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1. e Files provides scanning of all common file types programs pictures audio video files database files etc e Symbolic links On demand scanner only scans special type of files that contain a text string that is interpreted and followed by the operating system as a path to another file or directory e Email files not available in Real time protection scans special files where email messages are contained e Mailboxes not available in Real time protection scans user mailboxes in the system Incorrect use of this option may result in a conflict with your email client To learn more about advantages and disadvantages of this option read the following knowledgebase article e Archives not available in Real time protection provides scanning of files compressed in archives rar zip arj tar etc e Self extracting archives not available in Real time protection scans files which are contained in self extracting archive files e Runtime packers unlike standard archive types runtime packers decompress in memory in addition to standard static packers UPX yoda ASPack FGS etc 4 1 3 2 Options In the Options section you can select the methods used during a scan of the system for infiltrations The following options are available e Virus signature database Signatures can reliably detect and identify infiltrations by name using the virus signature database e Heuristics Heuristics u
2. ESET NOD32 Antivirus 4 Business Edition for Linux Desktop Installation Manual and User Guide Click here to download the most recent version of this document ESET NOD32 Antivirus 4 Copyright 2011 by ESET spol s r o ESET NOD32 Antivirus was developed by ESET spol s r o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Customer Care www eset com support REV 14 4 2011 Contents 4 2 4 3 4 4 4 5 4 6 ESET NOD32 ANntivirusS ccccsssccssseccceseceeseeees 4 System requireEMeNts ccccccesssessccceceesssscsscecesesssssssseeesessssseeees 4 Installat OMi2aj scesasscsendscariaviadsastusiceniasissenindneediease 5 Typical installation sccssssccesssseeessssecessceeesseeeeesseeeesseeeeens 5 Custom installation cccccsscccessccecesscceceseceeeesseeesesseeeeeseeeeeenees 5 Remote installation sscccesssccessccecessscesessseesessseeseseseessseeees 6 Entering Username and PpaSSWoOld scsssssccsssscecesssceesssseeessseees 6 On demand computer SCAN cccseecccesecceceseccecesseeeceseeeee
3. The most frequently used log types are listed below e Critical warnings critical system errors e g Antivirus protection failed to start e Errors error messages such as Error downloading file and critical errors e Warnings warning messages e Informative records informative messages including successful updates alerts etc e Diagnostic records information needed for fine tuning the program as well as all records described above e All filters use this checkbox to select deselect all log types listed above 4 6 User interface The user interface configuration options in ESET NOD32 Antivirus allow you to adjust the working environment to fit your needs These configuration options are accessible from the Setup gt Enter application preferences gt User gt Interface In this section the Advanced mode option gives users the ability to allow toggling to Advanced mode Advanced mode displays more detailed settings and additional controls for ESET NOD32 Antivirus To enable the startup splash screen functionality select the Show splash screen at startup option In the Use standard menu section you can select the In standard mode In advanced mode options to enable the use of the standard menu in the main program window in the respective display mode s To enable tool tips select the Show tooltips option The Show hidden files option allows you to see and select hidden files in the Scan Targets setup
4. Update protected against threats Start real time file system protection F setup Antivirus SE Tools Antispyware 8 Help Number of blocked attacks o Version of virus signature database 5786 20110114 License valid until 05 03 2011 13 00 00 sty 4 Work with ESET NOD32 Antivirus 4 1 Antivirus and antispyware protection Antivirus protection guards against malicious system attacks by modifying files that pose potential threats If a threat with malicious code is detected the Antivirus module can eliminate it by blocking it and then cleaning it deleting it or moving it to quarantine 4 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code when they are opened created or run on your computer Real time file system protection is launched at system startup 4 1 1 1 Real time Protection setup Real time file system protection checks all types of media and triggers a scan based on various events Using ThreatSense technology detection methods described in the section titled ThreatSense engine parameter setup 11 Real time file system protection may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control By default Real time protection launches at system startup and provides uninterrupted scanning In special cases e g
5. default value of 10 under normal circumstances there should be no reason to modify it If scanning is prematurely terminated due to the number of nested archives the archive will remain unchecked e Maximum File Size This option allows you to specify the maximum file size for files contained in archives when they are extracted that are to be scanned If scanning is prematurely terminated as a result of this limit the archive will remain unchecked If you wish to disable the scanning of specific folders controlled by the system procand sys select the Exclude system control folders from scanning option this option is not available for startup scan 4 1 3 6 Others With Smart Optimization enabled the most optimal settings are used to ensure the most efficient scanning level while simultanneously maintaining the highest scanning speeds The various protection modules scan intelligently making use of different scanning methods while applying them to specific file types Smart Optimization is not rigidly defined within the product The ESET Development Team is continuously implementing new changes which then get integrated into your ESET NOD32 Antivirus via the regular updates If Smart Optimization is disabled only the user defined settings in the ThreatSense core of the particular module are applied when performing a scan Scan alternative data streams On demand scanner only Alternate data streams used by the file system ar
6. 1 Type of scan Two types of On demand computer scans are available Smart scan quickly scans the system with no need for further configuration of the scan parameters Custom scan allows you to select any of the predefined scan profiles as well as choose specific scan targets 4 1 2 1 1 Smart scan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention Its main advantage is easy operation with no detailed scanning configuration Smart scan checks all files in all folders and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see the section on Cleaning 12 4 1 2 1 2 Custom scan Custom scan is optimal if you would like to specify scanning parameters such as scan targets and scanning methods The advantage of running a Custom scan is the ability to configure the parameters in detail Different configurations can be saved as user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets select Computer scan gt Custom scan and select specific Scan Targets from the tree structure A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include If you are only interested in scanning the system without additional cleaning actions select th
7. OpenSUSE Issues with Firefox 3 6 3 on Centos 5 5 x64 Shortcuts in the system menu persist after uninstallation Fix GUI strange effect during installation on Ubuntu 10 04 Enhancement Added button for closing logs window Fix EAV s GUI stops responding Fedora 13 PELE Download link http download eset com download unix eav ueav i386 en linux Download Close If you clicked Download the file will be downloaded to your downloads folder or the default folder set by your browser When the file has finished downloading launch the file and 14 follow the installation directions Your username and password will be automatically transferred to the new installation It is recommended to check for upgrades regularly especially when installing ESET NOD32 Antivirus via CD DVD 4 2 2 Update setup The update setup section specifies update source information such as the update servers and authentication data for these servers By default the Update Server drop down menu is set to Choose automatically to ensure that update files will automatically download from the ESET server with the least network traffic Update ooe e a X O Protection Update Tools User Miscellaneous Update Update Server Choose automatically AA Edit Username EAV 12345678 Password 00000000 00 Advanced Options Setup Clear Update Cache Clear For the program to provide complete protection against threats it is essenti
