User Manual - CyberPower
Contents
1. CyberPower Reliability Quality Value SE425G SX500G SX550G SX625G CP425G CP425HG CP500HG CP550HG CP625HG User s Manual K01 0000218 01 IMPORTANT SAFETY WARNINGS SAVE THESE INSTRUCTIONS This manual contains important safety instructions Please read and follow all instructions carefully during installation and operation of the unit Read this manual thoroughly before attempting to unpack install or operate your UPS CAUTION To prevent the risk of fire or electric shock install in a temperature and humidity controlled indoor area free of conductive contaminants Please see specifications for acceptable temperature and humidity range CAUTION To reduce the risk of electric shock do not remove the cover There are no user serviceable parts inside CAUTION Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected CAUTION The UPS must be connected to an AC power outlet with fuse or circuit breaker protection Do not plug into an outlet that is not grounded lf you need to de energize this equipment turn off and unplug the unit CAUTION To avoid electric shock turn off the unit and unplug it from the AC power source before installing a computer component CAUTION Not for use in a computer room as defined in the Standard for the Protection of Electronic Computer Data Processing Equipment ANSI NFPA 75 CAUTION To reduce the risk of fire connect only to a circuit provided wi2. Warranty 3 The Product and equipment connected to it must have been used properly in a suitable and proper environment and in conformance with any license instruction manual or warnings provided with the Product and the equipment connected to it 4 The Product must have been used at all times within the limitations on the Product s VA Watt capacity 5 The sole and exclusive remedies of the Initial Customer are those provided by this Warranty What Limitations Apply if there is Connected Equipment Guarantee CEG Coverage for My Product The Product was designed to eliminate disrupting and damaging effects of momentary less than 1ms voltage spikes or impulses from lightning or other power transients If it can be shown that a voltage spike lasting longer than 1ms has occurred the occurrence will be deemed outside the rated capabilities of the Product and the Limited Warranty is void CyberPower Does Not Cover or Undertake Any Liability in Any Event for Any of the Following 1 Loss of or damage to data records or software or the restoration of data or records or the reinstallation of software 2 Damage from causes other than AC Power Line Transients spikes or Surges on properly installed grounded and code compliant 120 volt power lines in the United States and Canada transients surges or spikes on standard telephone land lines PBX telephone equipment lines or Base 10T Ethernet lines when properly installed and connected This e
3. What is the Period of Coverage This warranty covers the Product for three years Connected equipment is covered for as long as you own the Product Who Is Covered This warranty only covers the original purchaser Coverage ends if you sell or otherwise transfer the Product How Do You Get Warranty Service 1 Before contacting CyberPower identify Your Product model number the Purchase Date and each item of Connected Equipment 2 Email us at tech cpsww com or Call us at 877 297 6937 3 If your product requires warranty service you must provide a copy of your dated purchase receipt or invoice How Do You Open A Connected Equipment Claim 1 Call us at 877 297 6937 or write to us at Cyber Power Systems USA Inc 4241 12th Ave E STE 400 Shakopee MN 55379 or send us an e mail message at claims cpsww com for instructions within 10 days of the occurrence 2 When you contact CyberPower identify the Product the Purchase Date and the item s of Connected Equipment Have information on all applicable insurance or other resources of recovery payment that are available to the Initial Customer and Request a Claim Number 3 You must provide a dated purchase receipt or other proof of the original purchase and provide a description of the damage to your connected equipment 4 Pack and ship the product to CyberPower and if requested the item s of Connected Equipment a repair cost estimate for the damage to the Connected Equipment a
4. be used immediately upon receipt However after receiving a new UPS to ensure the battery s maximum charge capacity it is recommended that you charge the battery Fe for at least 8 hours Your UPS is equipped with an auto charge feature When the UPS is Bhs Sr PH 4 plugged into an AC outlet the battery will automatically charge whether the UPS is turned on or y Si C turned off 2 With the UPS unit turned off and unplugged connect your computer monitor and any other peripherals requiring battery backup into the battery power supplied outlets Plug the other peripheral equipment eg printer scanner speakers etc into the full time surge protection outlets DO NOT plug a laser printer paper shredder copier space heater vacuum cleaner sump pump or other large electrical device into the Battery and Surge Protected Outlets The power demands of these devices will overload and possibly damage the lt n Wall Jack unit 3 To protect a fax phone or modem line connect a telephone cable from the wall jack outlet to the IN jack of the UPS Connect a telephone cable from one of the UPS OUT jacks to the modem port on the computer The other gt Phone UPS OUT jack can be used to protect a telephone or fax machine 4 Plug the UPS into a 2 pole 3 wire grounded receptacle wall outlet Make sure the wall branch outlet is OUT gt oO protected by a fuse or circuit breaker and does not service equipment with
