Avaya 5402 User Manual
Contents
1. See 29 TmDay Time Or Day E 29 Toggl Toggle Galle 2 1t Geta ello tyes ota ine een teca t Ge na o afud doi desorden ales 30 VMRB Voicemail Ringback OYIf ib 30 VMRBt Voicemail Ringback Oni 3 5 Gack ace id eg 30 VMCol Voicemail Collecte 30 MIMOTE VOM peg Lm 30 VMOn z Voicemall Qni pier o p pet ea Eee ete reden rite eere ERE HER E PORE eer d 30 WUTim Set Wrap Up Time mnm nnn nnn nnn nnn nnne nennen nennen 30 System Features xo o 31 Introduction NOSE RC RETRO A LENS 31 Making Ke 31 Aa quoae AER 21 Call F rwardiNg a 32 Diverimng Galls xoti en etna ERE T tren o adas 32 Do INGE DIST a 32 een UE 33 DefaullFealure Odessa 33 NO epu 34 IP Office R3 0 5402 User s Guide 40DHBO0002UKFC Issue 1 5th February 2005 The 5402 Telephone Overview of the 5402 Page 5 The 5402 Telephone Overview of the 5402 This guide covers the use of the Avaya 5402 telephone running in Key and Lamp mode on Avaya IP Office telephone systems operating with IP Office Software release 3 0 The diagram below shows the main 5402 telephone features 1 2 3 EA TUAE 5 1 Display and Call Appearance Keys Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information Details on system features allocated by your System Administrator can also be displayed2. 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect IP Office R3 0 5402 User s Guide System Features Page 31 40DHB0002UKFC Issue 1 5th February 2005 Introduction Page 32 Call Forwarding System Features Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e Tosetthe number to which your calls are forwarded dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively Diverting Calls You can divert your calls to another extension In the examples below N is the extension to which you want your calls diverted Note that if you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number
3. User Digital Telephony Dial Dial Physical Extension by Number PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit answers any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Advanced Call Call Pick Up Any See also e CPKkUp Call Pickup on page 14 e DPkUp Directed Call Pickup on page 16 Page 24 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 25 PickG Call Pickup Group Pickup any ringing call to a group of which the extension is a member This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit answers any call currently ringing a group of which the extension is a member User Digital Telephony Advanced Call Call Pick Up Group See also e CPkUp Call Pickup on page 14 e DPkUp Directed Call Pickup on page 16 PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires entry of the target group
4. 18 Rel Ei reni en 27 No Answer 23 TIG eot eret fetten 23 IReSUlm oomen te 27 Wrap Up 30 Number Resume Call 27 TIMOR cate eerte de etes 29 Follow Me To 17 Retrieve Call 27 A Ate A 30 Forward Number 18 RIG ciue 28 Toggle Calls 30 Forward On Busy 17 Ringback USO c its ee iud 11 OG Seq eene Re Mets 23 Cancel aaite areari i 26 NMC Ol rettet 30 On Busy Sequence seinri 26 V MOM ii aiite Reit 30 Forward Calls 17 When Free 26 MM O Mistica 30 On No Answer Ringback Om 30 VMR B inde 30 Forward Calls 18 Ringback On 30 VM deet EE 30 Out of Service s 21 Ringer On 28 Voicemail Outside Call Sequence 23 IRDgOf itr t DAE ERR 28 Gollet sn a 30 Pag BET 19 SUIV conie t N 27 Morris 30 Park nts 14 23 24 SACR EE EE 28 ep EE 30 Park to Other Extension 24 Secondary Dial Tone 16 Ringback Off 30 Pal arto 24 Self Administer 11 Ringback On 30 PhyEX uS 24 Send All Cales 28 Wrap Up Time 30 PICKA ada aiii 24 Sequence WUT ost celeste 30 Pick uito em dotes 25 Outside Call 23 PICkM iiie totis 25 Ringback TN 26 Pickup Set JA t 24 Absent Te
5. See also e RngOf Ringer Off on page 28 e CWOn Call Waiting On on page 14 HGEna Hunt Group Enable Sets the extension s membership of a group or groups as enabled This function is currently not supported on the 5402 telephone HGDis Hunt Group Disable Sets the extension s group membership as disabled This function is currently not supported on the 5402 telephone HGNS Set Hunt Group Night Service Put a specific hunt group into night service mode This function requires the hunt group number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit puts the hunt group into night service Group calls then go to its night service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group In Service HGNS Clear Hunt Group Night Service Returns a hunt group that has been manually put into night service back to normal service Used with HGNS Set Hunt Group Night Service with on page 20 This function requires that the hunt group number is entered when programmed Pressing lt gt Feature and then the relevant dial pad digit puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Night Service Page 20 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Ov
6. At another extension e 12 N from the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension e 14 Nit from your own extension e 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 10 NZ to add a number to the exception list e 11 NZ to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail Page 32 System Features IP Office R3 0 5402 User s Guide Call Forwarding 40DHB0002UKFC Issue 1 5th February 2005 Voicemail System Features Page 33 Voicemail Where your system has voicemail support and has been installed e To switch voicemail on dial 18 to switch it off dial 19 e Toretrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail
7. Feature and then the relevant dial pad digit retrieves any call previous held into the specified central office slot Held calls can only be retrieved by the extension that put the call on central office hold User Digital Telephony Advanced Call Retrieve Call See also e Hold Hold Call on page 21 IP Office R3 0 5402 User s Guide Feature Key Page 27 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 28 Overview of the Feature Key Feature Key Ride Ride Call Unpark a parked call from a system park slot or a defined extension This function cam be programmed with or without the park slot extension number being specified Pressing lt gt Feature and then the relevant dial pad digit unparks any call previously parked into the specified system park slot by the same or another extension User Digital Telephony Advanced Call Ride Call See also e CPark Call Park on page 14 e Park Park on page 23 e Park Call Park to Other Extension on page 24 RngOf Ringer Off Switches the phones audible ringer on off and does not require any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit toggles the phones call ringer on off User Digital Telephony Emulation Ringer Off See also e CWOn Call Waiting On on page 14 e HfAns Internal Auto Answer on page 20 SAC Send All Calls Switches do n
8. See Call Appearance Keys on page 6 and Feature Key on page 10 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 UD Messages Access the user s mailbox 4 Call Handling Buttons See Basic Call Handling Features on page 7 e Hold Places a call on hold e Transfer Transfer call e Conference Conference held calls e Drop Drop call e Redial Redial last number dialed 5 Dial pad Standard 12 button pad for dialing telephone numbers 6 ED amp Volume Controls Adjusts the speaker handset headset or ringer volume depending on which is currently in use 7 Handset Socket The socket for the handset cable can be found on the side of the telephone The handset can be replaced by a headset 8 Mute Turns the microphone on off in the headset handset only the 5402 does not have a microphone When in use the associated light is on and the caller cannot hear you 9 Feature Provides access to system feature that can be allocated to the 5402 dial pad keys by the System Administrator See Feature Key on page 10 10 amp Speaker Accesses the Speaker feature The associated LED lights steadily when the Speaker is active The Speaker feature only provides a monitor function and is not a Speakerphone e g the 5402 does not have a handsfree speech function you can hear a call through the Speaker but you must lift the handset to speak IP Office R3 0 5402 User s
