 sees sees seta setas Estos oss roisses sss osso 19 FCC DECLARATION OF CONFORMITY AND INDUSTRY CANADA 20 SERVICE INFORMATION P 20 GLOSSARY M YM 21 Chapter 1 Connection and Setup Chapter 1 Connections and Setup Introduction
5. often use 8 MHz channel spacing cable networks I Chapter 2 Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows I can t access the internet Check all of the connections to your modem Your Ethernet card may not be working Check each product s documentation for more information The Network Properties of your operating system may not be installed correctly or the settings may be incorrect Check with your ISP or cable company Two lights are flashing in sequence DS amp US while 2 others are on Power amp Online This means the modem is automatically updating its system software Please wait for the lights to stop flashing The updating process typically lasts less than one minute Donotremove the power supply or reset the modem during this process I can t get the modem to establish an Ethernet connection Evennew computers don t always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection Online light not on continuously Ifthe modem is in Initialization Mode the ONLINE lights will be flashing Call your Cable Company if it has not completed this 5 step process within 30 m
6. Cable Modem Features CableLabs DOCSIS 1 0 1 1 2 0 3 0 Standard Compliant Cable Europe Lab EuroDOCSIS 1 0 1 1 2 0 3 0 Standard Certified e Support Multiple Provisioning Modes Support PacketCable EuroPacketCable NCS 1 0 1 5 2 0 optional MGCP 1 0 compliant Media Gateway Control Protocol optional configuration SIP Standard RJ 45 connector 10 100 1000BaseT Ethernet with auto negotiation and MDIX functions Support maximum Ethernet cable length up to 100m Category 5 e Support up to 8 downstream channels and up to 4 upstream channels Giga tuner design Maximum data rate upstream up to 131Mbps Theoretical and downstream up to 440 Mbps Theoretical Two RJ 11 Foreign Exchange Station FXS ports for IP telephony Support a maximum line length between themselves and an end receiver handset answering phone etc of up to 500 feet AWG 26 0 4mm e Support simultaneous voice and data communications Two simultaneous voice conversations in the different FXS ports with different CODEC PCM A law PCM u law G 723 1 G 729 G 729a G 729e G 728 G 726 iLBC and BV16 Echo Cancellation Voice Active Detection VAD DTMF detection and generation Comfort Noise Generation CNG e Support V 90 fax and modem services Transparent bridging for IP traffic Remote operating firmware downloading Support Web pages and private DHCP server for status monitoring Clear LED display Support 5
7. D30 mode BLUE LEDs ON ON ON ON X X X DS Channel Bonding BLUE LEDs ON ON ON ON X X X US Channel Bonding BLUE LEDs Installation 3 0 ON FLASH ON ON X X X DS Partial service US Channel bonding Installation D3 0 ON ON FLASH ON X X X US Partial service DS channel bonding Installation D3 0 ON FLASH FLASH ON X X X l DS amp US Partial service No US DS Channel Bonding but an oh on BR A 2 X Registered with D30 mode ON ON ON ON X FLASH MTA DHCP duis ON ON ON ON X FLASH MTA SNMP TFTP initialization ON ON ON ON X FLASH FLASH RSIP for NCS Register for SIP CPE OFF No Ethernet carrier present 0 ON X X X ON X X ON Ethernet carrier present not traffic peration FLASH FLASH Ethernet TX RX traffic Note the color of this LED will be Blue if it s linked to Gigabit SW A sof download and whil Download ON FLASH FLASH ON X X X downtose ane walle Operation updating the FLASH memory Chapter 1 Connections and Setup Rear Panel E525 TEL 1 and TEL 2 RJ 11 Phone set connector GIGA ETHERNET Ethernet 10 100 1000BaseT RJ 45 connector e Reset Reboot CM e CABLE F Connector 12VDC AC power socket On off switch Switch to power on off this cable modem Chapter 1 Connections and Setup Wall Mounting The number of the screw 2 pcs Direction for wall mounting Tuner downward or leftward or rightward Dimension for the screw diameter 3 5 mm
8. REN when DC offset disable Both connections are not linked together TEL1 is not connected to TEL2 Connection in general used in Europe Pin 3 and 4 are used on port Tell Pin3 and 4 are used on port Tel2 Individual FXS ports Tell and Tel2 phone jacks are not cross wired TEL 1 and TEL 2 port are not connected on Hardware side The following may affect the speed of your cable modem your computer equipment and configuration processor speed amount of RAM available disk space the number of programs you are running at the same time the capacity of your ISP network traffic levels the Ethernet device in use on your computer Your cable company may or may not fully support the speed capabilities of this modem BEEN j Chapter 1 Connection and Setup What s on the CD ROM Insert the cable modem CD ROM into your CD ROM drive to view troubleshooting tips the internal diagnostics and other valuable information CD ROM Contents Electronic file of the instruction book in additional languages Usage and troubleshooting tips Accessing the Diagnostics Display through the CD ROM A button on the CD ROM menu called Look at Diagnostics found under the My Cable Modem menu launches your browser and displays status and diagnostic information stored within the modem in HTML format if allowed by the cable operator You may want to bookmark the IP address in your browser after the diagnostics page i
