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Welcome Guide - Cincinnati Bell

1. MMS messages will be charged in accordance with your mobile messaging and media plan For current rate information visit www cincinnatibell com Sending Receiving MMS Messages There are 3 ways to send an MMS message be tween phones PC to phone and phone to PC Sending an MMS from your phone From the main menu select MESSAGES gt CREATE MESSAGE gt MULTIMEDIA MSG on some phones these options could be reversed e Enter your text message Inputting text is not required You may send an image or a music clip with no message if you prefer e If you d like to include a picture or sound clip as well highlight the item you wish to insert and press SELECT e Press SEND To direct your message either manually input a 10 digit wireless phone number or select a number from your phone book When sending an MMS message to a GSM phone from your PC using your email or a web site you ll need to know the phone s address The GSM phone s MMS email address is made up of their 10 digit wireless phone number mms gocbw com Ex 513555001 mms gocbw com Receiving MMS to Your Phone e When an MMS message is received your screen will read Multimedia Message Received e To view the message select SHOW and the message will appear e Ifthe message came from a PC you may see a message stating that the image is attached You can view picture attachments sent via MMS however the image my not be the first t
2. From a landline phone Call your 10 digit wireless phone number Press to interrupt the greeting Enter your password First time users please press From here retrieve messages as you would from your wireless phone VoiceMail Quick Tips Rewind to beginning Press Rewind 8 seconds Press Pause Resume Press Fast forward to end Press Fast forward 8 seconds Press Delete message Press Lower volume Press Reset volume to normal Press Save Pres 000 Higher volume Press Skip to next message Press Return to main menu Press Convert message to text Press Replay this Message Press Hear Date Time Sender s Number Press Send a copy Press Delete Message Press Reply Press Save Press Other Options Press Skip to Next Message Press Return to Main Menu Press this isa SpinVox premium feature SpinVox On Demand After you review a message the system will prompt you as follows Convert this message press e To have this voicemail converted to text and sent to your device for 25 press If is selected you will receive your voicemail conversion in approximately 3 minutes Voice Message Waiting Indicator Each time you receive a new message in your VoiceMail box the system displays a Message Waiting Indicator on your phone Sending Voice Messages Without Other Person s Phone Ringing You can easily send message
3. s service You can also choose to view your bill online why not go ahead and pay it electroni cally with eBill It s a free service that makes bill paying a snap As an eBill user you ll get an email each month when your bill is ready Simply click on the link provided in the email review your bill and pay using a credit card or by debiting your bank account directly Questions amp Answers IF MY PHONE IS OFF WILL ANY CALLERS AUTOMATICALLY REACH MY CBW VOICEMAIL Yes Callers can leave you a VoiceMail mes sage at any time However some initial setup is required before you can begin retrieving mes sages See page 4 for instructions to set up your voicemail box CAN RECEIVE TEXT MESSAGES ON MY PHONE Yes CBW Text Messaging is a standard feature which allows text messages to be sent directly to your phone CAN I RECEIVE EMAIL ON MY PHONE Yes There are three options 1 Email is sent directly to your phone The address is based on your 10 digit wireless phone number i e 5135550001 gocbw com 2 You can access Fuse ZoomTown or other email services through our Wireless Internet Services 3 Email can be sent via WAP to your phone The address is based on your 10 digit wireless phone number i e 5135550001 mms gocbw com HOW CAN TELL IF PM OUTSIDE MY HOME SERVICE AREA When you re connected to the Cincinnati Bell Local Service Network your phone will display Cincinnati Bell If you
4. ber The term Device means wireless receiving and transmitting equipment that we have authorized to be programmed with the Number and any accessories IF YOU USE THE SERVICE OR THE DEVICE YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS DO NOT USE THE SERVICE OR DEVICE AND NOTIFY US IMMEDIATELY TO CANCEL SERVICE 1 SERVICE a Term The term of this Agreement for each Number or Device depends on the Calling Plan feature or promotion you select and is described in a separate Cincinnati Bell Wireless Calling Plan or Rate Plan Calling Plan Welcome Guide brochure or in feature or promotional materials collectively Sales Information all of which is incorporated by reference into this Agreement The term of this Agreement for each Number or Device begins on the date we activate Service for that Num ber or Device IF YOU SELECT A CALLING PLAN FEATURE OR PRO MOTION WHICH REQUIRES A FIXED TERM OF MORE THAN ONE MONTH SUCH AS A TWO YEAR PLAN YOU AGREE TO PURCHASE SERVICE FOR THE FULL TERM After the fixed term expires or if you are not ona fixed term such as a monthly plan this Agreement will continue on a month to month basis until terminated by either party with advance notice if required in your Calling Plan IF YOU SELECT A CALLING PLAN FEATURE OR PROMOTION WITH A FIXED TERM YOU MAY TERMINATE THIS AGREEMENT WITHIN 14 DAYS 30 DAYS
5. 4 to 8 digit phone code that you create e Call Cincinnati Bell Customer Care at 1 888 391 3925 to obtain a PIN PUK code to enter at the prompt Note You will have 10 chances to correctly enter this code If you incorrectly enter 10 times you will see SIM Blocked and should visit your nearest Cincinnati Bell Wireless location to purchase a new SIM card CAN RECEIVE MY VOICEMAIL AS A CONVERTED TEXT MESSAGE TO MY PHONE Yes SpinVox will convert all of your voicemes sages into a text message and deliver it to your handset for a small fee For additional informa tion or to sign up for service visit cincinnatibell com SpinVox or call Customer Care at 1 888 391 3925 IF DELETE THE CONVERTED TEXT MESSAGE WILL LOSE THE VOICEMAIL MESSAGE TOO No The message will be stored in your voice mail box as normal and subject to the existing rules on how long messages remain until they are automatically deleted You may also need to manually go into your mailbox and delete messages depending on the volume you receive 19 General Terms amp Conditions This is an agreement Agreement for wireless radio telecommunica tions services and related services and or features Service between you and Cincinnati Bell Wireless LLC Cincinnati Bell us we or our which is licensed to provide Service in the area associated with your assigned telephone data and or messaging number s Num
6. any retail store and ask for pix2pc Text Messaging Email amp Multimedia Messaging Service Text Messaging Text messaging is already active on your phone Text messaging allows other wireless phone us ers to type a short note using their phone s key pad and send it to another wireless phone PC users can also send 150 character long emails to your phone using your 10 digit telephone number gocbw com as the email address To illustrate the format of the address would look something like this 5135551212 gocbw com Text messaging rates can be found at anytime by visiting www cincinnatibell com To switch to a text messaging plan at any time simply call 611 from your wireless phone To Send a Text Message From Your Wireless Phone 1 From your phone s MENU select MESSAGES 2 Select CREATE or WRITE A MESSAGE or sim ilar option depending on the phone model 3 Use the key pad to type your message of up to 150 characters a Example Type the word Hello i Press the 4 key twice for H ii Press the 3 key twice for E iii Press the 5 key three times for L wait a couple seconds iv Press the 5 key three times for L v Press the 6 key three times for O 4 Select SEND and enter recipient s number 5 Press OK or SEND to send the message 6 Once you send the message your phone will display MESSAGE SENT letting you know the message has successfully been sent Most messages should be delivered wi
7. for litigation of disputes in court you and we both waive to the fullest extent allowed by law any right to pursue any claims on a class or consolidated basis or in a representative capacity e Limitations Period Any arbitration or legal action with respect to any and all claims or causes of action related to or arising out of this Agree ment must be brought within two years after the cause of action arises or within the applicable statutory period of time whichever is shorter This limitations period does not apply to any given cause of action when the statutory limitations period for that cause of action cannot be waived restricted or otherwise limited by you 6 MISCELLANEOUS a Privacy We are not liable for any lack of privacy which may be experienced with regard to the Service You authorize our monitoring and recording of calls to us concerning your account or the Service and consent to our use of automatic dialing equipment to contact you We have the right to intercept and disclose any transmissions over our facilities in order to protect our rights or property b Assignment We may assign all or part of this Agreement without notice to you which shall release us from any and all liability arising under this Agreement You may not assign this Agreement without our prior written consent c Notices Written notices are considered delivered and shall be effective when we send them by email to any email address you have pro
