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1 HP Photosmart Premium C309 series Help

1. 162 Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 148 A after the support period 82 B Bluetooth print from a Bluetooth device 72 print from a computer 70 buttons control panel 8 C CAT 5 Ethernet cable 61 connection problems HP All in One will not turn on 83 control panel buttons 8 features 8 Copy fit to page fails 98 specifications 150 troubleshooting 98 crop fails 106 customer support warranty 82 D damaged ink cartridge 112 diagnostic page 77 display change language 87 change measurements 87 E encryption WEP key 66 envelopes specifications 148 environment Environmental product stewardship program 150 environmental specifications 148 error messages memory cards 105 reading or writing file 103 F file invalid name 104 supported formats 104 unreadable 103 firmware revision mismatch 99 fit to page fails 98 improper shutdown 109 ink drying time 109 ink cartridges damaged 112 error message 138 error messages 109 HP ink depleted 126 incompatible 111 incorrect 111 138 missing 112 non HP ink 125 previously used 126 interface card 62 64 invalid file name 104 L labels specifications 148 legal paper specifications 148 letter paper specifications 148 M maintenance diagnostic page 77 print quality report 77 memory cards error message 105 file unreadable 103 HP Photosmartcannot read 94 photos missing 104 troubleshoot 9
2. o lt Di kel P oO D Cause The printhead or ink cartridges were not installed correctly If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead or ink cartridges Printhead problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinstall the printhead e Solution 2 Contact HP support Solution 1 Reinstall the printhead Solution Check to make sure the printhead is installed and the ink cartridge access door is closed 132 Solve a problem Reinstall the printhead To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door re o i a c o o o 3 Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up Errors 133 Chapter 12 5 Remove the printhead by lifting it straight up o 2 lt m VG i o a D 6 Clean the printhead There are three areas of the printhead that need to be cleaned the p
3. HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Paper basics 11 Chapter 4 E NOTE At this time some portions of the HP Web site are available in English only Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for
4. T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up Without the end tray rotated up both letter and legal sized paper will fall on the first sheet ET NOTE Fora complete list of supported media sizes see the printer driver Two sided printing accessory paper specifications Letter 8 5 x 11 inches 60 to 90 g m 16 to 24 Ib Executive 7 25 x 10 5 inches A4 210 x 297 mm Ab 148 x 210 mm Brochure paper Letter 8 5 x 11 inches Up to 180 g m 48 Ib bond A4 210 x 297 mm Cards and photos 4 x 6 inches Up to 200 g m 110 Ib index 5x8 inches 10 x 15 cm A6 105 x 148 5 mm Hagaki 100 x 148 mm Alignment skew 006 mm mm on plain paper 2nd side ET NOTE Media type availability varies by country region Print specifications e Print speeds vary according to the complexity of the document c Oo Ei E O W c Oo o Lr e Panorama size printing e Method drop on demand thermal inkjet e Language PCL3 GUI Scan specifications e Image editor included e Integrated OCR software automatically converts scanned text to editable text if installed e Twain compliant software interface e Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information
5. e O ENO edr Un ERU ER 99 14 Technical information sue T 147 Cartridge chip Ki el e BE 147 PECCATO ERROR DU eee eee eee ee eee ee era 148 Environmental product stewardship program 150 PSS CHOI ne e 156 Regulatory wireless statements kA REENEN 159 It care AUT nce cee ec cee NT Mc cO ees TOR TS NR 163 CH O gt ct 7 Vu 1 HP Photosmart Premium C309 series Help For information about the HP Photosmart see Get to know the HP Photosmart on page 5 How do on page 9 Print on page 21 Scan on page 41 Copy on page 47 Reprint photos on page 53 Save photos on page 55 Network setup on page 61 Maintain the HP Photosmart on page 73 Technical information on page 147 z 2 z eb um eh e i ul E o0 O E O bs eh Q m m E o m m o E D o o o e o HP Photosmart Premium C309 series Help 3 Chapter 1 T v 0 gt o rr s o GU e 0 Lm 3 c djaH sales 60E9 4 HP Photosmart Premium C309 series Help 2 Getto know the HP Photosmart e Printer parts e Control panel features E LS W i E o0 O EI O n n du oO m gt O c x O Eur well o O Get to know the HP Photosmart 9 Q ir E E e x gt o z F o L Es 5 F O KI e o E fo m
6. gt o c x o b d 4 o o Printer parts T Q o E E fe x gt le F Li L U U E fe E e o Q Chapter 2 Control panel features 8 Figure 2 1 Control panel features Home Returns to the Homescreen the default screen when you turn on the product NO Directional keys Allow you to navigate through photos and menu options Touch the right arrow button to access the secondary Home screen Back Returns to the previous screen on the display Copy Opens the Copy menu where you can select a copy type or change the copy settings Scan Opens the Scan To menu where you can select a destination for your scan o oa A Ww Snapfish Opens Snapfish where you can upload edit and share your photos Snapfish may not be available depending on your country region N Cancel Stops the current operation Help Opens the Help Menu on the display where you can select a topic to learn more about it From the Home screen touching Help lists the topics for which help is available Depending on the topic you select the topic will appear on the display or on your computer screen When viewing screens other than the Home screen the Help button provides help applicable to the current screen Photo Opens the Photo Menu 10 11 Ink Supplies Opens the Estimated Ink Levels screen Setup Opens the Setup menu where you can change product settings and perform
7. 3 Touch Paper Size 4 Select the desired copy size To set the paper type for copies 1 Touch Copy on the Home screen The Copy menu appears 2 Touch Settings 50 Copy 3 Touch Paper Type 4 Select the desired paper type Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Premium Plus 10 x 15 cm 4 x 6 inch Premium Photo Photo Paper HP Photo Paper Photo Paper HP Everyday Photo Paper Everyday Photo HP Everyday Photo Paper Semi Gloss Everyday Matte HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure amp Flyer Paper Brochure Glossy Glossy HP Professional Brochure amp Flyer Paper Brochure Matte Matte HP Premium or Premium Plus Inkjet Transparency Transparency Film Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L Japan only Premium Photo Advanced Photo Paper Advanced Photo To change the copy quality from the control panel 1 Touch Copy on the Home screen The Copy menu appears 2 Touch Settings Touch Quality 4 Select the desired copy quality al Change the copy settings 51 Chapter 7 To adjust the copy contrast from the con
8. Chapter 2 Printer parts e Front view of the printer 6 W i L7 1 Lid 2 Glass 3 Color graphics display also referred to as the display 4 Memory Card slots LED 5 Memory Card slot for Secure Digital and xD cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBridge compatible digital camera and other storage devices 8 Output tray 9 Paper tray extender also referred to as the tray extender 10 Paper width guide for the photo tray 11 Photo tray 12 Bluetooth indicator light Indicates that the bluetooth radio is on 13 Wireless network indicator light Indicates that the wireless radio is on 14 On button Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product and then unplug the power cord 15 Lid backing 16 Cartridge door 17 Paper width guide for the main tray 18 Main tray also referred to as the input tray Get to know the HP Photosmart Top and rear views of the printer 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection Use only with the power adapter supplied by HP 25 Two sided printing accessory X E d O Eod o a D aL o hd
9. Check product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Align the printer e Clean the printhead Align the printer Solution Aligning the printer can help ensure excellent print quality x 2 o um o c o O o To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead To clean the printhead from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Inthe HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox Ef NOTE You can al
10. emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada D O gt z CH o bus D o 160 Technical information European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product C
11. reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 2 Disconnect the product from your computer On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions Restart your computer EZ NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program ET NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE Ifyou no longer have the installation CD you can download the software from www hp com support Follow the onscreen instructions and the setup instructions that came with the product Solve a problem When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray x re o um c o 2 o o Print troubleshooting Try the following solutions to resolve the iss
12. 6 Load one sheet of paper at a time Solution Try loading just one sheet of photo paper in the photo tray at a time Cause Paper might not feed properly if you are using the product in an extremely high or low humidity environment Photo tray cannot engage Solution Remove the output tray and then replace it Push the output tray in as far as it will go Make sure the output is lowered all the way and lays flat Cause The output tray was not inserted all the way Photo tray cannot disengage Solution Push the output tray all the way down Cause The output tray was not lowered all the way Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the HP Photosmart Software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer Errors 101 Chapter 12 Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If it is installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to instal
13. If you still receive the error message turn the product off and then on again S 2 O t a Wal 0 gt O o If you still receive this message after cleaning the cartridge contacts you might have a damaged cartridge Check to see if your cartridge is still under warranty and the end of warranty date has not been reached e If the end of warranty date has been reached purchase a new ink cartridge e If the end of warranty date has not been reached contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see e Cartridge warranty information on page 77 e Replace the cartridges on page 75 Cause The indicated ink cartridge contacts were defective If this did not solve the issue try the next solution Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The ink cartridges were not intended for use in this product Errors 143 Chapter 12 o 2 lt e xe en o D 144 Solve a problem 13 Stop the current job To stop a current job from the product A Touch Cancel on the control panel If the current job does not stop touch Cancel again It can
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15. Q Touch OK c Install software View the animation for this topic Related topics Install the software for a network connection on page 68 Wireless with a router infrastructure network 64 To connect the HP Photosmart to an integrated wireless WLAN 802 11 network you will need the following d d LI LI A wireless 802 11 network that includes a wireless router or access point A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP Photosmart on Broadband Internet access recommended such as cable or DSL If you connect the HP Photosmart on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration Protocol DHCP Network name SSID WEP key or WPA Passphrase if needed To connect the product with the Wireless Setup Wizard 1 2 Locate and write down your wireless router settings Turn on wireless radio a Unplug the network cable b On Home screen touch right arrow to view more options c Touch Setup A d Touch Network e Touch Wireless Radio and then touch On Network setup 3 Start Wireless Setup Wizard A Touch Wireless Setup Wizard 4 Connect to wireless network A Select your network from the list of detected networks 5 Follow prompts Install
16. Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card Front USB port Pictbridge For digital cameras and removable drives c Select project type LI LU OUU LU Touch Create Touch right arrow to scroll to Wallet Photos Touch Wallet Photos Select source Touch a small paper size Print a creative project 33 Chapter 5 d Select photo Q Touch left or right arrow to scroll through photos Q Touch photo to select it LI Touch up arrow to increase number of copies e Print photo LI Touch Done to preview print job Q Touch Print Print passport photos a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray b Insert memory device 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure
17. Touch Print to preview print job Touch Options to change print settings Touch Layout Touch 4x6 on 8 5x11 Touch Back Print photo Q Touch Print CocoCOLoUCO OuUoOvodDO 2 View the animation for this topic Related topics Recommended papers for photo printing on page 11 Edit photos before printing on page 38 Stop the current job on page 145 Print Print a creative project 1 Do one of the following Print album pages a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray b Insert memory device 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge for digital cameras and removable drives c Select project type Q Touch Create Q Touch Album Pages Q Select source Q Touch a small paper size d Select photo Q Touch left or right arrow to scroll through photos Q Touch photo to select it Q Touch Done Print a creative project 31 Chapter 5 LI Touch Y
18. Use afresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts 4 c Use afresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 130 Solve a problem 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth S 2 O i a X 0 gt O o c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle E7 NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges Errors 131 Chapter 12 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot
19. and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete Click OK to close the Properties dialog box Click Print or OK to begin printing Related topics Recommended papers for printing on page 12 Load media on page 14 View the print resolution on page 37 Use printing shortcuts on page 37 Set the default print settings on page 38 Stop the current job on page 145 Print photos Print photos saved on your computer on page 22 Print photos from a memory card or USB storage device on page 24 Print photos using Snapfish on page 28 Print photos saved on your computer To print a photo on photo paper 1 SE mom m p 22 Print Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray Slide the paper width guide inward until it stops at the edge of the paper On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list
20. computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP Photosmart on 62 Network setup To connect the HP Photosmart using WiFi Protected Setup WPS 1 Do one of the following Use Push Button PBC method a Select setup method LI On Home screen touch right arrow to view more options Q Touch Setup N e Q Touch Network Q Touch WiFi Protected Setup Q Touch Push Button b Setup wireless connection LY Touch Start Q Press and hold the button on WPS enabled router or other networking device to activate WPS Ef NOTE The product begins a timer for approximately two minutes in which the corresponding button on the networking device needs to be pressed LY Touch OK c Install software Use PIN method a Select setup method LI On Home screen touch right arrow to view more options Q Touch Setup e r3 Q E du E Bn fe gt Ou Z LI Touch Network Add the HP Photosmart to a network 63 Lem a O e o e E o Chapter 10 2 Q Touch WiFi Protected Setup Q Touch PIN b Setup wireless connection Q Touch Start The device displays a PIN Q Enter PIN on WPS enabled router or other networking device Ef NOTE The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device
21. des Q gt in o Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card and FAT 12 FAT 16 FAT 32 HFS 3 Front USB port Pictbridge For digital cameras and removable drives 3 Select project type a Touch Save b Touch Snapfish 4 Login to Snapfish and upload photos a Enter log in details using keypad and touch OK b Touch Done 5 View the animation for this topic Related topics Stop the current job on page 145 Save photos to Snapfish of Chapter 9 Share photos using Snapfish To share photos with Snapfish 1 Set up Internet connection A Make sure that the HP Photosmart is connected to a network that has Internet access 2 Insert memory device A Insert a memory card into appropriate slot on product o Di lt D Kj er Oo ob e o Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard M
22. dom sticos o con la tienda donde adquiri el producto Espa ol Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozenim do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch m st ur en ch k recyklaci vyslouzilych elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete a za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt za oupi l Cesky Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at ge
23. future operating system releases and support visit the HP online support Web site at www hp com support Environmental specifications e Recommended operating temperature range 15 C to 32 C 59 F to 90 F e Allowable operating temperature range 5 C to 40 C 41 F to 104 F e Humidity 15 to 80 RH non condensing 28 C maximum dewpoint e Non operating Storage temperature range 40 C to 60 C 40 F to 140 F e Inthe presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Paper specifications Type Paper weight Input tray Output tray Photo tray Plain paper 20 to 24 Ib 75to Up to 125 20 Ib 50 20 Ib paper 90 gsm paper Legal paper 20 to 24 Ib 75 to Up to 100 20 Ib 10 20 Ib paper 90 gsm paper Cards 110 Ib index max Up to 20 Up to 20 200 gsm Envelopes 20 to 24 Ib 75 to Up to 15 90 gsm Transparency film n a Up to 40 Labels n a Up to 40 5x 7 inch 13 x 18 cm 145 Ib Up to 20 Photo paper 236 gsm 4 x 6 inch 10 x 15 cm 145 Ib Up to 20 Photo paper 236 gsm n a n a Up to 20 Up to 20 148 Technical information continued Type Paper weight Input tray Output tray Photo tray mm Photo paper Type Paper Maximum capacity
24. has not gone away proceed to the next step e f none ofthe ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot m re o i a o o o Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge Z CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches Errors 121 Chapter 12 11 Reinstall the ink cartridge It should now snap down into place o 2 lt o D o en o 2 D 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The ink cartridges were not installed properly If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the ink cartridges Install printhead and then cartridges Tr
25. includes a router switch or hub with an Ethernet port Q CAT 5 Ethernet cable C Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts LI A desktop computer or laptop on the same network Q ad du E Bn fe gt Ou Z EZ NOTE The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps Network setup 61 Chapter 10 To connect the HP Photosmart to the network 1 Connect Ethernet cable a Remove the yellow plug from the back of the HP Photosmart b Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart c Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch 2 Install software 3 View the animation for this topic Related topics Install the software for a network connection on page 68 D 5 2 O bg x o e o WiFi Protected Setup WPS To connect the HP Photosmart to a wireless network using WiFi Protected Setup WPS you will need the following Q A wireless 802 11 network that includes a WPS enabled wireless router or access point LY A desktop
26. or restart your computer e Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk 106 Solve a problem Out of disk space Solution Close some applications and try the task again Cause The computer did not have enough memory Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly e Solution 3 Push the memory c
27. product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage Printing can continue but ink system behavior might change 118 Solve a problem Cause The product has nearly maximized the ink service capacity Ink system failure Solution Turn off the product unplug the power cord and wait 10 seconds Then plug the power cord back in and turn on the product If you continue to receive this message write down the error code provided in the message on the product display and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The printhead or the ink delivery system failed and the product can no longer print x 2 O um o c o is O o Check ink cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install all five ink cartridges e Solution 2 Make sure the ink cartridges are installed correctly e Solution 3 Contact HP support Solution 1 Install all five ink cartridges Solution Install all five ink cartridges If all five of the ink cartridges are already installed proceed to the next solution For more information see
28. reached e fthe end of warranty date has been reached purchase a new ink cartridge e If the end of warranty date has not been reached contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see e Cartridge warranty information on page 77 e Replace the cartridges on page 75 Cause The electrical contacts needed to be cleaned o 2 lt D D VG en o a D If this did not solve the issue try the next solution Solution 4 Replace the ink cartridge Solution Replace the indicated ink cartridge If your cartridge is still under warranty contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Cartridge warranty information on page 77 Cause The indicated ink cartridges were defective If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The product had a problem Ink service capacity warning Solution f you are going to move or transport the
29. select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the appropriate paper size If the paper size and paper type are not compatible the printer software displays an alert and allows you to select a different type or size 9 Optional Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 10 In the Basic Options area select a high print quality such as Best from the Print Quality drop down list Ef NOTE To achieve the highest dpi resolution you can use the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using the maximum dpi on page 36 11 In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options e Off applies no HP Real Life Technologies to the image e Basic enhances low resolution images moderately adjusts image sharpness 12 Click OK to return to the Properties dialog box 13 Click OK and then click Print or OK in the Print dialog box Related topics e Recommended papers for photo printing on page 11 e Load media on page 14 e Print using the ma
30. software 7 View the animation for this topic P Related topics Install the software for a network connection on page 68 Wireless without a router ad hoc connection Use this section if you want to connect the HP Photosmart to a wireless capable computer without using a wireless router or access point There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection Once connected you can install the HP Photosmart software A Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer On your computer connect to the network name SSID hpsetup which is the default ad hoc network created by the HP Photosmart If the HP Photosmart was previously configured for a different network use Restore Network Defaults to restore the default ad hoc profile of hpsetup OR A Use an ad hoc network profile on your computer to connect to the product If your computer is not currently configured with an ad hoc network profile consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer Once the ad hoc network profile has been created run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network profile you created on your computer a Ed Q o x t O gt hd o Z d n Ef NOTE An ad hoc connection can be used if you do not have a
31. sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product E until the door locks into place E a ul it 2 O o The print carriage moves to the center of the product ET NOTE Wait until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color 4 Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place Errors 113 o E lt t e xe Lo o D Chapter 12 6 If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e Ifthe message has gone away stop troubleshooting here The error has been resolved e If the message has not gone away proceed to the next step e If none ofthe ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink ca
32. take a few moments for the current job to be cancelled Re e e all um p gt S de ES Q O m o Stop the current job 145 Chapter 13 o m O kel mad EF Lt OH Lo Lm D gt bc KT le o 146 Stop the current job 14 Notice Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section For additional specifications see the printed documentation that came with the HP Photosmart This section contains the following topics Notice e Cartridge chip information e Specifications e Environmental product stewardship program e Regulatory notices e Regulatory wireless statements Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of
33. the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 8571501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation VCCI Class B compliance statement for users in Japan IOREL BUAAPURESREEEDSIS SA VCCI ORXLCEOC774A DESEN CY CORES RERACHATSCOEAMELTURTA Z DEK SU APFLED Ay SERCU TEA NSCRERRE SRD CEN GUEST EMV IU SAA BSc HED TIEL URW RUELTFREUW O Kai Wil t O t Wel SE c d O It ke Notice to users in Japan about the power cord Amo AWMeENESRI KeEBEURSU HWENT RE HOR CIE EFI IKE UA Regulatory notices 157 Chapter 14 Notice to u
34. the printer and then print this diagnostic page again Figure 11 9 Alignment pattern jagged lines E NOTE If aligning the printer does not solve this print quality issue contact HP support for service If you do not see any defects on the print quality report then the printing system is working correctly There is no reason to replace supplies or have the product serviced because they are functioning properly If you still have a print quality problem here are some other things you can check Check the paper Check the print settings Make sure your image has sufficient resolution If the problem seems confined to a band near the edge of your printout use the software you installed with the product or another software application to rotate the image 180 degrees The problem might not appear on the other end of the print Maintain the HP Photosmart 12 Solve a problem This section contains the following topics e HP support e Setup troubleshooting e Print troubleshooting E e Memory card troubleshooting 2 e Scan troubleshooting e e Copy troubleshooting e Errors n HP support e HP support by phone e Additional warranty options HP support by phone Phone support options and availability vary by product country region and language This section contains the following topics e Phone support period e Placing a call e After the phone support period Phone support period One year of phone support
35. trgovini kjer ste izdelek kupili Svenska Sloven ina Sloven ina Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Environmental product stewardship program 153 Chapter 14 Toxic and hazardous substance table BSA SWRA RSPR rA T fa m7 ms Rie le xk de 1501 SL SL aR ZRA Spe PE E Er EA 19 S T T S T PMR e a e a y a t a EE T E unt O X e P A8 Bic HE EBD AR EE BCEE 8 See L X o o o o 0 0 JR IEEE BS FI 33 MEER IMUBSSEUSmR SS8ITSJT1136
36. une batterie qui permet de maintenir l int grit des donn es pour les param tres du produit ou l horloge en temps r el et qui a t con ue pour durer aussi longtemps que le produit Toute tentative de r paration ou de remplacement de cette batterie doit tre effectu e par un technicien qualifi Batterie Richtlinie der Europ ischen Union Dieses Produkt enth lt eine Batterie die dazu dient die Datenintegrit t der Echtzeituhr sowie der Produkteinstellungen zu erhalten und die f r die Lebensdauer des Produkts ausreicht Im Bedarfsfall sollte das Instandhalten bzw Austauschen der Batterie von einem qualifizierten Servicetechniker durchgef hrt werden Direttiva dell Unione Europea relativa alla raccolta al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l integrit dei dati dell orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell assistenza qualificato Directiva sobre bater as de la Uni n Europea Este producto contiene una bater a que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuraci n del producto y est dise ada para durar toda la vida til del producto El mantenimiento o la sustituci n de dicha bater a deber realizarla un t cnico de ma
37. zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektryez ych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Polski Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no Ka ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais mong eu onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servico de limpeza publica de seu bairro ou a loja
38. 3 missing ink cartridge 112 text from scan 97 N network interface card 62 64 security 66 P paper recommended types 12 specifications 148 tips 19 phone support 81 phone support period period for support 81 photo paper recommended types 11 specifications 148 photos missing 104 print diagnostic page 77 print quality report 77 specifications 149 troubleshooting 89 print quality report 77 printer found screen Windows 69 printhead problems 132 problems copy 98 error messages 99 163 print 89 scan 96 R recycle ink cartridges 151 regulatory notices regulatory model identification number 156 wireless statements 159 reinstall software 88 reports diagnostic 77 print quality 77 RJ 45 plug 61 router 61 S scan crop incorrect 97 scan specifications 149 text appears as dotted lines 97 text format incorrect 97 text incorrect 97 troubleshooting 96 security network WEP key 66 68 troubleshoot 66 software installation reinstall 88 uninstall 88 system requirements 148 T technical information copy specifications 150 environmental specifications 148 paper specifications 148 print specifications 149 scan specifications 149 system requirements 148 text dotted lines on scan 97 incorrect format on scan 97 incorrect or missing on scan 97 transparencies specifications 148 troubleshoot incorrect measurements 87 164 language display 87 setup 83 troubleshooting copy 98 error messages 99