9. Lite but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 N Park Call 06 Forward on No Answer Off 38 N Ride Ca
10. e Consult your System Administrator for which features have been allocated to which dial pad digits e Having two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key Although your System Administrator can replace the Call Appearance Keys EDE with e A Bridged Appearance e ALine Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings e Throughout the following paragraphs the phrase pressing lt gt Feature and then the relevant dial pad digit is used for activating de activating the feature allocated to a dial pad digit e For each applicable feature the command path that your System Administrator would use is given for reference only These command paths do not apply to your telephone e Throughout where system features are not applicable to or supported on 5402 telephones the statement This function is currently not supported on the 5402 telephone is made CAUTION Early models of the 5402 telephone will not on IP Office R3 0 with Call Appearance keys respond with the full and correct displays in all cas
11. iconos eee eee 25 o EA 19 A na epe otis 20 AA A toca ete 19 PANS anta 20 HGbDis eese 20 ele GN ane 20 HONG 20 HONG 20 HGOGS AER 21 HGOS nanei a 21 HOG ase eir 21 Call Waiting 21 Hold Music 23 HoldCHN 21 Hook Flash 17 Hunt Group Disable tete 20 Enable 2 eei 20 Forward Calls 18 Night Service 20 Out of Service 21 Pagirig reed 19 PickUp ripa 25 Auto te 21 CSE a a 22 Dial 22 Incluso 22 Inclusion eene 22 Inside Call Sequence 22 Intercom 21 22 Internal Auto Answer 20 IP Office R3 0 5402 User s Guide 40DHB0002UKFC Issue 1 5th February 2005 Index Page 34 Index Index Cont Intruso 11 22 RBale ai rani 26 e 28 A needs 22 RBak ues 26 Steal eig 29 Esti 22 Ree aane ede 26 Guppress eee 28 Pista 11 22 EE ee tii 26 SUSCW dtr Cette n 29 Login 22 23 25 26 30 Record Call 26 SUSE oce 29 Eogof ni nt 22 Relay dcc 27 Suspend MUS Cocco 23 A ne 27 Gall trei 29 NATime cooooccccccccccnononcccnncnnnnninnns 23 em 27 Call Waiting Suspend 14 Night Service 20 Pulse neto ia 27 CM stessi ete E 29 No Answer EE 27 Time Forward Calls
12. used callback is initiated and a flashing bell icon A appears against a Call Appearance key Pressing o Speaker starts a call to the called extension User Digital Telephony Emulation Automatic Callback See also e RBak Cancel Ringback When Free on page 26 e RBak Ringback When Free on page 26 Busy Busy Sets the extension as being busy This function does not require any data entered when programmed Pressing gt Feature and then the relevant dial pad digit will set the extension as busy to callers If a forward on busy number is set it is followed Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external To return the extension from busy press lt gt Feature and then the relevant dial pad digit again User Digital Telephony Advanced Busy Busy BusyH Busy On Held Switch the users busy on held status on off This function requires data entered when programmed Enter either O for off or 1 for on Pressing lt gt Feature and then the relevant dial pad digit switches the user s busy on held state to either on or off as indicated by the data value When on if the users has a call on hold then new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This also overrides call waiting indication when the user has a call on hold Page 12 Feature Key IP Office R3 0 5402 User s Gu
13. when programmed The target extension must be capable of auto answering Pressing lt i gt Feature and then the relevant dial pad digit will initiate a call to the target extension without any ringing User Digital Telephony Advanced Dial Dial Direct DNDon Do Not Disturb On Puts the extension into do not disturb no call mode This function is currently not supported on the 5402 telephone DNDoff Do Not Disturb Off Takes the extension out of the do not disturb no call mode This function is currently not supported on the 5402 telephone DNDX Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed Pressing 22 Feature and then the relevant dial pad digit adds the set number to the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Add See also e DNDX Do Not Disturb Exception Delete on page 16 IP Office R3 0 5402 User s Guide Feature Key Page 15 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 16 Overview of the Feature Key Feature Key DNDX Do Not Disturb Exception Delete Removes the specified number from the extension s do
14. 00 is still parked and so on Pressing lt gt Feature and then the relevant dial pad digit again displays the user s parked calls and allows them to be retrieved If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also e Park Park on page 23 e Park Call Park to Other Extension on page 24 e Ride Ride Call on page 28 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit answers pickup any call currently ringing on the telephone system Note Itis recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Emulation Call Pickup See also e PickA Call Pickup Any on page 25 e PickG Call Pickup Group on page 25 e PickM Call Pickup Members on page 25 CWOn Call Waiting On Switches call waiting for the extension on off This function is not currently supported on the 5402 CWOff Call Waiting Off Switches call waiting for the extension off This function is not currently supported on the 5402 CWSus Call Waiting Suspend Suspend the current call at the exchange and answer the waiting call This functio
15. 3 CnfRV Conference Meet Me 13 Conf Conference Ad 13 E TIR 14 CPkUp Call PICK p tite e er eei e e aee tutes oe teda 14 Gee E Cal Waiting ON t 14 CWOIT Call Waiting BE EE 14 CWSus Gall Waiting Suspend EE 14 DC Big EE E EE E EE En EHE ME HEU 15 B ENIM C 15 Be EMINET 15 DNDori Do NotDistUrb EI et Lett iba doi 15 DNDoff Do Not Disturb On 15 DNDX Do Not Disturb Exception Add 15 DNDX Do Not Disturb Exception Delete sneeseeeeeeeeeeeeeeeeeeeeeerreerreeernsnrrssrnnsrnnsrnnennnnnn ennen n 16 DPkUp Directed Call Pickup esseeeeeeeeeseeseeesseeesneenertrerttrttetereetrtrtrrrseenseesseenneennnnnnnnnnnnn ennnen 16 Page ii Contents IP Office R3 0 5402 User s Guide 40DHBO0002UKFC Issue 1 5th February 2005 The 5402 Telephone Page iii Contents Cont Drop Drop Pm 16 Done Secondary Dial Torte iet ENEE cta ree aiu eade rex doorn aeii Xe pud and na 16 Emrgy Dial Emergency sius e dae 16 Flash Flash o ee 17 FolLoz EolloWw Me Ne DEE 17 FwBNo Forward On Busy Number ageet oia iia di di teats 17 FwBOn Forward Orn Busy OP sn a ada 17 FwBOf Forward On Busy Off ansiada aca 17 FwdH Forward Hunt Group Calls Om 18 FwdH Forward Hunt Group Calls On 18 FwdNo Forward Number 18 Fwdor Cancel All Forwarding uoo toa oos A ee ood pte 18 FwNOn Forward On No Answer On 18 FwNOf Forward On No Answer Off sss 18 FwUOn Forward Un
16. 402 telephone Intru Call Intrude Intrudes on a call in progress at the target extension creating a conference between the callers and the intruding extension This function requires entry of the target extension number when programmed Pressing lt gt Feature and then the relevant dial pad digit intrudes on the call in progress Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Digital Telephony Advanced Call Call Intrude Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extension number when programmed Use of this function requires setup of the extension s monitor group by the System Administrator This function requires the telephone system to have some free conference capacity when invoked User Digital Telephony Advanced Call Call Listen See also e Intru Call Intrude on page 22 e Recor Call Record on page 26 e Steal Call Steal on page 29 Login Extn Login Logs the current user onto the extension This function is currently not supported on the 5402 telephone Logof Extn Logout Logs the current user off the extension This function is currently not supported on the 5402 tele