8. You can enter your username and password directly into the program at a later time The next step is to configure your internet connection If you are using a proxy server you can define its parameters now by selecting the use a proxy server option If you are sure that no proxy server is used choose the I do not use a proxy server option In the next step you can set the ERA Server parameters to automatically connect ESET NOD32 Antivirus to the ERA Server after the installation To activate remote administration select the Connect to Remote Administration server option Server Connections Interval designates the frequency that ESET NOD32 Antivirus will connect to the ERA Server In the Remote Administrator Server field specify the address of the server where the ERA Server is installed and the port number This field contains a predefined server port used for network connection We recommend that you leave the default port setting of 2222 If a connection to the ERA Server is protected by a password select the Remote Administrator server requires authentication checkbox and type the password in the Password field Usually only the Primary server needs to be configured If you are running multiple ERA servers on the network you can opt to add another Secondary ERA Server connection This will serve as a backup solution If the Primary server becomes inaccessible ESET NOD32 Antivirus will automatically contact the Secondary ERA Serv
9. a legal way because users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 5 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various statistical data such as a list of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a spe
10. checkbox in each of the respective ThreatSense parameters sections To provide the minimum system footprint when using Real time protection you can define the size of the optimization cache This behavior is active when you are using the Enable clean file cache option If this is disabled all files are scanned each time they are accessed Files will not be scanned repeatedly after being cached unless they have been modified up to the defined size of the cache Files are scanned again immediately after each virus signature database update Click Enable clean file cache to enable disable this function To set the amount of files to be cached simply enter the desired value in the input field next to Cache size Additional scanning parameters can be set in the ThreatSense Engine Setup window You can define what type of Objects should be scanned using which Options and Cleaning level as well as defining Extensions and file size Limits for Real time file system protection You can enter the ThreatSense engine setup window by clicking the Setup button next to ThreatSense Engine in the Advanced Setup window For more detailed information about ThreatSense engine parameters see ThreatSense engine parameter setup 4 1 1 1 3 Exclusions from scanning This section enables you to exclude certain files and folders from scanning e Path path to excluded files and folders e Threat if there is a name of a threat next to an excluded f
11. newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system While there is a chance this may occasionally disclose some information about you or your computer usernames in a directory path etc to ESET s Threat Lab this information will not be used for ANY purpose other than to help us respond immediately to new threats 18 The ThreatSense Net setup is accessible from the Advanced Setup window under Tools gt ThreatSense Net Select the Enable ThreatSense Net Early Warning System option to activate and then click the Setup button beside the Advanced Options heading 4 7 1 Suspicious files The Suspicious files option allows you to configure the manner in which threats are submitted to ESET s Threat Lab for analysis If you find a suspicious file you can submit it to our Threat Labs for analysis If it is a malicious application its detection will be added to the next virus signature database update Submission of Suspicious Files You can choose to send these files During update meaning they will be submitted to ESET s Threat Lab during a regular virus signature database update Alternatively you can choose to send them As soon as possible this setting is suitable if a permanent Internet c
12. of a Computer scan 4 6 1 Alerts and notifications The Alerts and Notifications section allows you to configure how threat alerts and system notifications are handled in ESET NOD32 Antivirus Disabling the Display alerts option will cancel all alert windows and is only suitable in specific situations For most users we recommend that this option be left to its default setting enabled User ooeec ma XO Protection Update Tools User Miscellaneous nterface Alerts and notifications Enviegesl Context Menu Display alerts Alert windows are displayed if a threat is detected or if user intervention is required Display notifications on desktop Close notifications automatically after 5 seconds By default desktop notifications are displayed in the upper right corner of your screen and contain information that does not require user intervention Advanced Options Setup _ Default OK Cancel Selecting the Display notifications on desktop option will enable alert windows that do not require user interaction to display on desktop by default in the upper right corner of your screen You can define the period for which a notification will be displayed by adjusting the Close notifications automatically after X seconds value 4 6 1 1 Alerts and notifications advanced setup Display only notifications requiring user interaction With this option you can toggle the display of messages requiring user in
13. previously are opened e activation and running of hidden processes e increased usage of system resources e changes in search results e application communicates with remote servers 23
14. to be able to use it later The export settings option is also convenient for users who wish to use their preferred configuration of ESET NOD32 Antivirus on multiple systems they can easily import the configuration file to transfer the desired settings Import and Export Settings ESET NOD32 Antivirus allows for saving current configuration into a file and restoring it at a later time Import and Export Import settings Export settings File name Browse OK Cancel 5 1 1 Import settings Importing a configuration is very easy From the main menu click Setup gt Import and export settings and then select the Import settings option Enter the name of the configuration file or click the Browse button to browse for the configuration file you wish to import 5 1 2 Export settings The steps to export a configuration are very similar From the main menu click Setup gt Import and export settings Select the Export settings option and enter the name of the configuration file Use the browser to select a location on your computer to save the configuration file 5 2 Proxy server setup Proxy server settings can be configured under Miscellaneous gt Proxy Server Specifying the proxy server at this level defines global proxy server settings for all ESET NOD32 Antivirus functions Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for
15. to the Primary server Configuring two remote administration server profiles is best used for mobile clients with notebooks connecting both from the local network and from outside the network 21 6 Glossary 6 1 Types of infiltrations An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is an infiltration that corrupts existing files on your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another Computer viruses mainly attack executable files scripts and documents To replicate a virus attaches its body to the end of a target file In short this is how a computer virus works after execution of the infected file the virus activates itself before the original application and performs its predefined task Only after that is the original application allowed to run A virus cannot infect a computer unless a user either accidentally or deliberately runs or opens the malicious program Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors It is important to note that viruses when compared to trojans or spyware are incr
16. 30 tmp gfyqSKIN com part 68 Eicar test file 1 HF soup SE Tools Log files Quarantine Scheduler e Help Size Reason Count Quarantine E Activate standard mode Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason e g added by user and number of threats e g if it is an archive containing multiple infiltrations The quarantine folder with quarantined files var opt eset esets cache quarantine remains in the system even after uninstalling ESET NOD32 Antivirus Quarantined files are stored in a safe encrypted form and can be restored again after installing ESET NOD32 Antivirus If you wish to automatically scan quarantined files after each virus signature database update select the Rescan quarantined files after every update option in the Setup gt Enter application preferences gt Tools gt Quarantine 4 4 1 Quarantining files ESET NOD32 Antivirus automatically quarantines deleted files if you have not cancelled this option in the alert window If desired you can quarantine any suspicious file manually by clicking the Quarantine button The context menu can also be used for this purpose right click in the Quarantine window choose file you want to quarantine and click the Open button 4 4 2 Restoring from Quarantine
