USER MANUAL Reply Plus
Contents
1. 3 6 2 RF PERFORMAN O E 3 55 4 7 0 WRS971 DATA FORMAT AND COMMAND LISTG csssssssssssssssensccccessssssecccesssssescenscsecscsssscssecseessscesees 5 8 0 SOFTWARE oo cssssedivcccscessececsceseoeescusecesisusccevaseveceusacseessooeteceuodstsssceeussousceteeckecevededdessicebesetacesssusSessbsuceceusucsteuvescseceve 5 9 0 ACCESSORIES iss ccesessissscccsdcbenssseceesiesestexeeseccoscess eaae e eros E eos Kesra eea doeroe 5 10 0 LIMITED PRODUCT WARRANTY eesesesssesesesssoseoeseessoscosoesesesooeoesesesossoseeeesoseoseeseseeooeoeseeesoososseeeseseoseeeesesese 6 11 0 FCC IC AND EU COMPLIANCE INFORMATION e sseseessesesssessssoeessooeesseceesseessooesssooeesseceecsessssoesssoseesse 7 11 1 STANDARDS AND GUIDELINES ccccsesssseceeeceesesececeeccecsesaseceeececeesaaeeeeececseneasseeceeccseseaeseceeeceeseasaeeeeeeseeeneaaees 7 11 2 COMPLIANCE E A a A 7 11 3 wccosccciccosccsneveecedecssncsansvssccchcsssccsnevens cdecessccendeesecahesseccanssesueaaesonccasdeeoseehcsssccunevenssdecessccendeeseechorsese 7 12 0 BASE TECHNICAL2. 1 1 3 1 1 4 TECHNOLOGY LEADERSHIP PATENT PROTECTION AND 1 1 5 OTHER FLEETWOOD GROUP ING PRODUCTS E E A E EE E 1 2 0 PRINCIPLES OF ORERA TION sesscssdsssesctescsssiscssccsscsscevedstocessscesceusdonsceisacssessececsovecdevsesbaceaseesssesseouecedscstesessoaessess 2 3 0 SYSTEM DESCRIPTION AND SETUP wssccicssccsssccesscdsssessesecssessdesbescscseescscdescoscedesesesndstessaceesescscsecsosscestassessoosoes 2 31 2 3 2 PLACEMENT OF THE REPLY SYSTEM 2 40 CONNECTING THE BASE sssesccscesvsccstesascnscescdecdecenshescesecescsssecsssenscoscedvesesssednseasonsveossdebuccededsvdesbeacessteesvesonsuoeesees 3 4 1 CONFIGURE BASE FOR CONNECTION TYPE 3 4 2 SOFTWARE EE AE E A E E EE 3 5 0 SYSTEM INFORMATION 6 sissscscsscscccscdsssssecsteescecccsessocscesieocesascateoess cose visson uri onnie onosi tasecnsecesseecpcssendesecseedseasees 3 52 PROPER TIES 55 Se ccct as secee tak cacew E E 3 EEE E 3 6 0 SYSTEM 3 6 1
3. avoid Wi Fi channels 1 and 11 MidHigh Avoid 2401 to 2425MHz avoid Wi Fi channel 1 High Avoid 2401 to 2450MHz avoid Wi Fi channels 1 and 6 When using multiple Reply systems in nearby rooms it is recommended to lower the power level setting to avoid system interference Set the power to what is necessary to reliably cover the room or area in which the system will operate The power level options are displayed in Table 2 Table 2 Power Level Settings Power Level Power mW Low 0 01 mW Mid 0 1 mW High 0 3 mW Europe Max 1 mW default for all systems Fleetwood Group Figure 4 WiFi Frequency Avoidance Reply Plus WiFi Avoidance Settings ___ Avoid LowiMid Channel 2410 2430 2440 2450 2460 2 4 GHz Band MHz Typical WiFi Channels Reply Plus Frequency Usage 6 3 Other Settings Most system settings are set via software through the base station to control keypad behavior See your specific software program help to determine what features are available 7 0 WRS971 Data Format and Command Lists The Base Station data format command lists and associated microcode are proprietary to Fleetwood People who wish to develop their own applications may purchase the Reply Plus API This is a software developer s toolkit that includes the necessary communication drivers for the base station 8 0 Software Off the shelf software pack
4. USER MANUAL Reply Plus Applies To Base Station Model WRS971 Firmware Revision 2 x Fleetwood Group Copyright 2008 Fleetwood Group Inc Electronics Division All rights reserved Licensed software products are owned by Fleetwood Group Inc or its suppliers and are protected by United States copyright laws and international treaty provisions Fleetwood Group Inc products are covered by U S and foreign patents issued and pending Information in this publication supersedes that in all previously published material Specifications and pricing are subject to change without notice Printed in the U S A Fleetwood Group Inc Electronics Division 11832 James St Holland Michigan 49424 www fleetwoodgroup com www replysystems com Sales 1 800 257 6390 Technical Service 1 888 GO REPLY 467 3759 Reply is a registered trademark of Fleetwood Group Inc Other trademarks contained herein are the property of their respective holders Revision History Rev Date Description A 07 15 08 Revision 2 x Original B 07 07 09 Update Fleetwood Group Logo 11 17 09 Updated Patent Information Table of Contents 1 TINTRODUCTION 2 2025 1 1 2
