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TouchWare™ Software for Windows User`s Guide

1. 21 Tools Tab 24 Chapter 3 Touch Pen Options Pen Finger Mode 34 Pen Only Mode 34 Finger Only Mode 34 Stabilize Cursor for Finger and TouchPen 35 Test TouchPen 35 Chapter 4 ThruGlass Touch Screen Configuration ThruGlass Overview 37 Setting Up a ThruGlass Touch Screen 37 4 TouchWare Software for Windows User s Guide Screen Type 38 Sensitivity 39 Diagnostics 40 Calibrating the ThruGlass Touch Screen 42 Testing the ThruGlass Touch Screen
2. 63 MtsCal Calibration Utility 63 MousePort Touch Screen Controller Overview 64 Touch Screen Care and Cleaning 65 Introduction The 3M Touch Systems touch screen is a very intuitive pointing device available for the PC series of computers and monitors Touch screens make using computers as simple as touching the screen Touch screens are ideal for a variety of applications including entertainment training systems information and self service kiosks point of sale factory automation laboratory and medical instrumentation interactive selling demonstrations and educational programs About This Manual This manual describes how to Install TouchWare software the software for your touch screen Use the TouchWare software control panel to customize your work environment Troubleshoot the touch screen Configure your system to support multiple touch screens Before installing TouchWare software you must complete the appropriate hardware connections for your type of controller For instructions refer to the CD booklet or your controller reference guide 3M Touch Systems Support Services 3M Touch Systems provides extensive support services through our website and technical support organization Visit t
3. 43 Adjusting ThruGlass Video Resolution 43 ThruGlass Troubleshooting 43 Multiple ThruGlass Touch Screens 44 Summary of Firmware Commands 44 Chapter 5 Troubleshooting the Touch Screen Troubleshooting Overview 47 Touch Screen Status Lights 48 What to do if 48 Error Messages 53 Appendix A Multiple Touch Screens Multiple Touch Screens Overview 57 Connecting Multiple Monitors and Touch Screens 58 Configuring Windows for Multiple Monitors 58 Installing TouchWare Software for Multiple Touch Screens 58 Mapping Multiple Monitors 59 Calibrating and Configuring the Touch Screens 61 Appendix B Miscellaneous Information Touch Screen Driver Settings
4. Express Install Custom Install Installing TouchWare Software 9 The Express option automatically installs the required TouchWare software files creates a TouchWare software program group and places a TouchWare software icon on the Windows desktop and control panel TouchWare software will also determine multiple monitor configurations at this time Additionally the Custom option allows you to specify the destination folder and name the program group Note If you have a Microsoft IntelliPoint or Kensington Mouseworks PS 2 mouse installing TouchWare software will disable the special mouse functionality of these devices To install TouchWare software 1 Make sure you have completed the appropriate hardware connections as described in the CD booklet or your controller reference guide The connections differ depending on your controller type 2 Power on your system Make sure no other applications are open 3 Insert the CD or diskette 1 into your PC 4 Browse to the Disk1 folder and double click the Setup exe file 5 Follow the onscreen instructions to begin the installation The system will prompt you to enter diskette 2 and 3 if necessary 6 When prompted to choose the installation type select whether to perform an Express Install or Custom Install If you choose Custom Install you ll be prompted to specify the destination folder and name the program group 7 Once
5. 52 TouchWare Software for Windows User s Guide 2 Click on the Start button and point to Settings 3 Click on Control Panel 4 Double click on Devices Scroll down through the list until you get to Serial Check to ensure that the Status is started 5 Select Serial in the list window then click Startup 6 Change the Startup type from Automatic to System Click OK 7 Restart your system in order for this change to take effect Touch not working The touch screen is not communicating with the controller Check the following items Make sure the touch screen controller is connected to the correct port Review the installation procedures and verify all hardware is properly connected Check the serial port and touch screen cable connections Check that the touch screen and controller cables do not have any kinks and that connector pins are not bent If you are using the PC Bus controller check that the controller is firmly seated in the expansion bus slot in your computer Check that the jumpers are properly set on the card If your controller has an LED and you can see it touch the screen to determine if the LED brightens to check for power If the LED is flashing refer to the touch screen status lights for a list of possible errors Reset the touch screen and its controller Turn off both the computer and the monitor wait a few minutes and then turn on each device again If the touch scree
6. Calibration reminder enabled 24 TouchWare Software for Windows User s Guide Calibration verification enabled Linearization disabled unless TP4 Noise filter disabled Diagnostic tools disabled Multiple monitor touch modes disabled except for multiple monitors Cursor Vertical Offset Off Edge Adjustment Off TouchPen Mode Pen Finger Tools Tab Use the Tools tab to perform basic touch screen diagnostic tests to optimize the performance of your touch screen This tab is also the gateway to additional options and advanced touch screen settings Touch Screen Diagnostics Draw The Draw program lets you test the operation of the touch screen and pen by checking the accuracy and speed with which the system responds to your touch To draw simply touch the screen and drag your finger or pen When using Desktop Mode you must pause for the system to recognize touch before drawing The Draw program includes the following options B blank clears the screen and displays a blank drawing canvas G grid clears the screen and displays a grid that you can use as a drawing guide default setting TouchWare Software Control Panel 25 L line draws solid lines on the screen default setting D dots draws dotted lines on the screen where each dot represents a point reported by the touch screen Space Bar clears the screen instructions leavi
7. Click on Diagnostics then click on Auto Frequency Do not touch the screen until the auto frequency process is complete Touching the screen influences the results of the frequency adjustment The results obtained from changing the frequency are not predictable If you choose a frequency setting that does not work keep trying The next frequency setting up or down may be appropriate Calibrating the ThruGlass Touch Screen You should calibrate the ThruGlass touch screen after you have set the screen type and adjusted sensitivity and frequency Use the Calibrate tab to adjust the calibration of the ThruGlass touch screen ThruGlass Touch Screen Configuration 43 Testing the ThruGlass Touch Screen Use the Test button to check that the ThruGlass touch screen is correctly responding to your touch To test the ThruGlass touch screen Open the ThruGlass tab Click on Test A dialog box prompts you to test the touch screen by touching the screen A target appears on the screen Touch the screen in several places and move your finger around the screen Touch the corners and edges of the screen The cursor should be steady and cursor movement should be smooth If you see erratic or jittery cursor movement or if the controller registers random touch points readjust the controller frequency Adjusting ThruGlass Video Resolution 3M Touch Systems recommends that you adjust the desired video resolution and scan rate
8. Options Advanced dialog Color Bars When you select the Color Bars option TouchWare software displays 15 bars that span the color spectrum from black to white When examining the colors check the following items Look at each color and ensure that it matches its description Look at the edges of each color bar and ensure that it does not bleed at the edge or spread into other colors If you notice problems try adjusting the contrast and brightness controls on the monitor 26 TouchWare Software for Windows User s Guide If there are still problems with the video you can continue to troubleshoot the problem by using the Color Purity option Remember that bad video generally indicates a hardware problem with the monitor or video card not the touch screen Color Purity Most CRT monitors have three electron guns or signals that send the primary colors red green and blue to the screen The exception to this is flat panel displays The Color Purity option lets you test each primary color individually You can also test combinations of these colors to produce some of the same colors shown in the Color Bars option The advantage of the Color Purity option is that the color fills the screen You can check a color for consistent appearance and saturation across the screen Refer to the following Color Table to learn how to produce each color by turning the color guns on or off For example turn o
9. before you configure the touch screen Adjusting the video resolution after configuring the touch screen can cause touch to be erratic If you change the video resolution or scan rate after configuring the touch screen you will see a message advising you to reselect your screen type in order to automatically configure the sensitivity and frequency If you change only the scan rate on a Windows 95 system this message will not appear You must manually reset the screen type by selecting None and then the screen type Alternatively you can adjust the controller frequency by selecting the Auto Frequency button from the Diagnostics screen Values for each video resolution are stored in the system registry so you need only do this once for each video resolution setting ThruGlass Troubleshooting The ThruGlass touch screen should be sensitive to your touch and recognize a light touch If not you may be experiencing one of the following problems If the controller responds or the cursor moves before you actually touch the first surface decrease sensitivity If you need to press hard or use more than one finger to activate a touch increase sensitivity If the cursor is erratic or jittery adjust the controller frequency If the controller is registering random touch points adjust the controller frequency If the cursor does not reach the edges of the video image recalibrate the touch screen If
10. controller administrators only enables you to restore system defaults to either your Current Settings site specific or the original Factory Settings when you select Restore Defaults from the Hardware tab This option does not restore calibration or frequency settings Custom Touch Sound This option enables you to set the exact pitch and duration of the touch sound selected on the Touch Settings tab Note If you have selected No Beep on the Touch Settings tab this option will be disabled Touch Orientation This is an information only icon 30 TouchWare Software for Windows User s Guide The Touch Orientation option is included for advanced users who alter the orientation of the touch screen in custom installations This orientation or direction of the sensor mounted in the monitor is determined the first time calibration is run Once TouchWare software is installed the calibration program automatically determines the correct sensor positioning The touch screen icon illustrates how your sensor is placed in your monitor The white target indicates the location of the upper left corner of the touch screen Standard installation of the touch screen sensor matches this upper left corner point to the monitor Advanced Touch Screen Settings Caution Executing the Advanced Touch Screen options may alter the performance of your touch screen or render it inoperable You should be aware of expected results before executing any o