39. 3 2006 BY PRAI X HURRAY MR REDS HASHXMABARSMR SHH FSIJ 711363 2006 AY ER E X RE RMSE EROR BUR T7 GES T EBD IE ORIS S E H EREA TEAR E A b Battery disposal in the Netherlands ND Batterij niet F Dit HP Product bevat een lithium manganese dioxide weggooien maar X batterij Deze bevindt zich op de hoofdprintplaat inioveren RIS KOA t Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoerd Battery disposal in Taiwan CA Bebe v Please recycle waste batteries Attention California users The battery supplied with this product may contain perchlorate material Special handling may apply For more information go to the following Web site D Oo St CH o bg 3 v o www dtsc ca gov hazardouswaste perchlorate 154 Technical information EU battery directive English Francais Cesky Espanol Italiano Dansk Eesti Nederlands Suomi 5 z gt E lt lt m Latviski Magyar Lietuviskai Portugu s Polski Sloven ina Svenska Sloven ina Bbnrapckn Rom European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product Any attempt to service or replace this battery should be performed by a qualified service technician Directive sur les batteries de l Union Europ enne Ce produit contient
40. 3 3 1995 A1 2001 A2 2005 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 RADIO EN 300 328 V1 7 1 2006 HEALTH EN62311 2008 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC and European Council Recommendation 1999 519 EC on the limitation of Electromagnetic fields to the general public and carries the CE Marking accordingly Additional Information 1 This product is assigned a Regulatory model number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers San Diego CA USA 09 January 2009 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 B blingen Germany www hp com go certificates US Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 c o Ei E O q c Oo o Lr Regulatory wireless statements This section contai
41. AUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator might be inaccurate or unavailable Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having replacement ink cartridges available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Replace the cartridges on page 75 Cause The indicated ink cartridges did not have enough ink to print properly Ink cartridge problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the ink cartridges correctly e Solution 2 Close the print carriage latch e Solution 3 Clean the electrical contacts e Solution 4 Replace the ink cartridge e Solution 5 Contact HP support 112 Solve a problem Solution 1 Install the ink cartridges correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make
42. Bluetooth wireless connection on page 70 e Connect the HP Photosmart to other Bluetooth devices using a Bluetooth wireless connection on page 72 Connect the HP Photosmart to a computer using a Bluetooth wireless connection A Bluetooth connection provides a quick and easy way to print images from a Bluetooth enabled computer without using a cable With a Bluetooth connection you can access many of the same printing features as with a USB connection For example you can check the printer status as well as the estimated amount of ink remaining in your ink cartridges Ef NOTE The only software functionality available with a Bluetooth connection is printing Scanning and software based copying cannot be done over a Bluetooth connection You must have Windows Vista or Windows XP and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect 70 Network setup the HP Photosmart It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer but you use only one of them to connect the product Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer then your computer has the Microsoft Bluetooth Protocol Stack The Microsoft stack allows you to install an external Bluetooth adapter automatically If your Bluetooth adapter supports the Microsoft stack but it does not install automatically then you d
43. Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Select project type Q Touch Create Q Touch right arrow to scroll to Passport Photos Q Touch Passport Photos Q Touch a small paper size 34 Print 2 d Select photo Q Touch left or right arrow to scroll through photos Q Touch photo to select it Q Touch up arrow to increase number of copies e Print photo Q Touch Done to preview print job Q Touch Print View the animation for this topic Related topics Print a Web page You can print a Web page from the Web browser your computer on the HP Photosmart If you use Internet Explorer 6 0 or higher or Firefox 2 0 or higher you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it Recommended papers for photo printing on page 11 Edit photos before printing on page 38 Stop the current job on page 145 To print a Web page 1 2 Make sure you have paper loaded in the main input tray On the File menu in your Web browser click Print The Print dialog box appears Make sure the product is the selected p
44. E The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze c o Ew E Bn O q D c Oo o Lr Regulatory wireless statements 161 Chapter 14 Notice to users in Taiwan dE 88 Ls NI EERE HEINA B T tk ERR EES IES AT SRR SYR E EE MARRS it SE RAE Bp Ud eK 1 amp 2 38 88 55 SE ZCEARSEHERMAERTESLEE CRRATBRAR BU GH xe dis S RCTHBISZS SRE HAS A EECETEIRNUOEIFAEUZ REDE KSA SR EE REIR SE S BiB TR NER BSA SRD Sixt 2 TB D O gt CH o Im 3 D o
45. Errors 139 o E lt t e xe Lo o D Chapter 12 6 If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e Ifthe message has gone away stop troubleshooting here The error has been resolved e If the message has not gone away proceed to the next step e If none ofthe ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge Z CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 140 Solve a problem 11 Reinstall the ink cartridge It should now snap down into place S 2 O ES e 0 gt O o 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again For more information see Replace the cartridges on page 75 Cause One or more of the ink cartridges were not installed
46. HP Photosmart Premium C309 series Contents 10 11 12 HP Photosmart Premium C309 series Hein 3 Get to know the HP Photosmart PMET D I MT NU cet ee se assassins onion ween ese sans eee E 6 Control panel TEAUT CS PET 8 HON TO a E 9 Print PIN documen S ciiai a e orietan eniinn 21 EMINEM OU E 22 Print a creative DFOlSC cin I P 31 Bill SR Le ur w RT 35 Print forms and templates Quick Formel 35 Scan Scan toa COI D Ms ERE E ETE 41 Scan to a memory card or USB storage device enne enn 42 Copy Copy text or mixed documents 47 Kop eler ns ase eee eee ee ee eee ee ee 53 Save photos Save photos to your Computer 55 Back up photos to a USB storage device cece eeccceecceeeeeeceeeecaeeeseeececeeeeseecesauseeseeeeseeeesaness 56 Save photos to SHapliSlI E 57 Share photos using Gnapieh 58 Network setup Add the HP Photosmart to a netiwork nene nnne nnne nnns 61 Set up a Bluetooth Connechon cc cccccceccceceececeeeeeeeececeeeeeceeceseaeceseueeesaeeeesuaeeeseeeeeseeeesseesenes 69 Maintain the HP Photosmart Check the estimated ink evels 73 Order ink SUP DINGS RETE T m T ZA Replace the CAMS EEN 75 Cartridge warranty Information 77 Print and evaluate a print quality report 77 Solve a problem AP SUDDO REED ET 81 Setup THOU SS FOOTING MARTE E 83 mun giele lee d Le MENTRE TTE 89 Memory card TOUDIOSNOOUING DEE 93 SEELEN 96 du
47. If this did not solve the issue try the next solution Solution 3 Clean the ink cartridge contacts Solution Clean the cartridge electrical contacts To clean the electrical contacts 1 Make sure the product is turned on 2 Open the cartridge access door by lifting the blue access handles on the side of the product until the door locks into place The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding Errors 141 Chapter 12 3 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot o lt D Di kel oO D 4 Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge Ink window 2 Electrical contacts 5 Wipe the contacts with a dry swab or lint free cloth 6 On the inside of the product locate the contacts in the printhead The contacts look like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge 7 Use a dry swab or lint free cloth to wipe the contacts 142 Solve a problem 8 Reinstall the ink cartridge 9 Close the ink cartridge door and check if the error message has gone away 10
48. If you are prompted to select a Bluetooth profile select HCRP If your computer has Bluetooth built in just make sure the computer is started On the Windows taskbar click Start and then click Printers and Faxes or click Control Panel and then Printers Click Add a printer Click Next and then select A Bluetooth Printer Follow the onscreen instructions to finish the installation Print as you would to any printer Set up a Bluetooth connection 71 a Ed Ei o x t O gt hd o Z D Lem a O im Ce o e E o Chapter 10 To install and print using the Widcomm stack 1 Make sure that you have installed the HP Photosmart software on the computer Ef NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP Photosmart install the USB connection first For more information see the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen 2 Click the My Bluetooth Places icon on the desktop or in the taskbar Click View devices in range 4 Once the available printers are
49. MC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card and FAT 12 FAT 16 FAT 32 HFS 3 Front USB port Pictbridge For digital cameras and removable drives 3 Select project type a Touch Save b Touch Snapfish 4 Login to Snapfish and upload photos a Enter log in details using keypad and touch OK b Touch Done 5 Share photos with Snapfish a Touch Share b Touch From Snapfish Address Book c Touch Done Selecting after selecting two addresses d Touch Send e Touch OK 6 View the animation for this topic 58 Save photos Related topics Stop the current job on page 145 o0 O Ld le E o 2 o Share photos using Snapfish 59 Chapter 9 o Di lt D Kj gt Oo ob oO o 60 Save photos 10 Network setup e Add the HP Photosmart to a network e Setup a Bluetooth connection Add the HP Photosmart to a network e Wired Ethernet network on page 61 e WiFi Protected Setup WPS on page 62 e Wireless with a router infrastructure network on page 64 e Wireless without a router ad hoc connection on page 65 Wired Ethernet network Before you connect the HP Photosmart to a network make sure you have all of the required materials LI A functional Ethernet network that
50. Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The Bluetooth trademarks are owned by its proprietor and used by Hewlett Packard Company under license Cartridge chip information The HP cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their product HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partner
51. Network Connection icon and then click Properties Click the Wireless Networks tab Select the Use Windows to configure my wireless network settings check box Click Add and then do the following a In Network name SSID box type in a unique network name of your choice omm m Ef NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b Ifthere is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e In the Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f Inthe Confirm network key box type the same WEP key you typed in the previous step EZ NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the product the wireless connection will fail g
52. Remove all paper from the main input tray y e o Lj e f O o b Load paper Q Insert stack of paper into main input tray with short edge forward and print side down 16 Paper basics Q Slide stack of paper forward until it stops Q Slide paper width guide inward until it stops at edge of paper dl d Ke Te o Q A c Lower output tray Q Lower output tray and pull tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender EZ NOTE When you use legal size paper leave the paper catch closed Load media 17 Chapter 4 Load envelopes a Raise output tray Q Raise and hold output tray in open position LI Slide paper width guide outwards LY Remove all paper from the main input tray y e o Lj e f O o b Load envelopes Q Insert one or more envelopes into far right side of main input tray with envelope flaps on left and facing up 18 Paper basics Q Slide stack of envelopes forward until it stops Q Slide paper width guide inward against stack of envelopes until it stops 2 View the animation for this topic Related topics Information on paper on page 19 Information on paper The HP Photosmart is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP papers are designed for the best qu
53. Replace the cartridges on page 75 Cause One or more of the ink cartridges were not installed If this did not solve the issue try the next solution Errors 119 o lt Di kel oO D Chapter 12 120 Solution 2 Make sure the ink cartridges are installed correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product ET NOTE Wait until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color 4 Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place Solve a problem 9 If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e Ifthe message has gone away stop troubleshooting here The error has been resolved e If the message
54. Solution 1 Reinstall the printhead and cartridges e Solution 2 Contact HP support Errors 127 Chapter 12 Solution 1 Reinstall the printhead and cartridges Solution Check to make sure the printhead and the cartridges are installed To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door o 2 lt m oO Lo o a D 3 3 Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up 128 Solve a problem 5 Remove the printhead by lifting it straight up eg Sy AD 7 si S 2 O i a Wal 0 gt O o 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts esch Plastic ramps on the sides of the nozzles N Edge between nozzles and contacts OO Electrical contacts Z CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger Errors 129 Chapter 12 To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth o e lt D Di kel Se Oo z OD b
55. Web page on page 35 Print forms and templates Quick Forms on page 35 A Related topics Load media on page 14 Recommended papers for photo printing on page 11 Recommended papers for printing on page 12 11 e Print documents Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Ef NOTE When printing a photo you must select options for the specific photo paper and photo enhancement Print 21 Chapter 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs Xx TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set
