Community Nursing Mobile Computing Device CHIME
Contents
1. 4 Select CANCEL when this screen shows Unable to connect 5 Swipe to the bottom of screen select Remind Me Later then select NEXT HTC Advantage HTC Advantage features No charge 50GB Google Drive storage Sign in with Google Advanced content Backup amp Restore features ee ey en PS Ae Remind me later eS No charge 50GB Google Drive storage Y OO BACK NEXT BACK NEXT 2 O 6 Select SKIP then NEXT for both of the following screens m Fast and easy setup Get content from old phone Get content from old phone want to use Get Started Skip Skip BACK NEXT BACK NEXT f Allocated handset unique name i e Community Nurse 1 then select NEXT Personalize amp secure HTC_Glenn Screen lock BACK NEXT 8 Swipe down to bottom of the page making sure the Help make HTC better is UNTICKED and the last two options are TICKED Then hit FINISH Tell HTC amp location services Tell HTC amp location services Help make HTC better BACK MORE BACK FINISH Y ou have now completed starting up your HTC mobile device 7 CONFIGURING HTC DESIRE 610 MOBILE APN DATA ACCESS TO HNE NETWORK NOTE Difficulty connecting to 4G lock to 3G Mobile Settings gt Network mode gt GSM WCCMA 1 Select the 9 tiny squares circled 2 Then select Settings circled yellow Yellow to display the apps list alll wa 8 21 am Apps v Custom m amp Calendar2. 1 Laptop needs to be connected to a HNE network using internet cable Same cable used in the back of your desk PC see blue arrow below 2 Log onto user account using normal domain logon details whilst connected to the HNE network See red arrow below 3 4 Click the Connect Yellow square below Then enter Username and Password HP Connection Manager Payroll Number hnehealth nsw gov au Mobile Broadband Locations Monne Broadband WWAN Use your Network password Wi Fi Wireless LAN HTC Portable Hotspot CB7E You are connected p Bustoome 5 A Enter username and password to connect n Ethernet Wired LAN Username 56014108 hnehealth nsw gov au Not connected Password PPITTTITT Titi t ty Airplane mode off roi Location 5 After the first initial login user will only need to login via HP Connection Manager to connect to network no internal cable now required unless new user GETTING STARTED WITH THE HTC DESIRE 610 HANDSET 1 The first time you turn on HTC mobile you ll see the picture screen below Select START arto BENA gt a Benvenuto AOOPO AOU iL i A a Gani tors oe English Australia EMERGENCY START 3 Select date and time then select NEXT if screen appears Set date Select time zone Set time BACK NEXT 2 Choose NEXT Don t add WiFi network Connect to Wi Fi Add network BACK NEXT
3. TelstraOne Facebook Twitter SH a y HTC Guide Kid Mode leistratine ES c KJ Productivity Settings Tips amp Help m D m 3 Select Mobile data to take you to 4 Select Access Point Names APN the mobile network settings Settings lt Mobile network settings Data roaming ah Airplane mode OFF Data roaming sound Wi Fi Bluetooth OFF m Access point names Network mode Mobile data a anes Ah of Fo Network operators co Media output More 5 First picture select the 3 dot menu button and choose New APN see arrow 6 Add below information into each field Accurately enter information NAME HNELHD VPN APN telstra corp PROXY hneproxy hneahs nswhealth net PORT 8080 USERNAME payroll number hnehealth nsw gov au PASSWORD Network Password same password used for Windows Email HETI etc AUTHENTICATION TYPE Select PAP APN TYPE default hipri dun lt APNs lt Edit access point lt lt Edit access point Telstra internet New APN Name Name Telstra Broadband Reset to default APN APN Telstra MMS Prony Proxy Port Port Username Username Password Password Server Server MMSC MMSC at Mt 615 0m Delete APN MNC MNC Save Authentication type Authentication type Discard APN type APN type APN protocol APN protocol APN roaming protocol APN roaming protocol Bearer Bearer 8 Select the HNELHD VPN option ensure the green dot is next to it T
