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Fargo DTC4500e - User Manual

1. April 2014 Page 11 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 2 4 Safety Messages China WHS RAKE GMB Ss AAA 73 TIRK A EYE EATA A IT SHIRE ZA CU PIBBJZC RH Jg TURK Are RED 8 NUE SUMERI EENE Anf WDET T ER 1H s A TRIER ENTRER TE TEMER ELS A POT FJ SK HMI ER MAN HAERES FE ESD o
2. EAT FATS ie ETA DoT 2000m Use only at altitudes not more than 2000m above sea level RoHS Environmental Protection Use Period is based on the product being used in an office environment April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 3 Technical Specifications mm nm Print Ribbon Full color with resin black and overlay panel YMCKO 500 prints SpHons Full color half panel with resin black and overlay panel YMCKO 850 prints Full color with two resin black panels and overlay panel YMCKOK 500 prints Full color with fluorescing two resin black panels and overlay panel YMCFKO 500 prints Full color with fluorescing two resin black panels and overlay panel YMCFKOK 400 prints Resin black and overlay panel KO 1250 prints Dye sublimation black and overlay print BO 1250 prints Resin black standard and premium 3000 prints Resin green blue red white 1000 prints Resin silver 2000 prints Resin gold 1000 prints Rewrite technology No ribbon is required Indicates the ribbon type an
3. 762 mm Output Hopper Card 100 cards 030 762 mm Capacity Reject Hopper Card 100 cards 030 762 mm Capacity Card Cleaning Card cleaning roller integrated into the ribbon cartridge new cleaning roller is included with each ribbon cartridge Printer Memory 32MB RAM Page 14 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 Term Operating Systems Windows XP Vista 32 bit amp 64 bit Server 2003 amp 2008 Windows 7 32 amp 64 bit Windows 8 32 amp 64 bit Linux Interface USB 2 0 and Ethernet with internal print server Operating 65 degrees to 80 degrees F 18 degrees to 27 degrees C Temperature Humidity 20 80 non condensing Single Sided 8 lbs 3 63 Kg Dual Sided 10 lbs 4 54 Kg Agency Listings Safety UL 60950 1 CSA C22 2 60950 1 and CE EMC FCC Class A CRC c1374 CE EN 55022 Class A EN 55024 CCC BSMI KCC Supply Voltage 100 240 VAC 1 6A Supply Frequency 50 Hz 60 Hz Warranty Printer Two years Printhead Two years unlimited pass with UltraCard Encoding Options 125kHz HID Prox reader Supported 13 56 MHz iCLASS MIFARE ISO 14443 A B ISO 15693 read write encoder Contact Smart Card Encoder reads from and writes to all ISO7816 1 2 3 4 memory and microprocessor smart cards T 0 T 1 as well as synchronous cards ISO Magnetic Stripe Encoding dual high and low coercivity Tracks 1 2 and 3 Single
4. 4 6 Advanced Settings Toolbox Use the Advanced Settings tab for adjusting the internal printer settings which are customized for every printer at the factory and saved directly within the printer s memory Note You can click the Restore Defaults button to restore the internal default settings Settings enable users to change the values for firmware settings by clicking on the Current column e Setting Column Displays the name of the setting e Default Column Displays the default value for the setting e Current Column Displays the current value of the setting e Apply Button Applies changed values e Restore Defaults Button Restores the default values e Enable Mag Verify Check this box to verify that the data is written to the tracks correctly Configuration Calibrate Laminator Calibrate Ribbon Clean Printer Advanced Settings Fri Enda Fo ee ag Tep Fo CS HE Ribbon Print Tension Enable Swift ID over a USB Connection Enable Mag Verify April 2014 Page 39 DTC4500e User Guide_EN PLT 01669 Rev 1 1 4 6 1 Overview of Advanced Settings Seting Description _____________ Head Resistance This is factory set If the main board or the printhead is replaced then adjust this number Locate the printhead setting number on the bottom of the printhead The number reads R XXXX Print Left of Form Use this option to adjust the vertical position of the printed image on the card so it appears cen
5. uu Ga se aiani 65 4 12 1 Defining an Overlay or Print Area nennen nnne nnne nn nnn nnn nnns 65 4 12 2 Deleting a Defined Area pe 66 A MS MEO iU PhnmArea k ulzayinica sanenara wala duan k n nana sisean d nawka xana kawan Keya a an eaisna n Ad n da suyu ke ed k k oni 66 April 2014 Page 5 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 12 3 1 CRE Al MORE 67 4 12 3 2 FOP Print and Overlay mm 67 4123 9 For Overlay On 67 41234 FOr Print Only No OV A Y ee ae ee 67 4124 Security Options ee ee nee D Dee Rd ee eee K KK K KA 67 4 12 4 1 Visual Security Solutions sise 67 67 67 4 13 AN Li ed EI 68 4 13 1 Print All Black with K Panel nn 69 Mee 69 ST CX MEER eI a 69 213 1 9 Undefmed Aras aa ee diese scene cle cie 69 4 13 2 Print YMC under Kn 69 ES OR EE E EE AEE EAE E E E EOE E E E EAEE 69 4 14 Demed ARR T ee a en a ee EE A ee 70 4 15 AIS i Oe eo 71 5 System Overview Troubleshooting nn 72 5 1 Sequence of Operations 4 72 6 Troubleshoounmg ee 73 ME RamerErmor BOSS ee te Ge de ea te D Che oi een e 13 6 1 1 Printer Error button and on screen messages VV 13 6 1 2 EROF MOS ARS 0 0 0 m 14 6 1 3 Troubleshooting with the Error Message Table pp 15 6 1 4 Printer Specific TOO S 4 86 6 1 4 1 Additional Printer Specific Tools pp 87 r Puuware Upgrades ee oe oo or i De 88 8 Technical Support ee 89 8 1 Reading the Serial Numbers on a FARGO Printer
6. 4 7 2 Dual Sided Checkboxes provide the capability to select two sided printing options Dual Sided r Print Both Sides Split 1 Set of Ribbon Panels Print Back Image on Front of Card lr Print Back Side Only 4 7 2 1 Print Both Sides Click to automatically print the front and back sides of the card 4 7 2 2 Split 1 Set of Ribbon Panels Click to automatically print the front and back sides of the card using one ribbon panel 4 7 2 3 Print Back Image on Front of Card Click to print the first page of a two page print file on the card s backside This option can also be used to print black resin on a smart card s chip side Note The second page of the file is printed on the card s front side 4 7 2 4 Print Back Side Only Click to print only on the card s back side The Dual Sided area is grayed out when the printer is single sided only 4 7 3 Options Checkboxes provide the capability to select additional print options Options Rotate Front 180 Degrees Rotate Back 180 Degrees Encrypt Job Data Disable Printing Write Orly Invert F panel Image 4 7 3 1 Rotate Front 180 Degrees Click to change the orientation of the first page of the card design to accommodate the location of a chip or RFID sensor 4 7 3 2 Rotate Back 180 Degrees Click to change the orientation of the second page of the card design to accommodate the location of a chip or RFID sensor 4 7 3 3 Disable Printing Click to preven
7. FARGO DTC4500e Card Printer User Guide PLT 01669 Rev 1 1 April 2014 hidglobal com DTC4500e User Guide EN PLT 01669 Rev 1 1 Copyright 2014 HID Global Corporation ASSA ABLOY AB All rights reserved This document may not be reproduced disseminated or republished in any form without the prior written permission of HID Global Corporation Trademarks HID GLOBAL HID the HID logo iCLASS iCLASS SE OMNIKEY and Seos are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U S and other countries MIFARE MIFARE DESFire and MIFARE DESFire EV1 are registered trademarks of NXP B V and are used under license Revision History version ome RR O April 2014 Deleted Swift ID updated formatiing and safety symbols December 2013 Initial release of document HID Global Customer Support North America Europe Middle East and Africa Phoenix Road Haverhill Suffolk CB9 7AE England 44 1440 711 822 M F 9am 5pm GMT F 8 30 17 00 GMT HID Corporate 611 Center Ridge Drive Austin TX 78753 866 607 7339 6 M F 7am 6pm CST Asia Pacific Brazil 19 F 625 King s Road North Point Island East Hong Kong 852 3160 9833 M F 9am 6pm GMT 8 support hidglobal com Av Guido Caloi 1985 Pr dio 18 Sao Paulo SP CEP 05802 140 55 11 5514 7110 M F 9am 6pm ATC Page 2 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 Contents
8. Place a card in the single feed card slot which can be used repeatedly Open the input card hopper door Press the card hopper load lever down until the card tray locks into place Load up to 100 cards into the hopper with the print side down If using cards with a magnetic stripe the magnetic stripe should be loaded with the stripe up and to the front of the Printer 5 Close the input card hopper door to release the lever to the printing position April 2014 Page 21 DTC4500e User Guide EN PLT 01669 Rev 1 1 2 5 Card Size Selection The printer uses standard size CR 70 and CR 80 cards Follow this procedure in the printer and in the printer driver to setup the card size Step Procedure 1 Open the front door and locate the slide bar 2 If using the CR 79 card push the slide bar to the LEFT Push LEFT for CR 9 card size Page 22 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 3 If using the CR 80 card push the slide bar to the RIGHT Push RIGHT for CR80 card size iu 4 From the Driver Printing Preferences select the correct card size inches 2 111 Print Length 3 366 Card Thickness mil on April 2014 Page 23 DTC4500e User Guide EN PLT 01669 Rev 1 1 2 6 Printer Power To connect power to the printer follow this procedure Note Do not connect the printer s USB cable until prompted during the printer driver installation Step Procedure 1 Plug the AC ada
9. gr 51 Page 4 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 8 1 52 4 8 1 1 LOS 52 4 8 1 2 an zee e_eanld a ae db ta At ere 52 4 8 2 SS TOO TEEPE TU VERO EET CON OI TOTO TE OE TOE 52 4 8 2 1 Dye Sub Intensity YMC cc ccccccssscceceseeecseseesceaeeecsaeeecsauseeeseaseeessaeeessageeessegsessssaseeenes 52 4 8 2 2 Resin Heat Front K KG kek kk k KK k KAKA KA KK KK KK KA KA KK KK KK KK KK KA 52 4 8 2 3 Resim Heat BACK KK ee 53 4 8 2 4 S fe Wig a ete lig CO M on 53 DSS 53 4 8 4 Advanced Settings EP 54 4 8 4 1 we ua 54 4 8 4 2 ENG SPA TT o _ y yJzz 55 4 8 4 3 55 4 9 Image Calibrate AD a a de dd to a oi 56 4 9 1 MF Mi a ee aes 56 4 9 2 gisliro ai me RP l _l l l l _mr r 56 4 10 Magnetic Encoding TD 57 410 1 Encoding Oplone a a iaa eee dak din 57 lt 58 4 10 1 2 Custom Encoding or Raw Binary Encoding Mode 59 4102 Magneue Track DI OL y k an wanen n 60 4 10 2 1 Reviewing the ISO Track Locations 60 4 10 2 2 Reviewing the Sample String nn 61 4 10 2 3 Sending the Track Data 4 61 4 11 Borman oo the Dei 63 4 41 1 IAN IAU ONE OSINOM Mmmm 63 4 11 2 Lamination Speed i 63 Suan E E LS e c scraper a uuu 64 AITA Lamination Ye 64 4 11 5 Automatically detect installed Laminate for every print job 64 4 12 Overlay Print Area Tab 000 ia
10. CNS 13438 EN55022 Class Immunity A EN55024 EN6100 3 2 EN6100 3 3 EN300 330 1 EN300 330 2 Standards EN301 489 1 EN301 489 3 GB9254 GB17625 Safety Standards UL IEC 60950 1 2nd edition CSA C22 2 No 60950 1 07 2 edition EN60950 1 GB4943 CNS14336 Additional Agency CCC BSMI KC Listings DTC4500e User Guide EN PLT 01669 Rev 1 1 1 1 2 United States This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you are required to correct the interference at your expense IMPORTANT Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could v
11. E E E m ie inches CC mm Defined Area Direction Card Travels through Printer Overlay Print Area Defined Areals For Print and Overlay 5 For Overlay Only 5 For Print Only No Overlay 4 Click and drag to enlarge the area and move it to the preferred location on the card The size and coordinates of the area update in the number fields using the units you specify inches or mm 4 12 2 Deleting a Defined Area Step Procedure 1 Use the Defined Area arrows to select the area 2 Click the Delete button 4 12 3 Overlay Print Area The Overlay Print Area box includes several options e Defined Area e For Print and Overlay e For Overlay Only e For Print Only No Overlay Page 66 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 12 3 1 Defined Area To define multiple areas increase the count in the Defined Area field and repeat the overlay or print area definition steps 4 12 3 2 For Print and Overlay This option applies the defined area to both the print and overlay processes 4 12 3 3 For Overlay Only The defined are applies only to the overlay process The entire card prints and only the overlay is affected 4 12 3 4 For Print Only No Overlay The defined are applies only to the print process Overlay is disabled 4 12 4 Security Options The Security Options area includes the following options 4 12 4 1 Visual Security Solutions Use this field to enable and select a vis