17. Quarantined files can also be restored to their original location Use the Restore button for this purpose Restore is also available from the context menu by right clicking on the given file in the Quarantine window then clicking Restore The context menu also offers the option Restore to which allows you to restore a file to a location other than the one from which it was deleted 4 4 3 Submitting file from Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was incorrectly evaluated as infected e g by heuristic analysis of the code and subsequently quarantined please send the file to ESET s Threat Lab To submit a file from quarantine right click the file and select Submit file for analysis from the context menu 16 4 5 Log files The Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET NOD32 Antivirus environment as well as to archive logs Log files are accessible from the ESET NOD32 Antivirus main menu by clicking Tools gt Log files Select the desired log type using the Log drop down menu at
18. The following three options are available e Wait until the next scheduled time e Run the task as soon as possible e Run the task immediately if the time since its last execution exceeds specified interval the interval can be defined using the Minimum task interval option In the next step a summary window with information about the current scheduled task is displayed Click the Finish button The new scheduled task will be added to the list of currently scheduled tasks The system by default contains essential scheduled tasks to ensure correct product functionality These should not be altered and are hidden by default To change this option and make these tasks visible enter the Setup gt Enter application preferences gt Tools gt Scheduler and select the Show system tasks option 4 4 Quarantine The main task of the quarantine is to safely store infected files Files should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET NOD32 Antivirus You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s Threat Lab 15 ESET NOD32 Antivirus ESET Protection status Quarantine a Computer scan Time Name Update 16 11 2010 13 16 12 tmp Zb9_vAGw com part 68 Eicar test file 1 16 11 2010 13 07
19. al legitimate software that can be abused by attackers if it was installed without user s knowledge The classification includes programs such as remote access tools which is why this option is disabled by default 4 1 3 3 Cleaning The cleaning settings determine the manner in which the scanner cleans infected files There are 3 levels of cleaning e No cleaning Infected files are not cleaned automatically The program will display a warning window and allow you to choose an action e Standard cleaning The program will attempt to automatically clean or delete an infected file If it is not possible to select the correct action automatically the program will offer a choice of follow up actions The choice of follow up actions will also be displayed if a predefined action could not be completed e Strict cleaning The program will clean or delete all infected files including archives The only exceptions are system files If it is not possible to clean them you will be offered an action to take in a warning window Warning In the Default Standard cleaning mode the entire archive file is deleted only if all files in the archive are infected If the archive also contains legitimate files it will not be deleted If an infected archive file is detected in Strict cleaning mode the entire archive will be deleted even if clean files are present 4 1 3 4 Extensions An extension is the part of the file name delimited by a p
20. al to keep the virus signatures database up to date Here you can configure update parameters _ Default OK Cancel The list of available update servers is accessible via the Update Server drop down menu To add a new update server click Edit Then enter the address of the new server in the Update Server input field and click the Add button Authentication for update servers is based on the Username and Password generated and sent to you after purchase To enable the use of test mode downloads pre release updates click the Setup button next to Advanced Options and select the Enable pre release updates checkbox To disable system tray notifications displaying after each successful update select the Do not display notification about successful update checkbox To delete all temporarily stored update data click the Clear button next to Clear Update Cache Use this option if you are experiencing difficulty while updating 4 2 3 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET NOD32 Antivirus e Regular automatic update e Automatic update after user logon Each of the update tasks can be modified to meet your needs In addition to the de
21. allation types e Typical installation 5A e Custom installation 5 e Remote installation 6 2 1 Typical installation Typical installation mode includes configuration options that are appropriate for most users These settings provide maximum security combined with excellent system performance Typical installation is the default option and is recommended if you do not have particular requirements for specific settings After selecting Typical recommended installation mode you will be prompted to enter your username and password to enable automatic updates of the program This plays a significant role in providing constant protection of your system Enter your Username and Password the authentication data you received after purchase or registration of your product into the corresponding fields If you do not currently have your username and password available you can select the Set update parameters later option to continue your installation The ThreatSense Net Early Warning System helps ensure that ESET is immediately and continuously informed of new infiltrations in order to quickly protect our customers The system allows new threats to be submitted to the ESET Threat Lab where they are analyzed processed and added to the virus signature database By default the Enable ThreatSense Net Early Warning System option is selected Click Setup to modify detailed settings for submitting suspicious files For more information
22. ans of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code Examples of well known worms are Lovsan Blaster Stration Warezov Bagleand Netsky 6 1 3 Trojan horses Historically computer trojan horses have been defined as a class of infiltrations which attempt to present themselves as useful programs tricking users into letting them run Today there is no longer a need for trojan horses to disguise themselves Their sole purpose is to infiltrate as easily as possible and accomplish their malicious goals Trojan horse has become a very general term describing any infiltration not falling under any specific class of infiltration Since this is a very broad category it is often divided into many subcategories e Downloader A malicious program with the ability to download other infiltrations from the Internet e Dropper A type of trojan horse designed to drop other types of malware onto compromised computers e Backdoor An application which communicates with remote attackers allowing them to gain access to a system and to take control of it e Keylogger keystroke logger A program which records each keystroke that a user types and sends the information to remote attackers e Dialer Dialers are programs designed to connect to premium rate numbers It is almost impossible for a us
23. ay be difficult to notice during the installation process Although these applications usually display a notification during installation they can easily be installed without your consent Select the Enable detection of potentially unwanted applications option to allow ESET NOD32 Antivirus to detect this type of threat recommended In the last step of the installation wizard select a destination folder for the inux installation file This file can be installed on remote computers using the Secure Shell SSH or Secure Copy SCP network protocol Open the Terminal and type a command in the following format scp SourceFile user host target Example scp ueavbe i386 en 00 linux administrator 100 100 1 1 home administrator For further information about how to use the Secure Copy type man scp command in the Terminal 2 4 Entering Username and password For optimal functionality it is important to set the program to automatically download virus signature database updates This is only possible if the correct Username and Password are entered in the Update setup M 2 5 On demand computer scan After installing ESET NOD32 Antivirus you should perform a computer scan for malicious code From the main program window click Computer scan and then click Smart scan For more information about On demand computer scans see the section On demand computer scan 10 3 Beginners guide This chapter provides an initial overview