9. T Hub or Switch e Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending on the setting 1 1 m Cable e Fig 3 Note You may need to check with your service provider in order to connect multiple computers THOMSON Chapter 1 Connections and Setup Telephone or Fax Connection When properly connected most telephony devices can be used with the EMTA just as with conventional telephone service To make a normal telephone call pick up the handset listen for a dial tone then dial the desired number For services such as call waiting use the hook switch or FLASH button to change calls The following procedures describe some of the possible connection schemes for using telephony devices with the EMTA 1 Connect a standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the EMTA 2 Ifthere is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the EMTA Connect a standard phone lin
10. cted to the power it goes through several steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem Note All indicators flash once prior to the initialization sequence If all of the lights are flashing sequentially it means the EMTA is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset the EMTA during this process To make sure that you can access the Internet successfully please check the following first 1 Make sure the connection through Ethernet between the EMTA and your computer is OK 2 Make sure the TCP IP protocol is set properly 3 Subscribe to a Cable Company Accessing the Internet If enabled by your service provider please proceed as follows 1 Once your host PC is properly configured 2 Start your web browser and type the private IP address of the EMTA on the URL field 192 168 100 1 3 After connecting to the URL you can see the basic status of this device The web pages display information about basic LAN Hardware info event log and CM state E THOMSON Chapter 1 Connections and Setup Basic Status Web Page Group Basic LAN The screen will be shown as below This page displays the RF parameters the status of the EMTA and the interface parameters Administration THOMSON ima
11. e cord directly from the phone fax machine answering machine caller ID box etc to one of the other jacks in the house that uses that line 3 If you have a multi line telephone connect a standard phone line cord not an RJ 14 type line cord from the phone to the LINE jacks on the EMTA Other phones can be added to each line by using standard phone line splitters RF Cables 2 E Maren Splitter Fig 4 Phone Fax Connection Chapter 1 Connections and Setup Activating the Cable Modem If there is no lighted LEDs on the front panel check the power on off switch position on the back panel of cable modem it must be ON 1 After you install the cable modem and turn it on for the first time and each time the modem is reconnected to the power it goes through several steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem Note indicators flash once prior to the initialization sequence If all of the lights are flashing sequentially it means the cable modem is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply switch off on off switch or reset the cable modem during this process Activating the EMTA After you install the EMTA and turn it on for the first time and each time the modem is reconne
12. ection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver Connect this equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Service Information If you purchased or leased your cable modem directly from your cable company then warranty service for the cable modem may be provided through your cable provider or its authorized representative For information on 1 Order Service 2 Obtaining Customer Support or 3 Additional Service Information please contact
13. ges amp beyond 7 Basic Basic Status Basic LAN is Parameters Downstream Basic lan Channel Frequency Power Signal to Noise Ratio Modulation rw TBOMHzS3dBmV 409dB 258 CAM 2 00MHz D 0 dBmV 0 0dB None Event log 3 00MHz 0 0dBmV 0 0 dB None i 4 0098 Cm state 5 00 MHz 0 dBm 0098 None NEE 8 0 0MHz D 0 dBmV 0 0dB None Initial Scan 7 00 MHz 0 0 0 0 None 8 00 0 0dB Parameters Upstream Channel Frequency Power Upstream Data Rate Modulation 1 322MHz 358dBmV 2560 Ksymisec 18 GAM 2 00MHz 0 0 dBmV OKsymisec QPSK 3 0 0MHz 00 dBmv D Ksym sec QPSK 4 0 0 MHz 0 0 dBmV 0 Ksym sec QPSK Thomson 2007 Status System uptime lo days 00h 01m 15s Computers detected 2 Status Operational WAN Isolation IOFF Time and Date Wed Jul 22 15 32 36 2009 Interface Parameters Interface Name LAN v Provisioned Enabled State Jup Speed 11000 Mbps MAC address 00 10 95 03 Chapter 1 Connections and Setup Hardware Info This page offers the hardware info for this device containing the system information MTA serial number firmware name and build time and so on Administration THOMSON eng Basic J Basic Status iti Hardware info System Revision 20 VENDOR Tho