4. HNE Desktop Laptop computer when trying to access the Internet You have now completed configuring APN data connection WI FI TETHERING TO HP LAPTOP TABLET DATA CONNECTION SET UP NOTE Ensure mobile data is turned on prior to turning on Wi Fi Hotspot 1 Select Settings circled yellow alll 8 21 am Q amp E w Calendar WETS Hg Google TelstraOne Facebook Twitter ht gt o M HTC Guide Kid Mode a z Productivin Settings Tips amp Help m 3 Select Mobile Network Sharing arrow lt Wireless amp networks Data usage Default SMS app VPN Mobile network sharing HTC Minit 11 2 Then Select More see arrow Settings aK Airplane mode Wi Fi Bluetooth tl Mobue data Fo E Media output More Pa Personalize A 4 Turn On Portable Wi Fi hotspot see 36 ail 6 24 om lt Mobile network sharing Portable Wi Fi hotspot USB network setting Bluetooth tethering 5 You ll then be prompted to choose a password this will stop other users connecting to the Wi Fi hotspot but you Set up a Wi Fi hotspot Set up Wi Fi Hotspot to share thes phone s internet connection to other devices YOUR H OT ANAM HTC Hotspot PASSWORD 8 63 ASCII CHARACTERS Password2014 NEXT 6 Using a Windows Laptop click on the f Then select HTC Hotspot and network icon Left hand corner Select select Connect see arrow the refr
5. need your password Don t forget it it can t be recovered 6 Copy the clinical note that you wrote and paste it into a new clinical note attached to the correct service contact 7 Check that the note is on the correct client s file before you save the new clinical note 8 When you are sure the note is saved to CHIME delete the note from your Notes in the field folder 17 APPENDIX 2 CHIME SCREEN Seeing more of your CHIME Screen Many monitors laptops and tablets may not allow staff to see the whole of CHIME on the screen This can lead to problems in seeing the bottom of some forms and the buttons that may be there A common problem area is the buttons at the bottom of the screen where we add Images to Clinical notes One way to remedy the issue of not being able to see all of the CHIME Screen is to check and change if necessary your Zoom Settings in Internet Explorer if you are now using Internet Explorer 11 this is easy to do 1 Maximise your CHIME Screen 2 Press the Tools control at the top right of your screen it looks like a little gear wheel kd bv Pager Safetys Tooke Qv 3 Choose Zoom and then 100 Print 1 Print File ji File nov Page Safety Toolse Zoom 1502 Zoom 15006 Safety Safety Acd site to Sart menu lf this does not fix your issue View downloads completely try Manage add ons 1 Clicking on Zoom F1 Developer Tools 2 Then click on Custom Go to pinned sites
6. 3 Try adjusting your Zoom Compatibility View settings level 85 to 90 is a good Report website problems 100 Ceil 0 place to start Intemet options Quick Fix Pressing the F11 key will maximise the CHIME Window s Note This will Hide the Taskbar at the bottom of the screen this includes the F11 START Button To return the Window to the usual setting Press the F11 key again Clicking on the blank space on a Menu Bar will Collapse the Menu Bar making the screen a little larger Y diie Ta Tia Tein GHA Deis Acct To return the Menu Bar to the usual setting Click on the Title sj 8 Cet Dan Diaries Filter CO 6 date 21 August 2015 18
7. COMMUNITY NURSING MOBILE COMPUTING MANUAL aao W Health TCA Hunter New England covernmenT Local Health District TABLE OF CONTENTS COMMUNI HOI icy 0 peers ee ee enn er tras mer rs Nes reste eran eer ers re nn ane ee ee me 1 Mobile COMpDUTING VianU Gl wscteintiatatee ictal Gaeta awa eae ai 1 Purpose SOF Vial Ualliccnsucseccessnsszepsiwscasense isaac TE O 3 Contact IMMOM MAL OM ied fe tecacecinceced a N EEE E 3 HP Laptop Tablet Internal SIM data connection Set up cccccccccecccccccceseeeeeeeeeeeeeeeseeeeeess 4 Getting Started with the HTC Desire 610 Handset ccc cesccccssscecesceecesececeusceeeeseeeeeaecesanees 5 Configuring HTC Desire 610 mobile APN Data access to HNE Network c ccccccsesseseeeeees 8 Wi Fi Tethering to HP Laptop Tablet data connection Set up cccccccceececeeeseeseeeeeeeees 11 Configure HNE Email on HTC Desire 610 Mobile ceccccssscecesseeccesececeeeceeeeseeeeeaecessnecenees 14 Mobile Computing Trouble Shooting Guide cee eccccessccccesececeesceceesececeuececeucesseaecessueceseuaess 16 Appendix 1 Cannot access CHIME write your clinical notes on your laptop ccceeeees 17 Appendix 2 CHIME SCENT ie O E areca 18 PURPOSE OF MANUAL The Mobile Computing Manual is for HNELHD Community Nurses who work in the community environment working with electronic computing devices Document provides support and guidance to community nurse using inte