24. cific spyware subcategory they appear to be antispyware programs but in fact they are spyware programs themselves If a file is detected as spyware on your computer we recommend deleting it since there is a high probability that it contains malicious code 6 1 6 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes ESET NOD32 Antivirus provides the option to detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 6 1 7 Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the way it behaved before their installation The most significant changes are e new windows you haven t seen
25. e Scan without cleaning option Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning Performing computer scans with Custom scan is recommended for advanced users with previous experience using antivirus programs 4 1 2 2 Scan targets The Scan targets tree structure allows you to select files and folders to be scanned for viruses Folders may also be selected according to a profile s settings A scan target can be more precisely defined by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure that lists all available folders on the computer 4 1 2 3 Scan profiles Your preferred scan settings can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create a new profile go to Setup gt Enter application preferences gt Protection gt Computer Scan and click Edit next to the list of current profiles ma x O Protection Update Tools User Miscellaneous oh Realtime Protection Computer Scan Eyalusions Smart Scan Profile Smart scan wi Edit Scan Profiles Setup Scan Profile Smart scan Za ThreatSense Engine Setup Scan Targets Setup The on demand scanner is used to perform a scan of files and folders on your computer It can be launched via Computer scan in the
26. e file and folder associations which are invisible from ordinary scanning techniques Many infiltrations try to avoid detection by disguising themsleves as alternative data streams Preserve last access timestamp On demand scanner only Check this option to keep the original access time of scanned files instead of updating it e g for use with data backup systems 4 1 4 An infiltration is detected Infiltrations can reach the system from various entry points webpages shared folders email or removable computer devices USB external disks CDs DVDs diskettes etc If your computer is showing signs of malware infection e g it is slower often freezes etc we recommend the following steps 1 Open ESET NOD32 Antivirus and click Computer scan 2 Click Smart scan for more information see the Smart scan 10 section 3 After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses As a general example of how infiltrations are handled in ESET NOD32 Antivirus suppose that an infiltration is detected by the Real time file system monitor which uses the default cleaning level It will attempt to clean or delete the file If there is no predefined action available for the Real time protection module you will be asked to select an option in an alert window Usually the o
27. easingly rare because they are not commercially enticing for malicious software authors Additionally the term virus is often used incorrectly to cover all types of infiltrations This usage is gradually being overcome and replaced by the new more accurate term malware malicious software If your computer is infected with a virus it is necessary to restore infected files to their original state i e to clean them by using an antivirus program Examples of viruses are OneHalf Tengaand Yankee Doodle 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via a network The basic difference between a virus and a worm is that worms have the ability to replicate and travel by themselves they are not dependent on host files or boot sectors Worms spread through email addresses in your contact list or exploit security vulnerabilities in network applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours of their release in some cases even in minutes This ability to replicate independently and rapidly makes them more dangerous than other types of malware 22 A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a me
28. eated by the EICAR institute European Institute for Computer Antivirus Research to test the functionality of antivirus programs 4 1 1 4 What to do if Real time protection does not work In this chapter we describe problem situations that may arise when using Real time protection and how to troubleshoot them Real time protection is disabled If Real time protection was inadvertently disabled by a user it will need to be reactivated To reactivate Real time protection navigate to Setup gt Antivirus and antispyware and click the Enable real time file system protection link to the right in the main program window Alternatively you can enable the Real time file system protection in the Advanced setup window under Protection gt Real Time Protection by selecting the Enable real time file system protection option Protection ma x GO amp Protection Update Tools User Miscellaneous System Protection RealTime Protection Computer Sean Exclusions W Enable real time file system protection ThreatSense Engine Setup Scanon File open File creation File execution Advanced Options Setup Real time file system protection continually monitors all antivirus related events in the system and scans files for malicious code when they are opened closed or executed on the computer Here you can configure parameters specific to real time file system protection Default OK Cancel Real time protect
29. eeseccecessececesseeeeeeseeeees 20 5 1 1 IM POMUSCUEIN GS iscriere bead Ta 20 5 1 2 EXpOMt Settings iriiria sarrias isiin ananasas 20 Proxy S rver SetUp ssissisisisitisisisisivisivs nisin viei viniva viais ai vias iai 20 Removable media bDIOCKiNg sscccsssccceseececesseeeceseceeeeeseeeens 20 Remote administration NGIOSS ANY E Types of infiltrations 6 1 1 VIPUSOS ia ccsivecscccivscnectasecescausecnacatrscneccaveonccatveanecataecaresane 6 1 2 WWOMIMS 5 sine Svivecsses ana daera aeaa aa 6 1 3 Trojan horses 6 1 4 Adware a 7 a 6 1 5 SPY W ANC insenere orvosa an AKEE CE ENEE E EEEE 6 1 6 Potentially unsafe applications cccccsseeseeereeees 23 6 1 7 Potentially unwanted applications cccceeeseeees 23 1 ESET NOD32 Antivirus As the popularity of Unix based operating systems increases malware authors are developing more threats to target Linux users ESET NOD32 Antivirus offers powerful and efficient protection against these emerging threats ESET NOD32 Antivirus also includes the ability to deflect Windows threats protecting Linux users as they interact with Windows users and vice versa Although Windows malware does not pose a direct threat to Linux disabling malware that has infected a Linux machine will prevent its spread to Windows based computers through a local network or the Internet 1 1 System requirements For optimal performance of ESET NOD32 Antivirus your system should meet the f
30. er ESET NOD32 Antivirus will also attempt to reestablish the connection to the Primary server After this connection is active again ESET NOD32 Antivirus will switch back to the Primary server Configuring two remote administration server profiles is best used for mobile clients with notebooks connecting both from the local network and from outside the network In the next step you can Define privileged users that will be able to edit the program configuration From the list of users on the left side select the users and Add them to the Privileged Users list To display all system users select the Show all users option The ThreatSense Net Early Warning System helps ensure that ESET is immediately and continuously informed of new infiltrations in order to quickly protect our customers The system allows new threats to be submitted to the ESET Threat Lab where they are analyzed processed and added to the virus signature database By default the Enable ThreatSense Net Early Warning System option is selected Click Setup to modify detailed settings for the submission of suspicious files For more information see ThreatSense Net 18 The next step in the installation process is to configure Detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system These applications are often bundled with other programs and m
31. er to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used e Trojan horses usually take the form of executable files If a file on your computer is detected as a trojan horse we recommend deleting it since it most likely contains malicious code Examples of well known trojans are NetBus Trojandownloader Small ZL Slapper 6 1 4 Adware Adware is a shortened term for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing creators of freeware programs to cover development costs of their usually useful applications Adware itself is not dangerous users may only be bothered by the advertisements The danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in
