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Trio Program Guide - User`s Manual

1. cox ExA A series recording will capture every episode of a favorite program even if the schedule changes 1 Use the UP or DOWN arrow to highlight Record and then press SELECT This will display the Record Options dialogue box 2 Use the DOWN arrow to highlight Record Entire Series and then press SELECT 3 Adjust the settings using the UP and DOWN arrows to highlight individual settings the LEFT and RIGHT arrows to choose options and the B button to confirm a setting change There are many different settings you can change e Episodes You can choose to record First Run programs default or First Run amp Repeats e Channels You can decide to record programs that air on the program s original channel default or any channel that carries the program 735 TRVLH only All showings Adam visits the California State Fair for fried food on a stick Jim Denny s LIVING ROOM Series recordings offer a variety of settings so you only record the programs you want and keep them only as long as you want them e Airtimes You can choose between All Showings default or only those that run at a specific time e Keep This setting lets you determine whether to record All Episodes default or any number of episodes between 1 and 15 e Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed default or Watch an
2. Guide Language allows you change the language 3 Use the UP or DOWN aaa Es of your Guide from English to Spanish and vice highlight the appropriate option Press SELECT ds 4 Press the LEFT arrow three times to return to the Settings Menu or press EXIT to return to live television 106 Set the Guide Text Size This setting is specific to each receiver Begin at the Guide Options Menu E Use the DOWN arrow to highlight Other Settings Press the RIGHT arrow or SELECT button to open the Other Settings Menu which will appear in the card on the left Use the UP or DOWN arrow to highlight Guide Text Size Press the RIGHT arrow or SELECT button to move to the options in the center card Use the UP or DOWN arrow to highlight the appropriate option Press SELECT Press the LEFT arrow to return to the Other Settings Menu or press EXIT to return to live television Set the Guide Aspect Ratio This setting is specific to each receiver Begin at the Guide Options Menu 1 Use the DOWN arrow to highlight Other Settings Press the RIGHT arrow or SELECT button to open the Other Settings Menu which will appear in the card on the left Use the UP or DOWN arrow to highlight Guide Aspect Ratio Press the RIGHT arrow or SELECT button to move to the options in the center card Use the UP or DOWN arrow to highlight the appropriate option Press SELECT Press the LEFT arrow three times to return to the Settings Menu or press EXIT to retu
3. Pressing the USER button on the remote control displays the Current User screen Curren t User A j f f 4 A gt j STARIS aS em gt Eo A gt Ny i F dd N br 1 at M ne of Repeatedly pressing the USER button will display different users A 19 Chapter 3 Guide The Trio Program Guide is simple consistent and easy to navigate making it easier for you to find and tune into your favorite television programs and On DEMAND entertainment It was designed specifically for High Definition televisions giving it an advanced look and feel This Chapter introduces you to the Trio Program Guide and discusses different ways to find the channels and programs that interest you This Chapter also introduces the new Browse Related function that allows you to find programs that are similar to the programs you like Related programs may be in the same genre or share subject matter They may also share actors and directors with your favorite shows The main sections in this Chapter are e Using the Guide e Browse Related e INFO and Channel Banners 20 Using the Guide Launch the Guide There are two ways to access the Guide The first is to simply press the GUIDE button It takes you directly to the main Guide display that shows information about available channels programs and short program descriptions The second way to open the Guide is through the Main Menu To access the
4. ccccccssscccccssscecceesececseseeceeuseeeseageeessagseessegseesssgeeessagees 80 View the Use Agreement wicca sesccess doi sac iedevarnbcencdeiadexeesdekee ore dulawec ews Snedad cates shelsk ous tubeneeidiacds 80 VIEW The COX PIIVaACY POICY caian tetecesehalanaze i Guns sealstaenbabenetebieness 81 Chapter 10 Search iia Oe A 2 83 Searchtor Prodr aM S sra rai 83 Notes on Using the On Screen Keyboard cccccccccccocccccnnccccncnoonccnnnnnononnnnnncnnnnnnnnnnnannnnnnnnnnnonos 85 Search for Programs up to 14 Days ANlead cccccoocccccccccnncccncnncoconnnnononcnnononnnnnonannncononencnnnoos 85 DAVE A o Pe tated ANE senate 86 SOS A A E 88 o SO ae se cn ae A AA 88 STEUD ISO ass ta aa age ae a A 89 A E E ne eer ee eee eer eee 89 Bare pee ee teen em nn eR Tee eer kL eee eer eer 90 Parental Controls and Program RatingS ccccccsssssseeessessseeeseeeesseeeeeoenseeeeseoenseeessonenseees 91 sel a Parental Control PIN scaricare dais 91 sio A nn aa e n aaae eai 91 SOV Ae UCAS Ge A A E A 92 Restrict Access to Programming cccccseseccseeeeeeseeeeeeceeseeeeaeeeeeeseeseeessaeeeessageeeesenseeesseeeeeeas 92 Temporarily UNIOCK APP o paai naaa iiA 92 Eee He VAISS APA MN EE TAE A A AE A E A AE 93 LOCK AUN S sms airada 94 LOCK COMTENEAGVISCHES crvcac2 PO OO E AA 94 LOCK CS aia dono 94 BOCK MMM coo 95 LOCK RECO MINOS alisar 95 MOCK PULCMASES it A ico 96 Rele SLC OS a da EL EE da el dd ii 97 Eo AA II NI A a ae 97 Channe
5. 2 Use the UP and DOWN arrows to highlight a content advisory that you want to block Press SELECT to lock that option 3 Use the UP or DOWN arrow to select additional content advisories Press SELECT to lock each additional one Use the UP or DOWN arrow to highlight the content 4 Press the LEFT arrow to return to the advisory rating and press SELECT Parental Controls Menu or press EXIT to return to live television Lock Times To restrict access to programming that airs during certain times of day begin at the Parental Controls Menu in the card on the right 94 Use the UP or DOWN arrow to highlight Lock Time Press the RIGHT arrow or SELECT button to choose that option Use the UP and DOWN arrows to highlight time schedules that you want to block Press SELECT to lock that option Use the UP or DOWN arrow to select a additional time schedules Press Use the UP or DOWN arrow to highlight the content SELECT to lock each additional one advisory rating and press SELECT Press the LEFT arrow to return to the Parental Controls Menu or press EXIT to return to live television Block Titles Choosing Block Titles will hide the title and description of programs that have been locked This is useful as some titles and descriptions may include suggestive or inappropriate language To Block Titles begin at the Parental Controls Menu in the center card 1 Use the UP or DOWN arrow to move the highlight
6. Carats show when you can move to the left or the right 10 Carats are also used in long lists such as channels or programs to indicate that there is more information above or below These carats only appear when the card is in focus when the card s color is slightly darker and the yellow highlight bar is present Use the UP or DOWN arrows or the PAGE UP or PAGE DOWN buttons to scroll through long lists O Guide 135 737 739 740 741 746 ist View TRVLH 8 00pm FX 9 00pm TLCHD HIST y11 00pm APLHD SPRTS 12 00am BETHD 1 00am COX TN Search Mysteries at t Mysteries at A Bizarre Foods Mysteries at t Mysteries at t gt USER Switch User Hello MIKE 735 TRVLH Tue 9 04 9 10 00pm 11 00pm Hang A mailbox from the Cold War an antique wheelbarrow s secret a preserved monster head Tribune Media Services Im LR TV PG 8 Change Guide Date Recommendations Carats show when you can move up and down in long lists 11 Arrows in the yellow highlight bar let you know that you can move up or down in the list and right or left between cards Use the UP and DOWN arrows to scroll through lists and the RIGHT and LEFT arrows to move between cards USER Switch User e Hello MIKE List View 735 TRVLH TRVLH 8 00pm Mysteries at t Tue 9 04 4 10 00pm 11 00pm Ha tna FX 9 00pm Mysteries at t TLCHD A mailbox from the Cold 7359 HIST y11 00pm Bizarre Foods War an antique 7
7. Message Sorry there is currently no TV signal detected for this channel The channel may be temporarily off air Please try again later If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 3 1 1 when calling Alternatively you can press the GUIDE button on your remote control to watch programs on other channels Sorry your PIN has been locked Please contact Cox Customer Service at 866 961 1207 for assistance Reference 3 2 1 when calling Sorry we have experienced technical difficulties while setting your Purchase PIN Please try again If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 3 2 2 when calling Sorry we have experienced technical difficulties while setting your Parental Control PIN Please try again If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 3 2 3 when calling Pay Per View Error Code 4 1 1004 Not authorized Message Sorry you are not authorized to purchase this program Please contact Cox Customer Service at 866 961 1207 for assistance Reference 4 1 1004 when calling Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance You Should Change channel or contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer
8. Set Text Size This setting is specific to each receiver To change the appearance of Closed Captioning text size for digital programming begin at the Closed Captioning Menu 1 Use the DOWN arrow to highlight Text Size Press the RIGHT arrow or SELECT button to move to the options in the center card Use the UP or DOWN arrow to highlight the appropriate option Press SELECT to confirm your choice Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Set Text Color This setting is specific to each receiver To change the appearance of Closed Captioning text color for digital programming begin at the Closed Captioning Menu 1 Set Background Color This setting is specific to each receiver To change the color for the Closed Captioning background for digital programming begin at the Closed Captioning Menu 1 Use the DOWN arrow to highlight Text Color Press the RIGHT arrow or SELECT button to move to the options in the center card Use the UP or DOWN arrow to Use the UP or DOWN arrow to highlight Text Color highlight the appropriate option and then press SELECT to move the highlight bar Press SELECT to confirm your to the options list choice Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Use the DOWN arrow to highlight Background Color Press the RIGHT arrow or SELECT button to move to the op
9. About Your Six Tuner DVR The six tuner DVR includes six channel tuners With this DVR you can e Record six programs simultaneously while watching one of those programs or a previously recorded program e Record all six programs in HD or SD depending on your preference e Switch between all active tuners with the SWAP button on the remote control A Note About Six Tuner DVR A six tuner DVR is subject to limited availability in your market Be sure to contact Cox Customer Service for more information on its availability and how to obtain one Using the DVR Scan a Live Program You can use the same VCR like functionality while watching live TV because the DVR temporarily stores whatever program you are watching You can easily pause rewind and re watch a favorite scene instantly jump back seven seconds with Instant Replay or after pausing or rewinding live TV fast forward to the next important scene To do this use the PLAY PAUSE REWIND FAST FORWARD INSTANT REPLAY and other functions described in the Using the DVR section below 39 To return to the currently airing portion of the program press the LIVE button on your remote control The program is still saved to temporary storage but you will see live TV Use the RECORD Button The Trio Program Guide gives you two options for recording a program The first is to simply press the RECORD button on your remote control You can do this when You are watching a liv
10. From time to time you may run into a conflict between the programs you are trying to record or watch Generally there are three types of conflicts recording conflicts between overlapped schedules tuner conflicts between too many programs and storage conflicts when too little space remains on the DVR hard disk Here are the messages you will receive and the best ways to resolve the conflict 46 Message There is not enough space on your DVR to record this program To free up space for future recordings change some of your Keep Until Delete recordings to Keep Until Soace Needed or delete some of them In 5 minutes we will need to change your channel for scheduled recordings To continue watching this channel you must cancel one of the following recordings e Program 1 by name e Program 2 by name e Program 6 by name All tuners are currently in use In 5 minutes we will need to change your channel for a scheduled recording To continue watching this channel you must cancel one of the following recordings e Program 1 by name e Program 2 by name e Program 6 by name All tuners are scheduled to record programs at this time To record this program you must cancel a scheduled recording or record the new program on a different DVR e Program 1 by name Resolution The user tried to start a recording but there is not enough hard disk space available Press A to acknowledge the
11. Press SELECT to Watch Now Browse Cast amp Crew Begin at the Browse Related Card to select programs featuring the cast amp crew 1 Use the UP or DOWN arrow to move through the choices on the Browse Related Card Place the highlight bar on Related Cast amp Crew Press the RIGHT arrow or SELECT button to move to the center card which offers several choices to help The Browse Related Card appears on the left with narrow your search Use the UP and Related Cast amp Crew highlighted Press the RIGHT DOWN arrows to select an actor or arrow to move to the Programs Card which shows director programs featuring the same actors or directors Press the RIGHT arrow or SELECT button to move to the Programs Card Use the UP and DOWN arrows to select a program When you have found a program you want to watch press the RIGHT arrow or SELECT button to move to the Actions Card The Summary Card on the left describes the program you have selected Press SELECT to Watch Now 26 Browse Related Genre Begin at the Browse Related Card to select programs featuring the programs in the same genre 1 Use the UP or DOWN arrow to move through the choices on the Browse Related Card Place the highlight bar on Related Genre 2 Press the RIGHT arrow or SELECT button to move to the center card which offers several choices to help narrow your search Use the UP and DOWN arrows to select a related program The Browse Rel
12. Background Opacity 106 Block Titles 95 Browse Cast amp Crew 26 Browse Movie Posters See On DEMAND Browse On DEMAND See On DEMAND Browse Related 7 20 25 26 27 54 101 Call Log 74 Caller ID to the TV 74 75 Cancel a Series Recording 60 Cancel Recordings 57 Change Recording Options 55 Channel Banner 18 Channel Banners 28 Closed Captioning 103 Confirm Recordings 46 Cox Customer Care 34 91 124 Cox Privacy Policy 81 Current User See Users Customer Support 78 Default View 100 Delete Recordings 53 Delete Series Recordings 60 Delete User See Users Digital Output 109 Digital Service 103 104 Digital Video Recorder 38 Dynamic Range 110 Edit Banners See Info Banners Channel Banners Edit Recording Options 55 Edit Recording Options series 58 Edit User See Users Exit On DEMAND See On DEMAND Favorite Channels 37 87 88 98 99 100 Get More Information 23 Grid View 7 21 22 49 100 Guide Display 87 100 101 102 103 106 107 Guide Language 106 107 Guide Text Size 107 Guide Views 7 21 Info Banners 28 29 30 102 INFO button 7 18 28 29 Instant Replay 36 53 Interactive Services 74 live call forwarding 74 Lock Programs 92 Lock Purchases 95 96 Lock Services 97 Lock Users See Users Main Menu 7 17 18 19 21 22 24 32 83 87 Manual Recordings 39 44 45 46 56 Multi Room DVR 62 New User See Users On DEMAND
13. Error Code 2 1 2 1 Alert 2 1 2 2 Alert 2 1 2 3 Alert 2 1 2 5 Alert 2 1 2 6 Alert 2 1 2 7 Alert 2 1 2 8 Alert This receiver cannot schedule recordings This feature is coming soon Please schedule the recordings on your DVR receiver If you do not have a DVR receiver and wish to get one please contact Cox Customer Service at 866 961 1207 Reference 1 1 8 when calling Message Sorry we have experienced a problem playing back this recording Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 1 when calling Sorry we have experienced a problem playing back this recording Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 2 when calling Sorry we have experienced a problem playing back this recording Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 3 when calling Sorry we are currently experiencing some technical difficulties If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 5 when calling Sorry we have experienced a problem with your Whole Home DVR network Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 6 when
14. The banner will show the program title a brief description of the program its total running time and program rating information Press the INFO button a second time to show the complete program description Close the Info Banner by pressing the INFO button a third time Banner Icons There are a number of different icons you may see on an Info or Channel Banner This table tells you what each one means This program is in stereo This channel has been selected as a Favorite This channel has been placed on your Skipped Channels list This ts a first run program E This program has been locked See Parental Controls for more information This program is available at no cost This program has been unlocked See Parental Controls for more information This program has already been purchased via On DEMAND or PPV This program is available in High Definition Pay Per View programming available for a fee This program is available in Spanish via the SAP setting Ea This program has a reminder set This is a live program A single episode is scheduled to record The same icon is used to indicate one time only manual recording This program is currently being recorded A series recording is scheduled for this program The same icon is used to indicate a manual recurring recording lt This program is marked as Keep Until Space Needed or Keep Until Watch any portion of the program Th
15. Tue 9 04 6 10 00pm 11 00pm y Trayelwo FX 9 00pm Mysteries at 1 137 TCAD x A mailbox from the Cold 739 HIST y11 00pm Bizarre Foods War an antique 740 APLHD wheelbarrow s secret a preserved mcnster head 741 SPRIS 12 00am Mysteries at t 746 BETHD 1 00am Mysteries at t Tribune Media Services In HD COX W qearen B Chanae Guide Date Recommendations There are multiple places to find out when the program will air 14 About the Remote Control The image below shows a Cox remote and highlights the buttons that are discussed in this guide Your remote control may appear differently but button functions remain the same LIVE Returns to live television SETTINGS Opens the Settings Menu Video Navigation Scan a recorded or live program with Play Fast Forward Rewind Instant Reply Pause and Stop SELECT Selects the highlighted item PAGE Scrolls any menu up or down one page A B C D Provides options A Confirms options B and Closes windows C COX MENU Opens the Main Menu with one push GUIDE Opens the Guide with one push LAST Returns to the last channel or the last Guide screen viewed Number Pad Enter channel numbers and PIN directly into the remote control al ri ES o ANJ d i Bie Ay un i vat r E wu c Ia D ES COMCOM POWER Turns on or off the television cable receiver DVD player or other component ON DEMAND
16. You can view you Favorite Channels any time by pressing the FAV button To Set Favorite Channels begin at the Settings Menu Each User can set a personalized Favorite Channels list Set Favorite Channels is found in the 1 Use the UP or DOWN arrow to center card highlight Channels Press the RIGHT arrow or SELECT button to move to the Channels Menu in the center card 2 Press the RIGHT arrow or SELECT button to open the Favorite Channels list which will now appear in the center card 3 Use the UP and DOWN arrows to highlight a channel you want to set as a Favorite Alternatively you can simply enter the channel number using the number 0 9 keys Press SELECT A checkmark will appear next to the channel 4 Continue highlighting and selecting Favorites until you have completed your list 5 Press the LEFT arrow to return to the Channels Menu or press EXIT to return to live television You can unselect a Favorite Channel by moving the highlight bar to that channel and pressing SELECT The checkmark will disappear You can select all channels as Favorite Channels by pressing the A button You can unselect all channels by pressing the A button again 98 Set Skipped Channels Each user can remove channels from their personalized guide Like Favorite Channels you should first logon to your user profile Otherwise setting Skipped Channels will apply to the default user You can always tune to a Skipped Channel by en
17. can make this your default view See Chapter 10 for more information Press GUIDE additional times to call up Theme HD Favorite channels and Zone channels e Each additional time you press GUIDE the other views will come up in order until you are returned to live TV Pressing the LAST button will return you to the previous view letting you navigate backwards through the different views 21 Notes About Grid View Grid View is the first view you will normally see but you can make any of the views the first view by changing the Default Guide View in Settings While using Grid View the RIGHT and LEFT arrows are used to navigate through time segments To select a program and time you must press SELECT to move to the Action Card Pressing the RIGHT arrow will continue to move the highlight bar through the grid Find Programs Playing on a Specific Date and Time The Guide carries a full 14 days of programming To check listings for a particular date and time within that window press the B button Set Guide Date on your remote control Select the date you are interested in and then the time Press B again to confirm The Guide will display the programs airing on that date and time Use the Guide to Find Available Channels In the List View the Guide shows three information cards The Channels Card is on the left Navigate channels when the Channels Card is in focus It will be slightly darker in color and includes the yello
18. four digit PIN It will only happen once triggered by the first change request This allows you to easily change multiple settings during any single visit to Parental Controls 4 Use the LEFT arrow to return to Locking Status Temporarily Unlock Parental Controls lets you open all locked channels for a short period of time The Temporarily Off function found under Locking Status opens all locks as long as the remote control is active If the remote is inactive for five consecutive hours then all locks are automatically restored 92 Lock Channels After turning on Parental Controls you have a number of different ways to restrict access to Programming including by channel by ratings by content advisories and by time slot Begin at the Parental Controls Menu in the card on the right 1 Use the UP or DOWN arrow to highlight Lock Channel Press the RIGHT arrow or SELECT to choose this option 2 Use the UP and DOWN arrows to highlight channels that you want to block Alternatively you can simply enter the channel number using the number 0 9 keys Press SELECT to lock that option Use the UP or DOWN arrow to highlight the 3 Use the UP or DOWN arrow to select channel and press SELECT additional ratings Press SELECT to lock each additional rating 4 Press the LEFT arrow to return to the Parental Controls Menu or press EXIT to return to live television Rather than lock single channels you can lock all channels
19. 115 DMA NeW bl loco le dis reirnos 116 Change Recover NaMe unan a 116 A Note About Change Receiver Name ooooccncccccccnnccccnoncnnnnccnnncnnnnonnnncnnnnonnnnnnnnnnnannnnnnnnnnnness 116 Change NetWork Status sui a 116 View DVR NeWOTKk sico 118 BeOS TAUIT DV Ri A ee case 118 A Note About Ser Deltatt DVR nani eae tteases aie ence ie ats en easels oes iene 119 TU PAUSE IVE TIN ORNO O ina e ae leaped E ieee 119 A Note ABOUt Pause LIVE Testa a 119 Power Manager for Energy Efficiency siii ca 119 Eront Panel Status usada 120 Chapter 12 Pay Per View ccsssecssseeceseeceneeceneesens 12 1 Purchase Pay Per View Programming from the Guide ooocccccooccncococcnnoconcnnconanoncnnanenos 122 PPV COUnIGOWN TIME Ran ca 123 Searel PPV COMECN isa io tii 123 Ganca amp PPV PUOrChaSe kirseriisan ee ee r a a 123 Chapter 13 Error Messages cccsseeseseeceseeeneeeens 124 DUD SCHIDUION aa E E 124 DYR a Cee Er SE ne Se e a a e Or See ee ee ee 125 SEVICE S tonada 126 GUION ica 128 ONDEMAND cac E iccanecaaeRO 128 interactive CS aa 130 Receiver A a cies tact aussie eucce cate aente E 131 Chapter 1 Your Trio Program Guide Welcome to your new Trio Program Guide The consistent look and feel is designed to work specifically with High Definition televisions and the way you watch TV New features and simplified navigation make it easier to find the programming you want when you want it whether it s live On DEMAN
20. DVR will also be recorded The Actions Card is in focus The program displayed in the Summary Card will begin recording The highlight bar does not need to be on Record for this to happen A previously set program reminder appears Recording will begin at that program s scheduled start time provided it is in the future If the program is currently airing and you are tuned to that channel recording will begin immediately and any portion of program that has been temporarily stored on the DVR will also be recorded 40 Record Programs from the Trio Program Guide The second option allows you to record programs that you have found using the Trio Program Guide After selecting a program that you want to watch as described in Chapter 3 Guide you can access the Record Options Menu from the Actions Card From the Actions Card use the DOWN arrow to move the highlight bar to Record and press SELECT The Record Options Menu offers up to three choices e Record This Program Record any program you found in the Trio Program e Record Entire Series displayed only Guide from the Actions Card if program is part of a series e Set Manual Recording Your Cox DVR lets you record up to two programs at any given time For more information on this topic please see About Your Dual Tuner DVR above Record a Program The Record This Program option records a single program that is scheduled to air in the future or is Currently airing To Record