17. AVAYA IP Office R3 0 5402 User s Guide Uu wn eo 1 800 850 21 4 Sydney Melbourne Brisbane Adelaide Perth Page ii Contents Contents The 5402 FeleplhioHB EEN 5 Ee 5 Cal Appearance EE 6 Call Appearance Key CONS i a eee a i aE E a araea E O rea ea kadaa aada na 6 System Feat enee A E Ai E a eh E A A Ee A E 6 Basic Call Handling Features eeeeeeeeree eene nnn 7 Answering Galleria costo elas 7 Makindia rz eee rE rc T 7 GI A S 7 pis er Tx t T 7 Headset Wo ln e EE 8 sls ii T T M 8 jut 8 e elle MARRE PT 8 Hcc TEN 9 COMI ERENCE Au eot ent u Mente urea uee ctetu Mente MeL NoD NEEDED see Lee dee LUE A 9 Message iaa 9 Featur KOY ii AA AA N a 10 Overview of the Feature Key noces e eee tire ek e ro FERRE S ERR GN EENS 10 System Features Available 9 50 en pro Pro e E Leo er pep ca ee excedo tc ee 10 Vr ewe c ERE AME 11 CIE 11 BEI e T MEL MUERE NILUM 11 Absnt SetAbsent TeXt uu rec e eee adas E Ro ee E E 11 FCC Account Code ENY MER e a e CEA 11 AD Abbreviated Dial aae e e em ertt Fe terrere rae evi ba e reae deet cadete 11 Admin s SelfAdminister s deri Al cd 11 Apear ee Ile 12 AutCB Automatic Callback nnne nenn nnn nenen nennen 12 ENEE 12 BusyH Busy On Held WE 12 GPFrwd Call Forwarding All z ain oreet a A pini 13 CIrGW Clear GC Ws s eec nat viii tue xe oo RATER dia 1
18. Advanced Voicemail Voicemail Collect VMOff Voicemail Off Switches voicemail for the extension off This function is currently not supported on the 5402 telephone VMOn Voicemail On Switches voicemail for the extension on off This function is currently not supported on the 5402 telephone WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set Wrap Up Time See also e NATim Set No Answer Time on page 23 Page 30 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Introduction System Features Page 31 System Features Introduction As well as your phones specific features that only the System Administrator can allocate you can access a number of system features by dialing short codes see Overview of the Feature Key on page 10 These instructions are for the system s default configuration They assume that you are using the default feature codes see Default Feature Cod
19. Guide The 5402 Telephone Page 5 40DHB0002UKFC Issue 1 5th February 2005 Overview of the 5402 Page 6 Call Appearance Keys The 5402 Telephone Call Appearance Keys The main call handling screen contains two buttons set as Call Appearance keys a gt Extn22 The indicates which Call Appearance Call Appearance Keys b 227 key is active or available For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the P Office Key and Lamp Operation manual CAUTIONS 1 Having two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although your System Administrator can replace the Call Appearance Keys 8 3 57 with e A Bridged Appearance e ALine Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings 3 Early models of the 5402 telephone will not on IP Office R3 0 with Call Appearance keys respond with the full and correct displays in all cases Consult your System Administrator for details Call Appearance Key Icons The icons displayed against the Call Appearanc
20. Issue 1 5th February 2005 Answering a Call Basic Call Handling Features Page 7 Basic Call Handling Features Answering a Call When a call arrives at your 5402 telephone you hear a ringing tone and a flashing bell icon A appears on the associated call appearance display The following describes how to use your handset to answer calls To answer calls using a headset see Headset Working on page 8 To answer an incoming call Do one of the following e f you are not active on another call answer the call by lifting your handset You can also press lt p Speaker to listen to the incoming call but you must use the handset headset to speak to the caller The 5402 telephone does not have a built in microphone or e f you are active on a call already place the active call on Hold and then answer the incoming call see Hold on page 8 Making a Call When making a call the built in speaker in your 5402 allows you to monitor the progress of calls without lifting your handset To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary e Tochange the volume use the Dana ED buttons The display shows the volume level There are eight volume levels 3 If the call is not answered you can clear the call by pressing Ti Speaker or Drop or 4 When the call is answere
21. can 1 Automatically dial the last number that you dialed by pressing Redial or 2 Automatically dial a frequently used number by pressing Feature and the relevant dial pad digit These numbers are allocated to your dial pad by your System Administrator See Feature Key on page 10 Speaker The Speaker facility allows you to monitor incoming calls only You must use the handset to speak to the caller You can also use Speaker to terminate an existing call The E Speaker button switches the speaker on off The light associated with this button turns on when the speaker is active Mute With a call in progress and using either the handset or the headset you can stop the other party from hearing you To switch off your handset headset microphone 1 Press G amp D Mute The lamp beside MUTE comes on 2 To switch off press 39 Mute again The lamp beside MUTE goes off Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press CR Hold or the Call Appearance button with the d symbol against it The symbol changes to amp showing that the line is on hold 2 Answer the second call by E d the Call Appearance button with the amp symbol against it The symbol changes to showing that the line is connected To return to the held call 1 If you have a call in progress then f
22. conditional On 19 FwUOf Forward Unconditional Om 19 GrpPg Group PAGING radios dildo tati 19 HdSet Headset Toggle EE 19 Heret Folow Me ET 19 Here Follow Me Here Cancel 20 HfAns Internal Auto Answer hene rrr rrr rrr rni 20 HGEna Hunt Group Enable ooooooooocooooocncccnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnos 20 HGDis Hunt Group Disable ikerin a a a a i e ee ieir 20 HGNS Set Hunt Group Night Service cui a ea 20 HGNS Clear Hunt Group Night Service eeEEENKKESSERRNEEEEEEEEEENEEEERREEEEEEEEEREEERRENEEEEE nne 20 HGOS Set Hunt Group Out of Service oooooooooocoooococccnnnnnncnnnnnnnnnnnnnonnnononnnnonononnnnnnnnnnnnnnnos 21 HGOS Clear Hunt Group Out of Service ooooooooooooccooocococcccnncnnnnnnnnnnnnnnnnnononnnnnnononnnnnnnnnnnnnnnns 21 Hold Hold Callar rallies 21 HoldCw Hold Call Waiting ici iia rta 21 Altos Automatic INTO Miu et eA whiten n a Dae ede Ad Aiea eee ed 21 ICSeq Set Inside Call Zeouence menn 22 IDial Dial Intercom 22 Inclu Dial NN Lee EE ER Intru s CalbIntrude EE 22 BINE EE 22 Keeper S 22 LOOT Ext Logout cinnin io 22 Music Hold UTE 23 NATim Set No Answer TiMe een rrr hne 23 OCSeq Set Outside Call Geouence een 23 Page PAG M A A 23 Park Parka oi 23 Park Call Park to Other Extension seseeesesssssssssssssssssesee een 24 Peali guo d MT 24 PhyEx Dial Physical Exten