14. in will keep it connected to the Internet This means that it will always be ready when you are Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first Please verify the following on the Wireless Voice Gateway The on off switch on the rear panel must be in the ON mode on 1 Chapter 1 Connections and Setup Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the Ethernet port on your computer and install the necessary software Please refer to figure 1 to help you connect your cable modem for the best possible connection Attaching the Cable TV wire to the Cable Modem 1 Locate the Cable TV wire You may find it one of three ways A Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out from under a baseboard heater or other location See Figure 1 for the wiring example TY converter TV converter Notes For optimum TV converter performance be sure to connect your cable modem to the first point the cable enters your home The splitter must be rated for at least 1GHz New cable wire Bg Splitters Fig 1 Basic Ho
15. inutes and note which step it is getting stuck on The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your Cable Company recommends or if the terminal connections are loose it may not work Check with your Cable Company to determine whether you re using the correct cable If you subscribe to video service over cable the cable signal may not be reaching the modem Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it If your cable outlet is dead call your Cable Company Verify that the Cable Modem service is DOCSIS Euro DOCSIS compliant by calling your cable provider Chapter 2 Additional Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name Model 571 Equipment Classification Computing Device Accessory Responsible Party Thomson Inc 101 W 103 St INH700 Indianapolis IN 46290 USA This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable prot
16. length 10 mm There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting V 0000 0000 O 0000 0000 000000000 0000 0000 00000000000 0000 0 000000000 0000 0 0000 00000000000 0000 0 000000000 0000 000000000 0000 0 000000000 0000 0 000000000 0000 0 000000000 0000 000000000 0000 0000 00000000000 0000 0 0000 00000000000 0000 0 0000 0000 00 0000 0000 To do this 1 For THE CABLE MODEM ensure that the wall you use is smooth flat dry and sturdy and use the 2 screws holes 2 The unit can be to use solid concrete wall and or hard wood wall En ee Chapter 1 Connections and Setup Relationship Among the Devices This illustration shows a cable company that offers DOCSIS Euro DOCSIS compliant Internet services Computer Cable Modem Cable Company Internet Internet Service Provider What the Modem Does The Thomson digital cable modem serves as a two way high speed bridge between your personal computer and a cable Internet Service Provider ISP It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable industry standard DOCSIS Euro DOCSIS technol
17. me Wiring A THOMSON Chapter 1 Connections and Setup Important Connection Information The cable modem supports Ethernet connections simultaneously Ethernet Connection to One Computer Make the connections to the modem in the following sequence 1 Connect one end of the coaxial cable to the cable connection in the wall and the other end to the connector on the modem labeled CABLE 2 Insert the plug from the AC power supply into the power AC jack on the cable modem and the two prong plug into the AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem s back panel Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the modem to a hub or a hub within a port switch that provides the same function Chapter 1 Connections and Setup Connecting More Than One Computer to the Cable Modem If you need to connect more than two computers or if you need to connect two computers you ll need the following additional equipment if supported by your cable operator Crossover wired or null category 5 Ethernet cable for the cable modem to be connected to the hub 10 100 1000Base