8. or HOME to connect to CBW Inter telenav Ki P EESP NOX99 net services The options you see will differ depending on the phone you are using and whenyou visit Cincinnati Bell is always updating these links with the latest content Below are just some of the links on the home page e Tones Games amp Graphics e News amp Sports e My Account e Weather e News Search Mobile Alerts e Cellfire Coupons e LIMBO 41414 e MyPhone Wireless Internet usage is charged by the data used to transfer the file or information on a kilobyte basis unless you have a monthly Wireless Internet plan For current rate information see www cincinnatibell com TeleNav GPS Navigator Always find your way with Tel o eNav GPS Navigator on your mobile phone or smartphone v Get voice and onscreen turn telenav by turn driving directions with automatic reroute and full color maps so you can drive more safely and stress free Easily find restaurants caf s hotels and more from over 10 million points of interest across U S TeleNav even displays the lowest gas prices in town to help you save money All maps and business listings are automatically updated for free so no need to perform costly manual updates TeleNav contains all the power of an in car GPS system and more MyPhone Cincinnati Bell s new mobile data services portal MyPhone enhances mobile data delivery _and consumption by providing sim
9. tion of any debts you owe to us b Arbitration Procedures You must first present any claim or dispute to us by contacting Customer Care to allow us an opportunity to resolve the dispute You may request arbitration if your claim or dispute cannot be resolved within 60 days The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association AAA under the Wireless Industry Arbitration Rules WIA Rules as modified by this Agreement The WIA Rules and information about arbitration and fees are available upon request from the AAA online at www adr org You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law Unless you and we agree otherwise any arbitration will take place in the county seat for the county in which your billing address is located At either party s election the arbitration shall be held telephonically An arbitrator may award any relief or damages including injunctive or declaratory relief that a court could award except an arbitrator may not award relief in excess of or contrary to what this Agreement provides and may not order relief on a consolidated class wide or representative basis In any arbitration applying the WIA 24 Rules applicable to large complex cases the Arbitrators must also appl
10. under the same Calling Plan that you were under at the time the suspension went into effect In the event the Calling Plan you were under is no longer offered at the time service is re established we will offer you a replacement Calling Plan that may contain less favorable rates and terms than you had previ ously Requests for termination of service voluntary cancels must be made directly by the customer the responsible party We will not process cancellation requests made by other parties i e relatives sales representatives authorized agents or competitors except where you have ported your number to another service provider f Deposits Service Limits Credit Reports Return of Balances You authorize us to ask consumer reporting agencies or trade references to furnish us with employment and credit information and you consent to our rechecking and reporting personal and or business payment and credit history We may require a deposit or set a service limit to establish or maintain Service The deposit will be held as a partial guarantee of payment It cannot be used by you to pay your bill or delay payment Unless otherwise required by law deposits may be mixed with other funds and will not earn interest We may require you to increase your deposit at any time to reflect your estimated monthly charges based on actual usage or our reevaluation of your ability to pay You may request that we re evaluate your deposit on an annual basis
11. word after you finish typing the word click the word Highlight the letter Click the alternate letter that ap pears on the screen Note For more information about typing making calls sending emails or SMS messages adding contacts taking pictures recording video web browsing scheduling appointments pairing with Bluetooth enabled devices or connecting to Wi Fi where applicable reference the Getting Started Guide and Tips documents included in the product box Need additional help in understanding how to make the most of your new BlackBerry We can help sign up for one of our BlackBerry for Beginners classes Go to the following website to register www cincin natibell com university 15 Billing Information Billing and Return Policies Refer to the General Terms and Conditions for Service at the back of this booklet so that you understand how you will be billed and the return policies that apply to your phone Bill Info what To Expect On Your First Bill You ll receive a bill for your Cincinnati Bell Wireless service every month Your first bill will probably arrive within the first two weeks of service and will include e Prorated monthly service charges and actual usage charges from the time you activated your account through that billing date Your first bill will be prorated Prorated billing means that you will get a partial bill based on the number of days in your billing cycle and the number of minutes used
12. ANY LIMITED REMEDY AND APPLY WHETHER THE CLAIM IS BASED ON CONTRACT TORT INCLUD ING NEGLIGENCE STATUTE FRAUD MISREPRESENTATION OR OTHER LEGAL OR EQUITABLE THEORY WE ARE NOT LIABLE FOR i INJURIES TO PERSONS OR PROPERTY ARISING FROM USE OF THE SERVICE THE DEVICE OR ANY EQUIPMENT USED IN CONNECTION WITH THE DEVICE OR ii THE INSTALLATION OR REPAIR OF THE DEVICE BY ANY PARTIES WHO ARE NOT OUR EMPLOYEES WE ARE NOT LIABLE FOR ANY ACT ASSOCIATED WITH THE PROPER EXERCISE OF RIGHTS UNDER THE PRIVACY AND OR UNAUTHORIZED USAGE PROVISIONS OF THIS AGREE MENT THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT b Indemnification YOU AGREE TO DEFEND INDEMNIFY AND 23 HOLD US OUR AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER HARMLESS FROM CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT OR YOUR PROMISES OR STATEMENTS MADE IN THIS AGREEMENT AND USE OF THE DEVICE OR SERVICE UNLESS DIRECTLY AND SOLELY ATTRIBUTABLE TO OUR SOLE NEGLIGENCE AMONG OTHER THINGS YOU MUST PAY ALL CHARGES OF ANY LONG DISTANCE COMPANY WHICH CARRIES YOUR CALLS EVEN IF WE CONNECT YOUR CALL TO A LONG DISTANCE COMPANY OTHER THAN THE ONE YOU REQUEST YOU ALSO AGREE TO PAY OUR REASONABLE ATTORNEYS AND EXPERT WITNESS FEES AND COSTS INCURRED IN ENFORCING THIS AGREEMENT THROUGH ANY APPEAL PROCESS THIS PARAGRAPH SHALL SURVIVE TERMI NATION OF THIS AGREEMENT c No Warranties WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICE OR THE DEVICE AND DISCLAIM A
13. FOR BUSINESS ACCOUNTS AFTER YOUR ACTIVATION DATE WITHOUT OWING ANY CANCELLLATION FEE IF YOU TERMINATE MORE THAN 14 DAYS 30 DAYS FOR BUSINESS ACCOUNTS AFTER YOUR ACTIVATION DATE BUT BEFORE THE END OF YOUR FIXED TERM OR WE TERMINATE FOLLOWING YOUR DEFAULT YOU WILL BE IN MATERIAL BREACH OF THIS AGREEMENT YOU AGREE OUR DAMAGES WILL BE DIFFICULT OR IMPOSSIBLE TO DETERMINE AND AGREE TO PAY US AS A REASONABLE ESTIMATE OF OUR DAM AGES AND IN ADDITITION TO ALL OTHER AMOUNTS OWING A CANCELLATION FEE FOR EACH NUMBER OR DEVICE THE ACTUAL AMOUNT OF WHICH IF ANY IS REFLECTED IN THE CALLING PLAN CONTRACT OR FEATURE OR PROMOTIONAL MATERIALS b Distribution of equipment to business accounts Cincinnati Bell Wire less initial delivery of wireless phone equipment will be made to your designated employee population over a scheduled period of time to be determined so as not to adversely affect your business operations We 20 will provide each of your employees with a his her corporate wireless phone b training on the functions of the equipment and c specifics surrounding the Service including but not limited to local area coverage billing and roaming long distance charges c Rates Your Service rates and other charges and conditions for each Number or Device are described in your Calling Plan and Welcome Guide if applicable each of which is incorporated by reference into this Agreement If you lose your eligibility for a par
14. G nc nnal Bell Welcome Guide A guide to help you enjoy your wireless service Cincinnati Bell WG 3 09 gt Operating Your Phone gt CBW VoiceMail gt Voice Features gt Messaging amp Media gt Text Messaging Email amp MMS 11 gt BlackBerry Features 14 gt Billing Information 16 gt Questions amp Answers 17 gt General Terms amp Conditions 20 How to Make a Call Placing a call is easy Provided you have already activated your phone and service just turn your phone ON Of course you must first make sure you have a clear signal in order to make a call If you are on the Cincinnati Bell Local Network your phone will display Cincinnati Bell If you are not connected to the Cincinnati Beli Local Network your phone may display Cinbell USA or Roam Once you have a signal dial the desired number include the area code and hit the green phone symbol If you misdial one of the digits simply press CLEAR to erase it then dial in the correct number s and press the green phone symbol Hanging Up It s most important that you end each call by pressing the red phone symbol key even if the other party has already hung up Otherwise you may be charged for additional airtime Traveling With Your Phone Cincinnati Bell uses the latest technology to make traveling with your phone a snap In fact Cincinnati Bell has teamed up with many national and internat
15. General Terms and Conditions at the end of this guide Wireless Equipment Program Life happens and it happens to your wire less phone That s why it s really important to protect your phone With our Wireless Equip ment Program you can do just that for a small monthly fee You deal directly with us which is much easier than dealing with a costly or time consuming manufacturer s warranty and it never runs out Plus you won t pay full price for a new phone even if your phone is lost or stolen See your salesperson or go to www cincinnatibell com for more details Messaging amp Media The Next Generation of wireless data phones are here Picture this Browse that Download tones Play games Email on the go Wander the Web Find your way And of course talk talk talk You can e Browse the Internet e Take photos and send them to any email address or any other Cincinnati Bell phone Requires a phone equipped with a camera e Send and receive email e Download the latest real tones ringback tones games graphics and user inter face themes to personalize your phone Cincinnati Bell Wireless Internet Services Have you ever wanted to look up a sports score get a breaking news headline or check your email but were nowhere near a PC You can do all of that and more with your Cincinnati Bell wireless phone To connect to CBW Internet Services Simply select MENU gt BROWSER or WEB gt CBW INTERNET