5. SPECIFICATIONS sssssssscsssssssecssccssssssscencccsesssscsseccccessesssscocccsscsesseseccccessesseseoseces 8 13 0 TROUBLESHOOTING PROCEDURES sssssssscsssssssecsscccssssssscscccscssssssseccccessessesceccccsesessesceccccessessescoseces 9 14 0 INSTALLING YOUR NEW HARDWARE csssssscscssssssssscscccssssssseccccesscsssscecccesesessessececcecsesssscececssessesssees 10 150 INDEX NENA A E E E 13 iii 1 0 Reply Systems 1 1 Introduction This product consists of wireless RF handheld 15 key numeric keypads and a Base Station The system is generally used to record answers to multiple choice questions as part of a classroom presentation decision making session focus group videoconference It offers methods for collecting immediately reporting group response Reply systems have been available for several years and over 400 000 keypads are currently used worldwide Reply is a cordless handheld response system that provides numeric data interaction for meeting or learning environments Keypad responses are transmitted to the Base Station which processes and delivers the information to the attached computer Application software operates the Base Station and controls its associated Keypads While the system s hardware may offer powerful features application software is the essential ingredient in applying the technology to generate useful results 1 2 Appl
6. ages are available for Reply These packages are available through Fleetwood s network of qualified dealer developers Most Reply compliant software applications require the Windows operating system trademark Microsoft Corporation Contact Fleetwood for details on the software applications that are certified for use with Reply products 9 0 Accessories Call Fleetwood or an authorized dealer for information on available storage shipping cases extra cables or power supply kits 7 31 2007 Fleetwood Group 10 0 Limited Product Warranty Fleetwood Group Inc warrants its Reply Wireless Response System components for a period of 24 months from the date of manufacture for any material or workmanship defect in the product This warranty does not extend to batteries or any product component which has been subjected to misuse neglect accidental breakage improper installation use outside of present guidelines or alteration outside of our factory Reply Base Stations and Keypads use internal antennas built directly on the printed circuit board Modifying the antennas in any way will result in reduced range and will void the warranty There are no user serviceable parts inside Reply Base Stations or Keypads Fleetwood Group Inc agrees to remedy at the factory any product defect or at its discretion replace any component or part of the product provided the owner complies with the following procedures 1 The owner is to d
7. dware installation or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software O Yes now and every time connect device not this time Cancel Click Next to continue Back Next gt Cancel Completing the Found New 3 Choose Install the software automatically Hardware Wizard Recommended Click Next The wizard has finished installing the software for Found New Hardware Wizard FTDI FT8U2ZXx Device This wizard helps you install software for WRS970 If your hardware came with an installation CD floppy disk insert it now Click Finish to close the wizard What do you want the wizard to do Install from a list or specific location Advanced 6 The hardware is ready to use Continue with the Click Newt to continue 4 software installation instructions lt Back Next gt Cancel 10 15 0 Index Accessories 5 RF Performance 3 F S Fleetwood products 1 Service 6 Software 5 I T Interface 5 Technical Specifications 8 Troubleshooting 9 P Patent information 1 Ww R Warranty 6 Return Parts 5 RF communication 1 7 31 2007
8. e unique position that Fleetwood Group Inc brings to the market Additional United States and foreign patents are pending Fleetwood Group Inc also maintains a commitment to complying with the United States Federal Communications Commission and various foreign regulatory requirements Others are continuously being added Please contact your reseller Fleetwood Group Inc for more information on certification 1 5 Other Fleetwood Group Inc Products Fleetwood Group Inc is a manufacturer of quality electronic products that are sold through a worldwide reseller network Reply products are designed and manufactured in Holland Michigan For more information on these products or our customization capability please visit our website at www replysystems com Fleetwood Group 2 0 Principles of Operation This Reply System uses the latest 2 4 GHz wireless technology to turn any meeting into a dynamic interactive experience for each participant without having to deal with a nightmare of cables and connectors Fleetwood is unique in the marketplace with its patented technology to provide a two way link with the keypads This design ensures that no responses are missed by requiring a keypad to retransmit the user s response until it is properly received by the Base Station The design also allows the system to refuse to acknowledge any invalid entries This is clearly superior to other technologies using on