32. eriod The extension defines the type and content of the file This section of the ThreatSense parameter setup lets you define the types of files to be excluded from scanning By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning Using the Add and Remove buttons you can enable or prohibit scanning of desired extensions Excluding files from scanning is sometimes necessary if scanning certain file types prevents the program from functioning properly For example it may be advisable to exclude the log cfg and tmp extensions 4 1 3 5 Limits The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned e Maximum Size Defines the maximum size of objects to be scanned The antivirus module will then scan only objects smaller than the size specified We do not recommend changing the default value as there is usually no reason to modify it This option should only be changed by advanced users who have specific reasons for excluding larger objects from scanning e Maximum Scan Time Defines the maximum time allotted for scanning an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed whether or not the scan has finished e Maximum Nesting Level Specifies the maximum depth of archive scanning We do not recommend changing the
33. ers now by selecting the I use a proxy server option Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server If you are sure that no proxy server is used choose the I do not use a proxy server option If your ESET NOD32 Antivirus will be administered by the ESET Remote Administrator ERA you can set the ERA Server parameters server name port and password to automatically connect your ESET NOD32 Antivirus to the ERA Server after the installation In the next step you can Define privileged users that will be able to edit the program configuration From the list of users on the left side select the users and Add them to the Privileged Users list To display all system users select the Show all users option The ThreatSense Net Early Warning System helps ensure that ESET is immediately and continuously informed of new infiltrations in order to quickly protect our customers The system allows new threats to be submitted to the ESET Threat Lab where they are analyzed processed and added to the virus signature database By default the Enable ThreatSense Net Early Warning System option is selected Click Setup to modify detailed settings for the submission of suspicious files For more informat
34. es access to features required for common operations It does not display any advanced options Toggling to Advanced mode adds the Tools option to the main menu The Tools option allows you to access the submenus for Log files Quarantine and Scheduler NOTE All remaining instructions in this guide take place in Advanced mode Standard mode ESET NOD32 Antivirus ESET Q Computer scan Maximum protect w Update v Antivirus He Setup v Antispyware Help Number of blocked attacks 1 Version of virus signature database 5786 20110114 License valid until 05 03 2011 13 00 00 Activate advanced mode sty Advanced mode ESET NOD32 ESET Protection status Setup Q Computer scan Antivirus and antispyware protection Real time file system protection v Enabled vite sinas XF Setup Set up Username and Password for update Configure prox e Antivirus and antispyware ee athe als Madea K Tos 8 Help Import and export s gs Revert all settings to defaults Enter application preferences Activate standard mode es amp 3 1 1 Checking operation of the system To view the Protection status click the top option from the main menu A status summary about the operation of ESET NOD32 Antivirus will display in the primary window as well as a submenu with Statistics Select it to view more detailed information and statistics about computer scans that have been pe
35. eseceeeenees 6 Beginners guide sssissesssessessississsssoissesssssissersonis 7 User interface sssini anans a sanaa anasan ia 7 3 1 1 Checking operation of the systeM c cccsseeeeeeeeees 7 3 1 2 What to do if the program doesn t work properly 7 Work with ESET NOD32 Antivirus ssc000 9 Antivirus and antispyware protection sscssesee 4 1 1 Real time file system protection 4 1 1 1 Real time Protection SCtUD ccccceesseeceeessestseeeeeeees 9 4 1 1 1 1 Scan on Event triggered scanning ccsceeeeeeeeees 9 4 1 1 1 2 Advanced scan Options ccccscceeeesesstsceeeeeesssseeeees 4 1 1 1 3 Exclusions from scanning ies 4 1 1 2 When to modify Real time protection COMMBURAT OM sec ssecwssweszeveeverteaces 4 1 1 3 Checking Real time protection 4 1 1 4 What to do if Real time protection does not work 10 4 1 2 On demand computer SCAN ccccccceeesssteeeeeseeeseaes 10 4 1 2 1 Type of Scaun R hevscttentiesiiss 4 1 2 1 4 Smart SCAN i scccscsiscscssscccessassscscatecacacccessascerveacesscvenesens ALAL CUSTOM SCAN e dese si sk ced seed eca utce cadeteed des AEA 4 1 2 2 Scan targets A 4 1 2 3 Scam Profile S anene a ES 4 1 3 ThreatSense engine parameters SeCtUD ceeeeee 11 4 1 3 1 ODO CES 22 E fy edule descsdeeadeeateonente 12 4 1 3 2 OPtiONS ie csdes avsseevdecsndsvsansseuvewvsaiasaucbiien vesshtoavneeedeesss 12 4 1 3 3 CleaniNE seeren aa A EE 12 4 1 3 4 Extension Serera
36. fault update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see the Scheduler 15 section 4 3 Scheduler The Scheduler is available if Advanced mode in ESET NOD32 Antivirus is activated The Scheduler can be found in the ESET NOD32 Antivirus main menu under Tools The Scheduler contains a list of all scheduled tasks and configuration properties such as the predefined date time and scanning profile used ESET NOD32 Antivirus ESET Protection status Scheduler a Computer scan wo Update Ee Setup X Tools L Logfiles D Quarantine Help Launch time Automatic startup file check Automatic startup file check system startup file check User login system startup file check Successful update of the virus Regular automatic update Update Task will be run repeatedly eve Automatic update after user logon Update User login once per 60 minuti Add task Activate standard mode es By default the following scheduled tasks are displayed in the Scheduler e Regular automatic update e Automatic update after user logon e Automatic startup file check after user logon e Automatic startup file check after successful update of the virus signature database e Log maintenance after enabling the Show system tasks option in the scheduler setup To edit the configuration of an existing scheduled
37. gram is always up to date by downloading the most recent virus signature database By clicking Update from the main menu you can find the current update status including the date and time of the last successful update and if an update is needed To begin the update process manually click the Update virus signature database Under normal circumstances when updates are downloaded 13 properly the message Virus signature database is up to date will appear in the Update window If the virus signature database cannot be updated we recommend that you check the update settings 14 the most common reason for this error is incorrectly entered authentication data Username and Password or incorrectly configured connection settings 20 The Update window also contains the information about the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added during the given update NOTE Your username and password are provided by ESET after purchasing ESET NOD32 Antivirus 4 2 1 Upgrading to a new build For maximum protection it is important to use the latest build of ESET NOD32 Antivirus To check for a new version click Update from the main menu on the left If a new build is available a message that says A new version of the product is available will be displayed at the bottom of the window Click Learn more to display a new window containing the version numbe
38. if there is a conflict with another Real time scanner Real time protection can be terminated by clicking the ESET NOD32 Antivirus icon located in your menu bar top of the screen and then selecting the Disable Real time File System Protection option Real time protection can also be terminated from the main program window Setup gt Antivirus and Antispyware gt Disable To modify advanced settings of the Real time protection go to Setup gt Enter application preferences gt Protection gt Real Time Protection and click the Setup button next to Advanced Options described in the section titled Advanced scan options 9 4 1 1 1 1 Scan on Event triggered scanning By default all files are scanned upon File opening File creation or File execution We recommend that you keep the default settings as these provide the maximum level of Real time protection for your computer 4 1 1 1 2 Advanced scan options In this window you can define object types to be scanned by the ThreatSense engine and enable disable Advanced heuristics as well as modify settings for archives and file cache We do not recommend changing the default values in the Default archives settings section unless needed to resolve a specific issue as higher archive nesting values can impede system performance You can toggle ThreatSense Advanced heuristics scanning for executed created and modified files separately by clicking the Advanced heuristics