11. details Contact Technical Support for additional information What to do if Cursor does not display on screen after starting Windows On Windows 9X and Me systems open the Cursor tab and make sure that Cursor Visibility is enabled On Windows 2000 and NT 4 0 systems check the Windows control panel Mouse properties page to make sure that Touch Screen Hidden Cursors is not selected Refer to page 19 for more information Cursor does not reach out to edges of screen Try calibrating the touch screen When calibrating the screen be sure you touch the center of each target firmly and precisely You may also want to turn on the Edge Adjustment in the Cursor tab Cursor is jittery You need to stabilize the cursor by adjusting the controller frequency setting Run the Stabilize Cursor option Troubleshooting the Touch Screen 49 Any time you adjust the frequency you should test how the touch screen is working and verify you are satisfied with the operation of the touch screen It is a good idea to calibrate the touch screen again Cursor jumps or bounces suddenly across screen You are most likely touching the screen in more than one spot at the same time Be sure to point and touch with one finger only Keep your other fingers away from the touch screen Don t rest your hand on the monitor or bezel while touching the screen Drawing lines are not straight and smooth You need to stabilize the cursor by adjusting the controll
12. installation procedures and verify all hardware is properly connected Check the serial port and touch screen cable connections Check that the touch screen and controller cables do not have any kinks and that connector pins are not bent If you are using the PC Bus controller check that the controller is firmly seated in the expansion bus slot in your computer Check that the jumpers are properly set on the card If your controller has an LED and you can see it check the controller s LED for power on If the LED is flashing refer to the controller status lights for a list of possible errors Reset the touch screen and its controller Turn off both the computer and the monitor wait a few minutes and then turn on each device again If the touch screen is still not communicating after checking the hardware verify the correct COM port and baud rate and run Find Touch Screen again If TouchWare software has located the appropriate communication port this field will contain a COM port number If the touch screen was not found this field will be grayed out and the Find Touch Screen button will be active Check to ensure that all cables are correctly fastened and click on Find Touch Screen to locate the COM port in use If you are trying to use COM 4 be aware that some older video chip sets incorrectly map I O addresses TouchWare software will only work with COM ports configured recognized operational and sup
13. the bezel Always handle the touch screen with care Do not pull on or stress cables
14. the communication settings use the Windows Hardware Conflict Troubleshooter from Windows Help 48 TouchWare Software for Windows User s Guide Touch Screen Status Lights Some touch screens have a light emitting diode LED that indicates the status of the touch screen unit and monitors several diagnostic features in the unit Note that there is no LED on a TouchPen controller or any internally mounted controller When you first power up a touch screen monitor the LED initially goes bright then dim When you touch the screen the LED should brighten again If you are experiencing problems with the touch screen be sure to check the LED for status information If the LED remains bright when you are not touching the screen there may be a problem with your hardware If the LED remains dim when you touch the screen there may be a problem with your hardware If the LED continuously blinks this is an indication that the power on self test failed A blinking status light usually indicates a problem with the controller hardware such as a RAM error ROM error or NOVRAM error If the LED is not lit power is not being supplied to the controller If this is the case Check your power connections Check that the monitor is turned on Check that the keyboard power tap optional is connected Check that the power supply unit optional is plugged in Refer to your controller reference guide for more
15. where C Temp is your temporary directory This option enables the system to record your installation choices and create a Setup iss file in the Windows directory that contains the script 5 Perform the installation for recording 6 Copy the Setup iss file into the disk1 directory and then delete the file from the Windows directory 7 Copy all three disk directories onto the CD hard drive or network drive from which you want to perform the install for example E Install 8 Click Start Run and invoke the silent install facility by typing the following E Install disk1 Setup s where E Install is your install path Installing TouchWare Software 11 Completing the Touch Screen Setup Once you ve installed TouchWare software you can optimize the performance of the touch screen using the TouchWare software Control Panel You can adjust settings for touch mode touch sounds double click speed double click area and other cursor options You can also use the control panel to set your preferences and calibrate to a specific screen resolution or multiple monitor situations Uninstalling TouchWare Software The Uninstall program removes all TouchWare software components from your computer These components include TouchWare software files directories program folders and folder items The Uninstall program also removes all TouchWare software entries from the system registry files To uninstall TouchWar
16. will appear in the system error log 1 Not enough memory is available for device Device PointerPort0 The driver failed to allocate non paged memory This is an indication of very low memory resources What to do Configure more RAM memory The driver does not use much memory so it is likely that some other driver is the culprit 2 Too many PointerPort devices are defined Could not create device DosDevices MtsTch0 There is a large upper limit about 64 on the total number of pointing devices mice tablet touch screens supported by the 3M Touch Systems driver What to do Use fewer pointing devices 3 Could not create DeviceMap entry for device Device PointerPort0 The driver failed to make an entry in the registry that identifies the driver to the operating system This may indicate a corrupt registry What to do Use your Emergency Recovery Disk to restore the registry 4 Could not create symbolic link for device Device PointerPort0 The driver failed to make an entry in the registry that identifies the driver to user applications i e the control panel This may indicate a corrupt registry What to do Use your Emergency Recovery Disk to restore the registry 5 Touch screen was not found on communications port DosDevices COM1 for device Device PointerPort0 The indicated COM port was open correctly but no touch screen responded when the driver probed the serial port This is by far the most common error What to do Chec
17. 5 To test the accuracy of the linearization process use the Draw program to draw some lines on the screen Check that they are smooth and thin To exit this program at any time during the process press Escape 28 TouchWare Software for Windows User s Guide Touch Screen Options The Touch Screen Options button enables functions added to the original TouchWare software control panel Using this dialog enables you to further customize TouchWare software to suit your setting Touch Screen Options include Custom Touch Mode Site Defaults for NT users Custom Touch Sound Advanced Touch Screen Settings Custom Touch Mode Custom Touch Modeprovides three additional touch modes to the original Touch Modes found on the Touch Settings tab In fact Custom Touch Mode enables you to reconfigure how the third Touch Mode button works If you choose a Custom Touch Mode Click Touchdown or Liftoff the button name changes from Button to Custom on the Touch Settings tab You must then select Custom to activate this choice Button Mode default Click Mode Touchdown Mode Liftoff Mode Refer to the Touch Settings tab for the standard touch mode options Button Mode default This option is exactly the same as Button Mode on the Touch Settings tab TouchWare Software Control Panel 29 Click Mode Click mode provides button operation only The touch screen sends
18. 5 6285 Taiwan 886 2 2704 9011 United Kingdom 44 0 1235 444400 CHAPTER 1 Installing TouchWare Software TouchWare software for Windows is the software for your 3M Touch Systems touch screen It provides full touch screen functionality for all applications running under Microsoft Windows XP Windows 2000 Windows NT 4 0 Windows 9X and Windows Me Once you install TouchWare software you can select launch and drag objects using the touch screen To make a selection you simply touch the screen It s that easy and natural just touch to select TouchWare Software Overview Your touch product includes several software tools to help you work with and customize the touch screen and the TouchPen Software drivers are available for touch based applications for use in different environments Specifically TouchWare software includes the following programs and utilities Touch screen drivers TouchWare software Online help MtsCal calibration utility TouchWare Software Uninstall utility 8 TouchWare Software for Windows User s Guide Touch Screen Drivers TouchWare software includes touch screen drivers the software the system uses to communicate with the touch screen TouchWare software for Windows includes drivers for Windows XP Windows 2000 Windows NT 4 0 Windows 9X and Windows Me These drivers enable you to use the 3M Touch Systems touch scree
19. Cal calibration utility Note Remember that a MousePort touch screen controller does not connect to a serial port Therefore you cannot use standard communication programs for example ProComm Telex or Windows Terminal to verify that the MousePort controller is operating properly Touch Screen Care and Cleaning The touch screen requires very little maintenance 3M Touch Systems recommends that you periodically clean the glass touch screen surface Typically an isopropyl alcohol and water solution ratio of 50 50 is the best cleaning agent for your touch screen You can also use straight isopropyl alcohol In addition 3M Screen Cleaner 675 has been tested and approved for this use CAUTION To avoid the potentially hazardous situations associated with the use of alcohol or other solvents which may result in minor or moderate injury or property damage Follow all instructions and recommendations in the manufacturer s Material Safety Data Sheet and product label Be sure to follow solvent manufacturer s precautions and directions for use when using any solvents It is important to avoid using any caustic chemicals on the touch screen Do not use any vinegar based solutions Apply the cleaner with a soft lint free cloth Avoid using gritty cloths Always dampen the cloth and then clean the screen Be sure to spray the cleaning liquid onto the cloth not the screen so that drips do not seep inside the display or stain
20. Note On a TouchPen system you must stabilize the cursor twice once with your finger and once with the pen if you are using both a pen and your finger as touch devices 3 The system then does a preliminary check of all the frequency settings 4 The Analyzing Frequencies dialog box appears The system tests each frequency setting and determines the optimum setting 5 Once the test is complete a dialog box informs you of the best frequency as determined by the test You can click on Accept to switch to this frequency setting or you may click on the Advanced button to test and select the frequencies for yourself 6 The test results are displayed in descending order with the recommended frequency at the top of the list The current selected frequency is also indicated 7 Select a different frequency and click Apply TouchWare Software Control Panel 21 Testing the Newly Selected Frequency Any time you adjust the frequency you should test how the touch screen is working and verify you are satisfied with the operation of the touch screen Test the touch screen by touching the screen in several places and sliding your finger around the screen The cursor should hold steady and smooth If you see erratic or jittery cursor movement readjust the controller frequency Adjust the frequency until your touch test produces acceptable results A good test is to go to the Draw program and hold your finger steady on the screen If the res