5. e devices will overload and possibly damage the unit Full Time Surge Protection Outlets The unit has four surge suppression outlets Power Switch To turn the UPS on press the power button for approximately 2 seconds you will hear a constant tone 1 second and release after a short beep To turn the UPS off press the power button for approximately 2 seconds you will hear a constant tone 1 second and release after two short beeps Alarm setting The audible alarm can be turned OFF or ON by quickly pressing the POWER button twice The default setting is for the Alarm On To turn the Alarm Off quickly press the power button twice You will hear two short beeps when the Alarm is turned Off To turn the Alarm back ON quickly press the power button twice You will hear a single short beep when the Alarm is turned On When the Alarm is turned Off there will be no audible notification when the UPS reaches a low battery state Power On Indicator This LED is illuminated when the utility power is normal and the UPS outlets are providing power free of surges and spikes Electrical Wiring Fault Indicator This LED indicator will illuminate to warn the user that a wiring problem exists such as bad ground missing ground or reversed wiring If this is illuminated disconnect all electrical equipment from the outlet and have an electrician verify the outlet is properly wired The unit will not provide surge protection without being plug
6. enPower UPS has a high efficiency charger which makes it the most energy efficient UPS in its class The advanced high frequency charging system significantly improves charging efficiency and conserves energy As a result of this advanced design the GreenPower UPS uses less energy compared to competitive models The GreenPower UPS is manufactured in accordance with the Restriction on Hazardous Substances RoHS directive making it one of the ENERGY SAVING TECHNOLOGY most environmentally friendly UPS on the market today Limited Warranty and Connected Equipment Guarantee Read the following terms and conditions carefully before using the CyberPower SE425G SX500G SX550G SX625G and CP425G CP425HG CP500HG CP550HG CP625HG the Product By using the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and Connected Equipment Guarantee together referred to as this Warranty If you do not agree to the terms and conditions of this Warranty you should return the Product for a full refund prior to using it Who is Providing this Warranty CyberPower Systems USA Inc CyberPower provides this Limited Warranty What Does This Warranty Cover This warranty covers defects in materials and workmanship in the Product under normal use and conditions It also covers equipment that was connected to the Product and damaged because of the failure of the Product
7. ged into a grounded and properly wired wall outlet Communication Protection Ports Communication protection ports will protect any standard modem fax or telephone line RJ11 Circuit Breaker Located on the side of the UPS the circuit breaker provides overload and fault protection USB Port to PC except for SE425G CP425G The port allows connection and communication between the USB port on the computer and the UPS unit The UPS communicates its status to the PowerPanel Personal Edition software Q Outlets Designed for AC Adapters The UPS unit has four widely spaced outlets so AC power adapters can be plugged into the UPS without overlapping or blocking adjacent outlets TROUBLESHOOTING Problem Possible Cause sowon Full time surge protection outlets stop providing power to equipment Circuit breaker button is projecting from the side of the unit Turn the UPS off and unplug at least one piece of equipment Wait 10 seconds reset the circuit breaker by pressing the button and then turn the UPS on Battery not fully charged Recharge the battery by leaving the UPS plugged in Contact CyberPower Systems about replacement batteries at tech cpsww com Circuit breaker has been tripped due to an overload The UPS does not perform expected runtime Battery is worn out The on off switch is designed to prevent damage from rapidly turning it off and on Turn the UPS off Wait 10 seconds and then turn the UPS o