8. ap back arrow twice circled yellow to get to previous screen lt APNs HNELHD VPN Telstra Internet Telstra Broadband Telstra MMS Turn the Mobile data option OFF then back ON You ll then see a signal bar change to 3 4G or H symbol next to it See arrow Select home key to go back to Home screen circled yellow tt alll 9 35 am Settings WIRELESS amp NETWORKS AK Airplane mode Off OFF WiFi Off OFF x Bluetooth Off OFF ty Mobile data Connected F on E Media output More Data usage HTC Mini mobile network sharing PERSONAL PA Person 10 Open internet browser on home screen KJ and type HNE internet link in http intranet hne health nsw gov au and save as home screen Select three dots gt Settings gt General gt Set Home Page gt Current Page r 4 wiil 5 ig intranet hne health nsw gov au O Wis NSW eer Hunter New England Local Health District Home What s Happening Other Useful Links Sete Indes ma Appbcation portal suem EBOLA ph 472 2800 Payat oh 1800 853 400 Message Centre Salary Packaging Prosperity Laipat Shalt Announcements om 4007 THO ii 4 alll il 9 56 am Wi 172 27 72 27 web log Q Ay Health Hunter Ne ew England NSW ocal Health Distric AUTHENTICATION REQUIRED 56014100 NOTE Accessing google you ll be prompted to enter username amp password Same process using a
9. esh icon see arrow Not connected o 4 e a Fiill Connections are available Not connected Fiill Connections are available Wireless Network Connection Wireless Network Connection A NDOQpwJP7usK8e0C0JzW3wqCZruzo NDOQpwJP7usK8e0COJzW3waqCZruZ0 all HTC Hotspot wat V Connect automatically HTC Hotspot Telstra4565 Telstra4565 Other Network Other Network Open Network and Sharing Center Open Network and Sharing Center 9 02 PM i 59 PM l 12 11 2014 ETENE gt ff 12 8 Enter the password chosen in Step 5 Currently connected to Da Identifying HTC Hotspot _ No Internet access Wireless Network Connection A HTC Hotspot Connected wal NDOQpwIP7uskK8e0COJzW3wqCZruZ0 atl Telstra4565 will Other Network wall Type the network security key Security key Password2014 Hide characters Open Network and Sharing Center 9 03PM jy 904PM 12 11 2014 12 11 2014 Now you are connected to the Internet Intranet Microsoft Outlook and clinical application i e CHIME using laptop computer If you try and go to an Internet address you will be prompted for proxy authentication as you normally would when trying to access the internet You have now completed configuring Wi Fi Tethering data connection 13 CONFIGURE HNE EMAIL ON HTC DESIRE 610 MOBILE NOTE Ensure HTC Desire 610 mobile APN Data access to HNE Network is configured first 1 Select the mail
10. icon from apps list 2 Then select Microsoft Exchange ActiveSync all 8 21 am Apps tee Q gt Choose a mail provide pe B ON 5 Microsoft Exchange ActiveSync Oa valendar MI Gmail Zoe TelstraOne Yahoo Mail f gz Outlook com Facebook Twitter N Other POP3 IMAP ATC R M HTC Guide Kid Mode DERO z Productivity Settings Stocks Tips amp Help 2 m 3 Add below information into each field example shown in pictures Accurately enter information EMAIL Your Email SERVER ADDRESS webmail hnehealth nsw gov au DOMAIN hneahs USERNAME Payroll number PASSWORD Network Password Tick This server requires an encrypted SSL connection see arrow then select NEXT lal T mb set up Exchange ActiveSync account Set up Exchange ActiveSync account Glenn Thornton hnehealth nsw gov au hneahs webmail hnehealth nsw gov au 0019670 hneahs 50019670 This server requires an encrypted SSL connection I a eS _ Select certificate 14 3 Untick Contacts then swipe down and choose Smart Sync men Exchange ActiveSync settings Mail Calendar Contacts Tasks LE Calendar Smart Sync Art es AT leg i yt Sot TE r qe tay Tasks s battery T Push mail Get mail as Si 35S it arrive Ju Smart Sync hours saves battery Manual pda ording ring Push mail peak hour BACK NEXT BACK NEXT 4 Select an account name ie HNE Email Configured correctly your email will sta