23. ction is currently not supported on the 5402 telephone User Digital Telephony Advanced Miscellaneous Headset Toggle Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here Pressing lt gt Feature and then the relevant dial pad digit sets the target extension s Follow Me To number to that of this extension Calls to the target extension are then forwarded to this extension User Digital Telephony Advanced Follow Me Follow Me Here IP Office R3 0 5402 User s Guide Feature Key Page 19 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 20 Overview of the Feature Key Feature Key Here Follow Me Here Cancel If another extension has follow me set to this extension this feature switches off the follow me action This function requires the original target extension to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit cancels the use of follow me at the target extension User Digital Telephony Advanced Follow Me Follow Me Here Cancel HfAns Internal Auto Answer Answers internal calls after a single ring Pressing lt gt Feature and then the relevant dial pad digit switches the feature on or off User Digital Telephony Emulation Internal Auto Answer
24. d you must pick up the handset to speak to the called party To automatically make a call you can 1 Automatically dial the last number that you dialed by pressing Redial or 2 Automatically dial a frequently used number by pressing Feature and the relevant dial pad digit These numbers are allocated to your dial pad by your System Administrator See Feature Key on page 10 Clearing a Call To clear an established call either 1 Replace the handset or 2 Press AID Drop Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed 1 Press Redial IP Office R3 0 5402 User s Guide Basic Call Handling Features Page 7 40DHB0002UKFC Issue 1 5th February 2005 Answering a Call Page 8 Headset Working Basic Call Handling Features Headset Working If a headset is to be used on your 5402 it must replace the handset E g unplug the handset from the socket on the side of the 5402 and replace with the headset cable Discard the handset To answer an incoming call 1 Press the call appearance key next to the flashing bell icon ik and speak To clear a headset call 1 Press E Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call you
25. e 15 IP Office R3 0 5402 User s Guide Feature Key Page 25 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 26 Overview of the Feature Key Feature Key RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed When an extension is called but does not answer or is busy pressing lt gt Feature and then the relevant dial pad digit sets a callback on that extension When the extension becomes free or is next used and then clears down an A icon appears against a call appearance key on the phone that set the callback Pressing the call appearance key or lifting the handset answers the ringback and starts a call to the callback target User Digital Telephony Advanced Miscellaneous Ringback When Free e See also AutCB Automatic Callback on page 12 e RBak Cancel Ringback When Free on page26 RBak Cancel Ringback When Free Cancels any set ringback when free function This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches off any set ring back when free User Digital Telephony Advanced Miscellaneous Cancel Ringback When Free See also e RBak Ringback When Free on page 26 RBSeq Set Ringback Sequence Sets the ringing pattern sequence used fo
26. e Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call amp A amp symbol next to a call appearance key indicates an incoming call Pressing the adjacent gt key answers the call and puts any other current call on hold e Connected J A Y symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown e On Hold amp Pressing the adjacent gt d key puts the call on hold a symbol next to a call appearance key indicate a call on hold and an H is also shown on the display Pressing the adjacent gt key takes the call off hold System Features System Features can be set against dial pad digits by your System Administrator and are accessed by use of the lt gt Feature key For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys See the CAUTIONS in Call Appearance Keys on page 6 Refer to Feature Key on page 10 for details of the System Feature that can only be allocated to you by your System Administrator and fo System Features on page 31 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Page 6 The 5402 Telephone IP Office R3 0 5402 User s Guide Call Appearance Keys 40DHB0002UKFC
27. eature and then the relevant dial pad digit when the target extension has a call will take over the call If no target extension number is entered when the function is programmed then pressing lt gt Feature and then the relevant dial pad digit retrieves the last call transferred from the extension This includes calls diverted to voicemail User Digital Telephony Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot 0 is used This system feature is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend CW e See also Resum Resume Call on page 27 Suspe Suspend Call Suspend the current call at the exchange If no exchange slot number is specified when the function is programmed exchange slot 0 is used This system feature is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend Call e See also Resum Resume Call on page 27 Timer Timer Starts a timer on the phone s display This function does not require any data entered when programmed The timer is reset for each new call made or answered when Feature and then the relevant dial pad digit is pressed User Digital Telephony Emula
28. erview of the Feature Key Feature Key Page 21 HGOS Set Hunt Group Out of Service Put a specific hunt group out of service mode This function requires the hunt group number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group Out Service HGOS Clear Hunt Group Out of Service Returns a hunt group that has been manually put into out of service back to normal service Use with HGOS Set Hunt Group Out of Service on page 21 This function requires that the hunt group number is entered when programmed Pressing lt gt Feature and then the relevant dial pad digit puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Out Of Service Hold Hold Call Place the current call on hold at the central office If no exchange slot number is specified when the function is programmed central office slot 0 is used Pressing gt Hold is only supported if the central office provides a Q 931 hold facility It is not the same as local hold provided by the IP Office User Digital Telephony Advanced Hold Hold Call See also e Rtriv Retrieve Call on page 27 HoldCW Hold Call Waiting Place the current ca
29. es Consult your System Administrator for details Page 10 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 11 Dial Automatically dials a pre set number internal or external This function requires entry of the number to dial when programmed Pressing lt i gt Feature and the relevant dial pad digi ad dials the associated number The number is then displayed next to the LA key User Digital Telephony Dial See also e AD Abbreviated Dial on page 11 e Prog Abbreviated Dial Program on page 25 Group Answer or clear calls ringing a specific group This function is currently not supported on the 5402 telephone User Can only be used to dial a pre set extension number Cannot be used to pick up calls to that extension Similar to Dial above This function requires entry of the extension number to dial when programmed Pressing lt gt Feature and the relevant dial pad digit automatically dials the associated extension number The number is then displayed next to the key User Digital Telephony User Absnt Set Absent Text Set the users current absence message setting This function is currently not supported on the 5402 telephone Acct Account Code Entry Make a call using an account code or enter an account code during a call This function is currently not supp