8. hortly Battery Overload Occurs when connected equipment exceeds the listed capacity of the UPS Turn the UPS off unplug at least one Constant tone piece of equipment from battery outlets wait 10 seconds reset the circuit breaker and turn the unit on Electrical Wiring Fault This indicates a wiring problem with the On Off AC outlet such as bad ground missing ground or reversed wiring Disconnect all electrical equipment from the outlet and have an electrician check the outlet to insure proper wiring A Utility Failure The frequency is beyond 47 63Hz The UPS will not On 8 beeps ai turn on in Line Mode When it beeps the power on LED will flash accordingly TECHNICAL SPECIFICATIONS 50Hz 60Hz 1 auto sensing Max Load for UPS Outlets 4 Outlets 425VA 255W 425VA 255W 500VA 300W 550VA 330W 625VA 375W Max Load for Full Time Surge 8 Amps 12 Amps Protection outlets 8 Outlets On Battery Output Wave Form Simulated Sine Wave Operating Temperature Operating Relative Humidity 9 8 x 5 8 x 3 3 UL1778 UPS cUL CSA C22 2 No 107 3 05 FCC DoC Class B SYSTEM FUNCTION BLOCK DIAGRAM 32 F to 104 F 0 C to 40 C 0 to 90 non condensing 8 hours typical from total discharge Input Output TOPE PCs gt Inverter Charger AC DC Battery Normal Mode y EEETEEEEELD Battery Mode CYBERPOWER GREENPOWER UPS TECHNOLOGY Advanced Energy Saving Design The Gre
9. large electrical demands e g air conditioner refrigerator copier etc The warranty prohibits the use of extension cords outlet strips and surge strips in conjunction with the UPS unit 5 Press the power switch to turn the unit on The Power On indicator light will illuminate green and the unit will beep twice 6 If an overload is detected an audible alarm will sound and the unit will emit one long beep To correct this turn the UPS off and unplug at least one piece of equipment from the battery power supplied outlets Make sure the circuit breaker is depressed and then turn the UPS on 7 To maintain optimal battery charge leave the UPS plugged into an AC outlet at all times 8 To store the UPS for an extended period of time cover it and store with the battery fully charged While in storage recharge the battery every three months to ensure optimal battery life 9 Ensure the wall outlet and UPS are located near the equipment being attached for proper accessibility BASIC OPERATION DESCRIPTION Battery and Surge Protected Outlets The unit has four battery powered and surge protected outlets to ensure temporary uninterrupted operation of your equipment during a power failure DO NOT plug a laser printer paper shredder copier space heater vacuum cleaner sump pump or other large electrical device into the Battery and Surge Protected Outlets The power demands of thes
10. n The unit is not connected to an AC outlet The unit must be connected to a 110 120V 50 60Hz outlet The UPS will not turn on Contact CyberPower Systems about replacement batteries at tech cpsww com The battery is worn out Mechanical problem Contact CyberPower Systems at tech cpsww com The frequency is outside of the operating range of 47 63Hz Turn the UPS off Make sure the frequency range is within 47 63Hz Or you can turn the UPS on in battery mode Connect the USB cable to the UPS unit and an open USB The USB cable is not connected panon ihe back ol fe compuiet PowerPanel Personal Edition is inactive all icons are gray except for SE425G CP425G The USB serial cable is connected to a bad USB port Check for a different USB port and plug the cable in Shutdown your computer and turn the UPS off Wait 10 seconds and turn the UPS back on This should reset the unit The unit is not providing battery power Additional troubleshooting information can be found at Support at www CPSww com DEFINITIONS FOR LED INDICATORS amp AUDIBLE ALARMS 2i A CONDITION Power ON Wiring Fault Alarm B twi On eep twice every 30 seconds Rapid Beepi On apid Beeping every 1 2 second Utility Failure The UPS is providing power to battery power supplied outlets from its battery Utility Failure The UPS is providing battery power Rapid beeping indicates the unit will run out of power s
11. nd all claim forms that CyberPower provides to you Show the Claim Number on the shipping label or include it with the product You must prepay all shipping costs you are responsible for packaging and shipment and you must pay the cost of the repair estimate How Long Do I Have To Make A Claim All claims must be made within ten days of the occurrence What Will We Do To Correct Problems CyberPower will inspect and examine the Product If the Product is defective in material or workmanship CyberPower will repair or replace it at CyberPower s expense or if CyberPower is unable to or decides not to repair or replace the Product if defective within a reasonable time CyberPower will refund to you the full purchase price you paid for the Product purchase receipt showing price paid is required If it appears that our Product failed to protect any equipment plugged into it we will also send you forms for making your claim for the connected equipment We will repair or replace the equipment that was damaged because of the failure of our Product or pay you the fair market value NOT REPLACEMENT COST of the equipment at of the time of the damage We will use Orion Blue Book or another a third party valuation guide or eBay craigslist or other source to establish that amount Our maximum liability is limited to 75 000 for the SE425G and CP425G CP425HG 100 000 for the SX500G SX550G SX625G and CP500HG CP550HG CP625HG Who Pays For Shipping We