12. Language Select this choice to change the Printer Displayed Language Et Exit Select this choice to exit the Printer Tool options April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 7 Firmware Upgrades 7 1 Upgrade Information To upgrade the printer s firmware perform the following steps 1 Run the FARGO Workbench Printer Utility 2 If running FARGO Workbench Version 3 or greater a Choose the Update Manager Workbench Utility b Select the printer s you wish to update c Click on the Select Firmware file radio button to locate or enter this latest firmware file FRW 00373 DTC100 v2 3 3 20 frm d Search for the firmware file or enter its name then click Open e Click on the Begin Updating Firmware button to send the file to the printer s 3 If running a FARGO Workbench release prior to Version 3 a Choose the Application Menu at the upper left and select Upgrade Firmware b Enter the firmware file name or press the Browse button to find and select this latest firmware file FRW 00373 DTC100 v2 3 3 20 frm c Click the OK button to send the file to the printer s 4 Restart the printer if it does not restart automatically Page 88 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 8 Technical Support This section provides you with an efficient step by step procedure to be used when contacting HID Global Technical Support as needed for this card printer Contact the HID G
13. Panel area and options to Print YMC under K or Print K Only Page 68 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 13 1 Print All Black with K Panel This area includes three options e Full Card e Defined Area s e Undefined Area s Print All Black with Panel Full Card Defined Area s Undefined Area s 4 13 1 1 Full Card Select this option to print the resin black K panel for all black found within all areas of the image 4 13 1 2 Defined Area s Select this option to overlay and or print only in the selected and define area s 4 13 1 3 Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area 4 13 2 Print YMC under K Print MC under K Print K Only Select Print YMC under K to print all black in the designated areas with the yellow Y magenta M and cyan C ribbon panels directly beneath the resin black K panel This combination provides a gradual transition between the resin black text or bar code 4 13 3 Print K Only Select Print K Only to print using the resin black K panel onto a white background to maximize the sharpness of printed text and bar codes April 2014 Page 69 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 14 Defined Area The Defined Area option can be used with the K Panel Resin or the Overlay Print Area tabs to define one or more specific areas In the samples the defined area
14. Parity to Odd Parity Odd Parity Note This is the default for all tracks Reverse Bit Order Reverse Bit Order is used to reverse the character bits and is used for Add Leading Z the encryption of data in specific programs ading Aeros Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the starting point of the encoded data in specific programs for encryption of data 4 10 2 Magnetic Track Options The Magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below Tabs are available on the Magnetic Encoding tab with options for encoding data on each track 4 10 2 1 Reviewing the ISO Track Locations 0 223 0 353 0 493 oa ono M TRACK2 0 110 m DER TRACK3 10 110 Page 60 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 10 2 2 Reviewing the Sample String Track 1 1 JULIEANDERSON 1234567890 Track 2 2 123456 7890987654321 Track 3 3 123456 7890987654321 Maximum Number of Characters Start Field Valid Sentinel Separator Characters ASCII 32 95 See Table 1 Track 1 ASCII 48 63 See Table 1 Track 2 ASCII 48 63 See Table 1 Track 3 4 10 2 3 Sending the Track Data Magnetic track data is sent in the form of text strings from the application software to the printer driver In order for the Printer Driver to
15. Printer Driver April 2014 Page 29 DTC4500e User Guide_EN PLT 01669 Rev 1 1 4 3 Calibrate Laminator Toolbox The Calibrate Laminator tab provides information about Laminator Sensor Calibration To calibrate the laminator Step Procedure 1 Laminate a sample to raise the temperature to the Transfer Temperature displayed on the Lamination tab Remove the cartridges from the laminator and close the cover Click the Calibrate button 1 Ensure that the cartridges are out of the Laminator 2 Ensure the Laminator cover is closed 3 Click on the Calibrate button The Printers LCD will display CALIBRATE PASSED Click on the OK button on the LCD display to complete the procedure Please note that the laminator will only complete the calibration sequence when it has reached operating temperature see the user guide for further details Page 30 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 4 Calibrate Ribbon Toolbox The Calibrate button sends the Calibrate Ribbon command to printer Follow the procedure to setup the printer Step Procedure 1 Remove the ribbon cartridge from the printer 2 Close the printer s front cover 3 Select the Calibrate Ribbon tab 4 Click Calibrate 1 Ensure that the ribbon cartridge is removed 2 Ensure the Printers cover is closed 3 Click on the Calibrate button Click on the OK button to complete the procedure April 2014 Page 31 DTC4500e User Gu
16. Rev 1 1 4 8 4 2 Balance Three options are available Yellow Balance Move the slider to the right to increase the amount of yellow in the image Move the slider to the left to decrease the amount of yellow Magenta Balance Move the slider to the right to increase the amount of magenta in the image Move the slider to the left to decrease the amount of magenta Cyan Balance Move the slider to the right to increase the amount of yellow in the cyan Move the slider to the left to decrease the amount of cyan Balance Yellow Balance U Magenta Balance U Cyan Balance U 4 8 4 3 Default Click the Default button to return all options to their factory settings April 2014 Page 55 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 9 Image Calibrate Tab Use the Image Calibrate tab to control the position of the printable area in relation to the card Magnete Encoding Lamination Overay Pint Area K Panel Bean Pinter Info Image Calibrate Image Position Vertical E un Horizontal TUE TN MAU I Direction Card Travels through Printer Use the Vertical and Horizontal image position controls to adjust the position of the overall print area to be precisely centered on a card The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm 4 9 1 Vertical Use the Vertical adjustment to move the image toward th
17. Wire Ethernet and USB 2 0 Interface for inline printing and encoding Single wire Ethernet encoding is only available for iCLASS and Contact Smart Card encoding Dual Sided Printing Module Upgradable Dual Input Card Hopper Same Side Input Output Card Hopper Upgradable Smart Card Encoding contact contactless Upgradable Magnetic Stripe Encoding Upgradable Printer Cleaning Kit April 2014 Page 15 DTC4500e User Guide EN PLT 01669 Rev 1 1 Term Software FARGO Workbench Diagnosis Utility Display Graphical Display Print Method Dye Sublimation Resin Thermal Transfer 1 4 Functional Specifications This card printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card print quality for dye sublimation and resin thermal transfer 1 5 Printer Components Print Ribbons The card printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto blank cards Because the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which print ribbons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as follows Dye Sublimation Yellow Panel Dye Sublimation
18. a A E TI o 2 i 0 gt SO Te str O C Table 1 Reviewing the ASCII Code and Character Table em QO 6 1 de Q 5 QO O 0 lt em QO 5 6 ez Q 5 QO O 0 lt hn QO 6 1 dem xe O O O 0 lt st Pm N Q C DTC4500e User Guide EN PLT 01669 Rev 1 1 4 11 Lamination Tab Use the Lamination tab to control the position of the PolyGuard Overlaminate K Panel Resin Printer Info Lamination Position Horizontal Direction Card Travels through Printer Lamination Speed Transfer Dwell Time 2 0 seconds per inch U Lamination Side Lamination Type 1 0 PolyGuard Lamination Transfer Temperature 155 0 Celsius Automatically detect installed Laminate for every print jab Default 4 11 1 Lamination Position To adjust the lamination position click on the Horizontal adjustment arrows The value can range from 0 to 100 pixels 10 pixels is about 03 8mm To move the overlaminate more toward the card output side of the printer enter a positive number To move the overlaminate more toward the card input side of the printer enter a negative number The default value is 0 4 11 2 Lamination Speed Adjust the Transfer Dwell Time to control the Lamination Dwell Time or through put speed of a card in seconds per inch and with the Lamination Temperature The default Transfer Dwell Time
19. by a technician April 2014 Page 41 DTC4500e User Guide EN PLT 01669 Rev 1 1 Seting Description _____________ Erase Heat Offset Adjust the Erase temperature for the rewriteable cards as needed Increase the Current Setting to cause more heat to be used in the erasing process OR Decrease the Current Setting to cause less heat to be used in the erasing process Note Erase Heat Offset provides user ability to control the Printhead heat level when the Erase Operation is performed Appropriate heat levels should be applied for the proper erase process This setting should be adjusted for proper erasure Write Heat Offset Adjust the Write temperature for the rewriteable cards as needed Increase the Current Setting to cause more heat to be used in the printing process of a rewritable card OR Decrease the Current Setting to cause less heat to be used in the printing process of a rewritable card Note Write Heat Offset provides user capability to control the printhead heat level when the Write Operation is performed Appropriate heat levels should be applied for the proper writing process Flipper Home Offset This setting is a calibration driven value and should not be adjusted If the Flipper unit is replaced and has not been calibrated this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Flipper Eject Height This setting is a calibration
20. is 2 0 seconds per inch The maximum limit is 4 9 seconds per inch The minimum limit is 0 8 seconds per Inch April 2014 Page 63 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 11 3 Lamination Side Selections include e No Lamination e Front e Back e Both 4 11 4 Lamination Type The laminate type can be specified for one or two cartridges depending on cartridge availability The type of laminate affects the temperature required for lamination You can adjust the temperature by moving the slider 4 11 5 Automatically detect installed Laminate for every print job Select this option to automatically detect the installed laminate To automatically set the lamination dwell time and transfer temperature click the Default button Automatically detect installed Laminate for every print job Default Page 64 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 12 Overlay Print Area Tab Use the Overlay Print Area tab to control and customize where the Overlay O panel and or the print area appear on the card By default this option is set to print and overlay the entire card The orientation of the card display area is determined by the orientation specified in your template For additional information see Appendix A CR 80 Card Size Front Back 0 200 0 200 3173 0 000 inches 2 mm Defined Area TT aa c Direction Card Travels through Printer Overlay Print Area Detined amp
21. l imprimante Ce symbole est un avis de p ril lectrique passible de r sulter en l sion corporelle ou mort Pour des motifs de s curit n utilisez pas Ethernet pour une connexion directe hors du b timent April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1 1 2 3 Safety Messages Taiwan Fe X SIREN AX ETS BPA Clb hee an PR dk BE ER DH see AT REXE JIRA ET Tr n BE EE ST 7 rt o