16. NY IMPLIED WAR RANTY INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT WE ARE NOT THE MANUFACTURER OF THE DEVICE AND ANY STATEMENT REGARD ING IT SHOULD NOT BE INTERPRETED AS A WARRANTY THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT 5 RESOLUTION OF DISPUTES Please read this section carefully It affects rights that you may otherwise have It provides for resolution of most disputes through arbitration instead of court trials and class actions Arbitration is final and binding and subject to only very limited review by a court This arbitration clause shall survive termination of this agreement a Binding Arbitration This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of our relationship Any dispute or claim including those against any of our subsidiary parent or affiliate companies arising out of or relating to this Agreement our Privacy Policy or the Service or any equipment used in connection with the Service whether based in contract tort statute fraud misrepresentation or any other legal theory will be resolved by binding arbitration except that 1 you may take claims to small claims court if they qualify for hearing by such a court or 2 you or we may choose to pursue claims in court if the claims relate solely to the collec
17. See your sales representative for a detailed explanation of your billing cycle e A one time activation fee will apply on first bill only e Fees for any local calls in excess of the min utes included in your monthly Calling Plan e Charges for any roaming or long distance calls billed by Cincinnati Bell Wireless e Any service fees for optional features e Any applicable taxes 16 Changing Rate Plans You can change you rate plan whenever you like by calling 611 from your wireless phone or 1 888 391 3925 We are available 24x7 to meet your needs Tracking Your Usage Visit www cincinnatibell com select My Ac count at the top the screen and log in to your account Once you ve logged in choose the My Services tab Click on your wireless phone number to view your current usage You can also set alerts so you ll be notified via text mes sage when you ve reached a certain number of minutes during the month Combined Billing and Online Billing If you re a Cincinnati Bell Telephone customer you may be able to select the Combined Billing Option This allows you to combine your regu lar phone service and your wireless service onto one bill saving you the trouble of making two payments The combined Billing Option takes effect on your second Cincinnati Bell Wireless bill To see if you qualify for combined billing contact 1 888 391 3925 Charges appearing on the combined bill are for the previous month
18. Unauthorized Usage You agree not to use the Device or Service for any unlawful unauthorized or abusive purpose or in any way that damages our property or others property or interferes with harms or disrupts our system or other operators systems or other users You will comply with all laws while using the Service and you will not transmit any communication or data that would violate any applicable federal or state laws court order or regulation or would likely be offensive to the recipient You are responsible for all content you transmit using the Service You may not install any amplifiers enhancers repeaters or other devices that modify disrupt or interfere in any way with the radio frequency licensed to us to provide Service If your Device user name or password is stolen or Service is fraudulently used you must immedi ately notify us and provide us with such documentation and information as we may request including affidavits and police reports Until you notify us you will remain responsible for all charges You agree to coop erate with us in any fraud investigation and to use any fraud prevention measures we prescribe Failure to provide reasonable cooperation may result in your liability for all fraudulent usage g Use of Roaming Plans If you select a Cincinnati Bell Wireless Calling Plan or Rate Plan that includes roaming in areas outside of the Cincin nati Bell Wireless digital network Local Service Area yo
19. air program for a one time fee During your first year of ownership for most models if you have a warranty problem with the handset visit a Cincinnati Bell store or call Customer Care at 1 888 391 3925 If basic trouble shooting does not fix the problem your phone will be sent for repair and returned within 10 busi ness days You may receive a loaner phone while you are waiting Cincinnati Bell may at its sole discretion exclude certain phone models from the warranty Rapid Repair program e Out of Warranty Replacement Policy If your phone is out of warranty you may be eligible for new customer discounts Simply stop in any Cincinnati Bell store to check discount your discount eligibility and to purchase a new phone AM RESPONSIBLE FOR THE LOSS OF MY WIRELESS PHONE Yes If your phone is lost or stolen contact Cincinnati Bell Wireless immediately at 1 888 391 3925 or go to www cincinnatibell com SO we can discontinue or suspend the service on your phone Get extra protection for lost sto len phones when you subscribe to the Wireless Equipment Program WHAT IF NEED TO CHANGE MY CALLING PLAN SELECTION If you would like to change to a different rate plan just call 1 888 391 3925 Some plans may have additional terms and conditions which may apply In addition our Customer Care team can analyze your current billing plan and help you determine if there s a more cost effective plan for you Call Customer Service
20. at 1 888 391 3925 for assistance HOW CAN ADD FEATURES AND SERVICES OR PURCHASE ACCESSORIES For information on features and services email or visit us at www cincinnatibell com If you are interested in purchasing additional accessories stop by any of our Cincinnati Bell Store loca tions or visit the website WHO CAN CALL IF HAVE QUESTIONS CON CERNING MY SERVICE OR NEED ASSISTANCE Most of your questions can be answered by call ing 1 888 391 3925 We re there for you 24 hours a day 7 days a week You can also go to our Web site at www cincinnatibell com DO YOU HAVE A SATISFACTION GUARANTEE If you are not fully satisfied with your Cincinnati Bell wireless phone you can return it within the first 14 days of purchase Take your phone to the store where the purchase was made along with all of the original packaging contents and the proof of purchase If you have questions about service call us 24 hours a day 7 days a week at 1 888 391 3925 Any charges for your monthly service or usage fees will not be credited HOW DO PROTECT MY PHONE FROM UNAUTHORIZED USE Would you like to make sure that others can t use your phone and your airtime without your consent Just follow these simple steps Once activated your phone will require the user to enter a password each time it s turned on e Go to SETTINGS gt SECURITY gt PIN CODE REQUEST e To turn your PIN code request on you will be prompted to enter a
21. ce the BlackBerry Inter net Service creates a link between the BlackBerry Internet Service and the email account that is as sociated with the email address you have added This link enables you to send and receive email messages on your BlackBerry device using the integrated email address With the BlackBerry Internet Service you can add up to ten supported email addresses and you can create one Black Berry email address If you add email addresses for more than one email account to the Black Berry Internet Service you can access all of your email messages in the main message list on your device Email messages continue to be delivered to the existing email account as they were before you added the email address to the BlackBerry Internet Service You can add email addresses that are associated with the following email account types to the BlackBerry Internet Service e Email accounts that you access through your Internet service provider e POP or IMAP email accounts that you access through your Internet service provider Email accounts that use a Microsoft Exchange server that you access using Microsoft Out look Web Access See below under BlackBerry Enterprise options Change the Value in a Field Highlight a field click the trackball then click a value Typing Basics for SureType Keyboards Pearl Series Devices You can type on your BlackBerry device using the SureType input method or multi tap input me
22. dditional roaming charges Long distance charges may also apply dependent on rate plan To inquire about plans with no roaming charges simply call customer care at 888 391 3925 Transferring Your Address Book You have the ability to save contacts to your phone or to your SIM card so that you can sim ply take your address book with you when you switch phones in the future To store contact information to your SIM card from the main menu select the option labeled CONTACTS or NAMES The exact labels you will encounter will vary from phone to phone Next you ll be able to select the option to ADD A NEW CON TACT or MAKE A NEW ENTRY Enter the name and number and select OK CBW VoiceMail When you can t or choose not to answer the phone CBW VoiceMail takes the calls for you VoiceMail plays your personalized greeting and records the caller s voice mes sage 24 hours a day seven days a week at no additional charge VoiceMail Takes Your Messages When e Your phone is turned off e You re away from your phone e You re talking on your phone e You re outside of the coverage area You Control The Costs e All calls answered by CBW VoiceMail domes tically are free The only time you are charged airtime is when you access and use your VoiceMail from your wireless phone Retrieving VoiceMail messages from any landline touch tone phone is free Setting Up amp Using VoiceMail Callers can leave voice messages as