12. pay when we send items to you you pay when you send items to us What Are Some Examples Of What This Warranty Does Not Cover 1 This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product or any data that is lost as a result of the failure or the restoration of data or records or the reinstallation of software 2 This Warranty does not cover or apply to misuse modification operation or storage outside environmental limits of the Product or the equipment connected to it nor for damage while in transit or in storage nor if there has been improper operation or maintenance or use with items not designed or intended for use with the Product such as laser printers appliances aquariums medical or life support devices etc What Other Limitations Apply 1 This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly wired and grounded outlets including compliance with electrical and safety codes of the most current electrical code without the use of any adapters or other connectors 2 The Product must have been plugged directly into the power source and the equipment connected to the Product must be directly connected to the Product and not daisy chained together in serial fashion with any extension cords another Product or device similar to the Product surge suppressor or power tap Any such installation voids the Limited
13. rt device collectively High Risk Activities CyberPower expressly disclaims any express or implied warranty of fitness for High Risk Activities or with aquariums CyberPower does not authorize use of any Product in any High Risk Activities or with Aquariums ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT Where Can I Get More Information The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded CyberPower is the warrantor under this Limited Warranty For further information please feel free to contact CyberPower at CyberPower Systems USA Inc 4241 12th Ave E STE 400 Shakopee MN 55379 call us at 877 297 6937 or send us an e mail message at claims cpsww com All rights reserved Reproduction without permission is prohibited
14. th 20 amperes maximum branch circuit over current protection in accordance with the National Electric Code ANSI NFPA 70 DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT CyberPower Systems does not sell products for life support or medical applications DO NOT use in any circumstance that would affect operation and safety of life support equipment any medical applications or patient care DO NOT USE WITH OR NEAR AQUARIUMS To reduce the risk of fire or electric shock do not use with or near an aquarium Condensation from the aquarium can cause the unit to short out INSTALLING YOUR UPS SYSTEM UNPACKING Inspect the UPS upon receipt The box should contain the following a UPS unit b User s manual c USB device cable except for SE425G CP425G PowerPanel Personal Edition software is available on our website Please visit www cpsww com and go to the Software Section for free download HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT 1 Ensure that the equipment plugged into the UPS does not exceed the UPS unit s rated capacity If the rated capacities of the unit are exceeded an overload condition may occur and cause the UPS unit to shut down or the circuit breaker to trip 2 There are many factors that can affect the amount of power that your electronic equipment will require For optimal system performance keep the load below 80 of the unit s rated capacity HARDWARE INSTALLATION GUIDE 1 Your new UPS may
15. xclusion applies for example to fluctuations in data transmission or reception by CATV or RF transmission or fluctuations or by transients in such transmission 3 Damage from any circumstance described as excluded above with respect to the Product 4 Damages from fire flood wind rain rising water leakage or breakage of plumbing abuse misuse or alteration of either the product or the Connected Equipment 5 CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee CyberPower excludes any liability for direct indirect special incidental or consequential damages whether for damage to or loss of property EXCEPT FOR AND ONLY FOR the specific limited agreement of CyberPower to provide certain warranty benefits regarding Connected Equipment under this Warranty loss of profits business interruption or loss of information or data NOTE Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you 6 The Product is not for use in high risk activities or with aquariums The Product is not designed or intended for use in hazardous environments requiring fail safe performance or for use in any circumstance in which the failure of the Product could lead directly to death personal injury or severe physical or property damage or that would affect operation or safety of any medical or life suppo
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