22. on screen e Algebraic Select to use the Algebraic color matching algorithm 4 8 1 2 Resin Dither Select the appropriate dither method according to the type of image to be printed Graphics include images such as drawings clipart and logos Photos include images such as photographs and photo quality images This option affects objects printed with a resin only ribbon Image Quality Color Matching System Color Management Resin Dither Optimized for Graphics 4 8 2 Heat The Heat area includes sliders for adjusting the temperature when printing with various types of ribbons 4 8 2 1 Dye Sub Intensity YMC Move the slider to the left to use less heat in the printing process resulting in a lighter print Move the slider to the right to use more heat resulting in a darker print Note This slide only affects those images printed with dye sublimation ribbon panels YMC 4 8 2 2 Resin Heat Front K Move the slider to the left to use less heat in the printing process resulting in a lighter or less saturated print Move the slider to the right to use more heat resulting in a darker or more saturated print Note This control can be helpful for fine tuning the sharpness of resin text and bar codes Page 52 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 8 2 3 Resin Heat Back K Move the slider to the left to use less heat in the printing process resulting in a lighter or less saturated prin
23. printer and perform the action Press the Press the uH button to select the option When M is selected use the left down arrow E to scroll through the Info Test Prints and Languages and Exit Use the corner arrow E to run that option The curved arrow i Will return to the first screen Page 86 April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1 6 1 4 1 Additional Printer Specific Tools Printer Type Firmware Version IP Address Flipper Lamination Magnetics E Card Password Card count TEST PRINTS Color Photo Select this choice to print a color card to test communication and integrity Alignment Select this choice to print a card used to align the print image on the card Settings Select this choice to print a card with the Advanced settings Resin Select this choice to print a RESIN test card Rewritable Select this choice to ERASE the Rewritable card Magnetic Select this choice to test Magnetic encoding Hi Co only Lamination Select this choice to laminate a test card Hopper Select Select the hopper to input cards Applies to dual hopper printers Toolbox Clean Printer Select this choice to run the clean printer routine Clean Laminator Select this choice to run the clean laminator routine Calibrate Mag Select this choice to calibrate the Magnetic Sensor Calibrate Rib Sensor Select this choice to calibrate the ribbon sensor Network Select this to choice configure network options Language
24. problem persists call for technical assistance Check the interface cable Select the ON OFF button to cancel this print job and then resend the job Reset the printer and try again If this problem persists call for technical assistance Ensure that the ribbon is not stuck to the card Replace the ribbon Recalibrate the ribbon sensor If the ribbon is broken repair by taping the ribbon back onto the take up core and manually advance to the next panel Press the Pause button to continue Clear the jam Press the Pause button to continue Reset the printer and try again If this problem persists call for technical assistance Clear the jam Press the Pause button to continue Calibrate the ribbon sensor Check for material blocking sensor and try again Page 84 April 2014 131 Flipper Jam Home Error 136 Secure Guard Print Disabled 139 Please Remove Ribbon 144 EEPROM Corrupt EEPROM Read Error 202 Encoder not installed DTC4500e_User Guide_EN PLT 01669 Rev 1 1 A card has become jammed in the printer s flipper table The flipper failed to position properly while aligning a card or flipping a card Printing is disabled by SecureGuard until a password is received Ribbon needs to be removed EEPROM restored with factory default values You are trying to send encoding data but the Printer is not configured with this Encoder type ICLASS Pr
25. rea s T 5 For Print and Overlay O For Overlay Only For Print Only No Overlay Security Options Visual Security Solutions Mo Visual Security V eriM ark Holal ark 4 12 1 Defining an Overlay or Print Area To define an overlay or print area Step Procedure 1 Click the Front or Back radio button to specify the side of the card to apply the area definition 2 Click the drop down button in the Overlay Print Area field and select the option that serves your purpose Full Card Select this option to overlay and or print the entire card Defined Area s Select this option to overlay and or print only in the selected and defined area s Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area April 2014 Page 65 DTC4500e User Guide EN PLT 01669 Rev 1 1 Omit Smart Chip Area Select this option to overlay and or print only in the space outside the standard location of a smart chip Omit Mag Strip Area Select this option to overlay and or print only in the space outside the standard location of an ISO standard magnetic stripe Omit Signature Area Select this option to overlay and or print only in the space outside the standard location of a signature panel 3 When you select an option a default blacked area appears on the card design area grid LH B Card Size 9 Front 3 JJJ AT 4JI JJJ ae E n
26. sise 89 Page 6 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 1 1 1 1 April 2014 Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances Agency Listings Technical Specifications and Functional Specifications for the DTC4500e Card Printer Regulatory Compliance The Card Printer is listed under UL 60950 1 2 edition Information Technology Equipment File Number E145118 Note This product is intended to be supplied by a Listed Power Unit marked Class 2 and rated for 24 V dc 3 3A minimum The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22 2 No 60950 1 07 2 7 edition File Number E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device The Card Printer has been tested and complies with EN300 330 1 EN300 330 2 EN301 489 1 EN301 489 3 EN55022 class A EN55024 EN6100 3 2 EN6100 3 3 EN60950 1 Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer LVD 2006 95 EC EMC 2004 108 EC R amp TTE 1999 5 EC ROHS2 2011 65 EC ENERGY STAR RoHS2 China RoHS Power supply Efficiency level V minimum Agency Listings Emissions and FCC Part 15 Class A RSS GEN RSS 210
27. to your photo identification cards 4 7 4 1 Selecting the Fluorescent Panel Ribbon Type This process allows you to configure the data that is printed with the fluorescent panel of an YMCFKO YMCFKOK Ribbon Note Any software program may be used to print the special florescent panel of the Ribbon to a card once the driver and Workbench are set up correctly These ribbons contain a yellow Y magenta M cyan C and resin black K panels to create a full color over the edge printing identification card In addition the ribbon contains a dye based fluorescing panel F which will allow you to print a standard or one to one personalized fluorescing image that is completely invisible until exposed to ultraviolet light Check Invert F Panel Image to create a negative of the fluorescent image This option refers to the ability to cause light or white areas of the image to fluoresce and for dark colors to remain dark on the printed card when exposed to an ultraviolet light By default the dark areas of the image fluoresce on the card Lighter or white areas have no dye applied Ribbon Type i MLFRLI Secure rluorescii iL My MICE Full Color Resn Black verlau MICE Full Color Half Panel TMLRDK Full Color Resin Black verlay TMLFKL Secure Fluorescing Ribbon TMCFEUR secure Fluarescing Ribbon K Premium Hesin Colored Resin KO Premium Resin Overlay BU Diye Sub Black Overlap NONE Rewritable Rotat
28. 014 DTC4500e User Guide EN PLT 01669 Rev 1 1 6 1 3 Troubleshooting with the Error Message Table 2 The printhead lift has Reset the printer and try again Head Move Error mone la If this problem persists call for technical assistance 8 The printhead temperature Reset the printer and try again sensor is not functioning or is not connected properly Or the printhead is not cooling properly Head Sensor Error If the problem persists call for technical assistance 9 An unspecified system error has Reset the printer and try again been detected by the printer Reboot Required f irmware If this problem persists call for technical assistance 25 No ribbon is installed in the Install a ribbon and retry Ribbon not Installed printer 30 Magnetic encoding verification Try encoding with a different card Mag Verify Error nas alen Verify cards have the magnetic stripe Replace the magnetic encoding module 31 The printer is not configured with Ensure that no encoding data is No Mag Module the encoder data type that you being sent with the print job and are trying to send reprint the card Install a magnetic encoding module 38 EEPROM is restored with If changes were made in the 39 factory default values Advanced Settings tab in the printer driver click the Default 40 button to reset these numbers EEPROM Corrupt Reset the printer and try again If this problem persists
29. 1 Specifications aa a EH HHHH 7 1 1 Regulatory COMI DN ANS 00 a 7 1 1 1 AG StS T 1 1 2 Baie ES eE e ee eo 8 t aa HHHH H E E ee N JJ __apn 8 8 8 1 1 6 S LEE PP DR J 9 1 2 Safety Messages Review Carefully sise 9 1 2 1 Safety Messages Unites States iii 9 JP MEE Safely MES SOS SFR o me 10 1 2 3 Safety Messages Taiwan sise 11 1 2 4 Safety Messages China 4 12 Tecninocalsbeclcalons mmmmmmmmmmmmmmmmrmmmmmmmmmmmmmmm mmmmmmmmaH 13 1 45 Functional Specifications esteso mederi i etu Sade 16 1 5 Printer Components Print Ribbons pp 16 1 5 1 Ribbon Types and Print Counts is 17 1 6 Printer Components Blank Cards pp 18 2 Setup and Installation Procedures 1 kk kk kk aka kak kk ak AKA KAK kK A nenne nnns nnn KK KK KK KA a 19 2 1 Choosing a Good LOGaA O ea 19 2 1 1 About Moisture Condensation pp 19 22 LINDA CKINO and NSO CCU OL i xin ee a Konan dies ee Ana k n dec 19 2 3 Installing the Print Ribbon Cartridge sise 20 2 4 Installing Blank Cards into the Input Card Hopper pp 21 AST Cade bia ai i mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmrmrmrmmmmmmmmmmmmmm 22 2O PONO FONO erna e a ee a ee te an 24 3 Print Driver installation smi 25 3 1 Driver Installation Instructions nt 25 4 Printind Preferences Sm ee 26 1 26 4 1 1 Ca 27 ZW MEO iie PENES 27 OO 27 April 2014 Page 3 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 1 4 Eia e
30. 669 Rev 1 1 70 Multiple Feed 81 Unable to Feed 82 Mag Jam 91 Ribbon Out Multiple cards were fed into the printer The printer is unable to feed a card from the input card hopper card is jammed magnetic station The print ribbon has run out Verify the card thickness is set to the thickness of your cards then press the Pause button Check for card slippage If necessary run the printer cleaning routine Verify the cleaning roller is properly installed on the ribbon cartridge Verify the cards are not sticking together Check the following then press the Pause button to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If necessary run the Printer cleaning routine Verify that your cards are within the perimeters accepted card size range Verify the cards are not sticking together Clear any cards in the magnetic station using the buttons to move the card out Press the Pause button to continue Install a new ribbon Press the Pause button to continue or the ON OFF button to cancel DTC4500e User Guide EN PLT 01669 Rev 1 1 93 Wrong Ribbon 97 Ribbon Search Error 99 Ribbon Error 100 Ribbon RFID Error 102 103 104 3 Headlift Error 106 Job Data Error The print ribbon installed in th