56. Write down the WEP key exactly as you typed it including uppercase and lowercase letters Network setup h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window To connect to a wireless ad hoc network 1 2 On Home screen touch the right arrow to view more options Touch Setup A Touch Network Ef NOTE Ifthe menu option you want is not visible on the screen touch the up or down arrow to scroll through all the menu options Touch Wireless Setup Wizard This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last On the display look for the network name you created on your computer for example Mynetwork Touch the network name If you found your network name and selected it go on to step 7 If you do not see your network name in the list a Touch Enter a New Network Name SSID The visual keyboard appears b Enterthe SSID Touch the appropriate letters or numbers on the visual keyboard EZ NOTE You must enter the exact uppercase capital a
57. You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup Related topics Install the software for a network connection on page 68 Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network Before you install the software make sure you have connected the HP Photosmart to a network If the HP Photosmart has not been connected to a network follow the onscreen instructions during the software installation to connect the product to the network EZ NOTE If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE Installation time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer Lem a o im Ce o e E o 68 Network setup To install the Windows HP Photosmart Software on a networked computer 1 Quit all applications running on your computer 2 Insert the installation CD that came with the product into the CD ROM drive on your computer and
58. about ppi resolution see the scanner software e Color 48 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Specifications 149 sl D Oo gt EL Oo Oo im Q O 5 Chapter 14 Copy specifications e Digital image processing e Maximum number of copies varies by model e Copy speeds vary according to the complexity of the document and model e Maximum copy enlargement ranging from 200 400 depends on model e Maximum copy reduction ranging from 25 50 depends on model Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 37 Ink cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at w
59. ahko izvede le poobla eni tehnik EU s batteridirektiv Produkten inneh ller ett batteri som anv nds f r att uppr tth lla data i realtidsklockan och produktinst llningarna Batteriet ska r cka produktens hela livsl ngd Endast kvalificerade servicetekniker f r utf ra service p batteriet och byta ut det Qupextuea za Gorepun Ha Espone ckus coros To3v nponykr ceuep kxa 6atepna KOITO ce N3NON3BA 3a nonp kaHe Ha 4ENOCTTA Ha AQAHHMTE HA YACOBHNKG B peanHo Bpewe unn HACTpO KMTeE 3a DnponykKTO CbE3HOHEHO HO HW3Bb KH Npe3 yenna KWVBOT HO TIDOByKTO Cepsu3et nN 30MAHOTA HO arepusra rps sa DO ce U3BbPLUBA OT KeanngnynpaH TeXHMK Directiva Uniunii Europene referitoare la baterii Acest produs contine o baterie care este utilizat pentru a men ine integritatea datelor ceasului de timp real sau set rilor produsului si care este proiectat s functioneze pe ntreaga durat de viat a produsului Orice lucrare de service sau de nlocuire a acestei baterii trebuie efectuat de un tehnician de service calificat Environmental product stewardship program 155 Chapter 14 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region This section contains the following topics e Regulatory model identification number e FCC statement e VCCI Class B compliance statement for users in Japan e Notice to users in Japan about the power cord e Notice to users in Korea e Notice to user
60. align the printer o gt If line 11 on the diagnostic page shows a different value or aligning does not help clean the printhead Ef NOTE If cleaning the printhead does not solve this print quality issue contact HP support for service 3 Lookatthe large text above the alignment pattern The type should be sharp and clear Figure 11 4 Sample text area expected result ABCDEFG abcdefg e If the type is jagged align the printer and then print this diagnostic page again Figure 11 5 Sample text area jagged text ABCDEFG abcdeftg pes o O El e fs D D Em Qo Je E o E U Print and evaluate a print quality report 79 z b rr 3 D sls y 0 CS o rr O o 3 D KI Chapter 11 80 e If the text is uneven and ragged at one end clean the printhead and then print this diagnostic page again If this occurs right after a new cartridge is installed the automatic device servicing routines may solve the problem in a day or so Figure 11 6 Sample text area uneven ink distribution i ABCDEFG abcdefg e If the text is smeared check if the paper is curled clean the printhead and then print this diagnostic page again Figure 11 7 Sample text area streaks or smears HABCDEFG abcdefg Look at the alignment pattern above the color bars The lines should be straight and sharp Figure 11 8 Alignment pattern expected result If the lines are jagged align
61. ality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do notleave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Information on paper 19 dl d re i Q oO Chapter 4 e Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e For best results do not allow printed photos to stack up in the output tray e Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity 0 CH o en e f O o 20 Paper basics On H wi Print documents on page 21 Print photos on page 22 Print a creative project on page 31 XE am Print a
62. an documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents 12 Paper basics HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok lo
63. and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid e Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution Scan troubleshooting 97 o 2 lt D v xe en o a D Chapter 12 Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software ET NOTE If you are using HP Photosmart Premier the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk
64. and select Install More Software then choose the OCR option Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible Copy troubleshooting Use this section to solve these copy problems e Fit to Page is not working as expected Fit to Page is not working as expected 98 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan enlarge and then print a copy e Solution 2 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model For example 20096 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 20096 might not enlarge it enough for it to fit a full size page If you wantto make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Ef NOTE Do not use the product to copy onto envelopes o
65. ard all the way forward E 2 2 o um o e o 2 o o Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause There were two or more memory cards inserted into the product at the same time Errors 107 o 2 lt D v xe en o a D Chapter 12 Card is inserted incorrectly Solution Turn the memory card s
66. are applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application E x re o um o e o is o o Cause The settings were not set correctly Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error Contact HP support for service Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Memory card troubleshooting Use this section to solve these memory card problems e The product does not read the memory card e The photos on the memory card do not transfer to my computer e Photos in a connected digital camera with PictBridge do not print Memory card troubles
67. b Insert memory device 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Select photo Q Touch View amp Print LI Select photo source Print photos 25 Chapter 5 26 Print Touch left or right arrow to scroll through photos Touch photo you want to print Touch photo to select it Touch up arrow to increase number of copies Change page layout Touch Print to preview print job Touch Options to change print settings Touch Layout Touch 8 5 x 11 Touch Back Print photo Q Touch Print OOOD OuUovodDO Print multiple photos on full size paper a Load paper LI Load full size paper in the main input tray b Insert memory device HE 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Sec
68. d copy jobs dl d re i e Q eh This section contains the following topics e Recommended papers for photo printing on page 11 e Recommended papers for printing on page 12 e Load media on page 14 e Information on paper on page 19 Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free HP Photo Value Pack
69. d ink levels of all cartridges installed To check the ink levels from the HP Photosmart Software A In the HP Solution Center click the Estimated Ink Levels icon ET NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button Related topics Order ink supplies on page 74 Order ink supplies To learn which HP supplies work with your product order supplies online or create a printable shopping list open HP Solution Center and select the online shopping feature Cartridge information and links to online shopping also appear on ink alert messages In addition you can find cartridge information and order online by visiting www hp com buy supplies NOTE Ordering cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing cartridges z b rr 3 D sls E X o rr O o 3 D KI 14 Maintain the HP Photosmart Replace the cartridges To replace the cartridges 1 Check that power is on 2 Remove cartridge a Open the cartridge access door by lifting from the front right of the product until the door locks into place Wait for print carriage to move to center of the product b Press tab on cartridge then remove it from slot 3 Insert new cartridge a Remov
70. dges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels on page 73 Cause The ink cartridges might have insufficient ink Check paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Use the correct paper type e Load media correctly Use the correct paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Make sure only one type of paper is loaded at a time Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Cause The paper type was incorrect or more than one type of paper was loaded Load media correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load media on page 14 Cause The paper guides were not positioned correctly 90 Solve a problem
71. discovered double click the name of HP Photosmart to finish the installation 5 Print as you would to any printer B Connect the HP Photosmart to other Bluetooth devices using a Bluetooth wireless connection L You can print photos from any device with Bluetooth wireless technology If you have a PDA or a mobile phone with Bluetooth wireless technology you can connect to the HP Photosmart and send photos to the product wirelessly You can also print from other devices with Bluetooth wireless technology such as digital cameras and laptops To connect to and print from other Bluetooth devices 1 Make sure that you have installed the necessary software on the Bluetooth device 2 Have the HP Photosmart search for available Bluetooth devices Ef NOTE Itis required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth menu 3 Select your device from the list of available Bluetooth devices ET NOTE Some mobile phones need to be paired with the HP Photosmart before you can print The default passkey for pairing with the HP Photosmart is 0000 4 Send the print job from the Bluetooth device to the product See the documentation for your Bluetooth device for specific instructions on starting a print job Network setup 11 Maintain the HP Photosmart e Check the estimated ink levels e Order ink supplies e Replace the cartridges e Cartridge warranty information e Print and evaluate a prin
72. drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The product software was not installed If this did not solve the issue try the next solution Solution 2 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on de de E J For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Memory card troubleshooting 95 Chapter 12 Cause The product was not properly connected to the computer Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until th
73. e cartridge from packaging E i o O di e d D D Em Qo Je E in E is Replace the cartridges 75 Chapter 11 b Twist orange cap to snap it off A forceful twist may be required to remove the cap c Match color icons then slide cartridge into slot until it clicks into place 4 Load paper A Load letter A4 or legal unused plain white paper into the main input tray 5 Align cartridges 6 View the animation for this topic z b rr 3 D sls E CS o rr O o 3 D KI 76 Maintain the HP Photosmart Related topics Order ink supplies on page 74 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product Print and evaluate a print quality report Print quality issues can occur for a variety of reasons You might be using the wrong software settings or printing a poor quality source file or there might be a proble
74. e files to your computer try printing those files by using the product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the product software Cause No photos were found on the memory card File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software only recognizes JPG and TIF images File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera 104 Solve a problem Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card If this does not work retake the photo
75. e issue is resolved e Solution 1 Set the camera to PictBridge mode e Solution 2 Save the photos in a supported file format e Solution 3 Select photos on the camera for printing o 2 lt D D oO en o a D Solution 1 Set the camera to PictBridge mode Solution If the camera supports PictBridge make sure the camera is set to PictBridge mode See the user guide that came with the camera for instructions on how to do this Cause The digital camera was not in PictBridge mode If this did not solve the issue try the next solution Solution 2 Save the photos in a supported file format Solution Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports Exif JPEG JPEG and DPOF Cause The images were not in a supported format If this did not solve the issue try the next solution Solution 3 Select photos on the camera for printing Solution Before you connect the digital camera to the front USB port on the product select some photos on the camera for printing Ef NOTE Some digital cameras do not allow you to select photos until after you have established a PictBridge connection If this is the case connect your digital camera to the front USB port turn on the camera and change it to PictBridge mode and then use the camera to select the photos you want to print Cause You did not select any photos on the camera for printing Scan troubles
76. e of the page The bars should be solid have sharp edges and extend with uniform color all the way across the page Figure 11 1 Color bars expected result e 90 hE e ie amp Q Qa Q Black cartridge Cyan cartridge Magenta cartridge Yellow cartridge Photo Black cartridge OP c5 Ny gt If any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to the following steps Figure 11 2 Color bars irregularly streaked or faded bar top bar 78 Maintain the HP Photosmart z b rr 3 D sls y 0 CS o rr O o 3 D KI Figure 11 3 Color bars color mixing yellow bar contains magenta streaks o Check the estimated ink levels in the cartridges o Check if the cartridge corresponding to the streaked bar has the orange tab removed Reinstall the cartridge and make sure all of the cartridges are properly installed Clean the printhead and then print this diagnostic page again If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar o o o Ef NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service e If any of the color bars show regular white streaks refer to the following steps o If line 11 on the diagnostic page reads PHA TTOE 0