9. e user is cautioned that changes or modifications to the device that are not approved by the manufacturer could void the user s authority to operate the device 11 3 EU Compliance This device is a 2 4 GHz low power response system controller intended for residential and commercial use in all EU and EFTA member states 7 31 2007 Fleetwood Group Notice The base and keypad units may be susceptible to Electrostatic Discharge ESD and other similar fast transient events causing system interruption Should system interruption occur reboot computer reset base unit by disconnecting and reconnecting USB cable and push any key on keypads which have powered down 12 0 Base Technical Specifications Enclosure Unit Power Supply Voltage Vpop Current Consumption ji 13 0 Troubleshooting Procedures ISSUE POSSIBLE CAUSE SOLUTION Poor RF Performance Base not in open area Base located too close to other electronic equipment More than one base unit on the same Base ID WiFi RF Interference Other Interference Multiple Base Stations are too close Do not place the base inside cabinets Place the base away from other electronic devices such as TV s DVD VCR players and similar Check that the bases covering an area are not on the same Base ID Verify the WiFi avoidance settings are set correctly in the software See your network administrator for channel settings Alway
10. e way radio infrared which do not provide acknowledgment to the keypad when its entry is received and do not have any way of rejecting invalid entries Figure 1 System Diagram The WRS971 Base Station is the control center for the system and operates according to commands issued by the application software The Base Station can be set to any of the 31 available channels through the OCX module Each Base Station can process responses from up to 500 keypads A radio frequency packet is continuously sent out by the base station when the unit is powered on Each base station s packet can only be received by keypads that have been set to the same channel 3 0 System Description and Setup 3 1 Room Layout amp Base Computer 1 Station Projector Figure 2 Typical Room Layout 3 2 Placement of the Reply System The Base Station can be located anywhere in the area where the keypads are to be used The base can operate in a room up to 300 x 300 100m x 100m in size The total range of the system is determined by the base and keypad whichever is shorter Despite a robust communication system walls and some other 2 4 GHz device
11. etermine that the problem is not the battery or a faulty or improper connection with the personal computer or power source The owner will contact our Product Service Coordinator during standard hours Monday through Thursday 7 00 AM to 3 30 PM and Friday 6 00 AM to 12 00 PM Eastern Standard Time at 1 888 GO REPLY 467 3759 or www replysystems com rma to obtain a Return Material Authorization RMA number prior to shipping the product back to the factory 2 The owner will send the defective component via prepaid freight to Fleetwood Group Inc Electronics Division Product Service Coordinator RMA 11832 James Street Holland MI 49424 3 Ifthe factory determines the defect is due to negligence or oversight on the part of the owner the owner will be invoiced for the cost of the repair 11 0 FCC IC and EU Compliance Information CRS971USB contains USB240D RF Module Responsible Party Pertaining to the Declaration of Conformity Fleetwood Group Inc 11832 James Street Holland MI 49424 Attn Product Service Coordinator Phone 888 467 3759 11 1 Standards and Guidelines This device complies with the following European Directives and USA Canada Regulations gt Directive 1999 5 EC on radio equipment telecommunication terminal equipment and the mutual recognition of their conformity gt Directive 2006 95 EC on the harmonization of laws of member states related to electrical equipment designed for use within certain vol
12. ications Advantages Many meeting and learning venues require a mechanism for audience interaction Moreover many seek a method of automating surveys and grading activities Reply meets the need for such an interactive tool bringing everyone together and instantly allowing measurement of interest understanding and involvement gt Audience members can participate from their seat and personally indicate their opinions ideas and knowledge gt Results of the interaction are immediately available and their display offers presenters a valuable insight into the opinion and comprehension level of audience members gt System setup typically involves handing a Keypad to every participant and connecting the Base Station to a computer No Keypad wires or cabling need be installed prior to use This allows fast reliable safe and attractive installation 1 3 RF Communication The Keypads communicate with the Base Station using wireless Radio Frequency RF gt technologies The patented proprietary design has been rigorously tested and optimized for reliability and collection speed 1 4 Technology Leadership Patent Protection and Certification Fleetwood Group Inc maintains leadership position in wireless development of audience response solutions United States Patents 5 093 786 Re 35 449 and 7 599 703 European Patent EU 1478 099 B1 and others reflect the commitment to wireless technology leadership and th