31. Alignment or the Self Test press and hold the Pause Il button during the power up sequence 6 1 2 Error Messages When an error occurs in the printer the PC shows the error message on screen with solutions The display blinks in the location requiring attention Locations can include the printer input hopper magnetic encoder flipper card path ribbon and data communication device error Each table uses a 3 column presentation to display a specific or printer error message its cause and its solution This format allows the troubleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer lf you encounter problems beyond the capabilities of this error message table you should contact Technical Support Example of an error message Error Message 81 The printer is unable to feed a Check the following then press the card from the input card Pause button to continue Unable to Feed hopper Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If necessary run the Printer cleaning routine Verify that your cards are within the accepted card size range Verify the cards are not sticking together Page 74 April 2
32. Magenta Panel Dye Sublimation Cyan Panel Resin Black Panel Premium unless otherwise stated Clear Protective Overlay Panel Fluorescing Panel Page 16 April 2014 1 5 1 Ribbon Types and Print Counts The following table includes the ribbon types and typical print counts DTC4500e User Guide EN PLT 01669 Rev 1 1 DT YMCKO Half Panel Full Color 1 2 Resin Black Overlay 850 None Rewritable April 2014 Page 17 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 6 Printer Components Blank Cards The Card Printer accepts standard CR 79 and CR 80 sized cards Card Surface Suitable cards must have a polished PVC surface free of fingerprints dust or any other types of embedded contaminants In addition cards must have a completely smooth level surface in order for the printer to achieve consistent color coverage Certain types of proximity cards have an uneven surface that inhibits consistent color transfer Certain types of smart card chips are raised slightly above the card s surface which also results in poor color transfer UltraCard Brand The UltraCard product line available exclusively as part of HID s Cards Global s FARGO brand secure card issuance solutions has a long standing reputation among dealers and end Users for consistent quality in construction e In addition to blank stock the UltraCard line is available in a variety of configurations for magnetic stripe custom h
33. R B EXE 875 ld SBAC 140195 TTF 7S 2 m ld ER A JE RFID ag Hi SEUAARETT 0 BMAF ER ARCSSTSr NN EU KT Page 8 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 1 6 Korea e 7171 AT SAR AA A771 SA EE ARS Abe 0 BS SSAA Bel 71 4 1 2 Safety Messages Review Carefully 1 2 1 Safety Messages Unites States Critical Instructions for Safety Purposes Failure to follow these guidelines results in personal injury or death To prevent personal injury or death Reference the following safety messages before performing an operation Always remove the power cord prior to performing repair procedures unless otherwise specified Ensure only qualified personnel perform these procedures This device is electro statically sensitive You may damage the device if exposing it to static electricity discharges To prevent damage Reference the following safety messages before performing an operation Observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device Always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified Remove jewelry and thoroughly clean hands before working on the Printer This symbol warns of an electrical hazard that could result in personal injury or death For safety p
34. call for technical assistance 109 The printer cannot locate the Ensure that the ribbon is not stuck 113 next ribbon panel in order to to the card release the ribbon from the card Re ee te len Ribbon Release Error p Recalibrate the ribbon sensor If the ribbon is broken repair by taping the ribbon back onto the take up core and manually advance to the next panel Press the Pause button to continue 110 A card is jammed in the print Clear the jam Press the Pause Card Jam Align error station or card flipping area of button to continue the printer 111 An unrecoverable error has Reset the printer and try again If Head Loading occurred during printing this problem persists call for technical assistance 112 A card is jammed in the print Clear the jam Press the Pause Card Jam Align error station or card flipping area of button to continue the Printer 128 The print ribbon sensor is out of Calibrate the ribbon sensor 170 COR OT a alee Check for material blocking Calibrate Ribbon sensor and try again 129 Utility command input error has Verify the command and reenter occurred General 131 card has become jammed in Clear any cards in the flipper the printer s flipper table table using the buttons to move the card out Flipper Jam Home Error The flipper failed to position properly while aligning a card or Resume printing flipping a card Reset the printer and retry If problem
35. call for EEPROM Read Error technical assistance April 2014 Page 75 DTC4500e User Guide EN PLT 01669 Rev 1 1 44 card has become jammed in Clear any cards in the flipper table the printer s flipper table using the buttons to move the Flipper Jam Home card out Resume printing Error The flipper failed to position properly while aligning a card or The flipper table should be level flipping a card when the printer is powered up If the flipper Table is at an angle open the card output door and manually level it Then cycle the printer power to reset Reset the printer and retry If problem persists call for technical assistance 45 Request to print on 2 side of If a Flipper Module is present card but no flipper is installed ensure that the Print Both Sides option in the printer driver is set correctly No Flip Module installed Install a flipper module 60 LED calibration error occurred Try again Laminator Calibration Fail 64 Unspecified system error Reset the printer and try again 65 detected by the printer firmware 66 Reboot Required 67 Utility command does not exist Verify the command and reenter General 68 A card is jammed in the print Clear the jam and press the station or card flipping area of Pause button the Printer If this problem persists call for technical assistance Card in Printer Page 76 April 2014 DTC4500e User Guide EN PLT 01
36. ci o mm 28 Alo Te MN eaa ncaa ere ca rd A r ll E ll rrr 28 dlo oo 28 ha Conigurauon TOODOX co oe ooo mom 29 4 2 1 Sadiy OS i 29 4 3 Calibrate Laminator Toolbox sise 30 4 4 Calibrate Ribbon Toolbox iii 31 SSannniSFT Oo 32 4 5 1 Safety Messages Review Carefully sise 33 OD MEEIG SSI i m mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmrmrmrmrmmrmmrmrmmmi 35 45 3 Prnthead le ne 36 4 5 4 Cleaning the Platen and the Card Feed Rollers kk 36 4 5 5 Cleaning the Printers Exterior sisi 38 4 6 Advanced Settings Toolbox pp 39 4 6 1 Overview of Advanced Settings pp 40 4l D vice Opuons Tes a 44 4 7 1 SU 45 4 7 1 1 45 O E E E EE o e eS E O E A E EE E O E E A O E E 46 4 1 2 1 PONEROS 2 ee A 46 4 7 2 2 woke melee Ret TD 46 4 7 2 3 Print Back Image on Front of Card ss 46 4 7 2 4 Pront Back SO 46 a OTO e EA EE A E A AE E E E eS EA EE N E AE ES 46 4 7 3 1 Rotate Front 180 Degrees iii 46 4 7 3 2 Rotate Back 180 Degrees a ae Veen annees nee Dies ne ee dou aided 46 4 7 3 3 rsable Rim 46 4 7 3 4 47 4 7 3 5 BCE AU NNNNNNNDN NDAMDMN ENNDMNMIMDMDMMMVMMMMMMMIRTDMDMD EDDN ENMNNNN NDMMMMMMI aMaAIM DnmNnMOL 47 4 7 4 FMS SCT c T 48 4 7 4 1 Selecting the Fluorescent Panel Ribbon Type 48 4 7 4 2 Creating a Custom Fluorescent Image using the YMCFKO Ribbon pp 49 4 7 4 3 Configuring Fluorescent Data using the Application 49 kO Made ea
37. d Three 3 Alcohol Cards are premoistened with 99 99 isopropyl alcohol for cleaning your printer s platen and card feed rollers Ten 10 Cleaning Cards are provided with adhesive backing for cleaning your printer s platen and card feed rollers April 2014 Page 35 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 5 3 Printhead Cleaning A Caution Turn OFF the printer and unplug the power cord from the printer Attention teignez l imprimante et d branchez le cordon d alimentation de l imprimante Step Procedure 1 Remove the ribbon cartridge 2 Open the printhead cleaning swabs Break it to moisten the tip 3 Swab the tip back and forth across the top of the printhead Allow to dry thoroughly before sending a print job 4 5 4 Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality Note The card feed rollers move the card throughout the print process Rollers should be kept clean to prevent card jams and card contamination This cleaning process will ultimately lead to better print quality and extended printhead life Step Procedure 1 Open the printer s front cover remove the print ribbon and close the front cover Remove all the cards from the printer s input card hopper Card Area Ribbon Front Door Page 36 April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1 2 Use the cleaning card from th
38. d the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black O Overlay F Fluorescing Resin April 2014 Page 13 DTC4500e User Guide EN PLT 01669 Rev 1 1 Print Speed 6 seconds per card K 8 seconds per card KO 16 seconds per card YMCKO 24 seconds per card YMCKOK Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer Print speeds do not include encoding time or the time needed for the PC to process the image Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Indicates the ribbon type and the number of ribbon panels printed where YzYellow M Magenta C Cyan K Resin Black O Overlay F Fluorescing Resin Card Size and CR 80 3 375 L x 2 125 W 85 6mmL x 54mmW Types Supported CR 79 3 313 L x 2 063 W 84 1mmL x 52 4mmW Accepted Standard CR 80 edge to edge 3 36 L x 2 11 W 85 3mmL x 53 7mmW Card Sizes CR 79 3 3 L x 2 04 W 83 8mmL x 51 8mmW Accepted Card 009 040 9 mil 40 mil 229mm 1 016mm Thickness Accepted Card PVC or polyester cards with polished PVC finish monochrome resin Types required for 10096 polyester cards optical memory cards with PVC finish rewrite Input Hopper Card Single hopper 100 cards 030 762 mm Capacity Dual hopper 200 cards 030
39. dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied Note This may improve the look of the person s image if used for the Logo 9 Printer will print the fluorescent BMP IMAGE at the l position on the card Printer will print the fluorescent TEXT at the T position on the card Page 50 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 8 Image Color Tab Use the Image Color tab to improve the quality of the image on the card Image Color includes two areas Image Quality and Heat Overlay Print Area K Panel Resin sou Color Matching Sistem Color Management ha Resin Dither Optimized for Graphics v CE 5UD Intensity MC CC Resin Heat Front K Resin Heat Back K S Oe Overlay Heat 0 Advanced Settings April 2014 Page 51 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 8 1 Image Quality The Image Quality area includes two fields Color Matching and Resin Dither 4 8 1 1 Color Matching Three options are available e None Select o If interested in print speed rather than print color o If color correcting an image that has been previously printed or o If using third party color matching software e System Color Management Select to perform color correction through a complex color matching algorithm Note This option shifts colors so they more closely match how they appear
40. differentiate between Magnetic Track data and the rest of the printable objects specific characters must be added to the magnetic data to be encoded These specify the data that is to be encoded the tracks to encode and mark the start and stop of the data string In some cases these specific characters are automatically added to the string of track data by ID software applications In most cases the user must carefully add these characters to the string of Magnetic Track data If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode The data to be encoded follows the track number The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES The characters or data in between the SS and ES can include all of the valid characters specific to each track The number of these characters however is limited by each track s maximum character capacity When segmenting track data the appropriate Field Separator FS must be used The table below shows the SS ES FS and the valid characters defined for each track April 2014 Page 61 D 24 en x H