21. RIGHT arrow A new screen will appear with a TV Caller ID Menu on the left TV Caller ID the first item in the list will be highlighted 2 The default setting for Caller ID to the TV is on i A a a ait A ID l 404 893 8897 Caller ID to the TV allows you see who is calling without interrupting your program 3 To set the duration of the Caller ID banner use the UP or DOWN arrow to highlight Duration and press SELECT or RIGHT arrow 4 Use the UP or DOWN arrow to highlight 5 10 15 20 or 30 seconds and press SELECT or RIGHT arrow 5 Press LEFT arrow or LAST to return to the TV Caller ID Menu 6 To position the Caller ID Banner use the UP or DOWN arrow to highlight Position and press SELECT or RIGHT arrow 7 Use the UP or DOWN arrow to highlight Bottom or Right for the banner position and press SELECT or RIGHT arrow 8 Use LEFT arrow or LAST to return to the Phone Tools Menu Watch Zone Channels You can simultaneously view some of the most popular channels through the Zone Channels feature in Interactive Services Zone Channels includes up to 6 channels in each of three categories News Sports and Kids When you click on Zone Channels in Interactive Services you will see live video from each channel in a category say Sports arranged on a single screen To open Zone Channels begin at the Interactive Services Menu in the card on the left 1 Use the UP or DOWN arrow to Kids Zo
22. Receiver and then press the DOWN arrow twice to highlight Receiver Test Report 2 Press SELECT to view the Receiver Test Report A new screen will appear that will display the Receiver Test Report This report displays the type of test brief summary of the issue and troubleshooting instructions The Receiver Test Report displays the test name brief summary of the issue and troubleshooting steps 3 Press C or LEFT arrow to exit View the Use Agreement You may review your Use Agreement with Cox at any time To do this begin at the Customer Support Menu 1 Use the UP or DOWN arrow to highlight Use Agreement and press SELECT or RIGHT arrow The agreement will appear in a dialogue box The Use Agreement screen includes details on your 2 Use DOWN arrow to scroll through cable service agreement with Cox the information 3 Press C or LEFT arrow to exit 80 View the Cox Privacy Policy You may review the Cox Privacy Policy at any time To do this begin at the Customer Support Menu 1 Use the UP or DOWN arrow to highlight Privacy and press SELECT or RIGHT arrow The agreement will appear in a dialogue box 2 Use DOWN arrow to scroll through the information 3 Press C or LEFT arrow to exit This screen details the Cox Privacy Policy 81 Chapter 10 Search The Trio Program Guide features a Universal Search function that lets you quickly sort through all the programming available
23. See Polt oodal moves to evict Rachel and Monica Chandler tries to Browse Related There are two ways to manage the way programs are removed from the list The first is the Until option It allows you to decide in advance when a program will be deleted based on other conditions You can choose to keep a program until storage space is needed you watch any portion of the program or until you actively delete it HD TV PG cox bd When you no longer want to keep a recording you can delete it from the Actions Card To change an Until setting begin at the Actions Card of a program selected from the DVR Recorded Programs list 1 Use the UP or DOWN arrow to highlight Until and then press SELECT It will open a new dialogue box 2 Use the UP or DOWN arrow to highlight the appropriate choice Space Needed Delete or Viewed and then press SELECT 3 Press B to confirm and update your settings The second way is to simply delete a program To do that begin at the Actions Card of a program selected from the DVR Recorded Programs list 1 Use the UP or DOWN arrow to highlight Delete This Program and then press SELECT 53 2 Press B to confirm Get Details About a Recording When programs are recorded the DVR also captures all the program information you are accustomed to seeing when using the Trio Program Guide to find live TV programs To get more details about the programs in your DVR List such as a full
24. Service for assistance Contact Cox Customer Service for assistance You Should Contact Cox Customer Service for assistance 126 4 1 1007 Credit limit exceeded 4 1 16 Credit not sufficient 4 1 1999 Alert 4 1 2 Blacked out 4 1 3 Purchase functionality disabled 4 1 32 Program not purchasable 4 1 4 Alert 4 1 5 Heavy network traffic 4 1 6 Alert You have exceeded your maximum credit limit to purchase this program Please contact Cox Contact Cox Customer Service Customer Service at 866 961 1207 for for assistance assistance Reference 4 1 1007 when calling Sorry you currently have insufficient credit to purchase this program Please contact Cox Contact Cox Customer Service Customer Service at 866 961 1207 for for assistance assistance Reference 4 1 16 when calling Sorry you purchase did not go through due to some technical difficulties If the problem continues please contact Cox Customer Service at Contact Cox Customer Service 866 961 1207 for assistance Reference 4 1 1999 for assistance when calling Sorry his program is currently blacked out and is not available for purchasing Please contact Cox Contact Cox Customer Service Customer Service at 866 961 1207 for for assistance assistance Reference 4 1 2 when calling Sorry your purchase functionality has been disabled Please contact Cox Customer Service at Contact Cox
25. bar to Parental Locks Use the UP or DOWN arrow to select a rating and Press the RIGHT arrow or SELECT then press SELECT to confirm button to edit the lock settings Use the UP or DOWN arrow to move the highlight bar to Block Titles Press the RIGHT arrow or SELECT button to edit these options Use the UP and DOWN arrows to choose a program rating level and press SELECT to block titles and descriptions for programs at that rating and higher Alternatively highlight All Locked Programs to block titles of all locked programs and press SELECT Press the LEFT arrow twice to return to the Parental Controls Menu or press EXIT to return to live television Lock Recordings The Lock Recordings option lets you require a Parental Control PIN to delete or cancel a recording To turn this option on 95 From the Parental Controls Menu in the center card 1 Use the UP or DOWN arrow to highlight Parental Locks Press the RIGHT arrow or SELECT button Use the UP or DOWN arrow to highlight Lock Recordings and press SELECT Use the UP or DOWN arrow to Use the UP or DOWN arrow to select a rating and highlight Prevent Deletion and press then press SELECT to confirm SELECT A checkmark will appear to confirm the selection Use the UP or DOWN arrow to highlight Prevent Cancellation and press SELECT A checkmark will appear to confirm the selection Press the LEFT arrow twice to return to the Parental Controls Menu or press EXIT to
26. cards will shift to the left and the focus will move to the Actions Card in the center A Summary Card will appear on the left Change Recording Options for a Single Program You can view and revise the recording options assigned to any scheduled single program recording At the Actions Card Edit Recording Options will be highlighted 1 Press SELECT A dialogue box with the recording options assigned to that program will appear 2 Adjust the settings using a combination of the UP and DOWN arrows to highlight individual settings and the SELECT button to confirm There are several different settings you can change Edit Recording Options lets you manage single program recordings e Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed or Viewed any portion of the program You can also choose the I Delete option to save a show until you manually delete it e Start You can set a recording to begin On Time or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program begins 95 End You can set a recording to end On Time or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program concludes Additionally you can extend the end time of the recording by 1 hour 2 hours and 3 hours afte
27. description of the program its content ratings or length of time select a program just as you would if you were going to watch it When you arrive at the Actions Card 1 Use the UP or DOWN arrow to highlight See Full Details and then press SELECT A dialogue box will appear with the program information 2 When you are finished press C to close Browse Related Programs recorded to your DVR can be used as a Starting point for conducting Browse Related searches This feature lets you search for upcoming episodes related series related programs from cast amp crew and related genre just as described in Chapter 3 Guide 54 Manage Scheduled Recordings The Trio Program Guide lets you review and manage all your currently scheduled recordings including changing the recording options and canceling a scheduled recording To review your Scheduled Recordings begin at the DVR List Menu on the left in focus 1 Use the DOWN arrow to move the highlight bar to Scheduled Recordings All of your scheduled recordings listed in chronological order beginning with Today will appear in the Folders Card in the center of the screen 2 Press the RIGHT arrow or Review planned recordings change settings and SELECT The focus will move to cancel planned recordings from the Scheduled the Folders Card Recordings Menu 3 Use the UP or DOWN arrow to find a planned recording you want to review 4 Press the RIGHT arrow or SELECT The
28. of the personalized channels list In homes with more than one television different users can logon to their personalized settings from different sets To set the current user from the Settings Menu 1 Press the RIGHT arrow or SELECT button to move to the Users Menu in Select a user profile each time you turn on the the center card Set Current User is television to access Favorite Channels and other the first item in the list and will be features highlighted 2 Press the RIGHT arrow or SELECT button to open the user list which will appear in the center card 3 Use the UP or DOWN arrow to highlight your user profile and press the SELECT button 4 Use the LEFT arrow to return to the Settings Menu or press EXIT to return to live television Edit User You can change your personalized settings at any time To do this begin at the Settings Card 1 Press the RIGHT arrow or SELECT button to move to the Users Menu in the center card 2 Use the UP or DOWN arrow to highlight Edit User and press the RIGHT arrow or SELECT button to Change personalized settings using the Edit User show the Edit User options function which is found in the middle screen 3 Press the RIGHT or LEFT arrow to find the user Press B to Continue 4 Change the user name if you like and then press B to Continue 5 Change the picture if you like and then press B to Save Changes 6 Use the LEFT arrow to return to the Settings Menu or p
29. on your wireless phone 61 Chapter 6 Whole Home DVR Cox s new Whole Home DVR service lets family members watch saved programs from any television set cable receiver combination in the house even those that don t have DVRs The DVR also allows you to pause a show in one room and resume watching it in the other room It is that easy Up to five receivers any combination of DVRs and non DVR receivers can be networked together The latest software upgrade from Cox now supports multiple DVRs for your Whole Home DVR service You can access combined or individual list of recordings stored on all DVRs from any receiver in your home network When your network is complete family members can watch recorded programs at the same time from each of the televisions in the network From the non DVR receivers you can play a program replay favorite scenes or fast forward to the next important scene delete the program when you have finished watching it and schedule recordings just as you would if you were using the DVR enabled receiver Only the DVR enable receiver can give you VCR like functionality PAUSE REWIND etc while watching live TV To enjoy Whole Home DVR you must be a subscriber to Cox s Whole Home DVR service If you are not a subscriber but would like to learn more please contact your Cox Customer Service Representative The main sections in this Chapter are e General information on multiple DVR support e Watching recorded
30. priority series episode will be recorded in its entirety The series episode of lower priority will still be recorded although up to 20 of content may be clipped from its beginning or end to accommodate the series episodes of higher priority This prevents from having the lower priority series episode from not getting recorded at all because it conflicted with other series episodes 91 Scan a Recorded Program Watching programs recorded to a DVR offers the same ability to scan forward and backward in your program that you find in programs taped by a VCR Programs recorded to a DVR also allow scanning at multiple speeds The different functions are described below PLAY This button starts your program at normal speed PAUSE You can pause a recorded program for up to 15 minutes Pausing longer than that stops your program and brings you back to the Recorded Programs list You can resume watching your program from the Actions Card of that program PAUSE also toggles between the Pause and Play functions STOP This button ends your program and brings you back to Recorded Programs list FAST FORWARD This button lets you scan ahead in your program at up to four different speeds Press FAST FORWARD once to begin fast forwarding Each successive press up to 4 presses increases the speed Pressing FAST FORWARD a fifth time returns the program to normal speed You can also press PLAY to return the program to normal speed If you fast
31. take up to 15 minutes to reset If the problem continues please contact Cox Customer Service to speak with a representative Reference 10 1 26 when calling Please disconnect any MoCA devices not provided by Cox and run the receiver test again If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 10 1 27 1 when calling Contact Cox Customer Service for assistance Play an On DEMAND program If the problem continues please contact Cox Customer Service Play an On DEMAND program If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Please disconnect any MoCA devices not provided by Cox and run the receiver test again If the problem continues contact Cox Customer Service 132 10 1 27 2 Test has detected fewer receivers than the actual number of authorized receivers on your home network 10 1 28 Problems with your Whole Home DVR network 10 1 29 Unable to test On DEMAND 10 1 30 Problem detected 10 1 5 Problem detected 10 1 6 1 Possible problem detected 10 1 6 2 Problem detected 10 1 6 3 Possible problem detected 10 1 6 4 Possible problem detected 10 1 7 1 Problem detected 10 1 7 2 Possible problem detected Please ensure that all receivers are con
32. the days you want Power On to start your receiver Press SELECT Days are noted by date and extend 12 days into the future Continue highlighting and selecting days until you have completed your list Press the LEFT arrow to return to the Power On Timer Menu Use the DOWN arrow to highlight Time Press SELECT Use the UP or DOWN arrow to highlight the time of day you want Power On to start your receiver Press SELECT Times are available in half hour increments Press the LEFT arrow twice to return to the Timers Menu or press EXIT to return to live television Set Power Off Power Off automatically turns the receiver off at a specific time each day This setting is specific to each receiver To set a Power Off time begin at the Timers Menu 1 Use the UP or DOWN arrow to highlight Power Off Timer Press the RIGHT arrow or SELECT button to open the Power Off Timer Menu which will appear in the card on the left With the highlight bar on Power Off Timer Status press the RIGHT arrow or SELECT to move the highlight bar to the options in the center card Use the UP and DOWN arrow to select On or Off The highlight bar will be on Off when you arrive at the options list Press SELECT to confirm your choice Press the LEFT arrow to return to the Power Off Timer Menu After you set Power Off you will also need to set the Power Off days and time To do this begin at the Power Off Timer Menu Use the UP or DOWN arrow to highlight P
33. to live television Note The On With Receiver option will always turn the TV and receiver off at the same time Depending on the model of your TV however you may need to turn on the TV and receiver separately Also some TV models take longer to warm up when they are plugged into the receivers AC outlet In these cases you may prefer to set AC Outlet Use to Always On or plug your television directly into a wall outlet Front Panel Display Options You can control what information the front panel displays To change these options begin at the Receivers Menu 1 Use the UP or DOWN arrow to highlight Front Panel Display Options Press the RIGHT arrow or SELECT button to open the Front Panel Display Options Menu in the center card 2 Use the UP and DOWN arrows to choose which information to display on your receiver s front panel Press SELECT 3 Press the LEFT arrow three times to return to the Settings Menu Press EXIT to return to live television 115 DVR Network DVR Network allows you to manage settings related to your Whole Home DVR service These settings include changing receiver names viewing DVR network and changing network status of DVRs Change Receiver Name Change Receiver Name allows you to provide a name for your receiver This setting is extremely useful when you subscribe to multiple DVRs for your Whole Home DVR service lt allows you to name DVRs so that you can identify them later while scheduling rec
34. to the options list Press SELECT to confirm your choice 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Set Digital Service This setting is specific to each receiver To choose a Closed Captioning service for digital stations begin at the Closed Captioning Menu 1 Use the DOWN arrow to highlight Digital Service Press the RIGHT arrow or SELECT button to move to the options in the center card 2 Use the UP or DOWN arrow to Use the UP or DOWN arrow to highlight Digital highlight the appropriate option Service and then press SELECT to move the Press SELECT to confirm your highlight bar to the options list choice 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Set Text Style This setting is specific to each receiver To change the appearance of Closed Captioning text style for digital programming begin at the Closed Captioning Menu 1 Use the DOWN arrow to highlight Text Style Press the RIGHT arrow or SELECT button to move to the options in the center card 2 Use the UP or DOWN arrow to Use the UP or DOWN arrow to highlight Text Style highlight the appropriate option and then press SELECT to move the highlight bar Press SELECT to confirm your to the options list choice 104 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television
35. 40 APLHD wheelbarrow s secret a preserved monster head 741 SPRIS 12 00am Mysteries at t 746 BETHD 1 00am Mysteries at t Irfbune Media Services Ini HD e o 4 TY Search B Change Guide Date D Recommendations Arrows on and around the highlight bar show when you can move up and down in lists as well as right and left between cards 12 When an item is actionable choosing a program or changing a setting the right end of the yellow highlight bar will show a SEL button Press SELECT to confirm or UP or DOWN arrows to move to the next choice in the list A black dot or check mark will appear at the right end of the yellow highlight bar when SELECT is pressed indicating your choice has been registered fr USER Switch User e Hello MIKE Settings Closed Captioning Status sel Press SELECT to turn Closed Analog Service Captioning ON or OFF Digital Service Text Style Text Size Text Color Background Color COX bri Actionable items have a SELECT button at the end of the highlight bar A black dot or a check mark in some cases indicates the selected choice 13 With the Trio Program Guide you can browse search flag and record programs up to 14 days in the future When looking for programs available in the future there are several on screen clues to help you see the day and date a program is scheduled to air USER Switch User e Hello MIKE O Guide List View 735 FRVtH 755 TRVLH 8 00pm Mysteries at t
36. 7 18 20 29 31 32 33 34 35 36 52 82 84 91 92 96 97 121 123 On Screen Keyboard 85 Parental Control PIN See Parental Contols Parental Controls 16 32 34 87 91 92 93 94 95 96 97 122 Pay Per View 7 82 91 92 96 121 122 123 Phone Tools 74 Power Off 113 Power On 99 112 Program Ratings 87 91 Purchase On DEMAND See On DEMAND Purchase Pay Per View See Pay Per View Purchase PIN 34 91 92 96 122 Recently Viewed Programs See On DEMAND Recording Alerts 46 Recording programs 40 41 Remote Control keyboard 85 102 Review Scheduled Recordings 55 Save Searches 86 Scan Live Programs 39 scan Recorded Programs 52 Scroll 23 Search 7 35 82 83 85 86 101 102 123 Search On DEMAND See Search See On DEMAND Search PPV Content See Search Pay Per View See Full Details 35 serial number 78 Series Manager 58 Series Priority 59 Set Guide Time 22 Skipped Channels 99 100 Subscription Channels 34 Subtitles 87 Text Color 105 Text Size 105 Text Style 104 Timer 87 112 113 114 Turbo Scroll 23 See Scroll Universal Search See Search Use Agreement 80 Users 87 88 89 90 97 Volume 108 135 Watch a Program 23 Watch Preview 35 Watch Another Episode See Browse Watch Recorded Programs 49 50 Related Zone Channels 75 136
37. COX Trio Program Guide User s Manual Version 2 0 Updated 2 13 2012 1998 2013 Cox Communications Inc Trio Program Guide User s Manual Copyright 2008 2013 Cox Communications Inc All rights reserved The information in this document is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Cox Communications Inc Cox Communications Inc assumes no responsibility or liability for any errors omissions or inaccuracies that may appear in this document makes no warranty of any kind with respect to this publication and expressly disclaims any all warranties of merchantability fitness for particular purposes and non infringement of third party rights This document and the software described in it are furnished under license and may only be used or copied in accordance with the terms of such license Cox and Trio are trademarks of Cox Communications Inc that may be registered in certain jurisdictions All other products or name brands are trademarks of their respective holders Table of Contents Chapter 1 Your Trio Program Guide csecceeeeee f AMistal ISAO TOC Sos E ie dedo cla Ds 8 Navigational Clues caida 10 About THe Remote CONTO sisi sti a a a etre a a 15 ADOL TNS BOOK a a aa a ei 16 Chapter 2 Getting Started onccocncconnciccnccnonnnnonnnnoannnnanns TT Watch Live Television einion a T ES 18 Range Ghana A a a
38. Customer Service 866 961 1207 for assistance Reference 4 1 3 for assistance when calling Sorry this program has already begun airing and is not available for purchasing Please contact Cox Contact Cox Customer Service Customer Service at 866 961 1207 for for assistance assistance Reference 4 1 32 when calling Sorry we are currently experiencing some technical difficulties Please try again If the problem continues please contact Cox Customer Contact Cox Customer Service Service at 866 961 1207 for assistance for assistance Reference 4 1 4 when calling Sorry we are currently experiencing heavy network traffic and are unable to process this request Please try again in 15 minutes If the problem Contact Cox Customer Service continues please contact Cox Customer Service at for assistance 866 961 1207 Reference 4 1 5 when calling Sorry we are experiencing some technical difficulties Please try again in 15 minutes If the problem continues please contact Cox Customer Contact Cox Customer Service Service at 866 961 1207 Reference 4 1 6 when for assistance calling 127 Guide Error Code On DEMAND Error Code 7 0x9000 Alert 7 1 1003 Alert 7 1 1004 Alert Message Sorry we are currently experiencing some technical difficulties Please try again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 5 1 13 when c
39. D or recorded to a DVR The starting point for everything in the Trio Program Guide is the Main Menu which is launched by pressing the MENU button or the LEFT or RIGHT arrow on the remote control From there you can browse the TV listings or On DEMAND search for programs or change the guide s settings Once in the Trio Program Guide navigating your choices from watching a program to personalizing the settings is incredibly consistent Its as simple as pressing the UP DOWN LEFT and RIGHT arrows The only other remote control buttons required for seamlessly navigating all areas of the Trio Program Guide are the SELECT A B C and EXIT buttons We ve also added a number of shortcut buttons to the remote control The GUIDE ON DEMAND and SETTINGS buttons take you directly to the TV listings On DEMAND program choices and settings respectively without going through the Main Menu You can also browse channel listings without leaving the show you are watching by pressing the INFO button on the remote control An INFO Banner will appear across the bottom of the screen that lets you find out what is playing on other channels or later in the day Simply press the UP DOWN LEFT and RIGHT arrows to navigate For more information on INFO Banners turn to Chapter 3 You can Change Guide Views with the Trio Program Guide From within the guide pressing the GUIDE button will switch the listings from List View to Grid View Pressing GUIDE repea