39. ile it means that the file is only excluded for the given threat but not completely Therefore if that file becomes infected later with other malware it will be detected by the antivirus module e Add excludes objects from detection Enter the path to an object you can also use wildcards and or select the folder or file from the tree structure e Edit enables you to edit selected entries e Remove removes selected entries e Default cancels all exclusions 4 1 1 2 When to modify Real time protection configuration Real time protection is the most essential component of maintaining a secure system Use caution when modifying the Real time protection parameters We recommend that you only modify these parameters in specific cases For example a situation in which there is a conflict with a certain application or Real time scanner of another antivirus program After installing ESET NOD32 Antivirus all settings are optimized to provide the maximum level of system security for users To restore the default settings click the Default button located at the bottom left of the Real Time Protection window Setup gt Enter application preferences gt Protection gt Real Time Protection 4 1 1 3 Checking Real time protection To verify that Real time protection is working and detecting viruses use the eicar com test file This test file is a special harmless file detectable by all antivirus programs The file was cr
40. ion does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs that may be on your system Real time protection does not start If Real time protection is not initiated at system startup it may be due to conflicts with other programs If this is the case please consult ESET s Customer Care specialists 4 1 2 On demand computer scan If you suspect that your computer is infected it behaves abnormally run Computer scan gt Smart scan to examine your computer for infiltrations For maximum protection computer scans should be run regularly as part of routine security measures not just run when an infection is suspected Regular scanning can detect infiltrations that were not detected by the Real time scanner when they were saved to 10 the disk This can happen if the Real time scanner was disabled at the time of infection or if the virus signature database is not up to date We recommend that you run an On demand computer scan at least once a month Scanning can be configured as a scheduled task from Tools gt Scheduler Computer scan smart scan Local disk scan B Custom scan Selection of scan profile and targets to scan Scan setup Activate standard mode B 4 1 2
41. ion see ThreatSense Net 18 The next step in the installation process is to configure detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system These applications are often bundled with other programs and may be difficult to notice during the installation process Although these applications usually display a notification during installation they can easily be installed without your consent Select the Enable detection of potentially unwanted applications option to allow ESET NOD32 Antivirus to detect this type of threat recommended Click Install to complete installation 2 3 Remote installation Remote installlation allows you to create an installation package inux installation file that can be installed on target computers ESET NOD32 Antivirus can then be managed remotely via ESET Remote Administrator After selecting remote installation mode Prepare ESET NOD32 Antivirus for remote installation you will be prompted to enter your username and password to enable automatic updates of ESET NOD32 Antivirus Enter your Username and Password the authentication data you received after purchase or registration of your product into the corresponding fields If you do not currently have your username and password available you can select the Set update parameters later option to continue your installation
42. main program window Here you can configure parameters specific to on demand computer scans Default OK Cancel To help you create a scan profile to fit your needs see the ThreatSense engine parameters setup 1 section for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you do not want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning In the On demand Scanner Profiles List window type the profile name click the Add button and confirm by clicking OK Then adjust the parameters to meet your requirements by setting ThreatSense Engine and Scan Targets On demand Scanner Profiles List Profiles In depth scan Profile Context menu scan Smart scan Add Remove OK Cancel 4 1 3 ThreatSense engine parameters setup ThreatSense is ESET s propriatary technology consisting of a combination of complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection
43. of ESET NOD32 Antivirus and its basic settings 3 1 User interface The main program window of ESET NOD32 Antivirus is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The following is a description of options within the main menu e Protection status Provides information about the protection status of ESET NOD32 Antivirus If Advanced mode is activated the Statistics submenu will display e Computer scan This option allows you to configure and launch the On demand computer scan e Update Displays information about updates to the virus signature database e Setup Select this option to adjust your computer s security level If Advanced mode is activated the Antivirus and antispyware submenu will display e Tools Provides access to Log files Quarantine and Scheduler This option only displays in Advanced mode e Help Provides program information access to help files Internet Knowledgebase and ESET website The ESET NOD32 Antivirus user interface allows users to toggle between Standard and Advanced mode Standard mode provides access to features required for common operations It does not display any advanced options To toggle between modes click the plus icon next to Activate advanced mode Activate standard mode in the bottom left corner of the main program window The Standard mode provid
44. ollowing hardware and software requirements ESET NOD32 Antivirus System requirements Processor 32bit 64bit AMD Intel architecture System Debian and RedHat based distributions Ubuntu OpenSuse Fedora Mandriva RedHat etc kernel 2 6 x GNU C Library 2 3 or newer GTK 2 6 or newer LSB 3 1 compatibility recommended Free disk space 100 MB 2 Installation Before you begin the installation process please close all open programs on your computer ESET NOD32 Antivirus contains components that may conflict with other antivirus programs that may already be installed on your computer ESET strongly recommends that you remove any other antivirus programs to prevent potential problems You can install ESET NOD32 Antivirus from an installation CD or from a file available on the ESET website To launch the installation wizard do one of the following e If you are installing from the installation CD insert the CD into the CD ROM drive Double click on the ESET NOD32 Antivirus installation icon to launch the installer e If you are installing from a downloaded file right click the file click Properties gt Permissions tab check the Allow executing file as program option and close the window Double click the file to launch the installer Launch the installer and the installation wizard will guide you through the basic setup After agreeing to the End User License Agreement you can choose from the following inst
45. onnection is available If you do not want any files to be submitted select the Do not submit option Selecting not to submit files for analysis does not affect submission of statistical information which is configured in a separate area The ThreatSense Net Early Warning System collects anonymous information about your computer related to newly detected threats This information may include the name of the infiltration the date and time it was detected the ESET security product version your operating system version and the location setting The statistics are typically delivered to ESET s servers once or twice a day Below is an example of a statistical package submitted utc_time 2009 04 14 07 21 28 country Slovakia language ENGLISH osver 2 6 18 128 e5 engine 5417 components 2 50 2 moduleid 0x4e4f4d41 filesize 28368 filename home user Documents Incoming rdgFR1463 1 2ip Submission of Anonymous Statistical Information You can define when the statistical information will be submitted If you choose to submit As soon as possible statistical information will be sent immediately after it is created This setting is suitable if a permanent Internet connection is available If the During update option is selected all statistical information will be submitted during the update following its collection If you would not like to send anonymous statistical information you can select the Do not submit