41. driven value and should not be Offset adjusted If the Flipper unit is replaced and has not been calibrated this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Mag Super Co Voltage This option changes the voltage going the magnetic head Offset Note This is factory set and should not be changed unless directed by a technician Mag Medium Co Voltage This option changes the voltage going the magnetic head Offset Note This is factory set and should not be changed unless directed by a technician Page 42 April 2014 DTC4500e_User Guide_EN PLT 01669 Rev 1 1 _____ Setting scription Head Home Offset This setting is a calibration driven value and should not be adjusted If the Printhead assembly is replaced then this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Head Print Offset This setting is a calibration driven value and should not be adjusted If the printhead assembly is replaced then this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Head Contact Offset This setting is a calibration driven value and should not be adjusted If the printhead assembly is replaced then this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Head Qu
42. e printer does not match the ribbon type selected in the printer driver The ribbon is not able to find the next panel correctly Check for jams breaks The print ribbon has either broken or jammed There is no ribbon or the ribbon tag information is corrupted or incorrect This is a problem with the printhead Lift The print data sent to the printer is corrupt or has been interrupted Change either the installed print ribbon or the ribbon type selected in the printer driver Press the Pause button to continue or the ON OFF button to cancel Recalibrate the ribbon sensor If broken repair by taping the ribbon back on to the take up core Replace the ribbon Press the Pause button to continue or the ON OFF button to cancel If jammed clear the jam If broken repair by taping the ribbon back on to the take up core Press the Pause button to continue or the ON OFF button to cancel Verify the printer driver settings for correct Ribbon Try a new ribbon and continue Press the ON OFF button to cancel Reset the printer and try again If this problem persists call for technical assistance Check the interface cable Select the ON OFF button to cancel this print job and then resend the job Page 78 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 107 An error was detected during Reset the printer and try again printing Printing Error If this problem persists
43. e Front 180 Degrees Rotate Back 180 Degrees Encrypt Job Data E Disable Printing Write Only Invert F panel Image Page 48 April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1 4 7 4 2 4 7 4 3 April 2014 Creating a Custom Fluorescent Image using the YMCFKO Ribbon There are three methods used to accomplish the creation of a custom fluorescent image when using the YMCFKO Ribbon Printer Driver Method The fluorescent panel image can be configured directly from the badge application software Note You can now print a unique fluorescent image such as the card holder s picture on each card Asure ID Method This method is described in the Asure ID Software User Guide See the procedure relating to the Fluorescent Panel Ribbon For more information about please visit the HID Global support website Workbench Method This method is described in the Workbench User Guide and the Help facility See the User Guide on your CD For Help enter Workbench by clicking the Diagnostics button from the Card tab of the Printing Preferences page and select Help Configuring Fluorescent Data using the Application This process creates a fluorescent image on your card using a simple text string command in your badge application Step Procedure 1 Creating Fluorescent Text Create a new text box in your badge application 2 Type the TEXT that you want to appear as fluorescent and put a T before the start of the text with no
44. e cleaning kit and remove the adhesive backing from both sides of the card If your printer has a magnetic encoder installed be sure to leave the small liner strip on top of the cleaning card in place This small strip is needed to protect the magnetic head from the adhesives on the cleaning card 9 Insert the cleaning card into the single feed card slot until the card stops If your printer is equipped with a magnetic encoder you must insert the cleaning card with the printed side up and with the small liner strip towards the front of the printer From your computer open the printer driver and select Printing Preferences On the Card Tab click Toolbox 6 Select the Clean Printer tab April 2014 Page 37 DTC4500e User Guide EN PLT 01669 Rev 1 1 7 Click Clean Note The Cleaning routine will begin after all current print jobs have completed standard CR80 size cleaning card must be used The printer pulls in the cleaning card The printer performs the automated cleaning procedure This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer 4 5 5 Cleaning the Printer s Exterior Clean the printer only with a microfiber cloth Do not drip water into the printer Dry thoroughly before printing Note The printer has a durable casing that should retain its luster and appearance for many years Page 38 April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1
45. e flipper table the printer s flipper table using the buttons to move the Flipper Jam Home card out Resume printing Error The flipper failed to position properly while aligning a card or The flipper table should be level flipping a card when the printer is powered up If the flipper Table is at an angle open the card output door and manually level it Then cycle the printer power to reset Reset the printer and retry If problem persists call for technical assistance April 2014 Page 81 DTC4500e User Guide EN PLT 01669 Rev 1 1 45 Request to print on 2 side of If a Flipper Module is present card but no flipper is installed ensure that the Print Both Sides No Flip Module os i ie option in the printer driver is set installed correctly Install a flipper module 64 Unspecified system error Reset the printer and try again 65 detected by the printer firmware 66 Reboot Required If this problem persists call for technical assistance 68 A card is jammed in the print Clear the jam and press the Card in Panter station or card flipping area of Pause button the Printer 70 Multiple cards were fed into the Verify the card thickness is set to printer the thickness of your cards then Multiple Feed press the Pause button Check for card slippage If necessary run the printer cleaning routine Verify the cleaning roller is properly installed on the ribbon cartridge Verify t
46. e rear of the printer if the adjustment is a positive number Enter a negative number to move the image toward the front of the printer 4 9 2 Horizontal Use the Horizontal adjustment to move the image toward the card output side of the printer if the adjustment is a positive number Enter a negative number to move the image toward the input side of the printer Page 56 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 10 Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process You can use these options only if the printer has an optional Magnetic Stripe Encoding Module installed The Magnetic Encoding tab includes two areas Encoding Options and Magnetic Track Options Encoding Options Encoding Mode Coercivity High 2 750 Qe M Shift Data Lett Magnetic Track Options Encoding Mode LAC Generation Custom Encoding Even Parity Character Size Character Parity r Bits Odd Parity ASCII Offset SPACE Reverse Bit Order Add Leading eros Bit Density 210 BFI Default 4 10 1 Encoding Options Two encoding modes are available ISO Encoding and Custom Encoding or Raw Binary Encoding Mode April 2014 Page 57 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 10 1 1 ISO Encoding You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1 2 and 3 This can be done by correctly modif
47. erences to setup the printer driver after it has been installed Use the drop down arrows to select the correct options for each printing preference April 2014 Page 25 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 Printing Preferences This section provides an overview of the Printing Preferences tabs 4 1 Card tab The Card tab provides options that define the basic characteristics of a card the size and orientation The Card tab also provides access to helpful utilities and information e Diagnostics e Test Print e ToolBox e About Card Size Lh oU inches O mm Print width 2 110 Print Length 3 366 Card Thickness mil 30 Orientation i Portrait 2 Landscape Copies Card Hopper Selection 1 First Available x Page 26 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 1 1 Card Size The Card Size area includes the following fields Standard card size Select CR 80 or CR 79 Measurement units Select inches or mm millimeters Print Width Displays width dimension of the card Print Length Displays length dimension of the card Card Thickness mil Select the card thickness in mils Print Length 3 366 Card Thickness mil 30 Orientation r m E Fe a Portrait Landscape Copies Card Hopper Selection 1 m First Available 4 1 2 Orientation Select Portrait for vertical orientation or Landscape for horizontal orientation 4 1 3 Co
48. etect the installed Ribbon for every print job to verify that the ribbon type selected matches the installed ribbon The printer changes the ribbon type to the correct setting Supplies Automatically detect the installed Ribbon for every print jab Ribbon Type TMLRD Full Color Resin Black Oyerlay ha A dialog box opens and indicates that the current setting has changed or that the current ribbon type is correct o The Supply settings have been successfully synchronized with the A Printer Ribbon Type Use the Ribbon Type option to manually select the ribbon type Step Procedure 1 Deselect Automatically detect the installed Ribbon for every print job 2 Click the drop down button of the Ribbon Type field 3 Select the preferred ribbon type The available choices will vary based on compatibility with your printer model For rewritable cards select None Re Writable Supplies Automatically detect the installed Ribbon for every print job Ribbon Type TMCKL Full Calar Hesin Black Dwerlavy T MCKL Full Color Half Panel TMCEUDK Full Color Resin Black verlav T MCKK Full Color Resin Black ThCFED Secure Fluareseing Ribbon TMCFKE OEK Secure Fluorescing Ribbon K Standard Resin K Premium Resin Colored Resin KLI Premium Aesin Overlay B Ove Sub BlackO verlay NONE Re wntable MLE lll Latar H April 2014 Page 45 DTC4500e User Guide EN PLT 01669 Rev 1 1
49. eue Offset This setting is a calibration driven value and should not be adjusted If the printhead assembly is replaced then this value may need to be adjusted Note This is factory set and should not be changed unless directed by a technician Head Card Thickness Adjusts the card handling path to allow for variances in card Offset thickness Offset contact Standard Resin Head Use this adjustment for Black standard resin text and barcodes if Adjust they appear faded too light or too dark Maximum Adjustment Range is 100 This control can be helpful for fine tuning the transfer of resin text and bar codes Printhead Smart Cue Adjusts the card handling path to allow for variances in card Offset thickness April 2014 Page 43 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 7 Device Options Tab Click Device Options to display the Supplies Dual Sided and Options areas Ez Automatically detect the installed Ribbon for every print job Ribbon Type TMLFRDK Secure Fluarescing Ribbon Dual Sided Print Both Sides Split 1 Set of Ribbon Panels r Print Back Image on Front of Card r Print Back Side Only a Rotate Front 180 Degrees Rotate Back 180 Degrees Encrypt Job Data r Disable Printing _ Write Only Invert F panel Image Page 44 April 2014 4 7 1 4 7 1 1 DTC4500e_User Guide EN PLT 01669 Rev 1 1 Supplies Click Automatically d