40. DOWN arrow to enc highlight Buy Now ee 2 Press SELECT to purchase cox e f Parental Controls are activated After you select your program the Actions Card you will be asked to enter your appears in the center of the screen Select Buy four digit Parental Controls PIN Now to watch programs available for a fee e f Purchase Controls are activated you will be asked to enter your four digit Purchase PIN 3 Press B to confirm and begin watching your program Notes on Subscription Channels Many of cable s most popular programming such as HBO and other premium channels as well as Anime Howard Stern TV and others are only available by subscription If you have a current subscription to one or more of these channels all of their On DEMAND programming for that channel will be available to you free of charge To watch one of these programs follow the instructions above for Watch On DEMAND Programs If you do not have a subscription but are interested in one call your Cox Customer Care representative On DEMAND Expires 2 27 2015 Omin 1 hr 3 4 99 Buy Now Runaway teen Lexi finds X See Full Details herself alone and preqnant L Browse Relatec Like Dislike The Watch Preview option allows you to see a movie trailer when available or other video information about the selected program 34 Watch Preview Before purchasing On DEMAND programming you can watch a movie trailer or short preview Thi
41. DVR If you choose to get multiple DVRs for your home network we recommend you to set a default DVR for your non DVR receiver This allows a non DVR receiver to use the default DVR as the default go to DVR for its recordings This becomes useful when you set up your recording just by pressing the RECORD button on your remote control so that you are not asked to select which DVR you wish to schedule this recording to Also this default DVR is used for individual series and manual recordings as a default Record To option but can be easily changed by selecting a different DVR when you schedule your recordings To Set Default DVR begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card 2 Use the DOWN arrow to highlight DVR Network and press SELECT or RIGHT arrow A DVR Network Menu will display in the center card 3 Use the DOWN arrow to highlight Set Default DVR and press SELECT to open up the Set Default DVR dialog box 4 Using LEFT RIGHT arrows select a DVR you wish to set as a default DVR 5 When the DVR is selected press the B button to set this DVR as the default DVR for this receiver 118 A Note About Set Default DVR This option is only available on non DVR receivers If you have only one visible DVR in your Whole Home Network then this option is grayed out Turn Pause Live TV On or Off With the latest software upgrade from Cox you can now pause live TV
42. LECT button to change the settings e Episodes You can choose to record First Run programs or First Run amp Repeats e Channels You can choose to record programs that air on the program s original channel or any channel that carries the program e Airtimes You can choose between All Showings or only those that run at a specific time 98 e Keep This setting lets you determine whether to record All Episodes or any number of episodes between 1 and 15 e Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed or Watch any portion of the program You can also choose the I Delete option to save all shows in the series until you manually delete the series e Start You can set a recording to begin On Time or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program begins e End You can set a recording to end On Time or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program concludes Additionally you can extend the end time of the recording by 1 hour 2 hours and 3 hours after the program concludes o Resolution This option becomes available when you select Any Channel in the Channels option If the series you wish to record is in HD format then you would be presented with two choic
43. Main Menu you have several choices e Press the MENU button e Press the RIGHT arrow button e Press the LEFT arrow button Thu 9 06 53 00pm 4 00pm 4 30pm 5 00pm 735 TRVLH Man v Food Man v Food Anthony Bour 136 FX Tooth Fairy How Met Yo How Met Yo Two and a Hal 737 TLCHD What Not to Wear Found the G Found the G Four Weddings 739 HIST Titanic at 100 Mystery Solved Titanic s Final Moments Missing Pieces 740 APLHD vier ops Phoenix Fatal Attractions Rattlesnake R 741 SPRTS 746 BETHD merican Vio Wife anc My Wife and My Wife and The Parkers COX Access the guide two ways from the Main Menu or by pressing the GUIDE button Once the Main Menu has appeared use the UP or DOWN arrows to move the highlight bar to Guide and press SELECT or RIGHT arrow to call up the Guide Change Guide Views The Guide screens can display program information in several different ways List Grid Theme High Definition channels Themes Zone channels and Favorite channels With Guide Menu up you can move through these different views by pressing GUIDE e While watching live TV press GUIDE once to open the Guide Grid view is the default view but you can personalize the display in Settings For more information please see Chapter 10 Settings e Press GUIDE a second time to show Grid View 136 FX 737 TLCHD 139 HIST AO APLHD IAI SPRTS 46 BETHD cox bi Press GUIDE a second time to show List View You
44. Menu The very first view is the Combined DVR List view which combines recorded programs scheduled recordings series recordings and missed recordings in one unified view network e Press the DVR LIST button a second time to show DVR List from the first prendo A cor DVR In your home ANS st hap ipsa A 9 ee 9 10 2012 e Each additional time you press the DVR LIST button DVR List views from the remaining DVRs will come up in order until you are returned Individual DVR List from a specific DVR shows only back to the combined DVR List view the recordings stored and scheduled on that DVR Pressing the LAST button will return you to the previous view letting you navigate backwards through the different views Notes About DVR List Views To enjoy Whole Home DVR you must be a subscriber to Cox s Whole Home DVR service DVR rental fees may apply for any additional DVR you may choose to rent from Cox If you are not a subscriber but would like to learn more please contact your Cox Customer Service Representative Change DVR List View action is displayed at the bottom of the DVR List screen only if you have multiple DVRs combined in your Whole Home network When the view is a Combined DVR List View then the DVR space utilization information displayed in the top right corner is for total DVR space across all DVRs in your Whole Home DVR service When you switch to an individual DVR List view then it shows only the DVR space utiliza
45. One touch access to On DEMAND HD ZOOM Zoom and stretch video CC Turns on or off closed captions INFO Get more information about programs RECORD Records the highlighted program with one push EXIT Exits the current screen USER Switch between different users DVR LIST One touch access to recorded programs FAV Tune to favorite channels LIGHT Turns on backlighting Though your remote may include buttons for Picture in Picture the new Trio program guide does not offer this particular feature 15 About This Book This manual will help you get started using the Trio Program Guide It includes instructions for Using the Remote Control Tuning to Programs Launching and Using the Guide Browsing Related Programs Displaying the Info and Channel Banners Using On Demand searching for Programs Setting User Profiles Using Parental Controls Changing Other Settings Chapter 2 Getting Started This Chapter discusses ways to find channels and programs watch live television learn more about the program you are watching change channels and open the Main Menu Watch Live Television With your television and receiver set top box turned on use the number 0 9 buttons to tune directly to a channel Press ENTER or SELECT to go directly to the channel Otherwise the desired channel will tune in a second or two Change Channels Tune to different channels by pressing the CHANNEL UP or CHANNEL DOWN
46. Support option then select Cable TV and finally select the Box Reset option All receivers may take up to 15 minutes to reset If the problem continues please contact Cox Customer Service to speak with a representative Reference 10 1 13 when calling Please press the On DEMAND button on the remote control and select a program to play If you are unable to play the program please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 21 when calling Please press the On DEMAND button on the remote control and select a program to play If you are unable to play the program please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 21 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 24 when calling Please contact Cox Customer Service at 866 961 1207 After entering your account information in the automated menu select the Technical Support option then select Cable TV and finally select the Box Reset option All receivers may take up to 15 minutes to reset If the problem continues please contact Cox Customer Service to speak with a representative Reference 10 1 25 when calling Please contact Cox Customer Service at 866 961 1207 After entering your account information in the automated menu select the Technical Support option then select Cable TV and finally select the Box Reset option All receivers may
47. This Program begin at the Actions Card 1 Use the UP or DOWN arrow to highlight Record and then press SELECT This will display the Record Options dialogue box com 2 With Record This Program highlighted press SELECT to adjust the recording settings A new dialogue box will appear Record This Program will record any individual program 3 Adjust the settings using the UP and DOWN arrows to highlight individual settings the LEFT and RIGHT arrows to choose options and the B button to confirm a setting change There are many different settings you can change 41 e Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed default or Viewed any portion gt On time of the program The Keep Until pele Saja Delete option permanently saves pones eto the recording on your DVR l locking up hard drive space until you manually delete it Once you have selected a program to record you e Start You can set a recording to can decide how long to keep it and whether the begin On Time default or in recording should start early or extend later one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program begins e End You can also set a recording to end On Time default or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes an
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49. act Cox Customer Service for assistance Use the number buttons 0 9 on the remote control to tune directly to your channel If the problem continues contact Cox Customer Service Use the number keys 0 9 on the remote control to tune directly to your channel If the problem continues contact Cox Customer Service Use the number buttons 0 9 on the remote control to tune directly to your channel If the problem continues contact Cox Customer Service Use the number buttons 0 9 on the remote control to tune directly to your channel If the problem continues contact Cox Customer Service You Should Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance 128 7 1 404 Alert 7 1 502 Alert 7 1 8309 Alert 7 3 8806 Alert 7 2 0x24 Alert 7 0x9000 Alert 7 2 0x9002 Alert 7 1 1003 Alert 7 1 1004 Authorization expired Sorry we are currently experiencing some technical difficulties Please try again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 7 1 404 when calling Sorry this request is taking too long to process Please try again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 502 when calling Sorry we are currently experiencing some te
50. aeeeeeeessaaeeeeeesaaees 55 Change Options for a Manual Recording nica n Rear 56 Cancela Scheduled Recording onca O a ee eet 57 Manage Senes RECOMGIING aia 58 Change Series Recording Options ccccccccsseeeeccecceeeeceeeeeeeeseeeeceeeeeceeesseaeeeeesseaseeeesssagess 58 A Note About Record To Option for Series Recordings ooccccccccconccnncccnonncnncnonancnonononanonos 59 G ange Senes Proc lo colinda 59 A Note About Change Series Priority for Multiple Whole Home DVRS c cseseeeeeeeeees 60 Cancela Snes Record 60 Delete All Programs from a Series Recording cccconccncccoccncononcnnononcnnconanonconanennnnoncnnonnncnnonas 60 See Your Missed Recordings 2 cccccccseecececcessecececceseeeececcceseceeccccseneeessccesseeesscceeeeeessccens 60 Remote DVR SCHEGUNING iii cc 61 Chapter 6 Whole Home DVR ccssseceeseeeneeceneesenes OS M iltiple DVR SUD DOP Miuivcia ais 63 BA dg sama cansecn A a aa A cetasdandactcas 63 N MING Oli DO WAS aid 64 Setting Default DVR cccccccccccccsssseeeceeeeceeeceeeecececeeeeeeeesesaaseceeeeeeaeeeeessaaaeeeesssaeeeesessaaeeeees 64 Notes About Multiple Whole Home DVRS ooccccccccnnccnnccononcconccononccononononononononancnnnnnnnnncnnnnonnns 64 Watcha Recorded Programar 65 Pausing Live TV on Non DVR Receivers ccccesccseesseeeeeeseeeeenseeeeeesseeeseenseeeoeeseeesonseesossensos 66 Notes About Pausing Live TV on non DVR ReceiverS ooocccnccccco
51. again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 9 5 6 when calling Receiver Test Error Code 10 1 15 Receiver may have intermittent problems retrieving Guide data 10 1 31 Receiver may have intermittent problems retrieving Guide data 10 1 32 Receiver may have intermittent problems retrieving pay per view program data 10 1 10 Receiver is unable to communicate with the network 10 1 11 Receiver is unable to communicate with the network 10 1 12 Receiver is unable to communicate with the network Message If you do not see program titles and descriptions in the Guide within 30 minutes please contact Cox Customer Service at 866 961 1207 Reference 10 1 15 when calling If you do not see program titles and descriptions in the Guide within 30 minutes please contact Cox Customer Service at 866 961 1207 Reference 10 1 31 when calling If you do not see pay per view program titles and descriptions in the Guide please contact Cox Customer Service at 866 961 1207 Reference 10 1 32 when calling Please contact Cox Customer Service at 866 961 1207 After entering your account information in the automated menu select the Technical Support option then select Cable TV and finally select the Box Reset option All receivers may take up to 15 minutes to reset If the problem continues please con
52. alling Sorry we are currently experiencing some technical difficulties You can watch programming by directly tuning to the channels If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 6 1 1536 when calling Sorry we are currently experiencing some technical difficulties You can watch programming by directly tuning to the channels If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 6 1 272 when calling Sorry we are currently experiencing some technical difficulties You can watch programming by directly tuning to the channels If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 6 1 1280 when calling Sorry we are currently experiencing some technical difficulties You can watch programming by directly tuning to the channels If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 6 1 768 when calling Message Sorry there is currently a problem with this title Please make another selection OEC Sorry we cannot process your order at this time Please try again If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 1003 when calling Sorry your authorization to this program has just expired Please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 1004 when calling You Should Cont
53. an v Food la Services Ini LN TV PG E COX TV A Search B Change Guide Date Reccmmendations Card on the Left Card in the Middle Card on the Right In this document we call In this image this is the In this image this is the cards by the information it Programs card Use the Summary card No shows so in this image it arrows to get to this card functions are available on is the Channels card and select a program the Summary card Moving from one card to the next is very simple Use the RIGHT and LEFT arrows to move between cards Every time you press one of these arrows a new card will come into focus The card will become a little darker and the yellow highlight bar will appear at the top of the list on that card Use the UP and DOWN arrows or PAGE UP and PAGE DOWN buttons to scroll through the information on any specific card On most cards the SELECT button works just like the RIGHT arrow As you move through the cards using the arrow buttons to make your choices you will see a second screen Notice the Summary Card has moved to the right side of the screen The card in the center is called the Actions Card It lets you tune to your program or perform other functions such as watch a program preview In the image below the Actions Card is in focus and the highlight bar is over Watch Now E USER Switch User e Hello MIKE O Guide Grid View 755 TRVLH Wed 9 05 do 5 Press SELECT to change 3 00pm 4 00pm Traye o e Canc
54. associated with a program you are currently watching To open the Actions Menu e Press the SELECT button while watching Live TV in full screen mode e Use the UP or DOWN arrow to highlight actions Press EXIT to close the Actions Menu Switch Users The Trio Program Guide lets each member of the household set up a personal profile that allows him or her to personalize the viewing experience The user profile includes the name of the user the icon for the user Favorite Channels preferred Guide View preferred Keyboard and Saved Searches To access this personalized experience it becomes necessary for you to switch to your own user profile as you watch television Depending on the remote control you may have received from Cox there are two ways to switch users Pressing the USER button the remote control will display the current user Pressing USER button repeatedly will switch between different users Once you have found the user wanted to switch to then simply stop pressing the USER button The user displayed on the screen will be set up as the current user If you don t have a remote control that has a USER button then see step by step instructions on switching users using the SETTINGS button in Chapter 10 Settings If you don t have any user profiles set up but wish to add them please see Chapter 10 Settings Pressing the SELECT button while watching TV in full screen mode displays the Actions menu
55. at are currently recorded to the DVR 3 Press B to confirm See Your Missed Recordings Your Missed Recordings is a log of missed recordings By reviewing this information you can avoid future missed recordings The reasons include manual cancellation the DVR hard drive is full there was a recording conflict or there was no data in the Guide To view your Missed Recordings begin at the DVR List Menu on the left in focus 60 1 Use the DOWN arrow to move the highlight bar to Missed Recordings All your failed recordings will appear in the Folders Card in the center of the screen 2 Press SELECT The focus will move to the Folders Card Use the UP or DOWN arrow to find a failed recording to review 3 Press SELECT The Summary Card Missed Recordings explains why a scheduled on the right will show the reason this recording did not happen recording failed Remote DVR Scheduling Remote DVR Scheduling is an added feature for customers with a Cox DVR Remote DVR Scheduling is a convenient way to record a single episode of a show on a moment s notice Now you can program your DVR running the Trio Program Guide from your wireless phone or from a computer Notes on Remote Scheduling To use Remote DVR Scheduling you must have a subscription to Cox DVR service and a valid Cox User ID There is no additional charge to use Remote DVR Scheduling but consult your wireless provider for charges that may apply to access the Internet
56. at one time and then selectively unlock the channels you want 1 Press the A button to lock all channels 2 Use the UP or DOWN arrows to choose a channel to unlock 3 Press SELECT to unlock each individual channel 4 Press the LEFT arrow to return to the Parental Controls Menu or press EXIT to return to live television If at a later date you want to unlock all channels return to the Parental Controls Menu Highlight Locking Status and press SELECT Use the arrow keys to highlight Off and then press SELECT 93 Lock Ratings To restrict access to movies and television programs that carry a certain rating begin at the Parental Controls Menu in the card on the right 1 Use the UP or DOWN arrow to highlight Lock Ratings Press the RIGHT arrow or SELECT button 2 Use the UP and DOWN arrows to highlight specific ratings that you want to block Press SELECT to lock that option 3 Use the UP or DOWN arrow to select additional ratings Press SELECT to lock each additional rating 4 Press the LEFT arrow to return to the Parental Controls Menu or press Use the UP or DOWN arrow to highlight the rating EXIT to return to live television and press SELECT Lock Content Advisories To restrict access to movies and television programs that contain certain types of content begin at the Parental Controls Menu in the card on the right 1 Use the UP or DOWN arrow to highlight Lock Content Press the RIGHT arrow or SELECT button
57. ated Card appears on the left with Related Genre highlighted Press the RIGHT arrow to move to the Programs Card and browse programs in similar genres 3 Press the RIGHT arrow or SELECT button to move to the Programs Card Use the UP and DOWN arrows to select a program 4 When you have found a program you want to watch press the RIGHT arrow or SELECT button to move to the Actions Card The Summary Card on the left describes the program you have selected 5 Press SELECT to Watch Now 27 About Info Banners and Channel Banners Info Banners and Channel Banners show information about the program you are currently watching You can also browse listings and tune to different channels with Info Banners See Channel Banners While Watching Live Television Channel Banners automatically appear at the bottom of your screen when you to tune to a channel The Banner will show the program title a brief description of the program its start and end time program rating information channel number and time date information Program guide symbols indicating Favorite Channel Skipped Channel locked program or purchased program may also display See Info Banners While Watching Live Television You can call up Info Banners in the middle of a program by pressing the INFO button While Info Banners show the same information as Channel Banners Info Banners also allow you to view program listings while watching your program on the full s
58. ation Suspend Recommendation action allows you to temporarily prevent the program from being recommended e g hold off that Christmas movie until the next Christmas season To Suspend Recommendation begin at the Actions Card 1 Press the DOWN arrow to highlight Suspend Recommendation 2 Press SELECT The program will be removed from your recommendations list COX Suspend Recommendation allows you to temporarily prevent the program from being recommended to you 12 Chapter 8 Interactive Services Cox Interactive Services delivers the latest news information and entertainment to your television whenever you need it The Zone Channels feature gives you instant access to top news sports and children s programming in a single view Cox Digital Telephone customers also have access to Caller ID through the TV and other useful phone tools 73 Launch Interactive Services Interactive Services is found in the Main Menu of the Cox Trio Program Guide To open the Interactive Services Menu 1 Open the Main Menu using the MENU button on your remote control or by pressing either the RIGHT or LEFT arrow 2 Use the UP or DOWN arrow to move the highlight bar to Interactive Services When you launch Interactive Services you will see a 3 Press SELECT or RIGHT arrow screen like this Available services are listed in the card to open the Interactive Services on the left Menu Use Phone Tools Turn your tele
59. button You can also tune to different channels using the number 0 9 buttons View Basic Program Information Press the INFO button once to see basic information about the current program A Channel Banner will appear at the bottom of the screen with the program title a brief description of the program its start and end time program rating information channel number and time date information Program guide symbols such as Favorite Channel Skipped Channel Locked Program or Purchased Program will also be displayed View Detailed Program Information You can see extended program information by pressing the INFO button a second time Pressing INFO a third time will return you to full screen video viewing Open the Main Menu The Main Menu is the starting point for using the Trio Program Guide to find programs view On DEMAND search for other programs that might interest you and set personal preferences There are several ways to open the Main Menu e Press the MENU button e Press the RIGHT arrow e Press the LEFT arrow Press the Info button once to see basic information about a show Press the Info button a second time to see full details P 3 ES The Main Menu appears on the left side of your screen 18 Press EXIT the MENU button again or the LEFT arrow to close the Main Menu Open the Actions Menu While watching Live TV the Actions Menu provides you quick access to the various actions
60. calling Sorry we have experienced a problem playing back this recording Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 7 when calling Sorry we have experienced a problem playing back this recording Please try again in few minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 8 when calling Contact Cox Customer Service for assistance You Should Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance 125 2 1 2 9 Alert 2 1 3 Program not playing Services Error Code 3 1 1 Service unavailable 3 2 1 PIN locked 3 2 2 Purchase PIN not set 3 2 3 Parental PIN not set Sorry we have experienced a problem with your Whole Home DVR network If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 2 1 2 9 when calling Sorry we have experienced a problem with your Whole Home DVR network Please try again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 2 1 3 when calling