21. TouchWare Software for Windows User Guide 3M Touch Systems Read and understand all safety information contained in this document before using this product The information in this document is subject to change without notice No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of 3M Touch Systems 3M may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document The furnishing of this document does not give you license to these patents trademarks copyrights or other intellectual property except as expressly provided in any written license agreement from 3M Touch Systems The information provided in this document is intended as a guide only For the latest detailed engineering specifications please contact your 3M Touch Systems Application Engineer 3M Touch Systems is committed to continually improving product designs as a result product specifications may be subject to change without notification NOTICE Given the variety of factors that can affect the use and performance of a 3M Touch Systems Product the Product including that solid state equipment has operation characteristics different from electromechanical equipment some of which factors are uniquely within User s knowledge and control it is essential that User evaluat
22. Type you automatically set in motion a configuration process that sets the default sensitivity and determines the best operating frequency for your controller Setting Up a ThruGlass Touch Screen Install the ThruGlass controller using the ThruGlass Touch Screen Hardware Installation Guide for detailed information Note You must have a keyboard or mouse attached to your system to initially configure your ThruGlass touch screen When you initially install TouchWare software touch is disabled until you specify the Screen Type in the ThruGlass tab Use the keyboard or mouse to specify the ThruGlass screen type 38 TouchWare Software for Windows User s Guide Before you configure the ThruGlass touch screen make sure the video resolution1 is appropriate for your touch application Your monitor s video card determines the available resolutions Configure the ThruGlass touch screen by specifying the size of ThruGlass touch screen such as 17 15 12 or 10 inch screens The part number appears on the cable at the lower right corner of the touch screen When you select the ThruGlass Screen Type you automatically set in motion a configuration process that sets the default sensitivity and determines the best frequency for your controller If you change video resolution or scan rate2 a dialog box will automatically pop up advising you to reselect your screen type in order to optimize ThruGlass performance If you change only the scan
23. a button down followed by a button up to the operating system Drawing or dragging is not supported in this mode Touchdown Mode Touchdown Mode enables you to create an immediate button action as soon as you touch the screen In Touchdown Mode you cause a button down at the cursor location with a short pause and then a button up You can leave your finger on the screen but only a single touch is registered until you lift your finger off the screen and touch down again Touching the screen is equivalent to pressing and releasing the mouse button The action occurs as soon as you touch the screen This mode is best for button based applications like a calculator Drawing or dragging is not supported in this mode Liftoff Mode Liftoff Mode enables you to position the cursor where you want before creating a button action In Liftoff Mode the cursor will follow your finger for more accurate touch When you want to select an item lifting your finger off the screen will cause a button down short pause and then a button up to occur Touching the screen is equivalent to moving the mouse position The button down button up action occurs when you remove your finger from the screen This mode is useful for applications requiring greater accuracy because it lets you carefully position the cursor prior to acting on it Drawing or dragging is not supported in this mode Site Defaults The Site Defaults option for Windows 2000 and NT 4 0 serial
24. ame for the TouchWare software program group Calibrate Tab The calibration process aligns the touch screen with the underlying video Specifically calibration defines the dimensions of the active area of the touch screen and locates the center of the touch screen If the screen is not calibrated the active area of the touch screen may not be aligned properly or may be unnecessarily small in size Once calibrated the information is saved by the touch screen for each video resolution Therefore you only need to recalibrate the touch screen the first time you change to a particular video resolution Note that the TouchWare software installation will automatically set the calibration style to 2 point calibration Users may change calibration styles using the Tools tab Options Advanced Calibration Style dialog When to Calibrate the Touch Screen You should calibrate the touch screen in the following cases The first time you change to a particular video resolution for example 640x480 or 800x600 or video mode of your monitor Your monitor s video card determines the available resolutions Any time you change the size of the video image by adjusting the horizontal and vertical controls on your monitor Any time you run the Stabilize Cursor function from the Cursor tab Any time the cursor does not follow the movement of your finger or does not reach the edges of the touch screen TouchWare So
25. are using pen finger mode when you select Stabilize Cursor from the Cursor tab a dialog box appears asking if you want to adjust the frequency for pen or finger The recommended frequency setting may be different for the pen and the finger therefore you must adjust each input method independently You could find that the performance of one touch method is acceptable while another touch method may need stabilization Test TouchPen Touch in the designated test area to sample draw mode and to determine if the selected TouchPen mode is working CHAPTER 4 ThruGlass Touch Screen Configuration This chapter provides information unique to ThruGlass TouchWare software users Refer to the ThruGlass Touch Screen Hardware Installation Guide for more detailed information on setting up ThruGlass Refer to earlier chapters of this book for information on installing TouchWare software and the overall functionality of the TouchWare software control panel ThruGlass Overview The ThruGlass tab enables you to Specify the size and type of ThruGlass touch screen you are using Adjust the controller sensitivity Test the operation of the ThruGlass touch screen Run ThruGlass diagnostic tests Adjust the controller frequency After installing the ThruGlass touch screen and controller use the ThruGlass tab to configure the touch screen for the current installation and environment When you select the ThruGlass Screen
26. configure Windows for multiple monitor support If necessary refer to your Windows documentation for more information For dual head video cards you may have to further configure using the Advanced tab from the Windows Control Panel Consult your video card documentation for additional details To configure multiple monitors in Windows 1 Open the Windows Control Panel and double click the Display icon 2 Select the Settings tab 3 Activate each monitor by selecting it and then checking Extend my Windows desktop onto this monitor or by right clicking the monitor icon and selecting Enable 4 Display each monitor s label by clicking Identify or by right clicking its icon and selecting Identify 5 Click and drag the monitor icons to position them according to the physical layout of the monitors Installing TouchWare Software for Multiple Touch Screens You do not need to do anything special to install TouchWare software for multiple touch screens During installation TouchWare software will search all available COM ports to determine your setup for you You can then make selections to customize each touch screen from the TouchWare Software Control Panel For serial controllers Before installing TouchWare software make sure all serial touch screen monitors are connected and operational The install program will search for available COM ports and touch screens and configure only the number of touch monitors fo
27. e software 1 Make sure the TouchWare software and Windows control panels are closed 2 Click on Start Programs TouchWare software Uninstall TouchWare software The path will be different if you performed a custom installation and chose a custom name for the TouchWare software program group 3 Follow the onscreen instructions to remove TouchWare software You may see the following message when the Uninstall is complete Some elements could not be removed You should manually remove items related to the application This is perfectly normal as several files remain in use until you restart the system Click on Details to see the remaining files Note If you have a serial controller you must restart your system once the Uninstall is complete The touch screen driver remains in use until you restart the system USB controllers do not require a restart as the driver is uninstalled when you disconnect the last touch screen CHAPTER 2 TouchWare Software Control Panel You can use the TouchWare software control panel to change the TouchWare software settings for your system You can change the calibration method touch modes cursor options pen settings hardware and diagnostic tools to suit your preferences Control Panel Overview The TouchWare software control panel consists of tabs that allow you to determine the best settings for your touch screen configuration Use the Calib
28. e 4 ThruGlass Terminal Mode Commands Command Abbreviation Description Adcall aa Show 16 sensor channel values Baseall ba Show base values baud 1200 2400 4800 9600 bd Set show communication rate coldreset cr Perform power up restart Depthall de Show press depth values eeprom lt address gt data ee Set show EEPROM values directly Factoryreset fr Reset to factory default settings Go go Start normal operation help command he Show list of these commands helpcta hc Show test of CTRL A commands mode mode mo Set show operation mode noise no Show noise analysis sens maxmin adjacent unused speed fast level release ss Set show touch algorithm parameters scx xtbl X0 X1 X2 X3 X4 X5 X6 X7 scx Set show X depth correction parameters scy ytbl Y0 Y1 Y2 Y3 Y4 Y5 Y6 Y7 scy Set show Y depth correction parameters setcreep pressed released sc Set show base update rates setfreq freq sf Set show frequency setphase resln delay sp Set show phase setlinx center edge offset slx Set show X linearity parameters setliny center edge offset sly Set show Y linearity parameters Tpcal tpc Perform two point calibration tpval X1 Y1 X2 Y2 tpy Set show two point calibration values tpcreset tpr Reset two point calibration to default type 0 3 ty Set show controller amp screen orientation version ve Show version information Warmreset wr Restart all proce
29. e data packets Extended Mode MX Send firmware algorithm data on press Set Creep SC pressed released Set show base update rates Set Sensitivity SS max min adjacent unused speed fast level release Set show touch algorithm parameters Set Frequency SF freq Set show frequency Set Phase SP resln delay Set show phase Set Type ST 0 3 Set show controller amp screen orientation Set Correction X SCX xtbl X0 X1 X2 X3 X4 X5 X6 X7 Set show X depth correction parameters Set Correction Y SCY ytbl Y0 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Set show Y depth correction parameters ThruGlass Touch Screen Configuration 45 Format Raw ASCII FRA Show 16 sensor channel values Format Base ASCII FBA Show 16 base values Format Depth ASCII FZA Show 16 press depth values Noise ASCII NOA Show noise data ThruGlass Command Line Commands Sending ESCAPE ESCAPE ESCAPE will place the ThruGlass controller into terminal mode The following commands are then active Note that some parameter values can render the controller inoperative FR will return the controller to factory default settings Note that these commands are for diagnostic use only and are not recommended for normal operation Enter either full command or abbreviation followed by lt ENTER gt Angle brackets indicate required parameter Square brackets indicate optional parameter s Vertical bar indicates a choice must be made from list Tabl