50. event personal injury make sure only qualified personnel perform these procedures Le non respect de ces consignes d installation peut entra ner la mort ou des blessures graves L information qui pose des probl mes de s curit potentiels sont signal es par un symbole d avertissement comme illustr gauche e Pour viter toute blessure consultez les consignes de s curit suivantes avant d effectuer une op ration pr c d e par ce symbole Pour viter toute blessure d branchez toujours le cordon d alimentation avant d effectuer les proc dures de r paration sauf indication contraire Pour viter toute blessure assurez vous que seul le personnel qualifi est charg de ces proc dures April 2014 Page 33 DTC4500e User Guide EN PLT 01669 Rev 1 1 Symbol Critical Instructions for Safety Purposes Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges IN Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the circuit board and printhead assemblies To prevent equipment or media damage always wear an ap
51. he cards are not sticking together 81 The printer is unable to feed a Check the following then press card from the input card hopper the Pause button to continue Unable to Feed Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If necessary run the Printer cleaning routine Verify that your cards are within the perimeters accepted card size range Verify the cards are not sticking together Page 82 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 82 Mag Jam 91 Ribbon Out 93 Wrong Ribbon 97 Ribbon Search Error 99 Ribbon Error 100 Ribbon RFID Error A card is jammed magnetic station The print ribbon has run out The print ribbon installed in the printer does not match the ribbon type selected in the printer driver The ribbon is not able to find the next panel correctly Check for jams breaks The print ribbon has either broken or jammed There is no ribbon or the ribbon tag information is corrupted or incorrect Clear any cards in the magnetic station using the buttons to move the card out Press the Pause button to continue Install a new ribbon Press the Pause button to continue or the ON OFF button to cancel Change either the installed print ribbon or the ribbon type selected in the printer driver Press
52. ide EN PLT 01669 Rev 1 1 4 5 Clean Printer Toolbox The Clean Printer tab includes the Clean button Clean Button Starts the cleaning routine Follow the instructions on the page for cleaning the printer Configuration Calibrate Laminator Calbrate Ribbon Clean Printer Advanced Settings 1 Remove al cards from Card Hopper 2 Take out the ribbon drawer and remove the ribbon 3 Fieinsert the empty ribbon drawer Note lime acai installed in your printer 5 Insert the Cleaning Card into the Card Hoppers infeed rollers See the diagram below 6 Click on the Clean button below 7 Guide the Cleaning Card into the printer f necessary 10 Reinser the ribbon drawer into the printer Note The Cleaning routine wil begin ec cunt roe poe Tue completed standard CREO size cleaning card must be used Page 32 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 5 1 Safety Messages Review Carefully Symbol Critical Instructions for Safety Purposes Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the left e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To pr
53. ination Reorder H 52601 Empty Laminate Cartridge 2 Type None Reorder H Unknown Et Empty Printer Card Count 17 Serial D0000000E Version 1 0 0 44 April 2014 Page 71 DTC4500e User Guide EN PLT 01669 Rev 1 1 5 System Overview Troubleshooting Knowing the sequence of the printer operation helps when troubleshooting the printer Troubleshooting utilizes the printer error buttons error messages and printer specific tools 5 1 Sequence of Operations Step Process 1 File information is received from the PC 2 Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer If the ribbon type does not match the Pause button on the right flashes The print stepper motor engages I The card feed sensor detects the leading edge of the card and the headlift stepper engages to disengage the input lever The card feeds through for the alignment pass The card feed stepper motor engages to dueue card for magnetic encoding if applicable The encoded data is written to the card if applicable The magnetic encoder verifies while the stepper reverses the card if applicable The print ribbon drive engages if not already at the yellow panel Oo N O OC 0 The print ribbon sensor looks for the yellow panel Note The print ribbon encoder detects the number of revolutions required to use an entire color panel 11 The p
54. is indicated by the dashed outline Identification Card Karen Atkins Access Level 2 IDZ 1234478 172355 Karen Atkins Access Level 2 ID 1234478 Method for Defining a Single Area Step Procedure 1 On the Overlay Print Area or K Panel Resin tab select Defined Area s 2 Print a card and look at it in the same orientation as when it exits the printer 3 Measure the total size of the area and enter the dimensions into the dimension boxes 4 Measure from the lower left corner of the card to the lower left corner of the defined area and enter the values into the X and Y boxes Method for Defining Multiple Areas Step Procedure 1 On the Overlay Print Area or K Panel Resin tab select Defined Area s 2 Print a card with a defined area and look at it in the same orientation as when it exits the printer Measure the defined area location based on the printed card To define another area click the Defined Area up arrow Use the Defined Area arrows to navigate back and forth from area to area Page 70 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 15 Printer Info Use the options on this tab to view information about the medias installed on the printer Ribbon Type Reorder Number Card Count e Printer Serial e Firmware Version Ribbon Type YMCKO Full Color R esn BlackOverlay Reorder H 45200 RFID 8 02882852800204e0 Empty Full Laminate Cartridge 1 Type 1 0 PolyG uard Lam
55. its to change the bits per character to 7 BPC Note This is the default for Track 1 For Raw Binary Encoding mode select 8 Bits to change the bits per character to 8 BPC Note This 8 bit setting is the default for all tracks 2 and 3 ASCII Offset Select NULL to change the ASCII Offset to NULL Select SPACE to change the ASCII Offset to SPACE Note This is the default for Track 1 Select ZERO to change the ASCII Offset to ZERO Note This is the default for Tracks 2 and 3 Bit Density Select 75 BPI to change the bits per inch to 75 BPI a 0 BPI Note This is the default for Track 2 Select 128 BPI to change the bits per inch to 128 BPI 10 BFI Select 210 BPI to change the bits per inch to 210 BPI Custom BPI Note This is the default for Tracks 1 and 3 Select Custom BPI which enables the custom BPI text box Note The lower limit is 75 and upper limit is 210 LAC Generation Select No LRC to change the LRC Generation to none Even Parity Select Even Parity to change the LRC Generation to Even Parity Ma LAC Note This is the default for all tracks Even Parity Odd Parit Select Odd Parity to change the LRC Generation to Odd Parity April 2014 Page 59 DTC4500e User Guide EN PLT 01669 Rev 1 1 Character Parity Select No Parity to change the Character Parity to none Odd Parity Select Even Parity to change the Character Parity to Even Parity Ma Parity Select Odd Parity to change the Character
56. ivity is 600 Oe Coercivity Select the Coercivity option Oersted that matches the card High 2 750 Oe u type Superl4 000 Oe High Coercivity 4000 Oersted High 2 750 De i N Medium B00 ne FARGO s High Coercivity UltraCard Ills are 2750 Oersted Medium Coercivity 600 Oersted Low Coercivity 300 Oersted Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe This is useful in situations that require cards to be readable with insert type readers Page 58 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 Magnetic Track Options Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options Track 1 Track 2 Track 3 ma mm MEN This applies if the application being used requires customization of the standard ISO encoding process 4 10 1 2 Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1 2 and 3 when using the Raw Binary Encoding mode or Custom Encoding mode These options are not available for ISO or JIS Il encoding Character Size For Raw Binary Encoding mode select 4 Bits to change the bits per 7 Bits character to 4 BPC Note This is the default for Track 1 For Custom Encoding mode select 5 Bits to change the bits per character to 5 BPC Note This is the default for Tracks 2 and 3 For Custom Encoding mode select 7 B
57. le ruban et les cartes de l imprimante avant d effectuer des r parations sauf indication contraire Pour viter que l quipement ou les dommages des m dias prendre des bijoux hors de doigts et les mains ainsi que les mains propres pour enlever l huile et les d bris avant de travailler sur l imprimante Page 34 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 5 2 Cleaning Kit ESD As with any electronic device internal components of the printer such as the printhead may be damaged if exposed to static electrical discharges To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground ESD Comme avec tout appareil lectronique les composants internes de l imprimante telles que la t te d impression peuvent tre endommag s s ils sont expos s des d charges d lectricit statique Pour viter les dommages potentiels portez toujours un dispositif de mise la terre individuelle appropri comme un bracelet avec r sistance int grale reli une masse de l EDD This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your card printer encoder The following cleaning procedures will require less than 10 minutes Four 4 Printhead Cleaning Swabs are pre moistened with 99 99 isopropyl alcohol for cleaning your printer s printhea
58. lobal Technical Support Group by phone at 866 607 7339 Ext 6 or by fax at 952 946 8492 for additional technical assistance OR Contact HID Technical Support e Position a phone near the printer and computer so the Technician can help to troubleshoot the printer e Please have a self test and a sample card ready when calling HID Technical Support 8 1 Reading the Serial Numbers on a FARGO Printer You can determine when your card printer was manufactured by reading directly from the serial number affixed to your card printer Example Serial Number B2050028 2012 B2050028 The first two digits in the serial number indicate the year the printer was built e g the digits B2 indicate the year 2012 B2050028 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 05 indicate week 5 of that year B2050028 The last four digits indicate the sequence number for the numeric order in which the printers were built April 2014 Page 89 eo e eeg hidglobal com DWholesa ler We know ID It s what we do www IDWholesaler com 800 321 4405 x2 Visit Now gt
59. moisture may condense inside the unit Should this occur print quality may not be optimal Leave the unit unplugged in a warm dry room for several hours before using to evaporate any moisture A Caution For safety purposes Ethernet is not intended for a direct connection outside of the building Attention Pour des raisons de s curit Ethernet n est pas con u pour une connexion directe l ext rieur du b timent 2 2 Unpacking and Inspection While unpacking your Printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included e Power Supply e US EU Power Cable e USB cable 2 0 e Software Installation CD e Card Printer User Guide e Warranty Statement Compliancy Document April 2014 Page 19 DTC4500e User Guide EN PLT 01669 Rev 1 1 2 3 Installing the Print Ribbon Cartridge FARGO Direct to Card Printers require highly specialized supplies to function properly The FARGO DTC4500e Card Printer uses a one piece disposable ribbon cartridge system To maximize printer durability reliability and printed card quality you must use only FARGO certified supplies Your FARGO warranty is void where not prohibited by law if you use supplies other than FARGO certified supplies Printer cleaning is recommended with each ribbon change to ensure quality printed cards Resin only
60. oid the user s authority to operate the equipment 1 1 3 Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement 1 1 4 Taiwan ANS 1 1 5 Japan COREISRBBOBNBESZRIITWET S