61. ccnncccnconcnnnconnancnnnnononnnonononons 66 Watching DVR Recordings on DLNA Premium Video Certified Products 67 Chapter 7 Recommendations cccsseeeeneeeeeeeseeees DO Getting to Recommendations ccccccoonccnncccnnnccnnncononncnnnnonnnncnnnonnnnncnnnnnnnnnrnnnnonnnnrnnnnonnnnrnnenonnns 69 Personalized Recommendations Notice oocccccccconcnncccconncnncnononcnonononannnnncnnnnncnnnnnnnnncnnnnnnnns 70 Browsing through RecoMmMendatiONS coconncncccoccnccconnnnccnononcononcnnnonncononnannnnonanrnnononnnnnnnanennss 70 A es saad a ce dacddemnictitecahe tile 70 En eth Grell decackianaleoid dander ne doll tecohiatatieees 70 INGXU DAYS airada 71 Recommended For VOU ss saitheccchecs aaa dde 71 Liking Disliking PONS daa 71 Suspen d RecommendaliON cine hee eh ee ees 72 Chapter 8 Interactive ServiCeS cccccssesseseeeseeeeseeeeees LO La nchinteractive Servies a a atone etna aca ee 74 Ds ea ee ee 74 See Calls YUMI Sedana oca da i e a el ed ls a Me als Neh 74 Ses WNO lS Cali a e o 2 75 WalehZone Cael Sass eich Sac ea o o e ed O a e a O A 75 Chapter 9 Customer SUppoOlt ccccsseseseeeeseeeneeeneees LL ACCESS CUSIOME SUPPOTI erse tit 78 Get Answers to Technical QUEStIONS occcccccccncncccccccccoooncconnnnnnnnnnonnnnnnnnnonononononnnnnnnnnnnnnnnnons 78 A Er ctma ace duaret ta aenmndemen eos hadmud tattinaneuanmaiamenuereat 79 View the Receiver Test Report
62. cently Viewed Programs The Recently Viewed List is found in the Categories Programs you have purchased typically have a 24 Card at the bottom of the list You will have to scroll 48 hour rental window You can watch these down a full page to find it programs at any time as many times as you like during the rental window There are two ways to do this Beginning at the first On DEMAND screen with the focus in the On DEMAND Menu on the left 1 Press B to open the Active Rental List 2 Use the UP and DOWN arrows to highlight the program you want to watch 3 Press the RIGHT arrow or SELECT button to show the Actions Card 4 Use the UP or DOWN arrow to highlight the appropriate option e Resume restarts the program where the last viewer left off e Watch from Beginning restarts the program from the beginning 5 Press SELECT to begin watching Alternatively you can access the Active Rental List with the UP or DOWN arrow Active Rental List is the last item in the Menu Card on the left You will have to scroll down a full page to find it Press the RIGHT arrow or SELECT button to move the highlight bar to Programs Card in the center 37 Chapter 5 DVR The Digital Video Recorder DVR is quickly replacing the video cassette recorder as the most popular way to record and watch television programs In fact DVRs are superior to VCRs in many respects With the touch of a button you can pause live TV view an instant replay rewind
63. chnical difficulties If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 8309 when calling Sorry we are currently experiencing some technical difficulties Please try again in 15 minutes or choose another On DEMAND program If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 3 8806 when calling We are sorry We cannot complete your request Please try again in 15 minutes If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 2 0x24 when calling We are sorry We are experiencing some technical difficulties with this program Please make another selection If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 0x9000 when calling Sorry we are unable to authorize your order Please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 2 0x9002 when calling Sorry we cannot process your order at this time Please try again If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 1003 when calling Sorry your authorization to this program has just expired Please contact Cox Customer Service at 866 961 1207 for assistance Reference 7 1 1004 when calling Wait 15 minutes and try again If the problem continues please contact Cox C
64. cnnccononccononononccnnonononononononanennnononanennncnnnanenonoss 37 Chapter 9 DV R anonamous a OO DYRS Offered By Cox acsccccsicstates ca 39 About YOU Dual TUNE DV Rsi a A a a icds 39 ADOUt YOU SIX TUNGT DV Riora delia 39 A Note ADOS VUNG DV Roen oi a 39 Wsing the DVRs il aa aa a a a 39 Scan a HVS Froga sorsia eee e ie e n 39 Use the RECORD button occcccccnnccnncccconccnnccnoncnnnononancnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnraninnnnns 40 Record Programs from the Trio Program Guide csccccccseeeeeeseeeeeeeeeeeeeeaeeeeeeseeeeeaaeeeeeas 41 Record a Froga meseriei eaa ea e a a 41 FRECOMG AUD CICS enei Ae a a E E A 43 Seta Mantal Recordad 44 Notes About Manual Recordings isos ceicectdecciceahcewdadd cacectiamacieecddansicinoeesdadddeeutaswadhel as 45 Notes Of Stalita End TIMES ia 46 Conima Record rs ias 46 Recording ICONS rra add ae 46 About Recording AICS ciate cee ih ds 46 DV LISEVIOW S PCI O O 49 Watena Recorded Program 0 ada 50 A Note ADOUL FOIS o 51 Recorded Program CONS lied 51 A Note About Auto Clipping of Series EpiSOAES occcooooooccccccccccnnnncncccnnnccnnnnnanncnnnnnnnnnnnannnnnns 51 Scan a Recorded Pro ii 52 Use InstantRe play ai a aa a 53 Delete Recorded Programs dls 53 Get Details ADOUt a Record iii adios 54 A A elieaiuw indiana Wise E ty Av E E E Dales 54 Manage Scheduled RECOMGING S cciicciininiica caciones 55 Change Recording Options for a Single Program cccccsseeeeeeeeeeeeeeeeees
65. creen Press the INFO button a second time to show the complete program description Press INFO a third time to close Info Banners Switch Programs from Info Banners Press the RIGHT and LEFT arrows to browse programs carried by the channel shown at different times of the day Pressing SELECT will tune to the program displayed if it is currently airing If it is not pressing SELECT will tune to the current program on that channel Change Channels from Info Banners You can browse different channels using the UP and DOWN arrows Press SELECT to tune the television to the channel displayed on the Info Banner ii Tony e 1 100 ye 735 TRVLH culinary landscape with the help o Channel Banners gives you a short description of the program you are watching Info Banners feature the ability to change channels or see information about upcoming programs without leaving the program you are watching 1107 00pm A i Fri 9 11 00 12 is admitted to the n discovers that Info or Channel Banners will occasionally display A Watch in HD action if you subscribe to HD programming are tuning to a SD channel and there is a HD version of the channel currently airing the exact same episode of the program in HD format Pressing the A button on the remote control will tune you the HD version of the program 28 See Info Banners While Watching On DEMAND Pressing the INFO button will call up an Info Banner for the On DEMAND program
66. d 30 minutes before or after the program concludes Additionally you can extend the end time of the recording by 1 hour 2 hours and 3 hours after the program concludes e Record To The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service If you rent multiple DVRs for your Whole Home DVR service then you will see the Record To option This option will allow you to select a DVR where the recording will be scheduled For more information on this useful service from Cox see Chapter 9 Whole Home DVR You can create different setting combinations for each program that you record through the Guide Programs recorded using the RECORD button on the remote control will automatically use the default settings 4 Press B to confirm recording A red bar icon will appear at the bottom of the Summary Card to indicate the recording is set As an alternative you can accept the default settings and skip the above steps by simply pressing B when Record This Program is highlighted 42 Record a Series The Record Entire Series feature ensures that you never miss an episode of your favorite series You ll capture every show even if the broadcast schedule changes You can also set the DVR to record all shows or only the first run episodes Other settings let you manage the available space on your DVR by selecting when to delete a recording To Record Entire Series begin at the Actions Card
67. d DOWN arrows to highlight a program or folder then press the RIGHT arrow or SELECT If the highlight bar is on a program the cards will shift left and the focus will move to the Actions Card If the highlight bar is on a folder pressing the RIGHT arrow or SELECT will open a Programs Card on the right that lists all the episodes in that folder Use the UP and DOWN arrows to highlight a program and then press the RIGHT arrow or SELECT to select the program and open the Actions Card When browsing recorded programs the center card lists the saved programs The card on the right gives a summary of the program 50 3 The first available option in the Actions Card will vary For many programs the first action in the list will be Watch Now Press SELECT to begin watching your show If you have previously started watching the selected program then the first action will be Resume and the second action will be Watch From Beginning Use the UP or DOWN arrow to highlight your choice and then press SELECT to begin SER Switch User E Hello MIKE i DVR List Combined DVR View 730 TBSHD Mon 9 10 tos 4 00 nt sug Press SELECT to watch this in HD se pm 4 30pm wy Keep Until program Delete This Program intervenes whe ter he loey See Full Details Browse Related Like Dislike BVA LIST Change DVR After you have selected a recorded program the Actions card lets you begin watching it Use the UP
68. de SELECT to watch this program To scroll through channels or programs press the UP or DOWN arrow to move the highlight bar up or down one item in the list Press the PAGE UP or PAGE DOWN button to move the highlight bar up or down one screen as many as seven channels or programs in the list Press and hold the PAGE UP PAGE DOWN UP arrow or DOWN arrow to Turbo Scroll scroll very fast through information in any view 23 Exit the Guide There are several ways to exit the Guide and return to the most recently viewed program e Press the EXIT or LIVE button to return to live TV e Use the LEFT arrow to navigate back through the information cards and Main Menu e Press CHANNEL UP or CHANNEL DOWN to tune to the next channel up or down on live television 24 Browse Related Programs Browse Related is a powerful way to look for new programs that might interest you It lets you find upcoming episodes of a program programs that are similar and programs that feature at least some of the same actors and director s The Browse Related function appears in the Actions Card To access Browse Related you must first select a program in the guide as all Browse Related searches are keyed to a single program To use this function begin at the Actions Card 1 Use the UP or DOWN arrow to highlight Browse Related 2 Press the RIGHT arrow or SELECT button to call up the Browse Related cards This screen shows three cards t
69. e programs Please contact Cox Customer Service at 866 961 1207 for assistance Reference 1 1 1 when calling Sorry HD programming subscription is required to enjoy this program Please contact Cox Customer Service to subscribe HD programming Reference 1 1 2 when calling Sorry subscription is required to enjoy this program Please contact Cox Customer Service to subscribe Reference 1 1 3 when calling Sorry subscription to this package is required to enjoy this program Please contact Cox Customer Service to subscribe Reference 1 1 4 when calling Sorry you are no longer authorized to watch adult programming Please contact Cox Customer Service at 866 961 1207 for assistance Reference 1 1 5 when calling Sorry you are currently not authorized to view Zone Channels Please contact Cox Customer Service at 866 961 1207 for assistance Reference 1 1 6 when calling Sorry this receiver is no longer authorized to play recorded programs from your DVR Please contact Cox Customer Service for assistance Reference 1 1 7 when calling You Should Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance 124 1 1 8 Cannot record DVR
70. e TV program You will be prompted whether you want to record an individual episode entire series or set a manual recording Because the DVR temporarily stores any program you are currently watching your recording will also include any portion of the program that has aired from the time you tuned to that channel You are in the Trio Program Guide with a program highlighted Recording will begin at that program s scheduled start time provided it is in the future If the The RECORD button with the red circle on the program is currently airing and you are left side of your remote lets you record programs tuned to that channel recording will from many places in the guide begin immediately and any portion of program that has been temporarily stored on the DVR will also be recorded You are in the Trio Program Guide with a channel highlighted The program currently airing on that channel will begin recording If you are also tuned to that channel the recording will include any portion of the program that has been temporarily stored on the DVR You are browsing programs in Info Banner which allows you to easily navigate channels or programs and quickly schedule a recording Recording will begin at that program s scheduled start time provided it is in the future If the program is currently airing and you are tuned to that channel recording will begin immediately and any portion of program that has been temporarily stored on the
71. e UP and DOWN arrow to make the appropriate choice Press SELECT You can change the network status of DVR in the Settings Menu 5 Enter Parental Control PIN using the number 0 9 buttons on your remote 6 Press the LEFT arrow three times to return to the Settings Menu or press EXIT to return to live television Note This setting is only available on DVRs Also this process may take up to 5 minutes while the DVR List updates 117 View DVR Network View DVR Network allows you to view a summary overview of all your receivers in the Whole Home DVR network The summary includes a name of the receiver receiver type whether HD receiver or DVR serial number and for whether the DVR is set in visible or invisible status To View DVR Network begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT Press UP DOWN arrows to view information about button to open the Receivers Menu in receivers in the Whole Home DVR network the center card 2 Use the DOWN arrow to highlight DVR Network and press SELECT or RIGHT arrow A DVR Network Menu will display in the center card 3 Use the DOWN arrow to highlight DVR Network and press SELECT or RIGHT arrow to open up the Menu to display a list of receivers in the center card 4 Using UP DOWN arrows browse through different receivers in your Whole Home DVR network The left card will display pertinent information as you move the highlight up and down the list Set Default
72. e banner will display asking you to wait while the program starts buffering on the paired DVR If the paired DVR has a tuner available then the buffer starts immediately on the DVR and the program is paused on your non DVR receiver You may experience up to 10 seconds delay during this process Occasionally when a tuner is unavailable on the DVR you will not be able to pause live TV on your non DVR receiver until the tuner on the DVR is freed up Also the DVR tuner you may be using to pause live TV on your non DVR may be claimed by the DVR to allow channel changes or to record programs at their scheduled airtime Notes About Pausing Live TV on non DVR Receivers To avoid continuous use of DVR tuners and thus monopolizing of the DVR by one or few non DVR receivers in the Whole Home DVR network you can control paused live TV continuously for only a period of 3 hours If you perform a VCR like control function during the 3 hour period then that time period is reset for another 3 hours If no VCR like control functions are performed within the 3 hour period then that tuner is reclaimed and is made available for recording channel changes or for pausing live TV purposes on other non DVR receivers If within a 3 hour period if a tuner is needed for channel changes or scheduled recordings then it is immediately reclaimed for those purposes and you will lose the ability to pause live TV until a tuner becomes available on the DVR When you pause a p
73. ed recordings that are causing the conflicts You can do this from Scheduled Recordings section under DVR List This alert occurs when you try to tune ina program at the same time all tuners are busy recording other programs You will not be allowed to change channels until you resolve this conflict You may choose to stop one recording and change channels by moving the highlight bar to your choice and pressing SELECT You may also continue recording without changing channels by pressing C to close the alert box After one of your recordings finishes you may change channels freely 48 DVR List Views The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service You can access combined or individual list of recordings stored on all DVRs from any receiver in your home network If you rent multiple DVRs for your Whole Home DVR meto al service then you will have the option of Missed Recordings m Anthony Bourdal 3 NEWS switching between different DVR List views gi from across all DVRs in your home network You can move through these different views WETS Change aerch ME Ungrovp Titles by pressing the DVR LIST button Press DVR LIST the first time to bring up the e While watching TV press the DVR Combined DVR List view Press DVR LIST LIST button once lo open the DVR additional times to call up individual DVR List views from across all your DVRs in your Whole Home List
74. ee Chapter 10 Settings Setting Default DVR If you choose to get multiple DVRs for your home network we recommend you to set a default DVR for your non DVR receiver This allows a non DVR receiver to use the default DVR as the default go to DVR for its recordings This becomes useful when you set up your recording just by pressing the RECORD button on your remote control so that you are not asked to select which DVR you wish to schedule this recording to Also this default DVR is used for individual series and manual recordings as a default Record To option but can be easily changed by selecting a different DVR when you schedule your recordings For more information on how to set up recordings see Chapter 5 DVR Notes About Multiple Whole Home DVRs You can set the default DVR from the Settings Menu To enjoy Whole Home DVR you must be a subscriber to Cox s Whole Home DVR service DVR rental fees may apply for multiple DVRs you may choose to rent from Cox If you are not a subscriber but would like to learn more please contact your Cox Customer Service Representative 64 Watch a Recorded Program Once your network has been installed you are ready to watch DVR recorded entertainment On any connected receiver open your library of saved programs through the DVR List just as you would on the DVR enabled receiver and television For more as 2 information on this see Watch a Recorded e SA or ae wes Program in C
75. egin at the VISA Settings Menu a AECI 1 Use the UP or DOWN arrow to pon highlight Parental Controls SA m ha mi m 2 Press the RIGHT arrow or SELECT button to open Parental Controls Menu Use the keypad numbers 0 9 to set your Parental Control PIN 3 Use the UP or DOWN arrow to highlight Set Parental PIN and press SELECT A dialog box will ask you to set up a Parental Control PIN 4 Press the B button to begin the set up process Use the number keys 0 9 on the remote control to set a four digit PIN The system will then ask you to re enter your PIN 5 Press the A button when you are finished Most Cox systems will let you set your own pin initially while other systems will set a default Parental Control PIN for you The first dialog box will ask you for this default PIN To retrieve your PIN contact your Cox Customer Care representative If you forget your PIN numbers you may call Cox Customer Service to reset it Edit Parental Control PIN When a Parental Control PIN is in place the action item will change from Set Parental PIN to Edit Parental PIN To change your Parental Control PIN begin at the Parental Controls Menu in the center card 1 Use the UP or DOWN arrow to highlight Edit Parental Control PIN 2 Press the RIGHT arrow or SELECT button to open the PIN dialog box 91 3 Enter your current four digit PIN 4 Enter your new four digit PIN 5 Confirm your new four digit PIN 6 Press the A but
76. el This Recording Record Options for this recording Watch This Channel Andrew is impressed by children who are See Full Details adventurous eaters Browse Related Like Tribune Media Services In HD TV PG cox kA Dislike Card on the Left Card in the Middle Card on the Right When you select a The new center card is In this image this is the program the card set the Actions card where Instructions card It offers Shifts to the left revealing you take actions on a instructions or other a new card set This is the program messages Summary card Navigational Clues The Trio Program Guide offers a number of visual clues to help you move easily between screens and through the lists Carats signal when there are more cards to the left or right Pressing RIGHT arrow will reveal the next set of cards to the right until you reach the final card Pressing the LEFT arrow will reveal the cards to the left or the Main Menu depending on where you are in the Guide USER Switch User e Hello MIKE Guide List View 735 TRVLH 735 TRVLH 8 00pm Mysteries at t Tue 9 04 4 ITA Tavelno FX 9 00pm Mysteries att 737 VLCHD A mailbox from the Cold Y 739 HIST y11 00pm Bizarre Foods War an antique 740 APLHD wheelbarrow s secret a preserved monster head 741 SPRTS 12 00am Mysteries at t 746 BETHD 1 00am Mysteries at t ribune Media Services In TE TV PG COX W Search B Change Guide Date BD Recommendations
77. ent programs Stereo Stereo uses two or more independent audio channels Most television programs today are available in stereo Surround Surround sound encompasses a range of techniques for enriching sound quality via additional speakers Select this option if you have surround sound system or if your television has surround sound speakers built in This setting is specific to each receiver To adjust these settings begin at the Audio Settings Menu 108 1 Use the UP or DOWN arrow to select Analog Output 2 Press the RIGHT arrow or SELECT button to move the highlight bar to the Analog Output options in the center card 3 Use the UP and DOWN arrow to make the appropriate choice Press SELECT 4 Press the LEFT arrow to return to the Audio Settings Menu or press EXIT to return to live television Set Digital Output This option lets you adjust the audio output delivered to your television while watching digital television You have two options e Pulse Code Modulated PCM This is the default format of digital output e Dolby Digital If you have a unit that can receive and decode Dolby Digital output use this option This setting is specific to each receiver To adjust these settings begin at the Audio Settings Menu 1 Use the UP or DOWN arrow to select Digital Output 2 Press the RIGHT arrow or SELECT button to move the highlight bar to the Digital Output options in the center card 3 Use the UP and DOWN a
78. er Today Later Today includes a list of recommended programs that are scheduled to air on that day until 11 59 9m Programs airing 12 00am onwards on that midnight will be recommended in the Next Days section discussed below cox On Now recommendations display currently airing programs and On DEMAND programs that you may enjoy watching cox Later Today includes a list of recommended programs that will air on that day until mid night 70 Next Days Next Days includes a list of recommended programs that will begin airing in the next 14 days from 12 00am midnight onwards Recommended For You Recommended For You contains all your On DEMAND recommendations in one place Liking Disliking Programs Your likes dislikes help us find more programs that match your tastes To Like a program begin at the Actions Card 1 Press the DOWN arrow to highlight Like 2 Press SELECT The instructions in the right card will update to state that you liked the program To Dislike a program begin at the Actions Card 1 Press the DOWN arrow to highlight Dislike COX Next Days includes a list of recommended programs that will air in the next 2 weeks cox Liking or Disliking a program helps the recommendations software to fine tune recommendations that match your taste 2 Press SELECT The instructions in the right card will update to state that you disliked the program 71 Suspend Recommend
79. er and then press DOWN arrow to highlight Run Receiver Test 2 Press SELECT to run the Receiver Test A new screen will appear that will display the status of different tests that will be run The Receiver Test may take up to 5 minutes to run completely 3 Once the Receiver Test is completely run you will see three buttons displayed at the bottom Press the B button to view the Receiver Test Report This report displays the type of test brief summary of the issue and troubleshooting instructions Press UP DOWN or PAGE arrows to read information about the issues 4 Use LEFT arrow or LAST to return to the Technical Support Menu Receiver Test is a diagnostic test that identifies any network or connectivity issues with your receiver Highlight the Run Receiver Test and press SELECT to run this test Customer Connectivity Test On DEMAND Test Whole Home DVR Network Test cox TY j View Test Report Watch TV The Receiver Test screen displays the progress of the test On DEMAND Test Whole Home DVR Network Test cox TY J View Test Report Watch TV Once the Receiver Test is complete the screen will display three buttons displayed on the screen Pressing the B button displays the Receiver Test report 19 View the Receiver Test Report At any time you may access the Receiver Test report that was last run To do this begin at the Technical Support Menu 1 Use the RIGHT arrow to highlight Cable