23. dvanced features in many cities across the U S WHERE WILL MY PHONE FEATURES WORK Most if not all of your phones features such as voice mail caller ID and call waiting should operate in most major metropolitan areas and may be available elsewhere depending on the capabilities of the wireless network service provider in that area WHATIF MY PHONE STOPS WORKING Cincinnati Bell offers a warranty rapid repair program for an additional fee per use We also offer a Wireless Eguipment Program for a small monthly fee If you experience problems with your wireless phone while in warranty or out we ve got you covered with the follwing options e 14 day Satisfaction Guarantee If you are unhappy with your wireless phone for any reason within 14 days of the original pur chase simply return it to us in it s original condition including the box along with your receipt Refunds are issued in the method of purchase except cash purchases over 50 which will be refunded by check within 30 days Service Activation Fee and any airtime used are not refundable The 14 day Equip ment Satisfaction Guarantee does not apply to abused lost or stolen phones A restocking fee will apply if the returned phone is not in new condition e In Warranty Rapid Repair Manufacturers provide warranties with their phones but repairing a phone through the manufacturer may take many weeks For your convenience 18 Cincinnati Bell offers a Rapid Rep
24. elect EMAIL ADDRESS and enter your existing Cincinnati Bell email address i e nobody fuse net or johndoe zoomtown com case sensi tive To change the case press the key untill you see abc mode instead of Abc mode e Scroll down to EMAIL PASSWORD and enter your existing email password case sensitive e If you see a message asking FETCH REDIRECTED URL select YES e You should now see your existing email inbox Subsequent returns to MY EMAIL won t require you to input your email address and email pass word you ll automatically be logged in My Internet Email Use this option if you have email with a provider other than Cincinnati Bell or you wish to check a secondary Cincinnati Bell email account up to 5 secondary email boxes can be accessed e Select the MY INTERNET EMAIL option choose from one of the available options Yahoo amp MSN and enter your email address and password 12 e If your email service is not listed visit your email provider s website using the GO TO option and enter your Username and Password If you have difficulty accessing your other email contact your email provider for assistance Multimedia Messaging Service MMS Also known as Picture Messaging MMS al lows users to create messages combining text sound and graphics You can send and receive images voice clips music greeting cards and more Both the sender and receiver must have a an MMS capable phone
25. ent terrain obstructions such as trees or buildings or other conditions Service may be limited in some areas where coverage is not available or may be temporarily limited or interrupted due to system capacity limitations system repairs or modifications or in response to suspected fraud abuse misuse of the network hacking or malicious viruses Interruption may also result from nonpayment of charges by you We may without notice block access to certain categories of numbers e g 976 900 and certain international destinations or certain web sites if in our sole discretion we are expe riencing excessive billing collection fraud problems or other misuse of our network We may but do not have an obligation to refuse to transmit any information through the Service and may screen and delete information prior to delivery to you or the Device as permitted by law Some aspects of the Service may be temporarily unavailable if personal information is provided by a child under the age of 13 Without parental consent children under the age of 13 will not be able to use certain as pects of the Service as required by applicable law or regulation Certain devices may be incompatible with TTY so TTY users may be unable to make emergency calls e Use of Service Device Number Reproduction retransmission dissemination or resale of Service is prohibited without prior written contractual arrangements with us and any required regulatory approv a
26. er of a breach by the other whether express or implied shall not constitute consent to waiver of or excuse for any other different or subsequent breach i Partial Invalidity If any term or provision of this Agreement operates or would prospectively operate to invalidate this Agreement in whole or in part then such term or provision only will be void to the extent of such invalidity and the remainder of this Agreement shall remain in full force and effect provided however that if such term or provision constitutes the essence of this Agreement then this Agreement shall be deemed terminated without such termination constituting a breach herein Wireless Phone Number Password Sales Representative Sales Representative s Phone Number 25
27. forwarded calls To activate e Select the CALL FORWARDING option on your wireless phone menu Consult your phone s user manual to locate this option e Input the 10 digit number you would like the call forwarded to To cancel e De select the CALL FORWARDING option on your wireless phone Call Waiting Alerts you to an incoming call when you re on the phone Unanswered calis go into CBW VoiceMail To use e When you hear a tone press the green phone symbol to answer the second call e To return to the original call press the green phone symbol again e To alternate between calls continue to press the green phone symbol e Press the red phone symbol to terminate both calls Three Way Conference Calling Three Way Conference Calling permits you to add a third party to a call It can be used on either local or long distance calls To use e While you re on a call dial the phone num ber of the third party you want to conference in then press the green phone symbol e When the third party answers press the green phone symbol to connect all three individuals e Press the green phone symbol to discon nect the third party or press the red phone symbol to terminate the call Caller ID Displays the caller s number before you take the call If a number matches that of some one in your phone s address book you ll see their name too Caller ID also works with Call Waiting so you can screen and pr
28. he offer show the phone to the clerk and save It s that simple To learn more visit cincinnatibell com Cellfire or click on the Cellfire link on the home page of your wire less device s browser SpinVox Voice to Text Read your voicemail on your _ mobile phone with SpinVox an eSpINVOX99 exciting service that converts your voicemail messages to text and delivers them straight to you as SMS There s no need to dial in to pick up your messages you just read them on screen SpinVox allows you to get messages quickly wherever you are in a meeting at the game or in a noisy restaurant View all of your messages in one convenient inbox and reply by voice or text with one click Plus you have a visual record of who called and what they said no more scrambling for pen and paper to write down details With SpinVox you always get the message To sign up or find out more visit cincinnatibell com SpinVox or call Customer Care by dialing 611 from your wireless device Mobile Alerts Get up to the minute fun and information on your mobile phone breaking news cartoons sports scores horoscopes stock updates local weather and much much more Cincinnati Bell Mobile Alerts delivers free videos pictures and information right to your phone when you want them Nothing to download or install You can set up your ac count by visiting the Cincinnati Bell Alerts Web site cincinnatibell com mobilealerts or go to the C
29. her conditional action agreement or proposed resolution of any dispute must be i in writing ii marked Billing Dispute on the outside of the envelope iii sent to our address contained on the invoice and iv received by us within 30 days after receipt of the invoice e Default Termination If you fail to pay any amount owed to us or an affiliate of ours within 30 days after the date of the invoice or if you have amounts still owing to us or an affiliate of ours from a prior account or if you breach any representation to us or fail to perform any of the promises you made in this Agreement or if you are subject to any pro ceeding under the Bankruptcy Act or similar laws you will be in default and after you receive at least 10 days notice of any such suspension or termination we may suspend Service and or terminate this Agreement as permitted by law in addition to all other remedies available to us We may require reactivation charges to renew Service after termination or suspension Upon termination and or porting the Number to another carrier you are responsible for paying all amounts and charges owing under this Agreement including any applicable cancellation fee You agree to pay all costs including reasonable attorneys fees collection fees and court costs we incur in enforcing this Agreement through any appeals process If your Service is suspended under this provision we will have no obligation to re establish Service
30. hing you see when you open the message You may need to scroll down in the message 4 in order to get to the image a BlackBerry Features Setup Wizard The setup wizard is designed to help you learn about typing change options to personalize your BlackBerry device and set up one or more email addresses The setup wizard takes ap proximately 10 minutes to complete 1 In the setup wizard dialogue box roll the trackball to highlight Run Setup Wizard 2 Click press the trackball 3 Read the setup wizard introduction 4 Roll the trackball to highlight Next 5 Click the trackball 6 Complete the instructions on the screen Note If the setup wizard dialogue box does not appear automatically on the Home screen press the menu key Click Setup Wizard About Email Setup Options Use one of these options to set up email e BlackBerry Internet Service option Use this email setup option to create a new email address for your device or to associate your device with one or more up to ten existing ZoomTown Fuse or other ISP email addresses You can set up email using this option by selecting the want to create or add an email address option in the setup wizard on your device e BlackBery Enterprise Server option Use this email setup option to synchronize your device 14 with Microsoft Outlook IBM Lotus Notes or Novell GroupWise work email account If your system administrator has provided yo