77. ected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Set the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings Make changes to the print settings and click OK Edit photos before printing 1 38 Print Do one of the following Rotate photo a Select photo Q Touch View amp Print LI Select photo source Q Touch left or right arrow to scroll through photos Q Touch photo to select it b Edit photo Q Touch Edit Q Touch Rotate Q Touch Done Crop photo a Select photo Q Touch View amp Print Q Select photo source Q Touch left or right arrow to scroll through photos Q Touch photo to select it b Edit photo Q Touch Edit Q Touch Crop LY T
78. ection contains the following topics e What you need for a Bluetooth connection on page 69 e Connect the HP Photosmart to a computer using a Bluetooth wireless connection on page 70 e Connect the HP Photosmart to other Bluetooth devices using a Bluetooth wireless connection on page 72 Q ER du E Bn O gt w ll Ou Z What you need for a Bluetooth connection To connect the HP Photosmart with a Bluetooth connection you will need the following Q A Bluetooth compatible HCRP or SPP profile capable device such as a PDA camera phone or computer Set up a Bluetooth connection 69 rr O im x o e E o Chapter 10 Some Bluetooth products exchange device addresses when they communicate with each other so you might also need to find out the device address of the HP Photosmart in order to establish a connection To find out the device address of the product 1 On the Home Screen touch the right arrow to view more options 2 Touch Setup y 3 Touch Bluetooth Ef NOTE Itis required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth menu 4 Touch Device Address The Device Address appears which is read only 5 Make a note of the device address You might need it later For information on printing to the HP Photosmart from Bluetooth devices using a Bluetooth connection see e Connect the HP Photosmart to a computer using a
79. em que adquiriu o produto Portugu s Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie Dal ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili c o Ke Bn fe q c c X Oo o Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in re odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali
80. es for cover page Q Touch up arrow to increase number of album pages e Print photo Q Touch Done to preview print job Q Touch Print Print panoramic photos a Load paper Q Load 10 x 30 cm 4 x 12 inch panorama paper in the main input tray b Insert memory device 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Select project type Q Touch Create Q Touch right arrow to scroll to Panorama Prints 32 Print d d Touch Panorama Prints Select source d Select photo d d d Touch left or right arrow to scroll through photos Touch photo to select it Touch up arrow to increase number of copies e Print photo d d Touch Done to preview print job Touch Print Print wallet photos a Load paper LI b Insert memory device Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray Hi Memory Stick Memory Stick Pro Memory
81. f the following 1 sided copy a Load paper Q Load full size paper in the main input tray b Load original Q Liftlid on product Copy 47 Chapter 7 Q Load original print side down on right front corner of glass LI Close lid c Select Copy Q Touch Copy on Home screen The Copy menu appears Q Touch up arrow to increase number of copies d Start copy LY Touch Black Copy or Color Copy 48 Copy 2 sided copy a Load paper LI Load full size paper in the main input tray b Load original Q Liftlid on product LJ Close lid Copy text or mixed documents Chapter 7 c Select Copy Q Touch Copy on Home screen The Copy menu appears Q Touch Settings The Copy Settings menu appears LI Scroll down to select 2 Sided Copy Q Touch On The Copy menu appears Q Touch up arrow to increase number of copies d Start copy Q Touch Black Copy or Color Copy Q Load second page on the glass and touch OK 2 View the animation for this topic Related topics e Change the copy settings on page 50 e Preview a copy before printing on page 52 e Stop the current job on page 145 Change the copy settings To set the number of copies from the control panel 1 Touch Copy on the Home screen The Copy menu appears 2 Touch up arrow button to increase number of copies To set the paper size from the control panel 1 Touch Copy on the Home screen The Copy menu appears 2 Touch Settings
82. follow the onscreen instructions Ef NOTE Ifthe HP Photosmart is not connected to a network run the Wireless Setup Wizard from the Network menu on the HP Photosmart If during software installation the software cannot find the product on the network or you were unable to successfully run the Wireless Setup Wizard you will be prompted to temporarily connect the product to the computer using the USB setup cable to install the HP Photosmart on your network Do not connect the USB setup cable to the computer until prompted 3 Ifa dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select an appropriate option and then click Next The Searching screen appears as the Setup program searches for the product on the network 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the product you want to connect 6 Follow the prompts to install the software When you have finished installing the software the product is ready for use 7 To test your network connection go to your computer and print a self test report to the product Set up a Bluetooth connection The HP Photosmart comes with built in Bluetooth Wireless Technology that allows Bluetooth devices to print to the HP Photosmart This s
83. for this topic Related topics Stop the current job on page 145 Save photos 55 Chapter 9 Back up photos to a USB storage device To back up photos 1 Insert memory device a Insert a memory card into appropriate slot on product 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card and FAT 12 FAT 16 FAT 32 HFS 3 Front USB port Pictbridge For digital cameras and removable drives o Di lt D Kj cm Oo ob O o b When photo light stops flashing connect a storage device to the front USB port 2 Save photos A Touch OK when prompted to back up card 3 Remove memory device 4 View the animation for this topic Related topics Stop the current job on page 145 56 Save photos Save photos to Snapfish To save photos to Snapfish 1 Setup Internet connection A Make sure that the HP Photosmart is connected to a network that has Internet access 2 Insert memory device A Insert a memory card into appropriate slot on product Ms puo o SDXD o0 O m e
84. from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the paper tray 2 Inthe HP Solution Center click Settings Errors 137 Chapter 12 3 In the Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab Click Clean the printhead 6 Follow the prompts until you are satisfied with the quality of the output and then click Done There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support Si o E lt t e xe en o D Cause The product was turned off improperly Ink cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until
85. ges Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality Information about ink levels will not be available A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time EZ NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see Replace the cartridges on page 75 Cause The original HP ink in the indicated ink cartridges was depleted Previously used genuine HP cartridge Solution Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality To clean the printhead from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Inthe HP Solution Center click Settings 126 Solve a problem 3 Inthe Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print P
86. go are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page EZ NOTE At this time some portions of the HP Web site are available in English only Recommended papers for printing 13 dl d re i Q eh Chapter 4 Load media 1 Do one of the following Load 10 x 15 cm 4 x 6 inch paper a Raise photo tray lid Q Raise photo tray lid and slide paper width guide outwards y e o Lj e f O o b Load paper Q Insert stack of photo paper into photo tray with short edge forward and print side down 14 Paper basics Q Slide stack of paper forward until it stops NOTE Ifthe photo paper you are using has perforated tabs load photo paper so that tabs are closest to you Q Slide paper width guide inward until it stops at edge of paper dl d Ke Te o Q A Load media 15 Chapter 4 Load A4 or 8 5 x 11 inch paper a Raise output tray Q Raise and hold output tray in open position LI Slide paper width guide outwards LY
87. gy Save Mode When you turn off the HP Photosmart it goes into Energy Save mode by default This makes the product more energy efficient but also means it can take longer than expected to turn the product on Additionally when turned off in Energy Save mode the HP Photosmart might not be able to complete some automated maintenance tasks If you routinely see messages on the display about a real time clock failure or if you want to reduce the start up time you can turn off the Energy Save mode c Oo Ei E O W D c Oo o Lr EZ NOTE This feature is on by default Environmental product stewardship program 151 Chapter 14 To turn energy saving mode on or off 1 On the Home screen touch the right arrow to view more options 2 Touch Setup CEA e 3 Touch Preferences Touch the down arrow to scroll through the options and then touch Energy Save Mode 5 Touch On or Off Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar D Oo gt Oo oO Im Q O 3 152 Technical information Disposal of waste equipment by users in private households in the European Union Dis
88. h photo you want to print 28 Print Q Touch photo to select it Q Touch up arrow to increase number of copies e Print photo Q Touch Print to preview print job Q Touch Print Print single photo on full size paper a Setup Internet connection L Make sure that the HP Photosmart is connected to a network that has Internet access b Load paper LI Load full size paper in the main input tray c Login to Snapfish Q Touch Snapfish on the Home screen Q Enter login details using keypad and touch OK d Select photo LY Touch View amp Print OY Select album Q Touch photo you want to print Q Q Touch photo to select it Touch up arrow to increase number of copies e Change page layout Touch Print to preview print job Touch Options to change print settings Touch Layout Touch 8 5 x 11 Touch Back f Print photo Q Touch Print OuUovodvo Print photos 29 Chapter 5 30 Print multiple photos on full size paper a Set up Internet connection Q Make sure that the HP Photosmart is connected to a network that has Internet access Load paper LI Load full size paper in the main input tray Log in to Snapfish Q Touch Snapfish on the Home screen Q Enter login details using keypad and touch OK Select photo Touch View amp Print Select album Touch photo you want to print Touch photo to select it Touch up arrow to increase number of copies Change page layout
89. he next solution Solution 2 Make sure paper is loaded correctly in the photo tray Solution Make sure you have paper loaded correctly in the photo tray For more information see Load media on page 14 Cause The paper was not feeding properly because it was loaded incorrectly If this did not solve the issue try the next solution Solution 3 Remove excess paper from the photo tray Solution Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was too much paper loaded in the photo tray If this did not solve the issue try the next solution Solution 4 Make sure the sheets of paper are not stuck together Solution Remove the paper from the photo tray and shuffle the paper so it does not stick together Reload the paper into the photo tray and try printing again Cause Two or more pieces of paper were stuck together 100 Solve a problem If this did not solve the issue try the next solution Solution 5 Make sure the photo paper is not curled Solution f the photo paper is curled place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat If the problem persists use photo paper that is not curled Cause The photo paper was curled If this did not solve the issue try the next solution x 2 O um c o cz o o Solution
90. hooting Use this section to solve these scan problems e Scanned image is incorrectly cropped e Scanned image shows dotted lines instead of text 96 Solve a problem e Text format is incorrect e Text is incorrect or missing Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures x 2 o um o c o O o Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause f you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout
91. hooting 93 o 2 lt e xe en o a D Chapter 12 The product does not read the memory card 94 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert the memory card properly e Solution 2 Remove the additional memory card e Solution 3 Reformat the memory card in your digital camera Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause You had inserted more than one memory ca
92. i a 0 gt O o Cause The printhead or ink cartridges were not installed or incorrectly installed If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem installing the printhead or ink cartridges Non HP cartridge Solution Follow the prompts on the display to continue or replace the indicated ink cartridges A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Errors 125 Chapter 12 EZ NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see Replace the cartridges on page 75 Cause The product detected non HP ink o E lt t e VG en o D Original HP ink depleted Solution Follow the prompts on the display to continue or replace the indicated ink cartrid
93. ies regions When the country region you want to use appears touch that country region 6 When prompted touch Yes to confirm your selection Cause You might have selected the incorrect country region when setting up the product The country region you select determines the paper sizes shown on the display The display shows the wrong language Solution Change the language setting To set your language 1 On the Home Screen touch the right arrow to view more options 2 Touch Setup e 3 Touch Preferences Touch Set Language 5 Touch the down arrow to scroll through the languages When the language you want to use appears touch that language 6 When prompted touch Yes to confirm your selection gt Cause You might have selected the incorrect language when setting up the product Setup troubleshooting 87 o 9 lt e oO en o E D Chapter 12 The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart Premium C309 series and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software 88 If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then