30. e is a graphical representation of the noise level It should be positioned low and hold steady as shown in the screen below Note that touching the screen affects the noise level To obtain accurate readings of the overall system noise do not touch the screen keyboard or mouse during this process ThruGlass Touch Screen Configuration 41 Show Base Show Base shows the operating range of the controller Optimal levels should be over 400 and less than 1023 The yellow lines represent peak holds All values should be in the top half of the screen If any bar is substantially different from its neighbor there may be a problem such as metal near the sensor or a broken connection The exception to this is the change from the horizontal to vertical axis at bar 8 where you are likely to see a jump in height Touching the screen should show a reduction in height of all bars with the lowest reading being the touch point Show Depth Show Depth is a graphical representation of the amount of touch signal that the controller sees when the screen is touched The best values are above 125 Overall the higher the values the better without topping out the graph 42 TouchWare Software for Windows User s Guide If you sweep your finger slowly from side to side and top to bottom across the screen you should see that all bars reach a similar maximum height The yellow lines indicate the maximum reading of any given bar The leftmost bars repres
31. e the 3M Touch Systems Product and software to determine whether it is suitable for User s particular purpose and suitable for User s method of application 3M Touch Systems statements engineering technical information and recommendations are provided for User s convenience but their accuracy or completeness is not warranted 3M Touch Systems products and software are not specifically designed for use in medical devices as defined by United States federal law 3M Touch Systems products and software should not be used in such applications without 3M Touch Systems express written consent User should contact its sales representative if User s opportunity involves a medical device application IMPORTANT NOTICE TO PURCHASER Specifications are subject to change without notice These 3M Touch Systems Products and software are warranted to meet their published specifications from the date of shipment and for the period stated in the specification 3M Touch Systems makes no additional warranties express or implied including but not limited to any implied warranties of merchantability or fitness for a particular purpose User is responsible for determining whether the 3M Touch Systems Products and software are fit for User s particular purpose and suitable for its method of production including intellectual property liability for User s application If the Product software or software media is proven not to have met 3M Touch Systems warrant
32. een recognizes input from both a pen and a finger from a pen only or from a finger only The default mode is Pen Finger which means that you can use either your finger or your pen to select options The pen works in much the same way as a mouse regardless of the Touch Mode setting Touching the screen with a pen is equivalent to pressing and holding down the left mouse button Lifting the pen off the screen is equivalent to releasing the mouse button Touch Sound is disabled when using the pen no beep on touch Certain pens come with a button which can be used for right clicks To right click press and hold the button while you touch the screen After touching the screen quickly lift the pen and release the button 34 TouchWare Software for Windows User s Guide From the Pen tab select one of the TouchPen mode buttons using the mouse a pen your finger or the appropriate shortcut key Note the TouchPen mode is immediately active For example if you select Pen Only the system recognizes only the pen as a touch device You cannot use your finger to make a selection You can still use shortcut keys or the mouse to select an option The system saves the TouchPen mode so that the next time you power up the system the selected TouchPen mode is active Pen Finger Mode The system recognizes both pen and finger touches on the screen This mode is the default mode for TouchPen controllers If the system detects both pen and finger
33. eep button to select the appropriate option for your application The default setting is no beep on touch Beep off Note For additional customization refer to the Custom Touch Sound option found on the Tools tab Options dialog 18 TouchWare Software for Windows User s Guide Double click Speed and Area The double click speed defines how quickly you must touch the screen for the system to interpret your actions as a double click Set the double click speed in the slow to medium range for optimum performance with a touch screen The black line on the display shows the default setting The double click area defines the space in which you must touch the screen for the system to interpret your actions as a double click Set the double click area in the medium to high range for optimum performance with a touch screen The black line on the display shows the default setting Touch the globe twice to test the double click speed and area settings If the MicroTouch Enabled logo begins to circle the globe the touch screen recognized your touch as a double click Note Altering the double click settings for the touch screen will change the settings for the mouse and vice versa Cursor Tab The Cursor tab enables you to customize the response of the cursor to your touch Using this tab you can Specify whether to display or hide the cursor Define the vertical distance between your touch and the position of the cursor on
34. ent readings from the horizontal axis The rightmost eight represent the vertical axis There may be a slight difference in the average from these two groups Auto Frequency The Auto Frequency function adjusts the operating frequency of the touch screen In general you will not need to adjust the frequency once you have configured the touch screen However if you are experiencing erratic or jittery cursor movement ragged lines or random touch points you may want to use the Auto Frequency option and rerun the process You can manually set a new operating frequency and then check the performance of the touch screen at that frequency setting Use the Auto Frequency slide bar to select and test the available frequency settings and determine the best frequency The range of frequency settings and the default setting depends on your installation You can adjust the ThruGlass sensitivity after changing the frequency Do not touch the screen keyboard or mouse during this process When to Adjust the Controller Frequency You should adjust the controller frequency any time the cursor movement is very erratic or jittery This is NOT a subtle movement The cursor will be very jumpy To test stability use the Draw program to draw some lines on the screen Check that they are smooth If the lines appear ragged the frequency setting is probably not correct for your controller To adjust the controller frequency Open the ThruGlass tab
35. er frequency setting Run the Stabilize Cursor option Any time you adjust the frequency you should test how the touch screen is working and verify you are satisfied with the operation of the touch screen It is a good idea to calibrate the touch screen again Double click on touch screen doesn t work Use the Touch Settings tab to adjust the double click speed and area The double click speed defines how quickly you must touch the screen for the system to interpret your actions as a double click Set the double click speed in the slow to medium range for optimum performance with a touch screen The tick mark on the bar indicates the default setting The double click area defines the space in which you must touch the screen for the system to interpret your actions as a double click Set the double click area in the medium to high range for optimum performance with a touch screen The tick mark on the bar indicates the default setting Click on the globe Test to test the double click speed and area settings If the MicroTouch Enabled logo begins to circle the globe or stop circling the touch screen recognized your touch as a double click Note Changing this setting will affect the double click setting of the mouse Full screen DOS needed To run a touch application in a full screen DOS window in Windows 9X and Me you must run the DOS touch screen driver DOSTOUCH EXE before running your application You can create a batch file that au
36. ftware Control Panel 15 Calibrating the Touch Screen 1 Select the Calibrate tab 2 Click the Calibrate button Calibration targets appear on the screen A hand guides you through the calibration process pointing in turn to the appropriate target Note If you press Escape or do not touch the touch screen within 20 seconds the system automatically cancels the calibration process with no change to the current settings 3 Touch the touch screen and position your fingertip to completely cover the yellow target The area around the hand will begin to flash the message Hold When the calibration completes the message Touch Enabled will appear When touching the calibration target make sure you Face the monitor directly Perform the calibration in the position sitting or standing you expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip Be careful to keep your other fingers away from the touch screen as you touch the target 4 Repeat these instructions for additional calibration target s 5 A dialog box prompts you to test the calibration If you accidentally touched the screen in the wrong place during calibration you will distort the touch screen calibration Test to make sure you are satisfied with the calibration results 6 If you are using a TouchPen repeat the calibration procedure with the pen Note Advanced users may disable calibration ver
37. he 3M Touch Systems website at http www 3mtouch com where you can download touch screen software and drivers obtain regularly updated technical documentation on 3M Touch Systems products and learn more about our company Whenever you contact Technical Support please provide the following information Part number and serial number from your monitor Current driver version Operating system used 6 TouchWare Software for Windows User s Guide Information on additional peripherals Technical Support is available Monday through Friday 8 a m to 8 p m US Eastern Standard Time 9 a m to 5 p m throughout Europe Limited call back service Saturdays and Sundays You can contact 3M Touch Systems Technical Support US only Eastern Standard Time by calling the hot line or sending a fax Technical Support Hot Line 978 659 9200 Technical Support Fax 978 659 9400 Toll Free 1 866 407 6666 Email US TS techsupport mmm com 3M Touch Systems Worldwide Offices All offices can be reached through the website http www 3mtouch com United States 978 659 9000 Australia 61 395 82 4799 Canada 604 521 3962 France 33 1 45 13 90 30 Germany 49 0 211 59907 0 Hong Kong China 852 2333 6138 Italy 39 0 39 230 2230 Japan 81 44 811 1133 Korea 822 552 3198 Singapore 65 96279173 Spain 34 934 1
38. ick speed and area define how fast you need to touch and the space in which you must touch in order to produce a double click Test enables you to test the double click speed and area Touch Modes Desktop Mode Desktop mode is most useful for general purpose desktop applications In Desktop mode a touch positions the cursor much like a mouse Holding the touch steady is equivalent to pressing and holding the mouse button Lifting off is equivalent to releasing the mouse button To click touch the object Lift off the screen To double click touch the object twice quickly at the same location To drag touch the object Pause Slide your finger to the new location Lift your finger off the screen Note When using the Draw diagnostic tool you must pause for the system to recognize touch before drawing TouchWare Software Control Panel 17 Drawing Mode Drawing modeis most useful for draw paint illustrator and graphics applications In Drawing mode a touch is equivalent to pressing and holding down the mouse button This is considered the easiest mode to use with immediate reaction to touch Lifting off is equivalent to releasing the mouse button To click touch the object Lift off the screen To double click touch the object twice quickly at the same location To drag touch the object Slide your finger to the new location Lift off the screen Button Mode In Button mode