46. option Submission Distribution You can select how files and statistical information will be submitted to ESET Select the Remote Administrator Server or ESET option for files and statistics to be submitted by any available means Select the Remote Administrator Server option to submit files and statistics to the remote administrator server which will then submit them to ESET s Threat Lab If the option ESET is selected all suspicious files and statistical information will be sent to ESET s virus lab directly from the program Exclusion Filter This option allows you to exclude certain files folders from submission For example it may be useful to exclude files which may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add file types to the list of excluded files Contact Email optional Your email can be sent with any suspicious files and may be used to contact you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed 19 5 Advanced user 5 1 Import and export settings Importing and exporting configurations of ESET NOD32 Antivirus is available in Advanced mode under Setup Both Import and Export use archive files to store the configuration Import and export are useful if you need to backup the current configuration of ESET NOD32 Antivirus
47. otications Eaa Context Menu Integrate into the context menu Menu type Full scan first W The context menu is displayed after right clicking the selected object You can integrate ESET NOD32 Antivirus controls in the desktop file manager context menu Default OK Cancel NOTE To enable context menu integration make sure the nautilius actions extension is installed 4 7 ThreatSense Net The ThreatSense Net Early Warning System keeps ESET immediately and continuously informed about new infiltrations The bidirectional ThreatSense Net Early Warning System has a single purpose to improve the protection that we can offer you The best way to ensure that we see new threats as soon as they appear is to link to as many of our customers as possible and use them as our Threat Scouts There are two options 1 You can decide not to enable the ThreatSense Net Early Warning System You will not lose any functionality in the software and you will still receive the best protection that we offer 2 You can configure the ThreatSense Net Early Warning System to submit anonymous information about new threats and where the new threatening code is contained This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its database of threats and improve the program s threat detection ability The ThreatSense Net Early Warning System will collect information about your computer related to
48. ptions Clean Delete and No action are available Selecting No action is not recommended since the infected file s would be left untouched An exception to this is when you are sure that the file is harmless and has been detected by mistake Cleaning and deleting Apply cleaning if a file has been attacked by a virus that has attached malicious code to it If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted ESET NOD32 Antivirus ESET NOD3 Threat found Alert Object tmp LFyelYd com part Threat Eicar test file Comment Event occurred on a new file created by the application usr lib firefox 3 6 10 firefox bin Clean Delete No action Kile settings Copy to Quarantine Deleting files in archives In the default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files However use caution when performing a Strict cleaning scan with Strict cleaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive 4 2 Updating the program Regularly updating ESET NOD32 Antivirus is necessary to maintain the maximum level of security The Update module ensures that the pro
49. r of the new build and the changelog Virus signature database is up to date Protection status a Computer scan Fo 4 Setup K Tos Help Update virus signature database Update is not necessary the installed virus signature database is current Username and Password setup Product activated Last successful update 14 01 2011 12 11 30 Version of virus signature database 5786 20110114 A new version of the product is available Learn more Activate standard mode es Click Download to download the latest build Click Close to close the window and download the upgrade later ESET NOD32 Antivirus A new version of the product is available for download A Currently installed version 4 0 63 New available version 4 2 40 Release date 30 10 2010 Package size 0 5 MB List of changes in the new version Fix Wrong update server and enabled pre release updates Fix Context menu integration doesn t work on KDE desktop Fix Application Celtx 2 7 stops working when ESET NOD32 Antivirus 4is installed ix Unprivileged user can edit user name password Fix On demand scan without scan targets Fix Nonfunctional actions in log files Fix Buttons in some settings are too close Fix Disable show tooltips does not work correctly Fix Fix Fix EAV s GUI response takes too long when running on demand scan of mounted shared folder GUI doesn t automaticaly start on
50. raare s fees E AA AIRTER 12 4 1 3 5 LUNES E E E EE E E 12 4 1 3 6 OTNES orhara aa RANS 13 4 1 4 Updating the program 4 2 1 Upgrading toa new builds 14 4 2 2 Update SQtup isc siccsccesdecccsensesnsecbdenecseddenescesdensseedeenseenss 14 4 2 3 How to create update tasks eceeeeeseeeeseeeeeeeees 14 Scheduler sssiseesasisens sais ssssanseassaseusasuusanseauncsdsanauenssuaueassnactnsaueens 15 4 3 1 Purpose of scheduling taskS cccsccssceesseesseeseeeaes 15 4 3 2 Creating MEW tasks sec ciatescidvasevisessteesidatsercsesteccadasens 15 Quarantine ccsseeeeeeseeseee 4 4 1 Quarantining files 4 4 2 Restoring from Quarantine cccccescesecsseesseeseeeeaes 16 4 4 3 Submitting file from Quarantine c ccceceeeseeeees 16 Log files sasssusdsnudaesdazwceasnaantaancausTendeustaantdasdoacadondeusdsanaeasaamntesia 16 4 5 1 Log MAINTEMANCE sv seecsccievesessceccevsneveeuecteesseeseeveweens 16 4 5 2 l g TiS TANG ssc fete nearne erana 17 User INGerha Ce iiss sssccidavsssssavnsassannnsasnsacssnsdanesanvacssvonsssvessassavncaesos 4 6 1 Alerts and notifications 4 7 5 2 5 3 5 4 6 1 4 6 1 1 Alerts and notifications advanced setup 000 17 4 6 2 PRIVIICS OS ois uee A EE E 17 4 6 3 GOMLOXT IMO Oe E E 18 ThreatSense Netisacgsdencdonnns uaea aae 18 4 7 1 SUSPICIOUS MNES aieea E 18 Advanced US OP ccs seennceticesnaisncusicapiavensevsbennsephiecus 20 Import and export SettingS ccssccccsscc
51. rate ThreatSense technology also successfully prevents rootkits The ThreatSense technology setup options allow you to specify several scan parameters e File types and extensions that are to be scanned e The combination of various detection methods e Levels of cleaning etc To enter the setup window click Setup gt Antivirus and antispyware gt Advanced Antivirus and antispyware protection setup and then click the Setup button located in the System Protection Real Time Protection and Computer Scan wildcards which all use ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection modules e System Protection gt Automatic startup file check e Real Time Protection gt Real time file system protection e Computer Scan gt On demand computer scan The ThreatSense parameters are specifically optimized for each module and their modification can significantly influence system operation For example changing settings to always scan runtime packers or enabling advanced heuristics in the Real time file system protection module could result in a slower system Therefore we recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 11 4 1 3 1 Objects The Objects section allows you to define which computer files will be scanned for infiltrations
52. ration configuration options are available from the main ESET NOD32 Antivirus program window Click Setup gt Enter application preferences gt Miscellaneous gt Remote administration Activate remote administration by selecting the Connect to Remote Administration server option You can then access the options described below Server Connections Interval This designates the frequency that ESET NOD32 Antivirus will connect to the ERA Server If it is set to 0 information will be sent every 5 seconds Remote Administrator Server Enter the network address of the server where the ERA Server is installed and port number The port field contains a predefined server port used for network connections We recommend that you leave the default port setting of 2222 If a connection to the ERA Server is protected by a password select the Remote Administrator server requires authentication checkbox and type the password in the Password field Usually only the Primary server needs to be configured If you are running multiple ERA servers on the network you can opt to add another Secondary ERA Server connection This will serve as the backup solution If the Primary server becomes inaccessible ESET NOD32 Antivirus will automatically contact the Secondary ERA Server ESET NOD32 Antivirus will also attempt to reestablish the connection to the Primary server After this connection is active again ESET NOD32 Antivirus will switch back