30. es on page33 It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls To make a call to another extension simply dial the number If your System Administrator has allocated you the Ring Back When Free feature see page 26 under a dial pad digit you can 1 When you call an extension that does not answer or is busy press lt gt Feature and then the relevant dial pad digit to set a callback on that extension 2 When the extension you called becomes free your phone will ring a burst of three rings 3 Liftthe handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your System Administrator for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring cadence These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial
31. few seconds before ringing again Note If the timers for forwarding or diversion to voicemail expire during the silent period those actions will occur without the call ringing at the extension again For a call in progress pressing lt gt Feature and then the relevant dial pad digit disconnects the caller When drop is used silence is returned to the user rather than dial tone This is intended operation reflecting that Drop is mainly used by call center headset users User Digital Telephony Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function does not require any data entered when programmed Pressing 22 Feature and then the relevant dial pad digit gives the user dial tone They can then dial the telephone number they require This function is not available or supported on all local exchanges central offices consult your Service Provider User Digital Telephony Advanced Dial Secondary Dial Tone Emrgy Dial Emergency Dials a specified number regardless of any call barring applied to the user This function is currently not supported on the 5402 telephone Page 16 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 17 Flash Flash Hook Pressing lt i gt Feature and then the relevant dial pad digit sends a hook flash signal t
32. g up to complete the transfer If the called party does not wish to accept the call press lt gt Drop To return to the original caller press it s call appearance button e lf the line is busy or if there is no answer press e Drop To return to the original caller press it s call appearance button To transfer a new call to a held call using Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press E hold Make or answer the second call The second call requires to be transferred to the first held call 2 To transfer the new call to the held call press QD Conference and then 19 Drop The transfer is complete Conference The Conference feature allows you to conference other parties including yourself into a call Notes 1 The number of parties allowed in a conference is controlled by your telephone system 2 Two Call Appearance keys are required for the conference feature 3 Pressing Conference puts all held calls into conference To add another party to a conference 1 With a call in progress press QD Conference The existing call is put on hold 2 Dial the number of the person you want to add to the call 3 Wait for an answer e lf the called party does not answer or does not want to join the conference press Drop You can then return to the held call by pressing its call appearance button 4 To add the person to the call press 119 Conference again 5 Repea
33. he Feature Key Feature Key Page 19 FwUOn Forward Unconditional On Switches the extension to forward all its calls except hunt group calls This function does not required any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit toggles the extension s forward on busy state When on the display includes a D and calls are forwarded to the extension s forward number see FwBNo Forward On Busy Number on page 17 User Digital Telephony Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches the extension s use of forward unconditional off Can also be used in conjunction with FwUOn Forward Unconditional On on page 19 User Digital Telephony Advanced Forward Forward Unconditional Off GrpPg Group Paging This function can be programmed with or without a target extension or group number If programmed with a target number then when lt gt Feature and the relevant dial pad digit is pressed the number is paged If programmed without a target number the number must be dialed after the user presses lt gt Feature and the relevant dial pad digit User Digital Telephony Emulation Group Paging HdSet Headset Toggle This fun
34. ide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 13 CFrwd Call Forwarding All Switch call forwarding on off and set the forwarding number This function can be programmed with or without a target forwarding number Pressing lt gt Feature and then the relevant dial pad digit switches on forwarding to the programmed number If programmed without a forwarding number then when lt gt Feature and then the relevant dial pad digit is pressed the user s current forwarding number setting is shown When call forwarding is on D Diverted is shown at the top of the display To switch call forwarding off press lt gt Feature and then the relevant dial pad digit again User Digital Telephony Emulation Call Forwarding A11 See also e FwNOn Forward On No Answer On on page 18 e FwUOn Forward Unconditional On on page 19 e FwdNo Forward Number on page 18 e FwdH Forward Hunt Group Calls On on page 18 CIrCW Clear CW Clears the current connected call and connects any waiting call This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit will disconnect the extension s current call and connect any waiting call User Digital Telephony Advanced Call Clear CW CnfRV Conference Meet Me Allows the extension to join a specified conference This fu
35. irst put that call on hold as above 2 To retrieve a held call simply press the Call Appearance button with the amp against it Notes 1 After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the zz hold icon changing for a few moments to amp and the phone ringing 2 If the system feature AutoHold is on consult your System Administrator then you can hold an active call d by pressing the second call s Call Appearance button 4 If AutoHold is off then pressing the second calls Call Appearance button 14 will drop the first call 3 To transfer a held call seeTransfer on page 9 Page 8 Basic Call Handling Features IP Office R3 0 5402 User s Guide Headset Working 40DHB0002UKFC Issue 1 5th February 2005 Transfer Basic Call Handling Features Page 9 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press ED Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it either hang up or press P Transfer again The transfer is complete e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press ED Transfer or han
36. k to Other Extension 24 PickUp is iere iet 14 Priority ticas 24 QUEUE as citados tato 25 A sss 26 RESUME nssssosonenennneeeeeerennnrene 27 Retrieve cccccccceeeeeeeeeeeees 27 Rid6 ice ees 28 Steal sse net eR 29 Suspend ssseseeeeeenreneeeeeeene 29 A 29 A enia 30 Call Pickup ANY did 24 Directed A 16 Group o EE EAE 25 Members ssses 25 Call Waiting AA SEN Besse ue 13 Dialis 15 Hold sua ae 21 Oil ia 14 Oi ieee 14 Suspend us 14 29 Callback nes 12 Cancel All Forwarding 18 Ringback When Free 26 CWA iei Pee ters 13 Clear VE eiat etti ts 13 Hunt Group Night Service 20 Hunt Group Out of Service 21 Clear Ougota 25 Physical Extension ccc S ix S e Lee ee Geier ee e Hunt Group Calls Off Hunt Group Calls On On Busy Number 17 On Busy Om 17 On Busy On 17 On No Answer Off 18 On No Answer On 18 Unconditional Off 19 Unconditional On 19 BI Cl EE 17 EWEN Sege cinco 17 PWDOM iios deeg Zeg 17 e le EE 18 Se le KEE 18 OA e eebe Siet 18 EWNOT iiit iiie Sege 18 EWNQOD EE 18 EWEG ies camels 19 FwlJOn tiii isse 19 Group Disable eee 20 Enable ees 20 Forward Calls 18 Night Service 20 Out of Service 21 Pag sitiada 19 PICKUP