39. ification using the Advanced Touch Screen Settings dialog Testing the Calibration Recalibrate the touch screen if any of the following tests fail Touch random points on the screen The cursor should be located underneath your finger or pen when you touch the screen Drag your finger across the screen and check that the cursor follows your movements Touch each corner and along the edges of the screen Verify that the cursor reaches the full image area of the screen Be sure you can touch and activate all icons and menus across the entire screen If you need to recalibrate the screen make sure to touch the targets carefully It is possible that one of your touches did not register properly or you accidentally touched the screen in the wrong place during calibration For example if you touch beyond the targets or into the non image area you will distort the touch screen calibration 16 TouchWare Software for Windows User s Guide Touch Settings Tab You can use the Touch Settings tab to customize the response of your touch screen Touch Mode define the touch actions that equate to a mouse click double click and drag Right click Tool place the right click tool on your desktop enabling you to utilize right click functionality using the touch screen Touch Sound define whether you hear a sound when you touch the screen and when that sound occurs touchdown or liftoff Double cl
40. installation is complete load the touch screen driver as follows For serial controllers restart the system As the system restarts Windows detects and loads the driver Note This step is not necessary for Windows 2000 systems The driver loads automatically For USB controllers connect the touch screen cable to the USB port in your computer After a few seconds the system beeps to indicate it has detected the touch screen and loaded the driver Performing a Silent Install If you have to perform several installations you may want to take advantage of the TouchWare software silent install facility You can run a silent install from diskettes a CD hard drive or network drive To begin you must create a silent install script that contains the recorded install instructions You create such a script by running the Setup program in record mode During a silent install the Setup program receives input from the recorded install script rather than from a user Once you record an installation script you can run it on as many systems as you like 10 TouchWare Software for Windows User s Guide Installation from diskettes takes about 2 minutes while installation from a fast hard drive takes about 20 seconds Successful installation is indicated by a Result Code entry equal to 0 in the Setup log file Silent Install From Diskettes To perform a silent install from diskettes 1 Insert diskette 1 into your computer
41. k to make sure the touch screen is connected and powered correctly Cycle the power on the touch screen Check the controller LEDs to see if they indicate a problem see page 48 for more information Check to make sure the port number is correct Use the Find Touch Screen button on the TouchWare software Control Panel 6 Touch Screen was found but failed to initialize properly for device Device PointerPort0 A touch screen responded on the given serial port but did not pass all the initialization commands at boot time What to do Reboot Cycle touch screen power Call technical support with touch screen model number and TouchWare software version number 7 An internal error occurred in communications port for device Device PointerPort0 An error occurred in configuring COM port What to do Check that your serial driver is working correctly Check that the COM port BIOS is enabled 8 Could not set timeouts on communications port DosDevices COM1 for touch screen device Device PointerPort0 An error occurred in configuring COM port What to do Check that your serial driver is working correctly Check that the COM port BIOS is enabled 9 Could not set baud rate on communications port DosDevices COM1 for touch screen device Device PointerPort0 Troubleshooting the Touch Screen 55 An error occurred in configuring COM port What to do Check that your serial driver is working correctly 10 Could not set line control on comm
42. n is still not communicating after checking the hardware verify that any previously loaded hardware software that used the same COM port as your touch screen has been uninstalled Just because the hardware is disconnected doesn t mean that the software isn t claiming the port Ensure that all components are completely removed from the System files If TouchWare software has located the appropriate communication port this field will contain a COM port number If the touch screen was not found this field will be grayed out and the Find Touch Screen button will be active Check to ensure that all cables are correctly fastened and click on Find Touch Screen to locate the COM port in use Touch screen not found The touch screen is not communicating with the controller If TouchWare software does not find the touch screen check that the touch screen is connected properly and then repeat the search Note that this option cannot search any COM ports in use by other applications Note Verify that any previously loaded hardware software that used the same COM port as your touch screen has been uninstalled Just because the hardware is disconnected doesn t mean that the software isn t claiming the port Ensure that all components are completely removed from the System files Check the following items Troubleshooting the Touch Screen 53 Make sure the touch screen controller is connected to the correct port Review the
43. n red and blue to view magenta or turn on green and blue to view cyan When viewing a color with the Color Purity option look for the color to be uniform across all areas of the screen Shading shadows and distortion in the color indicate there may be problems with the video Some monitors have a Degauss button If you notice any problems with the color try pressing the Degauss button to neutralize the magnetic field that builds up on the CRT Also check that other monitor controls are set properly For more information on these controls refer to the documentation for your particular monitor If there are still problems with the video check that you reassembled the monitor properly Remember that video problems indicate a problem with the monitor or video card not the touch screen Table 1 Color Table Color Red Green Blue Black Off Off Off Blue Off Off On Cyan Off On On Green Off On Off Magenta On Off On Red On Off Off Yellow On On Off White On On On Touch Screen Linearization Note Touch Screen linearization is typically available for pen systems only However advanced users may enable linearization using the Tools Options Advanced dialog To perform a 25 point linearization of the touch screen surface TouchWare Software Control Panel 27 1 Make sure the video image is centered in the screen area using the horizontal and vertical controls 2 Open the TouchWare softwa
44. n with applications running in Windows environments You can run Windows programs and use touch finger or pen input without any program modifications TouchWare Software You can use TouchWare software to set your preferences for the touch screen For example you can define the following preferences Whether the touch action occurs when you touch the screen or when you lift your finger or pen off the screen Whether you hear a sound when you touch the screen How fast you need to touch to produce a double click You can also use the TouchWare software control panel to calibrate the touch screen stabilize the cursor define where the cursor appears relative to your touch an offset and run diagnostic programs Online Help TouchWare software has online help for setting up and using the touch screen These help files use standard Windows Help complete with hypertext and hypergraphics to create and display available topics MtsCal Calibration Utility The MtsCal calibration utility allows you to calibrate the touch screen directly without opening the TouchWare software control panel TouchWare Software Uninstall Utility The Uninstall utility automatically deletes all TouchWare software components from your computer and removes all TouchWare software entries from the system files Installing TouchWare Software When you install TouchWare software you have two installation options
45. ng the grid or a blank drawing area The Draw background reflects your Desktop color scheme You may experience problems if your desktop includes a light background as the Draw grid lines are white and may be difficult to see For best results change your background color to a dark selection Click Start Settings Control Panel Display Appearance Terminal In Terminal emulation mode you can send firmware commands directly to the touch screen controller and view touch position data sent from the controller Note Terminal mode is not available for USB controllers Developers and support personnel can use firmware commands to initialize the controller select operating or touch modes specify data formats and execute diagnostic functions For a complete description of the available firmware commands refer to your controller reference guide CAUTION You do not need to use firmware commands in order to use your touch system If you are not familiar with the use of firmware commands do not use this option Executing some commands may alter the performance of your touch screen or render it inoperable Video Diagnostics The Color Bars and Color Purity options let you test the monitor video output These options do not test the touch screen Typically you do not need to use these options unless you are assembling or repairing touch screen monitors Advanced users may disable these video diagnostic tools using the Tools
46. nsington Technology Group a division of ACCO Brands which is an operating company of Fortune Brands Inc Contents Introduction About This Manual 5 3M Touch Systems Support Services 5 3M Touch Systems Worldwide Offices 6 Chapter 1 Installing TouchWare Software TouchWare Software Overview 7 Installing TouchWare Software 8 Performing a Silent Install 9 Completing the Touch Screen Setup 11 Uninstalling TouchWare Software 11 Chapter 2 TouchWare Software Control Panel Control Panel Overview 13 Opening the TouchWare Software Control Panel 13 Calibrate Tab 14 Touch Settings Tab 16 Cursor Tab 18 Hardware Tab
47. nt calibration is recommended for capacitive touch screens 4 point calibration is recommended for resistive touch screens Software Settings These Software Settings are intended for use by advanced users attempting to streamline the installation of TouchWare software on many systems at a time These settings are not intended for use by individual users Enable Noise Filter use to correct grounding problems Enable Linearization activates 25 point linearization for use when viewable touchable area is smaller than full screen Disable Splash Screen enabled on startup for advanced users Disable Calibration Reminder for advanced users this option allows users to turn off the automatic calibration reminder message Disable Calibration Verification for advanced users this option allows users to turn off the automatic calibration and linearization verification messages Disable Calibration Update this option disables automatic updating of calibration data in the controller whenever there is a change to the monitor resolution Enable Video Diagnostic Tools this option allows users to turn on color testing Enable Touch Modes this option allows users to turn on additional touch modes in a multiple monitor setup CHAPTER 3 Touch Pen Options The Pen tab options are available only if your system has a TouchPen controller TouchPen Mode defines whether the touch scr