61. olograms and other additional anti counterfeiting feature UltraCard Premium is the preferred card for Direct to Card DTC applications that require a higher quality card The UltraCard Premium s composite material construction provides for maximum durability flexibility and card life with optimal resolution print quality for lamination and fluorescent panel Ribbon printing applications UltraCard PVC cards are medium durability cards for a glossy photo quality finish These cards are manufactured to ensure clean scratch free cards for high quality prints and extended printhead life Page 18 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 2 Setup and Installation Procedures This section describes the setup and installation for the DTC4500e Card Printer 2 1 Choosing a Good Location The following guidelines help to ensure optimal printing performance Place the unit in a location with adequate air circulation to prevent internal heat buildup Use the printer s dimensions as a guideline for the minimum clearances to the unit Note Allow for adequate clearance in front of the unit to accommodate the unit with its covers open Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock 2 1 1 About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room
62. ox Mifare SmartCard Clear any cards in the flipper table using the buttons to move the card out Resume printing Reset the printer and retry If problem persists call for technical assistance Reset the printer and retry If the problem persists call for technical assistance Reset the printer and retry If problem persists call for technical assistance If changes were made in the Advanced Setting tab in the printer driver click the Default button to reset these numbers Reset the printer and try again If this problem persists call for technical assistance Ensure that no encoding data is being sent with the print job and reprint the card Install an encoding module April 2014 Page 85 DTC4500e User Guide EN PLT 01669 Rev 1 1 6 1 4 Printer Specific Tools The status icons are as follows CNT This icon indicates that the print ribbon supply is low and will require replacement soon The entire ribbon cartridge must be replaced This icon indicates that the printer needs to be cleaned Er This icon is only displayed for printers with an attached dual input card hopper and indicates that the top input hopper is currently selected 13 This icon is only displayed for printers with an attached dual input card hopper and indicates that the bottom input hopper is currently selected Bile LJ li Ella LEES 000 6 ii button to scroll through the details of the
63. persists call for technical assistance April 2014 Page 79 DTC4500e User Guide EN PLT 01669 Rev 1 1 136 Secure Guard Print Disabled Printing is disabled by SecureGuard until a password is received 139 Please Remove Ribbon Ribbon needs to be removed 144 EEPROM Corrupt EEPROM Read Error EEPROM restored with factory default values 202 Encoder Not Installed You are trying to send encoding data but the Printer is not configured with this Encoder type ICLASS Prox Mifare SmartCard Reset the printer and retry If the problem persists call for technical assistance Reset the printer and retry If problem persists call for technical assistance If changes were made in the Advanced Setting tab in the printer driver click the Default button to reset these numbers Reset the printer and try again If this problem persists call for technical assistance Ensure that no encoding data is being sent with the print job and reprint the card Install an encoding module 266 Laminator is too cold to Reboot the printer or perform a calibrate lamination sample Calibration Failed 286 General 303 Job Too Large for Multiple Copies Job is too big Error Message ee mf Send a smaller job 306 Laminator clean cycle failed Try again Laminator Clean Fail 2 Head Move Error The printhead lift has malfunctioned Reset the printe
64. pies Select the number of copies to print using Test Print April 2014 Page 27 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 1 4 Diagnostics Click Diagnostics to access the Workbench 3 utility See the Workbench 3 User Guide or Workbench 3 Help facility for more information 4 1 5 Test Print Click Test Print to send one or more self test prints to the printer 4 1 6 Toolbox Click the Toolbox button for access to the Toolbox options e Configuration e Calibrate Ribbon e Clean Printer e Advanced Settings Page 28 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 2 Configuration Toolbox This tab is used to show the currently installed Optional Printer Features to control Event Monitoring and to set the Printer Driver language and Printer Display language Configuration Calibrate Laminator Calibrate Ribbon Clean Printer Advanced Settings Optional Printer Features l Automatically detect features that are installed in your printer Dual Sided C Laminator Magnetic Encoder C Dual input Card Hopper Event Monitoring From the list select events to be monitored The driver will notify or prompt the user when the selected events occur Low Supplies Ribbon Laminate v Clean Printer Eror Status Password Prompt 4 2 1 Set Language To switch between languages select the preferred language select OK twice and then open the driver in the preferred language
65. print ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provided because resin images do not require the protection of an overlay Step Procedure 1 Pull open noted drawer 2 Insert the print ribbon cartridge into the printer 3 Close the front cover Page 20 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 2 4 Installing Blank Cards into the Input Card Hopper The FARGO DTC4500e Card Printer is capable of printing single feed cards and multiple feed cards batch mode To print a single feed card remove all cards from the input card hopper leave its door closed and place a card in the single feed card slot which can be used repeatedly Step Procedure 1 Load the cards with the print side down and if applicable the magnetic strip up and towards the front of the printer Information Do not run the cards with a contaminated dull or uneven surface through the Printer Printing onto such cards may lead to poor print quality and can greatly reduce the life of the printhead Card types include PVC or PVC finish Cards eject into the output hopper or reject hopper Each input hopper holds 100 cards Certain types of smart card chips are raised slightly above the cards surface which may result in poor color transfer Design the card with white space surrounding the chip To print using single feed remove all cards from the input card hopper leave its door closed
66. propriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewellery off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer Attention Ce dispositif est sensibles aux d charges lectrostatiques Il peut tre endommag s il est expos des d charges d lectricit statique Informations qui soul ve des questions de s curit potentiels A lectrostatiques est indiqu par un symbole d avertissement comme illustr gauche e Pour viter que l quipement ou les dommages des m dias reportez vous aux consignes de s curit suivantes avant d effectuer une op ration pr c d e par ce symbole Pour viter que l quipement ou des dommages m dias observer tous d charge tablie lectrostatique ESD des proc dures lors de la manipulation des c bles ou pr s de la carte de circuit imprim et assembl es de la t te d impression Pour viter que l appareil ou un support endommag portez toujours un dispositif appropri de mise la terre personnelle par exemple un bracelet de haute qualit la terre pour viter les dommages potentiels Pour viter que l appareil ou un support endommag retirez toujours
67. pter power cable into the back of the printer 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 100 240VAC power outlet 4 Press the printer s power button to power on the printer Note The printer powers down during the sleep time but automatically powers up when a print job is sent Page 24 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 3 Print Driver Installation This section describes the printer driver installation requirements and standard procedures Requirements are listed below The DTC4500e Print Driver supports the following Windows Vista 32 bit with SP2 Windows Vista 64 bit with SP2 Windows XP 32 bit with SP3 Windows Server 2003 R1 32 bit Windows Server 2008 R1 32 bit with SP2 Windows Server 2008 R1 64 bit with SP2 Windows Server 2008 R2 Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit For more information on supported operating systems please visit the HID Global support page 3 1 Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer then follow the Installaware Wizard screen prompts Step Procedure 1 2 3 4 Select Install the Printer Driver to start the driver installation Select the FARGO Workbench Utility Program to install the Diagnostic program All versions of Windows require Administrator rights From the Printer amp Faxes select Printing Pref
68. r and try again If this problem persists call for technical assistance Page 80 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 8 The printhead temperature Reset the printer and try again sensor is not functioning or is not connected properly Or the printhead is not cooling properly Head Sensor Error If the problem persists call for technical assistance 9 An unspecified system error has Reset the printer and try again been detected by the printer firmware Reboot Required If this problem persists call for technical assistance 25 No ribbon is installed in the Install a ribbon and retry Ribbon not Installed QUES 30 Magnetic encoding verification Try encoding with a different card Mag Verify Error REBENAN Verify cards have the magnetic stripe Replace the magnetic encoding module 31 The printer is not configured with Ensure that no encoding data is No Mag Module the encoder data type that you being sent with the print job and are trying to send reprint the card Install a magnetic encoding module 38 EEPROM is restored with lf changes were made in the 39 factory default values Advanced Settings tab in the printer driver click the Default 40 button to reset these numbers EEPROM Corrupt Reset the printer and try again If this problem persists call for EEPROM Read Enror technical assistance 44 A card has become jammed in Clear any cards in th
69. rint stepper motor engages 12 The card feed sensor detects the leading edge of card 13 The print stepper motor queues card to the middle of the platen roller All stop 14 The print headlift motor engages to the print position 15 The print cover sensor checks for closed state 16 The print stepper motor engages 17 The ribbon drive motor engages 18 The image data is burned by the printhead until the image data is depleted All Stop 19 The thermistor engages the printhead cooling fan to maintain proper operating temperature 20 The headlift motor engages to the queue position 21 The print stepper motor engages 22 The print ribbon drive engages 23 After ribbon advances a few encoder clicks assume the ribbon is free of card All stop 24 Repeat Steps 9 through 22 for the appropriate number of color overlay Panels 25 Either the card is ejected from the singled sided printer or the card feed stepper engages to queue the card for the flipper table for the dual sided printer 26 All stop Page 72 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 6 Troubleshooting 6 1 Printer Error Buttons The DTC4500e uses both button messages and message display All Printers have two 2 buttons ON OFF Pause iil The display message system appears as a graphical message for example ee T ma ee DL LE LL si ass dd a RI ain all li EIB Br 6 1 1 Printer Error button and on screen mes
70. sages Step Procedure PUS 1 The ON OFF button is blue when the printer is ON When the printer enters the Sleep mode the button LED is dimmed but still ON 2 The Pause Il button illuminates blue when the printer is capable of accepting a print job and is not in an error state This button LED will continue to stay on while the printer prints as long as there is no error This button LED will also be dimmed when the printer goes into Sleep mode 3 When an error occurs the Pause Il button no longer illuminates blue but blinks red 4 Press the ON OFF button when printer is in an error state to cause the action to be cancelled Note If no other error occurs the Pause button illuminates as blue 5 Press the Pause Il button when printer is in an error state to cause the printer to retry Note The button illuminates as blue and retries the failed action When downloading an upgrade file both buttons are blue and blink 6 If a language other than English is currently selected you can press and hold the Pause Il button during the power up sequence to change the language back to English April 2014 Page 73 DTC4500e User Guide EN PLT 01669 Rev 1 1 7 If no printer display is available press or hold the buttons to access some internal tests To print a card with the Printer Settings press the Pause il button and hold for 4 seconds when the printer is ready and idle To print the