31. in providing the Service We will determine in our reasonable discretion the taxes and other assessments that you are re sponsible to pay and the amounts of such charges These may include federal state or local taxes surcharges or fees as well as assessments to defray costs for federally mandated programs such as enhanced 911 service local number portability and number pooling You are responsible for paying these taxes and other assessments regardless of whether they are assessed on you or us To determine which jurisdic tions taxes and other assessments to collect federal law requires us to obtain your Place of Primary Use PPU which must be your residen tial or business street address and must be within our licensed service area You agree to provide us your PPU and to promptly notify us of any changes in your PPU If you do not provide us with an appropriate PPU we may reasonably designate one for you On certain Rate Plans your PPU must be your residential address c Billing and Payment We will provide your bill in a format we choose which may change from time to time Payment of all charges is due within 20 days of your bill cycle date You will receive one bill for all 22 Service associated with each Device Billing cycle end dates may change from time to time When a billing cycle covers less than or more than a full month we may make reasonable adjustments and prorations When terminating service the charge f
32. incinnati Bell home page on your wire less phone and click on Mobile Alerts Once registered you can choose from a wide range of channels and delivery options get score updates when your favorite team plays Even get health and diet tips delivered to you daily If you go on vacation you can suspend delivery and resume whenever you are ready It s easy fun and informative Sign up for Cincinnati Bell Mobile Alerts today Game Downloads Killing time while waiting in line A B Z 7 8 Want to entertain your kids on a trip Download a game to play on your phone Choose racing sports puzzle strategy action adventure simulation and more Peet ek e TO Save all of life s special mo ments whether you re out with your friends at home with the kids or just see something that makes you want to take a picture Even if you lose your phone buy a new one or run out of memory pix2pc has you covered Just point click save and pix2pc will take care of the rest After every photo taken your photos will be automatically delivered to your email your My Pictures folder on your PC and popular photo destinations such as Snapfish Photobucket Flickr and Blogger pix2pc also works with your Zoom Town email and ZoomTown Storage and Backup To learn more or sign up visit cincinnatibell com pix2pc login to your account and add pix2pc from the list of services You can also call 611 or go into
33. ional network providers to bring you great national and international coverage Traveling in Your Local Area While you re connected to the Cincinnati Bell Local Service Area your phone will display Cincinnati Bell This means you have access to your Cincinnati Bell calling features Traveling to Other Wireless Service Areas You ll be able to access your phone features and service on other wireless providers networks in cities across the U S When con nected to other service providers networks some of the advanced features such as Caller ID Message Waiting Indicator and Text Mes saging may not operate As long as you re con nected to another service providers network with whom Cincinnati Bell has negotiated a roaming agreement all calls to your phone will automatically forward to you as you travel Your phone will recog nize which service providers network you re con nected to within minutes of your arrival If you are capable of receiving or placing calls your phone should display Cincinnati Bell Roam or Cinbell USA Roaming Charges You may pay roaming charges when you leave the Cincinnati Bell Local Service Area The rate plan you have chosen determines if roaming charges apply outside of the Cincinnati Bell Local Network Most Cincinnati Bell rate plans currently offered allow roaming on the CinBell USA or the National Roaming Network without a
34. ioritize your calls Numbers for calls you missed are stored in your phone so you can return a call without dialing the whole number Caller ID Blocking Allows you to prevent your phone number from appearing on the receiving party s Caller ID display on a per call basis To activate dial followed by the number you re calling then press D International Roaming Cincinnati Bell has roaming agreements with many carriers overseas that may allow you to use your phone abroad Go to our website at www cincinnatibell com to view rates and cover age nternational roaming reguires that special features are set up for your mobile number Contact your Sales Rep or call 1 888 391 3925 to discuss international roaming options Directory Assistance from Cincinnati Bell Just dial 411 from your wireless phone and you will have access to local and national directory assistance Your calls will automatically be com pleted so you do not have to hang up and redial the requested number Directory Assistance is 1 79 per call DA prices may vary when on the National Roaming Network Mobile to Mobile Calling With mobile to mobile calling you have the benefit of using a separate bundle of minutes when you call another Cincinnati Bell Wireless customer For your call to qualify for mobile to mo bile minutes e You must subscribe to the mobile to mobile of fering or it must be included on your rate plan e You must p
35. iver limitation or exclusion of liability for punitive incidental or consequential damages or for intentional or willful conduct in some circumstances To the extent that any of these limitations are not permitted by applicable law they will not apply to you a Limitation of Liability WE ARE NOT LIABLE FOR ACTS OR OMIS SIONS OF ANOTHER SERVICE PROVIDER OR ANY THIRD PARTY PROVIDERS OF SERVICES RELATED TO USE OF THE DEVICE OR SERVICE FOR INFORMATION PROVIDED THROUGH YOUR DEVICE LACK OF PRIVACY OR SECURITY EXPERIENCED WHEN USING THE DEVICE EQUIPMENT FAILURE OR MODIFICATION OR CAUSES BEYOND OUR REASONABLE CONTROL INCLUD ING WITHOUT LIMITATION ANY REPRESENTATIONS THAT THE SERVICES WILL BE ERROR FREE UNINTERRUPTED OR FREE FROM UNAUTHORIZED ACCESS INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS WE ARE NOT LIABLE FOR SERVICE OUTAGES OF 24 HOURS OR LESS NOR FOR SERVICE LIMITATIONS OR INTERRUPTIONS AS DESCRIBED IN PARAGRAPH 1 D ABOVE OUR LIABILITY AND THE LIABILITY OF ANY UNDERLY ING CARRIER FOR ANY FAILURE OR MISTAKE SHALL IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE AFFECTED PERIOD TO THE FULLEST EXTENT ALLOWED BY LAW YOU WAIVE ALL CLAIMS OF LIABILITY FOR ANY INCIDENTAL PUNITIVE SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR GOODWILL EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS THE LIMITATIONS IN THIS SECTION 4 SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF
36. lace a call to or receive a call from another Cincinnati Bell Wireless subscriber e You must be physically located in the Cincinnati Bell Wireless calling area Note Minutes do not qualify as mobile to mobile when roaming e Caller ID must be received when you are the person receiving a call Calls made to VoiceMail are not classified as mobile to mobile calls Unlimited Cincinnati Bell Calling Unlimited Calling may be added to select plans for an additional charge With Unlimited Cincinnati Bell calling you can call any Cincinnati Bell phone number wireless residential or business any time any day This feature provides unlimited calls to from any Cincinnati Bell phone number when the call is placed received within the Cincinnati Bell Wireless Local Service Area Calls made to Cincinnati Bell AnyDistance Toll Free 800 s 411 Directory Assistance operator 0 international calls and forwarded calls are not included and will be charged as normal Fusion Wiki Fusion WiFi improves your in home office recep tion call clarity and download speeds by allowing your mobile phone to place calls on either the standard cell phone network or your wireless high speed internet network WiFi For an additional monthly charge you can also receive unlimited talk time while connected to WiFi without using your rate plan s included minutes A Fusion WiFi en abled mobile phone is required Certain restrictions apply see
37. leave the Cincinnati Bell Local Service Area the phone will display CINBELL USA or ROAM WILL PAY ROAMING CHARGES IF I TRAVEL TO ANOTHER CITY Most new Cincinnati Bell Wireless rate plans now include nationwide roaming at no ad ditional charge However there are older rate plans which do not and you may pay roaming charges if you leave the Cincinnati Bell Local Service Network CAN USE MY PHONE AS A MODEM Many phones offer this feature Being able to use your Cincinnati bell wireless phone as a modem connected to your computer with cables Bluetooth or infrared requires additonal data features on your account Call Customer Care at 1 888 391 3925 for information Check your phone s user manual for instructions or visit www cincinnatibell com HHD CAN USE MY GSM PHONE INTERNATIONALLY There are several wireless plans which are equipped to be used abroad To check if your phone is equipped and to request international calling access call 1 888 391 3925 WHAT HAPPENS WHEN TRAVEL OUTSIDE OF THE CBW LOCAL SERVICE AREA Cincinnati Bell Wireless has teamed up with many national and regional network service providers in an effort to provide you extensive national network access In Cincinnati and 17 Dayton your phone will operate on the Cincin nati Bell Wireless state of the art Local Network Outside of this service area you ll continue to receive the same guality digital or GSM GPRS service and a