48. or the touch screen Some controllers do not require stabilization and thus do not support this option However if you are experiencing problems with a jittery cursor ragged lines or random touch points you may want to run the Stabilize Cursor option Use the Stabilize Cursor option to test the available frequency settings and determine the best frequency The range of frequency settings and the default setting depends on your touch screen controller You can set a new operating frequency and then check the performance of the touch screen at that frequency setting When to Stabilize the Cursor You should stabilize the cursor any time the cursor movement is very erratic or jittery This is not a subtle movement The cursor will be very jumpy To test stability use the Tools Options Draw diagnostic program to draw some lines on the screen Check that they are smooth and thin If the lines are wide and have ragged edges the frequency setting is probably not correct for your controller Run Stabilize Cursor Note This test will take several minutes Do not touch the screen mouse or keyboard during the test The test is measuring the amount of noise when there is no touch Cursor Stabilization Procedure 1 Choose Stabilize Cursor from the Cursor tab 2 If you are using a TouchPen controller in pen finger mode a dialog box appears asking if you want to adjust the frequency for pen or finger Specify the desired touch method
49. ported by Windows at the time of install Pen controller not found You tried to set the pen mode and either the pen or TouchPen controller is not properly connected or you do not have a TouchPen controller in your system Check the following If you have a pen make sure that it is properly plugged into your monitor If you have a TouchPen controller review the installation procedures and verify all hardware is properly connected Error Messages Some error messages that you might receive when using the touch screen include the following Anything other than OK or Touch screen not found generally indicates a hardware failure Contact Technical Support for more information OK Touch screen found and operational Touch screen Not Found Touch screen not located A D Error Touch screen hardware error SMT2 TP4 ASIC Error Touch screen hardware error SMT2 TP4 Hardware Error HWD in USB Touch screen hardware error SMT3 NOVRAM Error B1 and or B2 in USB Checksum error in NOVRAM using defaults PWM Error Touch screen hardware error SMT3 RAM Error Touch screen hardware error ROM Error Checksum error in ROM 54 TouchWare Software for Windows User s Guide CBL Error Cable error in USB Windows 2000 and NT 4 0 Error Messages The following error messages are specific to Windows 2000 and NT 4 0 systems only and
50. ption If you are not familiar with the outcome of these settings you should not be using these options Disable Touch This option allows you to disable touch functionality The only way to restore touch is with a keyboard or mouse This setting will remain in effect until you reboot your system Touch Sensitivity The configuration process sets the default sensitivity that in most cases will be appropriate for your touch screen However you can change this setting manually if you are not satisfied with the response of the touch screen If the controller responds or the cursor moves before you actually touch the screen you should decrease the sensitivity TouchWare Software Control Panel 31 If you need to press hard or use more than one finger in order to activate a touch you should increase the sensitivity Calibration Style The calibration process aligns the touch screen with the underlying video Specifically calibration defines the dimensions of the active area of the touch screen and locates the center of the touch screen If the screen is improperly calibrated the active area of the touch screen may not be aligned or may be unnecessarily small in size Once you calibrate for each video resolution the information is saved by the touch screen Therefore you do not need to calibrate the touch screen each time you start your system TouchWare software provides 2 choices for calibration style 2 poi
51. radio buttons To set the Cursor Vertical Offset 1 In the Cursor Vertical Offset box on the Cursor tab click the Offset button The function is enabled ON when the green indicator is illuminated The Set button then becomes active 2 Click Set 3 Touch the screen at the desired distance below the tip of the arrow within the rectangular space provided The distance between your liftoff position and the tip of the arrow is the offset distance Thereafter the cursor will be positioned above your finger or pen by a distance equal to the offset distance As your finger or pen approaches the bottom edge of the screen the cursor offset automatically decreases so you can touch items in this area Edge Adjustment Sometimes the screen image extends beyond the edge of the monitor bezel In these cases it may be difficult to touch items at the left and right edges of the screen If the Edge Adjustment option is on TouchWare software automatically offsets the horizontal position of the cursor near the left and right edges so you can easily reach the edges of the screen image 20 TouchWare Software for Windows User s Guide TouchWare software only makes this adjustment at the left and right edges of the screen You cannot define the horizontal offset amount Stabilize Cursor The Stabilize Cursor option adjusts the operating frequency of the touch screen controller In general you will not need to stabilize the cursor f
52. rate on a Windows 95 system this message will not appear You must manually reset the screen type by selecting None and then reselect the screen type After you configure your ThruGlass touch screen calibrate the touch screen using the Calibrate tab You can then set preferences such as the double click speed or touch mode using the other TouchWare software Control Panel tabs Refer to Chapter 2 for more information Screen Type Caution You must have a keyboard or mouse attached to your system to initially configure your ThruGlass touch screen 1 Video resolution i e 800x600 or 640x480 is also known as Desktop Area on the Settings Control Panel Display Properties Page 2 Scan rate is also known as Refresh rate depending on your video card ThruGlass Touch Screen Configuration 39 If you are specifying the screen type for the first time touch is disabled Use the mouse or keyboard to select the screen type However do not touch the screen keyboard or mouse once the configuration process has begun After you install the ThruGlass hardware use Screen Type to specify the type of touch screen you are using 3M Touch Systems makes different types of ThruGlass touch screens such as 17 15 12 or 10 inch screens The part number can be found on the touch screen cable at the lower right corner of the touch screen When you select the ThruGlass Screen Type you automatically set in motion a configuration process that sets the defa
53. rate tab to calibrate the touch screen for the current video resolution Use the Touch Settings tab to define the touch actions that equate to mouse actions and add right click functionality to the touch screen Use the Cursor tab to stabilize the cursor and tune the controller to the best frequency for the current monitor settings Use the Hardware tab to determine the basic system settings for your touch screen verify the touch screen is communicating properly select baud rate and restore system defaults Use the Tools tab to run diagnostic tests from the desktop and to enable Advanced Functions for your touch screen Use the Multiple Monitors tab to properly configure your multiple monitor setup From this tab you can map your monitors to your customized layout Note If you have a Touch Pen or ThruGlass controller an appropriate tab will automatically appear in the TouchWare software Control Panel for these configurations Opening the TouchWare Software Control Panel You can open the TouchWare software control panel several ways Double click the TouchWare software icon on the desktop Click Start Settings Control Panel and double click the TouchWare icon Click Start Programs TouchWare software TouchWare software 14 TouchWare Software for Windows User s Guide The path will be different if you performed a custom installation and chose a custom n
54. rdware software i e mouse or modem that used the same COM port as your touch screen has been uninstalled Just because the hardware is disconnected doesn t mean that the software isn t claiming the port Ensure that all components are completely removed from the system files Select Baud Rate The standard baud rate for 3M Touch Systems controllers is 9600 which is generally acceptable for most applications You may also select 19200 for TouchPen only 4800 2400 or 1200 baud Note The Select Baud Rate setting is not available for ThruGlass or PS 2 If you change the baud rate you could render your ThruGlass touch screen inoperable About TouchWare Software Lists the version of TouchWare software and its utilities currently installed on your system This information is particularly helpful if you need to call Technical Support Restore Defaults This option is useful if you have reconfigured the software and need to get back to the original TouchWare software settings Note This option does not restore calibration settings frequency settings or other controller parameters Restores original TouchWare software settings for Cursor Visibility On Calibration style Touch Mode Desktop In Multiple Monitor mode the default is Click Touch Sound Off Double click Speed and Area Midrange Advanced Touch Screen Settings Touch enabled Splash screen enabled
55. re Control Panel and select the Tools tab 3 Click Linearize This will bring up 25 linearization targets on the screen A hand guides you through the linearization process pointing in turn to the next appropriate target Note If you press Escape or do not touch the touch screen within 20 seconds the system automatically cancels the linearization process with no change to the current settings 4 Touch the touch screen and position your fingertip to completely cover the yellow target The area around the hand will begin to flash When the linearization completes the message Touch Enabled will appear When touching the target make sure you Face the monitor directly Perform the linearization in the position sitting or standing you expect to use the touch screen Touch the target firmly and precisely with your fingertip Be careful to keep your other fingers away from the touch screen as you touch the target 5 Repeat these instructions until all 25 targets have been touched 6 A dialog will ask if you wish to continue with this process If so the 25 targets will now be replaced with a set of 16 targets used to verify the linearization performed in steps 1 through 5 7 Repeat the previous process for each of these targets This process automatically returns to the control panel once complete If you are using a TouchPen repeat the linearization procedure with the pen The accuracy numbers should be below 1
56. rt address or IRQ creates device conflicts The touch screen must have a unique IRQ it cannot share an IRQ with another device Verify that any previously loaded hardware software that used the same COM port as your touch screen has been uninstalled Just because the hardware is disconnected doesn t mean that the software isn t claiming the port Ensure that all components are completely removed from the System files Refer to manufacturer s documentation for additional help Use the Microsoft Hardware Conflict Troubleshooter available in Windows Help to try and resolve this problem Touch delayed in Windows 2000 or NT 4 0 In Windows 2000 and NT 4 0 systems TouchWare software becomes active 10 to 15 seconds after the cursor appears when booting up your system If touch does not become active early enough to suit your application you can manually adjust the serial device driver startup order These instructions are intended for use with a standard system If you have a custom driver for your serial ports and know which device driver controls your touch screen COM port you can make changes at your own discretion Caution Make an Emergency Repair Disk ERD prior to making any changes to your system registry Refer to Windows NT Help for instructions on using the Repair Disk utility to make an emergency repair disk To manually adjust the serial device driver startup order 1 Log in to an account with administrator privileges