80. es HD only and SD if available Otherwise you will be presented with choices SD only and HD if available 3 Press B to accept your changes A Note About Record To Option for Series Recordings Record To option is not available when you edit series recordings because series recordings expected to be stored on one DVR If you still want to change the DVR for a particular series then we recommend you to cancel the series and reschedule it on a different DVR by using the appropriate DVR in the Record To option Change Series Priority Modify Series Priority allows you to adjust the recording priority of a series and determine which series is recorded when there is a conflict in the recording schedule To do this begin at the DVR List Menu of a specific DVR 1 Use the UP or DOWN arrow to highlight Series Manager Press B to Modify Series Priority Use the UP or DOWN arrow to highlight a series that you would like to put higher or lower in the priority list Press SELECT A number box will ea Series Manager also lets you modify the recording appear in the highlight bar priority and determine which programs are recorded in the event of a conflict Use the UP or DOWN arrow to change the priority The number in the box will change A lower number means the series has a higher priority Press SELECT to confirm the change 99 You can also use the number pad on your remote control to directly enter a new prio
81. f the week Monday through Sunday Everyday Monday Friday Saturday amp Sunday 44 e Start Time Select a time to begin your m Mon 9 10 2 00pm ss switch user PY Hetto mix recording using the UP and DOWN arrows or number buttons on the remote to input hours and minutes Press A ME TTET SELECT to confirm the lc Mon 9 10 2012 correct start time stick Jim Denny s ae Space needed LIVING ROOM e End Time Select atime to end your recording cox bi using the UP and DOWN arrows or number The settings for a manual recording let you decide when to buttons on the remote to start and end a recording and how long to keep it input hours and minutes Press SELECT to confirm the correct end time e Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed default or Watch any portion of the program The Keep Until Delete option permanently saves the recording on your DVR locking up hard drive space until you manually delete it e Record To The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service If you rent multiple DVRs for your Whole Home DVR service then you will see the Record To option This option will allow you to select a DVR where the recording will be scheduled For more information on this useful service from Cox see Chapter 9 Whole Home DVR 4 Pres
82. favorite scenes fast forward to the next scene or play the program in slow motion Today s DVRs allow you to record up to two programs at once while watching a previously recorded program or record one program while watching another that is currently airing The Trio Program Guide lets you schedule and record all your favorite individual programs or series of programs as well as manage your library of saved programs This Chapter shows you how to use your DVR to record programs watch recorded programs and control live television programs with your remote control The main sections in this Chapter are e DVRs Offered By Cox e Using the DVR e Manage Scheduled Recordings e Manage Series Recordings 38 DVRs Offered By Cox Cox offers two types of DVRs a dual tuner DVR and our newest six tuner DVR Both these DVRs give you the freedom to record and watch programs at your convenience About Your Dual Tuner DVR The dual tuner DVR includes two channel tuners With this DVR you can e Record two programs while watching one of those programs or a previously recorded program e Begin recording an entire program that you are currently watching up to one minute before the program ends depending on the length of that program and available disk space on the DVR e Record both these programs in HD or SD depending on your preference e Switch back and forth between two programs you re recording with the SWAP button on the remote control
83. forward to the program s end you will see the Whenever you scan a recorded program this banner Program Finished dialogue box will appear showing the total running time and your asking you if you want to delete place within the program this program from your DVR or keep it for future viewing REWIND This button lets you scan backwards in your program at up to four different speeds Press REWIND once to begin rewinding Each successive press up to 4 presses increases the rewind speed Pressing REWIND a fifth time returns the program to normal forward speed just as if you had pressed PLAY If left to rewind to the beginning the program will start playing automatically PAUSE amp FAST FORWARD Pressing PAUSE and then FAST FORWARD begins a slow motion playback of the recorded program at the slowest speed Pressing FAST FORWARD a second time fast forwards the program at a slightly higher but slower than normal fast forward speed Pressing FAST FORWARD a third time fast forwards the program at the normal fast forward speed You can resume watching at normal speed at any time by pressing PLAY PAUSE amp REWIND Pressing PAUSE and then REWIND begins a slow motion rewind of the recorded program Slow motion rewind is available only in one speed Pressing REWIND the second time rewinds the program at the slowest speed Pressing REWIND a third time resumes the playback at normal speed Additionally you can resume watching at normal speed a
84. hapter 5 DVR A Fistful of Dyn amie Time Warp Great Balls of Fir UVR UST Change DVR Search Ungroup Titles Recorded programs on a non DVR receiver can be accessed in a similar manner as DVR receiver All DVR related functions on a non DVR receiver can be accessed in a similar manner as DVR receiver Please see Chapter 5 DVR for more information on how to access Scheduled Recordings Series Manager Missed Recordings or how to schedule recordings 65 Pausing Live TV on Non DVR Receivers With the latest software upgrade from Cox you can now pause live TV on your non DVR receiver Once a program is paused you can also perform fast forward rewind instant replay etc on the paused program from that point forward Because non DVR receivers don t have a hard disk pausing a program on a non DVR receiver requires buffering that program on a DVR This in turn requires a free tuner available on the DVR This process is simple and happens automatically behind the scenes when you press the PAUSE button on your remote control By default this feature is turned off When it is off pressing the PAUSE button on the remote control displays an informative message asking you to turn it on from the Settings Menu For more information on how to turn pause live TV on please see Chapter 10 Settings Once this feature has been turned on you are all set to go When you press pause while watching a program on your non DVR receiver an informativ
85. he Browse Related Card on the left a Programs Card in the center and a Summary Card on the right Watch Another Episode When you arrive at the Browse Related Card Episode List is the first item in the list and will be highlighted To watch another Episode 1 Press the RIGHT arrow or SELECT button to move to the Programs Card Use the UP and DOWN arrows to select an episode you are interested in watching The Summary Card on the right describes each episode as The Browse Related Card appears on the left with the highlight bar moves over it Episode List highlighted Press the RIGHT arrow to move to the Programs Card 2 When you have found an episode you want to watch press the RIGHT arrow or SELECT button to move to the Actions Card 3 Press SELECT to Watch Now 25 Browse Related Series Begin at the Browse Related Card 1 4 Use the UP or DOWN arrow to move through the choices on the Browse Related Card Place the highlight bar on Related Series Press the RIGHT arrow or SELECT button to move to the Programs Card Use the UP and DOWN arrows to select a related program The The Browse Related Card appears on the left with Summary Card on the right describes Related Series highlighted Press the RIGHT arrow each program as the highlight bar to move to the Programs Card moves over it When you have found a program you want to watch press the RIGHT arrow or SELECT button to move to the Actions Card
86. he Digital Service This setting is specific to each receiver To open the Closed Captioning Menu begin at the Guide Options Menu 1 Use the UP or DOWN arrow to highlight Closed Captioning 2 Press the RIGHT arrow or SELECT button to launch the Closed Captioning Menu It will appear in the card on the left Set Closed Captioning Status This setting is specific to each receiver To turn Closed Captioning on begin at the Closed Captioning Menu 1 With the highlight bar on Closed Captioning Status press the RIGHT arrow or SELECT to move the highlight bar to the options in the center card 2 Use the UP or DOWN arrow to highlight On Press SELECT 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Closed Captioning displays the audio portion of the program as text on the screen Closed Captioning Options appear in the card on the left Press SELECT twice to turn Closed Captioning On 103 Set Analog Service This setting is specific to each receiver To choose a Closed Captioning service for analog stations begin at the Closed Captioning Menu 1 Use the DOWN arrow to highlight Analog Service Press the RIGHT arrow or SELECT button to move to the options in the center card 2 Use the UP or DOWN arrow to Use the UP or DOWN arrow to highlight Analog highlight th ropri ion Service and then press SELECT to move the la el ae epee highlight bar
87. he highlight bar will move to the Programs Card in the center 12 Use the UP and DOWN arrows to highlight your program Once you have found it press the RIGHT arrow or SELECT button 84 This will pull up a final set of cards the Summary Card on the left the Actions Card in the center and an Information Card on the right The highlight bar will be placed on Watch Now in the Actions Card 13 Press SELECT to begin watching Notes on Using the On Screen Keyboard The Trio Program Guide offers a choice of keyboards for using Universal Search The On screen keyboard is the default choice You can switch to a Remote Control keyboard that uses the number pad by changing the default settings For more information see Chapter 10 Settings To use the On screen keyboard use the arrow keys to highlight letters and press SELECT to confirm each letter To move from the keyboard to the Results card press the RIGHT arrow several times until you reach COX When you have found the specific program you want to watch use the RIGHT arrow to move to the Actions Card in the center Press SELECT to Watch Now The Remote Control keyboard above works like the Triple Tap keyboard found on many cell phones See Chapter 10 for more information the end of a row Press the RIGHT arrow one more time to move to the next card To move from the keyboard to the Search By Card on the left press the LEFT arrow several times until you
88. hen you arrive at the options list 4 Press SELECT to confirm your choice 5 Press the LEFT arrow to return to the Timers Menu or press EXIT to return to live television Set Power On Power On automatically turns the receiver on at a specific time each day This setting is specific to each receiver To set a Power On time begin at the Timers Menu 1 Use the UP or DOWN arrow to highlight Power On Timer Press the RIGHT arrow or SELECT button to open the Power On Timer Menu which will appear in the card on the left 2 With the highlight bar on Power On Timer Status press the RIGHT arrow or SELECT to move the highlight bar to the options in the center card 3 Use the UP or DOWN arrow to select On or Off The highlight bar will be on Off when you arrive at the options list 4 Press SELECT to confirm your choice 5 Press the LEFT arrow to return to the Power On Timer Menu or press EXIT to return to live television 112 After you set Power On you will also need to set the Power On channel days and time To do this begin at the Power On Timer Menu 1 2 10 11 Use the UP or DOWN arrow to highlight Power On Channel Press SELECT Use the UP or DOWN arrow to select a channel You may also choose the last channel viewed Press SELECT to confirm your choice Press the LEFT arrow to return to the Power On Timer Menu Use the DOWN arrow to highlight Days Press SELECT Use the UP or DOWN arrow to highlight
89. hing Live Television cccccoconnccnncccnonccnnononancnnnonnnnncnnononanons 28 Switch Programs from Info Banners cccccccnocccnnccccnoncnnccononncnnnnonnnncnnnnonnnnnnnnnononnrnnononnnnrnnnnnnnns 28 Change Channels from Info Banners cccoocccnnccccncccnncccnnnncnncnononnnnnonnnnncnnnononancnnnnnnnncnnnnonanens 28 See Info Banners While Watching On DEMAND oocccccccnnnccnncccccoccnnncnnoonconnnononnconononnnncnnnnnnnns 29 o a aaa ea a E R 29 Glose Mo Banners a 30 SEVICE MESSAGES asno a 30 Chapter 4 On DEMAND cccccssseeeteseeeseneeeeeeeeeeeeeeeeeee 9 d Using On DEMAND aussi eeneeeecceretettwenann a 32 SUD ae ie DEMAND oo 32 PISS HCl On DEMAND st a aaa aiea 32 Browse ON DEMAND oa ico a 33 View Purchase and Other Program Informati0N ooocccnccccconcnnnccnnancnnnnnnnnncnnnnononcnnnnnonanons 33 Watch Free On DEMAND PrOgramS oocccccccccnncccnconcconcnocononcnnononcnnnonnnnnnonannnnnnnncnnonnananennananes 33 Purchase On DEMAND Pro00d Sueras id 34 Notes on Subscription Channels ooooncnnccccoconncccnnnccnncnnnnncnnnononanonononnnnncnnnonnnnncnnnnnnnnnennnnnnnns 34 WV AUG Ms PR VIG Wisconsin copa 35 GetiMote Into ars N 35 Seal Cr Onn DEMAND iio cinco A E iones 35 Browse MOVIES P OSITOS aora oi 35 Use Play Pause Stop Fast Forward and Rewind ooccccoccncccccncccccnccnnonononononannnnoncnononenonos 36 Usas REDIAY iii 36 EXtOn DEMAND lato 36 Return to Recently Viewed ProgramMS occccccccoc
90. hole Home Network Here is what the different statuses mean 116 A visible status allows the DVR to make all of its recorded programs and scheduled recordings accessible to any other DVR or non DVR receiver in the network Also a visible status allows a DVR to accept recording requests from any other networked DVR or a non DVR receiver In other words visible status operates both ways An invisible status allows the DVR to hide all of its recorded programs and scheduled recordings from being accessed by any other DVR or non DVR receiver in the network However an invisible DVR can access the recorded programs and scheduled recordings that are stored on all visible DVRs in the network In other words invisible status operates only one way Invisible status is beneficial in situations where you do not wish to make recordings from your personal DVR available to other receivers in your household but at the same time you wish to have full access to recordings stored on other DVRs in your network By default all DVRs in your Whole Home network are set as visible DVRs To change network status of your DVR begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card 2 Use the DOWN arrow to highlight DVR Network and press SELECT or RIGHT arrow A DVR Network Menu will display in the center card 3 Use the DOWN arrow to highlight Change Network Status and press SELECT 4 Use th
91. howings of championship boxing wrestling concerts events and other favorites e Premium Channels Through a subscription you will have access to premium entertainment such as HBO Cinemax Showtime The Movie Channel and Starz e Subscription Television More subscription offerings include Anime WWE 24 7 Howard Stern and adult channels e FreeZone There are more than 100 hours of free programming including your favorite cable TV family and sports shows concerts and music videos This Chapter shows you how to use On DEMAND in the Trio Program Guide and discusses ways to quickly find the programs that interest you learn more about them and watch them 31 Using On DEMAND Launch On DEMAND You can access On DEMAND three ways o From the Main Menu 1 Press MENU or the LEFT or RIGHT arrow to call up the Main Menu 2 Use the UP or DOWN arrow to move the highlight bar to On DEMAND 3 Press the RIGHT arrow or SELECT button to launch On DEMAND Press the On DEMAND button Press 1 on number pad to tune directly to On DEMAND Restrict On DEMAND You can limit or restrict others from purchasing or watching On DEMAND programs by enabling the Parental Control and or Purchase PINs For more information see Parental Controls in Chapter 10 Settings The first On DEMAND card on the left lets you begin browsing by category such as movies or primetime television 32 Browse On DEMAND Select a general ca
92. hrough options for an earlier start or end times and pressing the RIGHT button multiple times will cycle through options for the latter start and end times Confirm a Recording There are several ways to see if a recording is properly scheduled The table below shows the icons that you should look for to confirm that a recording is scheduled or is taking place These icons will appear in several places e Whenever the Programs Card is in view an icon will appear next to the program name e Whenever the Summary Card for a scheduled recording is in view an icon will appear along the bottom edge of the card e Whenever an Info Banner or Channel Banner for a scheduled recording is in The red dot icon will tell you when a program has view an icon will appear next to the been scheduled for recording In this image the program name red dot is in the Summary Card on the left e Whenever you attempt to record a previously scheduled recording with One Touch Recording an alert message will appear on screen Recording Icons There are three different icons that will appear next to currently or scheduled recorded programs Icon Description The program is currently being recorded E A single episode is scheduled to record The same icon is used to indicate one time only manual recording Y A series recording is scheduled for this program The same icon is used to indicate a manual recurring recording About Recording Alerts
93. ht bar up or down one program in the list In this image the Programs Card is in focus Use the UP and DOWN arrows to find a program Use e Press the PAGE UP or PAGE DOWN the RIGHT arrow or SELECT to move to the button to move the highlight bar up or Actions Card down one screen as many as seven programs in the list To select a program press the RIGHT arrow or SELECT button The display will move to the Actions Card at the same time To return to the Channels Card press the LEFT arrow Get More Information In the List View the Summary Card is on the right It shows the program title a brief description of the program its start and end time program rating information channel number and time date information Program guide symbols such as Favorite Channel Skipped Channel locked program or purchased program are also displayed This card cannot be selected Watch a Program or Channel You can simply press the SELECT button on a currently airing program to start watching it immediately For future programs pressing the SELECT button will shift focus to the Actions Card in the center of the screen Since the program will air in the future then Record will be the first action you will see followed by Watch This Channel Highlight Watch This Channel and press SELECT to tune to the channel The Actions Card appears in the center of the screen with the highlight bar on Watch Now Press Scroll Through the Gui
94. ice at 866 961 1207 for assistance Reference 10 1 7 2 when calling Please ensure that all receivers are connected to a cable outlet and are powered on If the problem continues contact Cox Customer Service Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Please connect the receiver to the cable outlet and run the receiver test again Contact Cox Customer Service for assistance 133 10 1 7 3 Possible problem detected 10 1 8 Problem detected 10 1 9 Problem detected If you have problems with your TV service please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 7 3 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 8 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 9 when calling Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance 134 Index AC outlet 115 Analog Output 108 Analog Service 104 Audio Language 109 Background Color 105
95. ing at any time by pressing PLAY If you fast forward to the program s end you will be returned to the On DEMAND Menu e REWIND This button lets you scan backwards in your program Each successive press increases the speed until you reach the highest speed Pressing REWIND after the highest speed returns the program to normal speed You can resume watching at any time by pressing PLAY If left to rewind to the beginning the program will start playing automatically When you press any of these buttons a progress bar appears at the bottom of your screen It displays the viewing time graphically as well as in hours minutes and seconds Fast forward and other actions may be disabled on some programs Use Instant Replay Press the INSTANT REPLAY button indicated by a curved arrow to jump backward in the program seven seconds The Instant Replay button looks like this It is below the REWIND and Record buttons Exit On DEMAND You can leave an On DEMAND program several ways e Press STOP to return to the On DEMAND Menu e Press LIVE or LAST to return to the last live television channel you were watching e Press CHANNEL UP or CHANNEL DOWN to tune to the next channel up or down on live television 36 e Enter a channel number on the keypad 0 9 to tune directly to that live television channel e Press FAV to call up the first channel in your Favorite Channels list On DEMAND A Search On DEMAND Return to Re
96. ion please see Chapter 10 Settings you can begin pressing number keys to enter characters into the search box The focus will move to the keyboard in the center card If the keyboard is configured as On Screen use UP arrow DOWN arrow LEFT arrow RIGHT arrow and SELECT to enter characters into the search box If you are using the Remote Control keyboard use the number 0 9 keys to enter characters into the search box Each number represents three or four letters As soon as you enter characters into the search box results will begin to appear in the Results Card on the The On Screen keyboard above features individual letters Use the arrow keys to navigate right Continue typing until the the letters and press SELECT to enter it program you want appears in the results box Press the RIGHT arrow The focus and highlight bar will move to the Results Card 83 Depending on your search you may see a folder icon next to some programs indicating that different episodes are available or that it s a program showing at different times or on different channels If your program has a folder icon next to it skip to step 8 Other programs do not have a folder icon indicating that there is only one viewing choice If the program you want to watch does not have a folder icon next to it Some programs such as those with multiple 6 Use the UP and DOWN arrows to episodes will have a folder icon next to the resu
97. is program is marked as Keep Until Space Needed on the DVR This series episode has been clipped to accommodate an episode of a higher priority series This program has been recommended based on your personal viewing history and taste Television content ratings _ YI gt rr YD 29 Close Info Banners After an Info Banner has been idle for a few seconds it will disappear You can also press the EXIT button to close Info Banners Service Messages On rare occasions an on screen message will appear asking whether you are still watching a particular program If you see this alert and wish to continue watching this program press SELECT to close it You may also occasionally see an on screen message saying that a channel is temporarily unavailable Press the GUIDE button on your remote control to acknowledge the message and return to the Trio Program Guide to select another channel You can also press LAST to return to the last channel you were watching 30 Chapter 4 On DEMAND On DEMAND gives you around the clock access to a vast library of program titles including movies television shows premium subscription programs and music videos Many of the titles allow free unlimited viewing while some programs are only available for purchase or through a subscription The On DEMAND service consists of e Movies Enjoy hundreds of recent releases foreign films classics and much more e Events Watch encore s
98. isodes of this series are conflicting with your previously scheduled recordings We ll do our best to record as many episodes of this series as we can But to record the maximum number of episodes please change the priority of this series in the Series Manager There are too many conflicts to schedule this recording You must cancel other recordings To view a list of scheduled conflicts please select Scheduled Recordings by going to the DVR List All tuners are currently in use To change to a different channel you must first cancel one of the following recordings e Program 1 by name e Program 2 by name e Program 6 by name pressing SELECT Press A to accept the change You may also elect to not record the new program the one that caused the conflict by pressing C to close the alert box This alert appears during the scheduling process to let you know that your new series recording conflicts with multiple episodes of a previously scheduled series recording Press A to acknowledge the alert Return to the Series Manager to change series priorities or do nothing if you are comfortable with the conflicts Non conflicting episodes of the series will be scheduled to record You may see this alert if there are more than two schedule conflicts most likely associated with a series recording or recording from search results Before you can record the series or search results you must first cancel the schedul
99. ividualized set of channels and programs You can launch the Settings Menu in two different ways The first is to open the Main Menu using the MENU button or the LEFT or RIGHT arrow Use the UP or DOWN arrow to highlight Settings and then press SELECT Or the SETTINGS shortcut button on your remote control will take you directly to the Settings Menu This Chapter introduces the new User function and discusses other important Settings information including setting Parental Controls selecting Favorite Channels turning on Closed Captioning and changing other technical settings to better suit your needs The main sections in this Chapter are e Users Parental Controls and Program Ratings Channels Guide Options Audio amp Video Timers Receivers 87 Users The Users function lets each member of the household set up a personal profile that includes his or her Favorite Channels preferred Guide View preferred Keyboard and Saved Searches In the near future the Trio Program Guide will be able to offer a range of other features including recommendations for additional shows you might like but weren t aware of and the ability to send messages to other Cox subscribers In homes with more than one television different users are able to enjoy their personalized settings from different televisions The Trio Program Guide comes with a default user called Valued Customer that you can personalize with your Favorite Channels and other