37. ll 07 N Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steel 14 N Follow Me To 46 Call Steel 15 Call Waiting On 47 Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID IP Office R3 0 5402 User s Guide System Features Page 33 40DHB0002UKFC Issue 1 5th February 2005 Voicemail Index Page 34 Index Abbreviated Dial Program 25 Absent Text 11 ADS uL gis 11 AD Suppress 28 Administer Eos 11 DEE n etti diee tb Ee r 12 Appearance 12 AQUI oasis 11 AUC E 12 Auto Answer 20 Automatic Callback eis 12 Intercom esos 21 BUSY D n 12 Forward Calls 17 Call Appearance n s 12 Forwarding All 13 Hold tia ni 21 rd fl restes 22 LISTEN uices 22 Pak iere 14 23 Par
38. ll on hold and connects any call waiting This function does not required any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit places the current call on hold and connects any call waiting without any ringing User Digital Telephony Advanced Hold Hold CW lAuto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must support handsfree operation Pressing lt i gt Feature and then the relevant dial pad digit connects the call without any ringing at the remote extension If the target extension is busy or not available the call will follow any forwarding or diversion to voicemail that has been set User Digital Telephony Emulation Automatic Intercom IP Office R3 0 5402 User s Guide Feature Key Page 21 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 22 Overview of the Feature Key Feature Key ICSeq Set Inside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5402 telephone IDial Dial Intercom The same as lAuto Automatic Intercom on page 21 User Digital Telephony Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is currently not supported on the 5
39. n is not supported in the USA If no slot number is specified when the function is programmed exchange slot 0 is used CWSus is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Call Call Waiting Suspend See also Resum Resume Call on page 27 Page 14 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 15 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number to be entered when programmed Normally if the target extension is on a call and doesn t have call waiting on any new call will receive busy tone or be diverted to voicemail Pressing lt gt Feature and then the relevant dial pad digit will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered User Digital Telephony Advanced Dial Dial CW See also e Queue Call Queue on page 25 Dir Directory Accesses the telephone system directory This function is currently not supported on the 5402 telephone Dirct Dial Direct Connects a call to the target extension without any ringing This function requires the target extension number to be entered
40. n or group number to be specified when programmed The target is then shown next to gt Page User Digital Telephony Advanced Dial Dial Paging See also e FwNOn Forward On No Answer On on page 18 Park Park Park calls to a specific park slot The feature requires a slot number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit parks an active To retrieve a parked call from the specified slot the user can retrieve the parked call by using lt gt Feature and then the relevant dial pad digit again The Ride function can also be used to retrieve calls parked to a specified slot which must also have a park slot number specified when programmed User Digital Telephony Advanced Call Park Call See also e CPark Call Park on page 14 e Park Call Park to Other Extension on page 24 e Ride Ride Call on page 28 IP Office R3 0 5402 User s Guide Feature Key Page 23 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 24 Overview of the Feature Key Feature Key Park Call Park to Other Extension Allows a call to be parked against another extension Depending on the other extension s type its parked call indication is triggered Parked calls are retrieved with the Ride function This function can be programmed with or without a target extension number After answering a call pressing lt gt Feature and then the rele
41. nction requires the conference number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit places the extension into the specified conference Note The number of conference parties allowed at any time is determined by the telephone system User Digital Telephony Advanced Call Conference Meet Me Conf Conference Add Places all calls held by the extension into a conference This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit places the extension into the specified conference This function will not work if the extension has a current call User Digital Telephony Advanced Call Conference Add IP Office R3 0 5402 User s Guide Feature Key Page 13 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 14 Overview of the Feature Key Feature Key CPark Call Park Parks the current call This function can be programmed with or without data In both cases when a call is parked P is displayed Parked calls are retrieved with the Ride function set under another dial pad digit see page 28 If programmed with data the number assigned to the parked call is displayed on retrieval If programmed without data calls parked are assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 29
42. not disturb exception list This function requires entry of the calling number when programmed Pressing lt gt Feature and then the relevant dial pad digit removes the set number from the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Del See also e DNDXt Do Not Disturb Exception Add on page 15 DPkUp Directed Call Pickup Answer a call currently ringing at a specified user or group This function can be programmed with or without a target extension or group number If programmed with a target extension group number then pressing lt gt Feature and then the relevant dial pad digit enables you to pickup the ringing call If programmed without a target number pressing lt gt Feature and then the relevant dial pad digit displays DPkUp against a call appearance key Pressing the DPkUp key and entering the target number allows the user to pickup the call User Digital Telephony Emulation Directed Call Pickup Drop Drop Clears a current calls Temporarily pauses the ringing of an incoming call This function does not require any data entered when programmed For an incoming call ringing the extension pressing lt gt Feature and then the relevant dial pad digit switches off the ringing for a
43. number when programmed or the group name in quotation marks Pressing 22 Feature and then the relevant dial pad digit answers any call currently ringing a member of the specified group The call does not have to be a call to the group number User Digital Telephony Advanced Call Call Pickup Members See also e CPkUp Call Pickup on page 14 e DPkUp Directed Call Pickup on page 16 Prog Abbreviated Dial Program Select and program numbers against display keys This function is currently not supported on the 5402 telephone Quota Clear Quota Clears resets the time quota for connections to a specified external data service e g the internet This function requires entry of the service name when programmed If left blank then the quotas for all services are cleared reset User Digital Telephony Advanced Call Clear Quota Queue Call Queue Places a current call into the call queue of a specified extension Allows calls to be transferred to extensions that return busy tone This function requires entry of a target extension number when programmed During a call pressing lt gt Feature and then the relevant dial pad digit places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes free again User Digital Telephony Advanced Call Call Queue See also e DCW Dial CW on pag