94. ining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Contact HP support Solution 1 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution 110 Solve a problem Solution 2 Contact HP support Solution Write down the error code provided in the message and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Incompatible ink cartridges x re O um o e o o o Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check to see if the ink cartridges are compatible e Solution 2 Contact HP support Solution 1 Check to see if the ink cartridges are compatible Solution Check to make sure you are using the correct ink cartridges for your product For a list of compatible ink cartridges see the printed documentation that came with the product If you are using ink cartridges that are not compatible with the product
95. is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Solve a problem 81 Chapter 12 Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information e Product name HP Photosmart Premium C309 series e Model number located near the cartridge access area D Model invent o 2 lt e xe en o D e Serial number located on the back or bottom of the product e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before o Can you re create it e Did you add any new hardware or software to your computer at about the time that this situation began e Did anything else occur prior to this situation such as a thunderstorm product was moved etc For the list of support phone numbers visit www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about Support options Additional warranty options Extended service plans are available for the HP Photosmar
96. ksploatavimo laik Bet kokius ios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas Dyrektywa Unii Europejskiej w sprawie baterii i akumulator w Produkt zawiera bateri wykorzystywang do zachowania integralno ci danych zegara czasu rzeczywistego lub ustawie produktu kt ra podtrzymuje dzia anie produktu Przegl d lub wymiana baterii powinny by wykonywane wy cznie przez uprawnionego technika serwisu Diretiva sobre baterias da Uni o Europ ia Este produto cont m uma bateria que usada para manter a integridade dos dados do rel gio em tempo real ou das configura es do produto e projetada para ter a mesma dura o que este Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um t cnico qualificado c O E Wil t O t S 9 c de O Qo Smernica Eur pskej nie pre zaobch dzanie s bat riami Tento v robok obsahuje bat riu ktor sl i na uchovanie spr vnych dajov hod n re lneho asu alebo nastaven v robku Bat ria je skon truovan tak aby vydr ala cel ivotnos v robku Ak ko vek pokus o opravu alebo v menu bat rie by mal vykona kvalifikovan servisn technik Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija ki zagotavlja natan nost podatkov ure v realnem asu ali nastavitev izdelka v celotni ivljenjski dobi izdelka Kakr no koli popravilo ali zamenjavo te baterije l
97. l Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Start scan Q Touch Scan on Home screen The Scan To menu appears LY Touch Memory Card Scan to a memory card or USB storage device 43 Chapter 6 Save a scan to USB drive a Load original Q Liftlid on product 44 Scan LI Close lid b Insert memory device 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Start scan LY Touch Scan on Home screen The Scan To menu appears Q Touch USB Drive 2 View the animation for this topic Related topics Stop the current job on page 145 Scan to a memory card or USB storage device 45 Chapter 6 46 Scan 7 Copy e Copy text or mixed documents on page 47 e Co hotos reprint on page 53 Copy text or mixed documents 1 Doone o
98. l the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The HP Photosmart Software was not installed o 2 lt D v xe en o a D If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth 102 Solve a problem connection make sure that the respective connections are active and the product is turned on S 2 O ES e Wal 0 gt O o 4 N j TA o ae kl For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not
99. lastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts Plastic ramps on the sides of the nozzles N Edge between nozzles and contacts Electrical contacts OO Z CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger 134 Solve a problem To clean the printhead a b C d Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth v re O i Si e o o o Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts H Use a fresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step Errors 135 Chapter 12 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean un
100. longer lasting documents 0 CH o en e f O o HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free HP Brochure Paper or HP Superior Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper or HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial th
101. m with the printing system in the HP Photosmart If you are unhappy with the quality of your prints you can print a print quality report to help you determine if the printing system is working properly To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray On the Home screen touch the right arrow to view more options Touch Setup Touch Tools Touch Print Quality Report The product prints a print quality report that you can use to diagnose print quality issues ST mm ZS ul E o0 O mI e fs ou Ou m m eb Je ES ul ul Print and evaluate a print quality report Zr Chapter 11 To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink EN TE hee TI NENN EZ NOTE Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Lookatthe color bars in the middl
102. maintenance functions 12 Quick Forms Prints a variety of blank forms such as school paper music paper mazes and checklists Quick Forms may be available on the main Home screen depending on your country region Get to know the HP Photosmart A How dol This section contains links to commonly performed tasks such as printing photos scanning and making copies e Print photos from a memory card or USB e A Scan to a computer on page 41 Storage device on page 24 e Scan to a memory card or USB storage e Print a creative project on page 31 device on page 42 e Save photos on page 55 e Copy text or mixed documents e Load media on page 14 ddp is is 47 e Replace the cartridges on page 75 e Reprint photos on page 53 Es o o gt T How do 9 Chapter 3 I SG z 2 SG ES 10 How do I 4 Paper basics You can load many different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes By default the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print an
103. memory card 93 print 89 scan 96 U uninstall software 88 W warranty 82 WEP key setup 66 wireless router 61
104. mest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o ier ci Latviski Europos Sqjungos vartotoj ir priva i nam ki atliekamos jrangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali biti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei atliekama jranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad jranga yra perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie tai kur galite i mesti atliekamq perdirbti skirt jrangq kreipkit s atitinkam vietos tarnyb namy kio atlieky i ve imo tarnybq arba j parduotuv kurioje pirkote produkt Lietuvi kai Utylizacja
105. n The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate print quality setting for your project 8 Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you selected oun Use printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list ET NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks e General Everyday Printing Print documents quickly e Photo P
106. nbrug finder sted p en made der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug kan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produktet Dansk Afvoer van afgedankte apparan door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte e en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over a u uw af eo ankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschatt Nederlands Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning
107. nd lowercase small letters Otherwise the wireless connection will fail Q E du E Bn fe gt Ou Z c When you have finished entering the new SSID touch Done on the visual keyboard and then touch OK XX TIP Ifthe product is unable to discover the network based on the network name you entered you will see the following prompts You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network Add the HP Photosmart to a network 67 Chapter 10 d Touch Ad Hoc e Touch Yes my network uses WEP encryption The visual keyboard displays If you do not want to use WEP encryption touch No my network does not use encryption Go to step 7 7 f prompted enter your WEP key as follows Otherwise go to step 8 a Touch the appropriate letters or numbers on the visual keyboard EZ NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WEP key touch Done on the visual keyboard 8 Touch OK again to confirm The product will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correct the WEP key and then try again 9 When the product connects successfully to the network go to your computer to install the software NOTE
108. ne are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray For information on using the maximum dpi mode see Print using the maximum dpi on page 36 e Make sure the margin settings for the document do not exceed the printable area of the product To select a print speed or quality Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 5 om m 92 Solve a problem 6 In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project EZ NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution To check your margin settings 1 Preview your print job before sending it to the product In most softw
109. ng solutions if there are no light indications no noise and no movement from the product when you turn it on e Solution 1 Check the power cord e Solution 2 Reset the product e Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service Setup troubleshooting 83 Chapter 12 Solution 1 Check the power cord Solution e Make sure you are using the power cord that came with the product e Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip o 2 lt D D oO i o a D Ley i e Power connection N Power cord and adapter Power outlet C2 e If you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e f you plugged the product into a switched outlet make sure the outlet is switched on If itis switched on but still does not work then there might be a problem with the power outlet Cause There was a problem with the power cord or the power supply If this did not solve the issue try the next solution Solution 2 Reset the pr
110. ng the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly e Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Errors 105 Chapter 12 o 9 lt e o en o D Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Close some applications
111. ngs information To determine the ENERGY STAR qualification status for this product see Power consumption on page 152 e Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Set the Ener
112. ns the following regulatory information pertaining to wireless products Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e European Union regulatory notice e Notice to users in Taiwan Regulatory wireless statements 159 Chapter 14 Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio AN frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise
113. ntenimiento cualificado Sm rnice Evropsk unie pro nakl d n s bateriemi Tento v robek obsahuje baterii kter slou k uchov n spr vn ch dat hodin re ln ho asu nebo nastaven v robku Baterie je navr ena tak aby vydr ela celou ivotnost v robku Jak koliv pokus o opravu nebo v m nu baterie by m l prov st kvalifikovan servisn technik EU s batteridirektiv Produktet indeholder et batteri som bruges til at vedligeholde dataintegriteten for realtidsur eller produktindstillinger og er beregnet til at holde i hele produktets levetid Service p batteriet eller udskiftning b r foretages af en uddannet servicetekniker Richtlijn batterijen voor de Europese Unie Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen Bovendien is deze ontworpen om gedurende de levensduur van het product mee te gaan Het onderhoud of de vervanging van deze batterij moet door een gekwalificeerde onderhoudstechnicus worden uitgevoerd Euroopa Liidu aku direktiiv Toode sisaldab akut mida kasutatakse reaalaja kella andme htsuse v i toote s tete s ilitamiseks Aku on valmistatud kestma terve toote kasutusaja Akut tohib hooldada v i vahetada ainult kvalifitseeritud hooldustehnik Euroopan unionin paristodirektiivi T m laite sis lt pariston jota k ytet n reaaliaikaisen kellon tietojen ja laitteen asetusten s ilytt miseen Pariston on suunnitelt
114. o not have the Microsoft stack on your computer Check the documentation that came with the Bluetooth adapter to see if it supports the Microsoft stack Widcomm stack If you have an HP computer with Bluetooth built in or if you have installed an HP bt450 then your computer has the Widcomm stack If you have an HP computer and plug in an HP bt450 it will install automatically using the Widcomm stack To install and print using the Microsoft stack T t SS OM um Make sure that you have installed the product software on the computer Ef NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP Photosmart install the USB connection first For more information see the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen If you are using an external Bluetooth adapter for your computer make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer If you have Windows Vista or Windows XP with Service Pack 2 installed the Bluetooth drivers are installed automatically
115. o that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had inserted the memory card backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause You may have formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns
116. oduct Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution 84 Solve a problem Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E x 2 O t a o is o o Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product If this did not solve the issue try the next solution Solution 5 Contact HP support for se
117. on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had not fully inserted the memory card Paper messages The following is a list of paper related error messages Ink is drying Paper upside down Paper orientation error 108 Solve a problem Ink is drying Solution Two sided printing requires the printed sheets to be dry before printing on the back side Wait until the product pulls the printed sheet to print on the back side Cause Transparencies and some other media require a drying time that is longer than normal Paper upside down Solution Load paper in the input tray print side down 2 2 O um o c o is O o Cause Paper in the input tray was upside down Paper orientation error Solution Insert paper into the input tray with the short edge forward and the print side down Slide the paper forward until it stops Cause Paper in the input tray was in landscape orientation Power and connection messages The following is a list of power and connection related error messages e Improper shutdown Improper shutdown Solution Press the On button to turn the product on and off Cause The last time the product was used it was not turned off properly If the product is turned off b