57. s floppy drive 2 Edit the silent ini file to reflect the port and baud settings to be used for all silent installations 3 Click Start Run and type the following A Setup r This option enables the system to record your installation choices and create a Setup iss file in the Windows directory containing the script 4 Perform the installation for recording 5 Copy the Setup iss file to each of the three TouchWare software install diskettes and then delete the file from the Windows directory Disk 4 contains a diagnostic utility not necessary to a silent install 6 Reinsert diskette 1 click Start Run and invoke the silent install facility by typing the following A Setup s The system prompts you to enter diskette 2 and 3 when required If necessary you ll have to remove diskette 3 before the system restarts Silent Install From a CD Hard Drive or Network Drive To perform a silent install from a CD or other drive 1 Create a temporary directory on your computer s hard drive 2 From the temporary directory copy each of the three TouchWare software directories into its own subdirectory called disk1 disk2 and disk3 respectively Disk 4 contains a diagnostic utility not necessary to a silent install 3 Edit the silent ini file in the disk1 directory to reflect the port and baud settings to be used for all silent installations 4 Click Start Run and type the following C Temp disk1 Setup r
58. s the new settings in the System Registry These changes take effect immediately MtsCal Calibration Utility You can directly access calibration without opening the TouchWare software Control Panel by running the MtsCal calibration utility MtsCal offers the following options c terminates the utility immediately after calibration c2 for 2 point calibration c5 for 4 point calibration e to enable touch d to disable touch n 1 4 to determine which touch screen to calibrate in a multiple touch screen setup 64 TouchWare Software for Windows User s Guide The c option is particularly useful because it makes only the calibration screen available The program immediately opens the calibration screen and terminates when the calibration process is complete To run MtsCal 1 Click on Start Find Files or Folders 2 In the Named box type MtsCal exe and press Enter to begin the search 3 Select MtsCal exe in the list window Right click and select Create Shortcut Then click Yes to place the shortcut on the desktop 4 Right click on the shortcut and select Properties Edit the information in the target box to include any options you would like to use For example to disable touch add the d option as follows C Program Files TouchWare software MtsCal exe d MousePort Touch Screen Controller Overview The MousePort touch screen con
59. sses CHAPTER 5 Troubleshooting the Touch Screen This chapter provides tips and strategies for problems you may encounter with the touch screen either during installation or normal use 3M Touch Systems is committed to helping you get the most out of your touch screen If you are unable to resolve your problem using the troubleshooting information contained in this chapter contact 3M Touch Systems Technical Support For information on how to reach technical support in your area refer to 3M Touch Systems Support Services on page 5 Troubleshooting Overview If you are experiencing problems with the touch screen check that all cables are connected properly and restart your system For cursor adjustments you may need to Calibrate the touch screen Define cursor offset Stabilize the cursor If your touch screen or mouse is not working the communication settings may be incorrect If both devices are trying to use the same communication port or IRQ a hardware device conflict will result The touch screen cannot share an IRQ with another device Verify that any previously loaded hardware software that used the same COM port as your touch screen has been uninstalled Just because the hardware is disconnected doesn t mean that the software isn t claiming the port Ensure that all components are completely removed from the system files Refer to manufacturer s documentation for additional help To correct
60. the screen Adjust the cursor movement on the horizontal axis Stabilize the cursor TouchWare Software Control Panel 19 Cursor Visibility The Cursor Visibility option is for Windows 9X and Windows Me users who do not want to display the cursor when working with a touch application By default the touch screen displays the cursor in your application Click on the Cursor button to toggle the cursor on or off While this option is disabled for Windows 2000 and NT 4 0 users can access the Mouse properties page to hide the cursor To hide the cursor in systems running Windows 2000 and NT 4 0 1 Click Start Settings Control Panel 2 Double click the Mouse icon to open the Mouse Properties page 3 Click on the Pointers tab 4 Select Touch Screen Hidden Cursors scheme and click OK Note Some applications can override this setting by loading their own cursors Cursor Vertical Offset After you calibrate the touch screen the cursor should be located directly underneath your finger when you touch the screen However you may prefer to offset the cursor slightly above your touch so you can see the cursor and point more easily and precisely to small objects The Cursor Vertical Offset option lets you define the distance between your fingertip and the position of the cursor on the screen Offsetting the cursor is helpful when selecting small items such as single letters in word processing check boxes or
61. the bottom right of each monitor Monitors without touch screens display a small orange square Click on the monitor you wish to modify and use the other tabs in the TouchWare software Properties dialog box to calibrate and configure each touch screen Repeat for each touch screen connected to your system For more information on the configuration settings refer to Chapter 2 of this guide or the online help 62 TouchWare Software for Windows User s Guide For the most part TouchWare software properties apply to individual touch screens The only exceptions to this are the double click and cursor visibility settings which are applied globally Note Multiple touch screens default to a single touch mode called Click mode that provides button operation only Alternate touch modes on the Touch Settings tab are disabled until you select Enable Touch Modes from ToolsOptions Software Settings APPENDIX B Miscellaneous Information This appendix contains information on Touch screen driver settings MtsCal calibration utility MousePort controller Touch screen care and cleaning TouchWare software system files Touch Screen Driver Settings You can define touch screen settings using the TouchWare software Control Panel TouchWare software stores the touch screen settings in the Windows registry Whenever you save changes to the TouchWare Software Control Panel TouchWare software record
62. the cursor is not located underneath your finger recalibrate the touch screen 44 TouchWare Software for Windows User s Guide Multiple ThruGlass Touch Screens Depending on your application you may want to use more than one touch screen with your system TouchWare software can support up to four ThruGlass touch screens Also you can include a combination of touch monitors and standard non touch monitors with your system To set up multiple ThruGlass touch screens you follow the same process as you do to set up multiple serial touch screens See Appendix A for instructions Summary of Firmware Commands ThruGlass controllers use an enhanced set of the commands detailed in the following tables 3M Touch Systems recommends you use the commands listed in the following table If you are not familiar with the use of firmware commands do not use them Executing some commands may alter the performance of your touch screen or render it inoperable Table 2 Firmware Commands Recommended for Development Command Name ASCII Code Calibrate Extended CX Format Tablet FT Mode Stream MS Null Command Z Output Identity OI Reset R Restore Defaults RD Unit Type UT Additional ThruGlass Specific Commands These commands can be used for diagnostics and configuration of ThruGlass controllers Table 3 ThruGlass Specific Controller Commands Command Name ASCII Code Description Mode Noise MN Stream nois
63. tomatically loads the touch screen driver and then runs your application Note To run DOSTOUCH from a batch file you must include the full path to DOSTOUCH By default the Setup program installs the DOS touch screen driver to the following directory C Program Files TouchWare software DOSTOUCH EXE If you changed the directory during installation make sure you specify the correct DOSTOUCH path 50 TouchWare Software for Windows User s Guide Create a batch file that executes your DOS application The first line of the batch file will be c progra 1 microt 1 touchw 1 dostouch or directory you installed the driver in if different The second line will be your program name including the path The third line will be c progra 1 microt 1 touchw 1 dostouch off or directory you installed the driver in if different 1 Create a shortcut on the desktop for the batch file Right click on the shortcut and go to Properties 2 Make sure you have a check mark in the Close on Exit box 3 Click on the Screen tab Under Usage make sure Full Screen is selected Troubleshooting the Touch Screen 51 4 Click on Apply and then click OK Operating two serial devices If you have two serial devices operating together such as a touch screen and a mouse be sure each device uses a unique COM port and IRQ number For example the mouse can use COM1 IRQ4 and the touch screen can use COM2 IRQ3 Using the same COM po
64. touch screen The following figure shows a 4 monitor configuration 60 TouchWare Software for Windows User s Guide Note The arrangement of the touch screens shown on the Multiple Monitors tab may not bear any resemblance to the arrangement portrayed on the Windows Control Panel Sometimes when using dual head video cards TouchWare software is not able to detect the proper monitor layout In those cases the following screen appears and the user is asked to select the appropriate layout click OK and proceed to mapping 2 Ensure that the touch screens are mapped correctly Click on the Map Touch Screens button The following message will appear Multiple Touch Screens 61 3 Choose the appropriate configuration for your multiple monitor setup If you want mirrored or tiled monitors refer to the following table for a description of each Mirrored and Tiled Monitor Options Option Illustration Mirrored monitors Same image on all screens Tiled monitors All screens combine for a single image 4 Monitors Squared 2 Monitors Vertical Up to 4 monitors possible 2 Monitors Horizontal Up to 4 monitors possible Calibrating and Configuring the Touch Screens Select the touch screen you want to calibrate or configure from the Multiple Monitors tab Monitors with touch screens are indicated by a small green square located at
65. touches at the same time it gives the pen higher priority and acknowledges only the pen touches This priority prevents accidental touches from your finger or hand being interpreted as input If you are using the pen and you lift the pen from the screen the system does not recognize finger or hand touch until after a system defined time delay If a finger or hand is on the screen when the pen lifts off the system ignores the finger or hand until you lift off and touch the screen again For example if you rest your hand on the screen while you write with the pen you can lift the pen and put it back again without your hand touch being acknowledged You must calibrate the touch screen twice once with your finger and once with the pen if you are using Pen Finger mode Note Changing the TouchPen mode setting can optimize the performance of the touch screen In Pen Finger mode the TouchPen controller checks for input from either a pen or a finger The controller always gives priority to the pen Therefore if you are not currently using the pen for your touch application use Finger Only mode for optimum system performance Pen Only Mode The system recognizes only pen touches on the screen The system ignores finger touches on the screen Finger Only Mode The system recognizes only finger touches on the screen The system ignores pen touches on the screen Touch Pen Options 35 Stabilize Cursor for Finger and TouchPen If you