13. ng data to the PC This data includes setting changes made through software and keypad voting data 6 0 System Settings 6 1 Session Naming Version 2 x firmware supports the ability to name a polling session Session name does not uniquely identify a base or system Each base must still have a unique Base ID set to it Session names are not stored if the base is disconnected from power Each time a session is started the name if desired will need to be set through software 6 2 RF Performance The WRS971 system is frequency hopping to avoid interferences from other products However a heavily used wireless internet access point can make certain frequencies more difficult to transmit on There are three commonly used channels for Wi Fi access points Channel 1 6 and 11 The Reply WRS971 system can be set up to avoid to 2 of these channels if needed The available settings are displayed in Table 1 See your network administrator for help in determining the optimum setting In larger areas use a USB extension cable to move the base to a more elevated location away from other electronics equipment and cables Table 1 Wifi Channel Avoidance Settings Avoid Wi Fi Setting Channels can be avoided Low Avoid 2425 to 2475MHz avoid Wi Fi channels 6 and 11 LowMid Avoid 2450 to 2475MHz avoid Wi Fi channel 11 LowHigh Avoid 2425 to 2450MHz avoid Wi Fi channel 6 Mid Avoid 2401 to 2425 and 2450 to 2475MHz
14. s can moderately to severely limit the WRS971 system s performance If coverage of a larger area is necessary elevation of the Base Station or centering in room can usually improve the reception of the keypad signals NOTE Due to the properties of signals operating at 2 4 GHz Fleetwood does not recommend placing any walls between the base station and the keypads The material in a wall tends to absorb the RF signal and some reduced performance might be observed 4 0 Connecting the Base Figure 3 WRS971 Base Station 4 1 Configure Base for Connection Type The WRS971 supports only a USB connection to the PC Alternatively the WRS970 Base Station supports both USB and Ethernet along with PoE capability Contact a Fleetwood dealer for more information 4 2 Software Activate the Reply WRS971 compliant software application Connect to the Base Station see your software user guide for further instructions and start a polling session The Base Station is now ready to process responses from assigned keypads See the User Manual for the keypad model number you are using to get started 5 0 System Information 5 1 Base Properties The base properties such as serial number Base ID and firmware revision can only be obtained through software See your software guide for more information 5 2 LED Indicators The base uses an orange LED to indicate the unit is powered properly A blue LED will light when the base is sendi
15. s physically separate other radio devices by at least 10 3 m This includes WiFi Bluetooth ZigBee and other similar devices Keep base stations separated and do not stack units Short range with keypads Power level setting too low Interference Check that the power level setting of the system is appropriate for the range trying to be achieved Some countries have restrictions as to the power level setting allowed See Section Error Reference source not found See Poor RF Performance 7 31 2007 Fleetwood Group 14 0 Installing Your New Hardware It is possible that the instructions below are not necessary if a different base unit has been connected to the computer previously or if the driver is already installed on the computer In those instances Windows will install behind the scenes and report through balloons that The hardware is installed and ready to use 1 Insert the enclosed CD into your disk drive if internet 4 Wait while Windows searches for the drivers access is not active Found New Hardware Wizard 2 Connect the WRS971 device to a USB port on your PC If the following dialog box appears select Yes this time only and Click Next to proceed Please wait while the wizard searches Found New Hardware Wizard 8 WRS970 Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the har
16. tage limits gt The USA Federal Communications Commission FCC Rules and Regulations gt Industry Canada Rules and Regulations This device complies with the following national and international standards gt EN 301 489 1 V1 6 1 2005 EMR EMC standard for radio equipment and services Part 1 Common technical requirements gt EN 301 489 17 V1 2 1 2002 EMR EMC standard for radio equipment and services Part 17 Specific conditions for 2 4 GHz wideband transmission systems and 5 GHz high performance RLAN equipment gt EN 300 328 V1 7 1 Electromagnetic compatibility and Radio spectrum Matters ERM Wideband ransmission systems Data transmission equipment operating in the 2 4 GHz ISM band and using wide band modulation techniques gt EN 60950 1 2001 2004 Information technology equipment Safety Part 1 General requirements gt FCC Part 15B 15 247 10 01 2006 Radio Frequency devices Operation within the bands 902 928 MHz 2400 2483 5 MHz and 5725 5850 MHz gt ICRSS 210 Issue 7 2007 Low power license except radio communications devices all frequency bands Category 1 equipment 11 2 FCC IC Compliance This device complies with Part 15 of the FCC Rules and RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Th
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