44. o the currently connected line This function does not require any data entered when programmed User Digital Telephony Advanced Miscellaneous Flash Hook FolTo Follow Me To Forwards calls from this extension to the specified target This function requires the target extension to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit sets the extension s Follow Me To number to the specified extension and switches Follow Me use on User Digital Telephony Advanced Follow Me Follow Me To FwBNo Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer This feature requires the target number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit sets the extension s forwarding number to that specified by the key pressed User Digital Telephony Advanced Forward Forward On Busy Number See also e FwBOn Forward On Busy On on page 17 e FwNOn Forward On No Answer On on page 18 FwBOn Forward On Busy On Switches the extension to forward on busy on This function does not require any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit toggles the extension s forward on busy state When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Fo
45. onal On on page 19 FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches off all the extensions call forwarding options It does not delete the forwarding number settings User Digital Telephony Advanced Call Cancel All Forwarding FwNOn Forward On No Answer On Switches the extension to forward on no answer on This function does not required any data to be entered when programmed Pressing lt i gt Feature and then the relevant dial pad digit toggles the extension s forward on no answer state When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On No Answer On See also e FwBNo Forward On Busy Number on page 17 FwNOf Forward On No Answer Off Switches the extension to forward on no answer off This function does not required any data to be entered when programmed Can be used in conjunction withFwUOn Forward Unconditional On on page 19 Pressing lt gt Feature and then the relevant dial pad digit switches the extension s use of forward on no answer off User Digital Telephony Advanced Forward Forward On No Answer Off Page 18 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of t
46. orted on the 5402 telephone AD Abbreviated Dial This function requires entry of a number to dial when programmed When feature is activated and the call is made this number appears against the call appearance key The number does not have to be a complete number the user can dial additional digits after pressing lt gt Feature and the relevant dial pad digit The and digits can be entered in the number to match IP Office shortcodes User Digital Telephony Emulation Abbreviated Dial See also e Dial on page 11 Admin Self Administer Access menus for programming functions against display keys This function is currently not supported on the 5402 telephone IP Office R3 0 5402 User s Guide Feature Key Page 11 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 12 Overview of the Feature Key Feature Key Apear Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls Connected and On Hold See Call Appearance Keys on page 6 This function is currently not supported on the 5402 telephone AutCB Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions When a called extension does not answer or is busy pressing lt gt Feature and then the relevant dial pad digit will set the automatic callback feature Hence when the extension becomes free or after it is next
47. ot disturb mode on off This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches do not disturb on off When on the display includes an N No calls When SAC is on callers receive busy tone or are diverted to voicemail For each user the System Administrator can set which numbers can still call when SAC is on If the extension user has Phone Manager they can set those numbers themselves With a call already connected and another call already alerting activating SAC will not affect the already alerting call User Digital Telephony Emulation Send All Calls See also e DNDon Do Not Disturb On on page 15 e DNDX Do Not Disturb Exception Add on page15 Spres AD Suppress Replace the display of dialed digits with s characters This function does not require any data entered when programmed Pressing lt gt Feature and then the relevant dial pad digit key toggles the display of dialed digits on off When on dialed digit are replaced by s on the display User Digital Telephony Emulation AD Suppress Page 28 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 29 Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded Pressing lt gt F
48. phone Page 22 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 23 Music Hold Music Plays the telephone system s music on hold This function does not required any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit plays the telephone system s music on hold through the extension User Digital Telephony Advanced Hold Hold Music NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to voicemail This function requires the time in seconds to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set No Answer Time See also e WUTim Set Wrap Up Time on page 30 OCSeq Set Outside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5402 telephone Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extensio
49. r voicemail and ringback calls This function is currently not supported on the 5402 telephone Recor Call Record Records the current call at the specified target extension This function requires entry of a target extension number when programmed When lt gt Feature and then the relevant dial pad digit is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail Pro to be installed If advice of call recording is enabled the call parties will hear a warning before the recording takes place In some locations it may be a legal requirement to advise callers that a call is being recorded User Digital Telephony Advanced Call Call Record See also e Listn Call Listen on page 22 e Steal Call Steal on page 29 e Intru Call Intrude on page 22 Page 26 Feature Key IP Office R3 0 5402 User s Guide Overview of the Feature Key 40DHBO0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Feature Key Page 27 Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches the specified relay on for 5 seconds and then off User Digital Telephony Advanced Relay Relay Pulse Rely Relay On Switch the specified exte
50. rnal output relay 1 or 2 on This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches the specified relay on User Digital Telephony Advanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches the specified relay off User Digital Telephony Advanced Relay Relay Off Resum Resume Call Resume a call previously suspended into a specified ISDN exchange slot This function is not supported in the USA This function requires the exchange slot number to be specified when programmed Pressing lt gt Feature and then the relevant dial pad digit resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Digital Telephony Advanced Call Resume Call See also e SusCW Suspend CW on page 29 e Suspe Suspend Call on page 29 Rtriv Retrieve Call Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q 931 hold facility This function requires the central office slot number to be specified when programmed Pressing lt gt