38. levels Roaming charges outside the Cincinnati Bell National GSM Network will be billed according to your Wireless Data Service Plan rates Pay per use or over age data usage is billed at 0 05 Kbyte in the Cincinnati Bell National GSM Network and while roaming outside the U S i International Voice Roaming In order to qualify for International Services Cincinnati Bell Wireless Subscriber must meet certain credit criteria and may not have been suspended for non payment within the last 6 months preceding the effective date of this Agreement Cincinnati Bell Wireless offers international roaming service to many frequently traveled countries through our GSM international roaming partners You must have a GSM Next Generation phone that is capable of working on the international frequencies 900 MHz and 1800 MHz Cincinnati Bell Wireless recommends using quad band devices compatible with both the domestic and the international frequencies International roaming voice usage will be billed per minute plus International Long Distance charges where applicable Regular Text Messaging rates apply While roaming on a GSM partner s network outside of the U S unanswered calls forwarded to voice mail will be billed at international roaming rates if your device is turned on For current international roaming and long distance rates visit www cincinnatibell com international j Use of SpinVox Service Cincinnati Bell is not responsible for errors in the con
39. ls You are responsible for all content that you transmit through your phone Cincinnati Bell Wireless has the right to interrupt or restrict Service to your number without prior notice if Cincinnati Bell Wireless suspects fraudulent or abusive activity or in our efforts to combat fraudulent use Abnormal calling patterns including repeated calls of an extended duration or a large number of repetitive calls to a particular number or numbers may be considered abusive Your Device has been manufactured to operate exclusively with Service provided by us You are responsible for ensuring that your Device is compatible with our Ser vice and meets federal standards Your Device may contain preinstalled software necessary to use our Service By using our Service you agree to abide by the terms and conditions of any applicable software license You have no ownership rights to the Number any e mail address or any other identifier provisioned by us our agents or the manufacturer of your Device and agree we may change any such Number e mail address or any other identifier at any time with or without prior notice to you You may not program the number into any equipment other than the phone or change the electronic serial number ESN or Equipment Identifier EID of the phone You consent to receiving advertising alerts and other broadcast messages from our authorized agents or us You can only activate a limited number of promotions on each Number f
40. m or at any Cincinnati Bell retail location However we will notify you as provided in Section 6 if we modify a material term of this Agreement which would be materially adverse to you including any change to the charges or conditions of your Service prior to the billing period in which the changes would go into effect If the changes have a materially adverse effect on you you may terminate the Agreement by giving us notice within 20 days of the date of our notice without incurring an early termination fee if one applies If you use the Service more than 20 days after we have notified you of a change you agree to that change You may change Service by notifying us and paying our standard charges including any applicable early cancellation fees and by complying with any other of our require ments to accomplish the change The change will take effect by your next billing cycle If you transfer to a Calling Plan having a term which is shorter than your previous Calling Plan you may remain obligated for the term of the previous Calling Plan If we allow you to suspend your account for a temporary period we may extend the term of your Agreement by the length of the temporary suspension 4 LIMITATIONS The parties intend that the limitations on liability warranty and dam age awards provided for in this Agreement will apply to the fullest extent allowed by law Some jurisdictions do not allow the exclusion of certain warranties or the wa
41. omation These plans may not be used with service devices or with host computer applications Prohibited uses include but are not limited to Web camera posts or broadcasts continuous JPEG file transfers automatic data feeds telemetry applications automated functions or any other machine to machine applications i e FTP Data sessions cannot be used as a substitute for private lines or frame relay connections To use Cincinnati Bell Wireless devices as a modem integrated to a laptop com puter service devices or with host computer applications Subscriber must select an appropriate Tethering Premium Service Plan in addition to Subscriber s monthly Wireless Data Service Plan Tethering Pre mium Service Plans are not permitted for use while roaming internation ally Standard Wireless Data Service access Intranet browsing e mail intranet access for handsets other than BlackBerry and Windows Mo bile smartphones are permitted to roam internationally and will be billed at a cost of 0 0195 kb BlackBerry and Windows Mobile smartphones require an International Premium Feature while roaming internationally Your Sales Representative can explain current international features and pricing Cincinnati Bell Wireless reserves the right to deny or terminate service without notice to any person that uses Cincinnati Bell Wireless network in any manner prohibited above or when usage adversely impacts the Cincinnati Bell Wireless network or service
42. on CPNI Consent Under federal law you have a right and we have a duty to protect the confidentiality of information about the amount type and destination of your wireless service usage collectively CPNI You consent to us sharing your CPNI with Cincinnati Bell Inc its affili ates and its contractors to develop or bring to your attention any products and services or in the event of any merger sale of some or all of the company assets or acquisition as well as in any insolvency bankruptcy or receivership proceeding in which CPNI or other personal information would be transferred as one of the business assets of the company This consent survives the termination of your Service and is valid until you revoke it To revoke your CPNI consent at any time notify us in writing at Cincinnati Bell Wireless 221 East Fourth Street Cincinnati Ohio 45202 providing your 1 name 2 home address 3 home telephone number including area code 4 wireless Number including area code 5 Service billing ad dress and 6 Service account number Revoking your CPNI consent will not affect your current wireless service 3 CHANGES TO THIS AGREEMENT Cincinnati Bell reserves the right to amend the terms of this Agree ment including the Welcome Guide at any time without notice You agree to be bound by the General Terms and Conditions set forth in the most current version of this Agreement which is available at www cincinnatibell co
43. onsistent or additional promises made to you by any of our representatives agents or dealers If any part of this Agreement is found invalid the balance of the Agree ment remains enforceable If you have entered into a written contract with us signed by you or your authorized representative the terms of the contractual agreement shall govern and shall supercede any incon sistent terms set forth in these General Terms and Conditions f Governing Laws This Agreement is subject to applicable federal laws federal or state tariffs if any and will be governed by the laws of the state of Ohio without regard to choice of law provisions Where our Service terms and conditions are regulated by a state agency or the FCC the regulations are available for your inspection if there is any inconsistency between this Agreement and those regulations this Agreement shall be deemed amended as necessary to conform to such regulations g Other Cincinnati Bell Services You may have received special promo tions or discounts on other services offered by Cincinnati Bell Wireless affiliates in connection with the purchase of certain wireless services These promotions or discounts may terminate upon termination of this Agreement h No Waiver No term or provision hereof shall be deemed waived and no breach excused unless such waiver or consent is in writing and signed by the party claimed to have waived or consented Any consent by either party to or waiv
44. or your voice Calling Plan and features will not be prorated for your final partial month of service Service may be billed in a subsequent month due to delayed reporting between car riers this service will be charged as if used in the month billed If you have authorized payment by credit card no additional notice or consent will be required for billings to that credit card or account You agree to notify us promptly if your credit card is terminated lost or stolen or when the authorized date changes d Late Payments Disputes Time is of the essence for payment Therefore you agree to pay us a late payment fee for amounts over 25 00 unpaid 30 days after the date of the invoice in an amount equal to the greater of i 2 0 of the balance ii 5 00 or iii the maximum amount allowed by law Acceptance of late or partial payments even if marked Paid in Full shall not waive any of our rights to collect the full amount due under this Agreement We will assess an additional fee not to exceed 25 00 for any check or electronic payment returned for nonpayment and we may without notice to you suspend Service and or terminate this Agreement in addition to all other remedies All amounts due including disputed amounts must be paid by the due date regardless of the status of any objection All communications concerning disputed amounts owed including any instrument tendered as full satisfaction of the amounts owed or stipulating any ot