100. list of favorite channels to customizing certain features of the guide with the new Users feature For more information on setting user profiles and other settings see Chapter 10 A Visual Orientation to Cards To get you to your programming faster the new Trio Program Guide puts program information into columns called cards Each screen has three cards Most cards contain a list of channels program titles or similar information Other cards offer information such as instruction or program summaries Throughout this guide we have defined cards by the kind of information it contains channels programs or action items or by its position on the screen left center or right In the image below the Channels Card on the left shows available channels the Programs Card in the center shows upcoming programs and the Summary Card on the right gives a brief description of the highlighted show In this image the Channels Card is in focus It s a little darker and has the yellow highlight bar over channel 703 gt USER Switch User e Hello MIKE Guide List View Bizarre Foods With Andrew Zimmern 735 TRVLH DISHD gt 3 00pm Bizarre Foods Tue 9 04 2 3 00pm 4 00pm Travel USAHD 4 00pm Man v Food Bizarre Foods With Andrew Z GEO 4 50pm an NGI 1 30pm Man v Food Andrew discovers Morocco s Y 5 00pm Anthony Bourd culinary fare from lambs FX 6 00pm Bizarre Foods head to pigeon pie TLCHD Y 7 00pm Man v Food HIST 7 30pm M
101. ls ccsa a ages sasaaasnanae a e aS aai 98 Sel Favorite Channel Sa maansa a a e A 98 Set Skipped CHANNELS ii ri 99 Sel Power On GRANA a E N 99 CUJE ODIO Scania e a a cae une rd drid 100 AS aaa a a NS 100 Control Search and Browse Related escindida 101 COntrol Recommendations o detalii tet oer 101 Notes About Recommendations cerat a a ate ese estes ee 102 Edi Banner D ralOn aenea E a ew O a 102 OWITEMIKE YOO aNdS eiin NE uci E T Se doses sae detest esa dtelioe 102 Add Closed Capua ES dee Wate ate este aid 103 Sel GlOSed GaptloninG Stalin tas testa dedeliele 103 Seran alo da ci tito 104 Sel DIGI SIC sia tb te 104 Sel TEX rs ocio 104 A A 105 Ser TOC OO ica ici it eit 105 Set Background Colinas a 105 Sel Backarouna OPaciVissini aia a 106 setine Guide LanguagE oseese a ini 106 Seine Guide Toxina bid 107 Set the Guide Aspect RaltiO cccccconnncnnccccooncnncccnnnncnnonononnnnnnnonannnnnnnnnnnrnnnnnnnanrnnnnnnnanennnnnnnns 107 Audio amp VICO cocoa 108 Set Volume Level RE EER E AE EE E A E A E AE 108 S t Anal g QUO Urcenccsttedesctucasetntesecassigeenetssesneedstuncantabesscecstancestauiiemedstescartaneierectecsenethbececes 108 Sel Dga ODU AA PP e o 109 Set AUGIO Language tica rated cado heel soe 109 Dc A da aiekteeends 110 Set Video OUIPput FO Maa E a aa a AE a ea ETE 110 TIMET S spea NA a aE a a Ea 112 JN a A 112 A a eeeieiece tele ai a eee euch at ee a cele ds 112 o O 113 A O 115 A A 115 Front Fanell Display OpuOnS ll lada
102. lt move the highlight bar to the program In this image Lost is highlighted in the Results card you want Press the RIGHT arrow or on the right SELECT button This will pull up three additional cards a Summary Card on the left and an Actions Card in the center The card on the right will offer instructions or promotional information Watch Now in the Actions Card will be highlighted 7 Press SELECT to begin watching If the program is not currently airing the television will tune to that channel To complete a search of programs that has a folder icon next to the title 8 Use the UP and DOWN arrows to move the highlight bar to the program you are interested in 9 Press the RIGHT arrow or SELECT button to continue sorting programs This will pull up three additional cards a Filter Card on the left a Programs Card in the center and a Summary Card on the right The first item All Programs in the Filter Card will be highlighted 10 Use the UP and DOWN arrows to move the highlight bar to different filters For example you can sort by On DEMAND programs First Run programs or High Definition programs You may also review all When searching programs with multiple episodes programs three additional cards help you complete your search The Filters card on the left lets you sort 11 Press the RIGHT arrow or SELECT different ways such as by All Episodes or those button to browse program choices that air in HD T
103. lties Please try again in 15 8 1 5 Alert minutes If the problem continues please contact Cox Customer Service at 866 961 1207 for assistance Reference 8 1 5 when calling We are sorry TV Caller ID notifications are unavailable to you at this time This may occur for one of the following reasons 1 you are not subscribed to Cox Digital Telephone Service 2 you are subscribed to Cox Digital Telephone Service but are not subscribed to Caller ID or 8 1 6 Alert 3 you are a subscriber but have Privacy Manager turned on If you are a Cox Digital Telephone customer and have recently ordered Caller ID please try to access Phone Tools on TV again allowing up to 24 hours for this service to become active lf the problem continues please contact Cox Customer Service at 866 961 1207 Reference 8 1 6 when calling Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Try again If the problem continues please contact Cox Customer Service You Should Contact Cox Customer Service for assistance Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance 130 9 5 6 Alert Sorry we are currently experiencing some technical difficulties Please try
104. lution cox EN Use the UP or DOWN arrow to highlight Video a EEE ee On to Output Format in the card on the left Press scroll through the Resolution options SELECT Once you have made your choice press the DOWN arrow to move the highlight bar to the Available Output Format options 4 Use the LEFT or RIGHT arrow to scroll through the Available Output Format options Once you have made your choice press the B button to confirm these changes 5 Press the B button a second time to cox confirm the changes Press LEFT or RIGHT arrow to change the video 6 Press EXIT to return to live television resolution setting and press the B button 111 Timers Timers settings let you turn your receiver set top box on and off automatically This setting is specific to each receiver Set Sleep Timer The Sleep Timer will turn off the receiver after a pre determined period of time in increments from 5 to 75 minutes This setting is specific to each receiver To turn Sleep Timer on begin at the Settings Menu 1 Use the UP or DOWN arrow to highlight Timers Press the RIGHT arrow or SELECT button to open the Use the UP or DOWN arrow to highlight Timers and Timers Menu in the center card then press SELECT to move the highlight bar to the Timers options 2 Press the RIGHT arrow or SELECT button to open the Sleep Timer options 3 Use the UP or DOWN arrow to select the appropriate option The highlight bar will be on Off w
105. message Your recording will not start Return to your recorded programs list to free up some disk space by either erasing one or more programs or changing the Keep Until setting to Keep Until Space Needed before recording the program You can then attempt your recording again This lets you know that all tuners are needed to record upcoming programs You may choose to cancel one of the upcoming recordings and continue watching your current channel by moving the highlight bar to your choice and pressing SELECT You may also continue recording without changing channels by pressing C to close the alert box After one of your recordings finishes you may change channels freely This alert lets you know that all tuners are needed to record current and upcoming programs You may choose to cancel one recording and continue watching your current channel by moving the highlight bar to your choice and pressing SELECT You may also continue recording without changing channels by pressing C to close the alert box After one of your recordings finishes you may change channels freely If you attempt to schedule a program at a time when all tuners are already scheduled to record programs you will see this alert You may choose to cancel the recording of one of the previously scheduled programs by moving the highlight bar to the choice and 47 e Program 2 by name e Program 3 by name e Program 7 by name Some ep
106. n This brings you to the Actions Card man demons to help her Use the UP and DOWN arrows to browse programs The center card displays poster art for the program and the right card displays the summary of the program When you found the program to watch press the RIGHT arrow or SELECT button View Purchase and Other Program Information When you press SELECT on a movie or program the cards in view shift to the left The Summary Card is now on the left and an Actions Card is in the center The Summary Card gives a brief description of the program as well as other important information including the price of the rental the date when the rental expires the program running time and the program rating If the program is an active rental the Summary Card will also show the purchased icon Watch Free On DEMAND Programs Cox offers thousands of hours of free On DEMAND programming to watch any time of day or night To watch a free program begin at the Actions Card 33 1 Use the UP or DOWN arrow to highlight Watch Now 2 Press SELECT e f Parental Controls are activated you will be asked to enter your four digit Parental Controls PIN 3 Press B to confirm and begin watching your program Purchase On DEMAND Programs Many of the latest big screen movies and some hit TV shows are available On DEMAND for a rental fee To purchase On DEMAND programs begin at the Actions Card Expees272772013 1 Use the UP or
107. n the Guide Options Menu where you can pick a default Guide View among other things Guide Options Menu or press EXIT to return to live television 100 Control Search and Browse Related This setting lets you exclude adult programming from showing up in search results and browse related searches This setting is specific to each receiver To change the Search and Browse Related settings begin at the Guide Options Menu 1 Use the UP or DOWN arrow to highlight Search and Browse Related Press the RIGHT arrow or SELECT button to highlight Remove Adult Programs in the center card Press SELECT A checkmark will appear Search amp Browse Related controls whether adult and recorded programs should be included in Press the LEFT arrow to return to the searches and related programs Guide Options Menu Control Recommendations This setting lets you turn on or off personalized recommendations and clear your personal viewing history To turn on or off your personalized recommendations begin at the Guide Options 1 Use the UP or DOWN arrow to highlight Recommendations Press the RIGHT arrow or SELECT button to display options in the left card Press the Right arrow or SELECT button to bring highlight to On or Off in the center card Recommendations controls whether recommendations should be displayed or not Use UP or DOWN arrow to highlight the desired option and press SELECT To clear your pe
108. ne 202 FAMNE 215 ZOTV f ot must help their friend Anna find her missing rermos before they head out for a picnic Zone Channels lets you view live video from up to 20 channels in three different categories From this screen you can choose one to watch in full screen highlight Zone Channels and press SELECT or RIGHT arrow The focus will shift to the center card 19 Note Use the UP or DOWN arrow to highlight News Sports or Kids and press SELECT or RIGHT arrow The selected Zone Channel will open in a new screen Use the arrow buttons to highlight a channel you re interested in to hear the audio Channel information can be found below the video pane and in a list on the left Zone Channels offers News Sports and Children s programming Select your category in the card in To watch a channel full screen use the center the arrow buttons to navigate to and highlight the video pane and then press SELECT Parental Controls work on this view of Zone Channels just as they would on live television Zone Channels may not be available in all service areas 76 Chapter 9 Customer Support The Trio Program Guide offers a number of Customer Support tools This Chapter discusses the different support services available and how to access them 17 Access Customer Support Customer Support is found under the Main Menu To open the Customer Support Menu 1 Open the Main Menu using the MENU button on your remote contr
109. nected to a cable outlet and are powered on If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 10 1 27 2 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 28 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 29 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 30 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 5 when calling If you have problems with your TV service please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 6 1 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 6 2 when calling If you have problems with your TV service please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 6 3 when calling If you have problems with your TV service please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 6 4 when calling Your receiver may not have been properly connected to a cable outlet Please connect the receiver to the cable outlet and run the receiver test again If problem continues please contact Cox Customer Service at 866 961 1207 Reference 10 1 7 1 when calling If you have problems with your TV service please contact Cox Customer Serv
110. nels list Use the UP and DOWN arrows to highlight a channel Alternatively you can simply enter the channel number using the number 0 9 keys Press SELECT to confirm Press the LEFT arrow twice to return to the Settings Menu or press EXIT to return to live television 99 Guide Options The Trio Program Guide lets you change the guide s appearance to give you a more personalized experience Favorite Channels Skipped Channels Default Guide View and Keyboard Type settings are user specific All other settings are specific to the receiver Set Default View Set Default View allows you to change the way programs are organized but Grid View is the first view you will normally see You can change this default from Grid to another view To do this begin at the Settings Menu 1 Use the DOWN arrow to highlight Guide Options Press the RIGHT arrow or SELECT button to move to the Guide Options Menu in the center card 2 Press the RIGHT arrow or SELECT button to see Default Guide View options which will now appear in the center card 3 Use the UP or DOWN arrow to highlight your choice You can choose List View default Grid View Theme View List HDTV Channels View List Favorite Channels View and List Zone Channels View Press SELECT 4 Press the LEFT arrow to return to the Press SELECT to open the Guide Options Options Menu where you can pick a number of Guide related settings Press SELECT to ope
111. o adjust these settings begin at the Audio Settings Menu 1 Use the UP or DOWN arrow to select Dynamic Range 2 Press the RIGHT arrow or SELECT button to move the highlight bar to the Dynamic Range options in the center card 3 Use the UP and DOWN arrow to make the appropriate choice Press SELECT 4 Press the LEFT arrow three times to return to the Settings Menu or press EXIT to return to live television Set Video Output Format You can change the video output format to ensure you get the highest quality picture that your television can display These settings include the picture Resolution and Available Output Format options Please refer to the manufacturer s information for your television to get the proper settings The resolution options are e 1080i Wide e 720p Wide e 480p Wide e 480p Standard e 480i Standard For Wide picture resolutions the available format options are e Sidebar 4 3 Pic e Stretch 4 3 Pic e Preserve 4 3 Pic 480p e Preserve 4 3 Pic 480i 110 For Standard picture resolutions the available format options are e Zoom 16 9 Pic e Letterbox 16 9 Pic To adjust these settings begin at the Settings Menu 1 Use the DOWN arrow to highlight Audio amp Video Press the RIGHT arrow or SELECT button to move to the center card 2 Use the DOWN arrow to highlight Video Output Format Press the SELECT button to open the Video Output Format dialogue box The highlight bar will be on Reso
112. ode in the series that is scheduled to be recorded It doesn t affect episodes recorded prior to any changes To manage a series recording begin at the Se O a iu 1 DVR List Menu on the left in focus i jarik oul maea 1 New 2 Last 9 10 2012 Use the DOWN arrow to move the highlight bar to Series Manager All your scheduled series recordings will appear in the Folders Card in the center of the screen The Series Manager lets you adjust the full range of options for series recordings Press the RIGHT arrow or SELECT The focus will move to the Folders Card Use the UP or DOWN arrow to find a series folder to review Press the RIGHT arrow or SELECT The cards will shift to the left and the focus will move to the Actions Card in the center A Summary Card showing details of the series recording history will appear on the left Change Series Recording Options You can view and revise the recording options assigned to any scheduled series recording At the Actions Card Edit Recording Options will be highlighted 1 Press SELECT A dialogue box with the recording options assigned to that series will appear Mom Adjust the settings using a combination of the UP and DOWN arrows to highlight individual settings and the SELECT button to confirm There are several different settings you can change cox bi Edit Recording Options lets you manage series recordings Use a combination of the arrow buttons and SE
113. of time banner Banners options which will appear in information appears on screen the center card 2 Use the UP or DOWN arrow to highlight your choice You can choose short medium or long banners Press SELECT 3 Press the LEFT arrow to return to the Guide Options Menu or press EXIT to return to live television Switch Keyboards You can switch between the Remote Control keyboard and the On Screen keyboard for entering terms into Universal Search The Remote Control keyboard looks like the triple tap keyboard found on most cell phones and uses the number keys 0 9 to enter letters The On screen Keyboard offers single letter choices that you select with the arrow keys To switch Keyboards begin at the Guide To switch between the on screen and remote Options Menu control keyboards use the Keyboard setting 1 Use the UP or DOWN arrow to highlight Keyboard Press the RIGHT arrow or SELECT button to move to keyboard options which will appear in the center card 102 2 Use the UP or DOWN arrow to highlight your choice You can choose between the On Screen Keyboard and the Remote Control Keyboard Press SELECT 3 Press the LEFT arrow to return to the Guide Options Menu or press EXIT to return to live television Add Closed Captioning The Trio Program Guide lets you adjust Closed Captioning settings You can select Analog or Digital Service as well as the style size and color of the text and background for t
114. ograms Card Use the UP and DOWN arrows or PAGE UP and PAGE DOWN buttons to browse PPV programs Press the RIGHT arrow or SELECT button to choose the highlighted program The highlight bar will move to Buy Now on the Actions Card Press SELECT to purchase the program e f Parental Controls are activated you will be asked to enter your four digit Parental Controls PIN e f Purchase Controls are activated you will be asked to enter your four digit Purchase PIN Press the B button to confirm the purchase Press the C button to cancel the purchase 122 PPV Countdown Timer The PPV Countdown timer provides confirmation of the program that was purchased as well as description of the program and how many minutes are remaining to start airing the program The timer appears at 59 minutes before the program begins and it is updated every minute until it reaches 1 minute The timer disappears when the program begins airing Search PPV Content The Trio Program Guide can help you find a wide variety of content from TV On DEMAND and Pay Per View in a single search For more information on Search please see Chapter 9 Cancel a PPV Purchase You can cancel a PPV purchase through the Guide when the following two conditions are true First the PPV program must be purchased through the Trio Program Guide Second cancellation window should be open at that time When both conditions are met you will be able to cancel the purchase
115. ol or by pressing either the RIGHT or LEFT arrow 2 Use the UP or DOWN arrow to move the highlight bar to Customer Support Press SELECT or RIGHT arrow to open the Customer Service Menu Get Answers to Technical Questions The Customer Support section of the Trio Program Guide includes details about your cable receiver Occasionally it will be necessary to look up details on your cable receiver set top box To do this begin at the Technical Support Menu 1 Use the RIGHT arrow to bring the cox highlight to Cable Receiver in the center card The Technical Support Menu includes details on your cable receiver Highlight Technical Support 2 Press SELECT or RIGHT arrow on and press SELECT to call up this information the Cable Receiver A new screen will appear with the serial number of the cable receiver and other information 3 Use LEFT arrow or LAST to return to the Technical Support Menu 78 Receiver Test If you experience issues with Trio or its Whole Home DVR service you may be asked by the customer service representative to run the Receiver Test The Receiver Test checks for any network or connectivity issues and reports them on the screen Cox customer service representative will then ask you about the reference code you may see on the screen This greatly expedites the troubleshooting process To run the Receiver Test begin at the Technical Support Menu 1 Use the RIGHT arrow to highlight Cable Receiv
116. on your non DVR receiver Once a program is paused you can also perform fast forward rewind instant replay etc on the program To turn Pause Live TV On or Off begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card 2 Use the DOWN arrow to highlight You can turn On or Off Pause Live TV functionality in the Settings Menu DVR Network and press SELECT or RIGHT arrow A DVR Network Menu will display in the center card 3 Use the DOWN arrow to highlight Pause Live TV and press SELECT or RIGHT arrow to open up the Menu to display On or Off in the center card 4 Using UP DOWN arrows highlight On or Off and press SELECT to make the change A Note About Pause Live TV The option to turn on and off pausing live TV is only available on non DVR receivers Pausing live TV is always available on DVR receivers Power Manager for Energy Efficiency Now you can feel good about the environment with the Trio Program Guide The latest Trio Program Guide includes the ability to automatically turn off your receivers after 4 hours of inactivity to conserve the energy usage in the home If you do not use your remote control to perform any kind of activity on your receiver then the receiver will automatically turn off after 4 hours of inactivity A minute before a receiver turns off it displays a warning alert that instructs you to press the SELECT button to prevent au
117. ons in the center card Press the RIGHT arrow or SELECT button to move the highlight bar to the options that appear in the center card Use the UP and DOWN arrows to choose from the two options Always On or On With Receiver Press SELECT Use the LEFT arrow to return to the Front Panel Status Menu Press the DOWN arrow to highlight Display Options 120 Chapter 12 Pay Per View Pay Per View lets you purchase a private telecast of movies live sporting events sports packages and adult programming that are offered to all Cox customers at a specific time You can purchase an event up to 14 days before it airs PPV is different than On DEMAND which allows users to purchase a program any time it is available and watch it immediately This Chapter discusses how to purchase confirm record and cancel a PPV program 121 Purchase Pay Per View Programming from the Guide Currently PPV programming is identified after choosing a program when you arrive at the Actions Card Rather than Watch Now which appears on free television programs the first action will say Buy Now To order PPV programs begin at the Guide 1 Use the UP and DOWN arrows or PAGE UP and PAGE DOWN buttons to find the PPV channel that interests you PPV channels are typically grouped together in a single area of the channel list Press the RIGHT arrow or the SELECT button to choose the highlighted channel The highlight bar will move to first item in the Pr
118. or DOWN arrows to select the correct action watching A Note About Folders You may also view the contents of folders in the center card using the B button Press B Ungroup Titles to open all folders and display the titles Close the folders and Group Titles by pressing B a second time Recorded Program Icons There are three different icons that will appear next to recorded programs Icon Description v This program is marked as Keep Until Delete or Keep Until Watch any portion of the program This recording is permanent until you manually delete it This program is marked as Keep Until Space Needed tz This is a series recording recording from persistent searches and recurring manual recordings or individual recordings having the same program title This series episode has been auto clipped because a high priority series recording episode overlapped with this low priority series episode A Note About Auto Clipping of Series Episodes There are times when some series episodes are not scheduled to air precisely at the top or bottom of the hour Therefore these episodes can overlap by only a few minutes with other scheduled recordings thus causing a conflict Auto clipping function can come to the rescue to deal with such situations If a scheduled series recording episode overlaps with other scheduled series recordings by 20 or less DVR will automatically clip the series episode having a lower priority so that the highest
