User Manual for I-CAN Customer Support Center I-CAN - i
Contents
1. ADB Connected Thinking Customer Support Center Login e Browse to portal at https retail trc adbglobal com e Click on Login Language Se O ff m Welcome to the 4DB and i canma Customer Support Center ATE Atenei oyan Peet at i CAN is a brand of the ADB Group Please click Login button and log in to the system using your LivelD account ADB Service Portal get only an anonymous ID about your LivelD account Don t have a Microsoft LivelD account Sign up now ADB Entering Windows Live ID credentials e In case you already have a Windows Live ID enter such ID and its password and click on Sign In e In case you do not have a Windows Live ID yet please click on Sign up now ADE Windows Live ADB Retail Service Portal sign in Please Sign in to ADB Technical Response Center using your Windows Sign in to retail trc adbglobal com Live ID Microsoft account What s this A single Microsoft account gets you into Hotmail Xbox LIVE Windows Phone SkyDrive and other Microsoft services Keep me signed in Can t access your account Sign in with a single use code Don t have a Microsoft account Sign up now 2012 Microsoft Terms Privacy amp Cookies Help Center Feedback Windows Live ID creation e Enter your email address and the required information Note You do not need to create a new email address You can use your existing one i2. e talktalk net yahoo co uk gmail com etc e Follow the instruction sent to your email address to activate your Windows Live ID mo Windows Live ID Return to Windows Live ID website Create credentials Enter an e mail address and password to use for your Windows Live ID Choose a question and secret answer to help you reset your password if you forget it Create your email address and password Email address joe_black talktalk net The address can contain only letters numbers periods 1 hyphens 1 or underscores 1 Password e88088 0080088 Six character minimum with no spaces Learn how to create a strong memorable password Password strength Windows Live ID Retype password 0eseeeee8eee8 Return to 5 Esa asja raseda ve D Do you have an e mail address If you forget your password you can provide the secret answer to reset Website lf you have an e mail address you can use it to sign in to Windows Live ID sites If you dont have an e mail address you can get a free MSN Hotmail e mail address Question Mother s birthplace Yes use my e mail address Secret answer London No sign me up for a free MSN Hotmail e mail address Five character minimums mot ca Sensitive Verification Enter the characters you see Riles Fo Andia i Hala Portal Main Page First Login e Once logged in entering your Windows Live ID credentials click on Custo
3. e Number Cases Create a New Case Created On My Service Cases JIRA Case p i Knowledge Base Number i f Search and View Titie No EPG Menu Downloads When was the i Downloads issue 01 11 2012 zM i discovered General Information Case i Ya B Mi Product i CAN Easy HD 2851T Case Type 420 My Product 1234567890 issue Specifics Issue Type m Antenna Type ADB 10 ADB lA e Select the product for which you need support select General in case you do not have yet purchased the product e Fill in the filed with a detailed description of the problem you are experiencing and click on Save Type Severity M Product i CAN Easy HD 2851T My Product 1234567890 issue Specifics Issue Type Using the decoder Antenna Type Terrestrial Channels All Affected KA TV Set 8 DVD Recorder TV Set Brand Sony Mode Bravia Connected Via SCART DVD Recorder Use of DVD No Lv Recorder Descriptions The EPG does not appear when press the EPG button on the RCU I can watch the TV channels and switch Description among them can not see any menu or channel banner as well Upload file Browse ADB 11 Adding new note to the case Case closure ADB A e Select the case clicking on My Service cases and then on the Update button To add a new note fill in the text in to the field and click on Create new note To close the case c
4. ease select its model provide a serial Add a New Product Number and give purchase information Ass You must provide a value for all required fields which are marked with an asterisk Product Overview N Create a New Case My Service Cases AA Product CAN Easy HD 2851T x Knowledge Base SerialNumber 12345678 Search and View Date of f i 01 11 2012 Downloads Purchase mv Downloads Amazon Place of Purchase Purchase receipt The serialization label is placed on the product and its carton The serial number is the first one The example serialization label with marked S N is shown in the picture below i CAN Sse S N i BOWQ XXX YWW X PPPPPP X PPPPPP LAMAMA E MAC ADDRESS XX XXXX XXXX YY Mi E CA SIN E AAA ADB 9 New Case creation 1 2 e Create a support request by clicking on Create a New Case e The list of open and or solved cases can be seen by clicking on My cases Enter required data Grayed out fields will be automatically filled in by the system once the case is created ADB Language 5E 3 li Walter Peticorien My Profile Log Out A Retail Service Portal Home m riks ieee Pas Create Case Products To ensure a better service please select the correct product My Products Add a New Product You must provide a value for all required fields which are marked with an asterisk Cas
5. lick on Case closure insert an eventual comment and click on the Submit button Description Notes amp attachments Upload Document s Notes Note What is the display resolution set Case closure Comment Satisfaction Very Satisfied FAQ FEEDBACK CONTACT ADB Thank you adbglobal com blog adbglobal com adhnewS
6. mer Account Request and enter required personal data Language 5E O li Log Out ADB Retail Service Portal Customer Log In Customer Log In Your LivelD account is not recognized on ADB Service Porial i Customers Please click on the Customer Account Request link to request an account for you Customer Account Request Entering personal data First Login e Enter your personal data and click on Submit e Follow the instruction sent to your email address by the Portal ADB Advanced Digital Broadcast ADB GROUP MEMSER Language E O HO m First Name Walter Street 1 Abbey road 63 Last Name Pellegrini Street 2 i Email pellearini walter libero it Street 3 7 Confirm Email pellegrini walter libero it State Province Mobile Phone 0044142523452 City London Office Home Phone ZIP Postal Code NWS OAE Native Language English i Country United Kingdom Country of purchase United Kingdom EI gt 18 years old ves No Address used for both f billing and shipping iii www adbglobal com ADB Defining Digital a ADB Authentication First Login eClick on the link received in the email and sign into the portal using your Windows Live ID credentials Enter the invitation code provided in the email into the web page and click on Confirm Invitation e Now the authentication procedure has ended and you can enter the portal again using your Wind
7. ow Live ID Language e O it Log Out ADE Retail Service Portal Confirm Invite v Confirm Invitation Piease confirm your invitation by entering your invitation code invitation Code 2348 585e56fe22 d52c e21 1 8673 005056bd2ca03c 1569 E Confirm Invitation Main Portal page after account creation and authentication Language SE O O Walter Pellegrini My Profile Log Out ADB AA A Retail Service Portal T T i Home Cusiomer liome Page ADB Service Portal Products Welcome to our self service portal My Products Add a New Product Ss 00 This portal enables you to make full use of the following features Cases Greatea New Case Easy password protected creation of service cases Customers can create their profiles view case service histories z My dis E 2508 IE and check their status on a 24 7 basis Access to key customer support tools such as FAQs our Knowledge Base and Video Library Search and View Case service tracking through automatically generated e mails providing a receipt and case number Downloads Downloads FAQ FEEDBACK CONTACT v 4 23 ADB 8 Product registration Register your product by clicking on Add a New Product e Clicking on My Products you get the list of registered products Home Customer Home Page Add a New Product Products My Products This form allows you to add product that you owns to the list of your products Pl
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