45. ple and compelling user experiences It lets subscribers enjoy easier and faster access to relevant and fresh mobile content Like ringtones graphics games themes email weather news applica tions premium SMS services account info and many others The application is available on select devices Personalize with Downloads Make your Cincinnati Bell wire less phone reflect your personal style In addition to the ring tones and graphics that come with your phone thousands of realtones games amp graph ics and user interface themes are available for download through your phone or our website for an additional fee Real Tones and Ringback Tones Downloads Real tones are almost CD guality real music clips sound effects and voice clips that you can use as the ringing tone you hear when people call your Cincinnati Bell wireless phone Ring back tones are music clips sound effects and voice clips that you can assign as a tone callers hear when calling your Cincinnati Bell wireless phone We have a vast collection of real tones and ringback tones Choose from many popular categories Hip hop R amp B Pop Rock Country Jazz Classical Soundtracks and much more Cellfire Convenient Savings on your Phone Cellfire provides one stop access to big savings at your favorite national and local merchants Use Cellfire to find coupons and discount offers on merchants in your neighbor hood Just click on t
46. r from 1 to 4 digits in length for the group distribution list Record a name for this group distribution list Press after recording the group name Enter the 10 digit VoiceMail box numbers of the people you want to add to the list They must be Cincinnati Bell VoiceMail sub scribers Sending a Message to a Group Enter your VoiceMail box Press to record your message Press when finished recording your message e Enter the number of the group distribution list that you want to receive your message followed by Press to send the message or to select a special delivery option Editing a Group Distribution List You can edit a group list when you need to add or delete a person from your distribution list e Enter your VoiceMail box Press O O O then enter the number of the group list you wish to edit To rename press or to add or delete a number e Enter the VoiceMail box number 10 digit phone number of the person you want to add or delete from the group distribution list Press O Oat the Main Menu to review or re name a group distribution list Press when finished Deleting a Group Distribution List e Enter your VoiceMail box Prs 08000 e Enter the number of the group distribution list you wish to delete Press to exit Voice Features Call Forwarding Immediately forwards incoming calls to a des ignated number You will be charged 07 per minute for
47. s to any other CBW VoiceMail subscriber in your home area without their phone ringing e Enter your VoiceMail box Press e The system prompts you to record your message Press after recording your message You can replay your message by pressing e Enter the 10 digit phone number to which you want to send your message Press to select a special delivery option Press to send the message e You can send your message to more than one person Just enter another mailbox number then press Special Delivery Options When sending a message to others you can select special delivery options Before pressing to send the message press then Press for private Press for urgent Press for message confirmation Press for future delivery Forwarding a Message Within the VoiceMail System After listening to your message press When prompted record your introductory comment then press Enter the 10 digit mailbox number or group list number Now you may either press to send OR you may choose a special delivery option The recipient must be a Cin cinnati Bell VoiceMail subscriber Group Lists If you regularly send messages to the same group of people it is more efficient to set up a group distribution list This enables you to send a message to more than one person by using a two digit code Creating a Group List Enter your VoiceMail box Press 08 O00 Select a numbe
48. soon as you activate your phone so it s important that you set up your VoiceMail box and personal greeting right away You must set up your voice mailbox within 2 months or it will be removed Personalizing Your CBW VoiceMail Box From your wireless phone e Press and hold or call your 10 digit wire less phone number e The system asks for a password First time users please press 90000 e To personalize your greeting press 00000 e The system will prompt you to Save or Erase your greeting From a landline phone e Call your 10 digit wireless phone number Press to interrupt the greeting e The system asks for a password First time users Q please press e To personalize your greeting pres00000 e The system will prompt you to Save or Erase your personal greeting Personalizing Your Greeting Here is a sample greeting to guide you Hi you ve reached Jeff Johnson I m sorry missed your call If you d like to leave a voice message just wait for the tone Thanks for calling Retrieving Your Voice Messages From your wireless phone e Press and hold or call your 10 digit wireless phone number e Enter your password First time users please press 0000 e The system will tell you how many new and saved messages are in your mailbox You have 5 new messages and 4 saved messages Main Menu To review your messages press Press to hear new messages Press to hear saved messages
49. thin a few seconds Helpful Hints e If you re sending a message to a stored contact the wireless number must contain 10 digits for the message to be sent successfully e For more advanced options like using Tg Predictive text please consult your manual Receive a Text Message When you receive a numeric text message or e mail an envelope icon will appear on the display of your phone Please refer to the Manu facturer s User Manual to learn how to retrieve text messages NOTE Messages can be up to approximately 150 characters in length Messages sent using the Internet are subject to variable delays as experienced throughout this public network Email To access your email Go to the Cincinnati Bell Wireless Internet services home page on your phone You will see two options 1 MY CINCINNATI BELL EMAIL or 2 MY INTERNET EMAIL 11 My Cincinnati Bell Email Existing Cincinnati Bell email subscribers Fuse ZoomtTown etc may set up MY CINCINNATI BELL EMAIL with the same Cincinnati Bell email address and password that you use to log in via your PC Setting Up My Email The directions vary for those with and those without an existing Cincinnati Bell email box Fuse Zoom Town etc Those who HAVE an existing Cincinnati Bell email box Fuse ZoomTown etc e Select MY EMAIL and answer YES when asked Are you an existing Cincinnati Bell email fuse net Zoomtown com customer e S
50. thods SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dial ing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word once until the word ap pears in a list that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter For example to type run you would press the ER key twice the UI key once and the BN key twice SureType technology is the default typing input method for most fields Multi tap is the default input typing method for phone numbers and password fields Type Text Using SureType Technology 1 Press the letter key once for each letter in a word 2 Perform one of the following actions e To select an item from the list that appears when you type and start typing a new word highlight the item Press the Enter key e To select an item from the list that appears when you type and continue typing the same word click the item e To change a letter in a word that you are typ ing highlight the letter Click the alternate letter that appears on the screen e To change a letter in a
51. tiated on the GSM network will be billed in accordance with your 21 mobile rate plan Ifyou do not subscribe to Unlimited Fusion WiFi you will be billed for Fusion WiFi usage in accordance with your mobile rate plan You may not be able to access all WiFi networks that are visible on your handset You will only be able to connect to non secured open WiFi networks or secured networks for which you have the SSID amp security code Fusion WiFi call performance may vary based on number of users on same access point at once and in building interference sources IMPORTANT NOTICE Emergency 911 calls on your Fusion WiFi handset require ability to connect to the GSM wireless network 911 calls initiated on WiFi will be routed to the GSM network for comple tion to emergency services where the GSM network is available 911 calls initiated on WiFi where GSM coverage is not available WILL NOT BE COMPLETED Cincinnati Bell is not responsible for the failure to complete a 911 call where GSM coverage is not available 2 CHARGES PAYMENTS DEFAULT a Generally you are responsible for paying all charges to your account including but not limited to airtime access features voice mail delivery data usage text messages downloadables alerts roaming long distance directory and operator assistance charges the price of the Devices and accessories shipping handling fees and any taxes surcharges fees assessments or recoveries imposed from time to
52. ticular Calling Plan we may change your Calling Plan upon prior written notice to you If you misrepresent your eligibility for any Calling Plan you agree to pay us the additional amount you would have been charged under the most favorable Calling Plan for which you are eligible If you select a Calling Plan that includes a predetermined allotment of Services for example a predetermined amount of airtime or text messages unused allotment of Services from one billing cycle will not carry over to the following billing cycle If your Calling Plan requires other products or services provided by Cincinnati Bell Wireless or one of our affiliates and use of those products or services is terminated we may change your Calling Plan and corresponding rates to a plan with comparable included min utes with no prior notice If you activate Service on behalf of an entity but were unauthorized to do so you will be personally responsible for all charges to the account and will be fully bound by this Agreement as though you had activated Service on your own behalf d Availability Interruption Service is normally available to your Device when it is within the operating range of our system and may be available outside of that area in other participating carrier service areas Service functionality may vary when outside our system Service is subject to transmission limitation reduction in transmission speed or interrup tion caused by weather your equipm