51. rward On Busy On See also e FwBNo Forward On Busy Number on page 17 FwBOf Forward On Busy Off Switches the extension to forward on busy off Used in conjunction with FwBOn Forward On Busy On on page 17 This function does not required any data to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit switches the extension s use of forward on busy off User Digital Telephony Advanced Forward Forward On Busy Off IP Office R3 0 5402 User s Guide Feature Key Page 17 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 18 Overview of the Feature Key Feature Key FwdH Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives This function is currently not supported on the 5402 telephone FwdH Forward Hunt Group Calls Off Switches the extension to forward unconditional off This function is currently not supported on the 5402 telephone FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all calls This feature requires the target number to be entered when programmed Pressing lt gt Feature and then the relevant dial pad digit sets the extension s forwarding number to that specified by the key pressed User Digital Telephony Advanced Forward Forward Number Also See e FwBOn Forward On Busy On on page on page 17 e FwUOn Forward Unconditi
52. sion by Number eese nennen 24 PICKA Call PICKUD AAIy s cosi en te Ee PO Een ied ate ios Hie eastern len tal ab e ERU D eu Aad bel at 24 PickG Call Pick p GFOUD i ttt rtt Ces Ferr obe vu rue EEGENEN 25 PickM Call Pickup Members ener nra 25 Prog Abbreviated Dial Prod Mission nee Fateor Sep e EXER ERR orca o Mn Ro sese tube 25 Quota ee ie EE 25 Queus Gall QU GUIS vii iore pr dz 25 5402 User s Guide Page iii IP Office R3 0 40DHB0002UKFC Issue 1 5th February 2005 Contents Contents Cont RBak Ringback When Free acis canes tots cect li 26 RBak Cancel Ringback When Free eeeeisisesecseeeesene nai tnt eden dean dmn draht 26 RBSeq Set Ringback Sequence essseeeeseeseeseeeeerertterttttttttttttrttererrtrrerreererereereesseesseesneennen 26 Recor Gall A A E TE E E E E 26 Relay Relay P Ea a TM M T 27 Relyt FREI EE 27 Dima Re MU a eege eebe 27 Resum Resumie Call rr a a e e e a a a a eee a 27 Rtriv Retrieve Gall dama TERES 27 ado LTE E E 28 PREGGO RII Pr 28 SAG Send Alli Cais in nto A ia Feat bolus eate iov tua dedi e C sar ED de ED CR Co M sca 28 Spres AD SUDDIESS eegen vu ee uda ee puse e v ev es 28 Steal Call Steal pn t e oe Mone RE ma Eg de DU oe a E ER RR Re REN En iia 29 SusCW Suspend CAN 29 Suspe S spend CGall 5 n treni e tiet aeter ich Cle od e d Et aed rg 29 usui
53. t Steps 1 through 4 for additional conference connections To add a held call s to an active conference 1 Press LD Conference 2 All calls that are on Hold are added to the conference Message Your Message lamp turns on when a caller has left a message for you 1 Press the button to retrieve your messages and follow the audible prompts IP Office R3 0 5402 User s Guide Basic Call Handling Features Page 9 40DHB0002UKFC Issue 1 5th February 2005 Transfer Page 10 Overview of the Feature Key Feature Key Feature Key Overview of the Feature Key The lt gt Feature key provides access to system features that can be allocated to your dial pad digits by the System Administrator For instance AD Abbreviated Dial can be allocated to dial pad digit 1 Hence when the lt gt Feature key is pressed followed by digit 1 then the call is automatically made to the frequently used number set against the feature Consult your System Administrator for a list of the system features allocated to your dial pad digits System Features Available This section lists the system features that only the System Administrator can allocate to the twelve dial pad digits of your 5402 For System Features that you can always access by using short codes see System Features on page 31 Please note the following e The following system features can only be allocated to the twelve dial pad digits of your 5402 by your System Administrator
54. tion Timer TmDay Time of Day Pressing Feature and then the relevant dial pad digit When lt gt Feature and then the relevant dial pad digit are pressed the user name and number details on the phone display are replaced with the date and time Pressing lt gt Feature and then the relevant dial pad digit again restores the user name and number details This function does not require any data entered when programmed User Digital Telephony Emulation Time of Day IP Office R3 0 5402 User s Guide Feature Key Page 29 40DHB0002UKFC Issue 1 5th February 2005 Overview of the Feature Key Page 30 Overview of the Feature Key Feature Key Toggl Toggle Calls Cycle through each of the extension user s current held calls This function is currently not supported on the 5402 telephone VMRB Voicemail Ringback Off Switches voicemail ringback for the extension off This function is currently not supported on the 5402 telephone VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function is currently not supported on the 5402 telephone VMCol Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages This function requires entry of the target mailbox name prefixed by either to collect messages or to leave a message If just or is entered then the calling extension s mailbox is assumed User Digital Telephony
55. vant dial pad digit parks the call against that extension If programmed without a number after pressing lt gt Feature and then the relevant dial pad digit the target for the parked call must be entered The parked call is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on To retrieve a parked call use Ride under Feature and a dial pad digit If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park to Other Extension See also e CPark Call Park on page 14 e Ride Ride Call on page 28 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function requires the target extension number to be specified when programmed Pressing lt gt Feature and then the relevant dial pad digit initiates a call to the specified extension User Digital Telephony Advanced Call Priority Call PhyEx Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that extension and any forwarding follow me and do not disturb settings applied by the extension user This function requires the target extension number to be specified when programmed This function is currently only available on US based systems
56. xt 11 Call inei 14 Hunt Group Night Service 20 Directed A 16 Hunt Group Out of Service 21 GEOUDz censuit riada 25 Inside Call Sequence 22 Members ccerr 25 No Answer Time 23 Priority Call 24 Outside Call Sequence 23 POD ient ee p Tet s 25 Ringback Sequence 26 A ties 25 Wrap Up Time 30 Quota esci ose ete neris 25 5402 User s Guide Page 35 IP Office R3 0 40DHBO0002UKFC Issue 1 5th February 2005 Phone systems made easy amp affordable e 0 V Latest Phone Systems y Pre loved Phone Systems W A V Easy Finance Options y VoIP vV Hassle Free Installation YW Ongoing Support V Wholesale Call Rates vV Messages on Hold Making Communication Easy 1800 850 214 Sydney Melbourne Brisbane Adelaide Perth Performanc e figures an d data quote d in this do cument are typical and must be specifica lly confirmed in writing by Ava ya before the y become applicable to any particular order or contract Th e company reserves the right to make alterations or amendments to thed etailed spe cifications at its discretion The publication of infor mation in this document does not imply freedo m from pate nt or other protective rights of Avaya or others Intellectual property related to this product including trade marks and registered to Lucent Technologiesh ave been transferred or licensed to Ava
57. ya All trademarks identified by he z or are registe red trademarks or trade marks respectively of Avaya In c All other t radem arks are the property of their respective owners This document contains proprietary in formation of Avayaand is not to be disclo sed or used except in accorda nce with ap plicable agr eements Any comme nts or sugge stions regar ding this do cument should be sent to wgctech pubs avaya com O 2005 Ava ya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 37693 3 Email contact avaya com Web http www a vaya com IP Office R3 0 5402 User s Guide 40DHB0002 UKFC Issue 1 5th February 2005
Download Pdf Manuals
Related Search