71. space after the T The text will start on the card where the T begins Je globe bmp Valid until MAY 2006 Christian Sander Technizal duree c c O de Qo lll DUNDO lll A MST 234 212z223 C85 R5 d 3 Creating a Fluorescent Image In a separate drawing program create the image that you wish to fluoresce DTC4500e User Guide EN PLT 01669 Rev 1 1 4 Create the IMAGE in the actual size that you want it to appear on the card and save it as a Grayscale or 1 bit bmp file on the root c directory Do not put spaces in the file name 5 Create a new text box in your badge application and type I followed by the address of your image see Display A below The top left of your image will start at the top left of your text box Valid until MAY 2006 Christian Sander Technical Achy meat A 567 234 24 2223 CO8 R5 ds6s89005 L Set up the printer driver preferences Set the Ribbon for YMCFKO in the Printing Preferences Note The Automatically detect the installed Ribbon for every print job button may also be used 8 Check Invert F Panel Image to create a negative of the fluorescent image This refers to the ability to cause light or white areas of the image to fluoresce and dark colors to remain dark on the printed card when exposed to a UV light This was requested because the fluorescent dye color is bright when black light is applied to it By default the
72. t Move the slider to the right to use more heat resulting in a darker or more saturated print 4 8 2 4 Overlay Heat O Move the slider to the left to use less heat in the printing process Move the slider to the right to use more heat 4 8 3 Default Click the Default button to return all options to their factory settings Dye Sub Intensity MC Resin Heat Front K Resin Heat Back K Overlay Heat DT April 2014 Page 53 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 8 4 Advanced Settings Click the Advanced Settings button to display the Advanced Image Color window The Advanced Image Color window includes the Image Quality and Balance areas Advanced Image Color Image Quality Sharpness Contrast Balance Yellow Balance Magenta Balance p Cyan Balance U 4 8 4 1 Image Quality Three options are available Sharpness Move the slider to the right to sharpen the image Move the slider to the left to decrease sharpness Contrast Move the slider to the right to increase contrast in the image Move the slider to the left to decrease contrast Gamma Move the slider to the right to increase gamma in the image Move the slider to the left to decrease gamma Image Quality Sharpness 5 Contrast Y April 2014 DTC4500e User Guide_EN PLT 01669
73. t the printer from printing Page 46 April 2014 DTC4500e User Guide_EN PLT 01669 Rev 1 1 4 7 3 4 Write Only Click to use rewritable cards The default setup is for the printer to first erase the entire card and then write new information on the card There is no option to select specific areas to erase However to print or erase a section use the Overlay Print Area tab Select the specific area in the same manner as a print job with a color ribbon To erase many cards use the FARGO Workbench Re Writable Card Eraser option It does not print It only erases Note No ribbon is used with rewritable cards Do not load a ribbon into the printer when using this process Printing on a rewritable card with a ribbon will ruin the card Ribbon Type MONE He vvritable Dual Sided Print Both Sides Split 1 Set of Ribbon Panels Print Back Image on Front of Card E Print Back Side Only Options Rotate Front 180 Degrees Rotate Back 180 Degrees Encrypt Job Data El Disable Pinlina Write Orly J Invert F panel Image 4 7 3 5 Encrypt Job Data Click this option to encrypt information about the print job for enhanced security April 2014 Page 47 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 7 4 Fluorescent Panels Fluorescent dye color is bright when black light is applied to it The YMCFKO YMCFKOK ribbon is an economical way to add a fully customizable incremental level of security
74. tered Maximum Adjustment Range is 127 Each increment equals 01 Image Darkness Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing ra Information If the value is set too high the Ribbon may jam or even break Print Top of Form Use this option to adjust the length wise or horizontal position of the printed image on the card so it appears to be centered ra Information If the negative value is set too high the Print Ribbon may break Mag Top of Form Use this option to shift the starting point where the Printer begins to encode the magnetic track data on the card s Magnetic Stripe Ka Information If the negative value is set too high the Printer may start encoding before the Magnetic Stripe reaches the encoding head Maximum adjustment range is 80 Each increment equals 01 Use the Ribbon Tension option to increase or decreases the amount of tension drag on the Ribbon during printing Ribbon Calibrate Green This is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician Page 40 April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 setting Description ______________ Resin Heat Adjust Use this adjustment for Black premium resin text and barcodes if they appear faded too light or too dark Maximum Adj
75. the Pause button to continue or the ON OFF button to cancel Recalibrate the ribbon sensor If broken repair by taping the ribbon back on to the take up core Replace the ribbon Press the Pause button to continue or the ON OFF button to cancel If jammed clear the jam If broken repair by taping the ribbon back on to the take up core Press the Pause button to continue or the ON OFF button to cancel Verify the printer driver settings for correct Ribbon Try a new ribbon and continue Press the ON OFF button to cancel April 2014 Page 83 DTC4500e User Guide EN PLT 01669 Rev 1 1 102 103 104 3 Headlift Error 106 Job Data Error 107 Printing Error 109 113 Ribbon Release Error 110 Card Jam Align error 111 Head Loading 112 Card Jam Align error 128 170 Calibrate Ribbon This is a problem with the printhead Lift The print data sent to the printer is corrupt or has been interrupted An error was detected during printing The printer cannot locate the next ribbon panel in order to release the ribbon from the card A card is jammed in the print station or card flipping area of the printer An unrecoverable error has occurred during printing A card is jammed in the print station or card flipping area of the Printer The print ribbon sensor is out of calibration or has failed Reset the printer and try again If this
76. ual security option The drop down list is selectable only on the Front side and is not an option for the back side of a card The default value for all cards is No Visual Security When one of the options is selected the Overlay Print Area feature is disabled and the security options become selectable This field presents options based on the orientation of the card in the template Landscape designs offer A Upper Left B Upper Right C Lower Left D Lower Right Portrait designs offer E Upper Left F Upper Right G Lower Left H Lower Right 4 12 4 2 Verimark This option is reserved for future use 4 12 4 3 HoloMark Use this option for hologram security April 2014 Page 67 DTC4500e User Guide EN PLT 01669 Rev 1 1 4 13 K Panel Resin Use this tab to control where the resin black K Panel of a full color ribbon is printed If a ribbon without a K resin panel is installed in your printer these options are grayed out and unavailable R B Card Size Front 5 Back 1 283 HH 1 380 tf 0 000 0 000 Y inches 5 mm efined Area Add Direction Card Travels through Printer Print Al Black with K Panel Full Card Defined Areals Undefined Areals ia Print YMC under K Print E Only The orientation of the card display area is determined by the orientation specified in your template The K Panel Resin tab includes the Print All Black with K
77. urposes do not use Ethernet for a direct connection outside of the building April 2014 DTC4500e User Guide EN PLT 01669 Rev 1 1 1 2 2 Safety Messges French Symbole Danger Attention Attention Attention Instructions critiques visant la S curit Si ces directives ne sont pas suivies les r sultats peuvent tre des l sions corporelles ou la mort Pour viter des l sions corporelles ou la mort Rapportez vous aux avis suivants de s curit avant de proc der une op ration Retirez toujours le c ble d alimentation avant d effectuer des proc dures de r paration sauf sp cification contraire Assurez vous qu uniquement des personnes qualifi es r alisent des proc dures Ce dispositif est sensible l lectricit statique ll peut souffrir des dommages s il est expos des d charges lectrostatiques Pour viter des dommages Rapportez vous aux messages suivants avant de proc der une op ration Suivez toutes les proc dures de D charges Electrostatiques ESD en vigueur durant le maniement des c bles dans ou proximit des Ensembles de Cartes de Circuit Imprim et T te d Impression Portez toujours un dispositif de mise la terre personnelle appropri e Retirez toujours le ruban et les Cartes de l imprimante avant d effectuer toute r paration sauf sp cification contraire Retirez tous bijoux et lavez soigneusement vos mains avant de travailler
78. ustment Range is 100 Note This control can be helpful for fine tuning the transfer of resin text and bar codes Sleep Time The Sleep Time setting adjusts the number of minutes of inactivity before the Printer enters a low power sleep state OLED Contrast Display Contrast Ribbon Calibrate Blue Cleaning Rate Mag HI Co Voltage Offset Mag Lo Co Voltage Offset Ribbon Green LED Level Ribbon Blue LED Level Use this option to increase or decrease the contrast of the printer OLED if applicable This setting is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician Use this option to adjust the number of cards printed before the Printer displays a message indicating cleaning is needed The default value is 3000 cards This setting is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician This setting is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician This setting is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician This setting is a calibration driven value and should not be adjusted Note This is factory set and should not be changed unless directed
79. ying these Magnetic Encoding options Encoding Mode If you select ISO Encoding you send down a formatted set of Custom Encoding characters 50 Encoding This selection activates the track tabs However all functions on Custom Encoding the Track tabs are inactive or gray and display ISO defaults hee Ri ail which are the defaults listed for each track below The Shift Data Left check box remains unchecked and inactive Encoding Mode If you select Custom Encoding all options are active fiso Encoding The Default is ISO Encoding ISO Encoding Note The defaults are the same as the ISO Encoding defaults Custom E rnicadini Ban Bhain Encoding All functions on the Magnetic Track Options tabs are active JIS Encoding Encoding Mode If you select Raw Binary Encoding you send down a raw fiso Encoding u binary string rather than a formatted set of characters ISO Encoding The Coercivity dropdown function is active and the Shift Data Custom Encoding Left checkbox is not active Haw Binary Encoding JIS ll Encoding All functions on the Magnetic Track Options tabs are inactive except for Bit Density Encoding Mode If you select JIS Il Encoding specific standards are used fiso Encoding This selection disables all the Magnetic Track Options tabs It ISO Encoding also disables the Coercivity dropdown function and Shift Data Custom Encoding Left checkbox option Haw Binary Encoding JIS Encoding The default Coerc

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