53. time on you or us as a result of use of the Service on your account or the pur chase of goods You may receive a separate bill for your long distance charges We reserve the right to deliver some or all of your long distance calls to a long distance provider of our choice For all incoming and outgoing Service the length of the call will be measured beginning when the SND Send or Yes key is pressed and ending the earlier of when the End or No key is pressed or our system terminates the call If an incoming call has been forwarded to another phone number you will be charged for the entire time that our switch handles the call Airtime usage on each call is billed in full minute increments with partial min utes rounded up to the next full minute For calls made from or received in your home area as defined in your Calling Plan you will not be charged for busy or unconnected calls if you press End or No within a reasonable time If your Device is used as a pager you will be charged for messages as described on your Calling Plan You are responsible for all data usage sent through our network and associated with the Device regardless of whether the Device actually receives the information b Taxes Surcharges and Other Fees Various taxes surcharges fees and other assessments are imposed relating to the Service we provide to you goods or services you purchase and the wireless network and equipment used
54. u with an enterprise activation password you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device If you do not have an enterprise activation password con tact your system administrator Note The available email setup options might vary depending on your wireless service plan Add or Create an Email Address 1 In the setup wizard on the email setup screen select the I want to create an email address option Click Next 2 If necessary click Update Now f necessary click Create New Account 4 To accept the terms of the license agreement select the Yes option Click I Agree 5 If necessary type a login user name and password of your choice Type the password using the multi tap input method for Sure Type keyboard styles Click Next Record your user name and password in a safe place 6 Complete the instructions on the screen Use the multi tap input method to type a password for SureType keyboard styles U9 NOTE The newest versions of BlackBerry handheld software no longer require a BlackBerry specific user name and password for setting up email accounts However if you are prompted to create such a user name and password combination please record this information for future reference Setting up Existing Email Addresses When you add a supported email address to the BlackBerry Internet Servi
55. ur principal residence must be within the eligible Cincinnati Bell Wireless Local Service Area If your account is a business account you agree on behalf of such business entity that your principal business location is within the eligible Cincinnati Bell Wireless Local Service Area Additionally each Device must maintain a minimum of 30 of your overall wireless usage as measured on a quarterly basis on the Cincinnati Bell Wireless Local Service Area If you fail to maintain this minimum level of usage during any three month period we may suspend Service with or without prior notice to you and terminate this Agreement h Use of Wireless Data Service Plans The end user s principal resi dence must be within an eligible Cincinnati Bell Wireless Local Service Area For corporate responsibility customers the end user s principal residence or principal business address must be within an eligible Cincinnati Bell Wireless Local Service Area Your Sales Representative is available to provide address verification upon request Eighty Percent 80 of all usage on Unlimited Wireless Data Plans must be within Cincinnati Bell Wireless Local Service Area Wireless Data Plans may be used with wireless devices for the following purposes i Internet browsing ii e mail iii intranet access including access to corporate intranets e mail and individual productivity applications like customer relationship management sales force and field service aut
56. version of voice messages to text nor for content that is unlaw ful harmful threatening abusive vulgar obscene tortious or racially ethnically or otherwise objectionable The service provides as accurate a conversion of the voice message as possible although a user may still need to listen to the voice message for content There are no controls or filtering of messages In some instances a third party agent may be used to assist in the translation of individual words or small portions of a voice message Out of Bucket Usage is 0 22 per conversion SpinVox On Demand subscribers can follow the prompts following each voicemail message to convert the message to text and have it sent to the subscriber s handset via SMS for 0 25 message k Use of Fusion WiFi Service Fusion WiFi is an add on feature to qualifying mobile rate plans and requires the purchase of a Fusion WiFi capable wireless handset Fusion WiFi not available to i Wireless Fu sion WiFi subscribers may pay a monthly fee to receive unlimited Fusion WiFi talk time while connected to a WiFi location Unlimited Fusion WiFi talk time only applies when call is initially received or made when connected to a WiFi location and does not apply to text or data usage The handset s Fusion WiFi indicator must be shown at the initiation of a call for the call to be rated as Fusion WiFi no portion of a call initiated on the GSM wireless network will be rated as a Fusion WiFi call Calls ini
57. vided to us or 3 days following the date deposited in the U S Mail addressed to your address as kept in our files You are responsible for notifying us of any changes in your address es Written notice to us shall be effective when directed to our Customer Care Department and received at our address Your notice must specify your account number and Service Number Oral notices shall be deemed effective on the date reflected in our records We will not give you notice of any subpoenas or court orders related to your account or use of Service unless required by law d Force Majeure Notwithstanding anything else in this Agreement no default delay or failure to perform on the part of Cincinnati Bell Wireless shall be considered a breach of this Agreement if such default delay or failure to perform is shown to be due to causes beyond our reasonable control including but not limited to causes such as strikes lockouts or other labor disputes riots civil disturbances actions or inactions of governmental authorities or suppliers epidemics war embargoes severe weather fire earthquakes acts of God or the public enemy or nuclear disasters e Entire Agreement These General Terms and Conditions together with any other documents directly or indirectly made a part of these General Terms and Conditions represent the entire agreement between you and us which may only be amended as described in this Agreement This Agreement supersedes any inc
58. which may result in a partial or total refund of the deposit to you or credit to your account If you default or this Agree ment is terminated we may without notice to you apply any deposit towards payment of charges due After approximately 90 days following termination of this Agreement any remaining deposit or other credit balance in excess of 10 will be returned without interest to you at your last known address You agree any amounts under 10 or amounts which are undeliverable will be debited to cover the extra costs of closing your account g Account Information Any person able to provide your name address the last four digits of your social security number or for business customers other information we deem sufficient and the Number will be deemed authorized by you to receive information about and make changes to your account including adding new Service If you are receiving Service on a business Rate Plan through your employer you authorize us to share your account information with your employer You consent to disclosure of any informa tion about you to any person as permitted by law if any device programmed with your Number calls an emergency service number such as 911 or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay h Customer Proprietary Network Informati
59. y the Federal Rules of Evidence and the losing party may have the award reviewed in accordance with the review procedures set forth in the WIA Rules Judgment on any arbitration award may be entered in any court having proper jurisdiction If any portion of this arbitration clause is determined by a court to be inapplicable or invalid then the remainder shall still be given full force and effect c Costs of Arbitration For claims of less than 1 000 you will be obligated to pay 25 and we will pay all other administrative costs and fees For claims over 1 000 but under 75 000 you will be obligated to pay your share of the arbitration fees but no more than the equivalent court filing fee for a court action filed in the jurisdiction where your billing address is located For arbitrations in excess of 75 000 all administrative fees and expenses of arbitration will be divided equally between you and us In all arbitrations each party will bear the expense of its own counsel experts witnesses and preparation and presentation of evidence at the arbitration d Waiver of Class Actions By this Agreement both you and we are waiving certain rights to litigate disputes in court You and we both agree that any arbitration will be conducted on an individual basis and not on a consolidated class wide or representative basis If for any reason this arbitration clause is deemed inapplicable or invalid or to the extent this arbitration clause allows

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