18. mson Hardware info BOOT Revision 251 SW Revision STAS 48 3011 MODEL THG571 Software Version STAS 49 30 T1 Serial Number 2355255 Hardware Information Mta Serial Number 2356255 Software Build and Revisions Fireware Name THG57X A9 49 30 11 100811 F 1C1 bin Firmware Build Time 10 22 54 Wed Aug 11 2010 6 Thorson 2007 Event Log This page records the event log for DOCSIS and PacketCable You can clear the logs by pressing the Clear Log button THOMSON images amp beyond 4 Basic gt Basic Status 1 Event Log DOCSIS i Basic lan DOCSIS PacketCable Hardware info Event log Date Time Event ID Event Level Description Cm state Initial Scan Thomson 2007 THOMSON Chapter 1 Connections and Setup THOMSON images amp beyond Basic gt Basic Status Event Log PacketCable uc B Basic lan DOCSIS PacketCable Hardware info Event log Index Time Level Event ID Description Cm state Clear Log Initial Scan Thomson 2007 CM State You can find the EMTA state on this page Administration THOMSON 7 images amp beyond Basic e Basic Status Cm State Ae m State Operational Basic lan Docsis Downstream Scanning Complete Hardware info Docsis Ranging Complete Docsis DHCP Complete Event log Docsis TFTP Complete Docsis Data Reg Complete Com
19. nect multiple computers to the cable modem IP Address A unique 32 bit address assigned to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operator via DHCP each time it goes through Initialization Mode MAC Address The permanent identity for a device programmed into the Media Access Control layer in the network architecture during the modem s manufacture Network Driver A file that is loaded on the computer to allow the computer to recognize the Ethernet card TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems SOV Chapter 2 Additional Information Applicable power supplies list a Leader Electronics Inc MV18 Y120150 A2 China plug MV18 Y120150 A3 Australia plug MV18 Y120150 B2 United Kingdom plug MV18 Y120150 C4 Korea plug MV18 Y120150 C5 Europe plug b Global Yeou Diann Electric Industrial Co Ltd AMS6 1201500SSH Australian plug AMS6 1201500SBH United kingdom plug AMS6 1201500SKH Korea plug AMS6 1201500SCH China plug AMS6 1201500S XH Brazil plug AMS6 1201500SRH Russia plug AMS6 1201500SAH Argentina plug AMS6 1201500SVH European amp Singapore plug AMS6 1201500SHH Thailand plug Plea
20. nsnonsnnnsnnssnnssnnssnsssnsssnsssnnssnssnnssansnnnsnnnsnnne 8 CONNECTING THE CABLE MODEM ssescosnnesssesssnnnnennnnessnnsssnsnenennnssunnesnnessonnnensnnesnnnsssnnsssonnnssnnnesunssssnsnensnnesssnnennne 9 CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER eee eese eese tn setas ns sto nenne ense tuse snae tasa tasa ta seta sees sees sensns enun 9 ATTACHING THE CABLE TV WIRE TO THE CABLE MODEM esee seen seen stesse stunt tuns tu seen sets sensns sns snn sense en asa 9 IMPORTANT CONNECTION INFORMATION eese enses setas sinas ns suns setas ease ta seta sess sess sens senses suse saneta seta seta seta seta sean 10 ETHERNET CONNECTION TO ONE COMPUTER e eaussnussnnssnsssnsssusssussnnsnnnsnnnsnnnsnnssnnssnnesnnesnnnnnnsssnssnssnnsnansnonsnnnsnnssnnssnsssnnssnnssnnssnnsannne 10 CONNECTING MORE THAN ONE COMPUTER TO THE CABLE MODEM 4 eee setas 11 TELEPHONE OR FAX CONNECTION P ero 12 ACTIVATING THE CABLE MODEM ceersnnssonssnnssnnssnnssnnssunssersanssansnansnnnsnnnsnnssnnssnnnsnsssnsssunssnsssnssonsnonsnnnsnnsssnssnnssnnssnnssnnssnnsssnssnnsanssansnane 13 ACTIVATING THE EMTA 13 ACCESSING THE INTERNET eripere tnt inblessnnbbensinnbshnriishennenigalh 13 BASIC STATUS
21. ogy compatible with your cable modem The Internet Service Provider ISP Your cable company provides you access to an Internet Service Provider ISP The ISP is your gateway to the Internet It provides you with a pipeline to access Internet content on the World Wide Web WWW Check with your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for you Chapter 1 Connections and Setup Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem You should have the following information which you will find on the sticker on the modem ready The serial number The model number of the modem The Media Access Control MAC address i var prar Record your information here MODEL REX XXX Serial Number TRAE LEAL M MH Model SERIALPHNMU TWWDPLRO mmm Number MAC 001095 XXCCXXX j MAC Address Please verify the following with the cable company e The cable service to your home supports DOCSIS Euro DOCSIS compliant two way modem access e Your Internet account has been set up e You have a cable outlet near your PC and it is ready for cable modem service Note It is important to supply power to the modem at all times Keeping your modem plugged
22. plete Cm state Telephony DHCP Completed Initlal Scan Telephony Security Disabled Telephony TFTP Completed Telephony Reg with Call 5 1 Operational L2 Operational Telephony Reg Complete Pass With Warnings LineiState On Hook Line 2 State Thomson 2007 Chapter 1 Connections and Setup Initial Scan To speed up the modem s first time startup enter known downstream frequency and or upstream channel ID information here Then click Apply button to start scanning the cable network beginning with the values supplied here THOMSON images amp beyond Basic zx Basic Status 175 N Initial Scan To speed up the modern s first time startup enter DS frequency and or US channel ID here Initial DS frequency 770000000 Upstream Channel ID 1 Apply Hardware info Initial Scan Thomson 2007 Chapter 2 Additional Information Chapter 2 Additional Information Frequently Asked Questions Q What if I don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without cable TV service Contact your local cable company for complete information on cable services including high speed internet access Q How do I get the system installed A Professional installation from your cable provider is strongly recommended They will ensure proper cable connection to the modem and your computer