119. ordings or while browsing through recorded programs To Change Receiver Name begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card 2 Use the DOWN arrow to highlight DVR Network and press SELECT or RIGHT arrow A DVR Network Menu will display in the center card With highlight on Change Receiver Name press SELECT open up the Change Receiver Name dialog box 3 Using the UP DOWN LEFT RIGHT SELECT buttons on your remote enter a suitable name for your DVR 4 When the name is entered press the B button to save this new name A Note About Change Receiver Name You must complete this process separately on each receiver in your household If you do not change receiver names then DVRs will be Highlight Receivers and then press SELECT to move the highlight bar to the options list in the center card Pressing RIGHT arrow or SELECT will display options pertaining to DVR Network 5 Change Network Status View DVR Network View MoCA Password Pressing SELECT on Change Receiver Name allows you to provide a name for your receiver 173 DEL SPACE CLEAR Press UP DOWN LEFT RIGHT SELECT buttons to provide a name for the receiver identified using names such as DVR 1 DVR 2 DVR 3 etc and non DVR receivers will be identified as Receiver 1 Receiver 2 Receiver 3 etc Change Network Status Change Network Status controls DVR s availability in the W
120. ower Off Days Press SELECT 113 10 11 12 13 Use the UP or DOWN arrow to highlight the days you want Power Off to shut down your receiver Press SELECT Continue highlighting and selecting days until you have completed your list Press the LEFT arrow to return to the Power Off Timer Menu Use the DOWN arrow to highlight Time Press SELECT Use the UP and DOWN arrow to highlight the time you want Power Off to shut down your receiver Press SELECT Press the LEFT arrow three times to return to the Settings Menu or press EXIT to return to live television 114 Receivers Receivers let you manage settings associated with your receivers in the home as well as your Whole Home DVR service AC Outlet Certain receivers set top boxes feature a convenient AC outlet on the rear panel that lets you turn both the TV and receiver off with a single press of the POWER button To control the AC Outlet begin at the Settings Menu 1 Use the UP or DOWN arrow to highlight Receivers Press the RIGHT arrow or SELECT button to open the Highlight Receivers and then press SELECT to Receivers Menu in the center card move the highlight bar to the options list in the center card 2 Use the UP or DOWN arrow to highlight AC Outlet and press SELECT or RIGHT arrow 3 Use the UP or DOWN arrow to choose Always On or On With Receiver Press SELECT 4 Press the LEFT arrow to return to the Receivers Menu or press EXIT to return
121. preferences To get the most advantage from the Users function you should begin by setting up User profiles for one or more household members Add New User To add users begin at the Settings Menu 1 Press the RIGHT arrow or SELECT button to move to the Users Menu in the center card 2 Use the DOWN arrow to highlight Add New User and press SELECT This will reveal an On screen keyboard 3 Use the keyboard to enter a username It can be any combination of letters or numbers up to eight characters long Press B to Continue 4 Use the arrow keys to highlight a picture Press SELECT to confirm The only change in the screen will be the appearance of a black dot next to the image you selected 5 Press B to Add User 6 You will automatically return to the Users Menu in the center card Use LEFT arrow to return to the Settings Menu or press EXIT to return to live television To continue personalizing a new user profile User profiles are the first function when you open the Settings Menu Begin by setting up new users for family members The first step in adding new users is entering a screen name Use this keyboard to do it After selecting a screen name select an image to personalize your user see Channels section below This will discuss how to set up a personalized channels list 88 Set Current User At the start of each television watching session select a user profile to take advantage
122. programs on non DVR receivers 62 Multiple DVR Support The latest software upgrade from Cox can now support multiple DVRs that can be added to your Whole Home DVR service Up to five receivers any combination of DVRs and non DVR receivers can be networked together You can benefit from having multiple DVRs for your Whole Home DVR service in the following two main ways e No more running out of space for your recordings Each additional DVR you add to your Whole Home DVR service will provide you with extra space for your recordings e No more missed recordings because you can now record two extra shows for each additional DVR you add to your Whole Home DVR service For example if you combine two DVRs then you can record up to four HD programs simultaneously If you combine three DVRs then you can record up to six HD programs simultaneously You may even choose to combine five DVRs to record up to ten programs simultaneously DVR Network Status DVRs participate in the Whole Home DVR network in either a visible or an invisible status A visible status allows the DVR to make all of its recorded programs and scheduled recordings accessible to any other DVR or non DVR receiver in the network Also a visible status allows a DVR to accept recording requests from any other networked DVR or anon DVR receiver In other words visible status operates both ways At any given point in time you must have at least one visible DVR in your home ne
123. r the program concludes Record To The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service If you lease multiple DVRs for your Whole Home DVR service then you will see the Record To option This option will allow you to select a DVR where the recording will be scheduled For more information on this useful service from Cox see Chapter 9 Whole Home DVR 3 Press B to accept your changes Change Options for a Manual Recording You can view and revise the recording options assigned to any scheduled manual recording At the Actions Card Edit Recording Options will be highlighted 1 Press SELECT A dialogue box with the recording options assigned to that program will appear Adjust the settings using a combination of the UP and DOWN arrows to highlight individual settings and the SELECT button to confirm There are several different settings you can change Record You can choose between One Time Only and a Recurring recording Channels Use the UP and DOWN arrows to select a channel Day Use the UP and DOWN arrows to choose a day One Time recordings will let you select Today or a date up to one year in the future Recurring recordings will let you select specific days of the week Monday through Sunday Everyday Monday Friday Saturday amp Sunday Start Time Select a time to begin your recording using the UP and DOWN arrows or number buttons on the remote to input hou
124. rd to indicate the recording is set As an alternative you can accept the default settings and skip the above steps by simply pressing B when Record Entire Series is highlighted Set a Manual Recording The Set Manual Recording option lets you schedule a single or recurring recording ata specified time Since this is a time based option you have the flexibility to record portions of a program or blocks of multiple programs on a single channel To Set a Manual Recording begin at the Actions Card cox 1 Use the UP or DOWN arrow to highlight Record and then press Manual recordings give you the flexibility to decide SELECT This will display the Record when to start or end a recording even if is just part Options dialogue box of a program or a block of programs 2 Use the DOWN arrow to highlight Set Manual Recording and then press SELECT 3 Adjust the settings using the UP and DOWN arrows to highlight individual settings the LEFT and RIGHT arrows to choose options and the B button to confirm a setting change There are many different settings you can change e Record Use the LEFT and RIGHT arrows to choose between One Time Only default and a Recurring recording e Channels Use the LEFT and RIGHT arrows to select a channel e Day Use the LEFT and RIGHT arrows to choose a day One Time recordings will let you select Today or a date up to one year in the future Recurring recordings will let you select specific days o
125. reach the first letter in the row Press the LEFT arrow one more time to move to Search By Card Search for Programs up to 14 Days Ahead Search allows you to find programs that will run up to 14 days in the future Find and select these programs just as you would any program and then set a reminder to watch them 85 Save Searches Press the A button to save a search Look for the A button in the bottom right corner of your screen to see when this option is available Each time you save a search the counter next to Saved Searches in the Search By Card will increase by one You can access your Saved Searches anytime by returning to the Search By Card Use the UP or DOWN arrow to highlight Saved Searches and then press SELECT Rather than pulling up the list of items your search found last time the search will run COX Press the yellow A button on your Remote Control to save a search This option is available whenever the yellow A appears in the bottom right corner of your screen again The new list will include programs that were not available the last time you searched 86 Chapter 11 Settings The Trio Program Guide is designed to give every viewer a personalized television watching experience The Settings Menu offers a variety of choices for making the Guide easier to use and adapting it for maximum enjoyment In particular the new Users function makes it possible for each member of the household to access an ind
126. rers 67 Chapter 7 Recommendations Today there are thousands of program choices available on TV These many choices can sometimes become overwhelming To help you find programs that match your personal taste the Trio Program Guide now includes personalized recommendations These recommendations are based on the programs you already watch and your taste preferences for programs that you like or dislike 68 Getting to Recommendations There are three main ways to access recommendations 1 From the Main Menu Press the COX MENU button on your remote control highlight Recommendations and press the RIGHT arrow or SELECT button on the remote yr 2 From the Guide Press the diamond shaped D button 3 From the On DEMAND menu Highlight Recommended For You for On DEMAND only pe recommended programs cee From the Main Menu press SELECT or the RIGHT arrow to go to Recommendations Thu 9 06 5 00pm 5 30pm 4 00pm 4 30pm 5 00pm 735 TRVLH Man v Food Man v Food Anthony Bour 136 FX Tooth Fairy How Met Yo How Met Yo Two and a Hal 737 TLCHD What Not to Wear Found the G Found the G Four Weddings 739 HIST Titanic at 100 Mystery Solved Titanic s Final Moments Missing Pieces 740 APLHD Animal Cops Phoenix Fatal Attractions Rattlesnake R 741 SPRTS Quee f Hearts 746 BETHD American Viol My Wife and My Wife and My Wife and The Parkers COX Search Change Guide Date Y Recammendations 4 On the Guide press the D bu
127. ress EXIT to return to live television 89 Delete User You are allowed to have up to eight different users in each household Sometimes however you will want to remove users from the system To do this from the Settings Menu 1 Press the RIGHT arrow or SELECT button to move to the Users Menu in the center card 2 Use the UP or DOWN arrow to highlight Delete User and press SELECT 3 Use the RIGHT and LEFT arrows to find the user profile you want to remove 4 Press B to delete the user 5 Press B to confirm 6 Use the LEFT arrow to return to the Settings Menu or press EXIT to return to live television Use the Delete User function found in the center screen to remove users from the Guide Use the LEFT and RIGHT arrows to find the user profile you want to remove Press B twice to permanently delete the user 90 Parental Controls and Program Ratings Parental Controls let you control who watches or buys certain TV programs By using a Parental Control PIN you can lock programs and channels restrict the ability to record programs and limit access to On DEMAND and Pay Per View programming With a Purchase PIN you can limit the ability of users to buy On DEMAND or PPV programs Parental Controls must be set up for each ales receiver set top box cox Parental Controls appears in the left screen when you open the Settings Menu Set a Parental Control PIN To set a Parental Controls PIN b
128. return to live television Lock Purchases Lock Purchases is found in the center card Press The Lock Purchases option lets you decide SELECT to require a Purchase PIN to buy On who orders On DEMAND and Pay Per View DEMAND and Pay Per View programs programming by requiring the use of the Purchase PIN To turn this option on From the Parental Controls Menu in the center card 1 Use the UP or DOWN arrow to highlight Parental Locks Press the RIGHT arrow or SELECT button Use the UP or DOWN arrow to highlight Lock Purchases and press SELECT Use the UP or DOWN arrow to highlight Yes and press SELECT Press the LEFT arrow twice to return to the Parental Controls Menu or press EXIT to return to live television 96 Lock Services The Lock Services option lets you control access to On DEMAND and Adult On DEMAND programming by requiring the use of the Parental Controls PIN To turn this ent A Parental Control E Lock Content Advisories conten O tion on i PIN will be required when Loc imes From the Parental Controls Menu in the center card this lock is enabled 1 Use the UP or DOWN arrow to Lock Services is found in the center card Press highlight Parental Locks Press the SELECT to require the use of the Parental Controls RIGHT arrow or SELECT button PIN to watch On DEMAND programming 2 Use the UP or DOWN arrow to highlight Lock Services and press SELECT 3 Use the UP or DOWN arrow to select the service yo
129. rity number 5 Press B to accept all changes The priority numbers of all series will be adjusted accordingly A Note About Change Series Priority for Multiple Whole Home DVRs If you lease multiple DVRs for your Whole Home DVR service then Change Series Priority option is not available when your DVR List view is Combined DVR List view It is only available when you are on the individual DVR List view as the series recordings can only be prioritized on individual DVRs separately Cancel a Series Recording You can cancel a scheduled Series Recording To do this begin at the Actions Card 1 Press the DOWN arrow to highlight Cancel Series Recording 2 Press SELECT A dialogue box will appear asking you to confirm the cancellation 3 Press B to confirm Delete All Programs from a Series Recording You may want to delete series recordings you have already watched or are no longer interested in watching This option will delete all episodes in a series To delete single episodes please see Delete Recorded Programs above NCIS Available 2 New 2 Last 9 10 2012 To do this begin at the Actions Card 1 Press the DOWN arrow to highlight cox Delete Series Programs Delete Series Programs will delete all episodes in a 2 Press SELECT A dialogue box will series To Delete a single episode please see appear asking you to confirm the Delete Recorded Programs above delete This will delete all programs in the series th
130. rn to live television 107 Audio amp Video The Trio Program Guide lets you adjust the audio and video settings to provide the best sound and picture quality for your television Set Volume Level If you use your remote control to adjust television volume set Volume Level to Variable If you control your television volume through a stereo or surround sound receiver then set this control to Fixed This setting is specific to each receiver set top box To do this begin at the Settings Menu 1 Use the DOWN arrow to highlight Audio amp Video Press the RIGHT arrow or SELECT button to highlight Audio Settings in the center card Press the RIGHT arrow or SELECT button to confirm Audio Settings This will open the Audio Settings Menu which will appear in the left card Press RIGHT arrow or SELECT button to change the Volume Level options Press LEFT arrow to return to the Audio Settings Menu or press EXIT to return to live television Set Analog Output This option lets you adjust the audio output delivered to your television while watching analog television You have three choices Use the UP or DOWN arrow to highlight Audio and Video in the card on the left Press SELECT to open the AV Menu Press SELECT to change the Volume Level and Shift the focus to the options in the center card Mono Mono sound reproduction is single channel Mono sound has been replaced by stereo sound in most entertainm
131. rogram on a non DVR receiver you can rewind only up to the point when you paused it Only in rare circumstances where the DVR was already tuned to the same program or has already been recording that program from its beginning then you can rewind through the entire program The DVR tuner used for pause live TV purposes can be reclaimed in one of the following circumstances e You decide to tune to a different channel using your remote control s numeric buttons CH buttons FAV button LAST button from Guide INFO banner search browse related recommendations etc e DVR user decide to change channels that requires a separate tuner and all remaining tuners are currently occupied for recordings or for watching TV 66 Watching DVR Recordings on DLNA Premium Video Certified Products DLNA which stands for The Digital Living Network Alliance is a non profit trade organization that defines standards that enable devices to share media photos video music with each other One such standard developed by The DLNA is a DLNA Premium Video With the DLNA Premium Video you can stream your recorded programs stored on your DVR to a DLNA Certified Premium Video product such as a video game console Every day new devices become DLNA Certified Please ensure that the DLNA Certified device you are buying supports the DLNA Premium Video in order to access and play back your DVR recordings To learn more about DLNA Certified product
132. rrow to make the appropriate choice Press SELECT 4 Press the LEFT arrow to return to the Audio Settings Menu or press EXIT to return to live television Set Audio Language This option turns on a secondary audio track for programs that carry the SAP signal When SAP is available the program description in the Guide displays an SAP icon This setting is specific to each receiver To adjust these settings begin at the Audio Settings Menu 1 Use the UP or DOWN arrow to select Audio Language 2 Press the RIGHT arrow or SELECT button to move the highlight bar to the Audio Language options in the center card 3 Use the UP and DOWN arrow to make the appropriate choice Press SELECT 4 Press the LEFT arrow to return to the Audio Settings Menu or press EXIT to return to live television 109 Set Dynamic Range This setting adjusts the audio spectrum for digital programming Dynamic Range refers to the difference between the highest audio peaks and the lowest ones Action movies for instance will use the full dynamic range while news programs will not The Dynamic Range preference lets you control the volume of the high audio peaks You have three choices e Wide Plays the entire audio dynamic range including and highest and lowest sounds This setting is appropriate for audio enthusiasts e Medium Slightly lowers the higher volumes e Narrow Dramatically lowers the higher volumes This setting is specific to each receiver T
133. rs and minutes Press SELECT to confirm the correct start time End Time Select a time to end your recording using the UP and DOWN arrows or number buttons on the remote to input hours and minutes Press SELECT to confirm the correct end time Until To keep the hard drive from filling up which would prevent you from recording other shows you can set programs to delete when Space Is Needed default or Viewed any portion of the program The Keep Until Delete option permanently saves the recording on your DVR until you manually delete it Record To The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service If you lease multiple DVRs for your Whole Home DVR service then you will see the Record To option This option will allow you to select a DVR where the recording will be scheduled For more information on this useful service from Cox see Chapter 9 Whole Home DVR 96 3 Press B to Accept Changes Cancel a Scheduled Recording You can also cancel a Scheduled Recording To do this begin at the Actions Card 1 Press the DOWN arrow to highlight Cancel This Recording 2 Press SELECT A dialogue box will appear asking you to confirm the cancellation 3 Press B to confirm 57 Manage Series Recordings The Series Manager allows you to view and modify recording options for each of the series recordings The changes you make to the series recording will affect each epis
134. rsonal viewing history begin at the Guide Options 1 Use the UP or DOWN arrow to highlight Recommendations Press the RIGHT arrow or SELECT button to display options Use UP or DOWN arrow to highlight Viewing History Press the Right arrow or SELECT button to bring highlight to Clear Viewing History action in the center card Press SELECT to clear your personal viewing history 101 Notes About Recommendations Recommendations are made available on a per user basis in the household If you have multiple user profiles set in your household then each user will receive unique set of recommendations targeted for their tastes and preferences To control recommendations for a particular user you will need to switch to that user first on your Trio Program Guide before controlling the Recommendations setting To switch users see the Set Current User section in the user s manual Similarly clearing viewing history requires you to switch to the appropriate user first before carrying out the action Please note that clearing a viewing history provides a fresh start to your recommendations Edit Banner Duration You can change the amount of time that Info Banners Channel Banners and other banners are displayed This setting is specific to each receiver To edit Banner duration begin at the Guide Options Menu 1 Use the UP or DOWN arrow to highlight Banners Press the RIGHT arrow or SELECT button to open Banners controls the length
135. s please visit the The DLNA website at http www dina org To watch DVR recordings on a DLNA Certified product you would need the following 1 The DLNA Certified product that supports DLNA Premium Video standard 2 Ethernet to MoCA Bridge this product is also Known as Ethernet MoCA Adapter or Ethernet over COAX Adapter 3 MoCA password from the Trio Program Guide 4 COAX splitter optional To set up your DLNA Certified product to access DVR recordings 1 First note down the MoCA password for your Whole Home DVR network 2 Using the wiring diagram provided by your MoCA bridge manufacturer connect the MoCA Bridge to a Coax cable splitter or an un used cable outlet Also connect the other end of the MoCA Bridge to a wired or wireless router for Internet connectivity cox bd MoCA password can be accessed by going to the 3 Using the instructions provided by Receivers and DVR Network menu options from the your MoCA Bridge manufacturer Settings menu enter the MoCA password into the MoCA Bridge software to allow it to join your Whole Home DVR network If you run into problems call your manufacturer first and then contact Cox for any additional questions 4 Finally connect your DLNA Certified product to the Internet and access its video features to see if you are able to see DVR recordings If you do not see any DVR recordings then make sure you have followed instructions correctly from all different manufactu
136. s B to confirm A red bar icon will appear at the bottom of the Summary Card to indicate the recording is set Notes About Manual Recordings In Scheduled Recordings the title of an individual manual recording appears as Untitled Recording until recording starts At the time recording begins the program title will appear In the event the requested recording program precisely matches the start time and end time of a specific program the program title will appear in Scheduled Recordings In Recorded Programs or Scheduled Recordings the title assigned to an individual manual recording that spans multiple programs is the title of the first complete program in the block If no program in the block is complete the assigned title is the title of the program that takes up the greatest amount of space in the recording block In the Series Manager the title of a recurring manual recording appears as Untitled Recording unless the scheduled recording time happens to precisely match a program in which case the program title will appear In the event of a conflict manual recordings have a higher priority than series recordings but have the same priority as single instance recordings A Recording Conflict alert will appear in the event of a conflict between single recordings and manual recordings 45 Notes on Start amp End Times When the highlight is on Start or End Time setting pressing the LEFT button multiple times will cycle t
137. s option is available on the Actions Card Many but not all On DEMAND programs have previews available To watch a preview use the UP or DOWN arrow to move the highlight bar to Watch Preview Press SELECT During the preview you can purchase the program by pressing the B button You can stop the preview and return to the last screen by pressing the C button Get More Information You can also get more information about an On DEMAND program before purchasing it Use the arrow buttons to highlight See Full Details Press SELECT to show the complete information Press the C button or EXIT to close See Full Details The box will close automatically after a few minutes if no action is taken Search On DEMAND e Hello MIKE On DEMAND Expires 2 27 2013 1 hr 30min 4 99 Buy Now Press SELECT to see full Watch Preview details about this program Runaway teen Lexi finds a herself alone and pregnant x on the streets She must Browse Related turn to Devon a woman with i Like her own demons to help her i Dislike find a way back from her past com The See Full Details option gives you a short description of the selected program While in On DEMAND the Search function only looks for On DEMAND programming Press the A button which will be visible in the bottom right corner of the screen to start a Search For more information please see Chapter 9 Search Browse Movie Posters When browsing On DEMAND movies yo