118. on page 42 e Scan and reprint photos on page 53 Scan to a computer To scan to a computer 1 Load original a Liftlid on product c Close lid 2 Connect to computer Scan 41 Chapter 6 3 Start scan a Touch Scan on Home screen The Scan To menu appears b Touch Computer If product is network connected a list of available computers appears Select computer to which you want to transfer to start the scan c Select job shortcut you want to use 4 View the animation for this topic Related topics Stop the current job on page 145 Scan to a memory card or USB storage device 42 NOTE You can send the scanned image as a JPEG image to the memory card or Scan storage device that is currently inserted This enables you to use the photo print options to print borderless prints and album pages from the scanned image Do one of the following Save a scan to memory card a Load original Lift lid on product Q Load original print side down on right front corner of glass LI Close lid b Insert memory device e boo EE q 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digita
119. ouch Done Photo fix a Select photo Q Touch View amp Print Q Select photo source Q Touch left or right arrow to scroll through photos Q Touch photo to select it b Edit photo Q Touch Edit Q Touch down arrow to scroll to Photo Fix Q Touch Photo Fix Q Select desired option LY Touch Done Add frame a Select photo Q Touch View amp Print Q Select photo source Q Touch left or right arrow to scroll through photos Q Touch photo to select it b Edit photo LY Touch Edit LY Touch down arrow to scroll to Add Frame Q Touch Add Frame LI Select desired option LY Touch Done Edit photos before printing 39 Chapter 5 40 Adjust brightness a Select photo d d d d Touch View amp Print Select photo source Touch left or right arrow to scroll through photos Touch photo to select it b Edit photo LI OODD Touch Edit Touch down arrow to scroll to Brightness Touch Brightness Set brightness Touch Done Color effect a Select photo d d LI d Touch View amp Print Select photo source Touch left or right arrow to scroll through photos Touch photo to select it b Edit photo d d d d LI Touch Edit Touch down arrow to scroll to Color Effect Touch Color Effect Select desired option Touch Done 2 View the animation for this topic Print 6 Scan e Scan to a computer on page 41 e Scan to a memory card or USB storage device
120. per in the main input tray 3 Reprint photo a Touch Scan on Home screen The Scan To menu appears Touch Reprint Photo Touch OK Touch desired paper size Touch up arrow to increase number of copies e205 Reprint photos 53 Chapter 8 f Touch Print to preview print job g Touch Print 4 View the animation for this topic Related topics Stop the current job on page 145 A OD kel m kel F fe e O o 54 Reprint photos 9 Save photos e Save photos to your computer e Back up photos to a USB storage device e Save photos to Snapfish e Share photos using Snapfish Save photos to your computer To save photos 1 Insert memory device o O Ld le E Q o 2 b o 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives 2 Save photos a Touch Save b Touch Computer 3 Follow Prompts A Follow onscreen prompts on computer to save photos to computer 4 View the animation
121. posal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time o disposal wil help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product English Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de
122. properly connected to the computer File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found File not found Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged Errors 103 o 2 lt e o en o D Chapter 12 Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card e Solution 2 Print photos from the computer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred th
123. r of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Errors 99 Chapter 12 Photo tray problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load more paper in the photo tray e Solution 2 Make sure paper is loaded correctly in the photo tray e Solution 3 Remove excess paper from the photo tray e Solution 4 Make sure the sheets of paper are not stuck together e Solution 5 Make sure the photo paper is not curled e Solution 6 Load one sheet of paper at a time o 2 lt D e VG en o 2 D Solution 1 Load more paper in the photo tray Solution If the photo tray is empty or there are only a few sheets remaining load more paper in the photo tray If there is paper in the photo tray remove the paper tap the stack of paper against a flat surface and reload the paper into the photo tray Follow the prompts on the display or the computer screen to continue your print job Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was not enough paper in the photo tray If this did not solve the issue try t
124. r other papers it does not support For more information on recommended media see Recommended papers for printing on page 12 Solve a problem Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution Solution 2 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image Errors 2 re o um e o 2 o o This section contains the following categories of messages about your product Product messages File messages General user messages Paper messages Power and connection messages Ink cartridge and printhead messages Product messages The following is a list of product related error messages Firmware revision mismatch Memory is full Photo tray problem Photo tray cannot engage Photo tray cannot disengage Missing HP Photosmart Software Firmware revision mismatch Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware did not match the revision numbe
125. rd If this did not solve the issue try the next solution Solution 3 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera N CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted Solve a problem The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the product software e Solution 2 Check the connection from the product to your computer Solution 1 Install the product software Solution Install the product software that came with the product If it is installed restart your computer S 2 O i e Wal 0 E O o To install the product software 1 Insert the product CD ROM into your computer s CD ROM
126. recchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale amp stato acquistato il prodotto Italiano Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que al reciclaje proteja la salud y el medio ambiente Si desea informaci n adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos
127. replace the indicated ink cartridges with ink cartridges that are compatible A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install If it appears that you are using the correct ink cartridges proceed to the next solution For more information see e Order ink supplies on page 74 Replace the cartridges on page 75 Cause The indicated ink cartridges were not intended for use in this product as it was currently configured If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The ink cartridges were not intended for use in this product Errors 111 Chapter 12 Incompatible printhead Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The printhead was not intended for use in this product or it was damaged Ink alert Solution When you receive an Ink Alert message you do not need to replace the indicated ink cartridge However the amount of ink might be low enough to cause poor print quality Follow any prompts on the display to continue o 2 lt D v xe en o a D A C
128. rinter If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents Click Print or OK to print the Web page HIP To print Web pages correctly you might need to set your print orientation to Landscape Print forms and templates Quick Forms The HP Photosmart contains built in templates that enable you to print common forms such as narrow or wide ruled notebook paper graph paper task checklists calendars not supported on all models and music sheets on plain letter or A4 size paper You can also print games such as dots and fun mazes which have a different pattern each time you print them Print forms and templates Quick Forms 35 Chapter 5 To print forms from the control panel Make sure you have paper loaded in the input tray On the Home Screen touch the right arrow to view more options Touch Quick Forms Touch the up or down arrow to scroll through the forms and templates Touch the form you want to print If prompted select the type of form to print Touch the up arrow to increase the number of copies and then touch Done 25 ES MT sw we pe cS Print using the maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to prin
129. rinting Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers e Paper saving Printing Print two sided documents with mutliple pages on same sheet to reduce paper usage e Photo Printing With White Borders Print a photo with a white border around the edges e Fast Economical Printing Produce draft quality printouts quickly e Presentation Printing Print high quality documents including letters and transparencies e Two sided Duplex Printing Print two sided pages with the HP Photosmart To create a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer Use printing shortcuts oF Chapter 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed Change the print settings to those you want in the new printing shortcut Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list To delete a printing shortcut SE ep 2 ST ET On the File menu in your software application click Print Make sure the product is the sel
130. roperties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab Click Clean the printhead 6 Follow the prompts until you are satisfied with the quality of the output and then click Done There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support m E x re O um o e o 2 O o Follow the prompts on the display or computer screen to continue Ef NOTE HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time If a used cartridge is installed check the print quality If it is not satisfactory run the cleaning procedure from the toolbox Cause The genuine HP ink cartridge was previously used in some other product Printhead appears to be missing or damaged Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e
131. rtridge did not make a snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge Z CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 114 Solve a problem 11 Reinstall the ink cartridge It should now snap down into place S 2 O ES e Wal 0 gt O o 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The indicated ink cartridges were not installed correctly If this did not solve the issue try the next solution Solution 2 Close the print carriage latch Solution Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is securely closed Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges Cause The print carriage latch was not closed properly If this did not solve the issue try the next solution Errors 115 Chapter 12 Solution 3 Clean the electrical contacts Solution Clean the cartridge electrical contacts To clean the electrical contacts 1 Make sure the product is turned on 2 Open the cartridge access door by lifting the blue access handles on the side of the prod
132. rvice Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Press the On button to turn on the product e Solution 2 Set your product as the default printer e Solution 3 Check the connection between the product and computer Setup troubleshooting 85 Chapter 12 Solution 1 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Check your computer documentation to change your product to be the default printer Cause Yo
133. s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Francais Entsorgung von Elektrogeraten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle appa
134. s in Germany Noise emission statement for Germany e HP Photosmart Premium C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0914 This regulatory number should not be confused with the marketing name HP Photosmart Premium C309 series etc or product numbers CDO55A etc D Oo gt Oo oO Im Q O 3 156 Technical information FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct
135. s who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP product If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the product s usage information To disable the usage information function 1 On the Home screen touch the right arrow to view more options 2 Touch Setup Technical information 147 E o E un O t S c b oO 0 Sg D Oo gt Oo oO Im Q O 5 Chapter 14 3 Touch Preferences 4 Touch Cartridge Chip Info and then touch OK NOTE To re enable the usage information function restore the factory defaults ET NOTE You can continue to use the cartridge in the HP product if you turn off the memory chip s ability to collect the product s usage information Specifications Technical specifications for the HP Photosmart are provided in this section For complete product specifications see the Product Data Sheet at www hp com support System requirements Software and system requirements are located in the Readme file For information about
136. s with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera E x re o um a c o o o Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera N CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted General user messages The following is a list of messages related to common user errors e Memory card error e Cannot crop e Out of disk space e Card access error e Use only one card at a time e Card is inserted incorrectly e Card is damaged e Card is not fully inserted Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue tryi
137. sers in Korea oi JITIE AHSGBAHOS UAUHESSS t 77A ZS kul seit AS S592 oH SE AISA ALES UAUC Be JI7 7t8s gz o Notice to users in Germany Sehanzeige Arbeitsplatze Das Ger t ist nicht f r die Benutzung am Bildschirmarbeitsplatz gem BildscharbV vorgesehen Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 D O gt z O o bg 3 v o 3 158 Technical information HP Photosmart Premium C309 series declaration of conformity UJ DECLARATION OF CONFORMITY GET according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC SDGOB 0914 rel 1 0 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA declares that the product Product Name HP Photosmart Plus All in One Series C309 Regulatory Model Number SDGOB 0914 Product Options ALL Radio Module SDGOB 0892 802 119 b n SDGOB 0891 Bluetooth Power Adapter 0957 2271 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2006 EN60950 1 2006 GB4943 2001 NOM 019 SCFI 1993 EMC CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B EN 301 489 1 V1 8 1 2008 EN 301 489 17 V1 3 2 2008 IEC 61000 3 2 2005 EN 61000 3 2 2006 IEC 61000 3 3 1994 A1 2001 A2 2005 EN 61000
138. so open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab Print troubleshooting 91 Chapter 12 5 Click Clean the printhead 6 Follow the prompts until you are satisfied with the quality of the output and then click Done There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists o 2 lt e xe en o 2 D For more information see Print and evaluate a print quality report on page 77 Cause The printhead needed to be cleaned Check the print settings Solution Try the following e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color to