53. rformed on your system The Statistics window is available only in advanced mode ESET NOD32 Antivirus ESET a Computer scan Update g s Help Maximum protection v Antivirus v Antispyware Number of blocked attacks 1 5786 20110114 05 03 2011 13 00 00 Version of virus signature database License valid until Activate advanced mode est 3 1 2 What to do if the program doesn t work properly If the modules enabled are working properly they are assigned a green check icon If not a red exclamation point or orange notification icon is displayed and additional information about the module is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and click on the desired module If you are unable to solve a problem using the suggested solutions click Help to access the help files or search the Knowledgebase If you need assistance you can contact ESET Customer Care support on the ESET website ESET Customer Care will respond quickly to your questions and help determine a resolution ESET NOD32 Antivirus ESET my Protection status sh Statistics Qo Computer scan Business Edition Protection status ia Maximum protection is not ensured Real time file system protection was disabled by the user The computer is not currently
54. se an algorithm that analyzes the malicious activity of programs The main advantage of heuristic detection is the ability to detect new malicious software which did not previously exist or was not included in the list of known viruses virus signatures database e Advanced heuristics Advanced heuristics is comprised of a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses written in high level programming languages The program s detection ability is significantly higher as a result of advanced heuristics e Adware Spyware Riskware This category includes software that collects sensitive information about users without their informed consent This category also includes software which displays advertising material e Potentially unwanted applications These applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the way it behaved before these applications were installed The most significant changes include unwanted pop up windows activation and running of hidden processes increased usage of system resources changes in search results and applications communicating with remote servers 12 e Potentially unsafe applications these applications refer to commerci
55. see ThreatSense Net S The next step in the installation process is to configure the Detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system These applications are often bundled with other programs and may be difficult to notice during the installation process Although these applications usually display a notification during installation they can easily be installed without your consent Select the Enable detection of potentially unwanted applications option to allow ESET NOD32 Antivirus to detect this type of threat recommended If you do not wish to enable this feature select the Disable detection of potentially unwanted applications option Click Install to complete installation 2 2 Custom installation Custom installation mode is designed for experienced users who wish to modify advanced settings during the installation process After selecting the Custom installation mode you will need to enter your Username and Password the authentication data you received after purchase or registration of your product into the corresponding fields If you do not currently have your username and password available you can select the Set update parameters later option to continue your installation You may enter your username and password at a later time If you are using a proxy server you can define its paramet
56. task both default and user defined right click the task and click Edit or select the desired task you wish to modify and click the Edit button 4 3 1 Purpose of scheduling tasks The Scheduler manages and launches scheduled tasks with predefined configurations and properties The configuration and properties contain information such as the date and time as well as specified profiles to be used during execution of the task 4 3 2 Creating new tasks To create a new task in the Scheduler click the Add task button or right click and select Add from the context menu Five types of scheduled tasks are available e Run application Update Log maintenance On demand computer scan System startup file check Add task ooe Task name l My task Scheduled task Run application EA Run task User defined mM lt Back Next gt Cancel Since Update is one of the most frequently used scheduled tasks we will explain how to add a new update task From the Scheduled task drop down menu select Update Enter the name of the task into the Task name field Select the frequency of the task from the Run task drop down menu The following options are available User defined Once Repeatedly Daily Weekly and Event triggered Based on the frequency selected you will be prompted with different update parameters Next define what action to take if the task cannot be performed or completed at the scheduled time
57. teraction Display only notifications requiring user interaction when running applications in full screen mode This option is useful while doing presentations or other activities that require the entire screen 4 6 2 Privileges ESET NOD32 Antivirus settings can be very important to your organization s security policy Unauthorized modifications may endanger the stability and protection of your system Consequently you can choose which users will have permission to edit the program configuration To specify privileged users enter the Setup gt Enter application preferences gt User gt Privileges In order to provide maximum security for your system it is essential that the program be correctly configured Unauthorized modifications could result in the loss of important data To set a list of privileged users simply select them from the Users list on the left side and click the Add button To remove a user simply select their name from the Privileged Users list on the right side and click Remove NOTE If the list of privileged users is empty all users of the system will have permission to edit the program settings 17 4 6 3 Context menu The context menu integration can be enabled in the Setup gt Enter application preferences gt User gt Context Menu section by enabling the Integrate into the context menu check box User ooe Xx O Protection Update Tools User Miscellaneous lit aaca inlets ep dN
58. the top of the window The following logs are available 1 Detected threats Use this option to view all information about events related to the detection of infiltrations 2 Events This option is designed for system administrators and users to solve problems All important actions performed by ESET NOD32 Antivirus are recorded in the Event logs 3 Computer scan Results of all completed scans are displayed in this window Double click any entry to view details of the respective On demand computer scan In each section the displayed information can be directly copied to the clipboard by selecting the entry and clicking on the Copy button 4 5 1 Log maintenance The logging configuration for ESET NOD32 Antivirus is accessible from the main program window Click Setup gt Enter application preferences gt Tools gt Log Files You can specify the following options for log files e Delete old log records automatically log entries older than the specified number of days are automatically deleted e Optimize log files automatically enables automatic defragmentation of log files if the specified percentage of unused records has been exceeded To configure the Log Records Default Filter click the Edit button and select deselect log types as required 4 5 2 Log filtering Logs store information about important system events The log filtering feature allows you to display records about a specific type of event
59. this level select the Use proxy server check box and then enter the address of the proxy server into the Proxy Server field along with the port number of the proxy server 20 If communication with the proxy server requires authentication select the Proxy server requires authentication checkbox and enter a valid Username and Password into the respective fields Miscellaneous as X QO Protection Update User Miscellaneous Media Proxy Server Remote Administration Use proxy server Proxy Server Username Password Large networks can use a proxy server to mediate Internet connections Configure the necessary options according to your type of Internet connection If you are unsure what the correct values are contact your system administrator Default OK Cancel 5 3 Removable media blocking Removable media i e CD or USB key may contain malicious code and put your computer at risk To block removable media check the Enable removable media blocking option To allow access to certain types of media uncheck desired media volumes 5 4 Remote administration ESET Remote Administrator ERA is a tool used to manage security policies and obtain an overview of the overall security within a network This is especially useful when applied to larger networks ERA increases the security level of your network while providing a convenient way to manage ESET NOD32 Antivirus on client workstations Remote administ

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