138. t any time by pressing PLAY 92 e PAUSE amp RIGHT Pressing PAUSE and then RIGHT begins a frame by frame playback of the recorded program You can walk through different frames of the recorded program by repeatedly pressing the RIGHT arrow button on your remote control e PAUSE amp LEFT Pressing PAUSE and then LEFT begins a frame by frame playback of the recorded program You can walk through different frames of the recorded program by repeatedly pressing the LEFT arrow button on your remote control When you press any of these buttons a progress bar appears at the bottom of your screen It displays the viewing time graphically as well as in hours minutes and seconds Use Instant Replay Your DVR also allows you to review a critical scene or an outstanding play on a favorite sports program with the INSTANT REPLAY button indicated by a curved arrow Press this button to jump backward in The Instant Replay button looks like this It is the program seven seconds below the REWIND and Record buttons Delete Recorded Programs The Trio Program Guide lets you manage the number of recordings saved to your DVR This is particularly important as DVRs have ample but not unlimited storage AIN space A gas gauge in the top right corner f DVR List LIVING ROOM DVR View of the DVR List Menu screen shows how Mon 9 10 ROS in Ho Watch Now DA RA much available storage space remains at Kaap Unti progr any given time E eka
139. tact Cox Customer Service to speak with a representative Reference 10 1 10 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 11 when calling Please contact Cox Customer Service at 866 961 1207 for assistance Reference 10 1 12 when calling Wait 15 minutes and try again If the problem continues please contact Cox Customer Service You Should Wait 30 minutes and see if program titles and descriptions are available in the Guide If the problem continues please contact Cox Customer Service Wait 30 minutes and see if program titles and descriptions are available in the Guide If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance Contact Cox Customer Service for assistance 131 10 1 13 Receiver is unable to communicate with the network 10 1 20 Unable to test On DEMAND 10 1 21 Unable to test On DEMAND 10 1 24 Receiver is not enabled for Whole Home DVR 10 1 25 Receiver is not enabled for Whole Home DVR 10 1 26 Receiver is not enabled for Whole Home DVR 10 1 27 1 Non Cox MoCA devices were detected on your home network Please contact Cox Customer Service at 866 961 1207 After entering your account information in the automated menu select the Technical
140. tedly will let you see Theme based programs HD channels Favorite channels and eventually returns you to live television Turn to Chapter 3 for more information on this feature The Trio Program Guide features a Universal Search function that lets you run one search to quickly find all the programming available through TV On DEMAND Pay Per View and even items saved to your DVR if one is connected In addition to traditional title searches you can search for new programs by keyword or by your favorite actors or directors Searches can be saved and re used to find new content as it becomes available To learn more about using Universal Search turn to Chapter 9 The new Browse Related feature is a powerful way to look for new programs that might interest you based on the programs you already watch Beginning with a program genre actor or director this function finds other shows and movies that fall into the same category or feature the same cast or crew members To learn more about using Browse Related turn to Chapter 2 To make browsing On DEMAND seem more like a trip to the video store we have added a new feature that lets you Browse Movie Posters With the press of a button On DEMAND can switch from an ordinary list of available movies to a view of the posters or cover art that came with the movie s release See Chapter 4 for more information about On DEMAND Each family member can personalize their TV watching from setting a personal
141. tegory in the card on the left When you launch On DEMAND the first such as Movies On DEMAND and then select a screen has three cards The program sub category in the center card such as New categories are on the left sub categories Releases Such as genres or themes are in the center and additional sub categories or program titles are on the right To browse On DEMAND programming begin with the Category Card on the left 1 Press the UP or DOWN arrow to highlight a program category and then press the RIGHT arrow or SELECT button to move to the center card 2 Use the UP or DOWN arrow to highlight a sub category genre or theme Press the RIGHT arrow or SELECT button to confirm your choice and move to the next card on the right 3 When the card on the right is a Programs Card pressing SELECT will reveal a new set of cards Programs will be on the left a Movie Poster in the center and a program Summary on the right These three cards give you all the information you need to decide whether to watch the program 4 Use the UP and DOWN arrows to browse programs When you have found a program press the RIGHT arrow or SELECT button 5 If the programming is a series there ee om will be additional cards that let you am ie a eee choose specific episodes Use the UP ns wdc tension E Scrat bocce comes wan and DOWN arrows to browse mores Perro anterio programs When you have found a program press the RIGHT arrow or ni SELECT butto
142. tering the channel number directly on the remote control To Set Skipped Channels begin at the Like Favorite Channels each User can set a Channels Menu 1 Skipped Channels list Set Skipped Channels is found in the center card Use the DOWN arrow to highlight Set Skipped Channels Press the RIGHT arrow or SELECT button to open the Skipped Channels list which will appear in the center card Use the UP and DOWN arrows to highlight a channel you want to skip Alternatively you can simply enter the channel number using the number 0 9 keys Press SELECT A checkmark will appear next to the channel Continue highlighting and selecting channels until you have completed your Skipped Channel list Press the LEFT arrow to return to the Channels Menu or press EXIT to return to live television You can unselect a Skipped Channel by moving the highlight bar to that channel and pressing SELECT The checkmark will disappear Set Power On Channel The Trio Program Guide lets you decide which channel will appear each time you turn on your TV and receiver This setting is specific to each receiver To set the Power On Channel begin at the Channels Menu 1 Use the DOWN arrow to highlight Set Power On Channel Press the RIGHT arrow or SELECT button to see the Use the UP or DOWN arrow to highlight the Set Set Power On Channel list which will Power On Channel and then press SELECT to appear in the center card open a chan
143. through TV On DEMAND Pay Per View and even items saved to your DVR if one is connected in a single search In addition to traditional title searches you can search for new programs by keyword or by your favorite actors or directors Searches can be saved and re used to find new content as it becomes available This Chapter includes information on using Search 82 Start a Search You can access Search in two ways While viewing full screen video press Main Menu and use the UP or DOWN arrow to move the highlight bar to Search Press the RIGHT arrow or SELECT button to launch Search From certain places within the Guide and On DEMAND Menu press the A button to go directly to Search Look for the A button in the bottom right corner of the screen for Guide screens from which this feature is available Search for Programs The Search Menu features a Search By Card on the left a keyboard in the center anda Results Card on the right When you first open Search the highlight bar will be on Search By Title in the left card 1 Use the UP or DOWN arrow to highlight a Search By filter You can search by program title keywords or cast amp crew This image shows the On Screen keyboard The Press the RIGHT arrow or SELECT Search By option offers several search categories button to begin a search Or if the such as Title Keyword or Cast amp Crew search keyboard is configured as the Remote Control keyboard for more informat
144. tion information from that particular DVR only 49 Watch a Recorded Program You can watch a recorded program anytime you like beginning immediately after the recording has started There are two alternatives to accessing your library of recorded programs The first is to simply press the DVR List button on your remote control It will open a DVR List Menu on the left in focus and Recorded Programs highlighted The Folders Card in the center will feature a list of your recorded programs and series while a Summary Card will appear on the right The second is through the Main Menu 1 Press the RIGHT or LEFT arrow or the MENU button on the remote control to open the Main Menu 2 Press the DOWN arrow twice to highlight DVR List Press the RIGHT arrow or SELECT to open the DVR List Menu Once you have arrived at the DVR List Menu by either option the highlight bar will be on Recorded Programs To watch a program 1 Press the RIGHT arrow or SELECT The focus will move to the Folders Card in the center the highlight bar will be on the first program in the list Each program or series will have an icon next to it Series recordings will have a folder icon while individual The DVR List screen lets you browse recorded recordings will have one of two programs as well as programs scheduled to record different icons a green dot or an exclamation point For an explanation of these three icons see below 2 Use the UP an
145. tions in the center card Use the UP or DOWN arrow to Use the UP or DOWN arrow to highlight highlight the appropriate option Background Color and then press SELECT to move Press SELECT to confirm your the highlight bar to the options list choice 105 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television Set Background Opacity This setting is specific to each receiver To change the opacity for the Closed Captioning background for digital programming begin at the Closed Captioning Menu Use the DOWN arrow to highlight Background Opacity Press the RIGHT arrow or SELECT button to move to the options in the center card 2 Use the UP or DOWN arrow to highlight the appropriate option Press SELECT to confirm your choice 3 Press the LEFT arrow twice to return to the Guide Options Menu or press EXIT to return to live television Use the UP or DOWN arrow to highlight Background Opacity and then press SELECT to move the highlight bar to the options list Set the Guide Language This setting is specific to each receiver Begin at the Guide Options Menu 1 Use the DOWN arrow to highlight Other Settings Press the RIGHT arrow or SELECT button to open the Other Settings Menu which will appear in the card on the left 2 Use the UP or DOWN arrow to highlight Guide Language Press the RIGHT arrow or SELECT button to move to the language options in the center card
146. tomatic turning off of your receiver If there is nobody present to respond to the alert then You can have your receivers turn off automatically after 4 hours of inactivity from the Power Manager your receiver will automatically turn off after 1 minute 119 By default your receivers will automatically turn off To change from automatic to manual turn off begin at the Receivers Menu 1 Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card Use the DOWN arrow to highlight Power Manager and press SELECT or RIGHT arrow A Power Manager Menu will display in the left card Press the RIGHT arrow or SELECT button to highlight Receiver Power Menu options in the center card Use the DOWN arrow to highlight Power Off Manually and press SELECT to change your receiver to power off manually Front Panel Status Additionally you can change the front panel display clock to power off when the receiver powers off for additional energy savings You can control the front panel display to choose whether it is always on or on only when the receiver is on To change the front panel status begin at the Receivers Menu de Press the RIGHT arrow or SELECT button to open the Receivers Menu in the center card Use the DOWN arrow to highlight Power Manager and press SELECT or RIGHT arrow A Power Manager Menu will display in the left card Use the DOWN arrow to highlight Front Panel Status to open its opti
147. ton when you are finished Set a Purchase PIN A Purchase PIN lets you control purchases from On DEMAND or Pay Per View To set a Purchase PIN begin at the Parental Control Menu in the center card 1 Use the UP or DOWN arrow to highlight Set Purchase PIN Press the RIGHT arrow or SELECT A dialog box will ask you to set up a Purchase PIN 2 Press the B button to begin the set up process Use the number keys 0 9 on the remote control to set a four digit PIN The system will then ask you to re enter your PIN 3 Press the A button when you are finished Restrict Access to Programming The Trio Program Guide lets you restrict access to programming several different ways Setting Locking Status is the first step is to turning on Parental Controls Begin at the Parental Controls Menu in the center card 1 Use the UP or DOWN arrow to move the highlight bar to Parental Locks Press the RIGHT arrow or SELECT button to edit the lock settings A new set of cards will appear with the highlight bar on Locking Status in the right card 2 Press SELECT to shift the focus and highlight bar to the center card Use the RIGHT arrow to reach the Locking Status 3 Use the UP or DOWN arrow to Options card in the center of the screen Select On highlight On and press SELECT to begin locking programs Whenever there is a request to change Locking Status or any of the Parental Controls a dialogue box will appear asking you to enter the
148. tton on your remote control to go to Recommendations Expires 9 28 201 2 O hr 23min Phineas and Ferb decide to create a Perry that can go anywhere and do everything with them A Search On DEMAND Recently Viewed For On DEMAND only recommendations go to Recommended For You in the On DEMAND menu 69 Personalized Recommendations Notice Each user in the household receives unique recommendations suited to one s own taste and preferences By default all users in the household are opted in to receive personalized recommendations To inform users about their right to opt out a personalized recommendations notice is presented to each user when Recommendations are accessed the very first time Browsing through Recommendations Browsing through recommendations is as Personalized Recommendations Notice appears the first time each user goes to Recommendations easy as browsing through your Guide Just highlight any one of the categories on the left card and program recommendations will be displayed in the center card pertaining to that category On Now On Now displays an assortment of currently airing programs and On DEMAND programs Only those programs that have aired 50 or less of their scheduled time are recommended If the program has aired more than 50 of its scheduled duration then such program is not recommended Also any program that will begin airing in the next 5 minutes or less is recommended Lat
149. twork to allow non DVR receivers to access recordings An invisible status allows the DVR to hide all of its recorded programs and scheduled recordings from being accessed by any other DVR or non DVR receiver in the network However an invisible DVR can access the recorded programs and scheduled recordings that are currently stored on all visible DVRs in the network In other words invisible status operates only one way Invisible status is beneficial in situations where you do not wish to make recordings from your personal DVR be made available to other receivers in your household but at the same time you wish to have full access to recordings stored on other DVRs in your network You can change the network status of DVR in the Settings Menu DVR will be inaccessible from ther receivers However this DVR will have full access o all other visible DVRs You can change the network status of DVR in the Settings Menu By default all DVRs in your Whole Home DVR network are set as visible DVRs If you wish to change their network status you can do this in the Settings Menu For more information on how to view and change the network status of DVRs see Chapter 10 Settings 63 Naming of DVRs If you choose to get multiple DVRs for your home network then we highly recommend that you name your DVRs Naming allows you to identify your DVRs where you can schedule your recordings For more information on how to name DVRs s
150. u can switch between List View and Posters View To browse movie posters 1 Press B to switch from the List View to Posters View The instruction will also appear in the bottom right corner of your screen when this option is available 2 Use the RIGHT and LEFT arrows to browse posters 3 Move the highlight frame to the movie you want and press SELECT to purchase or view the movie 4 You can return to List View at any time by pressing the B button 35 Use Play Pause Stop Fast Forward and Rewind Most On DEMAND programs let you skip forward and backward through the video using the play pause stop rewind and fast forward buttons on the remote control e PLAY This button starts your program at normal speed e PAUSE You can pause an On DEMAND program for up to 15 When skipping forward or backward through a minutes Pausing longer than that program this progress bar appears on the screen It stops your program and reopens shows start time end time and time viewed the On DEMAND Menu You can resume watching your program from the Recently Viewed Menu PAUSE toggles between the pause and play functions e STOP This button ends your program and reopens the On DEMAND Menu e FAST FORWARD This button lets you scan ahead in your program Each successive press increases the speed until you reach the highest speed Pressing FAST FORWARD after the highest speed returns the program to normal speed You can resume watch
151. u wish to lock 4 Press SELECT to lock the service 5 Press the LEFT arrow twice to return to Parental Controls or press EXIT to return to live television Lock Users By requiring a PIN entry Lock Users lets you prevent household members from editing or deleting users To turn this option on From the Parental Controls Menu 1 Use the UP or DOWN arrow to highlight Parental Locks Press the RIGHT arrow or SELECT button Use the UP or DOWN arrow to Lock Users is found in the center card Press highlight Lock Users and press SELECT to prevent household members from SELECT editing or deleting users Use the UP or DOWN arrow to highlight Lock Add User and press SELECT to lock the ability to add new users Use the UP or DOWN arrow to highlight Lock Edit User and press SELECT to lock the ability to change user profiles Use the UP or DOWN arrow to highlight Lock Delete User and press SELECT to lock the ability to delete existing users Press the LEFT arrow three times to return to Settings or press EXIT to return to live television 97 Channels Channels settings allow you create personalized channel lists It also lets you decide which channel will appear when you first turn on the television Set Favorite Channels To set Favorite Channels for a specific user you must first logon as that user For more information see Set Current User above Otherwise setting Favorite Channels will apply to the default user
152. using the Cancel Purchase action Pay Per View Thank you for your order 1098 PPV2 Thursday 3 5 4 00pm 7 00pm Spring Break 2011 from Cancun Mexico Program begins in 59 mins PPV Countdown timer appears for purchased programs that will begin airing in 59 minutes or less If you purchased program by calling Cox Customer Service then you will need to call them again to cancel a confirmed PPV purchase Please note that once the program has begun airing and if its cancellation window has elapsed you will not be able cancel the purchase even by calling Cox Customer Service 123 Chapter 13 Error Messages Occasionally you may receive an error message Sometimes the fix is as simple as waiting a few minutes before trying again Other times you may be required to call your local Cox Customer Care representative The table below includes the different error messages you may receive If you are required to call Cox Customer Care please make a note of the error code as it will help the representative identify the problem faster Subscription Error Code 1 1 1 DVR subscription 1 1 2 HD subscription 1 1 3 Channel subscription 1 1 4 Subscription On DEMAND 1 1 5 Adult programming disabled 1 1 6 Zone channels disabled 1 1 7 Whole Home DVR receiver unauthorized Message Sorry DVR receiver and a subscription is required With DVR you will never miss your favorit
153. ustomer Service Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Wait 15 minutes and try again If the problem continues please contact Cox Customer Service Try again If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance Try again If the problem continues please contact Cox Customer Service Contact Cox Customer Service for assistance 129 Sorry we are currently experiencing some technical difficulties Please try again in 15 7 2 0x14 Alert minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 7 2 0x14 when calling Sorry we are currently experiencing some technical difficulties Please try again in 15 7 3 8001 Alert minutes If the problem continues please contact Cox Customer Service at 866 961 1207 Reference 7 3 8001 when calling We are experiencing difficulty with your selection Please try again Interactive Services Error Code Message Sorry Call Log information is unavailable at this 8 1 1 Alert moment If the problem continues please contact NN Cox Customer Service at 866 961 1207 for assistance Reference 8 1 1 when calling Sorry we are currently experiencing some technical difficu
154. vision into a powerful tool for managing incoming phone calls including Caller ID to the TV live call forwarding and checking calls you missed while you were away Cox Digital Telephone Service with Caller ID is required to use these tools To open the Phone Tools Menu begin at the Interactive Services Menu on the left Use the UP or DOWN arrow to highlight Phone Tools and press SELECT or RIGHT arrow The focus will shift to the Phone Tools Menu in the center card with Call Logs highlighted The INFObar widget will be in the card on the right See Calls You Missed To open the Call Log begin at the Phone Tools Menu 1 Press SELECT or RIGHT arrow A new screen will appear The card on the left shows your home phone number or numbers if there is more than one line to the house The center card shows a list of callers in chronological order 2 Use the UP or DOWN arrow to highlight a telephone number and then press SELECT or RIGHT arrow 3 Use the UP or DOWN arrow to highlight a caller and then press SELECT or RIGHT arrow Call details will appear in the card on the right 4 Use LEFT arrow or LAST to look at other missed calls or return to Phone Tools 74 See Who Is Calling With Caller ID to the TV you can see who is calling without interrupting your television program To adjust these settings begin at the Phone Tools Menu in the center card 1 Use the UP or DOWN arrow to highlight TV Caller ID and press SELECT or
155. w highlight bar e Press the UP or DOWN arrow to move the highlight bar up or down one channel The Channel Card is on the left and in focus The focus card is always darker in color and includes e Press the PAGE UP or PAGE DOWN the yellow highlight bar button to move the highlight bar up or Use the UP or DOWN arrow to find a channel and down one screen aS many as seven then press the RIGHT arrow to browse programs channels in the list It will be six channels if the font size preference Is larger e Alternatively you can jump to any channel entry in the Guide Simply enter the channel number using the number 0 9 buttons If you enter an invalid channel number your highlight will move to the nearest channel available in the Guide This is useful in situations where you don t know the exact channel number but you roughly know that the channel you are looking for is in 700 s range for example To select a channel you want to watch press the SELECT button Press the RIGHT arrow to browse programs which are listed in the center card The current program will be highlighted To return to the Main Menu press the LEFT arrow 22 Use the Guide to Find Available Programs In List View the Programs Card is in the center Navigate programs when the Programs Card is in focus When in focus it will be slightly darker in color and includes the yellow highlight bar e Press the UP or DOWN arrow to move the highlig
156. y portion of the program The Keep Until Delete option saves the recording on your DVR locking up hard drive space until you manually delete it e Start You can set a recording to begin On Time default or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 minutes before or after the program begins e End You can also set a recording to end On Time default or in one minute increments between 1 and 5 minutes as well as 10 minutes 15 minutes and 30 43 minutes before or after the program concludes Additionally you can extend the end time of the recording by 1 hour 2 hours and 3 hours after the program concludes e Resolution This option becomes available when you select Any Channel in the Channels option If the series you wish to record is in HD format then you would be presented with two choices HD only and SD if available Otherwise you will be presented with choices SD only and HD if available e Record To The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service If you rent multiple DVRs for your Whole Home DVR service then you will see the Record To option This option will allow you to select a DVR where the recording will be scheduled For more information on this useful service from Cox see Chapter 9 Whole Home DVR 4 Press B to Record Entire Series A red bar icon will appear at the bottom of the Summary Ca

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