23. s displayed Computer Requirements Personal computer with the following minimum system requirements note that the minimum requirements may vary by Cable Company IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24 32MB preferred Operating System Windows 2000 XP VISTA Mac OS 7 6 1 or higher Available Disk Space 125MB 50MB Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT 100BaseT 1000BaseT 10BaseT 100BaseT 1000BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your cable modem Windows is a trademark of the Microsoft Corporation Macintosh and the Mac OS are trademarks of Apple Computer Inc o AT j Chapter 1 Connections and Setup Cable Modem Overview Front Panel The following illustration shows the front panel of the model The LEDs on the front panel are described in the table below from left to right THG571 Power DS US ONLINE LINK TEL1 TEL2 Description Boot up Operation ON ON ON ON ON ON ON Power on 0 25 sec ON FLASH FLASH FLASH Following system initialization comple
24. se do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product Thomson Inc 101 W 103rd St INH700 Indianapolis IN 46290 USA SOV THOMSON
25. te to before DS scanning DOCSIS Start up Operation ON FLASH During DS scanning and acquiring SYNC ON ON FLASH From SYNC completed receiving UCD to ranging completed ON ON ON FLASH During DHCP configuration file download registration and Baseline Privacy initialization DHCP status LED SHOULD be ON 1 sec and OFF 1 sec TFTP status LED SHOULD be ON 0 25 sec and OFF 0 25 sec ON ON ON ON Operational NACO ON ON FLASH FLASH perational NACO OFF Channel Bonding Operation FLASH FLASH FLASH FLASH FLASH Wait registration with all DS and all US Lights Flash sequentially from the right to left Minimum duration 3 seconds From 1 to 4 DS from 1 to 4 LEDs are ON From 5 to 8 DS From 1 to 4 LEDs are flashing Duration 3 seconds From 1 to 2 US from 2 to 3 LEDS are ON From 3 to 4 US from 2 to 3 LEDS are flashing Duration 3 seconds FLASH FLASH FLASH FLASH FLASH Wait registration with all DS and all US Lights Flash sequentially from the left to right Minimum duration 3 seconds CM Registration ON ON ON ON No US DS Channel Bonding and Registered with Pre D30 CMTS Green LEDs ee 7 0 vov Chapter 1 Connections and Setup Flavors ON ON ON ON X X X Channel Bonding and Registered with
26. us protect the environment in which we live Important Information North American Cable Installer This reminder is provided to call your attention to Article 820 40 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical Power Supply Information The power supply can be unplugged to turn off main power to the cable modem It should also be easily accessible in an emergency Power Cord Requirement This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV F or IEC227 H03 VVH2 F having conductors with a cross sectional area not less than 75mm Operating Information Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 20 to 70 C 4 to 158 F If you purchased this product at a retail outlet please read the following Product Registration Please fill out the product registration card that came with this product and return it immediately Returning the card allows us to contact you if needed Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No Serial No
27. your cable company If you purchased your cable modem from a retailer see the enclosed warranty card I Chapter 2 Additional Information Glossary 10 100 1000BaseT Unshielded twisted pair cable with an RJ 45 connector used with Ethernet LAN Local Area Network 10 100 1000 indicates auto sensing speed 10 Mbps and 100 Mbps and 1Gbps Base refers to baseband technology and means twisted pair cable DHCP Dynamic Host Control Protocol A protocol which allows a server to dynamically assign IP addresses to workstations on the fly DOCSIS Data Over Cable Service Interface Specifications A project with the objective of developing a set of necessary specifications and operations support interface specifications for cable modems and associated equipment Ethernet card A plug in circuit board installed in an expansion slot of a personal computer The Ethernet card sometimes called a Network Interface Card or NIC takes parallel data from the computer converts it to serial data puts it into a packet format and sends it over the 10BaseT or 100BaseT or 1000BaseT LAN cable F Connector A type of coaxial connector labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to con
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