11. rnal sim data and or Integrated Data via a Mobile phone to serve clinical and administrative services Mobile Computing enables networked clinical program CHIME electronic medical record which has Capacity to report data to be used Step by step guides are provided to enable the internal sim data and or Integrated Data via Mobile phones Troubleshooting and key contacts are documented to support the process implemented across Hunter New England Local Health District CONTACT INFORMATION If experiencing difficulty assess the issue then contact the appropriate person in the detailed table below Troubleshooting guide is at the back of this user manual If you are unsure who to contact please contact your line manager who will advise the correct team to contact HNE Team Contact Details Troubleshooting Issue Hardware Network and or tethering connection Phone 492 13800 opt 3 opt 1 IT Support Helpdesk Fax 492 13038 Phone 492 13800 opt 1 opt 2 CHIME Team CHIME function Helpdesk ISSUES ONLY HNELHD CHIMEHelpDesk hnehealth nsw gov au Telecommunicatio Phone 498 53436 Mobile handset ns Officer eae Theft loss or damage to the device Client incidents Security issues WH amp S issues Line Manager HP LAPTOP TABLET INTERNAL SIM DATA CONNECTION SET UP NOTE Login and Telstra VPN module connection will only work once user as completed the first initial logon in whilst connect to the HNE Network
12. rt downloading syncing ey Add account HNE Emaii ACCOUNT NAME ALI FAVO HNE Email B HNELHD MaterLibrary Library Lore the newsletter of Good after the iat BACK FINISH SETUP 5 Sync and account settings can be changed by selecting the 3 dots then settings You have now completed configuring your HNE Email account on mobile 15 MOBILE COMPUTING TROUBLE SHOOTING GUIDE NOTE Only contact CHIME helpdesk for CHIME issues other issues unable to be resolved contact IT Helpdesk 4921 3800 tse Possible Cause Possible Solution Issue Contact Lock network to 3G See configuring APN IT Helpdesk on page 9 Network connection Area rural not able to dropping out connect to 4G Incorrect login Retry the first initial Unable to log on login process page 4 IT Helpdesk Network busy failed step 1 4 Loss of no connection Unable to access network applications Wrong password Attempt to login again IT Helpdesk Network failure Battery flat Charge battery Computer will not Start Power setting Change via control IT Helpdesk incorrect panel Loss of no connection See loss of connection No access to file solutions IT Helpdesk shares Not mapped Map network drive Handset not charged Charge Mobile hardware issues Request replacement Telecommunications Cracked screen Cono Submit for warranty Handset failure repair Not connected to Reconnect to network network Retry CHIME pass
13. word Wrong password CHIME helpdesk See attached fact CHIME Server down sheets 16 sic APPENDIX 1 CANNOT ACCESS CHIME WRITE YOUR CLINICAL NOTES ON YOUR LAPTOP Writing clinical notes on your laptop in the field When you are in the field and for some reason cannot access CHIME you can write your clinical notes on your laptop Save it to your Desktop and then later copy it to CHIME 1 Make sure in advance that you have a folder on your Desktop where you can place these clinical notes If you are not sure of this a Right mouse click on a blank spot on the Desktop b Choose New gt Folder wi 2 Inthe field you can start a new Word document record your clinical note and then save it to your Desktop in the Notes in the field folder You MUST use the clients UI PMI number for the name of the file Remember the clinical note in Word MUST contain the client s Name DOB Sex and UI PMI number so that it can later correctly be added to CHIME 3 When saving the clinical note to your Desktop you must encrypt it for security To do this a Choose File gt Save gt Tools gt General Options b Enter your password once and press Ok c Re enter your password when prompted and press Ok d Finally press Save 4 If you forget to initially save the document as encrypted you can use Save As rather than Save and proceed as above 5 When you are back in your office you can reopen the Word clinical note you will
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