66. touching the screen is equivalent to pressing and releasing the mouse button The action occurs as soon as you touch the screen This mode is best for button based applications like a calculator This mode is not good for drawing or dragging objects Note When you choose a Custom Touch mode Tools Options the text on this button face will change from Button to Custom You must then select Custom to activate your choice To click touch the object To double click touch the object twice quickly at the same location To drag touch the object Pause Slide your finger to the new location Lift off the screen The object is still selected and can be activated with another touch Right click Tool Places an icon on the desktop always on top that allows you to select which mouse button to activate on touch Note that this works for the next click action only Control returns to the left mouse button as soon as you are done In multiple monitor situations you will get a separate right click tool for each touch screen You can position this icon anywhere on your desktop by selecting it pausing until the four pointed arrow appears and dragging it wherever you want Left button is typically used for normal select and normal drag Right button is typically used for applet properties such as context menu and special drag Touch Sound Select audible beep on touchdown liftoff or no beep at all Click on the B
67. troller is a PS 2 compatible controller The enclosed controller is externally mounted to the back of your monitor The controller cable has a 6 pin DIN male connector Plug this cable into the PS 2 mouse connector on the back of your PC This frees up the serial ports and bus slots for other peripheral devices System Requirements for the MousePort Controller The hardware and software requirements for using a MousePort touch screen controller are as follows PC with an available PS 2 mouse port connector Microsoft Windows NT 4 0 Windows 2000 9X or Me Connecting a MousePort Touch Screen Controller Before attempting to install a MousePort controller be sure of the following If a mouse will be used in addition to the touch screen the operating system must be functional with a standard serial mouse connected MousePort driver installation adds a virtual COM port at COM9 Make sure the system is not currently using COM9 Note If you are not familiar with the operation of mouse drivers do not attempt to install the MousePort controller Installing a MousePort controller may alter the performance of your touch screen or render it inoperable To connect a MousePort controller plug the controller cable into the PS 2 mouse connector on the back of your PC Miscellaneous Information 65 Testing the MousePort Controller To verify and test that the MousePort controller is operating properly you can use the Mts
68. uently decide to add or remove touch screens you must uninstall and reinstall TouchWare software Checking System Requirements The system requirements for multiple touch screens are as follows Windows 2000 Windows 9X or Windows Me for serial and PS 2 Windows 2000 Windows Me or Windows 98 for USB Up to 4 single port video adapter cards or 1 or 2 dual head Windows 2000 and USB only video adapter cards Note that you cannot mix single and dual head cards in the same configuration Either a COM port or a USB port for each touch screen PCs typically include two COM ports and 2 USB ports You must verify that all previously installed hardware or software that used any COM port you intend to use for a touch screen has been disconnected and completely uninstalled Note You cannot share COM ports using a Y adapter 58 TouchWare Software for Windows User s Guide Connecting Multiple Monitors and Touch Screens Note For USB configurations you should not connect the touch screens until you have installed TouchWare software To connect multiple monitors and touch screens to your system 1 Shut down your system 2 Install additional video cards if required 3 Connect each monitor to a video port in your system 4 Apply power to your system and monitors Windows detects the new video adapters and loads the appropriate display drivers Configuring Windows for Multiple Monitors Next you must
69. ult sensitivity and determines the best frequency for your controller Sensitivity Using the Sensitivity setting the touch response can be optimized for the thickness of the non conductive material for example glass or plastic in front of the ThruGlass touch screen The configuration process sets the default sensitivity which in most cases will be appropriate for your touch screen However you can change this setting manually if you are not satisfied with the response of the ThruGlass touch screen If the controller responds or the cursor moves before you actually touch the first surface you should decrease the sensitivity If you need to press hard or use more than one finger in order to activate a touch you should increase the sensitivity 40 TouchWare Software for Windows User s Guide Diagnostics Diagnostics will help to determine whether your ThruGlass touch screen is working correctly Before running these tests make sure the ThruGlass is installed in its operational position i e kiosk doors closed artwork installed monitor in final operating location Show Noise The Noise Level indicates the amount of noise detected by the controller at the current frequency Ideally the Noise Level should be less than 30 Choose Auto Frequency to determine the best frequency for your controller If you are still unsatisfied with this setting you can select a different frequency manually and retest The red lin
70. ulting pattern isn t fuzzy you have a good frequency It is recommended that you recalibrate the touch screen after using Stabilize Cursor Hardware Tab Note For USB controllers no Connection information is available Use the Hardware tab to determine the basic system settings for your touch screen select the baud rate and restore system defaults Controller Information Controller Type The following controllers are supported in this version of TouchWare software EX II controllers Serial SMT series of controllers MT series of controllers TouchPen controller 22 TouchWare Software for Windows User s Guide ThruGlass controller USB controller MousePort controller Firmware Version These digits represent the version number and revision level of the touch screen controller firmware Touch Screen Status Touch screen status refers to whether or not the touch screen has been found and is operational Possible messages include OK Touch Screen found and operational Touch screen not found The system could not detect the touch screen Refer to Chapter 5 Troubleshooting the Touch Screen for further information on this message Any other error messages indicate a hardware failure Refer to Error Messages or contact Technical Support for more information Connection Communication Port Displays the COM port used for the touch screen hardware connection If
71. und during installation Multiple Touch Screens 59 For USB controllers The opposite is true for USB controllers Do not connect USB controllers until TouchWare software is installed Once you have installed TouchWare software plug in all USB touch monitors prior to opening the TouchWare software Control Panel Note If you have previously loaded TouchWare software you must completely uninstall the software and reboot your system prior to reinstalling Mapping Multiple Monitors Once you install TouchWare software you must map each touch screen to a monitor using the Map Touch Screens button from the Multiple Monitors tab You must do this in order to individually calibrate and configure each touch screen connected to your system using the TouchWare software Control Panel Once you have properly mapped the touch screens you set the current touch screen by selecting the icon of the desired monitor from the TouchWare software Multiple Monitors tab In multiple touch screen configurations touch screen properties are applied only to the currently selected touch screen 1 To map multiple touch screens open TouchWare software and click on the Multiple Monitor tab The following figure shows a single monitor or mirrored monitor configuration All monitors show the same screen All monitors are overlayed on top of each other for mapping purposes To select a different touch screen click on the icon to get to the next
72. unications port DosDevices COM1 for touch screen device Device PointerPort0 An error occurred in configuring COM port What to do Check that your serial driver is working correctly Check that the COM port BIOS is enabled 11 Unknown operation was requested for communications port DosDevices COM1 for touch screen device Device PointerPort0 A bad command was issued to the COM port driver What to do Check that your serial driver is working correctly Power cycle the system APPENDIX A Multiple Touch Screens This appendix describes how to set up multiple touch screens Depending on your application you may want to use more than one touch screen with your system TouchWare software can support up to four touch screens Also you can include a combination of touch monitors and standard non touch monitors with your system While you can mix PS 2 and serial controllers in multiple monitor setups you cannot mix USB controllers with serial or PS 2 Multiple Touch Screens Overview Setting up multiple touch screens involves the following steps Checking system requirements Connecting multiple monitors and touch screens You must install the hardware and software required to support multiple monitors before installing TouchWare software Configuring Windows for multiple monitors Installing TouchWare software and configuring it for multiple monitor support For serial controllers if you set up and subseq
73. y then 3M Touch Systems sole obligation and User s and Purchaser s exclusive remedy will be at 3M Touch Systems option to repair or replace that Product quantity or software media or to refund its purchase price 3M Touch Systems has no obligation under 3M Touch Systems warranty for any Product software or software media that has been modified or damaged through misuse accident neglect or subsequent manufacturing operations or assemblies by anyone other than 3M Touch Systems 3M Touch Systems shall not be liable in any action against it in any way related to the Products or software for any loss or damages whether non specified direct indirect special incidental or consequential including downtime loss of profits or goodwill regardless of the legal theory asserted Copyright 1997 2002 3M All rights reserved Printed in the United States of America Document Title TouchWare Software for Windows User s Guide Document Number 19 224 Version 2 6 TouchWare Software Version 5 64 MicroTouch the MicroTouch logo ChassisTouch ClearTek Microcal ThruGlass TouchPad TouchPen TouchWare TouchTek and ToughTouch are either registered trademarks or trademarks of 3M in the United States and or other countries Intellipoint Microsoft MS DOS Windows Windows NT and Visual C are registered trademarks or trademarks of Microsoft Corporation Kensington and Mouseworks are registered trademarks or trademarks of Ke
74. you have two serial devices operating together such as a touch screen and a mouse be sure each device uses a unique COM port and IRQ number For example the mouse can use COM1 IRQ4 and the touch screen can use COM2 IRQ3 Using the same COM port or IRQ creates device conflicts The touch screen must have a unique IRQ it cannot share an IRQ with another device Use the Microsoft Hardware Conflict Troubleshooter available in Windows Help to try and resolve this problem Find Touch Screen When you select the Find Touch Screen option TouchWare software Scans the available communication ports supported by Windows for a touch screen Find Touch Screen searches the baud rates used by the touch screen Note TouchWare software will only work with COM ports configured recognized operational and supported by Windows at the time of install Tries to communicate with the touch screen controller Waits for the touch screen controller to respond TouchWare Software Control Panel 23 Requests information about the touch screen and its controller If TouchWare software does not find the touch screen check that the touch screen is connected properly and then repeat the search Refer to Chapter 4 Troubleshooting the Touch Screen for more information on what to do if your touch screen is not found Note that this option cannot search any COM ports in use by other applications Verify that any previously loaded ha

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