Enphase - Envoy Warranty
Contents
1. ENVOY WARRANTY fe enphase RGY Enphase Energy Envoy Communications Gateway 2 Year Limited Warranty Australia amp New Zealand Important note This warranty is additional to your statutory rights This Enphase Limited Warranty applies in addition to the guarantees rights and remedies conferred by the consumer laws in your jurisdiction The Enphase Limited Warranty does not exclude affect or limit those guarantees rights or remedies except to the extent that their application may lawfully be excluded or limited The following paragraph relates to goods supplied in Australia only Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You may also be able to seek a remedy from us in relation to consumer guarantees for goods supplied in New Zealand Enphase Energy Inc Enphase has developed a highly reliable Envoy Communications Gateway Envoy that is designed to withstand normal operating conditions when used for its originally intended purpose in compliance with the Enphase User Manual made available with the originally shipped system The Enphase limited warranty Limited Warranty cov2. ers defects in workmanship and materials of the Enohase Envoy Defective Product for a period of two 2 years from the date of original purchase of such Envoy at point of sale to the originally installed end user location the Warranty Period in Australia or New Zealand During the Warranty Period the Limited Warranty is transferable to a different owner Transferee as long as the Envoy remains installed at the originally installed end user location Original Location During the Warranty Period if Enphase establishes through inspection the existence of a defect that is covered by the Limited Warranty Enphase will at its option and subject to the terms exclusions and limitations set out in this warranty either 1 repair or replace the Defective Product free of charge or 2 issue a credit or refund for the Defective Product to the owner of the system in an amount up to its actual value at the time the owner notifies Enphase of the defect as determined by Enphase If Enphase elects to repair or replace the Defective Product Enphase will at its option use new and or reconditioned parts in repairing or replacing the Defective Product Enphase reserves the right to use parts or products of original or improved design in the repair or replacement of Defective Product If Enohase repairs or replaces a Defective Product the Limited Warranty continues on the repaired or replacement product for the remainder of the origina
3. field since many problems can be solved in the field e If in field troubleshooting does not solve the problem owner may request the RMA number which request must include the following information Proof of purchase of the Defective Product in the form of 1 the dated purchase receipt from the original purchase of the product at point of sale to the end user or 2 the dated dealer invoice or purchase receipt showing original equipment manufacturer OEM status or 3 the dated invoice or purchase receipt showing the product exchanged under warranty Model number of the Defective Product Serial number of the Defective Product Detailed description of the defect Shipping address for return of the repaired or replacement product as applicable e All Defective Product authorized for return must be returned in the original shipping container or other packaging that is equally protective of the product e The owner bears all expenses associated with initial claims under this Limited Warranty However Enphase will reimburse the owner for postage costs incurred in the event that the owner has made a valid claim under this warranty and posts the product to Enphase Please retain proof of postage expenses incurred in order for such costs to be reimbursed e The returned Defective Product must not have been disassembled or modified without the prior written authorization of Enphase Enphase Envoys are designed to withstand normal opera
4. l Warranty Period or ninety 90 days from the date of Enphase s return shipment of the repaired or replacement product whichever is later The Limited Warranty covers both parts and labor necessary to repair the Defective Product if Enphase elects to repair the Defective Product but does not include labor costs related to 1 un installing the Defective Product or 2 if applicable re installing a repaired or replacement product To the extent applicable the Limited Warranty also covers the costs of shipping a repaired or replacement product from Enphase via a non expedited freight carrier selected by Enphase to locations within Australia or New Zealand The Limited Warranty does not cover and Enphase will not be responsible for shipping damage or damage caused by mishandling by the freight carrier and any such damage is the responsibility of the freight carrier To obtain repair or replacement service credit or refund as applicable under this Limited Warranty the owner must comply with the following policy and procedure 1 2014 Enphase Energy Inc All rights reserved January 2014 ENVOY WARRANTY AUS amp NZ e All Defective Product must be returned to Enphase with a Return Merchandise Authorization Number RMA which owner must request from Enphase Before requesting the RMA however the owner must contact an Enphase technical support representative to evaluate and troubleshoot the problem while the Enphase Envoy is in the
5. ranty does not cover costs related to the removal installation or troubleshooting of the owner s electrical systems The Limited Warranty does not extend beyond the original cost of the Enphase Envoy TO THE EXTENT PERMITTED BY LAW ENPHASE WILL NOT BE LIABLE FOR ANY SPECIAL DIRECT INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSSES COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT LIMITATION ANY ECONOMIC LOSSES OF ANY KIND ANY LOSS OR DAMAGE TO PROPERTY OR ANY PERSONAL INJURY This warranty is offered by Enphase Energy Inc Contact Details Enphase Energy Inc Attn Customer Support 1420 N McDowell Blvd Petaluma CA 94954 707 763 7000 support enphaseenergy com For in country support in Australia or New Zealand please contact Enohase Customer Support at http enphase com global au or by telephone at 03 8669 1663 2 2014 Enphase Energy Inc All rights reserved January 2014
6. ting conditions and typical wear and tear when used for their Original intent and in compliance with the installation and operating instructions supplied with the original equipment The Limited Warranty does not apply to and Enphase will not be responsible for any defect in or damage to any Enphase Envoy 1 that has been misused neglected tampered with altered or otherwise damaged either internally or externally 2 that has been improperly installed operated handled or used including use under conditions for which the product was not designed use in an unsuitable environment or use in a manner contrary to the Enphase User Manual or applicable laws or regulations 3 that has been subjected to fire water generalized corrosion biological infestations acts of God or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the Enphase Envoy specifications including high input voltage from generators or lightning strikes 4 that has been subjected to incidental or consequential damage caused by defects of other components of the solar system or 5 if the original identification markings including trademark or serial number of such Envoy have been defaced altered or removed This Limited Warranty does not cover cosmetic technical or design defects or shortcomings which do not materially influence or affect the energy production or degrade form fit or function of the Enphase Envoy The Limited War
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