139. t at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 82 Solve a problem Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the product software is installed on the computer If you connected the product to your computer before the software installation screen prompted you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 88 Restart your computer Turn off the product wait one minute then restart it Reinstall the HP Photosmart software E x re o um o c o 2 o o gt A kw CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics e The product will not turn on e After setting up the product it does not print e The wrong measurements are showing in menus on the display e The display shows the wrong language e The registration screen does not appear e Uninstall and reinstall the software The product will not turn on Try the followi
140. t high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi thatthe HP Photosmart printer will print Printing in maximum dpi is supported on the following paper types only e HP Premium Plus Photo Paper e HP Premium Photo Paper e HP Advanced Photo Paper e Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Features area select the Enable maximum dpi setting check box Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type 9 In the Print Quality drop down list click Maximum dpi m pm E MOM m EZ NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Related topics View the print resolution on page 37 36 Print View the print resolutio
141. t quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge The ink supply level shows an estimate of the amount of ink remaining in the cartridges ET NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ink from the cartridges is used in the printing process in a number of different Ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage Maintain the HP Photosmart T3 ZS E o0 O m e d ou Ou m m Je ES ul ul Chapter 11 To check the ink levels from the control panel 1 On the Home screen touch the right arrow to view more options 2 Touch Ink Supplies The HP Photosmart displays a gauge that shows the estimate
142. tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite Eesti H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h vitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s si E tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierrtyspaikoista paikallisilta viranomaisilta jateyhtidilta tai tuotteen j lleenmyyj lt Anoppipn axpnotev cuockzuov ornv Euponaikr Evoon To nap v o p o o otov c amp on iop D or cuokeuaoia rou uno eikv si OT ro npoi v aut Sev np nei va nerayrei pa i pe adda orkiak anoppippata AvriOera euOUvn cac eivai va anoppiwete TIG dyprore cuokeuta ot pia kaBopiopivn pov a ou hee anoppipipi rav yia THY avaKUKhwon dxpnorou NAEKTPIKOU Kal nAekrpovikoU e amp onAiopou H xuprorr ouA oy Kal avak k uon rov ypnorov ouokeuov Oa ouup Ae orn iarrjpnon rov puoikwv n puov Kal orn Siaopadion dm KS
143. the issue is resolved e Solution 1 Insert all ink cartridges e Solution 2 Check if all ink cartridges are properly installed e Solution 3 Clean the ink cartridge contacts e Solution 4 Contact HP support Solution 1 Insert all ink cartridges Solution Make sure all of the ink cartridges are inserted For more information see Replace the cartridges on page 75 Cause One or more ink cartridges were missing If this did not solve the issue try the next solution 138 Solve a problem Solution 2 Check if all ink cartridges are properly installed Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product E until the door locks into place E a ul it 2 O o The print carriage moves to the center of the product ET NOTE Wait until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color 4 Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place
144. til no ink shows on the cloth o 2 lt m oO i o zx D 3 c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle E7 NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 136 Solve a problem 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot S 2 O i a 0 gt O o Cause There was a problem with the printhead If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Problem with printer preparation Solution Check the print quality of the current print job If it is not satisfactory it could mean the internal clock failed and the product was not able to service the printhead as scheduled Try cleaning the printhead to see if that improves the quality To clean the printhead
145. trol panel 1 ad Touch Copy on the Home screen The Copy menu appears Touch Settings Touch Lighter Darker Set the contrast as desired and then touch Done Preview a copy before printing After changing settings on the HP Photosmart for making a copy you can preview an image of the expected output on the display before starting the copy 52 ET NOTE To ensure an accurate preview change the paper size and type to reflect the actual paper you have loaded in the input tray If you use the Automatic settings the onscreen preview might not accurately represent the output Instead the preview will reflect what the output would be if the default paper type and size were loaded in the input tray Previews appear when you select Preview on the Copy menu To preview your copy from the control panel 1 Touch Copy on the Home screen The Copy menu appears 2 Touch Settings 3 Change copy settings on the product to accurately reflect the copy you want to make 4 Touch Preview An image on the display shows how your copy will print Related topics Change the copy settings on page 50 Copy 8 Reprint photos To reprint an original photo 1 Load original a Lift lid on product o0 O E e de Q E g Q Q D b Load original print side down on right front corner of glass c Close lid 2 Load paper A Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo pa
146. u kest v n laitteen koko k ytt i n ajan Pariston mahdollinen korjaus tai vaihto on j tett v p tev n huoltohenkil n teht v ksi OSnyia rr Evpenaiknyes Evwong yia tig N EKTPIKEG OTN EG Aur ro npo v nepiAauBavel pia pnatapia n onoia xenoiponoizitai yia m rarrjpnon TNS akepaldtntas Twy SeSopuevwv podoyioU npaypaTt ko xp vou rj rov puOpioewv npoi vroc Kal xei oxe iaortl fro wote va rapk oti oo kai ro npoi v Tuxdv andneipes eni ir pOuong D avrikar craong aurris TNG unarapiac Do np nz va npayparonoiobvrai and KaTadAnda eknalSeupevo TEXVIKO Az Eur pai uni telepek s akkumul torok direkt v ja A term k tartalmaz egy elemet melynek feladata az hogy biztos tsa a val s idej ra vagy a term k be ll t sainak adatintegrit s t Az elem gy van tervezve hogy v gig kitartson a term k haszn lata sor n Az elem b rmilyen jav t s t vagy cser j t csak k pzett szakember v gezheti el Eiropas Savien bas Bateriju direkt va Produktam ir baterija ko izmanto re l laika pulkste a vai produkta iestat jumu datu integrit tes saglab anai un t ir paredz ta visam produkta dz ves ciklam Jebkura apkope vai baterijas nomaina ir j veic atbilsto i kvalific tam darbiniekam Europos Sqjungos baterij ir akumuliatori direktyva Siame gaminyje yra baterija kuri naudojama kad b t galima pri i r ti realaus laiko laikrod io veikim arba gaminio nuostatas ji skirta veikti visq gaminio e
147. u sent the print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution o 2 lt e xe iu o a D Solution 3 Check the connection between the product and computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on de de oR For more information on setting up the product and connecting it to your computer see the setup instructions guide that came with the product Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution 86 Solve a problem The wrong measurements are showing in menus on the display Solution Change the country region setting To set your country region 1 On the Home Screen touch the right arrow to view more options 2 Touch Setup e AS x 2 o um o c o O o 3 Touch Preferences 4 Touch Set Country Region 5 Touch the down arrow to scroll through the countr
148. uct until the door locks into place o 9 CO oO Z D The print carriage moves to the center of the product EZ NOTE Wait until the print carriage stops moving before proceeding 3 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 116 Solve a problem 4 Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge S 2 O i a X 0 gt O o Ink window 2 Electrical contacts 5 Wipe the contacts with a dry swab or lint free cloth 6 Onthe inside of the product locate the contacts in the printhead The contacts look like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge 7 Use a dry swab or lint free cloth to wipe the contacts 8 Reinstall the ink cartridge 9 Close the ink cartridge door and check if the error message has gone away 10 If you still receive the error message turn the product off and then on again If you still receive this message after cleaning the cartridge contacts you might have a damaged cartridge Errors 117 Chapter 12 Check to see if your cartridge is still under warranty and the end of warranty date has not been
149. ue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Check cartridges e Check paper e Check product e Check the print settings e Reset the product e Contact HP support for service Check cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Make sure you are using genuine HP ink cartridges e Check the ink levels Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Print troubleshooting 89 o 2 lt D D oO en o a D Chapter 12 EZ NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used Check the ink levels Solution Check the estimated ink levels in the cartri
150. ure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card 3 Front USB port Pictbridge For digital cameras and removable drives c Select photo Touch View amp Print Select photo source Touch left or right arrow to scroll through photos Touch photo you want to print Touch photo to select it Touch up arrow to increase number of copies LU OUUUU LU Print photos 27 Chapter 5 d Change page layout d OOOO Touch Print to preview print job Touch Options to change print settings Touch Layout Touch 4x6 on 8 5x11 Touch Back e Print photo LI Touch Print 2 View the animation for this topic Related topics e Recommended papers for photo printing on page 11 e Edit photos before printing on page 38 e Stop the current job on page 145 Print photos using Snapfish 1 Doone of the following Print single photo on small size paper a Setup Internet connection LI Make sure that the HP Photosmart is connected to a network that has Internet access b Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray c Login to Snapfish Q Touch Snapfish on the Home screen Q Enter login details using keypad and touch OK d Select photo LY Touch View amp Print OY Select album Q Touc
151. wireless router or access point but do have a wireless radio on your computer However an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point Add the HP Photosmart to a network 65 Lem a O e o e E o Chapter 10 66 To connect the HP Photosmart to a Windows computer with an ad hoc connection the computer must have a wireless network adapter and an ad hoc profile Create a network profile for a Windows Vista or Windows XP computer using the directions below Ef NOTE If you have an operating system other than Windows Vista or Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs To create a network profile Ef NOTE The product comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 In the Control Panel double click Network Connections 2 Onthe Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled Right click the Wireless
152. ww hp com hpinfo globalcitizenship environment index html This section contains the following topics e Eco Tips e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Set the Energy Save Mode e Power consumption e Disposal of waste equipment by users in private households in the European Union e Chemical Substances e Toxic and hazardous substance table e Battery disposal in the Netherlands e Battery disposal in Taiwan e Attention California users e EU battery directive Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions web site for more information on HP s environmental initiatives 150 Technical information www hp com hpinfo globalcitizenship environment Your product s Eco features e Duplex printing Use Paper saving Printing to print two sided documents with multiple pages on same sheet to reduce paper usage For more information see Use printing shortcuts on page 37 e Smart Web printing The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page on page 35 e Energy Savi
153. ximum dpi on page 36 e View the print resolution on page 37 e Use printing shortcuts on page 37 e Set the default print settings on page 38 e Stop the current job on page 145 Print photos 23 Chapter 5 Print photos from a memory card or USB storage device Do one of the following 24 1 Print Print single photo on small size paper a Load paper LI Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray b Insert memory device Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card Front USB port Pictbridge For digital cameras and removable drives c Select photo d C OU Touch View amp Print Select photo source Touch left or right arrow to scroll through photos Touch photo you want to print Q Touch photo to select it Q Touch up arrow to increase number of copies d Print photo Q Touch Print to preview print job Q Touch Print Print single photo on full size paper a Load paper LI Load full size paper in the main input tray
154. y the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the printhead and then cartridges e Solution 2 Contact HP support 122 Solve a problem Solution 1 Install the printhead and then cartridges Solution Check to make sure the printhead and the cartridges are installed To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door re o i a c o o o 3 Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot Place the ink cartridges on a piece of paper with the ink openings pointing up Errors 123 Chapter 12 5 Remove the printhead by lifting it straight up o lt kel P oO D NN 7 Carefully lower the latch handle E NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 124 Solve a problem 8 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot S 2 O
155. y turning off the switch on a power strip or by using a wall switch the product can be damaged Ink cartridge and printhead messages The following is a list of printhead and ink cartridge error messages e Cartridges in wrong slot e General printer error e Incompatible ink cartridges e Incompatible printhead e Ink alert e Ink cartridge problem e Ink service capacity warning e Ink system failure e Check ink cartridges e Install printhead and then cartridges e Non HP cartridge Errors 109 Chapter 12 e Original HP ink depleted e Previously used genuine HP cartridge e Printhead appears to be missing or damaged e Printhead problem e Problem with printer preparation Ink cartridge is missing incorrectly installed or not intended for your product Cartridges in wrong slot Solution Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot o 2 lt D D oO Lo o D Printing cannot occur without one of each type of ink cartridge inserted into the correct slot For more information see Replace the cartridges on page 75 Cause The indicated ink cartridges were inserted into the wrong slots General printer error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the rema

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